Uber Headquarters
Uber Headquarters Contacts.
Corporate office address, contact information and phone numbers for the Uber Corporate Headquarters.
Write a review or read complaints from other customers.
Uber Headquarters Phone Number and Address.
- Company Website
- www.uber.com
- Related
- UberAIR, UberEATS
- Corporate Address
- 1455 Market St #400,
- San Francisco, CA 94103,
- USA
- Company Contact
- Dara Khosrowshahi
- Position
- CEO of Uber
- Phone Number
- 1-415-986-2104
- Fax Number
- 1-877-223-8023
- Employee Count
- 16,000
- Twitter IDs
- @Uber
What is Uber’s Corporate Office Phone Number?
Uber’s Headquarters phone number is: 1-415-986-2104 or 1-866-576-1039.
What is Uber’s Customer Service Phone Number?
Uber’s Customer Tech Support phone number is: 1-866-576-1039.
There is no official Uber customer service phone number. Customers must handle issues and problems at help.uber.com or through the Uber app. There is a ‘critical safety response line’ phone number buried inside the Uber app, for emergencies only. The number for emergencies is: 1-800-353-8237 or 800-353-UBER.
How do I Contact Uber Customer Support?
Call the numbers above or contact Uber via:
The @Uber_support Twitter handle can be reached for Uber Support.
Uber’s Contact Us Help page can be found here.
Uber’s customer service Email Address is: [email protected]
Contact Uber on Social Media:
Uber support on Twitter: @uber_support
Uber on Facebook: www.facebook.com/uber
Uber Headquarters Executive Team.
Uber’s Leadership Team consists of:
Dara Khosrowshahi
Chief Executive Officer
Barney Harford
Chief Operating Officer
Tony West
Chief Legal Officer
Liane Hornsey
Chief Human Resources Officer
Jason Droege
Vice President UberEverything
Pierre-Dimitri Gore-Coty
Vice President & Regional General Manager of Europe, Middle East and Africa
Prabir Adarkar
Vice President Finance
Rachel Holt
Vice President & Regional General Manager of US & Canada
Andrew Macdonald
Vice President & Regional General Manager of Asia Pacific, India, and Latin America
Thuan Pham
Chief Technology Officer
Jill Hazelbaker
Senior Vice President, Communications and Public Policy
Eric Meyhofer
Head of Advanced Technologies Group
Manik Gupta
Head of Product
Uber Board of Directors.
John Thain – Former Chairman and CEO CIT Group
Ursula Burns – Chairman VEON
Dara Khosrowshahi – CEO of Uber
Wan Ling Martello – Executive Vice President at Nestle
Yasir Al Rumayyan – Managing DirectorSaudi Arabia’s Public Investment Fund
Matt Cohler – General PartnerBenchmark Capital
David Trujillo – Partner TPG Capital
Ryan Graves – Former SVP Global Operations of Uber
Arianna Huffington – Founder and CEOof Thrive Global
Travis Kalanick – Founder and Former CEO of Uber
Garrett Camp – Co-founder and Chairman of Uber
DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.
Please add your review or complaint below.
hi my name is kira pace I have been working with Uber almost since they started I was deactivated from the app because of a background check which is the motor vehicle report. a week later I got my license back and I went to court and got everything thrown out I have contacted check r to update my original report they sent an email telling me that they updated it and sent it to Uber I have been having this conversation back and forth for about 2 to 3 weeks now between Uber and check our it seems like uber is not doing their part and not contacting checkr for this information I have all the emails from Uber and check our this morning I have spoken with a young man named Leo from Uber support he let me know that he could see on his end that it was clear and that he would get me back on the app today to drive he told me that I needed to wait a few hours for the system to update I called back and spoke with someone hours later when I steal could not get on the app they were sorry to inform me that they don’t have the updated information from check r but I have all the emails from Checkr are saying that they sent them I also can see on the report that it is clear and it is green and not red I have been going around in circles and I just want to get back to doing Uber I am out of a job right now and I really need Uber to maintain my bills. I don’t want to lose everything I have due to miscommunication from Uber support I have an email from Uber support saying that I need to wait a couple hours in the system will be updated and that I was a great driver and I had great feedback I don’t know where to go from here but I know that I fixed everything that Uber told me to fix and that the problem will be solved and that I could do Uber again please let me know what I can do to get back activated I can send proof of the emails that I have disputed the information that was on my report and checkr has revised and updated the information and sent it to Uber and a email from Uber saying that may take a few hours for the system to update.
URGENT LEFT PHONE IN CAR
My friend, Kimberly Welch, had medical transportation schedule a ride for Kimberly. Kimberly had major dental surgery. She waited for over an hour for her ride, while in absolute agony. When the Uber driver showed up, Kimberly asked if he was there to pick her up. The driver ignored her. She kept asking him, despite her mouth being somewhat numb. The driver just drove off. after contacting Uber again, another driver came. He took a phone call and drove off. This is not the way a lady with medical problems should be treated. She still was waiting for her Uber ride, when she called me. I felt compelled to pick her up. She was in severe pain and was by herself. please address this issue with the uncompassionate driver’s and advise us, please. if you need further information, please do not hesitate to call me at: (602) 907-xxxx
Sincerely,
Georgina Smith
xxxx West Indian School Road, #2190
Phoenix, Arizona 85033
I bc was charged for an order that was cancelled within seconds. Uber told me I was right no charge. Now I’m charged
Since your company believes they know what to do then I will be hiring a lawyer for a lawsuit since I am being harassed by your company. My lawyer will be in touch since you have no idea how long it takes to recieve a blue registration sticker. Since I have only had my vehicle for only two weeks as of this Friday. Especially since your staff directed an email at me for the reservations protocol. I have saved all of your dumb ass excuses of emails for proof and will be forwarding them to my lawyer.
I’m constantly having issues with my driver’s after my ride home tonight I’m beyond without a doubt not at all wanting to use the app and want to put out that nobody should have to deal with the way drivers have been treating the customers. the driver tonight was very unprofessional and I wouldn’t even get inside the car until my other half was downstairs getting in the car I felt so disrespected I was to uncomfortable to get in the car alone ! and to top it off with the cherry on top on the freeway the driver was swirving side to side in his lame because you can see in his rear view mirror he kept closing his eyes and trying to keep them open and when the person driving is on a free way and all I feel is the car slow down and begining to break more then normal every couple minutes then suddenly the driver realizes he’s breaking so he hurrys to speed up and play it off . it’s not at all in any type of way professional and if something happens with a passenger in the car and the driver is to selfish to not be driving if u know your to tired then YOUR WHOLE COMPANY IS GOING TO BE FACING MORE THEN JUST A LAWSUIT OF PEOPLE BEING MISSTREATED IN OTHER WAYS . BEFORE YOU KNOW IT THERES GOING TO BE ANOTHER lawsuit at the company’s doorsteps try hiring people with better driving records and definitely better attitudes because the way your driver’s act twords people I would have never even tried the app of i knew they had no good communication skills . it’s such a heartbreaker seeing how people treat others these time . GOD BLESS THERE HEARTS.
I’m trying to up date my new credit card info. Please contact me on my cell phone. This should be an easy thing to update. Please contact me on my phone
My daughter (college student) confirmed with an Uber driver in Phoenix Arizona that she had left her debit bank card and drivers license in the Uber he confirmed he had it and he refuses to bring it to her and then he blocked her so she cannot message him! We need help or I’m calling police.
Why do I have to pay when the driver who accepted my ride and the ride was confirmed for 5.15pm, then the driver let me know at 5.10pm that he was delayed by 43 minutes. I had an appointment that could not be changed, so I had to cancel and order a taxi. I was very late for my appointment. Why should I be billed for the driver’s delay? I am very unhappy about this.
Money was taking out of my Uber account $1307 on September 27. I have called diamond support 100 times. I just keep being told that somebody from the security and fraud department is going to call text message me or email me and they never do! What do I need to do or who do I need to speak with to have my money returned to me that was stolen?
I have been trying to get in touch with someone, multiple emails sent. I item was left in car, e-mail said driver had item and was to return item next day. It’s been 8 days with no contact from driver. I’m really tired of dealing with this issue. Driver can call me and I will pick up item. 678233xxxx
Why do you lie about mileage on deliveries? Called uber support about delivery which told me 2.7 miles, picked up order and then it is 4.9 miles, got transferred 6 times to a manager who hung up on me. I wonder if I checked all my deliveries does this happen all the time. I’m going to the news channel to tell this story if I don’t get a satisfactory response and answer. I am worried about to trust your company anymore? Thank you
I am trying to schedule Uber service at 6:30 pm Oct 21 20from St Louis Lambert Southwest terminal to 4501 Eagle Ridge Court Godfrey Il 62035 and keep getting “pick up area unavailable””. How do I schedule this shuttle service or at least to some location in Alton Il. Thanks
Dear Dara Uber CEO or to whom It May Concern in Uber Administration in the state of Massachusetts.
I am Jesus Maria Gabin. My phone:978-390-xxxx ; My email: j.maxxxxx @yahoo.com
My Address: xxx Exchange Street, Apt. 2. Lawrence, Ma 01841
This is one of the steps I am taking before proceeding legally against Uber Administration in Boston, Massachusetts. I have been suspended for around 6 years since 2017 and Uber Administration has not solved my issue which it is up to Uber, my problem is that some false information is being there on my background check by some reason I don’t know, but Checkr the agency which takes care of reporting any issues says that it is up to Uber to solve my background check problem. I have been driving for different companies like Uber and I have no problem with my background check because they know I driving record is clear and Checkr sends the information to those companies and I not criminal driving record.
I hope this complaint helps Uber CEO or Uber Administration in Boston, Massachusetts and solve my issue before I proceed legally.
I already have an attorney, but if Uber Administration take care of my issue I will change my mind.
I just need to keep working as a driver which I love doing.
“Manuel” closed door the sliding door on two of my fingers. Blamed it on me saying that what was my hand doing there. I said trying o grab the seatbelt to put it on. I recorded the conversation. Please contact me
I guess scheduling an Uber 2 days before your trip to the airport for an important time-sensitive trip is of no value to Uber. Uber canceling my ride almost 40 minutes after my scheduled pick up time due to “no driver in the area” is an absolute joke! This inconvenience and complete lack of business ethics is a statement of the ineptitude of this company. No live support, no one to call me even 10 minutes after realizing this lack of driver issue. Thanks for the great work Uber. If you were a pilot there would be a lot of dead people if these business principles were used. Nice work zero stars for you. Airport destination=time sensitive I hope that business feedback helps you. Maybe add it to your algorithm? SMH
On July 26 I have three Uber charges. I was picked up at the addr on third one. I was told my driver cancel. I had court appointment at 8am and was late. I had a Motor violation and was happy getting there late
On July 26 I have three Uber charges. I was picked up at the addr on third one. I was told my driver cancel. I had court appointment at 8am and was late. I had a Motor violation and was happy getting there late
I am looking for an Uber employee
Khadra in Pensacola FL
My full order that I paid for was not delivered that is the3rd or fourth time that has happened please let me know. What to do
Hello my name is lenny syer I started working for Uber in April and I had a referral for 200 trips and in return Uber will pay me $1600 it’s been over 3weeks and I still have not received my money for the referral that was promised to me my email is syerdeaxxxxx @gmail.com u can look it ur self the person who referral me is Matthew so I completed my 200 trips but Uber refuse to honer the referral if I dnt get my $1600 as the referral said I would I will suie uber for 1.6 million do u understand that
so I just wanted to say how disappointed I am with UberEats! Every time I do my order is completely wrong or missing items or never shows up. Pretty much every time I ordered I had to go to the help button and complain. I use DoorDash GrubHub Postmates seamless etc.. and I hardly ever have a problem with them and my food. It happens so much with Uber that they pretty much called me a liar and now when I order once in a while from Uber it’s messed up and they don’t even consider me anymore. They blow me off with an email and I get nothing. Just an order that doesn’t belong to me or is missing items. Tonight I thought I would give Uber another chance it’s been a while and look what happens. Once again I ordered six donuts and not one donut was what I ordered. I am perfectly fine with showing a pic and a receipt, but the Uber app doesn’t even allow me to state my case. Send me an email and I will send you the photo of the donuts and the receipt. I’m not a liar and I can’t help it that your employees and the employees at the restaurants can’t do their job! I will never order Uber food again!! I wish there was a way I could send it with this message.
Dear UBER: My name is Shaka L Zulu I am writing you in regards to me being deactivated from my place of work. The reasoning I was given by a local Uber Hub were because of to many complaints of Underage Minor’s trips being cancelled by me the driver. I read in the company policy hand book. That uber has a rule police in place that an under age minor can not travel seventeen years of age and under by themselves without being accompany without an Adult. This rule I had to I force due to me leaving The O’Hare international airport Due to Covid 19. After receiving a 499 rating at the Airport. My new place of work became the Southside Suburds in my area. My Uber ratings dropped a few points due to me. Following The UBER rule’s and regulations & policies and procedures’ to a 4.89%
I was picked up on Sunday morning by your driver called Jose I left my Walker inside his vehicle to no avail he has not returned my calls or drop my Walker off can you please notify me how I can get my Walker back cuz I’m paralyzed and I just device to help me walk you can reach me at 951-437-2523 my name is Ray Rodriguez I’m a loyal customer if this continues I will no longer use your business
. I was charged for a ridinever took
I received notice that I was charged $8.79 and notified Chase that they never got the ride. I tried for 45 minutes to get someone to come and pick me up and then gave up yeah I was charged. Please revoke the charge of $8.79 for Helene Chazin. This was just a few minutes ago that I received notification of the charge
Hi, I am having a problem with UberEats customer support. I called to complain about not being able to log back in after having a a lunch break. The app was asking for my photo, so I took one it didn’t except it. I took another and another; until it reached about 20 photos taken. I then decided to call support. I explained the situation to the rep. I have taken numerous amounts of picture, so I know when my photo should be accepted. I believe someone is purposely rejecting them for no reason, which is harassment. I’ worked for both Uber and UberEats for over 6 years, and I’ve never bothered a customer or Uber driver. All I do is my work. After I explained myself to the rep, she tells me it’s because my insurance needs to be updated. I have been working with the company long enough to know the app request your insurance info if needed. My app shows no such problem. Then I ask to speak with a supervisor and she tells me one won’t be available for 10 to 40 hours. I can’t clock back in until the issue is fixed; it’s costing me money.
Yes for three hours I’ve been trying to get my money back from Uber eats because I ordered something realized I forgot Emile had to cancel to replace her order they charge me were talking about I canceled within 30 seconds they charged me and will not give me my money back because they said I did not report it in 48 hours I did not know they did not give me my money back they always have this is ridiculous and it’s stealing and I’m reporting it to the Better Business Bureau my credit card and anybody else I can because this is been disrespectful
I don’t know what is happening to my account. If I was contact the Uber support many times someone said investigation team holding my account, duplicate, deactivated and law rating. Whose said the words I have to listen anyone know the reason explain to me
Hi , Uber team. I went to Uber greenlight on 22 April, submit all documents needed there.But I can’t go online due to background checking issues. I see all documents are approved. I call again and again uber help line. But problem is solved. All time they asked 72 hours, but it has gone 100 hours. Do you have any solution for me? Please inform me soon as possible. Yours sincerely Tapas Barua
Hello, my name is Jim Riesenberger and own a company that is developing airstream disinfection systems for the transportation market. One of our products is specifically intended for automobiles, pickup trucks and vans. It is light, small and plugs into the 12 volt DC connection at the cigarette lighter, OBD connection or at the fuse box if a more permanent connectionis desired. Thhe system will inactivate all viruses and kill all bacteria on one pass through the unit. The filter will capture most all fungi pathogens that the UVC light is not able to disinfect. The system works while the vehicle is occupied and reduces the pathogen consentrations by turing all the air within the vehicle every 4 – 5 minutes leaving pathogen free air for the occupants to breath. Is this something your company would be interested in? If so, please contact me Jim Riesenberger 619-755-xxxx jriesenbergexxxx @gmail.com
Hi my name is Joshua West, I used to be an Uber driver. I had been driving for u a very long time, I find it very distasteful for anyone can make a false report about and you people believe them. Said I was drinking while driving. You did not investigate it, it is what the customer said. Customer is not always right. I had good ratings and wear and tear on my car. Did I get anything for that. Putting my life in danger out there, you people did not care.
Monday 11 april I Forgot my laptop in an ubertaxi in Cairo. Every i complain , I went to uber office. Today and yesterday…. No result!!!!
I was charged $39 today for a trip NEVER taken Ever
You charged me $39 for a trip I did not take
Your technical support team lied an said I’ve been committing fraud with my account. Where an when did I commit fraud or let anyone use my account. I don’t appreciate being accused of fraud.
I placed an order on Uber eats and spent 28 dollars, however my order never arrived and I’m being refused a refund.. How can you guys steal my money like that and not deliver my goods, this was my first time ordering, the first order was cancelled bcuz your driver didn’t make it in time b4 closing, and the second order never arrived.. your customer service employees are very very rude and unprofessional and don’t have an earthly clue of their job their job description or what the hell they’re talking about.. I’m furious!! I work hard for my money and I want my full refund back in my account.
I have been transferred to 51 agents spent almost 5hours on hold and being transferred. Ubereats support is a joke
All I want is to get paid for deliveries made 6 days ago. It’s not a wonder I’ve met so many people who said they used to work for Uber. I will tell every person I meet for the rest of my life how unpleasant and disappointing it’s been to have ever worked for Ubereats. Support is rude condescending and unprofessional. I feel sorry for the next person that has to deal with these ass holes.
I am 83 & have used Uber to go to salon every Friday for months. The rate has been $7.55 for 1 1/2 mi.3/11/22 I was charged $24.24 which is outrageous! I go at 2 pm. Was told on the ride order “it was their busy time!” I may be old, but not stupid! Yes, gas is high, but this fare is price gouging! Im sure you don’t care, but you’ve lost a customer!
Phone number for customer service in arizona
I want to know do you take people that are in wheelchairs?
TRULY UNBELIEVABLE!
This has stopped being about missing a trip and a few dollars UberEats OWES me,
AND more about where this will conclude or if the issue itself will ever be resolved properly by the right people.
Back and forth and back and forth back and forth with default and generic responses to ALL MY messages.
A simple missing trip earnings has turned into a nightmare of email exchanges with no resolve in sight.
I can empathize with all the Complaints made on several issues.
Special message to Corporate Ownership:
Just simplify matters and give compensation when it’s due, especially if proof and justification is clearly being shown to whomever is asking.
AND …maybe have ONE PERSON DESIGNATED TO RESOLVE AND FOLLOW UP ON AN ISSUE.
Such a Big company full of executives in charge, you’d think that just as a show of good faith and encouragement, a little compensation would be offered.
Are you really listening, reading and understanding everyone’s issues ??
TRULY UNBELIEVABLE!
This has stopped being about missing a trip and a few dollars UberEats OWES me,
AND more about where this will conclude or if the issue itself will ever be resolved properly by the right people.
Back and forth and back and forth back and forth with default and generic responses to ALL MY messages.
A simple missing trip earnings has turned into a nightmare of email exchanges with no resolve in sight.
I can empathize with all the Complaints made on several issues.
Special message to Corporate Ownership:
Just simplify matters and give compensation when it’s due, especially if proof and justification is clearly being shown to whomever is asking.
AND …maybe have ONE PERSON DESIGNATED TO RESOLVE AND FOLLOW UP ON AN ISSUE.
The following is my THREAD OF MESSAGES:
Hello, I am following up on the same issue. This as been ongoing for 3 months now. Sadly no one has been able to resolve the issue. I am been told the same story all over. I wish someone can just tell me what the issue is. It is very unfair that I have been tossed back and forth in the past 3 months.
I USE ELEC WHEELCHAIR, DO YOU HAVE VANS AVAILABLE
I would like to be refunded payments on January 29th
I have been trying to add my new debit card to cash out your system is not letting me do that PLEASE HELP I NEED MY MONEY
I had a terrible experience with customer service. I experienced discrimination for making to many complaints .
Uber driver stole my money shoes marijuana and clothes.
I am stuck and need a Uber urgently but have no money on credit card. Can I pay cash please if yes, how?
Poor Customer Service! The Worst! The delivery driver never made the delivery! I called customer service and was to they could not assist me with my issue. No UBER cash! I will have to reorder my food. However my card was already charge for a meal never received.
I’ve had on going issues with uber eats and now today spent over 3 hours trying to get help I missed my lunch break at work because I couldn’t place order it wasn’t letting me due to outstanding balance because of the app or however they explained it. I wait 10 mins outside in below 0 weather for uber driver to figure out how to correctly put I’d in system while he sat in warm car I’ve gotten cold food missed order notes missing items in my orders in times I’ve never complained also I have 100 bucks in my other uber account that I accidentally put in the wrong account. I tried to resolve this month’s ago and noone ever got back to me. Uber eats is great use all time but lately they suck and I’m going to transfer to lyft and grub hub if we can’t make this right. Because I was treated like x today and spoke with 4 or 5 different representatives.
I’m a disabled veteran stuck here in Mt. Pleasant MI and I’m trying to get back to Battle Creek MI where I live. Can you please help me out
My Uber Eats account was permanently deactivated because they said that my verification photo was not not me which way is not true please help I have been driving since September I am 97% satisfaction rate and Diamond status I have help to least 12 people sign up to work for you this company please help me I want to work for this company again
How can I get a prior years Form 1099 from Uber Easts
I’ve had nothing but problems with your people who drive for you still living my food today was yet another problem I cancelled the order because she was driving all over town before she got to my house I couldn’t believe what I had seen on tracking yesterday I ordered food and they screwed that up to and that you guys promise me that you give me Uber dollars or whatever it is I never saw anything you people are running a really Chevy outfit no one disrespects I want you to fix what’s going on with me over here I don’t want no more black people delivering my food every one of them are in cahoots and they’re all with me I’ve had with your company
Hello my name is Shirena Joseph. I just started working for your company to pull in extra money to send my daughter to college as a mother of 7 and a customer service worker myself, I want to address my concerns, here are some issue I’m running into. I signed up to do Uber eats, which I passed background and all, amazing however their are some issues I went to sign up for Uber x to make more money, which is good for your company but great for me as well, being a single parent raising 7. So short story I ask to sign up for Uber x and ask the rep would it interfere with my Uber eats and she said no, however this was not the case at all you can’ do one while the other waits for a background check that was originally don’t via Uber eats , so now instead of me making money for your company as well as myself I have to wait another 3-5 business days, unfair as well as bad for customer moral and business. When you call in to address these issues via the app your hung up on, been on the phone 2 hrs missed Tripp’s and 4 hung ups. This is my 3rd day and I already want to say forget it, please address and fix issue because you will lose employees. Also with two trips and the company cancel or customer please notify your employees and for ones with errors give an option for us to know the address to still deleivered their food. I had one yesterday where I picked up two order same time but the first was fine and the second showed nothing as if she never order she needed up calling and I spoke to her directly got her address and mad it my business to make sure she got her food. That’s good customer service just some tips
I’m an Uber eats driver and Uber is taking tax out of each delivery and has been for months. I called support many times but it never stops. I even was transferred to the accounting office as bout a month ago and they said they would get back to me in 3 days but they never did.Also I was told that I qualified for the medical stipend and it would be paid no later than the 15th of Oct but I’ve yet to receive it. Please give me an accounting of all the tax money withheld from me over 2000 trips. My cell phone is 619627xxxx TY
My account has been frozen for 4 weeks! You background check process is ridiculous! There is no reason that you have to stop someone from working to do the check. Am I able to get reimbursed?
I got 10+ walmart grocery orders everyday in my small town until 16 days ago, Sept 16. Now I haven’t had a single one for 16 days. Support just continually tells me nothing is wrong yet here I am watching all the other drivers here take orders while I get zero. I haven’t had one for 16 days now. Somethingbis wrong, support has done nothingbto help me. I need someone to help me. Something IS wrong.
I sent some paperwork to Uber. . They sent it.back saying they moved from California
I am constantly getting Uber email in Portuguese. I think this is coming from Brazil. I delete them but it’s very annoying. Is there anything you can do?
Need a phone number to discuss a problem. None of your numbers work
I am a regular Uber customer in India and use a Ride Pass. Everyday I am being harrassed by getting wrong trip fare to be paid. Ride pass discount is not adjusted in the trip fare. I keep on logging complaint but no resolution is provided till I make the payment as I need to book another ride. Why a regular customer is being treated like this.
Why are you charging me 9.99$ every month
My account was hacked. I am unable to log in. Your app is not help at all in solving this problem. Would like to continue to use your service, but am unable to do so. Please have someone contact me so I can get this issue resolved
I have been charged for 9.99 for 4 months consecutive I want to cancel already spoken with an agent and hasn’t been removed
I made a actual on my friends phone and username my debit card. How do I delete that account?
Yes hello my name is Josh allan I would greatly appreciate it if you could put my numbers on the don’t call list I do not like getting calls late at night so those numbers are 775-741-xxxx and 775-741-xxxx so please take them off your call list thank and have a great night
Hi. My name is Stephanie Scott. I need assistance with a ride I had on 7/8/21. I was quoted a $15 price. I was told 2 different people were coming and they didn’t eventually someone came a third ride. I waited over an hour in 95 degree heat. No apology for the inconvenience. I wasn’t aware of the charge until I checked my records. No one contacted me about a rate change so I could have the opportunity to cancel it because it was too high. I’ve been reaching out to support since 12:30pm yesterday and have been getting the run around. Someone said I was given a $15 dollar credit and a 25% refund. This is still not equivalent to the $69.06 refund I deserve for being over charged. I’ve been trying to contact support. I sent a message hours ago and no one has responded back. This is not right and I would like my full refund of $69.06
The previous account was deleted by one of Uber Eats support team that I contacted on phone who gave me instructions to sign and GO online. I have the emails to prove that. After getting off the phone with the Uber support representative I was still not able to go online although I was able to sign in. Uber support team could not help me on the phone but scheduled an appointment for me to go into the green hub and have them fix my account so that I was able to go online. At my appointment with Uber Expert support I was then told to use another email because the email account that I was using was not working for some reason not given. The email account that I’m using now is the email account that was created and working before I left my appointment with Uber expert support team. Therefore, there was no fraudulent activity on my part. I was unaware of duplicates being an issue and I certainly did not intend to make duplicate accounts. I simply followed the instructions of my Uber Eats expert support. Uber East expert support team instructed me to create a new account under the current account that I’ve been using since then; because, I was not able to remember the password to my account because I haven’t used it before. I was not able to signed in from the time that I created the first account. Please review and consider what Im saying and what really happened. Thank you.
I have been dealing with my account all this time and I wasn’t getting help with y’all. So I had to cancel my appointment with yall
Hi, I am an Uber eats driver that needs to be heard. There’s a huge problem here when dealing with Fort Carson and you need to straighten it out it’s costing us both money, you and me.
Why I have not receive my pay since May I work very diligent for you you old me 450 dollars please respond to me at alfredaxxxxx @yahoo.com
I have been a Uber pro Driver Since this program started. I have been driving for more than 6 & 1/2 years.
This is the first time I have been taken off line and not allowed to drive because of your new policy on background checks.
To take drivers off line for 5 days at a time when Uber is 50% down on drivers does not make any sense.
The background check should be done first and if there are questions or concerns then the driver should be notified to hopefully reconcile the issue.
Uber is loosing money and so is the driver not to mention that passengers now have a longer wait time and may choose another company to find a ride.
Although we are still independent contractors, when you follow this policy you run the risk of loosing that driver to another company or they just say good bye to all companies and leave forever.
I was able today to contact your people in the background division and according to them I should be back on line sometime tomorrow.
In the meantime I have lost between 3 and 4 hundred dollars between fares and bonus levels because of this policy.
As a responsible company, Uber should compensate myself as well as other drivers this has affected.
Even police departments will take an officer off the street and reassign then to desk duty or put them on paid leave until the issue is resolved.
I would very much like to receive an answer to this issue.
Thank you,
Steve Weyland
Poor treatment by uber driver. He came to a location 2 buildings away from my address which was the address that I requested. I’m handicapped, I use a walker. When I saw a vehicle sitting for several minutes I made my way over to it. I asked if was the uber driver he said yes. I asked him why he didn’t come to the address I requested, multiple times, he kept repeating he was using the GPS which he said was at the address that I requested. I asked him to validate the “GPS ” address and he refused to do it. He was belligerent. He refused to help me and drove away. I wouldn’t have gotten in his car anyway as I felt unsafe.
I want to talk to someone my card was charged 3 times and you don’t offer service in Marion Illinois I want my refund
Somehow I got signed up for Uber pass and I did not agree to it. I was charged $24.99 in my bank account and I want it reimbursed and the service canceled. I do not use Uber pass enough to remotely want it
Hi there I ask about my brother and I sincerely request that he has done something wrong. Please, I am also a complete Ober driver. For my sake, if possible, forgive him for his mistake. I will forgive him completely. As a student, I will explain that his name is Musarat Hussain and his mobile number is +6146000xxxx and his email address is. Musarxxxx @yahoo.com and my name is Iftikhar Hussain mobile number +6142422xxxx email address (iftikhar.uxxxx @yahoo.com)
Worst run company ever
Fradulent charges on my Uber account from rides on 15 July 2021.
Impossible to get sassistance on your website or app
Need to file legal complaints
Please have CEO office call me 415 892 xxxx
Hello are you guys associated with WalMart delivery someone from Uber Eats came to my door I have the number and I have the license plate of the car I give you my name and I give you my address down below I would like to discuss this matter with you she said that she was with Walmart I called Walmart Walmart don’t know nothing about this I would like to verify this preview the lady claimed she had my order from Walmart but she didn’t have my items that I ordered I called Walmart so I don’t know whether this is a scam or what is this going on but I have her number she said she works with the Uber Eats could you contact me asp it’s very important thank you
Hello. Our law firm served a subpoena to the stat agent in Arizona on 6/28/2021. The Uber driver we are seeking records from is Glenn Earl Lewis. The documents, per our subpoena request, were due yesterday. To date, we have not received them. I need to be put in touch with Uber’s legal department so that I can follow up on when we can expect to receive the subpoenaed information.
Uber drivers using my drive as a road to park on and walk through my bush and shrubs To get to another house to deliver food.
I have a long driveway that is clearly not a road. My house is Rocky Ridge drive and the drivers are looking for Huntington tpke. Was told by Uber driver if they drive down my driveway their map says they reached their destination. This is unacceptable as we had 4 encounters and have unwanted drivers coming to my property all hours of the day . This needs to stop now as we don’t feel safe. Please reach out to me. If I don’t have this issue resolved will take this up with my lawyer and Uber
Drivers should know not to enter driveway and park on a property to deliver elsewhere cutting through yard to deliver elsewhere and leave their car blocking driveway.
I was working for about one month as a driving with Uber and at that time I was a strange (new) for the city Frankfurt Germany but later Uber Stoped me from the job , it was 2019, can I start now again as a driver worker.
Now I corrected all the past mistakes and I known well the streets of Frankfurt than before
I am a driving partner from the Dominican Republic trying to get someone to listen to my complaint. We currently have Russian competition in the market called indriver, on several occasions I have warned through surveys that rates are not good for members and should improve because in this way we will have more satisfied drivers and therefore they will be people who speak for the good of the company, but when this happens automatically my misfortune begins, since they mistreat me with travel. I think you should check my account so you know what we are talking about: junior.Rodrí[email protected], if in this way no one listens to my complaint, I will continue to escalate the case.
I have been an Uber partner for 3 years I went on vacation and I am back home now and I still can’t get a straight answer on why it has been taking so long for me to get back on line. It has been 21 days I call everyday and I am getting nowhere, can someone please help
I refuse to pay a cancellation fee on a rude driver and need to change a credit card on a previous ride
Who at Uber should I contact about expanding and subsidizing an Uber network that would focus on transportation to and from Reedley (community) College in Reedley, California?
I received an Uber email in “Arabic language” on July 9, 2021. This language is foreign to me and I wouldn’t understand what it says. Is this a bill, a spam, hacking, prank or something else? If you receid a meesage in a language that you don’t know, it can be scaredThis is the second time I received Uber message in non-English. Uber has my account and they know I communicate and order service in English. This indicates the Uber COO or CEO has failed to lead this company in terms of programming, customer services and quality of control.
Most importantly, I DID NOT take Uber on July 9, 2021. I will elaborate more if you need to know. Please contact me at once to resolve this issue.
Why is it uber makes more money then the driver does on runs They also try at least 2 times a day to send me 20 minutes for a 1 minute run when I denied the run they take points from me
Yesterday and today, Uber and Uber Eats have shown up at my gate trying to breach my residence and we did not order either. This after receiving threatening letters anonymously in the mail
My wife and I took an uber from Boston Logan Airport to the Provincetown Ferry and back upon our return home. The trip to the ferry 6/28 the driver could not find the place but we gave him correct address. The charge from him was $71.00 The return trip 7/9 to Logan was $27. It was the exact same distance. Please explain why and help if you can to make this right? Gratefully, Paul and Karen Cuttica
Want to report a driver with MA license plate # 2JPE25. He pulled up to pick up my patient and then left as soon as I wheeled her to towards the car. This is unacceptable!!
. i was overcharged by Uber, please response.as of this morning at 8:30 AM eastern time i made 9 trips with Uber and my credit card was charged 12 times. I need answer please.
I just started with Uber one week ago, every time that I have a concern I have to be online for about 45 minutes min to 1 hr or more, and it seems that no one knows what is going on, for example this morning after waiting for about one hour and explained that I am driving Chevy Bolt, therefore I have to be under Uber Green, and he told me that he will escalate the issues ,and before I knew if my account was suspended for no reason and now they are telling me that they have to do a background check on me again I have gone through back round check already, and up to this morning I was doing Uber Eat, and the app switched me to Uber X to drive people and i do not want to drive any people, i only want to deliver and never signed up to drive people. Every time i ask for a manager, the person refers to another junior person and they its like this since they all work from home and there is no supervisor available. as I type this I have been on hold for 1hr and 35 min already
I live in Grapevine Texas. Two minutes from DFW Airport.I ordered an Uber Driver, to go to the airport. He’s charging me 49dollars and 4 cents. Why? Please advise.
hi my name is Steve im and uber driver my account is deactivated due to my license suspension and I wast to reactivate my account and have an occupational license to drive for 12 hours a day
I was having trouble paying my debt to Uber. I spoke to customer service to tell them I could pay $50 a month. I was told that $50 was inadequate, that I would have to pay 70 something dollars instead. We argued about that for a while.Then I realized that, with all the penalties etc., IUber was asking for more than I had borrowed. They had also reported me to one of those credit people like Experian. It seems i had nothing to lose, so I told customer service that I would, since my offer was not accepted, no longer deal with your company at all. I am 82 years old and no longer willing to put up with legal usury.
I have never ever used Uber or any car service last month there was two charges on my bank account I ignored it and passed it off what a stupid person I was this month on 77 I was charged $12.57 on 79 I was charged $10.99 again I’ve never used your service my name is Lisa Chavez and my phone number is 209-604-8108 please help me with this I talk to you guys about a year ago when this was happening you said you were gonna pull my card I do not have an account with you so please help me thank you
Not received my decaf sticker from 7 months.
I’m a driver from San Antonio, Texas and I would like to speak to a real per to verify an incident that happened yesterday
Richard Thibault was terminated on Saturday. He just came to the hotel and tried to attack me. 3 railcrew drivers and hotel front desk employee witnessed and came to my defense. Police were called.
Richard is a driver for your company here in Nashville TN, the above message is from my manager this morning.
Her number is 816-609-xxxx, my number is 826-266-xxxx
I have a complaint
When may I start working
Hi there, my family has been using uber for years. . Is there a way that uber and uber eats can offer free rides/free food delivery to families with sick children in the hospitals? You may already do that, but it’d be nice as we tip our drivers, maybe have a button to donate. Or after a driver has so many good rides, donate in their behalf.
Charges to bank account for 60.00 dollars
I was charged cleaning
I need explanation which
We never left any dirty car
I requested full refund
Driver never complaine about.
When he thinks his car was dirty. What happened 7/4/21 fort Lauren dale fl
$6908 is pending because they didn’t pick me there was no driver on the 7/9/21
I need a car on higher purchase
I am an Uber driver I am being ripped off Because They say we’re gonna be paid well but it’s all a scam They give you these promotions that will you stay online longer and you don’t notice that.
I did Uber 3 years ago and I believed the rate was about 90 some cents per mile now it’s 66 a mile I do drive a premium BMW vehicle which requires premium gas Yesterday I drove 350 miles just to make about $250 Not including the $50 gas I blew
common sense Don’t get scammed I think I’m done with these company’s
Take us off your callnplatform!!! We did not ask to be on it and causes us nothing but trouble!!!
Tech support cannot fix my account. I can’t access my login. Ive spent hours on phone with no help. I need to fix the account. Please call me
I’m seeking a $30 discount on an Uber Eats order made 07/04/2021. All attempts to make this request through the app have been stymied. I’m concerned that I have been a victim of false and/or deceptive advertising. Please refund the $30 to my bank account. Thank you
Why are reservations not be fulfilled? Avis or Hertz are being overbooked and there’s no vehicles remaining.
What is the email address I can use to send to Dara to
compliment him and Uber for their community service
transportation initiatives? Thank you for your help. Kevin
Tried to use your service yesterday and was told it is not available in my area. Rio Rancho New Mexico
When I came home from work, an Uber eats driver followed me through my locked gate. As they were going 10 miles an hour and acting suspicious, I pulled over to the side of the road. They passed me, then turned on my road, 14th Way. When I turn down my call drive, I had no idea who this car belonged to or what they were doing. So I pulled up next to the car and asked them what they were doing and she proceeded to yell at me saying that she’s an Uber eats driver and who am I ?She came to an open gate and I tried to explain that no she came to a gate that was open by me in a posed private residential area. As she was directly behind me, she saw the gate closed and opened on my approach. When I tried explaining this, she started screaming at me. This is a secure neighborhood I find the behavior offensive and unacceptable. As a neighborhood watch participant, with that also posted at the gate, these are our responsibilities as neighbors and I feel that this person should never be allowed in this neighborhood again. I have never complained about somebody in the past and I’m appalled by this behavior now. I cannot attach the photo that I took of her but this is her license plate
AZ plate: PWA 7PB
This occurred in the Reserve Subdivision on 14th Way, Phoenix
I would like follow up with this as I live in a gated area and feel very threatened by this behavior
uber.com/en-ZA/blog/how-to-contact-uber/
I have waited 90 days for you guys to trigger my background check. I have been calling and emailing everyday and you guys keep giving me the same generic email. I have waited over 50 business days for the higher up department to fix it. I have been patiently waiting and nothing has happen.
I have done over 5000 rides with a 4.99+ rating at all times. Can you please fix it and stop giving me the same generic responses.
I have wrote Uber, Uber on Twitter and through the app. I keep getting the same run around. Can you please fix it?
Dennixxxxx @gmail.com
702812xxxx
I do not deserve this type of treatment. I have lost a car and behind on rent due to you guess delaying me. It is a app issue not checker. I even sent you guys the completed background check from checkr and you still have me delayed.
I need to speak to Customer Service a live person not by text. Please
My husband drives for Uber but has been locked out for a week. He has called and texted and they say they are doing a background check. He has worked there for over 2 years. We have 6 children and need this income. Will you please let me know what is going on. Thank you! 913 982 xxxx
I wish to cancel the 7-Day trial that I have on my account my cash out account and my bank account.
I’m beyond frustrated. You’re flooding the market with drivers and paying us half. How do you expect us drivers to make money? I’m, literally, making half. These delivery offers are completely absurd; I just received an order for $3.02, 5.2 miles. How do you expect to keep good delivery drivers with this pay?
A big complaint about service , in egypt.
Looking to start an uber service in savannah TN. Small town with a lot of people who need rides to and from doctor appointments grocery stores, etc.
Hello, my name is Stella Penrod (Vehicle Kia Soul, Z96HUN), I am a driver for Uber. I have a concern I would like solved. On Monday, July 5th, 2021 – I picked up a customer from Ft. Lauderdale, FL airport and drove them to their destination in Dockside Lane in Key Largo, FL. This is 82.31 miles and a duration of one hour and eighteen minutes – one way. The customers total price for this trip was $107.93. The customer did not tip at all. The Uber company took $43 and change of that total. Is there a way to have a gratuity automatically calculated into the customers total trip cost? Therefore as a driver, we are not shorted out of our time and wear and tear on our vehicle.
My Name is Keith Johnson. I have been an Uber Driver for almost 3 years with a 99.9 rating. I cannot reset my password because I do not receive the reset emails from Uber. The trouble is not on my end because I am receiving other emails. please fix, call me or give me a tech number so I can resume making money for you and me. Thanks, Keith
My credit card was hit for $285.00, through your company. I want this resolved and criminals caught and prosecuted.
I was charged a cleaning fee that was refunded to me. My account then indicated that the fee was unpaid. Support told me to pay again and then I would be refunded again, so I reluctantly did but I never did get the second refund.
You have been charging me $9.95 each month for what I think is some type of delivery service that I have never signed up for and never used please remove it and refund 3 months of $9.95
Trying to get information on a driver that work for UBER
what is your human rescue number
My driver Edgar Lis plate 8EFT178 did not say my name. When I asked for his name he was rude and responded what’s your name then drove off leaving me stranded at 9:35 pm at Union Station in Downtown LA after a long flight and flyaways bus ride from LAX. I rate him 0 or 1. This occurred on July 6, 2021
Did not get my order
I have been a delivery partner for Eats for just over a year. I was taken off-line for a yearly background screening on May 30th 2021. I sent all of my documents and consent that day. I have called every day and support will not help me. They have lied, they never tell me the same answer. I have no record. I exceed performance measures, I am a diamond member, yet I have had zero income for over a month now. I need to work now.
I need assistance with updating my payment information 🙃
I Need An Email Address Tp send screenshots of how long I been on hold And how many times I had to call just to speak to an supervisor
food was cold and buns was hard and cold toast was hard and malt was open
I cannot believe I odered from that place I never have and will not in the future I am not able to walk so I have to depend on these services.
Hello
I live in Florida and I use Uber because I am unable to drive. I am visually impaired and unfortunately I seem to get a lot of drivers that do not speak any English. I have been dropped off at the wrong locations on many instances. One driver even attempted to drop me off at an empty field and wouldn’t let me back in the car. Is there a way I can ensure that I only get drivers who actually speak English so that I am not put in a dangerous situation?
Thank you
Andrew Silvia
508-728-xxxx
asilxxxxx @aol.com
I have been texting my Uber driver for 2 weeks about my phone in her car. She responded to verify she has my phone. I have been contacting her for 1 week with no response.
Last week went to uber at 22 and 2 ave they told me to sing in to get an appointment im still waiting i use to drive for you my app is not working please need an appointment
your site is awful. Can’t change my info.
I was charged for rides i did not take i use the service four times and was charged. For ten rides my bank account is on file please help my to get my money back i bank with bank America my name is Denise Oliphant my phone number is 40448xxxxx
There is a fraudulent charge on my credit card for a ride that I never took.
I have applied for u we applied to be an Uber driver over 2 months ago. My background has came back and been approved from Chekrs. I have escalated their matter for over a month will be no resolution. It’s ridiculous because Lyft approved me after one day.
I have issue with my background check checkr status shows its suspended i called alot of times to uber support they always gave e 3-5 bussiness days im just wanna know that if there is anybody can help me thank you
im having serious problem signing on to my uber account ive been on hold for over 2 hours and no one can help me with the problems that im having. i have an old email that has been delete and dont work anymore and i dont remember the password. i would just like to delete my old account all together.
I was charged for a ride that I never took three rides
My friend left her phone in her last uber ride. 7/4/21 pickup in gulfport fl. Drop-off Hollander hotel downtown, now you see we can’t contact you thru the app, obviously as her phone is gone. I need someone to contact me to resolve this issue, please. Contact me via phone. 81331xxxxx
I have been with uber almost 6 yrs and because of two random background checks due to uber checking the wrong license when you have the correct documents in the system, has cost me thousands of dollars. I was checked twice in one month for the same situation. This has caused me stress and aggravation. I’m still waiting for a 2nd go ahead when I shouldn’t have been even cut off since background checks are supposed to be done once every 5 years to my understanding. I respect that it has to be done, but twice in one month is harassment. That’s like being put on suspension without pay for something you did not do and done twice.
Left my cell phone in an uber ride home last night in Sarasota Florida 34231
My Uber account has been hacked. I’m unable to login to my driver Uber app.
License plate TX NBT 3884 was speeding 10 miles over the poster speed limit, changing lanes without signaling. Also when they turned onto Stanes about 6pm CST they came to a complete stop leaving me in the middle of the intersection. The driver got his passengers and proceeded to drive westbound on Starnes while speeding through a posted 20 mph park zone with kids present.
Hi,
I am uber driver my account is pending since May 24, 2021 after my request to add passengers trips to my account. All documents approved but my background check is delayed more than one month so I cannot go online although deliveries on, I called uber support many times they always said wait 3-5 business day now more than one month and my account still pending
UBER driver support is ,at best ,minimal. They give you reps that work out of home ,and , contend they cannot het in touch with a supervisor . They have to wright a report, and then , maybe return back to you in 24 hours. I recently had an issue with my vehicle registration. My registration expired after I had already paid and completed the paperwork on line. However , the expiration date came up before I received the hard copy.
I attempted to get help from Uber Support so I could continue to drive. The first agent ,said ,she could go e me an extension, so I waited. Then ,I got a message again saying my reg. had expired and I was suspended. The second agent said ,No. ,that was incorrect ,they could not do that. So, I called a 3rd agent, she said she would file a request for an extension , in the interim I printed out from the DMV, a “CUSTOMER RECEIPT COPY”
REGISTRATION
INFORMATIOON REQUEST
CLEARANCE INFORMATION RECORDS
Now,this 2 page form, has every possible piece of information you could ever want or need about the car.
They rejected it ,they said, it was blurry, send it again.
So, I call again, the agent tells me take news photos and send them again, I do it, begrudgingly . And, they reject it again. This time sitting it doesnting contain the information the requested. I go ballistic . So, I call again, this again puts me on hold , comes back ,says ,it doesn’t have all the info they requested. Of course I read off all thing info on the. ,2 ,pieces of paper, and she would have to right a report, another report, I went ballistic. When I tried , vigorously ,to get connected to a supervisor, or someone in the ,Special dept. ,she worked from home and did not have the ability to connect math with the very people she had just talked to. She would have to wright a report. And ,I still can’t drive yet. Seriously frustrating , and aggravating . Be,advised , UBER, doesn’t appear to want to give any serious help to their drivers, we don’t count .
Hi
This is Ali O phone number 85833xxxx
My background check in Uber delayed for
Hello,
We have products that disinfect, have continuous antimicrobial germ protection on all surfaces of the Lyft Driver’s vehicle for 30+ days with only one application and an alcohol-free water-based hand sanitizer that lasts 4+ hours (alcohol-based sanitizers only work till they dry) and doesn’t wash off with soap and water. Our products are EPA registered and FDA approved safe for food contact as well.
The bottom line is for pennies per day your drivers can have complete germ protection for themselves and their riders.
Your headquarters needs to have this available to your employees as well. You have everything to lose by not investigating what we can do because your health is the most precious thing you have. You have the well-being of tens of thousands of people that you have the responsibility to do your due diligence. Don’t be arrogant and think you know everything about these types of products.
Take care and stay healthy.
Scott Lamphere – CEO
623-696-xxxx cell #
What can my daughter do when she left her phone in Austin ,Txs in one of your cars
Hello l had my Background check done by checker and its a Green Clear but l still can’t log on.. Message says contact Uber Support and I did for 6 weeks now.. Checker said my Background check is complete and it’s Uber that needs to activate my account. I have documentation from Checker stating the Green Clear. I’ve been Driving for over 6 years for Uber. I’m getting all the alerts and promotions but can’t log on..
Uber driver stole my money stole my key and my dog
I have been trying to change my phone number in Poober because now I’m in Puerto Rico I’ve been trying to get into my account and it is the most difficult system that I’ve come across. So can someone please help me I will be sending my email my old phone number is 786-344-xxxx my new number is 787-901-xxxx I’ve been trying to change it because I’m going to Florida and I need to use Uber but apparently I am not able to do so.
Uber driver in a red or burgundy or maroon small car first three license plates 7hc, this driver drove at high speeds enter a county facility and he had no regards for human life being that the facility is for mentally ill clients and he drove so fast that security was almost run over by this guy male Hispanic or white the driver on his way in and out drove vehicle in 5 mile per hour speed area he drove 20-30 mph and then he flips off security i have notified local police and sheriffs department for entering a county building that he was not authorized to be on the premises I am one of the security officers that he tried to run over and he also gave the middle finger up to me and called me a nigger I am waiting for someone from Uber to contact me for further investigation
Please leave me alone stop pestering me with stuff I don’t care about all I want is what I pay for A RIDE!!!
Got a $24.99 charge for a monthly fee that I never signed up for. Looking for a refund.
Hello, my name is Noeel. I used to drive for Uber more than 2 years. About month ago I lose my account access to Uber. Please I need help. I want to back to work for Uber. I am really sorry about my mistakes. I want to apologize for my behaviour. I need one more chance please. I promise this wan’t happen again. I hope you will accept my apology. Thank you.
Hi! Uber, my name is david baum. I just opened uber on June 28 first day, I got a happen unfortunately, June 28 6:15 p.m called , I paid $15.48 . At that time pop up automatically window came out service $ 32 reserved. I didn’t know your systems. And then I went to same place at 6: 15pm, 8 p.m uber charged$27 again. So I tried to complain about refund but your customer service wanted $5 or $9 have to pay services of inconvinient services request. So I disputed . How do I have to pay for customer services? I will not call to uber anymore . I got a bad luck by uber unfortunately, thank you!
I am uber driver. My reservation. Dissappear from my app and can no longer get my reservations. This is going in further a week now.
Please let us know when this problem will be resolved
Also I had signed up fir this weekend bonus of 40 to 50 trips from Friday the 2nd of July till Monday 4 a.m. 5th of July but my app shows 70 trip promotions
Please kindly correct this ASAP
Need a reply for both the above issues
Thank you
Jawahar Kachwalla uber driver
I started to put uber app for the first time , they asked for my email I roted , then you charge 5 dollars by mistake , this will make my rent check bounce , please refund my money back , it’s very serious
My debit card number was stolen and used in San Francisco with Uber eats . I am trying to get some information as to what establishments it was used. By the way I live in Ga.
I have been contact Uber support over issues with instant cash out for going on 2 weeks now and they always say someone is looking into it and when I call nobody answers while I sit on hold waiting for over an hour at a time. I’ve been driving for Uber for 2 years and never had an issue and now I feel like I am being ignored. I’ve left my number in messages and never get a call and have waited to speak to someone for 15-16 hours over the last 2 weeks. I am very upset with the lack of support and hope that some one will finally be able to help me. Phone number is (941) 544-xxxx
Your support is crap.
I took an Uber for a minute and a half drive. They charge me almost $100. Then when I asked for a refund, they put it on the wrong freaking card. I want a refund! And your website will not let me talk to anybody! I’m about to call the Better Business Bureau!
I wanted to cancel my Uber Pass subscription. Today is the final day of the free pass. Please do not charge my credit card for this subscription which starts tomorrow. I am canceling now. Thank you
I am being charged $9.99 for UBER HELP the past 3 months; April, May, and June. I need these automatic debits to stop. I did not sign up for this and I would like a refund! I am unable to get the support on my iPhone app. Please have someone contact me.
I am being charged $9.99 for the past 3 months; April, May, and June. I need these automatic debits to stop. I did not sign up for this and I would like a refund please.
Hi..I’m trying to apply for uber eats. I keep getting kicked out. Can someone from your tech support please call me? My name is Donna Springs 404-934-xxxx. I really need help from a human! Thank you!
There’s $75 missing form my Uber account
I have a outstanding charge on my account. It isn’t mine
I don’t have an uber account but my email repeatedly received an uber recipient that using by someone that’s not me and I wanted to stop
Repeated calls since last week has resulted in your company attaching and approving the registration from my new car onto my old car, which we no longer own. Rather then re-hash this story yet again a review of my account which has notes from your Customer Service reps. should begin to get this in perspective.
In addition to the difficulty I have had with your operations people this becomes complicated by the fact that my son and i use the same car for UBER. So all that I’m going through he must go through as well. Which would not be so bad if you didn’t have to wait a minimum of 30 minutes for your call to be picked up and your customer service people didn’t give differing information each time you called.
Today he was on hold for 3:16 minutes AFTER a customer service rep took his call, told him she was going to transfer him to someone in documentation, who would resolve the problem, OVER 3 HOURS. THREE HOURS. The call represents UBER in a rude and inconsiderate light. It says, we have with little concern for our drivers or the quality of service its people are giving to them. Imagine if this was how drivers treated the people paying for UBER’s platform?
A review of my file will show i have been calling since last week to resolve the issue of registration on a car I have replaced. After waiting all of yesterday I was finally approved to drive. However your “team” attached the registration and the exemption letter to a car I no longer own. I found this out from a rider who was looking for my previous car, when I picked them up. No matter how may times I submit the documents. I do not get a rejection response. What I’m confronted with is your software, which every few hours, defaults to a request for me to send an updated registration.
Yesterday I was promised a call back from a supervisor within 24 hours who would “resolve things”. Over 24 hours later, no returned call. Today it took 3 calls with wait times over 30 minutes before I reached Fabian who transffered me to Mjka who put in a request for approval for an extension.
However she could not submit the exact same request (same car, same registration) for my son and we were told to call back. He did and 26 minutes later a Customer Service person said “Hello” and then proceeded to not say another word. Repeated “Hello” “Hello” were called out by my son and the Customer Service person refused to speak. We just stayed on the line. 6 minutes passed before, without a word, your service person hung up on us. This seems hard to believe I know. I have a video of the exchange if you care to see it.
This note does not drill down to the frustrating detail we have gone with your Customer Service people to resolve this and get back on the road.
Please forward this to Dara Khosrowshahi so he understands how his service people and service systems operate and as a result how drivers are treated.
Please have someone within your document approval department contact me at 908-512-xxxx.
Should anyone wish to reach me concerning this I can also be reached at zelinskxxxx @gmail.com
I live and drive in Tucsan, I used to live in California. I was told I could drive in both states but thats not the point. I have been locked out of the app because of the California safety requirements. I have watched that video 20 times and still it says I need to complete the training. That aside what does California have to do with Arizona. I have tried multiple times to have this addressed. The few times I was able to get someone on the phone all I get is “sorry I will not your account” . Not only are they not able to help, they dont appear qualified. I have sent tickets, nothing. I have been driving for UBER for about 5 years, one would think driver support would be better than this. Im at my wits end with this issue.
NO CONTACT INFORMATION PUBLISHED FOR UBER EATS DOESN’T WORK. FAILED PHONE NUMBERS. I have TRIED to contact someone about Uber Eats and the fraudulent “promos” I am getting, including my FIRST order on 6/11. No promo sent to me works! I have tried to find someone to report this to. ANY phone number on any search related to Uber Eats is a non working number. Your predatory solitatation by email is unacceptable. I have kept emails and will forward to the attorney general. I doubt this email will go through, but more indication Uber Eats isn’t responsive to customer inquiries. I have kept every attempt to contact Uber Eats.
Having problems installing Uber rides
I cannot login to my Uber account.
I was double charged for my ride home from university hospital. My sons card was charged and mine was too. The same time frame too. My son deserves a refund
The app did not answer my question or complaint with anything relevant to my situation
I am sick of waiting 20 minutes for a driver who chose my ride to drive in the opposite direction of where they are picking me up from only to cancel . They should be fined , this has happened multiple times & it is atrocious I cannot cancel someone who is sadistically wasting my time.
Employment verification
I have been charged for a Uber service that I did not use or authorize. In the amount of $30.92
Please can you send me your fax no … I need to send very important fax …
To make a long story short…I’ve NEVER had a Uber account. Starting this past April I was charged 999 for an Uber pass and then I talked to them or whoever I did have the phone number I talked to someone & they took care of it & refunded my money and then they said it was to cancel whatever was in the system and I will not receive anymore charges.
I need to talk to someone about charges
Charged for a ride your driver cancelled on 06/23/21
Where is my food at order 2 hours ago and nobody knows where my food at it’s an Uber or doordash I’m not a very happy person my phone number is 331-551xxxx my name is Anne I’d appreciate a call back or something I’ll go to better Business with it cuz this is not the way to do business steal people’s money and that please contact me bye
My sons card is being used unauthorized for uber rides and uber eats. He is incarcerated since 5/26/21. They have blocked me from his email accounts completely. How do I flag his card so they don’t use it.
I am requesting a response that shows that my complaint was read and acknowledged.
The incident happened last Wednesday June 23rd. I accompanied my sister on a Dr.’s visit as I had done exactly 3 weeks previously and used
Uber services on both occasions. Same site. Same Appt. time. We requested a trip back home and were told that a driver would be there in 12 minutes. There was no driver. Instead we received an alert that the driver had been there but were were not there so we were at fault.
If we still needed the ride the cost was now slightly more than double. Of course I had no choice. We could not walk back home and my sister uses a rollator. I was incensed because I knew the driver had blatantly lied.
How did I know, because shortly before we arrived there was a water incident at the building on the first. A nursing assistant offered a wheel chair to take my sister to the second floor. She personally took us up there. Explained what was happening down stairs. Left my sister in the chair but simply asked that an assistant return the wheel chair to her office when we left.They were taking absolutely no chances that my sister be hurt. So it was impossible for us to be in the building.We had no choice but to wait outside.
I was one of the best drivers in North Carolina until y’all took my driving privileges away.
I have a small domestic violence charge that wasn’t even domestic violence.
There has got to be a way that I can drive again
My name is Larry Adams . I’ve been an Uber X driver over 4 years . The Uber X option on my account has been blocked almost 3 weeks and I’ve got no help from Uber support even though I’ve contacted them numerous times . This is unacceptable that I can’t work because of a technical issue that no one will address . I need a response ASAP
My name is Ruth Hall . On sundays 6/27 21 at 7 am, I asked for a ride in stockrin CA . I gave you a tip $5 . I got my ride but you charged my card 2 times $11. I only took one trip. So can you please return the money . Thank so much for the help.
Your driver stole a laptop computer that was supposed to be delivered to me.
I have Fraudulent charges on my account and I do not know where they’re coming from
I started using Uber eat as the delivery driver few months ago , so I proved them with my new driver license to which they ask me also to provide the old license which I did , in few days I started delivering with uber eat , few weeks ago I decided also to do with uber x , so today I could not even do Uber eat cos they asking me again to provide them with the old license which they already have it on the file
I was charge for a date that your website just put in I didn’t put in a date for the day I put it in for the 29th and not the 28 but it just took off The website all over the place jumping
I have questions I forget my cell phone in the uber car
I would love to use Uber but my credit card was declined so I have $100 bills in cash would like a ride today
Hi I’m a uber driver I have clear the background check is been three months uber is discriminating me from working my bills ar piling up
I am a platinum driver and I can’t go online to make us money.
What yers need be car’s to drive Uber at Las Vegas
Uber is charging my bank without my y approval I need I stopped ASAP now you can’t call these ers
I ride from San Diego airport and the fee was 96.00 dollars when usually pay 44.00 why is that
My Uber account was stolen, I have not access to my Uber account, someone Eisner using my Uber account y want to cancel my account now, please
I had my card compromised and uber had the new card. For about a month, I’ve used uber and uber eats. Now, I have to pay $3 because it was declined? It had my new account information
I NEED A CALL
I submitted this for several times and no response @14-989-xxxx
I lost my phone on a uber ride to the airport I called the phone and the driver has it and said he was turning it in too the lost n found in the office,I tried finding a way to contact the office, driver but I don’t have my phone so I can’t use the app… I need that phone back I’m am a kidney transplant patient and it’s Crital
CAN YOU NOT SEND ME A NOTIFICATION ON MY MOBILE FOR UBER EATS EVERY OTHER DAY.
I’m the only one on my account when downloaded app I saw my old debit cards and my ex girlfriend’s mom’s on there they can’t get my personal information correct
This is miss patricia denton I have 2 customer that request a trip adjustment the ride payed it 20. For a 45.min 19. Mil I got unfairly pay .there are a few more that said I didn’t reply .I was driving at time . So I didn’t get my promotion I have been treated unfairly
The uber didn’t want to take us to Salisbury Beach
Lost phone
Called help line several times with no resolution to my issues. I’ve done everything asked of me to upload insurance, registration etc. to start driving again I’m a 4.91 gold pro driver and want to get back to work, please help.
This site sucks. Cannot contact anyone, dumb site asks for date on uber card. Is no date. Cannot order food over and over and over. Where are the flicking humans! How do I get a refund on these gift cards!!!!!!!!!!!!
Yeah my friend took an Uber yesterday and she got kidnapped and beat up and held against her will and robbed
I’ve had two charges and would like my money back, I received nothing from them
The app won’t allow me to change the email address. It showing the old phone owners email and won’t allow me to change it
Im trying 2. File claim 4 accident cant seem to get someone 2 call me back already been thru help assistance
I was charged for an uber i never used I want my money back very upset
I’m having trouble with my instant pay I worked 6/21/21 and made $65.78 and the following I made $75.78 in which I received and now I made $272.00 and I can’t get it do to my cash out not working. I called and was told it would be taken care of and that was last week please help.
Unable to access riders request on my Uber driver app.Contact customer service,told it was a random outrage.What is a random outrage.Other Drivers in the San Antonio Texas was not effected,I loss over 100 Dollars,this random outrage has lasted from 10am to my current time of 8pm Central time on June 25th 2021.Has called Uber Representative at 11am,4pm and 6pm,problem has not been resolved.I loss over 100 dollars income,other drivers loss nothing,fiesta celebration has begun late due to the Covid 19 virus shutdown.I am sending this at 7:45pm on June 25th 2021.Need income, please resolve the problem and give me money that I loss due to this problem.They called this a random outrage,that effected me and not others in the San Antonio Texas area.
Charging my card without authorization
I just deleted my account because your company for whatever reason I don’t know I guess they don’t want to work with the postmate employees or maybe they just don’t want to work with blacks but I know since I deleted my account they have emailed me like six or seven times and if they don’t stop emailing me I will file a lawsuit and a restraining order against your company now email me one more time go ahead and keep harassing me email me one more time you didn’t want me working for you it’s obvious you got like problems with diversity okay so I quit now why you keep harassing me cuz email me one more time I will put your whole company on blast I will sue you for harassment and file a restraining order email me one more f****** time
I’ve been an Uber driver for 5 years (4.95 rating). I stopped driving because of the mask mandate, which is now POINTLESS. When will you lift the mask mandate so I can begin driving again?
Calling customer service takes at least 35 minutes to talk to rep. I do appreciate if someone calls me to explain few situations
I’m having trouble logging in
I’m being charged for rides and food I didn’t ask for. My refunds are not correct. And my card has been charged without my permission.
Today on Friday the 24 your company took a payment from me in which my bank reached out to me…over all I was never picked up ALL I WANT MY MONEY HOW IS IT A SERVICE CAN BE CHANGED AND THAT WAS AN HOUR AGO
I hope that you have removed the woman who stole the cat in Studio City CA from your list of drivers. She should be in jail.
Good morning. On 6/23/2021 an Uber XL was called for me. Upon arrival, the driver showed up with a Mercedes passenger van with row seating. I had a long box that needed transport and after numerous attempts, I told the driver I would just have another vehicle called equipped to handle my package. The driver insisted and asked for my assistance removing his seats. He assured me everything would be alright, he just needed to move the kids w of seats over. During the removal, he dropped the seat on my wrist! After dropping my package off, I had to run to the ER. I suffered soft tissue damage and, a broken vein under my skin causing a huge Hematoma. Luckily no broken bone but it’s my right hand and I can’t move it right now nor work. I’m in the trades and my hands are my work. I would appreciate someone from Corporate to get back to me in regard to this incident. Thank you.
Hello my name is Carlos Garcia I have been driving with Uber eats since January of this year first couple months of my contract with you was great but has slowly deteriorated with becoming month to the point where I have not been getting paid request promotions for the last few months I have contacted support and expressed my problem with support but they have not been able to resolve the issue I just get passed around from support agent to support agent I would like to speak to someone that can actually resolve this issue a supervisor or the CEO himself I know that is asking a lot I understand that this might not be much money to most but I have two small children I’m tired trying to take care of and every little bit matters I’m just tired of being passed around by support agents that cannot resolve my issue if someone can please contact me I would greatly appreciate thank you very much have a great day
On 6/22/21 I made a reservation for a ride from a hotel to an airport in Mesa,AZ, the ride was 1.88 miles and I was charged $45.00 for a 3 minute trip. My itemized bill shows a reservation fee of $17.00. I feel this is an unnecessary fee,
I have been a uber driver since 2016. I enjoy delivering food for Uber eats and have always been treated well by the customer service. Unfortunately I have an issue that has been going on now for 4 weeks that is going on unresolved and I can’t seem to get an answer from support. This all started when I reported on the app that I moved from Dallas to Houston, so a new background check had to be ordered. My background check has not been ordered and it says pending in my account. My account is locked and I am unable to work. I have been very diligent with my calls and follow up with support, but I keep being told that my issue has been escalated. As of now I am still locked out and have not been contacted by the escalation team. I work as a technical assistant for another company and I am appalled at the way my issue is being passed off rather than being handled. I don’t feel supported by uber eats. I guess they have enough drivers what is the lose of one. Any help with this issue is greatly appreciated.
On May 31st, I was waiting for a ride but the driver just passed by. I waved at him, texted him let him know we’re I was but he never responded. Also, he didn’t see me. So, I called another driver. Later on I found out that I was charged a fee for a ride that never responded.
I need to know my earnings for year 2019 and 2020. No access to computer. Phone number has changed to 626 310 xxxx.
Please help with my account background check after 3 years now locked out and shut off wit out notice
Background started in June 4th without authorization and still pending now phone sup poet only allowing me to call background
Have I been tern nation without notice and pending info …locked out before background done ..platinum drover before pandemic please help have written dara. Hoping for help or reply ..
I’ve been locked out my account for almost a week because I tried to change my bank information so I could cash out! I have money that I need to cash out that I can’t get access to. I’ve been emailing and calling and can’t get any response I need my money
I can not enter my credit card number any where in the sign up process
Please close DRIVER account
ROBIN SCHMIDT
*THIS ACCOUNT IS UNDER ID Investigation for Identity Theft
DETECTIVE MATTHEW JAY/ DETECTIVE
GOMEZ 770-476-4151Georgia POLICE Dept REPORT #2021-31589
I am an employee for you guys (uber) i’ve been paying for a rental car through you guys for the past week and I haven’t been able to online because it says “my background check is pending” i’ve never had this issue before when moving states and at this point i feel like you guys are stealing money from me. if this isn’t fixed this week my lawyer will be in contact.
Dear UBER: To whom it may concern. There is woman who works for your company who is his illegally using your company as driver, for illegal purposes such as drug deliveries in fort lauderdale, fla. she drivers a siver/gray four door chevy with tinted widows, I don’t know her name, but I have her address and tag number TAG# NMS V41 her address is. 437 or 431 NW 9th Ave. apt# 4 Fort lauderdale, fla. 33311 she is now going under investigation for this matter and protection orders of stalking and haressment also. whos also uses drugs. under investigation with the police Fort lauderdale police department and Broward Sheriffs Department just to let you know ect.
My price for trip, was more than what I was shown/given. Need to clear or be given explanation
I had an old uber account that i never used from years ago. I received a referral to drive for uber so i called to find my old account info. I was told to create a new one since i never previously drove for uber. now neither account works. after over a dozen calls and messages i was transferred to a supposed Uber Support Supervisor named Mika. She informed me that by creating 2 Uber accounts I violated an Uber policy and that now bans me from ever driving for Uber. I explained that an Uber representative told me to create the new account and walked me through it. She said I understand that an Uber employee gave me wrong information but I was still banned and she had no supervisor and there was no way to fix her company’s error. I am beyond FURIOUS and would like an immediate response to my issue!!!!
I’ve an idea that would be optimum to be operated by Uber that serves, trades and benefits most probably more than current Uber state. But the obstacle is communications. Multiple experiences indicate that remarkable mails i.e. your response certainly won’t reach to me. However, my Facebook account “[email protected]”, user name “Suresh Bijukchhe” may be a solution to chat. To make this mail relevant I’d like to inform that I already have permeated an idea to end smoking all over the world and establishing live blood banking idea that makes blood banks possible even in the areas where motor road and power supply are not available. Both emergent ideas are published and approved in regarding top world organizations. Me: a medical person worked in an American high profile genetic rhesus and identified that I had become disoriented working in immensely different Nepali ordinary people and American Scientists. I re-activated as I am aware. I would come to San Francisco. One more info is that I never imagined the level of legal mess in Nepal. Though I’m rich in general term, due to legal states of Nepal I’m currently scraping life. I intensely am on, hence things may soon get normal. If not, it’s not wise to loose time, hence I may need financial support. Please pass this to MRs Travis Kalanick & Garrett Camp. Thank you in advance.
I’m discusted in your company I’m a father with not much money and I’m sick to death ordering food for my kids and your drivers loosing it eating it not showing up and I end up out of pocked made an order tonight. 35 pound driver turns up late food cold and says. Dropped. Your drink will get you new one surprise hasent been back going to. Look at taking your company to the small claims court you should be ashamed as I am happens every time I order no need I have disabled kids and don’t get out
I am attempting to locate a suspect(Huber driver) for an interview, who operates out of Onslow County NC.
Can you direct me to whom I need to contact? Thank you for your assistance.
i am a driver for Uber. I had a promotion to make $75.00 extra for 30 rides on June 7 to June 11, 2021, I was not paid currectly I was only paid $30.00. I have spoken to several tech support agents do nothing to help me. I went to phoenix to speak to someone live at the office, office is closed to tech support. My issue is still not fixed.
1. not receiving full pay for promotions
2. über app not responding and no network connection
3. Uber app not calculating wait time when you are at the correct location for the pick up
4. waiting over 1/2 hour for tech support.
5. receiving request for rides while off line and my rating been dropping because of request rides while i am not working and not online.
I’m a driver but on june 19th, 2021 one of the Uber workers stole money from my account without my approval it was 3 different transactions please put my money back to my account
Hello I’m in Memphis TN and Mr Louis who was my driver I left my sleep machine in his van I need that machine can someone help
Hi, I am uber driver for long time
I got my Uber application suspended for no reason I got passed my background check clearance from checkers
Locally I contacted DPU in Boston
Department of public utilities which contacted told uber never submitted for a local background
I was calling uber for last 6 months
When call Uber customer service
All I hear holding on two minutes
And we would escalate with our
Experts team
If I contacted them by massage
They responded we apologize
This ordeals pushed me to the Lyft
Which was not my choice
For background check took Lyft for 48 hours
I don’t have any criminal records
No, bad driving records
Would you mind to look at my case
And let me back to work
Six months waiting is too much for me
Some one is using my bank account for uber it not me
Earnestine Appleton is sueing you guys she was in a car wreck in your vehicle just want you to know her back was already bad before the wreck. She was in a prior wreck and had problems but she goes everywhere she has no pain she drives she dies gardening.. It’s a scam she had bruises but she’s still is physical her lawyer making her go see doc for more money
I few weeks ago I went to Florida I used Uber but I couldn’t pay with cash. On my return to Ghana I forgot to switch the payment back to cash. They tried to charge my debit card but there was an issue. There was not enough money to cover the charge. I have tried several times to make a correction on the app but it will not go through. I tried to switch the payment method back to cash but to no avail. Please contact me as soon as possible. My new phone number is ÷23305914xxxx Ghana
Can I set up an account for my aunt who does not have a cell phone? Can someone please call me to discuss? 214.676.xxxx
I hope this message get to someone. First and foremost I hope all is well. Second, I was an employee for you but my account was shut down due to a photo. If you look my account was hacked. I could not get into my Uber driver, Uber eats or just my regular Uber account for a day! The person changed my password and everything. When I took the steps and got back in. My account was deactivated because they took a pic of me that wasn’t live. Anyone can do that on social media! I explained this and all I heard back was about my picture not being me in real life! HOW CAN I DO THAT WHEN I HAD NO ACCESS TO MY ACCOUNT? It’s not fair. Nothing about making it a way so no one can hack my account just deactivated because of a photo that I explained. I’m upset and disappointed. I didn’t do this.
Can you please help me with getting my points extension? They expire next week. I need extra time.
jafxxx @aol.com
310.441.xxxx
You guys are doing unfair and unjust!
I was over charged for my trip it show me a fair price for $19,96 then I got a chatge for $53.90 I’m trying to dispute this and I’m having a problem
I was to have qualified for a $720 sign on bonus and now am being denied. I am asking to file a formal complaint.
Uber Eats was horrible on delivering my food from Arby’s. I am expecting a refund.
I order some food on Sunday June 13, 2021 and I never received it. When I contacted my driver he was rude to me and said he was throwing my food on the side of the road. I made a complaint in the uber eats app but I have not received any information back concerning my complaint. Now when I go in the app it saids its to late to make a complaint. Please have someone to call me to help resolved this situation.
My name jim and I am a uber eat driving and I want to be able service my customers alcohol I need help doing that
Hi, my all documents approved but I can’t go online. I called, texted and also went to Uber hub Calgary which one 300 km but I still have same problem. It’s almost 2 months. Customer services can’t help. I really want to work with uber.plz solve my issue. Thanks
My name is Rex C. Lysinger, CEO and founder of Zexster.com. Zexster brings event postings, ticketing and travel booking together to give
customers an all-in-one stop shop to provide purchasing and itineraries which
place the customer in the most ideal accommodations to meet their needs. Zexster
is a service that is free to the consumer, allowing for travel-agency level planning
access to all consumers. Zexster utilizes its team’s talent to secure sponsorship
contracts from local, regional, national and international events; including but not
limited to concerts, tech conventions, swap meets, sporting events and
competitions, and hobbyist conventions. The team then utilizes affiliate
relationships to sell event tickets for the event, allow consumers to book flight, car
and hotel reservations, and advise on activities and restaurants in and around the
event venue. Zexster then provides the customer with an itinerary for their stay to
ensure maximum productivity during their visit. We hope to build a relationship with Uber to bring business to both entities by providing a service for not only the venue, but for Uber which will be providing the transportation to the venue by just the click of a button followed by the redirection to the Uber site itself. Zexster would then provide incentives i.e. accumulated point system that would discount services in the future. This would be financed through Zexster’s compensation that way Uber’s rate will not be affected in anyway. The time for added convenience, for the average consumer is now, and we hope to possibly join forces to provide that convenience and extra comfort knowing that when you search for something to do, they can get there not only in style but we a reputable company that you feel safe with.
My name is Ashley Forbus I left groceries in the uber truck and I would like a refund of $51.41 please the lady drove off tryed to wave her down and she still drove off you can reach and at 678 358 xxxx thank you
I have called I have gone into the mobil app I need help to cancel membership subscription please can someone help
Dear Uber
My name is Kamohelo, and I would like to get into a business partnership with Uber. I’ve been trying to find places I could go to to set up an appointment, but with no luck. Could you please assist.
Regards
I was a postmate driver . I called in for two weeks stright sent screen shots and ect. Nothing has been done to get me working on plateform. Can problem be resolved?
Hello my name is Jamaul Greenlee and Checkr has stopped me from driving and put a false charge on my account.
UBER HAS BEEN ILLEGALLY CHARGING MY ACCOUNT FOR A $24.99 MONTHLY PASS THAT I DID NOT WANT OR ORDER-HARDLY USED UBER NOW AND I CANNOT CONNECT TO STOP THIS AUTO PAYMENT AND GET OVER $150 CREDIT FOR BILLING ME ON AN UNAUTHORIZED PASS. UBER IS FROM A HELLISH PLACE-HELP
i keep submitting my doucment of my drivers licenese thats expired but lts not legally expired because i have a military extention with my drivers license. and they are saying i need to renew my driver license, and with my military extention, its not accepted. which is literally not right or fair if i cant get it renewed with the fact im on military extention. please accept my drivers licenses.
I was charged 3 different amts that totals $99.41 for a 1.2 mile ride. 2 of the charges I did not authorize. I’m disputing these charges.
I am being charged for the driver cancelling the trip…Why ?? Next,why is it so hard to talk to a person about this issue…..I got the complete runaround jumping through all your hoops without resolve. Your a big company take some financial responsibility with regard to your workers and the public. People should be able to reach you in a timely fashion! This is so beneath how a 21st century company should operate!
Someone has used my card yesterday for 65.39$ Unauthorized again. I do NOT use Uber to delivery anything, never but this is the third tome someone has stole and used my card. Idk how they get it. I want to talk to someone regarding this on going issue. I’ve notified my bank.?
I sent in a damn co.plaint and you want me to pay 99.00 to get my x fixed he’ll no.i paid tip and all 35.00 for an oder delivery from captain ds for my grandchild dinner and half wasn’t even sent and the other x was spoiled I got the entire order sitting here I either want her dinner replaced right now or my damn refund.and Uber is a piece of x.i want let you get by with this x I promise you that.yjis is like stealing and someone best call me asap 334 520 xxxx
I want a ride, but it can’t straighten out acct or get you to help. Hate the lack of service. Phone has changed and for you guys it’s the end of the world. I’m not interested in doing your work for you.
Im a driver for your company since 2017. I havent been driver for a while but now that i want to your customer service along with your SPECIAL TEAM aS they calles them are still in a process of reviwing my background check. I get this información every 7 days when i calles. I DEMAND A VALID EXPLANARUON OF WHY YOU GUYS KEEP DESCRIMINATING THAT WAY. MY NAME IS ROBERTO VARGAS. PHONE 954.557.xxxx
I’m a very unhappy Uber Eats driver because I haven’t done any deliveries scince may 14 and I’m getting really upset because Uber Eats support doesn’t help at all so I am going I’m on the verge of deleting my account from over and drive for Lyft lift is letting me use my 2002 Honda Civic to pick people up but according to Uber’s bylaws and have to be 2006 and up so so I’ll let you guys know that I am going to be deleting my account as of Monday if I don’t get back on the road by Friday if I don’t hear nothing by Friday I’m done with Uber I’m done with Uber Eats I’m done.
I have been asking the same question for 3 years i am looking into coming back full time but i do not want Logan airport pick ups or drop offs please opt me airport thank you
There is charge of 24.99 on my account for June 14 2021 and i have not took and uber on that day at all. I was try call to find out. Why I was being charge for $24.99. That show up on my bank statement. Yes I need to send a screenshot. Doesn’t see email to apply it to. I would like my refund of $24.99 back. I look on my uber account. It show up in my bank account. Please contact me asap
Hi I schedule a ride yesterday for today to fly out of town at 7:30. Uber has cost me my flight. It was 7:41 when my ride was canceled the flight was at 9:15. I have my kids with me and had to search for a new ride. Not with Uber but contacted Lyft. This was so inconvenient now I have to fly out tomorrow morning. Money waisted because supposed to be at an event by 9:30. Now will miss it because your company can’t have the decency to let me know a head of time you couldn’t accommodate me and my family. Upset and disappointed that I thought this company was reliable.
I am a Diamond driver with Uber, I have been driving for 16 months with no issues. I have switched cities going on five weeks now and this has been the most horrible experience I’ve ever experienced with Uber support. They have been in and out, rude, dishonest and also not knowing anything that they are talking about. I have submitted every requirement that Ubr asked for and still nothing. I have had four weeks with no income and the support could care less. They’re not doing anything and the latest update from yesterday is that they’ve never even submitted my background check even though I provided a detailed five screenshot document of a completed background check from checker dated May 22, 2021 and still not good enough. I have also been ex yesterday by a alleged supervisor by the name of María Rebecca to please stop calling because it affects their rating and for now I just send a text message if I have any questions or concerns. This is unbelievable behavior and treatment for a diamond driver with an excellent rating and all I did is with cities. I’ve had three background checks run in 16 months and there’s nothing wrong with my background. The fact that they’re holding my money up it’s unbelievable not to mention there’s a shortage of drivers. I have done everything I could to work with the support from background check to diamond support they just do not care. I understand they are working from home so maybe that’s why they feel like they don’t have to do a damn thing but this is unbelievable. I’ve been trying to get in touch with corporate because I feel that they should know and I hope this gets to the appropriate individuals so that something can be done because this is totally ridiculous please check my account and you’ll see that I’m an excellent driver and a treatment that I’ve gotten from Uber support is awful. I was told today for the umpteenth time that I will be getting an email saying that I can go back online, yeah right. It’s going on five weeks and we are no closer than when I said I was switching cities way back on May 23. Please help me this is my only income I do this full-time if you look at my history and my account you’ll seeI’m an excellent driver and don’t deserve this treatment when I’ve complied with everything Support asked me to do. Again we’re going on five weeks with no income.
Uber rider kept the order but marked it as delivered.
I contacted Uber support by email only minutes after the order status changed to “delivered” without having the order received. Unfortunately, live chat was not available anymore; thus, I had to contact them by email. Uber support replied shortly with a typical email template that they appreciate my email and recommended to basically give the place where I ordered from a bad review/rating to improve “my” experience with Uber?!?!?! Since I paid upfront, I expected Uber eats to investigate the case, contact the rider, send me the picture the rider took from the (allegedly) delivered order, and refund the money.
However, that was not the case. Instead, Uber repeatedly replied with the same email template, so I contacted intl. Uber support on Twitter (@bulletinmybeard) with no luck. I also contacted intl. Uber support by email and explained as detailed as possible the situation I’m in and got to hear that I’m now too late to claim a refund?!?!?!?
Anyway, I’m done with those scammers. This was not the only thing that happened with Uber eats but the nail to the coffin for me.
Worst delivery experience ever!
I was driving for Uber and doing the promotions and when I got close to finishing my promotion and started to get close to finishing the promotion my rides started to change all of a sudden they got longer I stop getting two rides at a time and it put me in places where there was no other restaurants to pick up food a simple one ride turned into an hour long trip versus normally anywhere from 10 to 20 minutes it would take me I felt this was done intentionally. Not only that because I didn’t reach it my pay was about $15 an hour not including gas insurance or taxes I’m going to have to pay this is completely unfair and I’m very morally wrong I didn’t think a big company like uber would be doing that I thought they wanted drivers to do more rides this makes me not want to do more rides it had the opposite effect. Please look into the issue it was very obvious to me thank you and have a nice day
Think a fraudulent account was set up using my email and am getting receipts to an unknown credit card.
what is the phone number for Human Resources
Uber is customer service is sucks I can’t drive since 5 months Uber close my account and complaint to city of Chicago as well and not give me good response. I have working hard for Uber and there are treat me like this.
A UNIQUE SOLUTION TO A GLARING PROBLEM …
Every driver should have two, one on the driver’s side sun visor, to be used, and the other on the passenger side TO BE GIVEN AWAY TO ANY CUSTOMER WHO WANTS ONE FOR HIS OR HER OWN VEHICLE THAT HAS A SHORT SUN VISOR.
Order Number 6E283 they charged me $ 42.68 on May 27, 2021 and I am still waiting for MY REFUND they promised through tons of emails back and forth on the app HELP page Look at the history I AM A HANDICAPPED woman being taken advantaged by your big corporate conglomerate Totally UNFAIR They have asked me 5-6 times in emails about a simple status request on emails Does your staff not speak English ?
I felt my safety was greatly placed at risk during my most recent ride with my driver. The driver was mute/deaf and I tried to inform him he clearly was driving carelessly and with the utmost disregard for both our safety by weaving in and out of lanes and speeding both on the highway and around corner’s. This experience was frightening to say the least and I would encourage Uber to review for reimbursement of the ride
My sister’s bankaccount was charged 19.93 for uber she is in nursing facility. Her account was accessed .
My daughter facing following issues frequently. We stay in Ahmedabad city in India and She work in civil hospital in Asarva area.
1) Drive accept ride and then call back for location and if the donot want to come , ask her to cancell the ride at her end.
2) In second cases Driver ask for location and disconnect the call. When call them back many times they do not response Also they do not cancell the trip at there end
3) Why you do not publish your customer care number? After all these incidents J rate you 4 on 10 scale.
When you are not open to share your contact details, become we expect good servics from your end.
I need to speak to your corporation about a ride on a 16 year old runaway and I am not paying for no app to get to this problem you need to pick it out because the police said you can help me get a report or where she went are they will get in touch with you I need to help with my granddaughter now
Yes I was charged on my card and never received a ride . but money was taken and not returned
I take Uber every day this is the fifth time it’s happened to me you’re ready somebody picked my car up and they’re like 10 minutes away and they keep driving the opposite direction and now he’s 26 minutes away I text him and he don’t answer me I have to get to work you guys keep my money if I cancel I am about to press charges this is ridiculous license plate number of the driver is 647xus
One of your drivers got Google check in Philadelphia pa now he won’t answer the phone
Hi, Uber, Uber eats & Uber postmates has charged over $1500.00 in false charges on my debit card. I cancelled my debit card last week 06/05 & b4 I was even able to activate my new debit card, there were 5 Uber charges on my unactivated new debit card that was still sealed in the envelope!!!!! Please contact me immediately. My # is 413-464-xxxx
I work with Uber most more than six years and I don’t want to do Uber eat that’s why I called the black my Uber app and advise me so much almost one month they say background check more than one month when I called them they don’t give me a right answer
3 unauthorized charges to my bank account June 10, 2021. Reverse now. I have notified my bank
Uber deleted my account last night they charged me 30 dollars for their stupid pass wen I shouldn’t been charged no one to talk to no one to resolve this issue I ordered food and they gave the refund for almost killing me but won’t give me my money back on a pass I canceled before today
Hello There!!
I just want my Uber charges to be adjusted,because I was overcharged big time,or in another words I was ripped off.Please resolve my issue,as Uber customer service support center are not cooperating with me.Waiting for your response.
Thanks!!
I want to talk to you seems to be No way I’m pissed
I was charged for uber pass it says June 4th to June 11th today is the 10th u took 30 dollars and I want my money back since I canceled it the day before
I have 4 days of the support dept running me in circles telling me to do things illegal. Make new accounts that makes things worse and 8 of 10 ppl there don’t have a clue. I need help finishing /fixing my account so I can drive and your support department is making it impossible. 4 days of circles getting nothing done
How can I get a refund ? My card was charged with out my knowledge
I want to talk to the office of the CEO of Uber. The phone numbers for Uber Corporate Offices do not work. I have stopped payment on all my Uber charges because there is NO way for me to write to Uber on your website. I want to talk to an officer at Uber Corporate Headquarters by phone not online or I will NOT pay you. You can take to court if you want. You have NO customer support for riders to make complaints to Uber other than useless drop down lists. I can’t even find a working number for Corporate Headquarters. You make it impossible to get any easy customer support on your website. I expect someone to call me or I will not pay you. 917-509-xxxx
I hve been taking Uber continually everyday since January.my question is Why does Uber keep going in my Wallet after a trip on whenever.I buy Uber passes and put money in my Wallet very very often, I use UBER for work I am a HHA and rely on Uber, BUT to hve Uber continue to take money out my wallet and then dont answer or answer with tell me your trip info, you guys hve that info. I am being charged every single time After my trips are over.
I have earned Uber Diamond, which includes phone support, but am not able to find a number.
My issue is I have recently been charged wait time on all my rides, without being given a 3 minute grace period, and I want all those charges refunded.
I have 75 dollar gift card and now It disappeared from my account. It won’t let me order a ride using the gift card
Got charged 2 times on my card
I have 75 dollar gift card and now It disappeared from my account
I want to update my credit card numbet
HELLO I have charged incorrectly for many payment I need to speak to someone.
I left my backpack in the Uber driver car.
Because Uber doesn’t have any sort of customer service, i had no way of contacting the driver to get my backpack. I was traveling and this was an important bag with a lot of medications and a Laptop. Quite disappointing that Uber doesn’t provide any support for these cases. I contacted the driver twice but didn’t get an answer.
On June 7th 2021 I requested a Uber driver to pick me up at my place of employment the address was 6207 Blair Road this call was made at 5:20 p.m. I waited outside for the driver to pick me up I received the call from the driver indicating that he was outside I said where because I don’t see you I gave him the address and he said that he was on Chillum Road and that this is the address that he received from Uber I asked him was he going to pick me up from my location he told me no and hung up I waited for a while and then I proceeded to walk home about 7 minutes later I received a message by this time I have left work and was walking home 7 minutes away from my employment when I received the message stating that there was a driver outside never did I receive a call nor a message from Uber indicating that they were going to send another driver so this is why I left then to receive a message from Uber stating that they were going to charge me a $6.10 cancellation fee which I did not cancel this is unfair asking you to put my $6.10 back into my account.
My driver left me at the 1st stop and my phone is in the car..i have no way to contact anyone.. i’m fuming at this nonsense to go thru to get a live person to talk to.. this is UNACCEPTABLE
Dear Sir or ma’am I have been Uber driver for the past four months about three weeks ago my app started sending me all kinds of jobs I would punch him and it said not accept it and it kept sending me jobs about 25 to 30 jobs over a period of three trips then I got to saying saying I was going to have a 750 surge on next trip but never got any jobs after that the till I’ve gotten in the last three weeks is I’m able to go on and do a request and do that job I have contacted your company at least five times and I’ve been told over and over again that it’s been given to the engineers and they will get back to me when they can resolve the problem I have talked to two supervisors just got off the phone with one who basically at the end hung up on I have lost hundreds and thousands of dollars because of this problem and now my account has been flagged for fraud which is what they made the biggest deal about even though it’s not my fault I am a 20 year veteran of the United States Navy retired and I am a Christian man and I have been a hard-working person for your company and everybody’s all they’re doing is kicking the can down the road I would like that this issue be reviewed by your executive committee and that you let me know what action is being taken . Thank you very much birth date 0423xxxx
I was charged 51.28 for a ride I didn’t order and which to 9 different operators which still has not solved the problem and on hold again
I was charged from my debit card 12 times uber rides at the moment I don’t even have uber app! I really need to speak to someone nd find out addresses to see where this ppl where taken to , nd see who used my card
More than 4 months Uber keep going taking money from my account,and I don’t know why.
Hi I am the mother of one of your delivery drivers and I know you have alot of them but we are in Texas and she goes by the name of Lani and a couple months ago your Uber workers banned my daughter from doin deliveries when she tried to tell them that it was my fault and now I looked on her phone and now since you guys teamed up with postmates she definitely can’t do deliveries ……I am apologizing on her behalf because none of it was her fault she doesn’t have her own car yet and I told her no she can not jus get up when she feels like to use my car for a delivery …..so I have a question how can I help my daughter get back on good terms with you guys from my mistake and since she has a postmates account she can’t do deliveries with them anymore because of you guys aka UBER
I Am unable to access Uber. My email is attached to my old number.
Hi my name Mohammad uber unfair deactivate my account… with caraonavirs I lost everything because thy dont listen to me do I need court oh some one help me.. please some one reply me I love driver uber..6 plus years I was best in my jop thy dont look close and deactivate me.. now court open im thinking go court
I ‘ve waiting for Pick-up 1pm.
I was working until 7/7/20
Was involved with car ace dent.
I want to return to work…I need to hltalke to someOne?
I want to apply for reinstatement as a driver with Uber, please. 913.302.xxxx
I haven’t got paid I haven’t been able to cash out my earnings I want my money I keep being put on hold and hung up on I want my moneu, in your app won’t let me have my money and your company has not paid me at all
As someone who doesn’t use Uber frequently, I experienced an issue that likely impacts multiple customers. My effort to expedite the connection process while rushing through DFW eventually created a future problem. My entry of the town (McKinney, TX) versus the specific address created a problem that the driver could not override. We entered the car and mentioned the SPECIFIC ADDRESS (1125 Jefferson) which meant nothing to the driver resulting in a drop off schedule several miles from the actual address.
The solution is simple but must be initiated by Uber corporate. The order should not accept a destination entry UNLESS A SPECIFIC ACTUAL ADDRESS; #, street, city.
My name is Dave Segerson, 330696xxxx dsegxxxx @gmail.com if you have any questions.
THANK YOU.
Uber driver took wrong route and when I told him he blamed his gps then got angry with me and stopped the car and threatened to beat me up, I was then charged the extra fare for his mistake.
I was a UBER client and I cancelled my app. Your company ‘promoted me to
‘SUV’ s and charged me much more. So
I am no longer your client.
Reap-off. I am retired and I don’t make enough money. And I hate to be screwed
woth my pants on.
I need to report URGENT identity theft and fraud. DRIVING UNDER DUI SUSPENSION
Police report being filed.
I need a response. Been try to reach someone to help!
Lost items in uber
I have been trying to register as a driver Uber app doesn’t send the verification code need it to finish registering please contact me at 727 – 336 -xxxx
On May 2 I arrived at Atlanta airport and was wheeled to ground transportation to catch an Uber. I was having difficulty getting my Uber app to work and after a while this guy (who later was identified as papa mboge) approached me an asked if I was trying to get a uber. I said yes. He said he was an uber driver and could take me to my destination which was normally ranged from $42 -$82.(Atl airport to 12075 Morris Rd, Alpharetta Ga – I couldn’t paste the saved pic of fares to this note). When we got to our destination he said the charge was $180! I said that’s not correct. He said he would call the cops if I didn’t pay. He didn’t want to use the uber app but requested my Visa card and used square to charge it. I am an elderly of 83 and it was getting late so I paid. See photo of what the charges should range from airport to my hotel. I later emailed him asking for a partial refund since he overcharged me. Ive had no response. He needs not to take advantage of the elderly. I took an uber the next day and i told that driver what happened and she said I should report him. I hope you can help me recoup some of what I paid him. I have the charge on my credit card this month “SQ *papa mboge Alpharetta GA”
I diposit the money in my uber walet but he didn’t show
You have broken contract with me by refusing to let me work and have my own schedule and ive also blocked my account over 10 x for no reason. In result i have less my apt and im about to have my car repoed because your so called support and security is continuing to do these action against me for no reason
I recieved a promo for uber eats for $40. Is that entire $40 going to be applied to my order ?
It’s taking me over 3 days to finalize issues with my account. Different Uber Help reps give me different info. Used to drive in the San Francisco area over 4 years ago. Used a Yahoo email. Now in LA, CA, I wanted to use a different email and it created a new account which I didn’t know it would do. HELP get me driving! Paula Boaz – 510 759-xxxx. Original email was d55axxxx @yahoo.com
Uber announced that they are providing free rides up to $25 to get the Covid-19 vaccine to Yankee Stadium. I had both my vaccines at Yankee stadium. I took four cars on February 2nd, and again on March 3rd. Can you credit my account ? I am a senior citizen. Thank you.
Someone is using my Uber account without my authorization I like it’s a good stop please call me at 305-290-xxxx
I have a problem with one of your promotions on one of your drivers I have been trying to get a straight answer for 3 and 1/2 hours now and they keep giving me the run-around you had a promotion where you make a hundred trips or $1,250 if you make less than a hundred trips you get the difference they are trying to tell me that I do not get anything because I did not make the hundred trips I would greatly appreciate someone contact me every time I call and ask for a supervisor I get hung up on
Please Sir in my credit card every month I don’t use the UBER car but your office cut 24.99 $ in my credit card from December 2020 to May 2021=06 months
Total $149.94 cents
This amount cut a head Under pass
That’s not good
I requested to you you returned my $ 149.49 by check
My address is
xxx Saint Paul’s Av
Jersey City NJ 07306 Apt.11-O
I just started using uber and I want uber to take notice that it is illegal and dangerous for a driver of a vehicle to be distracted by using any type of device that could cause a accident and a lot of the time the driver would hold the phone to follow the map and be distracted even one driver was following the map while driving over 80 mi. and hour !!!! can uber have all drivers be made to have e dash holder for the phone ??? Its not only dangerous for the uber driver and your customers but for other people as well !!!!
I have been with Postmates for a year now. Now they are switching to Uber. Uber denied my background check. I don’t think it’s fair that I am out of a job now because y’all bought Postmates. Postmates paid my rent and my bills and put food in my kids stomachs. What am I suppose to do now to support my kids?
Why you every month 24.99 $ cut in my credit card
I don’t use the Uber car
Give me answers me
I have driven almost 3000 rides in the last year for Uber .. I rented a vehicle thru the hertz program for 4 months.. I was in a slight fender bender reported it to uber and hertz along with the pictures.. Retuned the vehicle and re rented it and my account has been blocked for driving the vehicle I rented to drive .. I contacted Uber and hertz several times to try to have the right vehicle listed.
I did not sign up for the membership! I want it cancelled now! I want my money put back into my account today!
I have been unable to go online for the past 6 days now because it says I need a background check but my background check was completed through your third party app on May 11th I have tried to go through your hub desk and keep getting the same automated message that I need to complete the consent which I have done multiple times this weekend
Why you have not opened my account
I received a credit IN my bank account from UBER. I didn’t request a ride and SOMEONE had access to my bank account. Now I have go to the bank, put in a formal complaint against you or one of your employees abusing my account information. You need to find out who in Norco,CA or surrounding towns is using my personal information. This is criminal!
My problem is I keep these untrue reports you all send. I just got one saying I broke or hit my brakes to hard and that didn’t happen. As i put all the time I have dash camera to prove it but, know one never want to see it but, you all will just report it. I have called and reported on 2 or 3 other issues and know one never get back in contact with me. I really like driving for Uber but, you all make it hard to want to continue
My ride of May 26, 2021, appeared most excessive! I rode to Annapolis , Md. around 1:15PM for $24.10. When I returned home to same destination, it was $63.17. This is unacceptable. Please explain the higher costs. Thank You for looking into this matter.
Horrible service today!!! Two attempts to communicate with driver, AFTER original assigned driver cancelled. No progress on time!!!! Horrible!!!
Good day.
I hope all is well with you.
My name is Anthony Mayfield and, as it relates to finding quality employees, I have created a website to help make the search for quality employees much easier and more efficient. While we are in startup, I would like to offer Uber the opportunity to post job listings without cost. If nothing else, it offers you another way to solicit qualified applicants. Check out our site rezonvid.com Any one of our J.O.A.Ts would be an ideal employee.
I await your response.
Sincerely,
Anthony Mayfield
Dear Uber,
You have a mentally ill driver working for you that could pose a threat to riders. This person is a relative of mine. She abandoned her 95 year old wheelchair bound mother and fled to Atlanta to drive for Uber. She is a disabled vet with mental disabilities. Her name is Teresa Greene…She may go by the aliases of Teresa Battle, Teresa Batlle Greene, or Teresa Day Greene.
Her address before fleeing to Atlanta is xx Stubwood Street Sparta, Ga. 31087. She is associated with two different telephone numbers : 404-834-xxxx and 706 998 xxxx.
I would like for you to keep my name and this email confidential. Please check into this because she is unstable and I don’t know what she might do.
Thanks Kindly,
Josette Hall
josettedxxxx @gmail.com
Paying $10 delivery fee to have my food sit in a car for an hour while the driver delivers to 3 other people. Uber is an awful company that treats their employees even worse than their customers. And you wonder why “nobody wants to work” (for you).
I went to get on my bike and start delivering tonight, as rent is due in two days. Well, my account is showing as in active due to a yearly background check that I found out could take up to five business days which means I can’t work for that long!!??
I received no warning whatsoever.
I don’t care if you check my background you can do that all day long I have nothing to hide, but I cannot afford to miss one shift of work because of this.
I have no money right now, none at all so I can’t buy food, I can’t pay my bills, I can’t do anything.
I want to work.
I need to work and you won’t let me work.
I don’t understand why you can’t run the background check while I still work.
I’ve done nothing to instigate this background check but more importantly I called and begged if they could do it next week just so I could have some bit of notice so I could have a little bit of time to try to get caught up before this happens and I was denied.
I need to know what it is you need me to do right now. Tonight, whatever it is you want me to send you I’ll send it but I’ve got to get on the road tonight.
I’ve got to work tonight, I cannot wait another hour.
I am going to end up on the street if this is not resolved immediately as in within the next 30 minutes. I cannot afford for this to be happening you have no idea I’m barely making ends meet as it is so throwing this wrench into everything is going to make my entire world completely crumble and I have no one to help me I have no one I can depend on except myself and I work hard and I work and I don’t deserve this.
I’m trying to do ubereats and Uber Eats only they say my insurance card the name is not the same as on my account when I went into the office they were able to see that I had insurance on my car but my dad is the one who pays my insurance that’s the only reason why my name is not on there my car has full coverage I’m not driving I’m delivering food I was able to do it last year I should be able to do it this year no one will help me with it I need someone to please call me 615403 xxxx thank you
I order macdondlas through uber eats and it tasted like dish soap and I just won’t my money back and the address to the macdondals is 5507 s Miami blvd
your lauzy uber apps cannot use ， i have upload my money to the apps ！but cannot use your company is time to close down
I am with Uber eats and I delivered (4) deliveries and haven’t received payment. There’s no one to communicate with after 8pm that’s so not fair to the delivery drivers. I’m stuck many miles from my home and I am really disgusted with this type of customer service.
I was charged for a ride I already paid for and I was refunded Uber cash when I paid with my debit card. I am furious. I will NEVER DEAL WITH UBER AGAIN. SCAMMERS
I have a driver of yours leaving me nasty prejudiced comments and I don’t believe a driver with this kind of character should be allowed to service its riders. He has been sending me vile text messages and I can provide them to you. He is using the N word and putting down polish people too. His name is Stefan P. Klenze. He should not be allowed to drive for Uber.
was charged for a ride i didnt authorize
To whom it may Concern..
My Name is Denis Theus
I am a Driver for over 6.6 Years Uber took away my Airport Queened from me. I am able to sustain with my Bill 70% of the good fair is at the airport. I understand why. My phone was not working right at the time when 3 calls came in and accepted by me . and did not go for pick.. I had phone issue at the Time. I try to explain to Uber the situation. they just void me…out.. I am asking for a plea if you guys are Human and have family to take care. you would understand. I work thru Covid-19 I put myself in The hazard state for you guys. I Deserve another Chance.. Have a heart for your Drivers
My problem is I’m being charged $9.99 for the month and I have no idea why I need someone to call me and explain why am I being charged $9.99 thank you
I have contacted support several times trying to get copies of my 2019 1099 forms in which they will not help me out. Could you please help me with this thank you, Kurt.
Bring back fare multiplier (to about 1.5) —that would get me back on the road
Hi my name is Aykererm Messay. phone number 615-961-9050. am missing money in my direct deposit i have explained and complained about it ,but no one seems to care to call me back and every time i called back to check they’ll hang up the phone on it’s so disrespectful and unprofessional it’s seems like the only option they force you to get is a lawyer and that’s embarrassing for a company i word so hard for not to care to response to me in a respectful manors till i had reach out to the corporate office and i hope i wont be treated the same way again i like you to get back at me so we solve this simple issue.thank you
This is a legitimate complaint against Uber and there is no way to reach anyone to talk to. I have left two messages with their support email and on their Twitter with no reply. I also filed a fraud claim with Chase and they denied it. The following is the message I sent to Uber and what took place and the same message : I took a 7.77 mile ride on 17 April 2021, 6:40 pm and was quoted $10.16 for the ride. I use Uber on occasion and am aware that you must be ready to go because EVERY TIME I have ordered a ride they are there within minutes. So that is what I expected. This ride didn’t show up for over 40 minutes and then BECAUSE this uber was late, Uber charged me an additional $39.62 WITHOUT and prior disclosure!! I am on disability and am shocked and so disappointed about this. It is SO unfair. If I would have received a prior notification that the long wait would result in the drastic extra charge, I could have canceled and ordered a Lyft (which I will be doing from now on), or canceled my trip altogether. I gave the driver a $10 cash tip AND an additional $5 when I added a review. I want a refund for the amount I was over-charged.
I’m getting charged for a ride I never took
I am requesting an income verification from Uber eats and not able to retrieve my weekly payment statement. How could I get the information I am requesting?
My name is Cory Williams. I was an Uber driver in Savannah Ga and my account was suspended due to my background. Whats holding it up is the fact that I have a deposit account fraud charge on my account. I feel it should not be a reason to keep from driving. Also I am trying to delete my account as we speak but no help at all.
I’ve been trying to cancel UBER Pass before my “free” week expires. Impossible to reach anyone.
My order from Uber eats have been wrong and missing items more often than not. Uber is telling me i can no longer receive compensation for my order being mishandled. Why do i have to pay for food i am not receiving
I had a way too long wait time….20 minutes….at the end of which the driver canceled the ride. So I had to wait anther 20 minutes for another driver. I had problems with the website on top of all that. Bottom line, atrip which should have been 25 minutes ended up taking 90 minutes. I am on a walker and cannot stand in one place for very long without having significant discomfort. This is inconsistent with previous Uber encounters. I know you can do better.
My background has taken almost three month to clear Uber has made me lease car of which I been paying for itUber in my opinion is full of x the worst company your customer support is lousy unprofessional it’s a disgrace
I recently saw a video in which one of your uber drivers in salt lake city is a radical BLM activist. He was part of the group that stormed the capital on January 6th. He pretended to be a Trump supporter, when in reality he hates Trump, as he said in a related video. Is this the type of employees you have working for you? Radical leftists who are part of BLM and antifa? How am I supposed to feel safe using Uber if this is the type of employees you hire? Don’t you do any kind of background check on those that work for you? If this is the type of scum that works for you, I will never use your service again, and not only that, I will make sure that I post the video of this guy all over social media. Thanks for any response.
ESTIME CILAIRE
111 West 7th Ave, Apt 13
Roselle, NJ 07203
Email: [email protected]
Phone (908) 422-xxxx
May 24, 2021
Dara Khosrowshahi
CEO
1455 Market St
Suite 400
San Francisco, CA 94103
http://www.Uber.com
CEO @uber.com
Honorable Dara Khosrowshahi:
I am reaching out to your office to complain about the unfair treatment practices against the drivers that had been taken place over the years. I had heard of it, but never believe it until I became a victim myself. I have often heard that drivers were being dismissed without due process which is the exact issue I am being faced today.
I had been an uber driver since May 2017, have a high rate of customer service, driving about 15,528 rides from May 2017 until my dismissal in August 2020. I had originally left my employment, take a car note to deliver the best possible driving customer service to uber clients, and I was let go with no exact cause, no due process and no way of defending myself against any the possible accusation leading to such separation. That basically happened on the day I refused a customer a ride for failing to wear a mask. I am not too sure what is the allegations leading to my termination or what transpired it, but whatever it was, I belied that I should have afforded the opportunity to a fair process where I could respond to the allegations and a fair decision could have been made.
In light of the circumstances herein stated, I am reaching out to your office to demand a review of my file and my immediate reinstatement unless you find it not in the best interest of the company to keep my employment.
Should you need to further discuss this matter, please feel free to reach out to me.
Sincerely,
ESTIME CILAIRE
Cc: Tomasz Krawczyk
Head of US & Canada Customer Support
1455 Market St
Suite 400
San Francisco, CA 94103
krawxxxx @uber.com
cancel now subscription
For one the ride fairs are way too high. A $10 ride is now 30. Uber is supposed to be reasonable and convenient. The prices are ridiculously high. Uber is almost unreliable and then I’m telling them that I was charged for a ride I didn’t take that appeared on my account and they are refusing to refund me my money. Just a bunch of rip offs
Can’t sign in
Why can’t anyone fix a simple issue I’m having, I have been on hold for 2 hours each day for the past eight days!!!!
Uber app is not working
Cannot seem to contact a live person to resolve.
i want my credit card taken out of your system. i do not use an “app” i use telephone-land line and e-mail for ordering purposes. How do i do that?
Uber will not accept my debit card number
I purchased an Uber Get a ride card and loaded it to the Uber App. Repeatedly I was prompted to input the same info with no results. Needless to say I missed an engagement and am now very frustrated as I’ve spent hrs attempting this action. I have installed and Uninstalled the app I have logged off and on again and NOW, I have to WAIT for a response from corporate not to mention $40 on the card I can’t use at this time!!!
Dhruv hung up on us and some one called cheryl lyn. We are trying to resolve an issue with the order and your people have been incredibly rude and refused to help.
We have been using your company ever since you came into the quad cities in Iowa. This kind of treatment by not one but two employees and my husband is speaking with a third, Mary Grace. This is the reason most of the people in this area use lyft and door dash.
We would like to speak with a living, breathing human. We have a problem that needs your attention. We don’t like to post on social media but this company really needs a change.
I have been driving since 1946 I am 90 years old and driving over 1,000,000 miles and never hit anything or anyone,
You are going about your software wrong for your driverless cars I can be at your service to help you correct your problems with their understanding of how to use a driverless car.
I am an aggressive driver and my respond time has not changed
One of your drivers is using my vehicle without my permission
I have notice we have been charge a monthly fee of $9.99 which started Feb-20-21 for Uber Pass, which I did not sign up for. I was going to drive for Uber but decided not too my daughter needed me to watch grandkids during the day. I did not agree to a monthly fee. I went to your website to cancel but do not remember a password I did cancel opt out of Uber Pass on my phone. I would like this monthly service to be deleted, removed and not charge to me anymore. I do not want to be charged in June 2021. You took my last payment from me on May-19-2021. I am not asking to refund the last 4 payments that is my error for not stopping this charge in Feburary. I did not know I sign up for a monthly service when I was applying for a job which I do not need now. Please cancel this service I do not want to report this company to the Better Business Bureau. Thank you~~
To Corporate Uber
I find your company horrible. My family and I went up to a casino with Uber which took forever to find a ride. When we wanted to come home there were no rides available. So we were stuck there for hours until a friend picked us up. I probably will never use your service again. Terrible customer service. First time letdown.
I have been accused of some thing I did not know about ,exposing myself to some one or urinate I have never seen or met the ride, I saw group of people drinking in front of the address of the house where I was parked and to pick up. I remember stepping out to stretch my legs from my car I heard one of them made a comment look at him holding his pants between legs.please, lm calling on the cooperate body to look into this case properly. I can not even sleep with this in my mind. I have wife and children. reservation requested, I drove 8miles to pick up this person more than ten minutes this person did not show up the next thing I saw was canceled ride,then on my to pick up next ride I noticed cancellation fee of $19 .10 minutes later my app was shut down.I’m ready to fight this because did not happen.my mind can never rest for over 6yrs with Uber and you believed this person did not even know.sincerely prince
Your uber driver would not take me where I needed to go because he had to pick up his wife. It was very unprofessional and unexpected. I will not be charged for a cancellation fee on his part. What kind of people are you hiring??
I need to update my account. And you want to charge me for help?
Uber Do not drop it off of that right location they were supposed to go to Walmart can we please have our money back
I cancelled my service with your company and am still being charged, I would like this service cancelled and my refund.
Someone is charging my credit card for UBER Pass and it is not me. Needs to stop.
I applied to be an UBER driver a couple of years ago but was denied because my background check showed that I had a criminal conviction. However, I want to reapply because I have since been granted a Certificate of Relief from Disability which certifies my rehabilitation and precludes my prior conviction from being adversely used against me. With this new information, I want to reapply to be an UBER driver but ever time I attempt to do so , it says there was an issue with my background check. I would like to reapply.
I have tried over 25 times to use the Uber help section to get into my account to recover my password and nothing has worked every time I try it says it’s going to give me a code but I never receive it in my email I have tried every phone number I can find to talk to someone but nothing has worked
I used your service one time! I use my card on my girl’s phone one time! I must had a dozen charges from y’all. I need an explanation and refund
On Tuesday I was the third person at a stop sign and a left-hand turn lane waiting for my turn at an intersection. Recklessly in the right hand lane which was only supposed to turn right a driver with an Uber plaque on their car who I have the drivers license plate for I would love to give it to you pulls up in the right hand side and instead of turning right gets in front of the three people waiting at the stop side recklessly never stops and turns left in front of the first car waiting at the stop sign not taking his turn being reckless never stopping and using the right hand turn lane to cross over in front of all of us waiting at the left-hand stop sign this reckless Where can I send a license plate to show you this person should not be wearing an Uber sign
My son didn’t get picked up. The driver said he was outside and when my son came out no driver. Then of course his phone number is blocked. He had an important doctor appointment and has now has to reschedule
Please refund my money
Quit emailing me about becoming an Uber driver. Not interested and do not own a car!
I am trying to get a ride payment switched. I have been trying to use your help chat and nobody is getting back to me. This is very annoying.
I left my cellphone in a Uber driver’s vehicle, I called and she stated I was wandering who phone this was. I asked her if she could return my phone with compensation and she said she would on Thursday May 13 around 5:30 pm. She never ever showed up, so I called and called no answer. I called Friday no response that day. I called Saturday and she didn’t ask, but my friend called and she said she’ll return the phone Sunday and she never ever did. I called and she said maybe maybe not because she doesn’t drive in the rain. It was bone dry Sunday afternoon after 4:00 pm, and also when on and stated she doesn’t leave her grandchild alone. Her grandchild doesn’t have anything to do with returning my phone. I use my phone to clock in and out on my job as well as submit my time for the week. I am not able to submit my time for last week nor will I to submit for this week as well as correspondence with my employers because I work two jobs. This has also put me in a Financial bind because I was out of over $1100 with buying a new phone as well as not being able to get to and from work on time. I do feel that I should be compensated for this. You can reach me at 469-562-xxxx, I’m not able to use my email or any other apps that I had on my phone. And lastly she tried or made a purchase on my bank account. All of this is unacceptable to this highest level. Pissed!!!
I requested a ride to lax last ride got great service but the charge was denied by security of my credit card I called to report so the account can be charge but nobody had try to contact me since this morning my number 626- 536-xxxx
I scheduled a ride for this morning and they never showed up. I have the email confirmation that my ride would be here between 10am and 10:10am. I had to request another ride that made me late to my Dr.s appointment!
Hi there I believe that I’m being treated differently by Uber platform, I’ve been waiting for more then 3 months to have my account activated, after being cleared by Checkr, my DL is VALID and up to date, my registration is VALID, my background is clear, my 2019 car is good condition, all the requirements it’s been fulfilled, and after 3 months of wait and inumerus agents told me that is a 3 to 5 business days to validate, I still not having an answer why I’m being treated differently by this platform, i do believe that I’m being treated differently than any other applicant, if i submitted all the required documentation and cleared , is clear that the reason of this unpleasant experience is not related to any documentation, because again it’s been submitted and cleared.
Hello my name is Ronald Kirby I am a uber driver I emailed before about being treated unfairly on May 18 I was put on trip pause like today may 19 and I want to know why I am being treated unfairly
Somebody from using my credit card
A damn mad customer
My uber driver Account is blocked pls in block the account it is very help full for me
Your company is really horrible! Uber shouldn’t be doing business in the Unite States. Your service, customer services, Uber hiring delinquents, sick, sick people is really really bad on top of your sucky services to the people who use Uber for rides. Very inefficient! Uber is in the United States to suck their country and citizens dry of their money. SHAME, SHAME, SHAME! Today was my first day riding with Uber and I’ll make sure it is my last. Uber is despicable, unreliable, thiefs! No wonder Uber is in the news with bad news to report of its wrong doings and let’s not forget how unreliable your company is. Awful! 🤢
My problem is I cannot add money to my wallet after I had removed several of the credit cards I had listed. I tried to all them again after I was informed via computer that I could not add money until I had a money source which I have. 2 hours and nothing yet.
I left my keys in an Uber driver’s car and would like to have them back. How can I get a hold of the driver to get my keys back?
I JOINED UBER BECAUSE I HAVE SOME MEDICAL/ HEALTH ISSUES AND NEED RIDES TO DR.S, HOSPITALS, ETC. i SIGNED UO FOR A RIDE WITHJ A UBER DRIVERA COUPLE OF DAYS AGO. RIDE WAS CONFIRMED.i NEEDED A RIDE TO A HOSPITAL FOR OUTPATIENT CARE. iWAITED 20 MINITS FOR THE DRIVER PAST THE DESIGNATED PICK UP TIMEDESIGNATED PICK UP TIME,NO DRIVER CAME FOR ME. tHEN WHEN I CANCELED THE RIDE I RECEIVED A NOTICE SAYING THEY WERE STILL LOOKING FOR A DRIVER. ????? i AM VERY DISAPPOINTED WITH YOU R SERVICE AND IT IS HIGHLY UNLIKELY THAT i WILL USE UBER AGAIN OR REFER UBER TO ANYBODY i KNOW . AND OF COURSE NO CUSTOMER SERVICE CONTACT PHONE NUMBER.YOU PEOPLE NEED TO GET WITH IT.
You are charging me for services that I didn’t request. This needs to be taken care of immediately!
No uber support tech able to solve my uber app problem.
Dear all,
Everyone has some form of a complaint or question that need attention. My case isn’t any different than Jhony who fail to follow the rules. In my case I was set up by a rider who was looking for new driver for his app in Boston MA. On a beautiful summer day two years ago I received a request from that person when he explain to me that he wanted me to drive for his app, and show no interest by telling him that I was fine with the app ( uber) that I was using and I saw no need to download his app. He was using four different cellphone to request rides. To end it all that guy gave me a bad report and my app was canceled that same day.
My name is Miguel Concepcion I have been driving for Uber for 6 years the last time I signed on was Nov 28th I believe because I contracted Covid19. I felt safe enough 3 weeks ago to start driving again. For some reason I wasn’t able to sign on. I’ve corresponded with at least 20 members of the Uber tech support and not one of them can solve this problem including a supervisor. All of my paperwork is in order I’ve submitted them several times. I’m driving out of Delaware I drive a 2018 GMC Terrain. Please send this to your most knowledgeable member to try to figure this problem out. My # is 347-922-xxxx. I drive for Uber Full time I’ve missed out on thousands of dollars because no one can figured out this problem.
I was overcharged then taken a longer toll route then dbl tip charge then given a credit to use Uber!! This overcharging, no number to contact you is predatory!! Paid you $175 for routine $50 fee that’s more than the plane ticket! Your avoidance is awful. I’ve had it with this.. contact me at 281-743-0809. I am stressed at 74 by your financial tactics that are unethical and must be addressed. This is urgent.. Uber deliberately overcharged me and took the longest most costly route.
I’m not sure if you will be able to help me. But, I have 2 daughters who need to obtain their mileage and expenditures for Postmates for the 2020 income tax. They are both college students and can’t afford to pay the amount they are being told they owe. Please help me find a way to get their mileage and expenditures. I have been told by our tax preparer that she has seen a document for Postmates/Uber from other patrons.
Your driver by the name Josphat Ngigi Kibandi stole from me and when calling he claimed that was the amount payable. You should avoid such unnecessary behaviors from your drivers. It”s uncalled for.
Take a trip to Mercy hospital from my address xxxx NW zflagler Terr. Miami. I was overcharged for $28.00 insteaad of $14.00. Please give me a refund for $14.00 Yhank you.
I need someone to call me ASAP I have missed 2 days of work because I cannot Access-A-Ride I have plenty of money on my Uber account but it will not allow me to use it
Uber took two payments for me and for the life of me every time they make a mistake they want to put my money back on Uber wallet who’s to say that I want my money on Uber especially from their mistake I would like my money back on my cash card ending with 9140 payment from my cash card and another payment for my Google Wallet I do not want my cash giving back in Uber wallet I need it back on my card
My son called Uber last night and was told there were no drivers
available but my card was charged
$37.67 x 6 times 227 fir a ride that my son didn’t even get. How in the heck can this happen. I live in fixed income and this has caused me stress. No one verified picking him up so he had to walk miles. This is upsetting and I need this money back.Searching for phone number customer service ti talk to.
On Friday May 14 I went to cash out my earnings
to the tune of 3.477.11 and the uber app itself would not allow me to do so.
Instead, it prompted me to update my banking information before I could cash out. I did just that.
So, thinking this was simply a formality, I return to the cash out section of the uber app to cash out on my debit card as I’ve done the past 4 or more years.
But to my surprise, I was shocked to see that the money was missing from the app.
The uber app had already deposited my earnings $3477.11 into the bank account i had just updated.
I still don’t understand why because this was not the usual day uber deposits the driver’s earnings.
Uber usually makes deposits on Monday’s.
So I checked the cash app which is the online banking that I used for the uber update, and noticed that no money was deposited.
I returned to the uber app to check if the correct banking information had been correctly inputted. I noticed that the routing number had not been updated.
I immediately called the uber support number to beg if needed, to cancel or stop the transaction while it was still pending. Unfortunately, I had to beg. And to add injury to insult, i have not received payment.
At this time, on the uber app it shows that the cash out for my earnings was completed.
But I don’t have the money in my account.
I’ve called uber support multiple times to asked the same basic questions regarding my earnings,
such as, why did the uber app automatically make a deposite with my earnings, on a Friday and without alowing me to cash out on my own debit card?
What bank did the money get deposited too? Because the routing number was incorrect, why should I expect to receive my earnings in the newly updated bank account? Wouldn’t the money get routed to the old bank account somewhere across the world?
If there was a discrepancy with cashing out more than $2000 in a week’s time, why wasn’t I notified before hand as I got closer to that amount, I get notified for just about everything else? Insurance is expiring etc.
Why, in the age of technology can it be so difficult to cancel a transaction / stop payment if neccessary if an issue comes up that warrants a large corporation like uber to do so?
Why am I being told by the uber support team to
hunt down my earnings for myself?
Why was I hung up on twice by the support team?
Why did the uber support team, and for the most part, somewhat accuse me with their tone that I did something wrong or that it was of my own doing that I now do not have my money?
What did I do wrong?
Where is the protocol, protocol that in my opinion, should always benefit the uber driver after the money was earned.
The rules and policies over time have changed, but as of now, and as an uber driver, I should have instant access to my earnings when I need it. And I needed it on Friday, May 14 , 2021
And I still need it…
Thanks…
818 855xxxx
I was on a very late flight into Denver on 5/14/21 and got an Uber home from the airport. On the ride I realized my keys to my apartment were still in Kansas City. I called my apartment office and they said they’d charge me $100 to let me in my apartment. I was visibly upset and Solomon, my driver, offered to pay it for me. I declined but I have never experienced such kindness and generosity from a stranger. It was obvious he cared about my plight and was so kind. I thought you should know the quality person you have working for you. I will never forget his kindness in my time of need. His vehicle was a Toyota Prius license number BABJ75. Uber should be honored, proud and grateful to have Solomon in your employ. Amazing!!
Since September of 2020 when I moved to Brighton Massachusetts’s. Uber has been charging me for tolls on the Massachusetts turn pike, that have not existed in many years. Unfortunately I didn’t notice this for sometime. I have been charged, 70 cent’s and $1.25 cents for my rides back and forth from my home. As the Massachusetts turn pike is the way to my house to Boston and back. Im also contacting the, Better business bureau. I feel I’m not the only one who uses uber and the Massachusetts turn pike
Want to why I can’t do xl rides?
Employees working in Uber company hack the account of driver partner in india. No one is ready to help. Cont.
+91 991360xxxx
I have a stupid question. If I where to say I had a business idea that we could incorporate within the Uber ecosystem that profit the company. How do I propose the opportunity?
I’m going to Maui June 5th to the 12th I need to know who do I talk to to see if I can get a lift to my resort because everybody seemed booked out there to get me a ride
I have not been confirmed for a ride and have set my information.
I am not having any success trying to explain what happened to me today. Currently I am ready to stop using Uber and post a negative comment.
Will someone contact me to resolve this?
I Have many complaints right now I went online to get my Uber aunt seven times I tried calling the Uber driivoler wrote a text and nobody came up so I canceled so now on my Bank account is Saying seven times I was charge they had the wrong address for pick up I tried texting I tried calling I know I have had enough this is not the first time is happened my bank account is 7741 and you need to take charge us off
Involved in a UBER hit a run and my adjuster Elle is not answering the phone can someone contact about this matter ASAP
Please return the app the way is was. I worked the entire pandemic. Giving essential workers rides and all other riders that needed rides. I scraping along. Making enough to cover the basics. Waiting until things opened up to make enough to get out of the hole. Then the app changed and now I can’t pay my rent or car payment. I hadn’t paid my gas and electric for 7 months. Why are you doing this to hard working drivers that have been loyal to Uber???. I’m so sad and depressed. I’m losing everything. Please have some decency. Let us make money. I can’t drive 10 miles for a 3$ ride.
Nobody to speak to regarding a $100 gift card not being able to be used. Very frustrating.
Why is 39 dollars for one ride 15mins to work i used u guys to get to work yall cause me a day at work because of this high price I want a Answer.
I am Vardan Garibyan, my information was stollen 2 years ago and someone has driven for UBER by using my account (using my SSN and Driver License number).
Then UBER found and locked my account. I have tried to reinstate y account since 2019 but because of UBER staff’s discrimination policy, I couldn’t solve the problem/issue and I couldn’t activate my account, thus, couldn’t work for UBER and make a living for my family.
I live in the Pittsburgh area my license, registration, insurance and address are all the same in the Pittsburgh area. But uber listed me as in Tampa Florida the wouldn’t allow me to work doing anything but uber eats in pa until I addresses the situation and confirmed I live in pa now I have to wait to get a second background check done and can’t work for 5 days because they messed up and registered me as a Florida resident why is this discrimination allowed to happen?
What happened to the complaint that l submitted last night?
I’ve been eagerly and diligently been trying to rectify my background denial for employment. My background is and was in my past and I am mentally physically and spiritually not that person anymore. Please reconsider my application. I am a great team leader. Please and thank you.
I have been trying to get an uber cab for 3 hours
Waiting for gift card issue to be resolved.
Sent several emails.
Would you consider joining with UPS stores to leave lost items in car as a return station? Since UPS is a return station for cable company’s equipment already.
I am a customer and a shareholder. This morning, your driver went to the wrong pickup location and charged wait time to cover up. I then got an email with the lie that l did not wear a mask. I filed a complaint with the NYC TLC.
Am I still a member of Uber
According to your records, Uber has canceled on me 5 times to date in 2021, and a total of 15 times since fall.
As a customer who uses your services very frequently, I am extremely unhappy about this issue.
1. Not only do your records indicate just a fraction of the cancellations that have actually occurred, 2. But also it doesn’t make sense why do you would allow this to happen so often ? I rely on Uber very heavily here in Chicago, and would rather not switch to your competitor.
Is here something on my profile, that I am unaware of? If there is, please explain.
Please reply ASAP.
Background wrongly arrested/ released and has a lawyer working on removing charges due to Covid court date is pushed. My only source of income is Uber can I please get help I had my lawyer write a letter proving my case will be dropped and dismissed I need to get back to work any help will be greatly appreciated
My name is Luis Aguilar. I am an Ubereats deliery driver.Sorry if I am reaching out to the wrong person but I am having problems with promotions not being paid out. Not quests but the promotions I get by text message. Ive emailed several times over two weeks and all I get are generic responses. Is there anyone I can actually talk to for help?
Thank you for your time. Sorry if I reached out to the wrong person. 😅
How do I cancel a pickup request
I had an old account that the charges were disputed by a fellow passenger I have trie at least 12-14 times to settle this thru Uber gelp it’s like a merry go round just keep getting emails to screen shot new phone number. I can’t sign into account says it’s not found and I have a new phone number I would really like to straighten this out I owe 147.00 I believe because the person I was with told her bank it wasn’t her I apologize but can we settle this? My old account is izconwayxxxx @gmail.com my old phone number 413 727xxxx and Barbcxxxx @gmail.com 774503xxxxx my new number is 413204xxxx please contact thru that number or bconwayxxxx @gmail.com thanks very much I’ve been trying to settle this for months
I got charged twice for the same ride 19.80
I have been overcharged 30% of the charge i agreed to, I expect a refund. Charges were for issues that were the drivers fault.
Can I get in touch with a driver name khizer? His number is C632xxxxx. I need a ride from xxxx 10th Ave NY at 12 noon to Milltown NJ 08850 tomorrow, 05/11/21?
I need to speak to a live person… I have been ignored by your company regarding an issue that CANNOT be resolved on your app nor any phone number that is listed for Uber support. I need a proper contact number with a person who is able to assist me correctly.
I have tried every Avenue and cannot get anywhere. I was just put on a bogus hold, Harry, the agent left me waiting on hold and I presume the intent was to not handle the problem.
This is u professional and unacceptable. I excepted better from u we.
I was charged for ride that canceled.
I have a charge posting I need to decline. Posting for $24.99 from California and I live in Tennessee.
1. Yesterday, I returned to Uber after over a year of use when I flew to Atlanta for a wedding.
2. When I deplaned, I used my Uber app to schedule a car into Atlanta.
3. I got one for approximately $30 and was advised that the system was looking for a driver to pick me up at the Atlanta Airport.
4. That took a couple of minutes and then I was disconnected.
5. I immediately used my Uber app to reconnect and this time the price shot up to $51 in just a few minutes – same distance, early Saturday afternoon.
6. I had no choice since I’m unfamiliar with Atlanta and the driver was a gentleman, as always.
7. This morning, when I returned to the airport from downtown Atlanta, the price was approximately $20 – which was $30 less.
8. Believe me, it’s not the money; I can afford it. What bothers me is that after a year of not traveling due to Covid, I returned and the first time I logged onto my Uber app I believe I was taken advantage of.
9. Again, this is not a complaint about your drivers.
1. Yesterday, I returned to Uber after over a year of use when I flew to Atlanta for a wedding.
2. When I deplaned, I used my Uber app to schedule a car into Atlanta.
3. I got one for approximately $30 and was advised that the system was looking for a driver to pick me up at the Atlanta Airport.
4. That took a couple of minutes and then I was disconnected.
5. I immediately used my Uber app to reconnect and this time the price shot up to $51 in just a few minutes – same distance, early Saturday afternoon.
6. I had no choice since I’m unfamiliar with Atlanta and the driver was a gentleman, as always.
7. This morning, when I returned to the airport from downtown Atlanta, the price was approximately $20 – which was $30 less.
8. Believe me, it’s not the money; I can afford it. What bothers me is that after a year of not traveling due to Covid, I returned and the first time I logged onto my Uber app I believe I was taken advantage of.
9. Again, this is not a complaint about your drivers.
In your system, you have me by my cell number of 917-509-xxxx.
Uber I like to have my 2020 tax return
I was charged twice today for a ride I didn’t take.
there is suspicious action with my account in Cairo. After i deposited around $100 in my waliet, they locked the account and terminated the service. I have heard many accounts of this kind of stuff with uber Egypt. i want my money back
Still waiting on my background check what’s the hold
I want to be uberdriver
My background check from checkr cleared in March and it is now going into May. Why can’t customer service clear it. I have sent all the paperwork showing it has cleared and still says pending.
I have called uber at 888-285-9073 three times this morning to check an Uber gift card balance. Twice I spoke with Sean and once with Brian. In all three calls, they tried to offer me a $100 gift card if I gave them a credit card number for the $2.95 fee to activate. I advised I was not interested in that and only wanted to check my gift card balance. Sean became very upset about why I do not trust him and hung up on me! I called back and got Brian, explained exactly what happened with Sean and the purpose of my call, again to check an uber gift card balance, and Brian as well hung up on me. I called a third time and got Sean again, who yelled at me that if I don’t trust the company to give me a free gift card then to not ever call Uber again! ARE YOU SERIOUSLY KIDDING ME? THIS IS WHAT YOU CALL CUSTOMER SERVICE? THIS IS HOW YOU ASSIST PEOPLE WITH QUESTIONS? Please feel free to listen to these three calls that were made today 4/29/21 at 9:20am. THIS IS AN ABSOLUTELY UNPROFESSIONAL, SLIMY WAY TO TREAT CUSTOMERS AND I WILL REPORT THIS TO THE BBB. SHAME ON YOU, UBER!
Hi I been talking to many drivers and we have some concerns. This is for Uber Eats. We find the rating system to be unfair. So we get a percentage on how the costumes rate us with either thumbs up or a thumbs down. The problems is thumbs down are given to us when a customer is missing a item we take long. Something as simple as a straw is missing i know this because i been on both ends. As a driver and a customer. A costomer is sometimes furious and right away they give us a thumbs down. Now on the other hand when a customer is happy they get their food eat it and forget to rate or don’t rate at all. So those thumbs down don’t get cycled out. Causing the driver to have to do way more then 100 orders to get them cycled out. Because again this is determined based on the last 100 ratings . One way to improve this maybe is to give us the drivers a thumbs up if the customer does not rate maybe give them a 24 he time frame. Hopefully this gets fixed soon so drivers can stop worrying about if they will be deactivated because of this. I hope so get some feed back soon .
Hi there, I’m uber driver my accout still need attention for background check it’s already takes 1month more so I’m working full time uber that’s why totally unhappy with that situation.
I am a owner of a transportation company. I would like to know When UBER automated car services will become available and what are the requirements to place cars with UBERS Service.
My card was charged today by your company but I didn’t use y’all service
I bought a uber gift card,scratched code too hard, can’t read last 4/5 numbers, what can I do?? Please let me know thank you
You have been charging me 3 times for one ride with with three different prices.
Do you have handicap vehicles ? I’m in a wheelchair and need a low vehicle. The person needs to be abl e to lift a wheelchair and help me.
I would like to know if you offer Uber headquarter tours for students/interns?
very bad customers services i am a driver my account been stopped for a background check which never started since March, I need to speak to a supervisor if you have one please no ROBOT
I need my money back on my card,I paid for 2 trips and the uber driver left us,so I did not get my second trip his name is Alejandro 7wsw975 a dark red Toyota corolla
I have applied to be a Uber driver in jersey however was denied do to back ground check witch to place 30 years ago I’m not that person anymore can any please help me
I apply to be a Uber driver got denied cuz of back ground check witch took place 30 years ago I have been doing the write thing in life now
I request for and Uber to come and get me on Sunday night early Monday morning and Uber came and drove off it was a white vehicle then a second car came which was a black car slow down but kept on driving but u’ll took money out in my acct what ch is $39.00 and $5.00 y was I charge and no one picked me up I would like to am I going to get my refund back to my acct and I gave them my information from my credit card yes that was my first time entering into the Uber acct and I’ve notice it was late but two cars and neither one picked me up they was to pick me up at Ronald Reagan national airport and drop me off at 2514 Pomeroy Rd SE I gave them all that I would like to know what was the problem in them picking me from the airport
You guys blocked and deactivated my uber account that I’ve been using over a year now, because yall came across my old account that I could not get back into due to getting a new phone, and now yall are saying I am fraudulent, when thats not the case. If you check my old account, it has not been used since I created my new account
I was over changed for my Saturday night trip I took. When I booked the ride it not only took more than a half hour to get at picked up the up front change that I agree to pay was $23.95 whoever my card was charge 77.38, therefore I was over charged by 53.43 . I would my money refunded back to my card because I did agree to pay more than 23.95 and the ride was only 20
I started requesting a ride at 10 till 5 p.m. I had to put in my new card information with the same card number but new expiration date and security code. I still have not resolved the issue after 45 minutes trying to get a ride. This is ridiculous and a complete waste of my time.
trying to track down lost cell phone left in cab this morning
trying to track down lost cell phone left in cab this morning
I placed a order 30 minutes before restaurant closed and 30 minutes after the restaurant closed it was stating still preparing I had to feed my daughter before bed so I didn’t have time to wait I called the restaurant and had no response obviously because they were closed I canceled the ordered and entered a chat and was told I would receive a full refund however the next day I still was charged I entered another chat with Marl Louise and she/he was not helpful at all made me out to be a lier and refused to refund me.
My name is Jose Hernandez and I left my phone in the drivers car last night
Hi I’m a single mother and I wonder why y’all charging us $43 just to go up the road 15 minutes I feel like that’s not right and y’all need to fix your system I need to get to work everyday and it’s like the only transportation I got right now
IHi! My name is Susan Annenberg Can you please forward my W-2s to my email: Purplexxxxxxx @gmail.com. Thank you, Susan Annenberg need my W-2 from 4/2018-11-2018
Lost wallet
My driver account have been in review for 2 months going on 3. Now i am being told my background has expired. I want to get in contact with the CEO.
where is my 4 o’clock .so i miss an important job interview because no one showed up. but did the count time on my phone. where is my ride and money?
My Uber driver did not complete my trip. And I am still be charged.i was picked up from Nissan in Morrow Ga.
I was charged 67.98 over a week n a half ago. I never received my order I have tried to repeatedly to get anyone to help me. The restaurant admitted the food was left there. The driver witted she was wrong I submitted 3 different complaints still NOTHING. Times are tough and I need my money. This is fraud! How are all numbers unavailable to speak to a live customer service agent??? Seems odd. And very convenient since they are not answering and its going on weeks and they still have my money. Can ANYONE HELP ME? PLEASE. IM A SINGLE MOM TRYING TO MAKE IT IN THIS HARD TIME. GOD BLESS. THANK YOU FOR YOUR TIME .
( MY NEXT MOVE WILL BE SOCIAL MEDIA N NEWS PAPER N TELEVISION .
Respectfully:
Korie Butler
Hello defeat sir
I worked with Uber 2 years ago but right right now I’m try to start again
It’s not working
I need into my account. I’ve been dealing with wheel bearings both rear, & driver side, ignition coils, battery, tie rod ends, & my mom was in emergency room for 3 days so I’ll be moving to Heath in next 2 months, so my normal phone 614-735-xxxx has been off, but my old number & email won’t get me into my driver account!
Thank you for a job I Love so much & has changed my life in so many! I’m rhino lining the inside of my car so I can only do delivery for a while! Thank You!
You have charged me $29.99 a month for the last 2 months for services i do not use. I would like a refund
I am not an Uber customer. I have requested on several occasions that ur drivers not pick up fairs in front of my property. This morning a passenger was outside my house on a dead end street waiting for ur driver. Here is the MA registration 2TTS 39. These people come from 8 Coolidge Circle, Lynn, MA. I live at 73 Coolidge Road, Lynn, MA. I do not want these people using my address for their pickups!!! Next time I will report your drivers to the police. This is a dead end street and my address should not be used for any pickups or drop offs. I have it all on video as well!
I need to speak to some one asap
My account got deactivated without any warnings. A took a selfie and it did not regocnise me and got permanently deactivated.
I have never used Uber . They some how take $9.99 out of my account. My bank gave me a new card number so they would stop taking this out. Some how they have gotten my new account number. I need this to stop or I’m being scam.
I need to get my uber yearly summary for tax purposes
I JUST SPENT OVER $30 AND MY FOOD WAS COLD, MY ICE CREAM MELTED AND THE IDIOT RODE A BIKE AND THE RESTAURANT IS IN ANOTHER TOWN.
I DON’T SEE ANY REASON WHY I SHOULD EVER USE YOUR SERVICE AGAIN!!
I am locked out of my Courier app
I need to pay driver from today
My name is Clement Cohen. I am an Uber driver for the past six years with over 22,000 right. I purchased a new Cara Hyundai palasid 2021 I would like to find out why I cannot receive service on it for Premier. Looking forward to hear from you guys as soon as you can thank you.
Yes, the app has crashed! And, I’m unable to do anything. As, it’s frozen. I also need to delete a vehicle & can’t do that because, it won’t move! So, please contact me, or, fix the issue. Because, I need to work & can’t log on to the app. to do so.
I placed an order for Popeyes in Birmingham, Alabama located on Paradise. They canceled my order on told I WASN’T CHARGED. So I placed another order which Over Charged my Account because they Charged twice. So now my Account is overdrawn. And they canceled my order twice. I want my money put back ASAP WITH NO EXCUSES. So 12-24 hours is not ACCEPTABLE, Your Company didn’t wait 12-24 hours to take the Money out of my bank and MY HOUSEHOLD IS NOT GOING TO DO WITHOUT FOR THE NEXT 12-24Hours.
I want to cancel the uber program I don’t need it anymore
Excessive charge
My Dr. office ordered a Uber fie my surgery today and she was the rudest person on Gods green earth. The representative put the wrong drop off location. While on the telephone with my Dr.”s office she begin to yell at me and tried to put my husband and I out on side of the road. My Dr.”s office do have the recording. My husband and my Dr.”s office had to tell my to keep calm because I have to have surgery today. While Driving is back home, she begin driving very aggressively almost causing us to have an accident two times. We were in fear of our lives. I a already hurt due to and accident and have bad fears of being in a car. I was getting better until Tinzley. She rekindled all the fears, thoughts, visions, etc. that I had.
Hey name is Timzley. She drives a White Jeep Compass. License plate CMY4368.
I am definitely going to speak with the CEO of my Dr”s office so we will no longer use Uber.
I have been an Uber Driver for the last 3 years !
Over 10k rides !
4.99 rating
I am a celebrity driver whose various social media platforms have exploded as 80% of the people who get into my car recognize me from NY Radio Stations as
DJ Yahney !
I have a legitimate concern with Uber recognizing compensation for a ride which is also the concern of thousands of other NY Area drivers.
I am hoping the following will be seen and filing this concern will he seen!
As a non TLC driver residing in Long Island, if I pick up a passenger that requires me to drive over a toll bridge to the passenger destination and then return over that same bridge so I can resume getting fares, it is unfair that now I, along with countless other non TLC drivers need to pay out of our pockets an over $6 toll to resume driving in our allowed designated pick up zones !
For example …If a passenger is getting an Uber ride from Long Island to the Bronx.. the passenger should incur the cost of the time of return and the return toll fee of the driver, in order for the driver to continue his or her livelihood of picking up passengers.
This has been a sticking point for countless drivers with many saying they decline these kind of rides for all the reasons above.
With TLC drivers making almost double compared to non TLC drivers, passengers will have no problem recognizing this when ordering an Uber and understanding they will incur these charges !
I believe that by doing this small gesture it will change the attitude and climate for Uber drivers and drop the cancellation and acceptance rate among non TLC drivers !
I am hoping this message will be responded to as one driver representative would be an asset to the driver community, with drivers knowing they have a representative that can State their concerns and in the same time have a face that represents the driver community.
Thanks for taking the time !
DJ Jeff Yahney
I have a debit card saved on my account that I no longer have and when I scan my card it won’t through because of my card that I have on file. There is nothing wrong with my card either.
Thank you,
Cara Ware
Waited 2 hers. No Show ,not the first time. Unacceptable
My name Donald my address change the new address is 10912 los_alamos dr aubrey 76227
There are 7 charges on my card and I only got 1ride on Uber. The other 7 I never got picked up
unable to use my card to book a trip in LOS Angeles according to uber LOS ANGELES because the expiration date is wrong… HOWEVER, this is and was a fails statement by my financial instruction… What is going on???
Charged 3 months for uber pass which I did not want. I finally learned how to cancel it but would like a refund of $29.97 for the 3 months I was charged. i only ordered once and then i got billed 3 times. Joan Rance 702.672.xxxx joanranxxxx @gmail.com
Need to speak to someone I lost my phone in driver truck.I track it and it’s still in the truck
An Uber Driver is abusing his Uber privileges to bait women into dating him.
Hi my is Michael sandacata sign up for uber eats I thing is ok just waiting for my background ckeck
I went to Nashville yesterday to pick up a Avis rental. Avis was not able to fill the reservation and had to take an Uber all the way back to Kentucky. this reservation was made through the driver app. I did contact Uber support they said they couldn’t give me a voucher towards my drive back. this not only caused me to spend money I was not expecting to spend it also kept me from making the money I was expecting to spend picking the vehicle up.
I sent the below email and your other form help resources. I have been trying to get this resolved and no one has contacted me. Please review and have someone call me to resolve my issue before I get more fraud charges. I can not load the app to use the help selection on the app.
From: JACQUELINE SALDIVAR
To: “[email protected]”
Date: 04/10/2021 1:20 PM
Subject: Possible Urber Account being hacked – Please Help ASAP
I am having serious issues with my Uber account. On April 3 I was having issues with my account so I un-installed my Uber App and tried installing it again. When it got to part where you send a code, every time I try putting the code I get a message saying “The SMS passcode you’ve entered is incorrect” even though it is the right code. I can’t get pass this to set-up a new account. Problem 1
2nd Problem, even though I have not been able to set-up my account via the app since April 3rd, I see charges on my bank account. I have 3 pending charges, one is for $26.57 and says Trip San Francisco CA. The other 2 Pending charges are for $8.00 each that say Pending Urber.com San Francisco. I also have a charge on 4/09 for $73.34 and says Uber Trip Help.UBER. Com CA. On 4/08 I have a charge for $15.90 that also says Uber Trip Help.Uber.com CA. That’s a total of $131.82 that needs to be credited back to my account.
I need someone to contact ASAP before I get more charges. I can’t load up the app to contact you via the app since I can’t get pass the code. Please let me what to do again ASAP and credit my credit card.
Thank you for your help. I look forward to your response as soon as possible.
Jackie Saldivar
(503) 729-xxxx
Jackxxxxx @comcast.net
My husband worked for Uber Eats and had a traumatic brain injury. I am now left to handle our personal affairs alone. I have to file taxes and do not have access to the 1099 for his wages at all. His phone service was not kept on at the time because I was dealing with the medical issues since Sept 2020. I am requesting that document and I have all pertinent documents needed if requested.
I am an Uber driver. I have been for quite some time. For the past several months, there has been a Promo twice per day here in Upstate New York. I have participated almost everyday, and completed trips to earn extra money with this Quest. However, As I do almost every day, I participated in the Quest on Sunday, April 11th and completed 5 trips and I also did the same on Wednesday, April 14th where I completed the entire Quest of earn up to an additional $40 for completing up to 8 trips between the hours of 5-9 pm EST, which I completed all 8 trips. I have yet to be paid for these 2 promotions and I am quite angry at this point. I’ve contacted Support so many times, I’ve lost count. I’ve used the app, I’ve phoned them. Last I was told last yesterday evening that my promotion payment of $40 for Wednesday, April 14, 2021 was being processed and here I am still awaiting the compensation I HAVE EARNED. This is totally unacceptable, I cannot get any type of assistance with Support and I should not even have to be going thru this as my promotion should have been posted immediately upon my completing each requirement, as it has done 2 twice daily for months.
I earned the Promotional Earning and I want my earnings posted IMMEDIATELY
Thank you Uber for signing the Joint Statement on Protecting Voting Access!
I am glad to know that Uber’s leaders are standing up for democracy. I believe all people are created equal and ALL have the right to vote. I am frustrated with the way many members of the leadership of the Republican party seem to be working only for their own personal gain and interests, rather than for the interests of the majority of Americans. The fact that one party has the ability to constantly hold the entire legislative process hostage and prevent policies that most citizens support from being enacted is wrong. The fact that they are now focusing on limiting citizens’ right to vote in order to get their own way is incredibly disturbing.
Keep standing strong for EVERYONE’S right to vote!
Sincerely,
Dana Jacobson
Bellevue, WA
PS – it would be great if you’d also take a firm stand for gun control; it’s ridiculous that we continue to deal with so many shootings – especially mass shootings – in this supposedly rich, developed, first-world country.
I was just charged $24.99 and I did not authorize that charge. I need to have the charges reversed. Can you help me?
The Uber Customer Support will not reactivate my Uber account even though I provided photos of my vehicle and provided the Police Report that states it wasn’t my fault.
The worst part is Uber sent me an email message that informed me how to Re- Activate my Uber account.
Per Uber guidance on April 8, 2021, I rented a car from Avis Rental Car company on April 9, 2021 for $245.00.
Since Uber haven’t reactivate my Uber account, I will lost money on the car rental. Uber still have not provided me with any reason for this other the Safety team is reviewing my case. If that is reason, then why did they the message that I could rent a car while my car get repaired.
Antonio Stewart
(301) 955 – xxxx
I only do Uber-Eats.
I keep being charged for something I don’t even use please take me off whatever it is I’m on I have my own car and I drive myself everywhere I’ve only used your services one time that yet I’ve been charged several I’ve been to the bank and they acknowledge the problem so please fix this cuz I do not use your services and will not use your services thank you
Signed up for Uber Eats driver and app won’t accept my license “driver’s privilege card” means I can’t go to Canada without alternate ID and this is standard license around here
I am a new account and specifically signed up to take my family to the airport. I requested my ride 3 days in advance. On the day of the scheduled ride, I received a notice 20 minutes before we were due to be picked up with the car/driver map sending updates. At the time the driver was supposed to be here I received a notice that said the ride was not available. This is so unacceptable and false advertising. I am extremely disappointed with your services and will not recommend nor use this service due to lack of integrity and promise of fulfilling a service with which I was promised.
Hi I work for Dish. Our warehouse here in Sacramento shares a building with an Uber Greenlight Inspection facility.
Every day- MULTIPLE times a day, we have people looking for Uber waltz into our warehouse interrupting our work.
Property Management here does not allow signs etc, otherwise that would have been a route we would have taken.
I have also taken it to Google maps to adjust their drop pin and to add pictures warning your contractors that our Bay doors are not for your vehicle inspections. This however did not solve the issue.
Every day, same problem. 1 or 2 people every few days is already disruptive enough, but then we have people who wander into our facility simply because our doors are open ( we have to leave them open for delivery and other logistical needs), and then as mentioned above, we have to stop what we are doing to assist your contractors. Since half of our job here doing inventory involves counting… I can not tell you how absolutely frustrating it is to constantly have to restart our counts.
We would really appreciate some collaborative effort in resolving this issue, as it really does impact our work here.
If no correspondence results from this, I will forward this issue upwards to our district manager.
I have a issue and since I don’t have a mobile app. and the person on your uber help. com , could not answer or fix the problem I am reaching out for a productive phone numberer a customer service person to call. I look forward to hearing from you.
thank you
I was at Publix at 545 S Belcher Rd in Clearwater Florida on Thursday April 8th. I bought a 100.00 dollar gift card. I spoke to the manager Kim she has the receipt in her system as well as surveillance of the purchase. I have been ignored and treated like a liar. Please open investigation and rectify issue.
Publix- 1 727 797 xxxx
Johnny.r.waxxxx @gmail.com
727 623 xxxx
I was charged an additional charge when I ordered food yesterday.
Support is Useless! Complaining about getting charged Everytime in& out for Toll to my acc, but its Free, NO Charge @GW Casino Gates (A 15min grace)!🤬
Trying to see why my debit card do work with uber I use it every night with uber they want except my.payment I need my uber account to work have to get home at night please check and see whats wrong please 773217xxxx thank you.cant get in touch with anyone to help I have money on card I been uesing it all the time
Uber driver didn’t pick me up on the April 9 12:55 the driver cancelling the ride i paid for to be picked up you guys took my money off my debit card so put it’s back please thank you
Hello
I am a Mortgage Broker and am facilitating a Mortgage to purchase a home of one of your employees. She says everything is Digital. However I need a Company address and phone #. Would you please supply this to me? Thanks Ken Batson Turn Key Realty & Mortgage
My name is aaliyah turner on 4/12021 between the 2 dates 4/3/2021 i oder a cab a uber cab and the driver charged me$ 92.00 then he or she kept taken from my account if $13.00 then $3.00 then a $1.00 then $14.00 then took $80.00 some of dollars from my account and then went to take$ 148.00 made a walmart transaction also from my bank account i would like a refund to my new bank account. Thanks in advance the driver was to pick me up from Oxford north Carolina to henderson north Carolina and did not show but took from my bank account p.s. again contacting your office about this problem my name is aaliyah turner my email address is aaliyahturnxxxxxx @gmail.com
How do I find out if someone opened an account in my name?
I was charged a different price on my last trip this morning . I chose and clicked on for a ride of $27.05. you charged me 37.05 and with added fees charged me a total of 47.05 which is not right and wrong. I did not click on a ride for $37.05. This is not right. I have been trying all different way to address my issue and it’s almost impossible to get in touch with my problem. Please when I click on a ride please charge me for the price I chose and not a much higher price that I did not click on. Please refund me my $10.05 to my debit card only and not uber cash which is what you seem to do. If you took my money through my debit card please refund me through my debit card.
Donna
My name is aaliyah turner i called for a uber cab and naver got picked up and driver took $92.00 from my account this was in the location of Oxford north Carolina Granville co.
I have fraudulent charges from your company coming off my card.
Your app says Eastern daylight time instead of Eastern standard time which should I assume my driver will be using if I’ve asked for a ride
My complaint is that Uber has nothing in place to retrieve ur phone back, if leave ur phone in the Uber car. This is crazy crazy that means you have to report the phone stolen due to Uber will return the phone. I going stop using Uber..
Uber took $600 for a $206 uber ride. Now I’m stuck with no money and I’m in another state that I don’t know anything about with no money.
I never paid $102 for the same trip that I always paid $40-50 for.
I only use uber to and from the airport.
Is it possible to credit my account
I’m a 6yr driver that moved to Alabama from Seattle! I also changed my phone number and email addresses! I need my tax information for 2019, 2020, and I’m unable to retrieve my tax numbers! I need help as the UBER’s platform won’t allow me get this info. Another thing is I’d like to start working in Alabama but I gotta get my taxes done now! Please help me!
Hi how can I buy commercials insurance from Uber
Order on 4/7 @ Arby’s 11:30am at 2pm still haven’t received my food. I had to walk an get my own food. I’m Diabetic my sugar bottomed out on me. Due to not eating. You can contact Arby’s on
Field’s Ertel Mason, Ohio. I want refund. This should have never happened.
Please have someone call me- I had a very disturbing experience last night with a driver – I then refused to get in the car, and he cancelled the ride.
When checking my credit card statement, I noticed that I’ve been charged for Uber pass for 24.99 a month. I have no idea what this is or how I signed up for it. Can you please refund my money? How does this happen?
I have a 50.00$ gift card on my old android phone which was replaced with a new phone . I have never used the gift card.the code4317, 201-380-xxxx .how can l get it on new phone? newnumber 215-678-xxxx same as the old one.
Despite the fact that I am a very good driver / safe, fast.no missing rides / check my record, my account has been suspended I do not agree and please intervene.
You charged my account 9.99 fraudulently. I dont even have the ubereats app. I want a refund. I’ve already contacted BBB consumer fraud.
Checkr unable to preform back ground checks 5+ months no results other companies are able to do back ground checks in less than 48 hours. At what point or what time frame is the time to switch to a back ground check company that can do the task.
Call me since you don’t have a good contact information.
832 586 xxxx
I was hit by a passenger Women got mad because I told her to pit in a stop SOMETHING WAS WRONG WITH HER II made police report and the mall has a video I got deactivated for a pax who made a lie up I have proof pictures video I was a victim please contact me
Hi.
Heide Galva.
Heidxxxx @gmail.com
Trying for a week to have uber update my information because let them know that i lost my device and old phone number and they refused to update my old phone number to new one. I can only use the website to order rides i am not comfortable using it that way and my account has been restricted. Now I delete my mom secondary payment in my account since we ride together. Trying to cancel uber pass and deleted my debit card. Leave only my paypal. Keep contacting them. To authorized me in new device. New phone number. Can you guys fix it over there. I can not anymore. Thanks. Need my account close. Not paying fir this . Requesting closing account heidxxxx @hotmail.com 630-656-xxxx and 773-569-xxxx.
A so called friend of mine stole my phone along with my email credit card number phone number and she’s trying to do rides on my account her name isbsilonja garcia my name is cheryl Henju plz dont let her do fraud help shut down the accountt thank you email is c3235350425 I’m pressing charges plz help thank you so much cheryl
Uber, could you responding to the message, I have not received the deposit since February, I have follow through exactly as advised, received $0, would you look into and address the issue
Hi I was actually trying to find the CEO information but I’ll write a complaint as well. I ordered a McDonald’s Big Box from McDonald’s and 2 fish filet sandwiches with a large caramel frappe on 4/3/21. I’m missing the 2 fish filet sandwiches, which were $5.15 each and would like my money refunded to my account. I tried the Uber help and it pronpted a message as though this has been done many times which is a lie because I just started back using Uber Eats. I was using Door Dash. I can assure you this has not been done many times. It’s NEVER the customer fault if the restaurant which whom you have contracts with doesn’t read the ticket correctly. If the restaurant is doing this very frequently it still doesn’t mean the customer does not deserve to get there money refund. Keeping someone’s money snd not holding up your end of the bargain is definitely not integrity. I have integrity. I definitely wouldn’t lie about items not received and I am a tipper because I know how it can be . I want a refund for the 2 missing fish sandwiches in which I had to reorder because it was not given to me . Thank you.
How much is it to someone to take me to 8501 Rock Creek 76123 I’m in 2512 Irion Ave 76106 to and from come back
hey my name is lemmeco Bradshaw I’m a driver for uber x and uber diamond I got a call from someone name James from uber asking for my email and password he locked me out my account and when I reset the password to get back on the road it won’t let me go online I been calling for the last 4 month to speak to a manager or supervisor everytime I speak with someone they tell me there no supervisor and they can’t help me rudly for some reason
I’m inquiring as to what I need to do to become an authorized Uber inspection station in the state of Maryland. Thank you.
I need help. I have been with ubereats for 7 years , I have been doing ubereats for 4 years fulltime everyday. I have never went under 96% rating. I have only recieved 2 thumbs down from restaurants in 4 years. Approximately 4 weeks ago i checked my rating and i was at 98% The very next day i checked to see if I went back to 99% To my surprise I was givien 14 thumbs down in one day. I only did 11 trips that day. I asked ubereats to please look into it. I waited 2 weeks and no reply. During that day while i was working I was deactivated. I asked them to please check my history, I am a professional and love ubereats. I am always polite and respectful to any merchant I see. I have completed over 11300 trips complained. Almost every store loves me and knows me by name. I alomost know all of the employees by name in every restaurant I pick up from. There has to be a mistake. I have called over 60 times and asked to speak to a supervisor so they can look into this . I never recieve a call or reply. I really need to get back on the road . I enjoy what I do and miss it. Please help me and look into this. Check my history and please see how one restaurant is allowed to give ne 14 thumbs down in one day . Its just so unfair that restaurants are allowed to ruin my opportunity. Thank you for reading. I appreciate any help I can get.
March 4 your one of your driver was late, rude and a hurry. On March 4 your Uber driver short of the destination turn around and look and said he had to go back to Mexico turn and made a U-turn unlock my door and push me out of the car. I’ve been dealing with universal in my insurance company and the bottom line is after 3 1/2 weeks everybody skip it form you. I making you aware because they’re not going to that when you threw me out of the car he left the scene of a felony he also had my iPad or my iPhone 12s in my wallet in the car but I’ve never gotten back and basically the bottom line is I’m telling you that I’m going to file suit in small claims court and I’m going to subpoena Uber United and Brand New Day I making you aware because they’re not going to that when you threw me out of the car he left the scene of a felony he also had my iPad or my iPhone 12s in my wallet in the car but I’ve never gotten back and basically the bottom line is I’m telling you that I’m going to file suit in small claims court and I’m going to subpoena Uber United and Brand New Day and Brand New Day. If no reply for someone tried to run me over that’s in crime show my wallet so my phone and didn’t make you wear of it we’re going to court I’m gonna file SC 100 small claims on Monday and I’m tired of talking to them because obviously you’re not aware of it. I’ll see you in court
I was overcharged for a ride
Way above what the initial posted price wAs. The email uber provides for support is nonfictional
Dear sir,
I went uber trip as a rider on 31.03.2021. My trip fare was mentioned Rs.596/21. I paid by cash Rs.600/=. Next day (01.04.2021) i teied to make another trip. But i got messege as “you are not paid for previou trip. Please pay Rs.596/21.
Theni try to contact uber Srilanka head office, sent emails which were mentioned in website. But everything is pointless. Please solve this problem ASAP.
Some tuk drivers turn off the app when customer get on & travel after shoet distance.
Please pay your attentionon this regard.
I thought my complaint was going to Uber and included phone numbers. Please delete them if this not sent to them. Thank you
I am thoroughly frustrated with Uber; especially, no opportunity to discuss and resolve an issue. In the past I only heard bad things about Uber’s customer service. Now I’m living it. I usually only use Uber when traveling and my wife makes the contact. My car was at the mechanic for repairs and I need transportation to the pickup the car. I ordered a car at a price of $11-$15. As the minutes ticked down, they stopped with 2 minutes left and no driver appear.This happened a second time. The third time I upgraded as X vehicles were available. The price was $15-20. The driver came about 12 minutes later (It actually took close to 30 minutes to get a car). The ride went well. It took ONLY 11 minutes to get to the repair shop which was 6 miles away. There were no traffic issues and only stopped for red lights. The driver asked if I need a receipt and I said no..big mistake. After I got home, I received a message from Uber that my payment did not go through. I looked at a copy of the receipt and the charge was $62.58…Ridiculous! There was a surge fee of $42.58 which was totally inappropriate. I determined the payment didn’t go through because the 3 digit CVI code was wrong. I corrected the code but contacted my bank (Chase) who had already contacted me asking if the charge was a fraud. The Chase representative was very helpful and we determined the appropriate charge was $20. The bank then authorized a $20.00 payment. I then contacted Uber via The App but have no responsee other than I owe them $42.58. The balance showing of $42.58 should be removed to a zero balance. If not, i would appreciate the opportunity to discuss and resolve the situation. I may be old fashion but direct communication usually affords resolution. The bill should not have been over $20 as indicated prior to my authorizing the trip. There were absolutely no delays and the price initially quoted had no reason for change. My cell phone is 818 326 xxxx. Home – 949 429 xxxx
I was overcharged
how do i go about using uber for transportation
Why has uber eats fees changed as a driver? I love working uber eats but afford to drive with lower fees paid to me. Please advise.
I order Uber service and the car never comes and your charging me for a car that never came and wasn’t coming. I want a refund for my trip today that never came so I cancelled. You still charged me so I want that money put back on card or compensation.
Please look into the issue, I have not getting the deposit from Uber since Feb, I have email and call support, the issue is not addressed, PLEASE PLEASE rectify the issue, I need the deposit ASAP, thank you
HI, i have posted the comment of my missing payment, this is disappeared and have not received reply from Uber. I am the Uber eat delivery, I have not received the deposit since February, I called and email to customer support for Help, no one is addressing my issue, they asked me to update and edit through the apps, I did and nothing happen, I need the deposit ASAP. Would Uber rectify the problem, this is not fair to the your partners.
I want to know why did Uber take 17.24 put my account and it was done at 2:30 this morning
$20 off your next $30+ Essentials order can’t because they said don’t deliver to far.
Being charged by uber when I have never used uber
STOP WITH THe ASIAN HATE THAT BOY IS MENTALLY ILL AND EVERYONE JJUST TOLD A MILLION PEOPLE TO NEVER SPEAQK OF MENTAL ILLNESS BECAUSE THEY WILL BE ATTACKED AND BI-POLAR ALONE HAS THE WORST STIGMAS AND THE HIGHERST RATE OF THAN ANY OTHER MENTAL ILLNESS AND THIS HAS GOT TO STOP AND I AM DONE WITHTHE COLOR OF THE MONTH AND GOVERNMENT LIKE MS HARRIS WHO I CHAMPIONED NEEDS TO WAKE THE HELL UP ON THIS ISSUE AND REALIZE THEY ARE HURTING PEOPLE BECAUSE NO ONE CARES.
Reactivate me now
Somehow Uber has my credit card number and has a recurring monthly charge setup. I have never had ANY contact with Uber in anyway, shape or form. Please email me with instructions on how to get my CC # removed from your system and to stop these recurring charges. Credit card company has been notified and has been crediting my account for these charges for the last 3 months and I want these charges to stop without having to get a new credit card.
Someone is fraudulently making charges on my credit/debit card number. They show as Uber trip help.huber.com CA on my bank statement. I need you immediate reply via email then phone please. Three transactions illegal fraudulent – so far. There was an attempt to make a fourth charge yesterday 3/29 for over $380 but it was caught by fraud detection at my bank. Mary A
Uber doesn’t allow me to sign
Up for an account because another user is using my phone number on his Uber account – (1) 2679731lxxxx. Please help me becoming a customer, I’ve been trying to dove this problem for 2 hours yesterday with no results. I am exasperated.
I need to speak to someone about a charge of $9.99 . I have never used your service
on two recent occaisions I ordered an Uber to take me to the airport the next morning. The ride was to be $50.72 On both occaisions I was excessively overcharged on my AMEX. The first time on 2/20/21 I was charged $200.85and the second time on 3/20/21 I was charged $144.19 , again having ordered the car the day before and been given the price. I take this trip many times to the airport and know the proper fare. I would like to be reimbursed for $243.60 on my AMEX.
Hi,my name is Malipo Modeste,I’m an Uber driver since 2018.
My account suddenly stopped working in January while working saying that my background check has expired and asked me to submit that agree to do the background check.
I did that,and since that time I was not able to go online .1 week after, I called the support team ,they checked with chekrr and said that the company has conducted most of the process but still need to complete the criminal record part.they asked me to call after 3 to 7 business days so I did but they said not yet .since then I don’t work,I called again and tell them that I need to work and support my family,I have a very clean record,since they didn’t send any notice before cutting me off,can I still keep working while you’re conducting that background check?they said yes but will escalate the problem to their supervisor and he should report in 3 to 7 business days. Since then I’ve been calling after each 7busness days for 7 times but in vain. Please I just need to go back on the road but that’s why I searched on Google to find any means that i can be assisted and start working,I really hope that you will help me and get me back to the road.
Thank you.
All your Corporate Numbers are incorrect or Fraudulent. My Debit Card number has been fraudulently used since 02/14/2019
Review the notes from E3EAB..I await your prompt reply.
How long are u guys holding drivers money for common mistakes that can happen to anyone. Simple by missing your exit
Hello, I have been requesting Uber for many years ago, and after solving a matter that I didn’t know was pending I have been using Lift for the last 4 years.
I have provided my Debit Cards the same that I use with lift and every time when my card is summited to Uber they always say that my card is wrong and this is been more than a month and the same message is sent to me, and my interest now is to receive a clear detail for the reason why I get that message and how you can fix it, please.
So very sorry, my neighbor brought the food in without my knowledge. All is well
I’m in Melbourne Florida, I placed on order around 7:30; was called and told the order was at my door. No order was found, I walked around to see if maybe she left it at another home, and couldn’t find it. I called and txt Laura, and she has not responded. Her number is 386-888-xxxx. Please refund my money ASAP. The order was placed at saint remo in west Melbourne. So very sorry, my neighbor brought the food in without my knowledge. All is well
I have not received payment from Uber since February, called Uber support several times, the problem is still there. The support team is not addressing the issue, email sent to customer support, they are not responding. Could someone in touch with me to solve the issue, I want the money to be deposited. Looking forward Uber to assist and to rectify the problem, thank you.
I am the Uber eat driver, I have not received the deposit since February, called Uber support several times, they are unable to solve the problem. Can someone can help me. I have follow through as advised to update the details, the system is not accepting my update. Email several times, not responding.
Unauthorized charges on my credit csrd
Why was I charged for an uber pass I never requested? Ever so kindly refund this charge $24.99
I have tried to cancel monthly Uber Eats acct and I keep getting charged $9.99 a month and I don’t use the service. I need it canceled.
This is Roger Watson been a uber driver for a year 4.98 rated driver also do uber eats Feb 27th try to log on said I needed to do another background check it came back March the 3rd its march 26th and I still cannot drive this is absolutely insane totally unprofessional just called your support still getting the same response uber support still reviewing it how long does it take to review it and fix my account a whole 10 mins this whole experience has me question g whether I should even work for a place that treats their drivers like this ABSOLUTELY UNPROFESSIONAL!!!!
How do I contact a Customer Service Rep??????? Don’t give me the number you post on the website, it hangs up on all calls!
aLL cUSTOMER sERVICE PHONE NUMBERS ARE A DEAD-END!! uBER.COM IS NOT A WORKING EMAIL ADDRESS AND IT IS IMPOSSIBLE TO GET ANYONE, HUMAN OR OTHERWISE TO HELP. THE CUSTOMER SERVICE NUMBER ENDS WITH A HANG-UP….UBER DOES NOT WANT TO HELP OR ASSIST RIDERS…JUST CONTINUE TO CHARGE FOR RIDE PASS AND OTHER POOR SERVICES.
I paid 68.59$ for a uber driver and after they took my money out of my. account tbey said no drivers a aila le
Need gift card help
Having a problem with app keeps saying number blocked and I dont understand why
I need someone to call me back I have 2 issues with Uber I need to discuss why don’t you have a customer service contact # I need to speak to someone now
Bought zan UBER gift card on Tues pm at TA Truck stop in cola sc and put ,_30 on card for a ride home that eve; when code was entered message underneath said gift code is invalid; was very carefully and store employee Tiny got same negative results, so couldn’t use card that I still have and out $30 that I can’t afford right now
I have been resubmitting documents for 4 weeks! Yesterday and today I was told all documents were complete and waiting for a background check. This morning I submit my license for the 7 -10th time and is complete. Now the background check is back to pending and wants me to resubmit my inspection. My insurance, registration is complete. I cannot get my background check started because it keeps asking for documents that have already said complete with green checkmark. I just had my car inspected and registered last week. My registration is complete and now my inspection document was complete and now is pending again. The background check green checkmark is gone and pending again. If Uber does not want to hire me, please inform me, so I can apply for Lyft. I have waited an entire month. The Uber site said to send all documents. I have and started a background check today and changed status and now wants my inspection complete for a week now and back to pending. Each day I wake up and another document that has been accepted needs resubmitted. How am I ever going to receive a background check and each day I know the check will take 3-5 business days. Why are they requesting my inspection again when my registration is accepted and complete with green checkmark? This is just to stall the background check. Please, contact me and let me know this company does not want to hire me. Sincerly, Tina Nelson Thank you
I Oder an Uber today as I do every day I get off work the app says 15 mins when it was about 3 mins it went back to 20 mins the pick up time so I called the driver his name is Ishamel he said traffic. When I was still tracking it went to 20 mins again so I called him again but he did not answer soon after he send a text and say he is coming. About 10 mins later he canceled the ride after wait for 30 mins. That’s not professional and I am highly disappointed. He should have said he is not coming I could have taken another Uber or Lyft.
You guys just got in my bank account today and taking money out of it for a ride that I didn’t have
I have Uber rides and Uber eats charges that were not authorized by me. My bank’s investigated and determine and verified fraud. We need to identify the person so charges can be filed. You may contact me at 859-907-xxxx or 859-835-xxxx. Thank you! Dallas Cutting
I need my 1090 tax reform tax return from 2020 I can’t get a hold of any body and nobody’s calling me back
Hello, Up until about 2 weeks I have experienced great service. I would appreciate a response to the following issues so that I know what to expect as a (regular) rider:
1. i am a regular Uber rider, almost every day, as i am a teacher here in Atlanta. I recently relocated from New York City and still learning the area. How can I get a discount rate?
2. The drivers, for the most part, are fantastic. However, I was recently late to work because even though I scheduled the ride THE NIGHT BEFORE I discovered the booking was cancelled; I therefore had to get another driver. Please advise of any actions I can take to avoid further lateness. 3. Recently for the past several weeks, there has been an inconsistent ride, pricing, and overall app navigation of the Uber app, as a rider, and with drivers. Please advise.
On 3/13/21 signed up for a Uber ride in Chicago. I stated this would be my only ride and did not want an account. Paid $23.30 with MasterCard. Was know charged a Uber Pass 800592xxxx Ca in the amount of $24.99. Please advise when the $24.99 will be refunded and that there will be no additional charges. Thank You, Richard Dwyer
I am not a happy customer, I was over charge yesterday for Uber ride yesterday first ride over $36, second $24, third $5, and fourth over charge $14. Price gauging as well as being over charge. This has to stop immediately, and my money need to be refunded ASAP!! Frustrated
My name is Frances KLEINSASSER I have just joined Uber eats and have been enjoying the app until now I was sent a 30 dollar coupon to use the only thing is my # 850 866 7387 I added to my registration is no longer working I dropped my phone and the screen is no longer working and am told I can’t use the coupon now about 30 or more of my friends will stop using Uber eats if not fixed
Was not paid $475.00 for completing 60 rides in the first 30 days. Not, the weekly adjustment for guaranteed wages. Your immediate attention is needed to remedy this situation without further ado or a complaint be made for assistance from various govt agencies to conduct multiple investigations for cybersecurity crimes and about 15 other crimes that is suspected of being committed by Door dash.
My uber driver has two different identities, one from Bolivia, one from Mexico. I have been held like a prisoner here. Do not call the local deputies. Sheriff or Police. They are tied to the operation. I need federal officers. I have proof l cannot escape and fear for my life. He is in the same business as my ex when he picked me up. I just did not know it at the time. I think you are all awful…because these things happen and lives are at stake…
Hi
I’m driving BMW X1 M SPORT 2016
Insurance was due according to Uber (I think was error)because due July 2021.i don’t know why they keep saying my insurance was due.
Anyway I sent all documents (same as last year.same insurance company)they don’t except.i don’t know what to do.i can’t contact them they are hopeless and useless.i m happy driving with Uber.i sent all pages by one by still not excepting.REGO NUMBER IS
AKD 304 .may be you can help me
Thanks have a wonderful day
Hello Uber Support. I am trying to get my Uber Driver account reactivated. I have sent about 15+ emails and they just reply with the same generic response. Same with when I message in the help section on the driver app. I have been driving with Uber since 2017, and have completed over 1,100 deliveries. I’d like my account reactivated. I went to the Uber greenlight hub location & they said they couldn’t do anything either. I drive for DoorDash, GrubHub. Postmates, Instacart, etc. & have great ratings on all those apps. So if you could please reactivate my Uber Driver profile I’d appreciate it. Thank you!
I have been requesting a refund for over 30 hours. I placed an order through UberEats at 2:47pm on 3/19/21. The latest arrival time was 3:55pm. There were no drivers available from the time the order was placed at 2:47 until 4:07 when I cancelled the order. I am being charged for the order because the restaurant prepared the order. Why would UberEats even submit the order knowing there were no drivers available. I called the restaurant and was told my order was complete and had sitting for over an hour. I want a full refund.
Hi my name is shavohndaneke Dillon I ordered there uber eats this since today is my only day off I ordered from a mcdonald’s near me this morning i paid 30 dollars for my food for the uber driver to keep half of my paid food that I paid for Ive been the the app site to ask for full refund of my money back which hasn’t been refund to me uber driver who delivered half my order was named Charles. You can give me a call at 678 629 xxxx
I want to know why my card was charged 9.99. I didn’t request a ride and I didn’t even get a notification of any sort explaining the 9.99 charge
Received a gift card. Went to scratch off codes and whole strip came off. Can’t make out the numbers.
Your UBER APP WILL NOT ALLOW ME TO TOGGLE A CANCELLATION OF MY SUBSCRIPTION. THIS IS TIME SENSITIVE. 651 263 xxxx
I’ve had too many drivers cancel on me when nothing is wrong. Then the replacements are TOO far for me to wait for and it’s become an inconvenience
Look know one has helped me. People in India have no good English. I was Uber driver and have driven 17000 trips and now they say my acct is locked and cannot get a real answer!!!!!
I dont understand why these sudden ridiculous prices are being charged or why you think that it’s ok to put someone’s hard earned money on hold…I never had an issue…please get back to me because I’m livid that a normal $14 dollar ride to work popped up as $57…caught me by surprise and was very late to work because of this …somebody please send me an answer…I’ve waited all day and still no response
Im.trying get appoint at xxx Fells Street to help with an app issue
Phillip pridgen 443 286 xxxx
2 cedar tree ct Cockeysville md 21030
My order A67CA totaled 75.66 Uber eats gave me a credit if 13.66 that was never applied even my receipt says no Uber cash or credit was applied and my bank account statement remains the same. They are ignoring me. Where’s the 13.66 credit gone?
Was charged for 43.20 on uber eats on March 16 2021 . The credit card used was in fact deleted weeks ago. I wNt a full refund or it will be reported and disputed.
I registered as a new driver last month. Apparently there has been an ongoing technical issue with getting new accounts in the Tampa Bay, Florida area activated and working properly. I’ve spoken to at least 10 different representatives, three times the representatives have said that the problem was being escalated to a supervisor and that I would be contacted by a supervisor by email, phone, or text to help get my issue resolved, and all three times I never received any future contact from Uber staff. Hardly any of the representatives I’ve spoken to speak English as a first language, which makes communicating with any of the extremely difficult. This is truly affecting my ability to earn. I have tried all the common troubleshooting methods that Representatives have sent me, and none of them work. I’m getting ready to contact a lawyer to assist me in resolving the issue because I feel there’s no other recourse. Uber is a tech company and hasn’t fixed this technical issue and it’s been almost, if not over an entire month.
I was in Florida, USA and had an uber driver who spoke absolutely no english. He had a phone mounted on the dashboard that translated everything i said into English. .
where is the nearest person i can see about fixing my app so i can get rides
i need help and i can’t get any im a driver in las vegas nv in america and can’t get by the mask stuff to get rides wth is wrong?????????? noone will help
No cars available? in Las Vegas? Waiting on a ride unemployment is where all your drivers are? U n Lyft took work from the taxis company capable of working your paying them for unemployment? Get it together!
We have been trying to obtain the 1099k and 1099 NEC for our taxes and have not been successful in obtaining it. We need a hard copy and not a QR code that we were told
Hi good morning my name is Judy last night I called a Uber to pick my husband and I at Popeyes on Lefferts and 119 St upon the Uber arrival of the Uber T679437C Grey Toyota Camry the driver said to me and my husband that he is only allowed to pick up one passenger so I’m writing this complain to make sure that my credit card was not used and to report him.
I was charged 24.99 on 3-12-2021 and I did not authorize this charge. Please remove it immediately.
My ride didn’t show
I’m a driver and I can’t get anyone to call me. I’ve been deactivated unjustly. I did what was asked of me and they came up with another reason for the deactivation. I also get conflicting emails or repetitive emails. All I want is to talk to a human in the security dept (that’s responsible for doing this). I’ve been asking for weeks and no call has come. Until today, 2/11/2012, I was told my documents were fraud or altered. Today it was multiple safety violations, which I don’t have. I have a copy of everything Uber has ever sent to me
No problem or complaint. Instead, I am wondering if Uber donates anything such as used laptops or tablets to charities such as an orphanage my husband & I work with just south of the border in Mexico? We are in need of thrm for the children’s online schooling. We recently raised enough $ to build a wifi tower but now need the electronics. It is a 5013C Organization so everything is a tax write off. Please let me know if Uber ever gets involved with this sort of thing. Our son is currently a coder for Uber which is why I thought of you. Thank you for your time.
I need to speak tort to someone about a change that was made to my Debit card with out my permission
Dont no what happened
This message is for Dara Khosrowshahi. I am a very dissatisfied driver for the Uber Ride Share portion of your business. I have tried for over a week to resolve my car type opportunities by trying to get my Volvo XC90 classified as UberX, UberXL, etc. I have been told it does not qualify because it has to seat 6 people plus the driver. My car has three rows of seats and seats 7 people. It is also a 2018 Black Volvo XC90 and I am being put thru the ringer to get it classified as Uber Black. My account information is as follows:
Name: Larry York
Phone 603-657-xxxx
email accounts:
LLYOxxxx @YAHOO.COM (Uber X and XL account).
LLYOxxxx @COMCAST.NET (Uber Black account)
Please call me with updates as I have asked three times for a supervisor from the call center to call me and I have still not gotten a call.
I wanted information on how to create a corporate account with Uber for my business
I am 10 miles north of Laredo TX And we need a ride up to San Antonio Texas. However every time a check there are no Uber drivers in our area where we are at. Is there anyway to get an Uber driver from Laredo Texas to meet us where were at then take us to San Antonio? Thanks and I look forward to hearing back from you as soon as possible
Please open my account.
Whats happenning? The driver working for you is assulted and pepper sprayed and just suspending the rider helps? You guys are equally culprit as those three ladies. We need you to take proper action and compensation for the driver! PLEASE! $120 is not a proper compensation and support. We need you to give him JUSTICE.
I have been driving for Uber for over 4 years and have been wrongfully inactivated. I was told that I have been told multiple times that was not wearing a mask. I have never not worn a mask since the pandemic. I am a diabetic and can’t take the chance of not wearing a mask. I can’t even find the multiple complaints about this in my archives. I don’t know why I am being targeted. Please reactivate my account
My issue is being ignored. I am being cheated out of earnings
I am having trouble getting my refund for over charges. According to the email below they just are not going to give me my money back. They complained that I have requested too many refunds but if you look at my spending with Uber you will see I use the rides and the food delivery system.
I spent over $300 for food in one evening. I ordered a slice of cheese cake from Red Lobster but it was not in my bag. I called for a ride on Friday 3/5/2021 and 3/8/2021. I call an hour ahead of time to assure I make my appointment in a timely manner. However, on each of these rides the car never showed up, the minutes kept going up on Friday 3/5 so when I saw it went from 7 minutes to a half hour I canceled it and ordered another ride. Yesterday I had a doctors appointment so I called Uber at 9:00 am. The car started out with 13 minutes and had not shown up by 9:30 am so I canceled that ride and ordered another ride. I am here in Florida staying with my daughter for a while. I live in Chicago Illinois. I am 69 years old, I am on a fixed income, and I have a very large family. So, if I wanted to give away money I could give it to my grandchildren. I am calculating that Uber owes me around $30 for the overcharges and the missing cheesecake which was $8.99. I don’t know how much they overcharged me but I am sure you can locate both my accounts.
I look forward to hearing from you soon about my refund.
Bennie J Gant 312-296-xxxx
This information was cut and pasted from a returned Uber Help email. There was no help received.
I am having trouble getting my refund for over charges. According to the email below they just are not going to give me my money back. They complained that I have requested too many refunds but if you look at my spending with Uber you will see I use the rides and the food delivery system.
I spent over $300 for food in one evening. I ordered a slice of cheese cake from Red Lobster but it was not in my bag. I called for a ride on Friday 3/5/2021 and 3/8/2021. I call an hour ahead of time to assure I make my appointment in a timely manner. However, on each of these rides the car never showed up, the minutes kept going up on Friday 3/5 so when I saw it went from 7 minutes to a half hour I canceled it and ordered another ride. Yesterday I had a doctors appointment so I called Uber at 9:00 am. The car started out with 13 minutes and had not shown up by 9:30 am so I canceled that ride and ordered another ride. I am here in Florida staying with my daughter for a while. I live in Chicago Illinois. I am 69 years old, I am on a fixed income, and I have a very large family. So, if I wanted to give away money I could give it to my grandchildren. I am calculating that Uber owes me around $30 for the overcharges and the missing cheesecake which was $8.99. I don’t know how much they overcharged me but I am sure you can locate both my accounts.
I look forward to hearing from you soon about my refund.
I ordered some food from Jack In The Box to Uber eats they brought me the wrong order and I need to get refunded for my order I tried to do it to my bank they didn’t do it because they need to and I called Jack in the Box they said they’re not responsible that you are South El Monte to get my money back I called a small claims court they said I could sue for $2,500 for this by needed to contact you contacts you first to see if you willing to resolve it please contact me back so I can get the amount that I had spent with 4232
You guys are fraudulently charging me and my wife’s cards for the last 2 1/2 years we are filing federal charges against you guys
Please cancel my account
Three drivers falsely accused me of not wearing a face mask. I’m sick of it and two were very hostile. It is bad enough you impose an unlawful act but then to have three falsely accuse me and you take their claim at face value and making it nearly impossible for one to complain. I’m still owed a reimbursement!
I need to resolve unauthorized charges
I used you Uber on the 6th of March they drop me off at my address 3909 packet Avenue and I forgot my keys in the car I called Uber driver right back he was still inside he said he found the keys but he has another call to make and I did not get my keys back since I tried to reach the driver several times I’ll be contacting an attorney about this matter
I have been subjected to a SECOND background check after being approved and driving for just a week. I have repeatedly asked WHY and get canned responses. The number listed does NOT WORK. WHAT IS THE WORKING NUMBER FOR UBER CORP IN SAN FRANCISCO?
I have an account but I cannot use the money or access any of my services too
My name is Joseph Bowles I order a Uber today, and I stranded our side the business the entire time, no Uber came to the business parking lot I was in. Then a message came on my phone saying my ride was cancel. Then it stated they waited on me. They the text stated I can call another Uber, and I did this Uber went into the business parking lot next to this business. You can not drive from one business to the other, you would have to come out to the road they are different parking a border separate them, I am write this letter because Uber charge my account, why I am been charge if the Uber driver never come to my location and they go to the wrong location, the second Uber came to the business next but he called my name from the business next door. The gps will sound off your location before you reach your location, but the driver need to check the number on the building I gave the correct address. You can’t go to the wrong location then charge. This is a complain, if You can get the Vedic from those business you will see what when down. Take is a unfair practice the driver is doing.
My boyfriend left his bag in one of the Uber cars and help the guy has not returned it .
For employment verification, do I have whoever needs it, contact Main Headquarters at
Uber/Uber Eats
1455 Market St #400
San Francisco, CA 94103
Phone: 415-986-2104
Fax #: 1-877-223-8023
To verify self-employment?
I always forget which email I use with who. If it’s not the shaunalynettexxxxxx @gmail.com, please respond to shaunelmhamxxxxx @yahoo.com. I’m sorry for any convenience.
It’s is so sad 😞. Uber is International and is one of a big name in business but still I couldn’t find one office where I can go get help. It’s a shame Uber let me get into a rental from hurtz to pick up passengers and after two days for what I don’t know but locked me out and sent a massage saying you account is active know and your background needs attention. When I called Uber Support they said your background is perfect but why Uber put you on hold we don’t know. This is my fifth day trying to get back to work but not even one person in Uber team can help me get back on the road. I spoke to over 16 agents but not one cloud help . So shameful I am paying for rental for nothing . Why don’t you guys have local helo even if it’s over the phone ☎️. I hope and my prayers one day Uber gets better or goes right out of business for not caring for its drivers . No answer at all.
I have been trying to 6 weeks to reactivate my driver’s account. Every time I call the driver support line, I get a different excuse on why if is taking so long. “your docs are correct, I will escalate this to a supervisor and they will be reviewed in 15 minutes.” This is the response I have gotten for the past week. Then when I called yesterday they tell me. “oh, your account has been rejected since July due to lack of activity.”, I will escalate this to a supervisor”, and yet nothing. In my Market of Omaha Nebraska, there are very few Uber driver and more and more Lyft drivers. I would think Uber would want to increase there market share where they can.
I want a refund!! I am furious and so mad to the point i want to sue uber!! i have multiple charges made on my account by uber of rides i did not request!! I have been putting in complaints everyday since i uber to work every day. Should be two charges which is to and from work but every day i get four!!
I was fired from Uber eats illegitimately because I did nothing wrong nor did I receive any prior warnings
Hi I was a Uber driver and my account is deactivated. All I want is just forgiveness. Please allow me a chance again to drive with Uber
It is impossible to reach anyone if a mistake is made making a reservation for a car for a destination. Your customer service or lack of it is not acceptable. I think I will not use Uber in the future.
I need my 1099 miscellaneous I’ve been calling who booked for weeks I talk to somebody eventually and they told me they were going to email it and mail it to me I have not received it as been weeks please give me a call at 352-502-xxxx I need my 1099 miscellaneous I did not receive anyone and I am entitled to one
This is my second attempt to hear from someone at UBER corporate office. My husband worked for Uber as a driver for a few months last year. He passed away last year in March 2020. I have no way of getting a copy of his Earnings/Expenses report for filing taxes. Could someone be so kind and professional to respond on how to go about getting the report. Thank you.
I am a uber customer have been for 4 years…I have slot of money on my uber app and it won’t let me request a ride..I have been trying for 3 days..
Have unauthorized charge from uber technologies of 9.99 for past 3 months. I have been in hospital for past 3 months. Never authorized. Paula Adams 7706348lxxxx. xxxx bagley dr, Chamblee, ga 30341
I did NOT authorize Uber Pass. I’ve been charged for this today. There is NO customer service phone number under my App in “Help”.
I write this email holding back tears! I have had the worst experience as a customer on Uber eats! On Saturday I ordered my children food. We were at home waiting for the order and they cancelled it supposedly because they say we were not there but we were!! So I assumed like all other orders that Uber eats cancels they will refund my money. So when I didn’t receive a refund I texted support. I was treated very poorly. I have been a customer for a very long time and have spent a lot of money with Uber eats during the pandemic! I am a single mother and that $30 was the difference between me having gas to work this week. I had to spend another $30 to reorder the food! I don’t think I should have to pay for an order I did not receive regardless of the 48 hour unspoken rule! I don’t have money to donate! I just wanted to feed my kids! Needless to say I will never order from Uber eats again because of the way I was treated via text. I wish there was a number I could call to voice my concerns better because this will more than likely fall on more deaf ears! I was so angry by the way I was treated I wanted to go to the media for my voice to be heard because you guys definitely do not care about customer service! The order was placed via my daughter’s Uber eats app which I will be deleting jonesmaddxxxx @gmail.com. I would however like correspondence via my email because she is a minor. I don’t know if this will get read and if I receive no response I will try again!
I cannot access my driver’s account nor can I call the support help I tried to call phone numbers on the website and what a waste of time. I live in the Truro NS area and the sickness I get from this
There is absolutely no support anywhere on Ubereats, excepting to write a letter to corporate offices which I have done. Email does not work, phone numbers do not work, emails get returned because websites are unmonitored, and phone calls consist of voice mail telling you to to somewhere else, which also does not work, another words get lost. One dead end after another. I needed help at the time of ordering, neither facebook nor twitter don’t work, and I don’t use social media at all. I just think I shall never order from Ubereats ever again.
Cost of ride shown when booked is not same as billed! 2 rides one hour apart is $12.86 difference. Not acceptable!
Receiving charges that I didn’t make and you guys keep on charging I wanted to stop I tried contacting you guys by phone but nobody takes up and I want you to pay stop payment I went to the bank to do a stop payment because this is too much unnecessary.
I am a Uber driver since 2015. I have been unable to drive since January 20, 2021 due to my long delayed background check. I wish your support team would find another company to complete it. This is taking way too long and my patience is coming to an end. I’ve been in a financial state due to this problem. I went to another company to find another job. My background check was clear and back under 7 days. Checkr has been lying and wasting time by not completing my background check. I’ve been a good driver for Uber for several years now. I would have hoped for better support with my concerns. I hope Dara the CEO can receive a copy of my email. Maybe he will help me since no one else in support will..
👎☹
Sincerely,
Barbara O’Harra-Mead
Postmates refusing to email W2 after deactivated account.. asking for W2 or the like for the year 2020 after making over $3,000 on the Postmates Platform. Unable to download Postmates app.
Can’t get on line. New phone impossible to find help. Over 10,000 drives.
I took ride from dayanand vihar to indirapuram. I agrred on Rs. 155 but at my drop it showed Rs 260.I have paid extra cash and want refund.
I downloaded a 25$ gift card on my Uber App. Im showing Uber cash balance of 25$ but i dont have my pin number or card. Please advise! Im retired and disabled really need to be able to use this!!!! 706-614-xxxx
I keep being charged 9.99 on my debit card I would like it to stop
My Uber driver today said I had a 3.4 rating and to call Uber to fix that? I don’t know why I have that? Can you fix..
Please restore diamond driver account for Teri Cahoon poly.lxxxx @gmail.com I forgive you. Thank you.
Hi. Been trying to contact customer service since last night. I even sent a picture of my wrong order. I know I have been refunded in the past but that is not my fault. Last night we didn’t eat the food. I would like a refund please.
My cellphone was drop in your uber driving car and I kept call the cellphone until the driver answered it and the driver said he can’t bring it to me until the morning and this happen around about 8:00pm 2/24/2021
Hello I have been an Uber driver for a number of years. I would greatly appreciate speaking with someone in management as I have requested multiple times through customer service to speak with a supervisor and each time they state someone will call back in 24-48
I would like to be able to talk to a leader regarding my Uber Driver account. I have called customer service and they are unable to answer my questions. My account was deactivated and I do not understand why. The generic response is that Community Guidelines were not followed, but I don’t know what I did wrong. I was respectful to all customers, delivered my orders, and respected social distancing. Please help. I can be reached by phone at 469.226.xxxx or by email at Janetxxxx @yahoo.com. My account info is with the phone number 972.672.xxxx (Haywing Ma). Thank you.
I am trying to get a resolution on a fraud case with you guys as someone is using my personal information to be one of your drivers. It’s been more than 2 weeks with no progress in the case. Is there someone that can take this seriously and help resolve this very sensitive issue?
I dont know why i bother with you people anymore. I can never get a driver anymore. I just waited over 1 hour only to have a driver cancel on me!
I MUST SPEAK TO SOMEONE AT THE UBER COMPANY, Now! I have tried the app and selected “help” and the contact number does not show up. My phone was stolen and I had the Uber app. I had charges that weren’t mine and there is a police detective asking me for information that I can only get on my Uber account. When your app says a code has been sent, I don’t receive it because o don’t have my phone. PLEASE
CALL 502-751-xxxx. That is my husbands cell phone he has his own app and it doesn’t
Have the information I need from you The number to reach me is 502-751-xxxx.
I have an invalid gift card and want to return it Your useless HELP site is requiring I open an account which i do not want or need. I want to get my money back on this junk card and the store where I bought it says I have to get that from you.
I applied to work for delivering Uber eats and I’ve delivered for all the competitor companies just fine, yet you guys discriminated against my felonies and you have other people working for you with far worse aggressive felony backgrounds? So how do you dictate which felonies are OK??
Where can I submit a Verification of Employment form to you for an employee of yours
I have been trying for awhile to get my husbands 1099 from Uber for 2020 he passed away 8/30/2020 they have no contact for me to get this
My card was overcharged for a ride that was 10.09 switched to 13.67 plus an added tip of 3.76 that I didn’t authorize or was aware of until viewing my card statement. The uber driver was extremely because he didn’t know how to follow GPS instructions with my location sharing on. I need to be reimbursed my funds back to my card immediately as they were falsely taken once again at no inconvenience of my own.
Please help me get my refund. Your customer service dept has been ignoring my requests for help to get a refund. They send me a generic message that has no actual meaning. I want to speak with someone who can actually help me.
Please look at the dozens of messages that I’ve sent to your customer service line and review them. I need a refund. I hope that if I continue to send dozens of messages that someone will finally get tired of it and actually help me. I don’t know of any other way to get anyone’s help or attention
I really need to speak with someone. I don’t want a generic response. I want to get my problem resolved. Who can I speak to about getting a refund?
Your customer service people send me the exact same message no matter what I say. I am inquiring about my refund and they just send me a generic message that has no mention of my order or a refund. The whole process is ridiculous. I’ve spent hours and weeks of my time attempted to speak to a manager and get my refund. It’s simply stupidity at this point…I cannot figure out any other possibility as to why dozens of different people offer the same response back that never addresses my problem. I want to speak to a person who can actually have a conversation with me and say different things so I can get my refund and resolve my issue from 4 months ago.
I have a complaint. I have been attempting to get a refund from an order that I placed Oct. 2020 for a free item. I have contacted customer service dozens of times and nobody has been able to help me. I am contacting you so that I can hopefully get in touch with a manager who can actually address my issue.
I just received a charge from Uber on my credit card, I have never used uber and I need this charge reversed . I am at police dept. Now
my issue is too involved to text but i would like to delete my Uber account
I left my phone in the car and the driver called my daughter Friday. Haidar said he was going to take it to the Uber office in Rancho Cordova/Sacramento. I don’t know the address or phone number of the office to be able to contact them to see where to pick up the phone. Can you help me?
** !! My account “STILL” hasn’t been updated yet. And Uber has caused me about $60 in trips I’ve could have made. So, now,.. I am extremely upset AGAIN. And will file a Formal Complaint against Uber Technologies, Inc. in Corporate of office in San Francisco, CA.
I find it inexcusable, that you guys are quick to Deactivate my account, but I called in to Customer support …. about 14 hours ago. And still my account doesn’t and hasn’t been updated, especially after uploading/attachments to verify my vehicle repaired invoice. “This IS a no brainer to Satisfy my incompetence in Uber’s TOS for us Pro Platinum Drivers.
No excuses.!!!
And some in corporate office, WILL hear about my situation.!!!
I drove for you 5 notes feb and mar 2020 and was never paid ? Please look into it ? 813777xxxx
How is it when uber let a contractor go one cannot obtain finances owed to them?
I requested a ride and the driver couldn’t not find me, this ride was scheduled ahead of time to save money in fees being charged. I was wondering if I could be credited the difference since I shared my live location with the driver and he still couldn’t find me thus leaving me the only option to cancel and schedule another ride.
Why is uber holding the money I made $149?
Please don’t take anymore money out of my account. Please cancel my service. I know longer want or need Uber because Uber is constantly going into my bank account. Not supposed to happen 3 times. No no no
How do I contact a living human being at Uber. I have a specific question that is not addressed on the Uber.com website or at help.Uber.com. I know that this organization operates on a minimal human contact model, however, I really need direct human contact with a problem solving human being
I’m very disappointed about your driver NKL5246 ( Sergio) he took my money and did not did the service
He came late to pick me up
I have the video and pictures he was getting gas at my job
U ask him if he was the driver to pick me up he talks to me bad I’m getting gas if I have to take him to court I will
I am getting billed for the Uber Monthly pass and do not want at all. I want charges removed and terminated from that service.
Why booking fees are differently charged for same route? 1st. trip was booked from 9650992923 & 2nd. trip on the same day was booked from 9958140802.
It is appalling how Ubereats treats their drivers. I was deactivated w/I any complaints or warnings for ” delaying” my trips with extra time consuming routes. I took jobs that were ridiculously far away from my starting point, in the middle of the night, sometimes the orders were picked up on me; even when the app wasn’t working. Never being reimbursed for tolls, getting chiseled out of bonuses, and surges. Just terrible. And, there is no one to complain to on an upper level for people working hard and being unfairly
verbally abused and labeled.
www. wisn.com/article/video-suspected-drunken-driver-veers-off-marquette-interchange/35553707
This should be a Uber commercial.
Is it 0230? Call us and don’t go off a bridge.
You charge me with pay pal $9.99
On February 12th and I did not use your services please let me know why this charge and call me back (404) 702-5lxxxx thank You
Someone please give me a call back at 719-339-xxxx.
I have a new phone and j want too transfer my funds over too my new account and it won’t let me I’m very angry 3it
Uber talk my money
How is the process of paying for a pickup
I have been driving for Uber for over a year. I have not been able to log on to Uber to drive since January 23,2021 due to issues with your app and it not going through to approve a back ground check. I have lost wages and ratings due to an issue on your end. I have called several times and the support team keeps telling me to wait 3-5 days. This issue has caused me some hardship and lost wages. I would like to start driving as soon as possible.
I used uber eats for the 1st time today & was not satisfied. I was having lunch delivered to someone for their birthday & the app never gave me the option to input their address. I had to text the driver the correct address & upon completion of his his delivery, he text me to say, that I should not change the address like that. That was totally unacceptable, seeing as I was not given the option to begin with. My
I keep getting calls from your company and I don’t work for you
On 2/16/2021 I placed an order with Ceasar’s Pizza on 6th Ave Nashville,TN the total came to $40.00 including tax, they send a text saying food on the way,debited my card I never heard or saw anyone about my food and they didn’t answer the phone.
Absent a car, we were regular Uber users until the pandemic a year-ago March. Since then, no rides. Today was our first. It is plain to see that your fee structure has changed by 2x. But tell me this, how did we begin with a $12.26 quote and end up at $20 for the ride today? Have things changed that much?
Hi I’m in Wisconsin, city of Milwaukee. I stay in a residential area of 76th and bluemound. Everytime my daughter who is 18yrs or son who is 21yrs try to get a uber while BLACK every Caucasian driver denies their pick up. They literally have to find a black driver to pick them up which causes lateness and anger, frustration. I would like to know something will be done about this racism or direct me to where i can get results. I’m pretty sure my children are not the only victims of this treatment from your white drivers please don’t make me take things further do what’s right. Any evidence needed we have thank you.
I need a ride and I’m trying to ask would you call me at 863440xxxx
I can’t get into my app because I need to update my registration
I’m just so disappointed that I’ve spent more time trying to get my issue resolved!!! I come here to actually call corporate and speak to a person. The phone number isn’t even real!!!! So very disappointed in company and it total lack of caring about it’s drivers
I had one of your drivers pick me up n then not even 5 min he brought me back home … Which doesnt make since at all
I was charged for a ride I did not order
Never received a ride I paid for.
Hello,
My problem is my earning is missing daily. I am starting taking the screenshot saving all of them for my proof. Looks like to be taking some of my earnings and they use Prop 22 to make us think Prop 22 is guaranteed. Yes taking it from my earnings every day. I can not take it anymore very upsetting. I need to pay my bills. If this is not resolved I need to take different measures. Thank you
I received a charge on my credit card from Uber Technologies and I don’t even use uber
First, let me say it was EXTREMELY difficult to reach a real person. On 2/13, I cancelled an order, #1D849 just a minute or two after I realized the voucher I was trying to use was only valid on 2/14. LESS THAN TWO MINUTES BEFORE CANCELLING. I have been trying for several days to reach someone who could help without success. Finally, I got to the page to “cancel order” which said to fill out the “form below”. There was NO FORM. IF this charge is not reversed, I will report it as fraud to my bank since it was not authorized by me.
Secondly, when I was finally able to navigate for an order #74BD4, the $25 voucher I was using appears to have been ADDED, NOT SUBTRACTED from my bill.
Thirdly, it took your company THREE DAYS to send me a link to re-set my password! So the timeliness of my contact to you has been delayed by the inability to connect with anyone to try to resolve these issues.
Finally, having to search out your corporate office to try to get problems resolved is NOT good customer service.
Sandra Givens
To whom it may concern, my name is Chris lockridge, I’ve driven for uber in the past stopped and now wish to return, I signed back up over a month ago and is still waiting on background to return it’s really aggravating to be waiting this long can I get some help?
have you guys ever had a permotion quest that paid someone $5.00 for 10 trips as long as you guys been in business
I had a horrific experience with a Uber driver on Friday February 12. The driver refused to give me a ride home and threatened to call the police before dropping me off back at the ferry building in Vallejo. I had to wait in the cold until I finally got a ride home by City cab. I was charged $15 by Uber after this abusive treatment by the Uber driver Martin. I need a refund from this charge. I hope this driver will not be allowed to abuse other customers.
Why is there no Uber drivers available in Gainesville Florida to pick up at the airport you need to be run out of town
I have been a driver with Uber in Orlando FL for almost as long as they’ve been here. Approximately 2.5 weeks ago they started my “annual” background check, which I am all for as I’m a retired Law Enforcement Officer. However because of COVID19 the amount of time it is taking for backgrounds to be completed is way too long and costing me a lot of money. To my estimate I’ve lost out on over $1000.00 in earnings opportunity and would like some kind of reimbursement.
Can not get my payment from uber eats, added a new debit card, said they accepted it yet I still not cash out
My name is Wiltrey sanders I live in Tuscaloosa Alabama. I car was rejected so many time about my insurance more than 7 times and I do not understand. I call the Uber hub in Atlanta GA talk to customer service. He found out that why my suv was rejected because. The reason is because my Merceds Benz GLE 350 do not show up in system like it says. Merceds Benz GLE 350 it do show up in system as Merceds Benz GLE Class or Coupe. He try to put fix the problem but still it would not take. He said to me I will send a link to show you what car can be use in Tuscaloosa AL. I look at like and saw Merceds Benz GLE class and not Merceds Benz GLE 350 something is not right about this the make and model of my car is right does this mean all Merceds Benz GLE 350 to drive for Uber is wrong because it do not say class or coup something wrong with this. I been driving for Uber for a year with no problem until this. I have had some small problem and big problem with ride and my money taken away from me within Uber but this take the cake I can’t drive a Merceds Benz GLE 350 one of the safe cars on roads I help build here in Vance AL. I would like to know why I can’t drive my car anymore I bought for this reason for safe and comfort for my customer. This have cost me money to be made and my pro rating I lost at end of January I thing. I drove for Uber for a year until this and got my other car register and have not drove it because I have no choice and I just did that 2 days ago. I have not use this car and feel this not what I need for this service. Please help fix this problem this is not right for me and anyone who drive a Merceds Benz 350 or better. Here my phone number if anyone need to talk to me (205) 826-xxxx
hi, my is Randall Guillen Macias I been a driver uber a year with no problem .. now this a situation I have my account it been disabled for just miss understand and I know and understand the regulation for the company .. I been renting a vehicle from AVIS RENTAL CAR for 2 month a ready driving the car, now when people come and renting a car for uber driver the people front AVIS RANTAL they setting on the app uber phone the information until the cellphone the car people driving the people can see what vehicle it on the road with driver uber this what happen some how the information when off from my app uber and I not cutting figure out how sure I putting back to my app uber the can the riders see what type of vehicle I’m and I was driving without no recognize the vehicle, now I did come AVIS location and they explain to me how I can setting and case it happen again and everything it was normal until I sold my account it was disable front my app , if that considered a violation from me I don’t believes that to disabled my account for the if looking on your system very clearing I been driving I never !!! I have a problem with any riders or any body my record it clean with you guys and just for the reason disabled my account it not making any sense at all, I do respecting regulation if I knew eventually I will never done and I will running to ask for help immediately I will taking action not to get infect in the account ..I hope I get assistant with matter on my account and taking a action on my account please I will be appreciate please if can please give me a call at 571354xxxx or my email ..guillen.raxxxx @yahoo.com this email its on the account , I hope I get fixed help and fix this matter thank you…
I work for a Non-Profit 501c3 Company – Pennsylvania Recovery Organization Alliance (PRO-A). We are working with people that have Substance Use Disorders and are new in Recovery that are unemployed or underemployed, we help find them gainful employment with Drug Free Workplaces. One of the issues that we have sometimes is that they need transportation. Do you have any programs where you would fund someone with an Uber ride – maybe even the first 2 weeks of employment until they receive a paycheck and can pay after that?
Thank you for your time and consideration, I look forward to hearing from you.
I Placed a grocery order 28DEC20, the driver never delivered my order and canceled it. I was still charged. Here it is February and I still have yet to be refunded. I have wrote you all and the corner store almost daily. I’ve been lied to nonstop as to when I would get my money back, 10 days, 30 days, just the other day I was told 3 days…. enough is enough. I had to hire a lawyer just to get what was mine back. You all kept saying I’m getting it and there’s been nothing at all returned to me. This isn’t customer service, nor how you treat people. I should have never been charged and I damn sure shouldn’t haven’t to wait 2 months to get refunded!!!
I have a fraudulent charge on my account, I need some human being at Uber to get in touch with me as soon as possible
Hello Mr. Dara Khosrowshahi
My name is Earl Bonner I emailed you about a week ago, about a incident that happened between me and a passenger on January 16, 2021. I have been trying to talk to a manager since January 18, 2021 each representative that I have spoke with has told me that someone will call me back within 24 to 48 hours and it hasn’t happen yet. My account was wrongly deactivated due to a passenger trying to attack me all because he was upset because I told him that he couldn’t get into my vehicle with a open cup of alcohol as I explained in my email that I sent to you on 02/02/2021. As I told you this is my first offense with any passenger to where someone who tried to attack me to where I had to defend myself. I have been driving for your company for almost 5 years with a 4.98 rating and excellent comments to go with it and I feel that it is very unfair for my app to be deactivated when no one hasn’t even explained to me exactly the reason why my app was deactivated. As I also stated to you in my email that I’m the one who called in to you all on January 16, 2021 the night that it happened but unfortunately I couldn’t reach no one because your customer service line was closed. So I called on January 18, 2021 and reported it on what happened and then my account gets deactivated when I’m the one who got verbally abused and attacked. I feel like that I have been penalized for me calling in doing the right thing and now no one manager will even call me back. This is totally unprofessional. So could you please have some one to contact me and reconsidered reactivating me drivers and riders app as well because I can’t even order a uber to go anywhere. If I don’t hear for you are no one then I will send in a certified letter to you. My email address is martinbonnxxxx @gmail.com
I want to be activated again Jpenna01 @gmail.com Joe penna 305546xxxx. I was unfairly deactivated. LYFT loves me. I’ve made over a 1000 a week for 7 years now
My account was deactivated after driving for uber for 8 years for “FRAUD”??? I’m driving for LYFT for 7 years now & make over $1000 every week! Please reexamine my account & reactivate me. No tickets, accidents or bio of any kind. Just check my LYFT records
Activate my uber account now. You’ll never regret it. Joseph penna 305546xxxc jpxxxx @my.lonestar.edu. Thanks 305546xxxx
I believe that your company finance records have been compromised. There have various charges unauthorized from my account. My issue has been resolved however it seems after account shut down, someone still Attempting. Contact me for further information
I have been waiting on my background check for Uber now for 29 days and counting as of today feb 6 2021 I keep getting the run around I am a Pro diamond driver that has been driving for Uber for four years I have almost 8000 rides in that time I am also a single parent and have been unable to work since 9 January 2021 is there any way that I could either get a phone call or an email and we can get this situation resolved I know I am not the only driver that is dealing with the situation like this in Indiana where I drive I’m a singleParent I need to be able to work is there anyway you can help me the site that you guys via checkered has been stalled in the same place for almost 3 weeks
On 1/21 someone Hacked into my UBER Account , Changed my Bank Account information, my phone number, Withdraw $2331.00 from Go Bank transferred, Cashed Out my Uber earnings until 1/21 I have also filed a police report, gave the report number to Uber and Go Bank. Neither of them has done anything yet. I filed the Dispute with Go Bank and they Denied it. I need help
954-773-xxxx
I was deactivated by Uber Eats, they stated that my SSN number document I submitted was false. I also provided a copy of my passport. I requested a appeal which was also denied. I am willing to submit any form of documents that you may require to reconsider the deactivation of my account. I had done about 1483 deliveries and held a 99% customer service score. If I can just get anyone from the corporate office to review my file and assist in any form to reconsider to activate my account I would greatly appreciate it. I have enjoyed working for Uber and would like to continue to Support Uber and the great customers we deliver to. Thank you and look forward to a favorable reply.
Having ongoing issues with my driver account and. Annoy get resolution for over five days. I’m a top tier driver with a rating of 4.97. I have completed over 2000 plus rides for Uber. When I call support all I get is the run around. No supervisors or managers are ever available. When I ask for an additional number or an alternative way to contact corporate none is provided. I’ve been working with Uber for almost a year now and have had no issues until this one. I am dedicated and a very good employee and do good to provide a positive image for the company. I can’t understand why a driver and a professional as my self cannot get the proper support needed when there is an issue. To say I am frustrated and disappointed is an understatement.To say I’m disappointed and frustrated is an understatement.
You charged me a cancellation fee I did not cancell the trip you cancelled the trip.This is WRONG
I am reporting fraud! My card has been charged by Uber 105.51 and 55.88 on 1/29/3021. I am NOT an Uber customer. My bank told me to try and contact Uber.
Your staff is my asking with my ratings. I’ve been 4000 rides since I’ve started the job. Now my rates went from rides at almost a high than they placed my deliveries high when I’ve got adults acting like children rating me. Listen I’m aware of my political stays and I’m listening to what your doing. You need to keep those illegal people out of the office. Now, please make sure you also get the guy that steals money from me thinking he can collect off of my insurance and off of my political situation. Thank you !
I am a Diamond driver for the Uber for over 3 years now. On Friday , January 22 my account was suspended for a complaint made and supposedly being investigated by the safety team.. As of today have still not heard from anyone with regards to this and unable to work. Please advise as to when this will be rectified..
To Whom It May Concern:
I am writing this letter as a former Uber driver independent contractor to plea reactivation of my Uber driver account. I was never given a reason or given a chance to defend my side of the story. My assumption is that I was deactivated due to a minor incident that occurred a day before I was deactivated.
The “incident” occurred when I braked in order to avoid a car that had unsafely swerved into my lane. I understand that the sudden stop may have frightened my passenger but it was necessary in order for me to avoid colliding with the person at fault. I am truly sorry that this happened but I was trying to stay safe. I do not believe the incident merits the deactivation of my account because I am an extremely safe driver.
I have been licensed for eighteen years and have had no prior car accidents. I am also a person of good character with prior service in the Air Force Security Forces military police and I was honorably discharged after five years. I am currently working for Lyft, have completed over 6,000 rides, and received over 3,000 five star ratings. As a disabled veteran, being a driver for Uber helps me live the lifestyle that I need to sustain myself and be able to attend all my medical appointments. Since I was deactivated from Uber, I have purchased a new vehicle Tesla Model X which has allowed me to cater to people that want a luxurious ride. Passengers constantly compliment the falcon doors and they love that it benefits the environment. Additionally, if corporate felt that an online safety training course is necessary prior to re-activation, I would be happy to complete it.
It would mean the world to me if I could have a second chance with Uber because I have really learned a lot about driving in the city of Las Vegas that I had not known when I moved here two years ago. I know that my experiences in Las Vegas and my new Tesla would make me a great asset to the company and I hope you can consider my request. Thank you in advance for your time.
Sincerely,
Victor Baranishyn
xxxx Orions Belt Peak Street
North Las Vegas, NV 89031
The driver never showed up a punch the same thing address in that I had the last two times no problem he didn’t show up and put the money back on my account calling someone else going to do Commerce
You are currently running a TV ad with a gay man and Simon Biles. I am a proud gay man and so is my husband. We highly resent the “flaming queen” you use to representative of the male gay community. Those that act like that are only a very very small portion of the gay male community of many many hard working gay men. Please remove that ad and remake it with a more positive image of gay men.
I’m an exceptional driver with great service and ratings I caught covid and did as I was sup to let Uber know had my account disabled and I make about 1000$ a week …. it’s my main in come and tent about to be due again and I’m a single dad with two daughters I still need to feed… I only got approved for 7.5% of my earnings 300$ I got all the policy’s I read said the take the last 3 months in to consideration I literally done over 2000 rides in the last 3 months prob more .. 300 was a slap in the face …. I feel like I should of never told Uber that I tested positive cause now I’m paying for it hard
Commuter benefits work wage caught
Trip details: I have a commuter benefit card in my job provide for me to take cabs back in for either during the day or during the night or the weekend I don’t understand why I cannot access it and why do I need to use it for carpool. This is my means of transportation did they put money on its card it is a Visa card work wage it shouldn’t be no restrictions on this card
Share additional details: Please change your policy as soon as possible I do need the work wage commuter benefit card to get back-and-forth to work as a first responder
Your name : Kim Mitchell
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Hi Uber Support, I need help about my account can somebody help me in my account and call me please.
Hello my name is El’za Watson inquiring about the logistical side of Uber, I have late model unit I would like to contact with Uber Corp.
Check r background check company isn’t friendly for uber drivers..been waiting since October 2020 for approval and not able to make much needed income..there needs to be a resolution to this issue..customer service continues to give repetitive excuses and blames courthouse yet I sent a background check that was requested by another company in dec and received back from same courthouse in no time at all..they just ignored this..I just deliver food!!
My name is taquana love my complaint is this I need for you to email me the information on my urber driver the last recite of my ride on Jan 10th of this year I need it I have been patient with you and I ask you for this information if you don’t mind my email is love taquxxxx @gmail.com
On 1/19/21; i went to Uber to pull records for my drivers license and i found out Janette Leiss stole my identity as well as a family friend of mine Norma Hodson. We both were at Uber handing over our police reports from Metro. Under Normas case for the fake driver earned $28,000 for a false 1099 although theirs proof from Uber. Although, Uber will not give us the FAKE DRIVERS Account details to help further our investigation, its probably for liability reasons. And Janette leiss i found out on 1/19 from Uber she also pretended to be me Melanie Leiss as another FAKE Driver Account. This woman Janette Leiss used my social and ID she earned $12000 under my identification. Uber should really consider not accepting electronic documents via your application. In terms of accepting ID’s and socials theirs no particular person verifying that the applicant before you applying for work matches the identification provided online. The same person stole two different peoples drivers licenses and social securities and she drove a combined 9 months without Uber Las Vegas knowing she wasn’t the actual person on the two different drivers licenses .. Uber Las Vegas didn’t know until we both SPOKE UP about Janette Leiss and btw this fake driver picked up around 2,116 riders all over Las Vegas, NV and she got into a variety assaults and reckless driving accidents all over Las Vegas. I have a commercial drivers license. And Uber Las Vegas deactivated Janette leiss’ TWO different accounts under Norma H and Melanie leiss’ names only because of Janette leiss’ bad driver reviews. Also, Uber Las Vegas said they do not have any procedures in place for fraudulently activity such as FAKE DRIVERS.. TO PROTECT peoples identities and to PROTECT each passenger lives. This was their responsibility to ensure the credentials they chose to accept in Las Vegas matched the real persons thats applied for work. I did not give Uber permission to run a background check on me back on 9/24/2019, and neither did Norma H. back in April of 2019. Uber Las Vegas told me their Fraud Team might call us in a week or two. And Uber Las Vegas refuses to give Norma and myself our FAKE records PRINTED as proof of these CRIMES. And i was told unless the real person finds the 1099 and reports it to UBER the FAKE Account will remain active. Also, UBER Las Vegas said they have no way of knowing about FAKE Accounts and because its self employment its really not their problem to better ensure these things do not occur. BUT i did not give UBER my permission to run a background check on me! Everyone is at risk; so my question is how do we know WHOSE really picking us up in those UBER vehicles?? What if the drivers true identity/ background is a dangerous felon with a ton of felonies but the criminal is posing as someone with a clean background?? This is so wrong of UBER in Las Vegas HELP. The criminal Janette Leiss needs to be held responsible and no one is helping us shes free right now. And I’ve reported this to the police department Metro and Channel 13 and Channel Fox 5 and the rant, DOT, and i’m going to post this complaint on all social platforms. I will also be sending a letter to every single executive of Uber on Monday. I am seriously ambitious. I want Justice. I will not go quietly into the night.
Uber is ripping off drivers for there service of work this is why nobody is able to call and speak to anyone. People like this deserve to be taking in a dark alley and shot in the head. Dumping the body in hydrochloride acid eats everything
Yes my name is Joanna I ordered food last Friday my original bill was $51. Until Saturday morning I noticed they took out a Subtotal Charge extra on me for 19.05. I’ve been emailing them Every day and I get a lame excuse all the time. Now I want my entire money back and I’ve called every number out there for corporate on Uber and of course nothing! I’m pissed and I’m calling my local news channel reporting this
Hello, I drive in Upstate NY, have been active most of the pandemic mostly driving essential workers. I am over 60 and am curious where we fall in line as far as vaccine for Covid?
I renewed my license and I uploaded my temporary license copy with the old license. My document was rejected because of missing information on the temporary license copy which is supported by the old license copy with my picture. The temporary license copy is not an ID, it’s a renewal receipt to keep along with the old license to validate the renewal. All missing information about the driver is provided by the old license copy. Please I want this issue be solved ASAP to be able to receive trips. Clidner Joseph- 347876xxxx. Thank you
December 18, 2020
Hello Dara Khosrowshahi,
My UberBlack account was deactivated in 2012 by David and Joshua one of the managers located at Vermont location in San Francisco (of course office closed long time ago). The reason I went to the office that day was the discrepancy in some of the toll fees that needed the adjustments and reimbursement. One of the agents could not help me and told me she will ask her manager to help. From a first moment David was rude and told me that it is not a big deal for me to lose few dollars, he has no time for this. I told David that this is unacceptable and asked his name and title and asked for his superior. Then David immediately accused me making threats and insulting him, which is not true! I was escorted out from the office by confused security guard (he was confused as I was, because there was nothing for me to be escorted out for). Joshua another manager went outside with me and told me that David is mad at me (so this is how I know that manager’s name) and does not want to talk to me and I just have to wait for few weeks for him to cool off. So same day my account was deactivated and my name and SSN banned and red flagged! I went to Corp office on Market Street and talked to a representative Daniel (don’t know if he still there or not). He activated my account, adjusted reimbursement, but later my vehicle was removed for being too old (which it was not) from the platform and I could not replace it with a new one, because when I came to the office same manager and his coworkers just saw me and immediately deactivated my UberBlack account and banned me from new office in Daly City! I tried to locate Daniel again, but was banned from Corp office as well (messaged from Daly City office about me as I life threat)! Ridiculous! Worst years of my life 2012-2013! Despite the fact that David made up stories that I threatened him, I lost my business, income and became depressed. Few years later I tried to activate UberBlack again, but UberSF stopped accepting UberBlack accounts. Luckily, I activated UberX/Select account and found my second old UberBlack account and tried to activate it at San Jose office with Rey on December 17, 2020. However, I am having problems managing my profile/account. There is error on the page (WebRpcAtreyu seed failed: Cannot read property ‘territoryUuid’ of null) and I cannot “go” on the phone app although my UberBlack account active and all documents submitted and vehicle ready to go. I believe that this is a remaining issue that somehow that manager (his real name David or not) ruined everything, because of his bad mood that day, years ago, which keep causing me problems today!
I am asking you, please, fix this. Let me use my Uberblack account and manage it (add drivers, vehicles, etc.) run my business, make money and enjoy my life. I believe it is NOT fair and that I am suffering for nothing and for too long, for many years already! Please help me.
Sincerely,
Alex Vayner
(415) 846-xxxx
alvalixxxxx @gmail.com
xxx Arballo Drive 7H
San Francisco, CA 94132
I referred my son too do ubereats. Their are so many drivers for ubereats that don’t carry a hotbag too keep the customers food at least warm. I have been doing deliveries since 1990. I’m an Army Veteran and I have noticed alot of the delivery drivers don’t pay attention too detail. My son is a good young man. 20 years old and wants so much too delivery with Ubereats and has 2 hotbags and he does pay attention too detail. Sincerely, Danny Harrison
I see you advertising only supporting the black small business community. We all, as Americans, and small business owners, could use support in such a time of need. Especially, when it was the BLM community and supporters burning such buisnesses down and crippling many communities. I will not support a company who believes in supporting racism and segregation of AMERICANS! I will no longer utilize any of your services, and will vocalize my opinion on this matter thru my social media.
Please, please change your commercials in the D.C. area. They start with a doorbell and it makes my dogs go nuts. I can’t tell you how upsets commercials with door bells are to family homes with dogs. The dogs bark, the babies wake, the elderly or woken, there’s yelling. It’s not fun. The only impact your commercials make are, I mute them or I cuss them. Neither makes me want to use your service and leaves a bad taste in my mouth (pun intended). We can’t be the only household. The doorbell is just not needed.
Sr:
Me voy a dirigir a Ud en Español porque aunque hablo medianamente bien en Inglés y también entiendo, no domino la gramática.
Me dirijo a Ud porque ya no tengo manera de resolver el problema con los sitios de ayuda de Uber.He hablado por teléfono con 3 agentes diferentes,he mandado varios mensaje a través de la aplicación pero parece que no hay manera que me entiendan, creo que leen mi inquietud y la respuesta me la da un robot que tiene el mismo libreto para todo tipo de pregunta.
El problema es que el 30 de Oct fui a abrir mi aplicación y no me lo permitieron hasta que no diera mi consentimiento para un Background Check.Di mi consentimiento,pasaron los dias y al continuar desactivada mi aplicación, llamé, un agente de la Compañía me dijo que efectivamente,que mi consentimiento lo tenían y que todo estaba bien,que esperara de 3 a 5 días para recibir la autorización.Siguieron pasando los días y volví a llamar, la misma historia, todo está esta bien, espere de 3 a 5 días que voy a hacer el “escalation”.Pasan los días,reviso la aplicación y entonces me envían otro consentimiento para que yo lo autorice.Doy mi autorización otra vez.Pasan los días, mando mensajes preguntando qué está pasando que esto ya es demasiado…..respuesta.”Nuestra política de seguridad requiere un consentimiento para un Background Check”.
Siempre la misma respuesta a más de 3 diferentes correos míos explicándole esta misma situación explicándole lo mismo que le estoy narrando a Ud. Incluso les decia”denle respuesta lógicas a mis preguntas,díganme, Sr. nos equvocamos, no lo recibimos, etc, etc.
Ahora el problema es que aunque quiera dar mi consentimiento por tercera vez la aplicación no me lo
permite…..entonces me pregunto.¿Que hago?..Mi aplicación está hace más de un mes desactivada y aunque fui ayer miercoles a la Oficina de Uber en el Condado Miami Dade en Miami Florida, tampoco pude resolver nada porque estaba cerrada.
He trabajado con UBER desde el 15 de Agosto de 2015 hasta el 25 de Marzo del 2020 todos los días, ininterrumpidamente.Paré en esa fecha por motivos de la Pandemia debido a mi edad,pero ya la vacuna está por llegar y yo necesito estar listo para comenzar.
Para su conocimiento, tengo más de 7,000 viajes y tengo un rating de 4.98,además de cientos de comentarios positivos de los clientes.He hecho bien mi trabajado y creo que merezco que se me atienda como corresponde.
Agradeciendo su atención y esperando su respuesta.
Queda de Ud.
Gervasio González.
Dear sir,
I decided to reach out to you for help as Uber support is not allowing me to explain my story.
I woke up today to see an email that am suspended from Uber eat delivery. Reason given was that my last deliveries were late.
I made only 3 deliveries yesterday and the 3 deliveries were delivered to customers’ homes with no house number. So, when I got there, I will move to houses around to figure out the exact house number in the addresses. In some, I called the customers and wait for the customers to come out. In other, I sent text messages to ensure I deliver to the right person. My efforts were to ensure I deliver to the right customers. Delivering to wrong customers would have more punitive effect on me. You can cross check my calls and text messages to the customers yesterday. All these add to time delay and put me in bad light. There are also traffics and red light stops during busy time.
Therefore, I passionately make a plea of request to review the penalty on me and allow me to continue doing Uber eat deliveries . I promise to keep working diligently and professionally to ensure fast deliveries to the customers.
Thank you.
Sincerely,
Evaristus Ezema
Almost a month I am keep taking with customer service representative for referral issue I have. Looks like no one care. I referred a friend. He signed up with my referral link. But for unfortunate reasons I don’t see him under my referral.
Dear Barney Harford my daughter is battling breast cancer. I have been sending lunch at least five days per week as they live two hours from me. Feeding them has not been easy as I often forego groceries I could use but I worry more about her and my grandsons. Today I maxed out my credit card and I will not get my retirement check until December 3rd. Can you please help with a credit donation to help them? Any and all help will be appreciated. Thank you Desperate mother/grandma
Uber owes me $ 130.24
On October 25th in Washington DC our friends got an Uber and give us a ride to Courtyard Marriott Foggy bottom hotel. My husband left his cell phone in the car and the Chinese Uber driver who didn’t know very much English brought it back but we didn’t give him a tip. And we want to give him a big tip. How can we do it. And also on October 26th my husband Ken Keener got an Uber driver and we did not give him a tip. And we want to give him a tip. It was a very nice car and he wore a suit and picked us up at Courtyard Marriott Foggy bottom. How can we give him a tip? Please call or text me 77049 0 xxxx
Hello my name is Michael Smith 8599626xxx is old number new number is 8599623xxx, 1 issue / 2 issue three months now I’ve been trying to get approved by your app for delivery driver for uber eats. I’ve emailed bought a new id and still can’t get approved. Customer service is horrible. Please fix these issues. Call me asap
Hi,my name’s Ahmed Ahmed,my phone # 347400xxxx.
I’m driving for Uber for 3 years in NYC, lately I’ve been 3 weeks didn’t cash out. I contacted uber support on the phone for several hours and through messages but always same phrases no change “ someone is gonna contact with you within two business days!! Nobody could solve my issue. Please take this as a complaint against uber support team who did nothing to solve my issue. Please make sure I get paid especially I’ve followed all steps they asked me to do.
I’m not getting paid for surges. Took 3 weeks to hear from a supervisor, only for her to tell me that it’s happening to lots of driver’s but had no idea if we will get paid what we are owed or when the problem will be fixed. I need to make sure Uber is paying what they promise when i accept the order. Who can I talk to about this that actually knows something helpful?
Wow I thought I was the only one. 3-4 weeks without pay. Does anybody care ?
Hello my name is Jason LaPuma. I have been driving for Ubereats for about 8 months. Up to now I felt you guys were the best driver app out there. Three weeks ago I stopped getting paid for my surges. I have 6 times over the last 3 weeks. Each time the person on the phone tells some different reason why my last trip didn’t qualify for surge pay. So then I called the next time I got a surge and had the lady verify this trip was qualified and then verify that I didn’t get my surge pay. She couldn’t tell me why said he supervisor would call me the next day. Of course they didn’t call. So I waited a few days and called again. This lady also said her supervisor would call me the next day/ Again I got no call. So I wait a few more days and I call again. This time I refuse to let the lady tell me her supervisor would call. She promises he will. Again no call. So I call 3 times today. Each person giving me the same story. Surprisingly a supervisor does call me back to tell surges aren’t getting paid all over due to an issue on Uber’s end, but can’t tell me if I’ll get the money owed to me or not or even when the problem may be fixed. So I ask for her supervisor’s information but she refused to give it to me and hung up. Who can I talk to to make sure I get paid what Uber said they were going to pay me?
They ALWAYS tell you that! There is NO supervisor!!!! I caught one girl snickering when I asked for one! They steal, and think it’s funny!
Hello,I was permanently blocked as a uber driver over two years ago due to high cancellation,please up to now av learned my lesson and I just humbly request you to help me atleast to come online as a driver and I won’t do again the same coz even I was amongst those drivers who joined uber in kenya especially those days there was resistance from the regular taxis and we went difficult times coz I loved to work with uber
I got 3 different charges on my credit card from something call
Uber Trip help.uber.com ca
There is no uber in Canada. I cannot reach a customer service to dispute these charges. How do I contact Uber to dispute these charges?
Please advise.
Thank you.
Respectfully.
Dispute on your credit card, I couldn’t reach anyone in uber, but I stop pymt on my credit card.
I want to sent a complaint to the appropiate HQ department. Is the corporate office mail address listed here the correct masil address to post my complaint to? Thank you.
Hello I have contacted Uber 22 times since September 10, 2019 today I was left with no choice except to contact the BBB. I have submitted copies of my bank statements I have talked to numerous representatives with no resolution September 10 I cashed out instant pay $58.11 September 15 $59.33 both payments are missing I have not gotten any answers except for there is system issuesAnd they have contacted their IT team in reference to this no one has reached out to me all representatives are giving me the same answers I call every single day sometimes twice a day my money is very important to me because I am a single mother drive for Lyft as well whom has paid me with no issues. Before I drive for your company I take note to how my vehicle looks inside and outside meaning I get car washes and interior cleaning done I make sure that my gas tank is full I also go with so far is to make sure there is bottled water and snacks for the customers. I have unlimited carwashes and unlimited interiors which I pay for every month out of my bank account which totals to about $60 a month. Those particular days that I drove for you guys I was really expecting that money because funds were low for me this month I need answers as to where my money is I completed my job as the driver and made sure all of the clients made it home safely September 10 was a big day in Buffalo it was the Chris Brown concert which means that people were intoxicated and I got everyone home as promised safe and with the best customer service.
Yes hi my name is Joel Alvarado and I have been waiting for almost 2 hours a Uber driver to get here and I lost my job for waiting who can speak to about this matter and would like a refund
Don’t hold your breath, Uber does not care and will probably never get back to you or anyone else who has issues with Uber. They are only interested in billing riders and mistreating drivers…shame on Uber!!!!They should be banned from the USA…they are not an American company!!!
Awful customer service, non-existent help or service….the worst company in the country!
Agreed👍🏻
Yes they are. I sent some paperwork to them August 27, 2027 California. I just got it back saying it’s the Wrong Address.. on Oct.1, 2021. They over charged me for a ride. Put an different address on the bill so it can charge more money. I have all my paperwork. But they definitely don’t care. I won’t ride again with this Company.
I AGREE!
I 100% agree. UBER is officially the worst company to work for hence all the lawsuits that are out on UBER!!!
Im looking into getting my law suit in and so should you.
Where do I sign up cus they owe me so much money and won’t pay it I’m so done
Its been 3 weeks and uber owes me 1600 dollars and nobody has been able to help me . I agree with you.
They owe me $725 for promotion they had and they’re telling me because I didn’t complete the whole hundred trips that I don’t get any of the money which is BS if you read the promotion and they keep hanging up on me every time I call
totally agree uber is a terrible company i have been charged twice and they say its a hold i called the bank it went threw it is not a hold. yesterday i missed my flight because no driver showed up and i gave them 3 days notice to take me tothe airport.
Totally agree
We should buy them together and just totally stop using them all they’re doing is charging us money whether or not we’re taking rides or not or even if the driver is misleading you
Does anyone know a number to contact them that actually works?
Agreed they probably are owned by China and India slave labor while they reap billions
We were All making a great living at $2 a mile, uber took over the world,we were happy,they were happy & our customers loved us…Then they got billionaire greedy & forced us to drive for .75 cents a mile!!🙄🙈🤯🤮 WTF i guarantee if these were uber vehicles that would NEVER happen!! So many people lost their livelihood, their lives, i am homeless living in the expensive car i HAD to buy to work for these cheap ass s!!!🙄🙈🤯🤮😢😪thanks uber…🤮
You are right Uber doesn’t give about the driver. I had been denied even thought the checkr background is clear and they don’t care if this is your only job. My father of my kid’s just die and only got Uber to bring food to my kids., UBER DONT GIVE ABOUT DRIVERS
Same here I’m stressing out I have 5 kids
I had Uber pass and I didn’t order it they have been getting me for 4 months and changed me $13.42 ,9.99 ,9.99 ,9.99 -43.39 and I want it back or I will be talking to a lawyer and put it out to all I can send it to my number is 623-418-xxxx
I agree, I live in Arizona and have been locked out of my account because they are requiring me to take a California safety course…huh? no help, trying for weeks, today over 10 hrs, nothing. I think after 5 years Im switching to lift
Bravo!! They couldn’t care less about drivers. Their navigation is crap. And their response was, you can use Ways or Google maps. Also how about having people in the US to answer calls? I’m sick and tired of those in the Philippines, Columbia and India All they do is talk in company speak. They can’t answer a question directly. Oh and “this call is being recorded for quality and training purposes”. Right. Ever hear back from anyone? No way.
Uber has deactivating my account for fraud when they messed up by duplicating my car now they wont delete my account with all of my personal legal info on it. And get this. They changed my password to make it look like they deleted it. They are with holding all of my legal documents for no reason. Might have get legal matters involved.