UPS Headquarters

711 thoughts on “UPS Headquarters”

1. Why are customers not able to reach a UPS manager?

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2. I have pictures of all your ups workers in chico ca o. The sky park location smoking weed in UPS uniform with name tags on. I was able to get pictures and I can name them. All one of their names is Kayla one of their names is Marcus one of their names is Aaliyah and one of their names is Jordan I find this highly disrespectful because my kids were out back and having all your employees smoking a controlled substance outside in your work uniform. It’s not a good luck on the district manager of a company and I would not allow this. I have fired people on the spot for the same thing if you would like proof, I can go ahead and submit that or you can contact me and I can find a way to get you those pictures as well.

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3. Filing a complaint against a manager and district manager of the San Bernardino California gateway hub. UPS is all about making money and when I almost died a few days ago and had to be rushed to the hospita, these two managers told my daughter, well hurry back to work that she couldn’t have time off. They also continued to blow up her phone. I’m going to go public with all of this if something isn’t done. Mother of an employee

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4. just curious if ups management employees recieve some type of benefits or incentives or encouraged to stay at hilton based hotels?

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5. Hello there – Stephen Noonan here – we’re trying to get paid for what UPS has already admitted was their problem:
   Item packaged by Grass Valley, CA UPS Store 6/13 – arrived in Ohio damaged 6/21. The claim was decided in our favor – then rejected.
   A representative from UPS Ohio inspected the item there and found the packaging to be very defective (again packed by UPS Store Grass Valley). His computer said we would be receiving a payment – we even got a check number from someone else at UPS Claims.
   That number: 9806383.

   Attached: ORIGINAL EBAY DOCs – w/ all the information you asked for – which we tried to send weeks ago
   but were not able to do so because the computer would not accept the docs – saying the case had been closed.

   So here it is again:
   order# 17-08734-8xxxx item# 144590524460 tracking# 1Z14V49E032841xxxx Claim# 41644827.
   Dollar Amounts: $135 + 75 shipping Buyers address: Gary Foster 22815 St RT.613 Fostoria OH 448309605
   Attached: Grass Valley UPS Store receipt for the fee we paid for packaging: $55.05
   Attached: Drop-Off Package Receipt dated June 13

   We have now waited over 3 months for this claim to be settled.

   In review: We paid for Packaging and Shipping at UPS ($55.05 pkg and $75 ship) on an item valued at $135.
   It was destroyed by UPS during shipping.
   Total you owe us: $265.05

   Please get back to us As Soon As Possible so we can end this nightmare.
   If you need to talk to us our numbers are: Stephen at (530) 575-xxxx or Tara at (530) 277-xxxx
   My email: noonanxxxx @aol.com

   Thank you

   Stephen Noonan

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6. Package was delivered ripped open 2of 3 items stolen. I was home but driver left ripped open box on door step and left.

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7. Your Gardena CA location has a couple employees which are thieves. I am prosecuting one of them currently: Victor Manuel Herrera – Redondo Beach Police report DR#22-6171. Arrested for theft currently with the DA for his second prosecution. Spent several months in jail for embezzlement. Odd a company your size doesn’t perform background checks then again maybe you do and don’t care about a thief working for you. I am also emailing the CEO with photo evidence of his stealing along with a person name Chris who is his supervisor at UPS in Gardena CA. Pretty strange and I would say if you choose to investigate I wouldn’t use anyone from this facility as I heard (we know talk is mostly BS) they are just two of a ring within this facility doing whatever?? you be the judge. When this Chris person comes into my restaurant again I will have him arrested just like I did Victor.

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8. To whom it may concern, My name is Sharon Roberts. I made a purchase from Nordstrom department store on September20th, 2022. The dress was send out and arrived at the UPS landover,MD facility on 9/22/2022, also was process the same day at the same location. My question is why would UPS provide status notification locator information and then tell customer(me) they can’t find the package. Who process this package??? Bad Bad Customer service..tracking#1z0E7048030249xxxx.

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9. numerous times my driver has left my package in the pouring rain pictures to prove it. he can come back and get my last package it’s Electronics

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10. It is impossible to get a live agent on the telephone to discuss issues. The automated ansering machine is too solid a filter.

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11. I request immediate assistance so that a package declared unclaimed can finally be redirected. Attempts to deliver have not been the subject of a delivery notice allowing the customs to be paid. Since the costs have been paid but the package does not resume its journey. Questioning the customer service staff, the information spont nebulous. Here is the tracking number. 1ZX333R0049785xxxx.
    Please get back to me quickly.

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12. you may not care about privately owned ups stores but you know what? they STILL have YOUR business name and it looks bad on your company when the store is not operating correctly or providing customer service as they should. you have a store, I believe it’s 1418 w pipeline rd in Hurst Texas. owner is Leo Trujillo. I’ve been round and round for 3 days talking to the employees there. there was a note on my door about PKG. Addie told me to bring notice in today which I did, doesn’t bother to look number up because they made assumption driver left notice on the wrong house. my friend said she sent a PKG 2 weeks ago which I never got. please, I expect a response to this

    Cheryl Krause
    860-940-xxxx
    cherylkrxxxxxx @gmail.com

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13. For rural delivery at 226 County Road 336, Rosebud, Texas 76570, a substitute driver leaves packages on the roadside, accessible to thieves and weather. Regular driver delivers to the house at this address and has done so for 18 years. Roadside delivery not acceptable!

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14. i HAVE HAD TO DROP OFF A COLAGUARD BOX TWO SEPARATE TIMES NOW AT A UPS STORE EACH TIME THERE WAS A PROBLEM DURING YOUR PROCESS OF THIS PACKAGE FIRST TIME DIDNT GET THERE DURING THE TIME IT WAS STATED ON THE TRACKING IT WAS 2 EXTRA DAYS LATE SO WASNT ABLE TO BE USED DID AGAIN LAST WEEK GOT THERE ON TIME HOWEVER THE BOX THAT IS SENT BY AIR WAS RECEIVED DAMAGED NEVER HAD SUCH A PROBLEM HAVE BEEN DOING THIS EVERY YEAR HOWEVER THIS YEAR IT IS AWFUL AND I HAVE TO DO AGAIN WHILE MY PHYSICIAN KEEPS CONTACTING ME FOR MY RESULTS AND i HAVE TO EXPLAIN i REALLY DID THIS HOWEVER THE SHIPPING METHODS THRU UPS HAS NOT ALLOWED THIS TO OCCUR WHAT DO I DO I HAVE TO DO FOR THE 3RD TIME BEFORE MY POCEEDURE AND CANT FEEL VERY COMFORTABLE THIS IS GOING TO OCCUR THRU UPS

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15. I own a business (RV Park) our customers put their site numbers on their shipments to receive them and the UPS driver states he has to leave all packages at my office. As I’m not an employee of UPS I do not deliver packages. We have elderly living here and they do not leave their homes, why am I receiving other people’s packages what has changed and why? I’m not a shipping department and I’m not being paid to take care of shipments for UPS. I take care of my customers I’m not sure why UPS is not making their own deliveries and why would UPS expect another company to be in charge of completing UPS shipments. I do not want to be responsible for UPS shipments. I tried to call and I’m not able to get past your answering machine robot to speak to a person.

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16. Your tracking system is great. this website is very helpful for track my courier.

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17. Waited entire day at home for 2nd delivery attempt. No delivery man came to my home but the UPS Tracking system that I refreshed the entire day showed FINAL DELIVER ATTEMPT at 6:41pm. I want my package delivered. Tracking Number 1ZE21V31A892741261

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18. My package from JCPenney was stolen was navy blue king size silk sheets and blush pink queen size sheets I paid 103.04

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19. I am inquiring about an email address that I can attain to whomever handles cases of mistreatment of a worker. I am working at UPS Supply Chain Solutions in Elizabethtown KY through Manpower Group Inc. The mistreatment was not through them but through the UPS lead in charge of the area I work in. After two seasons of working there I have explained many times that due to being burned badly as a child, I am sensitive to high temperatures. I have only needed to go to the break room to cool down a handful of times but the last two nights I have become over heated. The first night I was approached aggressively and asked where I went and then scolded. Then directly after I was made to pull full pallets across the warehouse. Still a bit sore I went in the next day and was made to do a job that usually has one to three other helpers by myself. The supervisors and several UPS people leaned up against rails talking as I poured sweat to the point of cramping in my legs, arms, back, and even under my jaw. There were a couple people who tried to help me but they were immediately told no. I was asked by two different people who saw me cramping if I were ok and the people in charge saw this and did nothing. I almost had a heat stroke at the hands of the supervisor who is a Safety member that preaches about watching for heat related illnesses almost every day. If she puts me in a hospital, I will file litigation. I don’t like to make threats but she is playing with my life. I haven’t described every detail but will when I find the right email to contact. Thank you very much for your time.

    Brian Allison

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20. I have had numerous problems with UPS delivering packages to me. This latest episode, involves my realtor sending me a two pound package.
    First, the email I received on 08/18/22 said delivery would be FRIDAY, 08/19/22 by 7:00pm.
    Then on 08/19/22, I received an email saying delivery would be 08/20/22 by 7:00pm.
    When I called their customer service, they ended up telling me the delivery would be on Monday.
    I also received an email saying that the delivery was rescheduled for Monday, 08/22/22 by 7:00pm
    So, here it is Monday, and at 10:50am, I received an email saying that “YOUR PACKAGE US ARRIVING TODAY, 08/22/22 by 7:00pm. So here it is 08/22/22 at 2:24 pm, and I got an email saying “Sorry we missed you. Your package has been rescheduled for Tue, 08/23/22 by 7:00 pm. So when I called Customer service, they told me that this experienced driver attemped to deliver my package at 1:23pm. Well, I was home at that time, and NO ONE knocked at my door. My security camera shows NO UPS DRIVERS at my door at 1:23pm. When calling Customer Service again, he said that they attempted to deliver my package at 1:23pm (same thing). I told him that I have been sitting at my desk all day long programming and NO ONE came to my door. My security camera shows the same thing. So this customer service person says he will reach out to the local facility and find out what happened to the drivers in not delivering this package at 1:23pm. It is now 2:33pm and still no call from UPS. I know he has my phone number correct, cause he read it back to me. I told this guy to tell the driver that I am home, and to bring my package to me now (like that is going to happen).
    I have already decided that UPS, like FEDEX and AMAZON, DOES NOT KNOW WHAT THEY ARE DOING, and anytime that anyone wants to send me a package, NOT TO USE UPS.

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21. You lost a gift package i sent. Last i checked was June 23 now you say its not your problem. It shipped in may, you received it and just like that its lost.

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22. I have called the UPS more than 10 times to get someone to help me with shipping; I first spoke to a lady named Shannon, she was a little helpful, I called back later to give her all the information that she requested but a man answered and said they were trying to finish up for the day and asked me to call back tomorrow. I called several times to get hung up on and finally got someone to answer just to be told they were not going to answer my calls because they were too busy. I have decided to go with someone else who would actually appreciate my business, I will be sure to pass this along to everyone, your store located on college park, number is 407 -601-xxxx.

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23. I insured a watch for $1K. Sent to the Netherlands. They refused it – due to an additional high cost at receiving address. Apparently it was sent back. For me to have it returned I’ll be charged an additional $500+/- it cost me $200+ To insure it. I’m told my insurance doesn’t have any value How does this make sense? Tracking #1ZY809E4PG50756490

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24. I had a shipment of 4 large bottles of cheer laundry ordered. I got a message that it was delivered in enterprise, alabama. I don’t live there. I live in Jack, Alabama 36346. Four large bottles of cheer is expensive. I want my package that I ordered and paid for in good faith.

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25. Yes I live in homer Alaska and a couple days ago I went to the local UPS store to drop off a Amazon return the item was a rechargeable water flosser. Having a battery the item I described needs to be shipped by GROUND the manger at the UPS store insisted on trying to convince me that in need to contact Amazon to get an “air” shipping label I knew for some reason she was waisting my time but to be sure I contacted Amazon and they confirmed what already knew and told me there’s no such label for my return so they scheduled a free ups pick up but instead of picking up my return package the UPS Driver left the label which is a ground shipping label with some packages he dropped off to my landlord now I have the label for my package but I’m afraid if I go in the manager will give me the run around again. I really don’t appreciate her waisting my time and efforts in the first place on such a simple common knowledge situation. The other employee there only had negative input saying she ordered a label from UPS and it never came. All problems and no solutions from these employees at the Homer ups Store.

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26. I am extremely disappointed and upset with your UPS service. My tracking number is 1Z400F2F0316373481. I was to receive two shipments from UPS today August 12th. I track all my packages and I received my Amazon package one box was fairly large but light and it had glass shelves in another box that was quite heavy I brought them into my home then I tracked the UPS number I included in my complaint and it said my 6-ft box that I ordered that weighed over 20 pounds was delivered at 5:15 I arrived home at 5: 23 no UPS truck just two boxes from Amazon and yet my box from ebay that was 6 ft long and wait over 20 lbs was not delivered at my door my address was correct I pulled up all the paperwork when I contacted UPS. I called them four times no one seemed to be able to help me they kept on saying they’ll send in a ticket and they will have a local UPS person call me and they never did I spent the whole evening trying to contact UPS and find out where they delivered this box too or possibly the driver scanned the three large boxes and was only able to carry two up and forgot the third box that’s the only thing I can think of. I am a senior citizen I live in a gated community my neighbors use walkers and wheelchairs no one took a 6 ft tall box that was worth over $200. I can’t get any answers from your company I am thoroughly disgusted and don’t know what to do no one will call me back what kind of company is this what kind of customer service I’m sick to my stomach I’m a senior citizen on social security I don’t need this this was a gift for someone I barely can eat and now I lost over $200 because your company messed up and either delivered it to a wrong address or scanned it in the truck and just left it there and now I’m in limbo. I am thoroughly and totally disgusted I’m sick to my stomach I can’t get any help from your company what am I to do. My phone number is 561-929-xxxx. I have an email suxxxx @live.com. I am hoping that you could help me resolve this matter I have no one in the state I’m all alone I don’t know what to do how could they say it was delivered How could a 6 ft box that’s over 20 lbs disappear the driver had a mess up and someone won’t help me this local UPS it’s a joke I’m sick to my stomach please help me thank you Susan hacker

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27. A package was delivered to my address that does not belong to me and can’t reach a live person to resolve issue.

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28. I have been on hold now for 23 minutes
    I have a complaint with your company

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29. I have been on hold now for 23 minutes

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30. Truck driving too fast on private drive. A posted speed limit of 10 mph is at the beginning of the drive. The size of the truck he should really not be going that fast as he is going to tear up my road.

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31. I went to your automated website and customer support about an overnight package, nothing is updated, where’s my package?

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32. Hi my name is Kaiden and I’m 11 years old, I believe I am a talented golfer, I am seeking sponsorship to enable further progression with my golf and also in return would be advertising your business, I am a member at Dunscar Golf club in Edgerton and also a member at styal golf club in Manchester, I play golf on the European junior golf tour, northern junior golf tour, David Horsey opens, and any competions around the uk I my parents can afford, I recently qualified out of 91000 adults and juniors around the world, and was one of the 40 finalists to play at St Andrews old course just before the open, Thankyou for your time

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33. We have utilized services at the UPS store at 11936 W. 119th St., Overland Park, KS 66213 for about 20 years. I thought you would want to know that the two men currently working there have been very rude the last few times we’ve gone in. Also, the place is filthy dirty. It appears to not have been cleaned for months.
    I’m sending this information to help your company, not because I want to voice a complaint. (If this were my business, I would definitely want to know.)
    Thank you. Have a great day.

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34. I’m a customer at your Newark N.J location I went to the store on Monday 8/1/22 opened my mailbox and I found that my package had been opened the item inside was missing.If this happens at your establishment in a so-called safe place to receive my package I can Imagine what else goes on there.

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35. A Employee Driver who worked 7/30/22 at 2:00-300pm. Was parked right in front of my house peeling a orange, and left her trash on my property. She was a blonde white woman. I asked her to pick up her trash, and she ignored me. I picked it up, and put it back in her vehicle. When she left she had tossed it out well driving, onto my neighbors property. This is very unprofessional and unacceptable well she is working!!! She is making your company looking bad.

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36. Last week, I was notified that my daughter’s birth certificate had been lost by UPS (tracking number 1Z0380A52914393690). The vendor specifically recommended using UPS as a more “secure” option for transit. I have been through customer service who has not been able to help beyond stating the investigation has been completed and that the document has been lost. The customer service agent stated it “may have flown off the truck”- if that is the case, unacceptable and somewhat unfathomable. This is unacceptable as your company has now potentially exposed my daughter’s identity to those who might use it for ill will. I am requesting an intervention from upper management to further investigate and scour the shipment facility it was last seen at (7013 Center Point Dr, La Vergne, TN) as well as the truck it was placed on, and any additional places it may have been. If this document is truly lost, this will cause me extra aggravation and additional steps to secure my daughter’s identity which will take precious time and potentially cost money.

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37. I won’t to pick up my package at delivery point

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38. This is not about my package it’s about the drivers in those hot tin trucks that aren’t driving around with the above average temperature and the driver passing out from the heat the usps Mail got air in there trucks after t same thing happened to them

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39. I sent a phone to my son through UPS. He tracked it and took it right from the driver. When he opened the box the phone was gone but the earbuds and charger were still there. We have contacted the store, they reached out to complaints to be investigated. I have sent messages. I bought the insurance but UPS doesn’t seem to want to honor it. I am now going to file police reports with the state police in both states, contact my local news media, and social media. I feel like your company has no intention of reimbursing me for a phone that I am paying for but do not have. This has been a horrible customer service experience.

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40. Yes I live off of Brentwood dr. In eagle point, I would like it if you can instruct any an all drivers who deliver off this road to slow down they drive way to fast it is a dirt road an loose gravel is causing rocks to fly. Also there are a lot of people who wLk this mountain with all the twists an turns it is dangerous, I don’t belive they could avoid a disaster at the speed they drive on it. Thank you gavliyn.

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41. Good Morning!!!!! I’m writing a complaint on behalf of the residences here on Boone Lake, Rhode island . Your drivers who enter our family oriented neighborhood need to follow the speed limit which is 15 mph…..There are 3 streets here, West Shore Dr., East Shore Dr. , and Birch Drive. We have complained to The Rhode Island State Police, who have assured us they will patrol more!!! The speed limit here is 15 mph. Consider this a warning to your drivers. We WILL report them!!!!! Thank You for your time. May we hear from you on this matter?

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42. Your customer service is the worst I’ve ever dealt with! It’s non existent!
    I will never ever ship or receive another package from your sub par company!!!!!!!!!!!!!!!

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43. I have never experienced a situation such as this. Ups was to pick up a packa Friday my home on Monday,July 18th. The driver came and did not take it because it did not have a label. I didn’t receive one when the arrangements were made. He Didn’t have any on his truck and told me he would be back tomorrow. He never came on Tuesday. I find it unbelievable that he had no labels in his truck.I have spent two days in the house a this is not a way to treat a customer!

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44. On July 7th UPS said they delivered an Air Fryer Oven to 1322 Jackson Pike,GALLIPOLIS,Ohio 45631. But I never received it?

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45. UPS delivered 2 packages to wrong address. Been on phone for 2 Hours now and nothing resolved. Created account on ups website and when putting my address in it has wrong city (lakewood ranch) I live in Bradenton
    will not let me put in my correct address.
    My address is
    Mark Meiter
    xxx 107th St Cir East
    Bradenton Fl 34212

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46. Employee at United Parcel Service for 35 years working in DMP realizes we spend thousands of dollars on solidification of dish soap, clothing detergent and hundreds of items we should be donating to local food banks

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47. I have been getting the run around since March and please don’t tell me to call the line for a replace w2 because I worked for you Christmas 21 and the system say they dont have acw2 when the one I received has the incorrect SSN#

    PLEASE SEE
    [EXTERNAL] Fwd: Re: HRC33xxxx – W2 form as need to correct social security number

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48. My package was shipped on 5/23/22 and expected date was 5/27/22. The package box was left on my porch ripped in two area. I opened it and remove the iLand Surveyor Equipment and threw the package out. The equipment was for my husband’s job that he was starting end of June. When he checked the equipment he noticed that the equipment was damaged and he just found on 7/8/22 another equipment is damaged which make it two damaged equipment and the main equipment box need to be recalibrated because of the damage. I just found out that he can’t file a claim because he doesn’t have the box that the equipment can in. I’m his wife that opened the package and I didn’t know that I needed to keep it in order to file a claim because I didn’t know that he would have to file a claim. My husband paid insurance for this package to be shipped to him and in good faith. I would like for UPS to honor this claim and hold up their end of making the necessary correction. This is my husband source of income that we desperately need. He is very fortunate to be able to work after having open heart surgery this pass January. Tracking number:1Z950X110320179408

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49. Please help! Issue has been ongoing since March and no one seems to be interested or willing to solve it…in March we sent a package to our daughter in Tempe, Az. When it arrived, UPS told her it had been damaged and they couldn’t deliver it. It was returned to the sending UPS store and they told us it was damaged also, so my husband went there to pick it up. Yes indeed…it was damaged. It appeared, by marks and etc. that it had been run over by a vehicle. The box was busted open, the contents were also damaged. When this was sent, it was packed in a wooden box, made out of 1×4 plywood , nailed and glued on one side. On the other side, plywood with screws all the way around so our dtr. could open it up with a screw driver. It was labeled with GLASS in large letters, on each side. Now…this man who packed it, worked for Allied Van Lines for years and is an expert in packing anything. Never a complaint or broken object. When he inquired what had happened, the clerk told him it had not been packed well. Now that was a joke!. Inside the box were framed pictures of doilies that had been professionally framed, that were made by a great-great grandmother, along with several other items. The frame and glass were broken, the doily torn off where it was attached. The box had been torn open , crushed on one end with part of it missing, delivered back in pieces. This was all damaged by a delivery by UPS and it needs to be rectified. All we are told is that the claim was denied and then $5.00 was offered. Then we are told UPS has no record of the complaint when the store clerk called them after a period of time and multiple visits by us to the UPS store. Wouldn’t you think we have been pretty patient since it’s been 7 mos. this has been in the works??? It is hard to explain this whole situation by an email but I’m trying. Please…can you help??? All we want is the picture framed and the box delivered to Tempe. We live in Riverton, Utah and the phone number if (801) 254-xxxc if more information is needed. We are in our late 80’s and if this isn’t resolved soon, we will be dead!
    Thank you…Carole Harnden 2652 W Silver Creek Dr. Riverton, Utah 84065

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50. To date I’ve been on the phone for different times since I’ve never received my package. I was told I would get a refund the first time I called.
    Now I’m being told there has to be a investigation and I would receive a email, this never happened ! Surprise !
    I’ve been getting the run around since I started calling. My package was sentenced on June 28th 2022 at 2:49 pm and was supposed to be delivered by June 30th 2022 by E.O.D. so it says on the receipt! My tracking number is 1Z05R8460295526841, claim number
    C-0101875748

    All I ask for is a refund of $33.95 since you lost my package. If I don’t receive a payment I’ll have to send a letter to the CEO telling him or her my experience with the horrible customer service I’ve received.

    Please respond accordingly.

    Sincerely,

    Jeffrey DeBiase Sr.
    201-494-xxxx

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51. I am getting conflicting information regarding the package I shipped with your company first I was told that my Dewalt tough Chest 63Gal Mobile Tool Box which I packed with Masonic and Eastern Star Regalia which cost well over $5000 and secured at the UPS store with a with a heavy duty lock the items are missing and the container was empty upon reaching the Carson City CA UPS Hub. Than I was told the the items got damaged as well as the Heavy duty Container at the Illinois Cash Hub whereas UPS discarded my items, I am fully aware that I was suppose to be notified prior to the disposal of my items. The final information I that my damaged items and the damaged container was going to be shipped back to me. I have no ideal as to what the truth is I was transferred to 9 different UPS agents and non could give me a definitive answer. I was told an investigation was opened today. Nothing makes sense to me.
    Tracking #1Z08E83W0376390069

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52. My name is Pastor Michael Hibbert of the ChurchofLight in Compton, CA…Recently, I ordered some racing parts from a vendor located in Arizona…That was almost 3 weeks ago. For some reason, our local Compton UPS Driver, cannot come to our gate, and punch in the CODE to notify us, that he is HERE!!!! (I live in a townhouse…gated community) He only made ONE delivery attempt, and then relegated, to sending the package to your local drop-off spot. Well to my chagrin, CVS store 9509, located at 650 E. El Segundo Blvd, LA CA 90059, does NOT TAKE LARGE PACKAGES from UPS!!! Why would your Multi-Billion dollar company, pick such an auspicious place to send packages too….now my package is somewhere in LIMBO!!!! Those racing parts cost me $800!!!! Not much to you, but to a lowly Pastor, that’s big MONEY!!!! Can you please correct this major FLAW in your delivery system…it is totally unfair to the Citizens of COMPTON!!! Most of whom, will not take the time out to complain about unfair practices….Thank you for your Time…

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53. I have been waiting for almost 2 months on a very simple claim. No information. I was disconnected after being transferred twice. The store manager has given me conflicting information. This is a very poor way to support a customer with a claim. iz378fx499390175

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54. I always used UPS ,and so does my family but not any more , because of you will no longer ship gun parts , hope you go broke you woke commies !

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55. I have been made aware that UPS has terminated accounts with certain firearms dealers without due cause. Regardless of your personal views related to firearms ownership, your decision to refuse to provide delivery services and threats to confiscate and destroy items which you dislike WILL RESULT in litigation for violations of the interstate commerce act. Just do your job. Guns are here to stay.

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56. This is the most frustrating delivery company. A food business in Texas shipped a perishable and expensive order to a friend for their birthday. It was due to arrive today. The delivery person did not leave it, even though the company has a signature release on file – it is standard company policy. Now UPS is going to re-attempt on Monday June 27, and the perishables will be destroyed by then. What good is a signature release if the driver won’t honor it?

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57. My husband had two deliveries within the past two months from the pharmacy that were visible labeled refrigeration. The packages were left in the packaging area on the floor. The medication went bad and monies were lost. This is unacceptable customer service. I filed a complaint earlier and is still waiting for feedback.

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58. If an individual owns a ups store, who can I refer my complaints to? Is it just to that store location. Since the individual is the owner??

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59. Extremely poor customer service from your Coquitlam terminal.
    Your driver constantly lying about no such address and could not contact me.
    I have made 5 phone calls on my parcel #
    1Z94YE912040645143
    I have been promised deliveries and phone calls.
    I received 1 return call on June 17,2022 at 08:21 from 604-528-4200.
    When I answered they hung up.
    I was promised a call From a supervisor by 15:10 today June 21,2022. NO CALL. Your trucks have delivered here many times before
    Tracking #
    1Z94YE912040645143

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60. hello good morning my name is stephanie willis , im writing on behalf of my husband George willis , 2019\2021 my husband loved his job so much he worked really hard was friends with everyone did work that others didnt want to do he always stayed after work to finish what work was left to do , so i am writing this to anyone that will listian…….. i started to get really sick .day after day i got sicker, and sicker so he started to miss work because i could not take care of myself,so shortly there few days later i started to pass out and not makink much since passing out over and so my husband george willis took me to the hospital along with my daughter , the hospital they took me to kcould not help me so they called and ambulace i died twice on my way to the hospital ,i fell into a coma for 7 days the reason this happened to me was thet i became a diabetic and i had no idea i am very lucky to be here because my sugar level was 1800 most every one calls me a walking miracle , so after all this i got better so i got to come home after being in the hospital for almost a month. my husband got fired for no reason because the leads and boss knew what was going on and keep saying take care of your wife just stay i contact let us know when you can come back to work,my husband loved his job he was a hard worker i would like to talk to someone about this problem my husband has been band for employment for life i am guessing ,i dont think this is write at all he loved his job and because i got sick he was fired wrongfully ,all he wants is to come back to work can someone please help my husband its just a job no my husband took his job to heart ….i dont want to go futher up and no this is not a threat at all i just want justic for my husband,

    Reply

61. 1Z6V52A22601961247

    Amazon could not pick this item up now UPS didn’t come at all yesterday it’s another day with UPS and still no one has come to pick up this package no one came yesterday I was told they came 3:03pm the close time was 9-3pm not 3:03pm and no one came all day I have no paper nothing now we’re on the second day almost 11 pm they cannot tell me when UPS driver will be out here again I cannot wait here all day I have things todo I was told it would be placed under urgent and still
    And the customer service lady is just going to repeat herself on the phone and the complaint center as well 9-8 pm that’s all day I have things todo..
    Sent from Yahoo Mail on Android

    Reply

62. Received 2pgs 6/8/22 driver left the big pkg at the end of the steps and he threw the small pkg up the steps. Got a call from ups supervisor name Steven @549pm who was ignorant and disrespectful. He said the driver do not come in your house but he will have the driver to come back and get the pkg but it would be very late. Which I knew that was a lie. Driver Never came. My grandson had to come and bring the pkg in @ 930 last night because it was raining. I call and put in another complaint today 6/9/22 @ 907am case#00973336056 very nice person Jadeanne ( not sure spelling) was told I would not get a response from my complaint. Why? I retired from. Ups about 10 years ago from c/s dept. things have really change because all complaints got a response. Things are really changing. at Ups

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63. I ordered a item online the tracking number said it was I my hand on the 25 th of may no such delivery was made yet the seller said it was
    Would you check into this please

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64. How do I get the ups driver to stop driving on my grass and speeding down my driveway? I have animals and if they get ran over like my neighbors dog has it will not be pretty!

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65. I I am a UPS employee who has been working in a hostile work environment.

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66. This is a very unprofessional facility location Baton rouge louisiana 70807 roaenwald road. Financial documents were severely damaged. The bank couldn’t complete my transaction because of how they abused my package.

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67. I’m a bottled water vendor for your Alamosa Colorado store. I have not been paid in a year. I need a # for Michelle Carraro-Smith

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68. for the second time i did not received my package at my residence. Instead i had to go to local ups store. Both times I did not get any note left by delivery person nor any doorbell ring. My wife works from home so shes usually home & would know. I called ups complaint center & was told supervisor would contact me, but never received the call. I wonder this business practice is common to save time for the employee and the company. It would be cheating customers and clients who paid to have packages delivered to their addreses. Not only is this a horrible service but business ethics comes into question. Complaint reference # is c0094421575

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69. Sent a package out of an UPS store in Brewster New York. The package was not sent to the correct address. Then the package was shipped back to the store and they kept telling Me that it wasn’t there. Now they found it in the back room of the Brewster NY Store. Now the Brewster NY store will not resend the package and pay for it.

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70. I went to the UPS store at 3066 Zelda Rd, Montgomery, AL 36106. A black lady with braids waited on us. After she scanned my boxes, she said to me “can I get the name? I replied to her “the name of what”? or are you asking me for my name ? She immediately got an attitude and was very rude! This experience was completely unprofessional to say the least!

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71. How does an employee talk to ceo as a last resort before going to eeoc

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72. Dear Team,
    Once we have add product in product column below error we have faced kindly matter take up with concerned person almost 1000kg+ shipment pending due to below Error Both screenshot attached for your reference.
    image.png
    image.png

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73. I have been waiting since January February when my complaint was filed and I have not resolved it yet I would appreciate it if someone would allow me to talk to whomever I have to explain what may be missing or why hasn’t it been taken care of after 3 months very disappointed
    please call me or contact me to let me know what’s going on my name is Joe Duke senior I can be reached at area code 574876xxxx Thank you

    Reply

74. Supervisor named Kim or Kimmy was rude hung up on my face refuse me to speak with anyone. Reggie answered the phone stated that he is a supervisor after several attempts he was very useless can I have someone call me back at 323-286-xxxx

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75. I was given the position for small bagging temporary until Ms Janet return to work. I have asked several times to return to first shift answer remains No.. But know Post office shutdown at night just Sortation. Well I was hired as a Preloader that’s what I am good at. Don’t mind helping but I prefer to go back to mornings. Well more money only work 17.5 hours a week. I do Well at my job but I prefer Preloading on morning shift. Thanking you in advance.

    Sincere thanks,
    Karol Calip

    Reply

76. Hello I just spent an hour on the phone trying to pay a bill at UPS I couldn’t find it on the website how to guide me to the bill pay so I contacted customer service and I got people that the English was so broken that I could not understand them I finally got them to understand send me a paper bill that’s how I have to pay my UPS with all this online technology I have to pay my bill through paper again because you can’t hire people that speak English and you don’t put on the website a giant tap that says pay a bill okay somewhere on there I’m sure it says pay bill but I can’t find it so I can’t pay it I’m totally late on this I’ve been trying for weeks you need you got a problem and you need to fix it make the stuff to where it’s visible or at least there’s a sign something that gives somebody a clue because your customer service personnel are of no help of any kind to anybody that only speaks English.

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77. UPS is using local Postal service, delay’s and packages lost or delivered to wrong address. Why is UPS doing this! Started this year.

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78. I don’t know if you are who I would complain to for the UPS stores in Colorado but there is one particular one on Thorton Parkway in Thornton Colorado that is never open on time and it is the manager who is always late this is been several times that I have been up there and they are never open on time

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79. April 28, 2022

    To Whom It May Concern,

    I have the most awesome driver. How can I get him recognized. I tried the
    Hero link but it keeps giving me an error message. I am not sure which distribution center he is out of and I only know his first name, Steve.
    Steve has been my UPS driver for over 8 years and it amazes me how efficient, kind and friendly this man is. He always goes above and beyond.
    I am 71 years old and when I have really heavy deliveries he has always rang my doorbell and set it just inside the door. For a while, I had window glass deliveries and it was really heavy but he always rang my doorbell and set it just inside the door. Once or twice he alerted me that the glass was broken inside the package so I knew he had the delivery but told me how to make a claim. This is going out of his way. I have had dehumidifiers delivered and they weighed a lot and instead of just leaving it on the porch, he rang my doorbell and set it inside. I know they arent suppose to do that, but he goes above and beyond and I am so grateful for this. You have no idea how much I appreciate this as at 71 years old, I have lost the strength to lift many things and I would have to wait for my son-in-law to come by to bring it in and it could be days and you know how that is if you have kids and you ask them to do something for you.
    I have never in 8 years had a misdelivered package, either me getting someone elses or mine being delivered to the wrong address. Thats some track record! This just goes to show you how conscientious this man is. I have never seen him drive over the speed limit in the subdivision. He makes full complete stops when at a stop sign. No matter what, he goes out of his way to be helpful and friendly, courteous and professional. He always has a warm friendly smile on his face and it means so much to people in these times.
    I rarely write letters but Steve has deserved this recognition for a long long time. Please tell him how grateful I am for his kindness and recognize him as an outstanding employee of UPS. If everyone were as nice and as good and kindhearted as this man, the world would be a better place. If everyone did their job with the accuracy and dedication of Steve, the world would be a happier place. UPS should be proud to have such a wonderful awesome person working for their company.
    Please tell him how grateful I am for his kindness and please recognize this man as a an outstanding employee of UPS.
    You are lucky to have such a person working for you.

    Thank You,
    Barbara Gronas
    xxxx Cypress Circle
    Dexter MI 48130
    (734) 253-xxxx
    (735) (734) 882-xxxx

    Reply

80. Poor customer service from your local office. Spoke to them regarding three packages that did not need a signature. Said it was their option if they wanted to make me sign for it. Call local office said they would waive signature on items that did not need a signature. Then I got a callback from your local office and someone screaming at me telling me they’re not gonna weigh the signature. Spoke to customer service said I would get a call back from a supervisor from that office that was Friday still no callback. Not sure why I have to have a signature on a package from a family member who waved signature. Would like to speak to someone regarding the person screaming at me. Not sure why drivers requiring signature on items that do not require a signature. Again I was told I would get a callback no call back given. Poor customer service

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81. They don’t read instructions from Amazon. Left my package at a regular cow gate, not at my house !!! Complete address, & instructions on Amazon on how to get to my house !! Fix YOUR DRIVERS !!!

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82. please help me i am a 76 a disabled woman i have a family who hate me an d my grandson James Richard Warburton and partner live somewhere in Ringwood Hampshire but are causing me great distress having mail and parcels to my home at 27 Ringwood Road Verwood Dorset BH31 7AA UK
    AND GIVING HIM THE EXCUSE TO COME AND VERBALLY AND POSSIBLY PHYSICALLY ABUSE PLEASE HELP PROTECT ME MOB 0756116xxxx

    Reply

83. trying to find out if you work for a Agent Eagle Jrn thru a government agency that suppose to help poor people or if this is a scam, please return a message to me otherwise this is going to the polic
    e

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84. Mr David Abney

    Please let your driver know that don’t bang / hard knock on the front door, only one ring is enough.
    Signature require or not.

    Don’t send mad or crazy driver on my property. Respect the privacy of the house.

    This is going on since summer of 2021. If I have to replace front door UPS have to pay for it.

    Thanks

    Karimi
    1957 N Port Ct
    Grapevine TX 76051

    Reply

85. my neighbor sent me pictures of my packages setting on my trash cans by the road ups could of drove up my driveway to deliver my 100$ order I am nearly blind and my packages were not there when I got to them from Amazon because of the ups driver couldn’t take the time to drive up to front door I would like my order that was left on my trash cans by your ups driver for 2626 /2628 Francis Mill Rd ohatchee Al 36271 Amazon can’t replace my order cause they did there job your ups driver did not deliver the packages properly please contact me at xxxx

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86. Package not delivered and won’t refund money

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87. I have a package that’s being delivered through UPS, tracking number 1ZX3110RYW08147824, to Kim Cobb, 8710 W Flamingo Rd, Apt 431, Bldg 3 Las Vegas, NV 89147 and did not receive it on Saturday, 4/9/22 because they said I wasn’t available, but I was home all day waiting for my package and UPS did not ring my bell for me to buzz them in. So, I had to wait until Monday and the UPS app showed I would receive it Monday, 4/11/22 by 7:00pm. I made several calls about my package and got different answers from different agents as to when I would receive my package. I spoke to a supervisor and she put me on hold for 45 mins. without checking back with me so I hung up. The package never came. I tried sending a complaint online but it wouldn’t take my password nor let me change it. I just want my package and would be very grateful to receive it. I am disabled and unable to pick it up at distribution center. Can you help me please? Please feel free to contact me at any time 702 334 xxxx. Thank you, Kim Cobb.

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88. I ordered a package. It was marked delivered by UPS at door. I have yet to have recieve it. I have been calling and told I will recieve an email to my account to start investigation. The second problem is both times there is no email. How can I start an investigation when I am not getting the email that was said I will recieve within 10 to 15 minutes? In my head I am scrraming why is this so hard. My package was either delivered to wrong house. And and thats another thing. The guy I talked to on April 10, 2022 had the nerve to ask me if I consulted the next door neighbor? No. Then I asked why should I have to go around to random people asking about something that shoulf have been delivered to the right address by reassuring the number and street city and state coincide with delivery address which I inputted as my shipping and billing address. I am sure other people are frolicking to the next door neighbor homes. I don’t even know their name and certainly not interested in to getting to know anyone. I like quietness. Introductions lead to company that is unwanted at least sometimes. My tracking number is. 1Z3YV6880202168034 . Everyone has a job and I am not blaming Corona on delivery issues because issues such as not delivering packages is really not acceptable at all. Please investigate where my package is. I am not reeaching out for fun but, my money is mine and to steal a person package is wrong. I need money back to me or my package returned. If UPS delivered to wrong home may the deliverer knock on the person door to retrieve my package. Due to Corona. I do not want it if it has been opened. My name is Donyale Printup. 77089xxxxx is my contact. My order number for purchase at Saks is 293269361.

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89. Extremely poor customer service from UPS driver that lied about an attempted delivery. I have the driver on camera ringing my doorbell and running away (total time 8 seconds). Why would he do this? Because he did not want to deliver my package on time. I called UPS (immediately after I got to the door and saw him drive down the street) I was told I would get a call back. After an hour I called again and was told the driver refused to deliver the package. REALLY?? Why is he still employed then? This is unacceptable and inexcusable behavior for any service provider. Some one owns me the extra cost incurred to have my package delivered on a specific day and the fee I will now incur because of UPS’s failure to honor their commitment.

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90. I have had nothing but problems with tracking # 1ZW934R51372274206. Package delayed since the 4/4/2022. Spoke with customer service at 7pm 4/6/2022 lady assured I would get a call about this…. but instead got txt message at 8:42pm 4/6/2022 stating 2nd attempt was made…… NO ATTEMPT was ever made…… Spoke to another customer service person Jayce and he said he would expedite this and I will get a call at 10 am on 4/7. I doubt this will happen as UPS seems to be playing games and not doing their jobs properly. This is a gown for my son’s Army military Ball and I do not appreciate being lied to and being played by people who do not want to do their jobs. I am so very upset about this and my next step will be file a claim for reimbursement of the cost of the gown if I do not have it by tomorrow. This is terrible customer service and you should be ashamed of how you are treating this.

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91. My parcel was damaged in transit
    Ups store #3354,Michael, was responsible in handling my claim.
    I purchased insurance for. This Tiffany chandelier
    I have been in correspondence with Michael since December till now
    With no response

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92. Recently the UPS store #0529 4758 Ridge Rd. Cleveland, Ohio 44144 was bought by a new owner. I would like the name address and phone number of the new owner.

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93. When does the safety of the children become more important then stops per hour with UPS drivers. I am sick and tired of seeing UPS trucks totally disregard the speed limits of neighborhoods. The UPS management is more concerned about there numbers then whether or not someone dies because of these requirements. It never fast enough as their bonuses are based on the stops per hour of the drivers. It’s not enough to do a good job as the only time this gets any attention is when a kid dies from there speed. Making the company just as if not more responsible. It never a problem until it’s there child who is the that gets hurt. Only then does it become a real problem.

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94. We as a company usually have great service from our Davenport facility. However they have failed to deliver $3,232.96 worth of merchandise due to improper methods and procedures for broken or damaged packages. Package due on 03/17/2022 and as of 04/05/2022 nothing. Of course no phone call or items that were not damaged, just customers left with unanswered questions and a rude customer service person starting to start a claim that Davenport will somehow deny. Epic Fail by a driver and facility that fails to follow methods!!! Please deliver merchandise, or have supervisor / Manager call to resolve!!

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95. Iam an employee at ups and and iam not getting paid 3 weeks now and iam not the only one we need help in Sherman tx the union trying to but fixing go on to 4 weeks for me and 5 weeks for another iam just reaching out for help

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96. I would like my delivery driver to get a standing ovation. How can or who can I reach out to help me to acknowledge him. I saw what he did and it was a kind act not to often seen.

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97. Why put in an expected time for package delivery in an email when the driver is late.

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98. I shipped a autographed collectible by ups and ups destroyed the packages. The item was worth 500$, I sold it for 350$ and it’s now worthless. I have trying for over a month to get ups to fix the problem and have gotten nothing but the run around. I am on the verge of filing in small claims.

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99. I have had numerous instances with late deliveries and have filed numerous complaints through the customer service line over the last two years with zero response or improvement. This last package that was delayed yesterday with no response and no explanation on why it was delayed is the breaking point. This package was critical to a work project and now I have to explain why I may not be able to meet a work deadline. Over the past two years I have had numerous issues with your Baldwin Park hub. I had one instance where a package was “Out For Deliver” for five days. I’ve had instances where the package was scanned from one location to another location without any purpose until UPS finally admitted that the package was lost. Only to have the package show up at my door two weeks later without explanation. Packages are late over 50% of the time. I have reached out to my regular vendors to request them NOT to use UPS for shipments to me because you are not realiable. I have never had issues with Amazaon shipping or FedEx or OnTrac or DHL or US Postal. Yes UPS continusly screws up my packages. I have filed numerous complaints with the customer service line. In each instance they have responded that they will escalate the matter and have someone from Baldwin Park reach out to me for a solution. In two years and dozens of complaints NO ONE has ever reached out to me and the service has NOT IMPROVED one bit. You have a major problem with the operations at Baldwin Park. You need to address this situation NOW. There are over 300 Yelp reviews about Baldwin Park UPS with a rating of 1.5 stars. I am not the only customer with issues with Baldwin Park. Please take a look at the situation and correct the issues that so many of your customers are having with Baldwin Park.

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100. We are expecting an over night package from Holbrook az. and never received it. tried calling Holbrook az. ups no answer.this package contains a check for over 200 thousand which is vital to our towing co. Bruce speirs phone 928688xxxx

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101. I was told all day I was getting my package today Thursday march 24th 2022 before 7pm. At 7:15pm I called to see where my package was. I was transferred to a dispatcher in Lyndhurst NJ who proceeded to scream at me and call me a customer who is being a b because I was talking about my delivery while a representative from Tmobile who is the shipper was on the phone with me and overheard Debbie’s comment.

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102. After UPS rescheduled delivery for my package on 03-22-22, I was advised via email that the package would be delivered today, on 03-23-22, between 1345 and 1745 hours. The package was not delivered. I called customer service at 1822 hours. After being on hold for 16 minutes, they advised that the package would be delivered the following day, on 03-24-22 duribg the same hours. Tracking #:1Z14V5274339388899
     The phone call was interrupted for unknown reason, but the scent did not call back. Instead, I had to call again, be on hold for 13 minutes, to find out where my package is, when it was UPS’s responsibility to notify me of late delivery. Overall, bad customer service all the way around. I had to reschedule my appointments now three times to make a simple delivery happen. Please look into this matter. Also, your phone survey was down.

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103. My pharmacy sends my medications to me with ups . I was notified it would be here on Thursday 3-17-22. I was told by 7 pm I waited all day my medicine never came i called Friday morning the 18 th I was told it was miss filled it was in route to me I waited all day again. It never came I have been out of some of my meds. I then was told saturday it never came. I have been waiting all day again today. I am told I have to sign for the package. I think 4 days is too long when I need my meds. This also took place last month I didn’t have to wait as many days . still being told it will be there today to not arriving I have still not received my package. I have already had 1 stroke from not having meds . the package left the pharmacy on the 11th. I need this package today without fail. I seem to get no where in speaking to the regular office I hope this can be taken care of by notifying corporate. thank you my name is Cindy Powell the track number is 1zf3037e4200241567 my address 702 palm way Needles Ca. 92363

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104. I am interested in the tuition assistance program in Phoenix, Az while working for UPS. My daughter will be a student at Arizona State University. I was wanting to talk to someone about the program and see if she should apply even though she won’t be starting school until the Fall. I have another daughter who has been through the tuition assistance program in Lousiville, Ky and it is a great program. I just wanted to be sure the program in Phoenix is the same. Thank you!

     Reply

105. For the past two weeks, UPS has been unable to deliver packages to 1605 North Myrtle Avenue, Apartment # 29 in Jacksonville, Florida (zip code 32209-7928) for the past two weeks.
     The tracking number is 1Z3YR601039074769.
     I am dissatisfied with UPS’s delivery services.

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106. I paid $44 for next day delivery of important tax documents from Brunswick, ME to Plymouth, MA (172 miles). It took 2 days for delivery. I believe I am due a refund. You shouldn’t advertise this service if you can’t deliver on time. I tried to file this complaint with an on line expert but they wanted a $1 to talk. Is this a scam?Please advise about a refund.

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107. I tried to log on to my account and it would not open. There was a message that said to contact customer service and tell them you had a LASSO_1010 error code and they would know exactly what you were calling about. I told this to the lady on your end and she said please hold.

     I didn’t realize she was taking her lunch or coffee break because I was on hold for 27 minutes without her once getting back.

     I hung up and still haven’t gotten a answer to my question.

     Goodbye UPS.

     Reply

108. Why would ups sell a service and refuse to provide that service
     I purchase qr and the ups store refused to take it the clerk said try tomorrow as the drive was over 20 minutes and ups was already paid I think they need some device upgrade or to check the employees at there Valencia store in tucson az

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109. Your drivers don’t even attempt delivery. I was home all day to sign for a package which was absolutely not attempted to be delivered. No contact from the driver whatsoever. Now I have to return the product whenever it does get delivered because it is late due to your drivers’ incompetence.

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110. Today at approximately 12 pm.a UPS driver coming off of ninth Street up to valley road nearly hit my car with my kids in reno nv then cussed me out and flipped me off…

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111. Speeding TOO quickly thru neighborhood. Driveway! Drive area is already littered with pot holders and sunken culverts. They blaze thru like they’re on Nascar making the problems more worse than are!! SLOW DOWN

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112. A UPS REPRESENTATIVE just left my house. t was the worst experience ever. She knocked so hard on my door that she knocked a picture off the wall, When I looked out the window I asked her why she was knocking on my door in such a way. She hollered and stated that she needed a signature. When I opened the door she standing there with the absolute worst look on her face ever. No one. Absolutely No One should be allowed to address the public in this manner!.

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113. Worked from 2/14 to 2/17 and have not been payed.Reached out to my supervisor Christian and his supervisor Guido and they have not bothered to return my messages.I was in the Hialeah Ctr as a package handler. It has almost been a month and still no payment. CAN YOU PLEASE HELP ME ?

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114. Your company located in Charlottesville VA on Pantops is supposed to be about their workers, that you say is family and yet, there are black workers being treated different than your whites. You have a supervisor/manager who don’t give a damn about the black workers and he is not afraid to show it. When did it become UPS policy to cancel a worker’s insurance even when he is still under doctor’s care. That so called supervisor/manager didn’t send in the report about him hurting himself on the job. He allowed the paperwork to just sit in a tray on his desk. Now this employee cannot complete the exams that the doctors need for him to do in order to get a complete detail of what is happening to him. It seems to me that perhaps in order for this wrong to be correctly, I perhaps will inform public (newspaper), the ACLU, the Department of Labor as well going to see an attorney. I don’t think that UPS wants the world to know just how discriminatory it’s managers/supervisors are and that UPS knows all about this man’s way of treating his employees and yet UPS does nothing.

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115. i can’t get a fax #, no matter how hard I try..

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116. We called UPS to file a complaint that we had never received our package and that it was worth about $649. (600 plus tax). We provided tracking #. The lady said she opened a claim, there would be an investigation and we would receive a call. When we called back today, they said there is no documentation that we spoke w/ them and that they will not document the call now. This is ridiculous, I think they are covering up for theft. I am about to get a lawyer involved of this is not investigated, as was promised to us.

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117. VERY POOR AND UNPROFESSIONAL SERVICE TO A LOYAL AND VALUED CUSTOMER. PRIOR TO THIS UPS STORE, I ALSO MAINTAINED A UPS BOX AND PAID THE NEW BRAUNFELS STORE A GREAT DEAL OF MONEY OVER ANOTHER PERIOD OF YEARS.
     I HAVE NO CLUE WHY THE SON OF THE OWNERS SON DID NOT INFORM HIS OWNER-PARENTS THAT I CLOSED THIS UPS BOX PROPERLY AND CONTACT ME IF HE WAS HOLDING MY FIRST CLASS LAW OFFICE MAIL FOR MONTHS. VERY DISTURBING BUSINESS PRACTICES BY THIS STORE.
     P.S. ALSO NOTE THAT I HAVE NOT RENEWED THIS BOX FOR APR. 1, 2022. THIS BOX IS FOREVER CLOSED BY ME. STOP SENDING E EMAILS AND ATTEMPTING TO CHARGE MY DEBIT CARD ACCOUNT FOR FUTURE SERVICES I DO NOT NEED OR ORDER. I’M ALSO DISTURBED ABOUT THIS STORE IMPROPERLY HOLDING MY 1ST CLASS MAIL FOR MONTHS WITHOUT ANY ATTEMPT TO CONTACT ME AS THEY HAD MY NEW ADDRESS AND PHONE NUMBER IN MICHIGAN. MOREOVER, I PERSONALLY HANDED IN MY 2 UPS BOX KEYS TO #484 TO 0WNERS INCOMPETENT SON OF THE STORE OWNERS MONTHS AGO WHEN I PERMANENTLY RELOCATED FROM TEXAS TO MICHIGAN. I PROPERLY CLOSED THIS BOX. THE OWERS SON WAS ALSO HANDED MY LAW OFFICE BUSINESS CARD WITH MY NEW P.O. BOX # IN MICHIGAN AND LAW OFFICE PHONE NUMBER IN MICHIGAN. I NOW LEARN ALL MY 1ST CLASS MAIL HAS BEEN ACCUMULATING THERE AT THE KERRVILLE UPS STORE FOR MONTHS. ALTHOUGH HAVING MY PHONE NUMBER AND NEW MAILING ADDRESS TO CONTACT ME, NO ONE AT THE UPS STORE IN KERRVILLE HAS MADE ANY EFFORT TO CONTACT ME IN ANY MANNER WHATSOEVER  ABOUT MY IMPORTANT LAW OFFICE MAIL BEING HELD THERE FOR MONTHS. THIS IS VERY DISAPPOINTING CONSIDERING ALL THE MONEY I HAVE SPENT AT THIS KERRVILLE UPS STORE FOR YEARS.
     VERY POOR MANAGEMENT AND BUSINESS PRACTICE BY THE OWNERS AND/OR OPERATORS OF THIS STORE. EXTREMELY DISAPPOINTED BY THE FAILURE OF THIS STORE TO A UPS CUSTOMER OVER AT LEAST 15 YEARS IN NEW BRAUNFELS AND KERRVILLE. NEVER AGAIN WILL I DO BUSINESS WITH A UPS STORE.
         
     S/S GLEN R. PETERSON, ATTORNEY AND COUNSELOR AT LAWP.O. BOX 200, MARENISCO, MICHIGAN 49947TEXAS LAW OFFICE PHONE (830) 708-xxxx; MICHIGAN LAW OFFICE (906) 392-xxxx

     Reply

118. I have gone to UPS centers many times to print 24″x36″ blueprint sheets for my construction projects. The price is always $2.50 per sheet after the first 5 sheets. I went to the store nearest me now thinking the same and the store owner charges $5.00 per sheet. When I ask him if theres consistent pricing from store to store on things like this he says no and its a free country. Yes, it is a free country and I can go elsewhere I guess. The store is Punta Gorda Florida. Do you know if there is an obligation for UPS store owners to price fairly?

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119. First, UPS has the worst customer service ever!! Ordered shoes for my Mother. UPS was the shipper. Within 10 minutes I tried to cancel order. Seller told me to refuse shipment. I called UPS, they told me that they did not have the shipment yet, to check back on Monday(it was Saturday). I called Sunday, and did not get a hold of any body. I called in on Monday and explained everything to the rep. I told them that I needed to refuse the shipment. They said that it would be fine as I needed to sign for the shipment anyway. I received an email on 2/22/2022 saying pkg. would be delivered tomorrow and that a signature is required for package deliver. I received and email on 2/23/2022 saying my pkg. was being delivered that day and “A signature is required for delivery.” About 4:30 pm my husband came home and brought in the pkg. that you, UPS had delivered. Yet I had NOT even signed and NO one rang the bell, I have a Great Dane, German Shepherd and an Australian Shepherd, I would have know had someone rang the bell or knocked. I called in to UPS and complained. Eventually speaking to a supervisor, named Patrick, he put in to have my package picked back up. That was on 2/24/2022. STILL NO PICKUP!!!

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120. Been waiting on package since the 9 one time contract with ups for custom now nothing happening my tracking number is 1Z8989YY0443209556 this becoming a joke here in Hungary called 2 times said will send info to warehouse just a run around please help lived in USA 40 years never had a problem till now thank you

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121. I need help ups lebanon are not honest with me my shipment lost

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122. i had 5 packages picked up today and was not given any receipts for any of them, i am worried i may get credit for any of my packages-any help would be appreciated-my contact # is 518875xxxx

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123. Please ask driver to text or call 208-922-xxxx when delivering at building ty

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124. Please cancel claims # 1-194986650683 and
     1-194966944742.
     Neighbor was out of town. She just delivered my package.

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125. Iam writing to let you know I had sented something to the pelapines they couldn’t find it for months I waited and waited for it I called everyone no one would help me I called a girl at your Baltimore store on Boston street name Kristy Hiser she helped me so much I will do all my sending packages with UPS because of her I just want her to know how much it may me and my family feel please just let her know in some way her made a person very happy IAM GOING TO DO ALL THEY BUSINESS WITH UPS THANK YOU VERY MUCH my name is Roy Boggs for Baltimore

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126. We tried to call “Customer Service” about a problem regarding our area (Beverly Hills) and could not reach a live person. We are a PR firm working in Beverly Hills and want very much to talk to a real human. Please contact us by phone and cc Carol B. Tome regarding this inquiry.

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127. I am writing because I have spoken to several people including this delivery driver’s supervisor and they continue to allow him to do what he cares to do.

     He refuses to put packages inside my property or even drive up to put them on my porch because he is a. I have video taped him a few times delivering packages to my neighbors front porch but he refuses to do the same thing for me. He tried to say that my gate is always closed which is a lie because my gate was even open the first time I asked him to put the package in my wagon that was parked right by my opened gate and his response was he was not allowed to do so. After that I spoke with his supervisor and he did nothing. This driver who’s name is Jeremiah Zwicker is towards me because I am Latin and people like him shouldn’t be allowed to work for a company like UPS.

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128. What a crock, I ordered something on 1/25/22 and still have not received my shipment

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129. I am complaining about Not receiving my W-2s. When I call to inquire there is this excessive amount of chase and rudeness that you have to deal with.
     By Law they were to send them out by January 31, 2022. If by anyway mines went to the address that was on file at the time of employment 8t should have been forwarded to my PO Box.
     But yet, I have to face scrutiny from Ungrateful Culture of people who don’t have jobs in their country or our way of life in the United States. Or they are privileged to work from home and is Unhappy with their job, displayed negative results and a non caring attitude.

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130. I was very upset to not receive my W-2 stub as of yet. I was a Personal Vehicle Drive for the Holidays of 2021.
     After weeks of waiting and searching for my W-2 Stub, I had to call around for HR’s Number. I ended up speaking to two Representatives one was very uboxious. She indicated that my W-2 could not be mailed to my PO Box. She told me that she couldn’t provide me with my Employee number, and kept asking me to verify my social security number, my address, my employee number, my email address. Just a Horrible Individual with no Customer Service or Care/concern. I had to call again 4 times for that culture of people who negative unconcerned help decide to give me a hard time
     I will Never Choose to work for UPS EVER Again.

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131. This is week e of the same stuff I have not got paid YET this is now day 6 I’m falling behind all all my bills bc of this for money I worked hard for I need to know something

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132. where the hell is my package. i am extremely annoyed with you people and your incompetency. i want my package. what the hell is taking so long

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133. The drivers lies I’m here and he claims I not I want my packages delivered on time. 1ze2f3040303732315.the other 1z4x9935yo392797110.

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134. Good afternoon,

     I am sending this email in the event that you are unaware of some of the issues at your store # 5167 (Hanover, Pa.) I frequent this store to return Amazon orders, send out packages, etc. Every time that I have gone into this store I am met with attitude. There is no smile, no hello, no nothing except “What do you need?” or “If you have Amazon packages, you need to come over here.” Today I was told that each return needed to be individually packaged (even if it comes in the same box.) I am fine with that and I have no issue purchasing bags to return each individual package. The issue that I have is they way I am being talked to and the fact that I am met with such a negative attitude. I am a charge nurse on a busy Ob unit. I also assist my manager as needed. If any of our nurses acted like this, we would definitely want to know about it. It appears that your staff is VERY unhappy (or at least they appear to be.) Unfortunately, it is not just one of the employees but at least 2 of them. Sadly, I am not the only one who has noticed; my neighbors have also commented that they hate to go to this store location because of these 2 employees as well. In addition to the way the staff makes your customers feel, the employee that I spoke with today appeared to be wearing what looked like pajama bottoms and slippers. I have no issue with being comfortable but this is VERY unprofessional. When I asked her the name of the manager, she simply told me “Don.” I attempted to locate his email (I was not told his last name, of course) but was unsuccessful so I am emailing you. I certainly do not want anyone to be reprimanded but I definitely think that customer service training is in order. A few years ago, I was the Service Excellence representative for 26 outpatient locations for the healthcare system that I work for and I would be appalled if I heard that any one of my locations had employees that acted like this. I feel that there is a serious issue at this location and I will no longer be bringing my business here. I feel like it is important to inform you of the events taking place at this store. It is my hope that my neighbors and I will not encounter this at the next location that we decide to use. If you need to reach me to discuss this further, please contact me at ilxxxx @yahoo.com.

     Thank you for your time,
     Monica Mills

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135. We paid an good amount to have sausage overnighted from california to yukon ok last wed it is now monday and no package im sure the meat is ruined tryed to email no response i want a refund and i want my sausage paid for 124956w4022391xxxx

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136. It’s a dam shame that your delivery drivers cast a dark shadow on your company that I have depended on for many years. YOUR service is terrible. And you can’t place the blame on the coronavirus. You are hiring all of these sorry young people that don’t care where they throw the packages and urgent Mail like payroll or credit card envelopes. Taking them to wrong addresses and etc. Your people are sorry and from this day forward I will tell everyone in my complex and beyond to get there packages delivered by another source and will also talk to the media about your service.

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137. UPS package #1Z5TBP79DG20007814

     I posted my parcel on Tuesday 25 January 2022 using the UPS Expedited service which claims a 4 day delivery time from UK to US.
     My parcel remained at the UPS Access Point for three whole days before being transferred to the UPS Dartford Depot where it remained for a further 4 days.
     On the 3 February 2022, 9 days after dropping off my parcel at the UPS Access Point, my parcel arrives at the UPS Tamworth Depot, following which it is transferred on the same day to the UPS Tamworth Depot.
     On the 4 February 2022, my parcel arrives at the UPS Castle Donington Deport for export and on this day at 03:32hrs I am informed that my parcel will be experiencing further delays before leaving the UK. In my notification it did not explain why and for how long my parcel will remain at the Castle Donington Depot, but as I hope you will appreciate, that 10 days on from my initial posting, it is very unlikely (clearly impossible) that my parcel will be making the expected 4 day delivery schedule I paid for.

     So my point is tis this – can I have my postage fee returned in full please as UPS are in breach of the UK Trades Description Act 1968, in as far as, UPS have mislead me, as the customer, that I would be getting an ‘Expidited’ parcel delivery service for the fee of some £26.
     Please can you confirm that you agree that my experience has been much more less than ‘expedited’ and that you believe I have not received teh service I paid for and therefore I am entitled to a full refund and an apology?

     I look forward to a prompt response please.

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138. I took a package to Yankton rexall, Yankton, so to tracfone in Tennessee and do not know what happened to it.

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139. To whomever it concerns: I Have a replacement samsung cell phone that was shipped from cricket over 7 days ago by ups, it has not arrived yet. My tracking number is (1Z3Y91601314909488) please send me information for this delay, I will be contacting cricket also, thank you for your help and prompt response in advance.

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140. I purchased a Galaxy Rose in a Glass Dome, from Dose of Roses 🌹, Los Angeles, CA 90067, on 11/28/21.
     Order #391039 Price: $53.99
     Charged to my VISA. Order canceled within 24 hours, but item still sent out. On 12/4/21, Package arrived and was refused. Returned to sender.

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141. I purchased a Galaxy Rose in a Glass Dome on 11/28/21, from Dose of Roses 🌹, Los Angeles, CA.
     Order #391039. Price: $53.99
     Item returned on 12/4/21(refused,
     return to sender)

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142. My purchase was STOLEN from the UPS envelope. Tracking number 1Z5X171X0391665090.

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143. The driver dumped my package out at the road in the driveway in the snow. Not at my house.

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144. I have a package I’ve been waiting for it’s at your Dublin VA location I got the three day delivery on it and your people managed to get it to with in 15 minutes of my home in two days but it’s been out for delivery 3 times in the last 5 days and still hasn’t been delivered I’ve spoken to your people and was assured it would be delivered last Friday I called again and was told it would be here today now it’s showing on your web tracking as they are working on yet another delivery date I’ve offered to pick the package up my self twice now and still haven’t gotten anywhere locally so please help me with this matter I can go and pick it up my self at any time.

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145. I’m a 34 year 2020 UPS Retiree. Had to retire online with no assistance from non existence of a human. I need help with medical benefits as a retiree. Was not told I have to pay monthly. Would not have been able to retire, can’t afford to pay on pension. Help!!!!!!

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146. I ordered a fairly expensive item from Best Buy and the package was not delivered, but was marked as such. Im now being told that because I have a My Choice account that doesn’t supposedly authorizes the drive to deliver my package without Any further conditions, the investigation as to where my package was delivered has been canceled. My package was not delivered to my house and I have a video camera that substantiates this. Actually shows the truck a a different house when my package was marked delivered. What kind of customer service is this? Is this how UPS treats its customers . I need this situation to be escalated and resolved asap

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147. Was ups Drivers told not to Deliver Package to your Door at St.Mary’s Villa due to latest Covid Issue? PLEASE SOMEONE RESPOND!!!!!!! Thank You,Sincerely

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148. Need to find our package. Says its delivered and its not. Cannot get anyone real on the phone

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149. I would like to give them a 10 stars but of negative stars, they are very untrustworthy company full of lies, the agents told you something on the phone and later they do whatever they want with your packages.
     I was expecting a package to be delivered for Friday January 14 if 2022 and I paid to be delivered that specific date and they never delivered on that date, I call the same day at UPS and they told me that they extended the delivery window for Friday before midnight? How have been recieved packages from UPS before midnight? This is a full lie and BS, so I finally got someone on the phone around 10 pm the same friday night and they told me that my package was going to be rescheduled for next day ( saturday January the 15 2022 and they never did, also they promised me that an a supervisor was going to call me Saturday morning and they never did like always, the always lie about that and have been fighting with UPS for the same reason for more than 5 years and I never have recieved a call for any supervisor at all, this company is worthless and all the employees that fallow a script full of BS and lies.
     This company shouldn’t exist anymore they should gofile for a bankruptcy ASAP!
     I will never recommend this carrie company to any body niven to my worse enemies.
     Don’t ever use then if u want to package to be delivered.
     Besides that the driver are the worst because they don really care about what is inside the packages and they thru the package over fences careless what is inside that could break.

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150. I had a pkg ( 1Z4V18400331436575) sent as a Christmas Gift to Gainesville,GA from SOMIS, CA approx 12-13-21. It made it to within 40 mi of it’s destination and has gone no further in a month. I am getting NO satisfaction. Three pkgs sent via USPS to the same area on the same day made it by the end of that week. WHERE is my pkg?

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151. Mr, Abney,
     On January 7, 2022, your UPS driver from Oahu was backing up out of a driveway and drove into my car, destroying my passenger side door. Your man, Scott S, only gave the name of his supervisor Dan Straub and dan’s number because he didn’t want to take the responsibility for backing up into my vehicle, Of cource the UPS truck is made of steel so it had no damage but my car was badly damaged, In the first place he shouldn’t have been backing up, In any event, it is the responsibility of your company to pay for any damage your driver’s cause. Why should I have to pay the $500.00 deductible when it was Scott’s fault? My name is Colleen Wallis and my address is 76-730 Hualalai Road, Kailua, Kona Hawaii. I think your company should pay this deductible, I am scheduled to take my car to a autobody and paint shop on January 20, for an estimate which GEICO should cover since it is my car insurance company but I have to pay the deductible which should come ot of Scott’s pay. sincerely, Colleen Wallis

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152. My problem is that I had to leave the company because of its transfer policy. I was a perfect telematics with no accident Delivery Driver. I breath and long for being a upser once more and i don’t have a clue of who to reach about it.

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153. I have an extreme safety concern about your drivers in the mountains between Denver and Grand Junction Colorado

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154. Discrimination 3157 Rainbow Blvd, Las Vegas Nv, USP never responded.

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155. I have a problem, I had the ups store to pack and ship an item for me. It arrived broke now what do I do

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156. I have been trying to get a hold of somebody about a package I believe was kept by a driver claims he delivered my baggage on January 3, 2022 Driver claims no one was home and left a package at front door. I was home the entire day no package was delivered I have no package my tracking number is 1Z9X26Y90343771087 I’ve tried many routes to discuss this with somebody cannot get through all your programming I truly wish somebody would tell me how my package could get lost so quick I personally think the driver kept it for himself please help me solve this mystery

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157. Here we go again,

     I received a email stating that my package was delivered at an UPS access point.

     “When I got to the access point. I received a message stating Sorry we missed you.”

     We’ll try again to deliver your SKYLINE USA INC package.

     Rescheduled DeliveryTuesday 01/04/2022
     by 9:00 PM
     This information came from the UPS App.

     This is a store with lockers inside.
     What is going on with my deliveries and the service from UPS.

     No reason to reschedule delivery to same address if it was open at the time of received email.

     I asked the owner who works the day shift, if UPS was in. His response was earlier today.

     Tracking number: 1Z327E630399346397
     Phone number 503-206-2702

     I know from many phone calls that one day my packages are promising to be delivered.

     Then next notice it keeps getting rerouted for the next day.

     I complained about the actions of a driver who is assigned to my area and now only get the run around on my deliveries.

     I have started a business and expecting thousands of dollars worth of equipment and office stock.

     Some of the suppliers using UPS for delivery services without options for other choices.

     The driver falsely accused me of threatening violence. This is completely false pretenses. The hub supervisor must be over worked, due to the choices made with lack of full information.

     I never got closer than 20 feet and recorded the interactions use my outside security camera system. I never threatened any drivers.

     To protect myself I recorded all interactions with witness watching from next door.

     I understand that you need to trust your employees, but the actions of the supervisor at the UPS hub in Portland has gone way out of portion to the complaint filed.

     How are you to conduct business when you get targeted from a vindictive employees?

     If this is how you treat your customer base. I don’t understand how you can stay in business.

     I tried to setup a reasonable solution for my company’s deliveries of needed business items.

     And I keep going through the run around of false text and email messages on delivered packages.

     What is the recourse of action needed to resolve the process of delivery?

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158. You ACTUALLY actively giving do actions to members of the House and Senate that supported a coup on AMERICA? Shame on you. You wouldn’t exist in this country if not for our freedoms spelled out in the constitution, which these very people you are giving money to tried to overthrow. I will do all I personally can to ensure a package is never delivered by UPS again- I don’t care if I pay triple the amount- you are shameless and a national embarrassment

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159. A ups semi driver destroyed our property at caseys gas station in lynnville indiana I have security video footage and pictures

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160. Sir / Madam

     Please let your driver know that don’t bang / hard knock on the front door, only one ring bell is enough.
     This is going on since last summer.
     If I have to replace the front door UPS have to pay for it.

     Karimi
     xxx N Port Ct
     Grapevine, TX 76051

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161. My tracking said that my package was delivered but it wasn’t i dont have it was gift for my son what do o do now?

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162. I know you do not insure gift cards, how ever I have a complaint about lost gift cards. We sent gift cards to our grandsons family in KY (1ZY50Y500370718990) which were delivered to the wrong address by your driver. We then had to send checks to the family for their Christmas. I feel UPS owes me for those lost cards, $350.00.

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163. Hello my name is Cruz Alvarez and I want to leave some feedback for UPS management my question my question is how are we supposed to contact UPS if they have no life agents to speak to I called yesterday and I tried about four times unsuccessfully to reach a live agent this must be addressed immediately because there is no way an automated system can handle packages without having an actual person to speak to because my package was not delivered on time because supposedly my door was not open the thing is is I’m always at home my only problem is is that I’m in a power chair so I can’t always respond to the door but UPS would never probably hear about this because their automated system is supposed to be taking over I want to see that it shouldn’t take over because we need people that answer the phones not an automated system now if somebody wants to contact me from UPS my phone number is +1575 408 xxxx I would very happily discuss this with someone from UPS management if they wish to call

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164. Good Day. For the past year we have had consistent issues with a driver that seems to feel it is necessary to annoy and upset us with his delivery of packages to our home at 136 Big Elm Road, Brewster, NY 10509. He first started to leave packages at our barn along the road, which is unprotected from weather and easily accessible to theft. I asked him repeatedly to deliver it to our front door. He refused and we had words. I contacted his supervisors at the Yorktown, NY facility (Mary and Brenda) a number of times. He then complied but insists on depositing packages on our walkway, literally 5 feet form our covered front porch. He keeps telling his supervisors that we live on a sharp curve and is worried about parking his truck or he tells them we have a dog (we have two actually, 20 lbs. small, friendly mutts, who are always inside the house or in the fenced in backyard), or he is worried about Covid (he never wears a mask), or there are obstacles, and who knows what else he says. I have enclosed three photos – one of our driveway entrance off Big Elm Road, clearly showing no dangerous curves, and two recent packages he left. I have pleaded my concerns to the UPS staff about this person but I get comments that they have spoken to him but he gives them all sorts of excuses. They also tell me that he is protected by the union and there seems to be not much they can do. They also admit that we are not the only customers he seems to have issues with. I spoke with Mary just today with the most recent issue and she said she would go to the driver supervisor, which they supposedly did before.My concern is twofold. One, the packages are being left to the elements and two, there is something wrong with him and what is next?This needs to stop. Either make him do his job correctly or replace him on this route. When he is off, all the other drivers leave packages on the porch without any issue. They are pleasant and seem to not have any of the issues he presents to his supervisors. If we had a choice, we would not have UPS deliver to our home at this point. Please do something about this before it gets out of hand. Thank you. Ted & Jeanne Kozlowski (914) 760-xxxx

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165. Dearest UPS, The ups delivery person who delivers to Gloria Speelman 224 NW 25th street wilton manors, florida 33311-2506 is stealing from us. firstly, he stole my dog from my front porch. now,I have found out that a package was delivered to me on December 11th, 2021 (from wish). I have not received this package. This package contained a ladies purse that I paid sixty dollars.

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166. My order was sent to the wrong address

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167. The old guy i rent from had my ups services stopped where i live for harrassment and my rent is paid till jan. 1st – isnt it illegal to stop another adults mail to harrass them ?? He did this on friday – yesterday – my friend tried to send me a package an was told im not in the system NOW !

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168. To whom it May concern,

     I am the recipient of cosmetic items that my wife Hoang Thi Thu Ha ordered and sent to Austria by our trading partner. We are a small, recently established company that specializes in a niche by selling the highest quality cosmetic products.

     Some time ago I had already submitted an oral complaint to the Vienna office because of misleading information on timely delivery on the recipient’s side.

     Please don’t get my complaint wrong, but I think I’m not the only one who wastes days waiting for the delivery that has been announced by UPS but not coming.

     I believe that is a issue existing in other Countries as well and thats why I address this message to your Headoffice and not to the UPS Office for Europe or Austria.

     As an example, I refer to our delivery for package 1Z74W1160450547950. If you study the details of the statements you will understand why I am upset. A simple statement like “stored in warehouse” and “package will be loaded onto truck and will be delivered today” would be a clearer statement than a general statement leaving a committing statement open.

     With the request to pick up the delivery after customs clearance in Vienna or Linz, this is categorically refused and the statement of the UPS employee is simply, do not worry, the package will arrive very soon.

     In general, I am satisfied with the services provided by UPS, but this problem is very nerve-wracking and costs us customers to turn to other competitors and force us to repay their payments.

     Your

     Kurt Lidlgruber
     +43 676 504 xxxx

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169. THIS IS A COMMENT. I’m sending this on behalf of my sister Mrs. Claudette Kazak, who lives on Willow Street in Western Springs, Ill. Today, December 15, 2021, at approximately 3 p.m. she had a package delivered by UPS Delivery Man “Nick”. She was very impressed with his kindness, in addition to his being courteous & very much a gentleman & would like to reach out to his Manager or UPS CEO with this compliment. She would like Nick to get the recognition he deserves. Thank you very much.

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170. Filled out a job application and they said they were going to call me at 11 the next day they never called and I’ve been calling and calling and nobody answers any of the phones there’s only an answering machine there’s no life people whatsoever

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171. Dear Sir/Mdm
     Ref- ref:_00DF05wsA._5003k1w8Git:ref ( C-0056311706)
     We want to bring to your attention that we have made 4-5 complaints regarding your delivery personnel who refused to bring the goods to our office even though we are around. He left the goods in our warehouse unattended a few times when no one was around since last year, even though we have pasted a note to send all goods to the front office when warehouse shutters is half closed (No one is in) , he refused to do so. He just conveniently pushed in the goods in without informing anyone. On 8th December he left the goods outside our office door which we raised the complaint again to the local office but to no avail. He came just now and this time we managed to meet him at the corridor. When we asked on his action, he said that he has called the lady boss who approved it. There is no lady boss here but a male boss. Without an apology, he walked off. We have requested for non contactless in our emails but was totally ignored. We don’t feel safe with unattended goods outside our premise as they are valuable item with a delivery order contracted for us to fulfill with our clients. What will happen if they are lost? Your customer relationship personnel has apologized each time in their reply and indicated that someone would call us to rectify the problem but none has come forth. We know your organization treasure your staff but with a staff based on this kind of attitude and nothing was done, it seems to us that his action is being condoned. Our suppliers have been sending through 3 other couriers who never failed to bring the goods directly to us in our office; why not UPS? Though we are just only a small client, the service rendered to us is not what we deserved and we feel badly treated. You can reach us by tracking the above complaint reference number from Singapore

     Thank you for your attention

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172. Ups keeps delivering our packages to the wrong address

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173. Tracking #1ZY80F97P298914028 Driver didn’t ring doorbell . Driver left a box with medicine inside the box .Pharmacy at the Micheal Debakey Veterans Hospital sent the prescription medicine.

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174. Let me say that I have always enjoyed using UPS and that your drivers are among the most courteous employees I have encountered. However, I had a recent experience at the UPS facility in Covington, LA that I think should be brought to your attention. The manager of the facility at 2001 Ronald Regan Hwy., Covington, LA, Paul Woods, treated me with rudeness, contempt and intimidation on an insupportable scale that was outrageous. I arrived to send a return to Amazon. I pulled into the only available parking space. I was told in a very preemptory and uncivil tone that I could not park there because a truck was expected. All other vehicles in the area were cars. I pulled out without complaint and found a tiny space to park but it was so jammed that I couldn’t get our of my car. I pulled out and placed my car in what looked like a loading zone which was all I could find. After I had completed my business I left the building to be confronted by a glaring, angry and physically aggressive Mr. Woods who loomed over me angrily accused me of hitting a a car. I was frightened and confused and said I hadn’t. He aggressively showed me my fender which was smeared with mud (!?!) then marched me to the car I had parked beside which showed a line of white paint. I apologized and said I would pay for the damages; asked for the car owner’s info. Woods stalked off, came back after some minutes talking grimly into his phone. I asked if I could speak to the owner of the car. he handed me his phone. I introduced myself, again promised to pay damages if any, made a comment about Woods demeanor and attitude and commiserated with the car owner who laughed out loud. At that point Woods grabbed the phone from my hand and said, “That’s it , I’m calling the police. They will hold you here until the Sheriff comes,” I asked why and he said “I won’t let anyone talk like that to me or my driver on my own property.” I protested that the UPS facility was not his property and that I had a right to be there as much as he did. I told him this all seemed to be about his ego. He stalked angrily off to call the police. The whole time this was going on I had my insurance card in my hand. ready to offer that information to the car owner. When he returned he said, the police were on the way. I asked again, Why?. He said because you won’t give us your information. I pointed out that I had the information in my hand to give over. He narrowed his eyes and glared, “You want all this to go away?” I asked what he wanted. He said your driver’s license and your insurance card. So terrified,I handed them to him. I’m still not sure that was wise. I don’t trust him AT ALL. I sat shaking and tearful for 15 minutes after this attack before I could safely drive away. As I left ,he glared at me with hatred in his eyes. I think he is mentally unstable. It was clear from the attitude of the nearby workers, all of whom were friendly if guarded, that they were intimidated by him. He does not deserve the position he holds.

     I would like to hear a response from you about this episode. If I don’t get a reply I will proceed through the authorities. (How does that sentence make you feel?) He is using his “authority” to intimidate a77-year old grandmother.

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175. I have sent a email of one of a list of correspondence on my package which is in transit over a month to CEO

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176. I don’t appreciate the attitude from one of your drivers parked in a no parking/fire lane! Said they never had a problem in his 14years of working at UPS and to go on and bother someone else!

     Reply

177. I’m trying to locate a package and I give them my tracking number and seems to me it’s not working this happened to me same time last year! I would like to file a complaint asap!

     Reply

178. To whom it may concern, our packages are being left at the end of our driveway and NOT at our house. Our driveway is very long and we are both disabled. There’s plenty of room to turn around at our house and we do not understand why. This has happened 4 times now ! Thanks in advance for taking care of our problem due to a bad driver for UPS!

     Reply

179. I filed a damage claim on ups claim site uploaded 29 pictures and they denied the claim they told me that the shipper never sent bs=ack the paper work they sent him i called the shipper he never got anything sent to him so he called ups about the claim they tol him that they went to the recievers home thats me and did an onsight inspection and the package was packed wrong they never even called me let alone come to my house then the shipper asked them where was the physical adress where they went to inspect the rep told him the adress but it was his adress lol busted themselves in another lie so i called back and got handed off to 5 diferent reps and the last one told me to call the number i had just dialed to reach them are you training these people to be liars and decieve people i think this whole ups claim process needs to be investigated in a big way blatantly lieing to customers and shippers to get out of paying for something you damaged giving a customer support number that there is no way of reaching a rep giving no details as to what document s to upload to get paid this is the most crooked company i have ever dealt with these are not mistakes these are blatant lies and decieving people its criminal and iam going to see it gets investigated i used to think ups was a noble company they are anything but if at all possible do not use ups total criminals and they dont mind lieing to yoyur face

     Reply

180. I would really like to know how your company survives when the customer service is so terrible and the amount of packages that are lost is beyond belief. I think you should check into your facebook page now and again to see how many people are complaining. I plan on writing directly to the CEO to get some kind of action. Maybe??? or Maybe she doesn’t care either.

     Reply

181. The thousands of employment opportunities in America makes it easier than ever to get a job… Except at UPS, granted, UPS is hiring like crazy due to the season. It is IMPOSSIBLE to get through the application process. When I get the phone interview I can NOT understand the persons english, FOUR representatives. Should I even try anymore or should I just get one of the thousands of jobs out there that I can get very easy and quick?

     Reply

182. I HAD A PACKAGE WITH ELECTRONIC EQUIPMENT DELIVERED SMASHED AND BROKEN I FILED A CLAIM UPLOADED 29 PICTURES AND THE RECIEPT I ALSO CONTACTED THE SSHIPPER AFTER 3 WEEKS I FINALLY GOT AHO;D OF A HUMAN AT UPS WHO SAID THEY WERE WAITING FOR SOME PAPERWORK THEY HAD SENT THE SHIPPER THEN I WOUYLD BE PAID I CALLED THE SHIPPER HE SAID HE HAD NOT HEARD OR RECIEVED ANYTHING FROM UPS THE NEXT DAy my claim said closed and not approved i called the shippwer and he called ups he told me that they dsaid they did an onsight inspection of the package at the recievers home which is me that was a total lie they went on to tell him theadress of where they did the onsight inspection oops they said they did the inspection at his house lol caught hands down lieing again then went on to say it was packagrd incorrectly it was shipped in pioneer corpotations original shippimg box reinforced and with foam padding i have saved all the emails actually lies we were told and i forwarded them to the attorney generals office as well as filing a complaINT AT THE BBB THEY WERE FORWARDED THE DOCUMENTS ALSO IAM ALSO SEEKING LEGAL COUBSIL AND AM GOING TO SUE OFF FINALLY HAVE THE PROOF I NEEDED LIES LIES LIES AND THIS WAS OVER 1000 WHICH MAKES IT A FELONY SEE YOUI AND YOU NON ENGLISH INDIA SPEAKING PEOPLE IN COURT AND IT WILL BE FOLLOWED CLOSELY ON4 DIFERENT MEDIA CHANNELS YOU FINALLY MET YOUR MATCH

     Reply

183. Driver and a helper delivered packages on Norbert Street in Flint Michigan today at 2:00 one address is 2535 Norbert and the other address is 2531 Norbert my neighbor had a tool laying out in the yard where he picks on cars at and one of your employees picked it up and took it it was not lost and he did not find it my neighbor leaves stuff out like that all the time all I’m asking is for your workers to return that item back to where they got it at

     Reply

184. I had a horrible experience with a driver’s helper today.
     Truck #705390. The driver was even embarrassed about the helper yelling at me. I asked why he threw packages on the sidewalk instead of walking a couple of steps farther and putting the packages on our front steps. I also said that is where we want our water put, on the front steps. Yesterday this same rude helper put it in front of the garage. It is far from our front steps and my husband hurt himself riding his horse and could not life the very heavy box. The helper refused to give me his name but the driver’s name was Chris. He tried to make his helper stop yelling at me so he could talk but the helper kept loudly saying I was a nasty woman who didn’t care about how far they had to walk and kept insulting me and telling the driver to just go, Finally the helper slammed the door in my face. I will be telling Amazon about the horrible experience with this helper since they shipped the water. Never have I had such a nasty rude person from UPS. They have always been the most polite! This man seemed threatening.

     Reply

185. I would like to run turnpike doubles between ocala FL and Miami FL as an owner operator. Is there a contract available for this?

     Sincerely,
     Dustin Walton

     Reply

186. Was a seasonal worker last year and would like to. work again this year. Application says it is complete but status is inactive. Do I need to do any thing more. Thanks

     again

     Reply

187. Moneys owed I work seasonal for you app and for some reason I cannot get paid on time.

     Reply

188. I have a complaint about pay.

     Reply

189. Hello,

     I have been your customer for many years, sending my goods oversea from Europe to USA, and China to Europe.
     A few months ago, We sent the shipment from Hong Kong to Serbia, Waybill Number 1ZF1R8690455043062, goods were Hard Drives, the package was marked as breakable, and it was noted that those are hard drives. But the package arrived in Belgrade, Serbia totally wracked and all hard drives were destroyed.

     At the spot, consignee filed this with UPS, they told him they will proceed and send the request to Hong Kong – UPS side.
     After a few weeks there was no any sign of the request and from HK UPS told me to ask them (UPS Serbia) for a reference number. I called and they didn’t want to give this number, telling me that we should check in few days, the file will arrive.
     It’s been a month since last phone call, we had a guy going to them asking in person for any information about this, they always say they can’t do anything more, they sent the file to HK UPS, and that we shouldn’t bother them.

     The value of the goods is not big, around 1.800,00 USD, but for me, it’s a year savings and I just don’t know what to do now.

     Thank you in advance, I hope we can get over with this in a nice manner.

     Reply

190. Very disappointed in your automated system! I was trying to contact somebody in my local area. About where the delivery man should deliver because they are delivering heavy packages to my house. I do not expect them to walk up the steps to the door! I would like to talk to my local area without the computer-generated nonsense! I want to talk to a person in Morton Illinois or Galesburg Illinois! I enjoy my local service my service guys! They are phenomenal! I do not want to make their job harder on heavy packages. I do not want them to climb stairs to take a picture at my front door. I want them to drop it off close to the steps. I live out in the middle of nowhere. Is there anyway somebody can get me through to my local area because I have very good men that deliver to me and are very friendly? The heavy packages are due to Amazon trying to put everything in one package. I do not expect them to carry them like that!

     Reply

191. How can i praise two employees?

     Reply

192. 1Z0W006V9000445942 Lost PAckage. I shipped this package 8 days ago. It appears to be lost. I can’t file an online claim without including a payment method. I used a prepaid shipping label for Amazon. The automated telephone service can’t understand my responces. Can we find my package and get it to Amazon?

     Reply

193. UPS picked up a PKG their driver left in the dirt and rain for replacement. The pic I took of the label is not clear. UPS now say they have no record. Will not replace damaged electronics.

     Reply

194. One of your driver threw package on porch and broke it. Was last one they had and was for christmas gift. All your employees i talked to were very rude and was blaming me. This isnt a way to run a company need to make sure you have good customer service. Ive worked in service field for 30 years i would have lost my job if i talked to a customer the way the lady did at Beckley wv depot.

     Reply

195. I am an ex-employee I was supposed to receive a check on October 1st for one week and the following week 2 days I still haven’t got paid it’s been 3 weeks already since I should have got my first check they keep giving me the runaround please call me back at 602-491-xxxx

     Reply

196. ups driver stole a package off my front porch. no pickup of any sorts was ordered.customer support did nothing said call police

     Reply

197. I have had a nightmare experience with UPS. I had a Amazon delivery that was guaranteed in 2 days. I got a notification from UPS of the expected arrival date and time and that the package needed to be signed for. They gave me a link to use if I needed to sign for it online so that the driver will leave it at the door or to change the time. Used the link and it said technical difficulties try again later. Kept trying with no luck so I used live chat. I explained the website was down but I need to sign to have it left or to change the delivery time. They kept giving me directions for the website. I went through this merry go round forever. I called them, to which I got an automated message that kept trying to give me the same directions. I called again the next morning with the same results, so I kept dialing 0 until finally after 10 minutes a person answered. They were rude, had no idea how to help me, and would not let me talk with a manager. I hung up and called back called back, this lady said that I should follow directions and told me that I could pick it up at a facility 45 minutes away and pay to get it! Really! Are you kidding me. I asked to speak to her manager, who was also unhelpful, said I just needed to take off work that day, and refused to let me speak to her supervisor. I had a class of 30 kids trying to manage this for almost 2 days. Then the day arrives for delivery and I of course get a notice saying they missed me and would try again the next day at the same time! Finally, I called to place a customer complaint. The agent said they would call the dispatch to have them redeliver it before 7. It never came. This was the worst experience I have ever had with a business. I can’t believe this business is not out of business with this kind of customer service. If I ever see that a company uses UPS to ship their packages, I will NOT buy from them, especially if I need it in a timely manner. I plan on reporting UPS to the Better Business Bureau for false advertising and poor service. This was truly a horrible nightmare!

     Reply

198. Hello, to who this may concern. One of your delivery drivers came into my
     driveway to drop off a package today on around 11:45AM. My grandfather went
     outside to receive the package, and when my grandfather was about 4 feet
     away from the UPS truck, the driver of the truck straight throws it out
     from the door of the UPS delivery truck. The package landed on the soaked
     muddy ground which made my grandfather have to pick it up. I was driving
     into my grandfathers driveway accompanied by my fianc’e onto his 42 acre
     farm, which her and I did witnessed the rude and degrading act performed by
     your UPS delivery driver. I will have you know my grandfather is 91 years
     old. He did not deserve to be treated like this. Actually no one deserves
     to be treated this way. I expect a prompt response on this matter. I will
     enclose my grandfathers address here…, and by the way, there is no other way to contact anyone at UPS. This issue should not be treated like its not a big deal. It is seriously a big deal to us. We are determined to make sure this gets through to UPS and this family wants something done about it. It was a waste of time trying to email customer support using the UPS email address listed on the website only to get a message back saying it does not answer and does not monitor anything it says it does in the website. This will not go away until my grandfather gets his pride back

     14620 96th st. E
     Puyallup, Wa. 98372-4284

     Reply

199. If I could give a negative for stars I would. They delivered a package for me to my designated destination. I insured this for $500. All pieces were individually wrapped. The box was filled with bubble wrap. They decided to use it as a football. Even thou “fragile” was written literally on all sides. Now accidents happen. But the bubble wrap in the box was actually “popped”.

     So I tried, operative word is “tried” to file a claim. This adventure started at the beginning of August, its now almost November and still NO resolution. Well, it appears those big brown trucks aren’t all equal. Seems there is UPS and something TOTALLY separate called “UPS Store”. Well you can’t just file a claim, you need to go thru the “UPS Store”. So I went to my UPS Store and they don’t have the vaguest idea and when they call they get the RUN-A-ROUND too.

     So I’m about to go back to my store, if no progress, I will be visiting my local court system and filing there.

     Reply

200. Greetings, It is not safe for my children to playin te yard or for me to drive on the road o live off of! The driver is extremely dangerous with excessive speeds!! When I tried to explain to him the dangers of driving too fast he laughed at me and signaled a vulgar finger ! I will go to the media if I don’t find resolve through your company. The speeds are very dangerous and this driver almost rear ended me and my daughter. Road rage or drunk driving! This has gone on long enough! Respectfully, Ms. L. A, Borguss

     Reply

201. Hello,

     My name is LaKeisha Keller Davis and I would like to file a complaint on one of the UPS stores. The addres to the location is 5680 highway 6 Missouri City Texas 77459. Store number 4854. I visited this store on October 5, 2021 to have my mortgage loan documents notarized and the notary, and store manager Reema, is the one who notarized this for me. I got an email around October 13, 2021 from my mortgage company stating that the notary had made a mistake. So I called the store and explained what happened and she told me to bring the email, and they would fix it with no charge. I informed her that I usually am not able to come in until around 645 to get it done, “will that be a problem?” She said, “no as long as you make it here by 7pm, we will take care of you.” I came in today October 20, 2021 at 645pm, with the documents that my mortgage company sent me to have re-notarized. What they sent me was a brand new set of documents to fill out. They were not able to tell me the exact mistake that was made by the notary, and they were not able to pull up the paperwork that was previously notarized and sent. The only thing that I had was the email that they sent me on October 13, 2021, informing me that the signature from the notary was not right.

     So the store manager Reema kept telling me to call the company and find out what the mistake was. Of course this took some time to get them on the phone, verify all of my info and explain the situation. I did get them on the phone, but again, they were not able to tell me what the problem was with the previous documents. So I asked them could they just please tell us what or how it needs to be executed and we can take it from there. As the lady was explaining what needed to be done by the notary, the store manager Reema, interrupted stating that she had to go, and she couldn’t do it today. I said, “but I need to get this out to the company it’s time sensitive.” She replied, “well this is a big packet and I don’t have time”. I said, “well I called and you said as long as I get here before 7pm you would take care of me”. She still refused stating that she couldn’t do it because she had an apt to get to, totallyno regard for me as a customer.

     This was totally unprofessional. How can you tell me to come as long as it’s before 7, then tell me to call the company which tooksome time, and when I finally get someone on the phone, tell me you can’t do it? And this was the second time mind you, as I had already paid 12.00 the first time they messed it up. I don’t appreciate this. This was a wate of my time and money, and she didn’t even give me a refund. I left the receipt right on the counter with her.

     So I am filling a complaint against her for her unprofessional behavior, her lack of consideration for the customer and her rudeness and unwillingness to help. And to think, she’s a store manager, representating a leadership position in your organization. I would like a refund, as I feel I am due one, since I now have to find another notary to notarizedmy documents. I do not appreciate this as I expected more from UPS. If you would like to reach me, please feel free to contact me at 832 846 7243. Thank you for your time and patience.

     Sent from Yahoo Mail on Android

     Sent from Yahoo Mail on Android

     Reply

202. had a return to amazon and driver picked it up ,but later came back and took another package off my porch that was not there for return. there is no tracking number as it was not being returned.ups cannot find it and will not pay for it ,two chairs and table were in the box.rep told us to call pd. then the rep said the case is closed. what do we do next

     Reply

203. I just came home to a ups employee who helped his self to look through my office trying to find a package? That was not in plain sight. My privacy has been violated And he was trespassing without permission

     Reply

204. UPS has turned into corporate bottom line killer. After losing my package, no accountability – the local UPS franchise stores shrug their shoulders.
     Do Not use UPS ground. Cost me a lot in lost time and money. Btw: I am NOT a complainer. This company has really become awful.

     Reply

205. I Called UPS to ask a question about being billed twice for the same service, spoke to Loren who was very rude and hung up on me. I have paid for My Choice service with your company but after this year expires I will not renew and I will definitely not recommend you to any of my friends and family. Your phone agents barely speak english and get frustrated and are unable answer questions.

     Reply

206. My package was misdelivered. It was supposed to go to 815 Clayton but the address listed was 815 Clay, in San Francisco.
     The shipper sent someone to the address to retrieve it but UPS noted that it was left on a porch. There is no porch at that address, only a gated entrance. They UPS driver had to buzz 3 different apartment numbers to get inside and drop it off. The person sent left a note on the gate door because none of the buzzers answered. Can you have the original driver retrieve my package for me and deliver it to my address: 815 Clayton Street, SF 94117?
     It’s a $200 dress I don’t want to lose. Thank you.
     Tracking number: 1Z6Y16V70397774366

     Reply

207. My package was misdelivered. It was supposed to go to 815 Clayton but the address listed was 815 Clay, in San Francisco.
     The shipper sent someone to the address to retrieve it but UPS noted that it was left on a porch. There is no porch at that address, only a gated entrance. They UPS driver had to buzz 3 different apartment numbers to get inside and drop it off. The person sent left a note on the gate door because none of the buzzers answered. Can you have the original driver retrieve my package for me and deliver it to my address: xxx Clayton Street, SF 94117?
     It’s a $200 dress I don’t want to lose. Thank you.

     Reply

208. My Daughter Wife and myself was traveling west on 64 in Illinois when you’re truck threw a rock hit the windshield you said you would reach out but you haven’t my#618606xxxx my daughter 618477xxxx

     Reply

209. UPS stands for Underwhelming Professional Service. This is based on my wife at HSBC and I hiring UPS in London to NY transporting of boxes in May. 4 of 15 boxes were damaged and items broken. Since then, they wear you down by asking addl. info and when you provide, change the rules on you. All to avoid paying insurance claims of less than $1k. Amount Small; horrendous service Big. The merry-go-round continues. Asking CEO Carol Tome’ to check E2E CX please!

     Reply

210. shipment u/tracking no. 1zx25f190493565633 – 01/03 pieces has not been delivered till date, whereas same lying at delivery warehouse since 17/09/2021 and no mention of delivery date. request please advice why it has not been delivered till date and when it will expected to be delivered. thanks. your quick reply and help highly appreciated. rgds. chami

     Reply

211. I am a full time driver on workers comp I’m out and ups shut off my insurance and I have medical problems and I can’t see the doctor who do I complain to and talk about fixing this problem when management doesn’t

     Reply

212. I am deeply appalled by the lack of customer service received by UPS. A request was made to obtain a copy my Marriage Certificate from the Davidson County Clerk in Nashville, Tennessee (9/14/2021). The third party VitalChek received payment for UPS Next Day Air Saver, Tracking Number: 1Z0380A52914121572

     My package arrived in Los Angeles on 9/16/21 at 5:03 AM. I began receiving messages that my package would be delivered by 7PM (PST) on the same day. It is now a week and the message states, “Delay No Information”. There was never a delivery attempt.

     Yesterday, I spoke to Natalie, a customer service representative who stated, I needed to open an investigation to locate the package. She informed me that the process could take 8 days. I asked her if I could go and pick up the package at the UPS HUB. Also, indicated that I was driving while communicating with her. Natalie stated that she would email the claim form along with the address to the UPS HUB within 15 minutes. She lied just to get me off of the phone. Instead, I arrived at home and started the claim process through the UPS website.

     I still have no live person to tell me anything about my package. It has been 8 days waiting for a delivery and now I have generated another 8 days through an investigation before I will know anything. This is ridiculous!

     I realize we are still in a Pandemic. I noticed there is no place on the website for a customer to request an in-person pickup. Every phone number posted on the internet is an 800 or 888 computer call with no live person. I had to start a chat which generated the ability to speak to a live person. That information is not posted on the UPS website. There is no option to deliver packages to UPS Stores where customers can pick them up (similar to Amazon). This could save customers time in obtaining deliveries and guard against “porch pirates”.

     These are my concerns: Where is my package? Can the investigation be expedited to locate the package and delivered to me? Will you cover compensation for time/package being lost and my inconvenience?

     Sincerely,
     Darlene Wooten, EdD
     323-314-xxxx

     Reply

213. This is my parcel tracking number from malaysia to philippines 1Z8569YY0412224383
     The parcel have been release by BOC of Philippines since Sunday. Up to today they can’t deliver to my client and the sales person told me that they can’t contact the UPS in Philippines and they are lack of staff.
     I can’t believe such a big company in the world would giving me such excuse. It not the first time happen to me but this time getting worst. Although I am not the big client to you guys but since you guys accept my order I hope it can finish as it promised. thank you

     Reply

214. I have had the worst experience with an UPS location store!! It is almost impossible to get to speak to a person, and if you… I’m sorry but there is not enough room here to begin to list the problems I’ve had. I will send a letter to your main office.

     Reply

215. My name lorrie Howard and I’m writing cause on many of occasions have ordered stuff from different companies and they say the use ups and fed ex and tell me they have shipped off my orders but the deal is my order is never delivered at my house and always sent back this just happened this week and just asking why my things aren’t being delivered and always sent back my street address is xxxx mountain view road po box 2245 king north Carolina 27021 this has happened on many of occassion my number home phone 336 985 xxxx email lottirahowaxxxx @gmail.com if you would please contact me back thank you

     Reply

216. I shipped a packaged from the UPS Store in Augusta, Georgia to the UPS Store in McMinnville, OR. According to the tracking number it arrived and was signed for on 9/13. My son went in to pick up the package a few days later only to be told that they didn’t have the package and don’t recognize the signature of the person who signed for it. I called and spoke to the manager at the McMinnville location and they told me to call the Augusta location to file a claim for a lost package. The Augusta store is telling me that the McMinnville store has to file the claim. After Three very frustrating phone calls to the Augusta store and two to the McMinnville store I finally get a call from the manager at the Augusta store only to be told that since the package was signed for that I could not file a claim for a lost package. She said she would call the McMinnville store and speak to them. What good will this do? I’ve already called them twice!!!! I’m now being told that there is nothing they can do. YOU LOST MY PACKAGE!!!! Now you won’t do an investigation to find out where you delivered it and you won’t refund my purchase price of the items you lost or the delivery charge that I paid!!!!! What kind of business is this where you can just take no responsibility for losing someone’s items!!!!! I will never use UPS again and you bet I will tell everyone I know not to use them either.

     Reply

217. Entrapment by driver. Disabled person in a wheel chair cannot exit apartment due to a big heavy box left IN front of the door

     Reply

218. My pack has been delayed for two days straight and It was 1 day air saver and I was told it was left and it was it arrived late after getting notifications saying it was out for delivery

     Reply

219. I just wanted to ask about this companies policies and had some questions for the CEO, I’m planning on seeing another company, for breaking there own policies and I would need a solid game plan, along with powerful people, and my lawyers

     Reply

220. My package is rerouted to an old access point I left year and half ago
     Despite putting new address and updating it. Nobody seems to know why even the technical dept.
     it has gotten to a point that I stopped
     Ordering from seller like Amazon ec.
     I meed you people to fix it ASAP and
     User name is zakmuxxxx.
     Thank you.

     Reply

221. Damaged product arrived , no return phone calls on four occasions. Claim submitted no response why.

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222. Trying to get a driving position at the Yreka, CA location. Finished my application back in May, I check my profile everyday., nothing ever changes. Always says “no available appointments at this time” … every time I call that location, they say “everything is done online” — there’s must be someone I can talk to in HR. I know the corperate headquarters for norcal is in Redding, ca … but there’s no numbers listed online (at least that I can find) any info you can give me would be great! I truly feel like I would be an asset.

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223. Driver need to be reported for holding my perishables in the truck for 2 days

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224. I shipped a package 2 weeks ago from a store in Cape Coral Florida the number is 239-574-xxxx and they lost my package 100 lb table how do you lose that and they are giving me the runaround the manager is an I would appreciate a call back my number is 239-672-xxxx name is Jeff Edwards

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225. I am trying to find the claim number for missing package 1Z9887710359247400

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226. 10 of my packages have been going to the wrong address 914 55xxxx. Yorktown Heights ny

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227. I have been injured by a UPS package delivery that should’ve been hazmat hazardous materials caused property and personal injury. UPS states the package is under investigation this is a lie. The federal transportation investigators are coming to my property on Wednesday of this week to investigate. Please contact me immediately your system is covering up the fact that the package was never delivered and that the package is being investigated not true. John Moran 978-807-xxxx

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228. I shipped a package through my small business account last Tuesday today is Sunday and no one knows where the package is and no one can help me over the phone is this the way you treat your small business customers?

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229. I am beyond feed up with the lack of customer service provided by UPS. I am tired of my packages being missed!!!! Can you hire competent drivers that can read addresses? I do not understand. Tracking says it was delivered at my door step but was not. I am getting the ring specially to prove how incompentent your drivers are!!!! YOU SUCK UPS!!!!!!!!

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230. pl contact me on your ups in harrison ark

     Reply

231. I NEED HELP GETTING SOMONE TO FIND 1 of 2 large BRIGHT ORANGE SAMSONITE DUFFEL BAGS THAT ARRIVED AT THE BEDFORD PARK, IL FACILITY BUT NEVER LEFT (ACCORDING TO TRACKING). THESE ARE MY MOTHERS PRECIOUS PERSONAL BELONGINGS! PLEASE SOMEONE AT UPS HELP ME!!!

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232. Yes, I resigned on April 30th this year, I gave my immediate supervisor a 2 weeks notice, so that I can receive my 2 weeks vacation pay as well as any unused sick days, I was employed with UPS for over 5 yrs. No one seems to want to help me achieve my goal it seems too fall on deaf ears.
     We do not have a HRS facility. I worked at the Raleigh N.C. Customer Counter off Atlantic Ave. Who can I contact before I take this matter up with the labor board in my city.

     Reply

233. A horrible company to do business with
     There is no option to speak to a live person
     We should all use Federal Express – much better in so many ways

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234. My parcel with tracking number 1Z017X686743736484 was supposed to arrive at it final destination on 7/6/2021. But the parcel is still in Dubai for unknown reasons. All efforts I made and complaints to your agents to get my parcel delivered have been unsuccessful. My parcel was shipped express to arrive between 3 to 4 business days. Based on the above, I asking that the total amount of money that I paid for shipment should be refunded and the parcel be safely returned to me immediately pending a law suit against UPS for additional damages associated with it failure to honor its agreement. Thanks.
     S. Ikem
     Email: samsgrapxxxx @yahoo.com
     Phone number: 860614xxxx

     Reply

235. Being overcharged for my package. I have numerous from ups to PayPal I only have 2-3 packages in the system to be delivered Am getting all this charges I want my money refunded back. Pics down below Overcharging me for my deliveries I want my money refund back ASAP Filing a claim and Bbb of American

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236. Package shipped to my state. Sent out of state to wait! To be delivered after weekend

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237. I would like to know why there is not a UPS Store in Jonesboro, Arkansas. It is a university town with close to 100,000 people. People should not have to drive to another city to find a UPS Store.

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238. I would like to file a complaint against the UPS store on Ralph ave. I will be contacting the better business bureau in regards to this matter.

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239. Hi I’m Ernest I was change my Old address so I can’t seen the mail in my new Address

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240. Good Day.would like to have email address of Mr.Scott Price, President, UPS International…I have issues with UPS Philippines

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241. So Due to some sort of agreement between AMAZON and UPS. UPS wont let me file a claim because its from amazon. Amazon says they cant file a claim even though UPS says they believe its lost but cant investigate it until a claim is made. Talk about a catch 22 huh? 1ZY4V2960379117089
     I am truly sorry for the inconvenience this situation may have caused, I really would like to take further actions regarding this matter. However, due to AMAZON restrictions we are unable to file the investigation on your behalf, if I do that it will be automatically closed due to the contract we have with them.

     Reply

242. I’ve been losing money to UPS thru management s time cards and job classification modifications made without consent. I’m not the only one affected, although, I may be the only one asking questions and making demands that the company remedies the situation. I’ve tried contacting the CEO to no avail. I ended up dealing with someone at a local level so to speak. Ignoring my inquiries and such is the norm. Is there anybody who can take on this company? I have documents, voice recordings and some videos to show how they treat hourlies but nobody listens. Attorneys usually shy away from any dealings with this company. I need help. Anonymous…for now

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243. Had scar medication shipped from Miami to Maggie Valley North Carolina on June 25. Has been over a week and no delivery. After calling customer service they assured delivery would arrive today July 2 No delivery. Tracking number is 1ZT257060393036866 such ineptness from a company. I should have used Fedx pls help with this situation

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244. Hello
     I need help I have an emergency oversea
     Department of the state did
     Send my passport I suppose to get it by 10:30 am
     Still don’t have it
     Can please help
     I am flying tonight
     Tracking number 1ZX3370F0198086214

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245. My UPS Account # is 743323…I’ve been a customer for 38 years…I use UPS Worldship….Why is UPS.com not automatically included in your service…why does a customer have to waste his/her time to annually re-enroll
     in ups.com…and by not doing so have UPS disconnect the Auto Payment Function from his/her account….waste of customer time…and from UPS’ perspective….monumentally stupid because you make it harder on yourself to get paid….Please change this ill-advised and counter-productive policy

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246. I have no idea what this part that you shipped me is for

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247. The worst customer service I have ever encountered anywhere! I spoke to four different agents and got four different stories. I spoke to two different supervisors and got two different stories. Both were supposed to call me back. No one did. This is about a package I shipped on Monday for overnight delivery. It never showed up on Tuesday. Tracking showed some kind of scanning error. I was assured it would arrive Wednesday. Then when I checked today, I was told it was still in Saddlebrook, NJ. I asked if they had the package for sure, and if I could pick it up. I was told I would be called back to confirm. No call back ever happened. I called again. This time an agent said it was out for delivery, and would be delivered today. I wanted verification, so I asked that Saddle Brook call me. She said they would. No call has been received. Can someone help me with this? Please.

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248. I worked for UPS JUNE 7, 8, and 9th and I still haven’t Received my paycheck from them and I keep getting the run around and no one will help me

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249. I sent an Email to c tome yesterday about a parcel, expected delivery date was 29th Jan, after 6 months the oarcel has been returned today, can you advise why the delay was so long

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250. Can you tell me why UPS goes on making my delivery’s later then needed.I use first day and second and they drive around coming near yet go on passed.I complained about it and now they are doing worst then before.The map showing there location says they are there near by then after they ride around it goes back to in my area and more waiting.They are by far the worst company and act like little kids who do this work i know it is because they are just little minded people who can not do there job correct.

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251. I am very upset that my coop building is being lied to by the UPS driver. I am signed up for UPS my choice and my choice is that UPS leave packages by my front door. However, there was only one man who ever did that. Everyone else throws the packages in the hall off the lobby or sometimes in the cage. When I called to complain I was told that my building’s management doesn’t allow drivers to go upstairs. This is not true. I know this because I am president of the board of directors for my building and we are in charge of management. I have seen management tell UPS delivery men to please deliver upstairs. I was also given the porter’s name, which is Harry and told that Harry told them leave the packages either outside or inside the cage. I spoke to both porter (cleaners for our building) and they give a different story. UPS delivery person consistently ask them to sign for packages for cooperators. They cannot sign for 205 apartments and there are other people signed up for my choice too. Why have a service if no one can use it and if drivers refuse to deliver to doors. I don’t ask them to ring my bell, only to leave at my door.

     I spoke to 2 supervisors who continued to say, “The driver’s said they are not allowed to use elevators and go upstairs,” they hung up on me when I explained I am in charge of management, and we encourage drivers to deliver directly to apartments. She kept insisting I talk to management. Our manager is on vacation this week so I spoke to both porters who say the same thing, they do not tell UPS drivers how to do their jobs and they will not do UPS drivers’ jobs for them. They are also tired of UPS asking them to sign for packages. They are not doormen, they are porters.

     1Z47618Y0355647306 tracking shows this package is delivered. I took apart the small cage and looked at every package outside the cage. My package is not there.

     My name is Joy Leftow, I live at 99 Hillside Ave, #16C New York, NY 10040. My cell is

     Reply

252. Wonder whom to speak to about a driver who drives way over speed limit especially past a daycare/Preschool and on his phone.

     Sheridan Illinois 60551

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253. We need a corporate contact to help with serving our customers. We are getting a number of packages not being delivered on time even with next day rates. We really need to speak with someone. These are not just packages they are gifts and our customers expect that when they pay for services they will be provided.

     Reply

254. Ref 1Z61WE076832255793
     And 1Z61WE076880239443
     I wish to complain about the customer service not received
     Parcel picked up on 22/1/21 has nit been delivered to Spain, this was Christmas presents for grandchildren, son and his wife.
     Since then I have been given different information as to the status of the parcel, even lied to, all calls have been selected to be recorded
     I just want to know when this parcel which I paid the surcharge in March to have returned, will be returned
     I have also asked for a complaint to be registered a number times with a phone call, these are just closed and no one has contacted me , not sure if this parcel still exists or has been lost
     Could someone contact mdbom 0785676xxxx
     You will see by the history under the above references repeat duplication of message, my daughter in law has contacted trading standards and thought it would be quicker if the parcel was returned to myself, hoping for some resolution

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255. Consumer beware, UPS is the worst package delivery service in the US!!! Constantly missing commitments, sends delivery emails with delivery siganture required date/time window but does not follow up when delivery window is going to be missed, but worst of all UPS does not except responsibilty for internal mistakes, does not own the problem or offer equitable solutions. I am moving my business to your competitor and reaching out to as many other executives in my network to do the same!

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256. UPS Trashed My US first class mail. What is your email address so I can forward my documentation? What is your fax # so I can fax in my complaint?

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257. Eric Garcia and employee Henry at the Blaine street station/location is prejudiced against African Americans. I would like a follow up withCEO. He makes excuses for bad behavior with employees.

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258. Poor customer service from management

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259. Missing packages no regard for customers

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260. Unprofessional response on my claim.Please have someone from the corporate office contact me at 916-462-xxxx.

     Thanks
     Walter Jones
     zjxxxx @yahoo.com

     Reply

261. I’m sorry that I have to I have to bring this to you I Am having problems out of the PLEASANTVILLE NJ terminal I will give the shipment # 1Z5808E40308617397 THE SHIPMENT that u p/u left Addison,ILL @ 305am it Arrived in Pleasantville NJ @ 6;27am loaded on Delivery Truck @7;51AM Out for Delivery @ 9:02 AM At 12:58 pm Driver says that I moved I have lived at my house for over 30yrs I get all my packages from ups NEVER had a problem #2On 6/21 from nyc departed NY at 8;16pm Arrived at Pleasantville nj 5;13 am loaded on truck 6/22am @5;28 am out for Delivery @ 9/16 @ 1;27 driver says I moved Pleasantville reroutes package to brooklyn ny terminal with tracking #Z1961290326410294 it was del at 1.50pm that is my ex-wife house witch I have Been DEVORCED FROM FOE 35YRS I got a call from her LAYWER that if this keeps up she is going to take me to court for HARASSMENTS Now I have another package coming on monday tracking#1Z8166V0030979309 now what I talk to customer service over 5 times and keep getting the same BS I will talker to the term manger that never happened so now I reach out to you lets see what happen now because if u cant fix this I’m out money and I feel I was treated by your customer service like a piece of x just another pain in the ass calling But I can tell you this and I don’t joke around I have already and he is the one who me to reach out to corp HQ so if this is not made rite and I don’t get my products court here I come and UPS will Be paying MY lawyer u people are responsible if u can’t hire the rite drivers shame But u are not talking to someone that does not understand you Business I Drove heavy haul trucking for 32yrs and then I was in charge of 65 personal that is office payroll and drivers and permits office so i know how things go in the trucking and delivery .
     my Name is vincent santise address 6528 Black Horse Pike Egg Harbor Township NJ 08234 Phone is 609 641 xxxx

     Reply

262. I wrote a complaint in 2009 hostile work environment, 2012 workplace violence policy incident reports and February 3-4, 2014 harassment complaint was hide from HR. Negligent of policy procedure and business/profession code.
     public policy
     these complaints did not get turned into HR to investigate.
     UPS employees interrupted my care and Administrated employment while on medical leave for work injury and being harassed for being injured. My complaint dated February 3, 2014 was not turned in about being harassed.
     Grace and David did not disclose this to HR for investigation. Instead through emails barriers were set up, return date of Sept 1, 2014 was block and not disclose to me.
     check emails january 29, 2014-August 26, 2014.
     Regarding how management, liberty mutual, and occupational health and safety
     Company policies were not followed,
     Dual attorney violations cheating in court is not a win
     company policy under Ada violations
     False promises violations
     misrepresentation violations
     bad faith business violations
     Disclosure violations
     false promise for following policy and procedure
     OSHA violations
     business and professional code violations
     workplace violence policy negligence
     CEO is not aware of cover up of negligence by UPS employees
     these actions are against the founders who create this company.

     Reply

263. We shipped via UPS with the understanding that if you have insurance the receiver sign for the package you are covered. Well the packages was damaged in the process of delivering to the receiver . Please check the signature at the receiver site . It’s a line not a signature ! We were denied insurance claim because the receiver said it wasn’t packed correctly ( Not True ) we had it professionally packed and by the time it got to the receiver the packages was crushed ( a label on the packages was fragile but I guess no one cared about content ) . Our UPS Tracking numbers were 1Z9F912E3520035882 and Tracking # 1Z9F912E3520033660. No one at UPS called the actual customer for their information. We are so disappointed with UPS in how this was handled. Still haven’t received a resolution that compensates us for the cost of the products that was damaged. The products was insured for $5000.00 each. Please contact us at 916-462-xxxx ( Walter Jones ) email zjoxxxx @yahoo.com. Where is the customer service and the explanations of why our products arrived crushed and all in pieces !!

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264. An alleged CEO of UPS (Mr Zimmerman) called this morning with a package information. At the end he told me to F’ off. Phone number he called from is 876-219-xxxx

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265. My husband and I shipped 2 wooden crates of small caliber ammunition at Fishersville, Va today. What should have been a15-minute transaction turned into at least a 45- minute affair. The woman working at the counter was very nice, but she had to keep leaving to ask her supervisor questions. First, I was told that ammo had to be taken to a UPS store, which is not true–they don’t ship ammo. Then we were told the crates were too heavy (each weighed about 61 lbs.). The maximum weight allowed for ammo packages is 66 lbs. according to the UPS site. When I brought the site up on my phone and showed it to the counter woman, she left to talk to the supervisor who then said we could send the ammo. But at that point some man came in and delayed us again while he tried to find the shipping guidelines on the company computer. Then he left and came back talking on the phone to a man who was explaining the rules for sending ammo. Finally, we were able to give our info, pay, and send the crates. We were treated like a criminals or second class citizens. We had done the homework and were abiding by the rules. The UPS employees acted like this was their first day on the job and they had had no prior training. I am still not sure if these employees were playing a game with us or are truly so inept. For that reason I heavily insured packages. I am really sorry that a company my husband worked for, for 30 years treated us so badly. UPS has lost our respect and our business.

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266. I ordered perishable food to be delivered Saturday the 19th of June which, according to your company emails, would arrive by 7PM. I tried to find out how to get a more specific time but your computer voice and website are not cooperative. An early morning(6:18) email advised me to check a d see if I would get any delivery on said date. Subsequent calls, spending forever to get to a live person, gave me times from 11 am to 3 pm to 5 pm, to promising a callback and giving me a ( no existent) case number, to 7 pm, to 8 pm, to absolutely by 9 pm. At 9 pm my dinners guests and I had ordered pizza for dinner, I called ups yet again, was kept on hold for 22 minutes, at which point the agent advised me my order, clearly marked “ perishable “ was delivered at 9:18. It was left at the door, no knock, no bell ring, and I believe not even delivered by ups truck because the gatehouse cleared the driver because he used a delivery code. Is this the way to do business?

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267. Hi There,
     I am now (BEGGING) not Demanding, that someone in authority and based in the USA view my casefile here in the UK (PLEASE) , your employees here are costing you a fortune by NOT competently doing what UPS are paying them to do! The tracking number associated with this complaint is H5639630028 , I have also posted a review on uktrustpilot @ups.com , suffered severe health issues, a failed relationship and loss of potential earnings since my 6 months of Pure HELL with UPS began!! A minimum of 11 UPS employees to date have so far been associated with this debacle and NONE have shown any level of transparency !! JAMES E.CASEY would be turning in his grave!! PLEASE resolve this case for me or maybe offer me the opportunity to reprimand all of those involved?! Your customers including myself deserve more than just a generic reply.
     Kindest Regards
     Kevin Gorman.

     Reply

268. on 6/17 a package was left at 3:40. It was not my regular ups driver because he does all the rigjht things. This driver left my package outside the front door. This is an apartment building & he is an idiot for not taking it inside. Of course I don’t have my package

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269. Tracking# 1Z3Y551X0361144324: chatted with JOHN LESTER at 9:45 am to ask him to update my address in QUIET/ SILENT delivery, then DAVID called at 11:45 am to confirm that he would reach the driver to ensure that QUIET mode. Ironically, at 4:15pm, the door BELL was LOUDLY to wake people in my house up. Please STOP to ring the door BELL at SINGLE house. How do I reach the operation leader to get help after 100 times IMPOSSIBLY!!!!

     Reply

270. On May 15, 2021, I sent a package containing clothing and a pair of boots to my son in Great Lakes, Illinois. The package was insured for $300. He called me and said received the package on May 20 minus one boot. He sent pictures showing that the package had been opened and retaped. That same day, I went to the UPS Store #6610 and spoke with Judy. She said to forward the pictures to her and she would submit a claim. She asked for the value of the boots. I gave her a picture of the boots from the Ariat website. She indicated that someone would be in contact with my son. I gave her his phone number and said that he was in the Navy and they may have to leave a message and a phone number in the event that he was unable to answer the phone. I asked Judy if there was a claim number and she said that they would file the claim. I spoke with my son on June 8 and he said he had not heard from them. I received a call from Judy the next day. She told me that my son should tell them that both boots were lost as he would only be reimbursed for the one boot. June 9, I went back to the UPS Store and spoke with Tea about the claim. She explained that the store was under new management. She said she would research the claim and get back to me. When we spoke later that day, she said she would have to refile the claim and I should be hearing from them in about 5 days. As of June 17, I had not heard from anyone. I went back to the UPS Store and spoke with Tea again. She said she would send an email requesting an update. I again asked if there was a claim number or a person I could contact to get updates. She again stated that it was handled through their store.

     Needless to say, this has been extremely frustrating. I would appreciate some type of feedback as to the status of the claim. The package was insured for $300, the boots are slightly less than $200. Why would you just reimburse for half the cost of the boots? Can you purchase a single boot? If you could, would it match the other boot? I am having a difficult time understanding the logic behind this.

     I would certainly appreciate some feedback and help in getting this resolved.
     Elaine Stember
     832-640-xxxx

     Reply

271. With guaranteed delivery, know in advance when your shipment will arrive, these are you words but I shipped 1ZY764220391856492 a package on 06/07/ 2021 and today is 06/17/21 and my customer has not received the package. Please help, opened investigation

     Reply

272. Ups lost my package in May 6 2021 and it was worth $460.00 and now their trying give 100.00 but that’s not fair so I have contact the news

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273. This the MOST horrible service in the world! Horrible, Horrible, Horrible Horrible service

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274. We have to many part time supervisors in pikeville ky for our small center we have 7 and not enough workers. They are harassing the workers. Two of the managers are sisters and that’s the problem.

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275. My Fiancee and I purchased a sink that was broken in shipping. We go thru all the hoops and now we are getting the run around by your people. I want a resolution now and no more run around. I’m sorry, but this is bullx…not a way to run your business. Your people are making it very hard to get a resolution…I DEMAND ANSWERS!!!

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276. Not deliver yet

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277. Parcel bought in Hong Kong last April 20, 2021 with tracking number 1Z69076VO412300353 Is not delivered to Lot 56 Blk1Ledesco Village, Jaro, Iloilo City Philippines 5000

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278. There was job listings posted for full time openings in Maumee ohio. I’ve been trying to apply for it, but for several days it keeps bringing up an error message and won’t let me apply. Can someone help me with this?

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279. Ups said they delivered my package. It is medical supplies that I need ASAP. It is not here if they use gps it will bring them directly to my home

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280. I have been trying to have an Amazon return package picked up for 2 days. Day 1 the drive came knocked on the placard on my door, slid the return slip in the bar door and was back to the truck in 30 seconds. I have him on camera. I called for him to return 4 times the same day he never did. I was told it would be escalated and he would be out today and that never happened and there is no record of any of my calls from Monday. I have called 5 more times today and have been hung up on and transferred to random extensions each other time. I am on the phone for the last time now with Maurice which will be my final attempt before contacting Amazon and informing them of your staffs unwillingness to up the item. Now Maurice is telling me that I now have to pay for an Amazon free return and pick up

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281. why does UPS UK seem to think that it is acceptable for one of your delivery drivers here in UK parking (totally unneccarily) blocking my access to my property for 15 minutes whilst allegedly delivering 4 doors along the road, then when politely requesting he moves his vehicle, he trespassed on my drive and assaulted me (all on camera), I now have to have medical tests because the evil bastard spat in my face, may have Covid Worse still, the “manager” at the local depot, Leeds (UK), Nigel, does not seem to take this matter at all seriously and says he will call me back “in the next few days” – totally unacceptable and inappropriate – I AWAIT YOUR RESPONSE – hope you at least give a

     Reply

282. I have had ALOT of issues recently with damaged boxes. I’m not sure if there are a whole bunch of new drivers in my area, but just this month I have filed 4 damage claims, all of which have been denied due to “improper packaging” I work for a company that uses stryofoam casing to pack the lighting and haven’t had any issues until recently. I have watched drivers drop boxes and kick them to my front door, which is COMPLETELY unacceptable. Please address this matter, because I’m sure I’m not the only business or person with this issue.

     Reply

283. Hi. please forward this to Ms. Carol B Tome your CEO so she would know more about the company she is managing!!!!!
     My tracking# 1ZR3773V0423179498. My friend took the package to UPS store 601 on June 8th to have some important paper docs and personal belong shipped to me in Canada. The store said if you pay $300 we guarantee you get it in 48 hours. I had a very important work meeting the evening of June 10th and needed the package. So we paid $310.98 to the store. The package arrived at 4:02 PM on June 11th. Unfortunately too late!!!! Your office gave me case# 1183453739499 when I asked for full refund. They also told me to call the store. Punam at the store said he filled out a form for refund & sent it over. When I called again to follow up, he yelled at me & said don’t call me again!! What a poor poor customer service!!! I have the receipt for the $310.98 paid. I have no option but to send you this message since I’m so frustrated!!! Thank you Nazanin Karimi

     Reply

284. I’m currently in a fight to receive items that are being shipped to me via UPS. I’d like you to know what the process ha been like for me thus far.

     I want to express my extreme displeasure with UPS and the way it conducts business. I’m well aware that the covid pandemic has stressed us all, and delivery workers in particular, but it’s UPS’s broken communications infrastructure that has had me alternately laughing, crying, and pulling out what little hair I have left. I recently purchased a surveyor’s transit and tripod at auction and paid the exorbitant fee of $340 to have them shipped from North Carolina to Colorado. The items are collectively worth less than $600. They are not particularly large or fragile. The task should have been a no-brainer for UPS. (As an aside, I recently shipped, via FEdEx, a transit and tripod, both larger and heavier and worth 6x more, to another collector in CA, and they were delivered to his doorstep for half the price and within 3 days.) Not only did UPS fail to deliver the items for 2 weeks, they ended up at a ‘customer service center’ about 40 miles away: not even in my zip code!

     Although it’s about a two hour trip for me, I was resigned to pick up the items, but ran into horrific communications problems. I found three different versions of the working hours of the ‘customer service facility.’ 1) The absolutely non-helpful, robot-voiced UPS phone help-line (800-742-5877) stated the business hours as 9:30-10:30 AM M-F and 3-6 PM Sat. and Sun. 2) The facility’s website gives the hours as 3-6 PM M-F and closed on weekends. The email I received from the UPS online help site (after I wasted significant time setting up the ‘required’ account with UPS) stated the hours as 9:30-10:30 AM and 3-6 PM M-F, closed on weekends.

     After waiting for delivery to my home, or at least to one of the THREE drop-offg locales near me (within my zip code), I finally realized that UPS wanted me to pick up the items at it’s far-away ‘service center.’ After calling the center numerous times on a Friday within the 9:30-10:30 AM time window (per the hours given by the ignorant phone-robot–see number 1) above) I figured I’d call between 3-6 on Saturday. That’s when I discovered the business hours given in item 2) above: i.e. that the facility is closed on weekends. Arrrrrrgh!! What bothers me most is that I wasn’t able to leave a phone message for the workers at the facility. I also can’t contact them directly by email. In other words, I can’t leave a message for the local UPS workers via any means. Really?! You’re a shipping company that doesn’t allow customers to contact local delivery personnel? What’s wrong with you?

     My next step will be to call within the hours 9:30-10:30 AM on Monday assuming that the hours stated in your email to me, per 3) above, are correct. (I don’t harbor hope because of my lack of phone success on Friday.) I’ll probably then have to make a critical decision: whether or not to visit the facility between 3-6 PM. I say critical decision because it’s a two hour round trip. . . during rush hour. If no one is there, I’ll have wasted another two hours of my life because of UPS. I’m also in danger of losing my items (to where, I don’t know) because of your, arbitrary, 5 day holding period at the ‘service facility.’

     Your customer service can’t get any worse.

     Reply

285. I have tried for an hour to talk to a live agent. Why is this option not available?
     Your words say that you care about your customer, but your actions tell a much different story.

     Reply

286. To: David Abney:

     I am very sorry to have to reach out to you regarding a claim I have with UPS. Unfortunately, I have been treated with nothing less than unconcerned dialogue, misrepresentation of the facts, been told I cannot speak to someone at a supervisory level and in general just jerked around since May 12, 2021.

     Being a retiree of another Atlanta based Fortune 500 company, I am keenly aware of customer care and a high level of customer service. In my present situation, I can assure you that UPS has not presented to me a level of customer care and support that you would feel proud to report to your Board of Directors. UPS sorely needs to carefully evaluate how you touch your customers after their packages have become lost. You may think you have a process, but let me assure you that I have followed this process and it has resulted in nothing less that a frustrating disaster. Your customers deserve a better system of advocacy and support once you have a service failure.

     My UPS tracking number for this disaster was ( 1ZA821Y40327616106). This package was mailed from the UPS store on Hilton Head Island, South Carolina store on May 29, 2021. It contained a 14 Kt yellow gold, men’s diamond ring with three inlaid diamonds with a total carrot weight of just under 1Kt. The rings retail value was estimated at a little over $3,000. I attach a copy of the packing/mailing receipt from the store and a few pictures as well.

     The package arrived at its destination in Columbus, Ohio and was loaded on a truck then unloaded the same day and from there it never found again. Lost, well perhaps, but what about taken by one of your people ? I guess I will never know that result. The person I sent this package to called your Columbus, Ohio facility on that Saturday and then made a claim on Monday, May 3, 2021. He emailed me to let me know he initiated a claim. The next day I called your so called “Customer Service “ number to initiate my own claim and was told I need not do that because the claim had already been initiated. I was to wait until the investigation was completed. I called Customer service again on May 12, 2021 and the agent told me that the claim had been closed because the person I sent the ring to did not respond back to UPS for further info. The agent then told me that they would reinstate the claim and that it would be retroactive and need not wait another 10 days of investigation. That satisfied me as it seemed fair and the right thing to do. Three days later, I called “Customer Service” again and they then told me the claim was closed again. Needless to say that was very frustrating at best. So the agent said they reinstated the claim and sent me a link to provide further information, to include the value.

     I completed the online form and your system was unable to upload the iPhone jpg pictures I tried to attach. What good is an online form that won’t accept a simple jpg picture? That was frustrating as well.

     I was told that the reinstatement would not be retroactive and I had to wait another 10 days for the investigation to be completed. Yet another setback and more frustration. In the meantime I went to the Hilton Head Island store and told them what I had been experiencing with “Corporate Customer Service” . They took down all my information, I sent her pictures of the ring and gave her a description of the ring and she, Sierra, sent all this in to their customer service contact which was different from mine. I waited the 10 days again and called back to the “Customer Service “ department and was transferred to the investigation department who told me the investigation was completed and the check should be sent to the store who would in turn write me a check to cover the costs. I went back to the store again later and they could do nothing until Corporate responded with a check.

     I called “Customer Service” again and the lady told me that the case was completed and I had to go to the store and they would receive the check. I asked to speak to a supervisor and was summarily told I could not speak to anyone but her and that she had given me everything I needed to know and that a supervisor would not be able to do anything else. She then hung up .

     On May 24, 2021 I returned to the store and the store manger was to call and check on the status of the check as he had previously been told that the claim was approved and the check was to be forthcoming. He was to call me back but failed to do so. On May 28, 2021 I returned to the store to check on his findings from his call. He told me that he had called Corporate and there was no claim now and it was no longer a claim. He told me he had to send in a new claim with all the information to get this settled. Now another 10 days of investigation and another 10 days of waiting for a check. I wonder if you can at all recognize how this made me feel ? Anger, Frustration, no person at Corporate I could talk to. No person in “Customer Service” would refer me or give me another person in authority that I could turn to. This was an amazing experience. The Big Brown had lost/stole my ring, would not respond correctly or with any sympathy to my frustration or offer any assistance to me, I have no where to turn to but the store, Big Brown does not care about their customer service and the store even says that you are horrible to contact, no customer service advocacy for their stores to get issues corrected. What a complete and utter failure your Company has turned out to be. Please stop advertising how much you care because institutionally your organization simply is incompetent and has no customer care at all. Just keep mailing packages with us and we must pray you don’t lose or steal our packages. I simply cannot believe what I have experienced.

     Should you be concerned enough to respond, you can call me; or email me if you are customer unfriendly, either would be appreciated .

     Thomas Stevens
     xx Wood Duck Road
     Hilton Head, South Carolina 29928
     C- 404-493-xxxx
     Email: tstevens7xxxx @aol.com

     Reply

287. Dear Sirs:
     I shipped a broken item by UPS. I paid for the shipping and put in labels I paid for in the returning box.
     The company did not use the UPS labels and sent it back by regular post.
     I have tried in every way to right this. I paid $19.30 and only used half of what I paid. I was asking for a refund of $9.65 which is the last 1/2 of what I paid. I have spoken to managers, shipping clerks, field support and now calling with no success.
     If you would be kind enough to call me at : 901-592-xxxx. Tracking # 1Z340X740389090862/ ID :MAWZT8EHQMX
     It was sent on May29 toEAA CorpService
     1425 CoCoa, Fl 32922-8624

     I HAVE ALL THE DOCUMENTATION , JUST RESPOND TO MY COMPLAINT AND TELL ME WHERE TO SEND IT.
     X7438909xxxx

     Reply

288. On 5/28/21 2 large items and on small package according to the driver was delivered to my home. These items never reached my house. On this day we worked in the yard all day. UPS did not deliver anything and place it at my door. Please could someone help me

     Reply

289. Good Morn Carol B. Tome’:
     I am writing about falsified delivery information put into the system by a substitute carrier on June 7, 2021. The package number is “1Z67W4R40369167314”. I was told by the carrier earlier that day that my package was not placed on her truck, although your ups tracking indicated that it was out for delivery. Later that day an updated tracking post indicated that the package was delivered to the resident, indicating I had received the package. Unfortunately, your 1-800-742-5877 number would not allow me to speak with a live person after 6 attempts. I was repeatedly referred to the internet because the automatic information stated that my package had been delivered. This is the kind of service that I always receive when my regular carrier in out for the day or on vacation. Substitute carriers always put false information into your system. Unfortunately, when I do get through to one of your local facilities everyone is hush hush about giving out any information as how to contact Corporate about the problem. They refuse to give out names, numbers, or email address. I feel that kind of behavior prevents the problem for being solved. Therefore, I am bring this to your attention. Hopefully, policies and behavior can be completely resolve.
     Sincerely,
     Daryl Meshack

     Reply

290. Local shop would not deliver my package as it took up too much room on the small truck they scheduled for deliveries in my area. They deferred all complaints to the main website … which was impossible to get live person. Four hours later, and no one at UPS willing to help me. Claimed it was Amazon’s problem! … At least Amazon was nice and compensated me for my troubles though it wasn’t their fault.

     Reply

291. Ups owns property on Sarasota Ave. in Pontiac mi and a tree fell on ups property and took out my fence at 875 Sarasota Ave Pontiac mi

     Reply

292. UPS has had these for several weeks, sent from within the US, to a US recipient in the US, and can’t tell me where either is, etc…
     1ZE01W094296270664 or
     1ZE01W094296175008

     Reply

293. Good morning I am here at UPS in Hialeah and I been waiting on a package and they are given me the run around, they ask the driver was it on his truck he says no , now they are looking for it I ask for a supervisor, they said they are on vacation, not understanding why they can’t find my package , can you please help me out thank up ,

     Reply

294. I was told by The UPS Store that they contacted my local post office to verify my apartment address. This is untrue. I have spoken to Cameron Parrott my local postmaster at (217) 826-5311 and no one from UPS has spoken to him. Cameron Parrott asked me to update my apartment address with the local 911 office. I did so and my address has been updated. It is a valid address. One can call the 911 non-emergency number at (217) 826-xxxx or my local post master to verify my address. Please send any UPS packages to my apartment address xxxxx Apt. A North Fern Lake Rd Dennison, IL 62423.

     Reply

295. The UPS Customer Center 15545 US Highway 70, Ardmore, Ok 73401 has problems.
     Two packages sent to my nephew were supposedly signed for at a dock. When they were slated for delivery. When employees were questioned, they argued and said they they were signed for and picked up.
     One of the packages was addressed to a one year old and they said he signed for it. Because of my constant pressure to find the package, it was finally delivered.
     Something shady is happening at this location. The management should be checked.

     Reply

296. I will send an email to the customer service addresses listed. I am trying to send pictures of the package I received yesterday. It was completely destroyed, with parts falling out of the many holes.

     Reply

297. Your UPS driver just dumped three paper envelopes containing life insurance checks worth $25K on our front porch instead of leaving the envelopes in our secured MAILBOX. The same was done to my sister-in -law’s checks from Prudential. Are you people insane or something? had i not had the front door open, I would never have noticed. Imagine what would have happened had I not noticed – they would have been ruined on the rain. Not to mention, wouldn’t a check delivery have required a signatory upon receipt?????????????? “Customer service” my foot. This is not ending with a mild complaint on your stupid website. Count on it. Prudential will be hearing from us as well for using the morons at UPS instead of the United States Postal Service like normal people.

     Reply

298. My problem was that I was insulted and ridiculed by a UPS store owners in front of at least 10 customers this a bad image to the UPS store

     Reply

299. A UPS driver backed into my building on April 15 in Columbus Georgia and no one will call me back.

     Reply

300. Tried to call to report driver but customer service lady was yelling at me because the call was cutting off and I couldn’t understand her. I’m sorry for you & your short tempered employees.
     This driver is a liability and will cause an incident, should be off the road. P329886 Indiana trailer 445p eastbound on I30 and cockrell hill

     Reply

301. Your driver almost caused a HUGE wreck on I30. Around 445PM June 1st. He got off on I30 with plate P329886 from Indiana. Uncalled for and outright dangerous. This driver is a liability. He was pushing me as I was going speed limit (70mph) and had cars in front of me. I flashed my brake lights so he can back up but he passed me and swerved into my lane about 4 feet on purpose after he passed me!

     Reply

302. YOUR ENTERPRISE AL OFFICE IS ALMOST USELESS LAURA IS THE THE MOST RUDE PERSON DOESNT TRY TO HELP ADAM THE DISPACHER HAS NO COMMON SENSE WONT CALL BACK SEEMS TO TO ALWAYS BE OUT OF THE OFFICE OR UNAVAILABE BEFORE HIM MY PARTS ARRIVED IN THE MORNING NOW IM LUCKY TO GET THEM BY THE AFTERNOON TRYIED TALKING TO THEM NO RESULTS NO CALLBACKS AS PROMISED WISH DHL WAS STILL HERE FILED SEVERAL COMPLAINTS BUT NO RESULTS KEEP PAYING HIGHER FEES GETTING LESS SERVICE CORPORATE OFFICE DOSENT SEEM TO BE MUCH BETTER I CAN TALK TO MY DOG AND GET BETTER RESULTS

     Reply

303. I am shocked that you have people working from home for over a year and still not going back to the office until September. They don’t deal with the public but yet they’re still working from home. Throughout this pandemic I’ve never been off working in an office in a hospital dealing with the public. Your employees don’t want to go back to the office because they don’t want you to see what they’re really doing. They don’t want supervision watching them. They say it’s not safe, yet restrictions have been lifted, they’ve been vaccinated but they whine they don’t think it’s safe. Oh my God! What a bunch of crying babies. They are out going to lunch or dinner or just meeting up with the people they work with but still they whine that it’s not safe to work in the office with them.
     Your employees should have been back in the office 8 months ago.
     Restrictions are lifted May 31st and by the end of June masks are no longer required, yet your employees are not going back to the office until September. Wow!! Get them back in the office where they belong.

     Reply

304. Dear Admin,
     I am former UPS employee at DXB hub, I would like to do a complain and open inquire regarding termination. Hence, I would be grateful for your assistance and guidance.
     Thank you
     Farhaan Mubarak

     Reply

305. I would like to write a complaint about the deceiving practices at the UPS Store #5394, located at 10531 4S Commons Dr. San Diego, CA 92127 which is locally owned and operated.
     The issue: UPS is providing FREE boxes for its customers and this UPS franchise location, should have those free boxes for public consumption, instead, when someone needs to return and item using a department store label or similar, they claimed they do not have UPS free boxes. However, they have standard/unmarked boxes and bags for sale at
     this store and they are really overpriced. So, you have a UPS label that really can be free, since they do not have boxes and they ask you to buy their boxes instead. What a scam.

     Reply

306. I have tried to get help locating my Granddaughter package and NO ONE will return my phone calls. Hand up on me. I am so upset. I just want to locate my package Why can’t someone help me. I have put in 72 hours of phone calls going to ups in Manhattan Kansas. They just say it is lost. I know it is in Lenexa Ks. Call me please 785341xxxx

     Reply

307. A UPS truck backed into our overhead door causing damage to the door. Driver said he called his supervisor and said the supervisor was on his way to look at the damage. that was an hour ago. Driver would not give me his name. i have not found any number i can call to report this accident. i am about to report the accident to the police as a hit & run if i do not get some answers quickly.

     Reply

308. My name is Jeff Jordan jr and retired on March31 and I was told that Corporate doesn’t have me listed as retired from my last supervisor by the name of Neil at the ups Hub in Sacramento CA

     Reply

309. I want to report a manager for drug usage. Malcolm King of UPS Valdosta is unprofessional. He smokes marijuana.

     Reply

310. My name is Donald Tonge and I am the owner of a Boost Mobile Cell phone located at 546 East Constance Road. Suffolk Virginia 23434 Suite B. I have been having problems with Delveries to my store. My posted hours are 10 am to 7pm. Sometimes Ups has try to deliver packages at 9am 915 923 etc. Like today they left a Note on my door stating they was here at 0931. Info notice 9475 8938 718 4. I spoke with customer services and the Superviser Shomier. Shomier stated that she had helped me about a week or so ago and she would not help me again. I would need to call customer services for help. Who do i need to speak or text to in order to get help? I was told by one driver that I need to get the store earlier than my posted hours. When I do come early the packages arrive between 130 and 230. I dont mind coming in early, but they come late in the afternoon. I still have not heard from UPS to see if they are going to redeliver.

     Reply

311. On May 17th 2021 Your UPS driver did a hit and Run On my parked car in front of my house I have Called Your UPS Store in West Sacramento And I talked to a Terrace Hall I have been emailing Him With my Estimates and the video of the hit-and-Run i would like to be compensated for the damage to my Car If someone can give me a call back at 916873xxxx Or just have Your Insurances company contact me

     Reply

312. I am a wild goose chase trying to track my package down since 5/23/21, after paying for custom delivery. I will never use your service again nor will I allow my family members to use the company
     Reference number 1x87x9560349916996 ship 5/17 21, help. Ph. (562) 313xxxx pt

     Reply

313. I ordered a laptop through bestbuys online sit on may 13th. It was supposed to be delivered on the 17th but i got an email the evening of the 17th saying it was delayed. Here it is the 23rd of may and no one from ups has called us back about the investigation or about the trace they put on the package. Please be advised that if i dont receive my package or any information to were it is with in this week, i will begin legal action against ups. Please respond in a timely manner. Ty

     Reply

314. My name is Dorothy Rotchford I live in Breezy Point New York recently my number one UPS driver was switched from my route Chris Brown Aka Breezy. I have to tell you I’m highly disappointed!!! Chris Brown needs to be back in Breezy. He was so helpful to me personally especially during COVID Chris would take the time out make sure I was ok because I lived alone, he would carry all of my deliveries! He was friendly, kind an take a moment to make sure that everyone on his route were ok!!! He is an employee that needs to be back in Breezy!! He should be acknowledged for being one of the most courteous kindest end most professional UPS driver who seriously seriously makes it a point to take care of his customers even if there wasn’t a package. Please consider putting Chris Brown Breezy back in Breezy where he belongs!!! Or award him for UPS Driver of the year!!!

     Reply

315. A UPS driver stole almost $1000 worth of good from me which is a felony theft crime, and after talking to countless customer service reps, none of them have given me the proper email to find the drivers supervisor or give me the proper email to file a complaint against the driver. Now that I’ve found this website hopefully we can come to a resolution.

     Reply

316. Called winery justin to get tracking number 1z8691y9a893625525
     Told by Justin winery ups tried to deliver today at 2 pm no one home
     I was home watched ups man deliver to neighbors no attempt made I was here
     Called Albert at ups I had the letter y as a 4 so Albert stated wrong tracking number he could not find by my address he was talking to another person in non English language and laughing I was getting upset and he stated there was no supervisor when I asked for one to file a complaint
     No delivery attempt made
     Staff speaking to others in another language and laughing when you are asking for help
     Then stated no supervisor and he then hung up on me
     Called back complaints # 1182139206230

     Reply

317. UPS IS NOT AN EEOC COMPANY. THEY WILL FIRE YOU FOR MOTHING. THEY ARE NOT AN EEOC

     Reply

318. I contacted several UPS Stores in my area, as I am in need of a business mailbox. Each store gave me a different price. The one located in my town was the highest $400/year. This is ridiculous. The ranges were from $340-$400 for a medium business box. Please advise as to what the actual pricing should be.

     Reply

319. Good morning,
     I am writing this message hoping that you can resolve this matter which has been a recurring problem. I have been calling since last week your customer call center to pick up packages and boxes addressed to elderly residents of a senior community which were not delivered to their respective apartments. The packages were dropped in the area that cause injury to the residents. I found out yesterday that my request was denied because “there is no apartment” when the packages and boxes were not delivered to the residents apartments. Despite all the explanations given to your staff, nobody had come to pick them and deliver to the senior residents’ apartments. I also have boxes that are too heavy and big for them to handle on their own. This is a ongoing problem which needs your attention because we are dealing with elderly residents who are challenged physically and moving around wheelchairs, walkers etc… I sincerely believe they do deserve respect, more care and attention than anybody else. I am hoping that you will be able to take this matter in your own hand and resolve it as soon as possible. (Case 1-181665468421). Thank you.

     Reply

320. Package broke my window in my front door

     Reply

321. To whom it may concern: My address is in the 1400 block of campbellton rd s.w. Atlanta GA 30311, your driver’s are constantly in this senior citizens community but some of your driver’s are not taking the time to read the correct apt numbers. All of the building are one level and the building go from A-Z plus each building has only 8 apt in each building also each building has one Red Door for deliveries with a push button bell ringer that will get everyone attention so your driver won’t have to wait. Your driver’s are leaving packages at neighbor door’s and not looking at the numbers 1-8 on the door’s, so they have a choice, take the package to the right door number or leave at the Red Door and ring the door Bell, it’s that simple. I’m sure that the majority of your driver’s are doing the right thing but the bad ones are making the good ones look bad. We are a community of senior citizens and we can’t all ways walk all over the building looking or asking our neighbors have they seen our packages, hopefully you can understand this? Your help in this matter will be appreciated. Thanks

     Reply

322. My name is Pamela Zeigler. I live at 231 Butler Blvd Wilmore Ky 40390. MY Ups driver is Raymond Burr Watts. I have made contact with his supervisors at the Lexington KY Hub, with a promise of call backs and rectifying of issue, however issues continue therfore I am contacting HQ.

     June 10 2020, Mr Watts delivers a pool to my home. He backs his cargo truck into my drive way within 2 feet of my new Jeep Cherokee. He unloaded the large pool by sliding out of the back of the cargo truck with the use of a dolly, hitting the side of my jeep and scratching it. He left the pool sitting there, didn’t tell me he damaged my truck and drove off. All this was caught on video surveillance.

     I call the Lexington KY hub. 2 men came to speak with me, reviewed the video and told me MR Watts would loose his job if the ups insurance paid out. So I let the issue drop as I didnt want to cause a man to loose his lively hood.

     Since then MR Watts has beena thirn in my side. Any package that arrives on his truck for my home, he lists in will call stating I said to hold for pickup. However I am not notified of this. My packages are sent back to the companies. The only UPS I receive are when MR Watts isn’t on this route. I have to make several reorders due to this. This has been ongoing since June of 2020.

     This is costing me frustration as I am not getting my goods as ive ordered, im having to pay double shipping fee when I reorder and request other shipping modes, not to mention costing the company extra shipping cost when they are charged the tenure shipping fee.

     I spent 4 hours on the phone yesterday with different people at the Lexington KY Hub. Mr Watts supervisor stated he is Buddies with Mr Watts and is sure he wouldn’t do this. However SAVANNAH in the south center looked up my account and verified that MR Watts puts all my packages in will call. But other drives subbing this routes delivers to me.
     I called and spoke to John in the South Center Lex Hub to request my packages be rerouted back to me, his response was ” he didn’t want to get involved”. He finally tracked the package, which i stated i had already done. I called HG and spoke with supervisor Radley and Shenisha to have the packages rerouted back to me. Both assured me they would be, however upon tracking today, 2 packages have been returned to sender.
     Today I see MR Watts deliver to my neighbor so I go ask him why he keeps putting my items in will call, he ignores me and leaves.

     I am a customer just the same as anyone else. I expect to be treated to the same as every customer, with respect and dignity and honesty.

     I’m tired of calling the Good Ole Boys club in Lexington and getting ignored. I have manged to order a few item lost items again, some I couldn’t as they were clearance items and sold out. however I have to pay shipping again and who’s to say I’ll even get the items as MR WATTS could will call them again as nothing is being done about his behavior.

     So I am reaching out to the top. Hopefully something can be done if the word comes from the top.

     I appreciate your time.
     Pamela Zeigler.
     859 351 xxxx

     Reply

323. I am off work from ups regarding on going harassment. I have filed a report with ethics hotline. I was contacted by the investigator today and turns out he is good friends with one of the people who harassed me. I told him I would like to speak to someone in corporate who can be mutual because this is a serious situation. Can someone from corporate please help me with this situation? Thank you

     Reply

324. I have never had such horrible customer service as I experienced yesterday with your company. We shipped a 17 lb medium sized package from Arizona to Wisconsin on 5/11/21 to arrive by 5/14/21 tracking number 1ZX2999F0322298823. We paid $52.37 which based on the website pricing for an XL package, this should have guaranteed this package arrive within 2 days. They put it in as UPS ground and now it won’t arrive until Monday 5/17. This is a baby shower gift that needed to be there for the shower on 5/15/21. The gift will now be late!! The supervisors and managers all said “it was entered as ground, cant help sorry you paid for 2 day but we cant help you.” This is completely unacceptable. You are a huge corporation that should be able to find that package and get it to Wisconsin by Friday. On Tuesday you knew that it was in a Hub in Glendale, so there is no reason why you can’t fix this issue and make sure the package arrives by Friday as originally specified. The least you could do is get it there by Saturday which is the date of the shower.

     Reply

325. Good morning I’m having some trouble with a package delivery here in San Bernardino California my address is 178 South K Street in San Bernardino apartment for San Bernardino California 92410 green screwed up a package deliver delivery for me and I have to go to some access going at 799 West Baseline what I’m asking him if you when it’s going to be delivered there I’m 60 years old and it’s take will take me a little bit to get overThere I have a nightmare with your deliveries before what’s banking information that got to me so late I was evicted from my home so now I’m asking them what time will this package go to the access point after calling it at 799 what Baseline that’s West Baseline they couldn’t give me no solid answer so I’m asking you now do you know what time my package will be at this access point since they had me waiting here in my home for a long time then when I take off they decide to deliver it it’s a device from T-Mobile that somehow they’re showing was activated when I contacted the San Bernardino Police all of a sudden they’re telling me now that the package was attempted to be delivered and it supposed to be at an access point but I need to know what time it will be there I can’t go and hang out at an access point all day till 7 p.m. I’m 60 years old and that’s kind of hard so if you would please get back to me and let me know when I can go to this access point to pick up my package or maybe I should just tell the World’s third-largest phone company I can’t accept the package because your carrier is full of my phone number is 909 586 xxxxx it feels as though my civil rights are being violated just trying to get a package delivered

     Reply

326. Hi, I located an unclaimed property amount of $300.00 on the CT Unclaimed property for my company Connoisseur Media. In order to file this claim, I need a letter from you stating that this is for us. Can someone please direct me on who to call or email to get the documentation I need to complete this claim.
     Thank you in advance.

     Reply

327. We have 7 part time supervisor in our small center in pikeville Ky. I am being harassed by one name is Nikki and she is the sister to Kelli witch is the sister to Kelli our safety personal she crusted me and threatened to write up everyone on preload because I told her she couldn’t move packages. I have been with ups for 32 years and I have been the only female driver they have and I need some help from you. I have documented everything that has happen to me at this center and the supervisor that have put me through h—— I need a response has soon has possible. My daughter works on preload and now the started on her.

     Reply

328. My parcel not delivery . I need for parcel delivery date. Destination for mali. And need a mali contact number . Below my te
     Tricking number 1Z5Y77X70447578742.

     Reply

329. I will appreciate help to resolve claim . For more than 45 days I am trying to get payment for a shipment lost value 6,000 dollars approx. I have been trying to get this resolved by calling the call center and also Twitter but my request is going no where.

     Tracking # is 1Z1A57R50349792619

     Thanks

     Reply

330. This is a complaint coming from the state of Maryland. Anytime I have a package due to be delivered through UPS , I never receive my packages. I always have to pick up packages from a UPS Access Point nearby or a actual UPS store in my area.This has been a continued issue for me and I would like to know if there are any other options when dealing with my deliveries from UPS. I have continued to have this problem with UPS deliveries since last year 2020. I have used the UPS alerts and tracking info which is not better and I still do not receive my packages to my address.

     Reply

331. For an Amazon product return, I waited all morning and all afternoon for UPS to make the scheduled pickup from my 4th floor apartment. When I went down at 6 p.m. to fetch the mail, I found the return sticker attached to my mailbox. This pretty much proves that the pickup guy never bothered to take one of the building’s two elevators up four floors to my apartment. But what really burns me is that one of the sticker claims “RETURN SERVICE 1 ATTEMPT.” There was no “ATTEMPT.” I don’t live in the lobby — I live on the 4th floor — and UPS never made it as far as my door. I hate this kind of sleazy corner cutting, and I especially hate it this blame-the-customer trick where you urinate on my head and tell me it’s raining. Phone support refused to do anything about it, instead cordially inviting me to hand-carry the package through the streets to the UPS Store. What a horrible consumer-unfriendly company.

     Reply

332. am complaining about a pkg that never made to my husband for a whole month. It has been up and down New York and then when the employees at SLIC 1119 told me that they do not look for pkgs on a trailer if it is only one was absolutley disrespectful, when I know for certain that its not true. The 800 reps told me that the reason it was sent back was because it was in the hub for 5 days and that was a lie. they called to tell my husband that the pkg was there, he drove 30 minutes to the hub only to be told that they cannot find it but they would go look. The next day when I called I was stold that it was on a trailer and they tried but could not locate it. So in essence you told my husband that a pkg wa there and you had it when you did not That is lying. I have been on a many of trailer looking for pkgs for my customers, because it’s our job to ensure they get their pkg. Now that it is being RTS it s been sitting at SLIC 7519 for two days today makes the 3rd day and has not moved. This is the shippers hub and I cannot for the life of me understand why its just sitting and when I call this hub no one knows anything. I have never treated any customer that I have had at UPS this bad if at all. We really need to change the way we do things. My husband is very angry and someone or several people need to be held accountable for this run around that has been a month. If they gave me the run around I can only imagine how they really treat customers. 1Z3E784W4261622708 when it came back the second time it wasn’t even an attempt to delv. and we gave the 800 reps the address almost six times and they still did not do it. They didn’t put any of the notes in the system at all. This is ridiculous coming from the 800 reps and these two hub

     Reply

333. On May7, 2021 a doctor prescribe medicine for my husband that was critical for him and we couldn’t get in our state. We paid to have it shipped overnight to get next day delivery. It showed that it was in the Mansfield Ohio office at 8:27 am on May 8, and was out for delivery. the day it was promised. When I called the office to get help and find out why it didn’t come and where this critical medicine was, I got NO help. We where in a very desperate situation . My husbands conditions was worsening and he needed this medication immediately as the doctor prescribed. I can not believe that UPS doesn’t have any protocol or systems in place to take care of a problem like this. This is totally irresponsible on UPS’s part.

     Reply

334. I need the information to a corporate office / supervisor to file a complaint on a supervisor here in the Stafford location

     Reply

335. Re: UPS GROUND TRACKING #: 1Z82V5470320631097
     I was expecting delivery of a package from Amazon on Tuesday, April 20, 2021. That afternoon when I walked down my driveway to retrieve my garbage can, there was a UPS truck at my neighbor’s barn. Since my package was scheduled to arrive that day, I watched the truck, thinking it would turn into my driveway. Instead it backed up to another neighbor’s pasture gate, which I thought was strange. When I got home, I tracked my package again, and my notice said that it had been delivered to my front porch or my front door. There was no package at my house, so I went to the neighbor’s pasture gate, which is approximately 1,000 feet from my house. My “front door” delivery was actually on the ground in some undergrowth to the left of the gate. This is wrong for many reasons, and I will appreciate your checking into this and letting me hear back from you. Thank you for your help.

     Reply

336. Name: Mr Caldwell, Recently retired Veteran US Army

     I recently purchased a existing company called Qwik Pack & Ship in Spring Lake, NC. I took over total ownership on Feb 4, 2021 of this year. My store is an authorize UPS Access Drop off Point and Shipping Outlet. I have been paying UPS since Feb , which is part of the agreement when we produce labels and ship items from our store on the behalf of UPS. I have signed, scan and sent 3 agreements back to various members of your organization. I just recently ( April 20) signed another agreement and sent back to Tracy Hill who works in the ASOAWARDS section, but this individual has yet to send back a reply to let me know that they received information or what my status is !!! This is frustrating trying to start your own business and paying my bills on time to you, but i have yet to be compensated back by UPS !!!! but UPS still send bills to me and I am still paying you on time !!! when am I going to received what is do to me ( my payments of 3 months) ???

     I need someone to reach out to me and at least communicate what is going on ?

     Hopefully some one sees this and try reaching out to me!!!

     Mr Caldwell

     Reply

337. I order some equipment from Italy and it came in 3 packages
     It made to a warehouse in Kentucky and when it left there UPS lost the big package and this has been going on for probably 6 weeks or so th try
     I don’t think that I should be the person to contact the sender because UPS lost it and I know this isn’t going to do anything,
     So either get the package or my $500 please

     Reply

338. EPIC FAIL BY UPS

     I was supposed to receive a package on Friday 23 April.

     At 12:43 UPS claims that they tried to deliver the package. However, the doorbell, which is 6′ feet away from me and working (I checked), never rang. The door, which is 15′ away, was never knocked on. At 1:00 when I checked the front door and saw the delivery notice, I called UPS. They put a message through to the local facility, who called me back and told me that they would call the driver and have them deliver the package by 3:00. I stopped the work I was doing and missed meetings so that I could sit by the front door to make sure that I did not miss the next attempt. 3:00 came and went. I called again and was told that the package was still scheduled for delivery by 7:00 and a message to call me was sent to the local facility. I continued to sit by the door. 7:00 came and went and no package. I called again and was told that packages could be delivered as late as 9:00 and another message to call me was sent to the local facility. 9:00 came and went. I called again only to find that customer service was closed for the day. Checking the web site showed that the packaged was scheduled to be delivered the next day (24 April Saturday) between 10:15 and 1:15. I completely changed my plans for Saturday as the package was that important. Saturday morning I called again and was reassured that the package was on the truck and was going to be delivered and yet another message to call me was sent to the local facility. 1:15 came and went. I called again and was assured that the package would be delivered by 7:00 and yet again another message to call me was sent to the local facility. I continued to wait by the front door, knowing that any attempt to really try and deliver the package wasn’t going to happen and I better see the driver walk up to the door. At 7:00 I called again as was told the package was still out for delivery another message to call me was sent to the local facility. After being transferred yet again to a supervisor, who rather than just sending another “urgent” message to call me to the local facility was actually able to call the local facility. The local facility told them that the package had been on the truck for Monday delivery since Friday night. That it was never going to have been delivered on Saturday. It’s now 1030 on Monday and no package yet. I have called customer service 3 times today and been on hold to talk to a supervisor for nearly 2 hours. It’s now 12:00 and still no package or help from UPS

     UPS may brag about their success rate but I only care about 1 package, that’s the only that matters to me. From my side they are 0 for 7 on their promises so far with one.

     Reply

339. My UPS man’s name is Jeff. He’s usually the one that delivers in Union City, Oh. I just wanted to tell you he’s awesome. He’s always extremely nice and polite and Friendly. He’s a real jewel to your company.

     Reply

340. Hello, I would like to initiate an investigation on an exboyfried stalking me and utilizing business records (address on a package) for personal gain which violates my privacy. I am in temporary housing and my new address here in ohio is not listed anywhere, period. I am asking ups to pull all records of Justin Robinson of the West Carrollton hub which pretain to his routes because I believe he has delivered packages to me at the address which he then wrote down my address from a package for personal use. I have contacted an attorney on this matter because should this be determined the case, I will push for whatever my fullest rights are in that issue. I fear he is stalking me because he has gained my unlisted address and was witnessed harassing my father at his work place while on the UPS route (and on the clock) dropping off and picking up packages at my father’s work, Digilube in Springboro, Ohio. Justin Robinson was asked to leave several times by my father and Justin resisted and insisted he needed to talk to him about something pertaining to me. The matter did get heated and loud and very inappropriate so that the factory manager came to the scene and removed Justin from the premises. This manager did file a formal complaint with West Carrollton, Ohio hub and has requested Justin Robinson to not return to this facility to conduct business again.
     This UPS facility apologized for his behavior and verbally agreed to honor this wish and stated Justin Robinson will not be picking up or delivering to this facility in the future. This action on behalf of Justin Robinson was very imbarrasing and worrisome at the same time. I fear he will continue to violent my privacy and I believe he will utilize delivering packages with my name on it in the future to again find my whereabouts. I also feel utter imbarrasment over the altercation he had with my father in public, at my father’s place of employment, in regards to deformation of character, of not only myself, but to my family. I hope this issue is taken seriously and thoughtfully. Allowing employees to utilizes business time and assets that results in situations listed above is not what I would expect from such a reputable corporation as UPS. Best regards,
     Melissa Alexander
     937-554-xxxx
     Mapuppylxxxxx @gmail.com

     Reply

341. I have a concern about a UPS Air driver who is working with a suspended license

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342. I gave my notice on, 06/03/2015. I was offered to stay and work at other stations. And was asked, what could UPS do to improve the atmosphere of work. I don’t understand why? I am Not, rehireable? When I was offered to take another job position. Maybe it is because I didn’t stay the full year. Still I feel the UPS Managers are holding a Grudge, by keeping me from reapplying. My managers who i worked for, know that I work Very hard for them, that’s why they wanted to offer me some other positions, to keep me there. ( Phoenix Sky Harbor-Air-Gateway ) Sincerely, Mark Minisquero

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343. This is my experience when using the Kailua-Kona Hawaii UPS Store for an Amazon return:
     (1) When dropping off an item at a UPS store, if the item is going to Amazon, it is consolidated into a larger box. There is no tracking number provided to the customer, so it is impossible to see what is happening with that return’s delivery.
     (2) Emails sent to the UPS store are not answered, when using the link on that store’s website. They claim that the emails are not being delivered to them. They have said they will inform corp. I am doing this myself, also. It is frustrating to be given an option of communication that does not work.

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344. I would like to become an agent & open
     ups services at my location . Please let me know the process . Thanks.

     Reply

345. I have delivered packages for the house next door and up the hill for about 2 years because your drivers can’t seem to find the correct address. As of this date, an invoice will be sent to UPS headquarters for compensate in accordance with delivery labor administered. Thank you.

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346. What action is being taken for your UPS Store ID 5167 and Hanover PA because the ratings are very low and their whole lot of really bad things when people write their writing it is the only UPS here in Hanover so I’m wondering how this situation is going to be rectified it doesn’t not farewell on UPS

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347. May I ask what action is Ups taking in reference to store #5167 in Hanover PA? Their rating on line is 2 stars! There are reviews upon reviews about how awful the service and employees and even the manager/owner is!!

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348. Truck needs muffler repair servicing 100 harpers crossing,langhorne, pa 19047 waking up toddlers from their naps thank you

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349. I was going to an appointment at a Physical Therapy office. Most patients are on crutches, canes and walkers. A UPS delivery truck parked in the Handicapped parking space, forcing me and other injured folks to ambulated further than we should have to. I have pictures and the license plate. Please respond.

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350. I want to know why my parcel (vacuum cleaner) with Tracking Number – 1Z8113920313054432 is and has been sitting in the Sarasota UPS Facility since April 6, 2021. I need and want my package NOW!

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351. I am writing a complaint because I scheduled for a package pickup to send back to sender which was yesterday then they tell me today when can I get my package picked like it is suppose too

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352. can not get customer service on a claim, can not get anyone to call me, faxed paperwork time and time again, was told last night I would get a call before 8pm, no call, shipper 170×35 claim 32249226, faxed paperwork Monday, Tuesday my dashboard said claim approved, Thursday received email asking for the same paperwork that was faxed Monday, this claim has been open since mid February

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353. I am a UPS employee I would like to file an complaint against another employee and supervisor.

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354. Hello, I’m emailing you because I’ve reached out and done the most I feel I could at this point. I worked at the UPS on Ames Drive in Carlisle PA I have not worked there since November of 2020. And I have yet to receive a paycheck. I have talked to numerous supervisors and managers at the location. They constantly tell me something different and it’s beyond the point anymore. I’ve called the corporate office and no one seems to help me. I just would like my paycheck. I worked there; it’s in the system. Jessica, my supervisor continues to tell me she is going to issue me a new check and she never does. The last time I had went in, she just spoke very rudely to me. I just would like my money. I had received my W2 in March, but never received my paycheck.

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355. This ups store, the young ladies that work there lost my mail,.. a money order for payment of rent.. For one they are rude, do not smile, are not that friendly, at all….. They have still not yet to find my money

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356. IN SEPT 2020 I SUBMITTED A PACKAGE TO A UPS CITE IN BROOKLYN, NY LOCATED ON LINCOLN AVE. HOW DO I FIND OUT WHICH UPS FACILITY CAN VERIFY UPS PICKED UP PACKAGES TO BE RETURNED TO MINNESOTA . SINCE THE SITE GETS PAID BY UPS FOR PACKAGES PICKED UP, HOW CAN I VERIFY IF TWO PACKAGES WERE PICKED UP WITHOUT A UPS TRACKING NUMBER

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357. Dear Mr. Abney and UPS Board,

     Thank you for your recent efforts to stand up for democracy! By your previous statements and participating in Saturday’s virtual meeting of >100 corporations to discuss the wave of legislation to disenfranchise voters, you did the right thing. Please continue to do so. Restricting voting rights is un-American and cannot stand.

     The counter narrative put forward to defend the proposed or enacted laws, particularly in Georgia, is ridiculous. First, the 2020 presidential election was free and fair, and there was no widespread or systematic fraud. Notably, it has been called perhaps the most secure in our history. Thus, no new voting laws are needed. Second, voters in Georiga–particulalry in black communities–waited in line *for hours* to vote. Any laws to restrict voting are un-transparent efforts to disenfranchise communities of color.

     This is a pivotal time in our country. Businesses depend on a stable economy underpinned by a free and fair democratic society free from corruption. The current efforts to restrict voting access undermine those goals. Please make the right choices, even if they are the difficult ones.

     Sincerely,
     Lisa Drake, PhD
     Coral Gables, Florida
     305-619-xxxx

     Reply

358. I ordered a package from J C Penney. The package was delivered to wrong address, wrong city. I would think UPS would be calling me to this problem instead I am told to call J C Penney and UPS .I am very upset with this. J c Penney act like I trying to rob them. I want this solved.
     IZ8801520367219293

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359. Your customer service absolutely sucks. Tell you what, you use your claim form. You get an email saying your package was delivered to your house. But it isn’t there. You ordered it from Amazon so you don’t have all the information asked for on the form. So, every time you try to submit it, it is refused.
     I tried using UPS support on Twitter.
     I tried filling the form.
     I called and got hung up on.
     I called again and she said I would get a call back.
     I an email from you stating the package was delivered. No photo. No evidence. And when I contact you to try and find it, YOU want me to do all the work. What is the sense of having a tracking number? 1Z2008731349679921
     Find the driver. Tell him/her to go the residence and show you where they placed the package. Do your job.

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360. My ring doorbell caught the driver delivering this package and she walked back with the package to her truck. I ran to the door and called to her and she bought the package back. I asked her if she was taking the package back and she said it wasn’t yours and handed the package to me. I said “yeah, okay!” She walks away saying “I told you it wasn’t yours, with your old ass!” It’s all caught on camera! I’m furious‼️
     ring.com/share/69a21d6a-5314-464e-926c-a4c111b9bdbe

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361. Since March of 2021 UPS has decided to deliver packages for someone named Talia Eisenberg to my address. I have put signs up stating do not deliver packages for this person to my address. This person does not live in my home and has never lived in home. I have called multiple times and spoken with a long list of UPS contacts requesting that they stop delivering these unwanted packages, but yet they still continue to do so.

     On April 8th they delivered an extremely heavy, large box to the my porch that I was unable to remove to allow for safe exit or entry from home.

     I live on the top floor of a triplex, and the label clearly states that “Lower Level” for wherever the package is supposed to be delivered, yet the delivery people climbed over 20 steps to the top of my building ignoring signs, as well my address number at eye level to wedge this large extremely heavy package into the only entrance and exit from my home. The package is so heavy that it has a big red sticker noting “Team Lift” to ensure their workers do not attempt to lift the package without multiple team members and become injured.

     I only discovered it when I was leaving out the door to head to urgent care to deal with a medical issue, and immediately called UPS. I conveyed the urgency of the situation and provided the tracking numbers, yet they refused to remove the package to allow me to exit my home safely. They refused to escalate to management, and stated that I needed to wait until the next day. I have been unable to get to urgent care as a result. Well, it’s the next day, and they still haven’t removed the package blocking me from exiting and others from entering my home safely. There is not other way for me to enter or exit my home.

     I called again, and had the representative copy a cease and desist message, that she read back to me in full and stated that she would send the message in full to the local distribution hub. I will be sending additional messages certified mail, once I am able to exit my apartment safely.

     UPS has violated my rights to privacy and safety in home with their continued egregious continued deliveries of unwanted packages to my home, and they failed to act with an appropriate level of urgency to resolve this latest health and safety violation.

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362. UPS Lost a package I shipped. It was a $500 plus shipping nearly $600 total. UPS isn’t honoring their insurance even though they admit to losing the package. I’ve called in numerous times and have been promised callbacks on 4 occasions to this day no one has called me back.

     Reply

363. On March 25th, 2021 I dropped off a Dyson fan to be shipped back to Dyson,1Z5040FX0356786002. After inquiring for over 2 weeks with UPS and telling Dyson I dropped it off at the store 0354 in Boca Raton, FL on Thursday, March 25th, 2021, no package can be found. Customer service at UPS said I should file a claim but when I tried to do so I was not allowed because Dyson gave a prepaid return for the fan.
     So I decided to go to the UPS Store 0354 where the fan was dropped off at to see if they could help with the situation. The employee said oh yes the fan is in the back when questioned why it was not shipped he replyed they have been too busy to package the fan up and send it back. So the fan has been in the back of the UPS store for more than 2 weeks now.
     So again I am asking when did UPS become a storage facility?
     I checked again tonight and the fan still has not been shipped.

     I am filing a formal complaint and this will be posted on all social media as to how UPS takes care of shipping. I think all the stockholders need to know that your employees are too busy to do their jobs and package and send out packages that customers bring into your store locations. Because per your employee “WE ARE TOO BUSY AND WILL GET TO IT”

     Frustrated customer maybe FedEx knows how to ship a package. I will stop by one of their locations tomorrow and ask how long it takes to ship a package that needs to be packaged up to ship. I am willing to make a substantial bet the tell me the same day.

     David Katz
     732-616-xxxx

     Reply

364. I’ve been waiting 3 damn days now for my over a $1000.00 bike. Was suppose to be delivered Tuesday 4/6/21 no show then on Thursday truck shows.up with other stuff STILL NO BIKE !! Called CS all day promised quartered delivery on Thursday no show again . They’ve had my bike since Mknay the 5th !!.this is the efing 8th. I want my package im done with this crapand it better not be damaged !!!

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365. Help please. We need someone from higher up in your company to contact us about our issues concerning the Callahan Drive, Knoxville,Tn hub, and the CSR’s and drivers we have tried to resolve our problems with. We can be reached at either of the following numbers; 865-712-xxxx, 865-771-xxxx, or 865-406-xxxx. Our address has been placed on a hold for pickup designation of which we never requested. Our address is 914 Hillvale Road, Andersonville TN 37705. We have not requested this hold and it is a result of your driver’s and the CSR’s at the Callahan hub being asked by my husband to not use our driveway as a turnaround when they were delivering to 916 Hillvale Road, Andersonville, TN 37705. The people at the Callahan Drive, Knoxville, TN hub have decided that this would be their best fix for their drivers and our complaints. Not only are they turning in our driveway, they have no regard for any people or animals that might be in our lane. They drive way too fast for a graveled lane that dead-ends with our address. All of this escalated when one punk of a driver decided he was going to show an old man that he could turn anywhere he wanted to. This driver was using a personal vehicle for delivery’s and was told by my husband that this was not a turnaround but a private dead-end driveway. The delivery man got very argumentative with my husband, told him he had never heard that they were trespassing when they used another person’s drive to turn around in. Your driver actually opened his vehicle door in what my husband took as an aggressive manner of this driver to try and show my husband who was right, by force if necessary. My husband did stop the door from being opened fully because he had just had prostrate surgery 4 weeks prior and at 71 yrs old was in no shape to defend himself. When speaking to a CSR at the Callahan hub, my husband did tell this person that he honestly was in fear that this driver would do something to him had he forced the vehicle door open and gotten out of his SUV. My husband then told the CSR he was speaking with that the next time he had to ask a UPS driver not to turn in our drive he would have a shotgun with him. Personally I can honestly see both sides. We tried multiple times to handle things on our own and ask drivers to pass the word that this was a private drive, for deliveries to 914 Hillvale Rd, Andersonville, Tn 37705 and not to use our driveway to turn around in after delivering to 916 Hillvale Road. I have worked shipping & receiving for most of my 35+ yr career and have nothing but respect for the people that are doing these jobs. It’s not an easy job, I know this. And if it were just the occasional delivery for our neighbors, it wouldn’t be a problem. But these people have a “the sky is falling mentality” and they order any and everything. They actually receive at a minimum 5 or more deliveries in a 7 day period. FedX has not had any issues with doing as we have asked and not turn in our driveway. We have Dead-End, No Through Fair Drive, No Trespassing, and Private Property signs in multiple places along our property lines. But the driver that tried to force a confrontation with my husband told him that he didn’t see any of them and they were illegal to post anyway. Ignorance really is bliss I guess for a 20 something yr old smarta$$. The reason we have asked that people to not use our drive to turn around in is because we have five dogs and they as well as our goats go crazy when someone pulls up in a vehicle they don’t recognize. We have explained this to your CSR’s in more than a couple of calls but it hasn’t done any good. In fact it has been made worse, we no longer get our deliveries and your drivers still turn here and sling gravel everywhere when they speed away.

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366. I am a UPS customer. I have a UPS box. I have to present an ID to use the box, and there are strict regulations on my use of the box. When I send things in the mail through UPS they ask what is in the box. When we, as United States Citizens vote, we should know what goes in the voting box. For UPS to say voting should be made easier, contesting voting regulations in Georgia, is in contradiction to its very own rules for running a successful business. There is NOTHING wrong with asking voters to show proof of their right to vote. Shame on UPS for pandering to a destructive voting environment. I will choose to take my business elsewhere.

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367. I need to have my cell phone updated on the UPS shipping label on ebay, haven’t been able to resolve yet! UPS said to contact you. I had a ticket opened with an associate last weekend, 4/3 and haven’t heard back. Santa Barbara Database Works on ebay

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368. How can I get someone in the higher up position of UPS to give me a call. I have a business account and are not having any luck getting my rep to call me. I have left him email, and voice mails.

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369. UPS !! Where is my parcel ??? This is my Tracking No: 1Z1P55TLD900027616
     Picked up since 31st January 2021 and now its 7th April 2021 and my item is still not delivered. Is this a joke ? Tried calling the help line all you guys did was to put us on hold and let us hear the automated phone. Waited for more than hour on an overseas call .. This is outrageous. !!!!! Revert to me as soon as possible

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370. Not only are my items delayed often but there’s absolutely no way to contact a living person for assistance! What kind of business is this? Obviously not one who cares about customers or is accountable for the constant screw ups! It’s not the drivers either! Don’t blame Covid! You people have been screwing up my orders long before that! I tried calling that useless 800 number, I tried to email! You’ve done everything to assure the customer cannot get in contact with a human to get help! Way to run a business! I expect a response if it’s doesn’t put you out to talk to a lowly customer!

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371. Why does UPS donate money to Sen. Mitch McConnel?

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372. Why is UPS criticizing the Georgia election reform? You need to stay out of politics and concentrate on delivering packages! Look at all the people you have hurt, that help keep you in business. Shame on you!

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373. I will be using Federal express from this day forward or until you change this corporate decisions to back the demoRats on the Georgia new election law.
     The new law merely ensures election integrity and stamps out potential fraud, voter ID required, ID is required for everything else !

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374. To the corporate heads of UPS USA.
     Read the Voting requirements of ALL states and follow the good sense of a leader. Woke is harmful when Georgia’s laws are misconstrued by the government. Keep American honest.

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375. I am a UPS user and I want to express an opinion. On the news I have seen the UPS logo supporting the discent against the new GA voter law. I am disappointed with this decision. The law has actually increased early voting days, including weekends; expands voting hours; has absentee voting by mail; it codifies voting drop boxes; and within guidelines allows the voting place to support food/drink by the poll site.

     It is my understanding that much of what was first said and repeated regarding the new law was false, perhaps taken from earlier drafts, perhaps purposely reported this way. Our government opinions are currently split and I believe companies need to stay out of politics. The small businesses in Atlanta will loose income that would have been very helpful to their bottom line. UPS please stand up to cancel culture

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376. Package worth $2000 lost and still waiting months for refund. Getting the run around!!!!

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377. On March 23, 2021 I left my work cell phone in a restaurant at the Westin hotel at Denver International Airport.  They were great and said that they were sending me the phone to the condo that I was staying at in Colorado by overnight delivery.  It did not arrive as promised.  It was determined that UPS has lost the package in Silverthorne, CO.  The sender had to file a claim to locate the package.  It was not until April 2, 2021 that you found it and sent it back to the sender.  The sender knew the importance of this work phone and sent it out to me on April 2, 2021 using your NEXT DAY AIR option. It should have arrived on Monday April 5.  It did not arrive.  I called and when I spoke with your representative they informed me that the package was, yet again, lost!  It was scanned into your system on April 4 to Jacksonville, FL and then disappeared!  No one knows where the package is.  I have already waited from March 24 to April 2 for you to find the missing package the first time UPS lost the package and now I am being told that I must file a claim again and wait another 8 days to let your investigation team look for the missing package after you have lost it a second time!  Meanwhile I am without my work cell phone and no way to communicate with work and do my job. As the CEO of this company, you must admit that this is not anything short of ridiculous!  To lose the package not once, but twice is not very comforting to know that future shipments will be taken care of and be delivered on time.  Sadly, this is not the first time I have encountered an issue with UPS not delivering and not being able to tell me where my package is.  I ordered  a crib to be sent directly to my daughter in Panama City Florida and it was not delivered, yet for days it said it was out for delivery!  They finally found it at the facility days later, and could not tell me why it was showing it out for delivery when in fact it was never loaded on the truck.  Meanwhile my new granddaughter had no crib to sleep in.  I really do not understand how a company that claims that the tracking numbers make sure that you always know where a package is can lose the same package two times!  This is a huge  problem within UPS with losing packages or the tracking information being wrong.  Go online and look at reviews that people are writing about UPS.  You will see countless reviews that start with “if I could give zero stars I would” They go on to tell stories much like my experience.  I hope that you will take this information and do something about it within the company that you run.  I never have an issue with anything that I order with Amazon not being delivered as promised. Why can’t UPS deliver?   Personally I would like to do all my shipping with Amazon.  You better hope that Jeff doesn’t decide to get Amazon into the shipping business!  I wish you well and hope that you can get this issue, whatever it is, under control and right this ship before it goes down. 

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378. My name is jai Williams I have a loving husband that has worked with you guys for 3 to 4 years. There has been countless times where he has been targeted because he speaks differently. In all honesty it’s down to What I feel like he’s being treated terribly. They dog him like a slave they put him in the heavies tuck every night by him self. I know this because he tells me every day. If he’s late it’s because he’s picking me up from work, I work in another city we are doing our best with purchasing A vehicle for me, when he walks in there a multiple people in the truck that he is assigned to him , management sends the others off when he comes in and he dose what he’s told but he asks for simple things.clean the fans, The fans have not been cleaned once since my husband started working in this facility. Tonight when he finished his shift all four of his tired were flattened. A woman has gotten her rent money stolen Out her car.there has been a countless number of car break-ins a 3 day span and still there are no cameras facing this parking lot. At this point this is neglecting the works. If they don’t put cameras in that parking lot soon these mishaps will continue to happen.The address to the ups is 8901 Atlantic ave the ups on landstreet Orlando fl 32824.

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379. Re. Georgia. Don’t you woke wizards of smart realize that about half your customer base does not align with the way you think? Stick to business!

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380. I see that you are following the woke crowd on the Georgia Voter Integrity Law. I will no longer ship or receive from my suppliers anything to be delivered by ups. I guess we can boycott each others values.

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381. I will no longer use your services. This is due to your stance on Georgia’s voter laws. Only legal citizens have the right to vote in our elections. Requiring voter ID is necessary to secure the integrity of our elections. Change your stance. Support voter ID, or soon you will be canceled by those of us who love our country and believe in voter integrity.

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382. ups MAKES IT very DIFFICULT TO TALK TO A LIVE PERSON!! I have been trying for a week to just get a simple letter stating that I no longer am employed with UPS. I was a seasonal helper, for about 3 weeks, but my insurance company needs a letter otherwise I will have no car insurance. I have tried calling 4 different numbers and each of them take me to an automated machine. I JUST NEED TO TALK TO SOMEONE LIVE!!!!! This is ridiculous that I can’t speak to a live person to help me.

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383. I stand with President Trump!
     No more UPS for me

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384. Since you find it in your buisness decisions to openly oppose the new Georgia voting laws when you really should be more concerned with delivering packages,,I find FedEx a more appealing alternative than you. I would even ship USPS before I ship UPS again and that I can’t believe I’m saying ,,,, but you really should stay out of Politics

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385. I was told yesterday that my package would scan on Friday, around 5 PM. My tracking doesn’t show this scan. I called your customer service and spoke with 3 different people from Asia, Amy, Max, and a supervisor named Lynn, with little to no understanding of English and who were incredibly hard to understand. No matter how many times I told them what I was told yesterday, they just kept reading the sam information, imparting no additional knowledge and I can only assume, telling me whatever supervisor I spoke with yesterday, lied to me. Max was a special kind of stupid, no matter how often I asked to speak with a supervisor, he kept asking what my issue was. I told him at least 8 times why is was, yet never did he get it. I expect a phone call from your corporate office by Monday morning, 973-570-xxxx.

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386. Why has UPS not taking a stand on voting rights in GA? Your silence is deafening. As a employer of a large number of minorities you should be speaking out.

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387. Your company is terrible, will not use you again

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388. The county changed our mailing address 2 years ago. We are in the same location, just a different address. It took several months of calling, writing letters to the postal service and the county, but we finally get our mail delivered again. This is not the case with UPS. I have made many phone calls and even went to the UPS garage to try to straighten it out in person with no luck. Anything that is addressed to our correct address is either delivered to someone else or returned to shipper saying invalid address. This has cost us a lot of grief. I no longer have the convenience of having my packages delivered to my home, the same home UPS delivered to for over 10 years. Right now, my son ordered over $200 worth of stuff (two packages) and UPS yet again delivered them somewhere else. He is out money that he cannot afford. Why is it so hard for UPS to get our address and location right?

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389. Mr. Abney – You need to come out and take a stand against the Georgia Restrictive Voting laws. Do the right thing. Now is the time to speak out. Thank you.

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390. on 3/23 a UPS driver picked up 2 deliveries from my apartment. One package had a label and the other did not. The driver told me that he would print a label at the warehouse for the second package. I never received any info or tracking number for that package. It was NOT delivered and I do NOT have a tracking number to locate it. The deliveries were arranged through my UPS account. Please help me locate this lost package

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391. Thank you to UPS president for supporting the right for ALL citizens to vote. Your opposition to voter suppression by the Republicans is important. I use UPS and was just there in Sun Prairie WI to mail an Easter package to my daughter. I will continue to use UPS. Service at the store has been outstanding. Now I have another reason to use UPS for shipping.
     Thank you.
     Very sincerely,
     Nancy Schallert

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392. For the past month or so, the UPS delivery men have been delivering down my road up until 10:30 at night.
     Out of courtesy for young children asleep, no delivery service should knock on a door after dark.
     Customer courtesy is not even the most serious issue or concern I have. Delivery drivers should refrain from walking on to someone’s property, at night after the hour of 9pm. I also have concern of safety for the drivers who could be mistaken as a potential threat and be mistakenly harmed by the residence’s owner.
     The UPS center in Lumberton, NC needs to do better for their customers and their employees.
     Could you please send me the policy for how late you allow employees to deliver to residential locations?

     Reply

393. To: UPS Corporate office

     To whom it may concern,

     This past year or so, we have seen quite the down turn of service with UPS, and we don’t think corporate knows much about it!

     This past Monday (22nd) my wife arranged to have two packages picked up, (returns to Costco, one big one (a chair), and a normal size box (about 16 lbs)). I boxed them up after I came home from work.

     My wife, who is in cancer remission stayed home all day Tuesday waiting for scheduled UPS pick up’s sitting on our porch, with gate open for UPS to come. All day long she kept walking out to see if they may have come, or left a note or something (our driveway is about 250’ ft. long).

     When I got home, she came out to tell me they never came yet; But I found a note posted on the side of gate saying they couldn’t get their truck in driveway, which is a bunch of crap! UPS and FedEx both have been in driveway and have not had any problems. In fact the FedEx drivers are always there when they say they will be, and also very friendly and helpful to my wife, using a hand truck if needed. So she tried to call UPS to find out what was going on and didn’t get anyone to answer, and decided to call the next morning.

     Wednesday after I went to work, she called again and was told the driver would be back that day. After a few hours, my wife went and got our hand-truck and managed to pull the boxes up the soggy driveway to the gate, so the driver would have no excuse not to pick up packages. When I got home, the smaller box was sitting their inside a large plastic bag, off to the side of gate, the larger one was gone, with no note to be found! She immediately called UPS to find out if they picked up the one without the other, and was told they could not tell us anything without a tracking number, which the driver was bringing the shipping labels since Costco arranged the pickups.

     So now we were wondering if the chair was stolen, and left the smaller box for some reason, we didn’t know? If the driver came and took large box, why didn’t he take both boxes, or at least leave a note of pick up, or at least ‘Honk the Horn’ to let us know they were there, since we left gate open AGAIN for them.

     Thursday, my wife sent me a text, saying UPS just emailed her that they did pick up the chair box; but not a clue as to why they didn’t pick up both boxes, or at least leave a tag posted on gate, saying they picked up large package? Opening plastic bag the package was in, there was placed a loose shipping label, which I attached to box.

     Friday morning, my wife just decided to bring the other package to UPS at the Hilo airport over 20 miles away, as to not dealing with you’re driver anymore. The UPS store couldn’t figure out why box was put inside plastic bag with loose shipping label, that was marked on back about three attempts made? REALLY!?!

     Later that afternoon, just before I got home from work, the driver delivered the replacement of the product we were trying to send back, the same time they sent the replacement. Good lord! Great way to loose customers confidence with a company.

     ____________________
     Some months ago, we had another dealing with UPS to have a package shipped. Called UPS Saturday for pick-up. Had made a custom made box from larger box I had at home, using the inside of the older box. Ready to be shipped Sunday morning, arrangement was made for Monday pick-up. Again, gate was left opened all day.

     When I got home, a large plastic bag was hanging on gate with shipping label inside. I put label on box, tied box inside the bag, and set it just outside the gate, off to the side a foot or two, so it would get stolen by someone. Had gate closed since driver never seems to come in anymore, or honk horn!

     I came home Tuesday, Wednesday, Thursday to package set right where it’s been all week. We called each day, asking what’s going on and why has package not been picked up, with no notes, or post each day~ Twice was told someone would call back, which never happened.

     Starting Wednesday afternoon, I logged onto UPS website and posted question as ‘What’s it take to have a package picked up by UPS!’
     A UPS person posted for me to do a private chat, which by that time I was very upset with UPS, so I kept conversation going in open bulletin board. Thursday we were finally called and said package would be picked up today, so after my wife hung up phone about 4:30pm, I walked out to gate just as a UPS TRUCK was driving by.
     Again Friday morning before work, I posted yet once again about it’s been a week and package was still at our gate!

     Finally, when I returned home Friday, the package was gone. We have never had such an experience when shipping with FedEx. They always show up, honk their horn, wether or not they need interaction with us, at least we know they were there and don’t have to think “Was our package stolen?” Nor have to guess, or worry!

     Customer:
     Michael Egan

     Reply

394. I scheduled a pick up service for today for 3 packages. Driver has not arrived to pick these up. What time will he be arriving? It is extremely important for these to be picked up today .

     Reply

395. I scheduled a pick up service for today for 3 packages. Driver has not arrived to pick these up. What time will he be arriving? It is extremely important for these to be picked up today my address is 421 E 16th st Apt 315 Santa Ana Ca 92701

     Reply

396. Good afternoon, my complaint is concerning a ‘dropoff’ location in my city. On Monday March 29, I called to get the cost of sending a for package from Shawnee, KS 66203 to Southfield, MI 48075. The guy was initially nice but became rude. I didn’t want him to make me a label because he could not give me the timeframe in which my pkg would arrive. He said no one could…maybe 3, maybe 5 days. He then said to me “Thanks for Nothing” and hung up the phone. I went to his business, Hyper Computer and Battle Games, 11941 Johnson Drive, Shawnee, KS, he did not apologize. Instead he said if I wasn’t going to buy something he didn’t have to be nice and I was wasting his time. There was no one in his store. Is this how you train people to handle the UPS side of business??? He needs a class on people skills. I won’t be buying games or using UPS for a while. The Fedex team was much nicer.

     Reply

397. YOUR COMPANY MUST STEP UP TO CONDEMN THE GEORGIA VOTER BILL!! THIS BILL IS VOTER SUPRESSION. PERIOD. STAND UP AND BE HEARD!!!!!

     Reply

     1. You know I am not in this state and I agree with you 1,000%! However this is not even the site for UPS. Yep that’s right. I thought it was too, even wrote 2 complaints. It a quasi review for corporations. And it really isn’t the place for a political post.

        If you want to get your message heard;
        1: Contact the board members for their stock meetings.
        2: Get the name’s and addresses from the beginning of this page and write a letter with an attached petition with names of people dissatisfied with the apathy of UPS.

        I can pretty much guarantee that none of this nor any of our complaints with a company who has a 1.5 out 5 percent approval rating are going to make a difference though.
        Good luck.

        Reply

398. Hl my name is Michele Flynn and i have a issue i would like to speak to you about. I mailed out 3 big boxes out on Feb. 9th and there was a issues in transport and here it is April 1. They did get shipped to the ILL.hub and there they are still sitting never to been forward to me cause of damage. I have spoke to 20 people on getting my stuff but with no luck.I just asking why and how come i can not have what is in my Boxes damaged or not. Who is UPS to say i can not receive my packages. There are things in those boxes that mean the world to me and for your Hubs to decide this is unfair to me. And then on top of it to tell me my stuff in these boxes is only worth 300.00 is unforgivable. My mother who has altimeters had these things handed down to her grandkids and daughter and for you to keep them from us is not right. I just want what we can salvage what is left of our life with my mother. If there is anyway you help me get this done please. and thank you. we just want our boxes back

     Reply

399. I recently went to a UPS store in Spokane Washington, 506 N Sullivan Rd. We had went to the same store to ship packages about a month ago and when they arrived the corners were bent in and the top was broken open. When we went in on the 31st of march, 2021 to ship more packages we asked them about it and they rudely replied that they cant do anything about it if we packed them ourselves. We had packed them ourselves but when the boxes were brought in to be shipped they were in good condition, fully closed with no holes or other damage also added extra tape over the sides. It was very frustrating with it arriving in such bad shape also causing us to wonder if something was missing from it.

     Reply

400. UPS should be ashamed of themselves for coming out against blacks and other minorities. As a white woman who uses your services a lot, I am not going to do so until you change your policies.

     Reply

401. A UPS truck hit my car. Who do I talk to about getting my car repaired?

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402. The franchisee [owner] of my UPS store in OHIO is rude, degrading and has harassed me more than once. I don’t want to tell you the specific store because he will find a way to retaliate. I don’t want to have to travel to another city just to drop off my packages. I’m hoping you can find a way to notify all OHIO franchisees that customer service is the key to retaining customers! [BTW, his employees are very friendly/pleasant.]

     Reply

403. Geez, put your foot down. What is happening in Georgia is disgusting and absolutely UnAmerican. I’d rather pack my car and drive a package to it’s destination than support the bull that is going on there, where your headquarters are located. You have immense power, put it to good use. Stop these from ruining democracy. Thank you.

     Reply

404. I am expecting a package today. The UPS driver backed up my driveway, not drive by like the last UPS rep wanted to put in her report, backed up the whole way. I came out to see the driver, put on my mask and waited, in my driveway, for the driver to come out. After shuffling around inside his van moving packages for 8 minutes, he drove away. Never got out. I have all this on my camera.
     I called to ask what the heck and was told I would receive a call with in two hours, this was at 1:15pm. I never received a call. I then called back around 6:30pm. I was apparently put on hold as the person who I spoke to just disappeared. Right before I was about to hang up figuring she disconnected me, she came back on. She then put me on hold again. Then she started to explain the situation but all of a sudden she cut out, I got music on the line, and apparently went to another phone because it just rang and no one answered. I again called back. I was told no notes were in the record of my previous calls and was assured that something would be done and given a ref#1-178459611030. I’ve no confidence in anything being rectified. It’s painful trying to talk to a person for help as it is with UPS.

     Reply

405. Help please. We need someone from higher up in your company to contact us about our issues concerning the Callahan Drive, Knoxville,Tn hub, and the CSR’s and drivers we have tried to resolve our problems with. We can be reached at either of the following numbers; 865-712-xxxx, 865-771-xxxx, or 865-406-xxxx. Our address has been placed on a hold for pickup designation of which we never requested. Our address is 914 Hillvale Road, Andersonville TN 37705. We have not requested this hold and it is a result of your driver’s and the CSR’s at the Callahan hub being asked by my husband to not use our driveway as a turnaround when they were delivering to 916 Hillvale Road, Andersonville, TN 37705. The people at the Callahan Drive, Knoxville, TN hub have decided that this would be their best fix for their drivers and our complaints. Not only are they turning in our driveway, they have no regard for any people or animals that might be in our lane. They drive way too fast for a graveled lane that dead-ends with our address. All of this escalated when one punk of a driver decided he was going to show an old man that he could turn anywhere he wanted to. This driver was using a personal vehicle for delivery’s and was told by my husband that this was not a turnaround but a private dead-end driveway. The delivery man got very argumentative with my husband, told him he had never heard that they were trespassing when they used another person’s drive to turn around in. Your driver actually opened his vehicle door in what my husband took as an aggressive manner of this driver to try and show my husband who was right, by force if necessary. My husband did stop the door from being opened fully because he had just had prostrate surgery 4 weeks prior and at 71 yrs old was in no shape to defend himself. When speaking to a CSR at the Callahan hub, my husband did tell this person that he honestly was in fear that this driver would do something to him had he forced the vehicle door open and gotten out of his SUV. My husband then told the CSR he was speaking with that the next time he had to ask a UPS driver not to turn in our drive he would have a shotgun with him. Personally I can honestly see both sides. We tried multiple times to handle things on our own and ask drivers to pass the word that this was a private drive, for deliveries to 914 Hillvale Rd, Andersonville, Tn 37705 and not to use our driveway to turn around in after delivering to 916 Hillvale Road. I have worked shipping & receiving for most of my 35+ yr career and have nothing but respect for the people that are doing these jobs. It’s not an easy job, I know this. And if it were just the occasional delivery for our neighbors, it wouldn’t be a problem. But these people have a “the sky is falling mentality” and they order any and everything. They actually receive at a minimum 5 or more deliveries in a 7 day period. FedX has not had any issues with doing as we have asked and not turn in our driveway. We have Dead-End, No Through Fair Drive, No Trespassing, and Private Property signs in multiple places along our property lines. But the driver that tried to force a confrontation with my husband told him that he didn’t see any of them and they were illegal to post anyway. Ignorance really is bliss I guess for a 20 something yr old smarta$$. The reason we have asked that people to not use our drive to turn around in is because we have five dogs and they as well as our goats go crazy when someone pulls up in a vehicle they don’t recognize. We have explained this to your CSR’s in more than a couple of calls but it hasn’t done any good. In fact it has been made worse, we no longer get our deliveries and your drivers still turn here and sling gravel everywhere when they speed away.

     Reply

     1. I have yet to have my complaint addressed as of 04/08/2021. I submitted on March 30th, 2021 a complaint about my local hub designating any delivery to my home as “Pickup requested by customer”. This was never requested by anyone in my house.

        Will someone please take this complaint seriously. It seems to me that you are allowing a local hub to dictate how packages are being delivered. In this case, it is due to a request by my husband to have your driver’s not use our driveway to turn around in. The fact that one driver wanted to get physical with my husband and your company being informed of and ignoring what could have potentially created a lawsuit. By ignoring this complaint, and allowing this hub to place any deliveries to my house in a pickup by recipient designation, UPS has allowed me to take another step and contact the media and filing a police report with home security attached to it. I don’t believe that the powers that be would be very pleased with the attention this would draw on a national level if picked up by the local media stations. I’m sure that on even a busy day an underdog just wanting their deliveries in a timely manner without having to drive to your Knoxville UPS hub would be embarrassing for your corporate offices to become involved in this situation.

        Reply

406. You put $503.30 in charges to someone else on my bill. I am told you are going to auto-withdraw it from my account. I am told that you are going to give me future credit for it.
     You have no legal right to take monies NOT owed. I have blocked you out. Do I need to make a complaint to Federal authorities?
     I need to speak to a REAL PERSON on this issue.
     David
     651-489-xxxx

     Reply

407. Please do not support voter suppression efforts in Atlanta. We hope to depend on the support of your company. Thank you

     Reply

408. I am writing to express my extreme concern regarding voter suppression legislation in Georgia. Unless and until UPS makes a strong public statement against this legislation, A

     as well as ceases to support any legislators or politicians who support such legislation,I will be taking my shipping business elsewhere.

     Reply

409. I would like to file a Formal Complaint to UPS Corporate Headquarters about the most recent delivery which was “supposedly” attempted to be delivered to me. Since I am a UPS My Choice Member, who works at home, is an older customer (*of many years), have mobility issues, and do not have any transportation, I have repeatedly talked to Supervisors about NOT having my deliveries rerouted to a UPS Access Point because I have No way to get there. Also, with regards to this current package which was supposed to be with paid Faster shipping (*coming from Purtian’s Pride), there was not One attempt to follow my instructions which are embedded within my My Choice profile, AND on the Shipping label, that they must press the numbers 002 on the Intercom entry system at the Door to gain access.
     If they would have followed that request, My phone would have a log of that dial, but I do not have a Log, because not Only did they NOT use the code on Wednesday, March 24th, 2021, but after calling twice, and complaining to a representative and a Supervisor, the Reroute (*Which was sent to a UPS Access Point against my supposedly documented wishes) was “Allegedly” Attempted again this morning at approx. 10:28AM.
     There are TWO things wrong with both of those Alleged Delivery Attempts:
     (#1) – I was Home both times/dates, and
     (#2) Whoever was the Delivery person for both of those deliveries, is either going to a WRONG ADDRESS, or Clearly never followed the directions on the package EITHER TIME – no access attempt with my Intercom code was EVER attempted, or shows in my phone EITHER time.
     *Can You please advise when I will get my important package for real this time please?

     Reply

410. GOOD AFTERNOON, THE REASON FOR MY COMPLAINT IS THAT IN AUGUST OF 2019, MY MEDICAL CLAIM WAS NOT PAD, THE REASON I WAS GIVEN BY THE INSURANCE COMPANY WAS DUE TO A BREAK IN MY SERVICE. I STARTED WITH UPS IN 2017 AS A TEMP, THEN GOT HIRED FULL TIME IN 2018, AND WORKED AT UPS UNTIL MAY 2020. THE ENTIRE TIME I WAS EMPLOYED WITH UPS I HAVE NEVER HAD A BREAK IN SERVICCE. I FILED A COMPLAINT BACK IN JANUARY AND HAVE NOT HEARD ANYTHING FROM ANY OTHER THAN, SOMEONE WOULD CONTACT ME, AND NO HAS AS OF YET. I HAVE FILED A COMPLAINT WITH THE BBB AND RECEVIED A RESPONESE THAT SOMEONE WOULD BE CONTACTING ME, I HAVE NOT HEARD FROM ANYONE. I WANT THE MEDICAL BILL PAID, THIS IS NOW AFFECTING MY CREDIT AND MY CREDIT SCORE. I WENT THRU THE PROPER PROTOCOL WHEN I COMPLETED MY REQUEST FOR VACATION, IT WAS GIVEN TO MY SUPERVISOR AND MANAGER FOR APPROVAL. I WOULD APPRECIATE SOMEONE GETTING BACK TO ME, BECAUSE MY NEXT STEP IS TO CONTACT MY ATTORNEY STEPHEN KELLEY. I AM CONTACTING MY LOCAT NEW STATION AS WELL. i CAN BE REACHED AT 904-881-9319.

     Reply

411. I went to a UPS Store to shipment a package to my son to a USAF Base. I paid $378.94 to ship my package overnight weekend and it’s still sitting at the Louisville, KY hub without an update.

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412. Dear all,
     our organization -LSG- would like to be your local partner in Gabon.

     Reply

413. If your company doesn’t start coming out publicly and objecting to the prejudiced law just passed concerning voting in Ga i will stop using your services and encourage my friends to do the same & have them continue this

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414. With the blatant voter suppression in your home state, I will not be using UPS voluntarily until you standup to the prejudiced republicans in Georgia!

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415. I will no longer support your company until a stronger response is made condemning voter suppression by the Georgia governor and his suppressors!
     I had 3 Uncles fight for Freedom!
     They put their lives on the line for “my” freedom!
     I guess your corporate leaders will only take a stand if it affects your bottom line!
     Well!
     I will do all I can to affect that bottom line!
     I am a retired firefighter and small business owner who cherishes democracy!
     Do you?

     Reply

     1. You know how our country doesn’t pay ransom for threats because we won’t be influenced in a manner that invites everyone to employ that tactic against us. Yea well I would understand if a privately owned corporation doesn’t fall in line of the beliefs of someone outside of that corporation for the very same reasons. Threatening isn’t a way to get what you want and it’s very shallow in my opinion.

        Reply

416. I would like to know what, if anything, UPS plans to do to let the GA governor know their new voter suppression law is unacceptable.

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417. I MUST LET YOU KNOW THAT I FIND THE SILENCE OF UPS ABOUT THE CAMPAIGN OF GEORGIA AND OTHER STATES WHO ARE ACTIVELY SURPRESSING SELECT AMERICANS FROM VOTING. MY FAMILY HAS DIED TO MAKE PEOPLE FREE AROUND THE WORLD. FOR UPS TO SIT BY AND NOT SPEAK OUT AGAINST THIS MISJUSTICE IS MOTIVATING ME TO REQUEST NOT TO BE UPS. BY NOT CALLING OUT THAT THIS IS A DANGER TO OUR DEMOCRACY MEANS, TO ME, THAT YOU COMPLY WITH THEM. SHAME ON YOU

     Reply

418. Your store located in Riverview, Fl 33579 off of Big Bend Road and 301 North needs training. I arrived at the store at 15 minutes before the Saturday, posted 3:00 closing time. There was a line of 8-10 people so I was waiting in my car until the outside line lessened. I then got out of my car and walked with my large heavy package to the door and walked in after a customer left. There was virtually no social distancing as everyone was crowded in the store. A male employee abruptly stated, “We are closed and we have to be out of here by 3:10”. He did not care that I was waiting in my car, parked next to the sidewalk in front of the store, am an elderly woman, and that the temperature outside was 93 degrees. I repeated that I was waiting in my car but as he said, “It doesn’t matter you weren’t in line.” If it is company policy to not accept customers 10 minutes prior to closing time, then post this on your website. Also be more aware that COVID-19 is still active and don’t overcrowd the store.
     In the future I will choose to use a different UPS store or a different mailing service. I would appreciate a reply to this matter.

     Sincerely
     Lanette Lykens

     Reply

419. Mail innovation is the worst in Bridgeport New Jersey. They have lost product for 2 months. Now I am waiting for medication they have had since March 19. Tracking 92748999955273553019310546

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420. I am disappointed that UPS has not taken a strong stance against the Georgia Legislature’s and Governor’s promulgation of a law that will have the effect of restricting voting rights for many residents of Georgia, including, disproportionately, working people and people of color. It distresses me to see this great company, an American institution, not be on the right side of history. It is with regret that I feel I must convey to you that if UPS does not use its considerable corporate weight to stop this travesty, I will use alternatives to UPS for my shipping needs.

     Reply

421. Please know I will no longer use UPS for my shipping needs. When you help ensure voting rights for all, I will reconsider. Your silence on this rights violation speaks volumes.

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422. Please. I need a WORKING telephone number for delivery complaints in my area where I can ACTUALLY speak to someone that can HELP ME with my issue. I have searched high and low on the internet to no avail. This is quite ridiculous and baffling. I live in Los Angels, if it helps. 🤦🏽‍♀️

     Reply

423. UPS is headquartered in Georgia. The voter supression efforts by Governor Kemp are beyond the pale. Please stand up or I will tell all my vendors not to use your services.

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424. I would like you to speak out…take action…on the new voter law just passed in Georgia in March 2021. I get many, many packages delivered because I have no car. I am a big user of your services.

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425. UPS needs to raise their Corporate voice against voter suppression in Georgia and across the United States! It is just wrong. I urge your company to stand up to your Governor and his action.

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426. I have had a very bad experience with UPS in the UK. I have been waiting for my package since 19the February 2021. I paid the £61 fee on 3rd March and still cannot receive my package. I have called nearly everyday since the 3fd march but just keep being told the package is stuck in Coventry. I spoke to a manager called Depeche on 23rd March and he said he going to arrange for my package to be delivered. Depesh called me on Friday 11.30am and informed me my packet would arrive at 23.30pm. It is now 8.30pm and the package has not arrived. I have spoken to several representatives in Philippines since 5.00pm today nd they kep telling me the package is coming.. you need to stop using reos from these countries as they do not have the capacity to give proper information. I am deeply distressed right now as rgat package is to do with my job. Whilst waiting for this package I gave been unable to work. I am disgusted at the service I have received and intend to air my concerns regarding UPS in the U through social media. This has caused extreme stress and anxiety on my part. .

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427. What are you going to do about the new voter laws passed in the state of Georgia? You are headquartered there and need to make a statement that this is wrong!!

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428. I urge you to pressure GA legislators to reverse their decision to enact the most recent, prejudiced voter suppression law. We will work against you as a business as well as to urge customers to stop doing business with any company who doesn’t work to stop this.

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429. I dropped off this Amazon return at the UPS store in Tupelo MS on Monday the 22nd @ 1657. Your system still shows “label created”, but does not show that you received the item. I called the store and got a story about Amazon returns being handled differently and the tracking number is not really for tracking. Thanks for your help in clearing this up. I have no way of knowing if the shipment is lost or not.
     1Z81R05E9040130022.

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430. Was in a parking lot in Cortland NY on 3/25/21. At 6 Euclid Ave and a UPS truck drove in got out and left his music loud all you could hear is the F-BOMB in the song very unprofessional

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431. To whomever might listen!!!

     We have had three high value packages delivered to our nextdoor neighbor Amazon.

     Most recent tracking number 1Z7V0E890399246313

     Our address is Bedding Industries of America
     1798 North Linden Avenue
     Rialto California 92376

     We are not Amazon

     Which is located at

     1568 N Linden Ave, Rialto, CA 92376

     I have been trying for a week to get our stuff or even get a call back form UPS…and nothing

     I will escalate to the executive offices if I don’t get a call by tomorrow night.

     Thx,

     Mike

     Reply

432. I would like you to know that I will not use UPS services until you come out publicly against all voter suppression, especially in Georgia. Do not spend any money to support any insurrectionists including anyone in Congress, and do not support anyone that believes the BIG LIE. 

     You owe it to your customers, your employees, and your country to NOT be prejudiced and to be FOR DEMOCRACY.  The fact that you refuse to do so shows you do not deserve my money or support.  It is disgusting and shameful, and it goes against everything this country strives for.  I will spend my money at a company that is patriotic, not one that doesn’t want equality.
     Cindy Beach Cedaredge, CO

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433. Hi. I mailed a package on Oct 27 2020 from a local UPS store on Rancho California Rd Temecula. It was lost. Tracking 1ZE117Y00305902246. I have been back to the store 5 times. The manager (Will) is unwilling to help and very rude. I have called UPS at 1-800-742-5877 to file a claim (3221635001A). They want me to go back to the store now and speak ti the manager AGAIN for the 6th time. Can someone help me? I am getting the run around and noone will help me. My package was insured for 100 dollars. Thank you. Much appreciated and Extremely Frustrated!!!!

     Reply

434. I have been trying unsuccessfully to be reimbursed for a lost package for the past 2 months. UPS claim #3181369901A and am repeatedly told “the check is in the mail.” I am out of $135.69 and am ready to file a complaint with the Better Business Bureau.

     Reply

435. I had a package delivered to the wrong address I had canceled it and it should be coming back to Las Vegas Nevada I’ve contacted the customer service they said they would email me a form to fill out for my package cuz it hasn’t come back twice now I haven’t gotten the email and I need to get this claim in important documents in that envelope please

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436. David Abney and the rest of UPS rake in Black dollars while paying lip service to Black Lives Matter and doing nothing to oppose politicians’ suppression of Black voters and suppression of Black votes. You are all hypocrites and should be ashamed of yourselves.

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437. I’m haveing problems with a ups worker he does not ring my bellnor intercom and I have a disability I’m on the 7 the floor there’s 2 elevator. He had left a kitchen table in the lobby and I live alone with disability .I had no one to help.me me. He or she did bother to call or ring mybbell. Now another package he sent a message to hat he attempt to deliver in which is not true. Im near the intercom he did not attempt to deliver. This ups worker needs to be fire .he needs to stop being lazy!!

     Reply

438. A pkg delivered to me and left outside by a FedEx driver was picked up by mistake by a ups driver, which was caught by my ring camera.(1z87557e7894803389) label he put on pkg. I have called and talked on phone w ups for hours, and no one wants to help me. Please help! I know it’s only one pkg, but it’s my pkg that I had been waiting on.

     Reply

439. A UPS driver came to my door and picked up a box that FedEx had del to me.(on my ring camera) and I cannot get anyone to help. (1z87557e7894803389). Pls help me.
     No one seems to care even a little. My contact info is;
     Johnny Williams. (850.276.xxxx)

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440. This is John James I’m currently getting into the Army and they want to know about my employment history and I worked for y’all in 2019. I don’t Remember who was my Supervisor

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441. On 3/17/21 I received a package for a TV Table it was 49lbs thinking the UPS driver would bring it to my door on the 2nd floor he didn’t he left it in the lobby. I’m 72 yrs old live alone. I had to ask my neighbor could he please bring the box to my apartment. What has happened to the UPS drivers not wanting to do their job? In my building there are Seniors my age or older and it seem that these UPS drivers just don’t give a damn and not doing there job properly or there told not to deliver to the customer’s Apt door. I’m disappointed in UPS who once took pride in their work.

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442. I believe UPS can DO MORE in Georgia to oppose the changes to the Voting Rights of the state. I saw on Rachel Maddow show last night the news about Coca Cola and Home Depot’s participation (or lack of participation) in opposing the Republican agenda to curtail the ways Georgians can vote, I believe that UPS is the company that should be ‘front and center’ in supporting the voting democracy in the state. Don’t forget ‘SOCIAL JUSTICE IS GOOD BUSINESS’.

     Reply

443. I have been waiting for a supervisor to contact me for a week now. I need immediately someone to call me

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444. On 3-8-21 I went to the only office we have here in Glendive,Mt. They only open at 4:30 pm and for next day air goes out at 5:00pm. I got to the office at 4:30. The young man ( he was new and he was the only one in this room ) I told him I need to send my package out and it needs to go out for next day. He asked me if I want it to go out for 130.00 and it will get to Michigan late afternoon or for 60.30 it will get in later that day.. he asked me what was in the box and I told him food ( I had perishable written all over the box) he took my money. I got my receipt. The next day after 4:30 ,my package was still not in Michigan. I called to find out why, the call center said the address was put in wrong. The address was 41117 Forest Park, they had it in the computer as 41114 Forest Park. I did print in block letters on the box. So I know you can read it. They said the address was changed. The next day I called again, because the box still was not in Michigan. At this time I could barely understand the person on the phone. And they said the plane had some problem. I told the I want my money back and they told me I can not have my money back until the box was delivered ( I find that strange if the person never gets the boc) so again I waited. Later at 4:30 on the 10th it was delivered. So after it was delivered , I did call back once again. This time I told them the entire story again. I was on hold and transferred with each phone call I made yo check on this package. After being transferred again. They now told me I can not get my money back because they can not guarantee food. ( first of all how come the young man did not say something to me when I sent it out??? But I can understand that you can not do that, things happen and I do understand it. But each time I called no one said anything to me. But the point is don’t keep transferring people around on the phone, get people that can talk to you and stop saying “your sorry” without excuses.
     The point is it does not matter what is in the box. I paid for next day and I did not get it. I am not mad that the food went bad. It was next day, I paid next day and it had 100.00 insurance on it. I want my money back now!!! The tracking number is 1Z597X121320328716. Also my receipt I got the entire left side has my charge receipt Stapled on it. When you lift the charge receipt up the left side where the senders address and the recipient address is not on it. No ink on the left side. Let me know if you need it.
     I don’t want the young man that took my money in trouble, but I think someone needs to stay with him so people don’t get tge wrong info. Training is very important. My phone # 406 361-xxxx

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445. Hello,
     I’m a graduate student and I was printing my dissertation at my local UPS office. I asked the manager several times and he showed me how to print from a USB and I very obviously assumed that my 300+ pages of printing would constitute a “bulk” copy ($15 per 100 pages). At the very end, however, he charged me $167 claiming that I was scanning since it was from a USB. I was completely distraught but needed the copies so I left. This is still very frustrating to me and I’m hoping that you can do something about this outrageous charge.
     Thanks,
     Emily

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446. STOP #SB241
     This note is sent to you by a concerned citizen of the United Sates and a frequent user of your services and products.

     Please STAND UP for voting rights in Georgia and protect American democracy.

     If this message lands in the circular / delete file so will our patronage to your business here in California. We will share this with our family, business partners and friends at home and across social media.

     My voice is small, but the world is watching to see if your corporation will STAND UP for democracy.

     STOP #SB241

     Thank You.

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447. Turkish UPS is terrible! YOUR GUYS IN TURKEY WORKING TERRIBLE UNPROFESSIONAL. NO REPLY TO EMAILS, NO ANY EFFOT FOR COOPERATION. PLEASE CONTACT THEM ABOUT OUR COMPAINTS. TRACKING CODE FOR MY PACKAGE:H978630xxxx

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448. Hello
     I am a very unhappy customer. I first visited the store March 8th 2021. To drop off a package at the Store number #0225 Glendale, AZ 85301. The representative was very rude when I called this morning March 15th, to ask about a package that was there a week ago. She began to over talk me and say a package wasn’t sent then it wasn’t sent. She then hung up on me. I then went to the actually store to get her name and badge. She began to heckle me infront of customers saying she’s not going any where. To be treated like this is unacceptable. And to hold a package is illegal. I’ve use their service aplenty of times and let me be the one to tell you it doesn’t take a week to be shipped off from a ups store. Something needs to be done. I will not stand for this kind of behavior nor anyone treating me like that.

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449. We have been trying to get info on claim number 7878883801A which was faxed in two months ago after a four month search of the package ended in nothing. I have spent hours literally on the phone trying to get a human being to give me some info. PlEASE ADVISE.

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450. Worst customer service ever!!!!!~!

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451. On March 9 (last Tuesday) my wife Suzanne fell while walking in our Rumson, NJ neighborhood. Your UPS driver was the first person to assist her and did a marvelous job in getting her up and calming her. He expressed his sorrow about not being able to stop her fall when he saw her stumble. When other people arrived to help he left and we never got his name. My efforts to reach your Eatontown facility were fruitless so this is the quickest way I know of to bring this to your attention. Luckily, on Friday I saw a UPS driver and it turns out it was the same man. His name is Nick. I got no last name. He again expressed his sorrow that he couldn’t have been quicker to aid my wife. I told him he did a wonderful job and thanked him again. Please find a way to commend this young man for the help and assistance he gave on March 9, 2021 in Rumson, NJ.

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452. Good Morning:
     I need to reach out to my Ups Acct Representative.
     Acct # 063 004
     Thank you and have a good day.

     Reply

453. Please be advised that I have filed a formal BBB Complaint against UPS regarding the outrageous and mind-numbing incompetence – and worse – of the Calgary UPS operation which I have encountered in a sordid, and on-going, saga regarding the delivery of an Amazon order which has been in Calgary for 5 plus days

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454. As a shareholder in UPS, it is disappointing to read that legislation to favor some classes of voters over others is pending in Atlanta, where UPS has its headquarters. Please do what you can to encourage Republican politicians there to reverse course and instead promote efforts to make it more convenient for every citizen to take part in patriotic, civic duties such as voting for the common good.

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455. We have been trying to get an item picked up in Donna TX for several weeks that arrived broken. UPS packed and shipped the lamp from Woodland CA. The lamp base was not padded when it shipped, and the delicate magnifying lamp and lights arrived perfectly – it was just the base that broke.

     It was delivered to an elderly couple (our aunt/uncle) in their 90s who have limited computer skills and failing eyesight.

     The UPS Woodland CA office is trying their best to facilitate pick up and calling the Texas Mgr at UPS regularly but we have gotten nowhere.

     They state the address can’t be found – although UPS delivered it there.

     We need pick up before a refund can be issued for the $120 in shipping costs plus insurance for the item to be replaced.

     The item has been on my aunt and uncles porch and marked so it is easy to see.

     My aunt said they would drive it to the UPS store themselves. Really?? Are you kidding me?

     Shame on UPS for not having it together enough to get this simple request done. You need to make this right, and now.

     Their info and address
     Casa Del Sol mobile home park
     Shirley and Dick Druse
     400 N Val Verde Road
     Space 439
     Donna TX 78537

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456. How do I keep UPS drivers from parking their personal vehicles on my business lot?

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457. tried calling, kept getting cut-off. I took my watch, which my husband gave me before he passed away. more sentimental value than money value. to Jared at Fair Lakes in Fairfax, VA. They used UPS to send it to Citizens Watch America at 1000 West 190th St. in Torrance, CA. on or about 10/14/2020, tracking number 1Z58V1903599182613. I don’t have Jared’s account number. They said they have tried everything they can without success.  They have offered to replace the watch but I would rather have my old one even if it doesn’t work. I would really like for you to see if there is any way you can check on this for me.  Thank you in advance for any help you can give me.  Ruth Dotson
     xxxxx Lucasville Road, Manassas, VA 20112. 

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458. Lost watch sent from Jarred to watch repair company.

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459. I do not understand why your drivers are to lazy to look for an address just leave my packages at any house 606 Summitt is my address not 606 Reed St can the not read.

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460. My package had a shipping label created 2/20/21. UPS Tracking shows it has not not been received or even shipped. The UPS 800# is nothing but frustrating. I simply want to speak with a human being to find out where my package is. Thank you

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461. I received an email from UPS at 2pm stating “Get ready, your driver is arriving soon!” However, by 6pm the package was still not delivered. I called customer service and the gal said the package was still on the truck and on it’s way. I asked why give a notice that package is arriving soon when 4 hours later its still not here. She could only say the email was an estimate. I said arriving soon does not imply an estimate 4 hours later. I wanted to file a complaint regarding this problem. She said she would forward the request and someone would contact me within an hour. No one called. The package arrived 1.5 hours later. I called UPS customer service in the morning to file the complaint and was met with a rep that refused to comply. She kept telling me it was an estimate and that she couldn’t forward me to any one to complain about the issue. I would basically have to accept this flaw. I told her this was unacceptable. There has to be someone I can talk to. She said there wasn’t. I said ask her if she is telling me to just accept this problem with misinformation. She said no, but she couldn’t transfer me to anyone to discuss this. She further said she was in customer service and doesn’t have the ability to transfer to another department. I explained how the gal the night before told me should would forward my request to file a complain to the right department and someone will call me. So, was she lying to me. The gal on the phone couldn’t respond and said she couldn’t help me. I told her that if UPS is not looking to better itself, then I need to let vendors and people know about this. She remained silent. When she spoke she still said there was no one she could transfer me to. I said I could contact headquarters. She didn’t seem to care. I told her this was being recorded. I told her that this maybe an IT issue, and if I could be transferred. She again, said she couldn’t transfer. So I asked who I could talk to. because I just want to file a complaint/feedback/ request. She said she could have me speak with a supervisor. I said yes. and she now has me on eternal hold. I hear someone pick up and then goes back to music. Someone needs to contact me because I am beyond frustrated, and going to tell every vendor about this problem and how UPS refuses to take complaints and better itself. I just spoke with the supervisor of customer service and he also said the email is an estimate and the term “arriving soon” means by 9pm, not less. I explained how this was unacceptable communication. He went on to explain how the vendor didn’t request a specific time for delivery. I explained how the definition of “soon” for most people is meant to mean within 1/2 hour to an hour. He said he understood, but still claimed that in this situation it mean 9pm. I said that the email needs to communicate that and not “your driver is arriving soon”. He agreed. I asked who I need to speak with to file this complaint. He wasn’t sure. I told him I was writing this message to you and he said that’s good. I asked if UPS cares about bettering it’s communication. He said yes. I told him the gal the night before told me she was forwarding the request to file a complaint and no one called me back. He checked the system and said that she sent the complaint to dispatch. They called customer service and informed them that the driver had just delivered the package. I asked the supervisor why no one contacted me, and how this still had nothing to do with addressing the problem email. He couldn’t tell me why no one called me. I can’t understand why the rep from the night before would send it to dispatch, when they have little to do with the emails sent out. It should be IT that addresses the email communication. So, UPS has a huge communications problem. I told the supervisor how I got two reps who gave two different responses; however, neither addressed the real issue of misleading emails. The supervisor also failed to communicate effectively, or to understand my request to provide feedback in the form of a complaint. So I hope someone cares enough at UPS to listen to the recorded conversations and contact me.

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462. UNABLE TO REACH A HUMAN
     NO Way to run a compay

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463. All my millitary uniforms are missing and no one can give me an answer. I can’t even file a claim. your staff lie to me and told me my shipment was delayed because of covid. Its been 8 months and I still can’t get an answer of were my uniforms went. Please write back .

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464. I ordered a overnight shipping and paid for it and 5 days later haven’t received it. I have talked to 3 agents and they keep on promising me the next day it will arrive. I am tired of receiving promises they can’t keep. How is it possible that a package arrived on the 4th and today the 9th of March I still haven’t received it?. I talked to a very nice agent named Carlos whom he sent the facility and his supervisors an email about my situation. Still called today morning and a young lady told me today it will be delivered but never showed up. Now I call back to hear that it was signed out yesterday morning but never signed back and and now have to wait another 8 days because a investigation. Has to be done so when am I going to receive my package? I lost time since I been here waiting on a package that is lost and nobody responds. Please I need answers. My phone number is 210 894 xxxx

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465. this is the fifth time this has happened to me with your company and I am not to happy with ups you all keep miss sorting my packages not bringing them when your suppose to and when I call to get help I hear the same things over and over again oh it was missed sorted it will be delivered tomorrow And get this I am not the only person on my street that this happens to get this and when we try and call someone for help all we get is overseas that do not know what they are doing at all at this point my community is thinking we need to take this to the Governor and or News and better business bureau we are tire of ups doing this to us most of us have meds coming in these shipments i think we just need to take it over all where ever we can stop this from happening anymore train your sorters drivers and the phone people need to be in America where we live not overseas oh the only person that even tried to help me was PZD9HXH she was kind and helped me out as much as she could but still was unable to do what needed to be done NOT HAPPY WITH UPS ( fedex , postal services and amazon is way better maybe take some tips from them

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466. My benefits were terminated by HR (reported to me by the benefits center), due to my leave of absence being reported as terminated (The Hartford confirmed it is still approved). I have opened corporate cases for this with no result so far. Fabian just told me the call the benefits center.

     Currently I am unable to get my diabetic supplies in addition to having to cancel all existing medical appointments for myself and family.

     The benefits center told me I am responsible to pay for all weekly payments despite being denied coverage through the UPS HR system (for 3 weeks in January and again since Feb 28th) . I will require a copy of the documents they are referring to if that is the case. Federal law does not allow the termination of benefits for any reason during the pandemic.

     Please give me the following-

     link to open another corporate concern

     name of the corporate HR person to contact concerning this since the benefits center is unable to assist

     Thank you,

     Ian Dane – 342xxxx

     Reply

467. Store number 6026 at 210 E. Park Ave. in Long Beach New York phone number 516-208-7200 consistently are hand writing the tracking numbers for packages they are inundated over there half the time And when I inquired why I keep getting handwritten numbers they say it’s because their computer system is not working properly this has been for several weeks someone from the main offices needs to get in touch with them

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468. Recently placed a damage report . With no results Case # 1-176678399916. They will leave no call cam #. 13 calls. They have my old cracked I-pad somewhere and no $525 compensation. Very convoluted process and much time on hold.

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469. To start with I cannot get anybody to answer the phone,I have called every number that is listed,,,now I am a Vietnam veteran I use the VA. For my health,they have been useing y’all to deliver my meds and insulin,used to your drivers would park out at the end of the driveway and walk up here (200 feet plus) with the same dogs in the yard and nobody offered to hurt my dogs,,now that I fence in the yard and put a gate across my driveway,,not locked just a chain hung over a hook,they will not come up here so I put a big black carbage can with a led so it doesn’t get rain on if I am not here,,,,,,,now they don’t even stop here if they have a delivery for me if they did I would know I have a security camera looking at the can at all times ,now y’all had a new driver come out right before I put the gate up ,and he got out with what looked to be a 4 foot fiberglass rod in his hand as soon as my dogs saw him and started barking to let me know someone was out there he started hitting my dogs who HE at to lunge at to even get close I will not have a biteing dog in the yard to many people stop here,,,,I went out and yes I carry small size 20 gauge shotgun with me every Time I go out this door when I saw who it was I always lay it down on something out there ,at that tome it was my trailer,he was still trying to hit my dogs even though I had told them to shut up and told him they don’t bite and not to hit my dogs they are this old man family you hurt one it is the same as hurting me,he was a the more I tried to tell him about animals the more of a know it all he was,if you threatened a animal the more likely you are to make them bite even a good dog will defend his self if he is threatened but he would not listen he said some very bad language while talking to me, he informed me that he would and could do anything he wanted because y’all told him he could he said y’all told him to swing at any and everything that came toward him,,,,now here is something y’all better believe I am old not in the best of health but anybody that hurts a member of my family will answer to me,,even if I spend the rest of my days in jail,,it seems it will take somebody having to do just that before y’all ether hire people who understand animal behavior,or y’all teach your drivers what to look for in a bad or dangerous animal,,,,,,but anyway we talked with the people who are in charge here in Attala county Mississippi, KOzsoko,Mississippi,,,,,,we put the gate up and put the can right at the gate post so the gate when open will be a barrier between them and our kids ( dogs) but still that isn’t good enough your driver wants the can put outside of the gate ,,,know that will not work because we have a lot of young kids who just love to steal and destroy stuff that is another reason for the fence,gate ,and security cameras,,,I believe if I was told right he told his boss I said I would shoot me he told them I had the shotgun,, but y’all are welcome to come and ask anybody in this neighborhood and they will tell you I always come out with a gun in my hands always have and will not change plus the way he said to me that he could and would do anything he wanted on my land that in itself was a big mistake I let him know y’all don’t own this place I do,,,,but I have tried everything to please y’all ( HIM). But now for the fourth or fifth time my insulin and meds have been sent back to the VA. In Tuscaloosa Al. They called me they are going to send it out one more time told me to watch for it ,,I bet he will not stop here he will tell his boss I refuse to accept it,that is the story he has been telling,now why don’t one of the bosses here at this office come out here and look at what I have done to help,,,,so we can solve it,,,before I raise even more hell about it, I will take it to the news media if we don’t solve it,, my address xxxx Attala road 4202 Sallis Mississippi 39160

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470. I Have been trying to get a hold of someone about my W2. It is wrong I’m tried of automatic push buttons I need to talk to someone my # is 214-772-xxxx

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471. I took off work to wait for a package that needed a signature, as it was out for delivery that day. All day nobody came to deliver. The next day, as I was tracking the package – it was 3 states away. UPS doesn’t seem to think this is a problem.

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472. Vary disatified in your delivery to my home . I am 65years old and I worked hard at keeping my driveway clear of ice and the person delivering my package leaves my package in my mailbox or at the bottom of my driveway with my garbage. I will not use you again when I do my ordering!!!

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473. I received a collection letter. Never have I sent anything by ups but I receive packages at door, I will be happy to pay if I know the details I am old, handicapped, letter is French only The police say it is not fraud, but they have received many complaints Customer service of collection does not.answer. please help.

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474. My complaint is my package is missing and you cant get anyone on the phone to help contact the delivery driver to locate my package. Its marked delivered and it has not been delivered. Ive been calling ups all day only to be told someone will call and hours has past and no phone call from ups in regards to my missing package
     Barry Smith
     469-567-xxxx

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475. Store 1709 Cumming, GA – I was treated so poorly by the manager/owner of this location. I have a large package I need to send to Florida. He quoted me $75 to make a box 32” square and it was obvious he didn’t want to be bothered. He laughed at me with customers in the store because I told him I was going to post and report him. My daughter is upset because of how this man spoke her mother and I left completely feeling defeated. Please I need to ship this package, but I need someone to be professional within UPS.

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476. I live at 350 Daley Avenue, Berlin, Nj 08009 Ever since new driver has taken over we havent gotten deliveries. he never leaves notices lies about being able to deliver. i have called to complain thry hang up on me . wehave paid phenomenal fees for our packages to be fedex cause this UPS DRIVER SENDS IT BACK. THIS IS COMPLETELY OUT OF CONTROL!!!

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477. My name is Carmen mendez I send a package on 3/1/2021 on a UPS in riverside illinois and that package was send with the wrong label what can I do about this matter my number is 708-835-xxxc thank you

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478. Tracking 1Z774E4E0294407578
     My package has been delayed since Sunday 2/28. It was just out for delivery now it’s saying it’s delayed due to SEVERE WEATHER! There’s no SEVERE WEATHER in New Caney, Tx. I need my package. This is beyond ridiculous

     (832) 527-xxxx

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479. Why are ups store employees in Florida required to wear face masks, when there is no mask mandate in Florida enforced? Not to mention wearing a mask all day has the potential to make you sick all on its own. The cdc has admitted that the masks do not block any virus so when are these practices going to stop?

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480. My damaged package claims are not being handled correctly and the store is of little help. I have been going in circles for almost a month now! The owner of the store is being less than helpful and just giving excuses on the google website because I gave a bad review. Several others have also made bad reviews about his store (#6448 in Miami, FL)

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481. I would like to complain about your store that never opens on time and the employee how treats it like its her own store .She comes to work dressed like she just got out of bed ! Store #5412 Ralph Ave Brooklyn NY

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482. My name is sonia zabala and I had a terrible experience on one of your business the employee was very rude and he was prejudiced against myself I did called a lawyer regarding this matter I felt very offended he refused to look for my package the first day I when to pick up my package he told me he couldn’t look for it without the tracking number I got the tracking number when back Monday I told him I have the tracking number he told me he didn’t need and that my package wasn’t there I felt offended and embarrassed by him disrespecting me in front of the other customers he goes and tells one of the customers that he was used to dealing with my kind he said that because I’m Hispanic I felt hurt embarrassed

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483. I need to talk with a manager. This is more than a complaint. Contact me or I’ll be contacting a lawyer…

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484. We are in RV park and have an issue with UPS delivering the packages. We have a very small staff and not open parts of the day the drivers keep dropping the packages in our office that is not manned. We have talk to the local route manager with this problem, when we do see the drivers we tell them that packages must be delivered to the site they get very rude sometimes cussing and say that we are refusing the package when in fact we just don’t have the logistics to store safely or deliver this package is our self. We have had one of your customers that the package is missing and wants us to assist but we have no resources or knowledge to do that. Please help us with this situation to satisfy your customers and ours thank you

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485. URGENT COMPLAINT – Tracking Number
     1Z87F7656792129004
     Please justify why my package has not arrived. Severe weather in USA Could not have delayed parcel on 12th Feb as was scanned in at Stansted on 4th February? It has since been to Stanford le Hope, Tamworth & back to Stanford le Hope where it has been sitting since 11th February. Tracking gave 2 delivery dates of 8th & 11th Feb, but deliveries were never made?
     This is a child’s birthday present!
     This is disgraceful …..destination address under 13 miles from Stanford le Hope facility, yet 4 weeks after UPS scanned in parcel it has still not been delivered!
     See below:
     Delivery date information will be available once details are provided by the carrier.

     ON ITS WAY

     FEB 24
     4:39 AM
     Processing at UPS Facility Stanford le hope
     FEB 21
     4:30 PM
     Processing at UPS Facility Stanford le hope
     FEB 18
     9:22 AM
     Due to operating conditions, your package may be delayed. Stanford le hope
     FEB 15
     3:14 PM
     Processing at UPS Facility Stanford le hope
     FEB 12
     3:16 PM
     Processing at UPS Facility Stanford le hope
     FEB 12
     10:15 AM
     Severe weather has delayed the package. It will be delivered as soon as conditions permit. Stanford le hope
     FEB 12
     6:28 AM
     Processing at UPS Facility Stanford le hope
     FEB 11
     2:24 PM
     Processing at UPS Facility Stanford le hope
     FEB 11
     1:56 PM
     Processing at UPS Facility Stanford le hope
     FEB 11
     5:25 AM
     Out for delivery Stanford le hope
     FEB 11
     2:19 AM
     Arrived at Facility Stanford le hope
     FEB 10
     11:30 PM
     Departed from Facility Tamworth
     FEB 5
     7:31 PM
     Arrived at Facility Stanford le hope
     FEB 5
     6:00 PM
     Departed from Facility Stansted
     FEB 4
     10:55 PM
     Import Scan Stansted
     FEB 4
     8:47 PM
     Arrived at Facility Stansted
     FEB 4
     9:07 AM
     Departed from Facility Philadelphia, PA
     FEB 4
     3:14 AM
     Export Scan Philadelphia, PA
     FEB 1
     6:53 PM
     Origin Scan Ontario, CA
     JAN 29
     12:35 PM
     Shipper created a label, UPS has not received the package yet.
     ups
     Tracking Number
     1Z87F765679212xxxx

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486. Yes I have a contract with you all here in Los Angeles at the Hollywood UPS store and I believe that your employees there are withholding my mail which is breaking contract because I have several things that should have already been delivered that are not there haven’t seen mailing like a week and a half it’s impossible this is James Wylie box # 181 , and if nothing else they definitely stole my sleeping bag slash airbag because it was in there and then it was gone and I know nobody else would take it but it one of the employees the same employee that’s just holding my mail I’m sure that also told me that I can’t renew my contract once it’s up.. for some reason the little Asian manager has a problem with me I don’t understand why I’ve always been respectful and nice to her. Be sure she stole my stuff and I’m pretty sure she’s with holding my mail so if you could please fire her I would appreciate it or put her through better training cuz she’s obviously under trained for her position.

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487. UPS trucks speed on our residential 25mph street CONSTANTLY. Needs to stop. Your C/S says I need plate number, driver name…how am I suppose to get that when they are speeding by??! Call me Nancy Mitchell 410-336-xxxx

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488. You guys keep sending my packages to the wrong address……

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489. I have been out on no delivery as I had to call the police on a driver last week you threatened my life. As my mother in law lives with us and she is 86 she get medical supplies from UPS as well as I. This all started because the driver would not wear a mask at my door.

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490. I have a serious issue with UPS online services. UPS makes it difficult for me to access my account when I try to log in to my account. It requires me to use two usernames instead of only one. I find this unacceptable. Also, when I attempt to change my password.

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491. Your store in kissimmi fl on irlo mamorial hwy. is so dirty and nasty. The manager Betsy was the rudest manager i have ever seen.. was be hind there counter playing grab ass literally touching this young mans ass and front parts. I will not ever step foot back in this store ever again. I think actions like hers are way out of line , I would like to see her fired.

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492. I was scheduled to get a delivery Tuesday but I was not going to be home so UPS choice I pay for premium so I can get a delivery on Thursday. On Thursday came UPS emails me and said they don’t have the correct address my apartment number wasn’t on the items. They stated the company I ordered from did not put my apartment number on it. I called the company they stated that my apartment what’s on my items. I live on the third floor and everytime I get a delivery from UPS they downstairs. I called customer service that day because UPS truck was outside when I called ask to speak to a manager they said no manager was available I called back and ask the same thing no managers available. I set delivery on Thursday because I have people to help me on that day. now I won’t be home for delivery they will probably leave it in the hallway

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493. We recently experienced a death in our family of one of your former employees (our brother, Victor M. Muriel) and we contacted your corporate office number to obtain information about his life insurance policy. Unfortunately, we were greeted by the most unsympathetic and rudest woman that could not answer questions like a decent human being. If we reached the wrong place, she could have pointed us in the right direction. Instead, she was unnecessarily aggressive and my family and I still do not have the answers that we need. We would very much like to either speak to someone or get an email address of a person or department that will be able to assist us. Hopefully, it will be someone who will act in a professional manner.

     Reply

494. For two days my packages

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495. The first time EVER with all pkgs sent or received, personally & through business, for over 40 years my pkg from NM is lost. A 3 1/2 lb box with documents & personal items from my 88 year old aunt who passed in December 2020. Of all boxes to get lost, misplaced, or damaged, whatever, why this one? I realize the shortage of employees due to Covid, the increase of pkgs due to more on-line shopping and other additional problems. What happens to a damaged box? If that is the case with mine. Is there a “lost & found” somewhere with items from damaged boxes? My box was shipped from Albuquerque NM on 1/20/2021. Traveled through various locations of course on it way to me. On 1/26/2021 @ 01:07 scanned arrived at facility = Windsor CT. The next scan @ 03:36 reads “unload scan” ??? What does that mean? Please review 1Z78FV70032616141 and please get back to me via email with answers to my questions and what can be done to retrieve the items in my pkg or hopefully the complete box. Sure hope this is not happening to too many customers because you know what that means.
     Thank you for your help.

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496. My name is Lee adams I am contacting you in regards of a damaged package I sent to one of my customers. I used the ups store at 9401 Mentor Ave, Mentor, OH 44060 to ship the package….. The tracking number is 1Z1A1X0060392589215…… Upon entering the store the representative INSISTED on using the box I provided so he didn’t have to put together 2 boxes that the store provided….. Also I provided my own packing supplies because it’s a franchise store and they wanted to charge almost 350.00 for there own…… Once I called the store to ask what happened to the package they told me there is nothing they can do about it because I didn’t use there supplies and that the box was to small…… So I asked them why would they accept the package and charge me is the package didn’t meet there requirements??? They didn’t have an answer for me….. I would like to discuss refund for shipping and cost of product damage at this time….. Also to dispute this claim….. Please feel free to call me at (216)310-xxxx thank you

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497. I have been trying to settle a claim since September 2030 for two lost boxes. I have called dozens of time, faxed almost 100 documents spoken to dozens of customer representatives. My husband and I are frustrated with your lack of care for your customers. If you’re avoiding paying our claim how many thousands of other customers are you doing this too?

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498. I have told the driver several times that no delivery trucks should be on the property. But the regular driver who just came back on my route always drives onto the property and park in the fire lane. I previous has an issue with him because he was speeding on the property and does not have a good attitude. The driver manager came to the property to speck with me and I would like an email or call from that manager again. My cell number is 619-446-xxxx.

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499. I’ve been calling all day trying to reach a live person in the future will no longer ever use UPS again I register with choice online The virtual assistant keep saying they don’t recognize my phone number It is imperative to speak to a customer service live representative who possibly can help me Is this how you treat your customers

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500. I was supposed to return a package to Costco. I was waiting at home for UPS to come knock on the door. But, a UPS driver picked up a wrong box at my patio without knocking on the door. I only found out the next day. I tried to retrieve it. But, after more than 10 times for 4 days. I couldn’t get the box back under way. In the mean time, customer representatives told me wrong pieces of information. They even said the item was lost. But, the item was delivered at Costco California. How come a lost item was delivered from Virginia to California without being detected? I asked UPS to pay for the loss, but the representative said the local people would call and settle. No one called. After 3 days I went to the local office. They didn’t want to resolve. The local people even asked me to get a refund from Amazon because the item they took was from Amazon. I can’t believe this.

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     1. Two sisters that work at pikeville my building are pot smokers and they are your part – time supervisors they must smok it before they go to work and bully there workers. We have 7 part-time Supervisors for our small building and no workers so they bully the part timers not right 3 in the morning. We can’t afford worked but we can hire that many supervisors wow

        Reply

501. lost pkg tracking #1za5993e0313667222 please see history has bee everywhere

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502. 1.Ups is not reliable. I urge you to call your own customer service with a customer problem. First of all, you are farmed out to agents,who can’t speak english. Those agents have no clue how to help. Instead,they transfer you from one department to the next.
     I spent two days trying to get my problem solved.
     2. I send a package to Germany on the 8th of Feb.
     Payed 175$ for air freight to get there around the the 14th of Feb.The package was not delivered to the addresses door on the package. The receiver had to look around to find it. The driver carelessly
     just left it at the bottom entrace to the apartment building. Not very secure, any one could have stolen it. I expect a refund promto.
     3. Your employees can’t read . Before xmas I had 2 package pickup,with different adresses. The packages where sent to the same address. The package was lost for several weeks. Till I got a call from one of the company’s that this package was found. This soo outrages, because sending a package with UPS CAUSES A LOT OF HASSLES. I WILL FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU. I am very frustrated and angry. You can get in touch with me…
     esxxxx @gmail.com

     Reply

503. Sir
     My mother Savitri Devi passed away on 16th Feb and I need to travel urgently for rituals. I missed her last rites due to UPS delay in delivering my kids passport. I am desperately waiting for the passports of my kids which were dispatched on 17-Feb by Passport office in Portsmouth NH. I have rescheduled flights 2 times already. Sir / Madam- please help trace these 2 packages and delivered by tomorrow else I will end up moving my travel a 3rd time.
     ZX3370F0191266569
     1ZX3370F0193449573
     Looking for kind and urgent intervention

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504. I paid you people nearly 75.00 to transport a live animal a Turtle to me it was suppose to arrive the next day before 3 pm in Vegas but you’re people who obviously don’t give a damn about a living animals life have my Turtle riding around in you’re truck all day when most of the things they are delivering are not Alive my animal is and im pissed I will be contacting the ASPCA and telling them about this and I will seek out the Media as well this is utterly ludicrous

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505. I am so Disappointed, Frustrated, Upset And very Very ANGRY!! Pissed Off would be more like it!! I have spoken with JUDY, MARY, ELLEN, GLENN AND TWO OTHERS I DID NOT GET NAMES FROM. who claimed her ID number could not be given to me as the other reps i have spoke with also said the same thing. I WAS teying to be patient but have none left. I have been straight forward LIED to by every single person i have deaLT WITH ABOUT THIS PACKAGE. i DO NOT APPRECIATE THAT ONE BIT!! APPEARENTLY THATS HOW THIS COMPANY TRAINS THERE EMPLOYEES BECAUSE IS WAS WITH EVERY SINGLE ONE. i DO NOT KNOW WHAT THE HELL IT TAKES TO GET MY DAMB PACKAGE? i HAVE BEEN TOLD OVER AND OVER AND OVER AND OVER AGAIN THAT IT IS ON THE TRUCK FOR DELIVERY TODAY WELL I’M WRITING THIS BECAUSE GUESS WHAT I STILL DO NOT HAVE IT! I HAVE LOST HUNDREDS OF DOLLARS FROM NOT RECEIVING MY PACKAGE ON THE DATE THAT WAS GUARANTEED! WHAT HAS T BE DONE AND HOW AM I TO PAY MY BILLS NOW? tHIS ALL IS YOUR COMPANY’S FAULT. NOT MINE. ONE OF THE REPS TOLD ME TO GET REIMBURSED FOR LOST WAGES FROM THE SELLER. THAT IS ABSOLUTELY INSANE! THEY DID RIGHT THERE IS NOT A PROBLEM WITH THE SELLER THE PROBLEM IS WITH YOU AND ALL THE REPS THAT JUST KEEP LYING TO ME. I CERTAINLY DESERVE SOME COMPENSATION. I AM CURRENTLY OM HOLD again TO SPEAK TO A SUPERVISOR, I WAS SUPPOSED TO HAVE RECEIVED A CALL FROM A SUPERVISOR THIS MORNING. NOTHING NO CALL AFTER SPEAKING TO A REP MARY YETERDAY EVENING WHO IF YOU LISTEN TO THE RECORDINGS YOU WILL FIND I WAS PUT THROUGH CIRCLES TRYING TO GET SOMEONE HIGHER UP TO SPEAK TO. NOW I’VE BEEN PUT ON HOLD AND RIGHT BACK TO THE ORIGINAL RECORDING WHICH MEANS I AM NOT BEING TRANSFERRED TO A SUPERVISOR AT ALL. ANOTHER LIE. BOY YOUR COMPANY SURE IS FILLED WITH THOSE! I WAS REASSURED TOLD YES MA’AM FOR SURE POSITIVE YOUR PACKAGE WILL MAKE IT TODAY BETWEEN 1:45 AND 3:45 WELL GUESS WHAT TIME IT IS…. 3:55 AND NO DAMN PACKAGE SO I LOOK IT UP AGAIN AND I GET THE SAME FREAKING THING NOW IT SAYS BY 9:00 PM WHICH I KNOW IS NOT GOING TO BE TRUE. I COULD HAVE ORDERED THIS SAME ITEM FROM CHINA FOR MUCH LESS MONEY BUT THE WAIT TIME WAS LONGER I NEEDED THIS AS QUICKLY AS POSSIBLE AS IT IS MY WORK TOOL. SO I ORDERED 4 DAY GUARANTEED DELIVERY. I WOULD HAVE HAD THE ONE FROM CHINA SOONER. PLEASE LISTEN TO THE RECORDINGS AND HEAR FOR YOUR SELF ALL THE LIES I HAVE BEEN FILLED WITH AND ASK YOURSELF WHAT YOU WOULD DO ? I WANT HELP WITH YOU HAVE MADE UNABLE FOR ME TO DO FOR MYSELF. THAT IS NOT OUT OF LINE OR DECEPTIVE NOR GREEDY THAT IS THE WAY IT IS AND BY YOUR COMPANY’S FAULT! I WANT TO HEAR SOMETHING BACK FROM SOMEONE VERY SOON 903-584-xxxx

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506. Complaint, I can’t get a live person to assist me with questions on tacking a package that keep changing it’s time frames. This is the worst customer service I have ever had. Automated system tells you they will connect you to an agent but never do, then I try and call the headquarters and still can’t get a live person. Completely unacceptable service!

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507. My package is being held hostage. The sender put the wrong address and no one will let me come pick my mail up. The address that was given there’s no address in this block. This is a matter of life or death I need my package today

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508. Your company lost my package after I paid 27.00 for 2 day shipping on 2/11/2021. The weather in TN did not become bad until 2/14/2021 and cleared 2/19/2021. I have called several times and continue to get conflicting information on where my package is, and no one at your company is offering to refund my 2 day shipping and just keep saying wait. This are my work clothes, my watch and stethoscope as I work in a hospital. These are not some little nick nack things I have ordered. I also feel considering the amount of money I paid for 2 day shipping there sis absolutely no excuse that I do not have my package by this current time Monday 02/22/2021 1510cst.

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509. The February 2021 freeze across the country shut down UPS package travel. Packages just sat for days with no information, scans, etc. It ended and the weather began to get better on Friday 2-19-21. UPS did not resume normal delivery operations until the following Monday 2-22-21 and just let all the backed up packages sit instead of working delivery people Saturday and Sunday to make up for all the lost time. Meanwhile FedEx began moving packages as soon as it was over and worked Saturday and Sunday to make up for lost time.

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     1. I am glad you also filed a complaint on UPS as this is the issue I am having my package of work clothes are just sitting they did nothing to get them to me in a timely manner and will not refund the 27.00 two shipping they charged me 2/11/2021. I mean today Fedex delivered my girl scout cookies, and UPS is handing me a thousand excuses about my work uniforms and nobody seems to even know where my package is and when I will be receiving it. They are costing me more money, because now I have to go and buy work clothes because the work clothes I already purchased are just lost.

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510. I need a resolution from Customer Service about my case and claim number. I have only received a prewritten answer to my questions. The box was out for delivery, not delivered, and then went to “In Transit”. Since the box has been lost by UPS not living up to their end of the bargain, I am out the cost of the goods as well as the shipping cost of $48.04. I filed the claim 3197872901A, got a case # 1-175283450772. But nothing was resolved with this information. The original tracking number is 1ZFTM950032000417. You can see the evidence I am stating. Please resolve this issue and locate the lost box. I expect a response from this complaint.

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511. I have contacted logistics with no results. GPS units required an updating software. My packages are delivered all over the park. I also have given specific delivery instructions with no use. I have insulin delivery every month and have to look all over the park at snowbirds home for my package. I have 3 signs on my property showing my home’s number. We also have a 6 foot description sign at the entrance to show locations of homes but no one gets out to look at it. What else can I do to get package delivery?

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512. My son has not been paid correctly. His name is Bryce Cole Emp. no. 7262xxx; he is a sorter in Meridian Mississippi.. He is owned
     $300 from a month ago. He tried call hr but no resolution to the concern. No one should be subject to such behavior from a corporation or management. Please reach out to me or just fix the problem..

     Concern Dad Lowery
     601479xxxx

     Reply

513. A UPS truck has hit my car on 1/27/2021 and i have gotten the run around on the insurance. I have been given false claim numbers etc.

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514. UPS Gardena, CA90248 terminal selectively chosen pickup location. Ignoring daily pick up location. Stop pickup without any advance notice. Dispatchers are irresponsive to any requests and lying to selective pick up locations. Unreasonable excuses failure to pickup- such as: “We do not pickup any Amazon shipments”, “We do not pickup any 3PL warehouses UPS packages with a different return addresses ” In our case, we provide 3PL warehousing services for WayFair vendors whom provided Wayfair UPS labels to us for all packages. Regardless, terminal refused to pick up without a reason or listen or understanding how 3PL logistics works.

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515. I am sick of your drivers dropping my packages at places other than my request location in my choice. Lazy people could give up their jobs so people who want to do the work can. I am disabled and dont have an easy time reaching the package room. when packages are left there I don’t have access to that building. I have selected what I want but it falls on deaf ears. Please answer why the management team at this location feels this is a trivial issue and my request can’t be followed. I have been complaining for a year.
     1Z3V891R1340830207

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516. I have been unable to get UPS to deliver to my door. I live in a cottage behind another house. My address includes the word “cottage”. Yesterday, I called the local UPS to try to avert yet another delivery gone wrong. I gave explicit directions on how to reach my cottage. I was told the driver would be given the information. Today, my items were again delivered to the other house. These are heavy items as were items delivered incorrectly last week. When I called the local UPS office to complain to the supervisor, I was told it is the driver’s prerogative where he/she chooses to deliver. Oh, but, if we could all decide how we will run our show….Neither the supervisor’s response nor your driver’s decision strike me as customer service. Who is running the show at UPS and how can I get this issue resolved once and for all. I look forward to your response. Thank you.

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517. Today again I had my packages delivered to the back of the house which is my neighbors property. On Wednesday I had six packages delivered to my neighbors door. I called the Yorktown office several times and they state that for my address it says to deliver my packages under the name Frasca delivered should be to the front porch but they are delivered to the garage in the back.

     Reply

518. I shipped a package on 1/11/21 to Dannemora NY and it was damaged as reported by UPS.trying to get answers UPS is telling me that there are not responsible for the damage. trying calling on the phone left on HOLD for 2 HRS.my tracking number is 1Z6EF2573953200884. I NEED SO answers about this matter

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519. Plannedu day to allow time to visit the UPS store off of Abbe Road in Elyria, OH to conduct necessary business on my way home. Areiv s at 6:25. Store posted closing times as 7:00pm. Sign read ooen. Both store employees inside ignoredy efforts to open the door and would look at me. One employee just kept vacuuming. The other stood at the corner staring at nothing. How is this customer service?

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520. My package that YOUR company lost was in April of 2020.

     It is now February 18, 2021. The package is still missing of course and I have not been reimbursed, nor have I heard anything in months! I have been following up over and over and over ….This is unacceptable. I cannot express my anger with this lack of responsibly and horrible customer service. UPS certainly expects their invoices to be paid on time yet I am waiting almost A YEAR for UPS to rectify their mistake in losing my paid for and insured package.
     I have gone ABOVE and BEYOND being patient. I should not have to wait almost A YEAR!!!

     I expect to hear from someone who can actually rectify this situation immediately.

     Reply

521. On October 8 2020, I shipped a package from the Pascagoula MS UPS store. I sent it overnight early delivery. I paid $416.26. Tracking number 1ZA7R432243729xxxx. The package was not delivered until October 12, 2020. I have contacted the Manager of the local store trying to get a refund of the difference between the service I paid for and the service I received. She originally told me she would file for a refund and it should only take a few days. I have repeatedly called her since then and she has never returned my phone call. It seems as though when I call she is never there, so I leave messages for her to call me. She has not returned my calls. I have called the 800 number and spoke to Neil who told me a case was never filed. I talked to Lucas who told me the package was received late. I checked out at the UPS Store at 1:49 p.m., so the package was ready to be shipped at that time.
     Before I start a case with the Mississippi Attorney Generals office of deceptive trade practices, I thought I would give UPS one last chance to make this right. Can you help me?

     Reply

522. I need a resolution from Customer Service about my case and claim number. I have only received a prewritten answer to my questions. The box was out for delivery, not delivered, and then went to “In Transit”. Since the box has been lost by UPS not living up to their end of the bargain, I am out the cost of the goods as well as the shipping cost of $48.04. I filed the claim 3197872901A, got a case # 1-175283450772. But nothing was resolved with this information. The original tracking number is 1ZFTM95003200xxxx. You can see the evidence I am stating. Please resolve this issue and locate the lost box. I expect a response from this complaint.

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523. Hi I’m an ex ups worker & im trying to talk to someone about my eligibility if you can give me a call at 561603xxxx

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524. My shipment from LA on 2/12 to Rancho Mirage, Calif hasn’t arrived yet.Its been 6 days . The package is extremely important. Wish to file a formal complaint. Tracking # 1Z40W9200390416470

     Reply

525. Good afternoon,

     I like to send a complaint to the norwood UPS hub. The driver stole my package which was an Xbox series x from Newegg which are hard to find and are sold out. He stated that he dropped it off which he never did. Then he stated that he dropped it off at 18 Morton which he didn’t. Now he is never around, UPS in norwood are not trying to make any attempt to find my package and they stated that he came back to see if the package was around. He never came back around because the building is abandoned with no foot prints in the snow. I have no way contacting them due to rep stating I cannot as well. I am going to do whatever it takes to make everyone aware how bad and corrupted this UPS is. UPS never calls me and they just put it in right away as the item is missing when the driver never came around or dropped it off in the first place. This was also a birthday gift that is hard to find. This facility also has nothing but bad reviews which seems like I am. Or the only one. They also put package is not around when they never even looked for it.
     Sent from my iPhone

     Reply

526. was charged 4.11 to have a item picked up and they didnt take it cuz there was a issue with the packaging can i get a refund
     been trying to get in touch with someone from ups for days and i never heard back
     i have 2 tracking numbers i forget which one 97718692xxxx or
     97381812xxxx

     Reply

527. Dear Sir / Madam,
     Can you please help ????????
     I’m sitting outside your premises in 🇮🇪 waiting for a manager Mr Rory Wheles ?
     To come to see me about my complaint.
     My package is missing 1Z7296EDK3081xxxx for the last 6 / 8 months and I cannot get anybody to answer the phone or take responsibility to locate my package,

     Please reply to me soonest,

     Yours sincerely
     Kind Regards, Mark Cully.

     Reply

528. Please l didn’t get a response about my claim even my claim date 11/28/2020 and investigation complete before more than one months also l did many vist to your store in Medford MA high street please my TK is 1Z628V12291663xxxx

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529. You hire ‘permanent’ drivers. They think they have a good job that’ll enable them to pay their bills and support their families. Then you lay them off – because all that counts is compamy profits. you.

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530. im not paying you a damn thing for this poor service..you keep sending me an driver that knows to put packages to top of stairs..Purina is open tomorrow and I will let them know know how your driver is how your service has been as I have contacted you about 6 times..all recorded on my cell phone..you provide zero service such a disappointment

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531. package was not placed was told you’d call me in 12 hours you didn’t I want an answer now

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532. I paid $21.95 shipping for a delivery. Was informed that it would be delivered Monday, February 8th. Your system said I had requested that the delivery date be changed. I had not! I had not even looked at the system at that point. I requested that it come Thursday, Feb 11th. It was not delivered. At that point, it was being held hostage. Your customer service person said if it wasn’t delivered Thursday, it would be put on the truck Friday. It was not! Your system highlighted about 3 weeks of days that it might come. Your customer service person hung up on me when I was saying I would not pay another 9.99 to get the delivery. I went to my local UPS store to see if they could help, and they said they could get customer service on my phone then hand the phone to me. I declined. I paid the ransom to get the delivery today, Tuesday, Feb 16th. This is totally ridiculous. When I order from Amazon, UPS delivers quickly, and lets me follow the delivery. I guess Amazon is paying you lots of money to get good service. This package was written music, which can’t be bought from Amazon, unfortunately. I will specify Post Office delivery over UPS if that’s a possibility.

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533. Hi! I want to file a complaint because none of the driver never ever came to my house to deliver my certificate from the social security administration office which was supposed to be delivered in 1 business day with UPS NEXT DAY AIR.
     It’s been too weeks, every single day I get a text that the driver left and they will deliver it between 8:30am and 10:30am, yet they failed to come. I could see on the tracking with the yellow dot that the driver was in my area but they never arrive to their finals destination (my home). Why is it that they failed to do their jobs for two weeks (definitely not related to the weather). I called a billion times but they keep lying that they will deliver, and never did. Finally today I yelled on them on the phone telling them to send it back to the sender! I will call the sender telling them to send it to me via USPS priority mail instead of their lack of professionalism and waste of my time! Totally unacceptable!!
     Newark, NJ on Clinton Hill neighborhood

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534. I am desperately trying to get reimbursement for a damaged pkg from sept 2020. Tracking # is 1Z55AY02784335xxxx. The UPS store in Florida said he can’t send me a check,it has to come from corporate. This is due to the carelessness of a UPS driver who was too busy to put her phone down and instead kicked the boxes from the truck even though they were marked fragile. I want to hear from someone sooner than later please. My phone is 575-770-xxxx.

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535. PLEASE HELP GET THIS PACKAGE TO RECEIPIENT. Tracking number is: 1Z0632 080 4985 xxx xx A package sent from United States to Italy has been sitting at broker location for over 1 month.
     With no effort of resolution to ship to receiptiant. I called UPS international shipping customer service 3 times and each time there has been no action taken on gettting this package to receiptiant. Not mention to even get to a customer service live person was close to impossible. Even calling the Corporate headquarters number it was useless. I am so extremely frustrated. PLEASE HELP GET THIS PACKAGE TO THE RECIPIENT PLEASE… again tracking number is: 1Z0632 080 4985 xxxxx

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536. UPS is not what you think it is. Use FedEx, you can rely on them. I don’t shop Amazon for the only reason that they use UPS. I’ll shop at Target because they use FedEx. There’s no comparison. UPS is the bottom of the heap, the sludge, FedEx is the cream of the crop even the US post office is waaaaay better.

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537. First, let me say that I am a senior. I received a large package for my rehabilitation after having surgery. I asked the UPS driver to bring my package to my apartment and was directing him where to go. He was nasty, belligerent and left my package in the lobby of my building. I am not able to get the package myself and had to ask a Fed Ex driver with a cart to please bring my package to my apartment. I have called the 800 number to complain about this driver and have not received a return called. I would like someone from the Corporate office to please contact me about this complaint.

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538. why do u have so many issues getting my package here to me been 2 weeks now wtf is going on?? im bout to say it and take ur sorry ass to court

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539. To: David Abney RE: 1ZY532936645786761 international deliver. flowers for Valentine, purchased from costco.
     The package arrived in las Vegas processing facility on 2/13/2021 7:36 am. today 2/14/2021 at 2 p.m I called to see why it was not delivered and sitting in the facility since yesterday 7 am. I was told no delivery on Sunday.
     UPS aware that the package is flowers, and knows it was for valentine, yet sat on the package for 48 hours. suppositely scheduled to be delivered tomorrow on 2/15/2021. what am I supposed to do with 5 days old flowers that arrives 1 day after valentine!!!! what kind of policy do you have!!! I need explanation and not (I am sorry) routine useless sentence. You have ruined our Valentine, my young son just passed, and I was giving flowers to my daughter in law in lieu of her husband!!! I am trying to curb my temper and tongue. THIS IS SO BAD!!! Worthless service!!!

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540. To Whom it May Concern:

     This email is in reference to tracking # 1Z543V7Y0135377457. We were supposed to received this package with time sensitive on 2-9-2021. But it did not come due to weather conditions, which we understood on 2-10-2021 the same reply was sent and we know that the weather could still be an issue. But then on 2-11-2021 and 2-12-2021 our roads were clear My husband actually drove to Oklahoma City then Weatherford, OK with out any problems. Then today he drove to TX and had no Problems. When I called Customer service at 3:40 I spoke to Adarin who was very helpful, he stated that he had sent a message out to the center in McAlester and I will receive a call in an hour which did not happen. Then I was able to find the Number to the McAlester office 918-426-5094. But it states that they do not open till 5:00PM I called at 5:00 the call was pick up and the person stated please hold. I was on hold for 2:00 hours, as you can see in the screen shot attachment from my phone included in this email. Then was disconnected because they close at 7:00 PM. I immediately called the number back and spoke to Daphuane and was told that it is what it is because of the weather.
     I tried to explain that we has been going back an forth to work for the last two days and the roads were not hazardous here. I was told well that is what was told to her about the roads. Now again I reminded her this is time sensitive materials. I also explained that we have had Fed Ex delivering since Wed 2-10-2021. She told me if I was not satisfied to call the district office then the call ended. I called Customer Service and spoke to Michelle and I was explaining the situation then she placed me back in the que again. Is this the service that we should expect from your company. If so please let me know and I will make sure to let others know as well what to expect.

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541. UPS lost mu $3000 item and I had insurance but now they do not want to cover the item they lost. I had a stroke which delayed time and this Pandemic caused shipping to take 10 days from Seattle, WA to FIFE, WA

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542. UPS complaints
     1812-UPS-11089 & 1901-UPS-1376 My number 360-606-xxxx
     No one acting on it with me
     CEO office needs to step-by-step
     No one acting on good faith!!!!!

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543. UPS refuses to deliver packages to our place of business. Rather UPS finds it is easier to avoid stopping at our business altogether and take any packages back to the local hub, where we have to physically send someone to pick them up. There is no way to directly contact the local hub and explain or voice the concern. Instead, we have to call “customer service”, explain the entire situation, listen to them tell us they will get with the hub, only to not have them follow through and still be dealing with the same issue.

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544. I mailed a Valentine package to our grandchildren yesterday around noon and they received it today at 3:16 pm. Congrats on a job well done…..I always send via UPS and will never, ever send USPS again. UPS never disappoints……thanks again..

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545. Kate Gutmann, I sent you my documents showing how UPS helped scammers succeed with a scam against me. I’d like to have a response from UPS showing they are at least investigating the scam.

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546. I received an email from UPS telling me that my package #1Z7VV590031215xxxx would be delivered on 2/10 by 9:00 PM. I waited all day and at 6:52 PM I received an email that the package would be delivered today by 9:00 PM. I have to be out of my house from 11:45 AM until 2:30 PM today and the forecast is for rain. The package is a mattress. I live in a townhouse, so I want to put it in my garage. If it is left at my front door, I have to get it up a flight of stairs which I can’t do by myself because it weighs 111 lbs. I am 70 years old and I can’t lift 111 lbs. I am scheduled to have another company come tomorrow to set up the bed and remove the old mattress and box spring. I have already spent yesterday waiting on UPS. Unfortunately, I have this problem frequently with UPS deliveries. I need assistance resolving this problem, I haven’t been able to do it through customer service. The delivery has to be today during the time period I will be home and the mattress has to be put in the garage. Please contact me about this matter at 404-580-xxxx.

     Thank you.

     Reply

547. Hello, I have a serious and urgent problem created by UPS, that problem represents a serious problem for my life, due to the lack of delivery of a breathing machine. I need someone from the CEO office to contact me urgently at 786-942-xxxx. Or else I will report the matter to the Federal Government through the Federal Trade Commission, the US Senate and the US Congress. I’m sorry.

     Reply

548. I experienced an unimaginable incident with UPS shipment. T-Mobile had shipped two very expensive i phones to our address. When they arrived, one box was totally empty and there were clear signs of tempering. The tape used for sealing the box was different, torn and resealed. UPS needs to investigate this because the merchandize was VERY expensive and someone, presumably within UPS system stole it. We have contacted T-Mobile and their response is that this happened while the package was in UPS custody or system.
     Please call me at 240.605.xxxx to discuss this further and I will give you full details including tracking number etc.
     To me this tarnishes image of UPS and we loose trust in your ability to deliver the packages safely.

     Reply

549. I would first like to commend UPS on their services. I received packages in a timely manner. Packages are in great condition upon receipt. Drivers are professional and courteous.
     There is a problem, however, with your online customer service. UPS lost a package to me. I have gone through the claims process with little success in getting a refund for my purchase which was never delivered to me. Emails I have sent have been responded to by several different associates. Most of the directions given about how to resolve the issue have been confusing, frustrating, redundant, and of no effect. It has been two months and I have yet to receive my refund even though my claim had been approved some time ago. I have been told to make contact with different shippers but information on how to make contact is never provided, leaving me to search google for info. he initial investigation led me to believe that this was a simple process in order to get my refund of the purchase price for the package UPS lost. This experience has been a nightmare.
     I hope that something can be done to streamline the claims process and make it easier and speedier for the customer.

     Reply

550. Worst customer service I’ve ever encountered. Customer service is all automated, if you don’t choose from their 3 options, it automatically disconnects you!! After numerous calls 45 minutes later, I finally spoke to a rep and she “tried” to transfer my call, but hung up. No email address offered either for support!! I will do my best to not order products that use UPS as a carrier!!

     Reply

551. I currently worked for your company in millbrook southampton for three days as a shunt driver for washing of vechicles i was told i would be paid for the three days that i was taken on with the comoany and i would be paid on the 5th febuary the boss as sacked me after 3 days of training saying i needed to work quicker i worked for steve morrison at millbrook branch please can you advise me why i am now not being paid i have spoken to mr morrison and he said its because i was training i find this very unacceptable as firstly when i took the employment on i would be paid by mr steve morrison whom even took my bank details on his phone
     Please can you possibly contact me reguarding this matter please on 078840xxxx my name is mr darren redding

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552. Your customer service is below normal standards. Some of your agents don’t unsderstand English. None of the agents, have a clue and send you from department to department. Serval times I spent two days on the phone and my problem is still not solved. I urge you to pretent being a customer tracking a package or a pick up. My first pick up took 3 day’s. Call me 801870xxxx

     Reply

553. Hello my name is wayne wetjen in the last month I have had three packages delivered the first one was delivered out by my road by a tree it was dry that day so nothing happened to the packages the second package that was delivered was delivered in the rain and the package inside of it was the was destroyed I had to send it back to the person that sent it to me and I guess they made a complaint about it I just received the package yesterday we had six inches of snow here and the package was sitting out in the snow and it was snow is starting to melt in the package was damp it didn’t get ruined though the same day I mean today which is Tuesday I received another package and this one was put on the front porch so it was a different driver this time the package was that was delivered was one z61 r62 eo3 4945 2147 the package that was delivered yesterday in the snow is 1z45ee190303980628 both of these these packages were delivered out by the road by the tree. now today we had another package delivered but this one was by with the smaller van and I don’t think it was the same driver the other one was the bigger truck this number is 1z61r62e0357765384 when the first package was destroyed in the rain I called Knoxville and talk to them they told me that that the dispatcher was going to call me back from Morristown Tennessee but he never did and so obviously it just nobody said anything cuz it just keeps getting done over and over again 😠 so thank you for your time please reply Wayne waetjen 423-237-xxxx

     Reply

554. I had a package sent via your company from the US on the 19/01/21 to the U.K.
     I then was told by the sender that I had to pay import taxes which took me over 48 hours of trying to talk to UPS here in the U.K. and I had to spend eight hours continuously on the phone before anyone would answer.
     On the morning of the 25/01/21 I managed to speak to an agent who took my MasterCard details to pay the import taxes.
     I was given an authorisation code no 075888 which then showed as been paid on my MasterCard statement on the 26 of January.
     I then had to contact UOS again four days later as I heard nothing from them about the delivery.
     After speak to an agent who said I would get an email from you shortly explaining when deliver would occur.
     I tracked the parcel tracking number 1Z2E696VDA91384525 which informed me that delivery would take place on the 01/02/21 but it stated that I still owed the customs fees.
     Which I don’t as I have the proof on my MasterCard account and a code as well.
     The delivery never happened yesterday.
     I then phoned your company again last night and after speaking to three agents was told that yes they could see that the fees had been paid and they would update their system to show that.
     But they could not give me a delivery date because of a backlog.
     I tracked the parcel again today and it is still saying that the import taxes need paying so nobody has updated the system to show that they have been paid.
     I am at my wits end with your company, nobody seems to listen or care what happens to people’s goods.
     Your customer ratings on your U.K. website is dreadful with hundreds of people saying the same about how bad your company is.
     This present is a memorial gift for my niece for her 40th birthday, which her mother was going to buy her but she passed away within a few days of Covid.
     So myself and my brothers wanted to buy it for her from her mum as a memorial she can treasure.
     I now have no hope of every seeing this parcel being delivered.
     As other people have said they have been waiting months for deliveries and have even had goods stolen, and apparently lost somewhere within your company.
     One chap has had a consignment lost for six months now worth over £100,000 and cannot get compensation from your company.
     I can honestly say I have never dealt with such appalling customer service in all my life, nobody in your organisation does what they say they will do, they just want to get you off the phone as quickly as possible.
     And your website is just totally confusing to navigate.
     I tried to use it and your company managed to display my personal mobile number on your Castle Donnington website on the 25/01/21, I had 9 phone calls from customer thinking I was an UPS agent.
     I tried to contact your IT department at the Castle Donnington hub to ask them why my mobile number was displayed on the front page of their website, nobody has bothered to get back to me regarding this data breach.
     I am appealing to you as the CEO of this company to at least investigate what is going so very wrong in your company please.

     Reply

555. Complaint – Lost package and NO help from UPS who lost the package

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556. Your company policy on deliveries has a flaw. We recently ordered an item through Amazon. It was scheduled for delivery on the following Sunday/or Monday. UPS received the item early and decided to attempt a delivery on a Thursday at 11:00 am. The item needed a signature. Obviously we were not at home. My wife and I both work for a living. Thats why we scheduled it for delivery on Sunday/Monday because we are home those days. UPS left a note stuck on our front door which stated they would attempt to deliver the item a total of 3 times after which it will be returned to a center and after a period sent back to sender as undeliverable. I called the phone number listed on the back of the notice. I could not get through to a human. I called customer service. The first representative promptly recited your company policiy to the letter. After asking for a supervisor I got put through to a spanish only speaking person. After that I finally was able to speak to a person who although spoke broken english was able to understand me. The problem that I wish to make to you is that your policy is flawed. Apparently your company thinks everyone is financially independant and sits at home all day every day to receive packages. I am here to inform you that most americans work as hard as people in your own company and are not sitting at home all day. Your company tried to charge me extra to schedule a delivery day. I refused that. I have contacted amazon to let them know how your company treats thier customers. I have run into this same problem before with an item that required a signature only with UPS. I choose to live away from the city. Inevitably the item will be taken to a location over an hour away. I do not wish to drive to your center to pick up simply because your company refuses to deliver when working people are home, or charge me more money for the trouble. I hope this reaches someone who can make a difference. Change is needed on items that require someone to be there.

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557. Tracking V0373405182. Package held waiting payment of import duties, but facility to pay is not operational. This is ludicrous.
     I am emailed in Chinese but UPS UK arm is inactive, unwilling contact me.
     Zūnjìng de kèhù,
     nín hǎo
     cǐ jiàn mùdì guó huífù, liánxìle nín de shōu fāng, méiyǒu huíyīng, qǐng gěi dào zuìzhōng de chǔlǐ fāng’àn. Xièxiè
     Dear Customer,
     Hello
     The destination country responded and contacted your recipient, but there was no response. Please give the final solution. Thank you

     Reply

558. UPS customer service is totally unacceptable rude and incompetent called to track a package that was shipped next day paid $85 and told oh sorry it was incorrectly shipped to Ohio instead of Florida and has been sitting there since 4am an no bothered to correct I have called multiple times going through the annoying phone prompts to get an actual person that can only say oops too bad. Totally unacceptable service it is 830pm and no I still do not have my package which by the was labeled perishables hence the paying for next day delivery

     Reply

559. Dear sir or madam, I’m reaching out due to concerns about my seasonal work payment. After being out of a job for months due to COVID-19 and not recieving any stimulus, I applied to UPS Meadowlands location in Seacaucus, NJ. Upon submitting my application I was told we would be recieving a $500 bonus at some point during the holiday season. Initially, myself among others I was trained with were promised this bonus by the end of our first month. At the end of November, we still didn’t recieve our bonuses and were told it would be a holiday gift probably making payroll around Christmas time. This made sense to me, but the week of 12/21, employes were told we had to wait until the seasonal period ended. I waited patiently being that it was only a few weeks, but then after resigning, I still hadn’t gotten the bonus I was promised multiple times among other workers in my hub area. I contacted my supervisors and managers ASAP, and they continued to tell me the bonus was coming, when I asked when they faild to give me a direct answer saying things like “I’m not sure”, “It should be coming soon”, and “It went to payroll last week”, but I still have yet to recieve it. I waited another week, but still nothing. I would hate to seem like I’m making a big deal out of it, but I feel as if being promised $500 every month and never recieving it is good enough reason to be persistent. I understand my supervisors and management team at UPS Meadowlands are always busy and have a lot on their plate, so I tried not to bother my bosses with it too much. However I called corporate offices and spoke with mulitple supervisors from my location, with no change. I plan on returning each holiday season, I chose not to rehire because the location I worked at was far from my hometown, and I recently got into an accident leaving me with a car that isn’t drivable. I’ve spent hundreds on replacement parts already, and still have to pay for labor upon fixing it. Aside from the accident, I didn’t agree with the unfair treatment of workers in the warehouse. The hardest workers were rewarded with more work, seasonal workers only had 10 minute breaks (which many times we were told we couldn’t go on until the work slowed down a bit, I find that outrageous considering the nature of this job), many supervisors failed to do their part and had a tendency to “power trip” employees when coming to disagreements. Again, I hate to seem like I’m complaining but I’ve sent multiple emails and called multiple times afterspeaking to all of my supervisors with no result. I’m currently out of a job and I will be needing money to pay for my car repairs. Although I’ve focused on the unfair treatment of employees throughout this message, I don’t believe UPS was a bad job. There were many hard working people who went out of their way to lend a helping hand, and I learned a lot about teamwork and really enjoyed working with my coworkers in PD9. I would like to return next Holiday season however if I’m continuously being overworked and checks are being witheld I will not be returning and possibly even suing. It’s not fair the way myself and some of these other employees have been treated throughout the holiday season. If anything can be done about this please contact me via email or phone (862)-485-xxxx, thanks – Michael Rodriguez

     Reply

560. I would like the courtesy of a call regarding lost packages valued at $648.00 I was on the phone yesterday with 5 people….over 2 hours …….and no solution

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561. I had an antique damaged by UPS in October 2020 and have not been able to get any feedback from the Des Moines, IA branch. Additional insurance had been purchased. I live in California and have made 12 calls to Des Moines regarding this matter. My brother in Des Moines had to go to UPS twice with the receipt to prove it went out of the Beaverdale store. I have been patient but I am now about ready to sue if someone isn’t able to give me some answers.

     Reply

562. I can’t get satisfactory answers or responses from local office or the customer service number . Each telling me I have to contact the other. Absolutely the worst customer service on the planet .

     Reply

563. Where do I call for an internal investigation of a boss that is harassing workers and telling them to throw customers packages in order to keep belts moving? This is happening in Oak Creek, Wisconsin on the Night Sort…She needs a corporate investigation on stealing employees time and workplace intimidation.

     Reply

564. Good Morning,
     Thank you for suspending political contributions to 92 people who chose to object to the Electoral College votes. I ask you to make this decision permanent.
     Respectfully,
     Steve Eisenhauer

     Reply

565. PATHETIC SERVICE. NEED SOME HELP NOW. I have been a regular customer of UPS over the years. NEED urgent intervention.

     Second time in one month. Our envelope with tracker number 1ZR660TR043213xxxx delivery from Singapore to cochin, Kerala was promised within 72-96 hours. Instead it was pushed unilaterally to 27th January. And now from the tracker we know it is landed in Cochin and your Philipines customer service centre confirms that it can be delivered only on 30th Jan.

     These are urgent documents and we relied on UPS . It already happened once before in first week of Jan 2021. We need this delivered NOW NOW. Please take responsibility for end to end delivery. This is really really pathetic. We and all our network 0f 102 peers for sure will cancel using UPS.

     Reply

566. 1z3y5511yw18696346
     I never received this package

     Reply

567. Good afternoon! I have been waiting a package toward about 2 weeks. The UPS is trying to track down package. The package maybe loss by mail. This package has my personal information inside. I worried about this shipping. Please help me. Thank you!

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568. Requested that an undeliverable package be held at local depot for collection this morning. Now, I’m told that depot doesn’t open till 4:30pm! Tracking number 1Z1901190248162305. Very bad business to be told by automated recording AND human rep that package can be collected “at my convenience” or “anytime after 8am” and then find out the place doesn’t open till 4:30pm!

     Reply

569. My wife and I worked part time seasonal at 0395 AZPHX HUB 8519 SKY HARBOR AIRPORT. We were not paid for 12/20/20 from 1am to 9am as well as 12/26/20 from 3.30am to 7am and she did not get paid for 12/29/20 from 3.30am to 7.30am. My hours I did not receive payment should have netted me $304.00 and my wife’s hours should have netted her $368.00. All together $672.00 we have tried several times to address this problem with Jesse and Manor. They assured us that it would be taken care of immediately. Here we sit a month later and no checks. Now we are hear with you to resolve our problem. I would like to have the money direct deposit to my account. As all ways, we claimed this money to unemployment, did not receive the thousand this week from unemployment for our claim money owed, nor did we receive the money we claimed as promised from the company. We are Robert Crampton and Michelle Pilon, we would appreciate you handling this ASAP. We regret to have brought this to your attention and thank you for your time

     Reply

570. I trusted UPS to deliver a card containing cash. The envelope was opened, contents were missing including the card’s envelope, and the cash stolen. I understand UPS does accept responsibility for lost cash, but it cannot abdicate responsibility for employees who deliberately steal from customers. Moreover, UPS can track the six or so employees who handled the envelope. I want my cash replaced.

     Reply

571. This information is out of date. David Abney retired

     Reply

572. I HAVE BEEN AT HOME ALL DAY TO SIGN FOR A PACKAGE. THE DRIVER NEVER KNOCKED ON DOOR OR RANG DOORBELL. LEFT NOTICE AND DROVE OFF. NOW I HAVE TO WAIT UNTIL MONDAY.

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573. Mr. Abney…sorry to have to bother you with this but it really needs to be dealt with…your location at 672 Dogwood Plaza Shopping Center Franklin Square NY 11010 has a Franchise owner by the name of EMMA that is a real piece of work…in March of this last year I went there to have my Menus updated as I do every 3 yrs.. There was a manager there that I had a great relationship with and she did a great job Trish Valle.. She is no longer there and so I had to deal with EMMA.. not at all knowledgeable on doing what I asked… she was rude to no end .. when I got back my proofs they were all wrong.. she told me to come back later on if I was still in business because she was to busy to make my menus and had other customers that needed her more… I have been using this location for a very long time and now I have no desire to go back there… is there any way I can get my program from your company so I can make my changes myself and then go to another UPS store to have them printed out???? Please get back to me… Thanks Jerry Carter… Ps I really need to get my Menus done!!!!!

     Reply

574. I sent a box through UPS to a buyer in Michigan on December 9th. When the buyer received the boxes the material was damaged. We both called UPS and someone came out to look at the damage. They took the damaged pieces with them. Tracking number 1ZW63F480329573607. No information has been received in the past three weeks. When I called today the manager of the store said she was told to get this rectified. She works in the UPS store in Brielle, NJ. I proceeded to call the corporate office. This member told me the damaged goods were missing, the boxes got mixed up. The buyer paid $1300.00. The person told me they had to find the material before resolving the issue. I asked how we get our money back? She stated the box had to be found. The seller, Dave, can be reached at 18082084662. I can be reached at 7325474789. We would like this rectified ASAP. Your company caused the damage and lost the box. I will never use UPS again. And, I want the money back immediately.

     Reply

575. I have been trying to file a claim for a package never rec’d. If someone would please contact me and help , it would be greatly appreciated

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576. Your Receivable dept has no respect or desire to help your customers at all. They read from a list of questions and that is all the knowledge they have period. We have three checks that were mailed starting back December 2020 which have not been cashed. I can see losing one check but three is a big red flag. They have no interest in finding out if your PO box have issues . So we are still on hold and we paid all of our invoices except last weeks 1/9/21. We are a warehouse shipping out our customers orders. We have to use FED EX because all I get from your accounting dept is account# name, address, phone# last open invoice no payment received. Very sad. We will just have our customers use FED EX until maybe the three checks are processed or if I’m lucky someone from UPS with knowledge can look into.

     Reply

577. Hi my name is Terrance Robinson and I have been in a accident about a month ago and just returned to work and got wrongfully terminated because I move to slow they now I’m still going to physical therapy can you please have some one contact me at 843 534 xxxx

     Reply

578. I am sure this will not go anywhere. I will keep this short. My son was fired because of a few people disliking them. What he was fired about happens to everyone that works there. Now you are denying unemployment with a wife and 4 kids at home. And during a pandemic. Heartless. Casey Kent Hiawatha Iowa UPD

     Reply

579. If I insure a package for $250, pay $80 for shipping, why is my claim refund $280? It seems since you LOST my package, you should honor the insurance cost and the FAILED service you provided. My refund should be $330.
     Instead, your policy at UPS is that the customer gets screwed?!!!!!!
     UPS tracking number 1z8785w10276774042

     Reply

580. Why does ups deliver drivers leave my packages thrower down in front of door the driver knocked earlier I was at the door within 20 seconds. Driver gone and dog had package. Lucky I got in time. Plus have the time they leave at wrong apartment I beg companies to use usps most will but sometimes they will not. What happened to signature process.we order online products every week especially car parts. I could understand a tire or 2 being left out but they have left PlayStations and everything just setting outside for anyone to get. This day and time beats everything I’ve ever seen and I’m 45.i would have lost a 70dollarshirt today if I had not been herr

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581. I am sure you do not read all of your own e-mails, but I do not know who else to address this to. I apologize for bothering you with the lowly issue like my own. I am sure being the CEO of a company like UPS, you have better things to worry about. I just wanted to write you and let you know of my experience with some of your employees.

     I am a customer. Well, my company is a customer. I had a wonderful customer service person who even if she was up to her ears in problems, she was always helpful, responsive and knowledgeable. Her name is Barbara Hines. She is wonderful. Unfortunately your organization sees that as well and she changed position. She was no longer our account representative. That being said, is when it all went to hell. Before the thought comes in your head, no I am not just frustrated because we lost her. The person we were given is for lack of a better word, USELESS. He is rude, lazy, unwilling to assist and just ignorant. His name is Joshua Vesely his supervisor Holly Spencer. Neither one of them have any right being in any situation where they should be dealing with customers.

     There have been numerous times I have reached out to not only him, but his supervisor to only be ignored for days and days. There was a situation where I was trying to figure something out, and I was under the assumption that, well our representative was there to assist us with something if we had an issue or question. I sent an e-mail starting on 7/30/20. I copied in himself and his supervisor Holly. Another sent July 31, which I got a non committal response back from Josh telling me to be patient, it will be taken care of. August 12, I still have received NO information from the UPS team as to my request from July 30. I am thinking that is not practice you want being followed. I sent them another e-mail on that day 8/12/20. Again, 8/13/20 since I received no reply on 8/12/20. 8/18/20, I still received nothing. I am thinking at this point, if it was in fact taking this long, I deserve as a customer who keeps reaching out to YOUR organization, that even just a hey, it is taking longer then expected, we apologize but are working on it. This is now 19 days, and I have been completely ignored. The last time I heard from anyone was on 7/31 so I kept reaching out and being ignored. Finally I receive an e-mail at 4:34PM on 8/18/20 from Holly Spencer stating that they were not ignoring me. Well they obviously were not contacting me, they were getting the e-mails, and not answering…so to me, that is ignoring someone. Granted, I do not have much of a filter myself and by this point, 19 days of being ignored, I was not very nice myself, but it was 19 days later and they could not be bothered to let me know what the status of my request was. That is too long.

     I cringe every time I have to request information on a shipment, or question an invoice etc. I get very rude, abrupt responses if I get one at all. I am in a situation again where I am in need of the assistance of my “team” at UPS. Trust me, I use the word team lightly. Team mates work together, not whatever your team is doing. We have a shipment that you shipped for us. The customer is stating they did not get the shipment therefore will not pay their invoice to us. On 1/12/21 at 10:39 AM, I sent Josh, Holly, Customer service at UPS an e-mail requesting the POD on a shipment with the tracking number of 1ZV6R3571550196484. This shipment is from July so I can not pull that information from your site. There is no access for customers on your site to documents past 120 days. Which I feel is silly because if you scan it into your site, just leave it there. Sometimes we have to look at past shipments.

     OK…so I sent this request to them 1/12/21 at 10:39 AM. I received a response pretty quickly from Joshua saying it delivered 7/8/20 at 8:34. With no POD attached. The information is well and good, but I didn’t ask for the delivery date, I asked for a POD. So at 11:43 AM I let him know that I appreciated the information sent, but I needed the POD. What he sent me was not enough for the customer. He responded at 12:19 PM stating he was sorry, but that was all he had. What trucking company does not have POD’s? I worked in logistics for over 10 years and I know for a fact, the only way our trucking bills were paid was by the carrier providing us with a signed POD from the customer/delivery address. If they did not have that, they did not get paid. I know for a fact, there are many customers like that. So for a carrier such as UPS, as large as UPS, to say they do not possess a POD for a shipment, I know is a lie.

     With that at 12:19 PM on 1/12/21 I sent another e-mail to Josh and Holly explaining to them that while I get that they told me when it delivered, that means nothing to the customer. I can tell you I was the Queen of England last week, but that does not mean I was in the castle wearing the tiara. It is PROOF of delivery for a reason. We need to PROVE that we delivered the material. I explained to them that if this was brokered out to someone else, please let me know who so I can contact them for the POD. If this was not brokered out and UPS did deliver it, to please find the POD and send it to me. OR…if those were not possible, to send me the document to file a lost shipment claim because we sent the material on your truck, it left here with your company. The customer says they did not get it and UPS can not provide a POD to us to be able to give to the customer to say, yes it was delivered. In that case, it becomes a lost shipment because it shipped and did not deliver. Amazingly enough, I got NO response at all. I sent another request at the end of the day yesterday 1/12/21 @ 4:47 PM asking if they have been able to locate my POD, come up with the other carriers name, or gathered whatever documents I need to file a missing shipment claim. Again, I bet you can guess….I got NO response. I waited until after lunch today to ask thinking I wanted to give them plenty of time to respond to my request. I e-mailed them again 1/13 @ 1:21 PM letting them know I was still waiting for 1 of 3 things. Even if they would not give me the POD, send me the documents or help me in any way, could they at least give me the customer service their title says they are and tell me how to go about filing a claim. I also let them know that I would not contact them again, that I would find my way up the flag pole of the company to the owner if I needed to. GUESS WHAT??? I got no response at all.

     There was another issue I was dealing with from your company yesterday about a check we sent for an invoice. Last week (Jan 4) someone called me (Judith Francisco) stating that we had 4 un-paid invoices. I looked in our system, got the check numbers, dates etc. Sent them off in an e-mail stating that all bit 1 were paid and the 1 that was not paid, was going to be paid on Friday 1/8/21. There was 1 that we cut on 12/5 that you did not receive. We went back and forth about this and your customer service person Noel C stated that if I check my bank and the check did not clear, we should cancel the check and resubmit it. I checked, it had not cleared so I sent an e-mail back to Noel C. on 1/5/21 @ 9:26 AM stating that we were cancelling the check and reissuing a new one. Yesterday morning, a gentleman called from UPS quite rudely stating he wanted to know why they went to deposit our check, and it came back cancelled. Well damn, your people are the ones that said you did not have it and we should cancel it. Then yesterday when I was dealing with this with the customer service department through e-mail I was told to change the way I pay our invoices because it makes it easier for them. So now, I have someone rudely calling me, being ignorant and accusatory to me because I did what YOUR company told me to do….yet, I need to change my whole way of doing business because it makes it easier?

     It is crazy that I am one account and these people you put in charge of your customers, make it so that they are the only ones we MUST rely on to get anything done, are so blatantly ignorant and are so willing to soil the name UPS because they are lazy. I still do not have a POD for the shipment, no information from your company about how to go about filing a claim or any satisfaction as to why a shipping company such as yourselves claim not to have POD’s? Something needs to be done. I am not asking for them to reinvent the logistics wheel. I am asking for a POD. I am not sure why everything with UPS seems to be so difficult but I would love a different team since obviously me and the team of Josh and Holly that I have, do not work. They are lazy and I am demanding what I as a customer should be given without question.

     I hope to hear something back from someone because I am at the end of my rope. I NEED this information and you’re holding it hostage for a reason I could not ever begin to think I know. I look forward to hearing from someone.

     Reply

582. I placed an order with dick sporting goods online jan 6th. Order #30011695966. At that time my standard delivery date was 1/9/21. Once it got to ups they sent out an update that delivery will be 1/16/21. Now I try to track it and find that ups created a us postal tracking #. I track that # and it says it hasn’t gotten to postal service yet. I ordered this from dicks so I would have it in time for a hunting trip on Friday 1/15/21. This is total bs. If ups would have moved this package on when they got it from dicks, I would HAVE it by now. I buy plenty of stuff and will not be buying from dicks ever Again if this is not fixed and this call overnighted to me.

     Jeff smith
     910-262-xxxx

     Reply

583. Complaint-UPS- store 3769 25Cresent Drive Pleasant Hill Ca94523- Former office manger Dawn Oswald ,fired by new owner Robbie on 12/19 2020 – As a word processor in UPS store 3769 did legal pleadings in 2019 -12/9/2020 all in UPS store paid by former and current new owner Robbie as salaried office manager- I paid over $2200 by Optima credit card form UPS time and materials – suddenly fired by new owner Robby-Dawn Osweald took without my knowledge or consent all of my flash drives ,computer disks and took them to her home in Pleasant Hill Ca- Oswald refuses to return my paid computer disks property of mine or current UPS store owner bill remaing to be paid $3009. by me will be paid to UPS store in 6 mos due to pandaemic and my non paying customers -witholding computer disks by non management ex emplyeee is theft /extortion violation of Buisness code practices- please instruct current manager UPS Pleasant Hill Store 3769n(925 356b 0405 -STORE3769 @THEUPSSTORE.COM to return my computer property stolen /witheld by Dawn Oswald immediately

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584. I was wondering, although I confirmed by your written statement on the issue and a service representative I talked to yesterday. Would it concern you that one of your drivers publicly stated that he never wears his mask while making his deliveries for your company. I did contact your 1-800 customer service line and was informed the Marion Il. facility supervisor would contact me later in the day…it didn’t happen. Why would that be, unless he really doesn’t care to enforce UPS policies under his authority. As this is a corporate complaint line, does this concern you…up the chain of command ??? Shouldn’t the local facilities acknowledge and obey stated international polices coming out of the corporation ??? I would think this is something that might draw some concern from cooperate…your facilities following the rules in place. Please…get back with me and let me know what you think…and might do to shore up your ranks to urge or over-see that your employees comply with your own standards presented to the public. Of-course, I have a screen shot of this, but have no interest in placing this employee’s job in jeopardy…or his boss (Rob Bean) for not following up with me as promised . Mainly…I just thought you’d want to know. From what I hear, it’s a condoned trend there…not an exception. 618-985-xxxx

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585. I have been a customer of UPS for most of my life and have always been pleased with the service and attitude of your people. I have gotten to the point with the driver that now is suppost to deliver to my house that I feel I need to let you know. He has been leaving my packages out next to the street instead of on my porch like all the previous drivers. I have had many expensive packages just left by the road. when I filled a complaint he stopped delivery completely. He told his supervisor my neighbor had visious dogs that tried to attack him. This is a lie. My neighbor has a female and 2 pups but they are not aggressive. I have a ring doorbell that is motion sensitive and records all. I have observed dozens of Fed Ex drivers other UPS drivers as well as lots and lots of Amazon drivers park in the street and walk over and put the packages on my porch. He had a 600 dollar digital Nicon camera that I ordered and just kept it on his truck for days until I was able to trace it out. I talked to a lady who said she was his supervisor and she dismissed me saying she believed him over me. I had talked to the driver one other time and told him if he saw the dogs throw them a treat and they will know your friendly. I am a Technicial for Windstream communications. I work with the public and their DOGS on a daily basis. I KNOW dogs. I feel he is paying me back because I complained about him being too lazy to deliver my packages. I had to drive 35 miles earlier this week to meet him to get my camera. I am furious. I have been a phone man for forty years in March. If I treated my customers the way this guy does they would fire me. I asked the driver when it was that the dogs attacked him because I had cameras and would like to look at it. He he hawed around and would not give me a day. Thats because he didn’t even drive by that week. I looked. I just thought you should know. If I need to start using Fed Ex instead I can do that. They never had a problem here. If you want to look on google maps my address is 7914 98th street. Wolfforth, Texas 79382 Sincerely Silas

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586. The owner of the UPS store #1, 6965 El Camino Real, Carlsbad, CA 92009 is rude and verbally abusive. She is damaging the reputation of UPS.

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587. I was told a suitcase I had was damaged on a conveyor belt and the contents and suitcase were simply thrown away. I want to know why you all just throw away stuff and there is no evidence.

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588. A parcel for me left England for me in South Africa on the 10th December. Only on 21 December after much phoning was I sent the duty invoice to pay. Today when I phoned I am told that customs cant clear the parcel because they don’t have my id number.
     I cannot begin to say how utterly disappointed I am with the shoddy slap dash service. Bet these people get to spend Christmas with there families and GET GIFTS. SO SO CRUEL

     Reply

589. I am receiving little help from UPS about a package that was supposed to be signed for when it was delivered because it’s valued over 2500 and was never signed for it and they’re trying to say it’s not their responsibility I would appreciate your help CEO whoever is needed

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590. Earlier today I went to store 4177…I asked if could have a box for ny ceramics ..REP CAROLINE said boxes had personal information…this box was inside a bigger box that had the personal info…I told her if there happen to have a label. Then to rip it off.. she said it go to recycle…Caroline was being a bit rude..especially being around the holidays..she wasn’t in the spirit if things…

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591. UPS # 1Z0386YF0494841020 collected from China on Dec 11, till today not delivered to Italy yet. Kindly help us to trace parcel. It’s a big disaster for us.

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592. A driver ran into my garage broke the center divider between the two garage doors and ripped the metal apart and the wood apart my door won’t close and I can’t leave my house with the door open with all my tools and equipment in there the supervisor told me to board up the garage door we need to get the insurance appraiser out here now so I can jury-rig it so I can get the door kind of closed I’m unable to board it up myself he don’t even no if AIappraiser is coming or not we need one here now it’s a detached shop and I can’t leave with the door open

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593. I would like to inform you that your diver has lied and never delivered our package. The driver claims my husband signed for the package, (a Canadain Goose Down jacket, IZ3E2R883500414973). We have Ring, four people were at home and a dog. The driver never came to our house. The driver has also claimed that he signed for the jacket because of COVID. The supervisor claims the jacket was scanned into the drivers car. The undelivered package happened on December 2, 2020 at 3:42. We have never received any follow up from UPS. I would think 18 days would be ample time to find a package.
     Your driver has lied that my husband signed for the jacket in the current internal investigation by your company. You have a very serious problem when your employees are stealing.
     Since your driver has lied about my husband signing for the package, we will be filing a police report with the Bellaire Police Department in Bellaire, Texas tomorrow with a signed affidavit from my husband that he never signed for the package nor received it.

     I am so disappointed in your company and your ability to find out what happened.

     Sincerely,

     Maureen Maillet Martin

     Reply

594. I was in one of your stores on S. Kings in Charlotte, NC around 6:30 p.m. on December 7th. I purchased a bunch of items and mailed about 100 cards. I handed the lady in the store the cards who said she would mail them via the USPS. As of today, December 21st I have no one has received my cards. I understand that the store closed due to COVID on December 8th. I am afraid that the cards are still sitting in the store waiting to be mailed.

     Can you please check the store? This is very concerning to me.
     I have called the sister store#1027 several times and I cannot get anyone to assist.

     Reply

595. I am trying to find out why my package is delayed hopeless no one returning calls or emails uk support telephone number waste of space

     Reply

596. Wondering if UPS uses public storage facilities to store packages in Venice FL. I was told that UPS has several units which trucks drop off to regularly. I have witnessed and documented a man in a UPS uniform unloading packages into his personal vehicle on several occasions. I have license plate and dates and time. Just wondering if this is normal procedure.

     Reply

597. Hey i have a parcel coming from india to timmins canada and that parcel still in transit from last 33 days. Every time i contact the customer care they have all different statements nobody tries to solve my problem. Really bad service I received

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598. driver knocked on door with no previous notification left me a label to return my item to amazon and told me someone would pick item up the next day. i left the item on the porch for six days now and no pick up. my husband is in a hospital bed in our home with end stage heart failure and dementia, i am his cargiver and i can not leave or go in anywhere will you pleae help and get the package as i was told.

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599. I am at your ups store in prescott valley and considering the pandemic were facing, I walked in and walked out due to the high volume of people in there NOT SOCIAL DISTANCING. There were even 3 without any face coverings. Wtf is wrong with your company not following cdc guidelines? This not only endangers the well being of your workers and your business, but the lives of those of us who are trying to stay safe. I chose to wait outside in my vehicle in hopes of seeing the crowd slim down, instead they allowed more people in to the point that there was a line all the way to the door. Seriously, something needs to be done to try and help prevent others from possibly getting sick. Its very concerning to someone such as myself who as a healthcare worker, has lost friends and family to covid, who sees frontline workers put their lives at risk to care for people like the ones employed by your company, and the ones not following simple guidelines, get sick. Let this reflect as a complaint, not a comment… I hope you and your company take the appropriate measures and do your part to at least take notice that this is in fact putting your company at risk. Imagine one of your customer service clerks getting ill and spreading it to other employees or customers? In a town as small as prescott valley, this could prove to be detrimental to your business and this towns population. Its truly shameful that a company like UPS with all its fame and fortune seems to care so little.

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600. I write Opt Ed’s, and I am a severely Disabled Vietnam Veteran! I have been getting misdeliveries of packages in My postal box addressed to 1228 Calle Rafael. My address is 1230 Calle Rafael. I have not gotten some of my Medicines from the V.A. also. As I live on a steep hill it is near impossible to deliver the package to the mailing address. I called the Nogales UPS 5 days ago, and I explained the Situation, and they told me, that they would send someone to pick up the packages, 5 or 6 days ago! Which never happened! I have tried on the telephone to call ,and call many different time to no avail! I need to have someone from UPS to jump in, and fix this situation, before I write an Opt Ed. And find out how many other situations have occurred in our area. God Bless Jack H Scholnick

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601. Tracking number 1Z251AE4031191xxxx
     I am really disappointed with your poor services.

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602. Delivery Damaged

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603. I am sure someone is reading this that works for someone with authority and the person who could stop this will never see it but here goes anyways. I have asked and asked and complained and complained to UPS and nothing happens. have talked to drivers and still nothing. I have asked them and told them where to deliver the packages. I have 5 sheds on my farm and have told them which shed to put the dog food deliveries in. Well I get an e mail from UPS delivered and oh boy, here we go, where is it this time. I have found deliveries sitting by all five sheds, never know where they will set it in fact one day they left a package of presents sitting on top of Chewy box. I don’t understand why why why why why why they can’t deliver the packages where I have asked, is that so hard!!!!!! the last order was a penske truck delivering and oh boy she moaned and groaned, I have 14 boxes to unload and they are heavy. well now I don’t consider 36-36 lbs. heavy. but, I left to go to the house for a minute and came back and the boxes were THROWN on the ground. I walked over and said well sure glad it wasn’t a delivery of china. she replied I had to kick them out to get out of the truck!!!!!!!!!!!!! well I wasn’t about to help her unload with an attitude like that. I just don’t know what to do to get this problem solved. don’t want packages sitting out in the snow as they have left them in the rain many times.

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604. Why cant I get my package. Had set in Marion Il for 2 days. Took only 2 days to come from Co. You phone message system is worthless. Can not speak to anyone. Your virtual assistant can only say call this number except the one time It did have someone call me but they hung up when I answered. Your email system won’t work with tracking number, wants info invoices and when I tried to change way in delivery as in picking it up instead of what I paid for it wanted telephone number which is in my profile. Said technical difficulty, try later. I will never buy anything else shipped by UPS. Too much of a headache.

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605. I visited your 1179 West A Street, Hayward Ca. UPS store, on December 9, 2020 after 3:00 pm., I needed a box to ship my 4-year-old niece her doll. Clearly, this was my first time visiting the location and shipping an item. The moment I walked through the door I was greeted with a warm welcome! I explained my need for a box, shipping assistance and the associate was very attentive and eager to help. I showed her the size box needed to send my niece her Little Mermaid Doll. The associate said she would prepare the package, as I provided the details. The red- carpet experience took less than 10 minutes. I want to express commendation for hiring this associate. She was dedicated, efficient and as a front-line worker she understood my needs. I’m so pleased that my niece received her gift on Friday and wrapped with care! It’s wonderful to know that during the pandemic, UPS remains committed to customer service! OUTSTANDING! Receipt ID: 83769389008721888994 CSH: Mimi Tran: 0526 Reg: 001

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606. My package was left in the street 1/2 mile from my house and lady in neighborhood brought package. This is disgusting service. Tracking number 1Z2EE9401273493989. This person delivering packages is not being responsible. $499.99 item left on the street. Claim site is not user friendly. I need human contact to discuss this issue.

     Reply

607. I live in an HOA with private streets that are quite narrow.
     and have many areas with limited site distances. There is a lot of walking traffic as well as golf cart traffic. The speed limit distances. 25 MPH. Your driver screams in here like a bat out of he’ll. About noon he came through the intrance very fast. When I motioned him to slow down he smiled and waved. Please get these drivers to be respectful!!!! Someone is going to get hit.

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608. On Tuesday Dec 8 my grandfather passed a way in i told josh the supervisor i my grandfather passed in i would not be able to come back to work to Thursday which was Dec 10. in they still called me to come to work Wednesday with i feel very disrespect. when i been honest with them about everything. I also want to the building thrusday to show him prove and i also have a few witness. they was right there when i give him the prove. In he told me out his mouth and this other person that was next to me which her name is lisa. That we would be back on the clock and they only put her back on and the other few… which at right is it cause im black no disrespect. now i also speak with a manager called Luke that supposed to be the main manager for the UPS on smock route 51 Uniontown PA 15401. He told me he could not do anything. my whole thing is how are u a manager for this building and telling me u cant do anything which i dont understand cause i was a manager for T.G.l friday and Mc Donald… No reason to lie about anything to yall do to all responsibility to our hard working people that doing there job when a supervisor at are his boss that is the main manager for the department.. That is said management skills. when u have a hard working that would do anything for ups that is need done anywhere are position i will be able to do and hold down to the fullest I Stan. as a manager or a supervisor u have special duty right. I have a family in bills to pay and i at do anything wrong… i had my prove for my days. which i should be working right now… i also have kids little ones… im not trying to make it hard on no ones. Everybody should be treated the same equally it should not be lied to able to communicate with one another trust one another solve problem between one another. I would like to hear back from UPS Headquarters do to all respect of Dayshwn Freeman having to go through this when his grandfather passed away and having prove in his phone records an also the paper.

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609. I’ve been in contact with corporate office about a problem I’m having with store #5606 in Sinking Spring PA. The person I have talked to 3 times now at corporate keeps telling me that she will get back to me and never does. I was severely misled while shipping a package at the UPS Store in Sinking Spring PA and was charged $82.13. I strongly feel that I am due a refund of $56.00. This happened on Nov. 23 and I was told it would arrive 2 days later. The package has not arrived to its destination yet. I was not aware or told that they were sending this through usps.,had I known that, I would have took the package there myself and only been charged $32.14. I know that because I spoke with the post office and they told me I was over charged. I was very misled and not told how this was being shipped. (I was never aware that ups ships usps) and I was severely misled about the time it would arrive. The whole transaction was misleading. They stood behind the counter speaking to each other and not informing me of any of it. Then tell me I owed $82.13. I would like to talk to someone who will get this resolved for me.

     Reply

610. COMPLAINT IS TO SERIIOUS TO PUT ON LINE

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611. 911 call to the Very Good CEO

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612. Your system is exhausting, incompetent and completely non responsive.

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613. I’m at hub 104 in arizona and I would like to express the lack of sterilization and no enforcement of wearing masks. People continue to get sick and come in sick with no temp checks or any regards to the safety and health to its employees

     Reply

614. Subject / Betreff / Asunto: [EXTERNAL] Skyline towers incident
     Description / Beschreibung / Descripción:

     Hello .this is the first time I complain about a hard working person.your
     driver did a really a bad action today while I was driving my new born to
     the hospital for an emergency. I was trying to leave the building .but when
     I stopped in the stop sign and waited for him to clear the way he blocked
     me and assaulted me verbally.and declined to move forward until an amazon
     drive intervient .i didn’t want to Escalade the situation and asked him to
     free the way.but kept humiliating me and my family

     Descriptions .driver African American.with grey hair and gray mustache.

     Location 5599 seminary Rd .falls church.va 22041 at 2 07 pm

     My self .elomari abdelbasset. xxxx seminary Rd, Bailey’s Crossroads, VA
     22041. Apt 615 south. # 571 338 xxxx

     And I also have pictures and short video best regards

     Reply

615. I mailed a package to Oregon via ups. They sent it to the wrong apartment number yet stated it was not insured so I had no recourse. I feel it wasn’t properly handled.

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616. Your tracking system has been the same since the early 2000’s when I first remembered it. Whoever designed or maintains this mainframe for you should be replaced or forced to move to a newer software aka what FedEx is using. Their system is far and beyond better than UPS’s. FedEx has more updates, provides more details, and by far just looks better. I’m not sure why my company still using UPS, but I will definitely be pushing them to start using FedEx primarily moving forward. Who ever you COO, CIO, CFO, or CEO is, please show them my email so they know a very big reason to keep up w the competition.

     Reply

617. This email is being sent to file a personal property claim. I have
     attempted on numerous occasions to contact UPS via capitalus @ups.com but I
     have not received a response.

     On 11/13/2020 at approximately 10:35am a UPS truck was delivering a package
     at my residence, 2020 Three Mile Run Road Perkasie, PA 18944. Upon backing
     into my driveway, the truck made a sharp turn causing severe damage to my
     18 year old specimen (weeping cherry) tree. I have attached photos of the
     damage.
     I request a representative contact me asap in order to file a claim for the
     repair or replacement of the tree.

     Thank You,
     Glenn Geib
     267.446.xxxx

     Reply

618. COMPLAINT!!
     1ZE13F84P246209047
     I was expecting a package today. Early this morning it said it was on the vehicle out for delivery. The office opens up at 8:30 in the morning. The drivers note stated they were here at 10 AM and the office was locked. This is an untruth! I think you have somebody working for you that hates their job. The office doors were open and not locked. My office is next door to the front entrance. No your UPS person entered the building or attempted to do so. If this person worked for me he would no longer have a job. I tried calling to see what the problem was the person that took the information said it would be reserved and somebody would call me back within an hour. It has now been greater than three hours and have not heard back at this point.
     Please check into this problem. I would appreciate a response from you. Either by email or phone number
     1916395xxxx

     Reply

619. Your dispatchers in the Ontario California location spend their entire day on tiktok and on the phone with the drivers when they should be working.

     Reply

620. I ship with UPS all the time, sent package out on Oct 13, by Express 1 day shipping. The package arrived On Oct 15/2020 wet, damaged and product was not in the Original Bags I packed them in. I have a Catering Business, Sista with Spice Catering & Takeout. We make 52 Different flavors of Egg Rolls. In the Package was 20 Dozen Eggs Rolls with 8 Ice Packed Pouches. All was frozen. I am out $500.00 and my Customer is Out Product & Money. Please, Respond back to me, because if I’m I will Sue UPS. I received a letter saying that UPS can’t help me. My name is Michele States # 647 292-7260 living in Halifax, NS. I was sending to my Customer in Mississauga, Ontario. My Tacking # E854 810 082 3.

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621. UPS Coeur dalene w900 Goverment.Way does.not practuce social distancing and no.emplyees wear madatory masks. plrase pick.a different location for all Amazon.teturns so we are not afraid to do business with.your.company

     Reply

622. Need to get a hold of global and regional marketing including commercial advertising, advertising, media, marketing, cinema photograpy, cinema photography arts, do ancial, investing, commercial marketing, distribution, and portfolio managers regarding their interest not just the boards interest the people that make an individual and the individual that help make and sustain people,

     I have a distribution marketing in advertising for not just this company and its workers includes no exclusion of customers globally and would need George Lucas’s approval including Super Bowl, holidays including to see if anyone pays attention to other holidays of another’s region all year long and maybe do a contest/sweepstakes should someone be able to answer every question right globally and identifying reminders of the costumer care and care of the company for another not ones self

     Including journalism
     Fashion reminders
     Innovation
     Structure, old skool
     Etc
     Press conference

     Interacting with other government that support without encroaching means doing something normally abnormally that would introduce one to understand

     Customs that are most important and humbling humilifying because of support that most children receive when before 18, care before personal charge of one’s own care

     Sincerely
     Valerie L. Brandon plot/plot Lonewolf
     Aka
     Morticia

     Enslavementmortxxxx @gmail.com
     Christcombimortxxxx @yahoo.com

     Phone number of contact:
     Brian Jones :
     801-696-xxxx
     One may ask for Brian or valarie/morticia
     (serious note than personal relationship of (myself) Valarie/morticia and business companion for not just protection without self interest, self interest in his behalf will not be questioned not debatable }thank you{

     valarie/morticia:
     801-878-xxxx

     Reply

623. UPS store located at 6720 N Hualapai Way LV NV 89149

     My husband and I went to this location to ship out a Dyson Purifier to the Manufacturer for a replacement. Dyson informed me that all I needed to bring was the reference number they sent me by text message. I informed Dyson that i no longer have the original box, and was told UPS can package it up for me. Which I know to be true, as other UPS stores have packaged items for me in the past. As a matter of fact, other staff from this particular location had customized packaging for me in the past.

     Anyway, we walked in, my husband, carrying this Dyson Air Purifier, mind you we are in our 60’s, we are not young that we can haul this equipment all over town. We waited for a bit as there was a customer being helped by the male employee, and the female employee, who finally approached us was on the phone. Anyway, when she was done, her first question was if we have the original box, which to me the answer was pretty obvious, that we do not have or it would have already been boxed up. That already gave me the impression we will not be getting the proper help.

     I explained what Dyson had instructed me to tell them, that I have a reference number that she can look up and that UPS can package it up for me. She didn’t even try to look up the reference number, her reply was “Dyson did not call them”. I replied that it will be on their computer as the request from Dyson was sent to UPS, by email, so we can go to any UPS store. Then she said, they do not have a box for it. I replied, “surely as a shipping/packaging place they can make a box of it”. Which she ignored and just repeated that she does not have a box for it. Listed below are 2 excerpts from their website, which I copied and pasted in this email:

     “Need a different size than what’s standard? We can easily create a custom box for you to meet the needs of any shipment.

     Yes. The UPS Store® location at 6720 N Hualapai Way Ste 145 in Las Vegas is staffed with certified packing experts who take great care in properly packing your item(s) for shipment.”

     She started directing us to 2 other UPS stores in the area, mind you this was after 5 PM already, stating they may have a box for us. She wasn’t offering to do anything else to help us, so my husband asked if she can call these places and check. They’re not busy, no other customer but one, and the male employee worked with him. From her reaction to this request, she wasn’t too happy about it. She made one phone call and stated they do not have a box either, based on measurements she gave them, 37X10 round. Then she proceeded to tell us to go to the “hub”, they will give us a box, she said they have all sorts of boxes there. My husband asked for the address of that hub, which she wrote down and was ready to dismiss us again.

     My husband asked her to call the 2nd store, which she mentioned earlier (not the hub) to check so we won’t be driving all over the place. She sighed, picked up the phone and called. That other store was willing to work with us (located on Farm & El Capitan, LV, NV, the kid working there was most helpful) Through all this the male employee, not bothered to intervene or help, we know he was listening, he kept looking our way and just continued to tidy up the place, not other customers by this time. I cannot give you names as neither one’s wearing a name tag. We don’t know who manages this place, but judging from our encounter with these two staff members, not a very good manager, did not train employees well in proper customer service.

     My husband, despite all this, thanked her. As we were walking away from the counter, I told my husband, my impression that she just not willing to do the work, that again being a shipping/packaging company, they can customize a box for it as they have the supplies to do it. I was irritated talking to my husband about it, not addressed to her, then hollered behind my back “How Rude and you have a nice day” in a very sarcastic way. I replied on my way out, that this is most unhelpful UPS store and we will not be using them ever again”

     I know this is pretty lengthy, but this is no way to treat customers, worst place to go to.

     The commitment on their website was not honored at all. I hate to believe that this type of “Customer Service (or NOT)” represents UPS at all.

     Thank you for your time.

     Reply

624. Artwork packed by UPS to my sister in Austin. Art packed in a huge box but never got there. I was never offered additional insurance and I didn’t ask because I TRUSTED you guys to deliver my package. Very upsetting as it was worth $750 and of course only insured for $100. I probably will never do business with you again.

     Reply

625. hello, my name is Idowu. i have a complaint about my package that was meant to be delivered by UPS on October 12th was damaged and discarded without notifying the sender or the receiver(me). After calling several times for about 2weeks, i was told to file a claim which can only be done by the sender. The sender is a logistic company in Houston named Adelove Shipping.
     This has been going on for several weeks and no result, the manager from the logistic company said she already sent in the list of items in the package and the total cost and still no response from UPS.
     this is so disheartening ,how can my package of 20lbs be destroyed and discarded and still be treated this way. i have alots of things that are so important to me as regards to my health in that package that was discarded. my tracking number is 1Z57R118032520xxxx. thanks and hoping to hear a feedback

     Reply

626. I am asking Amazon to not deliver my packages by UPS because packages are placed on my uncovered driveway. I contacted your customer service and also spoke to the driver who said he was following the instructions he received in training. I have a covered porch but it about 20 steps from the driveway. Your customer service was no help. Amazon said I was to request with each order to not use UPS. My concern is I just had an order shipped from Sutterfly and saw it was to be delivered by UPS. It is an item that will not stand up to weather. I posted a question on my Nextdoor neighbor app and was told packages should be placed on a covered porch if available. What is your policy because your company seems to have different answers . Driver first said he put it in my open garage (it was in the driveway) then he said he could not go in the garage because that is trespassing. I know you will probably not respond to this but I think your company should know.

     Reply

627. Tracking number T5H46N9NT83 posted express from the UK and arrived 21/11/2020 in SA. All import and tax duties have been paid. I have being dealing with a Clinton Neilson and he is just not resolving the problem at UPS SA. It is frustrating that an express UPS parcel has still not being delivered 12 days later !!!!

     Reply

628. Almost runover by UPS driver. your driver emerged from one of the nearby offices. I asked him where he had been and he said “working.” I told him he had blocked me in for over 30 minutes. He apologized. I asked for his name and UPS employee number. At that point he quit talking to me and got into his truck. I stood in front of the truck asking his name and number. Silence. He put his truck in reverse and I stayed in front of the truck. He backed up to an open spot in the parking lot, put it in drive and sped forward right into me. Luckily, I am quick and jumped out of the way. Had I not, I would have been under the truck.

     I called the police and filled a complaint.

     All I asked was for his name and employee number. He refused. Today, I’m asking for disciplinary action on your part. I don’t think this driver embodies the virtues or values of UPS.

     While I don’t have his name or number, I have a photo of the truck. You can see the license plate number, the truck number, and my blue car off to the side where it is blocked in. He was making a delivery at 7100 Broadway, Denver Colorado at around 3:45 to 4:15 pm.

     Thank you for your time.

     Reply

629. I have an issue with your UPS office in Dubai, UAE. We are trying to contact your senior management but from your local customer service are not agree to reach us management. Even we logged twice complain # 3516768 & 3516911 for AWB 1Z8A66A3E507365388 but no one come back to us. Could you please check this issue and come back to us as soon as possible.

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630. My name is Jeanetta Luther Knopp and I live in Washington State. In the last two weeks, I have asked our delivery person, Brandon, to wear a mask and he refuses. I have offered him masks and he has refused. I even cried one day when I begged him to wear a mask. One day he was walking up to our porch (we had masks on) and we asked him to stop and put a mask on and he proceeded and came within a foot of my daughter. We have pictures if you want them. So I posted on your Facebook and finally had to remove my post because people were so rude to me. Nothing has been done. We follow the rules of social distancing, masks, and sanitizing and we even have signs up asking people to wear masks. I am wondering if I should contact all the companies we buy items from and asked them to please use another carrier. Please help me.

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631. HI my name is Donate Nix. I just now was not shown any type of respect when he came to my house. It’s OK to knock but beat my door like you are the police. One of your delivery drivers I wish I knew his name was violently beating on my door. I have video as well.

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632. Your customer service leaves much to be desired. Earlier today I received notification a UPS package was delivered to my house. It wasn’t there. I was returning home right around the time of the alleged delivery, saw a UPS truck in front of my house and saw the driver go into an apartment building a few buildings away from my house. I didn’t think anything of it because at that point I didn’t realize UPS was handling my package.
     I called the 800 number and explained the situation. The agent said she would contact the deliver center and have someone contact me; I did mention to her I saw the UPS truck and driver.
     About an hour and a half later I received a voice mail from Janice or Janet who was very short and abrupt, and stated the driver said he left the package at my front door and I should check with my neighbors, have a nice day. She didn’t leave her number or invite me to call her back if the problem still existed. I could have called since her number appeared on my cell but the tone of her voice mail indicated she wasn’t very interested in or enthusiastic about trying to fix this problem.
     Back to the 800 number, and explained the situation again. The agent said she would have someone from the delivery center call me back. I said, please, we’ve already done that and it doesn’t work. She said that’s all she can do.
     Can you see my frustration in getting handed off like this? I would have hoped for something more definitive and helpful.
     I’m hoping you’ll be at least a bit more responsive and helpful.
     Thank You
     Tracking #1Z84387W135573xxxx

     Reply

633. Problem with a claim I need corporate e mail or fax number of an actual person with some authority

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634. I have been trying to get a claim settled since May 2020, to no avail. I was told that a check was sent to the store where I shipped the package from. They claim they haven’t gotten any checks. Even after a being given the check number they said the check was made out to the previous owner but never said what happen to the check. I talked to someone named Leah at customer solutions she said she look into it and get back to me, that’s been since September. Now when I call that number it’s no longer the same recording and sends me back to filing a claim. I would appreciate it if someone would talk to me and tell the truth. Your customer service is not very good. I should not have to wait almost 7 months for a $61 dollar check.

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635. I got a pending delivery which I was supposed to be called for today

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636. I got a pending delivery which I was supposed to be called for today

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637. I send things ups to Jerry Barnett 1306 Courtney Lane..Belton Texas 76513. Your driver has delivered one to the wrong address.
     Said several were left on porch when they were in mud/ weeds/dirt at the end of a 200 ft long drive.
     Left on top on top a vehicle.
     And this time I paid extra for a signature and instead of delivering it timely it has not been delivered as promised by 9 pm today.
     I am sending you this complaint after several years of mess ups from the Belton Texas delivery driver/drivers.
     Please give this your attention ASAP.

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638. My local UPS store in Chesterton, In. won’t give me 2 mailing envelopes for free. Is this your new policy now?

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639. Waiting for package for two days, both days driver put note on door & never bothered to ring the bell. This is not the first time this has happened, how are people supposed to know if they are here when they don’t bother to ring the bell ???? I order on line being disabled and don’t want to have to go pick up order at an Access point !!!! This is poor service and I have requested Amazon and all other companies NOT to us ups ever !!!!

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640. Paychecks lost and they won’t pay my son.

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641. Hi my name is jason and i have previously applied for employment at the mccook nebraska location and had an interview but when i check in on status of all i get nothing from the H R i called left voice messages text and get nothing in return but now they have all of my info and nothing for me as a career! Im calling my lawyer in the morning thank you for all that you lie and can not do. This will go viral! 👾

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642. Has any of the UPS CEO’S ever used their own customer service because of a lost package? What a joke. Not customer friendly at all. I’ve now had 2 packages lost from the distribution hub thats 25 miles from my home. I’ve come to learn that UPS in San Bernardino, California, has hired drivers who use their personal cars to help make deliveries. I believe that it’s one of these personal delivery drivers who has either delivered my packages to the wrong address or is flat out stealing. But I can’t get any help from UPS with this situation. I’ve called 4 times now, and get a different story each time.

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643. How do I report a driver who was driving very reckless? I have been search for a phone number for over an hour and cannot talk to anyone. This person may end up killing someone.

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644. Hello, My name is Ricky Pickett. I’ve recently applied for a job at UPS and was rejected for rehire. I was wondering why there is a ban on me? I was an honest and dedicated employee when I worked for UPS.

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645. Your “customer service” stinks. I will now do my best to find an alternative to using UPS. Attempts to get in contact with our representative have repeatedly failed. He or she either never gets the message or refuses to call. I’ve tried to get in contact 5 or 6 times over the last 2-1/2 weeks. Extremely frustrating. UPS is ripping my company off.

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646. UPS lost my package (Tracking Number: 1Z01YV390436448217) on 9/30/2020. On 10/1, I filed a lost package at UPS.com with supporting documents, including a picture of my front door. I suspect the driver left my package at the wrong address and no one at UPS dared to come forward and admit the mistake. After the filing, I called UPS customer support three times, and every time I was told that someone will call me. No one at UPS contacted me and on10/30 I found my case was closed without my acknowledgment, indicating the package was ‘found and delivered’. This is a flat lie. On 10/30, I’ve requested American Express to contact UPS to find out my lost package. I demand UPS come up with evidence that the package was delivered. Otherwise, UPS should be held responsible for the lost package.

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647. SIRS:
     WHY IS UPS NOT MANDATING DELIVERY EMPLOYEES TO WEAR MASKS?? DOES NOT PROTECTING THE CUSTOMER, CONSUMER. FELLOW CITIZEN, ALONG WITH YOUR EMPLOYEE FIT INTO UPS BUSINESS MODEL?? RESPECT FOR ONE’S FELLOW MAN?? I SERIOUSLY DOUBT ANY KIND OF RESPONSE, OTHER THAN SOME AUTOMATED THANK-YOU FOR YOUR CONCERN WILL BE SENT TO ME . ACTUAL CONCERN WOULD BE A UPS WANTING TO DUSCUSS THIS ISSUE THAT IS KILLING HUNFREDS OF THOUSANDS OF OUR FELLOW HUMANS AND CONTACTING ME FOR A DISCUSSION BUT I SERIOUSLY DOUBT THAT WILL OCCUR. IS THE PRICE OF PROVIDIONG EMPLOYEES A MASK THE ISSUE?? ( GOT TO KEEP THE OVERHEAD DOWN) I JUST GAVE THE TRUCK DRIVER A MASK.

     RESPECTFULLY,

     DR. A. LAMARR WEESE, DDS
     304-823-xxxx

     Reply

     1. A the flu kills more, b masks have the potential to make you sicker, c the cdc has admitted masks dont block the virus….education is important

        Reply

        1. Scott is clearly not an epidemiologist. NO, Scott, masks will nt make you sick. They prevent both the wearer and others from contracting an airborne disease which is killing millions. Get a grip on your ignorance.

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648. Lost Package

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649. Please I send some parkage from Edo state and I paid for the shipment but getting to my friend she was told that we should pay some money over there which I paid here before and I was issued a receipt for the shipment
     The tracking number. W523154xxxx

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650. I have wasted a lot of time trying to get a package pickup I already paid for and I thought scheduled. All done online. Also I paid $13.25 ( which has already hit on my VISA credit card on 10/27 for this pickup Tracking # 1ZZHT787430000xxxx. I wasted much time w/ ups customer service then billing dept they asked for pickup # to get a refund! I can no longer log into your site.
     PACKAGE HERE I WANT MY REFUND

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651. Delivery issues, need to talk to someone in authority for help.

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652. Two separate shipments at two different times to two different places and BOTH MYSTERIOUSLY were undelivered nor found!!!! Both instances I had to follow up and pursue investigations!! Thieves are being employed by this negligent shipping company!! One of which I intend to bring the Social Media and News attention to!! Hardworking individuals are losing money daily all the while the CEO and CFO are making millions of dollars and their warehouse employees are robbing these unsuspecting consumers of their goods!!

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653. To, Whom it may concern,

     My name is Serrena Ivy, and on November 11, 2017, I purchased a ” Kenmore” Refrigerator that has the French Door with double drawer bottom freezer. ( Model # 795.72495.611) (Ser. # 709TRKH29245 ). Of course its not even 3 years old. On Saturday July 25, 2020, services was required on that refrigerator. When the Sears Technician came out to my home , he stated that it need a compressor. I then agreed to purchase it on the spot .The Tech , did not have to try and find one or order one, he had it on his truck. He then installed it and, I paid for it. Total being $716.43. Finding out a few days later that the compressor was still in / under warranty. My Sears Warranty account is ( 1167636 ). I’m still without a refrigerator. Instead of refunding me, they are still scheduling techs. Next Appointment set for November 06, 2020. Please, respond.

     Thanking you in advance,

     Serrena Ivy
     Account # ( 1167636 )
     Services Date – July 25, 2020
     Services order- # – 42556421
     Services Unit – # – 0008206
     Technician ID – # – 0659334

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654. I will follow up this posting with a letter to Carol Tome and David Abney …
     I received no UPS notice of delivery so for 3 days my “AT&T stock transfer” papers lay in the grass in 13″ of rain and were RUINED. The Driver had failed to put the envelope in a UPS plastic bag. Yes, I was mad and voiced my opinion to the driver because it was his fault that my AT&T stock transfers were left unprotected on the ground, against UPS company policy, and were ruined. Now, the driver continues to refuse making deliveries to me. Do the UPS drivers really have this much control over company policy? This driver is not a good “fit” for a UPS driver and does not, professionally, represent the company. And, unfortunately, corporate customer service has not been able to take control of this ongoing situation. This UPS driver needs to “go on down the road” but NOT in a UPS truck.

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655. Notices were put on wrong apt # there was no notices on my door. Multiple units.

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656. Amptek Electric has an account with UPS, your driver has been delivery all of our deliveries to one location in Edison NJ, regardless of who it is addressed to I need to speak to someone immediately

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657. I would like to share my recent experience with UPS.
     On 6/10/20 my son dropped off a parcel in the UK to be posted to France. By 7;30 am on 8/10/20 the parcel had arrived at the nearest depot in France and on the same day tracking showed that it was out for delivery. I stayed in all day but it did not arrive. Later in the evening around 22:00 I checked tracking again and it had changed to destination scan. No further information appeared on the tracking system so after numerous call to UPS from myself and my son, I was told someone from the depot would call me. On 13/10/20 ay 8:31 am someone called from the depot and told me that the parcel would be delivered the same day and if there was a problem he would call back. The same day at 14:38, he called back to say there was a problem with the parcel and it had been lost. I asked him why the tracking showed that the parcel was at the depot in Rennes and he said it was an error and told me to contact the sender. I called UPS for advice but was told that there was a note on the system saying the parcel was out for delivery so it must be. The next update was an exception notice on16/10/20 saying the parcel had been damaged and the merchandise discarded. I was still unable to get any information from UPS.
     The same day I had an update saying as requested by the sender the parcel was being returned. Since just after midnight on Monday this week (if we are to believe the tracking system) the parcel has been sitting at the depot one hours drive away from my son in the UK. I would like to know when the parcel will be delivered to my son but it is simply not possible to get any information from the so called support numbers. The whole episode has wasted a lot of time and caused a great deal of stress and I still don’t know if the package was damaged, if so to what extent or if it was lost and never arrived in France as I was told by an employee of UPS at the depot in Rennes. I really cannot recommend anyone to use this service. I am appalled by the lack of communication within the company and with the customer.

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658. Yes i would like to know what kind of of policy is we are not giving refunds at this time. I sent an overnight envelope from al to az and paid for it to be delivered by 10am i tracked it this morning it says delayed YOU did not get it on the plane in time so i feel YOU should bear the burden of refunding me my money not once when i was being quoted overnight prices was i informed told or implied that if YOU didn’t provide the service YOU took my money for it was just oh well we suspended our refunds due to heavy volume and covid as your employee told me which in itself is utter nonsense since receipt does not state anything about no refunds if you fail to uphold YOUR end of the contract so in conclusion how do we proceed with this?

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659. A package of mine that was recorded as “delivered” by one of your drivers out of Bogart, Georgia was not delivered. I have spoken to several UPS reps about finding my package and asking the driver where it is however, no one seems to take me serious. I also have video footage of the driver NOT delivering my package, instead he delivered a much smaller package that belonged to my neighbor. No one at any of your offices can seem to grant my request looking at the video that confirms the UPS truck driver did not deliver my 33 pound package that contained my office desk. I need an email address or phone number of someone that I can send the video proof to. Thank you! Erin H.

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660. Dear Mr. David Abney and the UPS Team,

     My name is Hamed Daghi Sorkhabi. I am the Director of Engineering at Aveva Drug Delivery System which is part of Apotex Pharmaceutical Company. I am reaching out to you to ask for your support to hopefully resolve a somewhat disappointing but urgent matter. We recently shipped out a package which contained a sensitive part for one of our machines but unfortunately, the package was never delivered and cannot be located. UPS is indicating to us that it takes 1-8 business day to conduct an investigation.

     I would like to share with you that this parts is extremely critical for us to support a multi-million dollar pharmaceutical product development which was supposed to start on Monday 10/19 and now is being heavily impacted. The financial impact of losing this stage will have a tremendous financial impact which could be as high as $100Million.
     We simply do not have 8 business days to spare. I was traying to reach out higher levels for expediting this but no one was able to get me to a level higher than a supervisor. This is the reason that I decided to reach out to you and ask for your support to expedite locating this shipment and also make you aware of a gap (not having any expedition process for such urgent matters.

     I’m really hopeful that you can support us to expedite locating this part. I have included the tracking number in the subject as well as the picture of the package (attached).

     I look forward to hearing from you or the team and am confident that this will be looked into both on short and long term manner. In the meantime, please do not hesitate to call me if more information is required from my side.

     Best Regards,
     Hamed Daghi Sorkhabi
     561-466-xxxx

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661. One of your drivers HIT my driver on I-95 Ruther Glen VA 10/14/2020 11:30 am Southbound exit 104 – double trailer – left scene. i have video evidence

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662. I am an Amazon seller, every time I call your claims department they tell me I must have Amazon send them paperwork for the claim. This is the exact opposite of what Amazon tells me. Also, I can never talk to a UPS supervisor. Claim numbers, 1Z 15V 04E 03 3681 xxxx and 1Z 15V 04E 03 3062 xxxx

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663. STOLEN LICENSE PLATE: I sent a package with a license plate inside to Lambertville NJ. Apparently the package made it to Hamilton NJ, which is about 15 minutes from it’s delivery address, and then was “LOST”. The rep from the UPS store it was mailed from stated “It was probably stolen, it happens all the time.” If I had been aware of this issue, I certainly wouldn’t have chosen to mail it through UPS! I no longer have any trust in using UPS as a shipper! Also, the rep stated “we don’t put insurance on the license plate package, it’s not worth anything. REALLY:? Now, it’s “stolen!”; I have to physically go to the registration office, appointment only, to declare a “stolen” license plate, and then pay for it again. I may be able to get it for free if it’s stolen, but I can’t get any response from anyone at UPS with regards to this claim which was made over a week ago today. Tracking # 1Z747R120324022263, mailed Sept 29 2020 with a delivery date of Oct 2 in Lambertville NJ. I have an appointment at the DMV on Oct 27, and will need something from UPS with regards to this plate being “lost/stolen” so I don’t have to pay another registration fee of $50. I am not happy with UPS!!! FedEx will be my shipper of choice at this point. I have called the local UPS store where this was shipped from, and the only thing I get is “my manager is waiting to hear from corporate”. I would really like to have someone take care of this issue asap, please.

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664. I sent a package from NC to FL the package was crushed an broke several picture frames inside. The manager at the UPS store gave me an attitude that he been shipping items for 24 years, which has no bearing on the package being crushed. I have been trying to find out if the reimbursement check has been sent but I never get any information except still waiting? 1Z6983XX031757xxxx

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665. Dear Sir or Madam. I wish to make a formal complaint about a package collected from my home on 10 August 2020. As this parcel still has not been delivered I had to refund the buyer. The latest update is UPS have decided on 7 October 2020 to ship the goods to the buyer whom I have refunded. Please can you deal with this complaint which has caused me undue stress and financial loss. I live in the UK and been battling with UPS customer service for 2 months now

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666. Good morning I’m sending this message in regards to your recently established location at 721 Hamburg rd. Bear De. 19733, I order frequently from Amazon and I’ve asked them on numerous occasions not to use your service as your people either cannot read a map or are just ignorant. I live in Saint Georges De 19733 no need to put in the full address you wouldn’t know where it is. However I assure you it does. I live across the street from the post office in Saint Georges and your facility on Hamburg road is less than 5 miles from my house. FedEx has no problem finding it and they have the same address you have. Can someone explain in English please why they cannot find North Broad st?

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667. To Whom It May Concern:
     My name is Charlie Harris Jr.
     I recently applied for employment at one of the UPS hubs in Atlanta, GA.
     I was told that I would have been hired on the spot, but because I had a “negative quit” on my record from when I worked for UPS many years ago, I could not be re-hired.
     I think that your policy regarding re-hiring people should be updated and/or changed because people grow and change over time.
     I do not recall the exact time I worked for UPS, nor do I recall the reason for the “negative quit”.
     All I do remember from that time is that the supervisor kept changing my work hours.
     I pride myself on being a hard, and dedicated worker, and I should not be punished for something that I allegedly did so long ago that I do not remember it.
     I understand that rules are rules, and that this is an opportunity lost for me, but please, change your rules. Give people a chance to prove to you that they have changed for the better.
     Establish a statute of limitations, or a two strikes rule to give people who leave under unusual circumstances to grow and change and come back.
     The very ones that you reject because of something they did, or did not do so many years ago may be the very ones who could be your very best employees of the present time.

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668. Mr. Abney:

     I would like to call your attention to some serious problems in your San Diego distribution center. I moved into a condo in the Mission Hills neighborhood of San Diego (zip 92103) in early 2009. I immediately noticed that all deliveries were left in the building lobby, rather than brought to residents’ doors. I called and requested that my deliveries be brought to my door.

     The situation would get better for a while, and then regress, so I would call again.

     Ultimately, a little less than two years ago, around the holiday season, the driver on my route started simply withholding my packages. I would have to call several times and finally receive my delivery 2 days late. Eventually, she did this with a package that was sent 2 day shipping. After withholding this package for 2 more days, she finally delivered it, but threw it down in front of my door with such force that I could hear the box with a backpack in it hit the floor through the metal door and across my apartment.

     After this, she started bringing packages JUST to the top of the stairs. As long as they were out of the way, I did not complain. However, sometimes she would leave things in the middle of the hallway for my elderly neighbors to trip over. I tried to complain about this, but nothing was ever done. It became clear to me that UPS is not concerned with safety, or even liability.

     Things came to a head a few months ago, when I received an email saying a package had been delivered. I looked all over for it and it was nowhere to be found. Twenty minutes later, I looked outside my door and it was sitting in the middle of the hallway.

     During all of this time, when I called your customer service number, I would receive a promise that the local station would call me back. They rarely did. When they did, or when I called them, they would tell me that they would not do anything about this behavior, call me a liar, and yell at me.

     After the incident mentioned above, I spoke with HR and they promised to take action. Someone must have actually said something to the driver, because she came back to my apartment and started pounding on the door and screaming at me through the door. She also covered the peephole with one of your yellow stickies.

     Since this time, I have repeatedly requested that this driver no longer deliver to me, but this is clearly not happening. Additionally, she has been withholding packages and leaving them in the lobby again.

     Package 1Z7A8Y800344250109 was supposed to be delivered Thursday 1 October and it was not. It was then supposed to be delivered Friday 2 October, along with package 1Z4X554V0337154852. Neither package was delivered.

     I have considered contacting the police to get a restraining order after the driver’s threatening behavior, but I am hesitant to put someone who is clearly mentally ill in such danger.

     However, she has put me and my neighbors in danger with her behavior. Neither HR, nor the local station has provided any assistance in resolving this problem.

     Apparently, to UPS, it’s unacceptable to request that the drivers do their one job – delivering packages.

     I really am astounded that you tolerate this behavior. While I’m not the customer, the shipper is, I certainly never will be your customer, unless you can get this situation resolved.

     Thank You,
     Meredith Schneider
     meredithschnexxxx @msn.com

     Reply

669. On Tuesday, Sept. 29th, my package arrived here in Waco and was sent out for delivery by 9:00 pm. It got here at 10:10 pm after I had gone to bed. A second attempt was made the next day so I stayed home all day and night, neglecting the other errands I had to do. At 9:50 pm, I got a message that said “exemption”. That was all. I informed them that I would not be at home on Thursday so they made no attempt to which I thought it would be more convenient to pick it up if Fri. This was a very important document which they treated extremely casually. As a result, I will never use UPS nor any company that ship UPS in the future. I realize that you will probably shrug this complaint off but I wanted to vent my displeasure in your crappy company.

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670. This is a transcript you need to read of a recent experience my husband had on a chat session 10-02-2020 at 4:20 pm. You guys have fallen a long way from being great at what you do to now horrible. For years my husband spoke highly of your services and even wanted to buy stock in the company because he believed that UPS was one of the last standing great service oriented companies left. That has changed. Apparently partnering with the USPS has caused your service to suffer and they (USPS government run post office) is pulling you down. Amazon is now becoming my only choice and I hate that because UPS was always solid until now.

     UPS Live ChatClose ChatMinimize Chat
     Patrick E: Hi, My name is Patrick.I am reviewing your information and I will be with you in a moment.Patrick E: Hi Melanie , may I have your tracking number?Me: Spoke with Vista Print said you guys gave package to USPS why? Now know one knows what happen. Where’s my package? tracking Number: Tracking Number1Z3948A0YN72949488 and why did you guys give it to UPS SurePost tracking number Postal Service Tracking ID92748909812702581185571799Me: No one can explain what happened? Not good customer service.Me: Been waiting since 9-20. Its now Oct 1stPatrick E: Thank you for your patience. As I have checked it shows here that the tracking number provided does not belong to UPS. It appears to belong to the United States Postal Service (USPS). You may contact them at 1-800-275-8777 or check on their website using this link: http://www.usps.com/ for additional assistance about your delivery.Me: Not true the 1Z tracking number belongs to you guys.Me: Read the text.Me: Both say UPS its starts with 1ZMe: The second tracking number belongs to UPS SurePost which I have learned is some kind of partnership you guys have with the Post Office (who is unrelaible as always)Patrick E: Sorry, I missed look on itPatrick E: Let me check on that againMe: Thank YouPatrick E: Are you the shipper of this package?Me: No I am the person trying to recieve the packagePatrick E: Upon checking it here, you shipper did not ye dropping the package in upsPatrick E: We don’t have yet the possession on it. At this point, you may contact the shipper to see what options may be available to you.Me: No are you not reading your own system correctlyMe: This is incredible….. If I was the shipper why would I be asking you where’s the package that I am expecting? It makes no sensePatrick E: The shipper is the one who chooses the service level of the packagePatrick E: Which it is the surepostMe: No No No ……. Incredible …… I have no idea who surepost is thats on you’re systemPatrick E: Sorry, I know it is difficult for you. But we cannot yet track your package in here because there is no movement yet. The shipper should drop the package in ups firstMe: Can you please get someone who would understand what I am askingPatrick E: A surepost package was shipped via combination service of UPS and USPS called Surepost. UPS carried this upon transit and then forwarded to USPS. And they will be the will make the final delivery.Me: Okay do basically its lost and you guys have know idea when or if I will ever get it. Even though I got an email from you guys stating that I should have received it yesterday by 8pm.Me: Absolutely Insane Patrick E: Yes I do understand, but looking it here again, there is no still scan on it.Me: It absolutely makes no sense whatsoever. I give up don’t even worry about it. From now on I will just try to use Amazon for all my shipping needs. Between you guys and the Post office the quality of service is really horrible. I expect it from the Post office but not UPSPatrick E: Sorry to hear about this experience. This definitely does not sound like the kind of experience I would want to have.Me: Either way I’m left with nothing. No Package, No explanation, and a waste of time and money.Me: Take Care

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671. I am have consistent problems getting the UPS driver to deliver my packages. All my complaints and concerns go unanswered. The local Hilo Hawaii station will not work with me to get reliable service. I have registered complaints multiple times. I need Corporate intervention PLEASE to help me get reliable UPS service and solve this problem. Email or please call at 808-640-4703

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672. I am a small business using UPS since 1975 with auto pay. We were billed in overcharge of over $2200. Called billing and they found error and said they would not charge our account. They next day they did. Called again and spoke to billing supervisor Mario C. who refused to reverse charge and said they only do that weekly updates and the the following week it would show on a credit an that “eventually” (exact word) we would get our money back and that is the way UPS works. No help or trying to fix the problem that we needed this money for payroll. THIS WAS UPS ERROR NOT OURS. The supervisor said that he was the decision maker and that there was no one he could consult and that he did not have a supervisor or anyone to account to. He had zero empathy for a small business that needed that money. He said we could speak to a customer service rep to “make us feel better” but he would have to make an appointment and they would have to get back to us (no time frame). I have removed our ACH account I have no more trust in UPS service billing. This is not acceptable. I expect a response to this complaint

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673. package 1ZW68T4M6720028811
     scheduled for delivery 9/21/20

     Over an hour trying to locate CSR,

     Call recipient 312-316-xxxc

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674. You have coruption in your tampa district

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675. This is the most aggravating company I have ever dealt with. I have been promised for the last 10 days that someone would pick up a package to be sent back to Ashley Furniture and no one has come. Every day I am told it will be the next day. What the hell is wrong with you people??? I would contact the store directly, but it is located on Martin L King in Las Vegas and there is no phone number and no one at UPS has it either. I want someone to come and pick up this damn package!!

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676. UPS has refused to address my damage complaint for a month and do nothing but lie and jerk me around. My box was destroyed. My driver turned in a claim. He screwed up the claim and has now refused to fix it. If I dont grt an immediate response I will file a complaint with the attorney general.

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677. Mr. Dabney,
     I don’t normally write emails to CEOs but this needs your attention.
     I ordered a package with a delivery date of last Tuesday. It has now been over a week and every day I get an email saying my package has been delayed with a new delivery date of the next business day. This is remarkably stupid and I think I know why. We had a hurricane a week ago which damaged the bridge your trucks normally cross. Thankfully there are other (now toll free) routes the trucks could take but apparently your computer routing program and/or AI is simply incapable of moving a route. I have tried to call customer service FOUR TIMES , and in one of the calls your CSR actually tried to give me HIS OWN NUMBER to get more information. Both he and whoever signed off on his training needs to be retrained or fired. Whoever does your routing software needs to be fired as well. I am now waiting on a phone call from your Pensacola FL distribution center to find out when I can get my package. I was promised this call within an hour, but I am fairly confident he lied… time will tell. I have never seen this incredible lack of service from your company and am very disappointed to see it now. Please fix it!
     Sincerely,
     Brian E. McDaris (SFC, U.S. Army, Retired) 

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678. Hi my name is Jennet. I am an employee at Philadelphia international Airport for16 years now. And I am having some difficulty reaching someone about my problem. I have a full-time supervisor that has an issue with me. He has been picking on me ever since I returned from another section in the building. I don’t know if he is mad at me or if he just has another problem. It’s been that way for about a month and a half now. It has even gone as far as him discharging me for his mistakes. Now I fair that my job is now on the line. Please help.

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     1. Did you ever get any help

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679. I called and texted my Area Manager Justin Kenan and explained that I was in the hospital. I also explained to Area Manager Justin Kenan that I was being taken to A REHABILITATION Facility and please put my Packages on Hold. Area Manager Justin Kenan informed me that he would do this for me. On Yesterday Thursday September 10, around 3:00-3:30pm I saw a UPS Truck back up to my Garage Doors in my Driveway and start unloading my Shipment Deliveries. I even sent Area Manager Justin Kenan all my shipments Tracking Numbers making him well aware of everything I was expecting to arrive at my home.

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680. Tracking # 1Z63X7081308377319 My replacement phone was delivered to an address where I am not. I was told by a gentleman from UPS corporate this morning to have the person who is there tell the UPS man to send it back so that the sender, Assurion, could send one immediately to the correct address. The UPS man left it on the step so no one could tell him. I am recently widowed and traveling and the phone is a vital source of communication. You can reach me at 858 756-xxxx. The address it should go to is my sister’s, Nancy Coffey c/o Strong, 5xxx La Cazadora, Rancho Santa Fe CA 92067. Thank you very much Nancy Coffey

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681. Ups is tampering with United States mail. You have in the past held my mail for months without putting it into the usps system. You are now currently holding 2 packages and YOU REFUSE TO PUT THEM INTO THE USPS SYSTEM. I AM PLACING A COMPLAINT WITH FEDERAL TRADE COMMISSION. AND SEEKING ADVICE OF AN ATTORNEY. SEND MY PACKAGES TODAY OR I SUE YOU!!!! I AM ALSO FILLING A CRIMINAL COMPLAINT with justice dept in your honor. Ups has become a bain on pur way of life and even has little regard for it customers this is proven by your computer system that will not let your customers talk to a HUMAN REPRESENTATIVE.

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682. I have mailed a package to Oviedo, FL 32765 from Johnstown, PA 15904 that was to be delivered today, 7/24/20. It has become a norm to be late with UPS to use excuses such as we had mechanical breakdown ,(you u are a corporate international company, get another vehicle, plane, etc.), The weather, (national weather service never issued any problems), whatever the excuses that your task oriented employees are told to say, you at the executive level are failures for not getting the customer the satisfaction of what was paid for. I don’t work for ,UPS and have no intentions of working there. I paid a hefty amount to have my package delivered and will not accept your lame excuses for delaying my package until Tuesday. This has happened many times in the past when your shoddy service was used. The tracking number to the package is: 1Z183X840394534266.

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     1. I agree. Beyond guaranteed delivery not delivered on time, UPS holds it in limbo. Not acceptable for an overnight legal document that we paid $41.00 to arrive on time as the receipt states. When we wanted to file for a refund for not receiving the service we paid for, we got a few different lame excuses that were completely bogus. Outrageous Incompetence. Should be investigated by FTC maybe?

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683. My package is missing even though it shows it was delivered on 06/25 but I never received it. Tried to file a claim, it will not let me and I can’t speak to a live person to find out where it was delivered to if it was…..tracking # 1Z89R549YW6208xxxx.

     Thank you for your help!

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684. O have a package at the Maumee Ohio center that has been on delivery delayed by 1 day for 8 days now supposedly due to weight of it. The vendor had paid a $99.0 freight charge do to the additional weight. I have called twice on it 6-17 around 4:00 and was told I would be contacted this morning. Today 11:00 I called back and got the same.
     Im getting a line that larger packages are being held as theres not room for them, Yet a premium was paid for timely delivery due to size weight. I could see a one maybe 2 day wait but 8 days is kind of unacceptable in my mind. This package is just going to sit there until its “comfortable to ship at your convenience” ?

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685. Driver came to my residence for a pickup that had my printout of my name , address and tracking # on it. He went to the truck, crumbled up the printout with my personal info on it and threw it in the street. The wind blew the paper back into my yard. I tried to reach UPS supervisor twice and waited on hold twice for a total of over 1 hour to no avail.

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     1. Try the reaching out to the Corporate office in Atlanta, Ga. 404-828-6000 Don’t let them push you around, demand to speak to a person!!! Good luck!

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686. I want to discuss difficulties I recently experienced with regard to a recent delivery. Several problems presented as I discussed the issues with my delivery driver, the Longwood, FL distribution center and the UPS customer service center. I would like to discuss these with the appropriate person at UPS Corporate.

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687. who do i contact if i am employee with a complaint

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     1. Ups has a “Hotline” # for Employees who want to report an issue with Managers, Supervisors, Harrassment, etc. I ve used this twice in the 30 years I ve been with Ups, it’s not the same Company as I hear this quite often now! That # 800-220-4126. You can remain anonymous or give your info. Up to you, I gave my info, the very next day, I was approached by one of the HR Managers I ve known since 1992 when I started, he was the last of the good ole Managers to retire in 2019. So many of the Managers I worked with have retired, guess they just couldn’t bring themselves to be a back stabber & throw Employees under bus so to speak or just treat Employees plain out nasty! Don’t blame them, I ve been trying to retire since January 20th, emailed my paper, still getting the run a around, it’s time for legal action! Oh, one tip, your Hot line conversation, ask the person you speak to email you a copy of the printed out Conversation. Take it, get it printed from your email, you always want to keep a paper trail! Ok. Good luck!! C.W. Fleming Island, Florida

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688. order from petco never picked up!! your track # 1z55w5v70300004415 told I have to pay extra to get it????on april 9 (this is my fault???)

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689. I would like to share an incident . Call me at 954 298 8899

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690. The corporate office email address is not working for me. I need to email you about an issue, or at least send you a pm on Facebook messenger, if you are answering messages on Facebook.

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691. This used to be a good company, until you have a problem. Then you find out that it is really hard to get through to a customer service representative, especially out of normal office hours, which is the only time I am available.

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     1. You are 100% right no one is helping.

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        1. Nope they don’t help you if they loose a package. It’s like they write your off.

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     2. I’ve been having issues with them since September of 2020 they lost my package and now they can’t find it and they give me all the running around and all these lies why they can’t find it which I think one of the employees took it home with them is a big box and they can’t find

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        1. Yes ! We should all pay for their mistake what a
           Company

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           1. Yes! I just received the same message. “Sorry, we messed up but we are not refunding you all the shipping fees because we don’t give refunds for fuel surcharges or cms processing fees.” Maybe I should start a business promising to deliver stuff then renigging giving refunds for everything except the ridiculous fuel surcharge and processing fees. I could make a killing without ever delivering the packages.

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        2. I’m am missing a package from the inside of the UPS store mailbox this is sad

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     3. AMEN! IT’S A NIGHTMARE!

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        1. ABSOLUTELY RIGHT ABOUT THAT SISTER! They line their pockets from the hard work of the Hourly Employee’s, they treat us as if we are just a number on a list, they’ve forgotten, We are real human beings & show no respect towards us, not the same Company today as it was 30 years ago! Amazon is more active in the Community now, Ups use to be, they don’t care about anything but money, how sad!! Karma always rings true!!

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692. Ordered copy of my birth certificate that was shipped on May 2. As of today, I have not received. The most recent status updates read: We’ve incorrectly sorted this package which may cause a delay. The last suggestion I received from your customer service was to order the item again, and maybe I would get it this time. Is this really the impression you want to give me of how you do business?

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