Lowes Headquarters

1,545 thoughts on “Lowes Headquarters”

1. We purchased a Weber propane gas grill 5/11/2019 with a 10 year warranty (through weber) Last week the hose and regulator went bad and after searching for the exact part and not finding it, we called weber. After an hour and a half discussion with pictures, weber determined that the grill had been modified from a natural gas to a liquid propane grill… this grill was sold to us assembled and as a propane grill ! (We do not have gas out where we live) we would’ve never bought that grill had we known – now a perfectly great grill is non- functioning due to an inability to find the correct part. Either Lowe’s changed it over to sell it as a propane grill or they sold a returned grill that someone else had altered Either way, we are out $500 because of something out of our hands! After contacting the manager at the Broken Arrow, OK lowes – he says there is nothing they can do since it’s been 4 years… I am so frustrated that lowes is not taking responsibility and offering SOMETHING!!

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2. I order to have a fence install back March it is now June and my installation has not been completed. I am very upset and disappointed in the service that Lowes provided. although you are using sub contractors they still work and represents Lowes
   I don’t like to complain or have to write out or email complaints this is ridiculous all the hoops that I have to jump through to get a job completed that has been paid in full for months. I will do my best to never shop at Lowes again if it means paying a few extra dollars I will do that in order to get good service this is the worst service I have dealt with.

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3. I want to escalate my problems with a $4300. order and the lack of customer service and the responses. I don’t want the general customer service contacts. I want someone who cares about the reputation of Lowe’s.

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4. what would it take to get fair treatment in lowes things are getting out of hand

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5. I have to report a fraud!
   The amount is over $20,000 and I’m trying to heheh ahold of someone that handles this situation

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6. Last August (2022) I bought three gallons of deck sealant- $45.98. (I already had one gallon left over from 2020.) At that time, August, I knew I wanted to reseal my deck but I had to wait for the right weather window to complete the work- so many weeks of dry weather plus so many dry days to cure. I did this only last month. I ended up with an extra unopened gallon. I tried to return it and was told I only had 90 days to return it. Since this was for an outdoor project requiring certain conditions, I thought this was unreasonable. It was as if Lowes sold me something and then said, “You have 90 days to complete this job if you want a refund and the clock is ticking!” The clerk, Cassie McElwain, was very nice about it called an asst manager, Jeremy (he wouldn’t give me his last name.) Jeremy reiterated Cassie’s explanation of your return policy (of which I had no idea) and offered store credit. By this time I was getting pretty upset. In my frustration I used a regrettable word, not directed at anyone, mind you, just in general. At that point Jeremy rescinded his store credit offer and asked me to leave. I did but immediately returned to get Cassie’s name and his. Which he did not give. I then left again.

   I understand product shelf-life, but that doesn’t figure into this as the gallon (see above) I bought in 2020 was still just fine.
   I have been loyal Lowes customer since you opened this store and don’t really want to go elsewhere, but I think, in this case, Lowes is “letting a nickel stand in the way of a dollar”. I had spent the morning shopping your site for a gas generator, found one I liked and was prepared to buy it on this visit. This spring I am buying a refrigerator and would probably have bought it at Lowes.
   This whole experience has left a bad taste in my mouth toward Lowes and I will be buying my generator and fridge, and all other home improvement products, elsewhere. All over a lousy $46.

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7. I just canceled my Lowes Credit Card due to incompetence at Synchrony. I spent over $70,000 this past year in home improvements in Utah and Michigan and will strictly use Home Depot and Menards moving forward. Very sure I am not the only customer that you are losing business from due to your third party vendor.

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8. Good evening. I am sending this note to someone that might care about my recent experience at the Lowes at 975 Beachway dr. in Indianapolis Indiana. This Lowes is a terrible place to shop. It’s dirty and uncharacteristic of most lowes in the area. The bathroom was missing a toilet seat, broken toilet paper holder and the soap dispenser was torn off the wall, laying in the floor. Unfriendly staff and most people seem to not care about customer service. Lowes management needs to do better at this store and clean up their act. I once worked at this store in the early 200’s and it was much different. Please look into the mess that this store has become. Please reach out to me if you want to discuss further. Thank you! Jeff Bondurant 317-694-xxxx

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9. FedEx Tracking #278732660363 is my tracking number I ordered back in Sept and still waiting ..please help I need my rock thank you karen

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10. I had a confirmation for 2 interviews on the same day. No one showed to interview me. No courtesy call. No follow up excuse. I just sat in the back office, by my self. Lowe’s in Stuart Fl. My interviewer was James Wells 11/8 at 9:30 and 10:30. Lina tried to contact him… he met answered her calls. This is very unprofessional. Other cashiers say we really need workers, people just stop showing up, with leaders like this, what do you expect! I’m very discouraged and disappointed in this company

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11. The lLowes in Heath ohio are telling night associates they have to work on Thanksgiving. Do they have to work on a holiday?

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12. I recently purchased a Samsung 5 cubic foot top load washer Item #1258851. Purchase date: 3/18/2020, also purchased the 3Yr. Protection plan. The machine started to malfunction during the spin cycle all easy fix (unplug-restart) had no effect. Have tried to schedule repair service by calling the #provided. So far almost 2 weeks later, several calls to the store it was purchased from ( some of the most rude and mad people I have ever dealt with 11/8/22. Absolutely no help, calls (3 total) were disconnected or ignored, let ring. I am totally sorry I ever entered the store in Palm Bay, Fl. My #321-412-xxxx

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13. last week I went to Lowes in Bartlett TN . I had about a 5-6 hundred dollar order on 2 carts. I waited in line for about 15 minutes, when I got to the register the employee looked at me and said “I’m not going to check you, you have to go to customer service to get checked out. ” A she continues to check out the person behind me. At that time there were about 12 people lined up at customer service. I was given no explanation for this at all. I asked why and she continues checking. I was so angered by this I left the carts and the store.
    It was a few days before I found out the reason was robbery security which I understand . I went to the same store to purchase tile supplies and there were two gentleman working in flooring, I asked for assistance one said they would be right back. One got on a lift and the other escorts him down the aisle. I waited 10 minutes and asked another employee to call for

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14. My old refrigerator was not removed yesterday as promised. I’m a dialysis patient and always in the hospital so my available time is limited. Help!

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15. Good day to all involved,
    I wish to inform you that I purchased a refrigerator for my mother it was supposed to be delivered to her home on September 26 of 2022 between the times of 1500 to 1900 that same day. My mother informed me that the delivery was not made and after a few phone calls she was able to find out that the refrigerator had some broken parts and they had to reschedule it for the 30th of September. On the 28th and 29th of September my mother and I both made phone calls to ensure that the delivery date and the product will be delivered as promised. On September 30th it was delivered but it also had some pieces that were broken. Because of the delivery was not my expectations I contacted the Loews location in Trotwood OH and explained my situation I was told that because of this situation I had a choice of a 10% reduction in price or to have it fixed I chose to have it fixed because I really wanted my mother to be taken care of for her birthday however getting it fixed has been a problem I have dialed t two numbers to get in contact with customer service however both numbers had me on hold for quite a while one of the recordings expressed that I will be on hold for at least 30 minutes. My purchase order number is 449-259-xxx The numbers I was told to dial: 1-888-900-3406 and 1-859-488-0901..My Number is 757-735-xxxx

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16. Mr. Ellison, your Employees (especially those serving in a supervisory role or in management positions) are SEVERELY in need of Customer Service TRAINING. There is NO scenario in which it is ACCEPTABLE for a person in a supervisory role to acknowledge the legitimacy of a paying customer’s concern, state that they themselves have no idea what is happening with the concern and not even ATTEMPT to resolve it. You won’t be in business very long with customer service like THAT. I have no interest in FORCING my business on anyone. I’ll simply take it where it is welcomed AND respected. My buck stops with me.

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17. I would like to speak to the Corporate customer service officer @ 7028029673. Frustrated Stock Holder, Steven

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18. Need to talk to someone that can help me with a problem

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19. Mr. Ellison, The Lowes store in Tallahassee Florida is very frustrating. I live in Clearwater Florida but own rentals in Tallahassee Florida. I had a fridge go out in one of the rentals and the tenant is a young pregnant lady who is in law school at tallahassee. Very nice person. I spent two hours online with help desk just to get a fridge that was in stock at a lowes location in tallahassee. The delivery was supposed to be yesterday. Today i recieved a VM from Travis at the commonwealth store and an email. He indicated that the unit was not in stock, which it is in stock and that delivery would not be until saturday. i attempted to call twice to work out a solution. The first call kept me on hold for 10:47, finally i called back and was put on hold for over 15 minutes. This can easily be resolved if someone would pick up the stupid phone and talk to me. Any unit in the store will be ok as long as the size(pretty std size) will work. The receptionist that answers the phone is polite but NEVER gets back on the phone. its just ridiculous.

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20. Good Afternoon Mr. Ellison,

    My name is Kenneth Lee. I am a military veteran, 100% disabled. I am contacting you because I have tried for several weeks to get the manager of the store “Shane” to contact me and help resolve this situation that has turned into a problem.

    Being 100% disabled, I had to have my kitchen remodeled to assist with my disability. I hired Lowes to supply the materials and use their installation contractors to install the tile for my backsplash to complete the project and I can use my kitchen.

    The project number is: 743097583

    The person who took the order was new and was not sure how to complete the order. He asked several store associates to help him. After the order was completed, several weeks had past. I received several emails from the installation team that they are waiting for Lowes to obtain the materials for the project.

    I had an appointment with the VA in Pittsburgh, PA last week and I stopped by the Lowes store to check on my order and if they had the materials, I would just purchase them and bring them home and have the Saint Clairsville store refund me.

    The gentleman at the Pittsburgh, PA store looked into his computer and stated that the Saint Clairsville Store is waiting on my tile however there are numerous of tiles in the warehouse and all the sales person has to do it order them and have the sent to the store.

    After receiving this information, I called to speak with someone at the Saint Clairsville Store to relay the information I received. I asked to speak with the manager, “Shane” but he was on a call with another customer and stated he would call me back (however to this day, he has not). I talked with the associate that actually took my order and informed him of the information I received from the gentleman at the Pittsburgh, PA store about the tile being at the warehouse and to have him order it. He informed me and stated, “I am sorry Mr. Lee. I do not know what I am doing. Please let me contact you later.”

    I had to call back because no one called me and he stated he ordered the tile and they should have it in 3 – 7 days. I called today, it is the 7th day, and asked to speak with a manager, but was informed there was not a manager at the store. I spoke with another store associate and they could not locate my order and they needed to find out what was happening with my situation.

    I apologize for bothering you but I have never had such horrible customer service. Being disabled and needing my kitchen to be finished in order to use it, I am reaching out to you to please assist me and having this matter resolved.

    Thank you in advance.
    Kenneth Lee
    fortxxxx @yahoo.com
    760.333.xxxx

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21. Im so upste. I just emailed the CEO. Someone needs to make this right!

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22. Hello, I am a 100% veteran and usually love shopping at LOWE’S but today was a different experience. I tried to checkout but no lanes were open except self-checkout but signs says no military discount can be done. I went to the register that could and stood there and waited while 2 employees were talking about who was going to help checkout, one said I’m already checked out and the other lady “NIKKI” said pick a register I said they can’t do military discount. She than said well go to the other registers, I stated none were open. She then said well there are some down in lumber that can do it and walked away. Another veteran behind me said well I guess she didn’t want to help you. I walked down and found a manager and he brought back to self-checkout and it was NIKKI again and in annoyed voice what’s you number, then I told her I have a gift card she saidcwell scan it, it didn’t work she said well scan it again, it didn’t work. Then she tried and it didn’t work so she had to type it in. All while talking to another employee she should have to be doing this someone should have open a register, could tell she was not happy with her job and it shows, very sad.

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23. I have been a customer of Lowe’s for many years recently I visit store several times in the last three months each time I asked about a remnant carpet remnant there’s no number no writing on the carpet no salsa each time I S I was told that the carpet what song was for someone else then I’m toe by friend that they went in there and I told them the carpet was for sale I intern went back on August 23, 2022 and I asked about the same carpet I was told then one was so I said there’s still no writing on the carpet this the employee wrote on it so and told me you can buy the other one if you want to I said ask what size he was unable to give me an accurate size I am a older black woman that always looked for a ball game because of my limited income the sales person made a comment to me that you’re in here more than I am and I work here I felt because of my age and my color which is black He had a pre-mindset of me I decided that from now on I may be shopping at a different Lowe’s in Dallas instead of WACO

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24. Horrible customer service at the prattville al location delivery supposed to have arrive between 1030am -2pm on August 23 but no delivery no email updates and no phone call from the store. Very poor service when spending thousands of dollars with the company. One pissed off customer tried calling the store several time had associates answer the phone and hang it up. I will not recommend no one to purchase anything from this store.

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25. I have been dealing with victor a manager at Lowes and he refuses to get my order done. I called to find him again not at his desk and a man named rusty used profanity when I only called to find out if my order was ready. He said,” who the are you and what do you want!!!” I only had asked if vic was around to fulfill my order. is wrong with you?. You know… Cancel order. No more vic no more rusty.

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26. We were prepared to spend about $6,000 at the Brevard, NC Lowes, for a stove, refrigerator and kitchen floor. The stove arrived on time and with no problems. The refrigerator was delivered late, installed, and the delivery team refused to take the old refrigerator, as requested by us and paid for. I called the store and they assured me that they would send someone on Sunday,. They did not, so I called again and they said they would definitely send someone on Monday and wiould refund my delivery fee. Finally, the old appliance was removed. Today, 8/19, we received a refund card in the amount of 16 cents. Meanwhile, the floor, ordered on 7/28, has not arrived. The excuse offered by the store was that the material was delivered to the installation company and they refused it and the material then disapeared. So the store personnel said they would reorder. We now receive a notice via email that the order has been cancelled because it is of stock. I emailed them back, asking what was going on. No response. So my house is in complete disorder, as we had water damage from a leaky water heater and had to remove a lot of things from the kitchen and laundry room, and they can’t be put away until we have a floor. Guess we will have to try some other store with more efficient service. We have used the Brevard Lowes for 15 years, but no more.

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27. We purchased 29 Pella windows and installation from Lowe’s. Invoice Nos. 81182, 81183, 81184. At the time of installation, 4 window screens had tears and 4 of the latches on the windows were damaged. I initially contacted Lowes while the installers where in our home in December 2021. I spoke with the sales associate, who asked that the installers note the specific number of windows and latches and advised that they would be replaced immediately. I subsequently emailed both the sales person and his manager on February 2, 2022. I did not receive a response. I then called the Lowes store on five occasions. On May 23, 2022, I sent a letter to Scott Willis, Manager of Lowe’s Store No. 0516, setting forth all of the details and enclosed the prior emails. I received no response. Lowe’s is in breach of the purchase and installation contract. Absent filing suit, I don’t know what else to do.

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28. I witness one of your divers operating a large truck while looking at his phone while driving down a busy city street
    The license number was (Indiana) 2976297
    The truck had a number: 175050
    Next to the How’s my Driving was a number: 186644
    Please fire or retrain this driver (a male)

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29. Insulation Blower machine issue. It is not working properly. The store is not helping us.
    Faith Mattei
    908-246-xxxx

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30. Our kitchen cabinets order was handled poorly in Lowes Carlsbad, NM. Whom am I supposed to contact to complain?

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31. elizabeth city store – went in to see about exchange on a GE range. explained to Vivian (in appliances) that we had been on hold numerous times and had wasted our time and was not able to speak with someone. her response was ; “well, we do have other other things to do. we asked for a refund and bought a range somewhere else. she could have cared less. that is typical of everyone that works in that store. we will not shop there ever again.
    steve raisor (252)333-xxxx cell

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32. In the distribution center of Posttville PA, there is alot irregularities they treat like animals to the workers

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33. I bought a dryer in January and a Washer in March. I purchased a 5 year contract on each. Lowes Valdosta said I should receive a hard copy of my contract in 7-10 working day. never received anything. I have spent 2 hours yesterday and over a hour today. I must have talked to 20 people , used every email address and phones I was given. I called the Valdosta store as the last resort. When I hung up after they transferred me to a empty room. I just want a hard copy of the contracts. Standard business. It seems the task was too difficult for them to handle, transfer to someone else or the line went dead. No way to do business, let alone paying customers.

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34. In pluming, at the Aiken SC, retail store, on 8-8-22 store, the pluming associate was asked about a toilet that flushes gulf balls down like nothing, (Price was approximately $229). When asked of the return policy associate replied,” If the box was opened when returned that there “No Return Policy” it was in place due to previous customers returning the product prior with human deification in the bowl, referring that customers would due this, and expect a return from Lowe’s is absurd. Just as absurd as saying that all disgruntled employees would display this kind of attituded towards there place of employment. The associate was asked to cease with this conversation and he insisted that was there No-Return Policy due to deification by customers getting a refund and they the associates had to deal with that situation. This would clearly not be (new like condition) as policy states. Lowe’s return policy- does not stated any where any thing about deification in toilets’. Policy does in fact state, can be returned if like new! Would Lowe’s have their customers not inspect for damaged product(s) or satisfaction of quality of purchased product with out visual inspection or hands on inspection of what is paid for. Not likely Lowe’s would not be able to compete at retail. needless to say Lowe’s # 39 Aiken SC lost more than a sale of a golf ball flushing toilet. I’ve been shopping at Lowes of Aiken SC, for over 37 years. this is the type of floor situations that can cause customers to change retail stores, Home Depot retail chain is every where

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35. I was recently in a Lowe’s in Carencro and I walked in with 3 items i wished to return and planned on buying a few items with the money I got from my return I had an employee who saw me walk in with the 3 items in a cart and on the way to return desk I picked up some spray paint I was going to purchase but realized I had the wrong receipt for the items I was returning so I put the paint on the shelf and was on my way badn out the store when a Lowe’s employee began following me talking on her phone very loudly describing the clothes I was wearing and saying I was n front of her and that I hadn’t paid for the things n my cart and was stealing them then she stopped me at the door I walked in at and even after the employee told her that I had indeed walked in with those items she still kept harassing me and even went as far as following me into the parking lot while still loudly claiming I was shoplifting and took a picture of my license plate. Ive never been so humiliated in my life and I plan to hire a lawyer to file a law suit unless we can come up with a fair settlement without all the legal stuff. If I’m not contacting regarding this situation and offered a fair settlement within 48 hours of sending this email I will hire a lawyer and it’ll cost a lot more than what I’ll accept right now.

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36. I feel that application for Lowe’s because it had a hiring sign on the outside so I got called in for interview I had on my application would like to be a stalker at night part time or they could give me any kind of job it wouldn’t matter well the guy that interviewed me told me she can’t attack me in about 5 days so I didn’t get contacted so I went to Lowe’s and I seen the guy that give me an interview I asked him how come she didn’t call me he said because I was hoping to get a job night stalking they didn’t have one and they disregarded my application when they could have give me an option to do something else and this guy barley could talk to me when I took the interview started all the time and he’s a manager so I’m complaining why they want to hire somebody say they’re going to hurt somebody and don’t never hire nobody that’s wrong must be a racist thing into Athens Tennessee I need to see about that thank you very much

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37. Bill Store 2238 delivered my toilet but did not install it I pay for the installation but no one from the store will answer the phone I would like you to either fix the problem or refund my money and pick up your toilet I spent 1 1/2 hours on the phone but nobody answers

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38. I have had the worst experience today at Lowe’s. I will never go back.
    I placed an order online… my first mistake. Rather large as well. Fencing and posts, enough for 210 ft. I was continually getting updates about my order via text and email, but the day it was to be delivered came and went. The next day I went to the store to inquire about my delivery and they said they didn’t even have it in the system. This was in Hillsborough, NJ. Customer Service Rep was disrespectful and rude. Told me my first mistake is that I placed the order online. Insisted on telling me “how its done”. After waiting 2 hours and making a scene because I couldn’t get anyone to assist me, I gathered my 16 fence panels and 10 posts and loaded up my truck, only to go to the East Hanover location to pick up the balance of my order… 10 more panels and 5 more posts!! I spent almost the whole entire day running around for materials that should have been delivered in plenty of time to complete this job.
    Oh…. did I mention I am a women landscaper and have owned my own business for the past 20 years????? Not one employee offered to load my truck for me or even help!!!
    OH…. did I mention I had to go to another location to pick up the bulk of my order because the first location didn’t have it all in stock but said they did???
    This is EXACTLY WHY FROM NOW ON I WILL GO TO THE LITTLE MOM AND POP STORE TO SUPPORT THEIR BUSINESSES…These big box stores are terrible
    Definitly one of the worst experiences ever!!

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39. In Saginaw Michigan store today
    What a bad experience I had there in the electoral Dept
    Looks to me like the guys that worked there (electrical)wanted to bs more than work found an old guy that was working in the tool area to get help in electrical very nice guy very helpful even got me a cart for the door opener I got
    didn’t ask him to but wow
    Maybe the old guy should get paid more and be the boss of the lazy guys in electrical

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40. ordered a microwave and someone else picked it up. I keep calling the oaks pa store and speak to a manager every time, but they never call me back and tell me what is going on. I want to cancel it

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41. Why if your voice mail says that your office hours are Monday thru Friday 800AM to 500pm when i call at 245 in the afternoon easter time I am told your office is closed .
    I am having a very difficult time getting a hook up on a stove that was purchased at your South Winston Salem store. The dates have been changed a lot. The times that we receive on voice mail are not the actual times. We did not get call prior to delivery twice . Luckily when our range was delivered on the wrong day we happened to be home.
    We just both a new house spent almost 10000 dollars on flooring, 2000 dollars on blinds and have bought numerous furnishings for our new home at your store.
    I am very disappointed in the customer service aspect as far as no one seems to know what is going on and that if the stove came from this store you need to talk to them we can only talk to you about your cords and range hood. It seems to me that as a big company there were be a data base that allows anyone to see any purchase that I make across the entire USA.

    We are will be in the market soon for a refrigerator and building a deck and due to our horrible experience with our stove hook up we are sincerely rethinking using lowes for this and may have to consider another option such as Home Depot

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42. COMPLAINT: ON PHONE THIS AM TO CUSTOMER SERVICE 5 DIFFERENT TIMES WITH BEING CUT OFF, REPETITIVE RECORDINGS, AND EMPLOYEES THAT ARE UNABLE TO ASSIST. SIDNEY IS USELESS. YOU ARE REFERRED TO CUSTOMER SERVICE. CORPORATE NUMBERS DO NOT ANSWER. COMPLAINT NUMBER CRACKLES. FIX YOUR PROBLEMS. THIS IS NOT THE FIRST TIME, THIS IS EVERY TIME.!! Calling a store is a minimum 45 min hold. I took my phone, while on hold, drove 30 miles to the store to find 2 employees at service desk talking and laughing with all phone lines flashing at 730pm on wed night. SO SICK OF THIS.

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43. Yea, I am a loyal lowes customer all thru xovis nd before and still. But I went in to buy an upright freezer today. And there are several options to chose from on display. However, no where are you informed that you cannot even border the freezer Kenmore 20.8 cu ft freezer cannotbbe even ordered until the middle of August. Then why isn’t there something on the display that information you of such. So I go into lowes ro purchase today and take qith me, but there was no one even worried about us looking the several times we have checked them out. The display model could not be sold to us either. I just am SMH because it is very disappointing .
    Thank you

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44. I had a problem with a fridge which I bought on 6/62022 told I could return it and get a new one and have not received a refund for it and they can’t find the fridge. So now I am paying for 2 fridges and I don’t even have the other one. Soif some one could help me out it would be great. I’m getting so stressed out paying for a fridge I don’t have. I wish I could get credited back or get the fridge back if they could find it in nice condition because there was nothing scratched or dented on it.

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45. My Name is Donald E. Ditto. I live in Lima, Ohio. I am also a 90 year old Korea Vet. which does not mean much, but anyway this is what I have to say. I have shopped at Lowe’s in Lima since it came here many years ago. Spent lots of money in your store. Last week my son and I bought porch railing for my house so that I do not fall off the porch. We ordered the material to built it from Lowe’s here in Lima. When we received the material and proceeded to install the rail, the lumber was so warped, bent and twisted we could not use it. We thought we could make it work but it could not be done. I took three pieces of top rail and one spoke back to exchange for good pieces. Your associate refused to exchange it because he said it had holes in it. He said no one would buy it. I told him that no one should have to buy it the way it was if it did not have holes in it. He said it was the customers responsibility to check it before he buys it. Lowe’s being a reputable company I should not have to check everything I purchase there. I should have enough trust in them to think they will sell me a good product. I thought Lowe’s had Quality control. I was very hurt the way your Associate talked to me. I had to spend another $37.00 to buy replacements. I thank you for taking the time to read this. I have had my say. Have a good day. Donald Ditto, 300 S. McClure Rd. Lima, Ohio 45801

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46. Hi, I had to call regarding a protection plan issue. First I was asked if someone in our house was over 50 and then kicked over to a medic alert service. Then I had to call back and was connected with someone in India I imagine, and I could hardly understand her, and vice versa. She eventually got the claim going, but it was a long strained difficult call and I am really frustrated by the lack of respect for customers’ time by not even telling them what you are doing with the medical alert service and even more so, that Lowes is outsourcing. Especially during a time where so many people in our own country would work very hard to serve the customers and be paying taxes in America, not in some other country. I am beyond disgusted at both these issues.

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47. Your cabinet deliver service – New Branch is horrible. Read the reviews online. Called and called, no one ever answers the phones!!! Im not paying for my cabinets on my Lowes card until I receive my order.

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48. Purchased 2 Bosch Asenta dishwashers in May,installed in June and my daughter and I are really disappointed in them. I called both Lowe’s and Bosch, Bosch wanted to send a repairman, Lowe’s told me they only had a 48HOUR RETURN POLICY!! What person can determine whether or not they like an appliance in that amount of time? I’m certainly not going to let this go, the worst customer friendly ever, not to mention the dishwasher.

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49. July 12, 2022
    DeCarlo James Davis
    xxx Hunters Gln
    Fayetteville, GA 30215
    (404) 989-2381
    decarloxxxxx hotmail.com

    Dear Lowes,
    My family and I have been loyal customers for over 40 years. I purchased a whirlpool washing machine (model: WTW5101HW1; serial CA06 00233) on 2/21/2021 with the Lowes Protection Plan(0068615721052110606003) for $154.97.
    I filed a claim(22145589DF) on 6/26/2022. I have a son with underlying health issues. I cannot continue to pay for laundromat. It is a complete waste of time, gas, and money. I have a washing machine that I own at my residence. What is the LPP for???
    Here is a summary of the events. I am highlighting what I consider to be very unprofessional.
    Sun 6/26- submitted claim. LPP representative said technician with Best Services will be out on Tuesday 6/28. On Monday 6/27, I receive a call from Best Services wanting the model number of the washing machine. I told them I gave the model to LPP service provider. They place me on hold while trying to contact LPP. They came back saying I need to give them the info and it could delay my washing machine being fixed. I was at work at the time, so I could not get the information. I had my wife to send me the info. I received another call on 6/27 that they could not come on 6/28 that it would have to be on 6/29. I made(took off from work) plans for the 6/28. 6/28 technician diagnosed bad control panel power supply. I told the Best Services the issue with the washing machine control panel will not come on. It will not turn on no lights. I told them I tested the outlet so it is good. They got the model number. They should have the parts with them, since they called me on my job asking for the model number. I was told the part will not be in until 7/08. Technician scheduled between 2-4. I got a call from them needed to change to 4-6. Technician made it around 4:15p and changed part. He discovered that something is going on with the drain pain also. He was unable to fix washer, and he needed to order more parts and not sure when they would come in. I called LPP representative at 5:05pm to express this was unacceptable. I asked what my plan had to over for these type situations. Representative did not tell me about the $50 quick guarantee. The representative said he would escalate. I asked to speak with a manager. I was transferred and stayed on the line for exactly 28 minutes. I did not get an answer. 7/11 I called LPP spoke with Brian told him my situation. I also asked for the $50 quick guarantee. I also asked to be transferred to a manager. I spoke with North told me she would escalate and send a $50 paper check claim (2218xxxx).
    I am very displeased. I have been without a washing machine for over 12 business days. I also have not received notification when part is coming or technician coming back out.

    DeCarlo Davis
    Sr. Analyst ATC Operations Center
    (404) 529-xxxx

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50. I have gone to Lowes for many things over the years and have been happy. I appreciate the Military discount and also own OTC stock in Lowes. Today I purchased lumber for a project and was informed the military discount cannot be used on lumber, pretty disappointing. How can I have confidence in the future of Lowes if you’re that petty.

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51. Bought something online it showed up today but will not work

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52. I ordered a rug in the store (San
    Bruno, CA on 5/29/22. I received an email stating my order was ready for pick up from the special orders department of Lowes. I went to the store and was informed my order was not there yet. I went back again to pick up another order which was in and inquired on the so called, special order, and again was informed it was not there yet. For the last 2 weeks I have tried to call the actual store 650-616-7800. I have called every other day 3 times a day and no one answers the line. This is incredibly unprofessional. There is no reason that I need to consistently travel to the store to check on my order that has already been paid for. Someone needs to find out where my order is as it has almost been a month since I ordered and paid for it. Corporat needs to find out what the heck in going in their San Bruno, CA store as to why noone answers the customer service l ines. My PO Number for my order is 1996xxxx. I would appreciate a response ASAP on this issue. This is very concerning for a store as large as yours.

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53. I was suppose to have an order delivered last Friday 6/17/22 but it was not assembled and no one notified me that it was not going to be delivered, they rescheduled my delivery to June 23rd and the delivery department is telling me today 22nd that it is not assembled.. I have spent hours on the phone with your customer services and trying to speak with a manager with no results. The order number is 892977192. Worst Customer service I have ever dealt with

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54. I have applied for a Veterans Discount status thru ID me process and been rejected many times. Lowes, Georgetown, KY agreed to process my application. They were also told “unable to verify”. I am using my Honorable Discharge DDForm 256A to document 12 years of Army Reserve service. I have scanned that document into my computer but do not know how to upload to this complaint – if you email me, I can attach the form.
    Please help to enroll for the veterans discount.

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55. Hello, I’m following up on the complaint that was mailed out via certified mail.
    Please contact me at 860-869-xxxx or 860-794-xxxx.
    Thank you.

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56. Dear Mr. Ellison,

    I am writing this email to inform you of the lack of customer service and willingness to assist with an issue that Lowes created for me.

    I ordered a shower and tub door as I am in the process of renovating two (2) bathrooms.

    Because of my loyalty to Lowes and belief in their service and recommendation, I used Re-Bath to do both bathrooms. Unfortunately, they did not do shower/tub doors or the demolition and put up sheetrock in any areas other than the area around the shower and tub, which is where they worked.

    I then purchased two (2) shower doors on June 7, 2022, to have them picked up at the store on Monday, June 13, 2022, and was assured this was not an issue. This was important as the contractors who are doing the work need the doors to complete the job, without any additional cost if it passed the 5 days allotted.

    I then called the 800-445-6937 number and spoke with Yasmin, also with another lady after her, I did not get her name. I was told that I needed to speak to the store “directly” and they will see what happened and when I will get the shower doors since it was destined to be there.

    Upon speaking with a gentleman at the Customer Service desk, he told me that the doors were not there, which I knew already.

    As I expressed my dissatisfaction and lack of customer service to him about the dilemma I had with the doors not being there and I needed them, he then stated that one of the doors is coming from the company named “Lumen” and I should call them and ask them why isn’t the door at the store, since it’s their responsibility.

    This really infuriated me and I asked to speak to a manager and he said, “why, they’re just going to tell you the same thing”, which really was unnecessary for him to say. At this point, I asked firmly to him that I want to speak to a manager and he said to hold on and just placed me on hold.

    The call was picked up by a manager named Greg who identified himself and asked how can he help me? The first thing I asked for was the gentleman named that I spoke to earlier and he said he didn’t know. I found this to be untrue as a manager he should know who asked him to take my call, but I had wasted enough time already and didn’t want to waste more.

    I explained to Greg, the whole story and he said to hold on as he contacted the vendor. After waiting in the line for 15-20 minutes (it was an open line), I hear him talking with other people while I’m on hold and he is as well.

    He then returns to tell me that they said that I should have the doors, “maybe” in July, but no promises because they’re still working on May 2022 orders.

    I found this to be such a disservice to someone who has been a loyal customer for many years (check your data) and had just expressed the desperation to get the doors sooner.

    I sensed no empathy nor was any offered, just that I had to wait.

    I again pleaded with Greg and asked him to please help me and he just repeated the same information over and over.

    Not one apology, or understanding, just that I have to wait.

    As a customer for many years, and many purchases with you, to be treated in such a manner of uncaring and unwillingness to try to do something, I am very dissatisfied with the level of service I received, and you should be aware of.

    I don’t think any customer should be put in any situation of thinking they are getting what they purchased for when they purchased it, to instead getting nothing but excuses.

    I hope you find it in your capacity as the CEO, to interject on behalf of one of your customers and assist me with this situation.

    It is really sad that the treatment I am receiving with this is uncaring or unthoughtful ness. Just that it’s my problem, not Lowes.

    I have attached a copy of my order, in hopes that something can be done to make this right before I reach out to the BBB, Consumer Affairs, and any other local, state, or government agency that watchdogs or regulates your company and stores.

    It is just unfair to me how this is being handled.

    If you need any additional information or have questions, please feel free to contact me at 646-209-0767.

    From a very dissatisfied customer, and loyal one as well, for now.

    Ken Irizarry

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57. I’m really aggravated over a policy I just learned about. My husband served in Viet Nam. He has received the 10% military discount….until now. He went to buy a gas grill today, which was on sale, and was informed that the discount no longer applies to sale items. This smacks of corporate greed, and I’m really disappointed in the policy shift.
    So, when he returned from Viet Nam in 1970, he was spit on as his “welcome home from war” greeting. In effect, he is again. When your employees say, “Thank you for your service”, if the item is on sale, they are really saying, “F. you for your service.”

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58. My complaint is several pages with documentation of calls made regarding my issue. I need the address for Mr. Marvin Ellison. Thank you.

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59. I purchased new dishwasher and was never informed I needed an electric cord and water hose. So I went in to talk to the manager and she blamed me? What the heck. Instead of making excuses that “if I had allowed Lowe’s to install they would inform me of the supplies needed. Really?
    This type of excuse in not acceptable and I think not Lowe’s standards. I purchased this at 7651 N Blackstone Ave, Fresno, CA 93720 and talked to the manager working the Tuesday 11:00 shift.
    I’ll go to Home Depot from now on for my appliances

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60. Who is the reginal or district manager of the Lowe’s West Des Moines IA

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61. My hubsand was an employee at monett mo store he was in a car accident a year ago I am needing employment verification and days he missed also because of health and wheelchair complications his manager asked him to resign which he completely understood why but our insurance claim people need all this information
    I tried calling corporate number machines don’t answer questions sorry
    If you could contact me at 4173654206 so I can get this taken care of thank you so much for your assistance
    Linda Osborne
    Richard Osborne
    xxx west Lee Street
    Aurora MO 65605
    479244xxxx

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62. Do to covid i didnt go to lowes Since last summer. I tried to return a tree trimming pole and blades . I had original receipt and bag. Mgr said store policy. No flexibility. Value is $90. Shame on lowes

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63. First I am a military veteran and knew that Lowes not only hires a lot of veterans but stand behind their products. So, when my disabled mother in law asked where to purchase a refrigerator I said Lowes. April 1st purchased refrigerator. 5 days later it stops working. She contacted Lowes numerous times. Today is 5/30 and she still has the unrepaired/not working refrigerator. This is unacceptable. How can she still have this issue over a month later. #LowesHomeImprovement #youshouldbeashamed

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64. I received an email message from Lowe’s indicating I received both packages, when I only received 1 of 2. when I called your CS line 800-445-6937, I was placed on perma-hold for 2 hours and 50+ minutes at the time of this message. My order no. is 891233232. Please help. My phone no is 847-867-xxxx.

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65. My brother lives in Chillicothe Missouri he bought a washer dryer refrigerator and stove at Lowe’s two weeks ago and they told him he didn’t get a veterans discount he spent 13 months in Nam and I would also like to know why you can’t quit giving a discount on lumber I am of that myself and I don’t think it’s right if you’re not gonna give veterans discount I might as well go to Home Depot thank you very much

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66. Please help me.  I am a loyal Lowes customer and have been for 20 yrs.  I was the scout leader for 4 yrs and Lowes Monroe NC really helped us out with materials for the boys and I never forgot that.  Consistency and loyalty mean something to me since I’m a USMC combat veteran of Desert Storm and now disabled veteran.   I have purchased a large amount of materials to have my bathroom redone to accommodate some of my disabilities and have been waiting on delivery for two weeks now.  Lowes Monroe NC has not called to tell me anything about why the delivery hasn’t occurred last Sat.  Now this Sat, still no delivery or response.  I called the Monroe Lowes and Jamal the store manager told me he would respond back to my inquiry and no answer.  So please sir, can you help me please.  

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67. I have been standing in Lowe’s for over an hour to try to get my cash back that I pay for a washing machine that they picked up on Thursday for return this is ridiculous. They have put me through the mill three different times over this washing machine and somebody needs to do something about it this is the biggest bunch of you know what I have ever seen and I will never buy anything from here again and I have built two large houses out of this damn place and I will be going to Home Depot from now on Someone whom ever is in charge of the stuff need to

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68. I was just scammed out of $6500.00 I purchased lowe’s gift cards

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69. Per multiple multiple discussions with Lowe’s Service Advantage, I was offered a check to replace a refrigerator that was deemed unrepairable after a service call in March 2022. Received an email confirmation on May 10th that the check was on the way. However, on May 12th I received a series of emails stating I was receiving two electronic gifts cards instead of the promised checks. Follow up calls to customer service after lengthy holds of 1 to 4 hours were unsuccessful in resolving the issue. Call center employees were indifferent and told multiple lies, stating it would be corrected in two business days, with an expected email to follow that would cancel the gift cards and send the promised check.
    After multiple attempts to follow up on the missing check, I was told by a supervisor that my case was closed and nothing else could be done. In another series of lies, on employee stated my information was not in the database due to a system upgrade. After requesting to speak with a supervisor, my information suddenly reappeared. the supervisor stated I could go to my local Lowe’s and convert the gift cards into cash. Yet another lie, which I confirmed after talking to the store manager.

    This is the absolute worst experience dealing with the Lowe’s Protection Plan. To begin, I called in to report a recurring issue with the refrigerator ice maker. I was given an appointment for a technician to come to my home between 8 AM to 12 PM on the appointed day. The technician never showed up the entire day. I wasted an entire day of leave waiting for the technician. Upon calling Lowe’s back and spending two hours on hold, the customer service person admitted they failed to contact the appliance repair company to repair my appliance. All she said in response was “my bad.”

    When I finally received an appointment, the technician determined the ice maker was unrepairable. After not hearing anything from Lowe’s for two weeks, I initiated a series of phone calls to determine the status of my claim.

    This issue has stretched on since the middle of March, 2022. Excessive wait times to speak to a representative, failure to process and review my warranty claim in a timely manner, promising me a replacement check for the replacement appliance, direct lies and apathy from the warranty call center employees, so needless to say, I am completely dissatisfied.

    Rather than deal with the delays in processing my claim, I purchased a replacement refrigerator from a local appliance retailer. This was more acceptable as I had no idea how long Lowe’s would continue to delay in responding to my attempts to resolve the situation in a reasonable amount of time.

    I will continue to shop at Lowe’s; however, I will never purchase a major appliance or extended warranty from Lowe’s. Further, I plan on contacting the Lowe’s corporate office to complain about my experience and seek a check for the replacement appliance. I also plan on writing a sincere online review on the Lowe’s website to warn prospective buyers that it would be a serious mistake to purchase a Lowe’s Protection Plan. I would advise them to purchase an extended warranty from the appliance manufacturer instead.

    Called the 1-800-445-6937 Lowe’s Cares number on May27th. Opted for a call back. Explained my situation to the CSR. he stated he could not help me. I asked for the corporate mailing address. He said he did not have it, but it was in Mooresville, NC. He said he would transfer me to a supervisor. After a brief hold, the call went straight to a voicemail that stated they would close at 9 PM EST, therefore, leave a message. I called at 4:30 PM, so why am I unable to talk to someone?

    To be clear, I have not opened the emails with the e-gifts cards enclosed. I refuse to accept them. I will continue to advocate for what I was promised, which is a check for the amount of my purchase. Those funds will offset the purchase price of the replacement refrigerator.

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70. I purchased a Maytag Washer and dryer from the Huntersville Lowes on 1/26/28. It was delivered on 1/28, In the midst of moving in, there was unexpected snow and ice and my actual move was delayed until mid-late February. On 3/10, i called Lowes to report my washer was not working (not filling water consistently and destroying my clothing). I have had to stop the washer and unbind my clothing from around the agitator on numerous occasions. Because my call to Lowes was outside of the 30-day window, Lowes informed me that i would have to work through the vendor for the defective washer. I immediately called Maytag on 3/10, same day and the service guy came out several days later and said a computer board was bad. The washer still did not consistently fill and clean my clothing following the 1st service call. On 5/19, I call Maytag again (2nd Call) for service. On 5/23 the service guy said he cannot do anything to the washer because it is working as designed and he gets lots of complaints from others about the same issue however he cannot fix what is working as designed. I have videos of the low level fill and my clothing bonded around the agitator. I call the Huntersville store today 5/26 and they said there is nothing they can do. The ASK: Have Lowes accept the return of these appliances and allow me to purchase other units of the same or higher value to replace these poorly designed not operating appliances. I am asking Lowes to stand behind the products they sell in their store. If someone is going to take a loss on inoperable appliances it should not be me the customer. Since i am not able to reach a resolution with Lowes I have filed a complaint with American Express.

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71. I would like to know who I need to be in contact with over an order/installation of my elderly mother washer and dryer. There has been nothing but Issues and I want something done .

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72. I am beyond frustrated. A few years ago I bought and paid for a dishwasher which I ultimately was refunded because they did not have anyone to install. Then last year I bought and paid over 5,000 for two front doors in July. What a mess. Measured correctly but wrong size sent. THEN I was told the door I wanted did not come in the size I needed. Did not get my refund until NOVEMBER. Now the ultimate 9,941 dollars for kitchen cabinets that came the wrong color and I’ve been told it will cost 2,000 to return. Three times and you are out. Customer service was horrible!!!!

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73. Good afternoon, I went to lowes store in Garden City, NY for a grill issue. There was a female who did not want to assist all she kept saying was contact the vendor and get a Ra#. I asked for a manager his name is Safraz he told me i should get a new gril since my gril is already two years old. I am very disapointed in their behavior. I purchased most of my appliances from lowes but now im thinking if anything happen to them i ll be helpless. The customer service was the worst i have ever seen. My grill is a Char broil that i purchased on 08/29/2020 for $300.00 plus. I should not be getting that kind of treatment. My issue was the gas hose. As a customer i should not have been told to buy a new grill because of a simple issue. The grill itself has a 5 year warranty. Thank you for adressing that issue.Wilsendy Balde

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74. The Bowie MD Lowe’s and their contractor Mega Plumbing are making our lives Hell with what should have been a routine dishwasher installation. We are SICK of it, and we have fulfilled the requirements for the 48 Hour Return Policy, talked with Corporate Care, IST, the Appliance Dept. & Store Management. Lowe’s is a cheat. For shame!!!!

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75. Complaint is about Lowes 2559 in Henderson Texas. One of the Managers. Emmett was very rude and disrespectful to me . I got a appliance from there and it was gas stove not eletric. I payed for eletric. I had them pick up gas stove and went to the store to pick up my eletric stove. The lady in appliances Dee was so very helpful and sweet she got me my stove and loaded it for me. Was nice to see some one so helpful.

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76. And Macon Georgia on for science road one of your drivers got behind me in a large truck tailgating very closely I pointed my finger reading and then he passed me pulled in front of me almost rocking my car so I followed him and he ran 2 stop signs and speeded 15 miles an hour over the limit stopped and threw his hands up at me as to ask what I was doing. My name is Mike Howard I live in Michigan my phone number is 478960xxxx if you have questions please contact me this driver is very unsafe.

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77. I would like to know why you people advertise that you give military discount but when you go to Lowe’s they don’t give you the discount because they say we don’t give discounts on those products anymore and I’d also like to know that when you buy a product and you have a coupon with a $2 off on it why you still can’t get a 5% discount when you use your card it’s quite the rip-off wouldn’t you say. and I live in Brunswick Maine and that’s what Lowe’s in Brunswick Maine.

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78. We have filed multiple complaints with lowes that have not been addressed. Premier Service Group contracted by Lowes failed to correctly install windows. This issue needs to be rectified. Please help! The replaced window remains uninstalled, delivered in garage. Home is pending sale. Window needs installed ASAP.

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79. We have filed multiple complaints with lowes that have not been addressed. Premier Service Group contracted by Lowes failed to correctly install windows. This issue needs to be rectified. Please help! The replaced window remains uninstalled, delivered in garage. Home is pending sale. Window needs installed ASAP.

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80. I am not receiving proper credit for a return. The items in question were taken from my home by 2 Lowes associates there on Lowe’s business. I am not accusing them of keeping the items but I have not been issued a credit for them.

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81. On May 20, 2022, about 9:00am, I walked into the lumber section at Lowe’s in Hammond, Louisiana and was nearly bitten by a customer’s dog that was unleashed in the business. Employees knew the dog was unleashed in the store and didn’t address the issue as they conversed with the dog’s owner. I’m requesting that someone from corporate would review the surveillance videos and handle the matter. I did speak with the store manager and told him it could have been a bad situation, if I was armed. He stated the dog should have leashed.

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82. I am an employee trying to find out why I cannot put in a complaint about how I was treated in front of customers when I got really Ill. I was so humiliated I cry myself to sleep. I am not a thief and they made it look like I was in front of customers. I try to send something to try to get some kind of therapy. I was told when I was hired it was an option. I really need to talk to someone I keep getting run around from work and your online help. I cannot log onto account. I am going back to work after I recover soon. I remember the open door policy you have. Can you please contact me. I don’t want to get an attorney I just want help for that trama i had that day. Maybe you can check cameras. I should have been sent to hospital or home. Not subjected to what I went through.

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83. I have continued to try to get my zero turn mower replaced with a new updated nice one bcz we were given an old very dirty model that looks like its been sitting outside for years. Plus there was no plastic guard so when I cut high grass… it flew up in the air.. got grass in my hair face mouth and eyes. I basically spent $5,000 for a piece. The first manager gave me a cleaner so I can spend my time cleaning the mower to look new. Didn’t work. It has permanent stains. 2nd time manager told me to email and he would send a new one out. An employee came to get the crappy one we have but did not bring a new one. 3rd time to talk to manager… said he was not there. 4th time to talk to manager… said a new one would go out on the very next truck. That was Thursday. It’s late Sunday and still have not even received a call. I gave him my name phone number and email. Nothing. It’s a 25 minute trip for us to go to Lowe’s. At gas at $4.29-$4.39 has become expensive for us. This is ridiculous!!! I want my new mower. The first time I asked for the replacement was only 3 days after we received the piece of crap one. Then the 3 days later… there were 6 brand new ones outside of the store. I want my BRAND NEW MOWER NOW!!!!!! FIX THIS! and bcz of my continued trips taking up 2 full hours of time, gas money, traffic, and heartache… I want to be compensated for my troubles. I will contact you tomorrow (Monday) to speak to someone to get the service that as a good customer I deserve. The zero turn was purchased through the Lowe’s credit card.

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84. We purchased a tractor, the engine failed after one year, Lowes would not honor the warranty we were sent to craftsman. It took 2 months to get a rep from Craftsman to respond so we could get it repaired. Jan 17, 2022, the tractor went to the shop. As of May 21st, we still don’t have it back with no return date in sight. We also had to take the tractor two county’s away to get service and as we were informed Lowes only repairs products when an extended warranty is purchased. The tractor is now sitting at an Ace Hardware Tractor supply, and they can’t get the parts to fix it. The mechanic was going to just replace the engine, but Craftsman won’t authorize it. I would hope you would consider pulling their products out of your stores so other loyal customers don’t have to deal with this.

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85. We have been waiting for 9 months to have a fully door replaced. We have small children in our home and infestation of critters and snake’s. Your installers have booked and failed to arrive each and every appointment we want a refund and the costs incurred for pest control and will take our business elsewhere it is unacceptable to be held hostage when we paid for a product that you have failed to deliver on

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86. I bought washer and dryer from Lowes, bought the 5 year Protection Plan, Had it before on other Washer and Dryer we bought from them, washer broke, called got someone about 20 mins, took about couple of days came out, said washer was bad, gave money back on Lowes gift card, washer is leaking after 13 months and now it is 14 and half months, tried to call protection number couldn’t get anyone on 1-888-775-6937, went to Lowes store where I bought washer and dryer, they said they couldn’t help me, and said other people were having the same problem, told me that I have to keep trying the number, found out about a month later, you have to stay on hold for hour and half to get someone, they set appointment 8 to 5, took off work, no show, called back, another hour and half, got another appointment, email read, dryer needed to be fixed not washer, called A & E, they told me when they come out, they were only going to look at dryer, because that what was on the work order, had to call back for another appointment, had to cancel that appointment for dryer, after two more emails, they finally got washer on work order, took another day off, called for ETA, 8 to 5 , had to call back for another ETA, then was told 600pm to 830pm, Called back, was told 9 pm, I called back and ask them, repairman isn’t going to show, no show again, called Lowes store back, they said call the number back and ask for manager of Lowes Protection Plan, didn’t have this problem on the last time, this is not what I was told when I bought the protection plan if something went wrong, this is crazy, All I want is washer fixed or another washer that works, They need to work on the Protection Plan network, need some help, please

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87. Would you please give me Chicago Regional Office of Lowes ? Thank you

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88. my new kitchen cabinets arrived today but are the wrong color the sales person we had said that’s what we ordered but it is not we gave her the sample three times

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89. I bought Lowes 5 year extended warranty. Refrigerator stopped Tried to get s someone through extended warranty, no luck, everything defrosting, including $139.00 worth of meat. I finally got someone to come out and the compressor was bad after 3 years. They replaced compressor and it cost$800.00. I am now trying to get extended warranty to pay this bill. I am 77 years old, and I have tried to put warranty reference number and no luck. .I have never had as much trouble trying to file a claim as using Assurance customer care. I worked At Lowes as grill assembler and was sold on Lowes. After this experience with Lowes, I will never recommend Lowes or buy another thing through Lowes, if I cannot get this claim filed and get my money back. I keep putting claim reference number in, and they say wrong number,,what has happened to Lowes service to customers. When I worked there, we took care of our customers!

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90. I piad for floorings, material as well as installation on 04/01/22. Material delivery was delayed, Installation is not done yet. I was lured to sign up for Lowes credit card for initial discount. I have paid but service is not received, and credit card company sending me billing for interest. Lowes is nothing but a white color fraud who takes the money but do not give service. Different department of Lowes do not work in co-ordination of each other. Different department at Lowes play game with customers , they tread customer as a football and kicking him here and there.

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91. I have been trying to speak with someone from Lowes for over 6 hours today! I purchased a washing machine and dryer and need to talk to a manager. I was on hold for over two hours with the Paramus, NJ store.
    201-686-xxxx
    The customer service for Lowes is beyond horrible!

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92. I need ONE section of fence Item 385343 to finish my project. Someone has to have one section!

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93. I purchased a utility trailer from my local Lowe’s back in July 2020 and still haven’t got the registration for it. Been dealing with the local store since then. And some how they managed to lose all of the pprwork on the trailer. When we bought it the salesman did paperwork for a new car instead of form 4017 for PTI plates . After 9 months of calling the DMV checking in the status of my registration and being told everything was good to go. February 2021 I received the packet of papers that Lowes had sent in for the registration with a notice they needed to go online and fill out the correct form . They had me leave al the papers with them. The only thing I have is the temporary plates that expired in oct 2020. Can’t even use the trailer it just sitting there. Which pisses me off. And the top part of the registration with the vin number and thankfully a copy of the receipt. Everytime I contact the local store they always say I’m sorry can’t find anything on it. And take my number n no calls back… Last month when I was in the store one of the assistant managers couldn’t find any of the pprs and was supposed to be contacting the vendor for new papers for the trailer… This is beyond insane and I have been more than understanding and patience with the local store but this is ridiculous… They won’t respond to my emails in over 3 weeks .. I have been trying weekly to contact them to see the status of the new papers from the vendor… At this point I’m contacting an attorney. I’m not asking for anything more than either the correct paperwork be done so I can get the registration for the trailer and actually use it. Or refund the amount I paid for it. Or exchange it for another trailer that they have papers for . Is that too much to ask these days???

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94. i was in your Brick N.J. store today at 12:30 and a women walked in with a great dane (dog) with no markings of being a service dog, then as i was walking to my car another women is coming out of the store with a large mixed breed dog. And before you think i am an animal hater YES i own a dog, but these dogs are not service dogs and should not be allowed in the store cause just like people they wake up in a bad mood, and if it bites a kid , you know what comes next law suits. I fully agree service dogs are trained and should be allowed in store , pets should be left home.

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95. I am presently on hold with customer service and the service advantage. I need service on a Pit Boss pellet grill. I purchased a protection plan and after being on hold for 2 hours, i was told that I had to wait 2 more business day to be notified when someone will be coming to repair my grill. Not the date that they are coming, but to find out if and when they are coming. I knew that the grill was not new it was to dusty and it had a tag on it like it was on display in the store. The delivery men assured me that the unit was new. This would have been the second time that I have used the grill and it wont work. Very disappointed with the customer service.

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96. 05/02/22 I ordered a Comfort built Pellet stove which was supposed to be delivered 05/06/22. I am still waiting on someone, anyone to tell me why this item has now been sitting in Lexington Ky for the last 6 days. I have contacted Lowes customer service on 3 occasions for a resolution on order 749735742. The 1st formal complaint given on 05/06/22 was escalated to nowhere. After waiting your 3 required business days for some sort of solution, I was told that the complaint was never filed. I was told to call Estes Trucking Company. I am wondering if Lowes has hired me to do the job that someone else is being paid for? If Lowes needs someone to actually figure out what is going on with their products I am open for offers. After my 3rd call to customer service I reluctantly contacted the trucking company, and they can’t tell me why my $2,000.00 stove is still sitting somewhere in Lexington Kentucky. If my problem is not solved within this business day 05/12/22, I will cancelling my order and contacting the BBB and the attorney general in NC. I am personally sick and tired of uneducated staff telling me that they understand and that they are sorry. So, as I told Pierre yesterday, Lowes has 24 hours to contact me or I will move forward with my complaint. So if Lowes still want to play this game of switch and bait I will personally make it my mission to escalate my issue with formal complaints. Today is 05/12/22, I have not one time been contacted by Lowes, Estes Trucking, or any other person involved in this transaction. Oh, wait a minute, Lowes sent me an email yesterday and wanted me to rate my purchase of the pellet stove. It is my understanding that Lowe’s does not have an online management team. Nor do they have anyone on this fake complaint team who actually do anything. I probably would like that job also. Is that a paid gig? If so, I will send you my resume. My problem is simple, I place an order. I pay for the product. Lowes delivers the product. Then we all move forward with our lives. At this point, I am doing the job of ALL of your customer complaint department and their management staff which apparently don’t exist. Please dont tell me that you are sorry and you understand. At this point now, I have been sitting in the state of Kentucky waiting on a pellet stove delivery and I live in Ohio. Your apology should come with a job offer. Hands down the worst customer service anywhere. I am expecting a call, an email, a delivery in this business day. If not, I am pretty sure that Amazon can deliver any item I order and give great customer service. Then I will escalate my complaint. It will be kinda like the customer service department at Lowes but will actually happen.

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97. I want to complain about the local manager at the Bloomington Indiana Lowes store. I have a billing issue and I want to address this with a general manager. I have had a problem for over 3 months.

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98. hello there I purchased a sliding patio door in sept, of 21 the door was delivered on time, but the left side of my panel the blinds do not work, I’ve been to the Plymouth meeting store several times which I frequent offten,we put the claim in with the service rep in doors and windows, and my 3rd visit I was told I picked up the new replacement panel which I did not ,they claim the put the order back in for the repair person to come out we never herd nothing back its now may of 2022 no one have contact me about replacing the panel.i even sent them a picture of the new door on request of the rep, we still have not received no reply,i ask to speak with the manager on duty not available.

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99. This is not a complaint but I had a concern I bought some blinds and September 2020 and I can use those blinds and I took them back today and they told me I had passed the time window of return but however this was when the Covid came about and they and you know that I wasn’t allowing anyone into my house to either Fix It or install them and I was told today that I could not get a refund and this is well over $350 and I know your policy and I understand your policy but this was out of my control for the cove it I was just wondering if someone could assist me and at least get a store credit because I can I can use those blinds I just need some assistance if you can help me with honoring my purchase that I could not return and would like to get a store credit please if you don’t mind I will provide my phone number which is 714-310-xxxx

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100. I have been trying to get retaining wall blocks from lowes here in wva. The web sight says they are in stock but the store says they do not carry them. Question is why is their web sight saying one thing and the store says another. I f the store does not carry the item it should be taken off their web sight. The blocks i am looking for are 12-in x 9-in concrete retaining wall blocks item #342673 model #10903062. Is there any lowe’s around beckley, w.va. that carry these blocks.

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101. I noticed today that Lowe’s #467 is profoundly out of compliance with ADA rules concerning aisle width and accessibility. I called and asked for the MOD someone in Customer Service who said he was MOD told me he was unaware of any rules regarding aisle width, and that the layout was provided by Corporate and he could do nothing about it. I will try to contact an ADA lawyer to provide him with all the information he needs. I will reconsider if I find that “Corporate has advised him of the consequences, and the layout has been substantially improved with regard to handicapped accessibility. If I get no response, I will proceed with legal recourse.

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102. I would like to make a complaint about one of the associates at store 0668. I went to the store today to make an even exchange of two tshirts, different sizes. I was directed to Customer Service, where Chris was going to do the transaction. She did not listen when I was trying to explain what I was trying to do. She was too busy speaking to other associates behind the counter. She asked for my drivers license, and after approx 15 minutes of waiting, while she was talking to other associates, I finally ask what was taking so long, because I was in a hurry. She snapped at me and said she was “busy”. After another 5 minutes, she slammed the receipt on the counter for me to sign and handed me a Lowe’s gift card and put away the tshirt I was trying to purchase. I explained again that I was doing an exchange and taking one with me. She said she refunded both, even though I had given her the original receipt. She then handed everything over to another associate and said “can you do this transaction, because apparently this lady has a problem with me.” To which I responded “I don’t, but I am about to”. Then she stomps off. The other associate, Betty, apologized and was able to do the transaction quickly and efficiently in like 2 minutes. It is possible Chris was having a bad day. But I have been in retail for years and I know for a FACT that you do not speak to or treat customers the way Chris did today. She does not need to be in Customer Service.

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103. I have purchased flooring at Lowe’s. I have issues that came up. Service Pros claim manufacturers issue. The manufacturer said it is service pros. I want a refund or the floor fixed.

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104. I tried purchasing a mower on Lowes website, which led me to getting a lowes card that took 9 days to arrive only to be told my credit did not rank high enough for the purchase. Now I have a useless card which I will never use. If my credit was not good enough for the special financing. I should have been told immediately rather than being forced to get a credit card. I respect honesty no some BS game. Nice how you treat your loyal customers with a pandemic over the last 2 years. As always business before the customer. I will share my experience on social media and in other ways. Thank you for showing me Lowe’s is not customer friendly and only cares about the almighty dollar.

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105. I purchased a refrigerator July of 2021 they contracted spirit to deliver it and they done damage to my foyer,dining room and kitchen floor and they are not working with me on fixing it. Please someone help me resolve this issue thank you!

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106. I visited Lowes North Canton this morning to make some purchases. I lost my credit card and had to cancel it, and waiting for a new card. So I needed to use a personnel check which was denied Certegy. I have a credit rating of 850 and I’m a veteran. I was very disappointed I had to use cash to make my purchase.

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107. I have been waiting on the phone for over 45 minutes forr a customer service rep to answer the phone at store #0410 in Myrtle Beach. I ordered a matching set of washers and dryers (#887753226) on March 27th. I had them installed today and realized that they gave me a dryer that opens from the left and a washer that opens from the right. This is so irritating. Both should open from the LEFT. I want them to correct the the washer they delivered as I cannnot open the door to the washer properly when it opens from that side. I asked for LEFT opening appliance. They mixed them up when they delivered them. They will not answer the phone to correct my order, so I will probably return both.

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108. Absolutely the poorest customer service I have ever experienced. Asked for a manager “Mike Lowes id 1700577” who told me it was my problem. Order a Product through Lowes online. Vendor will not help as Lowes is the buyer. Lowes hasn’t done a thing to assist me. I’m cancelling my Lowes credit and will no longer be using Lowes ever again. Filing a BBB complaint as well.

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109. Madison Indiana Store #1735
     On or about 4/23/2022 I went to purchase a refrigerator but rather than take my order I was told to come back (keep in mind gas is now nearly $4.00 per gallon) on or after Monday due to a new delivery system being installed and that if it was ordered after Monday I could possibly get delivery in 1 – 2 days versus a possible 2 week delivery date.
     On 4/26/2022 I went over to purchase the new fridge before the sale price went off on 4/27/2022.
     I was told it would be delivered on Saturday, April 30 then they called and said it would be Sunday May 1, 2022. Then they called and said it would be Tuesday, May 3. When it got delivered the door has a dent in it and the doors were not aligned properly.
     Delivery driver noted the damage and told us to call the store. They gave me another number to call and they offered 6% discount and told me how to align the doors or they could replace it. I told them I wanted the refrigerator replaced because I did not pay $2989.78 plus a haul away fee to have a damaged fridge. After 16 phone calls I was able to talk to the appliance supervisor and tell her I wanted it replaced. On 5/4 at 7:50 PM EST I received a call from Lowe’s Delivery phone 800-810-6102 saying that they would deliver on May 5, 2022 between 8 am noon or 4 pm and 8 pm. On May 5, at 3:30 pm EST I called to get the status of the delivery, and first told they could not find my order based on the phone number I gave them. (I had asked them to update the phone numbers in their system at the time I placed the order) I called back again and the next operator was able to find it under my name. That operator advised the refrigerator was not loaded on the truck and that the Lowe’s store failed to call me and let me know for unknown reasons but I would need to call the store for another delivery date.
     On 5/5 I had to call 6 times to get through to a person. The phone would either ring and someone would pick it up and hang up, if they did answer the phone I would be put on hold for long periods of time and finally hang up and call back then I would get transferred to the department only to never get hold of a person or to be put on hold again for another long period of time or get cut off.
     The appliance supervisor (Erin) advised tht Andre (the delivery manager) told her I had a refrigerator and a dishwasher scheduled for delivery on Saturday and then she said it would be delivered on Sunday because it was coming from the distribution warehouse to the store on Saturday. I told her I did not have a dishwasher just a refrigerator. Then she said she was confused but either way the refrigerator would not be delivered until Sunday.
     It appears there is a lot of fingerpointing in this store. Store associates see a customer coming and they turn and go the other way. There are times they are huddled together and won’t stop to assist when you walk by or they all scatter.
     We spend a lot of money in that a store and there are even times when we have had to load our own materials while and associate fiddles with his gloves or positions himself in an awkward positions or actually stands and watches as we load. The have one manned check out while the other scan and goes are backed up down the aisles. Many customers stand there and shake their heads. The COVID excuses for poor customer service, out of stock items on the shelves but yet stacked high on a shelf that you have to first find and associate who then has to find a fork lift operator to get the merchandise down to the customer level are getting old. There was actually a young gentlemen there a month or so that was awesome, very polite, respectful and helped me lift and load my car.
     Perhaps some high level executives that really care what is happening at the customer level should visit the store as a regular customer to personally observe the way this particular store is managed and to hold the store management accountable.

     Disappointed and frustrated

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110. RE: Store 696 Proj# 729587532 on behalf of Chris Brewer (321.514.6200)

     Fri29Apr22: Purchased toilet and arranged for installation.
     Mon2May22: Installer arrived and replaced toilet. Approx completion time: 2 hours.
     Tue3May22.earlyAMEDT: Noticed toilet base seal slightly leaking (pic available).
     Tue3May22.earlyPMEDT: Contacted store installation dept. Explained issue, lady on other other end said she would open work order.
     Wed4May22.earlyAMEDT: Noticed leak increased to moderate.
     Wed4May22.0945EDT: Called store, talked w/Linds[a|e]y (different lady from 3May). Asked for status on work order and requested immediate affirmative action today. Lindsay said, if leak getting worse, and no installer available, then I should call a plumber to repair the issue and bring service invoice to store for repayment. I responded her answer was unacceptable. She then put me on hold to supposedly to find an available installer. After 15 minutes on hold, I was auto-transferred to Philippine Customer Service Center. Talked w/Sam who had no clue what to do.
     Wed4May221115EDT: Called 1-800-445-6937, talked w/Heather. Explained all above scenario. Heather said all she could do is open a ticket and send it to the store. Which is spot-on right out of a Dilbert cartoon, of course. I politely declined.
     Wed4May221130EDT: Called Mr. Ellison’s published number: 1-704-758-1000. Selected option 3. Recording advised me that office was closed and to call back during [sic] normal business hours. Dilbert cartoon Part Deaux.
     Yeah, anyone who is of reasonable mind simply cannot make this up.

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111. Long waits for Lowes Customer Service for Protection Plan. I regret buying a refrigerator and washer and dryer from Lowes. I also bought a stove and microwave but fortunately I did not buy protection plan. I have called twice and hung up after 40 minutes waits both time.

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112. Have had terrible customer service on a Frigidaire side by side,STILL UNDER WARRANTY.

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113. On July 21, 2021, LOWE’S Store# 2822, charged my Credit Card Transaction#88903886 for a total of $5,212.17 + Tax (Invoice# 91822) for cabinet’s installation labor that included removal services of old cabinets. The removal of old cabinets were not provided by LOWE’S contractor and for those services we are seeking a refund for a total of $825.00 + 8.25% tax ($68.00).

     Below is a list summarizing all labor services charges appearing on the store receipt that were charged to my credit card. These labor services were not provided by LOWE’S STORE NUMBER 2822.

     LOWE’S STORE NUMBER 2822

     Transaction # 88903886
     Order Date : 07/21/21 17:17:14
     PO# 162026454

     ITEM# DESCRIPTION CHARGE
     420345 REMOVAL EXISTING CABINETS $455.00
     420393 HAUL AWAY CABINETS/CTOPS/DEBRIS $245.00
     420607 REMOVAL OF LARGE APPLIANCES $34.00
     420602 REMOVAL OF SMALL APPLIANCES $17.00
     420484 OVEN CABINET ALTERATION $74.00

     Total: $825.00 + 8.25% Tax ($68.00)

     The cabinets installation began on December 30th, 2021 and as of April 29th, 2022 the job has being completed. The following lists all labor services listed on LOWE’S contract for which I was charged $5,212.17 to my credit card.

     (1) “REMOVAL EXISTING CABINETS” –Not completed by LOWE’S Contractors

     (2) “HAUL AWAY CABINETS/CTOPS/DEBRIS” Not completed by LOWE’S Contractors

     (3) “BASIC LABOR CABINET INSTALL”

     (4) “REMOVE TILE COUNTERTOPS “-Not completed by LOWE’S Contractors

     (5) “INSTALL TOP MOLDING”

     (6) “INSTALL DECORATIVE ACCESSORIES”

     (7) “OVEN CABINET ALTERATION” – Not completed by LOWE’S Contractors

     (8) “SINK BASE CABINET ALTERATION”

     (9) “REMOVAL OF APPLIANCES” – Not completed by LOWE’S Contractors

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114. Your Lowes store will not answer a phone call. I have been on te phone over an hour. I fell in their parking lot due to uneven pavement of the parking lot. Store at 3000 Glimcher Blvd Hermitage, PA 16148 that lot needs fixed and they are not answering the call

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115. How do I find out who the regional manager is in Georgia that covers the Canton, GA store. I will also need the phone number and email of same. I am having delivery difficulties with an order and the staff in the store has not been helpful or truthful. Thank you.

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116. I came into the Loews store in Myrtle Beach, S.C. I was going back and forth from customer service to the register. I could not find the light fixture I was looking for and also wanted to purchse a metal closet system by closet maid for $199.00. I purchased other items. I went to the customer service and they told me to go to the register to find out about delivery. They were not sure if I get free delivery. Went to cashier and she sent me back to customer service. There were a few who were involved in my purchase. I an only remember Ms. Que and Ms. Preet.
     My items ringed up a little over $400. Ms. QUE said that I would get free delivery only if my purchases were over $500. I got off line and went a bought two more items, $70 each which bought my total to way over $500. Ms. Que said that it still was not allowing me to get free delivery. I asked to speak with a supervisor. The supervisor would not speak with me. She just informed Que that she could not override the charge and I should ask someone at the register. So I went back to the register and Preet came out and told me that she could not give me free delivery. Que did speak up and said that her belief was that the customer get free delivery when they spend $500. Preet said no and that they were not giving it to me. I informed them that I was a good customer. Actually, I spent about $174 at Loews yesterday. I have also purchased a stove, refrigerator and a microwave from Loews since January. My daughter has also spent thousands since January. I asked would they be willing to lose a good customer instead of taking a loss on delivery. I told Preet and Que that it was false advertisement to tell me to purchase more items so I could reach over $500 in purchases. Then after I spent $500, they tell me that I still cannot get free delivery. That is not nice to train the workers and tell them one thing and then change your mind. I was so disgusted because the supervisor never came out to acknowledge that there was a customer who needed assistance. That is so disrespectful and to just let a good customer leave the store unhappy and leaving all the items she shopped for in the store. Yes, I left over $500 worth of merchandise at Loews because the supervisor never came to speak with me. Ms. Que was very professional but the supervisor was the one giving out incorrect information to customers. That delivery policy should be where customers can see it. I want to hear from someone in reference to this matter. Thank you.

     Mary Williams

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117. cant seem to get my cabinets installed in a timely manner. First Craftmaid cabinets are a joke , the quality of there workmanship is terrible. Everytime I get a cabinet delivered something is alway wrong with it. Also I havebeen talking to the manager at South High Street Lowes first he seemed to be pretty good. Now I have called him twice and been into the store and he is off. They told me in was in today at 10:00 I called at 5:15 and they said khe just left. My husband has tried calling him and we get the same run around. Idid tal;k to him aweek ago and he said he tried to call the installers and they did not get back with him. This has been going on since approx January. I only need cabinet above the microwave installed and a door. Here it is not up yet. I need this done because I can get my backsplash installed until the cabinet is up. Let me tell you I am done with Lowes after this and I promise you I will tell everyone about your service and not to do business with you! your contractors is a big problem of yours. I expect to hear from someone as soon as possible or I will be taking further options. Thank you! Pat & Denny Bernthold 614-837-xxxx

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118. Your accounts receivable department misapplied my Dad’s , Cain Colvin, $347.37 payment for account ending in 54451. When we called and asked to correct the payment, 3 people said the request was entered. Today, Sandra said the back office will look at it and IF there is a correction needed, if will be done. My Dad is paying off account today and will NOT shop at Lowe’s again. I’m not closing my account but, won’t shop at Lowe’s anymore either and tell ALL my friends to not shop there either because Customer Service is not helpful and wouldn’t let me speak to anyone in Accounting.

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119. I was shocked today . I bought a lawn chair coushion at the store in Greenwood Village Colorado and they only had one so I wto the Littleton, co store found the other ones I needed at ten dollars more each. The manager told me they do not match other Lowe’s prices . so stupid. i could see other stores but. but not your own. it cost me an exter 30 dollars. home depot does not dothat

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120. Bathroom was horrible! Nasty and Out of stock. The store conditions were a jumbled mess multiple employees leaning against the fixtures talking amongst themselves the whole time we were there

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121. I’m reaching out due to the fact that I was written up today at work and was put on a final about an incident that took place at work maybe about two weeks ago. To my very best acknowledge I was working in lumber and I’m thinking I locked the doors to walk up front to see if my other coworker had started cleaning because we were about to close for the night and went back to my destinated area. I’m highly aware of why Traci chose to write me up but to just go to the final stage when I’ve never been written up is why I’m reaching out because I honestly feel that isn’t right. I’m all for accepting when I have done things totally wrong but to wait about two weeks after just isn’t fair at all. If any questions or more details please feel free to call me at (229)554-xxxx or via email. Thanks in advance

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122. While trying to reach some garden fencing, three (3) boxes situated both on and above the fencing fell on my head, knocking me to the concrete ground. Another shopper told the employees, none of whom witnessed the accident, and they came to check on me. I let them (Da”Rell) know my right shoulder, right thumb, side, and back were hurting but I was able to continue to the checkout. Within about 30 minutes, the pain intensified, and I hurried home to apply Ice to the affected areas. A couple hours later, I called and tried for over 30 minutes to speak with someone (a manager on duty) who could advise me on what to do next since I felt the need to have my shoulder and other injured areas checked out. After holding for nearly 10 minutes, I was hung up on, making me very angry. I called back and, again, was put on hold. After at least 30 minutes, I hung up on them as NO ONE ever came to the phone! I am incensed that a business-like Lowe’s has such poor quality in their Customer Service Department! I will be going to the doctor to check about my injuries, if anyone cares. My cell number is (678) 231-xxxx if anybody from Corporate deems it important enough to check on a customer who spent nearly $400.00 in the last several days. Appreciate your concern, or lack thereof, Stacey Speer BTW, this happened at the McDonough, GA Lowe’s on April 23, 2022.

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123. If I purchase an item that is back ordered can I get a refund if I find the item earlier from another vendor

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124. On January 28, 2022, we ordered new cabinets, quartz countertop, sinks, etc for a master bath upgrade. Once the boxes were delivered they were placed in our garage until we could get a contractor to install everything. To our surprise, several things were damaged. The quartz countertop was damaged with a significant sized chip on the front left edge of the countertop. Additionally, two of the cabinet pieces were damaged as well. Fortunately, the two damaged places on the cabinet were on the edge and can be covered with trim pieces. As a retired Air Force veteran, I shop at Lowes frequently to take advantage of the veteran’s discount which is why I chose Lowes over a higher end bathroom designer to complete my master bath project. To make things worse, all the pieces to complete the bathroom were not ordered (side skins and scribe molding) which has delayed the installation even longer. It wasn’t until after my wife and I followed up with the cabinet department that we discovered the pieces we needed had not been ordered. I would very much appreciate a manager to contact me with a potential resolution.
     Thank you
     Robert Fox

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125. i tried to buy a piece of wood at lowes this morning it didnt have a price sticker on it it was priced at 6.95 took it to the cashier and they tried to sell it for twice the amount im a disabled vet along with ssid and was basically told i was trying to steal it and a manager said the same thing so i will not shop at lowes again i will go to home depot ur staff has no respect for disabled vet or disabled period store #1692 terminal 11 thank u and good bye

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126. Bad experience customer service didnt return my items

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127. My 81 year old mother bought a refrigerator from your store in Madison, Ga. 1 year ago under warranty she’s from Monticello, Ga. The refrigerator stop working due to a faulty part. She notified the store and they sent someone out to repair the item. The store and the repair stated the part was ordered. It’s been a month now and the store is stating the part is at the warehouse waiting to be shipped. Why should this 81 year old citizen have to wait a month for a part and the part still has not arrived to this valued customer nor a phone call?

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128. Went to the Mount Vernon Lowes on Coshocton Rd and bought a John Deere riding mower. Delivery called several days later to set up delivery. I told the scheduler that I would take the day off and we needed to leave for an appointment at 3:30-3:45. She says that shouldn’t be a worry, and she said she’d put a note in the system but the driver would call ahead before arriving. Today was the day of delivery. I never received a call. At noon I called the Lowe’s store and delivery stated they were just loading the truck and would be to my house on 1-1.5 hrs. This would be by 2:00. Perfect! At 3:15 no delivery. I called back to the store and was transferred to the wrong dept, called again, then accidentally disconnected then 3rd time noone answered in Delivery dept so the phone went dead. I called again and the associate says they had noone scheduled in delivery to answer calls. What!? I asked to talk to the manager, Tyler. While explaining to Tyler my situation and frustration about taking the day off to be here to receive the mower I wasn’t happy. He look and said well it’s not on the truck so I apologize. While on the phone call with Tyler I has a call beep in, figuring it was delivery driver I answered the call. It was the driver telling me he was sorry but they couldn’t deliver the mower today afterall…it was 3:24pm. I said that not acceptable. I’m on the phone with the store manager and I’m not able to take another day off this week for delivery that was scheduled 10 days ago for today!! I told him I lived 2 minutes from the Lowe’s store and this was ridiculous. He then said I’ll bring it out, give he 30 minutes. I told the manager that and he said he’d help the driver load the mower. They brought the mower at 4:05. And we clearly were going to be late to our apt. He unloaded the mower only to find out it didn’t run or start! Imagine that. So they recommended leaving the mower and a Lowe’s employee would come out tomorrow to look at it… NO WAY. I said we work and noone will be home. I told him to take the mower back and bring us a mower that runs please! So here at are 4:51 and on our way late to our apt that we people had to adjust their time for us all because lack of management, scheduling, customer service of Lowe’s!!! Totally and completely over this. We’ve spent over $10,000 on carpet and flooring, several thousands on appliances, thousands on custom window coverings and much much more and this is the service we receive. Lowe’s Corporate and Management should be ashamed! This is final straw for my husband and I. We will find another store to purchase what we need.

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129. I have been waiting for 3 months for my carpet to be installed. They brought the wrong carpet the first time, then the order wasn’t put in & processed like they said it was the 2nd time, & then I ordered a 3rd time, on 4/8 & he said that I would get a call about installation in 2-3 days, it has now been a week and a half. I am absolutely fed up and nobody at the Arlington location ever answers and there is never anyone in carpet!

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130. Does Lowes have a any customer or is it ? Happened on Lowes Website!!
     NOT MY PROBLEM!!!

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131. This is my 2 nd suppose to be delivery of a washing machine that never arrived. I wait long times to request a manager but I never get one. I get a last minute call on the DATE OF DELIVERY THAT IT IS NOT ARRIVING. I’m losing money, no working while waiting on a false delivery. The location is Lowe’s Inman Park location in ATL. I spoken with Ms. Cassandra 2’s who was rude, lying to me & not answering questions needed. She also setting up apptmts I can’t keep at the last minute. I need my washer ASAP or it becomes free the 3rd time.

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132. we were interested in having carpet installed through your Sanford, Me store. Two week ago (4/4) a gentleman came into our home to measure two rooms and the hall for installation . My husband went into the store on the 6th to give them our final choice for the estimate…found no one to help him. We both went back in on the 7th and gave the info to the gentleman at the desk who was able pull up the estimate of carpet needed. We gave him our final choice and was told an estimate would be done and e-mailed to us. I called the store on Thursday the 13th and was told that the estimate was probably done and sent. I explained that we haven’t received anything yet and repeated my e-mail address…and asked that he read it back to me…. I have called the store again and can not get anyone to help me get an answer. Today is now the 18th of April no info from the store …and no answers when I call this department….after several employees asking what dept I wanted and never getting anyone from flooring I told a young lady who picked up what I need and she told me we don’t have anyone in flooring…now I am a bit pissed…and explained to her that we have an account with your store with a very sizeable credit limit…was looking to have approx $2800.00 in carpet installed and no one to help…so I will take my business elsewhere… I just thought you may want someone to check in with the Sanford , Me Store as it appears no one is there to take are of the customers ….

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133. I have been calling my local store as well as corporate office with a complaint for 5 days with no help. If someone does not take my complaint seriously and take care of my situation I will be returning a $2,000 washer and dryer set and will never shop at lowe’s again.

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134. Who would I call About a storm manager telling me I cannot come into the store and by no more I spend a quarter million dollars in that store I own a fencing business and I would like to talk to a higher upper person Hershey

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135. I bought a riding mower on 4/2/22 on my charge card. It was to be delivered on 4/12/22. On 4/13/22 I called to see where it was and they had no info on me buying it. After 2 hrs of investigating the woman finally figured out the problem. Now I am having to wait on someone to put one together before they can maybe deliver it. Don’t know when this will be. Just lucky I had my receipt. Very disappointed customer

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136. When are you going to stop cutting back on military discounts I just came back from purchasing lumber and they Refused to honor my 24 years of service disgraceful

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137. I purchased a Samsung refrigerator freezer from Lowes with an extended warranty. Im early February the unit stopped working. I filed a warranty repair claim with Lowes. S&S Appliance company came out and said it needed a new circuit board that would be ordered and should be available in 10 days. It is now April and I was told the part would ship on April 4th. Yesterday S&S said the person who told be that was wrong and their is no ETA for the parts. I have waited long enough for the Lowes warranty repair with no known date if and when the parts would be available. I would expect that since the unit cannot not be repaired and I have waited a sufficient amount of time that Lowes would replace the unit.

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138. To whom it may concern:
     my complain has to do with your store in Santa Fe New Mexico. I work for a company called Quail Run it is a retirement community. The problem we have is on March 31st 2022 at 3:15 pm some unauthorized person from Quial run poised as an employee and purchase a table saw for the amount of $474.00 dollars. I went do3wn to the store and ask to speak to manager Tim (mod) who came and spoke to me and my purchasing staff. we asked to get a copy of the person who made the purchase and were denied. Tim did admit they did not check ID or see if this person was on the list to purchase. Again we asked to view footage and said your policy read we could not view and would have to file police report to get footage which would be turned over to the Santa Fe police department. If we are to pay a bill for false purchase this is not good business from Lowes! We need to view footage to see if one of are employees has some involvement on this matter so we can take action from are end also. I can be reached at 505-369-xxxx I am the Facility Director here at quail run. Thank you look forward to your responds.

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139. Greeting Mr. Ellison,
     I have been working with the manager of Lowe’s Cortland(NY)and have come upon a stumbling block. After extensive review of the kitchen cabinets I purchased from Lowe’s, Lowe’s says they can not help me. Although Lowe’s(Andy Kline, the manager) agrees with me that my cabinets do not match (the grain) Lowe’s is unwilling to work out a remedy with Schuler, the cabinet company Lowe’s sells to the public(me). I have been left to constantly follow the maize of Schuler’s hierarchy and reiterate, send pictures, wait and wait for responses,etc to no avail.
     As my sister lives in Mooresville (and just purchased a kitchen from Lowes) I am often in the area and would like to explain the details of this kitchen mishap to you. It has been a long, grinding experience and Lowe’s seems to be turning its back to me.
     We like Lowe’s and are grateful it has a location in our small community. We do not like feeling “worked over” by Schuler or Lowes and hope you will hear our story. As I read your story a bit I see you are connected to Memphis. Our son has just relocated to Tennessee. We are beginning to enjoy our relationship with your alma mater and my past experience with Graceland. I’m always amazed at how connected we really all are and how our stories join us in community and good faith.
     To that end, I am asking in good faith for a review of our kitchen cabinet situation. I want to believe that Lowe’s cares.
     I am available at the below listed numbers and will be in Mooresville on Lake Norman in May. My sister would never forgive me if I did not see her new kitchen and I would love to meet you.
     Best Regards,
     Nancy Meo

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140. I was at Lowes today looking for 3M tape We thought it would be on the isle with Velcro but we couldn’t find it. There was an employee on that isle, so I said, “excuse me, ma’am, can you tell me where the 3M tape is?” She gave me the most annoyed look and said “3M tape? That’s a name brand”. I said, “yes, we just need to know where it is”. She looked at me like I was stupid and said “isle 10” – paused, then said with a very sarcastic tone, “with all the other tape”. I went back and got her name because I was in disbelief how rude she was. The manager I spoke to was very nice, apologized, and said that she was always that way. I find this very unacceptable, and would never want that type of employee representing my company. Normally the employees at Lowes are very willing to help.

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141. I would like to know if you give out rain checks what does store in Newnan Georgia has not had the brown mulch they say they do not give out rain checks I called today Wednesday they said they were given out rain checks my wife went up there this afternoon and they were not giving them out like to know what is up or the CEO can call me back 770-841-xxxx.

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142. I PURCHASED A FRONT DOOR AND WINDOWS AT MY LOCAL LOWES. MY COMPLAINT IS ABOUT THE FRONT DOOR. WATER IS SIPPING THROUGH BETWEEN THE DOOR AND THE FRAME/SLAB. I CONTACTED THERMA TRUE (MANUFACTURER). THEY CLAIM THE DOOR WAS NOT INSTALLED PROPERLY. I NEED THE INSTALLING TEAM TO SEAL IT PROPERLY FOR ME.

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143. I rented a truck for 24 hours. A great experience. I finished with it early. Total rental time 12 hours. Store 0417. Would not refund me any money for early return

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144. We ordered several doors and they were installed in Jan. the contractors (Store hired) damaged the doors during installation. We have been back and forth with Lowes to order new doors and they are just playing games with us. We can’t install our storm doors and they are laying in the garage and one has a pet door. It is my understanding that it is our right to have the doors replaced or a full refund if they are damaged. There should be no questions asked. It is going on 3 months and no one is helping us resolve this issue. We bought at the Hope Mills Location in NC. Thank you for your concern.

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145. I am an MVP member and have had a Lowe’s Business AMEX card for over 20 years. I have received MVP points for small purchases, but not for the $2,976.80 tile purchased on 2/14/22. I have spoken to numerous Lowe’s employees and NO ONE can help me. PLEASE HELP!
     Cynthia Gillen 301-537-xxxx

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146. Mr. Ellison,
     I am not sure that this warrants your time but someone on your staff should check into this issue. Do any of your staff really spend any time in the stores? The stores in the DFW area seem not to want to run the AC units!!!! Yesterday for instance it was 82degrees in the store 2779 with nearly 71% humidity. There are associates that actually go sit in their cars with the ac on to try and cool off or hang out in the restroom since that is where the ac is actually on. It is also a loud statement when customers state that they need to go outside to cool off. The summer season hasn’t even kicked in and these stores are unpleasant work location pertaining temperatures in the store.

     rgds,

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147. Went to Lowes on Overton Ridge in Fort Worth, Texas today. Went to check out. No registers were available so went to self checkout. I didn’t see the small notice saying no military discount at this register. When I asked the person in self checkout they were rude and pointed out the notice. I cannot believe you don’t have enough cashiers or none open so forced to self checkout only to be treated horribly. I will take my business to Home Depot who give you the military discount at any register and are nice.

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148. Since some people change their military discount policy and have made it so hard to use I have done all my business with Lowe’s the problem I have is I was forced to go to home depot today to buy $200 worth of sheet rock because nowhere in town do you have cement board To finish a bathroom no water proof sheet rock

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149. Wake up idiots!!!! Your mask commercials are a joke and everyone looks stupid!! Covid is over , madk are over. Get over it. This isn’t communist China. No one is required to wear them anymore. Stop with the theater please already. Mask never stopped any of it!!! Live in fear Like a fool. I will no longer shop at your stores as many are boycotting you. Snowflakes

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150. On Feb 28 we ordered an amana washer and dryer – the dryer had to be ordered. Threem weeks later we still didn’t have the dryer. We rec’d a phone call saying that it would be delivered march 26 between 5:30 – 9:30. Guess what – no delivery no phone call. My husband went to the store and was told it would be in on march 30. If not we would get a call – guess what – no call no dryer. My husband went to the store again- he was infuriated. you have to understand my husband doesn’t get mad – he has a very long fuse. he demanded a dryer that was comparable – got a GE – I wasn’t happy with his decision ad the amana (whirlpool) was a better brand. We got it delivered april 3. Guess what – they wouldn’t install it – our gas line went directly to the dryer and they said they couldn’t install it. My husband went to the store where he was told that they didn’t have installers for the dryer – the delivery men are the installer. so- we had to find an installer- which was BS. Your customer service stinks. When you try to call it takes forever for someone to answer the phone and then you are put on hold – then you are disconnected. I can see why you have closed stores. this all happened at store 1848 – the male manager was Sherman. My husband didn’t get the female’s name. Sherman – who left us hanging in the wind – was the last one he spoke with. forget – we were supposed to get the old dryer picked up today spril 9 – guess what – no call no pickup. so now we have to get rid of it. We will be taking our business somewhere else and spreading the word about your business practices.

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151. Something needs to be done with the appliance warranty division. Waiting months to get an appliance repaired or replaced as this is the 4th major repair in a year. Supervisors do not care about customer service as they do NOT follow up on what they tell you they are going to do. You can not talk to a supervisor when you call. Now they have “lost” information from the file that was there last month. Getting run around from all the other phone numbers you contact. Have spent about 40 hours on hold in the last year.

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152. My name is Chris Winkler in 2021 I purchased a window install totaling 14k. It was installed in Nov of 2021. Installers did a great job but customer service by Lowe’s has been very poor. When the windows were installed one had a bad spring. This was pointed out by the installer Mike. He said lowes would follow up. Also one on the windows was to flimsy and installers agree should not be installed. Following that install it to several emails to Dave Fraley trying to get the window picked up and the defective window repaired. After multiple emails, I finally had to threaten to file a complaint with the BBB before he responded and finally came out a week later. Install had happened in the first week of Nov. it was Jan before he came back out. He picked up the window we were not using and inspected the window with the bad spring. He looked at the window with the bad spring and assured me it would be taken care of. Nothing for 2 months I emailed him twice, no response. I called his phone and was shocked to find out he did not have his voicemail set up!? On 03-30 I finally called in on the 877 -505-4923 number and spoke with a Brandon. He looked at my account/contract (which is tied to 269-425-5120) to my surprise he advised me there had not been a work order initiated . He tried calling Fraley and found the same thing I did with no voice mail set up. He advised would set up a work order and assured me someone will call me within two days, that Friday April 1. I did not hear anything for several days and finally called in again on 04-06 (a week Later) and spoke with a Michelle who tried to reach the installer with no luck. She assured me that someone will follow-up with me the next day to make sure the installer calls to set up the appointment. I did not get a call from the installer nor from your company as promised. I got sent an email which was supposed to go to the install with a copy to me however THEY DID NOT ADD THE INSTALLER EMAIL ADDRESS TO THE EMAIL! I had to forward it to them myself. I am not a builder just a customer, but I can tell you that I remolded a home using lowes. We just spent 4k on a counter top (under Elizabeth Winkler for your reference) plus 14 k on windows all in 2021. We buy all our garden and landscape products from Lowe’s every year. All of or appliances and a snow blower. the spring on the window that needs replaced is a $5 item and under warranty think about that. I will not spend another cent at a Lowe’s all because of a $5 spring. Years as a loyal customer and this is what I get. I need this rectified ASAP

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153. We ordered skylights for our home in Dec was hoping to get done but weather set in.So we had them done now.Well we ordered flat one they sent us curved ones Could not return because takes 6 weeks to get and oukd not leave 2 holes in my roof that long.So had to pay contractor more to get them installed.I feel since,I was sent wrong ones you should fo something a out it as it was not our fault you sent wrong ones.We did not know if they were right ones or not we are not contractors Very upset had to pay extra because of your error.

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154. laminator floor not complete

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155. Why don’t I have permission to access your site on the internet? See what I get: You don’t have permission to access “http://www.lowes.com/pd/Lawn-and-Garden-Products-4-Pack-White-Asparagus-Fern-in-Tray-L5775/1000021475” on this server.
     Reference #18.1ded19b8.1649011447.1aaa944

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156. Please help with our problem with progressive leasing thru your company.
     I understand the policy through lowes and progressive leasing is you have to finance all the amount of what your looking to buy. . My husband was all set to buy a zero turn mower. With no mention of not being able to pay the difference between what progressive leasing offers you as financing and your price, so now we can’t get the mower. I would like a phone call with a resolution to the misunderstanding between my husband and your company.
     We need this mower please contact me ASAP.
     Please call me on this matter, I am afraid they will sell the mower out from under us before we can get a resolution. There has to be a way to get it so we can have this mower.
     Can we get a lowes credit card for t
     Thank you
     Bonnie
     315-527-xxxx

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157. HAD TWO HOME CONSULATIONS APPOINTMENTS WITH LOWES TO HAVE TWO WINDOWS INSTALLED AND BOTH CONSULTANTS WERE NO SHOWS ONE CALLED AND SAID HIS CAR WOULD NOT START , THE OTHER ONE NEVER CALLED OR SHOWED UP , WHAT IS THIS A JOKE AT WAREHAM MASSACHUSETTS LOWES

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158. I have been dealing with a simple dishwasher repair that is covered by the extended protection plan since January. Lowe’s has done an excellent job escalating my concern and telling me someone will get back to me within 4 business days but nobody gets back to me with any update. This level of customer service is not acceptable. I am so frustrated with this entire process and is the exact reason why I typically never buy an extended protection plan. It is easier and less frustrating to just go buy a new one.

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159. Delivery was terrible, 1st time appliance was refused because of damage, second time lady at Lowes distribution center only comment was do you want to cancel. I’m in sales this is no way to treat a customer, no concern at all, so of I said cancel complete order. Maybe you need some training in customer relations.

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160. Ellision sheet square Liekage Problems

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161. We have done business with the Lowe’s store in Haines City, Florida, for years. We have always had good service, and so we planned to install new floring in our home and planned to do it through Lowes.
     We also recommended Lowe’s to our daughter and son-in-law who were carpeting their home to sell and looking to purchase flooring throughout their new home that they are building. The issues they had with Lowe’s have made me sure that neither they nor we will be purchasing anything through Lowe’s.
     They received an estimate for their carpet of $9000.00 for about half of their home that they are carpeting. The entire house is about 1450 sq. ft., and they were putting in a spec-home-grade carpet just to show and sell. Needless to say, they knew something was wrong.
     The gentleman refigured the carpet, indicated that he had double-checked the figures, and gave them a price. Much more in the correct range, they signed.
     When they were scheduled for installation, they received a call saying that while the carpet was cut and ready to install, there had been a $400+ mistake in what Lowe’s figured, and that they would have to pay the $400+ before the carpet could be installed.
     After several trips to Lowe’s to discuss that they would not be paying that amount because they had a signed contract, Zack, the manager, said he would just split the difference with them. They obviously refused, as they had a signed contract. Finally, Lowe’s agreed to abide by the contract and absorb the overage.
     Doing business in this manner is not what we are looking for, nor are they, nor is our other daughter who is also building a home. Zack should have acknowledged the store’s error immediately, and assurred them that there would be no additional cost to them. Again, they had a signed contract. This store appears to have great need for training and professional development. Tomorrow, we are meeting our daughter and son-in-law at Home Depot to pick out their appliances, the ones they had planned to purchase at Lowe’s.
     We are not the first people to have difficulties at this store. There are many in our development who echo the same types of problems. We hope that at some point, Lowe’s improves so that we can again shop there, as it is very close and convenient.

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162. Midtown Tulsa store manager Anthony rude non-helpful and argumentative with pro account holder would not acknowledge delays getting contractor out the door additionally will contactPro account rep will never shop that store again

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163. I forgot to give the store information that is not delivering my order.1308 BATTLEFIELD BLVD. N
     CHESSAPEAKE, VA 23320. THE SSTORE # IS 439.

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164. Good Evening,
     I have missed 2 days from work due to this delivery. I was called on Monday morning with a delivery time between 8-12 3/21/2022. I did not get the delivery and I was on hold for 1hour and 36 minutes. I drove to the store still on hold. The customer service person picked up the phone and it was me Paula Moore on hold 1hr and 36 minutes. I did talk to a manager Michael and he guarantee me it would be delivered on Friday and I received a call this morning saying it would be delivered today between 8-8. I called the store tonight and was told it did not get loaded on the truck. Does Lowes not value my time or the money I lost for the 2 days I stayed home waiting for the delivery. PLEASE ADVISE

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165. I purchased a new nail gun a few days ago. Brand new never been opened but when I got to the job site when I opened it not only was it the wrong gun but it was completely rusted, unusable so I went to take it back & they refused. Now they have a leak in the roof at must of had it by the rust on the nail gun. I need my money back I don’t wanna have to get a lawyer involved but when I buy a new product I expect a new product. Not a rusted out & it being the wrong nail gun that probably doesn’t even work from the rust

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166. I purchased a nail gun this morning & when I got to my job I opened it up & it was the wrong gun & all rusted. Went to take it back & they wouldn’t let me return it. Not only did it screw up my day but I also lost 120$. Now where there nail guns are in kc there’s a leak in the ceiling cause it was raining today and water was just pouring in & they had buckets to catch it so that explains the rust. But idk why it was the wrong nail gun but I need to get my money back bc what I thought I bought was supposed to be new & a different nail gun but what I got instead was a rusted out Brad nailer. I’m not happy.

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167. COMPLAINT
     RUDE ARROGANT MANAGER
     1605 Store Commercial Way Spring Hill Fl

     Jen Iannucci store( Not sure if that’s how you spell her last name) 1605 Spring Hill Fl Manager?
     Trevor attended to me a wonderful Custimer Service cashier He explained to me, ” You can get 20% off for credit card first time purchase WONDERFIL Customer Service and HE DESERVES A RAUSE NOW!

     I asked him who the store MANAGER, was. He then pointed to the manager as she was walking by. I wanted to tell her ho he said ” Jenn Ianucci ( If spelled right) as she’s walking by,. ” There she is,” he said

     I said, “Maam:” May I speak
     Her reponsse rude arrogant,” I’m off shift, okay
     I said Maam , but Im a customer
     She then angrily I’m off shift lifted a yellow chain, walked away and the other half of the chain FELL TO THE STORE????

     I was shocked!
     Then a Caribbean Worker and another worker I complained for them , to please file that complaint on here in Spring Hill Fl
     I said,” My 92 yr old mom and myself, DESERVE TO BE RESPECTED, on who we are AND TREATED WITH RESPECT, LIKE ANYBODY ELSE!!!! My mom was was dizzy and needed to sit on a bench as Yevor, there fiinalized her transaction

     All I wanted to do was tell her Trevor is an excellent Customer Service Tep and cashier He deserves a raise explaining to me and others to apply for the Lowe card to see if you qualify for that 20% off

     She didn’t want to hear it On or off duty, YOU NEVER TREAT ANYBODY, like that!!

     Black, white, yellow, red gypsy more Latin Jew Muslim Catholic or more like THAT! My mom 92, had head trauma from a fall
     Respect who we are.

     Thank You
     Complaint Jen Iannuci Manager?

     Trevor is an Excellent Customer Service Rep give him a raise, he deserves it Jen didn’t want to hear that
     Sometimes managers turn dirty if they see there job is in jeopardy to nicer kinder efficient people

     So they behave like that, till an undercover BOSS, disguises as a customer to see , how they TREAT, others
     Demote her

     We treat ” ALL” PEOPLE WITH RESPECT DIGNITY( STATUS QUO )POPULARITY ,NOT JUST WHAT YOU RESPECT OR THINK, OTHERS ARE?

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168. someone needs to contact me ASAP I have been waiting over a very long time for a resolution. all that keeps happening to me is I get transferred all over the country and yet a month later no one is able to give a name or email of the people who tell you to e-mail them? I cant leave a voice mail either? cant even have the e-mail???? I am told the people I have been trying to reach who tell me that they will phone me back are in do not disturb mode??? I need a call back asap… wow!!!! THIS IS LOWES???

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169. Respectfully,I hope I never have to buy any appliances that u have to have delivered. Don’t see how a 3rd party delivery is better when you lose customers.

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170. I sent someone this evening to pick me up some wood board for paneling at your cross lanes store in WV. Well they charged me over 50.00 for lumber!!! How am I supposed to panel with 3/4 ” lumber? There is no way that is gonna work so I’m out 50.00 and nothing to finish my project with.

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171. My name is zoila Nile’s my problem is that I come to you all for have me renovated my Kuching from Abril/4/2021 and we in march/10/22 and I am haven’t down yeT I am berry this appointees with lowe’s this is a bad and the sap ointment job so I candsold this job but know I was making my payment and time. Know they talking not giving my money back . Why I never revive no job Done I will not like too make this a big problem . Thank you

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172. In December, 2019 we bought 3 appliances as part of a package deal at the time. On of those appliances was a LG gas range. We also purchased the protection plan for all three.

     Last month(February) the LG gas range was declared uneconomically repairable. A claim was made on 02/18/22 and we were told we would be receiving a check from Lowe’s refunding the purchase price and sales tax, $875.74. We have yet to receive that check.

     We went to the Lowe’s Store on New Road in Waco. Tx and purchased a new Frigidaire range 02/20/22. The store happened to have that range in a store room still in its box. Because the range will be refitted to burn LP gas, some kind of measurement must be done before it can be installed. The local company was scheduled to do this on 02/28/22. We received a phone call from that company that because of a “family” emergence they needed to reschedule for 03/07/22. I was lead to believe they were bringing the new range our for installation if all was good at my house. They said the “Installation Team” would be that morning. In the interim because we don’t need to ranges in the house, we sold our LG range “as is or for parts.

     The “installation” company said they would come between 2 to 5 PM. That day and time went by with no call. We called them and they told me a manager would call me. Still no call. We called the ‘installation” company and we have been rescheduled for 03/21/22. We called the store and talked to the manager on duty to see if they could get a better time. The store manager said he could not deliver the range with installation company until the “measurement” had been done. The MOD said the installation company would be calling. Still no call.

     The new range is replacing a range that Lowe’s originally installed. I absolutely don’t see why the installation company can’t install the new one if they find all is in order. The measurement company is also the Installation company to install the new range. So to make two separate trips is in my opinion ridiculous if it can be done in one under the circumstance. We just called the “installation” company and verified the do the required measuring and they do the installation as well. They are CRST Solutions 866-389-8468.

     In the interim, we are paying for a range we can’t get out of the store and we still haven’t received the check from Lowe’s refunding our money on the LG. I need some corporate help here, please.

     Reply

173. To whom it may concern: My name is Bruce Whaley. On 02/15/21, I bought two kitchen appliance suites from Lowe’s in Sumter, SC. I scheduled delivery for 03/03/22. Things started going down hill immediately. I received a call the very next morning stating delivery was on its way. I told the caller that delivery was scheduled for 03/03/22. I went back to Lowe’s and told them about the delivery call. They rescheduled my delivery for 03/03/22. I got another call, and told them that I just prior to the call, went to the store and was rescheduled for 03/03/22. Caller said they could deliver on 03/02/22, so I accepted. All I received on 03/02/22 were the two microwaves. I went back to the store and was told someone would call about delivery. Hours later, no call. Went back to the store and no one could tell me when I can expect delivery. I was told this had to be handled by Corporate. I was given a number for Corporate but only reached customer service,and was lied to again that someone would call. I’m tired of being kicked around with lies and no results. Now, you are costing me more money, and all I get is more lies. I recently opened a Pro account at Lowe’s and had I known this, I would not have done so. After two days, no one knows where my orders are or when I can expect delivery. I will be going to Home Depot tomorrow. No one has a clue about their job at Lowe’s. Now I’m asking for someone to contact me from Corporate asap. My number is (727)686-xxxx. Email is whaxxxxx @hotmail.com. Again, my name is Bruce Whaley. Thanks

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174. My name is Donna Houchins my husband worked for lowes till Nov. 10,2021 Algie Houchins died then I have been trying to get his W2 forms so I can do our taxes can you please help

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175. Siding material missing and damaged delivered product not corrected also damaged my lawn-property upon delivery and not being rectified called and email manager multiple times please contact me 609-304-xxxx thank you

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176. I just left the E. Mesa Lowe’s located at Higley and Southern in Mesa, AZ, and I will NEVER grace the doorway of a Lowe’s EVER again! I was in the process of purchasing nearly $400 in cut lumber, when store security attempted to accuse me of trying to steal a $2.50 cactus! I had not gone near the registers or the doors. I had gone towards hardware to locate the hardware I needed while lumber guy cut my 2×4 and 2x6s. As soon as I did, I had 3 security people about to jump me bc of a 1 in tall cactus in my hand for $2.50!!! I kid you not!!! I spend way too much money at Lowe’s to be treated like a common thief when I have not done a single thing to merit that. I have worked loss prevention for such stores as WalMart and I know the laws in this state, what you can and cannot say or approach a customer with or about and what will earn you a lawsuit and let me tell you, someone better send those security folks back thru orientation before you’re looking at a major lawsuit! I have never been more humiliated. I left in tears and all I was trying to do was spend a lot of money in one of your stores! It’s dispicable! I will never shop another Lowe’s so long as I live, so I hope that $2.50 cactus was worth that security team feeling big for all of 3 min!

     Reply

177. On 2/25/22 3:15 pm, a Lowes associate was extremely rude to me. He was cutting cardboard in the lumber department and I asked him a question about wallboard. He did not raise his head and continued to cut the cardboard. I asked again thinking maybe he did not hear me, but he again ignored me. I waited until he finished cutting the cardboard and asked again. He would not even look at me. I tried to make eye contact, and he kept turning away. I then spoke to his supervisor who said she would talk to him. I then spoke to his I then spoke to the manager who told me she would speak to the employee. I was told she was his supervisor but she only knew his first name as Mike. Mike was a white bearded person probably in his 30s. I sent and e-mail to your CEO.
     As a former executive myself, I know this type of an employee can hurt the reputation of a company and hurt stockholder returns.
     I am not looking for him to be reprimanded but for him to be trained about the importance of customer service. Customers have choices on where to buy. In Mike’s case, I left the store and made my purchase at a local hardware store. I live closer to Home Depot than to Lowes. Why chase away customers. This occurred at store 1597 in the lumber department. I do not know the manager’s (supervisor’s) name.
     After this letter, I am off to Home Depot as I am presently renovating 2 residential buildings and need to load up on materials.

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178. Have had ongoing problem purchasing new refridgerator from allen park store, store manager refuses to return my calls. Left number twoce in person, twice over phone. Ongoing for 18 months. Please contact me back at 734 299 xxxx thank you

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179. Dear Sir We are having so much trouble with our new refrigerator. This has been going on for 3 months. We are a family of 5. We have requested to return this to Lowes 19 St. Bessemer Al. This amount of time of waiting is stupid. We have had 3 different companies try to repair it. Now the third company said it will be 3-7-10 days just to get the parts. Mean time we had to threw out food 2 times. Still waiting on reimbursement for our food lost. If it was just my husband and I wouldn’t be such a big deal. But we have children that need the stuff a ref. does This to me is unacceptable for this matter to have gone on this long. If this is not resolved soon I will be reporting this to BBB and all the news stations. We have purchased many appliances and building materials from Lowes . but in the future I will look elsewhere, We hope and pray this can be resolved soon. Thank you,

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180. Mr. Ellison,

     My grandmother’s Samsung stove went out thanksgiving eve. I called Lowe’s customer service and made a claim. At which she pays every year for a warranty. When I called the took over a month to verify that she had an existing warrant. Then once that was established they said it would take 13 days to get a part. After numerous calls we have started at square one each and every time. Now it’s February 24, 2022 and still we have no answers. As of this point I think my 88 yr old grandmother has gone months without a phone call an explanation. She deserves a new stove. Her name is Thelma Barnes 3615 Electra Dr San Antonio Texas 78218. She is patient and kind and didn’t even want to complain for this length of time. She has an account with Lowes and has for years. Please contact me 210-961-xxxx or her 210-828xxxx. Something has to happen immediately. This is an urgent issue. She hasn’t been able to cook. She bakes her food.

     Kindest regards,

     Shirron Guillory
     Re: Thelma Barnes

     Reply

181. Hello,

     I’m looking to escalate a install concern higher than store level. I reached out to my local Lowes in Champaign, IL to see how this could be done. Lowes advised me to ‘Google it’ as the store ‘doesn’t have that information’ available.

     Through a Google search, I was able to find a ‘Lowes Point of Contact’ PDF which lists your name. Are you able to assist?

     If not, can you please send me to someone who can?

     Thank yo

     Reply

182. Long Long story…But refrigerator delivery was scheduled for today from 8-12 no one showed up…no phone call…fridge is literally 5 miles down the road. No manager in store…numerous calls…can not get an explanation. I have no faith that I will get delivery. Sad

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183. On December 22, 2021 we purchased pad and carpet at the Jefferson City, MO store.
     We were told two weeks to get carpet, two weeks to get it installed.
     On January 11, 2022 we were told that the carpet and pad would be delivered to our home on January 12, 2022. We waited at home all day. They did not deliver it.
     After several calls we found out that it had been delivered to Mark’s flooring St Peters, MO on January 19, 2022. We waited fora call for install date. We called them and they said they didn’t have the carpet. Bill of lading said it was there. Finally, we got an install date of February 11, 2022. They called the night before and cancelled. We received another install date for February 15, 2022. No one showed up. I called on February 16 and demanded to have the carpet delivered too my home as it was being hauled around in the back of a pickup and it was going to rain/snow/ice the next day. They did bring it to the house and showed up the next and installed it. The installers did a nice job. Mark’s flooring had my carpet for one month and the communication was terrible. People would not return calls from the flooring company or Lowe’s agents.

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184. Bought a water heater 16 months ago. Have a problem now. Contacted company who identified the problem. It was the upper element. Gave us an RA number for the part ant told use to contact store with ram number. Contacted Lowe’s of Georgetown Saturday 2 20 2022. They said they would order the part and to call back Tuesday 2 22 2022. After a short run around finally got receiving manager. Ann, said she couldn’t do anything because we didn’t have an ra number. She was more than a bit testy to say the least. Finally going now where we decided to follow her instruction and talk to service desk for help. This turn out to be a total joke because they had no clue as to what we were talking about. Finally put us in contact with store manager who took our information and see what he could do. I have spent a lot of money at this store over the years and think it is time I take my business elsewhere. This is not the first problem I’ve experienced at this store. I know the money I have spent is small in the scheme of things but it is a lot to me as a customer. I’m done with this store

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185. I’ve been treated by employee and I told to the guy manager and no changes. I’ll never go back again

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186. Help an Individual Combat Veteran with PTSD PANIC ATTACKS DEPRESSION ANXIETY NIGHTMARES AND FLASHBACKS
     REDO FLOORS AND FIXTURES

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187. I’ve spent just about 2 hours on 6 different telephone calls with my local store 4X and customer care 2X. It’s insane how terrible the system is. I just hung up aggravated with case #03851487, it’s like nobody has a mind of their own, like a damn programmed robot. I will give Lowes 48 hours to return my call and fix this issue I’m having which isn’t complicated. Should I not get that callback I will tear up my Business Advantage Card and never step foot in another Lowe’s again.

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188. THE ORDER FOR THE
     FRIGIDAIRE DISHWASHER WAS NOT DELIVERED ON
     TWO PROMISED TIMES, THEREFORE
     I CANCELED THE ORDER. NOW, LOWES
     HAS TRIED TO DELIVER ONE ON TWO
     OCCASIONS AND I TOLD DELIVERY MAN
     IT WAS A CANCELED
     ORDER TWO TIMES
     NOW!! THIS IS RIDICULOUS AND LOWES MISTAKE!!
     THERE IS NOTHING
     TO DISCUSS FURTHER
     AND I WILL NOT BE
     BILLED FOR ANYTHING!! VERY POOR CUSTOMER
     SERVICE HERE IN ELKIN NC.
     DOROTHY THOMPSON

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189. We bought carpet from the Jefferson City, MO Lowe’s on December 22, 2021. I received a message that it would be delivered to our home on January 12, 2022 and would be contacted later about an installation date. We waited all day for the carpet but it was not delivered. I called Lowe’s but they did not know where it was. I was given a customer care number to call. I called them and they told me that carpet was NEVER delivered to the home but always to the installer’s warehouse. I was later informed that our carpet was at the installer’s warehouse on January 19, 2022. Marc’s Flooring in St Peters, MO handles all of Lowe’s flooring installations. I found their number and called to set up an install date of February 11. They cancelled the night before. They set up the next date for February 15. No one showed. We tracked down our carpet and found out that it was in the back of the installers pickup in a neighboring town, 20 minutes away. We called and insisted that our carpet be brought to our home that day, as there was to be an ice/snow storm. They finally agreed. They brought it in and came back the next day in the rain and installed the carpet. Paid for carpet and installation on Dec 22, 2021. Installed on February 17, 2022. Two months for a 2 hour carpet job. Unbelievable.

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190. Please Please help

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191. Is it required that your third party trucks have lowes
     Signage

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192. Lowe’s Enterprise has not been helpful with our return of our Midea washing machine. We are continually told to call and talk to Melanie but she will not answer or call back and we have tried contacting her multiple times since Tuesday, February 15. I am tired of the constant run around we are getting. This is blatant poor customer service.

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193. I would like to speak to a senior person at Lowe’s about an order that was placed online and my money taken and now there is no record of the order. Customer Service said they would refund me but I actually want the product. When I call 1-758-1000 at 10.50am PST on February 16th, the message is that the office is closed at this time.
     This is not the first time this has happened when ordering from Lowe’s but it will be the last as I will no longer shop at Lowe’s.
     I would appreciate if a senior person could respond with a telephone number to try to resolve this.

     Reply

194. Kerosene order
     I ordered 2.5 gallon , the Kerosene had no silver sealer on it to keep from spilling and the Kerosene was yellow, package said clear is this something new or packaging.
     Explain change
     Yvonne M Williams

     Reply

195. Lowe’s sent a handyman to install a garage disposal that didn’t do the job right and my kitchen got flooded. Since 2/8/22 and I’ve been calling them and they’ve done nothing to fix this.

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196. How can we get something fixed

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197. warranty t25 torx 1/4 ” drive. decatur IL store didn’t have told to call the kolbalt 800 nu. did they told me go back to store. did got the run around for a while but finally tool guy apologized and found me a replacement out of set. all had to do was order one if didn’t have it. the whole issue should never have been such a denial problem for lowes to begin with. simple tool warranty. I am contractor and have account there will consider making purchases elsewhere in future.

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198. My floor installed 4/2021 is cracking and separating. The flooring installer and Lowes’s store in Palatka declines to do anything except sell me a new floor. I have gotten all kinds of excuses. ( I have a extra box of tiles that were sent with the initial shipment. The flooring advertisement says 1 year warranty. I have been calling for over a month with no results. Do I have to pursue,this with alternate sources or can you influence this case at no cost under Lowe’s warranty
     Your assistance is greatly appreciated.

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199. I have been passed around 5 times on this 25 min call and still no answer.

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200. Our Rochester mn store hired illegal immigrants to deliver our appliances. They said they came from Colombia and crossed the border and Lowe’s is paying for their hotel room. I would think a company like Lowe’s should hire people who are us citizens. Even if you have to pay more and charge more. Don’t like the idea of having workers who are not screened the same as us citizens.

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201. Hello my name is Jerkemio Henley and I’m currently an employee at the Valdosta,Ga store 1794 and I was called in the office about being on my phone although I do understand that I shouldn’t be on my phone while on the clock but at the same time everyone be on their cellphones including management. Out of all the cashiers on the from end I’m the only one that was in the office for being on a cellphone I’m not sure if I’m a target or what’s going going but I was told they’re not just picking on me but no one else was brought in the office about cellphone use. I’m not even sure if anyone is going to reach out to me about this issue and I’m not trying to cause problems in the work place for reaching out to someone about this matter that I felt I’m being targeted for what reason I’m not sure of. I come to work I engage with the customers and my work peers I do my job and go home and basically get prepared for another work day. Another issue I’m also wondering about is when will the hours start back picking up I do understand I’m part-time and I’m really sorry to be a bother but I can’t survive off working two days out the week and averaging less than 20 hours each week. If we aren’t asking too much can we please get at least some more hours if it’s not too much of a problem and I’m sure I’m not the only part-time employee who is feeling this way. If anyone have any questions or concerns about anything you may reach me at (229)554-xxxx (cellphone) or contact me via email. Again thanks and have a great and blessed day.

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202. I know in springtime space is very limited but every single lowes store packs the area around the docks with mulch and dirt and rock and block please stop doing this it is designed for trucks to be able to turn around. It is absolutely ridiculous!! Please make sure that you’re Lowe’s associates understand how much room it takes for a 18 Wheeler with a 53′ trailer to turn around they have no idea how much room it takes and give you enough room for a car! Please make them understand that if it wasn’t for trucks delivering to Lowe’s none of them would have jobs to begin with so please don’t make my job harder than it already is absolutely ridiculous!!

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203. To Whom It May Concern:
     Today, Feb. 9, 2022, I visited your store in Fernley, NV. I researched an item online, found it available with aisle number and bay annotated. I drove the 45 miles, one way, to the Fernley store for this item ONLY. Upon my arrival, I was told it was unavailable. I asked to speak to the manager on duty. The manager, AMANDA, no last name given upon request, was unhelpful, rude and argumentative. She did not offer to find a comparable item or even a similar item at an “upsale” or discounted price. She stated she “won’t” do that. Not cannot. Basically, her attitude was “we don’t have it, I don’t care that you wasted your time, I don’t care if you never return to this store.” We have recently spent over $3,000 in your store for various purchases on an on going project. Most recently, an approx. $400, last week. We were preparing to spend an additional $2,000 on additional supplies this week, but we will gladly take our business elsewhere.

     On the flip side, Frank at the Pro Desk, was extremely helpful and should be commended for his excellent customer service skills. If all of your employees were like him, I assure you, you would have many more happy customers at this location.

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204. How dare you fire a delivery worker for being unlawful and criminally detained and then threaten to sue him. Who decided those actions? You need to reevaluate your business practices. I expect a response

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205. I am not joking. I had paid with check for a backordered washer and dryer. Lowes canceled my order without me knowing it and they stole my money and will not provide proof for cancelled the order and took my downpayment of 2, 714.70

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206. J. Todd Bleckley
     Senior Vice President and General Merchandising Manager, Building and Maintenance

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207. I sent my questions, gave my info and your whole site disappeared. Now what?

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208. Seems that I can’t fine Toffee Elm vinyl flooring. I contacted online support and was told there were 12 boxes in stock in Greenville NC & 6 boxes in Roanoke Rapids NC . Well I went online to check it out. All it said was not available but I’d be notified when back in stock. So what’s the truth. In stock or not. I’m wanting to finish my project but without it I’m at a standstill. A response is needed asap. Thanks

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209. The Lowe’s store in Pine Bluff, AR. Gives a very bad customer service and with unstock items. Which cause people to go from Pine Bluff,ar to Little Rock,ar. To shop for their items needed. Weather it be Lowe’s or Home Depot to get their items bought. Everyone that has talked with me about the service with help to find things. Pine Bluff,ar store you do not get help. Go to Little Rock,AR. Stores and people are blow away when Lowe’s associates ask them if they need help. I would think it be a good ideal for headquarters to make a surprise unknown visit to the Pine Bluff,AR store to see for yourself. It’s sad the way the store is ran.

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210. Would like a timely response.
     Thanks

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211. I purchased 3 generators last week for myself and two neighbors before the big snow storm in Delaware. My neighbor unboxed hers. Her husband told her they didn’t need it. They called me to take it back. I went to the Lowes Store in Lewes, DE. this morning to return it. I had all materials and the box (it was broken down). I took it into the store and the woman at the return desk told me it couldn’t be returned. I asked her since when does Lowes not take a return. Many years ago I worked at a Lowes in Harrisonburg, VA and there was never a time that Lowes wouldn’t take back an item. The woman proceeded to point to an 11×8 sheet of paper that was posted at the return desk saying generators could only be returned in an unopened box. Well, I told her what good is that sign doing me when I’m checking out at a register at the front of the store. Had the sign been posted where I was checking out I certainly would HAVE NOT had my neighbor open the box in and of itself being stupid because who wouldn’t want to get their generator set up and ready to go BEFORE losing power.
     I have been an advocate of Lowes over Home Depot since the early 2000’s. I am totally embarrassed for myself AND Lowes over how this situation has been handled. I was actually thinking of applying for a job at the Lewes, DE store since my retirement from my concrete pumping business but not if this is the way Lowes treats their customers.
     I look forward to hearing back from you regarding this situation.

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212. Two years ago I purchased a Loew’s Berber carpet, lovely. This year, following a flood, I traveled to your store in Woburn, Ma., to replace it…in other words, make the same purchase. This was impossible…the sales person could not make contact to get me the correct sample to make the purchase…although I paid $35 or the measurement of two adjacent rooms for this project. The wrong sample came, not a Berber, and although I tried, and tried again, to remedy this situation, I hit an impenetrable wall. Two days ago, out of the blue, I was emailed what I believe to be the right sample. But when I called the same salesperson, he said he couldn’t help unless I got the sample of Berber sample myself,#2495393, MODEL, LU131-9513G, he couldn’t give me price … despite all out work together and with Loew’s in possession of the measuring details. I tried to answer the query, with sample, from Loew’s Home Improvement (order #882940380), it came back, undeliverable. I’d like to know if this carpet is available, if you stand by any arrangements made (price, dates, etc.) or is working with Loew’s, a store I’ve always respected, remains in the impossible category. I’m writing because, as a previous customer, I’d like to know of your dependability. please. Thanks very much…..

     Reply

213. Dishwasher and installation purchased. Upon installation
     Was told longer hose needed Second tech sent. Was charged additional $185. 00 With in a few days Error codes not drainIng. Via services job #557303 Tech concluded Improper installation is problem
     757-515-xxxx

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214. Black stainless steel refrigerator ordered in September 2021, told I would receive January 12, 2022 ok changed to January 26 ,2022 now changed to March 13 2022 lowes asked me do I want to order in September felt I could trust lowes. Order 875035322

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215. After lowe’s install my stove top my oven won’t work. I had lowe’s warranty they came out can’t fix it. They said that we need an election. Went to lowe’s to talk to a manager.

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216. I went to Lowes in Alexandria Louisiana this morning Sunday Jan. 23 2022 at 0815 hours to purchase materials to make a privacy fence . The pro shop doors were locked so I went to the store front entrance . I asked a woman that was standing in returns why the Pro Shop Doors were closed . She stated that there was no cashiers . I asked well when will it be open . She replied I do not know . There were two male employees standing with their arms crossed and I asked them if they could open the doors . They said only the manager could . I also told them I would need a forklift because there was a pallet full of cinder blocks on top of the pickets but they said they would only be able to get out if the manager opened the door . I said well I will go to home Depot and of course they made a joke of that . So I went to go out the exit door and it was closed to . And they jokingly said I had to pay to get out . So I had to go through the entrance door to get out . I know the two guys and they are excellent employees so I cannot blame them for anything . But the manager could at least have opened the pro doors and opened the register instead of doing nothing about it . I have been a Lowes Customer for many years and spent tons of money both in store and on line . I am also a disabled veteran . I have never had any Lowes store operate in this manner. The manager could at least have been standing in front and apologizing . I am really considering becoming a Home Depot customer because I can get the same discount there and even more at Southerlands .

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217. Would like to speak with someone who assists with the in-store customer experience

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218. Need your help. Purchased power washer but due to health precautions was not able to get out for return. I am a senior & loyal customer for years. Storm windows, paints, fertilizers, lighting & plumbing fixtures & hundreds of other products. Product never opened, just as purchased. Not even dust. Kept on shelf in cool garage. Can send photo or face time for your viewing. Store would not return due to 90 day lapse. Can’t operate due to health. Really need refund. Thank you in advance for any help & consideration you give this matter. I have receipt.

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219. I ordered a few items online to be dlivered and used a gift card. Half of my order I had to go pick up and the other half shipped. The website apparently did not recognize my gift card and charged my debit card. I spent 2 hours on the phone with your associates and have still not got it comepletly resolved. Extremely poor customer service. My debit card was charged the entire amount and nobody knows how to correct it
     . I am totally fed up with Lowes and your poor customer service.

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220. I purchased a snowblower online. 4 hours later Lowes cancelled my order saying that it was no longer available. How is this possible ? This is a perfect example of poor customer service. Did not offer me anything. Maybe the step up for a little more money? Nope , nothing. Sure doesn’t make me want to shop there again.

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221. For Christmas I received a very nice lawnmower that was ordered on line 2 December 2021. It was not what I wanted. The 27th of December I had a death in my home. Today 14 December I took the Lawnmower to my Lowes #0086 and said I could not return it due to being over 30 days from purchased. It was a gift, I didn’t know about this policy and there had not been a Death in my home after Christmas, I would have gone to the store sooner. Now I’ve had a death in my home and a lawnmower I want to return after Christmas. I simply wanted to swap it out and get the lawnmower I wanted and pay difference, if any. HELP me please.

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222. Project: Deck Construction
     Address: 272 Caddo Lake Dr, Georgetown, TX 78628
     Customer Acct: 81928440780048
     Name: Bhima Khunti
     Contact: 732 947 6457

     Complaint: Unexplained Delay of the project and the
     lack of responsibility to establish a chain of communication.

     First, I made contact with the Pro Desk of Lowes store # 2774 at Leander, TX. On November 21, 2021, We signed a contract with Lowes through a salesperson named Kyle Hilderbrandt
     The salesperson verbally promised to start the project work latest by December 1, 2021.
     Since then I tried to contact the salesperson to confirm the project start date but never got his response.
     Subsequently, I went personally to see the store manager Mr John to understand the issue and to get the start date.
     He explained the issue of material supply and the project should start after the holidays around January 10, 2022.
     So the project start date of December 1, 2021, which was promised by the salesperson has been postponed to January 10, 2022.

     Please note that during the period of more than month there was no one from Lowes took initiative to contact and update the client about the delay of the project and the new start date of more than a month. Every time we made efforts to find out the project status.

     However. today January 14, 2022, I called and left message at Pro Desk and I didn’t get a response yet.

     Herewith I Bhima Khunti, a senior, request to look into the matter seriously about the delayed start date and the dependable project status update at the earliest so that we can take follow-up action accordingly.

     Should you have any questions, please contact us.
     Warm Regards
     Bhima

     Reply

223. I live in Edmond, OK. This AM I went to the Lowes location on N. Kelly and found one sheet of oak veneer plywood. I needed two. I asked if they had any more in the back and a lady looked it up on the computer and said yes we have 28 sheets in back. I told her I needed to clean the back of my car out and would be back after lunch. I went back after lunch and was told,”Oh no, they have 28 sheets at the 2nd and Bryant Lowe’s location but it is probably good because our saw isn’t working. So I drove over to that store 5 miles away and sure enough they had a large stack of the Oak plywood. So I got some help, loaded it onto a cart and helped wheel it back to the saw. And again I was told, “now our saw isn’t working well, it might be an inch shorter on one end than it is on the other”. Come on now, I have been in Lowe’s hundreds of times and spent thousands of dollars and those saws just aren’t used that often. So screwed again. Now frankly I don’t believe the saws were broken or not working properly working excuse. Come on,, two different locations 6 miles apart and both stores have broken saws???????? Just a little hard to believe.
     All of the above plus a 22 mile round trip for absolutely nothing. I have been a Lowes customer since 1981 back when you had just small stores. I worked in home improvement for years and spent thousands of dollars in Lowes and THIS IS NOT A WAY TO KEEP A LOYAL CUSTOMER. In fact it is not a way to treat a brand new customer. Sorry Lowes, NO EXCUSES.

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224. Hello, could I get the email address of North Carolina district manager Chad DeCacas?

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225. We borrowed money from the bank to remodel our house, I hired plumbers and carpenters who were ready to start. We ordered AL our items from Lowes in Madisonville, KY. We have had a Lowes card since 1997 or 98. The delivery was scheduled for today (Monday 1/10/1922) When it became late evening I called to see where our order was. The Delivery Manager (Kelly) told us all out items were at the store and listed as (Pick-up) This could not be possible. I was adamant that we needed the Delivery by Monday. Now I have the plumbers and carpenters all on hold until Lowes can deliver our items. The manager Kelly was rude, and obnoxious. She did not seem to care that we were put in a huge bind because of Lowes messing up our delivery. Now she tells me its just our tough luck but the items cannot be delivered to my home until hopefully Thursday…… REALLY? This is bad business and totally wrong. We are going to pay off our Lowes card and then throw them away and NEVER do business with Lowes again.

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226. We have been trying to get help about our shed installation for the last year and a half. No one will call us back and we can’t get through to our local lowes. Our flooring for our shed is now rotting and we wasted our money. We need to talk to someone who can and will help us.

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227. Wanting to purchase 2 more Allen & Roth swivel chairs, #1099845, FRS 80820AS. Was told I would be contacted when back in stock; now I see they can’t be ordered on lowes.com. Will they be in stock and ordered from a store? I had had issues with the swivel part disconntecting from chair; screw holder being rusted when inside a covered porch in the south, but I already have 3 pieces. The price is hefty and I would like to know if rebuying allows any discount at all. The concept is great but the execution is not as far as swivel mechanism.

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228. I bought an upright freezer and it went totally out after 6 weeks. I did not buy a “extended warranty” as I felt the product should not need one. I called Lowe’s after it went out and was informed a that time Lowe’s has a new 48 he return policy. ABSOLUTELY ABSURD.I need to speak with someone in corporate.

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229. I have a garnishment on one of your employees since sep 2021 and you have not abide by the judgement and you have been served – and I haven’t received any money yet and you have written back saying I can serve the secretary of state agent for your company but you have been legally served already and you’re not doing what you should be doing

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230. I ordered Levolor initially on 12/2/21 and requested a change in the size of one blind on 12/3/21–the sales associate cancelled the complete order instead of the one blind with the incorrect size; he then proceeded to reorder the blinds but failed to contact Levolor of the cancellation. I received the blinds in on or about 12/22, with the exception of the vertical blind (as well as an extra kitchen blind). After installation, I returned the extra blind to the Port Arthur TX store and requested status of vertical blind. An older gentleman contracted Levolor and was told the due date on blind was 1/4/22 and, because the clerk failed to contact Levolor, the order was duplicated. Since then, I have received 6 more blinds but not the vertical blind. I was instructed to keep the 2nd order until the vertical blind is received and installed, then return these to the store.
     The majority of the employees in this store are untrained and really do not seem to care about assisting their customers. The manager of this store is non-existence.
     This experience has caused anxiety on me and, I seriously doubt that, after I finally have this order completed, I will ever go into this store again.

     Reply

231. I have had 5phone Calls and still not taken care of please contact me

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232. I had A sliding glass door installed in November and I’m still waiting for them to install the screen door and to change the latch components since they broke the first one the contractor has been giving me the runaround not calling me back and it’s been two months since insulation please check on This thank you

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233. An LG refrigerator was purchased on 6/21/20 and the Lowes Protection Plan was purchased. My fridge has stopped working on three different occasions and a technician scheduled – end of November 2021, and twice in December 2021. The tech advised the fridge can not be repaired. I presently DO NOT have a refrigerator and need a replacement ASAP! Customer service reps are friendly but worthless, they tell me something different each time I call. When I called today, I was told it would be 7 days until I will find out if the fridge will be replaced or repaired. I have been patient up until now, but my patience is running thin. No one wants to be without a refrigerator for over a month! What can we do to get this appliance replaced?

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234. We purchased a new kitchen from Lowes, the cabinets that were installed were trash we have been trying for the last year and a half to get this resolved can some help ? Lowes Executive relations has been no help…Can anyone help ??

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235. I’m on my 4th set of fireplace glass doors. There’s been something wrong with each set. This set looks fine but has missing hardware. They want me to return the doors for the 4th time stating there’s no date for the hardware to come in. I’m 69 & have to carry these heavy doors by myself. This is ridiculous. Please help. Been messing with this since 11/1. I’m about to change from Lowe’s to Home Depot for all my shopping unless you can help
     859-444-xxxx

     Reply

236. How long does it take to repair the glass cutting machine it been down for 6 week need some glass cut

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237. I went to the Lowes store in Store in Sunrise Florida and I saw a grill for $324 and so the employee said I could not buy it or order it or pay for it to have it shipped which is not heard off even asked to purchase the display and i couldn’t either which makes s no damn sense. I would like for lowes to do the right thing and honor the price. I have the pictures of the price for proof if it’s needed

     Reply

238. As a business person people working at lowes don’t have a clue.Millwork dept worse.My business going to home depo

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239. Hello Mr. Ellison,

     I am a customer who have been given the run around and was denied to get in touch with anyone from corporate. My fridge been down since 12/6/21 and have been given the run around from the service / warrantee department. I have a five year warrantee and not asking for a miracle. I think at this point you should take your fridge back and refunded since you failed to fulfill the your customer satisfaction promise. I have a family of six and you can imagine being without fridge for a full month.

     I would love get a call back to get matter resolved please.

     Reply

240. Delivery problem Pittsburgh they never showed up help me 412600xxxx

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241. May not mean much but I think you should know. I deleted my lowes app today for the second time. After about two years I decided to try Lowes again. You need to know you have some of the stupidest employees in the Tupelo ms store I’ve ever met..I asked 3 different employees the same question today and got 3 different answers. Never found what I was looking for and just left. I will not be back!!

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242. Very displeased with your Tiffin store regarding a return. Was told I never purchased with my Debit card. Was told Lowes/0293 is not their store number. Please review the way your store debits the transactions. My bank statement reads Lowes/ 0293 Tiffin Oh every time I have made a purchase at Lowes in Tiffin. Was told I could not return because it is past 90 days. I purchased a Schlage Keypad Deadbolt for a remodel project on 9/01/21 that took some time with the contactor waiting on product (door). When it came time to have the Keypad Deadbolt installed, the contractor didn’t recommend the product. I attempted to return it 12/29/21 and had nothing but total headache. I was ask if I purchased a protection plan for the ability to return it???? told I never purchased it there. I showed where it came off my bank statement. Was told that wasn’t their store number. I feel this product should be returned to the store. It was never opened or damaged. It’s not my fault product was backordered. This is an expensive item and I am asking if you would reconsider your return policy during COVID. We are all ask to be patient, cooperative etc. I would like $117.95 refunded to my account or at best given a store credit and this nice product returned to your shelf for the next interest person. Thank You, Donna Good

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243. Terrible almost nonexistent customer service. Sat on phone for over 3 hours, had 2 appointments scheduled which means I lost 2 days wages because both appointments were no call no show. Have home with 5 teenage boys who love to eat & I just want my dishwasher fixed. Now I have to wait until January 10th to see if I lose another day’s pay waiting on lowes to fix what I already paid for. I’m so confused but don’t think I will ever spend my money with lowes again. I deserve better than this simply because I’m human!

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244. I hope lowes stands behind the damage the subcontractors did while installing carpet. I have never worked with such filthy people. I regret letting them into my home.

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245. Dear Lowes Representative: I purchased an LG range back on 11/15/21 – Sales# S3305VJK 3849811 Trans 34015465 11-15-21 – receipt number 1678232 LRGL5823S – and was originally scheduled to arrive 12/31, then I called Lowes a few days after my purchase to get an earlier delivery, and the rep said it can be delivered Thursday 12/17; then the person at Lowes in Yonkers who sold it to me called me and said that my product will not ship on 12/17 and now will ship sometime late February 2022. Yet, the website indicates the LG range is indeed in stock at the Yonkers Lowes store. Can you please do something about this? I believe the person who sold me the product is not being trustworthy and is pushing my order back and putting other people in front of me. I purchased this back on 11/15 and should not have to wait this long especially since they are in stock at the Lowes Yonkers, NY store. I called again yesterday and the person who answered the phone, Michael, tried to sell me another product but I want the product I purchased, the LG range. I appreciate your help and anything you can do to help me.

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246. Hi, can I use my New York State tax exempt and military discount at the register at lowes? Thank you

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247. Ijust completed a surveyfor your company that promised to send me my choice of a gift for doing do. This was a joke, for shipping and handling they required a credit card and your site said that all of my credit cards had insufficient funds, your company is full of it. ll of my credit cards are in full working order. Your surveu ois a shame. I want my Ipad, i did your survey. Your company is as lousy as your service in the store. Nobody knows nothing when you are looking for help. Is this your store policy to everyone. Well you, unless I get this Ipad I will publish this email on facebook

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248. I ordered a refrigerator at the store on the 12/16 and scheduled delivery for the 24th. I asked salesperson to update my contact number for the delivery confirmation. When I did not receive the confirmation call the day prior as stated at the time of purchase, I called the store back and got transferred to the warehouse contractors. My contact info had not been updated. But I was assured the delivery would be between 8-12 on the 24th. Noon came and went. NOTHING. I called back and was told my delivery window was now 12-2. I hear a truck pull up about 1:30. So I come out to my porch to meet him. The driver asks for my address. I provide my address, name and ask is he delivering a refrigerator (while looking at the lowes delivery slip in his hand). He returns to his truck AND LEAVES!!! I immediately call the company back to see what problem is. I was told they are looking into it and will call me back. After a hour, I call back and get the same response. I call two more times in a little over 2 hours and get the same response or hung up on when I ask to speak with a supervisor. When it becomes clear they they have no intention on assisting me or delivering my product, I go back to lowes to attempt to remedy the situation with customer service. After the clerk calls “SVT”, they offer to deliver on Monday. This was totally unacceptable to me. So I ask for a refund. I was told that lowes cannot process the refund because the contractor has my info in their and they cant override it. My day was wasted. And your company’s lack of professionalism, courtesy, attention to detail and failure to
     remedy the situation in a timely manner ruined my holiday. I had even went as far as to place the old refrigerator near the curves to ease the pickup for the delivery crew. Once my refund clears, I’ll NEVER shop at lowes again.

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249. System to purchase a water heater is unnecessarily cumbersome. Installation company Tisdale Plumbing should be removed from your favored vendors list. I found them unhelpful and untrustworthy. I will not be buying appliances from Lowe’s in the future.

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250. Brought a cooktop from Lowes gulfgate September 25 had it installed by lowes .cooktop has flames comIng out cannot reach anyone at store to resolve problem

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251. am trying to purchase a Craftsman Riding lawn mower, on line it say delivery available when you check out, not true and I don’t want to pick it up in Auberdale. No one will pick up on my phone calls

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252. We needed to renovate our church and went to Lowes to purchase some carpet. We bought $1,920.96 worth of carpet; a total of 184 feet.The carpet was rubber wrapped in four different rows. We used three rows and wanted to return the one roll that was left over, still wrapped in rubber. We took it back to the Lowe’s located on 4402 Fayetteville road in Durham NC. The assistant managers would not take the product back and they were telling us that we need to take the carpet back to the same store we bought it from in Wake Forest. We asked to speak to a store manager but only their assistant came out. We are really disappointed in how the situation was handled especially given the nature of our work and our non-profit status. Please find the product details attached

     Transaction #: 7906686
     Item #: 11307
     Price total: $1920.96
     We needed to renovate our church and went to Lowes to purchase some carpet. We bought $1,920.96 worth of carpet; a total of 184 feet.The carpet was rubber wrapped in four different rows. We used three rows and wanted to return the one roll that was left over, still wrapped in rubber. We took it back to the Lowe’s located on 4402 Fayetteville road in Durham NC. The assistant managers would not take the product back and they were telling us that we need to take the carpet back to the same store we bought it from in Wake Forest. We asked to speak to a store manager but only their assistant came out. We are really disappointed in how the situation was handled especially given the nature of our work and our non-profit status. Please find the product details attached

     Transaction #: 7906686
     Item #: 11307
     Price total: $1920.96

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253. I live in a 3 room very windy apartment. This month I had a Lowes Pro measure/install Bali mini blinds and Bali double cellular blinds in front of the minis to reduce the cold without any problems. The Lowes Pro (30 yrs experience) looked at the shades in my bedroom/living room and was shocked… Bob, Lowes pro, looked at the 4 cellular shades that were installed in 2016 from Phillipsburg NJ Lowes/Bali. He indicated the Lowes Rep had incorrectly measured these shades the wrong length and too wide for window since they were crammed, not hooked on one end bracket.
     In 2016, I paid for the measurements from Lowes and Lowes installed these Bali shades incorrectly. The shade mechanisms are defective on these shades too (half the shade is bunched up snd leaves the window exposed). I have been putting a blanket at the bottom of the shade to keep the cold out.
     I spoke to the Lowes Mgr. and warrantee team without any assistance at all.
     Please help me fix this issue, I am so upset with Lowes. I trusted your company and was afraid to say anything at that time until the new Order was placed at Lowes again. Thank you …

     Reply

254. I live in a 3 room very windy apartment alone in Phillipsburg NJ. This month I had a Phillipsburg NJ Lowes pro measure/install Bali mini blinds and Bali double cellular blinds in front of the minis to reduce the cold without any problems. The Lowes Pro (30 yrs experience) looked at the shades in my bedroom/living room and was shocked… Bob, Lowes pro, looked at the 4 cellular shades that were installed in 2016 from Phillipsburg NJ Lowes/Bali. He indicated the Lowes Rep had incorrectly measured these shades the wrong length and too wide for window since they were crammed, not hooked on one end bracket.
     In 2016, I paid for the measurements from Lowes and Lowes installed these Bali shades incorrectly. The shade mechanisms are defective on these shades too (half the shade is bunched up snd leaves the window exposed). I have been putting a blanket at the bottom of the shade to keep the cold out.
     I spoke to the Lowes Mgr. and warrantee team without any assistance at all.
     Please help me fix this issue, I am so upset with Lowes. I trusted your company and was afraid to say anything at that time until the new Order was placed at Lowes again. Thank you for listening.
     Anne Marie Hurley
     annexxxx @aol.com
     908-319-xxxx

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255. I purchase two of your steel shelves. I purchased one 2019 and one 2021. I loved them , I wanted to purchase one more. I was totally shocked when I saw new prices $339. I understand Inflation but I’m sorry but that was too much of an increase. I paid $199 plus tax for the first one and the second one I pay $79 plus tax $339 extremely to high for inflation I use Lowe’s because you always had the bestprices and it was best for the family I need to reconsider my thoughts I am so disappointed .

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256. Charged full price for damaged/ cull treated lumber after I repeatedly told the cashier that the dept. manager had discounted the lumber by 50 % off. Studied the receipt at home and felt really letdown by those personnel.

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257. I’m a little confused on how your inventory system works. According to your inventory at the Leesville Louisiana Lowe’s home improvement store there were three Maytag top loading washers available for purchase. I understand one was the floor model… Therefore that left available To purchase. The clerk checked the back and could not find any. She also could not explain why it was showing two available and none could be found. I went online and it also showed two or available so I purchased one and paid in full. I received a call from the Lowes informing me that they couldn’t find them and they were refunding my money. They did not ask Or explain why they couldn’t find the other two washers. Could you explain please?

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258. Today I found out while trying to return bad paint, that all your Lowes stores work independently now. I bought paint in one store and after finding out it was bad, tried to return it to our closer Lowe’s store to be told no, you have to take it back to the original store we bought it from. New policy. We just spent $40k on a home remodel with Lowes and I’m not very confident I should have. If one of your stores doesn’t honor the next, I’m done with Lowes for good.

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259. our local Lowes here in Mesa, AZ 1229 S Ellsworth was running a clearance sale on Saturday 12/4 on used/returned appliances – I purchased a $2000 refrigerator for $540 that someone had returned. When I went back up later that same day to pick it up it was no where to be found. Apparently they had resold the refrigerator to someone else even though I had the receipt and there was a sold sign on it. They refused to give me another refrigerator telling me they did not have another one at that price even though they had the same one at regular price. Store managers Jay and Kevin said all they could do was apologize.

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260. Synchrony Bank does not have Lowes’ interest first. I have a disagreement with that bank and under the Federal Fail Credit Act and CoVid-19 Pandemic program instituted by the Federal Government, settled an account with another company that they oover saw thier credit. It had nothing to do with Lowes, and it was all legal under the Federal Guidelines. They were paid in full. They immediately lowered my credit amount on my Lowes card. When I paid my Lowes card off, several months ago, I over paid by $20+. They immediately deactivated my card, but have not yet sent me my refund. I have made several attempts to have my card reactivated, but they continue to decline to do so. I have good to excellent credit, I have excellent credit history on my Lowes card, but due to the past dispite I had with Synchrony Bank and and another company, they refuse to reactivate the card. Whose best interest does this outfit have? Certainly not Lowes. Synchrony Bank is allowing a conflict between me and them to interefe with my continuing to be a loyal Lowes Customer. I have a Home Depot card and can get most everything I need shipped to me, so i really don’t need Lowes, except for conveience. I can get all my small items at the new Ace Hardware that opened near me. Once again, everything the happened between me and Synchrony Bank. was fair and legal under federal laws and guidelines, and they agreed completely to the settlement of the dispute we had, but now they are attempting to pay me back at the expense of my relationship with Lowes. That does not seem to be fair to either one of us.

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261. I was gifted an angle grinder from my cousin for Christmas I got it early due to him not living in town here also gave me the receipt coz he wasn’t sure thats what I actually needed. So I took it back to get a refund and I understand that refunds will go back to original tender but the cashier didn’t say anything and when I went to check out I couldn’t use it because it wasn’t attached to my ID but she never asked me for my ID. Then proceeds to tell me she won’t give me the tool that I just returned back and that the gift card that she just made for me was useless because my ID isn’t on it. This was a $154 angle grinder

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262. Store 63, customer service ABSOLUTELY HORRIBLE… will not help return 2 harbor breeze pull chain $12….Lindsey rude and lazy to say the least. I’ve never been treated so wrong by your company. I own a construction company and because of this I WILL ENSURE I NEVER RETURN TO ANY OF YOUR FACILITIES! IN ANY STATE I FIX AND FLIP HOUSES

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263. I was verbally accosted by a Lowe’s employee “Todd” on Dec 12,2021, Williamsburg VA #0632.. As I knelt down to open my bag of old parts I saw an open display package that looked like mine, I picked it up and matched it. At that instance “Todd” who was standing next to me said “let me help you so you don’t need to cut open any more packages”, I damn near lost it. For me to do that and the time from me kneeling and seeing the part, ” Todd” would have needed to catch me with the knife in my hand. I asked for a manager, 15 mins later I caught “Todd” in an isle and he said the manager told him to just “walk away”. I found the manager who said “Todd” never talked to him. I will be ensuring the entire community is aware of the dangers of shopping at Lowe’s.

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264. I ordered and paid cash for a 60×34 walk in shower. And paid to have it delivered. When I received it we checked all the exterior pa king and everything looked ok. Then when the contractor came to install it he removed all packing and the base was damaged. So I called immediately for replacement. As of today we still have no way to take a shower or a bath. The shower was paid for on 10-25-21 and damage was found on 12-7-21. He are in need of this to be taken care of. The guy,called Dan at the store #77 each time I spoke with him was not helpful at all. Could someone please help with this? We have a Minnards close to us that will help. We have always for 40 years done ALL of your business through Lowes. But we will change if needed to. Please call me if you can track or find some answer for me on when I will receive it. 419-577-xxxx

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265. I bought a craftsman tool chest from Lowes in Bowling Green Ky. Paid 269$ for it not counting tax. The same exact one is 189$ at another store that’s not that far away. The bowling green store would not honor the online price from the other stores. I’m very disappointed in Lowes and the customer service was horrible. We could not get help and workers were just standing around. We had to load the tool chest ourselves. If I can’t not get the price difference I’ll return the item and go else where. Also another customer walked out and said the were going to Home Depot. They were upset as well with your store.

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266. Account# ending in 8117. My name is Roy Whiting. I opened the account in June of 2021 at your Amherst NH location. I had purchased 4 pella windows. At the time of purchase, the attendant asked,” would you like to sign up for a Lowes card today and save 100 dollars”? I said,” who wouldn’t”, and then asked if I could pay for the windows anyway so I don’t have another monthly payment”? She said I could pay for the windows right after I sign up and save the 100 dollars. I signed up and then paid cash, got my receipt, took my windows and didn’t give it another thought until September of 2021 when Synchrony bank told me I owed the full amount of this 8117 account. Unfortunately, the one cash receipt to clear the matter up, could NOT be found by me. Synchrony said they never received payment on the account. I have contacted your Amherst NH location a few times since September and again in October, but was unsuccessful in resolving this. Synchrony bank wants me to satisfy the account which means I am going to pay for a second time on the same windows. Now if I hold to my principal and not pay twice, my credit goes bad. I’m asking that a thorough investigation is actually done so I don’t have to pay twice for the same windows. Just asking you to do the right thing because I did pay for the windows. My mistake was losing the receipt. I’ve also done $ 30,000 with Lowes this year. It would be ashamed to soil this relationship over a mistake someone at your Amherst NH location made. Please rectify this matter.

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267. Hi I am writing as a concern I purchased a shed a few months ago from a lowes website but as week went on I finally contacted the company and come to find out it was a sham they is using Lowes name to sham people i don’t know if yall are aware of this but I just wanted to let ya’ll know it happened to me I really thought I was ordering a shed from Lowes Thank you and God bless you

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268. I recently bought a sbow blower from the Rome ny store and paid for delivery ( for Friday December 10) took day from work Christmas party…. they sent me an email saying that delivery wouldn’t be until December 14th so I called the Rome store and was told by Shawn to come get a refund because item wouldn’t be available for pickup… never received an apology or any effort to make it right. Asked several associates for the corporate office number and low and behold no one knew what it was or how to get it… biggest disappointment by far is the Rome store.

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269. I’ve been on hold for an hour and 25 minutes!! I really wish a manager would answer. I have yet to talk to a management representative. I’ve had a horrible experience with Lowe’s warranty program since November 15, 2021 that is still not resolved!

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270. I ask Mr. Ellison to review a Video that led me to a Humility Greater then a Shareholders Profit I am FSA in Gastonia This is urgent Thank you

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271. Poor customer service at Dedham Lowe in MA ordered appliances person ordered a white dryer and chrome washer then only brought dryer to home which was damaged, problem was supposed to be fixed and I was aasured that it was which no one even followed up, I then called myself Bud delivery manager assure me that appliances would ne delivered on 12/10/21 never rec delivery call when I call cs they said in system for delivery after two hours finally spoke to Bud it did not get on the truck do not know why, the store does not answer phone when they do they hang it up with out speaking they refuse to let me speak to a store manager which I do not understand. Bud was not that helpful as to inform that he leaves at 2:00pm I asked him why it was not on the truck or was he going to inform that it was not on the truck for whatever reason. I understand people are stressed but please treat customers with respect and not just tell me you leave at 2:00pm. I am sorry to say this is the worst experience I haveever had with a store . I would like someone to resolve my complaine and I rec my appliabces as ordered.

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272. Between inept employees at the Republic store and this 3rd party installation crap it has taken 9 months to get a sliding door installed that was bought and paid for in March

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273. Had a carpet estimate done, they measured my room 15sqft bigger to make a little more money, I am also having to payto have the padding laid down on a cement floor which wasn’t disclosed on signage, I am also being charged for tax stripe install which is suppose to be included with install, I also asked about the 72 hour delivery and the guy bill straight up said that doesn’t apply anymore. I paid 1300 dollars when it should’ve been less. And I still don’t know when the carpet is going to arrive or be installed by the lowes contractor. The tax stripe and paddling charge should be listed amd not say free with install of carpet. Misrepresentation of ad.. my quote also stated that haul away is no when I clearly have old carpet in the room. I would like for someone to contact me and rectify the situation I can be reached at 401-269-xxxx

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274. Ordered a window in May of 2021….have been told numerous times it has come in but as of today it has still not been installed. This is customer service at its very worst! I have left a message on the FB page and will be writing corporate.

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275. I shop at the Vero Beach, Fl. Store. I work in the trade and have a pro account.
     I am so sick and tired of the xty service over the past year that I will be shopping elsewhere.
     This store is obviously miss managed. I don’t want to hear covid for an excuse. Step it up!!
     I don’t even have the strength to go into this final breaking of my back straw but let’s just a mgr. named Willy was involved. Just total incompetence all the way around.

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276. I would like to leave a review concerning my experience purchasing a dishwasher from the Tucson AZ Oracle location

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277. Gazebo shipped to wrong address trackin # 087827397 Talk to Pilot shipping they saying LOWES SHOULD BE IN CONTACT MATTER HAS BEEN GOING ON BOUT TWO WEEKS ALL WE GETTING IS LIES TOLD TO US SPENT OUR MONEY BUT NO PRIDUCY

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278. I have an order (#880288592) that was placed online 11/28, FedEx has it sitting “in transit” mode since 12/01 with no clear explanation. Lowe’s tells me I gave to file a claim with FedEx to get my money back so I can repurchase the product at the local Lowe’s.
     This sounds a bit messed up! Lowe’s should be taking care of delayed/missing package and reimburse me so I may repurchase the item in store.

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279. I got caught up on the girf card scam at my local Lowe’s store. Discovered mishap, cancelled all activity at that time. Staff assurred me that nothing was charged to my credit card. I was given no guest cards. My account was debited
     $2000. I filed a police report etc….Not having anyone answer my calls to the locxal store, I drove down to the store and asked for the manager. She curtly said to me, “write down your concerns on a blank piece of paper and your contact information and we will get back to you”. I have heard nothing for over two weeks now. Is this any way to run a railroads? Had the same luck (bad luck) when I tried to call corporate offices. No response, got tired of wait for someone to pick up after 30 minutes and am trying this form of communication. I am not holding my breath. What to do? Do I have to sue you for the $2000 ore what?

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280. Pur Maytag refer (sales#S51157DG2 1763392 trans # 15257341 5-5-2021) came w dented freezer drawer door-unable to get replacement – salesman retired (no complaint with him at all!) We’d like to get this resolved

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281. If their was a 0 star I would rate. I am a Construction Manager for a residential home builder. I am trying to help a neighbor do Seawall repairs. I ordered 3 pallets of concrete before Thanksgiving with an assured delivery from Lowe’s Pro Associates for December 4th in Am. The time right now is 4:33 pm and no delivery and a crew sitting around waiting at $500 a day. Lowe’s still will not verify an exact delivery time. What an embarrassment of a business to not provide product when promised to the customer. LOWES, ever wonder why I do not give you the chance at any of my customer home builds? You cannot even deliver 120 bags of concrete when promised to the customer. Lowe’s For Pros is a joke!! Their is nothing professional about the service to actual real Professionals!

     N. Simkins
     CM
     SWHomes

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282. When are yall going to fire the store manager of the lowes in clovis nm? The store has gone down hill fast. It is obvious he has no clue on how to manage it. There is more stuff that is out of stock than there is in stock. When stuff runs out he just throws whatever he has a lot of to fill the void and doesn’t change the tags. There is so much in the aisles you can’t barely get down them. Product is just thrown throughout the store so you will find oddball stuff like velcro in a trailer part aisle. There is a lot of good employees but his management team needs a serious revamp as it is obvious they would rather sit on their butts and shout orders instead of being out there leading by example.

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283. i bought an lg wash machine bought paid for new hoses wish i was told they would install without them 2 men came very nice but would not install it because it was on a pedistal and i would have to buy a new one i have (did) shop at lowes but if this is how lowes has started to treat customers i will go to sutherlands with all my business 30 plus years with lowes and never got treated this way

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284. Hi,my name is Roy.Today I bought a $100 Lowes gift card,cash.I asked for a gift reciept and was told Lowes doesn’t give a gift reciept.I went to customer service and asked,no gift reciept.I wanted to return it and re-buy because there was other items on reciept.Could not do it.This gift card is a Christmas present going out of state.This is bad business practice.I am in the building trades and will be switching stores.I can not believe Lowes is giving me such a hard time on a gift reciept.I will have to inform all contacts when and if getting a gift card at Lowes,you have to purchase seperatly so you get a seperate reciept.Thanks,Roy

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285. i purchased and paid for a gas range from lowes on oct 5 2021 tran #34460327 with delivery date set as 10/19/21 on 10/19 truck showed up with a damaged stove (i think it was damaged at store} i refused stove even tho driver was authorized to give me a 15% reduction. which i refused when i asked driver when i could expect to have a new stove delivered, he stated ” i dont know a week or month?” i have to this date not recd my stove or a return phone call as to the status of stove and made numerous ph calls to customer service i was handed maxwell he said he would check and call me back. he did not. i have called cust ser numerous times with no calls returned what is necessary a letter to ceo or a complaint filed with bbc

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286. This is more of a concern than a complaint, a couple of months ago I ordered a mini fridge from lowes Morristown Tn and when it came in a very rude young lady didn’t follow company policy and didn’t scam my barcode from my email then they loaded the fridge into my vehicle and I was nevered charged.
     So after a month I called the manager and told him what had happened and gave him my contact info then I was charged.
     I asked my coworkers if this has happened to them before and multiple people replied yes and alot of people are getting free items from lowes Morristown, one coworker just purchased a top of them line dishwasher and was nevered charged, the same guy last year purchased a Milwaukee tool set and again nevered charged.
     I think someone from corporate needs to look into the practices of the Morristown Tn store.

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287. I have been waiting since 8:00 this morning to get a refrigerator. It is now 10:15 at night and it’s still not here. I don’t know who your third party delivery system is, but you need to change it. This is absolutely ridiculous. It’s been 14 hours since it was supposed to be delivered. It’s now 10:15pm on a work night, we have to go to bed, and my refrigerator still isn’t here. We need a refrigerator. Lowe’s delivery is absolutely horrible and I think that I should be reimbursed somehow for my trouble. I took the day off from work and I still don’t have an appliance. I am paid hourly so this cost me $120 in lost wages. I called the delivery people at about 8:15pm and they said they are showing the guy has finished his route. She tried calling him and he didn’t answer. She put me on hold and when she came back she gave me the option to continue waiting or reschedule. I took the day off today to be here for the delivery. I can’t take off again. I went on the tracking site at 8:45pm and it said there were three stops ahead of me. Now when I go on it just says “travel is delivering”. This is absolutely unacceptable. I will NEVER buy from Lowe’s again!

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288. I need to talk to the CEO. .I have been having serious issues with your company. 206-376-xxxx

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289. I recently purchased a product at Lowes with my Lowes card. I questioned the price but was given a vague response.
     A week later I was at another Lowes store , same town, only to find the same product, but $50 dollars less, than what I paid. The product was the everyday price, not ” on sale”. When I called to question it, no one at Lowes in Shreveport louisiana, or at the Lowes corporate office could give me and answer. Reason: “they could not pull up that information or they could not “pull up my account, or they did not know to to transfer my call to.

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290. I am writing in reference to an issue that I am having with Lowes.
     Philip E. McGimsey, of the Matthews Office in North Carolina, came to my home at my and my husbands request to provide information on a Generator. He completed an evaluation and provided us with the cost which was $15,579.48. Verbally, he indicated that the process took a few months and would begin on January 21, of 2022 due to demand and the estimated completion date would be March 1, 2022. He drew up a contract which indicated that there could be a reasonable delay. He collected the payment which I was able to verify was directed to a Lowes facility. I used my credit card so that I would have time to complete the evaluation regarding the purchase. You as well indicated concern relevant to the transaction and put a potential fraud alert on my card.

     A couple of weeks later prior to my having paid Barclays in full a call came in indicating that there would be a slight additional delay. My husband and I were concerned, but due to Global warming had a willingness to accept the “slight” delay. A couple of weeks later after I satisfied the total obligation, another call came in from their customer service line indicating that there would be another delay and this time it would be until August of 2022. I was reminded that I was on a “recorded” line by the representative, so information relevant to our conversation should be available. At this point I requested that my money be returned so that I could check with other Retailers about the Generator. I was told no because I signed a contract. I asked Claire how could she hold me accountable when Lowes was not honoring its own contract. I reminded Claire of the dates which were on the contract and she indicated that the completion date of March 1st 2022 would have to pass before they would consider the refund. She also indicated that parts were coming in at all times so that it might not take that long. I told her it was unacceptable and asked about having now received 2 phone calls basically indicating the same thing that the completion date would not be until August and indicated that I wanted my money back. I am a Senior and funds do not come easily, and regardless, this to me is an unethical practice to collect a significant amount of money from a consumer, represent a target completion date and then extend it for an unreasonable period of time.

     I also happen to know that there was a Northeaster in Boston, which is where I am from and I was told that Lowes was instrumental in helping to restore power in that area. I genuinely feel for those who were in the Northeaster, but cannot help but wonder if Generators and assistance were redirected from one location to another as a result of the storm and if that is why my completion date was extended for almost a year. I am not being what I believe to be unreasonable but believe I should be entitled to receive a refund and not have my money held hostage. How do I know in August that there will not be additional delays.

     I now regress and will go back to the contract which they wish to hold me to. The dates are incorrect and indicate that the start date is 1/21/21 and the completion date is 3/1/21. So if I have to abide by their contract and go by what Claire indicated on her recorded line, which was that there would not be any consideration given until such time that those dates had passed, well both of those dates are long gone and I would like my funds back. My husband and I are seniors and I am very concerned about this treatment and find it to be unacceptable. They have no right to to keep our $15,579.48. I have been able to identify another vendor who indicated that their contract could be completed within 60 days. I am requesting your assistance in this matter and can be reached a 617-710-xxxx.

     Thank you,

     Marie E. Coleman
     (617) 710-xxxx

     cc: Attorney Generals Office
     Fair Trade Commission
     Better Business Bureau

     Reply

291. I made a phone order purchase on 11/01/21. It is for my renter in Calabasas CA. I was assured that she would have the item delivered and installed by Thanksgiving. My renter even took the day off that she was told the delivery would happen. Now the delivery says 12/04/21? I have tried calling Lowes in West Hills CA multiple times. No one ever picks up the phone. I waited for in excess of 45 min and once someone picked up then hung up. I live out of state, can someone please help me resolve this issue? I’ve never had problems with lowes and I am a loyal customer. But this really is upsetting that no one will respond nor answer the phone. I cannot have my renter take another day off from work. Especially when no one calls nor shows up? Please feel free to call me (818) 613-xxxx

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292. WHY DOES LOWES JOHNSTOWN PA REFUSE TO ANSWER PHONE CALLS? Any department that I get switched to never answers. Does this mean Lowes simply doesn’t care? Sickening, disgusting and a few other things ..
     Other places to buy from comes to mind

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293. Unfortunatly that is the way of the world now. The corpate office dosent know what indiviual stores do nor do they care. The people in the store go its not my company so I dont care. The only way you get anything accomplished is sue them. Thats money that gets thier attention. The only company Ive EVER respond to a complaint was ComCast. They asked me to rate thier product/service. I gave them a 1. Would I recommend them to friends and family NOPE. My final comment was Id rather go through chemo than deal with your company! They actually called me … what they read it and cared? Someone had to pick me up off the floor! Money is the only that matters. If you get a unsatisfactory answer from the store( always talk to the mngr) call thier corprate office. For one issue with said company I the assc. I was dealing with I didnt want A maneger I wanted THE store mngr. That got my propblem solved. If that dosent work call the Better Business Bureo and your local newsstation! Here in Oregon its Six on yourside. The only thing companies hate as much as giving refunds….negitive puplicity. Shame them ito complence. They count of the fact that consummers what take the time to actually follow through.To put it another way the bully bullies and till you MAKE THEM STOP!

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294. I am having an install on flooring today and it was scheduled 8:30 am to 11 am. Here it is 3:30 and no installers yet. I made numerous phone calls and no one ever picked up. I left messages and finally got a call around 1:30 and they said “oops”, mix up with scheduling and they should be there at 4. I took a day off for this with out pay. I called the store and was given a corporate line and that women put me on hold for 40 minutes while she spoke with the installers. They lied and said I was scheduled for yesterday (not true) so they rescheduled for today. Not only did I lose a day of pay but now I have to buy dinner for my family as well because the installers will be in my kitchen. I called corporate to see if they might want to compensate me for their mess but the women was very unconcerned.
     I am very disappointed in Lowe’s. I would think as large as Lowe’s is they would compensate me for my loss.
     Even though I like Lowe’s much better I will become a Home Depot shopper if this situation isn’t rectified.
     Thanks for listening.

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295. I would like to share an upsetting “chat” with someone in management. I can assure you that it will be worth the time. Please contact me. Thank oyu.

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296. I have never had to wait over a hour to get connected to customer service and be able to talk to someone. I just had a question about why my retired military ID wasn’t good enough at checkout to be able to get my military discount and why I have to go on line to fill out a form that wants my social security number when by law “privacy act” that is not legal to ask for but even worst than that I can’t believe lowes would even question my service to this country when I retired from the Army in 1994 an had a retired Army pictured ID card as well as a pictured VA card an don’t understand what more proof is needed when these ID’s are valid by law!! Lowes is the only place that has this problem I don’t have this problem at Home Depot, Menards or Tractor Supply just to name a few places so since lowes don’t want to except my retired military card or va card I will no longer shop with lowes and pass the word out at the American legion meetings as well as the VFW meetings on how lowes want give military discount unless you are willing to go on line and fill out a form that requires your social security number and see how other veterans feel about this!!!

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297. Today I went to Lowe’s in Burbank ca store number 1144 pro department after purchasing over 100 2/4 and three 4/8 despite my friends decision to go to Home Depot your pro department not only didn’t give us any pro pricing they said we can’t help load on cart in store or help load on truck I had lumber dropped on my feet three times today while you pro loader standing by door watching
     When I went in store to explain my problem with Lowe’s your pro department said maybe you should shop from Home Depot
     My name Henrik Avanessian
     My company
     So cal reglazers

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298. I went to return some siding I purchased at Lowes with cash , but was denied because I didn’t have ID (had forgotten at home). I was told that I could leave the siding there & return later in the week with ID & get in store credit , but when I went back with my ID , the siding I left there had been disposed of & they said I had to have the product in order to get the credit of return. Yet how do I do that when someone there threw it away. I’m a contractor & loyal Lowes customer & I’m very upset by this , especially when I was merely returnu g something I paid for & only going to purchase so.ething else with the credit

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299. My grandparents bought flooring to be install and it was, but they had so many issues. They are still waiting for someone to call them back from Lowes to reset the toilet in their bathroom. My grandfather is 97 year old and he needs that one back working. It the taller toilet. He has a hard time getting down on the lower ones. Also, they didn’t even finished the job. They live in a manufactured home and they don’t have baseboard, but they received them with their order. Also, they couldn’t even start their job until they came down and pay for drywall. They don’t have drywall. Plus it was never deliver either. The flooring is done, but they really didn’t cut it even and some have big crack from wall to floor. They didn’t even put on the molding around the floor to the wall. It was a 1/2 molding that needed to be completed the job. So, my dad, son and I did that for my grandparents. I was very disappointed in Lowes. We did stopped by on Black Friday to talked with the manager Brian, but he was not there, so we talked with Pat. We stopped at the one in Mesa, AZ on Ellsworth RD and Southern. Store # 2527. 1229 S Ellsworth Rd, Mesa, AZ 85209. 480.373.2440. Pat did say he would call his installing department, but we have not heard anything back from him. We are not happy at all. The first thing that came out of his mouth when we did see him was. I really don’t have time to deal with this. Then as soon as my dad said it about $500 then he change his attune. But then we were talking in front of way of to many people. This was a person issue that was dealing with credit cards and addresses where customers really didn’t have to hear. So my grandma and I said we really need to go somewhere where others can’t hear. So we just move over to where the Christmas stuff was. I was a manager for a retail store and I never would have I don’t have time. I made the time to help my customer out and listen to everything he/she had to say. I really sad how people are treated these days. Now with the toilet he got George Brazil to come out to put it back on. It going to cost him something to do that and I think Lowes should reimbursement them the money on how much it cost and also the molding that we had to buy to finish the job. It was almost $9 and we got 18 of them. Hope to hear back from you soon. Thank you for your time.

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300. We had over 20 windows improperly installed, including a bay window last winter. We are still waiting to have all of the windows properly installed. The bay window is leaking. A new contractor has been assigned to us, however the new window has been set to arrive on 3 dates, which have come and gone. I need these windows properly installed asap! I have been in contact with Lowes regarding this since the summer of 2021. The contractor should at the very least come and properly insulate and seal the windows until the bay window arrives. I will not be paying for the proper re-installation if the 1 year warranty passes, as I contacted Lowes well before the 1 year mark!

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301. Purchased a microwave and a contract to install loWes called on November 19 and said the installer would call within 2 days we’ll still no call the name of the installer is equalwaters keep calling store 2313 and they said they keep calling district manager need some kind of answer from someone my email address is dianeashmoxxxxx @gmail.com

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302. need someone to call me about a window workoder 910-583-xxxx

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303. I’m so discussed with the way the young girls dress in Lowe’s 0424 . The store manager even wears tight leggings so you can see everything these girls have . U should up hold the standards of the company more then this

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304. Please Reply

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305. My name is James McKinlay and I ordered a custom window several months ago and it finally came in mid October. I have been trying to get my window installed and my window opening is custom so my rough in person needs to speak to the installer ( Trinity Exterior Group) here in Austin Texas. I advised the Lowes Supervisor who originally booked my order (Mel Chan) and he called rebecca at the Trinity Group and asked her to tell her installer to Call my rough in contractor (Curtis Wood)
     Mell called me back and said Trinity has been advised.
     A few days later Rebecca called me and wanted to know when they could install my window. I asked if her installer called Curtis and she knew nothing about that and said she would look into it. Never heard anything from anybody. I have been trying to get my problem resolver or several weeks now. Needless to say I have lost all confidence in Lowes. I am a long time customer and have bought many appliances and other items from Lowes. I will never deal with lowes ever again.
     My name is James McKinlay
     email gavinmxxxx @gmail.com
     Phone 512-992-xxxx
     Mel Chan
     mel.chan@ store.lowes.com
     Phone 512-621-6727

     Installers
     Trinity Group Group (Rebecca)
     281-816-4184
     Curtis Wood (My rough in man)
     402-310-9410
     Thank You
     James McKinlay

     Reply

306. I work at the warehouses on Franklin in chicago n I want to report a big problem I am the cleaning lady

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307. I would like someone to get back to me ASAP about your Lowes store in Lewes Delaware. I ordered shades on September 29, 2021. This order was over $10,000.00 dollars . I received one group of shades and still have not received my other order. I have gone to the lowes in Lewes Delaware many times to see where my order is and no one can tell me anything. I finally spoke to Corey an assitance manager who told me he called the vendor and my shades would be Fed-x to my home on TuesdayNovember 23,2021. Nothing came. I called the store and he was to busy to speak to me. I then in turn went to the store and he would not speak to me and sent me to someone named Joe in flooring who said my shades were back ordered which is not true since they were being send to me on the 23rd of November. I have called FOUR(4) more times today and left a message for the store manager Lou Cintro and of course NOTHING no call. Lowes has $4500.00 of my money and I have no product and no answers. My PO # is17839xxxxx. This situation needs to be resoved. Thank you Deborah Kolnberger 516-680-xxxx

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308. I have a coinstar gift card with $300.69 balance. When I was going to use it the cashier put the wrong pin number in. Then she tried using the right one and it was blocked. I have called coinstar and the Lowes at 12300 Lake June Rd. Balch springs Tx. 75180 No one wants to help me. The last time I went to your Lowes I was treated like I was lying. The manager would not even come out of his office. He sent a young girl that was not nice. I’m 67, I live alone, I need a Generator for winter. I was going to get it at Lowes. If Coinstar doesn’t have the $300.67 then Lowes must have it. All I want is to buy a Generator. I paid for this gift card at Kroger 5190 Highway 78 Sachse, Texas 75048 from coinstar machine .I will Never do it again. Please find out how I can get my money . I need a Generator. The amount, card number and pin has been verified by coinstar as being correct. They just said Lowes has to unblock it because Lowes blocked it at the store. I have been trying to get this done now for almost a year. My next step is Better Business or Attorney General office. Please help.

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309. I purchased Samsung washer, dryer and refrigerator at Lowes in Missouri City. Tx. I was promised the three appliances qualified for Lowes $300 Master Card Rebate. I submitted my receipt to your Rebate Dept. but it was declined. No one at the store told me to check Lowes website for authorized appliances. Because the local Lowes Store employees were not properly trained on the Rebate program is not my fault. I need your help to right this wrong

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310. Thanks to Lowe’s delivery we are trying to find out how to have our Thanksgiving without an oven! We are getting creative with the microwave and our toaster oven. Our stove was supposed to be installed today…after a text and a few more phone calls that went direct to voice mail, we knew it was going to happen. This is the 2nd time that we have been shafted by Lowe’s with a dryer a few weeks ago that got “lost” until my 74 year old Mom went to store to find out what was going on. She got a call the day of the delivery that they were so backed up and could she allow them to deliver tomorrow. As kind as she is, she said yes. Three days later, once she went back to Lowe’s, she found out the deliverers never put her back in the system for the next day and her dryer sat until she came back to the store. Our dilemma today is Lowe’s was to install our gas oven today; however, we needed the electrician to remove the hard wire. Lowe’s called to install but my Mom told them to put us last since the electrician was not there at that time. They said, “okay”. Of course, we called and texted once the job was done by electrician, only to get direct voice mail and no response to text. This is ridiculous!!

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311. My complaint may not be very important to some but I was called in for an interview and was told they will get back with me on Friday but she would have to find a place for me and the human resource person was supposed to return or get back with me on a phone call okay I waited for call all day I called and no one answered at the store I called and someone answered at the store but no one answered and the HR office and so I did not hear from them and when I did on Friday late afternoon I was told they were very busy and didn’t have time for me that she would call me back on Monday okay Monday went by no phone call I called no answer I’ll call back on Tuesday no answer I still have not heard from them like I said it may not be important but I am a very good worker and very experienced at lowes because I had worked for plant essentials Been and out work for Lowe’s last year as the garden center as a water
     person took off a year I am a retired person and my thoughts are thank you very much but I would please like to be answered when I was told they would get back to me and not ignore me. This is the Fairview store 643thank you Ginger pH # 618974xxxx

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312. Hello,
     I love LOWES stores, but have to travel 75 minutes to the nearest store in Delevan, WI. Could you please consider building a store in the Madison area, specifically Verona,WI. Madison currently has 2 Costcos, but they are building a third in Verona. Thanks for your consideration.

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313. Could you please consider building a store near Madison, WI. Madison currently has 3 Menards, 2 Home Depots. We have two Costco and now building a 3rd in Verona. Could you consider a Lowes near Verona?? I love Lowes but have to travel 1 hour 15 minutes to the nearest store. Thanks.

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314. his is in regards to an installation contract
     Store 2444 Project No. 7083703300
     I have spoken with the Store Manager, District Manager Chris Meyers and to your corporate installation department.
     None will return my phone calls to provide an answer as to when the doors will be installed.
     The estimated install date was November 16th, 2021.
     Who can I speak with to get this issue resolved?

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315. Trying to reach someone about the Lowe’s delivery driver that destroyed my son’s fence, while delivering to his neighbors. Store was notified. Pictures and video sent. Never heard anything back. Can’t get store manager to respond. Been 4 months now!!!

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316. Mr. Ellison, I am sending you a complaint regarding poor service by your companies Protect Plan. In July of 2020 I purchased a WP Refrigerator for one of my apartments located at 3101 Burnet Ave Syracuse NY 13206, with a 5 year Protection Plan. On July 29th, 2021 I received a call from a Tenant stating the refrigerator was not working properly. My wife called Lowes Protection Plan number and they scheduled a service tech (North Shore Appliance) to come out. It took them 3 times for North Shore to properly fix the issues. On 10/10/21 we received another call from our tenant stating the refrigerator was not working properly. We called North Shore and they came. Three Days later on 10/13/21 we called North Shore again stating the refrigerator was not working. On 10/14/21 North Shore was called, they stated that they would not come back due to a confrontation with the tenant. On 10/14 we called Lowes and they sent a NEW Company to service the refrigerator (G&G Appliance). They stated the next available appointment was 11/9/21. On 11/9/21 the technician called in sick and no one from G&G called us. We called G&G to see what happened and they said next appointment was 11/17/21. We accepted the appointment. On 11/17/21 I received a call from the G&G Technician stating he would be at the building in 6 minutes. The tenant was called to look out for the technician due to the building being secured. The tenant saw the technicians truck and went down stairs to open the door. The tenant stated she opened the door and the technician drove away from the property. I called the technician he stated he was there for 10 minutes. We called G&G Appliance, we were told that they have no control over the technician. We called Lowes to complain about the lack of service from G&G and North Shore. The women from Lowes stated she would get us another company to come out. Today I received a call from Dello Stritto Appliance Repair stating they scheduled an appointment for December 1st. They asked me if 193 Genesee Street was the location, I said no, its 3101 Burnet Ave. They do not work in that area.
     My Tenant has been without a refrigerator since 11/4/21.
     Due to all the issues we have had, I purchased a NEW Refrigerator from your competitor. The cost was $756.
     I just want you to know that I am completely unsatisfied with Lowes. For the past 15 years I have purchased Stoves/AC Units/Refrigerators/Tools/Flooring/Toilets/Vanities and many other items.
     If you like to discuss this further please give me a call. 315-560-xxxx

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317. I purchased 3 major appliances & a kitchen sink from Lowe’s for a move to a new address. The sink was delivered to my old address despite my receiving everything else at the new, and cust svc told me basically tough luck. No refund, no assistance, no replacement, nothing. I drive hours to my former residence to which I have no access anymore & hope I can find the delivery or I’m just out what I paid. Was told if I order on line, pc’s can choose any address every sitting anywhere in a cache or 4-5 other locations on hard disc. So basically – I guess I should order nothing on line from Lowes or anywhere else anymore, because despite my making the change, no one has any control over this. Could be shipped to another country and I just have to pay for it.

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318. Hi I’ve been having an issue with my in-store credit gift card that was issued. The store said my drivers license number does not match the card and I believe they may have miss typed When they issued it but they cannot tell me my balance and when I called corporate number they also could not tell me my balance except that there is nothing wrong with the card they stated store number 1004 issued the card which is correct. Can you please email me back so a new card can be issued properly the number is xxxxxxxxxxxxxxxx and the pin is xxxx. I appreciate your time and thank you so much. My phone number is 724-614-xxxx thank you. Have a great Thanksgiving!

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319. I think you guys need to do surprise visit to your store,because you would truly be disappointed on how the manager are running these stores.Half the time there is not enough help and ones there are over worked.I think u need a 3 strikes your done because so many people call off so much that it’s really pathetic.I really don’t think it’s the way to be running a store.The only time the store is running good is when u tell them your coming to visit,trust me u would be surprised what really goes on there.The people that do show up for work every day need to be rewarded!!!!!!!!

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320. On may the 6th 2021 I bought a double door refrigerator I give $1,167 and 3810 I believe, anyhow ,THE ICEMAKER WOULD NOT CRUSH THE ICE, SO I CALL THE Repair OFFICE 800 374 4432.TheY scheduleThe REPAIRMAN TO COmE OUt NOV.11,HE DID NOT SHOW UP. OR DiD HE SHOW THE MONDAY after nov.11. I called him ,he said he could not make it , he will call me back, he didn’t. So yesterday my not a Frigidaire. Made a noise as a cashing machine blowing up. Today the 22rd of Nov. I called the same number and the girl said they would be here on the 24 the of Nov. Wednesday . A1 appliances. Called me and said they would not be untill the 2nd of Dec 2021. My Frigidaire is not working, what am I supposed to do. The refrigerator for Thanksgiving or hereafter and it’s been 3 weeks now. Thank you Carolyn Shaffer. Moultrie ga 229 454 xxxx HELP

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321. Your policy for merchandise credits has just lost you a long time customer. Your company sucks and I will never shop there again.

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322. Apparently it’s more difficult to try and call. So, just wanted to say I shopped at your Schererville Indiana store and while the younger employees barely acknowledged me. The only employee to greet me with a smile and ask if he could be of assistance was a much older gentleman. I wish I would have gotten his name.
     Anyway I called the store manager to tell him and I’d like to tell corporate also, Thank you, for recognizing the value of hiring older employees. They bring so much more to the table. Life experience, manners, professionalism, and most importantly, kindness.

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323. I am an employee at Lowes currently in Fulfillment at the McKinney-Frisco Store (1059) where I am appalled and disgusted by the proclamation of the store Mgr and ASM thatthey do not help customers check out by helping on a register where LONGLines of irritated customers wait as well as they do not usepower equipment orhelp get something down from top stock! I’mdisgusted by the mgmt exempting themselves while gladly collecting and enjoying huge bonuses! I come from store 1057 in St Charles MO where a Mgr would. NEVER cop this hurrendous shrug off attitude

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324. I am trying to get my dishwasher replaced, customer service is disrespectful and NOT helpful! I want it replaced or a full refund. Being a Veteran I value the way they treat us, but this has really turned me off from Lowes. I will likely never shop there again and will take my business to Home Depot, and advise all my family and friends to do likewise.

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325. Well my parentS ordered a stove refrigerator and a washer and dryer from Lowe’s in Hopkinsville Ky . And have had to wait almost two weeks Now and was to get it deliveredtoday the 21stnd at 1pmAnd they came later then that. Me didn’t nock on door or if they did it wasn’t very hard at all . And my dad seen him leaving and ran after him down the road nd my dad is 83years old Ane stopped him.and the guy said he couldn’t turn around and deliver it .my par Was home so Yparents called and theyand still don’t know whenever they will get the stuff they payed forOr how Long they phill havE to go without them. ThisIs sO wrong this Close to the Hiloday .and My dad is a veteran Well this thing isn’t working good.

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326. Lowes just informed their employees they must take the vax by December 1 or submit to masks and weekly testing.

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327. I have been waiting on a door unit delivery for weeks. The unit was ordered 7/19/21 with 84 days out. I have received 1 call to set up delivery time, the delivery was canceled due to Lowes not receiving the order. This was in late October. For the past 3 Saturday’s I was told my order had been scheduled for delivery, as of today still nothing. Over the past few weeks I have had to call Lowes at least 30 times (most of the time I give up without speaking to anyone) trying to confirm the delivery. It is impossible to speak with someone, and they never call to let you know the delivery has been canceled. Your company has almost $4500 dollars of my money and I have received the worst service ever. For years I have chose Lowes as my go to store for my remodeling, etc needs, at this point it would be hard for me to spend another dime with your company. I understand with everything going on these days it is hard for companies to receive shipments on time, but when you are the one doing all the calling trying to receive information that tells me your customers mean nothing. The store this complaint on is in Bowling Green Ky

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328. When I heard an announcement in Spanish when I was in the st Clairsville store I blew a fuse, this is the United States of America, if you live hear speak English, looks like home Depot for mr

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329. We purchased $6,600+ of appliances and most were scheduled to be delivered today. Called and verified delivery time which was from 5-9pm on 11/19. I was told to contact JB Hunt to verify and that there was some issues going on with Lowes and JB Hunt. So I contacted JB Hunt…verified delivery. Items on the truck and set for 5-9pm. So my husband and I started removing our old stove, old dishwasher, old washer and dryer and proceeded to take them off the property. At 8:35 there had still be no delivery. I contacted JB Hunt again to make sure they were coming as I have a 5 year old that needed to get to bed. He proceeds to tell me that the store changed our delivery from today to February 8th. Noone bothered to contact us. All the items are ready except the microwave and we knew that when we ordered from the beginning. I am livid. I have zero tolerance for stupid stuff and zero tolerance for less than spectacular customer service ESPECIALLY when we spend A LOT of money with your company over the years. Someone needs to figure this out and have my appliances that were supposed to be here today on the truck Sunday when the refrigerator is delivered.

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330. I just read many online complaints against Lowes and product delivery. And here I thought I was just an unlucky customer who got screwed.

     We have been waiting over 7 months for a delivery of a shutter which was part of a $3,000 order we had to pay upfront. It was due mid-July of this year 2021.

     Shutters were ordered for 2 windows. One window came in fine. But our main living room window in front of the house has had some wild excuses since July. First the installers said the frame was at the warehouse but not the shutter part so they did not bring it. They installed the bedroom window and left. We called so many times asking when we’d get the other shutter. We were told the ships that blocked the Suez canal in June held it up. Then we find out the shutter didn’t come from China but from Mexico. (These are Graber shutters.) After a month of waiting to find the shutter part in the warehouse we are told they can’t find it. And that it would be ready by or before November 30th. Well the first of November an installer was scheduled. He came to the house with the shutters and no frame this time!! (So where is the frame they had back in July?) This time we kept the shutter part since we paid for it…not that it does any good without the frame.

     We waited another 2 weeks and went to Lowes store here in Clermont FL, and they said they would call us and let us know what was going on. NO CALL. So today we called them and now the shutter/frame or both are not coming until “after the first of the year”.

     That means we have paid $3,000 for a product we don’t have. As I said, I have found others in the same situation as we are in. This is unethical and disappointing. We have spent thousands of dollars at Lowes the past 2 years fixing up 2 homes.

     I realize you aren’t the complaint department but I welcome you to try and get through on the phone with them. Good luck if you get an answer. So I’m doing the next best thing. PUBLIC RELATIONS. It’s almost the same thing. I would like to call a TV news anchor and give him this story. But I’m trying you first.

     What happened to Lowes. You surpassed Home Depot at one point…and now falling behind again. I’m ready to replace all my kitchen appliances and will not be looking for them at Lowes…unless they are actually IN THE STORE. No more ordering. Someone is sure failing in that department. Customer service should be #1.

     I will be mailing a letter to the CEO, Marvin Ellison as well.

     Thank you if you just read this and delete it.

     Dee Wilson
     Leesburg, Florida

     Reply

331. This compliant is about customer service at Lowe’s on Avenue U, Brooklyn, NY 11234.

     I visited this location on 10/18/2021, and had to come back three (3) times as there was no Home Decor associate to assist. Associates were paged multiple times.

     On 10/25/21, a trainer was onsite to assist, but could not offer any real assistance, as she was in training with limited knowledge on how to order blinds. However, Patricia was extremely helpful, as well as Stacy, who did not work in that department.

     Finally, Pam was there later and is a professional and very skilled in this area. She was able to place my order after waiting for one (1) hour as she there is only associate assigned to Home Decor (and this is the case every day/1 associate). It then took 1 1/2 hours to complete the order (and she worked beyond her schedule to do so).

     After calling multiple times to see if my order of approx. $800 dollars arrived, I was told there arrived 2 days prior. I then had to call Installation for a date for the blinds to be installed. This should be done by Lowes while the customer is in the store.

     Friday, 11/5, only two (2) of the four (4) blinds ordered could be installed, as one was defective, and the other had the incorrect parts. They included outside brackets instead of inside brackets.

     I was told the blinds/parts would be shipped to the store on 11/9. I called on 11/10, and of course, no one is ever there to answer the phone so, I returned to the store. Of course, no associate was there to assist (after waiting for 45 minutes and being paged twice). So, I left.

     Wednesday, 11/10, I returned and an associate was there (Liv), and took the information and informed me that she would call me with an update. Of course, this did not happen.

     I have never encountered such poor customer service, and lack of concern for customers. Home Decor usually has a line of customers waiting for one (1) associate to provide assistance.

     I will never purchase any custom ordered blinds, or purchase any large items from Lowes that require installation. I was in the process of ordering a new fridge, and having tiles installed, and am going to PC Richards and a company that only installs tile.

     Lowes, should not be in the business of installing items that require customer orders or the use of third party vendors. If you need to buy a battery or something you can grab and go, maybe. Otherwise, Lowes stands for the Lowest, professionalism and the Lowest customer service.

     Reply

332. I purchased a dishwasher from Lowe’s, Wilmington, Ohio 45177 on Oct 20, 2021. See receipt at end of email. I am very upset with the the installing company and now with Lowe’s!!

     CRST Home Solutions (Installing Company)
     844 347-5053

     CRST was supposed to call me on Wednesday, November 17, 2021 with the installation time for Thursday, November 18th. I am a very busy person but I made sure my calendar was totally cleared for the 18th.

     I did not receive any such call on the night of the 17th nor did I received a call the morning of the 18th to let me know what time they would be here. I therefore reached out to Lowe’s at 7:30 AM on the 18th to verify that an installation was going to happen!

     The female Lowe’s representative said she would call the company and confirm and get back with me. She said the company does not open until 8 AM but she would call me back.

     At 9 AM I had not heard back from the representative so I called Lowe’s back again and spoke with a different representative. I was assured installation was going to happen. The Lowe’s representative said he too would reach out to the company and send them an email stating the installer needs to contact me before coming.

     I believe it was around noon when the first female Lowe’s representative called me back to let me know she had not forgotten me and that she had called the company and waited on hold for 20 minutes and finally gave up but she did send them an email. She said if I have not heard back from them by 4 PM call Lowe’s back.

     At 4 PM I called Lowe’s back and talked with a third representative who assured me that I am on the schedule and that it is rare that an installation does not take place!!!!

     Well the end of the day arrived and no installation was done!
     Let me go on to say that I am livid with the installers. I cleared my entire day to accommodate the the installers and have my dishwasher installed!

     Not a single phone call from the company to apologize for this major inconvenience! Let’s just assume the installers truck broke down. Things like that can happen, does his phone also break down too!!

     On the morning of the 19th I called Lowe’s back. I notified them no insulation had taken place. They called the installation company (CRST Home Solutions). Lowes said CRST is going to reach out to the installer and see why he was a no-show and then contact me to RESCHEDULE! Well it is now 12:45 pm and no call from the company!!

     In my numerous contacts with the Lowe’s representatives I was told they do not have the telephone number of the installer they only have the telephone number of CRST. So CRST received three phone calls from Lowe’s on the day the installation was to take place and never returned any of them. Do we expect CRST to follow up now??

     Why didn’t CRST contact the installer the morning of the 18th when they were notified the installer failed to contact me with a time?

     Why didn’t CRST contact the installer the two additional times Lowes reached out to them? Why is CRST not on top of the situation and having my dishwasher installed first thing this morning on the 19th? Why is CRST going to call me with a new date?

     It seems like CRST has had plenty of time to get on top of this problem but they have failed at each notification! Do a simple Internet search I have found that CRST has terrible ratings. If you check the Better Business Bureau you can see the customers are livid what is CRST! Why would Lowes affiliate with his company?

     Why has Lowes put me through this stress? I am so upset! Thanksgiving is next week and I am entertaining!

     LOWES PLEASE DO SOMETHING! THIS IS LOWES FAULT FOR CONTRACTING WITH CRST!!!
     Well it appears I cannot attach the invoice with this post. Contact me and I will forward it to you.

     Patti Taulbee

     Reply

333. Good Morning;

     My name is Leonard Cherson, and I am the Vice Chairman of the Nassau County Fire Commission, in Nassau County New York. On December 18th, 2017, while a family in Brooklyn New York was asleep there house caught fire, and a 39-year mother, Aliza Azan, and three of her children Moshe, 11 years old, Yitzhach 7 years of age, and Henrietta 3 years of age perished in the fire. With the upcoming holidays of Chanukah and Christmas The Nassau County Fire Commission incorporation with the Nassau County Fire Marshals Office, the Lawrence Cedarhurst Fire Department, the Woodmere Fire Department, and Hatzolah Volunteer Ambulance Service would like to sponsor a fire prevention event where we would be giving away smoke and carbon monoxide alarms and promoting fire safety during the upcoming holiday season. The aforementioned event was caused by a Chanukah Menorah and no working smoke alarms in the house. The Nassau County Fire Commission and the above-mentioned volunteer agencies were hoping to partner with Lowes to help promote fire safety by giving away smoke and carbon monoxide alarms so everyone can enjoy a happy and safe holiday season

     Thank you for your time and consideration of this matter.

     Sincerely

     Leonard J. Cherson,
     Vice-Chairman of the Nassau County Fire Commission
     xxxxProspect Avenue
     Westbury, NY 11735
     lchexxxx @woodmerefd.com
     917-952-xxxx

     Reply

334. My name is Joshua Boyle and I had purchased an LG Refrigerator from Lowes of Monaca, PA back on September 23rd, 2021. It was delivered to my home address: 246 Louisiana Avenue Chester, WV 26034. The delivery date was either the 27th or 28th of September. I had a VERY bad experience with the 2 delivery guys who dropped the refrigerator off. I was in the process of building a new porch at the time and I had no steps. When they pulled in front of my house – I had asked them if my husband and I were to assist them – could we use their dolly to lift the refrigerator up onto the porch. Now this was before they even got out of the truck. When I had asked them that question – they both looked at each other, laughed and shook their heads no and waved their hand like “no.”

     They literally unloaded the refrigerator and dropped it off in my front yard and said “that’s all we’re doing” and proceeded to leave. I had made the comment to my husband – that is not fair. We even offered to help them with the refrigerator lifting up on the porch. I will be calling to file a complaint”

     When the driver heard me mention this comment – he then said “go ahead and call and complain faggot” Both my husband and I heard this loud and clear and so did my neighbor that was also there to help us and help the delivery guys. I had asked them to repeat what they said and they just laughed and drove off while flipping us off. I had called the delivery line 5 times now since Sept and I keep getting the runaround saying a manager will call me back but yet I have not received a callback yet. So now I am emailing hoping something can be done in regards to this issue. I feel the drivers were VERY unprofessional and the comment they had made about my husband and I was uncalled for. Please someone assist me with this matter. You can reach me by this email, or my personal email which is joshuanyc1xxxx @gmail.com or by phone: 347-982-xxxx. Thank you in advance for your assistance. Have a great day!

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335. I would like have a check reinstated that Lowe’s put a stop payment on for $600 issued to me from Lowe’s, for bad customer service earlier this year, Please reply ASAP

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336. We have been trying to contact the Idaho Falls, ID store for over 2 months as they failed to properly complete a Manufacturers Certificate of Origin on a trailer they sold. Today’s call history is an example of our challenges. Beginning at 2:45 p.m. 1) rang – transferred – cutoff, 2) rang and rang – transferred to Home & Garden – placed on hold permanently, 3) rang – transferred to manager – rang and rang and cutoff, 4) rang – paged manager, rang and rang cutoff, 5) rang and rang for 8minutes 21 seconds, 6) rang and rang for 6 minutes 10 seconds. Please provide me the contact information for the regional manager of the Idaho stores so that we may get our issue resolved. I would welcome contact regarding this as soon as possible.

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337. I have called my local Lowe’s department that deals with the kitchen countertops I’ve also contacted customer care service at my local Lowe’s store that they gave me

     I am now reaching out to CEO and headquarters of Lowe’s I’ve been without a kitchen sink now for over a couple of months I believe it started in September with the countertops granite countertops that we bought from Lowe’s paid for
     first install part of the cabinet on one end was not level I kept my old cabinets just getting the countertops I corrected that they rescheduled to come back out
     when they did one small part of the countertop was crooked then the third time they came out they cut the hole for the kitchen sink offset instead of it being centered with the kitchen window and also they did failed to put up a sheeting between the kitchen and the rest of my house and therefore my house is still full of dust on walls ceilings all furnishings every nook and cranny which I have been cleaning since that time I just want to make you aware it is multi stone out of Valdosta Georgia that has been the subcontractors for Lowe’s I will not recommend countertops from Lowe’s to anyone
     Then today I received a call from multistone to confirm my 4th install appointment tomorrow that they were supposed to be here between 10 and one that was the schedule part from last Monday but I was informed that there was a large job before mine that it might be closer 1 to 3 so I ask then I will just re-schedule my time around 1 to 3 they said no you need to keep the 10 to 3 opening when I complained they said that was the best they could do I should have complained several weeks ago
     have you lived in a house without a kitchen sink for several months it was not unbearable but I did not spend thousands of dollars for a countertop to live without a sink for several months thank you for your time and consideration

     Reply

338. Good evening I live in Lebanon Tennessee today was the last time I will be doing business at Lowe’s after waiting 30 minutes to check out I finally got there. To find out that they wouldn’t take cash it was card only. Well what that don’t realize I’m fixing to build a new garage and the today deal cost yall somewhere between 10-25 thousand dollar sale witch was going to happen next week so I went to Home Depot they had no problem taking my cash might want to see what’s the problem with this store

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339. I need a part for kobalt miter saw stand mode lp no.STO603W.

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340. Today in Kingston Ontario I compared the weekly flyers of Rona and Lowes. At least half of the listed items were identical, with identical photos, identical descriptions and identical prices! I think the Canadian Competitions Bureau should look into the non-competativeness of Rona and Lowes. By buying our Canadian company Rona, Lowes USA is clearly reducing competition amongst big box hardware stores in Canada. This should be investigated.

     Reply

341. We purchased a kitchen from Lowes in 2019. It still is not finished. Is this normal for Lowes? There is one part left. It has been ordered at least three times now and it is always the wrong part. Please advise through email what I should do at this point. I think 1 1/2 years is a little long to finish a kitchen. It would be nice if this email goes to someone who really cares. After spending $20,000 dollars at Lowes I am a little down on your business. No one seems to care about getting the last part and getting it correct. Thank you.
     Gary Rubendall
     1-765-478-xxxx
     2399 Chappell St. Dublin, Indiana
     47335

     Reply

342. Please call Carlos Ellis at 901262xxxx to discuss an ongoing Case that’s pending.
     Thanks in advance,

     Reply

343. I purchased an upright freezer from GE in January. The salesman failed to place a purchase order for 3 months. It was only learned when I called in mid April when it was to be delivered. Since then I have had to call for any updates. I have left many requests for return phone calls and only received one after speaking with a salesman. I was promised a month ago weekly updates.
     I received exactly zero calls. Sunday, Oct 24th at 7:15 am, I left another message. No return call. Monday, Oct 25th about 4:45 pm I left another message and still no return call. I know times are tough but this is the worst customer service I have ever experienced. PLEASE have someone call me Tuesday after 4:30 pm to provide me an update on my freezer. I live in Rapid City, SD.

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344. My husband and I had 22 windows and a bay window all improperly installed in the winter of 2020. We had many issues with the contractor, which have been documented. A new contractor was hired, who agreed that there was improper installation. Bay window leaked due to interior caulk being used on the outside…of every window! New window ordered. Fast forward to the present day, October 25 and we still have nothing remedied! New window is now set to arrive in December. Initial date came and went…second date came and went, which was October 12. I am ready to pursue legal action to due water damage and black mold!

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345. I am having a problem paying my credit card bill through the system I am trying to pay certain amounts on certain balances and they cannot get it right don’t know what else to do need guidance.

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346. Since when is appropriate for a department manager to be dating employee in the same department This is an issue that needs addressed. Linda Williams and Ryan buttorff have been dating for over a year. At the montoursville store 356. It’s discussing to see them kissing and messing around I’ve have turned many complains in to the store manager and your Assistant store managers. It’s still going on. They refuse to help customers Hopefully you can get to the bottom of this

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347. Been trying to get ahold of service Dept. For 3 days at the Danville Kentucky store no one will answer take my business else where

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348. FedEx is billing me for an item that was returned to your store. I have called for assistance numerous times and now fedex is threatening me with legal action.

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349. I have been remodeling a house and have spent over $10,000 closer to about $15,000 now. I’m a recent 63 yr old widow who can do most things herself. But I cannot load or unload a 30″ inch bathroom vanity weight much more than my kitchen cabinets. I also had no way to haul it home. I had spent over $1,600 on that particular day and a lot more in the 2 weeks before buying a kitchen suite and cabinets for my kitchen. I had ask to talk to a manager and talked to a women who definitely was a smart ass. I can’t see any manager anywhere who would be so rude to a customer so I just think it was a service desk supervisor but I’m not sure but no matter what she was she was an ass to me. I had only asked if she would waive the $59 delivery charge that I was shocked to hear anyway after 2 Lowe’s employees who were very helpful but told me that their delivery was free. But then when I went back to ask them why one of them shocked he didn’t know about any delivery fee plus that department head had told me free delivery but then lied to when I went back to ask why he said that. Anyway I was treated so unfairly that day it became more about them being so rude with a customer. I should of been waived that $59 dollar fee. Your so called manager said yes I could waive that fee but not for you today. This was at your Bloomington Indiana store. I’m really upset and have never been treated in such a way with a manager in any store I have been in. They don’t always agree but they are absolutely polite to the customers.

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350. Just really need help with a water heater all I needed to know is if it was in stock this store is really bad to show products in stock on line and when you drive an hour and 15 minutes to get there they tell you that they do not have it.please understand that I’m not trying to be mean but my sister’s hot water tank failed and I have a confirmation number for a replacement I have a short time to fix this because she is going for surgery on Monday and I’m doing My Best to not upset her please just let me know why this store can’t answer something so simple home Depot is 10 minutes further away but I really like the layout of Lowes store and I try to show My neighbors that Lowes is a good place to do business with thanks so much for your response James Dye

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351. i placed an order for refrigerator online on oct 19/2020.
     the scheduled delivery was on oct 20/21 from 12 pm-4 pm . the item was coming from lowes store located 4 miles away from my home Rosedale NY. i waiting till 6 PM, nobody showed up , no body called to update me on the delivery status. when i call Rosedale NY i was put on hold for 30 minutes each time i called and hanged up eventually. this happen many times’ have never experienced such a unprofessional manner from the store manager and the associates from Rolsedale store.
     i waiting 2 days for my item to be deliver and i hear nothing from nobody.I do not know where is the item i purchased, when is going to be deliver. nothing at all.
     I think Lowes headquarters should address this issue seriously and the manager of Rosedale store should be removed from this position. it is a very bad reputation for this company.

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352. I purchased a generac from Lowe’s in March and had the George Cunningham company which is the only contractor in this area that your company hire
     However this company have been out several times and my generator still do not work properly. This company lost the key to the generator and installed it too Close my fence so it can not breath properly (exhaust) I have called several times to remedy this problem but I have not gotten any results.I am reaching out to you for your assistance,because I’m sitting without any power as i write this complaint.your assistant will be appreciated because I am powerless it seem to get it done.

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353. I am livid with Lowes. I flip houses and usually use HDepot for all things remodel. I found a countertop I liked and decided to give Lowes a try. I will never use Lowes again. Your installation dept customer service dept is horrible. Lowes has forgotten who the customer is– Lowes has demonstrated that their customer is the installer not the person who paid for the countertops–and–who is actually contracted with them (lowes). Lowes has cost me thousands of dollars that I intend to recoup through Oregons contractors licensing board. In the meantime, you should know the stress and money you have cost me. The installer does not answer their phone during regular business hours. I have been wating for weeks to get scheduled–NO ACCOUNTABILITY FROM LOWES. The customer service dept supports the installer and is no help with making the installer get the work done.

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354. First of all I’m going to start out by saying that I have always been a true Lowe’s customer… When other people put you down I tell them how good you guys have always done me… Well the table has turned…. I have been trying since the 1st of June to get flooring done through Lowe’s… The first time the estimators came out the only got the carpet estimate and not the road vinyl estimate along with it… So they had to come back out and do it again… The price was a little steep on the rolled flooring that I had wanted… Installation price was extremely high… so I improvised I changed the measurements I decided to do carpet in a certain area where I wanted the vinyl… I paid again to have them come out and do another estimate…. Two weeks later I got a call from Lowe’s they had my estimate ready… yet again just for the carpet it took them a while but they finally found the estimate for the rolled vinyl on my entryway… So when the lady called again we spoke I had her give me all the figures… For the final flooring by the square feet, and the products used to do it… Along with the installation price…
     She also gave me measurements on the carpet the price of the carpet the price of the padding and the total which didn’t add up it was totally inaccurate…. so I went to the Lowe’s store today to talk to somebody in person and have them go over the figures with me so I know for sure what this project is going to cost me and my son…. Again I was givin a whole new bunch of numbers they were much higher than before…. I’m very disappointed and very upset I’ve been trying to get this project done since like I said in June… We’re going into November and my floor still ain’t done… you guys have the carpet I want and the vinyl flooring that I want I don’t want to have to go somewhere else and start from scratch all I want is for someone to figure out the crap in the computer and help me get this straightened out so I can go with you guys… I don’t understand why this is so complicated…
     meanwhile I have been sitting on the phone for almost 2 hours this afternoon on hold trying to get a hold of a manager…. Nobody has time to talk to me the person I spoke to and flooring like I said it came gave me a whole new batch of numbers they were much higher than previously quoted am I supposed to just give up and take my business somewhere else??? I mean we’re talking $1,500 here I guess you don’t want that kind of money…. I guess it doesn’t matter if you sell to me or not… I’m very disappointed and very discouraged I really had a lot of faith in Lowe’s… Now four months later I am forced to have to go to home Depot and see if they have something I will like… And I really hate to do it… I just don’t know what else to do I need this flooring project done ASAP! I applied for a Lowe’s card to handle this project I was approved for $5,000 which I would love to spend in your store… but I guess y’all don’t want my money y’all don’t want my interest y’all don’t want to do my work….
     I will be cutting up my card for Lowe’s I will no longer purchase anything in your store I will no longer support your stores and I will spread the word on how y’all do shady business…. Smh

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355. On August 16th I called about a issue that my brother had with a cabinet order. To this day no one has contacted him at all.

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356. I had a horrible experience with your store located in Easton, MD. Please have someone contact me immediately. 443-633-xxxx

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357. I have been unable to contact your service department. Yesterday I was on hold for over 1$1/2 hours, I fianally gave up.
     Today I have been unable to contact your service department.
     I have been on hold for over 1 & 1/2 hours.
     I called earlier and had a call back and you called back but you put me on hold for over 30minutes, I finally gave up.
     It appears you really don’t want to provide the service I paid for. I have a contract for a Generac generator, if this is what I can expect from Lowes I’ll go somewhere else. I am really disappointed in Lowes. I have been a customer for years and have never had this trouble before. Please contact me a 832-215-1122 or by email.

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358. I ordered and paid for a washer along with installation. After the second attempt to rectify the situation along with multiple calls to both Loews and delivery team which went unanswered or lied about status I picked up and installed someone else’s machine. I request follow up from senior management to fully explain situation and discuss constructive criticism . Thank you

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359. Lowe’s on Ridge Rd in Wichita, KS
     I went to purchase shingles for m house and grabbed a bundle to discover there was human feces. I literally had it all over my hand. Eventually spoke to a manager (Bev) and her response was “I’m sorry” This is completely unacceptable!!!!!

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360. I want to talk to the CEO of Lowes. I have had a problem since April and no matter what i do I can not get it solved. How can I arrange to speak to Mr. Ellison
     830-822-xxxx

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361. I could give Lowe’s a zero I would. I ordered a refrigerator online on 10/11/21. Wrong refrigerator was delivered and they left it for me to use until I could get problem corrected. It is a much cheaper and smaller one with wire shelves and very loud. I ordered a whirlpool and this one is a Frigidaire. I called and spoke to Assistant Manager Cody who confirmed I was the 8th delivery that day and my refrigerator was delivered to the 6th stop. Unfortunately there was no more in stock and they would order another one and deliver the following Tuesday 10/19/21. On Monday10/18/21 ,I called to confirm delivery since I had not received an email confirmation but Cody was not in. I spoke to Stan in appliances who advised me he was sorry but there was no order for me (so Assistant Manager Cody must have dropped the ball) but he would get it taken care of. Later the same day I received a voice mail from Stan saying the the delivery will take place on 10/19/21 and I will receive an email confirmation. Later in the the evening I did receive an email to confirm delivery between 8:00 -12 noon. It’s now 12:30 so I call and Stan is with a customer and both store managers are out to lunch so I speak to Joe and tell him I am not a happy camper. Joe checks the delivery schedule and eta should be 3:48 pm with 4 ahead of me. WHAT THE HECK!?!?! I should have been 1st priority and I have to leave for work at 2. My husband is working outside so he will be around but I wanted to make darn sure the correct refrigerator is delivered this time. It will have to be an emergency and I would have to be in dire need before I order from Lowe’s or purchase any big ticket item ever again. Still waiting for my refrigerator and you got your money out of my bank account as soon as I ordered. Don’t I deserve a discount or gift card or something?
     a

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362. I tried to buy a dishwasher: No Joy
     It was supposed to be delivered in two weeks: No joy
     A month later I was still waiting. Nobody from Lowes had contacted me about the delay and they didn’t seem to any idea what the ETA would be..
     Called and went to the store and no body could give me a satisfactory as to when it might arrive. They had no idea and didn’t seem concerned.
     I canceled my order and went to the store to see what they had in stock: Guess what they couldn’t tell me.
     They didn’t know what they had on display and if they had it in stock. Basically your tracking system is useless.
     I went to Home Depot and ordered one from them and it came in on time. I have been a Lowes customer for many years but if I continue to get this kind of service I won’t be
     You tacking system need to be replaced with one that can tell a customer whether or not it in the store. If you
     order it should be proactive and tell you where it is and what is its ETA. Your company is big enough to demand that your suppliers provide you with this information. It appears to me that once have my money you really don’t give a damn whether or not it comes in one time or not.
     I spent 40 years in the computer business and I know there are better tracking system out there that are much better than yours’s. I really don’t want to be forced to go to Home Depot but I will if this occurs again. I’m not unhappy with your employees, I am unhappy with you for letting your systems getting so unresponsive to your customers. Thanks for your time and consideration of my issue.

     Reply

363. Re: Lowe’s store Rte. 73, Mt.Laurel, NJ
     On 10/18/21 I brought an empty Blue Rhino LP gas tank to exchange for a full tank. I paid the fee, dropped off my empty tank, and was told to wait outside in front of store curbside for an employee to come out to give me a full tank. It was cold and windy. I waited 10 minutes, went back inside, inquired as to status of employee who was come outside and deliver the full tank to me. I was told by a smiling, cheerful emplyee that she would seek out the person who was to come outside. This scenario repeated 3 times. I finally went back inside and requested a refund. I was given the refund to my credit card. I then asked to speak with the store manager, and was told he was “probably in a meeting.” I then left the store. I’m sure you know that the foregoing is no way to run a business successfully.

     Reply

364. We ordered a refrigerator on Sunday the 17th and we were told it would be delivered on Monday the 18th.
     On Monday the 18th, I got a text saying the refrigerator would be delivered in 7 minutes. I immediately got a call from a delivery person who said that would be at our house in 7 minutes. I told this delivery person that my husband was less than 10 -15 minutes away, but he was on his way home. The person I spoke with obviously did not have a full grasp on the English language, there was no response or conversation about what I had said.
     My husband was back in our driveway within 10 minutes.
     We are the only house at the back of a half mile gravel drive. There is one house at the other end that sits off highway 64 and my husband said there was no Lowe’s truck at this house when he pulled in the driveway.
     I was at work during this. My husband called Lowe’s and they told him the delivery people had came and gone. The driver had made a picture of the house and the lady at the store in Lexington, NC where the order was placed described the house to my husband. They were at the house on the other end of the half mile driveway.
     If they had called, they obviously could have done that because they had called me and said they were 7 minutes away, I would have told them to drive down the driveway and my husband was home waiting.
     I called Lowe’s and asked what time they would be here and she said we would be on the end of the route.
     My husband stayed home all day! NO call! Nothing!
     This morning, we were thinking we would be on the front of the delivery route. NOPE!!! We called the Lowe’s store and spoke to the lady over deliveries. She told us it will be tomorrow before we get our refrigerator! This lady at Lowe’s was very nice and the person who sold us the refrigerator was great! The lady over deliveries gave us 20% off because of our trouble.
     Is it worth it to Lowe’s not to have competent delivery people and subcontract with people who obviously don’t care about service? This all could have been avoided with a phone call when these people were sitting at the other end of the driveway at the wrong house!!
     My daughter in law had a similar experience in Morganton NC and she ended up cancelling her order.
     There is a Home Depot in High Point NC about 20 miles from here. I would like to add, we are less than 5 miles from the Lexington Lowe’s store.
     I am sorry you had to read all this, but I am sorry that it will be tomorrow before we get a refrigerator!!

     Reply

365. i have been in contact with repair and replacement representatives for 2 weeks now . i have got no help at all.my refrigerator has been down for 2 weeks. i was told that there would be a replacement rendered, but no email or phone calls. im told, there would be someone contacting me in one day. NOTHING!! i need a refrigerator . Please help

     Reply

366. No one answers phone trying to check if order is at store. Store #0512 invoice # 92990 PO #: 171231355

     Reply

367. Hello, I’m hoping maybe you can help assist. On 09/15/21 we ordered a refrigerator from the Van Buren, Arkansas store. Today is 10/18/2021 and we are still waiting on our delivery. We’ve been using a dorm fridge. I called the store and they are looking to see what is going on.

     Any assistance would be greatly appreciated.

     Reply

368. Ordered and paid online for an appliance that was unavailable in another California store according to store employee. The delivery date of October 17, 2021 was promised in writing several times.

     It was also promised for delivery today October 17, 2021 by 4:30pm and employees claim it was “on the truck and out for delivery” at 8am. At 3:30pm an employee at La Habra California via telephone rudely stated that my delivery was never scheduled and delivery would not happen and then hung up. I tried to call and both Lowes in Tustin and La Habra California refuse to answer the phone, now claiming they will not refund my purchase because the item I purchased is on a delivery truck in their Lowes parking lot. A delivery attempt was never made by Lowes. They refuse to refund my order of $807.05 even though I never received it.

     Lowes continued to hang up all attempts to communicate.

     Reply

369. Since the CEO supports Critical Race Theropy I will no longer shop at Lowes.

     Reply

370. Hello, my name is Beverly. I have been a loyal customer of Lowes for more than 36 years. All of our projects have been completed with the assistance of Lowes. We truly appreciate the service provided to us over the years and it truly saddens us to issue a formal complaint.
     We have been trying to get a patio door installed since April 2021 for our summer family get together. It’s now October 2021. They have made 2 trips to my home to install the door but each time they have the wrong door and of course to get the correct door, “they have to order it”. This process takes another 3 – 4 weeks.
     My husband and I are truly disappointed, hence me emailing this complaint.
     We would love for some one to please get involved to assist. We also feel we should be reimbursed for our inconvenience.
     We sincerely appreciate your valuable time and assistance.

     Sincerely,

     Martin and Beverly Newman
     704-860-xxxx

     Reply

371. I want to register a complaint against a asst. Manager of lowes 1613 west jordan utah his name is kelvin massie for physical abuse he would hit me for no apperrant reason

     Reply

372. I am a employee of lowes 1613 west jordan utah asm kelvin massie harrassed me and ridiculed me calling me names because i recieved third degree burn right in front of customers yelling at me calling me worthless plus called blisterboy, lobsterboy, barbosa i want kelvin massie fired and he threatened to kill me in the parking lot if he got fired.

     Reply

373. I would like to bring to your attention two policies that you currently have at Lowe’s that I feel need to be re-evaluated. I purchased an item at your store which came with a five year warranty. When the item failed, after 2 1/2 years, I was instructed to return the item to Lowe’s and told that it would be replaced with a new one. I did that, but it seems that Lowe’s only keeps their receipts on record for two years. The item that I purchased is no longer available for purchase in the store, however it is available to purchase with Lowe’s on line. Lowe’s could not return my money to my card, even with the receipt, because it was no longer in their system. Therefore, they could not honor the five year warranty, because the item was not in the store. Lowe’s could give me store credit, but it is not good for on line purchases. While I did get my money back in the form of store credit I can not use it to replace the item that had a five year warranty. While I can purchase that item again on line, the bottom line is that you did not honor the warranty and replace the item because of the length of time that you retain records. I also am basically purchasing a warrantied item again from you and the store credit is just money that should have been used to replace the first item. You doubled your money. I feel that you should keep your records for the length of time that the warranty is on the items you sell in your store and I feel that your store credit should be good on purchases made in store and on line.

     Reply

374. I received a damaged (bottom door and handle) refrigerator from the Prosper, TX store. I have thus far spoken to five supervisors / store employees who have all said this was a matter that only ASM Todd Stingley could address but that he was either out of office or busy doing interviews so he couldn’t speak to me. They all took my phone number and promised that he would call me back. Today is Friday and I have not received a call back yet. I called again just now (5:30pm) and Sandy Cooper (Appliance Supv) told me that Todd is busy doing interviews again but promised he’d call back this time. As a long-time loyal Lowe’s customer, This is extremely frustrating, disappointing and hurtful—definitely not in line with Lowe’s reputation and values. Please help.

     Reply

375. Hi, about 10 years ago we purchased what we thought was new a gas top range, dish washer, and dual ovens. We found out yesterday that the units sold to us besides the ovens were 19 years old??
     Is it a common practice of Lowe’s to sell outdated appliances as new.
     We are in the market for new appliances and don’t think we can trust your stores practices.
     Very disappointed with what we found out yesterday.

     Reply

376. Claim # 00227742
     I still have not heard back from anyone on this pending claim

     Reply

377. I live in Baytown,Tx. I bought a commode at the Lowe’s Baytown store and paid to have it installed.My problem is the installer GEI left the commode in a big box on my front porch in my subdivision for a week today 9/30/21.I have called them at least 5 times and they have yet to pick up the old commode and box.

     Reply

378. I am so frustrated. I have been trying to order this Christmas Inflatable for two years; Item 1026240. I keep getting the same message “Out of Stock” type in email will notify you when item is back in stock. I called the Gemmy Corp and was told Lowes has not ordered this for two years, including this current year. I was also told by Gemmy that I could not order directly from them Lowes would have to order for me. It is a current order from Gemmy Corp which they will discontinue if no orders are placed this year. They are currently filling Christmas Orders. I have talked to numerous people at Lowes Corp. Office. The last came from Trish in Lowes Customer Care; with instructions to go to my local Lowes store to place my order. Guess What?? I have tried both Lowes in San Clemente, Ca. and Tustin, Ca was told by both stores they can not place my order because item is not available in the warehouse. Someone in your Purchasing Dept is really missing the boat- a lot of this item would be sold, especially with the Covid Pandemic where parents and grandparents are spending a lot of money on decorations. When will someone WAKE up and order this item? It is not even available on Amazon. My husband and I were in the Tustin store today and purchased Christmas decorations and already you are out of some items. PLEASE tell me who to contact at Lowes to get this item. 949 831-xxxx Suzan Cook

     Reply

379. I have been waiting for my washer delivery since July 3. Lowes have re- schedule my delivery 3 times . Now they said the driver didn’t find address.

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380. I had a delivery of a refrigerator on June 9th. I was told by Lowe’s in Waterford Connecticut that a third party made the delivery. The company is called XPO logistics. As the drive is left they damaged my driveway I have it completely on videotape. After trying to contact XPO logistics manager Tom and their claims department and repeatedly getting no phone calls or emails back over several months from this company I am completely done with this situation. I have told my wife we have to no longer purchase anything from Lowe’s. As much as we think Lowe’s has the best service and prices the experience of not getting my driveway fixed from the damage this company made to my new driveway I cannot see spending another dime at Lowe’s stores. I am beyond frustrated with what has happened the lack of communication from xpo logistics and their claims department is completely unprofessional. As I was supposed to get my driveway sealed in August I have not been able to do so because of the damage in my driveway. Please anyone that can call me or email me I just want my driveway fixed I bought my house back in January and put in a brand new driveway and now it is completely ruined by the delivery of my refrigerator from Lowe’s. 774-218-xxxx. Disgusted and frustrated customer

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381. I ordered and paid for a generator on May 1, 2021. It finally arrived at the Paragould Lowes last week. That is not my complaint. That was not Lowes fault. However, after a week the installer still has not called me to set up the installation. I have called numerous times and talked to people at the installation department and they just keep saying give the guy more time. It is clear that this installer isn’t going to call after all of the messages and emails that have been sent to him. Can another installer be brought in? I think I have been patient since I paid for this generator and installation 5 months ago. But it is wearing thin.

     Reply

382. I have gotten nothing but disconnects, repeated robocall answers from pickup and delivery, service/repair when I was told to leave a contact number to talk to a real person was supposed to be a real person! At the store, I got puzzled looks and “I don’t know what to do” “It’s new so it should be working” This complaint concerns an Ariens mower that regularly sells for almost $3,000 and after 4.7 hours of use it is broken, will not start, will not run. The associate who sold it to me switched me to customer service and I was cut off. This is ridiculous. Unless someone from the E. Primrose St. in Springfield, MO contacts me to get the mower picked up and fixed at no cost to me, I will somehow get it back to the store for a full refund, along with the battery charger I purchased this morning and shred my new Lowe’s credit card.
     Sorry, it had to be like this, but I cannot believe that Lowes would sell a product at almost 2,900 +tax and then have no idea of what they might or maybe could do if a problem shows up. My phone number is 417 379-xxxx.
     Thank you

     Reply

383. Have had major problems with a kitchen install! This has been going on for over two months

     Reply

384. GM. My name is Crystal Boykin on 5/14/21 i went into lowes to purchase double storm doors. measurenets were taken on 5/20/21. the installer came on 7/7/21 to install only to find out the measurements were wrong. mad several attempts to find out the status was transferred constantly. being told this and that. spoke to a sale rep by the name of Michael Jones in the store in owings mills in august he was a great help, come to find out thta my doors were sitting in the warehouse all of that time. install was due for 9/27/21. got a call on9/24/21 stating that now i have to wait again because the installer no longer works with lowes. this is going into the 5th month and they’re telling me that i can’t get a refund. this is my money and you can’t tell that due to no fault of my own i din’t have that kind of money to just give people. this is unacceptable. if i owed you you would want your money and i want mine so i can take my business else where. i will not be make anymore large purchases from this company. i am a very angry and disappointed with this service and covid 19 is not the reason.

     Reply

385. I am wanting to compare kitchen cabinets. I went to home depot picked up a brochure which had the item numbers and descriptions of all their in stock and ready to ship cabinets. I went to Lowe’s someone from appliances came over looked thru a bunch of drawers in your new display could not find anything called someone from lumber whom he said was the cabinet expert she finally came over I asked about 42″ tall cabinets she immediately got on phone was put on hold. After standing there for several minutes with 3 other customers waiting I said forget it. All I wanted was booklet with item numbers. Trying to find a group of similar items online is a mean joke. You start looking at something it immediately sends you to something else you might like. I was a loyal Lowe’s customer and stockholder it is getting harder and harder.

     Reply

386. We purchased windows from Lowe’s in March, installed in July 2 are wrong, they reorder, told us they would be in the 16th of September, called, said they would check on it, no one will return our call, we spent 27,000 with Lowe’s, we just want to finish the job, we in full.

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387. I am done with Lowes. Customer service is non existent here. Taking my business to Home Depot. Called a store to confirm they had an item. Was told, yes we have. Drove 30 mins there to find that they did NOT have the items. Good thing Home Depot was close. Bye Lowes.

     Reply

388. My name is Tina Prevento I ordered a pool order number 871496577 I placed my order July 19 I requested a refund and I was told my money would being my debit card by the 20 September an several times already attempted to get my money refunded now I called today and now I was told I’ll have to wait 45 days again I’d like to speak with someone in head to get my refund if not I will seek getting a legal action against this company 304-436-xxxx

     Reply

389. I have been doing business with Lowe’s since they came to Texas. I purchased numbers for my mailbox at the Lake Jackson Lowe’s, where I have made numerous purchases since I moved here 8 years ago. I just tried to return them to the Lowe’s in Lake Jackson Texas. I was told that since I had them over 90 days they would not take them back, even though they were still in the original package and I had the receipt. I ask for a store credit, since I was there to make another purchase, and was still told no. I ask to speak to a manager. The manager gave me the same answer. I could understand if you no longer sold this product, but you have the same exact numbers on your store shelves. I left your store with the numbers I do not need, and will never use. I drove to the nearby Home Depot store and made my new purchases, where I will shop from now on if this is the customer service I can expect to receive from Lowe’s.
     Your Manager let a 20$ store credit loss a loyal Lowe’s customer.

     Reply

390. Generally the receiving hours for your stores is 7:00 a.m. to 4:00 p.m. I’ve noticed a couple pushing that to 8:00a.m. and I’m wondering if this is a trend that is optional. I don’t know if I could do employment with my company long term if the new model becomes an 8 hour window with the amount of stops they expect. Thanks!

     Reply

391. I purchased flooring from the Bessemer store. Customer service was horrible. They charged me for a gift card I didn’t authorize. Went to the store and they paid the bill from their petty cash fund which is fradulent because I never asked for a card and why was I charged at all. Thinking about getting the media involved so this doesn’t happen to any other customers

     Reply

392. I ordered a garbage pail on line which was delivered to my home today. It is a piece of junk and is damaged and was delivered in a damaged box. I want you to pick it up for return. Your online system says I have to return it to one of your stores. The reason I ordered for delivery is I don’t want to waste my time going to your store. I called a local store and they told me to call your 800 customer care line. I was on the line for 20 minutes and just hung up. Unless I get some immediate help to have you pick the pail up my next action will be to call my credit card company and stop payment on the order.

     Reply

393. Need assistance with a replacement plan claim that I purchased through Lowes. Have made numerous attempts and have waited on 5 call backs. Currently on hold. Need to file a claim and every person that calls back can not assist me. Tried the little help guy and he could not help. Tried to test to file a claim and it said to call. Would love to file a claim on an item I purchased. Ref# 0090700202545702544 phone# 631-588-xxxx or 631-807-xxxx Thank you

     Reply

394. Is there someone that I may speak with concerning your social justice initiatives, please?

     Reply

395. I am writing out of frustration and disappointment. I have placed an order online#875364884. Washer and dryer with all parts needed.
     The order stated delivery Monday 9/20. I get a phone call Sunday night to confirm delivery. An hour or two later, another call letting me know that delivery will now be for today 9/22. No reasons to give but she said i’m just telling you.
     Today 9/22 Wednesday my husband follows up with the Exeter branch which the items will be coming from. Katrina says we’re not even in the delivery manifest.
     I chatted with online “customer care” and all they could do is reschedule for 9/27 and even made an excuse that the product is not available. Yet the Asst. Store Mgr. said the all the items have been in the store waiting. He was going to follow up although the delivery agency isn’t owned by Lowe’s.
     It’s almost noontime and we still have not heard anything. I need the washer & dryer before the weekend. I have company coming to visit and we thought we could trust Lowe’s as we did in the past.
     It seems like there is NO “customer care” as you call it.
     I would hope that you now, can help resolve this issue immediately.
     Thank you,
     Arlene Castro (717)295-xxxx

     Reply

396. Hello,

     I am beyond upset and frustrated with my Lowes experience in Lumberton NJ. I placed an online order for floors. On Monday 9/20/21, I received a call, email and app alert that part of my order was ready to be picked up. I verbally confirmed that I could head to the store to pick up my items by phone. I got to the store and waited for 40 minutes at which point they told me the order was there but they could not physically get to it.

     I was told that because I waited so long they would deliver it the following day Tuesday 9/21/21. I called the Lowe’s store a total of 7 times throughout my work day of 9/21/21. Each time I spent 30-40 minutes on hold with no clear answers on where my order was and whether I could pick it up or it would be delivered. I called Lowes Corporate being there I could not successfully reach anyone at that Lowes store, there was no follow up.

     I called Lowes in Lumberton again today Wednesday 9/22/21 and I was placed on hold and hung up or disconnected twice.

     My items are marked as successfully picked up so now they are paid for and supposedly accounted for but I never received them. We just bought a new house, we need 3000+ square feet of flooring. A new kitchen and two new bathrooms as well as paint and crown molding. I will truly never ever use Lowes again after this experience which has interrupted two of my days working as a nurse with no response or answer.

     I want to lodge a formal complaint against this particular store and every single employee who has mishandled this situation. I want the items in which I paid for or a refund.

     Cristina

     Reply

397. while shopping for patio doors, was comparing lowes and home depot. scheduled appointment with lowes to have measurements taken. four days with no contact! when i called to inquire why and asked to be credited back for measure fee, lowes associate said ” unusual for that to happen, that no one contacted you” and very willing to offer refund with absolutely NO attempt to make me a customer and save sale. If lowes considers Home Depot competition, the have a tremendous amount of work to do to consider them competitors!!!!!!

     Reply

398. Why write to you folks you don’t call back like you say, you dont do the work you promise, your CEO will not respond to emails and you have been paid in full, the wrong materials . BUT worse than all of that is you have left my 90 year old aunt who lives alone with a half finished bathroom, without a toiletand the wrong materials used. .My aunt has had to take a sponge bath for 7 months trying to get her bathroom repaired she went to Lowe’s and was promised the job to be done right and timely, as the sales man said lowes has the materials available in there stores, and it would be no problem, well GUESS WHAT now over a month, and still no bathroom, many broken promises, and a half done job with wrong materials .But what is sooo terrible is that NO ONE has even called her back and have left her with a tripping hazard ,no finished job, broken promises, loss of faith in your company .Well it would seem as if LOWES has fallen into the category of undependable and unreliable but that does not surprise me. THANKS FOR NOTHING expect rave reviews with Angies list and BBB and the NC states attorney generals office fraud division, and NC division of the elderly and aging elder abuse. . Tell your CEO Thank you For Nothing and I thank you for nothing

     Reply

399. warranty i purchased company you hired to repair had me order the parts and i had to pay for them
     HOW do i get rembursed

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400. Good Morning Mr. Ellison,

     Lowe’s is our neighborhood store. We have purchased all of our home improvement products from Lowe’s for over seven years.

     We purchased a water filter and a light fixture with parts to install on the wall. The water filter stopped working. The light did not fit the decor.

     We brought the products back to Lowe’s on last evening and refund was blocked due to a valid receipt being required. The receipt faded so it was thrown away. We purchased another water filter as product was needed. We had planned to purchase additional products but this transaction deterred us.

     We are requesting a refund credited back the Capital One account.

     All products were purchased using the Capital One card. Will be happy to contact Capital one for a record of the transaction and forward if required.

     We reached out to your refund administration and was advised that refunds will not be issued after 90 days. I care for my Great Aunt who
     Is 90 years young who unfortunately has dementia, which makes it difficult to leave the home.

     We are simply requesting a Lowe’s Credit or a credit applied to the Capital One card used in the initial transaction. The items are all new in the original package, except the water filter which was defective. I care for an elderly relative with dementia and due to Covid we had not been able to leave the home to return the items earlier.

     Please review and advise at your earliest convenience. Thank you for your prompt attention to this most urgent matter.

     “The time is always right to do what’s right.” MLK

     Respectfully,Renée

     Reply

401. I have called customer support to speak to an associate in Issaquah, WA five times this morning and I have been hung up on each time, not disconnected. I can hear the person pick up, then hang up. This is very frustrating.

     Reply

402. I bought a portable air conditioner on line and put it on my Lowe’s card. I never got a receipt. It stopped cooling after 2 months. I contacted the company and they said they couldn’t Do anything without a receipt. I took it to a local Lowe’s store and they said they couldn’t do anything without a receipt. I had an email showing where it was put on my credit card but that didn’t help either. It cost 500.00 so somebody needs to do something! Please call me at 276-768-xxxx. Thanks, Jerry Moss

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403. I will be filing a formal complaint with the Nebraska Attorney General’s office here. I hope that with enough complaints filed, they will investigate your substandard business practices here in Nebraska. I will never do business with Lowe’s again!!! And I will file also with Consumer Financail Protection Agency as well. (this is in regards to order # 875207880, which I never received, and Lowes will not refund my full amount paid for it.)

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404. My name is Steve Hall and I contracted with you in MARCH to have siding installed. It is now almost OCTOBERand I still don’t have my siding. I have tried to be patient. I have been given nothing but delays and excuses by the Noblesville Indiana store. Some help would be greatly appreciated.

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405. when you call for something you are put on hold with a computer recording that keeps telling you someone will be right with you. 30 min later i get a survey on how good service was. not worth a damm! tried other numbers and found out hours have changed. you think that yall could infrom custermers of this on other lines .all i need is too change date of deliver of my frezzer

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406. I address this email to Marvin Ellison. I’ve just spent an hour on the phone on hold with your company for an item I’ve been trying to order online for a couple days now. I got cut off. I’m getting very frustrated with your company customer service seems to be kind of lousy. I would appreciate a call from somebody who can help me. my name is Nynna Gingras my phone number 540-272-xxxx my email is glasxxxx @comcast.net. Please understand that at this point I’m very upset. if I do not get a call back tomorrow I will be forced to take further action.

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407. At 8:00 pm tonight I was in the Lowe’s store in York S.C. When one of your employees approached my friend and I and told us we could not come in the store Because they were closed. We was already in the store for 30 something minutes. She was so rude and told me to hurry and get what I was looking for. I felt like we were discriminated against because white people was in the store as well and she didn’t say anything to them. But it all b boil down to she could have spoke to us kindly and kept the rudeness. I hate to see people speek rudely to others she put us out so quick until I forgot to get her name but I I think she was working at the service desk.

     Yours Truly

     Marjorie Evans

     Reply

408. I bought a brand new washer and dryer in March. It’s top of the line and I spend a lot of money. They were delivered and the installation men did not install them properly. The washer was not balanced and jumped all over the room. They did not put the feet on the washer. The dryer would only run for 1 minute. It took forever, but they sent new people out and determined that due to not being installed properly damage was done. They delivered new ones several months later. They were installed properly and they run well now. I order the pedestals also. They were damaged too. It’s now September and I still don’t have them. For an expensive purchase I made in March to now, I’m not happy that this is still dragging on. I am asked for my pedastals to be delivered ASAP and for my trouble of dealing with this and having to take multiple days off (man of which were scheduled, but no one showed up) I am asking for a 40% discount.

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409. Hello. I had an embarrassing and upsetting experience at your Sandusky Lowe’s. Check declining and Certegy quality. 3 separate calls to Certegy that went right back to the beginning asking me to enter information. And at the end of the second call with Certegy was given another number to call which again routed me to enter info for file. Called store manager and while waiting for management I was able to hear conversations of myself in a condescending dialogue. Finally speaking with manager advised of myself hearing conversations. And of my initial experience. I want to know how Lowe’s feels of Cetergys quality in regards to my check being declined and the embarrassment control by yourselves of a customer who knows should not been declined by your contracting verification company.

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410. For mothers day my wife wanted a battery powered blower and weed eater. I purchased the Ego Power brand set from your store at Warner Rd and Priest in Chandler, AZ.
     We payed approximately 300.00 for the set. We have used it sparingly since we have a lawn company that takes care of the yard. Today we tried to charge the battery and the charger wouldn’t work. I took the battery and charger back to the store. The customer service Rep called the store manager and was told since we didn’t purchase the extended service contract we would have to go through the manufacturer. If the item had been a year old or more I would expect this but on such a new item I am appalled with the lack of effort to help a customer with in issue. This is an easy fix, just exchange the charger and return the defective one to the manufacturer. You have a happy customer that will tell others about the great customer service received at the store.

     June of 2020 my wife purchased a Ryobi power tool set from your competitor, Home Depot, for my birthday. I was suffering from a severe case of Covid so I did not use the set for over 6 months. One of the batteries would not take a charge. I returned the battery to the store and they immediately exchanged it. This is excellent customer service.

     Due to this recent experience at my local Lowes I will think twice before making any type of major purchase.

     Respectfully;
     D. Mark Boirum
     xxxx W Park Ave
     Chandler, Az. 85226
     602-309-xxxx

     Reply

411. Poor trained staff Garden Shop Casa Grande Az Thursday 7-22-21 19267 227282 034431 Explained packing CHEMICALS with food or WATER, Not a good idea. Her reply, nobody in management ever says anything 2pm PATTY

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412. I bought my husband a utility trailer. At Winterville NC back in June.We have been having so much trouble getting it registered with the DMV OF NC. Because the certificate of title was started but not stamped and signed.Everytime we call the store we get the run a round.We are fed up with it.If not resolved we will take the trailer back and want our money back. I will never purchase anything like that anymore.We get better service at Home Depot.Call me at 919-920-xxxx

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413. We bought a dishwasher at the end of May 2021. It has yet to be installed. Your installation company is horrible and unresponsive. We were promised, with confirmation that the installation would be today, July 22, 2011 between noon and 3. Nobody ever showed up or called. I have been dealing with store manager, Mark. But today he even began ghosting me. We have reached the point where we are going to dispute the entire charge amount with our credit card provider. This will be over $700 you will now lose.

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414. first time for everything
     WE have always found Lowe’s Laurel MD to be very informative, well stocked and willing to help us out with our home improvement projects
     UNTIL NOW
     Our 15 year old dishwasher stopped working last week. By the weekend I had enough time to search the internet for a new dishwasher. I ordered one from Lowe’s online website the Order #729513036 order included the hook up kit. (WE like delaling with Lowe’s before Home Depot because of the verteran 10% discount )
     Recieved a voice mail stating that we could not arrange for installation with or after delievery unless we came into the Laurel Md store and arranged in person.
     Tried to call the store to confirm hoping we would not have to go into store; with the Covid Delta virus infection numbers increasing in store contact is not advisable for retirees.
     In July 2021 we find this policy to be dangerous to our health.
     Our dishwasher and kit were delievered in a timely fashion 7/22/21, earlier than expected, from Clinton MD. Clinton store is about 1 hour away from us in Laurel MD.
     Went to LAUREL store anyway. After three hours and several calls to corporate office to get an installer and appontment time scheduled.
     Clerk stated that it was corporate policy would not to allow intallation. Please commend the manager who went out of his way to insist that the installation desk clerk arrange for installation. After installation order went through we contacted the installer for a date and time.

     Mr. Ellison Why does your national brand not have an installtion link on the webpage? Why is can I order easily but not get installation as easily.
     Both of us are computer literate it was our job. how about Lowes?

     A response would be welcome thank you

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415. I purchased 3 windows from Lowe’s in Newberry SC on April 7, 2021. They arrived in store on June 10, 2021. After which they were scheduled to be installed. The first install date was to be July 27th. After I complained about the extended install date, they moved it to July 22nd. As of today, no installation, and no returned phone calls. I have never been so disregarded by your company before. I understand that we’re experiencing the Covid crisis. But I was given a scheduled install date. I payed for the product and I am getting no satisfaction from Lowe’s or their Installers. This is highly unprofessional!!!

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416. Why are you people not replacing anything

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417. I have been a contractor for the past 50 years and started purchasing from Lowe’s in the 1970’s. My first contact at Lowe’s was with Stan Smith in Tallahassee, Florida, with a Company by the name of Century Construction. And, up until recently, I’ve been pleased with your performance. But, unfortunately, it appears Lowe’s has some problems. Now, that I am retired, I still remain a loyal customer but I have had serious problems, more than once, and it is proving to be a constant headache. The most recent incident has been with your delivery service out of Jacksonville. We live in Live Oak, FL and your store has been difficult to work with on this matter. The delivery company you are affiliated with, JAX SPIRIT LOGISTICS, out of Jacksonville, was delivering an appliance to a neighbor down the road and backed over both our mailbox and our neighbors. This incident happened on July 6th and after calling and visiting your Lowe’s store in Live Oak for two days, we finally agreed on July 9th, with the LOWE’S Manager present, Kasey ,and the Representative from JAX SPIRIT, Jasmine on the phone, that we would accept $150 in payment for the replacement of our mailbox. Since then we have not gotten a straight answer from JAX SPIRIT regarding our check. We spoke to Jasmine twice yesterday around 3:30 and she said she would call us back in 15 minutes. We have yet to hear from her. We called their office at 9:35 this morning and no answer. How do they do business when they don’t answer the phone. As a Company, you expect to be paid on time and as a Customer, so do we. Needless to say, the attitude of our local LOWE’S is, “It’s not their Problem, which we both know it is. “The Buck Stops Here,” at the top! So, you want to be paid and I want to be paid and it’s getting to the point that with police reports and going to court, neither of us win. I would appreciate any help you can give us regarding this situation. It’s disheartening when I remember what a close partnership we had and flying to Vegas with Lowe’s numerous times to celebrate both of our successes for that year. Thank you for your understanding and I hope we can resolve this in a timely manner so we may resume a positive relationship with Lowe’s. We would appreciate a response as soon as possible.

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418. Can’t seem to get a refrigerator delivered even tho I purchased it 7/13 (9 days ago). I’ve heard all excuses even tho product was in warehouse on 7/13. Someone needs to get involved since excuses and apologies don’t help my spoiling food. They even told me it would be delivered yesterday and guess what, told yesterday truck was full. Now I’m waiting and was told, truck was being loaded, I just called back and now something is wrong w/truck. When asked to speak w/store manager, got song and dance and of course he’s in a meeting. Does all this sound like a stable company? BTW, store number 0615. I’d appreciate if you would contact store and see what excuse you would hear……..

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419. I paid off my lowe’s credit card in full on June 23, 2021, but was still charged interest on 7/20/21 in the amount of $21.23, I called Lowe’s on 7/22/21 and asked the representative for a full pay-off amount and was told $3,895.91 which was paid on 6/23/21, please note I also had made a payment on 6/20/21 in the amount of $139.07, not certain how or why I would be charged interest after the full payment was made on 6/23/21

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420. delivery of my Frigidare refrigerator keeps moving further in the future –purchase in mid May , 2x delivery promised –latest is sometime in Septemeber maybe the 13th of Sep– . Told that deliveries held up ie. no workers , corona virus. Well what in hell has happened to go get them drive–get rid of Frigidare if they cant get product to us the consumers. Thank god dont depend on Loews , Figidare for wartime effort . You guys are useless — like many just rolling over and accepting living without a fridge thats paid for and waiting delivery. Is this some third world country ?? Furthermore like many businesses both commercial and government your employees are in general airheads either because you have no standards, or dont tell your employees what is happening or you like your employees being crucified for info about their purchase appliance delivery. Sick of excuses its china, covid, etc delay. get off your exec and get the products in

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421. I purchased a washer 7/18/21 from Lowe’s Fairview Heights, Illinois. I call for 3 days to find out why it wasn’t delivered. I got put on hold, hung upon they really give me the run around. I tried not to complain but when they sent me a washer out of the box and it has water it I had to complain. They sent me a used or display washer. Now they won’t answer my calls. I need them to come get this washer ASAP. I need your help to resolve this problem. Please respond to my complaint.

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422. I have purchased a defective refrigerator from Stor 1941 in Oxnard Ca. for $1610.after deducting $150.promotion. At the end of May., a delivery person set up and connected the waterline a day after discovered the problems of water leak all over the kitchen floor. Called and spoke to Maneger Brain. He supposedly refunds me first, and recharge me for a new one ordered for $1610.a new one and charged me again $1610. but refund was not processed thair for the new charge was denied by lowes credit card, so I paid $310. with my debit card which is ok. informed me I will get a refund for the defective one the same day he orders a new refrigerator and informed me I should receive it 2 weeks later on Friday. Since I did not get a courtesy call from the delivery company, I called customer service and asked why I did not receive the usual call, is there a problem with delivery? she said no no problem you will receive it tomorrow. 3,4 hours After customer service called it won’t be delivered because there was non in stock. Now is the problem stats The Maneger Dian summed me to come to store fine another refrigerator. Went to store there was only 2 refrigerator COUNTER DEPT, HIGHT AND WITH WHICH I NEEDED BUT PRICES WERE VERY HIGH COULDN’T AFFORD IT. Asked when Lowes receive the new shipment? because I like this refrigerator like to have someone, she said late October. ASKED OK I WILL WAIT TILL THEN SHE SAID NO I WON’T DOE THAT. I like the refrigerator that is why I will wait. BUT NO she said again and I should call the factory of frigidaire to have them repair FINE I DID CALL FROM 9:OO AM TILL 12:30 NO ONE ANSWERED. BY THEN I WAS FURIOUS CALLED BACK I ASK HER TO CALL THE FACTORY I CAN’T GET AN ANSWER. I AM NOT GOING TO DO LOWES FOOTH WORK,I AM YOUR LOWES CUSTOMER, LOWES THE ONE CUSTOMER OF THE FACTORY. THE NEXT DAY SHE CALLED ME SAID SHE COULDN’T CONTACT EIGHTER. NOW, WHAT ARE YOU GOING TO DO TO RESOLVE THIS MESS. HER REPLY EVEN DO I WILL GET FIRED YOU CAN WAIT TILL THE END OF OCTOBER, BUT NO GUARANTY. THEN WHY SHOULD I WAIT ( I ALREADY PAID 2 REFRIGERATORS TO MY CREDIT CARD. THEN SHE SAID YOU HAVE TO BUY ANOTHER REFRIGERATOR, BUT THEY ARE WHAIY TOO EXPENSIVE CAN’T AFFORD IT. I ASKED I FOUND THE SAME REFRIGERATOR IN HOME DEPOT, BUT NO PROMOTIONAL DISCOUNT WOULD YOU PLEASE ALLOW ME TO HAVE THE PROMOTION DISCOUNT OF $150. EVEN THOUGH IT WON’T MAKE THE PRICE WHAT I PAID YOU, AGAIN NO WE DON’T DOE THAT. WOULD YOU PLEASE HELP SO I GET THE REFUND WITH $150, PROMOTION DISCOUNT INCLUDED. I PURCHASE THIS REFRIGERATOR BECAUSE $150.THE DISCOUNT FITS MY BUDGET. I AM A 80 YEARS OLD LADY ON SOCIAL SECURITY INCOME. PLEASE HELP ME. I THANK YOU IN ADVANCE, SINCERELY Raciye Sui. P.S, Diane, the maneger needs serious customer care training SHE IS RUDE, ABRUBT, SHE scolds ME. DID NOT GREET NOR THANK ME. AFTER ALL, SHE REPRESENTS LOWES NEEDS TO TAKE OWNER SHIP.

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423. I would like to thank the young lady, Paula in plumbing. Paula helped me greatly with my plumbing issues and she helped me with finding air conditioner filters and also letters for my mailbox. She never once complained and she kept a smile on her face the whole time and was very pleasant. This Lowe’s was in Danville Virginia. My hope is that this young lady gets the recognition that she truly deserves.

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424. All
     You have a very frustrated customer!!

     On several occasions calling for updates on our granite ordered and paid for in January of 2021. We were hit with a completely flooded home from the disaster freeze in February 2021 causing our upgrades to be put on hold. Measurements were taken for granite counter top on 6/28 , it is now 7/21 and I have been told my order was put on hold and waiting for final payment??……this granite was paid in full in January, I spoke to Stephanie Cantu and she indicated they have reached out to Store 1131 on several occasions for orders to proceed with NO response.

     Stephanie reached out to Tony at 1-877-505-4923 at the corporate level and he then expressed the actual store had to refund us for the overpayment in granite charge that has been asked for since 6/28. Tony in the corporate office spoke to a gentleman named Patel about the refund and Patel’s response was he did not know how to do a refund for this purchase…..and had to wait for a superior to show him how to do the task….meanwhile I suffer because the Lowes employee does not know how to do their task.

     Bottom line look up 713-515-xxxx Bobby Featherly and see how many transactions have been made and I have been without a home since February 2021 and now and extra month is lost because someone at Lowes is NOT doing their job correctly.

     I need some answers

     Shelly Falstick
     713-825-xxxx

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425. Lowe’s in North Durham has great service when you are buying something, but after that – you get no assistance.
     Delivery date , 7/20. I called on the 19th to confirm, SURPRISE, changed to 24th. 7/21, in get a text message from Heaton Construction telling me date is now 8/5. I am now on my 14th, yes 14th call to the tore WITH NO HELP. They hang up on you, they let it ring and ring til it hangs up on you. They have the worst customer service I have ever dealt with. If I could get someone to handle my call – I WILL BE CANCELLING MY ORDER AND THEY CAN SHOVE MY LOWE’S CARD WHERE THE SUN DON’T SHINE!

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426. I purchased a washing machine, microwave and stove from your Dearborn, Michigan Store. My microwave was scheduled for delivery on Saturday but didn’t happen. The installation department had no knowledge of it. Talked with Store manager and he was going to escalate, didn’t happen. Stove and washing machine was to be delivered on Tuesday, July 20, 20 after inquirying again about that delivery He (Jason) said oh, we have a the washing machine but no stove. The salesman verified that all appliances were in stock prior to purchase. The delivery person was suppose to call me but that didn’t happen either. Needless to say I was so upset. I went to the store and received a refund on all of my appliances. They never tried to accomodate me as a paying customer after I spent over $2,100.00 at their store. Lowes has lost a customer for life. Never have been so disappointed in all my life with the lack of professionalism with this store.

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427. I ordered kitchen cabinets several weeks ago and have had at least three different delivery times on different days. The first one they didn’t have room on the truck. The second time they didn’t even call to say they had to reschedule. I called them the next day which was yesterday. Told them my order hadn’t been delivered yet so we reschedule for this morning by noon the truck didn’t even leave until I called and complained . There needs to be better communication between the stores and your contractors or you will have more unsatisfied customers who will leave a slew of bad reviews and negative publicity.

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428. I’m tired of going to Lowes and being asked to donate my change! Just so corporate can write in off on their taxes. This is the second time I went to Lowes in Oswego and my military discount didn’t work!!! I don’t want to be asked again to donate to anything at Lowes! And of course this message will just end up in corporates junk e-mail!

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429. In-Store Credit…..Call me.. 402-331-xxxx

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430. Good morning. Is it in the policy for managers to ask for employee’s bank account information when they have requested for time off?

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431. BRUCE STRIMPLE (brucexxxxx @sbcglobal.net
     xxxx S PARK WAY DR
     DEER PARK, TEXAS 77536

     REF: ORDER # 868611095

     DEAR SIR: I ORDERED A GENERATOR 6/15/21 AND WAS PROMISED DELIVERY 6/16/21. 6/16/21 AM RECEIVED PHONE CALL SAYING STORE DID NOT HAVE ITEM FOR DELIVERY. SINCE THAT TIME IT HAS BEEN ONE HORRIBLE NIGHTMARE TRYING TO GET INFO ABOUT DELIVERY.

     I AM 78 YEARS OLD AND ON ELECTRIC OXYGEN MACHINE 24/7, I HAVE HEARING PROBLEM AND CAN NOT USE PHONE. ALL COMMUNICATION ENDS WITH ONLY RESULT IS TO CALL CUST0MER SERVICE WHICH I CAN NOT DO. I AM IN DESPERATE NEED OF THIS ITEM (BACKUP FOR LOSS OF ELECTRICAL POWER). SURELY AS BIG AS LOWES IS, SOME LIVE PERSON CAN FIND ONE GENERATOR. PLEASE PROVIDE EMAIL.

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432. Our refrigerator died. We went on-line and bought a new one from the Folsom, Ca store yesterday. You took our over 3k$ and said it would be delivered today! Turns out you didn’t really have one, ha ha jokes on you, maybe in a week or two,
     Totally unacceptable, We finally got thru your “Let’s make the customer wait on hold for almost 2 hours off and on” and canceled our order, To be honest I’ll never do business with Lowe’s again unless you make this right –
     Order #871507307 Invoice #75596

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433. My name sis Diane T Bullock..

     I went to Lowe’s on N.Roxboro st
     Durham NC 27704
     With my parents to get a Refrigerator…We bought the refrigerator on 6.1.2021..
     It was delivered two days later…
     My parents called me to tell me that the men that brought the refrigerator..left with refrigerator, and didn’t tell them they were leaving…
     So I contacted Lowe’s to find out what happened..They said they needed someone to cut the water off…My sister and brother in law was there…They said they said nothing to them..They just left…so we rescheduled another time..They said well bring it out the next day…we waited they never showed up..BY THE WAY MY PARENTS ARE 92YO 94YO,
     SO MY BROTHERS WENT TO LOWE’S PICKED UP THE REFRIGERATOR, BUT THEY LEFT THE ICE MAKER OUT OF IT..I HAD TO GO BACK AND GET THE ICE MAKER…FOUND OUT THEY GAVE ME THE WRONG ICE MAKER..TO MAKE A LONG STORY SHORT..WE STILL DON’T HAVE THE RIGHT ICE MAKER..WE WENT TO LOWES TO INQUIRE..THEY TOLD ME AND MY BROTHER WHAT ARE THEY SUPPOSE TO DO…THE MANAGER AND ALL THE STAFF IN APPLIANCE DIDN’T KNOW WHAT ICE MAKER WE NEEDED..KEPT GIVING US THE WRONG ICEMAKER..WE STILL WAITING FOR THE RIGHT ICE MAKER…THIS IS UNEXCEPTIBLE..WE SHOULD BE REIMBURSE FOR THE REFRIGERATOR..AND ICE MAKER..POOR SERVICE EMPLOYEES DONT KNOW WHST THEY ARE DOING…NEVER HAVE I EVER BEEN IN A SITUATION LIKE THIS EVER…MS..DIANE T BULLOCK
     919632xxxx
     LADYDxxxx @YAHOO.COM
     PLEASE RESPOND…

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434. I was a true Lowes employee for 13 years. (1256656) I have to say the Lowes store near my new #0305 is the most disgusting Lowes I have ever seen! On a scale of 1-10, customer service is a negative 10. I loved Lowes but now shop at Home Depot

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435. I have a place in Winter Haven, FL that is being remodeled. I tried five big boxes and a couple small LBM’s before I found Karen Hobbs at the Lake Wales location.
     I’ve had many direct reports over my years in the business but none as good as Karen. She helped me open a business account and became a true partner in my major remodel. I travel to 30+ states and live in Northern Michigan so to have a true partner in my remodeling project makes my life much easier. From transferring product when needed to having material ready for my builder to pick up saves me headaches at money. I have a few builders I’ve met in the area that I always recommend Karen. Lindsey is a good backup when Karen isn’t there.
     Thank you,
     Robert J. DuBois

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436. I have been on the phone now for 35 minutes trying to get somebody to answer at Lowe’s in CarlsbadCa I think that’s a little much don’t you?

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437. I’ve been a regular customer at your Plymouth Meeting, PA store for several decades. I will continue to be a customer. My complaint is that I can never find an associate for in store help,, phone calls are never returned when my info is taken.

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438. I PURCHASED A WASHING MACHINE AND DRYER
     FROM WETUMPKA AL. LOCATION LAST WEEK.
     WAS TOLD THEY WILL DELIVER TOMORROW ( SUNDAY)
     WE STAYED AT HOME EXPECTING OUR NEW PURCHASE.
     5:00 PM I CALLED STORE TO ASK WHY NO DELIVERY.
     ” NOBODY CALLED YOU TO TELL YOU WE DON’T HAVE
     ITEM’S IN STOCK ? ” NOPE! I’M SORRY THEY WILL BE THERE MONDAY {NO) TUESDAY(NO)
     I TALKED TO MGR, SHE SAID LET ME GIVE A TOTAL REFUND ON YOUR LOWES CARD, THEN GO TO OUR
     STORE IN MONTGOMERY AL. THEY HAVE BOTH IN STOCK. OK I GO AND GUESS WHAT, NOT IN STOCK ON THE WASHER !! JUST THE DRYER . SO I ASKED IF THEY CAN DELIVER DRYER TO THE WETUMPKA STORE
     AND I WILL PAY FOR BOTH THERE. ” SORRY CAN’T
     DO THAT !! NOW MY WIFE IS UPSET AND THAT I DON’T
     WANT!! YOUR LOSING A $1800,00 PURCHASE , BECAUSE
     NOBODY HAS THE BALLS TO MAKE THINGS RIGHT FOR
     THE CUSTOMER. I WORK A 6 DAY WEEK AND DON’T HAVE TIME TO PUT UP WITH THIS CRAP!!

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439. Hello, I have a problem with communicating by phone, I have a hearing problem and can not use phone. I have a problem with an order and all chats says to connect phone number. Iwould like to contact a live person by email if thats possible. thank you

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440. I had ordered some yard retaining wall bricks 80 in count delivery was today 07-20-2021 when I noticed 20 or more bricks are damaged I called the Missouri city Texas store x3 to report this I stayed on hold so I dail to corporate I want my money back for these items please

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441. I’m filing a complaint about the pineville store, I missed 3 days worth of work waiting to get my refrigerator delivered and so far they have not shown up any appointment date nor has anybody called me . So I demand compensation for the missed days of pay and the refrigerator to be delivered first thing in the morning or my next call will be an lawyer

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442. o Whom It May Concern:
     I am a current Lowe’s associate who has worked for the company for some time. I’ve worked in many different positions, including management, and I have some things I’d like to say to the company leadership. I regret that I am forced to say them in this way and on this site, however it has been made bluntly clear to me through my recent interactions with multiple levels of Lowe’s leadership that critical feedback is not welcome in any way. But I have had many conversations with current Lowe’s associates in many positions, including store management at all levels and in several districts over the past year and I feel compelled to voice their and my opinions.
     First, it has become blatantly clear that this company has no regard for associate needs as far as scheduling. Your current scheduling system is a nightmare. And no, telling us that Customer Centric scheduling is the norm for the industry is of no help whatsoever. I wanted to make that clear because you like to trot out that excuse. Whether this system is the norm for the industry or not is no excuse for bad scheduling. The fact that other retailers use the same awful system is not a justification for treating your associates like cattle.
     But the fact that Customer Centric scheduling is horrible for associates lives and morale isn’t the only reason you should be embarrassed by this system or the decision to use it. Are you blind to the fact that this system doesn’t work? I’ve seen the reporting on this system. I’ve seen the effectiveness scores that the scheduling associates are given and use with it. I can tell you from years of using scheduling systems that your reporting is useless. The fact that Kronos may find the posted schedule “effective” or not does not change the fact that it doesn’t actually work. These are computer programs. They only do what you tell them. If you give them bad parameters and bad data then you get bad reporting.
     The real test of a scheduling system is where the rubber hits the road, ie. does it provide effective scheduling for maximizing customer service? That’s the test that matters. And a blind mole rat could tell you that it doesn’t. If anyone in senior leadership spent more than a token day in a store, you would be disabused of your fantasies that coverage in the stores are anything close to adequate. Let me put it a bit more bluntly for those who have a hard time understanding this. YOU’RE LOSING MONEY and the pathetic scheduling system is largely to blame. If you had watched as many customers walk out of the stores as I have, then you would realize that. But working in your own little bubble has either made you unaware of these facts or you simply don’t care. I’m not sure which is the case or which is worse.
     You should also realize this since your customer service scores are in the toilet and scheduling has a lot to do with it. There’s a reason that you can’t reach your goals on LTR. Hasn’t it occurred to you that the reason that your map is consistently red every week on the Lowe Down is because there’s a lack of associates on the sales floor and decaying morale? Watching you post these terrible results week after week doesn’t motivate anyone. It just makes you look oblivious.
     I would also encourage senior leadership to actually visit the stores. And when I say visit, I don’t mean that you should announce a visit three weeks in advance so that district staff can transfer half the associates to the stores to clean them up. You need to see the stores as they really are. Your staff recently visited several stores in the northeast and I can tell you that they spent days and hundreds of man hours getting these stores cleaned up. They were actually a complete wreck before you showed up. What you are seeing is nowhere near the reality of what’s going on in your stores. I think you know that because why would you announce a visit weeks in advance? You want to live in a fantasy. But the realty is very different.
     Stores are understaffed and basic tasks are being left undone. The IRP process is taking all day in some cases, if it’s done at all. In a lot of stores it’s being pencil whipped most of the time. Freight sits for days in receiving and can get so bad that it’s being left in piles on the sales floor. Your assembly areas are over run with it most days of the week.
     Basic cleaning is a farce. Nothing is being cleaned, swept or wiped down. Remember the precious COVID sanitizing that was supposed to be done each day and night? Most stores stoped doing it last year. Yeah, they had the sanitizer, there was simply no time or associates to get it done.
     Need I go on?
     The simple fact is that Lowe’s is in disarray. Many valuable associates have left or are on their way out. Other retailers are stealing them away for better pay and less stress. Customer satisfaction is dropping, not improving and the response to this from company leadership is to demand results without giving an ounce of support.
     This has got to stop. This company used to be worth something. People used to be proud to work here. Quite honestly, I’m embarrassed by what Lowe’s has become. You may be raking in record sales but that’s because of stimulus checks more than anything our current leadership has provided. You’d better have some kind of plan for afterwards because if you don’t, this company is going to be hard pressed to deliver anything close to what’s Wall Street has expected over the last year and a half.
     I hope someone has the openness to read this and listen. I don’t write this out of hate or anger, just exasperation at the current state of this company. I work here after all! I want Lowe’s to be the employer it used to be. I want the sense of teamwork we used to have. I want to walk into the store without a sense of dread that seems to permeate the walls now. But most of all I want someone at the top of this company to listen! Listen and take the criticisms for what they are, an honest attempt to make Lowe’s a better place to work and shop. I can only hope that you take the five minutes to read this, I ready do. And if you do, ask yourself a basic question, “Why do you keep hearing this same feedback over and over again from the store level? Is it because the associates don’t want to work or because the problems are real?”
     Thank You

     Reply

443. Allen Johnson, Lowes Executive Office was handling a complaint and I can not get a response back. It has been over one week. I have sent emails and phone messages? This is regarding my GE Washer that I purchased and has a manufacturing defect. All your phone numbers I cannot get through to leave a message or through email. This is the first one I found.

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444. I have a complaint on your North Charlotte store. The customer service at this location is horrible. The managers are horrible. I’ve tried to resolve my concerns by calling CS & each time CS would assure me that a manager would be in contact with me but the manager never contacts me. I would like someone from your corporate office to give me a call at (704) 293-xxxx.

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445. Hello Lowe’s team
     My Order #870607994 is seriously delayed for long time. This item was ordered on July 6th and at the time of order on the website it showed delivery by 9th july. Then next update was it is delayed to july 15th. After that there is no where abouts of the order. I started a project of bathroom remodel and now the product is not with me. I had few days in my schedule for delays also. But now the order is so delayed that the contractor who was going to install is gone. I will have to pay someone specially for installing that will cost me extra.
     I spoke to customer service – explained them my point of view, they started negotiating with me. First round 10% discount on next order, I told them I am loosing money because I chose Lowe’s for my home upgrade. They came back with 5% discount on this order. I explained them again the cost of delay, they came back with 10%. I didnt expect Lowe’s customer service to do a bargain attempt. I think well reputed company like Lowe’s should own up to the mistake and to the fact that it is costing their customer some loss. Example: I see returned products in the store for 30% to 40% discount. Why couldnot the customer service offer me that. I am the guy who is sticking with Lowe’s on this lost shippment, I am calling Fedex (spending my time). A case has been created case# 01983695. already 2 days have passed nobody from Lowe’s contacted me.
     I have spend more than 8 hr of my cummulative time to talk to someone from Lowe’s.
     I spoke to Gage (operation’s supervisor) – I requested to speak to his manager. He told me he is the supreme authority on this. I find it hard to believe.

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446. I’m writing to express my displeasure with your company.

     This weekend I received a Husquevarna riding mower which was delivered to my home. It was obviously a mower that had been left in the elements for quite some time. It was dirty, had rusty lines in the engine compartment, and I couldn’t disengage the wheel lock. There were some scratches on the hood which was pointed out by the delivery company. I applaud them for that.

     The paperwork was obviously exposed to the elements for some time. It was all stuck together. The mower was delivered without any keys which I discovered after the delivery truck left. It was also missing the hose attachment.

     I had to drive to your Derby CT store to get a key to start it. While helpful I was told I had to contact the Danbury CT store about the scratches as that is where it shipped from.

     When I couldn’t get it to move, I did contact the Danbury store and they arranged to pick up the mower and replace it with a brand new one, which I should have gotten to start with. It was delivered the next day. As promised it was new with all the necessary items missing on the first delivery.

     The first delivery was obviously not checked by anyone before being shipped.

     Prior to this, My wife and I had a new Whirlpool refrigerator which again was received damaged. Again the damage was pointed out by your delivery company. We refused it and after repeated missed shipments finally did get a refrigerator delivered.

     Needless to say my wife was extremely upset with the situation and refused to replace our washing machine at Lowes.

     While everything was eventually resolved. I didn’t get any type of discount for all of the hassle and inconvenience.

     It is beyond comprehension that defective items are shipped hoping the people receiving them will accept a sub standard product. It is even more concerning that you would ship something without a thorough check prior to it leaving your facility.

     While I like Lowes and the product selection, I have serious doubts about making any major purchases at your stores. I definitely have serious concerns about recommending your company to family and friends feeling warning them might be more appropriate.

     Sincerely,

     David Duke

     Reply

447. I lost store credit and since its tied to my drivers licence, is there a way it can be replaced by cancelling lost one? it has $21and change. im hoping since all helps and was actually going to use yesterday, before losing it.
     Thank you!

     Reply

448. We had a tech come out and placed a replacement in order for our refrigerator due to frame is bent File number 84579720. Was told when called that it will be replaced and that email was sent to kimball Tennessee Lowe’s to replace. Kimball lows says they have not received anything I have bought many major appliances from Lowe’s due to we flip home When we bought this appliances we did not know it was used also and warranty expires in August. We bought at end of November. I do not have ice or water in door and all inside freezer is snow due to seal has never sealed correct. Lisa white. 941-321-xxxx.

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449. In reference to order #728766192
     Grill ordered June 5, 2021 and received June 14, 2021. Box gave no indication that parts were damaged inside as once opened and began to assemble noticed considerable dents on the backside of the grill. As I continued to put together, there were rivets broken and missing from the inner liner. This was unacceptable to me so I contacted Lowe’s numerous times and each time once getting to a person, I was told that I would receive a callback within 24 hours, but as of today, June 19, 2021, I have not gotten a call. I have contacted the local store in Fredericksburg VA and was told would get a callback shortly from a manager, but am still waiting for a call. I would appreciate any assistance to this matter as I am wanting a replacement.
     Thank you.

     Reply

450. Pro service at your winchester store in Kentucky is very rude.

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451. To Whom it May Concern:

     In June of 2019, we hired Victoria LLC, with Albert Voslev & his crew as the Subcontractor for a complete Lowe’s Kitchen renovation. Our account with Lowe’s is totally satisfied and paid in full. The project was on several levels mishandled & left in a state of non-completion:
     Re: Kitchen Renovation {Skyline Terrace Cooperative, Unit 2M}

     ~The kitchen was painted the wrong color & unfinished.
     ~The main water line was snapped, & broken & caused water damage to the apartment below us and our hardwood floors need to be finished & buffed professionally.
     ~The walls behind the refrigerator of our kitchen need to be painted, finished,& touched up with the edges to be finished.
     ~The flooring mold needs to be completed; it is a danger hazard. It should be noted that the unfinished floor edges have become a safety issue. Our eleven year old son got his little toe stuck in the grooves of the floor. The angle in which his toe was struck caused it to be pulled back. We had to ice his toe to reduce the swelling. My husband has also stumped his toe on the ledge of the floor.
     -The cabinet modeling was never completed to close the gap between the cabinets and the ceiling. We have unfinished top cabinets on both sides of our Galley Kitchen. As it stands today the grease is settling in the exposed space.

     It should be noted that the $16,000 for this kitchen {appliances } has already been paid off.

     The remaining balance to complete the contracting work through Victorya LLC with Albert Voslev as primary contractor is $189.00. We have on numerous occasions via text, emails & phone correspondence either left messages, or communicated directly with Albert Voslev & his supervisors with the promise that the Renovation & Project would be completed. Albert Voslev himself came to our residence to document what would be necessary to complete the kitchen renovation. This was after Post COVID-19 restrictions. To no avail the completion of the renovation is still unfinished. My wife & I have on several recent occasions again reached out to Victorya LLC & Albert Voslev on several more occasions including as recently as July 14th, 2021. All due recourse & settlement of this matter must be rectified in an expedited matter. Please advise of your plan of action ASAP. Thanks for your consideration & attention.

     With Respects & Regards,

     Lewis & Deborah Grinnard
     Skyline Terrace Cooperative , Unit 2M
     xxx Richmond Terrace
     Staten Island, N. Y. 10301
     Tel:# 917 558 xxxx

     Reply

452. Good morning,
     I have been trying to reach someone at the Conyers Lowe’s 1901 GA 20 138Coneys Ga 30013 770-388-9401 since9:30am 7/19/21021 It is 12:00 no one is picking up the phone. I also tried calling Corporate since 10:00 am on my Home phone 800-445-xxxx I get the same Recording someone will be with me shortly it’s 12:25 still haven’t talked to anyone. I’m trying to see when my Special Order will be here the installer Robert and his son Eric have been to my house Twice Lowe’s keep ordering the wrong part. If someone could call and see if they have reorder the part. Project no:683340xxxx for Wanda Pierce 770-639-xxxx

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453. Several years ago ( I don’t remember the date), Lowes Camp Creek installed kitchen granite countertops, including a new sink and faucets. Earlier this year, I had to replace the faucets because they broke. Today, the sink has separated from the granite and caved in approximately 1 1/2 to 2 inches.

     I called the Camp Creek store but received no answer after a 15 minute telephone hold. I am now holding on the phone for Corporate for over 30 minutes.

     I would appreciate a telephone call so that I will know what repair options I have.

     Reply

454. windows ordered and paid for in April the guy that done the contract Don, from 300 Chatham Dr. Newport News Va. 23602 in 3 months never ever called or said anything about the job. He was asked not to deliver until the morning of the job was to be done he said no problem. I had several problems with the delivery . Contractor was starting on the morning of the 12th July, he called at 9am that morning and said he couldn’t make it, another day wasted. Showed up the next morning and left that afternoon said they were finished. Took all my material and left. But they didn’t finished the job. Got hold of the contractor 2 days later he said they would be back the next morning of cource no show. Sheet rock was messed up inside he said wasn’t his problem. why did Lowe’s send a Cabinet shop to install windows , never cleaned up and the job was not done correct. A child could have done better. why arn’t Lowe”s sending some one to inspect a so called finished job. I am asking you to look into this before I get someone Court, involved in this. thank you

     Reply

455. terrible customer service on 7/18/2021 at Henderson ,NC lowes. Sales # SO738NDT Trans# : 20623617
     7-18-2021 Cashier was too busy chatting while I had to wait in line for her to take of me. Very unprofessional, rude. Then after loading my car went to leave and another employee was talking in the exit lane I did beep my horn but she kept talking. Need train employees on customer service.

     Reply

456. Hello my name is Rosa I have always buy everything in your companies but today I get that worse experiences ever in loganville lowes

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457. I purchased a John Deer s170 riding lawn mower on 06-28-21 at Lowe’s in Inverness, Florida, which was to be delivered on 07-21-21. They had (2) when I purchased mine. They had them setting in the parking lot with all the other mowers they had for sale. I went back by the store a few day later and it was down to (1), I figured they sold the other one. Then we had a Topical Strom come through our area. I was concerned about my mower setting outside during the storm, so I went to check on it on the 07-15-21. When I got there, all the mowers were still out in the parking lot, but mine. So, I went inside to check on it. I asked if they had put inside out of the storm. After the person at service desk checked to see if they had moved it to the back, she then told me that they did not have any John Deer S170 on hand and it showed it was in the negative. Come to find out, they had re-sold the mower I had bought and paid for to someone I guess who could pick it up that day. So, If I dad not gone to check up on the mower, I would have been waiting until the 07-21-21 and then finding out I didn’t have a mower to be delivered leaving me high and dry. So I asked to see the manager, Tim was his name, which really was a waste of time. His attitude to me as I preconceived it was that he really didn’t care that much and it really wasn’t that big of a deal because it had happened before, as he admitted himself. Oh, he tried to find another mower some where else, of course there was none. So I was left with only one option, get a refund! That’s not what I wanted, I wanted the mower I had bought! Selling Prepaid merchandize to some one else, sure is a poor and stupid business practice! I really don’t expect any response to this. All I can say, Is buyer beware!!!!!

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458. I ORDERED A DROP IN STOVE JUNE 16 DID NOT RECEIVE YET

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459. I bought 2 miter saws from yall and one of them was a different saw then what was on the box

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460. Complain. I order windows from Lowe’s in Spanish Fork Utah, I not received the measurements I order, they were 1 inch short and the opening was also wrong. I order to open from right to left and they open from left to write. I hired someone to install my windows during the installation is when we notice 1 window was damage and the problems with the measurements. Lowe’s is refusing to take any responsibility on the error. Now they want everyone to purchase new windows and in addition they want to charge me 20% For restocking fee. The error was on Lowe’s side. I was not deliver what I order.

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461. I am not able to receive a refund for almost a year after receiving 2 DOA dishwashers. I am now not even able to speak to Brent Pizzari or Appliance manager from the Lowell, MA location. Please call me to discuss how to resolve this matter.

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462. I’ve worked with an employee at the Battle Creek location, and spent 1300 plus, set up a delivery with this employee date & time and paying for delivery! I work 55 – 60 hours a week, we set this time and date your employee was looking at his computer setting schedule of delivery…..or so I thought. Friday July 16, 2021 8am to 12noon. I took off that time, I get a call from the store reminding me of the delivery, Thursday July 15, 2021 yes. Then I get a automated call telling me the delivery is between 12:45 to 3:45!!!! Friday July 16, 2021!!!! I call your store, Lowe’s here in Battle Creek, Mi. No answer immediately put on hold, over and over….45 minutes until I get a manager. She tells me Lowe’s uses a third party to do delivery, and Lowe’s can’t assign time of delivery!!! I tell her that’s not what I was told on time of delivery, she finally agrees to call the third party delivery company and email them, but also states it’s 6:30pm I most likely won’t hear from them until Friday morning. This manager agreed to call me first thing in the morning, to see if the delivery company could change time to what I agreed to and arranged. She also stated if this situation wasn’t going to work out to my scheduled time with my set up and job, compensation would be given to me. And both employees stated that the delivery service would unload and take to my deck!!! Your manager has not called!!!

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463. I am completely disgustedBy the way I was treated by your employees including your managerAt the Keizer Lowe’s in SalemI was hung up on several timesAnd toldThat I could not speak to a manager when I requested to speak to oneMultiple timesThen finally when I got on the phone with a managerHe told me to call customer care and hung up on meI called back and asked for a corporate numberAnd was toldThey don’t have one to give meI have a $400 orderThat was delivered to my houseAnd it was the wrong orderI can’t get anyone to help meWhether it be give me my money backWar deliver the correct product that I orderedI would appreciate a callRegarding this complaint 575 489 xxxx

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464. I HAVE A ISSUE TRING TO BUY THE GAZEBO ITEM 2593021 WITH THE PERSONAL AT TORRANCE CA NOT NICE PEOPLE

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465. I paid a $30.00 old appliance fee when I bought my new Washer and Dryer Set from Lowes. When they delivered it and I told him that I had paid to pick up both the Washer and Dryer the delivery man says “Mame, a pickup is not on my paper work and I cannot pick up anything.” I told him No, I paid for you to haul off the old machine and it needs to go (I am 77 years of age). I even got my receipt out and tried to show him where I had paid for removal but he insisted that if was not on paper work he could not pick it up and left. I went to our Local Store here in Stillwater, Oklahoma and went to Appliance Department with my receipt in hand and they said, “Oh, well, sorry about that – for some reason your removal order was printed on a seperate ticket but I will call them and have them pick it up (this was Wednesday, July 14th). Today, is Thursday evening about 7:15 p.m. and I still have the old Dryer sitting on my Patio (after calling local store again this afternoon asking when were they going to pick up the old machine – was told they were scheduled to pick up about 3 p.m. today (Thursday) if they did not get bogged down. Well, let me tell you I am the one bogged down as have plans to leave town and cannot go because waiting on your staff to do their job. This evening about 6:30p.m. here – we heard a vehicle and I thought well maybe after all they were here but when we looked out the window there was a Lowe’s truck headed North out of our addition (they never stopped or came to the door). At this point and time I think the removal should be comped out to me as I have spent a lot of hours and time with no results. I would hate to have to put an editorial in the paper on the wonderful service one can expect from Lowe’s. This problem is costing you time and money and Costing me time with a lot of aggravation. I am really disappointed in Lowe’s doing what they say they will do. If I get no response by 9:00 a.m. Friday morning I will be going down and requesting a refund of my $30.00 pickup fee and I will be visiting my local Newspaper to put an Editorial in paper. Not how I like to do business – I kept my promise on paying you and I expect Lowe’s to keep their promise on picking up old appliance. Letter to Better Business Bureau may be my next plan of action. These are not ideal threats as I have had to do that once before with a company and I will not hesitate to do it again. I don’t like controversy and am not a vindictive person but I do expect to receive what I have paid for and in the timely manner in which one would expect it to happen.

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466. Just left Lowe’s 6161 E. Sam Houston Parkway Houston Texas.
     Had an experience with a very rude smart ass gentleman Said Stewart on his shirt and when I asked for his full name told me it was “Stewart Stewart I work at pro desk ” Had an issue trying to use our company card and the young lady cashier was doing her best but wasn’t sure what to do so she called Stewart over who came over with an attitude , when I said we use our card at Home Depot all The time and he told me “THIS ISN’T HOME DEPOT BUT THERS ONE AROUND THE CORNER ” So to say the least you have lost my personal business and My Companies business.

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467. I am the General Mgr of The Breakers Condominiums in Fort Walton Beach FL. One of our owners purchased a washer and dryer from Lowes and schedule for delivery and install today. The 2 men that showed up to delivery the unit did not have the materials to install. When our Maintenance Supv. told them they can not just put the unit inside the condo as it is a short term rental and occupied but they would need to get the correct materials to install as the owner had paid for this service. There were words exchanged between our Maint. Supv and your delivery guys and then one of your delivery guys punched our Maint. Supv. The sheriff was called and there is a report being filed and charges being pressed against your delivery guy. If you would please contact me for further details. I would appreciate it.

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468. 40 minutes on hold with customer care just to complain about my problems. Cant complain if I cant get anyone on the phone.

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469. I received Advertisement in my mailbox with my privacy information attached. public advertisement allow people to see how much money was on my Lowe’s credit card for anybody’s eyes to see I did not appreciate that at all. I am very very angry

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470. I have a Lowe’s and my wife has one also.
     In the last 6 months we have between $9,000 and $10,000.
     I have never had so much aggravation, dealing with any company. Actually, the is one other company that I have learned to dislike…….That is XPO Logistics…..YOUR TRUCKING VENDOR

     I would like a phone call from Lowe’s, from someone in your company who can make a decision and see to it that it is followed.
     THANK YOU — Allan Katz and Debra Koslow — Please call — 516-434-xxxx
     PLEASE: PHONE CALL — Email

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471. Trying to get a refrigerator that was too tall and the old one that was not picked up the first time on July 9th, returned. I have personally been down to the store 3 times, in Stockbridge GA and have made numerous phone calls to the delivery service Spirit. I went to the store on Friday July 9th and gave them the CORRECT address to pick up and my cell phone number so i could be called for confirmation and the time that it would be at my boss’s condo. I asked if they could call an hour in advance so i could get someone there to let them in. I called Spirit and found they were going to pick up at a different address on Monday. And was told That the store had filled the paperwork out wrong and that the driver could not be routed to the correct address even though it is only about 5 miles apart. I am still waiting on that call and it is Thursday the 15th. So I again called Spirit yesterday and was told that the pick up would be between 1030 am and 1430. I send someone over to the condo to wait. At 1530 i was called and Spirit had not shown up. I again called Spirit and was put on hold for 20 minutes then someone picked up and hung up. I called again and was put on hold again for another 15 minutes when i asked for the manager. Apparently the truck was full and didn’t know when the driver would be there and was also told that the store should not have scheduled the pickup so early. I asked the manager of Spirit, I did not ask for a name and she did not volunteer one, how we could fix this and she said she would have someone call in the morning to confirm time and have it picked up today. I called Spirit at 8 since I had no call and asked what time my pick up would be. I was told I was not on the schedule for pick up today. I hung up and went down to the store and I am again on schedule for tomorrow. I work for a trucking company and this is by far the worst I have ever seen. Spirit is rude and unhelpful and this is not there fault, it is always Lowe’s. This is a reflection on your company and to continue to do business with them will only bring yours down. I have had to take off work to handle this, I sent an employee down to the condo to sit and wait. What is going to happen when the new refrigerator which has not been purchased yet? Will I get the run around again? I would hate to tell my boss to buy a new refrigerator from someone else, since our company likes to do business with yours. How can we fix this?

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472. I just left your Rome Georgia store I needed a cordless dewalt hammer drill one employee cam did call on intercom 20 min later I grabbed one with a cord after watching 4 people stand around at lumber exit including the guy who used intercom . When lady asked if I wanted the warranty I said no I didn’t want the tool she didn’t seem to care I called from parking lot t to express my dissapointment and the guy didn’t seem to care so now I have a tool my guys have drag a drop cord around with all day is this normal practice for your company? Had the help I watched them do nothing for 20 min so that’s not the problem do I need to shop at the other store?

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473. We have been getting the run around from every Lowes person we have talk to you we’ve been hung up on call‘s never called back this is unacceptable we have dealt at Lowe’s for years I am very disappointed I bought carpet they probably pieced it in four places it did not need peace at allIf you would please take the time SCO Marvin Ellison And contact me please

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474. I am very displeased with Lowe’s special order department. I placed a special order in April 2021 and kept getting the run-a-round in delivery. On top of my frustration a got a VERY rude sales person (did not get her name) that placed me on hold for over 30 minutes when I asked for a Manager. Not likely to shop here or use your services again. Order # 726748469

     Invoice # 83721

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475. I bought a John Deere S100 tractor on April 18, 2021 from your Bowling Green , KY store. I started having trouble with it right away. I called the store numerous times at the end of April, in May, June, & July up until today. No one answers the phone. I talked to corporate many times also. They offered to come get it & give me my money back which is what I want. Now some idiot named Johnny writes & says that I can’t return it because the return time is up. So, now we will go to court. I spoke with small claims court in Warren County & they will take this case on because Lowe’s is so wrong in this. I will NEVER shop at Lowe’s again . Thank you, Jean Sinkel

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476. Lowes store Killeen Texas Ordered riding Mower on7/8 delivery was scheduled for 7/13 between 8:00&12:00 by 1:00 no Lawnmower I started calling Lowes no answer first 5 calls then associate transferred me to delivery the phone ring for 20 min no one answered then got disconnected after about 30 calls each time 20 min or more wait I gave up after 4 hr. .Talked to person on line waiting for store Management to call me back . Next day got hold of person in store wow …. very helpful found they sold my Mower she trying to get on from different store now I waiting for call back again .

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477. Lowe’s Credit Card holder. Bought Whirlpool washer from Lowes. Now want to Order a Whirlpool Dryer, #670018. Brooklyn, NY store has 3 in stock, Can be delivered to my home In Melville, NY 11747. Have called 11 times, hold times about 85 minutes, put on hold, disconnected, gave cel# 516-708-5218, but cant speak to a person to place order. Do you prefer I contact Home Depot, PC Richards, etc?

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478. Try calling your Customer Care number and see how long your wait time is. I’ve been trying to get resolution on Case #01900283 for several days. I either get disconnected or an associate promises to call back, but never does.

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479. While shopping at my local Lowes I got a sticky, potentially toxic material on my hands & in my hair. This sticky substance was on bags of plaster of paris, as well as on the floor under the bags. None of the employees at that store were able to identify the material (nor did they try). I tried to make a report of this at the store, but it didn’t seem anyone was able to do that for me. A customer walking down the isle said it smelled like fiberglass or bondo type material. I would like to speak to someone concerning this. as I need to know what the material is to try to get it out of my hair. I have pictures of the material on the bags at the store.

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480. Good evening, I purchased a vanity Sunday evening. I received an email 20 mins later advising me the order will be delayed. My estimated delivery would be 7/22. I was not pleased with this, I need the product sooner than later. I called that same night, but the office was closed. I called the next morning to cancel. I spoke to a young lady and she advised me that she will put in the cancellation. I then Received a call from the manager Alex from the local store. First he told me I couldn’t cancel. After telling him I do not want the product shipped to me. He said he’ll cancel. I then received another call from Alex 5 mins later telling me he could not cancel the product was shipped already. I explained to him wherever it’s going Lowe’s need to pickup from there, I don’t want the vanity coming to me. I show on my end delivery date 7/22. Alex claimed it would be received sooner. But if I change my mind he’ll refund and come pick up the vanity from my home. This is absurd…….IM REQUESTING THAT THE VANITY I PURCHASED BE CANCELLED IMMEDIATELY AND REFUNDED BACK TO MY CARD. IVE NEVER HEARD OF ANYTHING SO RIDICULOUS! I have attached my order status. I’m not waiting over a week to receive my refund. If that product takes 10 days to get to me. I also have two charges ….$952.64 and $1086.73. I don’t know what the 952.64 charge is!!!
     You all better find a way to intercept it and refund my money.

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481. On 7/5/2021 I visited Lowes Store 1506 in Rockledge, Florida. I was in an incident that happen and I was injured. I filled out an incident report with Asst Mgr Sheene Andrews. On 7/7/2021 I visit the store and talked with Mgr Thomas Wiese and told him of the incident and my injuries and that a incident report was completed. I also told him I wanted to file a claim. He told me I would hear from Lowes insurance within 24 to 48 hours. I have not heard anything. I call the store several times to talk with Mr Wiese, and have left a msg with the answering associate to give to him to call me. I have not heard back from anyone. I like to hear from a Lowes representative before I contact an attorney.

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482. I had an appointment for a fencing at 11:00 a.m. this morning With Ted Mastal store number 3284 I called the store several times They kept hanging up I asked to speak to a manager Talk to Sylvia had a bad attitude Also I got in touch with the Lowe’s 79 South Cicero The gentleman didn’t even want to come to the phone And he told them in the Pro desk That he didn’t know me So these fencing people that you have working in Lowe’s is very Unprofessional I am very displeased With Lowe’s customer service And how they handle different things I will be pursuing this matter further

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483. Where is my $750.00 rebate since I spent $8,964.00 for a new AC Unit. No information online, no one answers the phone at any number. Purchased made 04/30/2021, well past the 6-8 weeks wait time. Order ID# 31542080. Somebody please provide me some customer service vice a phone number that is always busy ALL DAY!!!.

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484. I am very sad to say that my whole experience with flooring section of Lowes in Milltown New Jersey was a terrible experience from beginning to the unfortunate end. I eventually did purchase my ceramic or porcelain tile I waited for someone to contact me saying that my tiles have come in , they never did I had to contact them , I never had anyone get in touch with me about when the tiles arrived in store and every time I have to deal with a sales representative name Rashard and his supervisor named Kyle I was treated very unprofessionally. I thought I would get my tile and flooring installed by August 1 especially since I made the purchase in June and unfortunately the other day I had to decline the purchase altogether because of the lack of respect that I received because of rudeness and because the didn’t call me and letting me know the purchase or merchandise was there and the fact that I still hadn’t spoken to the installers and it was already July 12 and I wanted my floors done by August 1. I am very saddened that I didn’t get the opportunity to have this porcelain installed in my home now I know I’m not going to have it done by August 1 and I have to start the process over probably in another store Lowe’s please do better. One reason why I needed to know in advance when does Laura installers was coming out was because I had to remove a vanity and a toilet from my bathroom. The new vanity and toilet are also things I Purchased from Lowe’s. Once again I am very disappointed but no thanks I thought I would have my tiles installed in both of my bathrooms but unfortunately Lowes doesn’t want my money.

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485. I’m writing to let you know your store in Northridge California made a mistake on my warranty for my refgerrator and your customer service is very bad it took me 2 and half hours just to get someone to come out to look at my refgerrator . Then to tell me I have to call Lowe’s customer service to fix the model serial number on my refgerrator. when I called it took me literally 4 hours to get threw for they can send it to the Appliance company that will come out and fix my refgerrator. So I called the company and they said they have verify the information and then once approved they will order the part that could take 5 to 10 business days . What are we supposed to with out a refgerrator. This wouldn’t happen if the store manager at the Northridge store would have done he’s job right. From the 1st time we purchased this refgerrator . I’ve had problems they have given me the run around and I won’t be purchasing anything with Lowe’s again the service is very poor you can threw even to store or customer service

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486. July 13, 2021

     Mr. Marvin R. Ellison, CEO
     1000 Lowes Blvd
     Mooresville, NC 28117

     Mr. Ellison,
     I have never in my life had to write a letter like this before but I must tell you about the absolute worst customer service I have ever received. Ever.
     I purchased a home in Savannah, Georgia and it needed a new fence because I have a dog that is a master escape artist. I set up an appointment with Molly Nagel who came out within a few days of the initial contact to give me a quote. It all went downhill from here.
     Molly told me at my home during the initial appointment that she would have a quote for me in a day or two and that instillation of a new fence could happen within about two weeks after payment was completed. I waited a week for the quote and called her and sent her an email. No reply from Molly. I was getting close to the date I had to move, so I pushed the move back a week. I reached out to Molly again with no reply.
     I spoke with Robert at the Savannah store twice within one week. I spoke to Jamie (sp?) who works with Molly. I spoke to Todd who works at the Savannah store. Nobody in the Savannah store could get Molly to reply to me. And because the quote wasn’t in the system, they weren’t able to help me.
     I called the Sales and Installation Services number on your website and spoke to Kathy. Kathy called Molly directly and patched me through to Molly. Molly didn’t apologize for the delay. She just said that the quote was 75% done and she’d have it for me that night. Two days later, I Still. Didn’t. Have. The. Quote.
     Finally, I received the quote. We made arrangements to make payment. She responded to those messages immediately because it’s all about taking my money. That gets her to respond quickly.
     At the time of payment, she told me that there were four other jobs ahead of me and that it would take about a month for installation. This would mean that I would have to change my moving date again. I complained that if I didn’t have to wait for so long to get the initial quote, I wouldn’t have four jobs ahead of me. Molly said that she was going to speak to the installer to see if my job could be moved up.
     That was 10 days ago and I still. Haven’t. Heard. Back. From. Molly. She ignores emails and text messages. I still don’t know when I will get this fence installed and I am faced with having to change the moving date again!
     How hard is it to respond to customers and to keep them updated? Why is this so difficult? Molly is without a doubt the absolute worst example of customer service that I have ever had the misfortune of coming across.
     I expect this kind of service from Home Depot because they pawn everything off to a third party but I didn’t expect this from Lowes.
     Is there anyone that can assist me?
     Sincerely,
     Maureen Coates
     Savannah, Georgia
     609-709-xxxx
     mjxxxx @aol.com

     Reply

487. I’ve been a long time customer and now you wont answer
     I don’t know what to do , we purchased a top of the line counter top through Moreno Valley branch .
     951-842-xxxx for info on OUR PROBLEMS look into it by my phone number. IT’S VERY SAD that even corporate wont even open to take calls.
     William Brewster

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488. Every Tuesday in SF I get ripped off 491 Bayshore regstier 8

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489. My car was damaged in the Trussville, Alabama Lowe’s parking lot and now they will not take responsibility and fix it.

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490. I want to speak to a corporate executive! Local managers and customer service are no help. They promise and promise but don’t deliver my order which is less than 15 min away.
     I cannot get satisfaction on an order I am still waiting for. Delivery has been missed twice so far. A new delivery date for 7/21 has just been provided but I have NO confidence in that at all! Your product has been in stock at the local store (Toms River, NJ) when I called on 7/3 and still is there in stock. On 7/9 it was in stock when I called Customer Service. Order # 870335862 I also determined a “bug” in the Lowe’s online order system in which he stated he agreed and would contact your IT department.
     I am concerned that it will be out of stock whenever they decides to deliver. I am also very upset that Lowe’s Corporate is hiding behind so many veils that they don’t care about their loyal customers. It is a shame to treat your customers this way.

     Reply

491. My daughter worked for Lowes and has passed away and I need to speak to someone about the matter. Please have someone to call me at (239)220-xxxx Darlene Powers

     Reply

492. I have been on the phone and Lowes for 6 weeks now trying to get help with my Samsung Refrigerator and dishwasher. The Refrigerator was worked on and replaced the Icemaker I think the service person hand writing was so poor I could not read his writing. I tried to open both doors and thought the Ref was going to turn over on me. The Ref was level when the Service man got hear not when he left. I called and reported to Samsung was promised there would be some on location 6/2/2021 between 4to 8PM no call nothing.
     Dishwasher Service man came out looked punched in several codes on the dishwasher Said was working Fine left on Thursday did not use until Monday started using and water spilled out over the Floor

     Reply

493. I ordered flooring from the Southfield store with a delivery date and the flooring did not show up nor did I receive a message that delivery had been cancelled then when I call customer service was put on hold multiple times associate refuse to give their names and the operation manager gave two choices wait until Monday to find out what happened to the order or she could cancel the order.

     Reply

494. worst service I have experienced in all my life. I am elderly, disabled and Lowe’s doesn’t know how to accept payment in full or pickup defective merchandise? I have spent 3-4 hours on the phone, visited store 5x, have confirmation numbers, letters of promises made and today told associate manager Adda I have personally met does not My contractor Rosa Velasquez spoke to her 1 1/2 hours Friday to arrange Sunday pick up. My name is Sherry Olar at 254 857-3xxxx

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495. Company truck illegally parked for hours and three workers appear with neighbors at the back of truck drinking beer . I have pictures and the truck plate number is Indiana A426297 The date is 7/10/21 truck # 276058 was noticed around 4:30pm when they were making noise closing it up maybe something was taken in the house. Hours later they are at the back of truck drinking then rain starts and they all go back in the house with truck illegally parked with parking lights on last picture taken @7:30pm they’re still there The biggest concern is they are drinking in a company vehicle

     Reply

496. Lowes in Oxford AL sold me a open box fridge andcdid not disclose this on website it was notbin box when it arrived and i ask delivery crew not new no manual or nothing and it was damage.I personally been in retail 40 years lowes must state online if a item is open box its illegal to sell open box as new in the box.i also need my money back in my account asap

     Reply

497. My frig is inop. I need the new frig to be delivered sooner. My delivery date is July 15. Purchase date is July 9th. Store #774 Tustin, Ca. Member #506692xxxx. It is too long to wait. 949-836xxxx

     Reply

498. I started at regency in Jacksonville for 2 months and heard a lot of people the reason why people are quitting is because the way they’re being treated by management, I own my own business going on 8 years now and I have 10 people working for me and I never lost an employee at all it’s because I treat everybody with dignity and respect but I don’t push a lot of rules on them either !

     I’m thinking about quitting soon too, if you’d like more information I can email you some stuff that might help build your company better so people won’t quit or leave but everybody has fun enjoying their job, because if you can enjoy your job you’re not going to stay, and then again I could be wrong

     Reply

499. North Augusta SC

     Why do the lawn and garden not bag at checkout? The cashier sat there and watched me bag my items. While 5 people were waiting behind me. I used to work for Lowes in Bradley Illinois and I bagged for my customers in lawn and garden.

     Also today my husband had to wait in line for self checkout because that was all that is open

     Reply

500. Good afternoon. I am trying to get the delivery company contracted by Lowes for delivery to respond to me. On 2 JUL 2021, the XPO Delivery Company delivered products purchased from Lowes to 2900 Enfield RD, Aylett, VA 23009. The owner of this order was Arthur Bowler. During the process of this delivery, the XPO driver destroyed the yard of my personal property. I have attempted to talk with someone from this company to get them to address the repair of my property. I have been unsuccessful as XPO makes a very purposeful effort of not allowing anyone to talk to anyone except their delivery team. I have spoken with Nikki, Bel, Angel and Maricar on consecutive dates beginning with 6 JUL through the present date. Each time the story changes and they commit that “someone will contact me”. To date, that has not happened and each response comes only as a result of me calling them back. They have stated that they cannot give me any written acknowledgement that they have received my request but that “someone will get back with me”.

     I have always trusted Lowes to take care of its customers as I have been a long time customer myself. I ask that someone from Lowes reach out to me to advise me on how to proceed further. If this is an officially contracted vendor of Lowes, perhaps you can get them to be responsive to my request.

     Thank you.
     Sherry Bowler

     Reply

501. Hi,
     Order Order #870599943 . This was an online order that was to ship to the store. The total was $111.00. Part of the order was droped shipped to me. I picked up the balance of the order. Three charges appear on my card. One pending for $111.00,, one for $26.20 and one for $84.80 which is beyond pending. Adding the $26.20 and the $84.80 equals the $111.00. This is indicating reserving and possibly charging double. I have been on hold for over an hour for my second time and still cannot discuss this with anyone.

     Reply

502. No one responds to help with. MY $19,877.00 cabinet order at the Wentzville , Missouri location. The promotion of “ no sales tax” if sign a contract with install needs tweaking .

     Reply

503. I purchase a washer and dryer in store on June 15th 2021. The pair was supposed to be delivered and installed on June 28th, but nothing ever happened no one called nothing. I went to the store and was told after waiting for almost half an hour by one of their managers that it was because the dryer had not yet reached the store. I was told that my washer and dryer would be delivered July 3rd, and once again after waiting all day nothing arrived. I called the store, in Bowling Green Kentucky, and spoke with the manager who told me that they had it wrote down to be delivered on July 9th. After a 10 + minute conversation, I was assured that both my washer and dryer would be delivered on July 9th and that I would be one of the first deliveries of the on July 9th. They arrived a little after 8, but I was told only had my dryer. When I called the store the lady told me that the washers were not yet in stock and that they had already been sold out even though I had already purchased said dryer. The delivery guy told me this was a very common Occurrence at this store to where associate sell already sold items to people waiting for delivery to those who can transport themselves. I called and spoke with a manager who refused to give me a refund until the product was back at their store. I have spent a lot of money at this store fixing to my home and will never spend another dollar at your store. I will write a very scathing review about said store and will convince anyone that I can to never give their business to Lowe’s of Bowling Green Kentucky ever again.

     Reply

504. I have a problem with gutters installed by Lowes. Local manager Rebecca and service representative Thomas could not help. I’m making one last effort to resolve the issue without legal action.

     Reply

505. Hello,
     I have a exterior front and back door project for my home I wanted to complete. I chose store Store #0767 located in Fayetteville NC. June 7, 2021 A Lowe’s employee came to my home took the door measurements and instructed me to call the store to complete the process. I did and tried to make a appointment and was told that wasn’t necessary to stop by anytime. I stopped by Store #0767 July 8, 2021 around 2pm and couldn’t find the associate working in the door for assistance. I left the area and found a associate name Ron, He didn’t work in the section so he paged the door section associate still no help or action, After waiting for 25 minutes I went back to Ron and ask him to page the store manager he did and was told it would be a while he was on the phone with another customer. So I left I didn’t want to waste anymore of my time. This isn’t the first time I’ve encountered poor customer service in Store #0767. The associates will walk right by you and won’t ask if you need assistance with anything so, with my experience today I will be taking my business elsewhere to complete my door project. I just wanted all parties concerned to know the lack of customer care and service that Store #0767 has. Thank you a very much for your time.

     Reply

506. Lowes delivery truck keeps parking on residential street taking up at least 3 parking spots on street where very few residences have driveways & utilize street parking the street is Bowman St. in Wilkes Barre PA. I spoke to someone in logistics @ Lowes they were surprised due to most trucks are returned to a hub.

     Reply

507. Spartanburg SC customer service
     Ready to proceed with granite countertop installation. Cash project. Contract concern unanswered.

     Reply

508. I will continue shopping at Home Depot because you cheated me on a survey. You got my information and promised me a gift that said I would owe $00.00 and then I had to pay $9.99 for shipping. The ‘gift” I chose ear buds had specifically said I would owe nothing. I always felt Lowe’s seemed better than Home Depot becsue this was a con.

     Reply

509. my lowes is 1640 hwy 160 west, fort mill sc 29708…Yesteday, I was almost hit as I was leaving the parking lot…the shrubs/hedges around the lot are large that one cannot see oncoming cars as you exit onto the driveway..Please have some thing done about this…regular cars are much smaller/lower than the pickup trucks so many people drive..

     Reply

510. Hello,
     I had a dishwasher installed on 6/11 and the installer did a lot of damage. I bought and paid for Lowe’s installation. A company named CRST was hired by Lowe’s and I have made a claim with them. Do I need to make a claim through you also? Thank you.

     Reply

511. June 28,2021
     Got a email and text our delivery would be between 8am to 12. Took out my Meat,Dairy,Veg and Disconnected fridge,stove from the gas. I recieved a call from lowes delivery that supposedly the movers were running late. Waited,waited and waited decided to called just to hear that it was showing that the store had cancled delivery. I got transferdput on hold for ever and get disconneted a couple of timesi just kept calling until i could talk to someone tell me why my delivery was cancle that the stove and fridge were never deliver to the store from warehouse.That some time next week they would get the delivery.So i called them they said that they had the fridge,stove in store and i should get a text or email of delivery . July 7,2021 got a delivery status notification 7/8/2021 between 12:00 and 4:00 to comfirm whoch i did!
     At 8:20 got a text saying delivery rach me in 10minutes.
     2ed time disconnected fridge and gas stove got all my food out thinking that in a matter of minutes they would be getting here. Reason i paid for them to take old one fridge,stove everything should be disconnected in order for them to take it. Again ran into the same problem that the store had canceled the delivery again until tommorrow . I told the delivery person that I had miss work twice for thier error they caused and keep blaming the third party delivery and they blamed the store. Someone has to answer for all this troubled i have to go threw!!!
     Lost of work,food and my 94 year mom not able to cooked for her and very frustraing experienced i have ever had to deal with all this nonsenced situation when all this could of been avoided lying to me about the time frame and delivery.I did a in-strore purchaced thinking this would be the best way to do! just to find out first that the employee had order the wrong fridge,stove had to retured back in-store get someone to help me ask for a manager waited 30 to 40 minutes to get to talk one and explained what happened never even applogized for the mistaked so he got the same employee that did the mistake . The manager just told him to fixed it and the manager just left took the employee another hour to cancled and repurcassed again.
     I hope you can understand why im very frustrated of this horrible experienced i ever had to deal with…

     Reply

512. I placed a phone order with Angel in the Laurel Ms office for a Whirlpool washer & dryer. When it was delivered it was damaged. They took the back before install. Per Brittany the coordinator their was no more in stock, so I cancelled the order rather than wait for replacement. When I called Angel again to place another order for a different washer & dryer that was in stock, she said she was busy and would call me back. She never did. I called and called. Sometimes there was no answer. About 7:40 pm before closing I spoke with the manager about two other washer & dryer sets. They were not in stock. At 7:55 pm I called again Angel answered. She knew it was me and said she could see who was calling. I asked if that was why she wouldn’t help me or take my calls. . I explained that I am 73 years old, husband deceased and no one to help me. She said nothing. I told that I hoped she had a goodnight, goodbye. She said goodbye. All I wanted to do was get a replacement for the damaged goods, and she wouldn’t help me. I feel she could see it was me on the phone and wouldn’t take my calls. When she did answer she said she was busy and would call me back. This went on for 6 hrs from 2pm tiill 8pm closing. She just would not help me. This is my complaint. What can you do to help me?

     Reply

513. I ordered windows from Lowes in Feb. They were finally installed in April. However, they ran out of caulk. Now, 3 months later, they still haven’t finished the job. I’ve reached out to the local store many times, and have gotten brushed aside. This is terrible customer service and I will definitely take my business elsewhere in the future. If I haven’t heard back from them by this weekend, I will get my attorney involved. I understand that this is an exercise in futility, but I will keep it as part of my records.

     Reply

514. I have been on the phone and Lowes for 6 weeks now trying to get help with my Samsung Refrigerator and dishwasher. The Refrigerator was worked on and replaced the Icemaker I think the service person hand writing was so poor I could not read his writing. I tried to open both doors and thought the Ref was going to turn over on me. The Ref was level when the Service man got hear not when he left. I called and reported to Samsung was promised there would be some on location 6/2/2021 between 4to 8PM no call nothing.
     Dishwasher Service man came out looked punched in several codes on the dishwasher Said was working Fine left on Thursday did not use until Monday started using and water spilled out over theflooy

     Reply

515. I have been given the run around for several months regarding a refund for a online purchase that was never rendered but debit card was charged. Has been since 10/19/20 and have went to store, chatted online, contacted Lowe’s customer care who now say they will process credit per representative. Requested manager call back to confirm and has not occurred. Service has been deplorable and will never make another online purchase again. Order #429437768

     Reply

516. Hi there. My fiance and I are in the Jacksonville North Carolina area. He is a Marine and I just moved here ahead of our wedding in a few months. We just bought our very first home. We are Lowes’ loyal as my fiance worked for Lowes’ in college and enjoyed his time there. Yesterday, we found a fridge in the scratch and dent department (our home did not come with one). It was a nice fridge that would fit perfectly in the space in our kitchen. We asked if we could buy it and come back the next afternoon and pick it up once we had help arranged to come get it. All of his friends are Marines that were out of town for liberty for the holiday weekend. I figured a 24 hour hold would be no issue. My parents have purchased a washer/dryer set and an oven from the “scratch and dent” department before and both times the store held them for a few days with a “sold” sign so they could arrange help to come get them.

     Well, we were told they could not hold the fridge for even 24 hours even if we paid in full. So today, 22 hours later, we went back and of course the fridge had sold. A similar one had hit the floor for $150 more than the one we really wanted so my fiance bought that. I am honestly pretty frustrated with the lack of customer service over this whole transaction, especially when my experience in the past was that the store was happy to hold the items bought in this same department. I was wondering if you could do something to remedy this since we had to spend additional money over something as simple as refusal to hold a purchased item. I am not one to complain but this really left a bad taste in my mouth.

     Thank you.

     Reply

517. I can’t any services about apart that I have order.No one answers the phones or anything to help a customer after I purchase a order so I think the Lowes works is get the money and run forget the customer ok don’t lowes know why Home Depot is doing better then Lowes cause their customers come first a d Lowes suck so I think Lowes should close a lot stores.

     Reply

518. 3rd request. What happened to my In-Store Credit account causing it to fall from $200 to $3 without my help? 6006491743400xxxxc

     Reply

519. We are in the process of trying to get flooring from Lowe’s, flooring, that we bought before. We want to finish the rest of our house and I just called Lowe’s in Grand Junction and they no longer have the color flooring that we ordered originally when we did our remodel very frustrating. The person and flooring could not help us customer service could not help us after being hung up on three times, I’ve come to the conclusion that Lowe’s is probably not going to be able to help me very very disappointed

     Reply

520. You Ripped me Off for $7800 plus…Your offer for $8000 for me to go away, you can stick your offer up.
     How can you call yourselves a Home Improvement store when you Will not take Responsibility for your Products your Florida Stores Sell…
     Your Products Damaged my Home, Storage For my Personal Property cost me Thousands and all you do is Pass the Buck and Deny the Truth…
     Your Clams Agent, Stating you weren’t nice to me,
     So I put your Claim on the Back Burner, Costing me more and more Money, Moreover, More Damage to my Home Because of your LYING Salesman…
     See Email sent to your C.E.O…
     Now you can Deal Directly with law Enforcement Agencies, The Federal Bureau of Investigation, THE FBI…

     Reply

521. Went to get refund on lawn seed at lowes did not work had reciept,they said no,had to ho thru maker asked for credit no ,more seed to try again no,will never buy anything from lowes again even tho l spend 15k a year on products from lowes for my buisness not anymore going to close my accounts,they made me feel like l trying to put 1 over on them,even tho l had reciept and would of taken more seed or credit

     Reply

522. I live in Colorado Springs, Colorado and purchased a refrigerator from Lowe’s 4880 N Nevada Ave, Colorado Springs, CO 80918
     On July 5th, 2021, two delivery men came to my house around 11:30 delivering a refrigerator I purchased. They were very nice and polite. However, they told me that they were ill equipped to be able to do the installation at that time. The dolly that they had had flat tires so they were not able to take it up the driveway so I offered the use of mine which they accepted. They also said that they did not have safety equipment to be able to take the refrigerator up the small flight of stairs and that their manager was only an hour behind them doing one install and would come to do my installation. After 12:30, I called the delivery company to find out where the people were to install the refrigerator, I had also called the Lowe’s store manager. I let the manager and delivery company know that I had to leave the house at 4:30 to pick up my daughter and would not be back until 5:30. The Lowe’s manager told me that he had reached out to the delivery company as well to let them know as well about my time constraints. I also received a call back from the delivery company to confirm that I would not be here between 4:30 and 5:30. As I was walking out to my SUV at 4:30 PM , the installers came. There were about 5 men and 1 woman. I was approached at the top of my driveway by two of the men. I told them that I was leaving and that they needed to wait for me until I got back at 5:30 to do the install and that I had called several times concerning this. The one man told me that he never received a call. He then told me that they would not wait and that I would have to reschedule. I responded back to them that I have been waiting since 8am and that I had made several calls to let them know my time issue. They two men began to raise their voices at me telling me that they would not wait. I repeated back to them that I had been waiting all day and that they were now 4 1/2 hours late. They told me that they did not work for Lowe’s (even though they were driving a Lowe’s truck) and that they were independent contractors and they didn’t care. I was then starting to feel threatened by the men due to them getting hostile towards me with raised voices. One of the men started yelling at me that I was not going to get x, and he kept repeating, “You are not going to get, you are not going to get over and over again” while he walked down the driveway. I am a very kind person and I rarely swear but unfortunately my response was “you” which I regret saying because it just made them more angry towards me. One of the men started coming back up the driveway to attack me and was stopped by another man and the woman was telling him to back off. When he started coming back up towards me, I felt very threatened and very scared that my life was in danger.
     They did get back in their truck and car and drove away and I left to get my daughter. I am still scared because they now know where I live and I am afraid that they may want to come back to do harm to my house and or to me and my family.

     This morning (July 6th, 2021) another crew arrived to install the refrigerator. I think one of the guys was fairly new and inexperienced. They dropped the refrigerator on the driveway. They then carried it up my small flight of stairs into the front door. Once in the door by my office, they lost there footing and dropped it again. The one man stumbled and pushed over a table I had a couple of feet away knocking it over sending my TV and 8mm film transfer machine to the floor. Thankfully, they didn’t break but somehow my remote got crushed and does not work. Once the guys got the frig into the kitchen, one of the installers wanted to know why the other crew couldn’t do the job yesterday. I told him the story and he told me that I should never buy from Lowe’s because the customer service is terrible and the delivery company is the worst and that I should purchase from Home Depot instead.

     I called the Lowe’s store manager once they left and was cut off twice while I was on hold. I went to the store and spoke directly to the manager. He did give me a discount off of the refrigerator but really was not very apologetic or really seemed to care that I was almost attacked yesterday. He said that he would file a claim towards the delivery company and will let the higher ups know what happened. I really doubt that he is going to follow through with what he said.
     My phone number is 719-233-xxxx I would appreciate a phone call.

     Reply

523. I want to file a complaint about your Worcester MA store # 1206. I am totally dissatisfied with your Worcester MA store and your corporate customer service. Trans# 16983372. Please call me at 508-868-xxxx

     Reply

524. Complaint.. measurements contractor was to my home on July 5th between 8 am and 12n
     No show no call I contacted service pro
     Change schedule to july 8 unknown to me. No call nothing not even today
     Before that I filled the form on line

     No show again

     Flooring in the store took my order
     The contractor you have is bad business for customers

     Reply

525. I just wanted to compliment an outstanding employee, Veronica who works in the appliance department at the Severn,Maryland store. She did everything to make my purchase easy and enjoyable. It’s obvious that she cares about customer service and is an asset to your company. Hope this is passed on to her manager. We made a large purchase of 4 appliances for a new kitchen.

     Reply

526. Hi…I just purchased a refrigerator from our Indian Harbor Florida store. It was delivered yesterday but I was told that because I had a copper ice water connection they could not install my appliance unless the water connection was turned off. I told them it was under the sink. They looked and said “no….not there”. After trying to get them to stay while I made a phone call to find out where it would be if not under the sink they told me they had other appointments and off they went.
     I called my plumber and they told me if it wasn’t under the sink it would be on my hot water heater (in garage) or I could shut off the water from outside at the main water turn off. Different delivery men arrived again today couldn’t find turnoff valve on the hot water heater and after asking them to turn off the main line they said couldn’t do that and left. I called the plumber again they came opened the cabinet door UNDER THE SINK and turned off the ice maker copper water line. They installed the refrigerator because I am a disabled 80 year old who lives alone and has been eating crackers and cookies for the last 5 days and they felt sorry for me.
     Between the charge and the tip it cost me an extra $140.00.
     I can not tell you how frustrated I am. Lowes has always been the store where I have shopped for every day needs and my appliances. I told Keli….the sales associate who sold me the refrigerator that I also needed a new washer and dryer and would be back to purchase it from her.
     From this experience I am not thinking that would be my best decision.
     You might not reimburse me my out of pocket expenses although a gift card towards my washer and dryer would be very appreciated to keep me as your customer but, if not, then I would have choices where I will spend for any future purchases and that would truly make me sad because I like Lowes.
     Thank you for your time.
     Sincerely, Jane Jaffrey
     mamajanexxxx @aol.com

     Reply

527. Good Morning,
     I have been a long time customer with Lowe’s and have never had to reach out to corporate with a very frustrating concern. I’m hoping that what I’m about to describe to you will actually make a difference and help Lowe’s prevent other customers from having to go through what I just did in the last month. In advance, thank you for your time in this matter.
     My purchase of appliances started on June 12, 2021. We have purchased all of our appliances in the last several years from Lowe’s, so when we needed to outfit a new kitchen we didn’t hesitate to head into our nearest Lowe’s store on South Cedar in Lansing, MI (#1596). We found everything we needed, checked stock on all and I repeat all items. All the items we needed, stove, refrigerator, microwave, and dishwasher were in stock and there were plenty of them. We chose the delivery date of June 27, 2021 and all items were ok’d by your associate that they could be delivered on that date. Everything seemed fine at this point. 
     This is where total chaos started. June 26th, the day before all the appliances were to be delivered we received a phone call from your appliance manager, saying that our refrigerator was not going to be delivered on the 27th, that there were none available. We told her when we ordered there were plenty in stock and asked what happened. She checked and guess what, your computer system was still showing plenty in stock, it just didn’t get shipped to them.  On top of that she told us there were at least 7 customers in front of us waiting for the same refrigerator. She said she had this other refrigerator we could have instead, however it was a different brand and size. We specifically ordered this brand and this size for a reason. I asked why Lowe’s was misleading customers, they are selling items, showing customers they are in stock, and then calling customers to say oops we don’t have it. This is where I asked to speak to a manager and spoke to the assistant store manager, Jeremiah. He noticed that there was one in Grand Rapids, and he would see what he could do about getting us that one but he wouldn’t know until Monday. So we were expecting all the other appliances, besides the refrigerator, to be delivered on the 27th per both of your managers.  My husband and I could not remember the time frame we chose, so we called and we found out none of it was going to be delivered on the 27th since we were not on the schedule. I called and spoke to Jeremiah again and asked why I’m not receiving the other appliances and he said that it didn’t get on the schedule. My reply was simply, I don’t care how you get the stove, microwave and dishwasher to me but it better be delivered today (27th) to my house or Lowe’s will be in violation of our contract. My receipt clearly states delivery on 6/27/2021 and he said the prior day that those were in the store. We did get our stove, dishwasher, and microwave. Two Lowe’s employees, who were not delivery men, brought our appliances to our house in the back of a pickup truck. They had a bit of a shock when I told them we wanted them put in our basement. I felt sorry for these two guys, to be put in that position, a position Lowe’s could have prevented if there would have been some communication. This is also the time we discovered that your sales associate did not sell us the cord that we needed to plug in the stove. Wonderful!
     So we received our stove, microwave and dishwasher on Sunday after considerable work on my part. A part I don’t get paid for. Now for the refrigerator, as you will recall, Jeremiah said he wouldn’t know until Monday about delivery. Monday morning came and went, 2:30pm still no call, so I called. I had to leave a message because the associate who answered the phone said that Jeremiah is not taking calls right now.. Called again at 5:10pm, put on hold, hung up on, called back, put on hold, hung up on again. Called back a little upset and told the associate that I’ve been hung up on twice, and I’m ticked off and I want to speak to a manager. Jeremiah got himself to the phone and told me he hadn’t had time and would let us know by 6:30pm.  He did call back and said that he scheduled delivery for July 2nd, 2021, but still did not know if the refrigerator was shipped. He told me if he found anything else out he would call. I said ok. July 1st came and I still did not hear anything for certain about a delivery for Friday, July 2nd. I called and was told that Jeremiah was not in, so they had me speak to Cullen, your receiving manager. He told me that he had my refrigerator and that it was scheduled to ship on the 2nd. I asked what time and he told me I would get a robo call with the time range. I didn’t receive a call, so I called at 8:30pm, July 1st. I was disconnected two times again and finally was put through to James. James told me that we were on the schedule and they were still finalizing the schedule. He also told me for my trouble that we would be given an extra 15% off the cost of the refrigerator.  As of today we still have not seen this additional discount.—honestly not surprised. So Friday, since I still had not received a robo call I was given the delivery service number to call. I called that number and after quite a long time, we were finally able to find my order (Lowe’s gave them the wrong phone number, funny since Lowe’s called us on the correct number). She told me it was scheduled for delivery between 1:15 and 5:15. No it was not delivered during this time. As we were calling the delivery service, we received a call on the correct number. He extended our delivery time to 7pm and asked if I still wanted my delivery. I said yes I still want my delivery. Come to find out their delivery issues had to do with drivers not showing up for work and after a certain time the drivers were done, even though the job was not. We did get our refrigerator at 6:30 pm, July 2nd. 
     I’m writing this because the time I had to put into getting appliances I prepaid for and pre-scheduled delivery for is frankly ridiculous and to tell you the truth, We will NEVER purchase anything from Lowe’s again (If you look at our records you will see that we have purchased a lot in the past 2 years). Nor will I recommend anyone to be a customer of Lowe’s, especially if they have to order something. I know we have COVID times and things are different, however with the lackadaisical attitudes I had to deal with are totally problematic and need to be fixed. Lowe’s, I thought was such a wonderful store, needs to develop a plan on how to approach and take care of customers. This is what you get when you hire employees or delivery companies who do not care about taking care of customers. 
     I really hope you take what I have given you and act on it.
     Lynn Geiger

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528. We are a retailer and would like info on purchasing your scratch and dent and retuned appliances

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529. When I placed an $550 order with Lowe’s, my order was canceled with no reason. I went to the store and purchased 4 boxes of deck railing. 3 had to go back because of missing and used parts stuffed back in the box and placed back on the shelf for the next sucker I guess. I placed another order over 2 weeks ago and it has not even shipped yet with no reason given. When I returned to the store I observed the items I returned right back on the shelf with the same tape I put on them. Marquette Lowes has become useless and ordering seems is out of the question. I’m done with Lowes and many I know have already stopped doing business there too.

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530. Store number 2258

     Initially when coming to the store I use the restroom and found the men’s room disgusting. The toilets were beyond disgusting. Do you even clean them? Not to mention half the stalls are missing bathroom latches.
     Then upon check out I find that there are no bags. As a contractor purchasing a number of smaller items, what am I supposed to do? Shove one in every pocket I have and then when I get to my work van throw them in the floor so that by the time I get to my side they are strewn everywhere?
     And then my last complaint is trying to locate online a means to leave a complaint. You do not make it easy and I’m not even sure if this is the correct place to do so.
     On a positive note, I must commend the gentleman that checked me out and the head cashier he got for me so that I could vocalize my complaint. They were very professional and listened to me. I’m sure they do not have the ability to pass any of this along.
     We are the customers that keep you in business. We expect a means to carry our items out of the store. Supplying your own bag does not suffice unless you were planning on reducing the cost of your items. A means to bag our purchases is a cost of doing business for you. That is the same thing regarding automated checkouts. I do not get paid by Lowes so I am not an employee vice I do not get paid to check myself out.
     Thank you.

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531. I ordered 8 interior doors in March from Lowes. I was told it would be March before they could install. No problem.i received a call from Lowes that it would be June before all doors arrived. No problem. June 16, I set up an appointment for door install at my house. I recieved a call that day doors were damaged and couldn’t install. That was problem 1. Why did someone not inspect. I went to Lowe’s last night and saw my doors not in back stockroom which I was told the day I took off work and they waited 2 hours to tell me. The 2nd problem my was were out in the back of the store,not the stockroom which I was told. The doors are on. There are a few dimishes. I deserve a discount. Why am I paying for the doors when they are not being installed. This is ridiculous. All my doors are at the lowes store in Hermitage.Thanks

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532. I wrote a complaint about a pit boss grill that I never got but was charge for three I only need one not to be charged for three and didn’t get any and they said they would get back with me and so far nothing My number is 1-504-259 xxxx please call me or I’ll call my Lawyer. You can Text me because I can’t messages right now. Thanks 🙏

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533. Purchased refrig/freezer on 4/11/21 with delivery dates 5/31, 6/11 and now 7/14, none of which were relayed without customer initiated inquiry. Unable to contact Lowes Store today for possible reschedule of delivery to Saturday 7/17. Placed on hold for 15 minutes, then call ended. Questionable customer service considering 2 payments have been made for product not yet received. Appreciate prompt attention. Evelyn K. Young 808 221xxxx.

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534. I have been trying to get someone on the phone at your Bismarck,North Dakota store for over 8 days and now today July 5,2021 tried since 8:00 this morning I finally got two times someone to pick up at front desk only to not say anything but put the receiver on the desk so I sat there waiting only to hear people talking in back ground and sometimes taking and picking up receiver and putting it back on phone canceling the call . then last call someone answered the call only to try the department I wanted with NO ANSWER AGAIN— this is totally uncalled for as times when I have gone to your store the people at front desk are mostly twideling their thumbs or take forever to ask if you need help — I am right now over a 100 miles away from your Bismarck,North Dakota store so can not just pop over to see what product I am looking for so I will just go to Menards and if anyone asked me about lowes will give a extremely poor rating and will report you to the better business as a poor place to do business at– I even tried to contact your corparate Complaint department only to be switched to odering parts or warranty locations YOUR SERVICE IS VERY POOR WITH NO ONE TO CONTACT TO WAGE A COMPLAINT AND NO ONE TO ANSWER TO SO I CAN SEE WHY SO MANY PEOPLE GO ELSEWHERE TO DO ANY KIND OF BUSINESS RATHER THAN DEAL WITH YOU I can now see why your store is only sweeking by in Bismarck,North Dakota `due to poor quality service that could be so much better if you only would clean up your act

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535. Lowes in Evans Georgia is NOT willing to fix an issue that has been going on with my kitchen granite counter top, Per Jessica and the store manager Lee.

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536. Why did my Lowe’s In-Store Credit get reduced from $200 to $3 without my usage? 60064917xxxxx

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537. Wait time for 1 window unacceptable and communication with sales or install only on our part. They call us only if we called first. We ordered April 21st maybe they say it will come July 21. We have been very patient but we have mold and asthmatic person sleeps there. We can not wait any longer. We tried cleaning the mold but the window needs replaced. Normally some people get their windows in 7 weeks. I bought 4 windows from Lowes last year. I need six more but will not go to Lowes. I feel this window should be cancelled. Our salesman knew this issue when he came here.

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538. I received an injury today around 330p.m at your store flatbed cart in front entrance door I will follow up with phone call

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539. I’m writing concerning the military discount that has been in place with Lowes for many years. I visited one of the Lowes stores today and to my disbelief I was told that because of Marvin Ellison the CEO of Lowes , discounts are now restricted. I am very disappointed with your new policy. I’m sure that cutting the military discount lines your pockets with more money. Serving this Country obviously means nothing to you. The manager explained that while some items still qualify for the 10%, so many others don’t. I always felt that I was appreciated by your company. Just like so many others, it appears that money us your only driving force. Shame on you. 10% won’t save the world but it was just enough to make Veterans feel special. Now you’ve taken that away. Sleep well Marvin. A conscious is apparently something that you don’t battle with.
     Sincerely, Candace D Pitts

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540. I want to show you pictures of a horrible installation of my washer and dryer

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541. Your Customer Service is the worst. Ordered a Refrigerator. Was to be Delivered by XPO Logistics. Wasted 2 days waiting for Delivery.Called XPO atleast 12 times in 2 days,and got nothing but lies. Saying it’s on the way. Then at 9pm get a call from them saying it will be delivered tomorrow you are first in line. wait all day. Called Lowes in Hazleton Pa. After 20 minutes of phone tag I get to Assistant Manager Chuck. who tells me our Refrigerator is on a broke down truck. Apparently XPO only has 1 truck,and Chuck says it’s somewhere in the broke down truck. I asked Chuck what was he going to do for us. He stated Nothing this has nothing to do with Lowes it has to do with XPO Logistic’s. I infromed him I bought it from Lowes not XPO. he said you paid for them to deliver not us. I said We didn’t have a choice that is your delivery Company. I did go off the deep end on Chuck,but his mannerism set me right off. I told him to Cancel this Order I’ll go to a reputable Company that actually cares about Customer Service,and a Assistant Manager that gives two xs about it’s customers.I’ll NEVER Deal with your Company EVER again.I’ll Tell everyone I know not to deal with Lowes.

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542. Good morning,
     I wanted to recognize two employees from the Lowes in Piscataway, NJ store #0692. Chris Eckel and Denise from the pro desk. These two employees went above and beyond to help me get what I needed to complete my project. Please recognize these 2 special people for the sincere and hardworking employees that they are.

     Thank you!

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543. I bought tile and in June have to go to three different stores (Newnan, Carrollton, Fayetteville) to make sure they were all from the same run and from the same country. These tiles were made in Brazil and China and have different backings. Second: customer service in Newnan is terrible Josh places an order to come in from the warehouse and after 2 weeks i run back to the store because no one answers the phone and come to find out that they don’t know when its coming from the warehouse. Come to find out Josh was on vacation. He needs more customer service education. So I ask Josh to check other stores and I also ask to call the Fayetteville (Sat. July 3, 2021) store no one answers when I get to Fayetteville the flooring guy tells me that no one has called from Newnan. So now Fayetteville has the tile the customer service was rated: good the old guy climbs on the ladder and gets me the tile. The customer service tells me they cannot honor the 20 percent off because its on the first purchase. Ok understood but meanwhile a customer is buying a lawnmower ($2,000) and she understood you get 20% off yes you do but only up to $100.00 and they turnaround and give her $300.00 more because they couldn’t deal with the lady. After not giving me 20 Percent I applied for another credit card so I can get the 20 percent. After this I had to go back to Newnan so I could cancel the order for the 100 tiles because Fayetteville could not cancel a Newnan flooring order. These tiles have cost me a fortune so now I will be charging you my hourly rate ….mileage…lunch/dinner. You explain to me what you will be doing because they did give that lady another 20 percent on her lawnmower. You either come get the tiles or I will be returning tiles. Thanks Lowes.

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544. I have shopped at Lowe’s alot i buy my Flowers. All my Garden supplies my washer stove an freezer all came from Lowe’s..recently i bought a refrigerator an dishwasher dissatisfied how it was handled could have been handled better from the delivery stand point hopefully future purchases can be much better..

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545. Who is the brainchild with a large salary that allows shipment of plants to hardiness zones that don’t come close to local conditions. Replacement guarantees for built in plant failure just irritates customers who find out after the work involved in planting and nurturing the plant that failure was predetermined at point of sale. Da!!!

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546. July 2, I asked a cashier clerk at the Roanoke South Lowes in Roanoke Va. if she could arrange for help for me so I could get some concrete mix, which was clearly too heavy for me. I am a handicapped individual and could not manage the weight of concrete mix. She said she would take care of it and for me to go to the part of the store where the concrete mixes were and wait. She went to talk to someone, so I don’t think my complaint applies to her. After fifteen minutes, no one had come. I left the store and crossed the street to Home Depot, where I received excellent service within minutes. This probably does not appear like a big deal, but it was to me. I’ve always admired Lowes and have done a lot of business there and probably will still be a customer from time to time. But I’ll never think of the chain the same way.

     I just wanted to let someone know about this event, since I’m not at all confident that the people at that store would care.

     Thank you for providing a way to complain civilly.

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547. On the 2nd of July I was at Lowe’s in Boynton Beach at 8 a.m. in the morning and I went to the refund desk and a young lady by the name of Chanel was absolutely arrogant you can see she didn’t want to help me or do anything maybe it’s because I’m white she just wouldn’t respond to anything I asked and this is the first person you see coming into the store absolutely very disappointing

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548. New windows destroyed/ lead and asbestos exposed by contractor to My daughter Crystal Vangorder,a disabled vet with three of my precious grandchildren. A long and awful story of how she was disabled and what she has to overcome.

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549. follow up on previous email re: store 1724. Alexis in appliances contacted me and my problem. she located a dryer she has in the store and set me up for delivery on sunday morning. she was very helpful and worked well in solving this matter. so far so good. hopefully sunday i will be able to dry clothes again

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550. Hello, I had ordered some things from LOWE’S 06/22/21 to be Sent to Me as I have before. I didn’t have enough Money in my Bank Account at that Time. A Large Container & Roach Motels. It All came to $24.?? So Today at 12ish pm I tried to Complete my Order. I was having trouble getting back to it, so I Phoned Lowe’s in Knoxville Tennessee. Sales Associate found it. She Came up with an Different Total Amount…? I told Her that My Order Total Is/Was $24.?? She Said “Yes Ma’am That’s Correct, But it’s for when you pick it up” I asked Did You Say to Have it Delivered it would Cost Me $54.?? I Asked HOW MUCH?! Then She Changed it to $89.?? I told Her that I would get someone to Hopefully pick it up for Me. Associate was fine with That. I been Thinking All Day About All of It. I Went To Walmart online & Purchased Everything I Needed And They Are Delivering All of it Tomorrow Morning. There’s Nothing You Could possibly do to “Right This Wrong.” But I thought You Should Know About This in Case it Happens Again To Someone Else. Thank You, Miss Kelly S Sizemore.

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551. re: Lowes 1724 Lawton, OK
     i purchased a LG dryer (model # DLE3400W) on Jun 29, 2021. i had delivery set up for Friday, July 2, 2021. overnight on july 2, i got a text and a phone message that my delivery would be on july 2, between 11:45 and 3:45. at 4:00 i was on hold with customer care for 1:20 and tried calling the store to find out where my order was. i spoke to Heather(?) in delivery at around 5:30 and she was going to look into it. i called back a half hour later and she explained that the dryer they had on hand that was promised had been sold before my purchase. i took off, unpaid, from work for nothing. i never was contacted that i was out of luck by either the delivery company or store 1724. i haven’t cancelled yet since i haven’t been updated on when or IF i will receive what was promised by Lowes today. trans#: 60991620.

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552. Very bad service. Bought a gas range since 6/20.I have yet to receive proper installation. Manager is never in the store to be able to talk to him regarding this issue. I have not fed my kids going on 3 weeks and no one has resolved my issue.

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553. Yes I was in your store today George Clouser Lowe’s I spoke to one of the manager named ed he was so disrespectful and not helpful at all all the money that I spent at Lowe’s to be treated the way that Island was you have cameras in your front 5 customer service and I was talkin to the customer service lady that did not help me I bought a Husqvarna trimmer on April 28th I took it back because it’s not working they did not help me at all so I called the 108 number and I talked to one of customer service name .Ro mommy having the two year protection plan he told me I did not have to pay for nothing and they try to get me an issue a piece of paper that I had to pay $90 I was in the store for a very long time this was 830 between 9:30 I could not believe that Lowe’s manager-Ed so when I talk to him he said he don’t know why people do the things that they do because I said they told me to bring it to the nearest Lowes store and he said I’m not get your money back and then he walked out my face all of it is on camera are for the store

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554. There is a customer Holly at the Carrollton location that talks trash about other employees. I was standing on the next isle over listening and saying things sbout how people do not do their jobs and being racest towards her employees. I will no longer shop at this Lowes because of that and will shop at Home Depot.

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555. I’m emailing you I bought a situation at Lowe’s Parkville store someone came out to my home and measure my windows gave me a quote for Windows I did not except that quote because it was too high so I’ve been trying to reach STEVE Crowley trying to talk to him about a lower price windows or get my measurements so that I could buy windows at Lowe’s. No one in the store can you give me any information because Mr. Crowley was on vacation I was unable to get my measurements to buy windows while they are on sale and then they told me that they were unable to give me my measurements if I wasn’t having a job done by Lowes even though I was buying the windows from Lowe’s what I really like to do is get a new pricing for a lower price windows to have installed but no one can do anything because Steve Crowley I have all the information and his computer and no one can give me measurements I’ve been a customer with Lowes for a lot of years and I now live in South Carolina but I’m trying to have windows put into my home in Baltimore I really don’t understand why a large corporationI like Lowes that no one can get my information but the man on vacation and the windows will be off sale by the time he returns please help me with this matter thank you

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556. I ordered mirrors and received an email, on the email is has your contact phone number as 1-800-445-6937….which connects to first alert….why would you do that to your customers!!!

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557. I ordered two vanity lights from Lowe’s online, and when delivered they were both missing parts. Lowe’s told me I would need to contact the vendor which is Z-Lite. Z-Lite does not return calls nor emails. I am a customer of Lowe’s, and I feel it is your job to contact the vendor and correct this problem.. So far your company has shown terrible customer service. Everyone is just passing the buck as I sit with several hundred dollars worth of lights that are useless because they are missing parts, and nobody seems to want to rectify the problem. I’ve paid for the lights, but cannot use them. I would appreciate some action on this to rectify the problem. Thank you
     Anne Monahan

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558. Your appliance delivery just cost you over 2500

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559. I ordered an apple tree which was suppose to be delivered on the 29th. It was not. I called Kingwood TX Store and was told if not rec’d within 24 hrs to call back Rec’d today box was bent. Opened to find basically a stick stuck in green plastic with some soil broken branches with dead dried up leaves. Tried calling corporates yesterday and no answer and today was on hold for 49 minutes and then hung up on. I called immediately right back only to have a recording stating office closed. I started calling at 5:00. I also was calling the Kingwood store at the same time and my call was never answered. This tree was a gift for my granddaughters 8th birthday. All she wanted was an apple tree and a lemon tree. Let’s just say a very sad little girl when she saw the tree

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560. Chamblee, Georgia Store = Five Stars! People should also speak up when things are done correctly!
     Just moved here and was most impressed with this Lowes. Everyone I encountered went out of their way to help and make sure my questions were answered.
     Overall I found the store ell organized and neat. The employees were professional, friendly, knowledgeable and helpful. The assistant store manager, Kirsten even helped out with my veterans discount.
     This is a rarity these days when the entire store really presents it’s self well.
     Gladly make this my place to go when I need something for my home.!!!!

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561. Need to speak to Tom Taylor @ store#1546 phone 804-338-xxxx he will not call

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562. You have the worst online ordering policy of all corporations that I know. First, you don’t allow an order yo be cancelled, even though it hasn’t shipped yet. Then you make someone wait 60 minutes on the phone because you don’t staff your phones properly, to tell them that dumb policy. Then your company can’t even ship the right quanity of what I ordered. So now I have to wait for the entire order to arrive before I have to inconveniently return all these things I didn’t want to the store. I will never shope online with you again. Furthermore, I will never shop at your stores anymore either. There are plenty of home improvement stores that don’t have ridiculously stupid online ordering policies.

     Thomas torres
     815978xxxx

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563. TERRIBLE customer service with NO follow through. I bought a shed at the Appleton, WI Lowe’s on 5/2/21, they cashed my check and it’s July and I still can’t get a definitive install date from shed company. Lowe’s store manager was useless and unsympathetic when Backyard Storage Solution messed up my install date and continues to delay the installation I paid for. Store manager argued with me that they don’t have ability to get this shed when their store ad (which I took a photo of) says next day availability. I will never, ever shop here again! I would have done this myself if I had known it took this long.

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564. I purchased a front door and back door, as well as a storm door, in September of 2020. I have been extremely patient with the store I have been dealing with (West Valley City, UT – 4100 South 5600 West). It took over 6 months to get my front door and back door installed, understandably due to COVID. Unfortunately, when my front door was installed the installers were missing framing pieces to be able to install the storm door that we purchased. I have called the Lowes store more than 10 times and cannot get my storm door installed. I have talked to Michell, who is always very kind. However, she has promised to follow up twice with us and both times has not done so. Now, 10 months after purchasing the storm door and installation it still has not been installed. I have been unsuccessful in getting any assistance getting our storm door installed. PLEASE HELP!! I do not mean to be a pest or a bother… but I don’t know what else to do to get some help!

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565. This is the second time I have sent this complaint, but here goes! I have been waiting for a $32.00 refund from an online order. The order was placed back in April. The item was returned to the manufacturer as it was sent to the wrong address. It then wasn’t available. I can’t get anyone to give me $32.00 back. I have heard so many stories. Is this how Lowe’s does business. I have been shopping there for a very, very long time. I work for a law firm and I am going to have to do something about this. It is unthinkable that a corporation like Lowe’s can’t return someone’s money. I would like an answer asap. I am at the end of my patience.

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566. I purchased a storm door, it was installed with the handle on the wrong side, and i can’t get any resolution in regards to this matter. I have spoken with multiple people in CPO and i get so many different answers. I am told be patient. It has been almost 2 months and i get get any kind of resolution. I am so frustrated and don’t know where to turn.

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567. I have tried and failed to phone Lowes in Lexington Va for two days. No one will answer the two phone numbers listed on the web site. There are no other published means of getting hold of anyone in this store. I want to buy a major appliance for the 4th of July sale, yet due to try inability to talk to anyone at the Lowes Lexington Va store, I guess I will have to phone Home Depot. If someone can help me out by getting me a number that works for the Lowes Lexington Va store, I would appreciate. By the way, I spent 30 minutes on hold calling the Lowes Help Line. Evidently there was no one home there either. Great Customer Service, Lowes.

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568. I am really upset. We went to lowes and used a gift card and cash to order a refrigerator. We were told it would take a “few” weeks because it’s on back order. We were ok with that till we got home and realized the the emailed receipt says “oct 2nd” between 8a and 8P. Called customer service and they said Sept 27, not even the same date on our receipt. Now we are without a kitchen refrigerator till October? Our refriderator broke, we had to use our American home shield warranty, they offered us a check or lowes and because we shop at lowes, we went thru you guys. We have had a broken refiderator for 2 weeks now and now we are asked to wait till october.My heart is set on getting the LG refiriderator and all I want to know is do I have to wait that long? Home depot and lg themselves not only have it stock, they price dropped it (yes, lowes price matched), but with the price drop, they have in stock. Here is my info:
     Anita Johnston (William)
     Transaction # : 8998xxxx
     Order Date : 06/29/21 13:15:36
     phone: 302 357 xxxx

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569. Bought a Husqavarva riding lawnmower ! yr and 3 days ago, seal on lower part of engine is leaking oil? called store where we purchased mower and they told me that even though there is a 3yr warranty on mower they would not honor that warranty because i didn’t purchase the extended warranty? I shouldn’t need the extended warranty as i am within the 3yr warranty period. Please help

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570. I have written about this many times and to different levels. A plywood supplIer for the Christainsburg, Va store
     has been supplying 2’ x 4’ plywood precut panels with the
     wood grain running the short way, Wrong. It should run the long way. This has been going on now for 3 years. The
     store has been aware, I have spoken with folk at corporate
     but no one seems to care or do any about it. Why? For a
     cabinet or a chest you need the grain running the long way.

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571. Hello my name is Luke Allen and I was emailing you to let you know about my experience at the lowes hardware in Alamogordo and how embarrassed I was because of how I was treated, I get that that I’m probably not the most clean cut guy or anything but one thing I am not is a thief and I really don’t like being treated that way. Your stores aren’t the only ones who follow me around the store but the other stores don’t follow me and stare at me while I’m shopping with my family as well/my 1 and a half year old son and pregnant wife and 6 year old daughter. Which is very embarrassing but at least if there going stare they could say hello or good morning or something to at least the kids, I know not everyone is the same but it seems like every Lowe’s is the same even in Las Cruces the people in hardware do the exact same thing, but if I was a thief then it would have made no sense for me to convince my wife to get a Lowe’s credit card before all of this started. And in case you might think I’m lying it’s under Kassandra Enriquez but I’m also on the card as well and do most of the shopping but at this point we just want to pay off the Lowe’s card and be done with it!!! If I’m having a bad day I don’t walk around taking it out on the workers at Lowe’s so I feel it’s a little unfair for them to continuously do it to me and I could go on but I try to be as positive as I can be with everything falling apart around me.

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572. I’m Pro buyer at Lowe’s Wetumpka AL.
     Totally negative experience with the rude sales associate in the paint department! Makes me want to give my business to HD.

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573. Placed online order store in redlands ca cannot find it looks like I got charged 2x I am very upset I need a call back there is more to explain

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574. Horrible appliance service at the Bluffton, SC Lowe’s. I will be contacting the consumer affairs dept of SC if I don’t have a response to my situation quickly. I have contacted the customer line at 800 445 6937 twice and the store manager with no results.

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575. I purchased a Husqvarna riding mower at the end of 2016 was very happy with purchase. Had transmission problems first week Lowe’s replaced no questions. I was cutting grass yesterday and would not go into reverse, upon inspecting my belts I noticed the frame on both sides were complete Broke in half in front of rear tires. I immediately called Husqvarna only to hear them say only three year. Warranty nothing we can do. A riding mower with less than 220 hours on it and the frame breaks completely in half! Husqvarna won’t do anything, so what will Lowe’s do for me, I will never buy another Husqvarna or anything else from Lowe’s unless this is dealt with Lowe’s in perrysburgh Ohio has taken thousands upon thousands over the last 10 years . Something has to be done!

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576. My wife and I have been trying to reach Lowes regarding an order for a pool for several days now. We have been on hold waiting for an associate to answer for more than 3 hours at this point. Each time we reach approximately an hour of waiting, the phone just disconnects. Our order has been delayed by 5 days and this has changed our plans dramatically. We are trying to see if we can pick this order up instead of waiting for delivery. Can you help?

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577. My husband got bit by a dog in the wheeling wv. Lowe’s store. Broke the skin had to have a tetanus shot and a series of rabies shots. He called the corporation phone months ago and has gotten no reply. Health ins. Is refusing to pay the 8,000 dollar health bill.

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578. I’ve had BIG issues w/a Midea dryer and NO ONE will help me resolve them. Now the dryer is Totally dead after 6 months. Midea has been NO help at all. They sent me a coupon to get a new replacement but I, a 62 yr old single female, NEEDS to get the old dryer back to your store. And then bring the new one home. I’m also disabled w/3 implants in me. So getting this dryer to your store I can not do; nor have help to do it. I’m sick and tired of the runaround everyone is giving me for a $500 dryer. IF things can not get resolved shortly, further action will Need to be taken.

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579. Have been trying to get an answer on when our privacy fence will be installed, a fence by the way that we have been waiting for almost a year. The fence is at the store and when we call and talk to the salesman that ordered it his response is I thought it was already installed. We need answers!!!!!!

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580. No. Peters lowes unable to get gate replaced on new fence. Unable to resolve issue with store or installation dept.

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581. i ordered a barbecue online to be delivered and assembled at the lowes in reno,nv. i received a email that it was ready for pick up and called to make sure it was assembled like i had requested. they did tell me it had not been opened yet. i called back 3 days later and have now been on hold for 20 mins waiting to see when and iff it will be assembled so i can pick up. the service is less than stellar. nobody is taking responsibility for getting the product to customer. now i am wondering if the barbecue is even there. I really need this by the fourth and was assured i would have it. We tried to buy in store but was told when an item is coming from another store you have to order online which was also not that easy. This is not working out in my opinion because as i said no one is taking any personal responsibility to get the actual product to the customer

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582. Management at the store located in lehighton PA. Should be reevaluated. Not only do they speak in unprofessional tongue, I witnessed some inappropriate behavior between associates and those they claim are management.

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583. Why is the Bali shades ordering process so secretive? I’ve never ordered anything and not received a tracking number. We have no idea when the product might be received. Hard to make travel plans. The process is flawed

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584. Just a small concern about the timely manner of correspondences for installation… Store #1706 MB, South Carolina. I’m unable to receive an accurate date for installing the side light shutter that I ordered on June 4, 2021.
     Thanking you in advance for addressing my concern

     Reply

585. ATTN: Marvin Ellison please help, please.
     This Haier 9.8cubic, is a Lemon”
     You can Not put anything in the freezer or refrigerator dies.
     Because there are 4 vents in freezer if you cover them machine dies.
     It’s a Lemon Law.
     I will be contacting them now.
     This is unheard of, can’t use your freezer cuz your refrigerator is going to break lemon law that’s what that machine is a lemon law.

     Best
     Denise Lavery
     5 Virginia Place, Patchogue
     NY 11772
     My # (631) 624-xxxx

     To All stay Safe
     Thank you

     Reply

586. don’t ever buy any cabinets from Lowe’s. They can’t get it together. Nothing comes out right. It is a never ending nightmare. Buy at Home Depot, cabinets to go. Better yet buy from a local vendor they stand behind there work.

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587. This is a complaint, I purchased a whirlpool washer at Lowe’s Store at 28650 Telegraph Rd. in Southfield Michigan. I have been waiting for almost three weeks for my washer. The Store clerk in that department states, Last week “I don’t know when you will get your washer! Maybe three weeks or when ever!. I paid almost One thousand dollars for this delivery. I don’t believed your company operates like this. Anyway I need your help. Help me to received my paid for washer in a timely manner,(should have been within a week time). Mary A. Lynn-Hall My Store Transaction# 34872406 and Sale# $1604KH2. Thank You for your assistant.

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588. I was treated horribly by a guy name bones in your Arvada store and I’ve tried to contact your general manager and he won’t return my calls it’s unprofessional and wrong

     Thoughts ?

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589. Please help us with a purchase of flooring , from your Alliance Ohio 44601, We are a long time loyal customer,

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590. Waiting for my window for 9 months called corporate offices numerous times they never called back. This is the worse experience I ever had. I used Lowes because I thought they were a good organization,guess I was wrong. I’ve been paying credit card interest close to a year. My order number is my cell number 917837xxxx

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591. Hello my name is Elizabeth Carpenter I have had a contract with Lowe’s since last March 2020 to have windows put in my home. I have texted the contractor and the person who sold me my windows Jason at Bloomington Lowe’s. I recently in the last three weeks contacted the project coordinator twice and she said the contractors would call me. The last time I heard or had anyone working here was December 2020. I have been in the process of trying to sell my home for the past year and without these windows finish I cannot complete the rest of my projects. To say that I am fed up and frustrate is to say the least! My address is xxx W Hillside Ave Spencer. Phone # 812-821-xxxx

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592. This morning…..June 27 around 9AM…..I went to the Lowes store in West Burlington, Iowa. My purpose was to buy a lattice panel. They had 2 different sizes in stock…4 x 8 and 2 x 8. I decided to buy the 2 x 8. At checkout…there was not a barcode on it. We went back to where they were. The 4 x 8 was $23.98. He therefore told me that I would have to pay the price of the 4 x 8 !!!!…..I said…are you kidding me….are you for real? Incredulous and incredible….I do most of my shopping at Menards….this just reinforces my shopping preferences.

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593. I won’t be purchasing anything online. Your chat feature is irritating to start with.constantly popping up and hiding the item details. Then, when I do decide to use the feature, crickets. Why do you even bother? Plus, if I am shopping online, and minimize the page to open another site, you empty my cart. No other website that I have used does that. I just spent my $2300 elsewhere.

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594. If yall don’t get someone to come out here to finish this carpet this weekend I have a closing date for my home to be sold Wednesday I upped the installation date 3 days cause yall are moving people out of state to work on other orders in Georgia this coming week to help yall out and they leave the job unfinished sort on carpet and said they would be back today to finish its almost 1pm and no one has showed up if I miss my closing date and this contact I can and will promise you I will have a lawyer calling you and you will be out a hell of alot more then what this carpet ran me and that’s a promise….. take this with a grain of salt if you want too

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595. Huge shout out to Pail and Beverly at the Warren Mi store on Van DYKE
     They went above expectations to help us fix an issue. We will recommend this location to everyone we know

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596. On 4-15-21 we paid $4838.15 for a shed that was to be delivered and bulled on site, Estimated, delivery would be 2-4 weeks. The first call we received we were told delivery would be on May 19 then received a 2nd call telling us June 30th . We didn’t even get the 3rd call just a text saying tentatively July 16th. We have been back to Lowe’s and all they say is they can’t do anything about it. We can’t see a end in sight. They can hold or money for 3 mounts but can’t get us or shed. We had to pay up front to show or good faith but I don’t see Lowe’s showing any faith at all, I guess they feel they have our money so why care. We move from two homes to one, and now have items in are yard cover with tarps, paying u haul $100 dollars a mouth along with are 2nd bed room full of boxes Were not a big customer but we have spent over $12,000 at Lowe’s in the last year. But maybe its time to move on.

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597. On 9/2/2019 I ordered and paid for a sink countertop in the amount of $484.11 at the Lowes store at 24050 Pacific Highway South in Kent, Washington. I was subsequently hospitalized, and because I was unable to follow up on a loan modification requested from my mortgage company due to having lost my job, I lost my house. When I recovered and stabilized my living situation, I returned to the same Lowes and requested a refund. They could not find the transaction, even though I provided a receipt. I am requesting that you look into this and find my refund due. PO#103744194. Thank you. Jason Coleman, 206-387-xxxx.

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598. I bought something from Lowe’s a couple days ago it stopped working I tried to return it and they saying I can’t return it so y’all just get away with selling faulty parts

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599. June 18, 2021

     Mr. Marvin Ellison, CEO
     Lowes Corporate Headquarters
     1000 Lowe’s Blvd.
     Mooresville, NC 28117
     Attn: Legal Department

     Re: Property Damage 25146 Maple Wood Drive
     Athens, AL 35613

     Dear Mr. Ellison:

     Please be advised that I have been retained to represent Ralph and Kathy Johnson as a result of damage to their existing floor caused by the negligence of an agent for Lowes in Athens, AL (operating as Spirit Company). The negligence resulted in damage to existing flooring in the home that cannot be repaired.

     It is my understanding that Spirit Company, acting as an agent for Lowes, installed a washer and dryer purchased from Lowes at the Johnson home on December 26, 2020. During the process, the representatives from Spirit company failed to take proper precautions and caused substantial damage to the flooring. The flooring that was damaged is the same throughout the first floor of the home. Both Wolde Flooring Company and Dustless Refinishing have both advised that the damaged flooring cannot be repaired.

     Immediately following the event, my client, Ralph Johnson contacted the Lowes store in Athens, Alabama. Mr. Johnson has tried without success since January to date to get some type of response from Lowes to try and resolve the action without incurring legal costs.

     Mr. Scott Franklin, Store Manager for the Athens, AL store, did advise Mr. Johnson that he filed a claim with the Lowes Claims Department in April 2021. Mr. Johnson has not heard from the claims department even though Mr. Franklin tried find a possible solution to the problem.

     This has now escalated to a level that requires immediate attention. This is not an easy fix. The flooring which covers the entire first floor, including the laundry room, is no longer available. As a result of the negligence of Lowes, by and through its Agent, the entire lower level of the Johnson home will have to be refloored.

     My client has done everything possible to try and resolve this matter. He was advised to get three estimates for the repairs. He did. The estimates were submitted to Lowes as part of the claim report.

     The lack of attention from Lowes and its failure to property train its agents has resulted in negligence that sadly is becoming commonplace and what appears to be a common pattern and practice. Most people, especially the elderly, do not have the tenacity to follow through with the claim process. It is costly. It is exhausting. It is disruptive.

     Based on Lowes disregard of this situation, my client has advised me to move forward with legal action if there is not a response within the (10) business days of this letter.
     Please feel free to contact me if you have questions or concerns. You may reach me at 256-233-xxxx or by email at xxxx @thealabamalawyer.net. I look forward to hearing from you.

     Yours very truly,

     Myra B. Staggs

     Please note I have not received a response from this initial letter.

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600. My LG refrigerator has broken sine last 5 to 6 days, the service provider (“MR. APPLIANCE OF CENTRAL MA-S”) delayed coming in for a service, finally they made it yesterday and confirmed that the fridge is not repairable and would leave a note to Lowes on the same thing. So far they haven’t left any note and Lowes is waiting for the response before they can proceed. I’m on a call with Lowes customer service and they are saying that I have to wait for 4 more days to get a response for the next steps which is ridiculous.

     I have 2 small kids and scrambling around to get this fixed. I would never buy anything from Lowes and would never recommend to anyone. Worst customer service and extended warranty. They just don’t care when you are in need.

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601. I want to complain about your 20% off credit card. You know everybody spends over $100 now that deal you got 20% off up to $100 that’s debate people in I was just talking by that and didn’t know that so I got home I only got $100 off I should have gotten 20% off there’s no 20% off everybody spins over $100 that is crooked

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602. Who to this may concern
     I have bought a evaporative air cooler on the 15th of June, I have paid 431.00 for it , it stop working when I arrive to the customer service I was mistreated because I didn’t have the receipt but I had the transaction amount and date on my phone , store manager was so rude and he was making fun of me because the air looked old , ( I work outside and use it every day , the store is located on 12th street in Albuquerque nm. I’m very frustrated with this experience feel free to contact me on 505 353 xxxx

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603. I just wish you had a store in Portage Wi. I have a store in Madison and one in Stevens Point. I’m going to stop going to Home Depot or Menards. And make the trip to your stores as I like your politics. And leadership.

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604. Called today to return a ceiling fan that didn’t work. The fan was purchased on line. The fan was purchased online and according to the website it can be returned the same way. I called today and spoke with a manager. Name link (Linc) He informed me that I had to hand carry it to the store. I explained to him that I am a disabled vet (above knee amputee) and I’m waiting to get scheduled for a shoulder replacement. I’m am currently unable to manual lift the ceiling fan to return it. He was very unsympathetic and stated it was my only option. I have been a loyal Lowe’s customer but after today I will be rethinking that

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605. Today is June 24th and I just visited your Columbus Georgia Lowes. Usually your plants are in good condition. But today all plants have not been watered and are dying. All the flowers and vegetables are bone dry and stressed. I told several associates, however there was no concern by most. Thousands of dollars worth of plants.

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606. I shop at the Lowe`s in Leander Texas frequently and lately the service is non-existent. Let me preface this by stating that I was employed by lowes for 12 years so I do understand the business, however, let me give you a few examples.
     1. No one ever asks if I need assistance
     2. I went there a few days ago to purchase a small amount of carpet and no one answered the call bell. (Used to be 30 to 45 seconds), now it’s “oh well”. I finally found someone they didn’t know how to cut carpet, a second employee arrived and they too had no clue. Needless to say I did not purchase carpet.
     3. Today i was in the garden center, with one cashier and 8 or 9 people in line. Two other employees were sitting on the plant tables discussing their weekend plans. Whatever happened to line busting or calling for additional cashier or even a ASM? So i once again didn’t get my purchase.
     This is really getting ridiculous. I understand how it works, and i will continue to shop at your store (for now).
     I am just asking for the same service as a customer that lowes corporate used to demand that employees provide.
     What happened?

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607. The worse customer service. I went got refrigerator on June 14. The sale guy told me they will deliver next day on Tuesday June 15 between 4-8. I wait no show up and I call they told me they gone for today. Next day I drop by Lowe’s talk the the same guy that sold to me. He said he sorry that they been have problems they hired third party.he told me they will deliver Wednesday 1-5:45 they come at 5. I have to take my grandson to swimming lessons. My daughter bf stay with them I got home the noise beeping now stop. My bf shops up read the Manual try everything the water not working the ice not coming the beep still beeping and her call customer service they guide him through still don’t work. Thursday I go y’all to the manager she told me they the have Maytag that I have so I have to choose other bland I got GE take her 3 more hrs to look and not I’m her store she call other stores and they have it and she told me they deliver Monday I tell her no I have a 4 years need foods milk so she told me they deliver Saturday 4-8 I ruse home they never show up. Late evening my bf and I go there talk to the manager that what going on she pretend they deliver for me Sunday I said no enough I want my money back to Lowe’s credit and for them to come pick up the refrigerator that don’t work today Thursday they said they come pick up 1-4. They lier. They still don’t come. I cancel my Lowe’s credit and I don’t ever shop their again. I have a life I work everyday to take care of my grandson his mom passed away 6 months ago. His dad never involved his life. Lowe’s suck

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608. We bought a garage door opener from Lowes’s in Reno , Nevada nearly 2.5 months+. Handy installation contracted by Lowes kept cancelling appts and we lost time from work – 4-5 times and they kept r/s at the last minute. The person who came to install wasn’t able to install it correctly from 12:30-5:30 pm, he broke the top panel and messed the other garage door electrical. We would like his license information- was he licensed and bonded? Today requested ASM Lori to talk to Joe Sauls– Store Manager to resolve this situation as she is not able to provide any concrete information on how it will take their insurance company one day, one month, or?? and we have left high and dry with no real solutions and concrete information to resolve this problem. We are facing 100 degrees temperatures in Reno and none of our cars can be parked inside our garage. ASM ( Sean) didn’t care to call after the problem reached his desk after specifically requesting a callback. Looks like we will have to email/ contact CEO Marvin Ellison to have this Reno store respond and correct this problem?

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609. I made an order#Order #869605839
     I got notified that part of the order was ready for pickup at the store. And also got a notice that part was being shipped to me. The entire order was supposed to be shipped to me. What has happened? Please ship me the whold order to my house.

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610. My mother has ordered a storm door and they said that it would be in on a Tuesday and when that day came it wasn’t in and was told that it would be in on another day she went down to pick it up and it was not there,she has gotten nothing but the run around and they called yesterday she answered the they said nothing,she even called the store and they don’t even answer the phone.

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611. Attn: Marvin R. Ellison, CEO 4/11/21 special order GE frig and GE garage freezer. Delivery date June 8. Financed. I never got my order and was not called on it either, I called and found out they are back logged until Sept. O.K. In April the finance people paper billed me and I paid $53 for May first payment. In June I get a e-mail stating I owe $133. to the finance company. I didn’t get any paper billings for this and I called finance company this is June/July with late fee. They agree to take off on the balance owed the late fee cause I never got a paper billing for June or July. What my complaint is why an I paying a finance company money on a product that has not been delivered. I don’t pay for groceries or doctors for services in the future. Lowe’s has gotten paid for my purchase from the finance company, so of course finance company wants payments back. Why were they authorized to pay Lowe’s for a product Lowe’s did not deliver? Why doesn’t customer service call and advise you your shipment is delayed. Delivery was to be June 8 I looked everyday for phone call or e-mail what day to take off work to get my products. It never came. I had to call to find out why I didn’t get my products that I am already paying for and Lowe’s has gotten paid for. Something does not sound right here. Please contact me and let me know how you can rectify this. It took me a long time to decide to get new appliances and then I finally took the step and can’t even get my product. I chose to shop Lowe’s cause I have always been treated right , but not this time. Thanks. Receipt Sales #S0542GS1 trans #6158885

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612. My girlfriend bought a brand new Whirlpool over the range 1.1 cubic foot microwave oven online from Lowe’s for $485 including tax. The confirmation number is 867527210. We picked it up at the Lowe’s located on Lake Pleasant Pkwy. in Peoria, AZ on Friday June 18, 2021. She had it installed by a contractor on Tuesday, June 22. The microwave was making a buzzing/vibrating noise right from the start and right out of the box. Keep in mind, it’s BRAND NEW! She called the Lowe’s store where she bought it and talked to someone in the appliance department who had no answer for her. My girlfriend talked to the manager of the appliance department, her name is Amy, who told her to call Whirlpool customer service. Here’s my point, is that the way Lowe’s handles customers? She called Whirlpool customer service today and had to make 5, yes that’s correct, FIVE calls to get someone to help her. On one of the calls, she was on hold for 30 minutes before finally hanging up. Again, I ask, why should she have to go through that torment? I am considering buying a $1900 security door for my house. Home Depot has the exact same door, and in fact, it is about $100 cheaper. The guy in doors and windows in Lowe’s said he’d match the price of Home Depot. I prefer to buy it from Lowe’s however, if I have a problem with the security door, am I going to be on my own to get it resolved? That is a real concern that I have after how my girlfriend was treated. I personally think that Lowe’s should get her a new microwave, take the other one out, and install the new one at Lowe’s expense! That, to me, is real CUSTOMER SERVICE! Lowe’s is a billion dollar corporation. I can’t imagine $109 is going to make a difference. I bet Marvin Ellison spends that on lunch. My girlfriend’s name is Kathleen Frondell. Her phone number is 602-516 xxxx. I think you should give her a call and make things right. Don’t have her deal with Whirlpool. You have the leverage, you deal with them. Thank you very much.
     p.s. Maybe I will continue to give Lowe’s my business and buy the $1900 security door from you.

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613. I tried to sent a complaint on an employee at the Lowe’s location in Alexandria, LA. If you did not get it please contact me. This man almost gave me a heart attack.
     I had sent the email to: Marvin Ellison

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614. Harperwood,mi./ many disable people would enjoy being able to shop at Lowe’s but there are not but 3 electric shooters for the disable people and they are not ever working can you fix this problem the same problem exist at your macomb county township mi. store on gratiot ave.can the company Fix This Problem

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615. To whom it concerns:

     This Preston High way store might be the worst store in Louisville, they pulled a classic bait and switch with my door installation order (3-25-21), as they over promised the install date and under delivered it 2 plus months later!!!

     Then Lowes sent out an email that my work was completed on the original install date 5-1-21, only for that to be fabricated as my work was not done that date that was promised and it wasn’t installed until 6-1-21.

     Finally, they come out to install my doors a month later, and my rear exit door has black marker on the inside of the glass (yep so sad) no quality control at the factory or at Lowes to make sure this does NOT make it to the end client in this fashion!

     Lowes called the next day and assured me they were ordering my glass and it would be installed in 2-3 weeks, well that time passed and i was looking forward to get my glass put in my door, only for the installation company to call me and let me know Lowes forgot to order my glass!!! (Way to go Lowes, this is par for your store and my experience)!

     The installer calls me back an hour later and says he found a door in the store that should work for a replacement in the entire door itself, as they would just pull it off the hinges and put the new replacement door back on and the locks. This installation method left my door bottom rubber seal not shutting true over the threshold, as it gets caught and rolls under when the door is shut, you can see it from the outside, but Lowes is just fine with it!

     I have called the store to get some resolutions including a refund for this entire experience only to be giving the run around and a subpar offer of take it or leave it responses!

     Beware of this store is my advice and I will file a complaint with the BBB.

     Thank you!
     H TOMES
     502-XXX-9502
     XXXX Arbor Manor Way
     40228

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616. It has been 4 weeks, to the day, that I received delivery of a refrigerator (from store #3277) when the delivery people damaged my door jamb. As instructed, I phoned the store to register a complaint. At approximately 7:50 PM, I received a call back from MOD Rich. He informed me that he would forward my claim to the delivery company and that I should receive a call from them within 3-4 days. On 6/3, at approximately 5:00 PM, I called the store and spoke with MOD Tim King. He e-mailed my claim information to Nick Dafnis, Donna Hughes, Cherie Heller, Richard Wright, Frances Tucker, and CC’d me. Mr. King informed me that
     1. delivery company will repair directly OR
     2. Lowe’s would file an insurance claim.
     At 7:04 that same evening, I received an e-mail that the delivery company would call me to set up repair. Did not happen. On 6/10 at 4:00 PM, I called the store, and nobody EVER answered the phone. I then called the customer service # 800 445 6937. AGAIN, nobody answered! On Sat. 6/19, I went to the store, with e-mails in hand, and was able to talk to Mr. Tim King in person. He followed up his original e-mails to the same people, CC’d me as well, and instructed me to call Cherie Heller if I had no response by Tuesday, 6/21. Now, it is Wed., 6/23 – exactly 4 weeks to the day when the damage was done and I have STILL NOT RECEIVED ANY CONTACT! At 3:30 PM, I did as instructed and called the store to speak to Cherie Heller (her hours were reported to be 8-5). I got as far as “Customer Service, please hold.” After being on hold for 15 minutes, I hung up, re-dialed, and was answered with the same response. 5 minutes later, I actually spoke with someone, only to be told that Cherie was not in! Finally, I decided to escalate my complaint to the corporate office, so at 4:00 PM, I called 704 758 1000. What do you know, another recording! The recording stated that the office was closed and to call back during normal business hours which are 8-5 Eastern Time. IT’S ONLY 4:00 – ARE YOU KIDDING ME?!!!!!! With all the people who have been contacted by Mr. King, not to mention the people who supposedly were notified by the 2 delivery men, I can not believe that NOBODY has done a thing to remedy this situation!
     I have been BEYOND patient dealing with the run-around that I am getting. I WANT MY DOOR FIXED!!!

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617. Outsourcing your delivery from the local store is a mess. Someone with some authority needs to examine this and make some corrections quickly because you’re already losing customers. Of which I would be one but I like the local store If I can use them.

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618. Bad customer service, do not purchase anything from Lowes. I made an online purchase 6 months ago and never received my order yet. Called Webster store in Texas many times, even I called corporate office but no help.

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619. Ordered flooring installation weeks ago and dishwasher month ago..so far nothing. Made 50 mile trip to store, 5 times so far nothing

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620. I have contacted y’all ever since March about my situation about my refund I haven’t heard from anyone yet I bought some windows from low $5,000 and one was broke and I cannot get my refund for it and as I stated this been going on since March

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621. We have been an excellent customers at your stores in Frederick MD (both the Store# 0516 and Store #2826, customer since its opening) for the past 24 years. I have never had an issue at  Store #2826 and prefer that store as they are so much more efficient.  Since Covid we have been using curbside pickup due to being high risk and my unvaccinated grandchildren have moved in with us. We do everything through ordering all food, home improvement, clothing. We do not go into stores the only place we’ve been is for doctors appointment and only extremely neccessary ones.  I have never had an issue we’ve spent approximately $9,000.00 – $10,000.00 from at least 89 orders from your store this year alone everyone has been pleasant and they know us by name we’ve ordered so much. We’ve tipped them either $10.00  or $20.00 each time being that we appreciate their service.  Today I had to return a 2 x10 x 8 because my husband needed a  2 x10 x10 so I, for the 1st time in over a year was going to go in and do my return along with other approximately 8 other items that we have boxed to return but never braved the exposure before I did not expect them to take back some of the items being that they were older but thought I would try. I got up at 5AM to be there at 6AM to have the least amount of exposure as possible.  Dayona was it the return desk. I walked in and headed towards the register that she was at (there are 3 registers at the return desk) her first words were “down there”. I said this register thinking she meant the last one, she said no here. I knew at that moment she had an attitude and this was probably not going to be pleasant. I had no idea though how unpleasant it would be. I explained that I had the wood in the car I was returning and had put in an order for the wood I needed. She said ” so you need help to bring it in?” I said well I thought when they brought out the wood I needed they could get the wood I’m returning and showed the order on my phone. She said well I’m not returning it until I have the wood. With this an elderly employee said is this your order and showed me the order I just placed for the correct wood. I said yes, he then stated he would get the order and then pick up the return from my car when he loaded the correct one. He was pleasant and helpful I should have gotten his name because he was great. As he left she said I am not refunded it without having it I need the item number from it. I said ok let’s start on these,  I was not going to wait doing nothing and wasting time. She entered all items then had me put my card in 6 times acting as if I was doing something wrong. She could not get it to refund my card. She asked what the order# was for the wood then said I need to see your phone. I was hesitant because of germs but she took it and entered what she needed to. She still could not get it to go through. She said I must have used a different form or payment which I did not the credit card is the only one I use. She then stated that she need me to find the order number for the items I was returning. I asked her if that was neccesary being we spent approximately $20,000.00 in the last year and it would take a long time to find the items. (89 orders would be a lot of searching).The manager then came by and Dayona asked why it would not go through. The manager asked if it was purchased over 90 days I said yes but I thought due to covid and the fact that we spent approximately $20,000.00 in the last year I had a shot at returning. Ok so let’s return what we can and said these 2 items were purchased yesterday she proceeded to scan all the other older items then the 2 that would go through. She then said the first item I purchased yesterday was too old I said it was bought yesterday. The manager over looked her shoulder and said press this button, it went through. She then said the next item purchased yesterday would not go through the manager came back looked over her shoulder at the item and scanned it and said Dayona it’s right there. Now in the meantime while she did everything she did not have to, scanning the items I said were too old and then not being able to find the new ones just to give me a hard time the elderly employee was waiting with the wood. So her trying to waste my time was wasting Lowe’s time by having 2 employees not doing their jobs. I gathered the items that were unreturnable and asked Dayona if that was her manager, she then was a little shocked. Boy,did I want to talk to that woman because of course she was on her best behavior when the manager was there which was still bad but then I did not want to hold up the employee that was waiting with the wood any longer and did not want to be in the store any longer either. I hoped the manager saw enough. I then turned to Dayona and stated I had one thing to say, you are rude and I will be doing a survey but it will not be on the pick up items it will be on you. Well I’m sending this instead. We have been great customers and deserved to be treated like any customer should be treated. She does not belong in a customer service environment. I do not want her to be fired but you should do Lowe’s a favor and put her in a different position. With all the great experiences I have had and the appreciation the curbside pick up staff has shown us. I left today thinking I’m done with this store. However I was really upset with her as I walked to the car with the elderly gentlemen, he apologized for her behavior and said that the manager was probably speaking to her at the moment he thought she saw enough.  
     Respectfully, Kathy Carew

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622. I ordered an in stock kitchen cabinet I was told it would take two weeks. Two weeks later I called and it had not gotten ordered. So then it was re-ordered and was told 6 to 8 weeks. We had put all the other countertops and cupboards in because we were told to weeks nowI am at 11 weeks and still no cabinet.?people have been So rude that I am going to tear out all of the cabinets and countertops we put in and return them all this weekend because after being treated so crappy and they have no idea when this will come in I will never work with Lowe’s again.

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623. Been waiting since 4/30 for a storm door to be installed. We have paid $920 total for everything. Going on 60 days, haven’t heard a thing. Going to SC dept of consumer affairs and getting legal on them. I can’t believe how bad they are, and after reading these complaints on this site, it’s completely wide spread. This is crazy how horrible lowes has become. I’ve emailed corporate twice, spent hours on phone with complaint resolution and the store and emailed the CEO. They have 1k of my money and i can’t get it back. This is absolutely crazy, they have literally robbed me for 1k!

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624. Hello Marvin;
     I have never had such a problem on getting very expensive chairs delivered to my home. I will never order on line or walk into a Lowes store again. I know one person in the USA does not make a difference. However, I will tell everyone I know the horrible time I had with my company/order. Never again, if you care, my order number is 868151078, I also have a case number 01774994, good luck getting any help. Finally, please do not blame Covid-19 on this, that excuse is getting old. Your company is not being managed very well. Never again.

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625. I purchased a generator from Lowes to be installed. During this time, the purchase was made 02/2021 and I was told it would take a 14 day turnaround and install. That did not happen. I was then told that it would not be available until April 15.

     That date did not happen as well. And thats when the roll a coaster began. To go into detail would take 5 pages.

     It was finally installed on Monday with reassurance that I would compensated for the utility charges of turning the power on and off three times, relocating due to the heat on two of those occasions with a 2 year old, missing work and having to purchase food during these missed appointments by Lowes and the installation team.

     So if someone could contact me asap, it would be greatly appreciated.

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626. OWES = ZERO CUSTOMER SERVICE!!
     I had my roof installation in Aug of 2019 it has been nothing but a nightmare. Happily you charge $25K for the job but when it comes to standing behind your workmanship……well you dont.
     I have now been pushed off on the executive team who is no better waiting a month for an update.
     I HAVE RAINWATER COMING IN MY HOME I HAVE LEFT 3 MESSAGES FOR PAUL ON THE EXECUTIVE TEAM…..NO ANSWER AND NOW ON HOLD 2O MINUTES.
     I NEED ASSISTANCE TODAY, PLEASE CALL ME

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627. I have a Lowe’s account.and selected the Griffin GA as MY STORE. However, whenever I log in you WEB page automatically selects other stores, some 75 miles away. Please fix to keep my stove my store like Walmart does!

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628. Lowes cannot get me any madder that I am right now. The story behind what I have just gone thru needs to be said to someone in top authority.. do not make me call you as one can never reach any one at Lowes at store level or headquarters. In fact you list the presidents phone number and it drives you write back to your system that does not work I want a call

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629. Lowes is absolutely unable to handle either orders or the problems that arise from their incompetence in filling or shipping them. I ordered some strawberry plants on their website which claimed I would be shipped 10 plants. I received nine via Fedex who parked them in the trailer in San Bernardino for a day in 110 degree heat. Amazingly two plants actually survived which leaves me short 8 plants. The phone number on the invoice sends you through a voicemail system that then announces nobody can take your call on that number no matter which option you choose. Then the numbers found on the Internet are either the same or keep you on hold for two or more hours then connect you to a representative who can’t even hear you and hangs up. My advice is if they don’t have the item in stock and in store don’t buy from them.

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630. I need a call or response immediately. I was told you guys would waive installation fee for a front door install I asked for it to be sent to my email and I have had nothing. I want to schedule the installation as I was quoted. But I again want that in writing.

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631. Ordered bathroom vanity cabinet online from Lowe’s Fed Ex tried to deliver it Saturday 06/19/21 bottom of cabinet was all busted up I refused delivery. Called Lowe’s in Lake Jackson, tx store to to get directions on what to do there customer service told me that it was out of there hands and was between me and Fed-Ex . I either want another cabinet or a refund no other exception or I will take league action And Marvin Ellisons name will be on it. order # IS 868635861

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632. Who would I contact to get a statement on my Lowes stock? I retired June 2020 and came back part time. I have a meeting with my bank this afternoon.
     I

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633. The Spirit Logistics “delivery service is terrible. They did not deliver the appliances when they said they would. They refused to install our new appliances as we paid for, and they refused to haul away the old appliance’s we also paid for them to do. When you call they keep you on hold for hours then speak rudely to you. Someone will be liable if the stove tips over as it was NOT installed the way the manufacturer stated it has to be (with the non-tipping bracket).

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634. Concerning Store # 2513-Austin,TX-512-895-5588
     I have always been a loyal customer of Lowes, but this expereince should be told to the Chief Customer Officer-Michael McDermott. No one is in charge at this location…the young people either put you on hold, switch you to another department, and in not one faie4d attempt did anyone ever return a call. On May 28, we ordered in the store a refrigerator for my daughter to be delivered to her condo on Sugarhill Dr in Austin. Three times they were to deliver with 3 failed attempts and no communication to the recipient my daughter (AutumnSorrells-415-235-xxxx. I cancelled the order when I was told they would reschedule delivery again. No one cared, no one called….goodbye forever customer.

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635. I have been on the phone trying to speak someone at Lowes at Newington Connecticut for half an hour and I have been pushed around by everyone answering the phone.
     I was told to speak with Louisa she said she is only there 3 days a week and she does not know why they gave me her name.
     She put me on hold listening to music for the second time. I asked for the manager and I got put on hold for another 5 minutes still no one has answered.
     I paid to have my windows measured 11 days ago and I have not heard back from Lowes. All I am doing is trying to follow up to find out what happens next. Home Depot and other places offer this same service and I don’t need this yype of poor service

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636. I buyer in Lowe’s for my kitchen but I need travel because my mother past now come back and the store say past 90 days is the police. But I was in Emergency moment I don’t wan wanted my money back. I want change for other I need Help I need speak whit somebody the Lowe’s Owner I need help

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637. Igloos morning I buyer in Lowe’s something for mi kitchen but for emergency I travel to my country because my Mother past. Now I Come back I go to the store in Kingles Ave in Orange Park 32073 for change for other and they said past 90 day. My mother past for that. Razón I travel and I came back now. I need change for other

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638. Why isn’t the samsung pay activated at your Wapakoneta Ohio store?

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639. I bought a refrigerator 50 days ago and my electric went out and it stopped working. I wanted to store to take it back and I wanted to buy a better one of a different brand. Come to find out they don’t do that it’s way too weak for a service call see what happens. I’m so disappointed in the way I’ve been treated at Lowe’s depending on what happens with the service call if I get my money back I definitely won’t go back to Lowe’s to buy another refrigerator..

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640. Yes I would like to speak to someone in corporate office about a order,please contact me at 470-686-xxxx, Karen Binion,because we have a situation that seems it can’t be resolved through customer care.thank you.

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641. I am having a terrible experience with your store in Goshen Indiana. On June 1st I purchased about 2400.00 worth of appliances, a washer and dryer combo and a gas grill. I was told that the grill was assembled and we could pick it up the next day. When we got it, it was in no way properly assembled and was a danger to use as agreed by Jason the Grill department manager. He said that if we brought it back he would have one properly assembled on 6-17 and we could pick it up on 6-18. My son went to pick it up and there was no grills assembled and Jason was not available and I could not reach a supervisor named Robert who was not to be disturbed. They gave us credit for the purchase which was not what we wanted, we wanted the grill that we were promised by Jason.
     With regards to the Washer and Dryer that I purchased with Ben who said that we would have the pair in 10 days. After 15 days We had not received them and for two days I was unable to get anyone on the phone to get information on the delivery so I went to the store After a circus we were finally able to take delivery of them toady. I just do not understand why there never seems to be anyone at the store that can give you factual information or able to take any action to resolve an issue. Maybe someone can contact me about this whole mess.

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642. Store 3306

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643. I would like to talk to Mr Ellison. Thank you

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644. Im having the worst experiences with Lowe’s extended warranty. Not just once or twice but it has been going on for years. My coverage will end next month and no one has been able to help me. I think if an appliance has been service 7 times and the last 2 the service people say I have a big problem they can’t fix why doesn’t the insurance warranty kick in and help the customer. Now I’ve got mold and a health hazard waiting so many years to get this replaced. I need help a call or something.

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645. I haven’t received my refund from 3-23-21 I have tried contacting some one bought 4800.00 of windows and one was broke refund was 273.71 received a email saying they will refund it One mouth ago receipt number is 695-0294 2 return number on receipt 9469 7 PO number 129 545xxxx

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646. I have called customer service several times and NOT ONE PERSON has provided appropriate customer service. I am extremely angry with Lowes and will NEVER shop with you again. I have requested corporate contact or a call from someone higher than your customer service managers because apparently, your company does not allow managers the ability to provide corporate contact information – which is why I find myself here. I want my issue addressed, customer service provided to me as the customer, and not the continual run around I received when calling.

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647. Hello, We had purchased 3 $1000.00 Lowe’s gift cards for a project, that we are no longer able to do. Is there any way to return the 3 unused gift cards for a refund? We tried to return them through the store and they said we would have to go through Lowe’s Corporate. Thank you

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648. I wanted to buy patio door Lowes asked me to pay $35 for someone to come and measure and upload to the system I have been calling and went personally they say nothing is in the system it has been more than2wks sales person Tamsen Wiggins handled detail expectation sheet and Chris from Perisic came to measure the door pl make an enquiry about this phone no 863 701 xxxx

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649. I bought a whirlpool refrigerator from Lowes in Shawnee okla
     I bought 2 lowes extended warranty contracts
     my refrigerator has been broken since march 2021
     i have 2 ice makers that do not work. my freezer does not work. i paid good money for these contracts.
     the lights on the inside of the refrigerator do not work either. please do something about this issue

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650. Michael P. McDermott
     Chief Customer Officer. I filed a formal complaint and I’m here from the store manager and a regional manager I have yet to hear from them which I doubt I will I ordered a refrigerator from you to be delivered it’s been canceled twice and I’ve been told he will not be delivered till June 28th and it’s sitting in your store I live by myself and please do not give me the excuse about the corona stuff because I’ve had it up to my eyeballs with it it’s over we’re done my purchases in your store so that has nothing to do with where it is overseas or wherever it could be it is in your store it was delivered the day before my first delivery was canceled no one bothered to call about my delivery they lied they’ve disconnected me just read your formal complaint I gave the documentation to the girl on the phone let’s hope I get some action or I’ll go better better business I’m very disappointed in love

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651. Lowes in Princeton wv happens to be the store I mostly shop. YOU CANNOT FIND ANYONE TO HELP YOU! Customer service needs an overhaul BIG time!
     Then, we place an order with lowes in beckley wv…drive an hour only to find IT IS NOT IN STOCK!!! I’m so fed up with your stores and the way you treat customers and lack of customer service!!! PITIFUL EXCUSE FOR A BUISNESS!

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652. I purchased $1,917 from Lowes in North Columbus GA. I went in the store to complete my purchase with a range hood. I was totally ignored by the person in appliances. She dusted off the counter, turned her back to my disabled husband and me like we did not exist. We found a number of associates chatting in the isle. They just pointed to isle 41, help yourself. My husband and I approached the service counter once more, just for her to pick up her phone and hold a conversation. We were totally ignored. We walked out and vowed to our self not to make another purchase at Lowes. This store was not busy at 10:00am on a Wednesday morning, but help was non existing. I thought that I could shake the feeling of being slighted, but about 1:30pm, I picked up the phone and asked for the manager. Jason answered the phone, put me on hold, just to say the manager is not in, but he could handle it. He said that he would address it, and he expected me to hang up. I told him, how can you address anything without personal info. This Lowes in Columbus GA is one of the worst Lowes I have ever been to. It shows that no one cares from the top on down. I just want you to know why you have lost my business

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653. Dear sir: I feel I must let you know my experience I had at Lowes store #0506 in Athens, GA.
     I bought a washer and dryer on June 9th. All of this process went smoothly and the salesperson was very polite and somewhat knowledgeable.
     Delivery was set up for June 12th. It was delivered in a timely manner with the delivery team very polite and efficient as well. First problem was the washer was damaged so it was not installed. The delivery man made a notation of this and said for me to call Lowe’s and tell them to set up delivery for another washer….or he then said you may want to go to the store to set it up. I don’t live in Athens and said “no” not when a phone call would do.
     I was on the phone for over an hour with 9 calls. I would get customer service sometime and they would transfer to appliances but no one ever answered. At times I would push the prompt to appliances with the same result….no one picked up. I asked for a store manager and was transferred but no one answered there either. Actually at one point when I got customer service again she asked if I wanted to speak to a manager, that one was right beside her and of course I said yes. I waited ten minutes and no one ever came to the phone. I was on hold innumerable times and not briefly. I was actually hung up on 3 times also. Finally on my last try the person in customer service that answered (they knew my voice by now and my patience was worn way thin) said they would walk back to appliances with the problem I was having. She did and said the associate manager, Chad was on the phone and she would have him call me back. He did in about 10 minutes. He had my order pulled up and arrangements were made for another washer and delivery date. Before I hung up I did tell him briefly of my experience and that they should reach out better to customers trying to call them. He said we’ve been busy with customers. I told him I was a customer too and not a very happy one. He made no attempt at an apology.
     Sir, I know I’ve said a lot but for me to take this much time to type this you can see how upset and frustrated I am. There’s really no excuse for this to have happened.
     Also, I was not happy that Lowe’s is charging $30 each to take the old washer and dryer away. Used to be hauled away at no charge. Now that is $60 added on to my purchase.
     Thank you for you time.

     Sincerely,
     Sheridan Sanders Horne
     359 N. 5th Ave.
     Winder, GA 30680

     Telephone: 770-868-xxxx

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654. I am john holt a disabled veteran I shop at lowes all the time in agusta maine with no complaints well today I walked in and got a couple of items well when I was checking out they asked of corse military so I had to give last name because I have tried to change it 5 times as I was doing this a lady I know was a supervisor just by what she had on she told the cashier write down the number I tried telling her that its not my number and I have tried changing it she did not want to listen she said I am trying to make it easy on you I said I know that but its not my number as I was telling her that she walked away I said you are rood and she said shut up I am not rood I live at xx Blaine rd farmingdale maine 04344

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655. I was harassed in store by 2 male customer’s. I asked for assistance from store employees, assistant store manager Samantha, who knew one of the men, I asked her to call the police, especially after her friend said the other guy had a bad temper, she ignored me, but admitted she heard one of the comments said. There was another male employee present, Ernest, who ignored my request for help. This took place on 6/15/2021 @ around 7 pm. I asked for store security, but I did not know there was none. The they did not even offer to walk me to my car. I called my husband. I will file a police report because the assistant store manager has access to my personal information. This took place at the at the Alamo Ranch Lowe’s in San Antonio Texas.

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656. I had a horrible experience at my local Lowe’s store in Dickson City Pennsylvania on Monday, June 14. I waited for over an hour in the appliance department, spoke to 2 different employees (one who was not very friendly) asking for assistance, and rang the help button multiple times AND still did not receive any help from an associate. My husband and I were looking to buy a new washing machine. After over 1 hour a nice man did try to help, but he was not from that department and didn’t seem to know what to do. While he was helping another couple who waited just as long as us, my husband and I just gave up and left. I am very disappointed in the service at this store and the rudeness of the customer service worker I asked to help us. We ended up purchasing the washing machine online, because we needed one as soon as possible. Even after my disappointment, I still gave your store my business even though I should have not after this experience. I tried to call the store this morning to discuss this with a manager, but hand no luck with that. No one answered the phone! Terrible! I would love to her from someone to discuss this further.

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657. In North Roseville you have a couple really awesome people but for the most part it is hard to even get someone on the phone and then once you do they “transfer you” or “put you on hold” and get hung up on. I honestly believe you need to either get rid of you “pro’s” department or actually be able to deliver to a construction site during construction site hours. If you are going to offer a service you should logistically be able to fulfill your side. You are not. Your company is failing to accommodate construction site hours. I spent 7k at your store. I could have dropped another 10k but spent that at Home Depot as they had what I wanted in stock. I am currently considering not to purchase through you again for our other expansions that are scheduled for this year and the next. I have worked retail and understand certain limitations but you offer a service that none of the people I have talked to except Loraine understand. She at least gave me the third party delivery company you go throughs phone number. I have spent 8 hours in the past week and a half being on hold, hung up on and ran around. That all would have been fine if the people answering the phone were kind. Makes me question the Management within the store when a person can not schedule a delivery within a call or 2.

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658. Urgent request to finish contract job at 7327 Holly St Oakland CA 94621.
     Sent email to CEO Marvin Ellison

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659. i just bought and had installed a security iron door, which there are issues/ the door, the whole glass is defective w/ some type film on it cant be clean i waited almost a month for this door, the hardware is not the right side when the installer put the door on and tried to open it the door seem to have almost come off the frame, the installer has been out here twice , still issues w/ the door and they are not giving him what he needs to work with to get it fixed, they were suppose to order the glasses for the door which i didnt know they came off , we dont want that we want them to order us another door w/ proper hardware i have talk to asst store manager , milworks Robert is the one ordered the door for me, also installation, they all said they would get back w/ me and didnt ,robert was the only one emailed and returned my call, installation put me on hold so long w/ that annoying music in my ear i had to hang up , i called installation today just now , i stayed on hold over 5 minutes i hung up, i want this email to go to district manager , and cooperate office, i feel i am getting the runaround, and my problem is not being solved, u cant contact me at 254 554 xxxx sharon holden thanks have good day
     P.S. I feel i should be compensated some way for what i am being put thru i am a customer and this issue is not being dealt w/ professional wise I am dealing w/ the Lowes in Killeen Tx on Lowes blvd

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660. I was asking a question on this complaint line I do not want my name or my question publicized thank you it was apparently the wrong website contacted do not post my question or complaint

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661. I wish I could say I was helped by Lowe’s but I am being left high and dry. I got the dryer but can’t seem to get the pedestal and am being told various things. I need help, especially after we bought everything at Lowe’s and now cannot complete the suite. I am very upset.

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662. My complaint is the billing you’ve change the billing to now I can’t see what was brought back and what was credited my bill is over $300 I have never spent that much at Lowe’s and now I cannot get anyone customer service that I can understand is there a place where I can go and go over my bill with someone in the Ohio area someone is either using my account or I’m not being credited for my returns

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663. Yes I am a Lowe’s card holder and I needed help on an item in one of your stores located in Tallahassee Florida northwest capital circle common wealth store number 716. The item I was inquiring about was not listed on the website and none of the sales associate could find a price. Now take in account I had waiting on one young man to come back with the in concerning the item I was inquiring about well he never came back, I went to the service desk and stood there for another 15 minutes and when a White lady came and stood behind me it was only then when the black lady came over and uncaringly ask and I explained my issue and she proceeded to call another associate to assist me and when this lady walked up her expression was unacceptable but being the customer I really wanted to know the price of the item. The associate walked away saying I’m gonna have to look this up! and she walked away talking with another associate, She quickly came back with this made up price of the item neither of us could find on line or able to pull up on her device. It looks as Lowe’s customer service has gone to the dog’s. When you have to go somewhere else to spend your money it’s a shame. I’m sure you have received plenty of these types of complaints. Well I am so sorry for bothering your associates and I will probably suspend my card and try my luck somewhere else.

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664. bought a carport on 20th of may and do not have yet and it is in stock 6/14. got such a run around i got a refund and you will never see me in your store.

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665. Fort worth texas Burleson lowes manager and employees are terrible.

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666. I need help with my Bosch Appliances rebate request, filed April 2021. I’ve received an email that my purchases qualified and I would be getting information about this but I have heard nothing and the Customer Service at the Rebate Center will not put me through to a supervisor or someone who can help me, rather than just answer the phone. Who can help complete my rebate request and get the funds to me ?

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667. Your Lowe’s store in Saint Robert Missouri is being run terribly I was probably the third customer in the store when it was opened and I can’t stand walking in the store I’ve never felt this way before about one of your franchises all the other contractors are trying to call your main office but cannot get through we assume this is on purpose. The regional person I believe her name is Rebecca when everyone was complaining she said she’ll try to get down there in July she is no help all the other contractors are trying to get me to join up to get a rental truck so we can drive to the lake or Rolla to go to Menards some of them are calling Menards begging them to open a new store down here in Saint Robert and I walk in the store no one knows anything Where anything is. All the customers are clueless I had to quit wearing my Lowes pro hat because they think I work there and start asking me questions. All the employees call your manager there the ground hard because he never leaves his office.

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668. I paid for a window installation in April and have not received it yet. Went into the store and an associate said they could not find the order, and then said that it was showing up as completed. Sent me home with no resolution other than “I will have someone call you after looking into this.” This is beyond infuriating!

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669. The experience and interactions I’ve receive from (Store #0686)
     Lowe’s representatives make me feel like a VICTIM and not a customer.

     ———- Original Message ———-
     From: paula wright
     To: publicrelations @lowes.com
     Date: 06/13/2021 2:05 PM
     Subject: Re: Fwd: RE: [EXTERNAL] Fwd: DISAPPOINTED | I LOVE Lowe’s but Lowe’s doesn’t love me back.

     It happened again, Lowe’s make me feel like a VICTIM instead of a customer.

     Violation #1
     I was disappointed when, on 4/10, I made several purchases totaling over $2,000.00 and my business was denied a Lowe’s credit card. I was then advised by your ProDesk representative and Store Manager/Johnny that Lowe’s does not offer a discount program or opportunities for persons paying with cash – in fact, discount programs were only available for persons/business’ with a Lowe’s or business credit card.

     Violation #2
     I was equally disappointed on 4/19.
     After paying for Shutters to be measured and scheduling the appointment, and then no one honored the scheduled appointment. I received a call from Kristi (678-334-3471) on 4/30 to confirm appointment date/time however no one came, even though repeated voice messages were left requesting a status update.

     Violation #3
     On 6/13 I was told that the rental truck was available so, I made the payment and waited.
     After 45 mins of waiting for the keys I was told that the truck would be out ALL Day and actually was not available. My question and frustration after speaking with the manager Ron is:
     1) Why didn’t the rep. advise that the truck was booked for the day – Isn’t that information captured in the CRM?

     ————— Original Message —————
     From: Paula [ paulaswxxxx @comcast.net]
     Sent: 5/13/2021, 12:18 PM
     To: customercare @lowes.com
     Subject: [EXTERNAL] Fwd: DISAPPOINTED | I LOVE Lowe’s but Lowe’s doesn’t love me back.

     I LOVE Lowe’s but Lowe’s doesn’t love me back.
     Ms. Neale,

     I received your feedback survey and would like to share my disappointment with Lowe’s lack of discount program opportunities for repeat customers that do not have a Lowe’s credit card or contractor’s license and also Lowe’s insensitivity to customer time and loyalty.

     DISSAPOINTMENT #1
     I was disappointed when, on 4/10, I made several purchases totaling over $2,000.00 and my business was denied a Lowe’s credit card. I was then advised by your ProDesk representative and Store Manager/Johnny that Lowe’s does not offer a discount program or opportunities for persons paying with cash – in fact, discount programs were only available for persons/business’ with a Lowe’s or business credit card.

     DISSAPOINTMENT #2
     I was equally disappointed on 4/19.
     After paying for Shutters to be measured and scheduling the appointment, and then no one honored the scheduled appointment. I received a call from Kristi (678-334-3471) on 4/30 to confirm appointment date/time however no one came, even though repeated voice messages were left requesting a status update.

     As an African American consumer and a small business owner, I’m all too familiar with the ‘power of the dollar’ and made the deliberate decision to frequently shop at Lowe’s and not Home Depot.

     But where’s the love?
     Is it in your new slogan,”Do it right for less. Start at Lowe’s.”
     Maybe NOT for me.

     Of late there’s been other unpleasant moments I’ve had while shopping at Lowe’s. I understand that during these difficult times, as the country continues to respond to COVID, may cause a decrease in support staff. I am also encouraged and eagerly anticipate a time when Lowe’s places a greater emphasis on the ‘do-it-yourself customers’ rather than the professionals.

     NOW IS THE ‘perfect’ TIME to truly own your slogan.

     You can do Better.
     SMH 🙁

     Reply

670. My name is Mike Muncy. I ordered a 20, 000 plus kitchen. It’s been one year now and Lowe’s has not fixed the problems. The granite countertop broke after one week. The cabinets are not level , the doors do not close properly plus many other mistakes.

     Reply

671. I am infuriated concerning the way I was treated by (2) 20 something female(s), one with (Pink hair) at your Bellingham Store. This is the second time, I was insulted when I offered my Veteran Card, and told I need to go online and prove with DD214 letter my authenticity! Do any of you understand what processes you go through with the Government to obtain a Veteran card – no you don’t, unless your a veteran yourself! I NEVER receive this treatment anywhere else! That is what the “Damn” card is for and my ID! These (2) females even told me their own supervisor was wrong from my last encounter – I’m done! Your employees are sabotaging your business by their attitudes! STOP, making people “jump” through monkey hoops when they have ID, or don’t, and see what happens by word of mouth!

     Reply

672. Hi, I went in the Hatfield Store on the 3rd to order a sliding patio door. Was told they had to send the Sub out to measure the door. That was on the 4th. Stopped by the store on 7th. No one in the department. Manager said one person just quit. Stopped back on the 8th. Neil was in the department. He checked the site and saw the measurements had just been loaded up. He knows I wanted a quote so he said he would email me a quote. That was on Tuesday the 8th. Well nothing. Apparently you have no system in place to help customers get a quote in a reasonable time. Ah, time, its ticking as the Subs installation time keeps moving back and your prices keep inching higher. I was ready to buy but not so sure as it seems you dont want to sell to me.Thats right, Neil has been out and managers are not informed of quotes due customers. YOu have no backup system to help customers. Tomorrow im going to Home Depot and see if they want to sell me a sliding door. There is always Anderson windows too, just down the street.
     But it fathoms me that you dont want to sell sliding patio doors.
     The internet says Home depot revenue is higher than Lowes. I see why.

     Reply

673. I have no idea what to do. I have never been more disappointed with a single entity as I am right now with Lowes. What makes thing worse is the lack of response from my particular store. .
     I ordered counters in March….3 months ago…my install date was set for May 11th. After 3 cancelations an hour before the appointment they finally show up on May 20th. That was a longb9 days without a kitchen. We removed everything on the 10th. We had to eat out daily, I took 3 days off of work. Canceled a party that was planned. Then they send 2 workers to install and oh my…. there are 5 major mistakes besides the fact that they damages my brand new stove and fridge I just spent 5 grand on all appliances for the new kitchen from Lowes.
     They haven’t offered any compensation. They barely muster an appology. Management at the store think I have the plague or something because the don’t answer or return calls. Beyond frustrated. I have exposed drywall behind my sink waiting for the next step until the mistakes get fixed. So many problems. Who is suppose to back up the customer satisfaction guarantee??? Because so far its B.S.

     Reply

674. how can I reach corporate Human Resources

     Reply

675. Went to the Lowes in Cornelia Georgia justvto buy 2 bales of hay and I had to wait until the guy loaded a big trailer with at least 200 bales. He came over before he finished loading to ask what I wanted and I replied I only need 2 bales of wheat straw. He said it wont be long and continued to load that trailer. When he was finished, he left me there and went back to the store never to return. So I called for a manager and explained the problem. He never apologized or offered to get me my bales of hay. A customer came up to me who overheard me complaining. She said I’ve had a problem here as also lately.
     Dissapointed customer….

     Reply

676. How does a brand new craftsman riding mower ( T110, 17.5 hp) I bought 2 weeks ago, delivered Tuesday June 8th have a lose belt ?. I tried mowing today,. No problem going in reverse, but forward nothing! BRAND NEW !!!. I don’t have money to piss away, so when I decide what I want, I expect quality. It was delivered with no Kay’s, then finally got the keys and now want mow. Totally unexceptionable. What are you going to do for me?. I bought it at the auburn Maine store

     Reply

677. Made an appointment 2 weeks ago to have a estimate for guttering replacement scheduled for 9:00 a.m. today no one showed up called the store to find out if they forgot about appointment was told I would get a call back no one called back so I went to store to find out what is going on was told there is no information for me and was asked if I wanted to still purchase guttering from them I am very disappointed in the service.

     Reply

678. Ordered 10 bundles of insulation may 10,2021.they were due on may 13th. Then we were told they came in, but were sold. So then we were told by 19th. Every time we would request to speak to manager. But that never happened. The 19th came and nothing. So then we are told no one really knows but maybe by end of may. But nothing. We needed this insulation because my husband is doing work himself because we have deadline. We stress to Lowe’s that my husband is not able to make money because of this issue. But everyone seems to pass the buck. Trying to speak to manager is like trying to see Jesus, whoever is running Lowe’s is not cutting it. We finally got insulation in. But no apology from the store manager or any type of compensation..
     I can tell you one thing about Home Depot is I have seen the manager so many times. And he also loaded stuff for me and has worked customer service in front out in front of customers. I try to buy as much as I can at Home Depot now..
     Natalie Foster-Gomez

     Reply

679. Placed an online order for air con conditioner it said it would be delivered by the 9th when I ordered it then they changed it to the 11th then I checked it today and it said it’s delayed and it hasn’t even shipped yet this is for an elderly couple their health is at risk is it going to ship or is it not this is the order number 868204865

     Reply

680. A lowe’s installer endangered the health of my family by not following lead safety protocol as outlined in 40 CFR 745.85.

     Reply

681. As I sit her and contemplate how to express my disdain with my recent experience at the Lowe’s location in Madison,Al, I am overwhelmed with disgust as to the treatment I received by a particular employee in the flooring department, RYAN. I am a registered nurse and my husband is an aerospace engineer. We have never had a bad experience with Lowe’s prior to this.
     We went to our local Lowe’s with the intention of buying carpet and padding for a house we are selling. The flooring department had already completed the measurements and they were there on file. All we needed to do was come into the store, complete the sell and schedule the instillation…..here is where the problem began.
     Ryan, the sales associate, who was assisting us at the time, was very rude and condescending. The posted advertisement said “free carpet instillation. Applies to carpet $0.99 per sq ft or more and carpet and pad purchase of $599 or more. $.49 per sq ft carpet installation applies to carpet $0.98 per sq ft or less or carpet and pad purchase of$599 or less.
     Now reading this we take it to mean….as long as the purchase of carpet and pad are above $599 the installation is free… he stated multiple times that that is not the meaning of the flyer….and after arguing with me… he says…”See where it says see associate for details, well that’s me. And I can override the flyer “. I was done at that point, and left the store. I was upset. I really needed the carpet, I was just asking for clarification as to the terms of the free installation, and I was just disappointed that I was treated in such a manor.
     I am almost positive that this complaint will fall on deaf ear or rather eyes, but I felt that it needed to be done. I work with the public everyday and with people in situations that they are often more than not, at their best… I am compelled and EXPECTED to treat everyone with respect…whether I agree with them or not. That was what was lacking in this young man RYAN. He had no respect for myself or my husband, no respect for our time and most of all no respect for his job or employer…. be cause had he… I would not be sending you this complaint.
     I will not say that I will never use Lowe’s in the future, but I will say that I will go out of my way not to.

     Reply

682. I had the best service at E Jacksonville Regency Lowes 6/10 Lester at the paint dept just did not excuse me as an old lady he walked me to the aisle of paint I needed plus mixed my paint and gave me explanation of usage At checkout I called this girl Rebecca (that wasn’t her name) but she was super awesome we had a good laugh. This Lowes is always super people see you looking for something and they always help. Awesome job to Lester and Rebecca (ha ha) I hope they get recognition

     Reply

683. I am frustrated by your survey program. I attempt to complete ID and it will not take the ID. Sales receipt # SO786MC1, Washington, NC. I wrote a letter the last time to Mr. Marvin Ellison, no response. I attempted to recognize Maria C. (your employee)like I promised her I would. Hope this gets to some A.I. as the real intelligence is stretched pretty thin at Lowes HQ.

     Reply

684. Dear Complaint Department,

     My name is LaVern King,

     I am writing you because, I have received a call from the people who suppose to install my brand new dishwasher and microwave on Saturday (6/12/21) but the lady said, “She was calling to cancel because the dishwasher wasn’t there at the store {2525 Crain HWY Waldorf, MD 20601}.” I told her, “I didn’t understand because when someone from location called me two weeks ago they stated that the dishwasher and microwave had came into the Lowes and they set up at date and time for them to come out to my home to do the install. To make a long story short I went to the Lowes (which I got there at 3:30 pm) and the guy Michael (S0402SAI 1706642) who had nicely took my money (on 5/24/2021) for the microwave and dishwasher, today he didn’t know why I wasn’t contacted my Lowes concerning my dishwasher being damaged. He stated, “He was on vacation for the last week and all he is trying to do is replace the dishwasher because he was getting off of work. I had asked for the supervisor and no supervisor came (now that was about 3:45 to 3:54 pm). I had asked Michael why come someone at Lowes didn’t contact me concerning the item I had purchased? No answer from Michael and then he left. Mark swapped out the GE dishwasher I never received (because it was damaged) for a LG dishwasher but Gary (I believe is the store manager, which Mark had called him to the appliance’s area), but Gary never came. Now two hours passes and Mark decided to walk me up front so someone up there could complete my order. Angie still needed Gary to over-ride the transaction so she’d called for Gary to come up front. Gary stated, “He wasn’t over-riding anything and even though the dishwasher I had purchased wasn’t no longer in stock, Gary made it clear that he was going to talk to Michael tomorrow and that is it.

     Angie was nice enough to help me get the order I had made on May 24, 2021 corrected: Meaning I had to pay full price for the LG dishwasher (Mark put in as a swap) but if she wasn’t so nice to me, I was going to take all my money back from the dishwasher, microwave and the refrigerator and take my money to Best Buy.

     I am in your system under LaVern King (202) 848-xxxx because I am paying customer and I should have been treated way better then what Gary the manager had treated me. I want to know how can stop what occurred today to me, how can I stop it from happening again? I look forward from hearing from someone in your department concerning my issue.

     Warm regards,

     Reply

685. I am trying to get in touch with The CEO of Lowe’s Mr. Ellison about an order I had purchased with the Bangor Maine Lowe’s. I have been to Staff and The store manger . about the item . I. Always use Lowe’s I feel like it does not matter I am a paying customer. The job has cost me a extra 1000 dollars. So far for not havering the the wood here on the delivery time. I still have to pay the carpenter his money it’s not his fault because Lowe’s can not have the order here on time. This job should be a two day job ,but with the hassle I have had with Lowe’s it’s been 2 months. Thank you for any assistance in this matter.

     Reply

686. I suffered a crushing injury may 4th 2021 in lowes brockton ma. 02302 and have been assigned a terrance Jones as someone following my complaint but can never get ahold of him by phone or email. I am permanently injured and a senior citizen and am getting no help with this situation.

     Reply

687. I notified Lowes on 6/8 (Ashley) that the painter would be by the next morning (6/9) to pick up the door I had ordered. He arrived and was told the order had been canceled and there was no door. In brief, I spoke with Christine who later called back and said the door was found under the wrong name. Told her the painter would come by again later today around 5:30 pm. Shortly after, (10:30 am) I received an email from Lowes saying the door had been picked up. Called my painter who denied picking it up. Called Lowes once again and spoke with manager Martin – said door was still there. Painter picked up door but it’s the wrong size – I ordered a 28×80, this door is 32×80. I’m here a very short time from CO and this has caused an unnecessary delay and frustration for a very simple order. I trust Lowes will make this right within the next two days by arranging for someone to pick up the wrong door and deliver the correct one. If not, I will cancel the charge to my credit card and take advantage of social media to advise others. Sincerely, Rosemarie order #724321353

     Reply

688. I have been trying to get in touch with someone to get a copy of a receipt for a riding lawnmower I purchased 2 years ago. I have called every day except Sunday and was told to leave a call back number and someone would call me back anywhere between 15 minutes and 3 hours and I am still waiting for a callback. I need the receipt to get the lawnmower repaired through the protection plan I purchased when I bought it. Please let me hear from someone today. This is really bad customer service.

     Reply

689. Broken shed installed 2weeks no response from store or customer service do you value my bissnace 2weeks trying to resolve disgraceful gus lucas 516 987xxxx

     Reply

690. Hello! I am very upset right now and I really have loved Lowes until now and I never ever complain like this but I just feel like maybe something can be done so another person isn’t made to feel like I was just made to feel in your Lowes on Ridge Road in Wichita Kansas! I have never made a return without a reciept at your store and with that being said I looked up your policy before I made the hour and a half drive today and your policy from what I understand says you will give merchandise credit if no reciept is available. The items I was trying to return are not anything any theif would steal or try and return and I was treated as if I had broken the law and was embarrassed to say the least, talked to like I have never been talked to by any employee at any place period and the attitude of the manager, his voice tone, smart ass demeanor, and looks from him and the other employee are definitely not the way I would ever want anyone treated- even a criminal and I sure wouldn’t be okay with my customers being treated this way. I hope you care! I realize I’m only one person but imagine how many have not taken the time to look up the head quarters. I am a productive member of society and a business owner- my husband’s a Dr. – I don’t look like a scum- or theif and I wad told that it doesn’t matter if I go to another Lowes because I won’t be able to return the items I am and your website says differently. Oh, and I did find a reciept just now but I don’t even feel like going to Lowe’s- for anything ever again! Found reciept for the trash can And wall paper- still no reciept for the miracle grow bamboo sticks- or whatever they are and I won’t find a reciept because my son and husband bought them and bought them during a family gathering bbq and after maybe 2 beers and after coming up with the brilliant idea to build a hut like on Gilligan’s island. Needless to say after opening at least 10 packages- and I did not try returning any open packages at all – but regardless my son and husband changed their mind on the hut okay. Stupid yes- all out if fun- yes- all unopened packages in perfect condition and I have like 16 short ones and 10 long ones. I do not understand what the deal is with not returning these- they are not even expensive- I gave no return history, no theif would waist time on these so please can someone help me to understand- your ridge road store doesn’t care and that’s a fact!! I’m having everyone i know and everyone they know and sooooi on boycott them and even offering to pay the difference if anyone would like for their gas if home depo is out of their way. Is it true that no lowes will return these without a reciept? Thank you for your time in reading this.

     Reply

691. We have scheduled delivery of a refrigerator two times. Order 867051220. The store has now rescheduled the delivery again. We have cameras on the house and there is no video of the delivery people ever being here. The order is being canceled and our relationship with Lowe’s has now ended

     Reply

692. June 8, 2021 approximately 1pm, I went into the SA store, Lowe’s, 7901 Callaghan Road
     78229. I went directly to the Windows aisle as I was needing info regarding windows I was reviewing on my cellphone. Your employee was in the aisle and I asked him if he could help me. He said “What’s your question.” I responded I needed help with Windows. I showed him my cellphone and he said “what’s the item number?” I said this is all I have to identify the window and I didn’t have an item number. He abrutley in a stern voice said “what’s the item number?” I said “can’t you look it up on your phone you’re carrying.” Once again, he wanted an item number I couldn’t provide and he told me I was being difficult. I was taken aback and told him he was being rude and I wanted someone else to help me. He proceeded to stand behind the desk and started saying “Bye, keep walking, goodbye, keep walking and waving his hand at me in a dismissal wave.” Needless to say, I was shocked by this Lowe’s employee behavior. I proceeded to another aisle and asked another employee to call a Store Manager that I had a complaint that needed attention. The store manager, Antonio, came to where I was standing and I told him what had just happened. He was apologetic and said he would speak to Mike and I said “Mike needs to be fired.” Antonio proceeded to help me, looked up the Item Number from the cellphone info I had previously shown Mike, showed me the windows I was interested in so I could pass on the info to my window installer. It took approximately 5 minutes for Antonio to do what I was asking of Mike. I am still upset by this uncalled for customer service. I chose to notify corporate office because I don’t know if this type of behavior ever reaches your ears. I have been a neighborhood Lowe’s shopper for over 40 years and I’m still in disbelief as to what just took place. There is no excuse for this type of behavior. I await a response from your corporate office regarding this matter.

     Reply

693. I’ve purchased 6 appliances from your Lowes in Carmel Indiana. 4 are LG products purchased in 2019 and one in 2017 a Maytag washer and dryer. The Dishwasher is a LG 44 db EI model which now has 2 cracks on the electronic panel on the top of the door and the Range does not preheat properly. The Maytag washer Model # MVWX655DW1 which was just diagnosed with transmission leaking oil, actuator and belt are oil soaked and ruined, wash plate impeller is frozen to shaft and will have to be broken up to get transmission out. Repair cost was to be $719.00. Obviously not worth fixing. I have spoken with assistant managers, Chris Norman and Scott Carriger, both of which promised me to get back to me and have not. If I do not receive a timely response by the end of this week i will be filing suit in our local court system and placing derogatory ads in the Indianapolis newspapers, Carmel Current, Yelp and every social media i can post in. I have been a loyal customer for years and have probably spend $30,000 to $40,000 in your store in the last 5 years or so. This negative press will cost you several times the resolution to my problems. I look forward to an immediate response. Date of this is June 8, 2021. I can be reached at 317-441-xxxx.

     Reply

694. My name is Brian Jone I purchase a garage install Bain March 20 , after calling many times I can’t seem to have anyone fix the problem of getting someone to install the doors or have someone call me to set up an install , the install was purchased from the wareham Lowe’s store in Massachusetts . I would have cancelled the install but I was told that a 25% restocking fee would be deducted , I think I have been more that patient and I would really like someone to contact me as to when someone will install my doors
     My phone number is (508) 274-xxxx
     I have delt with the managers of wareham Lowe’s and also managers of the install department

     Reply

695. Sharon Dively, a sales person in the Carlisle, PA Lowe’s store is a gem. She helped me with venetian blinds…calm, knowledgeable, thorough. Can’t want more!!! Had to write about her. Lots of nice people there.

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696. I need to complain about synchrony bank. I had a credit card for over 10 years without any problem. I was forced to go paperless this April. The communication about my credit card and payment information is terrible. I managed to make an on-line payment on May 11, only to find out a week later that it was rejected by synchrony. I make regular payments to my state and Fed governments with this same account, but Synchrony can not figure out how to make it work? I contacted support, the lady was very nice and put the payment through. Another week and I find out THAT payment did not go through either, by now the due date is past. Finally I get the details of my bill (as I would have if I had a paper bill) and make a payment through MY bank to synchrony. MY bank provided proof to me that the payment did go through. THEN I get a letter thanking me for my payment in full; oh by the way, YOUR account is canceled. Plus there are LATE FEES and INTEREST due, because they could not process my payment!!!. LOWES has just lost a very good customer, fortunately I have competing stores that will gladly accept my money. By by Lowes.

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697. We are a pharmacy who order many mini refrigerators each month for our patients / clinics the hold time on the 800# is absolutely horrid . I waited on hold yesterday for 2 hours and had to finally hang up .. you need more customer service assistance for ordering or we will have to order from another company

     Reply

698. Went to the Issaquah Lowe’s return department for a warranty issue. The lady at returns wrote down a phone number and told me to call them. The number she gave me was 877 44 Lowes. I called the number and was told congratulations I won a $100. Then they wanted my credit card information for shipping and handling. Obviously a scam.
     I returned to the store. Tell the lady my problem. Her response was I gave you a phone number next in line. I asked for a manager and was given a response to their busy. 30 minutes later no manager. I can give you exact times and dates.

     For this I will never shop at your store again unless I have too.

     Reply

699. I Kevin Watts, was in store #1599 on 06/5/2021 and purchased 1 Char-Griller#44754 FROM SALES#S1599AB1 FOR THE PRICE OF $29.98 DOING THAT TRANSACTION I SPOKE WITH THE SALES PERSON ABOUT PICKING THE GRILL UP THE NEXT DAY BECAUSE I DIDN’T HAVE A TRUCK WITH ME AT THAT TIME AND THE SALES PERSON SAID THAT IT WAS OKAY AND THAT I COULD PICK IT UP THE NEXT DAY AND I ASKED ARE YOU SURE THE SALES WOMEN SAID THAT SHE WAS SURE THAT I CAN PICK THE GRILL UP THE NEXT DAY WITHOUT ANY PROBLEM. SHE DID TAKE A COPY OF THE RECEIPT AND TAPE IT ON THE GRILL THAT I PURCHASED ALONG WITH A NOTE SAYING SOLD TO KEVIN WATTS. WELL I KEVIN WATTS RETURN THE VERY NEXT DAY TO PICK UP MY GRILL AND THERE WAS NO GRILL ONE OF THE LADIES SAID THE GRILL WAS SOLD AND THEY TOOK MY RECEIPT OFF OF THE GRILL AND SOLD IT. SO I ASKED FOR A MANGER TO SPEAK WITH WERE I COULD GET THE GRILL THAT I PAID FOR. WELL THE MANGER OF THAT DEPARTMENT WHICH NAMES IS JAMES CAME AND TALK TO ME AND THEN HE JUST TOLD ONE OF THR SALES WOMAN TO JUST GIVE ME A RETURN FOR THE GRILL I EXPLAIN TO HIM THAT I WANTED THE GRILL THAT I PURCHASED AND I DID’NT WANT A REFUND AND THAT HE COULDN’T REPLACE THE GRILL BUT I COULD BUY ANOTHER ONE FOR A HUNDRED DOLLARS AND I EXPLAIN TO HIM THAT I HAVE WORK IN RETAIL FOR 29 YEARS AND THAT HE SUPPOSED TO HONOR THE RECEIPT THAT I PAID FOR A GRILL AND THAT I KNEW NOTHING OF SORT THAT I COULDN’T LEAVE THAT DAY WITHOUT TAKING THE GRILL WITH ME AT THAT TIME. I HAVE SPENT A LOT OF MONEY IN YOUR STORE AND HAS NEVER EXPERIENCE THAAT KIND OF POOR CUSTOMER SERVICE IN YOUR STORE IN TEN YEARS. I SPOKE WITH JAMES AND SAID THAT I WAS GOING TO CONTACT HOME OFFICE AND HE SAID OH! WELL GO AHEAD AND WHEN YOU DO THEY WILL CONTACT ME AND I WILL DO WHAT EVER THEY TELL ME TO DO. I AM A CUSTOMER THAT IS ONLY ASKING FOR WHAT I PURCHASED AND I DIDN’T SEE ANY SIGN NOR DID THE SALES PERSON TELL ME THAT I HAD TO TAKE THE GRILL WITH ME RIGHT WHEN I PURCHASED IT SO I AM LOOKING FOR ONE OF THOSE GRILLS THAT I PURCHASED AT THE SAME PRICE THAT I DID PURCHASED ON 6/5/2021 BECAUSE THATS NOT TREATING YOUR CUSTOMER WITH THE BEST SERVICE WHEN THEY PURCHASED PRODUCT FROM YOUR COMPANY AND THEY COME BACK TO PICK UP THERE PURCHASE AND SOMEONE ELSE HAS TOOK THE PAPER WORK OFF OF THE ITEM THAT HAS ALREADY BEEN SOLD AND RESALE IT TO ANOTHER CUSTOMER AND THEN WHEN I RETURN THEY WONT HONOR MY PURCHASE . MY PHONE NUMBER IS 323 385 3098 KEVIN WATTS AND I ALSO TRIED CONTACTING YOUR HOME OFFICE ON THE 1 800 445 6937 AND 890 5932 NUMBER WHICH I STAYED ON THE PHONE FOR 3 HOUR WITH NO ONE EVER COMING TO THE PHONE. I HOPE THAT I CAN GET SOME HELP WITH THIS PROBLEM ASAP. THANKS TO WHOM THIS MAY CONCERN AND I APPRECIATE YOUR HELP. KEVIN WATTS

     Reply

700. I have a major complaint against lowes of Stroudsburg pa and expect someone to contact me store employees would not help me my next call wi be to better business and I will also file a complaint with the attorney Generals office

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701. On December 2020 I ordered security door and entrance door, paid $2,358.00. The supervisors and managers keeps giving me a bunch of lies, when I call t find out what’s going on, they said they will check and call me back, they don’t, and when I call back they tell me note lies. Here it’s 7months I still don’t have my doors. My house doors are falling apart, anyone could brake in. I am 66 years and leave alone. I don’t understand what’s wrong with the Lowe’s on 8411 south Holland, now I see why everyone is mad and complain about. I really need help from corporate. Help me please.

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702. Greetings! Today I tried to call my local Lowe’s in Hampton Virginia and couldn’t Get anyone on the phone. I tried numerous departments p and spent a total of 67 minutes waiting for someone to answer. I was on hold waiting for the window and door department when I finally arrived at the store and the youngster that was working it did not have 0 any identifiable items to show he wad an employee. I inquired about the phone because I couldn’t hear one ringing and he said he was all over the place and laughed. I have always come here and have never had an issue before. I did speak to a supervisor and she apologized and said there is an equipment problem

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703. I’m being charged the incorrect sales tax at the location I shop at in NM. I have contacted the location and was told they have no control over this problem. Please advise me who I can contact to fix this issue?

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704. Ordered Pella window Feb 29th in person at Bradenton fl Lowes. PO 153339229.Never received ANY info re order. Following literally hours on the phone with incompetent Lowes employees, discovered that window had been mistakenly sent to Oklahoma!!-In April!!!!- My contractor,whom J have paid, has been waiting four months!! I want compensation forvthis incredible mess. Lowes customer service says “they will cancel order-and eventually refund my money”-Unbelievable!! I have been a very good Lowes customer, but this is intolerable-and incompetent. Please help

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705. I’m trying to do your survey and it won’t let me. I quest if you go in and find you need your receipt and go back in, it won’t let you. That is a sorry way of doing things.

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706. We bought from Lowes in Elmira Ny. The greenworks electric power washer. model PPW 1803 is under a safety recall. I filled out there recall form several weeks ago and have heard nothing back. I called today and after three hours waiting for someone to pickup she knew nothing about the recall. After giving her the information she should have had already she talked to her supervisor and said we may expect a replacement part sometime in July. From this companies behavior I have no expectation they will ever send the replacement part. Is there anything you can do to help us in this situation. The part in question is the spray wand.

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707. I would like a call please regarding a hostile associate that I encountered

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708. We have tried since November to get the dining room window replaced to no avail. Two large panes seem to have lost their seals. The lady that sold them to me said she would send someone to remeasure. I had to call Atrium myself and they emailed their ok to my Lowe’s store for life time warranty. Lowe’s was going to send someone to remeasure. Never did. I called store manager and he said he would call me back but never did. Called window dept directly and they said they would call back, never did. I got name of coordinator …Tracy, who works with a team of 10 and talked to a person Zena, and they never called back. 317-675-xxxx. Please contact the Gulfport Ms Lowe’s off highway 49, Ben Hill drive. Have them send someone to measure for replacement windows. This is ridiculous that I can’t get any help. Thank you. Carson Odum and Pete Boring

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709. I was at your Lufkin, Tx store a few days ago and had the unfortune of deal8ng with an employee there. Theron, I believe his name was, he is and extremelt rude individual, very unprofessional. As such, I will be miving all of my business to Home Depot. Also, my s9n builds houses and will be doing business w8th Home Depot.

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710. I am writing this complaint in response to an order of sheet rock that was delivered on June 4, 2020. The order number is 726179943. The order was delivered with a 1/3 of it damaged. When we spoke to the driver about the damages he instructed us to call the store and get a refund for the damaged boards. His name was Terrance. He also stated the the store was aware that the boards were damage. When we called the store they said we had to return the boards before we could receive a credit. The order was made online and we have ordered quit a few items online before. I spoke with Saquia at your Camp Creek location in Georgia. She told me she could not do anything until she got the boards back and her customer service was very poor. We had the boards delivered for a reason and the driver did not wait to take the damaged boards back. We ended up requesting that the entire order be picked back up and a new order delivered on Monday June 6, 2021. I was not given a new order number nor was compensated in any way for the inconvenience. I was actually made to fill like the damage boards were my fault. I am still having to go to the store to make sure this order will be delivered on Monday June 6, 2021. It is my hope that bringing this to your attention we insure that going fourth this deliver will be a smooth one and that some of the issues with customer service will be resolved.

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711. Worse experience with customer service in both the Altoona and Johnstown, Pennsylvania stores. Prepaid for materials half were not there as ordered or simply gave the wrong items. This lasted over a span of 2 or 3 days with multiple tRips, 50 miles round trip, then on different occasion at different store(Altoona) we were purchasing 2 picnic tables ,teanted a trailer to haul them again ,50 miles round trip, only to get there to find out they have none at all despite being told they have 25. S.o after this we still bought and paid for two, and explained we need these by Friday,, here it is Friday and we still don’t have them despite being told and assured by headquarters that they will be delivered to us at our home. After wasting time. Money. Trailer rental cost, and very bad customer service, I am 99% positive that we will be shopping at our local home Depot stores from now on. Shame on you Lowes, from the top(headquarters) clear to the bottom sales associates. Very, Very dissatisfied to say the least.

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712. I ordered a new refrigerator online through Lowes.com on May 31, 2021. It was not an easy process because the online support person did not have the ability to listen so we kept having to make corrections. Finally he told us he set up the delivery of the refrigerator to be delivered on 6/4/21. The delivery was going to our rental property so we needed too make sure someone could be there for the delivery to let in the Lowes delivery people. We were told someone from Lowes would call me the night before the delivery between the hours of 7-9pm to give us a 3 hour delivery window of when the refrigerator would be delivered. That day came and went with no call to give us a delivery time so I called customer service. After waiting 32 minutes on hold I spoke to a very friendly person who began looking into the issue. After being transferred to the store (Redlands) where the refrigerator was coming from, then transferred to the delivery department I was told the Redlands store only delivers to my area (Tustin) on Mondays! I was then transferred to someone who told me someone would call me the night before to give me the delivery window for Monday, June 7! This phone call took 1 hour and 35 minutes! We are now scrambling to find someone to be there when the delivery is going to be made because it is a rental property and there are currently no tenants. We are in process of moving out of state and due to leave on Wednesday, June 9. Not that any of this is a concern to you or an inconvenience to you, I REALLY wanted to let someone know how awful our experience has been so far with Lowes. Someone should look into why no one called us to tell us the delivery would not be made as originally scheduled and to set it up for delivery on the correct date. I can tell you with absolute certainty, when we get to our new home in Texas and order our large appliances, it WILL NOT BE FROM LOWES. The customer service is non-existent. It’s been very disappointing as Lowes was our go-to store. That has changed.

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713. How is Lowe’s still in business? as i read all these complaints like everyone else i wish i know this before i started dealing with them it is apparently clear they do not care for customers its time for other options to get our pt out and i think we all need to go to social media our media outlets our local planning offices and get this out OR SIMPLY LOWE’S COULD HELP THERE CUSTOMERS AND TURN AROUND THERE SERVICE .

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714. Calling for service on shed installed for days garden city store does not pick up phone need new lock on shed broken shed installation last week reported problem 4days ago no response case no 01579669 very disappointed gus 516 987 0999

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715. I shopped in your store today and tried to do the survey but it wont let me

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716. I purchased a washer, dryer with pedals and a fridge from you on about 3/16. I have been trying to get repairs done after they installed due to bad installation and product. I have talked to 3 managers. We had a delivery for replacement this last weekend on Sunday before Memorial day. It never showed up and no phone calls. When I called they said it hasn’t been delivered yet to the store, I asked why then was we called and had to wait for a delivery that wasn’t going to happen. Your manager Chris was supposed to handle this and call me back, it hasn’t happened yet. I’ve had enough. I paid $5000 to you for the appliances and it is going on 3 months for repairs. I’m tired of being lied to. If you don’t see the problem then like them you are the problem. I will be contacting the Attorney Generals Office and file a complaint, due to the 3 months of documentation of issues that your people and company do not take seriously. You take money for a service that you don’t provide.

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717. The lowes in Boone, NC sucks!!!

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718. Only game in town. That’s why people put up with the Lowe’s in Boone. NC

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719. My delivery was set for today. At 948am I received a voice mail from Malik that he had my delivery and was about an hour away. Less than 10 minutes later I returned his call stating I am home and would be watching for the truck. At 1130 I called the number again and LVM. At 1230 Travis answered the call and stated he’d check on the delivery. Now at 330 not only have I not received my washer but no one i has even reached out to me regarding this. VERY unprofessional and POOR customer service!!

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720. I am a service member (Army 18 yrs). I placed an order # 725276657 a gift for my brother who bought his 1st home. It was scheduled to deliver on 5/29/21. The delivery never happened due to “weather” I was told by Donaven the store #1035 delivery Person leader. Anyway. Monday 5/31/21 I received an email stating my order was delivered on Sunday 5/30/21. However when I called on Tuesday 6/1/21 and spoke to Donevan he explained to me that when they print the delivery address labels the system they have marks the deliveries as delivered. Now I don’t know about you but this sound absurd. He did confirm my order was still in the store and had not been delivered yet. Wednesday rolls 6/2/21 and I get a call from the driver who is lost and wants me to confirm the delivery address. I proceed to give confirm and he tells me it has an incorrect address and he cannot deliver. So another day no delivery this is 5 days past due now. Today is 6/3/21 and I call the store again and no one wants to help me. I am completed frustrated and so infuriated. I just want my order to be delivered so my brother can have his house warming gift. This has been the absolute worst experience I have had with lowes in all my time shopping with them. I want someone from corporate to reach out. Anyone at this point since customer service is unreachable and so is the store.

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721. My family comes first went to Lowes Springfield employee or manager put our lives in there hands sold compromised cameras people who where an still are following me scare my wife and now I have no security please help us get cameras bought more at WalMart an afraid same there kid was helping them from me trying to get some security 1000 dallors still not safe no security may Lowes today WalMart this I Not legal no paperwork no legal nothing violating every right I have an no explanation put my family at risk still now dam kid at Walmart can’t go nowhere to get nothing to no I’m safe our my family that was last opportunity to get some cameras because they suppress . me don’t let me forget there close Im not going to be able to try again that’s all I got

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722. I purchased a pittboss pellet grill from the Hurst store. Manager Bill assisted with loading the grill. Some bolts fell out while loading. Manager Bill & an Associate Dale located the missing hardware & repaired the grill in the back of my truck. I wanted Lowe’s to recognize these employees for outstanding customer service & going above and beyond to satisfy me, the customer. Special thanks to Bill & Dale, great work guys.

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723. I bought a complete kitchen including all appliances on the first week of March, new cabinets, countertops etc, due to due to poor service, I’ve not received half of my order and was told was told today that part of the order was never ordered and that I would have to wait approximately another couple of months to wait for the rest of my order. That would be 5 months or more waiting for my new kitchen . I feel this is unacceptable, tthey admitted error.on their behalf, but will not put a rush on my order, or help in anyway, they are like. Oh!well! That just the way it is, can you help me?

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724. After speaking in person and by phone to my local Lowe’s (East San Jose Lowe’s, (408)518-4165), I found out that the store is going to charge a 20% restocking fee in order to return a Pelican water softener. I contacted Pelican and they said they would give a full refund when the item is returned by Lowe’s. I have the name and number of the representative from Pelican (Sandy at (386)469-0143). Could you please help me by talking to my local Lowe’s so the restocking fee gets waived when I return order #865006729? The people at my local Lowe’s have lost their patience with me and I really would like to not have to discuss this them anymore. Thank you for your help.

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725. You need to find another vendor for your stick on sanding disc’s. This is the second time I have bought this type of product from Lowes. It will no stick on the sander for more than 5 seconds. Probably stored in a cold environmeny?

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726. I have returned a product purchased on 5/12/2021. A refund has not been issued for this purchase. I have filed complaints with multiple individuals with no results. Two weeks later my refund has not been processed. I am not able to reach anyone in customer service, instead put on hold for hours. This is beyond ridiculous. I am at my wits end as to how to proceed

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727. damged washer deliver taken back did not receive new washer very angry manager not taking care of problem need help noww thatss alll i have been told no one is helping

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728. damged washer deliver taken back did not receive new washer very angry manager not taking care of problem need help noww

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729. I have been trying to get resolution to a claim/complaint for over 7 weeks now. My claim number is 1-38353783565. I received from Lowes Customer service. This is reference to damage done to my property by a delivery vehicle. I was referred to Retail Direct who handled the deliver and I have not been getting anywhere. My driveway needs to be fixed and I can’t wait any longer. This is the worst experience I’ve had with Lowes and I can’t believe the lack of response. Please will someone get back with me on how to resolve this. I have sent pictures to the store where the order originated and they will no longer take my calls or return messages. My mobile number is 517-812-xxxx. I would appreciate a call to find out how to resolve this.

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730. dryer damaged upon arrival by drivers. no one from the store will return call. i have reached out to the store numerous times

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731. Still on hold 45 minutes!!!!

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732. I am in your store in Chester, va. I have been here for over an hour. 4 different registers, 2 floor mangers and several calls to the IT department. I have asked for the store general Manger and no one will call him/her
     All i needed to do was add a haul away fee to my purchase of more $1 800. You have serious problems with in this store. On a positive note, Billy and Kianna E were very helpful within the limits of what they were able to do

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733. I placed an online order with Lowes in March and was billed twice on my credit card $69.81. I have called several times trying to get this resolved. Today I was on my phone for 1 hour waiting to talk to someone. My local store says they can’t help me. The invoices your company sent to my CC company are invoice 81520 and 79785 and I have never seen either a matter of fact I never received a receipt for my purchase. It has gotten somewhat ridiculous that I can’t seem to get through to your customer service to clear up this matter. Your help would be appreciated.

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734. ORDER #725188405 I received notice that it was delivered May 27th…….it was not

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735. Mr Ellison… your company does notes their jobs. Which means your not doing your job. I have so many issues at so many stores in two different states. I have a project not com-let Ed from Lowe’s over 15 months old and you guys won’t finish and yes you were paid up front. Do your job. Lowe’s is one of the worst run business I know. You should not feel good about your self or the company you manage.

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736. I have a picture of what Carson City was doing today Memorial Day. I would like to get it to you.

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737. Ashely, my son and I are very sad to experience Lowe’s sent an unprofessional employee to conduct business! My family is search a better way to deal with it. “Cassio” performed his inspection in an extremely shoddy manner and, through apparent intimidation, imposed a grossly unreasonable denial of the damages that didn’t make any sense. He used a harsh attitude and with a tone demanding my immediate response to answer back to him, causing me to be fearful to be alone with him and emotional at that time. I felt unfair as an elderly woman alone with him!
     “Cassio” called after Ashely from Lowe’s had called the same day. He said he works for Lowe’s and can come to inspect my roof the next day by 11:00am, on Saturday 05/29/2021. I said strongly that I needed him to wear a mask. Just like I strongly said it to Ashely. I am a senior and have vulnerable conditions.
     He agreed and will call me when he is nearby. He did not call me! He did not wear a mask!
     He kept standing next to me even though I told him many times to keep a 6-foot distance, as CDC recommended.
     He asked me, “who built this house’s carport? Is it Lowe’s, is it Lowe’s, is it Lowe’s? The wood is too old. Old wood cracks and damages easily. Not damaged by Lowe’s.”
     He said that at the tip top of the roof, where there is a wide spreading opening, to “paint it over and put filling in the cracking open roof”.
     He said the roof’s decking in the photos is old wood. I showed him Lowe’s contract for the decking that shows it is a new wood from Lowe’s. A piece of wood where nails are exposed is “OK”. We went inside the house and went to the pull-down attic staircase. By the stairs, I said I can’t go up there with you. I turned on the light switch for him, and he went up and said, “I don’t see the damage. I don’t see the damage”.
     He then said that he is not going to “waste time inspecting the inside of the roof”.
     He went out towards the front door quickly and I heard him say, “Is that someone else I can talk to? Your son?” I replied, “What is wrong talking with me?” And he just left me standing there looking at his back!

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738. Very upset with handling my workmens compensation having me go back to work, modified duty with my hand, wrist, and thumb still hurting so very bad. I cannot work with one hand, already thumb and fingers getting hurt with shopping carts being pushed too tight. I’m trying to wipe down the carts. Having to push up with my right arm, having a big blue area having to use it since I can’t with my hand. My orthopedic doctor is doing everything possible to help with the pain I want and need and done immediately. Jilda Gilmore
     183xxxx. Lowe’s store xxxx Madison Alabama. Last four digit SS# xxxx. 256 683 xxxx

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739. Just an observation. My son an daughter in love are building a new home. They were trying to get some information about a new washer and dryer at the Medford Oregon store last evening. There experience was less than optimal. Their call was dropped the first time and then when they called back they were not able to get any assistance for answering their questions regarding a certain set of Washer and Dryers. They were planning on spending in excess fo $2000.00 for their new home, but because of the service they did NOT receive, they were forced to go elsewhere. I am sorry to say that this is not the first time that such an opportunity has been lost for Lowe’s. Finding help in the store is a daunting task for a customer. We live in a smaller market, and the choices of where to buy big ticket items are limited to an extent. But it seems that Lowe’s could do better in providing a more personal experience for in store and phone questions.

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740. My refrigerator stopped working. So I went Lowe’s Wallingford ct store and found a very helpful assistant find me one, and was promised delivery on 5/30 /21 and for that reason I purchased it. This morning I get a call from delivery company telling me no delivery possible because the truck broke down. So I’m to understand that big corporate has only ONE truck making delivery’s . Now I have no refrigerator and need to throw away all food .And was not told of next possible time to get delivery. Not happy. I spent 2500.00 on this and now very close to canceling order.

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741. I have a complaint about your store in Waveland , Ms. I don’t know if this will even be looked at since the company s motto is to never return a call from a costumer . I went to the store to purchase a simple set of closet doors . Was waited on by a guy named Mike . I told him I needed them installed too . I paid for them after looking at them and he asked if I needed them to be put in my car . Told him they wouldn’t fit so he was going to put them in the back for the installer . That he would contact me within two days to give me a date and time . No one called so I called . Lady was on the phone with Tom , the installer . I clearly heard him say I will be there on Friday the 28 of May at 12:30 . Friday by two no call or show so I went to the store . Mike was there and said , oh that’s why they didn’t show up , they’re out of stock . I told him no way , I bought the doors and you were going to put them in my car . So obviously he didn’t care to put my doors in the back and they were sold . He said well obviously they won’t come out today , so let me see what I can do to fix this ASAP , I will call you before I leave at eight . Again , no call . I called the store manager . She said let me find out what’s going on and I’ll call you . And as it’s their motto , she never called . I called this morning and talked to the front end manager , repeated this story again . She said I will go find out what’s going on , and call you back . Once more , not surprised , she never called ! I called again and asked her what’s going on ! She said haven’t done it yet but I’ll call you back . Another lie , no call ! Seems to me that that’s why they have such bad reputation with their lousy costumer service and lack of care . Should have listened to people snd made the drive to Home Depot where they do have good reputation with the way they handle their costumers ! If this is not resolved by next week early , I will surely port it in every social media and even the newspaper about this lousy treatment by this one store ! From the damn sales person , the idiot installer who called me a liar , the manager and the front end manager . All very unprofessional people who shouldn’t be working there giving your stores name a bad reputation!
     I would appreciate a response . Would hate to think that the whole company is awful !
     Thank you
     Nancy Pepperman
     nancyexxxx @yahoo.com
     228 216 xxxx

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742. 1570807xxxx. Please call me if you can’t it’s too much to text on the comment box please call me complaint about Lowes in the Appliance departmentStroudsburg store terrible terrible please call me Appliance department problems with a delivery of my stove bad service terrible service nobody picks up the phones nobody customer service hangs up on you it’s terrible for two weeks I’m trying to get this item it was all smashed in last week so he had to take it back the whole thing was smashed to bits this is ridiculous trying to get in touch with anybody in that store I’ve had nothing but problems I’m ready to cancel my $2000 order if that thing comes in defective today if it ever gets delivered

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743. I sent in a complaint about 2 weeks ago and have not heard back. Update on my installation. Part was supposed to be delivered to store 5-26 2021 as promised by vendor and has not arrived. I bought this in Dec. 2020. There is no excuse for such a long delay. Everyone I talk to just say they are sorry bit that does’nt help me. No one has reached out to us concerning this problem. Is this the way Lowes does business?

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744. Seneca, SC. LOWES ( complete kitchen DESIGN)
     We ordered a complete kitchen design ( originally from LOWES Florence,SC FOR NEW HOUSE (305 Brasstown Road Westminister SC)
     TRANSFERED from Florence LOWES TO SENECA SC LOWE,

     WE HAVE A COMPLETE MESS OF MISTAKES, CHARGES, ITEMS NOT ORDERED, THAN ITEMS ORDERED TWICE, AND CHARGED?
     Not one person my husband Dale Rexroth talks to can get our design corrected?
     Lowe’s Seneca BIlo #1635 needs help unorganized and lack of communication?)
     Please help my husband get our ordered corrected and remove charges we do not owe.
     AP IS COMPLETE OVER CHARGED US FOR HICKORY KITCHEN CABINETS

     EVEN THIS WEB SITE NEEDS WORK TO WRITE THIS MESSAGE?Contact my husband
     DALE REXROTH
     Cell# (843) 621 xxxx
     Email micro.precisxxxx @gmail.com
     PS
     IF THERE ARE NO EMPLOYEES WORKING AT SENECA, SC LOWES TO CORRECT OUR KITCHEN DESIGN ACCOUNT
     THAN SEND SOMEONE CAPABLE PLEASE.
     THANK YOU
     Linda Rexroth

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745. I had a very disappointing experience at Lowes Brandon Fl. I was trying to do a phone purchase at one of your stores in Cleveland Tn.
     I was trying to purchase a range, washer and dryer as a gift to my daughter and husband who to Tn.
     We order and gave the sales person in Tenneesee my card information.
     Next thing I was told that my card was decline??????????
     I been transfer to the bank, other extensions and it’s 6:30 pm and could not have the issue resolved. I started this ordeal at 12:00..
     Once the special is up I will missed the sale price as I have to wait 6 to 10 days for a security code and call the bank to have my account unlock..part of the problem was that the store in Tennessee would not take a verbal verification of who I was even when I was present with all my information at the Valrico store in Florida.
     This is where I shop all the time.
     Extremely disappointing experience.
     I’ll give Lowe’s a big zero.

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746. I keep getting beat up but still come back for more. Its my own fault. It seems like every time I have a major purchase like a lawn mower, oven, or a dishwasher I go to Blowes, sorry Lowe’s. I recently purchased an upright freezer for the garage to only find out that it has been running non stop for 90 days due to a 1 inch gap located at the top of the freezer door/gasket. It was bad from the start but could not see it as it is leaking at the top. Called Lowe’s to receive the same poor customer service By Carla the store manager as usual. She is at least consistent at one thing, passing the buck. She is the best of the worst, the top of the bottom line, over at the Gilbert AZ store on Higley Rd. Apparently Lowe’s is not paying her enough to handle customer relation issues because she couldn’t even give me the correct phone number to the whirlpool/Lowe’s appliance service center. Where has customer service gone? It must have the Corona Virus because that’s all Ive heard for the last year, especially at Lowe’s! Its pretty bad when I receive a customer complaint while standing in the appliance department because I was wearing a blue polo shirt. Note to self, don’t wear a blue polo shirt to Lowe’s as it could be hazardous to your health. Lowe’s has created a hostile shopping experience from years of poor customer service. Shame on Lowe’s!

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747. I order a refrigerator online, confirmed with the online service and local on delivery date and time. I have not received a call my items. I wasted my entire day and I was on hold on the phone with the local store for over an hour, with no results. This is the worst situation I have have with this organization.

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748. I just left Lowes the one in Spotsylvania Virginia in the Massaponax area I was looking for a board that was 38 x 38 they told me they could cut one for me as I was looking for a board they all was $50 and up I was like wow I didn’t know they were so high and the guy told me we had these the $15 I said OK that will work I waited 45 minutes For them to cut the board just for someone else to come with them and tell me it was in the wrong spot OK it was about 20 to 30 boards in that same spot with that price so you mean to tell me all of those was in the wrong spot well guess what that’s not the customer for an employee told me the price the price was posted there the board already cut he’s going to asked me if I still want it but I got a pay $55 no the hell I don’t want it I’m not paying $55 for something that said $15 I am very pissed about this as much as I shop in weekly

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749. On Saturday May 22nd I ordered online 60 16’ deck boards. I received an email confirming the order. On Sunday May 23rd I received an email canceling my order. I then spent 45 minutes on hold with “customer service” only to be told that “they can’t explain why my order was cancelled”. It is now May 26 and Lowe’s still has my $1025.92 on hold, tied up and unusable. I will never shop at Lowe’s again. What I will do is share this story with every person I possibly can to deter them from shopping Lowe’s

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750. Mr. Marvin Ellison
     I waited on the phone for over 2 hours to talk to some one in your office about What happened to me yesterday when I was shopping in your store. I was out where the flowers were and the saucers were. I was about to check out when all of a sudden I was on the floor. My shoe got caught in a tie that is put around items. It never should have been on the floor for someone to trip on. A came by and asked it I was alright then went away fast. I went to the customer service desk and they treated me like I was an alien. My knees were bleeding and my arm was really bad. Not only that, My foot was hurting. It could have been a lot worse. Finally the manager came over to mean had me write my name,address, and phone number. Nothing else was done on the paper. By the way I had to ask for water and a paper towel. I was not treated very well. I don’t even have paperwork. I think things were bad. I would appreciate a call back My Phone number is 815-505-xxxx

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751. Mr. Marvin Ellison
     I waited on the phone for over 2 hours to talk to some one in your office about What happened to me yesterday when I was shopping in your store. I was out where the flowers were and the saucers were. I was about to check out when all of a sudden I was on the floor. My shoe got caught in a tie that is put around items. It never should have been on the floor for someone to trip on. A came by and asked it I was alright then went away fast. I went to the customer service desk and they treated me like I was an alien. My knees were bleeding and my arm was really bad. Not only that, My foot was hurting. It could have been a lot worse. Finally the manager came over to mean had me write my name,address, and phone number. Nothing else was done on the paper. By the way I had to ask for water and a paper towel. I was not treated very well. I don’t even have paperwork. I think things were bad. I would appreciate a call back

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752. Hi, I love Lowe’s. I always have and I stopped going to Home Depot because Lowe’s is NC homegrown. However, I think I am about to make a change. Saturday, May 22, I purchased a washer and dryer at the Banner Elk store. The rep, Greg, was fantastic! He said the appliances would be delivered Monday, May 24, which was wonderful. Monday came and I was texted by DispatchTrack that my delivery would arrive in approximately 12 minutes. It did not. I called the store and Brad was very apologetic, said there were staffing issues, that the delivery would come Tuesday, May 25 between 12 and 4pm. I received a text from Dispatch that they were approximately 20 minutes away. They didn’t arrive. I called and spoke with Emily who said the appliances were returned to the store about 2pm. She did not know why but she would try to get the appliances delivered today, Wednesday, May 26. Last night I received a text saying the appliances would be delivered today between 1 and 4pm. This morning, May 26, I received a call at 8:37 saying they were 15 minutes away. I called the number back twice and their voicemail was full. I called the store and Brad said my appliances would be delivered today at 1:02. So, what happened to that 8:37 text saying they were 15 minutes away? I called the driver again and he answered. He said the GPS took them to a wooded area. Greg wrote the directions on the delivery ticket because GPS is not always correct. Point made here. The driver was very nice and said they did not know the area, that they would get better directions from Lowe’s. Sadly, I am about 5 miles from Lowe’s. Five (5) miles. So easy to get here. So, here we are……. let’s see if I get my delivery today. I told Brad that if I don’t get it today, I want a credit and I can go elsewhere. This is a very unacceptable way of doing business. Lowe’s should be better. If the CEO, Mr. Ellison can make MILLIONS of dollars, he should be able to “FIX” this problem. Not everyone can use curbside pickup so we depend on deliveries.

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753. I have experienced the worst customer service ever with Lowe’s and members of its management team.

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754. Hello
     I woukd like a. 10 per cent off coupon so I can buy some merchandise at lowes ! Thanks please send to me !

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755. Hello,
     I am trying to purchase a vanity lowes item number 719530 but cant seem to find it for online purchase. It is listed on your current flyer. Please send a link or let me know how to purchase the vanity. Thanks.

     Reply

756. I came into the store yesterday to buy a $400 took kit. After waiting for awhile for someone to help me in the tool department, I walked to one end of the store to tell a cashier that I needed help in the tool department. Again, I waited….no one. I walked to the other end of the store and told a different cashier that I needed help in the tool department…again, no one showed up. I found a couple of employees who weren’t too interested in helping me. I left the items that I had picked up to purchase, left the store and went to Home Depot. When I went into Home Depot, I had no less than 3 employees who greeted me within a minute of me entering the store….NONE of the employees in Lowe’s greeted me. I was assisted by an enthusiastic employee who found what I needed.
     From now on, I will be going to Home Depot even though it is a few miles further from where I live….

     Reply

757. Please upgrade your contact time for customers that have a Lowe’s warranty on a product. I have spent hours until a few minutes ago trying to get a customer service person answer my call. You cannot obtain a service on the internet, must call. I have held for over one hour one day and one hour another day. To contact your company is almost impossible. So, in the future I need to take my business where I can at least get in touch with your customer service/agent without waiting for 4 days. And, your return phone call comes in my phone as a possible scam instead the phone # that is indicated on your recorded message.
     Mr Ellison please make Lowe’s the Company I knew in the past.

     Reply

758. Been on hold for “customer cares” for over 30 minutes, 2 days in a row. Your service in Pensacola needs improvement. Floor clerks pick and choose whom they will wait on and the rest of us are left to search on our own. Your svc. rep. even told me that they are too busy spotting for the forklift driver. I was at the store from 10:30 am to after noon just trying to pick up 4 2×4’s some nails and picket gates. I finally gave up!

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759. Service non-existent in Garden City NY store no one answers the phone anywhere in Lowes sorry I made purhases there even corporate office doesnt answer

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760. I ordered a Shower Door from your store on 124 in Snellville, Ga. I just received the door after one year of ordering and when it was install all the parts did not come with the door. They ordered the part three times and your installer have made several attempts and all the parts did not come in..This week another attempt was made and the installer said the store didn’t have the right parts. I ask the store for a refund . I have been a customer for 20 years and as much I don’t like Home Depot and have no other choice. This is truly not good customer service.

     Reply

761. Hi my name is JACK MATOSKE I’m a veteran with the Marines I purchased John Deere tractor from one of your stores in New Jersey I had the tractor for a month and I had nothing but problems your store made me take out coverage which I felt was OK they have taken my tractor for the last four months I keep on getting the runaround I never seen such a horrible service I asked for a lawnmower because I have an acre of land my lawn looks horrible it’s already June and I still don’t have my tractor mind you this was brand new that I bought from your company and I asked the manager at the store if they could give me a loaner I get no cooperation this is the most horrible way to be treated at this point I’d rather have my money back to me and take the lawnmower because when you buy something brand new I shouldn’t half this kind of problem thank you for your time please help Jack MATOSKE

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762. I purchased a dishwasher that was delivered on Feb 5th. Order # 716999028
     Invoice # 92395
     A part broke soon after and a service man came out and apparently it has been on backorder. I spent over 1,000 for a new washer and we have not been able to use it. I want this resolved today. I want a brand new dishwasher not a part to fix a brand-new dishwaser.

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763. I purchased a dishwaster that was delivered on Feb 5th. Order # 716999028
     Invoice # 92395
     A part broke soon after and a service man came out and apparently it has been on backorder. I spent over 1,000 for a new washer and we have not been able to use it. I want this resolved today. I want a brand new dishwasher not a part to fix a brand-new dishwaser.

     Reply

764. Recently recently purchased $2000 worth of tile and accessories which took literally the act of Congress but now that I’m through that I have been calling Lowes instead of making a 3 Hour Dr. since lunch today and cannot get not one person on the phone. I’m not trying to tell anyone how to run their business but it’s obvious whoever’s getting paid for their services ain’t doing their job with that being said if y’all are hiring it sounds like a great place to work you can’t never find nobody no one will answer the phone and when you do place the order it takes 15 people to figure out what’s going on are used to love Lowes but it has gotten sad just very very sad I don’t think with all the money being made it would hurt to hire at least one person per building just answer the phone to give the customer ease of talking to a person instead of a dumb ass automated machine that has none of the options that you need Someone needs to go to Van Drive in Jackson and douche that store I mean from front to back and people wonder how the rich get richer they sell you $2000 worth of x and then they don’t answer the phone answer any questions about it or how to get it explains a lot

     Reply

765. I called Lowe’s this morning to make an order over the phone.. since I was having trouble online . I gave the girl the order numbers and how many of each item I wanted.. gave her all the information she needed , I ask about delivery, she told me it would be $79.00, however when I was try to do the order online it came up $59.00.. I gave her my Lowe’s credit card number.. she came back on the phone and said the card wouldn’t go through, I ask her why.. she wanted to know if it had been awhile since I had used the card.. told her it had been, she said my account had been closed.. so I told her I would just give her my debit card.. she told me all she could take was Lowe’s Credit card. I don’t understand if my account was going to be closed why wasn’t I notified and I would have kept it active. What I was ordering was over $300.00. And don’t understand why my debit card couldn’t have been accepted.I have bought a lot from Lowe’s in the past.. but after being done this way I will take my business elsewhere.

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766. Hi I ordered blinds from Lowe’s in fremont ohio. Custom 200.00 blind I waited 1 week longer than told for delivery & when I finally received them they didn’t cut them the size I asked

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767. I ordered a bathroom vanity top back in Dec. It was partially installed in Feb. I have called every two weeks and it is still not installed. Blaming it on vendor Every time I call and say it will be another 2 or 3 weeks. Called install last week and asked to speak to manager. Didn’t like the answer she gave and asked to speak to someone higher up and was told that she was as high as I could get.As long as it has taken, and as big a corporation as Lowes is, seems like you could have gotten another vendor and rusjed this though instead of making me wait over 3 months.

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768. Completely disappointing with your customer service at your west Tennessee stores! The employee completely ignored us while talking on her personal ce phone and gave us no information on what she was doing to find our online order she continued laughing with a personal cell call

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769. TRIED TO ORDER A WASHER AND DRYER ON LINE ,HAD TO CONTACT THE STORE BECAUSE IT WILL ONLY DELIVER THE WASHER NOT THE DRYER ,AFTER SPEAKING WITH YOUR CUSTOMER SERVICE EMPLOYEE ,JOE,I ASKED FOR A MANAGER ,HE HUNG UP AFTER 5 CALLS LATER I SPOKE WITH OMAR ,A MANAGER ,DOESNT ACT LIKE ONE,AND I CANCELLED THE WHOLE ORDER ,WHEN WILL CORPORATE CARE ABOUT ITS CUSTOMERS

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770. I am done dealing with Pocomoke City, Maryland 21851 Lowe’s and the Lowe’s establishment entirely! After spending thousands of dollars purchasing multiple items and dealing with multiple disappointments with their outside hired delivery company, I am moving 100 percent of my future purchases to Home Depot! The delivery company that Lowe’s Pocomoke uses are unreliable, unprofessional and unacceptable! Tomorrow I will go to Lowe’s Pocomoke City MD to get a refund of the $2,300 I spent on a refrigerator that was suppose to be delivered today. Then I will go to Home Depot and gladly do business with them.

     Reply

771. Went to buy a dishwasher, Moreno Valley Ca. My wife gave her credit card, cell #. They would not let her sign,Said that I,her husband,must sign.WE WALKED! BTW her FICO is 849

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772. How can I get my money back for a purchase and setup that has not been done yet? I made a purchase on may 6th to be delivered may 16th. It was delivered damaged and another was sent without an ice maker. i have been waiting on someone to set up the ice maker and no one has come yet. I’ve had two delivery dates set and no one has shown up. VERY POOR BUSINESS. I can be reached at 903 815 1022 I made the purchase at the Sherman, Texas store

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773. Important information from Lowe’s
     Hello Rex,

     Thank you for contacting Lowe’s. My name is Carla and I’m happy to help.
     Thank you for your service.
     I apologize for the experience with the refrigerator purchase from the Lowe’s of Wilkesboro, NC. I have forwarded your comments to the Senior Store Management team for a 24hr follow up.
     Lowe’s is committed to helping you achieve your home improvement goals. We have the right products, service and value – whether you’re a DIY customer, Pro, or prefer someone else to do it for you. We’re here to help online and in our stores, so if you need additional assistance please.
     1000 Lowes Boulevard, Mooresville, NC

     No Follow up received.
     Than

     From: [email protected]
     Sent: Saturday, April 24, 2021 16:47
     To: Buzz Reynolds
     Subject: RE: [EXTERNAL] Received out of box damaged Refrigerator and paid retail

     Hello Buzz,

     Thank you for contacting Lowe’s concerning the delivery of your refrigerator from the Wilkesboro Lowe’s, store 701.I am sorry to read of the issues you encountered with the delivery and damage to your refrigerator. I understand your frustration. Thank you for your service to our Country! I apologize for the delay in my response.

     I am happy to assist you. I have escalated your concerns to the Senior Store Management Team at the Wilkesboro Lowe’s documented under record 1-38379223107. You will receive follow up within 24 hours from a member of Senior Store Management or their designated representative.

     I apologize for any inconvenience. We appreciate you for being a valued Lowe’s customer and look forward to assisting you in the future.

     If you have any further questions or concerns, please respond to my email or contact our Customer Care Team at 1-800-445-6937. Our hours of operation are Monday through Sunday, 8:30 a.m. to 7:00 p.m. EST.

     Thank you,

     Trish C.

     Customer Experience Professional.
     Sent: 4/22/202 AM
     To: “customercare @lowes.com”
     Subject: [EXTERNAL] Received out of box damaged Refrigerator and paid retail

     *EXTERNAL SENDER*

     Good morning,
     I purchased a new LG refrigerator in February, you can find the order with phone number 336-902-5578. Delivered to 431 Country Club Hills Dr. Wilkesboro, NC 28697 on Wednesday 4/14/2021. Rex Reynolds

     I received a text notification for delivery on 4/12/201 for between 10:00 AM and 2:00 PM. I took time off from work to be able to receive the product. By 3:30 I called 336-838-1500 and asked for deliveries, after about 10- 15 rings I was disconnected. Repeated process same outcome, disconnected.

     I called the 1-888-530-2772 number and spoke with someone and was told I cannot locate the truck with GPS which is sometimes the case, but your order is on the truck and they will deliver. An hour or so later called the 888 number and was told yes am sure they will arrive just really busy, ok. At 6:30 the driver called me via cell and told me he could not deliver as his assistant was not with him and no one to help him load the refrigerator on the truck to deliver, product was never on the truck so it seems. Driver says you will have to call the store and ask for delivery to reschedule.

     Tuesday 4/13/2021 called 336-838-1500 asked for deliveries, 10 to 15 rings disconnect, couple of additional tries same disconnected outcome. Are you starting to see a pattern forming here? Called the 888 customer care, was told I had to call the store to schedule.

     Called the store asked for a manager, went to customer service, guess what 10 to 15 rings disconnect. Retried and finally got someone, okay I will transfer, 10 – 15 rings disconnect. All in all I dialed 838-1500 27 times and made contact twice. I repeat 27 times.

     When I did make contact, I asked them not to transfer me to deliveries and told them the disconnect story, oh yes our new phone system has issues. I will put you on hold and find someone to talk with you. Okay progress I thought, went from hold music to a ring but this time no disconnect it rang and rang, for 12 minutes, yes 12 minutes. Finally someone answered and I told my tale of sorrow. She completely understood my frustration and would try to help, but she worked in paint and the transferred call was ringing around the store unanswered and drove her to the point of what the heck and took my call. I then thanked her for answering my call and said never mind I will just come to the store and speak to the manager, she said to ask for Chad or David. I asked if they were there today, right now? Yes was the answer, in fact here comes one right now. I said I would like to speak to that person please, and you can let them know why I am calling. On hold for a few minutes and she says ” Can I get your name and number so they can call you back. We have company coming tomorrow and they don’t want to take calls right now.” You should read that last sentence again! I told her never mind if they don’t want to talk to me, I don’t want to talk to them. Please read it one more time then put yourself in my shoes.

     Later Tuesday I get a text that my refrigerator will be delivered Wednesday 4/14/2021 between 8:00 AM and 12:00 PM.

     Wednesday they arrive, about 8:30 first delivery, nice guys. I wait in the driveway and down comes the refrigerator, I asked did you unbox in the truck, no sir It was not in a box when we loaded it this morning, and one of the handles was bent, see attached pic. Driver stated, “I asked at the store does the customer know its damaged, he said they store told him I was aware.” Nope not true I paid retail and was expecting a new Refrigerator. I also wiped it down and it was dirty, you know sitting in the back of a store unboxed dirty. See attached.

     So I called the 838-1500 number and after several disconnects I get McKinzie, told her the dented product delivery story, she said, “well it was fine when they loaded it must have been damaged on the truck.” I said that’s not my problem and why was it delivered unboxed? Stone cold silence, then she remarked I don’t know, I see it arrived at the store on 4/2/2021. I asked was it in a box on 4/2/2021? She said I assume so, but I don’t know. I told McKinzie that I feel like I paid retail for a scratch and dent product that’s been sitting in the back of a store somewhere. She said she would speak to someone about the handle and would call me back. Later, I did receive a call and she left me a message that she spoke with one of the managers, and that they would pull the handle off of the display model and swap them out no charge. I am not sure what manager she spoke with, as I have not heard anything from those two , Chad or David. Since then I have called twice daily to get a used handle. Same song and dance 10 to 15 rings and disconnect.

     As I sat in my kitchen last night, looking at my Lowes purchased Kitchen Cabinets, dishwasher, wall ovens, cooktop, tile floor, the Pella windows, hardwood floors etc, and I realize the old GE refrigerator also a Lowes purchase, will be missed, as it was dent free. Funny my old GE was a damaged purchase, 15 years ago.

     Respectfully,

     Buzz Reynolds CSP
     Navy Veteran
     Territory Manager
     Performance Technical Sales, Inc.
     Office: (336) 838xxxxx
     Cell: (336) 902xxxx

     Reply

774. We bought a brand new washer and dryer with a 5 year warranty I need some help sooner than later

     Reply

775. Ihave been CALLING Lowes in Albany Georgia and I have been emailing Lowes about refrigerator I purchased on April I8th 2021. It were delivered on May 7th and the delivery guys unboxed IT in the driveway and the refrigerator had a dent in it and the delivery guys returned the water line hoses back to the store because I didn’t need them. I can’t get back to the store because I have had knee surgery. I only want Lowes to knock off some the price I paid for the refrigerator because of the dent and I want my refund FOR the water line hoses THAT were returned to the store by the delivery guys. I have been getting hung up on at the store since May 7th and I can’t get any response about this matter in any of my emails…
     Cynthia Odom
     xxx S 4th Street
     Cordele, GA 31015
     229-947-xxxx
     Cynthiaoxxxxxx @gmail.com
     Can someone please help me with this situation. Thank you

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776. Yes Im writing to ask what is the purpose of having a warranty on anything. Craftsman weed eater purchase 06-25=2020 sent off for repairs and was told it couldnt be fixed.

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777. I purchased a whirlpool refrigerator on 3/27/21from Lowes in White Marsh, MD. On 5/16/21 the freezer ws no longer freezing. I called the manufacturer on 5/17/21 as the appliance is still covered under a manufacturer’s warranty. The service repair man came in 5/20/21 to inform me that my brand new appliance is in need of major part. But this part is on backorder. So currently I do not have a working refrigerator. I have a child and it’s getting hot outside. My food has spoiled at this point. I have been to Lowe’s twice to seek assistance. The first time I was given the service advantage number which only took me back to whirlpool . Which is something I have already done. At this point would like to return this lemon of a refrigerator so I can purchase another working refrigerator as soon as possible. There is no date when the part is suppose to be available so I’m not sure how much longer a person is supppse to live without a major appliance.

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778. My adult son worked at Lowe’s for over a year until recently. He felt like he was continuously harassed by a manager named Lilly. He won’t file a complaint because he feels nothing will be done and it may hurt his chances of finding another job. She made it known to all when he gave his 3 weeks notice that she was happy and glad to see him go. On his last day at work, she walked up to him and asked him if he wanted a silver star. When he looked at it, she had whited out someone else’s name. He felt embarrassed while she thought it was funny. What kind of professional manager acts like this? I am shocked and disappointed that Lowe’s would allow such conduct from their management team. I feel this problem is due to higher management in the store not being present or taking the initiative to SEE how their management conducts themselves. My son suffers from depression and anxiety which upper management knows about and Lilly has only made it worse with her attitude towards him. I have spoken to a few people at the store and was told they feel she has a problem with his ethnicity. They witnessed how negative she had treated him and another male employee but everyone is afraid to say or report any thing to the corporate office. All I know is I am a professional and there is no reason for anyone in management at Lowe’s to treat any employee the way my son has been treated at the Radford store. They will one day mistreat the wrong person and find themselves in a legal situation. I hope corporate takes this seriously and investigates the management team at this store.

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779. Good afternoon,
     I may be a broken record here, but I have had the worst time trying to order countertops through your store #668. Salesperson was friendly and tried hard, but there have been several instances where I paid for an item to be ordered, like a faucet, was told it wasnt available after, we purchased another faucet then the first one shows up at my house. So apparently there are issues within the inventory system. As for the countertops, we were told so many different time frames from the beginning and have been trying to plan with a contractor and Carpenter due to the fact that we are doing a fairly large reno. I ordered the allen & roth quartz on 4/11. Paid near 10k and recieved contracts on 4/26. All the while talking directly with third party installer Cabinet Express. Here it is 5/21 and after emailing our Lowes project manager, just today I find out there’s a national shortage? Wouldn’t Sage know this when I contacted them a month ago? I was told to expect our order #679005794 to be sent to fabrication on 6/16? Then shipped to Cabinet Express in Gallatin, TN, who are supposedly running an 8 to 12 week install turn around? So if I math is correct, this may not be completed until September? This cannot be right, 5 months to get countertops. I would really appreciate someone looking into this and getting back to me. This is insane! I am sure you can understand my frustration and look forward to having someone I can talk with to find a better solution.

     Reply

780. Spent nearly $13,000 for 24kW generator in your Monroe, LA store…..Generator in store, and Smartswitch supposed to be in store…….The person coordinating at the corporate level is unprofessional and unresponsive…..Talks to me with an attitude……I should have been discussion the install with her NLT yesterday (20MAY21)…..Instead, nothing. Her name is Chandrea 3176754605…….I want my generator (for my parents), yesterday…….Please contact the store or Ed Pheasant 3183073341 and get this moving….If need be, contact me 2403555201……I just want what I paid for….Thanks

     Reply

781. We ordered complete house and garage siding project in February. We understood there would be delays in getting materials because we wanted a specific color. Our installation was to begin Monday, 5/17/21 per our installer who called me on Sunday, 5/16/21 to ask if it was okay for them to start 2 days ahead of schedule. We were fine with that and arranged for someone to be here all day to do whatever needed to be done to get the job done. No call, no show. No contact from Lowe’s or the installer. Tuesday, 5/18/21 SOME of the material was delivered, still no installer. The installers showed up, they apparently notified Lowe’s their circumstance, no respect shown for the customer to notify us. The crew is great, does good work, no complaints on them at all. Lowe’s, on the other hand, did not order the corner pieces to match the siding. They subbed it with white. The entire look is not what I wanted or paid for! Our siding is Brownstone. Dark brown. We are stuck with white on all our corners. Our installation crew has had to make repeated trips to get the rest of the materials. The only thing delivered was the vinyl, no wrap, no screws, nails, sealant, trim, you name it, it wasn’t here. I paid cash, up front, as is Lowe’s policy. I would NEVER recommend them for a large project, they simply failed. Sorry doesn’t cut it in this case, my house and 3 car garage do not look they way I pictured. I will be seeking compensation. At this point, I don’t even have a loan I can withhold payment on!

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782. Good morning,
     My name is Sylvia Pinkney and I am a teacher. The school year is almost over but some teachers work during summer time too. I am one of them :). I love to teach and give my time to the students. I want them to be successful and life long learners. I applied for summer camp to be Home Economics teacher. I received an email with an information that I have that job. I am so happy but at the same time kind of worried about supplies for my students. Summer Camp should be fun with lots of hands on projects. I am writing to you for a help. I know Lowe’s is a wonderful company who cares about others. I would like to ask for donations if it’s possible such as starfoam/plastic cups, plates, forks, spoons, knives, tea bags( black tea, green tea, etc) sugar, cream. I am planning different activities and I need lots of materials. For example: I want to have a “tea party” lesson with my students. I have an idea to make a lesson about different kinds of tea, nutritional information, where is the main origin for distribution of the product etc. I live in Shreveport Louisiana. My email is sylwiagasixxxx @yahoo.com
     My phone number is 318573xxxx.
     If you could help with this project let me know.
     Any help is appreciated.
     Thank you.
     Sincerely
     Sylwia Pinkney

     Reply

783. Hello, I am/was a customer of Lowe’s. I place an order for a LG washing machine order#724403422 on Sunday May 16 online because it said it would delivered on Monday May17th. I signed up for text message updates and received a confirmation text that they would notify me of any updates on my order. Monday morning comes I am home from work waiting on a delivery I got no notification text. So I check my email at around 1200 hrs, well I see an email sent at 2318 hrs May 16 about a delay in delivery. So it has been changed to Thursday May 20. I take another day off still no text updates. The website still shows it going to be delivered today, May 20 as of 1454 hrs but I called CS and rep. Hanna told me it’s not going to be delivered and they don’t know when it will be delivered. What kind of operation is this. I spend over $800 on this machine and too boot Lowe’s has dropped the price for a product that you don’t have and I paid $150.00 more for. The CS rep. said I’d have to cancel that order to get the new sale price. Are you kidding me? I lost 2 days pay and possibly another if this machine ever comes. Oh and by the way the machine also shows 1 available at the store I ordered it from in Butler, NJ Store still as I type this complaint. I can’t believe how inconsiderate Lowe’s is to do something like this. Very poor communication on Lowe’s part. That cost me money. I do have a case # 01464163 for whatever that is worth.

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784. I ordered 20 traffic cones from the Auburn WA #1089 on May 6, 2021. Because I had purchased all of the ITEM #1356270 they had in the store, they would only reorder if I pre-paid in full for the additional 20 I needed, which I did.
     I work for an elementary school in a district very near this store and purchase these yearly. I was told that they would call when they came in. On May 17 I received a call letting me know to come in and they were behind a desk with my name on them. My custodian went after his workday to pick them up. He was there for over 90 minutes with several staff helping him. They finally called in the manager, who was rude, inattentive and acted as though he could have cared less if he was there for any reason.
     When he left without the cones, he contacted me, I called early the morning of May 18 and asked to have the cones delivered, at no charge. They said that would be no problem, got my address and phone number (again for both) and said they would be on the truck and we should have them on the 19th. In the pm of the 19th I got a call from the shipping company they had gotten the incorrect address from the store. The numbers were mixed up 3106 should have been 3601, said S, should have been SW, said zip 98003 should have been 98023. It is now Thursday the 20th and we still do not have our cones. The only staff that were half way nice were the pro desk people, but they got the address wrong. The manager and the help in the evening were awful as was the person I first talked to when I called the day after our initial attempt to pick up.

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785. I bought a dishwasher 2 weeks ago. Scheduled a delivery date. I called that morning to make sure I was on the delivery. Yes stop 9. They has wrong phone number so I gave them correct #. Never got delivered and no call!! I called this morning and they tell me it’s at the store and can redeliver Saturday and I’ll be unavailable for another week! That’s why it was scheduled for yesterday!!! This is really bad business!

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786. Your cullman, ala store will go out of business, with the way they treat their customers. I cannot believe how they treated my brother. I noticed you only have a one star rating. and complaints. I can see why. They were very rude and incompent acting. Bad Employee’s can ruin your business.

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787. I just want to give a compliment to the store manager @ the Lowe’s in Avon Ohio. Her name is Michelle . She went above and beyond on issue I had with a product I purchased. She is awesome. She made sure I was taken care of. I just wanted to tell someone in the company about a awesome employee. I will be a customer for life

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788. Hi, I went to lowes this morning@ 9.00 a.m at the lumber pro desk, this lady name hayley i think her name is told me they busy , she offloading a truck. Then she said hold on and then Dan came to assist. He could not get through he said it’s not allowing him to process payment he waited like 1/2 hr trying to figure it out. Then they paige the mgr ashley she came around 10.05 a.m and she said oh you have to cal IT to fix the problem meantime it’s already 1hr wasted then he told me to go home. He will call me to process the payment i left all my information for my card. He text me and said the order was processed but never gave me info on amount and when it’s gonna be ready for pickup nor order number. Can you call me pls i still have more to say. #732 877 xxxx it’s the Woodbridge lowes.

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789. Night and Day
     I am from Maryland and use Lowe’s Homeimprovements in California, MD. The people that work in that store are incredible, helpful and polite. Then there is the store in North Carolina, Knightdale, NC. Where we ordered a refrigerator for my mom’s kitchen. Not a store that is helpful at all! My 86 year old mother who is sick with cancer and has problems getting around, talking at times, and problems hearing has been treated horribly by this store. You would think that after telling someone in customer service that the store put you on hold for over 30 minutes then cut you off more than 5 times last Saturday someone would help a little ole lady. Well today is now Wednesday and we have still been making calls today to get attention. Finally this afternoon the store believes they have solved the problems but I don’t believe they have. The proof will be in what happens, when on next Wednesday the refrigerator is delivered. My mother does not need the stress that purchasing a $ 3000+ refrigerator has caused her. If Lowe’s can’t get their act together then I am going to have mom cancel the order. The moral of the story is… don’t wait until you have a broken refrigerator before getting a new one if you intend to buy from Lowe’s! I thank God the two we have now still work. My refrigerator in Maryland came from Lowe’s and the purchase went very smoothly!

     Reply

790. On 03/12/21, I placed order # 861585601 for 55 boxes of flooring and transition molding. I paid in full for the order and delivery. On 03/20/21, 54 boxes of flooring and the molding were delivered. I was told the remaining flooring would be delivered and if there was a problem I should contact the Conroe Lowe’s. Since then I have visited the Conroe store seven times and made an unknown number of phone calls with no results. I have been promised many times to get a call back from Lowe’s but have never received a call. Brandi at the Conroe Lowe’s told me the flooring would be sent from the Katy store the next day. That was two weeks ago and I have heard nothing and Brandi won’t return my calls or speak to me on the phone when I call. I am now worried that particular flooring is no longer available and I won’t be able to do all my floors in the same flooring. I either need my remaining flooring delivered or I need Lowe’s to come pick up the existing material stacked in my spare bedroom so I can find another style with sufficient product. I have been getting the run around for two months now and am thoroughly disgusted with Lowe’s.

     Reply

791. Lowe’s has one of the most aggravating website to find products on. Needs to be more simple to use sometimes I go to Home Depot because I can’t get to it to come up at Lowe’s website keeps giving internal error messages at mayodan site

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792. I have had the worst experience with Lowes Epping NH and Lowes Salem NH. I wanted to purchase a ride on lawn mower and was given the run around. Also when asked for a call back on each location they did not call me back. I am very disappointed in the treatment of customers.

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793. My name Carlos Colon I purchased a patio door on 4/26/2021 at your wollow Groves store in Abingdon PA. That was set for install on 5/18/2021, but my door was sold to someone else on the day of my installation. And I was not call about this matter. I visited your store to find out that my patio door that I payed for was sold to Netherland customer. And I have to wait three weeks for another door to be ordered and two to three weeks for my installation. I need fir someone from Corporate office to call me about this matter asap. Thanks you

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794. This is Tony Nelson I bought some windows back in January and one was broke and I’ve been trying to get my refund back for the window sense March and I still haven’t received it for $273.71 and I need to talk to someone about this I’ve been in the store talked to the manager and I still can’t get nowhere about getting my refund phone number 870-592-xxxx

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795. I would like to bring to your attention possibly fraud occurring at the Lowe’s store at Kings Plaza Brooklyn NY specifically with my order #723054749 I Connie to receive very shady information about this order and I’m trying to reach out to the corporate fraud department to investigate. My phone # is 704 995 xxxx. Also reaching out to the AG dept on New York and department of consumer affairs of NYC.

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796. I just wanted to bring your attention to the outstanding
     service I received from Katrina Klinger who works in deliveries at your Bethlehem PA store. I ordered a natural gas grill online and instead was delivered a propane gas grill. After many phone calls trying to connect with someone who could help me , I was connected with
     Katrina . She investigated ,found the problem and got the solution for me and located the correct grill and had it delivered to the Bethlehem store. This may seem like a simple task but I tried with no success many times until I was lucky enough to have Katrina answer my call.
     Sincerely,
     Adele Ranieri

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797. Having problems with my local store in Huber heights ‘ Ohio 45424 store number 781 getting run around on windows blinds since April 2021 / getting conflicting information! And I paid almost 1800 dollars for my item ordered! I hope you can figure out what is going on! I have called several times and I get a different excuse each time! Getting excuses each time!

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798. I purchased a refrigerator on 9/17/19 with extended warranty try to call for service on 5/17 /21 got service center put me on hole for about30 min then was drscontacted how do I speak to a live person need service please have someone call me at 985264xxxx

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799. I am having a problem returning a faucet with a receipt .I could not get a plumber yes it’s over 90 days but no one would go me to the house he finally did wrong faucet.i just wanted a credit to get another proper faucet I’ve emailed and called numerous times. They answered me once thought I didn’t have a receipt please someone have curious and contact me 631 650-xxxx or 516 381-xxxx thank you

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800. I’ve been waiting for my washer to be delivered for 3 weeks now. I received a text yesterday saying my delivery was 15 minutes away. After an hour went by I received a call from the department manager Randy McDonald store #0140. He said they can’t deliver my washer because there’s water in it. I told him there is no water in it, and hasn’t been for a least a week. Then he said their 3rd party just tried to deliver it and the lady was rude so they left. I told Randy that nobody had been to our house, so I didn’t know what he was talking about. Then he said the delivery had to be rescheduled to next Saturday. He then told me they have been calling and some lady keeps telling them to stop calling and and harassing her. I told Randy they must be calling the wrong number. Why on God’s green earth would we tell someone trying to deliver a washer to stop calling and harassing, or be rude to the point the delivery people felt the need to leave. He told me that’s just what the 3rd party delivery people told him. So he just believes it, just like that. It makes no sense. I can’t believe the disrespect and total laziness of this store #0410
     Good Luck with Randy McDonald Delivery Manager #0410

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801. This pandemic over the last year-plus has affected all of us in some form or another. Almost 600,000 deaths so its not anything to play with. I find it very disturbing that our local Lowes store is not abiding by the mask rules. The store is in Manchester, NJ, 08759. Your employees have masks on but under their chins, or yet waiting on customers without masks. I spend loads of money in this store but lately find myself at HD even though I dislike HD. Do wats right, please. The newer Mgr at this store sucks, even employees hate him. Thank you.. I have turned this store into the State of NJ Board of Health and Covid response.

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802. They withdrawed 3 times for one item!!!!!

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803. went to lowes in troutman yesterday to look at and buy a UTV. tried the 500 but more interested in 700. They could not find key. I called today and asked customer support, she checked and said they found key. I went down again with intention to buy. they could not find the key. was very apologetic but I waisted 2 days and still waiting on a call about finding key. This is the last 700 in area, I feel it is being held for someone. May be wrong, but why would you not be able to find a key. Broken security system or something

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804. Kept me waiting 45 min for a lite trailer title and they finally said they would order it and I agreed that was fine and then they tried to sell me one were the lights did not work actually tried to get me to fix it 😳

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805. Their is a department supervisor of appliances named ken who puts his jobs on the lower staff while not doing his job custome complaints and fixing customer orders are not being taken seriously by said management. He is also saying he is in appliances to those in millwork while telling those in millwork that he is in appliances. He has been at lowes store 2704 for 12 years and has gotten to comfortable. He no longer take the customers orders seriously and their is no fallow through after selling. Please send someone to truely take this seriously as it has become a bigger problem. 2704 store knows when district sends someone so that seems useless as they will just be on their best behavior.

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806. Hello, I went Friday afternoon with a sample of my paint to have my pool area painted. The lady at the paint dept desk very nice and helpful grab my sample and her chart and said this is the one that matches your sample. I bought 2 buckets 10 gls of pool deck paint and took it home. As the painter was working I noticed it was much lighter in color so I stopped the work and went the next morning to correct the problem. At the desk another lady very nice. I explained to her what happen so we agreed on a darker color so my wife and I asked for the above color. The lady said ok and mixed the paint I took my 2 bucket of paint home and left it on the lanai for the painter to work as we had shores to run. When we came back we were welcomed to a peach deck the lady had entered the wrong code. no what we had in mind. I when back to lowes and explained to the manager on duty Andy my problem
     He told me that the color I was given was my next darker color even though I asked for an specific color Adove and refused to exchange the paint. I explaint that I gave them a sample and ask for a specific color the 2nd time and that now I have to pay the painter again to Wright the wrong he stated is not my fault I don’t know what happen in the morning and that is not his problem If I had to pay again for labor. He said all he can do is give me 50% off on my next purchase. I spent $310 and was given the wrong paint twice. He has very low customer service

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807. I just ordered wall to wall carpet install from Lowes and am very pleased with the product and the price so I decided to add to my home improvement order by purchasing luxury vinyl to add to my entry way, kitchen and dining room. I chose my pattern and make and was then told the installers won’t install this chosen product because it is a “glue down.” Fine, we found a floating installation product similar to my choice but $1 more per square foot. Oh well…The contract was priced and worked up and I was pleased with it regardless…UNTIL…my salesman identified a rather expensive error in amount of product ordered, not in my favor of course, due to the computer “defaulting” the product case amount to 1. The salesman told me he has informed corporate regarding this issue and problem several times and it has not been upgraded. I am pretty upset about this…I had planned on paying for it yesterday but was unable to which might have not been a bad thing. This is my second install from Lowes that came with a “problem.” The blinds issue was resolved fairly easy but this $1000 increase in price is rocking my world…and I am really not impressed. I also had the salesman remove the $150.00 delivery charge which made NO sense to me. The item isn’t in stock. Lowe’s has to order it from the warehouse. The warehouse ships it to Lowe’s who in turn ships it to me for $150???? No thanks…I’ll pick it up myself just like I did with the blinds. If you don’t have the product and it must be shipped I don’t believe it is fair to hang that charge on the consumer. But, that’s just me. I just wanted to alert you to this and I’m not expecting anything out of this other than a fix to that default problem. (Truth be told, somebody besides me should have noticed that the materials charge was kind of low????) Just venting and unfortunately going somewhere else for some second opinions…

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808. I order online Order # 723352824 5/2/2021 aluminum fences I was told delivery date 5/14/2021 10:30am to 2:30pm I took a day off from my work delivery never came. I cold the following day customer service put me on hold I heard music 40mins I hung up I called again still no response to my order. I will give until Monday if still no response I will cancel my order. And buy somewhere else.

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809. We purchased all of our appliances at the Amsterdam, NY store.

     We purchased all our appliances for our new kitchen . We were told that you would hold onto them for as long as it was needed. We were told if we wanted the products that we wanted that we should buy know (February) because it would take a long time to get it because of covid. So we did what we were instructed by the store employee. We just started to demo our kitchen. We will not be ready for the refrigerator, microwave and range hood till 2-3 more months and we have no garage to put the products in. Today Lowes tried to deliver these . Oh also we bought the stove that matches . We also just purchased a washer and dryer. So Alexis states that we have to return and purchase when we are ready to get the appliances. That is really not good customer service.
     Please have someone give me a call within the next week because that is all your store has given me for time.
     Pretty sad that the employee is not educated enough to know the company policy.

     If we have to return our products you can also take the stove that we purchased as we will not be able to match that with other products.
     My number is 518848xxxx

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810. Dear Lowes Customer Service & complaints Department:
     This is the second time I am sending this email to you. (05/15/2021). I did sent the first complaint in 05/08/20201 to Lowes Customer Service & complaints Department.
     I am a Loyal Lowes Customer during last 20+ years from your Rochester NY 14623 and Middletown DE 19709 Lowes Stores. I bought a lots of Appliances, garden and home improvement stuff from Lowes. And I like your service too.
     But Recently, I have very poor, unpleasant experience with you. I order and bought a security door for my new house front door from your Middletown DE 19709 Lowes Store at Oct. 27, 2020 with installation service which took 3 month waiting to finish. But there are missing parts and damaged parts. So, the crew or serviceperson need come many times to continue the job. I went to the local store 20+ time to discussed the problems with your people and show them the picture of the problems I took. But, They ordered the wrong parts and wrong color. The crewperson are also very busy and always missing the appointment many and many times. After six+ month the door still cannot be used. Middletown is a very windy area. I have to worry about the unfinished door all the time if one day the door will blow away. I am so disappointing for this poor door and poor service from Lowes. I waste a lots of energy and time to deal with this issue. I am asking you Refund me and pay me the Loss of my energy, time and for this poor damaged door and resolve this problem for me ASAP.
     Thank you.
     Here is the information of my security door
     Sale# S1571AM4 144xxxx Trans# 1580xxxx. Date: 10/27/2020. Cost $495.00+46.55+41.77
     My Name and address: Ti Lin Liu xxxx Laughton Ln, Middletown DE 19709
     Phone# 302516xxxx email Address: txxxxx @rit.edu

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811. I had a fantastic experience. I’d like to contact the CEO.

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812. On May 10,2021 i went to lowes 28650 telegraph road southfield mi 48034. I went to lowes looking to purchase a frost free chest fresser with a lock. The size frezzer. there was an older afrecain amercian lady who went on the internet and told me they had a frost free chest frezzer with a lock that was 8.7 cubic feet. i exsplained to her what i was looking for several times. i also told her where i live i need a chest frezzer with a lock to it. she acured me it had a lock on the frezzer and it was froost free. i paid for a frezzer that was suppset to have a lock and for it to be frost free. I shoukd have not recived a frezzer that i didnt ask for. The frezzer that i wanted i paid for so why do i have to come out of pocket with 250 dolloss more when she should have sold me what i asked for. before leaving the store i asked her 2 more times and she said yes i even asked her before i slide my card i had people with me who can testify about what he said. This is her fault not mine if she didnt know what she was doing online she should have not sold me a frezzer the only thing i wasnt is what i asked for and paid for which was a 8.7 frost free chest frezzer with a lock. Thank you

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813. I have been waiting for a refrigerator for a week, twice I was scheduled and twice it did not come. My food is spoiling can you help. Butler NJ Lowe’s

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814. i ordered a lr8918p grab bar lowes sent me a l8718 grab bar i contacted lowes on on the inter net and ask if i could return this to the store for my refund they said yes but the store would not because it was the wrong item silly

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815. I purschases lvt planks from lowes in osceola pkwy, florida. FROM THE BEGINNING it was a nightmare….ur store floor mgr crystal was great n helped all she can….but from getting orders in time or at all to installers being unreliable and calling out. Between getting my floor n my steps dine had to wait a month. We paid alotttt of money for floors n installation we are super disappointed w service..for this service We could of gone to home depot.

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816. Del Conca Rialto porcelain tile 12″x12″ white.
     currently carried in Canada Lowes but not available in the United States. Please make it available again in the United States. Always a sellout. Lowes Canada item no. 88541.

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817. My service with Lowe’s installation on kitchen cabinets has been very poor the quality of these cabinets are very less than what I had expected when purchasing these cabinets I was told that there will be plenty of room for all my belongings that I took out of the old cabinets these cabinets said in my living room floor for over six weeks before they even begin to install once they install them the cabinets are so small on the inside that I hardly have room for a third of the items that were taking from the cabinets I now have so many spacers in my kitchen that I hardly have cabinet space which defeats the purpose of what I was trying to do it achieve the appliances and the cabinets have been in my home with my family have been no work in kitchen I still today have no work in kitchen I feel as if I was totally missed lead by the sales person at the store I’ve now had to purchase all items for this kitchen since then the cabinet installer has left one of his screws outside of my home which caused me to have a screw in my tire I share these concerns with the local Lowe’s and I’m not I haven’t any results I am being charged already for my credit card for services that I have not completed nor am I satisfied with these cabinets has come to me several times and been taken from my home several times because of measurements problems that my sales person from the store has made things very difficult for my wait time for my install it’s been months at this point now that my family and I have been eating out three times a day with no work in kitchen I have no countertop still no sink no disposal food dishwasher is sitting in my dining room in the middle of my floor my microwave a KitchenAid microwave came to me damaged I have extra boards for cabinet the extra cabinet that were ordered that are sitting in my living room floor as we speak that I’ve also showed concern about that has been billed to me and not being used I have so many other concerns and questions but no answers I have put survey after survey in no one responded I have spoken with a lady Tammy that’s supposed to be my regional go to person which is not being very friendly being that I have complaints I feel bad if I am a customer whether I’m on the complainant side or the happy side that I should be heard a customer is a customer I have nowhere else to turn but to ask corporate to please contact me to here or send someone here to see all that’s happened in my home I have boxes and boxes of items that needs to be put in the cabinet that I cannot throw away because these are family items over the years that just cannot be put into trash these items from my family that has been givenWith sentimental value my name is Candace Jones my contact number is 443-345-xxxx please help

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818. Major complaints. Call 318 377xxxx or 318 393xxxx.
     Not a happy customer and I spent 5000.00.

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819. I use to like shopping at Lowes for home repairs & touch ups but recently I had a big issues when I needed an installation done. It took closed to 3 wks from the original date that was given. I called the manager, Laura S. & Shana, over the Installation dept. but no success. Neither one of them returned my calls regarding my concerns. I took off two different days (2 different wks.) and nobody showed up. Finally the 3rd week, they showed up.

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820. I purchased a fridge from a local store in Houston over 2 weeks ago, delivered white fridge,when we ordered stainless steel, told delivery men to return to store, called 5/10/21 only to be told stainless is out of stock until sometime in June, I’m very upset we were not told that at the store we purchased, and to be told they have to verify the one has been return to the store, I mentioned to the person to cancelled order, and refund amt. back on my credit card, only to be told 7-10 days, not acceptable, not good customer service.

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821. on 4-1-20,i went to lowes in monroe,n.c. and purchased a r-10 riding lawn mower,they bsaid it would be in on the 5th.and it wasn’t,i called them and they said it would be in on 15th.and it wasn’t,so i called them again,they said it would be in on the 20th.and it wasn’t,so i called them again,then they told me they did not when it would be in,so i call the indian trail lowes,they said they had 3 in stock,so i went to indian trail and purchased the mower from them.i told them i had ordered the same mower from monroe,and they said they would cancel the order,well after almost a year i am still being billed &1215.94,for the monroe mower.i have contacted customer survice 5 times ,hoping they would get it straighten out,with no clearing of this bogus debt.

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822. I signed up for dental insurance they at Cigna say I’m not signed up Lowe’s is saying I’m not insured no one will help look into this they only say that I’m not insured. I no let’s see if maybe we didn’t input it right or let’s get you signed up, we are so sorry. But no I get the same script read to me over and over. Carmens was snappy and rude and was talking over me . I should not be denied coverage when somewhere something went wrong. I shouldn’t of have to have something horrible happen for Lowe’s to take care of me. I need dental! I am sitting in my dentist office with a broken tooth that is cutting my tongue. That should be a life change . Please get me help and my insurance.

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823. I have had a problem with lowes for about a weekend I purchased a pella sliding glass door for 778 when it was delivered 4 days later there was a clearance mark on with a big yellow sticker saying clearance for 561 I called the store that it was not store policy to give refunds for that reason the clearance sticker was not on it when I purchase it I think I have a refund coming and I will take this further if I need to. Thank you

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824. I was in your Ithaca N.Y. store #1864 today to purchase plywood. I had to wait 15 to 20 minutes for them to bring in another pallet which i was ok with. What i was not ok with was they put the pallet on the second shelve, and didn’t have the courtesy to take the straps off or offer any help at all. That is really poor customer service ! By the way i am a senior citizen.

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825. Below is a detailed conversation with your chat service.
     Hi! I’m MyLo, your Lowe’s automated assistant. Here’s what I can help you with. Type “menu” if you need to start over.
     Where is Smartcore Ultra manufactured?
     You – 4:05 PM
     FOR YOUR PROTECTION: Please don’t share confidential information, like credit card numbers or security codes, in this window. A separate secure form will be sent to collect this info, if needed to assist you with placing an order.

     Want a copy of this chat to print out?
     Click on the (. . .) button above.
     Info – 4:05 PM

     Specifications, features and a brief description of the item can be found in the Overview section in the product page. Detailed product specifications can be found in the Specifications tab just below and inside the “Q&A” section.

     For manuals or installation guides you can check right next to the Overview section to find all the files available for the item.

     Is there anything else I can help you with?
     MyLo – 4:06 PM
     Just tell me where it is made!
     You – 4:06 PM

     There is a 30 day Price guarantee from the date of purchase. If the item you purchased is at a lower price. Just bring the order# to any local Lowe’s store and they will credit back the difference. Keep in mind that the price guarantee does not apply any discount offers.

     Is there anything else I can help you with?

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826. Store manager is telling white management to be nice to black employees. Implying because management is white they aren’t allowed to write them up when should be. That because they are white that they are being perceived as prejudiced. No other finding other than being white are proof of the accusation that was giving to white management beside their skin color. Meaning the store manger is being prejudiced and also bias to white management.

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827. I need to talk to someone about getting my money back. I have been dealing with my door installation since 10/20. Nobody at store #1057 has called me back for months. My install info is #66614xxxxx…Still haven’t completed the job. I called your corporate office a week ago and they haven’t responded either. Just refund my money since you don’t want to correct the terrible job!!! 314-712-xxxx

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828. Need to register a complaint

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829. Spring Event.

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830. Had a major problem with a delivery from your Kendal florida store, they damaged my driveway, driver was going to run me over, need my driveway repaired, cain’t reach store, had a dispute, took pictures, yesterday I was on hold for over one hour, 866-483-xxxx, horrible customer relations, might have to hire a lawyer next week.

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831. problem with getting washing machine fixed or replaced in a timely manner, 2 and a half weeks without a washer

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832. Hello;
     I’m Carolyn Tunstall, 1536 Barrett Road, Baltimore, Maryland 21207, 410-746-996. Recently place an order on April 14, 2021 with the Lowe’s store in Catonsville, MD for 2 security doors. On April 16, a contractor contacted me for a date to come out to install the doors. We set the date for April 20, 2021. I waited that day with no word from the contractor saying he would be late or unable to come. I contracted him that evening and he informed me he had mistakenly put the appointment down for the April 21. He stated he would come out the next days. On April 21, I waited AGAIN ALL DAY with no word from the contractor. I then contacted the store manager who put me in contract with Mr. Kenneth ?? the Coordinator for the Installation Team. I asked Mr. Kenneth to replace the contractor and send someone else out to complete the installation of my security doors. Mr. Kenneth informed me Mr. Danny McMacfinny would be out on Thursday April 22, to re-measure for the doors. However, Mr McMacFinny did not show up. Per Mr. Kenneth they got the information/instructions crossed. Mr. McMacFinny did come on Monday April 26, to measure the doors. He informed me the basement door needed to be ordered. ( the first contractor told me both doors were in stocked doors). He informed me he would return on Thursday April 29, to install the kitchen door. On Thursday I waited for Mr. McMacFinny but, he never showed. I called Mr. Kenneth again and he informed me it was his fault because he never contacted Mr. McMacFinny to tell him could go ahead install the kitchen door.

     I NEED HELP. It’s been 2 weeks with back and forth talk and no action with getting my doors installed. Lowe’s has demonstrated poor customer services and I’m very upset how this sale has work out.

     I also contracted the store today April 29, to make sure my basement door was order because I didn’t want to find out after a week that the doors were ordered. Guess what, they hadn’t been ordered. Mr. McMacFinny measured my doors of Monday April 26, and April 29 the order had not been placed. I spoke with someone at the store who told me he would take care of it today.

     Thank you
     Carolyn Tunstall
     410-746-xxxx

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833. I would appreciate if a supervisor/manager give me a call. I have been on hold for over 20 minutes calling corporate in NC. I’m calling in reference to the Belmont NC store

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834. I am asking that CEO Mr. Ellison(M) contact me ASAP to resolve insurance coverage on no cooling of refrigerator LG that had to be fixed in oct of 2020. Me and my wife lost about $300 worth of food which includes having to buy a small refrigerator. It is April 29, 2021 and we still haven’t received coverage from insurance. We are outraged and demand payment immediately. Donald Hill Jr 937-856-xxxx thank you

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835. My name is Richard Owens. My 1999 Lexus was stolen from the Augusta Rd West Columbia, SC Lowes on Wednesday April 28, 2021 at 5:00pm. I was parked under shed at lumber dept. for 10 mins noticed at register that another auto was parked in my place. I am disabled and a loyal customer for more than 20 years. A police report is filed and the police some to the Manager and was told he could not stop video until tonight and it would be tomorrow until he could see. I went back 8:30pm before closing and asked for Manager and was told that he had already left for the day.. I feel Lowes should be responsible due to private property and the Manager should have handled this or at least called me or west columbia police dept. I am very upset and your attention to this crime investigation will be appreciated. 803-936-xxxx is my contact Thank you, Richard Owens

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836. I have shopped at lowes a few times and the staff is rude, no help finding product. Always excuses so why employee these ppl. My bad experience will be shared with others. I think your staff is very childish. Business is business

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837. Dear Mr Ellison: me and my wife spent our hard earn money on a LG refrigerator around Oct of 2020 and the refrigerator went out around dec 2020. We filed for food loss and having to purchase a small refrigerator which total cost equaled between Close to $270 to $300 but the Lowe’s on Salem ave in Dayton ohio along with the insurance people refuse to give us what we’re entitled to. Sir I commend you on your achievement as CEO of Lowe’s but I hope and pray that the unprofessionalism of not being properly helped from Lowe’s, etc… is no reflection of your delegation as CEO of Loews. Sir me and my wife are outraged at the fact it is nearly May if 2021 and we still are being intentionally misled and denied insurance funds we are entitled to. The stress level I feel as an African american man is enough but when you throw in the injustice along with neglect from businesses is too much for me to deal with as a man. I have called numerous times to Lowe’s in Troy wood area but employees seem to really don’t know what they are doing or how to simply send us the funds we’re entitled to. Sir , I am not going away any time soon about this sickening unprofessionalism against me and my wife. I am tired of begging Lowe’s to be professional. This is why I’m writing to you now. Please contact me ASAP to reassure me that I can ease my wife and myself that someone at Lowe’s will step up and treat us fair and resolve our insurance issue and anything else that needs to be done. Thank You and God Bless You and Lowe’s /Respectfully, Donald Hill Jr

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838. My ring shows a big lowes truck using my driveway to turn around at 3:21pm. I have it recorded on my phone. I want reimbursed for damage immediately. I live at 580 carnival dr pittsburgh pa 15239 this is not allowed.

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839. You need a warning on your melamine covered products “CANINE CAN BE ALLERGIC TO DOGS “ I have a $1,294.00 bill to provide you with all the proof you need

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840. Brought craftsman from Lowe’s march 2019 stopped working Oct 2019, during Covid took it in and the person at J and J repair an authorized representative who look at the date and said the mixture was wrong, and the motor was damaged. Took to someone else and it was malfunction on craftsman , and he has seen too many like this. So I need someone to check out J and J for fraudulently cheating Lowe’s customers. I would like a refund and an apology after dealing withRob and the Supervisor Nick who told the next person to hang up. I also would like to know how many complaints j and j has.

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841. Purchased a dryer in Lowe’s in league city to on4/19/21.Needed the dryer delivered . A date and time was given twice one for that Wednesday at 646 pm and one for tweet 9am to 1pm.dryer not delivered. Went back to store fir some answers why no delivery ,I was told because there were missing parts. Sales person called delivery and had the deliver rescheduled for that Saturday no delivery. Called delivery and was told it was never placed but to reschedule at a diff. Number rescheduled and finally the delivery was made for today 4/28/21 and finally I have a dryer,so my question is to you what kind of explanation,compensation should received for such non communicated and upsetting ordeal.

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842. I bought 7 fence panels and 10 poles. One fence panel is broke and the boards are missed placed. It was delivered. I showed the driver , he didn’t care, I called the lows in Kissimmee they didn’t care. I paid 400 something for this order. Please help me get a hold of a human. I want it replaced

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843. When can employees stop wearing masks?

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844. I placed a $5000 online order on April 5th, 2021. The item was supposed to arrive (delivery) on April 12th. It’s now April 27th and I have yet to be able to get ANYONE, whether at corporate or the local store to tell me when I might actually receive my order! Waited online for a literal hour and a half to corporate to be told to call my local store (online order). Like I hadn’t thought of that! My local store, Pine Bluff, Ar, will never answer the phone no matter what department you tell the “bot” that you need! A human is impossible to talk to but on the one rare occasion that my husband did actually get to a human, they had no idea how to even pull up the order (he had the order # available for them, yet, they were still unable to provide us any information about the order or the delivery status. Meanwhile, do I go out and buy another $5000 generator or does Lowes actually have the one I ordered? Who will ever know because no one answers the damn phone!

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845. My husband bought an air conditioner 4/7/21 online, he called that afternoon to see if he çould pick it up, a lady said “yes, it’s here with your name on it” he arrived at the store, and the guy told him no it wouldn’t be there until the 14th. Unfortunately it was immediately urgent so he asked to cancel it. The guy didn’t do it correctly. My husband had to go back into the store again and have it canceled and then it still took four days for us to receive the email stating that it was canceled. Management is saying that we did not pay the $160 and they are refusing to return our money when the bank account says they took the money the direct express people through social security say yes they took the money and have not returned anything. So y’all have a major problem at the Weslaco TX store

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846. To: Mr. Marvin Ellison, Lowes CEO and To: the Chief Human Resources Officer or to whom it may concern.
     I hope this email finds you well.
     Lowes may be in violation of these Federal or State Laws?
     I allege that employee Ben Corsin refused a Religious Accommodation without proof of company financial hardship and ended my interview with him prematurely on 04/16/21 for a Order Fulfillment Position at Store # 2649 in West Chester, Ohio.
     Title 18, U.S.C., Section 242 – Deprivation of Rights Under Color of Law  (states in part) – see entire law.
     This statute makes it a crime for any person acting under color of law, statute, ordinance, regulation, or custom to willfully deprive or cause to be deprived from any person those rights, privileges, or immunities secured or protected by the Constitution and laws of the United States.
     Punishment varies from a fine or imprisonment of up to one year, or both,

     It’s my understanding that the CDC is not a regulatory agency and has no regulatory authority, even though it does have a public health mandate?  (color of law)
     Title 18, U.S.C., Section 245 – Federally Protected Activities.   (states in part) – see entire law.
     2). Prohibits willful injury, intimidation, or interference or attempt to do so, by force or threat of force of any person because of race, color, religion, or national origin and because of his/her activity; 
     c.  (as) an applicant for private or state employment, private or state employee; etc. 
     Punishment varies from a fine or imprisonment of up to one year, or both,

     Ohio Constitution, Bill of Rights. Article 1, Sec. 21;  Related to forced participation in a Health Care System. (like requiring experimental gene therapy shots for covid-19, etc.)
     ORC Ohio Statute 4731.34; Related to unauthorized practice [use of Medical Device, etc.]
     The FDA website, “states in part that; face masks, when they are intended for a medical purpose such as source control (including uses related to covid-19) and Surgical Masks are Medical Devices. 
     You understand; when face masks are used to mitigate diseases they are Medical Devices”.
     You understand; that Source Control refers to the use of masks to cover a person’s mouth and nose and to help reduce the spread of large respiratory droplets to others when the person talks, etc.
     You understand; that if any Lowes Customer feels unsafe due to covid-19 they may order online and pick up at the store curbside drive-thru or request product delivery with NO financial loss to the company?  Also, Ohio House Bill 606, grants Lowes financial immunity for unintentional damages due to covid-19.
     I don’t wear a (medical device) face covering for medical and religious reasons and require Accommodation. Also, it’s my understanding that I have Natural Immunity to the coronavirus so NO (medical device) face covering or (experimental) vaccination would be medically necessary for employment. 
     It’s my sincerely held religious belief that (medical device) face mask wearing will lead to mandatory (experimental) vaccinations then mandatory medical tracking (via the covid-19 vaccine passport) in order for people to buy, sell or (travel). (aka 666)
     I still require a religious accommodation for these stated reasons.
     In the Bible in the book of Revelation, chap. 13 verses 16 & 17.
     16 He causes all, both small and great, rich and poor, free and slave, to receive a mark (vaccine passport tattoo) on their right hand or on their foreheads, 17 and that no one may buy or sell except one who has the mark or the name of the beast, or the number of his name. ( aka 666)
     Will Lowes be requiring Applicants to get the covid-19 vaccine passport for employment or business travel?
     As you know, in New York City and California these passports are now mandatory.

     It’s my understanding that the information in this email is true and correct and your non-response to this email within 30 days on a point for point basis is deemed as your agreement with the facts stated herein. You understand that I may use this email in a court of record. (EEOC complaint) I would like to avoid this so I could use your assistance with this matter. I would like to have a proper and complete interview for the above stated job position or other employment positions.
     Respectfully, William Grifo, liamgixxxx @gmail.com
     Please, contact me with any questions related to this email, thanks
     All Rights Reserved, No Rights waived without my expressed written consent. Notice to the agent is notice to the principal and vice versa. Whoever acts on my behalf without my written authorization assumes the Liability.

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847. I opened a Lowe’s credit account today and I was not able to use it called customer service twice today to place an order. I was put on hold for an hour each time before I hung up. I can’t believe you treat a paying customer this way. When I was in business I made a call from a paying customer was priority.I would never expect a paying customer to wait over an hour to spend money with me. You should be ashamed of your service department and you should implement new procedures to correct this problem immediate.

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848. I was contacted by Samuel Fogel to schedule an interview, and there was a phone interview scheduled for Monday the 26th at 1:00 pm. I never received a call at the scheduled appointment time.

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849. My name is Phil Butts and I live in Kokomo IN. I contracted Lowes to install 22 ft of vinyl fence which included a gate back in May 2020. Because of covid it took longer than normal for the supplies to come in. So I was told. Finally in June they install the fence afternthe.product had been delivered for.over 3 weeks
     No communication. After installation I notice the gat was install crooked and aske for it to.be fixed
     They took pictures ,videos etc. Nothing happened, this was in August maybe September. Still nothing. Finall thweek befor Christmas the deliver 3 big boxes in front of.my garage and that has bee where they have layed ever since. No contact from the store, co-ordinator or installer. Im sure this will fall on feaf ears everything else I have tried so why would this be any different. Next communication will be.with CEO of Lowes. Somebody need to do.something and.pretty quick

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850. Your Rosenberg, TX store is the worst store you have. I was hung up on twice this morning, and cut off by customer service mid sentence. I asked to speak with a manager and after bouncing back and forth on hold for over 20 minutes, the customer service desk hung up on me again. This store needs a manager that cares about customer service. I will take my whole house flooring, installed generator, and full suite of kitchen appliances and granite countertops business elsewhere.

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851. 4/23/2021

     LOWE’S OF WAKE FOREST, NC 1798
     11800 GALAXY DRIVE
     WAKE FOREST, NC 27587
     (919) 554-642

     I cannot begin to tell you how unsatisfied I am with this purchase. I’m quite frankly appalled at the fact that Lowe’s home improvement would sell a dangerous product to its consumers. These items should come with some sort of child safety warning label.

     I have spent probably two dozen hours or more on this beautification landscaping project in the front of my house and walkway. So now it is ruined and a total waste of money and time. With landscaping rocks that have sharp edges and points. My wife has cut her hand and I received a glass sliver in the end of my finger. This product can and will cause serious injury to small children and young adults. I have covered it with a tarp to keep neighbor children and my grandchildren away from this area until I can remove it and discard it.

     These items should be removed from Lowe’s inventory immediately as a landscaping product or it should come with a warning for possible severe injuries to children.

     I had two unopened boxes of this product that I return to the store for a refund today.
     Actually I think I should be refunded for all 4 boxes that I purchased of this product and the 20 bags $3.89 each of white rocks that were ruined and now that I have to discard. It would take me forever to try and separate from the blue rocks from the white.

     I have no choice but to remove the entire landscape project and have it discarded in a safe area away from children and it will cost me countless hours and money to replace and redo just this landscaping project.

     If not totally reimbursed for my loss on this home improvement project, I will immediately close my Lowe’s charge account completely and never purchase at Lowe’s hardware store again.

     Daniel C Fitzgerald
     US Air Force Retired

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852. I bought many fruit trees last Oct 2020, 16 of them Four plum trees that didn’t leaf I took back to Lowe’s North Myrtle Beach, SC the whole front was full of people and a Manager was called after about 15 minutes. I just wanted the trees replaced. These trees still had the tags on them! And the manager rolling his eyes says what would you like for me to do about it.They kept the trees and I left there with no tree replacement and no debt and satisfaction embarrassed for the managers response

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853. Yeah, can’t let this go,April twenty third,Friday, about ten o’clock, fayetteville, arkansas, store, martin luther king, blv, ck. It out, from return desk, to exit, I know you can’t approve!!!!

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854. I bought a frig but I had to cancel it. My balance was $394.83 with a payment that made it 294.83. I can’t get anyone on the phone to help me. Courtney was suppose to cancel the tractions but it was not all canceled. Hero told me on the phone today that it would take 3 months to get this corrected. Which I think it’s wrong for me to have to wait 3 months. Can I talk with someone about getting my bill corrected please. I was on hold over 30 min. Waiting but no response.

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855. Hello I have been on hold for 50 minutes trying to get through to customer service as I was advised on a previous chat-we received a table delivered today-the box was broken and torn and the table is scratched. We tried to put it together and some of the screws do not work. I cannot get through on the phone number provided-I have been on hold for nearly 1 hour

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856. I was in a store yesterday morning, and overheard a manager talking to another manager. He was degrading and demoralizing! I hope this is not how Lowe’s trains their managers to act! I asked around and the manager’s name was Mike Lackie. He was speaking to the store manager. This is very upsetting to me. I shop at this location because of the people who work here. I just really hope this is not the norm for a manager to be treated !!

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857. We bought a dishwasher from Lowes at 1195 Rojas drive in el paso tx our delivery date was 4/19/2021. Nobody bothered to call and let us know what is going on. I have not received my dishwasher. Is Lowes just going to keep my money and not provide the product we paid for. Calling the store the recording answers but no one body else does. I tried the numbers on the internet same results, wrong numbers, rings till they just hang up. I don’t understand you are a big company why is the CS so poor.

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858. I was supposed to get a backsplash with my purchase of my samsung range, I filled out the rebate info back in January or early Feb and still have not received the backsplash made numerous calls, emails was told it was shipped but still nothing!! no one seems to be able to help me I’m getting the run around. This is crazy I just don’t understand how you offer something and then don’t fill your obligation

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859. I purchased a shower door and a double vanity top from Lowes in Lebanon, Tn. 37087 back in Dec. 2020. Your installer can and put up shower door and vanity top in late Feb. Or early March. The back splash did not fit so the instaler said it would be about 7-10 days. Have not finished job yet 4-22 -21. File compaints several times over the past 6 weeks and keep getting put on hold and the run around. I just want someone to explain the holdup??? Thanks

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860. Ridiculous You have held my credit card hostage since April 2 .The billing period is up now I have to pay for something I am never going to get because you told me you are out of stock and cancelled my order.The funny thing is it is still on your website.You charged me knowingly the item was out of order and now I have to pay my bill so I dont get charged. AND NOW I get one delivered from HOME DEPOT.I dont want it.You told me you did not have them.they were a special order yet I ordered the same thing from Amazon the very next day.I am going to the attorney general with this one .Now I have to drag the purifier I already replaced back to your store.Believe me I will be making a BIG scene when I return it and will not be paying for this either.

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861. I tried to make a purchase at Lowe’s my credit card did not go through then my credit card did go through I was charged $41.58 I received no merchandise and Lowe’s will not give me a refund

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862. Ordered carpet, came in fast. Installer 2+ hours after expected appointment, 4 hours to install and didn’t have to move any furniture and didn’t clean up or help put furniture in. Carpet is ruined, cut short in several areas, staple marks, cut out extra inches around the register vents, stuck in pieces around fireplace where it was cut short so we wouldn’t notice, no new tack strip, used 30 year old tack strip, gap and padding bunched up. Lowes wants me to wait 5 days for another installer to examine it. Installer company says maybe they can stretch the Carpet to hide the mistakes. How long before I have my living room back?
     To expect great customer service from a National company would be at best, unfortunately Lowes is not responding quick enough to

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863. want to know if my entry for the 100 year hometown application was excepted. sent before the deadline.

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864. lowes has changed the delivery policy which affects senior citizens negatively. i want to buy and have a skid of 50 bags of black mulch delivered to our home. lowes delivered to our home on previous occasions, sometimes free. we have been lowes customers since we moved to nc 17 years ago and have pent thousands
     of dollars at lowes during that time. we just purchased a new stove from lowes that cost $1,000. we do not own a truck. we cannot lift that many bags. we are OLD. we have a lowes credit card which charges high interest rates. why the policy change? senior citizens should be given community service help when lowes can provide it. my phone [704-282-0091] looking forward to a response. be blessed.

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865. Incomplete delivery of a gas range

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866. I’ve completed recent surveys, placed phone calls to local store#519 and your 1-800# where I waited 31 minutes and the 2nd time 42 minutes for someone to answer, and sent multiple emails between the assistant manager Carson McDaniel and manager Brian Stegint at the Longview Texas store. Clearly you have a customer service problem. I’m simply trying to receive a fountain/waterfall I purchased in the local store and can’t get anyone to find out when I will receive it or even really any information at all regarding it. Terrible experience

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867. I have been a long time customer of Lowe’s perhaps 20 plus years, I have a $35,000 line of credit with your company and two years ago spent ore than $30,000 on a kitchen remodel all with Lowe’s, however my recent experience I’m now questioning if I should continue to do so. This has to do with two issues. One is the store in Lutz Florida, perhaps the worst customer service I have very experience with a lost order, then delayed once found to the point I had to asked for a refund. The store manager was happy to give me money back to get rid of me but doesn’t want to solve the problem. The second issue is our corporate customer service. Very hard if not impossible to get in touch with a human and when I do and ask for someone in authority to contact me nothing happens. To the point that I was going to send the CEO Mr. Ellison and e-mail only to find out his e-mail is no longer working. When I called the corporate offices today April 20th at 12 noon eastern time the recording indicates you are closed and to call back during normal business hours this is your normal business hours!!! You have got some serious issues with your over-all customer system and your phone system. Someone contact me to discuss further before I stop shopping at your store.

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868. I have visited my local Lowes 3 times ,and never got any help ,even after asking. I am planning on redoing a bathroom and need help . The team at Lowes will pass by you in the aisle and never try to help. This is very upsetting as I work in customer service and would lose my job with this behavior. I am going to Home Depot I guess sure can’t get help at this location.

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869. I am very upset right now. I purchased a dryer Wednesday evening that I was told was available and would be delivered on Friday 4/16/21. I waited almost all day Friday for the delivery, before I called toget a status. I was then told that they wouldn’t be delivering until Monday to me. I was not happy but ok. Now today I called to find out about what time I was looking at for delivery today and was told I wouldn’t be receiving a delivery until 4/21. Come on now this is ridiculous, I purchased this dryer because I would get it a day and 1/2 later. Now I don’t know when to expect my dryer. This is not good business nor customer service. I’ve called Lowe’s where I purchase the dryer and was hung up on when I was told to hold on. Then I called back asked for a manager and was put on hold and here I still am on hold13 mins later and no one.

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870. I bought a building and your concord n.c. Sold it to someone else now I am out a storage building. Someone needs to fix this now

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871. 4×8 uneven underlay seams show through newly installed sheet vinyl. I have a ongoing (716 937 3963) complaint for months. Lowe’s says I have to rip up the flooring they installed before they will replace it because of possible asbestos. That is in the $1000s. Lowe’s told me to pay a friend or someone else and they will send me a check which is against federal law as I am 73 years old.

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872. I ordered a pull behind rototiller. I ordered it to be delivered to my home. I get a call that’s it’s ready for pick up. The next day I get a call that it will be delivered the next day between 9 and 1pm. I waited on my porch for it. No show then I get a call to pick it up. I told them I can’t drive I am disabled. They said I could have it shipped but I needed to come in and pay for it. I said if I could do that I might as well pick it up. I told them I can’t drive I’m disabled. I said I will find someone to drive me over which is a 40 min drive. I’m finding a trailer to borrow and hoping to find someone to drive. Now I got another call today saying I have until Monday or it will go back. I have never had such a issue. I wanted it shipped from the min. I ordered it. U screw up now I pay for it. Why. I’m sorry I’m disabled I can not help it. I would give anything not to be.

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873. We have been working with LOWES SENECA SC DESIGN OUR NEW KITCHEN AND ORDERED ALL ITEMS
     GETTING EVERYTHING ORDERED DELIVERED AND INSTALLED HAS BEEN STRESSFUL AND A DISAPPOINTED EXPERIENCE SO FAR.
     INSPECTED HICKORY KITCHEN CABINETS FOUND 1 cabinet damaged
     To me not enough people working and those word king you expect too much for what you pay them
     Appreciate your employees and pay them good and get more help
     Our entire kitchen installation should be done.
     These employees have tried and helped us@ SENECA SC LOWES
     Mary V MCGURY, DARCIE M CROWE, ALAN ?
     Management needs to step up

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874. I am not happy with Lowe’s got a washer 6mos ago having to be without a machine for a month is crazy whirlpool co wanted almost too weeks after that now another 2wks to wait on a motor,drum and something else. Would think your co would do better than this had to wash three laundry baskets of clothes costing me around 50.00 is redicilioud. Invoice 75124 store 0313 bought oct 14,20. Now I don’t have faith in your products if we get this kind of treatment.for only6mos motor and everything goes out then after who’s to say it will work anytime after that

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875. IN DEALING WITH CUSTOMER SERVICE AT THE STOCKTON, CA. E HAMMER LOCATION WHEN DIALING THE PHONE NO. 209-956-7200 THEY DO NOT ANSWER IT RINGS AND RINGS THEN GOES TO BUSY SINGLE YOU NEED TO CONTACT JEFF THE STORE MANAGER. NOW I DON’T HAVE THIS PROBLEM WITH THE NORTH STOCKTON STORE BUT THE EAST STORE IS CLOSER TO MY LOCATION. I’M A CONTRACTOR, LANDLORD AND PROPERTY OWNER. IN THE PAST I CC MR. NIBLOCK WHO FOLLOWED UP WHICH RESOLVED MY PREVIOUS ISSUE.

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876. I’ve done lots of business with Loews over the years. If I call the store to check on availability of a product and inquire about the ingredients I don’t expect to be laughed at and treated disrespectfully. It shouldn’t be a big deal for an associate to check on an item #. The associate proceeded to joke with another associate that I hung up and made some kind of snarky comments about “ What am I, a Harvard professor or something? referring to my question about ingredients.” They didn’t realize I was still on the phone. These sales associates need customer relation training. I’m pretty easy going, former Marine. I always say “ Yes Sir or Yes Ma’am “ . Today I say what . I’ll be returning the products I did purchase and shop a different company for what I need to complete this project. Not the Bethel Park Store # 2247.

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877. I am the maintenance coordinator for a property management co. in Las Vegas, NV. I have placed many orders on line with your company for many appliances for the properties we manage. I placed another order yesterday that took me 3 hrs to finally find. The order & cc were processed, I was emailed confirmation and the tenant was texted confirmation. Then a little later, I get a cancellation from your company. When I called Lowes today and spoke to Ilene all I got was ” it was cancelled by Corporate” but no one can tell me why. They thought because names were different, which again, makes no sense. I spoke to Angela who said she was with Corporate, but again, couldn’t give me answers. She didn’t know, just said I should try to go to one of the stores so they could try and “push it through”. What does that mean. It’s unfortunate since I will now no longer do business with your company. I can’t have these problems when purchasing products for my owners/tenants.

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878. Lowe’s Alpharetta 10580 Duke Drive. Worst customer service! Have had to visit the store, call the store (which is difficult because they disconnected the phone several times when asking for a manager. BTW, can’t get a manager to call you back, have to keep calling back and wait on hold for one. Then they don’t process refunds, even though they assure you it will be done that day. Have had to call twice again today to get a refund processed. Still waiting. It is one excuse after the other as to why it doesn’t get done each time. Would definitely use Home Depot moving forward. And the refund we are waiting for is for almost $8,000.00. No wonder they are dragging their feet. Have to explain why they can’t deliver products.

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879. I wondered whom I might speak with at Lowe’s at being a sponsor for our program of helping minorities into home ownership, through a joint venture in homes with our company Covest making the down payment. We hope to help millions to homeownership. Having Lowe’s as a sponsor of the program would have a lot of people beholding to Lowe’s.

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880. Went to store 1958 to get paint last week,no one in paint department. Went back today, no one in paint department. This was at 5:00 each time.

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881. I would like to talk to Marvin Ellison about a problem I am having . I bought a washer11/23/18 and purchased an extended maintenance contract which is not worth anything. I have been trying to get it fixed for over a month with no luck. Please help me get something done because I need it quickly to catch up on my wash. I have made numerous calls with no response. I haven’t had any response to other inquires.

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882. I purchased a toilet at Lowes in Oviedo, FL on March 26, 2021. After much headache and aggravation with Handy, my installation was set for this morning but the installer cancelled it at the last minute yesterday evening at 8:oo pm. After numerous calls to the Lowes Oviedo, Handy, and Lowes installation support in NC and speaking to various managers and service coordinators, I still do not have my toilet installed.

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883. I recently got put on hold and hung up over 3x! All i want is to consolidate my orders but they want to cancel my order. It is not my fault you delayed my order twice.

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884. I recently got put on hold and hung up over 3x! All i want is to consolidate my orders but they want to cancel my order. It is not my fault you delayed my order twice.

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885. I am writing about the shoddy and irresponsible work done to one of my neighbors, the Meeks. We live in Murrells Inlet South Carolina and they paid over $14,000 to have Flooring done bought from the Myrtle Beach South Carolina Lowe’s and it’s been one disaster after another. I am advising everyone in the neighborhood not buy from Lowe’s and also we have a Nextdoor public media app that it is on that reaches miles and miles of neighbors to warn about these poor people’s situation with Lowes. Lowe’s should be a shamed of the service or rather non-service given to these people and you as CEO should make it right I will never buy from Lowe’s again especially if this situation isn’t righted. The Meeks have been calling and calling and not getting any satisfaction and been given the runaround! You make over $11 million a year why don’t you see to it that your customers have better service and quality work!!!

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886. Lowe’s in Franklin,NC has THE WORST customer service in any store l have ever been in. My husband and l waited for about 15 minutes and 2 overhead pages for no-one to show up. After 5 or more minutes my husband went searching for someone to give us help. We found an associate wandering around. Don’t know why we had to get him because he was 2 isles away from us. My husband used to shop there for everything we needed for home improvements, but he goes elsewhere for a lot of those things like shingles, wood and many other things. We were in there today for a shower. Very, very POOR customer service. I hope you can resolve this issue. Thank you.

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887. I purchased a whirlpool fridge from Lowes n myrtle beach along w ice maker. Fridge was delivered w wrong ice maker and slight damage to fridge. U made 2 more attempts to install ice maker wrong ice maker. Sales person wrote up frigedare ice maker for whirl pool fridge. Finally got ice maker installed month later and fridge leaked water due to improper installation it leaked at top outside of fridge where line entered back of fridge to ice maker. It was damaged during installation us what tech said that came out to repair leak. We had new floors installed and it leaked on floor lucky it was waterproof. Waited 2 weeks to have new fridge delivered. It was delivered Fri April 2. No ice maker. Guys show up today Sat April 3 wrong ice maker. This is the worst service I have ever encountered. I want the correct ice maker installed properly and some compensation for our aggravation. This is beyond inept and a disgrace. James Poole 505 363 xxxx please contact me asap

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888. I purchased a Samsung range at the Lowe’s in North Dartmouth, MA last August. The range is faulty and the oven no longer works. As it is under warranty I requested a return or repair from Samsung. They initially said they would repair it, then canceled that and said they would take it back. I had to call Samsung no less than 10 times to get what I wanted. I also called Lowe’s several times. They twice said they would call me back and never did. I finally was able to schedule the return pick-up from Lowe’s but when they arrived they said they could not take the range until it was disconnected by a plumber. No one told me this beforehand. I have spent several hours trying to get this resolved and Lowe’s has been indifferent to my problem at every turn. I went to Lowe’s and asked to see the store manager. The man who came out to talk with me told me, “It’s MA law, we can’t do anything.” I said, I had to pay to get it installed in August, now I’m going to have to pay for installation of a new one, plus pay for a new range, and pay someone to take this range out, what is Lowe’s going to do to keep me as a customer? He said, “It’s MA law, we can’t do anything.” Is this true? Does Lowe’s really not care a lick about their customers? I can assure you, if it is, I will never enter another Lowe’s, nor will I hesitate to spread the word about what a lousy company they are. I really do not expect to hear from you based on my experience with Lowe’s.

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889. I am on hold with your customer service for the past 54 minutes and would like to have the CEO call me with a problem and complaint I have. Thank you.

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890. I bought a refrigerator on 3-12-19 I also bought the extended protectin plan. my refig stopped working 3 days ago the service tech came out said the compressor had quit and loked like it had burned up so now the authorized services said they had to order parts would get in touch with me when they come in Its has been three days that I am with out a refrig. so the technichian sai it probably could no tbe fixed I bough this protection plan to be abe to get my refrig fixed this is my info please someone help Allof my food has reuined I need a quicBrand FRIGIDAIRE
     Model Number LFSS2612TE
     Serial Number 4A90620706
     Product Line Side-by-Side Refrigerators
     Payment Type Extended Service (EPP)k response for some one to reach out 864-221-xxxx

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891. Good Afternoon! I went into the Lowe’s in Madison Ms to make a return between 5:30-600 The young lady behind the desk ask did I need to make a return ? I said yes .She never started the return process she kept doing what ever she was doing for at least 10 minutes with her head down Then she got her chips and drink and walked off. I said so I’ve been standing here this long she doesn’t even speak after I told her I had a return I also said that’s so rude to walk off not even say that someone else would help me .The young lady at the next register said I’m going to take care of you mame after I get finished.She was being nice to the customer she was helping and when she got to me she wasn’t so friendly.I’ve worked in customer service many years this behavior is not acceptable.I was appalled the girl just walked off told me nothing and left me standing there without saying anything.

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892. I have now waisted about an hour trying to get the LINK to your Garden to Go promotion. Your robot customer service agent is a joke, insulting and completely worthless. Why can you not answer a simple question about a promotion that you have plastered all over the place and now appear unwilling to support. If this is how Lowes thinks customers should be treated, you are out of touch. I used to be a big fan of Lowes over the other Home Depot, Menards, etc. But, this horrible insulting experience has changed my mind. You are fraudulent in your Garden to Go offer. If there is no way to register, you are guilty of bait and switch in the most basic definition. There is no promotion, right? This is a big April Fool’s screw-you to your customers. Nice.

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893. I was in Lowes a couple of weeks ago and used my Military Discount and bought two 20 ft pieces of PVC pipe. I told the clerk at the contractors counter and was told I had to go all the way from the SE corner of the building to the NW, tell someone in that section then walk back to the NE corner, wait for the associate to go get the pipe then go back to the same area where I originally asked for the pipe to pay for it. Why couldn’t they have called and had the asssociate bring the pipe to that area? This isn’t good for customer relations! I used my Military Discount with no problem. Today I tried to use it, showed my VA ID, gave all the info and was told I wasn’t in the system and they would not give me the discount. WHY?????? they said I had to up date my info every month!!!!!!!!!! I have heard of some stupid things in my life but this is ridiculous. I am 77 years old and to repeatedly be treated like this doesn’t make me want to continue as a customer. Over the last 50 years I have spent thousands in your store. so being a customer for a few more years isn’t worth your time and effort. I’m sure a lot of other veterans will be glad to hear about your appreciation of veterans. Thank you.

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894. This is a clear nightmare trying to deal with lowe’s install department. I had some carpet installed in my the end of February 2021. I have been stepping on nails/tacks on my steps every since. I have place several calls they sent the installers out to nailed the tack strips again but they are still coming thru the carpet. This is a health risk to my family to continue to step on tacks/nails and the manufacturer states that the carpet must be applied with nails. I spoke with several customer service representatives in the installation department as well as the Supervisor Christie Cowherd on 3/16/21 concerning my blinds and carpet installation nothing have been resolved. I got a message today Lowes are not sending the carpet company out to service the carpet because the manufacturer stated that the carpet was installed per specs. Stepping on tacks is not safe and this is opportunity for my family and any one that come in to my home issues. I spent $5466.63 on carpet in the Lowe’s in Bowie MD and now lowe’s is stating that I am stuck with my family stepping on tacks. I am filling a complaint with the consumer products safety commission as well as seven on you side and the US Civil court in the State of Maryland. This service that I have received is unacceptable I called the customer service department and the young lady stated she could not assist me. I asked to file a complaint she stated that I had to deal with the installation department and that customer care did not have access to the records of that department.

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895. I been at the mill worth deck Goldsboro nc 7:50 call 5 time for help its 8:36 now do u think u could get me some help

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896. Please stop changing the store every other time I go in. The Salisbury NC store has become a nightmare. I’m not spending all day looking for something. I’m just not. Home Depot is not that much farther away.

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897. On 3/26 I went to Lowe’s Gulfgate in Houston Texas to pickup a pro’s desk order. When I arrived at the customer service desk I immediately knew there was a problem. The rep attempted to contact the Kyle, the sales person from the pro desk only to learn she was off and leaving for the day, which was fine because I do believe in work life balance. She then complained to another employee that the order wasn’t completed. She contacted a manager who began to look puzzled and ultimately asked a rep to prepare the order. While waiting I attempted to but blowin insulation so I went to the pros desk to ask about the machine you rent for free if you buy a certain number of bags. The associate had no clue and said you didn’t offer that service. He then offered to contact a manager and paged for one. The manager was helping a customer at the time. Once he was done he ignored the page and when the salesman ran after him to get help he told him to call Kyle because he’s about to get off. I then approached the manager after the salesperson and explained Kyle was off and the sales person responded, “ like I just told him, I’m about to be off ask Kyle”. When I informed him Kyle was off he said have you talked to Oscar. At this point I have no idea of who he was talking about and he was so rude that I didn’t care to talk to him anymore. It took over a 1 1/2 hours to pick up an order. This isn’t the experience I was expecting.

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898. I went to Lowe’s #749. TERMINAL: 40 at 10:27 03/29/21, in Hixson, TN yesterday, Monday, March 30, 2021 to purchase ten Kohler commodes. I went up front to pay and inform the cashier that our plumber would be picking them up on the following day. The man in the bath section got two boxed commodes off the shelf and my husband rolled them up front. I told the cashier I see that one of the boxes is damaged and he said they would take care of that.
     So today my plumber comes to our home and installs one commode. He informs us that the tank is cracked and he will have to get another tank. So obviously the damaged box was never replaced.
     Now we will have to schedule another day for our plumber to come back and he has to return to the store to pick up a second tank.
     This has not only been a major inconvenience for him and us, but I will be billed for more time.
     I am now requesting that Lowes pay for one of the commodes.
     The transaction numbers are:
     Sales: SO49TR1. 3556070. TRANS#: 66028027.
     I am a long time customer and have spent thousands in this store.

     Thank you, Judy Blasdell
     xxxx Deep Canyon Rd., Hixson, TN 37343
     Phone 423.875.xxxx.

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899. I have tried to call Lowe’s in Conway for 2 days and never get the person I am calling for. Went there last week to buy a washer and dryer and could not find a sales associate at all to help me. I then went to Lowe’s in Surfside, SC and there were 2 associates in appliances. If you do not have associates to wait on the customers, you might as well close your doors.

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900. I’m a plumber in Columbia,MO and have had an extremely difficult time with the eco temp water heater products.
     The customer service with their company is extremely rude and difficult to get someone who actually knows what a water heater they even make.
     I install close to 30 water heaters a week and will not be recommending the ecotemp products from this store again if this is the quality of relations to be expected

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901. I recently just bought appliances from Murphy nc, asked the guy of the refrigerator was stainless steel?! He said yes it was just the lights!! It doesn’t match the rest of appliances I bought!! I called and asked if I could return and get another refrigerator?! The guy said no cause when we bought it.. it had a dent!!! When we bought it the guy did not say that we couldn’t return it!! I’m highly pissed!! Willing to pay more and return the one I bought that clearly doesn’t match!!! I was told it was bought as is cause of the dent!! The guy did not say anything about that!!!

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902. My wife & I purchased a vanity top & new faucet for her private Bathroom from Lowe’s Store # 1802 in Mt. Pleasant, Texas, on Feb 24th, 2021. (Now over a Month it has NOT been completed). PO#131227434 The store Manager is Curtis Shamsie & sales person Gina Swope. We chose the vanity top & faucet to be installed and paid the $35 deposit for the installation & promise for installer to call to set appointment for installation.
     After a NO SHOW on Tuesday, 3/2/21, we called installer who then promised to come on Friday, 3/5/21at 8am to measure & back same day for installation. He came, & measured and left but did not come back or call, nor did our calls get returned both at Lowe’s or the installer? On 3/11/21 we were told we had to come into the store to pay in full before they could come out to install? We would have done that in the first place had anyone told us??? We made an extra trip to the store, paid in full & were promised the sink would be delivered the next day. Friday, 3/12/21 NO SHOW & when we called Lowes they rescheduled for Saturday 3/13/21 but again it was a NO SHOW! Then, on Sunday they delivered sink & faucet at noon & installer called to come on Wednesday 330pm-5pm. Sink was delivered and installer came but sink DOESN’T FIT!!!
     Installer says he’s on his way back to the store to speak with someone there for us about the sink & he leaves old and new sink and all parts all over our back porch. Neither Curtis nor Gena or anyone else returns our calls. Thursday, 3/18/21 we call coorporate office in ABQ & speak with Natalie who finds us a different sink with no backsplash that should fit and offers to let us pick out backsplash tiles to cover empty space where old backsplash was at no extra cost and we agree. She tells us to go to the store and ask for Curtis when we first get there and let him take care of us. Curtis meets us at the door and delivers us to someone that helps us pick out the backsplash and we take it to Gena. Gena takes down the new #376845 for a 49′ x 22″ no back splash white cultured Marble vanity top and the #526263 back splash order but says she needs a supervisor to help her put it in the computer so it does not charge us for the back splash nor the extra labor to put it in. She says someone will call us to come out and measure for the backsplash. Friday 3/19/21 Got a call from Michigan, Carrie scheduling the measurement for the back splash for 3/22/21, he came & measured promising to turn in the measurements as soon as he got in his truck. Also, Josh, installer for sink arrived and installed the sink. We noticed the sink doesn’t drain properly but pools water so we called Josh who says he’ll come back out to check it on Wed, 3/24/21. He came about 8am, looked at it, says he can’t fix it, took pictures saying he will take it to the store and let us know what happens next. No one calls, I call Gena she knows nothing about it so we send her pictures on text. She responds saying she will have someone contact us about it, but meanwhile, she says she never received the measurements for the back splash & so could not set up for installation? She says she will follow up. Monday, 3/29/21 texted Gena about Back Splash or sink but she says she put it in the system and into their hands and asked them to contact us. I called installation for the back splash & spoke to Jason says he is in ABQ who told me we had to go pay for it before they could come out to install it??? I explained we were told by both Natalie and Gena that we would not be charged for the back splash nor the installation of it!! Jason promised to call the store and would have Curtis call us back. We have not yet received a call from Curtis and it is 630pm here now on Monday, 3/29/21.
     We are in our 70’s and feel we have been taken advantage of as we have never been treated like this before.

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903. Paige @ Store #677 ~ call me & I will explain the confrontation & unprofessional demeanor of this person.

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904. The female garden center manger in the Ruston Louisiana store was too busy playing on her cellphone to answer customer questions

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905. This is a complaint: I purchased some items from your store, and they kept changing the delivery date, when I did received them some were broken they were taken out of the covers the box was all torn up, I called and spoke to a lady by the name of Vetra, she called her supervisor and was told not to charge me for the second order I was putting in but your company has took $ 93.03 out of my account and every time I call waiting for almost an hour for someone to answer and than the person disconnect the call, even if they charge me for the other items I order they do not come to $93.03. please solve this problem. Thank You 623-297-xxxx

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906. I purchased one of your $1,499 washer dryer centers laundry centers and they were supposed to on Saturday the 16th they did not bring it because they said that they had to get back to the shop because they were behind so we rescheduled again for Wednesday March 25th from 2:00 to 4:00 my husband talked to them and they told them that they would deliver or purchase on that day he told them we had someone who will be there to accept it and to sign for it they never showed up and never called so I had to go back to the store and I got them to refund my money and they acted like that was not a problem well the problem was they were trying to send it to me on the 1st of April which was wrong because it wasn’t my fault they didn’t deliver it or didn’t call me so I really think someone needs to talk to the delivery people at the Charlotte square shopping center on Charlotte Pike and tell them that’s no way to run a delivery service

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907. I have been waiting two days for my order to arrive. No one seems to care. Please help. Order 862400247 was to arrive yesterday, but they brought out a bbq pit instead of a dishwasher. Today, delivery was expected my 12:30, but no delivery. I have called my local Lowe’s, the delivery company, and the only response I get is it is out for delivery and they do not know what time it will be here.

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908. Had a $9000 + Generator stolen from Local Lowes. Have had one issue after another trying to get installed for my mother’s be medical needs since 10/20. Have had many conversations regarding fixing this, but am not getting anywhere. Horrible situation I am in due to so many problems with install. Everyone blames each other & I’m stuck worrying everyday. I’ve asked for a temp. Fix I. Meantime to no avail as well. Regional called in but no response or updates again. Please help.

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909. We are having a terrible time getting our windows installed. The permit was dated October 22, and the windows were made incorrectly. They were reorders and came back wrong again. We are now being told the front window will not be ready till May 20th. The manager at the Lake Nona Lowe’s is not handling this. Please intervene.

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910. Need help with getting third party delivery team that did not hook up my washer and now have damage in several rooms from running washer that was not hooked up properly

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911. Invoice Number: # 65967

     Item number: # 805717

     170 pieces (12-ft TROPICS GROOVED TIDAL GRAY) MODEL NUMBER 265271-12

     The delivery should be last January 29, 2021.then it was moved to February 27, 2021 and we still don’t have it. We went couple of times to Lowes in San Bruno to follow up but nothing was taken care off. They gave us a reason why we don’t get the shipment yet but it was unbelievable. They said because we got it for a sale price that none of the store would like to release it from their end. Please help us!

     Thank you!
     Arnold Borgonia

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912. Trying to get my pool house floored repaired after your installations service botched the install, Anthony in Indiana from corporate never returned call! Please help

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913. To Whom it may concern,
     Tried to talk to Corporate customer service # and never got anywhere. I am complaining about a dishwasher that we purchased on 3/12 of this year. at the Lowes of N. Cent. Houston ,Texas Store # 681. We were told that they would be a week late in installing and told again when I called that they would be here this weeks end.. And here we are with no dishwasher… and being told it will be another week before they come out to install it. If only we would have known how horrid your word to install at a certain day and time was all lies from the salesperson to the installations dept. we would have gone elsewhere. Shame on your company for deceiving us and making us wait so long for installation. I just hope that next week they will not be called told that they can’t do it for another week. I know this will fall on deaf ear and nothing will be done to expedite or make up for the inconvenience of our time. You sure got our money fast but we have nothing to show for the expense. Again … very disappointed in your company.

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914. Customer service at the Collierville Tennessee location is pathetic. I am resorting to this method to complain because even your complaint hotline is not customer focused. The options I have while sitting frustrating in the parking lot waiting for my order for over an hour is dead end voicemail. This adds insult to injury as I service my customers every day and feel that Lowe’s could care less. I am being ignored while I sit out here waiting for my order and this is very typical of my experience with previous pick ups. I don’t know why I keep coming back. Next time is Home Depot

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915. Please help.I am elderly.we bought a refrigerator on Friday and it hasn’t been delivered yet.Nobody will help us they put us on hold and disconnect us

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916. I placed and order of 5 items 4 were received quickly receivers emails all the step of the way the 5th item never received called on 3/19 said. It wold be received on 3/22. Called to today said 3/25. No email stating back order or nothing. After waiting 50 minutes for a representative was told we have people waiting longer than you. Totally unprofessional

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917. Really really mad , went to your gear den department to buy a certain plant advertised by one of your enemployees which worked out in the garden d

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918. My phone # 434-202-xxxx
     Complaints about Lowes in Madison heights Va

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919. Your Madison heights Va. Store has trouble with scheduling. My counter top and sink was to be installed on February 1st. They came that day removed my counter tops, because of problems they miss measured it. Bad time scheduling it wasn’t installed until March 15. My sink was to be installed on March 16. Put again problems with scheduling I am still waiting to have my sink reinstalled. I was without a kitchen for 43 days. Now more scheduling problems I won’t have my sink reinstalled untill March 23. Which makes for another 8 days for a total of 51 days without my kitchen. I gave a $1000 payment before any installment. Then I got a late charge for my bill. I called and had that removed, Seeing I had no product. At that time I made a $77 payment because I thought it was all worked out. Now no sink! I’m very dissatisfied with Lowes services! I fell I don’t owe Lowes anything with all this waiting. Pray you can solve this problem. Thank you in advance.
     Cindy Ness
     xxx Grandview Terrace
     Amherst Virginia 24521
     cjxxxx @liberty.edu

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920. I would like to know if Lowe’s have a business program that works with small home base businesses like myself? I am the inventor of a unique door stop that I would to sell thru Lowe’s. Please reply.

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921. My name is Maria Romero. I purchased an open item Samsung refrigerator at Lowes in Fairfield, CA on March 10th. I was able to purchase the extended warranty because I was told the item had not been repaired. It had cosmetic damage and that’s why it was on open item display. I was also told that the item could not be delivered because it is an open item purchase, therefore my husband picked up the fridge on March 11th.

     On March 12, I noticed the freezer was not working; my icecream products were melted. I called Samsung who input a service ticket for repair. On March 15, the repair vendor told me that an exchange ticket was sent to Samsung because they have tried to repair the freezer multiple times with no result. I called Samsung again on 3/15 and was told it would take up to two days for the exchange ticket to be approved. I received an email from Samsung on 3/17 stating the exchange toclet was approved. Today is 3/19 and have not heard from Lowes.

     I am very upset because Lowes allowed the sale of a defective refrigerator. Why was I allowed to 1. purchase the fridge, 2. allowed to purchase an extended warranty, and 3. pick up the fridge?

     I have lost most of my items in the freezer. I, the customer, should not have this HUGE inconvenience and stress that has been placed upon me.

     Please resolve this situation immediately. I would not be in this situation if your store would have placed its customers into consideration. Lowes knowingly sold a defective item. I do not want another family to have this happen to them.

     I know I will get reimbursed for the amount I purchased the fridge, but I also want to be compensated for the stress, inconvenience, and loss of food items.

     You can reach me at 707-398-xxxx

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922. dear marvin my name is Ali rahimi one of you loyal customer .i bought 1650sqf tile from lowes in frisco texa after we instaled it we find out is defected i called lowes and sells man who sold thies tiles agreed that tiles are defected .
     i had to desput this purchase but manager of this store tpld me she does not let me disput and she will rejacted.
     i spent almost 3700 dollas for this tiles pluse 6800 dollors for
     instalation .please help me to solve this problem .i should not have to fight for this .i must be protected by lowes and recive refind
     my number 469951xxxx

     Sent from Yahoo Mail on Android

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923. I have tried from 4:15-7:00 on Friday 3/19/21 I have tried probably 25 or 30 times to get customer service to answer I am trying to get a hold of Matthew in appliances/cabinets to order me a new stove and no one ever answers the phone and it is so annoying that after it rings 10 times in customer service it goes to busy and hangs up on you I don’t like your phone thing at all and I want somebody to call me back at 321-446-xxxx call I want to place an order and I am sick of the run around with your automated telephone system thank you

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924. I am fit to be tied! It has been over a month and 7 or 8 cancelations from Handy. I purchased ceiling fan and paid for installation of the fan in my home. Its paid for so whats there problem? I want my fan put in as soon as possible. Like three and a half weeks ago or even a month ago. Handy does not make Lowes look good. Bought fan at Port Orchard wa store.

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925. I went to Lowe’s in waynesville nc tonight to buy a dryer. The dryer my wife wanted was out of stock. I asked if I could buy the floor model even though it had a small dent in it and was denied. The gentleman working back there was very polite. He told me he could not make that decision and that he would get a manager for me. The manager refused to sell it to me also. He told me asheville nc had 15 and I could go there. Asheville is 35 miles from my location and I told him they would be closed before I got there. I told him I needed this one bad because I work out of town 7 to 10 days at a time and my wife wanted this dryer and needed it before I left the next morning. He still refused. I asked him to sell me the floor model and he could get another one to put on the floor without a dent. He still refused. I have spent thousands of dollars in this Lowe’s over the years buying electrical supplies, lumber and appliances. If this is the way customers are treated at this Lowe’s then I will garentee that this was my last trip to Lowe’s

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926. This may come as a surprise to you, but every Lowe’s in America is really, truly, located in America. I shop in Low’s stores practically every day -as do thousands of other loyal contractors. I know I speak for them since it has been discussed with the local ones; but we are sick of hearing all the many, many, Spanish intercom announcements that are frequenting your airways in the store. If people want to live in America, they need to learn the language. It is the least they can do. You have no right to inflict and blister the intercom airways in your stores with a language that is foreign to the thousands of loyal customers you have. And by the way, the Spanish announcements are not ever, NEVER followed with an English announcement. You need to realize it is the American worker, the English speaking contractor, customer, family .. that is the bulk of your business. those are who built your business.

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927. PLEASE GIVE ME THE PHONE # FOR LOWE’S IN-HOUSE ACCOUNTING -I MADE A LARGE PRE-PAYMENT TO STORE #1209 (SIKESTON, MO) – THEY SEEM TO HAVE LOST OVER $1500.00 OF MY PRE-PAYMENT.

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928. Lowe’s website advertised Spyder saw blade on sale with 40 available at local Bloomsburg, PA store. Went to the store and blade rang up at regular price. Showed cashier the web page and she consulted with another cashier.

     They said the store does not match prices on the Lowe’s web page. However, I was told I could order the blade online and pickup in the store. Both cashiers were polite.

     Seriously? This is absolutely absurd.

     I did not buy the blade. I will just go over to the local Home Depot. They actually charge the prices listed on their web page.

     Mike Shapeero
     Bloomsburg, PA

     lowes.com/pd/Spyder-7-1-4-in-24-Tooth-Tungsten-Carbide-Tipped-Steel-Circular-Saw-Blade/1001232708

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929. I have a Malfunctioning Maytag Washing Machine Mod MVWC565FW2 S/N CX3006742 that Warer Usage can go from 63 gal to 120 gal per Wash. I cannot get in touch with Maytag and local Titusville,Fl will not honor Warranty because the 30 day Store Warranty has Ran out. It took me all this time to determine that Washer was the Problem. Titusville Water Service verifies the 7000 gal usesage coin sided with the Delivery of the Machine Oct 5 ,2020. The Titusville Store is cooperative but cannot go beyond the 30 day Policy REGARDLESS of Circumstances provided herein above and those provided by myself. Donald J Bollinger 321 394 1634. Order No 427343551 10/03/2020. store 1140. Thank you Mr Ellison. PS I am dealing with Titusville Fl Store.

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930. After reading here of so many bad experiences, I’d like to relay good ones. My husband and I were looking for appliances on two different days and so were helped by two different employees at the Syracuse, NY Lowe’s. Both Eyob and Melinda were knowledgeable and very helpful as we tried to assess all the different products. Delivery of our purchases was promised for a few days hence. Joel and (I didn’t get the other man’s name) arrived within the time frame given and got everything properly in place. It is worth noting that, unlike the comment from Mr. Washington on 6/12/18, these men were Lowe’s employees, not 3rd party contracted deliverers. I understand that Lowe’s in the Syracuse is thinking of going to 3rd party delivery. His experience demonstrates why that is a mistake.

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931. I have been trying since the beginning of March to get a replacement dishwasher. Fridigaire sent an authorization to the Lowes store in Nitro, WV March 1st to bring a replacement but Lowe’s never called me. I have called every day since March 8th to get this resolved and all I get is hung up on, the run around, and told “Someone will call you back tomorrow.” No one ever does. I know the model dishwasher they are replacing it with is in stock there but no one there seems to know what is going on. I’m done hearing “Someone will call you back.” and I’m done calling the store. My next call is to the better business bureau if this is not resolved within 24 hours.

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932. I signed a contract for you guys to install my deck in June of 2020: I just got the parts to assemble the deck after waiting almost a year. The parts arrived and the Trex decking that I paid at least 18k was damaged! This type of service is horrible to say the least my wife and I are very disappointed and really thinking about canceling the order as we refused to accept damaged materials. I need someone to contact me ASAP regarding my issue. My phone number is 314-330-xxxx for you guys to look up my order and contract. You guys need to take 25% off of my order as I have had 18k tied up with your company without earning interest for excuses and substandard services and materials!

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933. We are longtime customers at the Voorhees NJ store. In addition to routine weekly visits, we have used your remodeling/contract dept twice for major (and very expensive ) remodeling projects. Your people and outside subs did excellent work. We spend a lot of $ at that store.
     Today we had a problem. We went to buy a replacement Kohler product (one of the toilets you installed had a defective seat). We were not looking for anything free. But we did need help trying to find the right item. It took us an hour and 45 minutes before we could get any assistance. Despite talklng to one of the floor reps, the projects design desk, and finally the assnt manager (I believe his name was Devon or Dennis, but could be wrong).
     He was no help at all. He offered no apology for the almost two hour wait. He said there was a delay because of the huge crowds of customers. He must have thought my wife and I were idiots. When we first walked in, then when I went in search of a manager, and finally when we checked out, there was not a single customer in line at any cashier.
     Over the course of the two hours we were in the store, we saw four other customers. (Check the store receipts and you’ ll see ).
     So after waiting close to two hours, we were told if we have a problem with the Kohler product they installed, to call Kohler ourselves. They offered no assistance or offer to assist us. Keep in mind, we were there to purchase not to complain or ask for anything free.
     I will also note that the tech info provided by the sales rep Oliver was just wrong. He said he called a plumber . Total bull.
     I was the senior partner in a large law firm for many years.
     If any of my lawyers treated clients the way we were treated, they would have been fired.
     Thank you for listening.
     You have now lost two of your best customers. And we will certainly never tell anyone that Lowes stands behind their work.

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934. whats up with the managers at store 1536? how come they cant let you out the door when it was them that called it quits told us to come up front to be let out. but instead make you wait and wait for them to do what ever it is they have to finish up. if you called us up ,you should be ready to let us out the dam door. thats you Tommy Rodgers

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935. I work at store 1536 Broken Arrow. my complaint is about one manager . Tommy Rogers. when ever he closes he will call all closing employees to the front when we are through. we time out and then he will have us wait , last time at least 15 minuets went by, and he walks by looking at everyone clocked out ready to go and then goes into the office where we can all see him on the computer doing who knows what. we wait and wait off the clock for him to come and let us out. it would have been longer had not the night manager open the door to let his night crew out for a break and we finally got to leave. It would be different if he said to us all guys need one second to do one thing and we will leave , but he is in the office on the computer while we are in a large group off the clock had been told to come up font to go and we wait. this is not a one time thing with him it is a all the time thing with him. very inconsiderate of his employees

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936. I ordered both flooring and a window treatment from my local Lowe’s in January. I am having issues with both. I have called and called and talked with various people. Honestly, I receive lots of apologies, but do not believe they are sincere. There is always blame placed on the manufacturer, installer, etc. No management employee ever looks at what Lowe’s might do to better serve the customer. Right now, my house is in disarray from having a hardwood floor installed. I cannot get my house cleaned (by me or professionally) and I cannot get everything put back in place because I have to wait for the installing company to contact me. There is cork dust throughout my home from where the installer took up a cork floor using electrical tools, which created dust flying everywhere. The installer did not put anything in the doorways to protect the rest of the house. So, the installation was finished on Wednesday and I have to wait until ALL normal protocol is completed, therefore my house remains dust coated and in disarray. Obviously, even if the installation company calls today, no one will be here until at least next week now. Does offering an apology really mean anything right now?? I say the words uttered are “meaningless words”!! Nobody seems to care that I have to try to function in this dust infested home that is actually Lowe’s problem——that’s where I made my purchase. Shame on Lowe’s!!!
     Linda Morgason

     Reply

937. I ordered a washing machine on line and was supposed to receive it two weeks ago. The truck broke down on the day of delivery and to say the least, I didn’t get my washing machine, even though one of the options was to have it delivered later in the day. When I called the store (Alamo Ranch, San Antonio, TX), I was told my order had been cancelled and I had to repurchase a washing machine. I did and then I picked it up at Alamo Ranch Lowe’s in San Antonio, Texas. Now, today, I am getting messages that Lowe’s wants to deliver my washing machine that was supposedly cancelled per Lowe’s employees. I don’t want this washing machine. I want a refund. I wish I would have never ordered anything from Lowe’s.
     I called 1800445xxxx for help and was told I needed to contact the store at Alamo Ranch. Why would I want to contact them, when they lied to me. Then I asked Dusteane, #3096xxx, for a phone number to the Corporate Office and was told that Corporate didn’t have a phone #. This is just not right. Lowe’s is an “Onion” in my opinion. I want my money refunded.

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938. Hi Lowes,
     Glyphosate is a terrible scourge on humanity. You shall henceforth and immediately cease all sales of any product containing glyphosate. Failure to comply by Apr 1 2021 will result in your corporation being made bankrupt by humanity. Scott Gabriel

     Reply

939. so my husband has been working at lowe’s for about 17 years . because of covid-19 he unable to go back to work until he gets the vaccination. but because it be over a year he was told he has to reapply. I can understand some updated training. It is not his fault. He was kick off medical after 180 even though we were paying premiums. But now this. We have been in contact with work and sedgwick. Neither of them told us this was a possibility until now. He is high risk lung issues, on oxygen and in a wheel chair. This was not his chose. HE Still wants to work. What are his options. This is just not right, Within a week or two he will have the shot.

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940. Lowe’s lost a sale for 10 bags of hardwood mulch today because of your policy not to load 10 bags of mulch for a 70 year old, 5’1”woman with a bad shoulder who happened to have a sedan rather than a flatbed truck. As I had no problem having mulch loaded in September 2020, I had no reason to suspect this would be a problem now. I physically could not lift the bags. ( I was going to have help at home to unload.) As always, I would have stood a safe distance outside my car, so I am unclear how this would have been a safety concern for anyone. Home Depot had no problem selling me and loading the 10 bags of mulch.

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941. I just attempted to Purchase a washer and dryer on clearance I was told I had to take it with me now.

     I offered to pay first, and was refused!!

     I Went to get my truck & the washer was sold out from under me!!!

     When I arrived with my truck, I am told go get the sticker so the dryer that was the only thing still there won’t get sold.

     Where’s the logic?

     Why couldn’t this have been done initially?

     Manager says it’s because people leave appliances that they pay for and don’t pick them up for a week or more.

     Truly unhappy with this policy.

     Never shopping here again!!!

     The clerk didn’t even know the washers disappeared.

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942. i AM STILL WAITING FOR A REPLY ABOUT MY FENCE.PAUL BONDSiT IS GOING ON FACEBOOK TODAY

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943. i NEED MY FENCE COMPLETED ,ARRIVE IN OCT NOW IT IS MARCH,6 MONTHS,DO U NOT CARE? i WILL TAKE FURTHER STEPS,

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944. Purchased a tankless water heater 3/3 and install was 3/4 but they couldn’t install because of electric issue. Following day got a electrician and then called for installation again. The product was defective and was returned and a new one put in . Then after installation of new which I paid 649.00 for I’m on the 3rd day without hot water it is barely warm then goes bitter cold 🥶. I should get a discount for my issue. I have a child 5 and I’m a disabled veteran and this has been a nightmare because now I can’t get anyone here until Monday which will be 5 days with No Hot water..

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945. I am disabled. We bought a
     Compact washer dryer unit
     To put upstairs, so that I
     Didn’t have to take the steps.
     We’ve had the unit for less
     Than a year & we had also
     Bought an extended warranty. The unit stopped
     Working. We initially
     Couldn’t get the warranty
     People to call us back. Then,
     After we successfully got in
     Touch with them, they never
     Showed up. Now, we are waiting for someone to show
     Up mid- March. The employees at our local
     Lowe’s were unable to help
     Us. I don’t know what the
     Problem is & I don’t care
     Anymore; &, this is my constant thought every time
     I’m left hand washing our
     Clothes in the kitchen
     Sink & throwing them out
     Over the deck railing to dry.
     We want that piece of x
     You sold us replaced with a
     New unit. We will NEVER
     Buy from Lowe’s again….
     Not so much as a nail.

     Reply

946. I went on line to check availability of the following item:
     Blue Hawk 97-in L x 0.75-in H x 15.75-in D Thermally Fused Laminate Shelf Board Item #7842Model #214418
     The website listed 23 available in Aisle 29, Bay 13. There were none in that location. We proceeded to find 4′ and 6′ pieces but not the elusive 8′ pieces. After walking around with two of the associates for approximately one hour, I gave up.
     I wasted one hour of my time and lowes’ wasted 2 man hours minimum. It is either poor inventory control or shrinkage. Either way I left frustrated, and I suspect the workers felt the same frustration.
     I can say that the two people who searched were diligent and personable.

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947. I have had the worst experience ever in my many years of Loews shopping in the last month. I placed a large order for materials for a bathroom renovation on February 15, 2021. All materials except 8 sheets of paneling arrived at my home without much disruption. This was not perfect but would never have contacted your office for mere inconvenience. The paneling that was in the store on the day I paid – February 16! Up to today March
     15 I am still waiting the correct delivery – today the wrong product was sent .
     I would like my order resolved immediately and my delivery fee returned to my credit card. Happy to speak at 516-978-xxxx

     Reply

948. Carpet is wearing bad…my carpet in my living room that’s been down 15years looks better…I believe the carpet was switch…I want someone to look and check it out…it was on back order for a couple of months.
     .its was installed in late October ..There only two of us..it’s has look worn a couple of weeks after it was installed…this needs to be taking care of..
     I just want to know if it was what we ordered…it’s was supposed to be the best..we paid 2000.00 for one small bedroom….

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949. Just wanted to informed you that I am now going to the BBB for incomplete work on my kitchem renovation that began in November and I am still without a renovated kitchen. Everything has been paid for on my end and I have absolutely nothing to show of it. Communication with lowes has been HORRIBLE. will never do business with you all again, nor will i recommend you to anyone. This job should not have taken this long. I did keep a legar on all the times I was in contact with Brian, the manager, and JR who sold me the appliances and cabinets. This is unexceptable!

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950. Maytag Washer purchased 9/12/2018. Machine has been out of working order for 2 months. Six visits to repair 1/6/21 to 2/25/21 different diagnosis each time. Parts that were ordered for machine not put on. Last heard a Clutch had been ordered & will not be shipped for another week. Extended Warranty work done byD-3 S Service Tomball, Tx 77375 832-804-8980 Saw store Mgr Lowes #685 where the machine was purchased Mr. Forrester 3/4/21 he said he had no help for me as 30 days out the door was all their responsibility. Need help what home can go without a washing machine for 2 months. Also called Lowe’s Extended Warranty 1-888-775-6937 3/4/21 (this a.m.) and the young woman said she could offer me Customer Resolution Team & would take a week to 10 days or Repair Support Team to get the Clutch on the way and I would hear from them in 5 working days. Since the diagnosis has been so varied I’m not sure the Clutch is the only fix. Help me please get my machine either fixed or offer me a buy out but at this time all I have is a pile of dirty clothes and no common sense approach to what is really wrong with my machine. Please HELP with a RESOLUTION to this pile of dirty clothes and no real help from Lowe’s or their Extended Warranty provider.

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951. My name is Sheila Bennion and I live in Denison Texas and I made a 800.00 purchase on 3-2-21 and I was trying to get ahold of someone to tell them about the gentleman that helped me.
     I finally got ahold of Jodie at corporate today and she finally was able to get the information from me that I wanted you to know, but I’ll tell you that it was like an ACT OF GOD to get it, like his last name… …but I was persistent….
     His name is Johnnie Carter and you need more employees like him….. thank you ….

     He needs to know that he’s awesome!!!! and I appreciated it !!!

     Reply

952. had lazy Susan on cart for check out I still needed a tub enclosure asknfor help 2 times because I can’t see real good and couldn’t find the one I wanted help never came our worker was at Home Depot she called and told us they had every thing we needed and was ready for me to come p/u so I just shoved the cart aside and went to Home Depot this is at Lowes in Porterville 93257 this has happened before to me I was there 1 hour to pu counter top that had already been paid for the day before and no one could find it and was not really looking a worker walked in to work I ask for manager he ask what’s wrong he went straight back and came right back with it we have spent 2400.00 in the last week all at HD

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953. Lowes needs to fix this:
     I had my prepaid account C81R- 09900-996406 closed out by Lowes in 2020. On 2/22/20 Lowes issued a check for $317.98. That due to an error I CAN NOT CASH OR DEPOSIT. The primary name on check was “rebuild remodel” instead of my buisness name of KMW Industries. I have tried for over a year to get this corrected AND EVERYONE PASSES THE BUCK to another office with NO RESULTS. Lowes owes me $311.98 of my money and has failed to do so. Not a single office including local store has been able to correct it. If this continues, I will be forced to file a lawsuit to include expenses involved with this problem.

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954. We are not sure where to begin with our customer service review of Lowe’s process of our flooring purchase and installation.
     Our initial contact with Lowe’s was in October ’20 with the Vestal, NY flooring sales department. We were assured that the installation would be completed by the first of December, and our salesperson said he would try to put a rush on the order and get it done before Thanksgiving. Over the next few months, we made several calls to the Lowes in Vestal to confirm our installation date. Each time we called, we were told one item or another was not in or back-ordered. Here are a few disheartening highlights of our experience:
     *The person who did measurements did not correctly consider what materials would be needed around the stairs. It wasn’t until the first installers came that they realized we didn’t have what we needed and they couldn’t do that part of the job and the material would need to be delivered.
     *We were assured the same installers would come back and that was not the case. New people came that had no idea what had been discussed for spacers.
     As it turned out, three thresholds were missing and it took 4 more weeks for them to come back and install them. We tried to reach our service contact with Lowes on numerous occasions only to get voicemails and no return phone calls. We also sent text messages that were often ignored. It wasn’t until about 2 weeks ago that he returned our texts, and his reply was “I got you! Expect the Lowe’s call tomorrow.” Well, we waited, and no call. Finally, he texted back and said the transitions were sold and ordered they just never made it to our house! He said “they were possibly lost at the store and not re-ordered in time.” That was followed up with “I will be local to the store tomorrow and will pop in if needed.” That never happened. We didn’t hear from anyone for a few more days until we called back. At one point, we finally did reach him and we were told he was so busy that we would have to be the ones to call him back! We have never heard of such a thing. In addition, other replies we frequently got were “call me back if you don’t hear from me”, “I was out all week”, and we even tried contacting the store salesperson in Vestal more than once and never even got a call back. Each time we called they “were out to lunch”, as we were told. Finally, we were passed on to someone else at the Vestal store. From there she took care of the credit card issue and finally the installers came to finish the transitions. The lack of professionalism and the way we were made to feel unvalued as customers is truly unacceptable.
     Furthermore, the hardwood flooring should have been installed before the carpeting. A huge mess was created all over the newly installed carpet. The installers were just doing as they were instructed, but the coordination on Lowes end was horrendous. The installers tried to clean up, but it will need to be professionally cleaned to get all the dust out.
     We also tried to return some extra materials and the store advised they were not on our card. So, they would only give us credit on a gift card. This seems like just another ploy to keep our money. With that said, we are expecting a cash refund and request that you please help make this happen after all that we have been through. Never did we expect this kind of poor service from start to finish. The amount of advertising that Lowes puts out for home renovations certainly is misleading, and we will be sure to warn anyone who asks.
     We had no problem with any of the actual installers. They were pleasant, professional, and got the job done and other than the mess all over the carpet, the job was done well. It was the process of getting to that point that has been ever so painful. The right hand does not seem to know what the left hand was doing.

     We still have not been asked to do our final evaluation of this entire process, but we assure you we will be posting all of this publicly.

     We are tired of the Covid excuse. That is no reason for us to be ignored, and our calls, emails, and concerns to not be addressed. Nothing got moving on this project until I called and finally got through to one of the regional managers—we were very appreciative of that. However, we are afraid that if that call didn’t happen, we may still be sitting here 4 months later with no new flooring in our living room.

     We would like to know, now, what Lowes will do to make this right? We were on the fence before with ever going to Lowes again, and this whole process has likely sealed the deal that we are done with Lowes for any further home renovations or needs.

     I sent these same comments to our customer service installation agent that was working with us, and after a week she still has not replied back to us to follow up with our complaint!

     Reply

955. I ordered exterior doors to replace the sliders in my new home. The original order was placed 01/07/21. The employee told me 30 days the doors would be delivered to the store. Feb. 6 was the date and I never heard anything from Lowe’s Seaford store. I let a week go by just to be gracious and called to inquire about the doors. I was the. Told the delivery date had been “delayed”; the new date was 03/02/21. I called the store today(03/03/21) and was told the delivery was again “delayed” and the née date was 04/12/21.
     From the time of the original order, that will be 3 months to get doors delivered to Lowe’s; not even installed in my home, JUST FOR STORE DELUVERY!
     Something needs to be done about this. Customer service seems to be a thing of the past. This store has my phone number and my email address and can’t even be bothered to keep me informed as to the status of my order. I want something done about this. I paid cash for these doors when O originally ordered them and if I don’t get some kind of satisfaction, I will cancel this order and mi e on elsewhere. Please have someone contact me. Thank you. Cindy Matos (631)365-xxxx

     Reply

956. I took some electrical items to return and to get a store credit.I have all invoices but were more than 90 days. I purchased items with my business card. The person I spoke with said if it had been Lowe’s credit card I would have a year to return.I retired in January and no longer need these items . Total value is roughly $200 Can I return these items for a store credit.

     Reply

957. I can’t understand why a trusted corporate giant like you would pull a cheep bait and switch on your customers I have been a customer for about 20 years I will never shopping with your company again I refuere to your survey

     Reply

958. Good evening.
     I’m Tina Walls resident of Lauderhill, Florida. In July 2020, I contracted Lowe’s to install impact windows and doors at my residence, 5285 NW 70th Avenue. After several months, the installation began in December 2020. The last date and time a contractor was at my home to complete this project was December 18, 2020. As of current, my installation remains shoddy and incomplete!
     As you can imagine. I am highly disappointed and dissatisfied with this horrific experience. The havoc and emotional distress the experience of being abandoned throughout the holidays and an entire winter season of coping with the stress of this incomplete, expensive investment is unfathomable, unconscionable and unacceptable!
     I initially became concerned when back in December, my husband reported to me that while working in my home, a member of the installation crew reported damage to my personal property. He reported, while working on the transom windowpane, near my front door he allowed his drill to fall from the installation site onto a table in near my foyer. This mishap destroyed an irreplaceable animal print embossed glass vase. This was merely the first of several incidents, which I had to personally approach the foreman.
     On the following installation date in December, I had to advise the foreman to admonish his crew. I had to advise him that I’d recently installed new flooring throughout my home. I vehemently advised that I did not appreciate his crew, trampling through my home as if there were no distinction between the exterior and interior. It was only then that they took the initiative to wear shoe coverings and to place protective covering through-out the interior walkways of my home while they traveled to and from the indoors and outdoors!
     As I forestated, since December 18, I have been awaiting the completion of this disaster and disturbing experience.
     1 – I have yet to receive information, follow up, communication or details about the installation of a pair of missing sliding glass doors which are to be installed on the south side of my home. It was reported that, “the frame” for these doors were “missing” from my original order. Whose responsibility is this? How frequently does this occur? Is this a common experience?
     2 – I’d like to add the most expensive aspect of my installation project was the installation of the French doors located in the front of my home. Please see the attached photos! These doors have greasy, filthy fingerprints embedded on the interior glass that cannot be cleaned! Obviously, these will need to be completely replaced!
     3 – I advised the salesman, Markus, that I was extremely disappointed with the condition of my home. Windows, doors and hardware. He advised he would reach out to the manager (Amy) to explain my dismay. He advised my husband and I that all of these issues would soon be corrected. I cannot emphasize the experience of living through these conditions throughout the holidays only added to the stress and turmoil.
     Markus apparently communicated these concerns to Amy, who in-turn, advised that I should choose a hardware set that is carried by Lowe’s that would replace the current hardware. I presumed correction to these issues were on the horizon and Amy was attempting to mitigate the personal losses I experienced so I personally selected hardware, that I desired to replace the current and hideous hardware on my front doors. I sent the photos of the replacement hardware to Markus on January 20, 2021. To date, I have not heard from Markus or Amy!
     These matters are only compounded by the fact that the wiring for my alarm system was damaged during this shoddy installation process. My entire alarm system had to be replaced. The issues continue to mount.
     This entire nightmare situation has delayed the progress of the painting and landscaping required to finalize the upgrade of my home. This is extremely disappointing that a 2020 construction project has been a lengthy, on-going, burdensome nightmare, which has extended well into the new year. What a horrible experience from Lowe’s!
     In hindsight, I recollect evaluating the competency of YGRENE, Florida South Windows and other against the Lowe’s name, as it relates to a reputation and assurance! My husband and I chose Lowe’s because we believe you to be an entrusted, reputable company. This decision has evolved into the one of the worst decisions we as educated consumers could have ever made. I work extremely hard to earn every dollar I can to protect my home and greatest investment, in this declining economic era! Somehow, I feel like I’ve been deceived! It’s not fair. This is not how business is to be conducted!
     On Saturday, February 27 I called the Lowe’s Sunrise store located at 8050 WEST OAKLAND PARK BLVD. I spoke with R. Latson, who advised me that the Store Manager, Charles David would be advised of my expressed concern, disappointment and nightmarish experience.
     Questions:
     How soon will this be resolved?
     When will a resolution to this occur? Specifically, which date and what time?
     What happens to mitigate my losses and disappointment?
     Who will be contact my husband and myself?
     What Quality Control measures does your store, company, corporate office employ to restore consumer confidence?
     How can this be reported so this doesn’t happen to others?
     What is your policy to ensure consumer satisfaction?
     When does customer dissatisfaction meet the threshold for fraud?
     Please contact me at your earliest possible opportunity to assist me with this matter.
     My husband and I can be reached at the following contacts:
     Tina Walls / 954-648-xxxx / twrxxxxx @fau.edu
     Frankie Walls/ 954-465-xxxx/ frankie_xxxxx @att.net

     Emphatically,
     Concerned Consumer

     Reply

959. Injury incurred at your Lowes Katy, Tx (1H10) location on March 1, 2021 at 3:48pn CST. Attempted to report injiury, but no one in managerial position available to do so. The discussion continues, but it requires the attention of your legal counsel.

     Reply

960. My name is April Hernandez. On 2/28/2021 my husband, daughter and I went into store #2719 to purchase a refrigerator. We spoke with a man named Brock which checked to make sure it was in stock. When he returned he let us know we could purchase it. We told him we would have to go pick up a truck to load it so we would be back. When we return at 2:30 my daughter and I went inside while my husband waited outside. We walked to the service desk in appliance waited about 7-10 minutes then pushed the help button. When Brock showed up to turn off the button he then went around to answer the phone put that person on hold then proceeded to walk over to another co-worker to exchange words. As he pasted in front of me he told me, I would have to wait because there was only ONE of him!! When he was walking away I then told him, He do not need to be disrespectful that I understood he was busy. He then walked right up to me inches away from my face and said, “Im not being disrespectful! After going back in forth with him I then asked to speak with his manager when he told me to go find him myself!! WOW! I have never been so disrespect like that in my life at any store. Mind you I did not even say a word to him before all this happen so be disrespected in front of my 13 year old daughter and other customers was very BAD customer services. I called my husband to let him know what happen because I didn’t know what to do so I went outside and let my husband talk with the manager. I really needed to tell someone so it doesnt happen to someone else.

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961. We’ve had a Samsung French Door refrigerator since 2017. The ice maker has been a problem since day one. It’s been replaced several times, most recently, this February. The company, SIS Ohio was 2 1/2 hours late, and while working, bad mouthed Lowe’s the whole time. He ordered a replacement ice bin, which has not arrived yet. Today, we had an appointment for another repair with a window of 8a.m.-12p.m. It is now 2:25p.m., and they are a no show. The phone number provided for SIS goes directly to voicemail instructing the caller to email them. I’ve sent three emails after their initial visit, all have gone unanswered. This level of service, or lack there of, is unacceptable. We will be buying our appliances elsewhere from now on.

     Reply

962. I bought a water softener at Lowe’s in Avon In last May
     It does not work
     I was on the phone at Lowe’s 4 hours and they kept transferring me back and forth to manufacture and they were very rude.
     Then I talked with Lowe’s installation and they said they have to contact installer
     Well I haven’t heard from them
     I spent 800 for a piece of crap that doesn’t work
     Please advise
     William Atkinson
     630881xxxx

     Sent from my iPhone

     Bill Atkinson

     Reply

963. On January, 18, 2021, my wife and I purchased a Bosch dishwasher (Model#: SHEM3AY55N), for $599.00. When all was said and done― to include military discount, a hose, cord, warranty, installation, and taxes― we paid (in full), $934.12. Because this particular model was not in stock at the Lowes of Los Lunas, NM (store#: 3048), it was ordered, with a delivery date of February 20, 2021.

     As February 20, 2021 came and went and not a peep to be heard, yesterday, February 27, 2021, my wife and I returned to “Lowes of Los Lunas, NM” to see what’s up with our dishwasher.

     After nearly an hour of waiting and being shuffled from one salesperson/manager to another, we finally got their story… no Bosch dishwashers to be had anywhere! Apparently (so the story goes), Bosch could not deliver products to Lowes for distribution to local stores! The solution… another delivery date… March 31, 2021. We’ll see.

     What’s most curious to me is that despite paying in good faith, nearly a thousand dollars for a dishwasher we’ve yet to receive (going on 2-months), no substantial solution was offered. Instead, we got a shrug and dismissive explanations.

     Curiously too, that evening (February 27), we ordered pizza from Dions, a regional franchise here in New Mexico. When we went to the store to get our order, a Dions’ employee informed us that they had gotten our order wrong. Immediately, they apologized, and effortlessly gave us our corrected order at no cost, plus two brownies to boot. Probably, they’re out $25. But in return, they got a satisfied customer for life.

     Let’s put this in prospective… Dions has annual revenues of $2,700,000. Their $25 out of pocket expense to encourage our continued patronage is .000925 of that $2.7 million.

     On the other hand, Lowes had annual US revenues (2019) of $72,148,000. Accordingly, if Lowes were to use Dions (a vastly smaller company) $25 out of pocket expense to garner our further support― .000925 of $72,148,000 is $66,736.90!

     Not to worry. As a reasonable soliton; instead of offering us $66K in stock options, or even a few hundred dollar upgrade, I’d settle for free installation. And please don’t make us go to Home Depot.

     Reply

964. I keep getting emails asking that I confirm a purchase. I do not open up the confirmation as I believe this is a scam. I have not purchased an item from Lowe’s other than garden flowers in several years. Is this a scam.

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965. I just found this page, if I knew it last year I would write this complaint long time ago. Last july 3rd in the evening an employee at Brickyard Lowes in Chicago horribly yelled at me because I stood in wrong line. She was yelling at me solid 5 min and in such a way that whole store could hear her. I complained 4 times to a menager named Adrian, he flatly refuses to do anything saying that they only ” COACH” employees. I wrote to the chief executive if customer affairs and he also refused to do anything to that employee. Unbelievable!!!. What kind of store it is?!?!?!? You should be ashamed to even have such people as your emokoyees!!!0

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966. I had a encounter with employee at in Clinton Maryland he would not help me load up a pallet of mulch into my pickup truck but then he helped another gentleman loaded his gravel on his pickup truck

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967. Delayed installation of cabinets. Underneath sink installers left opening. I do not like the idea I paid $9,000.00 for cabinets and an opening for bugs or any other insect can enter into my home. Secondly I have missed 4 days of work for them to complete a job that I was told would take only one day. I would like for all openings to be closed and compensated for time missed at work.

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968. We are trying to get a refund on late payment charges of $106.00 that were charged to account last year due to a check scheduling problem. We sent note to Marvin Ellison on Feb 3,2021 explaining the issue and did not receive a response. We purchased a LG Refrigerator last May and took advantage of special promotion of no interest for one year. We set up our electronic checking account for 12 scheduled payments of $200.00 each month. These payments were confirmed by text messages from my bank. The last statement of the year we noticed $106.00 of late payment charges. This was a scheduling error that did not preclude payment to our account. We now signed up for autopay. We will appreciate your refunding these late payment charges. Thank you, Ernie & Terry Grecsek

     Reply

969. Mr. Ellison, I bought a whirlpool refrigerator March 2019 plus 3 years protection plan in Kinston Nc. I’ve called 1800-77-LOWES several times for service and held on over 30 min and no one answered. This is an ongoing stressful situation, and I want the services I’ve paid for. Question? is the Protection plan bogus, and people are paying thousands of dollars to something promised, but Lowes has yet to deliver. I think you as a CEO should try calling Lowes or the protection Plan and see how far you get.
     I want to know Mr Marvin Ellison your thoughts on this, especially when there is no customer
     service only a unmanned phone that keep saying someone will be there shortly. It makes you and all the other look bad especially when this company had been known for lack of customer serviced also known as the worst customer service in the state. Even in the store it’s hard to get help. I feel I’ve boght into something that is fake and phony. How many customers are thinking the same. Oh, it’s easy to get the product and walk away with a bill and later get the item in your home. But where is Lowes Integrity and loyalty to their customers. Please don’t let this end up being my problem or feel I’ve been duped into paying for a protection plan, and there never has been one. Appreciate an honest reply.

     Reply

970. I purchased 2 vanities which were exclusively made for Lowes by OVE back in spring for a bathroom project. We purchased them early since they were on sale and put them in garage for safe keeping. We just started our rennovation only to find out the vanity top was cracked. We contacted Lowes and they said to contact OVE. OVE then said since it was a Lowes exclusive product they didn’t have any since Lowes hasn’t purchased more. I contacted my local Lowes, Bel Air in Abingdon Maryland one lady said she could give me a credit and when I called again today the manager said since it was over 90 days they could not give me a refund nor a credit and there are no replacements for these vanities. I have a long time customer of Lowes and am very dissapointed in this. I have $491 worth of vanities that I cannot use. I asked the store for a store credit so I could at least purchase another vanity from their store but they refused. In good faith we purchased these and stored them without ever thinking they would be damaged. OVE told me that 2 out of every vanity shipped is broken. Well….. I guess if I knew that in advance I would have opened the boxes. Never occurred to me they would be broken. I would like a refund or at least a store credit to purchase new vanities since I cannot use these. The store Number is #2589 My item number is 1857670 purchased 2 for a total of $498.00. I have my receipt. These vanities have not been used and are in boxes. I have tried talking with your customer care center and they cannot help me. Calling your Corporate number says you are closed right now but your hours are 8:30 – 5:00. I called 1:14 pm est. I would like to get this resolved. My number is 443-987-xxxx

     Reply

971. I would like to thank Doreen at Lowe’s Silverdale, WA. For her help with a tankless water heater. She was very knowledgeable!

     Reply

972. I shop at the loft Brooke commons store in St. Louis and to call in to get an answer for a question it’s pretty much impossible it’s been that way for at least a couple of years and it’s getting worse even even when they do answer they put you on hold to get to the right department and that department never answers and you get disconnected I’ve attempted four times now to call you also have to go through this whole litany of choices before you can hit the customer service buttonAnd then they put you on hold and never come back

     Reply

973. I ordered a hot water heater on line on 2-6-21 and I just called and they said 4-6 weeks for delivery no where on the Lowe’s site does or did it say that it would take that long Lowe’s should put on the site how long it will take for products because if I new it was going to take that long I would of ordered from somewhere else

     Reply

974. I enjoy shopping at Lowe’s in Hudson, Massachusetts for all household items. On Sunday 2/21/21, one of your associates named Rick was so helpful and so nice to talk with while I got my new shades cut. I hope Lowes has a recognition program for outstanding customer service Rick deserves recognition !!! Also, I usually do a self check out but as I walked towards the self check out and the cashier named Karine asked me if I was done shopping and she could ring me out at her register. I said sure. She was so pleasant while ringing up my sale.

     Reply

975. Could you please tell me why at 8:15pm your company located on Greenway Dr Jackson, Ms lied to me regarding no water? I had a store employee to call and verify that you guys had water due seriousness of this matter. The employee stated yes ma’am we do have water. The employee verified with customer service. My husband took his break to run to get 2 cases for our twins granddaughters to mix formula and our elderly mother for her oxygen machine. My husband called me while in store, spoke with 3 guys and 1 girl. The gentleman in the front stated that the truck is here and mod is in back with driver. He wasn’t the first person my husband spoke with. He was the second individual. The first and the others stated there was no water. I’m upset because 1..a call given by a Lowe’s Employee, 2 lies were told, 3 when walking out the the young lady said “I hope you find some.” Can You tell me when you guys started giving lies out and poor service? You say you are a community store. How can you be so evil doing this storm crisis? I don’t understand! Make it make sense.

     Reply

976. I am very disappointed in the service I got from Lowe’s. I purchased a range since Janurary 18, 2021 . I just recieved it wednesday Februrary 17. They said that it
     was in the back -got overlooked. when it was sent out
     Wednesday -they sent the wrong cord. Iam very
     disgusted at this point. Please contact me at 803-331-2177 . very up-set !
     Mrs. Luetta m. Hayes

     Reply

977. Trying to get a job at Lowe’s really stinks

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978. Please call me about my $1,800 special order I am having problems with.

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979. I have tried several times in the past week to make contact with Lowes Store # 477 in Wheelersburg, OH and the Phone system is not allowing me to speak to anyone. I need to make an appointment to deliver product to the store. Please help!!!!!

     Reply

980. I ordered a combo router for my husband to be delivered to the Dale City VA store. The next day I received an email saying the order was cancelled, presumably because of inventory.
     In the middle of the night I reordered the item to be shipped to a different store to pick up. Almost immediately after ordering I realized I was not logged in to mylowes.com and ordered it from a different email address. I kept getting the message that it could not cancel the order.
     I have asked Cust Support to put the purchase onto mylowes but they say it cannot be done.
     I’m not asking for anything other than to change the email address so that it will show up in mylowes account and I can see the purchase.
     If I had been able to cancel the order like I wanted to, this wouldn’t have been a problem and I also would have received the military discount.
     By the way, I spoke with three different customer service people and was three different reasons the email address couldn’t be changed. I’m not sure why this is such a difficult thing to do.

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981. Iam turning in a employee in your Grand junction Colorado store his name is scott eugene Roach ,he has been stealing from that store for sometime.he steals all your medication packets and face masks and who knows what else.the reason I can claim this complaint is because he has given me the stuff he has taken..I’m a ex friend of Scott’s and can also report he is a severe alcoholic and drinks nightly..he is in trouble with the law right now for Domestic violence and Harrassment on me I have kept all product I have received and have proof of my complaint. I would also like some Feedback from you,unless you let all employees steal from you.my email address is lorraineturnerxxx @gmail.com

     Reply

982. Lowes has not been willing to work out an acceptable resolution to defective carpet/installation resulting in sprouts protruding in 2 rooms. Several weeks of runaround & only offer to “snip” affected areas, NOT. Acceptable for spending $3k. . . Too bad no one cares about customer satisfaction anymore, best to spend $$$ where they care

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983. Ordered one ton of Virginia Golden Wood Pellets online. These are soft wood pellet that burns very well with little ash. What was delivered was a GS Midwestern Hardwood pellet, from our local Lowes. Delivery, including tip was $100. After unwrapping the skid I realized it was the wrong product. After at least 6 phone calls Lowes answer was that the description on line was not correct and that there was nothing they could do. I asked if I could be given a discount or some kind of refund and the answer was that the store manager was not allowed to make that kind decision. I’ve started to burn some of these pellets and they are not of the quality of the pellets I had ordered.

     Reply

984. LOWE’S HOME CENTERS, LLC
     727 ROUTE 440
     JERSEY CITY , NJ 07304

     Transaction # : 35399668
     Order Date : 02/03/21 19:48:14
     Invoice 74714

     Payment: LCC ending in XXXX $ 2,417.44
     AuthTime 02/03/21 19:48:04
     AuthCD 001156
     KEYED REFID 137998
     Order Date 02/03/21 19:48:14
     Store # 1937
     Terminal # 35
     Store Manager KYLE FRENCHE

     Our washer broke on 2/3/31.
     We were advised that in order to expedite the process, it’s better to go to local store and purchase whatever is available at that moment.
     We visited 3 stores: Home Depot, Best Buy and Lowe’s.
     Out of these 3, Lowe’s offered us the best delivery time.
     Salesperson convinced us to buy the most expensive set of washer/drier. It was a little bit too much, but for our family timing was everything –our family is big, I am temporarily handicapped, 3 kids, pets, grandma.
     We also were offered to apply for the store credit card. We paid for delivery, installation, additional equipment, 3 years protection plan.
     We were promised delivery on 2/10, 8-12 in the morning, and the confirmation call the day before.

     This is where the NORMAL ends.

     The day before we got a call confirming the delivery.
     On 2/10/21 two men came to our apartment, placed the washer and some equipment in the middle of my kitchen (try to cook for the family while on crunches with huge washer in the middle of it????)
     Those 2 men had no idea where is the rest. They disconnected our old set and left.
     It took us about two (2!) hours to get someone on the phone. We called the local store, we called 1-800 customer service center – and were advised that we have to keep calling the local store, there is nothing that Customer Service can do.
     Finally, New Jersey Lowes picked up the phone.
     They told us that they didn’t have a dryer in store. They had no idea when it would be available. They also had no idea why a day before they promised prompt delivery.
     When escalated to the management, spoke to several people trying to get the answer, and in the end the manager (Kyle Frenche) told me that I was DISRESPECTFUL to him for demanding a solution. That was the end of that conversation.
     We again contacted 800- Lowes Customer service and filed the formal complaint (#1/38171374132).
     Customer Service agents was nice, but she did not offer any resolution at all. We requested our order to be canceled immediately and reached to other vendors.
     At 2pm on 2/8/2021 we got a call from Assistant Manager if Jersey City Lowe’s store named Luis. He asked us to postpone cancellation. He said that he made some calls to local stores and found a piece of equipment for us. He offered to deliver it today, 2/13/21.

     Do you think it’s a happy ending?

     No one came or called today. Jersey City Lowe’s store did not answer the calls. 1-800 number again was helpless, they advised us to call local store.
     Around noon we finally got someone to answer and were advised that Assistant Manager Luis was…. JOKING when promising delivery for today. What he really meant was he would try to find equipment on Saturday.
     There’s still no resolution, and I still have to cook in kitchen with your washer standing in the middle of it. We cannot wash our cloths for 2 weeks. I am handicapped.

     I’ve been in customer service for 20 years. This is the worst service I’ve ever experienced. I am making sure that my co-workers, friends and family know about your company.

     I contacted you on Twitter because I was told that will bring fast reply, but I am new there. However, all my followers on Facebook will be delighted to hear this story.

     Copy of this goes to: Better Business Bureau and NJ Division of Consumer Affairs.

     I demand immediate order cancellation. Come and pick whatever you dumped into my home. We have another distributor ready to work with us.

     I am also talking to my family lawyer. You need to be responsible for your disgusting actions towards your consumers.

     Reply

     1. The moment you brought up the lawyer, there is a very slim chance this will be resolved at the store level. Whenever legal or a lawyer is brought up, mentioned or threatened it will go right to the legal department for them to handle.
        Honestly, if a busy exec were to get this email, he is not going to slog through the whole thing to see what you want. Keep it short, concise and stick to the facts only. Have someone proofread or spell check it and leave out personal details, threats, demands. It doesn’t help.

        Reply

985. Yes i have ask so many times 4 my report where sikeston loees sent me to hosptail to get my eye glue back together where a board hit me and still ha e no luck

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     1. BRANDY: HAVE YOU GOTTEN RESOLUTION TO YOUR PROBLEM YET? I AM A PRO SALES CUSTOMER AT THE SIKESTON LOWE’S STORE #1209 – THEY HAVE LOST $1500 OF A PRE-PAYMENT I MADE AND TRACY WEINGY WILL NOT GIVE ME THE PHONE NUMBER TO THE CORPORATE ACCOUNTING OFFICE. DO YOU KNOW HOW I CAN GET THAT NUMBER? THANK YOU.

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986. I would like to speak with you about how I was treated by one of your suppliers.

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987. In the country today, I see company attacking their coustomer base on the political views, will Lowes follows this standard and attack their customer are emploeyee base on who they voted for in a election.

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988. I have windows install in may 2020, on 2930 W Fletcher and 2930 W Fletcher, two windows were missmeasure and covers up with quarter round , I call numerous times to no avail and or solution , I will appreciate it if you take care of my concern and fix or adjust your charges , Sincerely Ofelia Schroeder
     773 588 xxxx Cell
     773 588 xxxx Home

     Reply

989. Employee Korin Legg from Easton Maryland Location. Was smoking Marijuana In Car In parking lot of Lowe’s Store

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990. Hi, my name is David Brust and I’m trying to contact Tatum K. Walker and for some reason I’m not able to get any response from any one in Claim in Lexington Ky. I have sent email and have tried to call leave a message but with no response. If Lowe’s don’t care about there customer then I’ll contact BBB, I hope I will not need to go any further with this complaint. Im waiting to hear from your office.

     Reply

991. My name is Tim Arbagy and I shop at your all the time. I really need you to call me at 941-704-xxxx as soon as possible. I have tried calling the 704-758-1000 corporate number I googled, and it says your closed. I can explain further on the call, but I purchased a 1500.00 gazebo kit from your store on Fruitville road in Sarasota, and I finally put it together.

     I had the county come by my home yesterday and said that we needed a permit for this and is now trying to fine us 3x the permit fee for not getting the permit which would be 1200.00. Certainly not worth it because now the fee is almost the price of the gazebo and that would make this a 2700.00 gazebo. If I had known that I needed the permit for this, I certainly would have purchased the permit first which would not have been an issue. But because no one said anything to me at the time of purchase, nor is there anything on the box it was delivered in, mention anything about a possible permit being required.

     I need to take the gazebo down at this point because I cannot afford the permit and the fines.

     I have had issues in the past with Lowes with my door that was damaged in delivery to my home, and David the store manager was nice enough to refund my money for the door.

     So I’m hoping you will do the same with this gazebo. We bought the product in good faith in using it, and it took us about a week to build, but I cannot use it now, so I hope that you can do something for me. It’s not fair that I spent 1500.00 on something I cannot use now.

     Please call me at 941-704-xxxx, my email is timaxxxx @yahoo.com. My wife’s number is 941-321-xxxx, her name is Susanne. I would appreciate the call back and not just an email. I would like to further explain the situation to you. If there is a direct phone number to reach you at, please give that to me. I would go to the store like I did last time, but I’m sure the manager may not have the approval to get us the refund. If you look into our buying history, we have purchased thousands of dollars from your store including windows and doors.

     Thank You,

     Reply

992. I have windows install in may 2020, on 2930 W Fletcher and 2930 W Fletcher, two windows were missmeasure and covers up with quarter round , I call numerous times to no avail and or solution , I will appreciate it if you take care of my concern and fix or adjust your charges , Sincerely Ofelia Schroeder
     773 588 xxxx Cell
     773 588 xxxx Home

     Reply

993. I am writing a complaint on some vinyl sheet flooring that was put down twice in my bathroom. They put down underlay and it bubbled up both times or the glue did not stick not sure which. The installer said he put longer staples in this last time (didn’t work). He said if it came up again they would have to tear apart the whole bathroom. My thought on that is they should have done it right the first time. Not expecting anything from you I guess I am stuck with this lumps and all. Over $1000.00 dollars for this flooring which looked better with the old stuff. Anyway if any one asks about Lowes flooring I will tell them to look elsewhere.

     Reply

994. Where are my w2 forms I was supposed to get them by the end of January but in typical Lowes fashion I have not received them.

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995. I have been a Lowes customer for 40 years. For the most part it is a well run operation. However, I have encored an inexcusable situation with your store on Woodruff Rd. in Greenville. I was trying to get someone to assist me with the purchase of a new heat pump for my house. After many telephone calls and pushing every combination, I never reached anyone. When I went to the store and talked to the manager, I was told that they have been having difficulty with their telephone system for OVER A MONTH. What a way to run a business!!!! By the way, I contacted someone else to come out and quote me on a new unit.

     Reply

996. I’m having trouble getting my W2 . I contacted HR and they just told me about Lowe’s using equafax and I can’t get any help from equafax. I need either my printed cope mailed or emailed to me now! If HR can’t help, then who do I need to speak with. I was told to use this #922476xxxx for my record when talking to HR. Please help me get this issue solved?

     Reply

997. Your pet friendly policy is ridiculous FOUR dogs were allowed to be in the Kingston Massachusetts store this past Saturday … without muzzles or masks WHY should customers be subjected to barking growling canine? Anyone BIT by canine teeth/jaws should be awarded hefty monetary compensation because YOU invite this danger
     Consider your negligence and stop this policy Stores are for humans only!

     Reply

998. We visited Lowe’s, in Marquette michigan on January 31. We were planning on buying multiple items including several light fixtures. A Lowe’s worker, Rob, approached us and asked us if we needed any assistance which was great customer service. However, he had his mask down under his chin and stood about a foot from us while speaking. We were uncomfortable, masks are mandated in Michigan, and my husband politely asked him to pull up his mask while speaking to us. He refused and got quite snippy while letting us know he was medically exempt. That may be, but he should not be on the floor, approaching customers closely and speaking close to their faces. He also could have offered to have someone else assist us instead of getting angry and walking off. My husband and I decided that menards would be better able to assist us. That decision was confirmed when we walked out and saw two customers not wearing masks and realized that Lowe’s, unlike their competitors, does not have anyone enforcing. the mask mandate. We spent our money at menards, a store that does follow those rules and we will continue to do so. Thank you for your attention.

     Reply

999. I enjoy shopping at your stores, and I did like the idea of your veteran registration for online orders. However, your online is a disgrace to your company. twice now I have ordered something and it shows shipped when was NOT. this last time the package was lost somewhere in California, and all your phone support could tell me was that it was quarantined. For What? I canceled the order, nothing happened. I tried canceling again, and had to contact my Credit card company to stop the payment. Then out of the blue it shows up at my door on a Fedex Truck. Luckily I was at home and refused the item. I was told by your support that I could return it to the nearest store, but that is 90 miles away. What you need to do is open a store in Sault Ste. Marie MI so people in the eastern part of the U.P don’t have to travel down state or to Marquette to shop. Also this is the only border crossing to Canada in 400 miles in any direction. When this Covid CRAP is over your would get tons of Canadian business. As for me, I will never order online from your site again.

     Reply

1000. I have a complaint concerning a sliding glass door installed by a LOWE’S contractor by the name of “J&J Construction”. The door was installed on November 11, 2019. The address were the door was installed (my house) is: 6530, Wayside Place, Alexabdria, VA.
      Since I leave in Rome, Italy, for most of the time, I left for Rome in February 2020. Because of Covid-19, I was stranded in Rome and I couldn’t come back to Washington until September 2020.
      Upon my return, to Washington in September 2020, I found the sliding door in bad shape – the screen was out of the rails on the floor, and water has come-in to the house becuase the door was not closing tightly.
      I went to the LOWE’S shop where I made the contrct which is located on: 6750 Richmond Highway, Alexandria, VA 22306-7601 (LLC#715) and reported the situation. I was told to approach the “Installation Suport Services (Tel. 877-505-4923)” and explain the situation. It took few days to be able to explain to someone resposible enough to undestand my explanation. The person asked my why I waited for so long to complain, and I expalined to her that I have been stranded in Italy because of Covid, and that I was able to notice the damage only upon my return. She told me that a year has passed by few days, and the my waranty has expired. I kept on expalining to her that the main reason, as is the case for everything nowadays, the main reason is COVID and that an exception has to be made. She explained the situation to her supervisors who agreed to make an exception (under the prevailing unusal circumstances). They sent a technician to assess the situation on January 23, 2021 who found the work was of poor quality, the rails were brocken and the frames for the door were not alined properly – the reason for the water likage, and we agreed that he will repair the damage.
      He reported his findings to the “Instalation Services” and confirmed my complaints. I kept waiting for him to come and repair the damage, but he failed to show-up. When I contacted Instalation Services again, I was told that they have changed their mind about covering the cost becuase the one-year waranty has expired, and that I should pay $500 to have the work done as per the recommendations of the technician they sent.
      I found this decision unacceptal, and I consulted Better Business Bureau in my area for advice. They consider such a decision in this era of COVID unacceptable and advised me to send my coplaint to the Corporate Office, hence my complaint addressed to you – hoping for a fair outcome.

      Sincerely,
      Tesfai Tecle

      Reply

1001. Having problems with a new floor that was just installed. I have been making calls sent pictures. Nothing resolved

      Reply

1002. Called local Lowe’s this am ti order a dish washer, item no. 799659, the lady was short with me snd said they are out if stock , i ask about ordering one she said warehouse is out also , cant get one because if COVIS. Just sounded strange to me; oxford, Ala store.

      Reply

1003. I RECOMMEND OTHERS DON’T BUY FROM LOWE’S AND DO NOT PURCHASE APPLIANCES OR EXTENDED POLICIES

      YOUR policy States::
      It’s not just a protection plan. It’s total peace of mind. When purchasing new products, you want to know they’re going to last well beyond the limited manufacturer’s warranty. Our plans are simple and comprehensive. No deductibles or extra fees are included. Coverage can be transferred to a new owner at any time.
      Your wallet and product are protected from day one. BALONEY

      Lowe’s you stink.. I purchased a stove from Lowe’s and 1 year later a burner quit. I had purchased the 5 year policy and called for the repair. After the repair was completed we noticed that the glass cook top was cracked. I called back Lowe’s and at first they told me that they are not responsible since the repair company is a third party vendor.. Really??
      After I raised a stink they sent out another repair company which confirmed the cracked cook top and confirmed it was by no fault of ours. Lowe’s agreed to cover the repair. GREAT!! Unfortunately that was 2 months ago. When I called to find out when the repair was going to happen I was then told that the glass top is on Back Order from China. We have been without 1/2 our cook top for 2 and 1/2 months. Now We have an additional issue which could become a serious liability for Lowe’s. The cook top glass is creating glass dust and chips when we use the other half and these glass chips and dust can get in our food.
      Finally Lowe’s Joe Litaker said they would re-inverse me $1000 toward a replacement. The problem is the replacement is $1398.00 Plus Tax and Plus another 5 Year policy expense. I do not believe it should cost me almost an additional $700.00 dollars to rectify an issue Lowe’s Caused. When trying to speak to someone in charge Good Luck. I have been bounced around for 4 days now and their attitude is Tuff Luck Take It Or Leave It.. LOWE’S YOU STINK..
      Mike Khoury
      305-607-xxxx
      mikekhxxxx bellsouth.net
      Claim # 3020660702xxxx

      Reply

1004. I have had the worst experience with Lowes. I purchased a door and had it installed by Lowes and a few years later the door separated from the frame. Lowes was blaming the manufacture and the manufacture came to look at the door after two months of me calling and explaining how unsafe I felt because the door was unsafe.

      Reply

1005. The CFBISD (Carrollton Farmers Branch Independent School District) has been doing business with Lowe’s for a very long time. We procure everything from paint to cabinets and we have been really pleased with the customer service we have received in the last few years. Our Lowe’s representative, Luke Tschirhart, has left Lowe’s and our customer service now is nonexistent. I don’t mean the service is less or not as good, I mean “NONEXISTENT.”
      I understand Lowe’s is a very large cooperation and you have many big customers that spend a lot more than our $227, 528.29 in a year’s time. What I need to know is what happened to my local customer service representative and are you planning to hire someone to talk Luke’s place?
      Look forward to your reply,

      Reply

1006. Purchased a refrigerator an stove 1/25/21..refrigerator was delivered twice both were damaged we were told a third refrigerator would be delivered on 2/4/21.. now we have been told it will be here on 2/17/21..the ice maker was also dropped by the delivery person when he switched from one refrigerator to another..I also have holes at the top of the refrigerator where he switched the door from one side to the other..this is very frustrating since l am left without a appliance….please help..810-275-xxxx xxx Buckingham circle..Davenport fl.. 33897.. Fred White…waiting to hear from u soon.. hopefully..

      Reply

1007. PO # 145754401
      Item # 236981
      I recently purchased a storm door and it needs to be adjusted, it is leaking air and I can see gaps. I have called and called, also left messages to no avail. Installer also apparently forgot to leave paperwork so I am unable to register my door to activate warranty. This is the southlands Colorado location, they were helpful in every way up until install completion. Please help , Mary Arnold
      720.289.xxxx arnolxx @gmail.com

      Reply

1008. I was supposed to get a call to settle a matter and never got one

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1009. I purchased a LG washer & dryer on 01-20-21. The washer is bright white & the dryer is tan. I called Lowe’s & they sent out a bright white dryer with a dent on both sides of the dryer. They delivered another dryer in vanilla. Doesn’t match the washer. I told them that if they could’t find another dryer in bright white, I would be happy to accept a washer in vanilla. No can do according to Lowe’s. In the meantime, the dryer is not connected. Disappointed to say the least! The floor models matched! I paid $1,818.69. at least they agreed to install the dryer tomorrow.

      Reply

1010. I purchased a fire place log insert of $290.00 January 4th. It got lost in mail somewhere. Yet the customer service keep Giving the run around. Everytime!!! I’ve spent so much money at lowes this is ridiculous now after waiting the additional 14 days the customer service stated we won’t get a refund until February 28th.. this is the worst service we have ever received. Will never shop at lowes again.

      Reply

1011. I am very frustrated that I was not allowed to return unopened items for store credit today. My contractor left several wood transition pieces. I do not have the receipts, and the contractor is gone. After waiting in line for 15 minutes to return the 5 pieces, the woman scanned them and confirmed they were from LOWES. I said I would like store credit (because I planned to get some other molding in the next few weeks). She said that it is corporate policy to not give store credit and has been for 7months. I asked what COVID had to do with this policy (as other returns are allowed) and she just repeated that it was a corporate policy. I have about $110 worth of these UNOPENED transition pieces and would like to return them for store credit. It is shameful that you would use the horrors of this pandemic to create a “policy” that allows you to keep people’s money and leave them with useless items. I ask that you make this right by sending my a gift card for the amount – I will happily then deliver the items to the store so they can be restocked.

      Reply

1012. My brand new washer I bought from Lowe’s quit working and I have not had a washer for 9 months because Lowe’s customer service is terrible and they don’t see to care about coming out and servicing it. Please get back with me

      Reply

1013. Bought a refrigerator yesterday, to be delivered today, 1/30/2021.Did not receive a call last night to verify delivery. At 7AM received a call asking me about my delivered refrigerator. I had to call my local Lowes to find out that there was a problem with all deliveries for today. Had to reschedule. I should have been contacted early this morning by someone and should not have had to call the store myself. If I hadn’t made that call,would be sitting home all day waiting for my refrigerator. Bad communication.

      Reply

1014. I am emailing due to the fact local management listen or take these matters seriously enough in my opinion. commercial sales area using a girl name Emily? with a tremendous bad attitude a smart mouth and no people skills . she is hateful and flat out rude and I will no longer checkout if she is at the register. she was rude to my customer also right in front of me causing my customer to go to home depot instead. she is not someone who should be dealing with customers on a face to face matter.

      Reply

1015. I bought a generator from Lowes and was defective. I lost all my food because it didn’t work. All I wanted to do was return it and buy some food because I don’t have that much money. They told me I couldn’t return it and have to go through the manufacturer. I guess we have to stave until then. They didn’t say I couldn’t return the product when I bought it, it’s only been 2 days and didn’t work.

      Reply

1016. The USPS is not getting my bill to me before the due date. I DO NOT want to pay online and I also SHOULD NOT be charged a late fee due to this delay. How can this be prevented in the future? I am proud of my credit history of always paying on time.

      Reply

1017. Need I speak to someone about my dryer I have only had 2 yrs

      Reply

1018. I’ve been trying for days to get an answer on a delayed delivery. Your Hialeah, Florida store is full of incompetent’s customer service people. Ive been hung up on and left messages for days and NO ONE has given me an answer.
      they answer the phone and immediately put you on hold .. and NEVER pick up again.
      I a frustrated and will never deal with your store AGAIN!

      Reply

1019. Is Pam Janney I was hit your Lowe’s in La Habra and I wanted to complement Lorraine on her fantastic customer service. I had been to numerous stores looking for a washer and dryer stackable no one seems to want to help you these days.When I went to Lowe’s Lorraine immediately came up to me and asked if I needed any help and proceeded to help me purchase my washer and dryer. It was really refreshing to have someone help you to the extent she did. I know everyone complains and I wanted to complement Lorraine on a fantastic job thank you

      Reply

1020. This complaint is one I can’t believe I am making with Lowe’s. I have bought so much from your company in the past, always with good service. On Monday January 25, I had delivered an order for a washer and dryer (order # 716411144) from your Ellenton, Florida store. The delivery person walked into my home with no mask,no protection of any sort during the deadliest pandemic in a century. He delivered the order and made a total dirty mess on the floor of my utility room. I simply cannot believe that this is your policy. If it is, someone is not keeping abreast of the news.

      I called the store to complain (which I rarely do). I spoke with someone, apparently an assistant Mgr. named Lisa, and asked to speak with the store manager, apparently named Jeffrey. She asked what it was about, and I explained my complaint. Her reply was, “well, did you ask him to put on a mask?” Are you kidding me. That was the worst answer she could have given. Does Lowe’s have a mask wearing policy when delivery personnel is in a customers home or does it not. She assured me she would give the manager the message as soon as he came in.

      Jeffrey did not even give me the courtesy of a call back. I cannot believe this is the way you want your customers treated.

      Reply

1021. YOUR ONLINE ORDERING SYSTEM IS COMPLETELY SCREWED AND I’M PRETTY SHURE IT’S ILLEGAL I’VE BEEN DOUBLE CHARGED AND THEY SAY IT’S BECAUSE THAT’S THE WAY YOU GUYS DO IT I BELIEVE IF YOU DON’T FIX THE PROBLEM YOU’RE GOING TO FIND YOURSELF I A CLASS ACTION SUIT YOUR PROGRAM HAS BEEN TYING UP MY MONEY FOR 3 DAYS NOW AND THE OTHER HALF ISN’T BACK YET YOUR GOING TO DO THIS TO OTHERS WITH BIGGER TICKET ITEMS AND SOMEONE’S GOING TO SUE YOU NEED TO FIX THIS ISSUE ASAP DON’T KNOW WHO YOUR PROGRAMMERS ARE BUT THIS IS A BIG FLAW AND I WANT MY OTHER $ 240 BACK I DIDN’T AGREE TO DOUBLE THE PRICE SINCERELY A FRUSTRATED UNSATISFIED CUSTOMER

      Reply

1022. Century pull down steps..I installed the steps that says 375 lb rating..cheap no way they will hold up. Frames have to be shimmed and wood used is horrible, insulated door panel is a joke, as soon as it was installed it is ready to pull away from the top..the aluminum steps twist when trying to collapse to close..no support. WARNER is a much better unit..thinking this unit should be removed and returned for safety issues.. Unit from Lowe’s of Reading

      Reply

1023. How long should a customer wait on hold or continue calling the store before they should expect someone to answer. I have been calling the Bryan Texas store all day and I’m either put on hold for ten minutes each time before I get disconnected or the phone rings and rings with no answer. This has been all day. My mother is trying to get her refrigerator fixed since December 14th that she has warranty on, we have been getting the run around from the service company that was supposed to fix it. After many phone calls they finally referred us back to Lowe’s and we can’t get in contact with anyone. My mother did get to talk to someone yesterday that was going to look into it but today we can’t reach anyone and she hasn’t heard back from that manager.
      Can I please get a response as to what we need to do.

      Reply

1024. Attn: Robert A. Niblock,
      Chairman, CEO
      It has been brought to my attention that Lowes Corporation has donated to 38 congressmen and women who objected to the certification of the 2020 election results. As a stockholder, I insist that all future Lowes donations be discontinued to these traitors. See article- cnn.com/interactive/2021/01/business/corporate-pac-suspensions/
      Sincerely,
      Willow Healy

      Reply

1025. At Lowe’s on rt.13, new castle Delaware there is a washer and dryer I went to purchase. It’s big signs on them saying on sale $300 off. They r front loading, when I was there they told me it could be ordered but the washer would not be available until February and the dryer would be in March, I told them I would be back the next day to order and pay. I went there last Monday which was the next day, I went to order then they told me that the sales person was wrong that the store could not order more into the store until those dates, and I could not put a order in for them. Also when I could order them at that time the sales price would not be honored because $300 dollars off was too much of a sale for the manager to honor. Why is the sales signs still up if NO ONE can order them also the price would not be honored when they get them in. I think this is false advertisement and I plan on getting further advice on what can be done about this. I think your store should be held accountable for this false statement.

      Reply

1026. Where do I send pettion lawsuit papers.Local store or to a speific corporate office.Please send title and address thank you.Is the corprate name Lowes corporation LLC.?

      Reply

1027. ZI have always preferred Lowe’s over HD, however, last week I went to my local Lowes to buy a washer. I was told they were out of stock. Told to go to a different store or order on line. (That should of been my first clue) so I ordered on line. Set up a delivery and explained on website not to come until after 3:00 I had to work. I get a call at 1:30 that they will be there in a few. Told the guy my issue, he said I needed to reschedule. I talk to the manager of the store I bought it from on line. He said it would be delivered the next day. It was delivered the next day without the hoses I ordered. I went to my local store and talked to there manager and he gave me some hoses. I am 67 years old, but in good shape never thought I would have to install myself. The washer is very heavy and had to be moved several times to put hoses on put in place, then to level. The manager from my local store who gave me the hoses told me it was sent from his store??? I want to get the matching dryer but I am very afraid of what might happen this time.

      Reply

1028. Hello, I visit the Tuscaloosa store on an average of two-three times a week. The store is currently being reorganized. I was not able to locate items because they are moving things around. Associates were not accessible to assist you. I asked fir help, she replied that she would call someone to assist. I left after waiting around 10 minutes.
      I am only asking fir better customer service in the store, or at least respond when called for help.

      Reply

1029. I’ve tried to reach out to Lowe’s directly but can’t seem to get a person. I tried this morning to contact Lowe’s, they put me on hold for 10 minutes and I finally hung up. Then, I tried calling about a product that was on sale (didn’t receive the sale price). I have tried several times to call the source store directly and have been on hold longer than five minutes or have been hung up on – frustrating. I have been a Lowe’s customer for years and expect better service than this!!

      Reply

1030. I purchased an over the range microwave back in August the box has only been opened the microwave has never been broken out of the box ..it was purchased with a credit card..I have the receipts but unfortunately they were in my car when my son had his accident and the car is sadly still locked up until the investigations complete not of my sons fault but the guy driving the other car ..bit like I said it was bought with a credit card …I did not know when I purchased it that my family was buying me the same one as a xmas gift I was looking to return the item…I was told to contact you threw face book lowes

      Reply

1031. My order from you number 713951572 that is supposed to arrive today apparently has not even had a shipping label made for it yet,I was assured before i ordered it on Dec 14th that it would be here by today as I told them it was a Christmas Present for my daughter and she will be leaving the day after christmas to go back home,I was told no problem it will be here with in a week ,This is the third time your online service at lowes has ruined shipments to me by not getting them here when promised or anywhere near ,I had to cancel the other two they took so much longer than this one thats supposed to be here today,originaly i was promised my item on the 20th of dec,Today your customer service told me this today is the 22 of dec by the way,713951572
      You – 11:41 AM

      Here’s the latest status of your order…

      Status: 1 Item shipped

      Estimated Delivery Date: Sun Dec 20
      MyLo
      Is there anything else I can help you with?
      Show Item Details
      No thanks
      Something is wrong with my order (it’s cancelled, delayed, damaged)
      How long until I get my order?
      Start Over every day i watch my delivery date get pushed back to the next day its not even been picked up yet by UPS and your telling me today it will be here tomorrow ?please!!! quit lying to your customers ,here off your page ,,,ESTIMATED DELIVERY
      Wednesday
      DECEMBER
      23

      Ready To Go
      Tracking details will be available once the package arrives at the UPS facility. Please check back soon!

      ups
      Tracking Number
      1Z722F080305312175 ,,,, and here is the information off the UPS tracking site,for my delivery from you,you have not even sent it to them they dont even have it yet? Tracking Details
      Tracking Number
      1Z722F080305312175
      Updated: 12/22/2020 11:21 A.M. EST

      Tracking Status
      Shipment Ready for UPS
      Scheduled Delivery
      When the shipment arrives at our facility the delivery date will be updated.

      View delivery time window with UPS My Choice®. Continue
      Send Updates Delivery Options
      Ship To
      COCOA, FL, US third time you have pulled this crap,your getting a reputation from what everyone tells me thats why you have 273 of these in your warehouse and everyone else is sold out everyone is afraid to order from you..

      Reply

1032. I am very disappointed in the level of NON customer I received. First, I visit the Glen Burnie Md location, looked around at refrigerators and waited for someone to ask if I needed assistance. Afert 15 minutes, no one came and asked an associate if someone could help me. They went to retrieve someone for me who never showed up so I left the store after waiting another 15 minutes and drib-ve back up to PA where I am staying temporarily. I then have my father (Jack Arrison), who is a Lowes Loyalty Card member, help look at refrigerators on line. We had some questions and then try to call the Glen Burnie store, no answer. No one answered the phone after two days trying to someone to answer a few questions. We then decide to purchase my refrigerator online from the Catonsville store. We set up the delivery and were ready to receive the new refrigerator on 12/21, 12n-4p window (order #85631xxxx). We drove from Gettysburg to Glen Burnie to meet the delivery person. We waited until 330pm and called for assistance since the window was until 4pm. We had not received a text or phone call with an update. We tried the 800# (XPO logistics) provided per the directions/process provided by Lowes text. We were told there was no information on my order and that we should call the Catsonville store directly. We called numerous times without success, no one answered at that location. We then tried the corp customer service number ans was then directed back to the Catonsville store. After hours of trying to contact someone about my delivery, we finally headed back to PA at 610pm. STILL NO WORD ABOUT MY REFRIGERATOR and it is 12/22 at 12noon. Nothing…
      Can someone please let me know what happened. Also I would like to discuss compensation for my troubles. This is ridiculous. Does someone have a refrigerator somewhere that they don’t know where it goes??? Now I have to reschedule this delivery and drive back to MD. I will be contacting the CEO about this as well.
      Thank you,
      Sheri Meck – 301-573-xxxx

      Reply

1033. Hello–2020 has been such a lousy year, all my wife and I wanted was a nice xmas tree, which we thought we found at Lowes, turns out after only 5 days, its turning brown and drooping and not drinking any water, we payed alot of money for this tree and now it may not make it to Christmas. We are very disappointed and the the year continues to stink with a Christmas tree not doing well.

      Reply

1034. i have had the worst experience with Lowes My vanity hinge that can not be replaced has broke and the doors do not shut on there on and i’m just a little out of my 6 months and they said we have to call the company who made it. I do not believe that this is fair. Also in the last 3 weeks we have had 2 brand new Hisence Refrigerators delivered. 1st one the delivery guys bent the bottom freezer door so it would not seal correctly creating frost. The 2nd one that we just got Saturday is nicked up and full of scratches. That you could not see till the sun went down due to it being stainless steel and it was so bright in my kitchen. They made us send in pictures to prove this. My husband work 60 hours a week and has to go out there 2x and waited over an hour both times to even be helped. Now I’m suppose to be receiving a call today and no one has called so my husband is going back out there again. This has been so inconvenient and I’m tired of empty my refrigerator out for this. Plus the hassle of the delivery times. A 4 hour span.

      Reply

1035. I have experienced such a stunningly poor experience while purchasing a refrigerator from Lowes. I ended up cancelling the order after a nightmare of non- communications and follow-through from Lowes. They made endless mistakes, never called back. over and over again – just this one order. Customer Service at the local Lowes was basically non-existent. The corporate number I called, promised dates and call backs as well. There was one helpful person who filed an incident report and helped me to cancel my order. I thought I was was finally done with this order and the huge amount of stress it caused me (and hours and hours on hold!).
      So, today I get a bill for the fridge that I don’t have and don’t want. I called (on hold for over an hour), they transferred me to the credit card people (on hold for an hour again. They took the fridge amount off, but then left the delivery charge on. I had to be transferred to someone else for that (on hold for almost an hour again) The representative I spoke with had to check with his manager about this (on hold again). His customer service manager offered me a $30 gift card instead of taking off the delivery charge (for an item never delivered!!!) I found this so insulting. Why would I want a gift card to Lowes? I will never return. Why not just take off the $30 delivery charge? Was this a joke? This is real. No one ever delivered anything and I’m offered a gift card instead of just taking this charge off my bill. This was totally disrespectful of me, especially after all I had been through. I feel that a Lowes Corporate Office Customer Service Manager (not the regular customer service people I’ve dealt with, but a senior manager) should contact me to and apologize. Taking the time for someone to do that would mean a lot to me. It would show me that your company actually does care, at least a little, about their customers. At this point, I will never return to Lowes. Feel free to look up my order history, review phone calls I had (where many things were promised that did not occur). I hope to hear from you.
      My address is 2xxx Oakland Ave, Henrico VA 23228 and phone number is 804-338-xxxx.

      Reply

1036. Hi Mr. Ellison, my name is Virginia Philemond, please I need your help, I purchased a Pressure Washer 9/01/2020 at store number 754 with invoice number 18068, the item is 1150574 Craftsman 3000 PSI Gas PE, Reference Number 0075406820245091556002, (895465) price $389.00, 4 years EPP $89.97 tax-$33.53, total $512.50 I would like to return the item never been used and never been open. I need To return to get a weed eater and a refund for the different thanks, I worked for American Express for 32 years Excellent Company. So I’m asking for assistance please thanks. My cell number is 954-232-xxxx. I’m on a fixed income. Regards Virginia Philemond

      Sent from my iPhone

      Reply

1037. fernando pena robbing store 88310 big semi out back of store he lives at 3502 basswood has refrigerator and stove in his house refrigerator has big hole on side he taped it up also stole washer and dryer and sold them on line

      Reply

1038. Just bought a new Craftsman Air Compressor yesterday. When at the register I asked that she please ring it up as a Veteran discount. I always greatly appreciate the Military discount at Lowes. I have remodeled three homes and spend a lot at Lowes. However, this time I was told the new CEO put a stop do discounts on certain items. Such as the $329.00 air compressor I wanted. Just wanted to say thank you very much to the new CEO. I sure will pass this on to my fellow vets

      Reply

1039. I shop at Lowe’s every week. I used to know exactly where to find things. Now that a new way is being used to stock items it takes at least 25% longer in the store. This affects my bottom line and yours. You need to be in the store to see for yourself. Don’t even try online ordering. It’s a nightmare. Ordered in stock items from Hickory store to be delivered. Order transferred to Lenoir store that did NOT have items. What’s another week delay cost me?

      Reply

1040. I placed a very large order online with Lowe’s in Terre Haute Indiana yesterday. Today my items were delivered via truck to my house. This entire transaction has been exceptional from ordering on their site to delivery of items. The truck driver’s name was Mark. He called me beforehand and said he would be arriving in 20 minutes. In 20 minutes Mark was pulling up to my house. Mark was courteous, friendly and a pleasure to speak with. He helped me place all the lumber in my garage which I am more than appreciative of. I know it was not his job to do so. This is a very busy time due to the Holiday season and complications arising from the COVID; however, there were no excuses from Lowe’s for not fulfilling/delivering my order on time as seems to be commonplace right now. I couldn’t be more impressed with the service I received. For the Lowe’s quality products, for the quality associates and for Mark going above and beyond – Job Well Done!

      Reply

1041. Very frustrated with my purchase if a washer and dryer. I bought the set for my daughter on November 20th with a delivery date if December 5th. Items were delivered however the dryer does not work and they were not able to connect. My daughter went to the store and spoke to a manager who told her Saturday December 19th and when she went into the store they told her she is not on the schedule with no explanation. How do we replace the broken dryer before Christmas? This is not acceptable.

      Reply

1042. Order # 71772536. I refused delivery and still haven’t received refund.
      Somebody needs to call me back and my money. I have called 800 customer service 5 x. Called store 5 x as well. I have been promised four times that someone from Bloomfield Connecticut Lowes will call me back and refund my money and no one has.

      Reply

1043. Customer Care,
      I am having trouble locating my original receipt (which I was told I do not need) because of this email. I am speaking with corporate about monetary compensation. I have been trying to reach a resolution since September. I have contacted customer service over 10 times to no avail related to a resolution. My last contact was with “CHRIS” at 1-800759-6417 ex. 7000. I was informed to “call back” in the “morning” and “I will take care of you, sweetie.” It was not the most professional conversation. Therefore, the reason for the paper trail before I proceed straight to the top. I am “expecting” to be ignored on this email as I have been ignored for the past 3 months. My next email, I will have no choice but to contact Marvin -Ellison (CEO). The last claim number I received was 1-37663849577. As mentioned, I am creating a paper trail. Thanks in advance. If anyone would care to speak with me concerning my grievance, I can be reached at 478-390-xxxx.

      Reply

1044. Lowe’s store number 066 is the WORST COMPANY I HAVE EVER BEEN INVOLVED WITH. Will definitely spread the word!

      Reply

1045. Hello, I need to speak to the district manager or regional manager for the Los lunas new mexico store asap. Can someone at corporate office help me with my complaint since the store managers will no longer assist me.thank you.

      Reply

1046. Hello we have recently moved to Seminole ok we are remodeling our new home and have been using the closet Lowes which is Shawnee ok . Weve noe spent quite a bit of money with lowes and plan to spend alot more! Our very first order was a hot water tank and we do curbside do to the covid. The water tank was the wrong one. Then the right one we get it home all hooked up doesnt work had to drain it take it back for us to sit ans wait 45 mins in the parking lot when the lady at the pick up said we needes to upload the heavy water tank ourselfs i asked for help 45 mins later someone finally helped me! Then yesterday they brought me my counter tops it was dark outside i get home ans they have chip marks all over them !! I want a refund and im not going back up there I live 30 mins out of town .. Also the pick up people are very rude!

      Reply

1047. To whom this may concern, I’m writing this letter because of the consumer service I received today at your Chesapeake battlefield location from carolyn butler and Brandon moss and Sam. The reason for this complaint is starting at your customer service desk my husband and I wanted to buy a shed but was unsure how they telling us to go to these different places which we don’t see. We are speaking to employees and no responses!!!! We go up to your pro services and it was far from pro services it was the worst service, San the first employee didn’t speak or ask if we needed help. We see Carolyn she says someone will be with you then walks away and stand in the door way to talk to 4 other employees, at this point I’m annoyed we see Brandon who was on the phone said I will be with you but he’s ok a personal call we waited 10 mins for him but the call never ended we walked away … I’m sorry I even applied for a card with you, you’re employees need better customer service because it’s sad that we have some people with no job and the ones that do have no customer service trainee.. I will be reporting this to ever site including bbb this is just sad

      Reply

1048. I would like to have someone call me about our local store and problems there (989)799-xxxx

      Reply

1049. NEED to Settle Case. Lawsuit. Re: Pending 8 FEDERAL CRIMINAL CHARGES Which will be Filed by the US FEDERAL ATTORNEY Located in Cincinnati, Ohio AGAINST YOU

      IM VICTIM AND WITNESS !

      Reply

1050. I purchased a stackable washer/dryer from Lowe’s in New Port Richey, FL which was delivered on Dec 11th. The young man who installed the machine broke our light fixture in the process and promised to bring a new one to us. This never happened. I have tried contacting the delivery service and the store. After being transferred to different departments for almost an hour I asked to speak with a manager. Again, I held on for half an hour and was continually rerouted to customer service who could not help me. My husband and I are senior citizens and will have to hire someone to replace the fixture because neither the delivery service nor the store is willing to take responsibility. I have been a Lowe’s customer for over 15 years and this is really unacceptable.

      Reply

1051. I ordered a new card can u put my order on hold until I get the new number

      Reply

1052. I ordered a new card can u put my order on hold until I get the new number

      Reply

1053. I ordered a new card can u put my order on hold until I get the new number

      Reply

1054. I went to Buford ,Ga Lowes to get Romanex Item 294914 and 2 Eaton type BR dual pole circuit breakers and 6/3 UF Wire 80 feet long They didn’t have any I went to CSR LIsa and told her what I needed she got on her computer and saw that Gainsville ,GA. had the Items I needed . She took the liberty to the Gainsville, GA. store and Got JIM in electrical on the line She ask about each Item idividually and each time Jim put her on hold to check if the store had the items in stock and Lisa was told they had the items in GAinsville, Ga, store and she wrote up and order #713735717. She gave me the order and also the address for the store. I drove to the store 20.1 miles away. i went to the customer service center in Gainsville and was presented with items 294914 and items 94476. I told her and showed her the order said the she went to their office and came back and said the item 70404 was cancelled. I told her I was listening in when LiSA in Buford ask for the Items and was told they(Gainsville) had them, she then told me that Cornelia Lowes had the cable. I told her I wasn’t going to Cornelia for any cable about another 30 mile further North. I then drove 25 miles home.
      That DEC 11th night I checked to see if any store around hd the cable listed in their inventory. I found a store 52 and a store 75 miles away. 12/12 I started calling stores from the preceding night and found out Canton ,GA store had two rolls one partial filled, and one new roll as per another JIM. Canton was only 30 miles away, I went and picked up the 85 feet I needed ,added another 5 feet to be on the safe side.
      Thank you Canton Lowes and Jim .
      I also called you csr number 800-445-6937 on Friday night Dec 11 I was on hold for 17 minuets before I hung up.
      Today Dec 12 I called 704-758-1000 I was on hold for 15 minutes this time before I hung up again .
      ANY csr talk is starting TO LEAVE A BAD TASTE IN MY MOUTH IF I CANN’T LOOK YOU IN THE EYE.

      Reply

1055. I have been trying to resolve a matter involving the installation of kitchen cabinets. The manufacturer agreed to replace the cabinet but determined they are separating from the wall due to installation error. The kitchen renovation and other like services were contracted through Lowe’s so I inquired if Lowe’s would install the replacement cabinets as they were not installed per manufacturer specifications. After initially being told Lowe’s would not assist in installation, I appealed and on December 12 I was contacted by Kendall who identified himself as the district information support manager (he would not provide a last name or employee ID #) who advised Lowe’s would not address this (safety) issue due to the installation warranty expiration. In an effort to appeal this decision I requested his supervisor’s contact information, he refused to provide me with any contact information for any superior as HE stated anyone above his position would say the same thing. I do not believe this is a representation of the customer service I had come to expect from Lowe’s, the primary home improvement store I have used for the last 25 years.

      Reply

1056. I was supposed to get a rebate on installation of bosch dishwasher had installed in August 2020 every one gives me run around including manager at Richmond Richmond Ind store where I bought are they honoring rebate

      Reply

1057. For several weeks now we have been experiencing multiple problems logging into the survey page. When wee attempt to log in it reverts to the “Finish” page and will not allow us to complete the survey precluding us from offering our opinion and entering the drawing.

      Reply

1058. On Oct 7, I ordered some items for a partial bathroom redo. Toilet and light fixture were in stock and delivered within a week. The vanity and medicine cabinet needed to be ordered. When they still hadn’t come in by Nov 1, I called the install number twice and went to the store. I got very vague answers. On Nov 2 my original sales person called, they couldn’t find the order. I went back to the store , spent another 2 hours and the missing items were reordered. I was told it would take 3 or 4 days to arrive. After a week, I called, only to be informed that the order wasn’t due to be in until 11/20. All I expected was to have this complete by Thanksgiving and was assured when I started this on Oct 7, that was easy. My bathroom didn’t get completed until Dec 3. This was totally the stores mistakes (Ft Wayne North) and I have not heard one ‘sorry’ or acknowledgment of mistake. I have a lot of future projects to do in this house and Lowe’s will not be my first choice. The installer was fantastic!

      Reply

1059. I sent merchandise back on Nov 8-straight to Mr. M. Ellison and have heard NOTHING! WAITING FOR MY $64.41 REFUND. I am now on hold @ 800-445-6937..so far-34 minutes-no voice contact. What a horrible disappointment your company is. Please have someone contact me with my refund. 239-398-xxxx
      Package sent to: Marvin Ellison Lowe’s Blvd/Mooresville, NC 28117 usps tracking #941080369930012945xxxx

      Reply

1060. I was hurt in the Dover Lowe’s a white picked fence scalped and hit me in the eye. The manager on duty never came to see me whether I was ok. I contacted Lowe’s submitted all paperwork needed. A check Beas sent but I didn’t receive it. I asked to put a stop payment because it was 20 days. Crystal she works for Lowe’s said he would put the stop payment on the check and reissue me another one. I was ok with it. The next check I just received Monday. I get a call telling me the check is no good. I have money out everywhere. I owe people. I asked how this could of happened. The original check was resent to me. It had 3 Nelson Street on it. I told Crystal to send it to 61 McKinley Circle she said ok. That was not done and I have debt things being put back fees needless to say it’s almost Christmas and my bank account is A negative $-2500.

      Reply

1061. Synchrony bank never received my Lowe’s check . After receiving an email I contacted them and spoke to a rep . Then I made a payment by phone to cover the lost check and wrote a lengthy letter asking them to wIve the late charge and interest . No luck so far .now I’ve received another email asking me to prove the check cleared. How can I prove That when it didn’t. I’ve had my Lowe’s card since 1983 . If this how your credit card bank wants to treat me over less than $30 then I have to ask how badly do I need the card. Apparently not much

      Reply

1062. My friend’s husband got a job at a Lowe’s store in Hobbs NM. He was told that after 90 days he could go full-time, get a raise, etc. It’s been over 90 days, and he has been unable to get the hours he needs/wants. Despite COVID-19, others at the same store are evidently not being treated like her husband. Hence, my friend is concerned that her husband is being discriminated against by the store’s manager because of his age (60+). She is disabled, so I thought I would ask about this situation for her. Any guidance as to what can be done to resolve the issue would be appreciated. Thank you.

      Reply

1063. I went to the Raynham Lowes today looking for a cotter pin. A woman employee was reading the tags on merchandise (maybe inventory) right next to the area that I needed to access. I waited while she continued working while paying no attention to me, another employee came up to ask if I needed assistance and I told him I was waiting to access the area with the cotter pins, where the other employee was working. After about 5 minute the first employee stepped down from her step stool and without paying any attention to me again she moved her stool further down the aisle, now directly in front of the area I needed to access and climbed back up to go to work. I know she was aware of my presence and my needs because of my proximity and conversation with the other employee (about 6 feet away). I understand the need for your employees to complete their tasks, but a consumers needs should be first and foremost in their minds. The woman was extremely rude in her disregard and acted like I was bothering her. I am a faithful shopper at this lowes and have purchased multiple appliances as well as construction material for home and work projects. However after this afternoon I immediately left the Lowes store and went to the Bridgewater Home Depot, where I found the things I needed. I will be conducting my future business at the HD.

      Reply

1064. I ordered a deep fryer that cost almost $510.00. It arrived damaged. What can I do about being compensated for the damaged product? I have several pictures to email as well.

      Reply

1065. My name is Connie. I am the maintenance person/Facilities person for CEA. We have an account with you. We had ordered 56 bags of ice melt that was to be picked up at a certain time. Unfortunetly I was unaware of this and I was out for 11 days for bereavement. When we ordered this we applied a 20.00 coupon. I am asking if you could send me another 20.00 coupon. Thank You In Advance. Have A Good Day

      Reply

1066. It is highly unfair to your customers and your employees that your system generates an email saying the date of my delivery is today so my husband stays home ( with No PAY) and we get a call saying it’s not in stock and the system always gives a date that isn’t true along with a time frame so this is what happens next, I get upset and give your employee on the phone an earful ( that they really don’t deserve) we lose a whole days worth of income because time off is not pad for.
      Had I known it would take 7-10 days (maybe because I no longer trust the emails) I could have figured something else out..

      Reply

1067. What is going on with Lowes moving all the stores around. My local stores have moved all the racks around. Now all the things that I used to be able to go pick up has been moved all over the store. The customers hate it, the employees hate it. No one can find anything! Even some of the similar items have been separated with soaps and cleaning supplies on one aisle and mops, buckets, rubber gloves etc. at the other end of the store! Whoever the marketing genius that came up with this idea should talk to a few customers or employees and see how it has turned out.

      Reply

1068. 3 months ago we ordered 5 windows and a door to be installed. 7 weeks ago we were informed they are at the installers. The installer does not get in contact with me, even though he has been told to by your representative. I want my stuff installed, I want a discount on it. I am tired of the non action. Contact me!! 607 759 xxxx is my phone number.

      Reply

1069. I placed an order online October 4th. I have yet to receive the order or status of the order. My last conversation ended in being disconnected after 1 hour and 25 minutes. No call back. Called corporate and was told office was now closed. Hours wee 8 until 5:30. It was around 5:10.
      I would appreciate someone emailing me back.

      Reply

1070. I love my store and there is always someone to help me, but today there were 4 people that were not wearing masks. I brought it to the attention of a worker and was told that they can’s enforce this. I was under the impression that business’s had to comply.
      Lowe’s Home Improvement
      7355 Fm 1960 Road East, Humble · (281) 812-xxxx

      Reply

1071. We ordered a refrigerator from Lowe’s 4 months ago and we have supposed to have got it three times now and the date is always pushed back. We need our refrigerator pronto, can you please let us know when it will be arriving?

      Reply

1072. Hi Mr.Ellison, My name is Wendy Stata I work at a Nursing Home in Rockford Illinois because of Covid we are trying to brighten up the Nursing Home for Christmas! We are in need of Christmas Decorations, Christmas Trees, Blow Ups Lights. I am reaching out to Lowe’s because my husband Dan Stata and son Robert Stata both work for Lowe’s Distribution in Rockford my son said that Lowe’s likes to help out the community! If you would be interested we could you something’s. Thank You For Your Time! Wendy Stata

      Reply

1073. I was not given the 12 month interest free fir my purchase and now I am trying to get it added to my account and I am being told that I cannot get it added but I know that it can be done by a refund and rebuild which the store won’t do please call me to resolve this issue thank you

      Reply

1074. Why bother ? You send the same people out that laid the carpet of course their not going to take responsibility of how it was laid in the first place I know it’s four yrs old now but this has been addressed before and said couldn’t fix it😡

      Reply

1075. I was sent a duplicate order and I called serval times and sent many emails trying to get a return label. Lowes tell me to contact Allen+Roth and they tell me to contact Lowes.

      Reply

1076.  We ordered and paid for a window back in August. You have $3300+ of our money. We are yet to have the window installed, and there is currently no date for installation scheduled. The window was first slated for installation on October 12th. Your installer sub, Sauer Home Improvement, cancelled the first appointment, however, because of rain. The installer’s scheduling department couldn’t give us another appointment until late October. That second time, the installer sub showed up with only one additional helper—the installer’s 19 year old son– and left immediately because he realized that he needed four men for the job. Frankly, any idiot could have seen that two men were inadequate by simply looking at the window and understanding where it was being installed on our house. Or, alternatively, he could have actually asked your folks about the job since they had been out to measure and were familiar with the terrain. The installer was not scheduled again to return until last week, on November 30th—roughly four weeks after the second visit. He cancelled again because of rain. At this point, the sub installer has been unable to give us a new date in 2020. Even if he could manage to give us a date, time is up.

      This is unacceptable. We offered to have our own people install the window, but were told that would come out of our pocket and that we’d have no warranty coverage from Lowes. We need a new installer with an actual ability to get the window installed. If the window is scheduled for a Tuesday, and it rains, they need to come the next day that it isn’t raining. That may be the next day or it may be a few days later. But it can’t be some time far in the future In other words, with almost two months having passed since the first installation date, we must get priority. If this can’t be done by your installer, we clearly need to work with folks who understand that it is outrageous for a window installation to take this long. Therefore, if the window is not installed by December 20th, we will cancel the order. We have alerted our credit card company to this mess and the very real possibility that you will be unable to perform on the contract, and they requested we formally inform you, in writing, of the issues and our intent to cancel.

      Consider yourself informed.

      Mitch Rapaport
      Partner
      mrapaport @nixonpeabody.com
      T 202-585-xxxx| C 202-288-xxxx | F 866-947-xxxx
      Nixon Peabody LLP | 799 9th Street NW | Suite 500 | Washington, DC 20001-5327
      nixonpeabody .com | @NixonPeabodyLLP
      U.S. News-Best Lawyers Badge
      Recognized as a winner of the U.S. News – Best Lawyers® ‘Law Firm of the Year’ in Public Finance 2021

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      Reply

1077. I, Wilbert Barrett placed an order on November 5, 2020. As of today (12/04/2020) I have not received my order. I’ve call Customer Service several times on this matter. My order number is: 710744493 and the Invoice# 79146. I’ve called Lowe’s at Customer Service (800-445-xxxx) several time on this order. I checked the tracking Number at Fedex: 398625647539, it said the items are pending waiting to be picked up. I called Fedex they said the item are still on the deck, they told me to call the sender, which is Lowe’s. I called Lowe’s and told the items has not been shipped. Lowe’s was to follow up on the items and give me a call back with in 72 hours, I never did receive the call back. I called Lowe’s back at Customer Service and ask why I did not received a call back? Customer Service said an incident report need to be submitted, I submitted an incident report with Customer Service, they said $1,089.16 will be credit back to your account within 14 days. I’m paying interest daily on this matter. As of today (12/04/2020) the credit has not been put back into my account. My wife and I have called several time to Lowe’s Customer Service on this matter, on 24 Nov 2020 my wife called Customer Service, she spoke to Rep. AJ and explain this matter to him, my she ask AJ could Lowe’s put the order back in since it was Lowe’s fault and they still had the money, he said no, I had to reorder. she also did a survey. The number she called from the home phone number 706-796-6948, She call Customer Service (1-800-445-xxxx. on, Nov 13, 2020, Nov 16, 2020. My wife and I has been a loyal customer of Lowe’s for over 30 years . My wife and I served in the Military over 20 years, I feel we should be accommodate not getting this type of treatment.
      Please let us know something as soon as possible, I would like for someone from Corporate to call met at 706-910-xxxx.

      Reply

1078. Dear Sir,
      in December of 2019 I brought a Pit Boss Smoker at the store 7550 W.Washington Ave, las Vegas NV> 89128 . for the past year I have had nothing but problems with it it will not run correctly ,I have contacted Piss Boss and they have worked with me by providing the parts or advise they think is the problem. I have had to call them at least 8 times in the last year. I have change the control panel twice and they are recommending a third time Plus this time they want me to cross wires from the blower to the control panel, which I have refused. The fan wont work and it turned itself off, so everything I’ve tired to smoke, will spoil. that happen 4 times this year it has caught fire when cooking where the frames were 2 feet over the smoker, I went to the Management at the store, names (Dwayne and Tel) and they have tried to contact management at Pit Boss several time and they do not return their calls. This has been going on for almost a month now. The Lowes management have been very Professional and kind and are trying very hard to help me, Its Pit Boss that will not return calls Those two Managers have all my information at the store in Las Vegas.

      Reply

1079. On nov 27, 2020 I order a white lighted snowman hanging online & I most to got it nov 30, 2020. But never received it call they gave it someone else. & now they are saying no longer available. They did me wrong. They took my money out of my account November 27. Now as of today they put it back into my account. I’m very disappointed with Lowe’s . It wasn’t right what they did.

      Reply

1080. We purchased a refrigerator with a ring bell camera offer on May 24, 2020. Have followed all possible ways to resolve, spent numerous hours on phone with no response. The last Ticket number is 547187. It has been a real nightmare to deal with Lowes with no results. Can some one actually resolve our problem?

      Reply

1081. In the past 4 days i have spent $2568.90 tonight i was gonna spend more and was pricing kitchen cabinets for our rental property. But when I get in the only line with a person they tell me sorry I am closed since i know for a fact i do not collect a check from lowes and i had 8 foot Boards why would i want to do self check out. Will someone send me a check for ringing myself up? Now I know why i have a personel and business Home Depot card and not lowes Thank you for proving my point to my wife now that was priceless

      Reply

1082. I have called the warranty department for days now trying to schedule service. I answer all the questions with your automated system it says to hold on someone will answer but I hear music Time After Time. Even try for 43 minutes no one ever picks up. I challenge you with your cell phone give it a try you hear some great songs but you will never talk to anyone. I can’t imagine running a company like this.

      Reply

1083. im concerned i ordered garage doors for son june 2020 paid for everything at robinson store 1200. we even paid 35.00 to have measurements. were told doors would be installed end of aug then end of oct then nov.then we were told they(lowes) refunded us in july which were not true.on 25 nov they(lowes)sends out another person to do measurements. until i called we had not been informed of nothing except keep changing install date. as of dec 1 now they(lowes)are saying something about wrong doors.whoever at store 1200 are not being truthful to corp. or my family. at these stressful times.my opinion somebody at that store are not taking care of customers such as myself.very unhappy customer i would like to conversate with the ceo asap.

      Reply

1084. We have been trying to have our storm door installed since September 28,2020. In the past month we have been told 5 different stories. 2 weeks ago we were told it was on the truck and would be in the following week. As of yesterday, I was told it would be in next week. This is ridiculous! I either want it installed by next week like they are saying or we will be filing legal actions against Lowe’s. Your help in this matter is greatly appreciated.

      Reply

1085. I have a NYS tax exempt certificate for a veteran’s organization. We are building a Vietnam Veteran;s Memorial and our purchases are tax exempt. I am also a combat Vietnam veteran and get the lowe’s 10% discount on purchases. I was told by the manager at the Rome, NY store that I can use one or the other discount but not both. Please explain why! You giving me the tax exempt on purchases does NOT cost Lowe’s a single penny – you make no money on sales tax, so why am I not being given both discounts? lowe’s courtest to Veterans is the 10% discount on purchases.

      Reply

1086. Have been trying to get a rebate I a due for almost a year now. I call every month & am told same thing. ..working to retrieve my data from a Waco,Tx database. I have send hard copies twice now. Ticket # 522538; Offer # 268167. Purchase date: 1/16/20! That’s right – almost a year ago! Need to reach someone in customer service who can assist in processing this rebate. I can provide documentation again. I would really appreciate someone who can find a solution – not just an excuse..

      Reply

1087. COMPLAINT: I have purchased four major appliances at Lowe’s in Ellijay, Georgia. There have been problems from the beginning of the supply chain to customer delivery.

      Specifically, I pay for a product in full and it does not get delivered or installed. Various excuses are made such as the product has not arrived, it is the delivery company’s responsibility, the product is damaged, etc.

      These are all lies. My products were in the store, in the back loading room with my name (Stucky) on them. I was told that after 6 weeks of waiting that I would have to wait another 6 weeks for another order. I demanded proof. Upon inspection of the back loading dock two of the same product each with my name on it were there.

      I threated to call the police and charge the Ellijay store manager with theft. He then arranged to deliver my products.

      I am currently waiting on a dishwasher to be delivered. Four dishwashers were on the loading dock when I placed the order on Monday, November 23. Again, Lowe’s Ellijay has taken my payment in full and refused to deliver and install my product.

      Please deliver and install my dishwasher by Wednesday, December 23.

      Reply

1088. Good morning Sir,

      My name is Michelle Johnson at this point I can’t describe the feeling that I have dealing with your store here in Pensacola , Fl 32534.

      I have begin a renovation project at my home I grew up in that was builted over 50 years ago by my dad who recently pass 2years ago at 91, I and have spent at least 15 thousand dollars I know my little money probably really doesn’t men anything to your company with the millions of customers.

      I have had the worst experience trying to get my cabinets in that was ordered on September 1st from store 2788. I honestly wish I would have went to Home depot by now I feel like my experience would have been much better and my contractors that are working on the job are also waiting on you all to come in and install the cabinets.

      It has been such a horrible inconvenience for me and my daughter the 1st time I received my cabinet’s they were damage (3) so they had to reorder and I was told it will be a priority however I have received the new ones after calling multiple times and expressing my disappointment.

      If you pull up my profile I’m sure you can read my complaint’s if they actually recorded them after going back and forth to the local store I finally spoke with a Manager ( Trevor )that really appeared to be concern he actually had someone to pick up the 3 cabinet’s for the installer to try to put everything in before Thanksgiving but of course that didn’t work.

      As a essential worker ( nurse) it really hurts when you feel like no one cares or have the compassion anymore I spent approx.. 6 thousand on something I can’t enjoy and just to think the counter top is costing approx. about 1200 after I purchase it which as of now It will be from another store.

      I was told on Friday that Diane did leave a message for the installer to contact me and today is Monday the 30th and I have not heard. I am off today and tomorrow trying to contact someone so I won’t have to keep taking off work it isn’t easy.

      Please Mr. Ellison review my file and to be honest this was actually not good from the beginning maybe it was a sign . The night I went to pay for the order it was a inconvenience I had just gotten off from a 10 hr shift and my order was misplaced some how and Diane had to put everything back in so I went home for an hour and waited until she called me back to the store to complete my transition.

      I did keep a record of everyone I spoke with even with Diamond’s cabinet’s.

      Michelle Johnson
      251-581-xxxx
      7752 Lepley Trail
      Pensacola , Fl 32534
      Store 2788

      Reply

1089. Yesterday I went online and done a chat session about item #1407332. The 3 Lowe’s stores nearest to me showed out of stock. I done a farther search and it revealed to me that the Lowe’s in McDonough Ga had 3 of them. I called the main 800 number to corporate customer service and they verified it. I placed my order online. I checked the update status and nobody had updated me after a couple of hours but I figured they were busy and didn’t update the system. I drove 2 hours one way last night only to get there and be treated like crap by the cashier at the pickup line as well as her supervisor Venessa. I was told by her that they had been sold the previous day. I don’t buy that at all. Of all my years of buying from Lowe’s, this is unacceptable. They could have emailed me, phoned me or whatever to let me know they didn’t have it. There had been about 4 hours passed since I ordered it online but nobody cared enough to let me know. The pickup cashier stated that they had been looking for the item for a couple of hours. Please contact me. This item was on sale for $279 and with times being like they are, I really didn’t have the money to spend nor drive 4 hours and almost a tank full of gas for nothing but to be treated with what I felt was racism. A couple of statements early into the time I met the pickup cashier I felt that.

      Reply

1090. I PURCHASED A STOVE, REFRIGERATOR, WASHER AND DRYER ABOUT 2 YRS AGO. THE PLATE BEHIND THE UPPER BURNER DIALS. IS BUBBLING UP, AND RUST. VERY BAD.
      I HAVE CALLED SAGINAW LOWES, WHILE UNDER WARRANTY, AND WAS TOLD. THAT BECAUSE THE STOVE STILL Works. LOWE’S CAN’T HELP.
      CAN YOU HELP
      ITS A FRIDGEDARE STOVE
      MODEL LFGF3052TFA
      SERIAL #- VF74434473
      ROBERT LIBBY
      701 N BOWERY
      GLADWIN MI 48624
      PHONE- 989-256-3030

      Reply

1091. On Sept 29,2020 4 interior doors were ordered and fully purchased del date was initially set for Oct 31,2020 no response from Lowe’s I call repeatedly new delivery date Nov 20,2020 no response now to be delivered Feb 2021 breach of contract with time off work and two very important house dinners cancelled over this matter!! I have talked to Ira Michael Ken and another manager please resolve this issue… This is very unprofessional

      Reply

1092. I just purchased 2-CT 20-LB KF CHARCOAL (-6. No shopping carts were available when I walked in. I saw carts being used for cardboard. I carried that bag to the self-check cash register and paid for it. As I walked out, a group of employees were huddled and I noticed several outside the storefront by outdoor merchandise. Many more carts were strewn about the parking lot. My question is why were these not available. I walked over 300 to 400 yards with this bag. I guess you may need a corporate class in empathy. I detected none. Your employees didn’t greet or acknowledge my presence which is not to be expected. The store #2240 needs more training. What has happened to customer service? Your manager needs to be made aware Th at a 50 year old patron should not feel the need to tote a 20 lbs. bag for three football field if not more than that a simply unacceptable. The transaction number was completed at 16:11:15 on 11/25/2020 in Lake Wales.

      Reply

1093. We attempted to purchase a water heater with Lowes.  We received several emails stating the item was due to arrive at a certain time. Each email pushed the date out farther. When we called customer service we were told they could not see where the item actually was or when it was due to arrive. This happened on several occasions.  At one point a customer service rep said the water heater hadn’t even shipped out (this was 3 weeks after the order was placed). He thought the problem was because the payment didn’t go through.  He then attempted to put the payment through again. He apparently tried this several times causing my bank to freeze the credit card due to possible fraud. Once I was able to have the account unfrozen I called customer service again. Again I was told the item probably wasn’t shipped because payment didn’t go through.  Although I explained what happened last time, the agent said the only way to clear it up was to put the payment through again.  He wasn’t able to process the payment either, so he said he would try a different amount to see if that went through.  A charge of $809.15 did go through on 9/21/2020.  We were told to keep waiting for the item to arrive. After another week or so of waiting, we called customer service who again did not know where the item was. At this point we decided just to cancel the order.  However, when the order was canceled, it was not refunded to our credit card. 
      We have called Lowe’s customer service many times regarding this matter.  They have referred us to several other people to contact, including Lowe’s dispute, our own bank, and even the vendor of the water heater.  It has now been 2 months and we have not yet received our money back

      Reply

1094. Dear Lowe’s: My husband and I purchased ceramic flooring for our bathroom and foyer in Davenport, Iowa (Elmore Avenue) on August 8, 2020. After we paid our $1500 the salesclerk stated and wrote on the paperwork that the job was to be completed between August 15-22. Well, we had appointment to get it done on October 8-9, the tiler came over and stated that the tile on the floor ,c which they were paid to remove, was asbestos tile so they could not do it. Understandable. So we had tile removed. Now they are still finding excuses not to tile these floors. They just called again this morning, stating that they haven’t forgotten us (left a message). I just wonder if they intend to just keep our money and not do the job. I thought Lowe’s was a reputable company, but I guess not. I wish I had read your reviews before buying products from your company. I’ve lost $1500. My floors look worse that ever. So I’m stuck with ugly black mats on my floors so my feet don’t stick to the floors. Thanks for nothing!

      Reply

1095. I had a 20 ft deck to be installed back on August 25th However, I have had many issues along the way and the deck project is still not completed There have been so many complications from lack of communication as well as screwed up orders of work materials ,poor quality of the deck installation which I am still not happy with but I’m given the runaround with nothing getting resolved The fence guy just installed two panels of fence alongThe deck but there were no caps for the posts So at this time there still are no caps on the posts I have called Tony Romero multiple times throughout this project It takes him forever to get back with me and when he does still nothing gets resolved because of this runaround that I keep getting between all parties The installer also finally finished the trim last week However the trim on the steps has not been properly installed The wood was not properly mitered and the cut boards have been exposed and are visible Also my deck was to be 20 ft in length, However , 6 inches were unnecessarily cut off due to improper placement of the starting point to the deck.Needless to say I am very unhappy with the quality of workmanship there at the Greenville Lowe’s store

      Reply

1096. I have spoken with numerous people but until recently I mostly spoke with Vicki and Glen and Brenda. Glen was just out to my home to look at the problems and basically said the carpet and pad would be replaced and the wood floor underlayment would be looked into.

      In March 2020 I paid over $6000 for carpet and padding. I got the best pad they have ( STAINMASTER 12.7mm Foam Carpet Padding with Moisture Barrier) and it sounds like walking on garbage bags and something sticky. They measured the carpet ( On Broadway Textured) 100 sq feet over everyone else but the pad was the same as everyone else but yet there was no carpet left over. The installers were the worst, the put a deep gouge in my wood floor and covered it up with my area rug before they left. You can see every seam on this plush verigated carpet. They cut the carpet in the street when it was raining and I was told to turn my heat up to 85 degrees so it would dry. They failed to take the carpet to the line at the bathroom door where it was before and so about 1 1/2″ of plywood shows. They cut phone cord to my landline in the living room, knocked off door stops. They installed the carpet on the stairway the wrong way by making it waterfall instead of hollywood. I have gone back and forth with Lowes customer service and get nowhere. So now they replace the wood floor but fail to put down the 15lb silicone barrier for the nailed in install. They messed up my mouldings, left a nail sticking up, damaged my drywall in two places and now my doors do not open with my oriental rug placed down like before. I was told its my fault cause I picked out a floor that was thicker than the one I had. I asked the installers if my door would open once my rug was back down and was told “I dont know and we dont cut doors”. So now I have to go buy another rug so my front door will open and have someone cut my bifold door so I can get that open. Lowes is costing more and more money and they dont care. Glen told me he was old school and it didnt need a vapor barrier but the manufacturer intstall brochure says it does. He said carpet doesnt need to be stretched but all carpet should be streched when installed.
      The carpet has flaws in it and it was never stretched on the install. It was basically laid down and put over the tack strip. The noise in the padding is getting worse and worse. The do not want to do anything about the padding, they will not put the vapor barrier under the wood floor, will not cut the closet down so I can close it. I did not pay for seconds and the carpet should be replaced and strecthed and new pad.
      I have spoken with Brenda who basically gets info from Vicki and Glen at installation services 248-781-xxxx I have spoken with numerous people and I have names but these three I have spoken ot the most. I can tell you that Vicki rarely calls you back! Neither does Glen and Brenda 866-284-xxxx ext 6587783 s just a go between and nothing gets done either.
      Barbara Gronas
      81xx cypress circle
      dexter mi 48130
      734-253-xxxx

      Reply

1097. I have always shopped at Lowes for any home improvements, garden supplies, or any handy tools.

      I have been loyal to Lowes for last 20 some years now and probably spent close $45,000 if I had to add up all my receipts.

      I know have other stores like Home Depot or Menards to go to but

      Quality wise for product, I would choose Lowes. This time Lowes has treated me really bad for my installation of Window Treatment/Curtains

      That we bought back in July 2020. Today is November 16,2020 and but I still have issue in terms of installation. I have spent well over

      $5500 on window curtain that we bought from Lowes in July and as of today the installation company still have not fixed my issues

      With curtains. I have called Numerous time to Lowes manager and Curtain department, Naperville (Address: 1440 South, Illinois Rte 59, Naperville, IL 60564)

      And still no phone calls back regarding my Curtain. I have been going in circles from department to installation company.

      If I would have known I will be getting this horrible service from Lowes, I would never would have bought my curtains.

      I expect a full refund for my curtains even though I have been trying to be patient but Store Manager doesn’t care anymore.

      Thanks

      Purvish

      Reply

1098. On May 21, 2020 I ordered and paid for a Whirlpool refrigerator. I was told the refrigerator I ordered was a special order since it was white and would take a little longer to be delivered. I paid $1,657.32 for the refrigerator. Delivery date was set for June 22. Then the delivery date got pushed back to the beginning of July, then changed to end of August, then changed to end of October. As of November 15, 2020, I still do not have the refrigerator. This is unacceptable. Lowes in Hattiesburg, MS told me that the issue with the delivery was the fault of Whirlpool and that Whirlpool keeps changing the delivery date. I purchased my refrigerator directly from Lowes. Therefore, I feel Lowes is responsible for any problems I may have. At this point, I am willing to go with stainless steel as long as there is a significant upgrade on the refrigerator. Please make this right!
      Most of my appliances are 20 years old and were purchased from Lowes. I would like to continue to purchase my appliances from Lowes. I look forward to hearing from you.
      Thanks,
      Charity Nace
      601-441-xxxx
      xx Nace Road
      Kokomo, MS 3xxxc

      Reply

1099. We bought a Samsung dishwasher and 5 year Lowe’s pro plan 12/19/19, it broke 4/ 12 and 11/1/20; Samsung sent a RA#0014690167 to the Lewes De store. Pls Help us get a new machine. They can’t seem to handle this. told

      Reply

1100. We purchased spiral stairs for $5243.32 on 10/15/20 store 1740. We have been given the run around for weeks no one returns our calls. Very upset!

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1101. I usually have a very pleasant visit to the Lowes department store. Today’s contact is not pleasant. I am deeply disturbed that the experience of delivery and installation of my new purchases has been so poor. Spirit and AC Doors the delivery and installation companies being used by the Mandarin Oldfield Crossing location is terrible. How do you deliver a fridge and destroy the hedges in the front of a home? Furthermore, how do you destroy the flooring in the foyer? Then when the delivery person says your to receive a discount of 15% off the balance of the merchandise… the Manager says on no only 175… What??? Where is the consideration for the customer? You have no trouble telling me I need to pay nearly 5K for my purchases, but you’ve no consideration for my concerns… and when i reach out to confirm reciept of my letter I am told someone from SPIRIT will contact me…. Disappointed, perturbed, very displeased. I know Mr. Marvin Ellison, CEO would not think this is good customer service!!! I cannot wait to see what impact my email has…. it will determine if I ever return to your store….. Destruction and Disappointment upon Delivery and Installation

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1102. We bought a Samsung dishwasher and 5 year Lowe’s pro plan 12/19/19, it broke 4/ 12 and 11/1/20; Samsung sent a RA#0014690167 to the Lewes De store. Pls Help us get a new machine. They can’t seem to handle this. told

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1103. Mr. EILLISON THIS MAY BE A LITTLE ODD BUT MY SO. IS SEEKIN AJOB WITH YOU COMPANY JUST WANTING TO KNOW IF THERE AR ANY OPENING IN YOUR Dyersburg or Jackson location we live in Gates Tn my name is Gladys Nance and he is Tyler Reed Jr. Yes He NEED a JOB

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1104. Been working for Lowe’s for 4 years. Worked retail banking for ten years. What I don’t understand is how new headcashiers earn more than me. Sat with Manager and he said they don’t give merit raise. Not asking for a merit raise…but equal to those that were hired new. Please help me understand

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1105. On 11/12/2021 We received our new appliances. I wanted to comment Jesus the delivery guy from the Idaho Falls, Idaho store on 17th St. for his professional outstanding service. He was training a new person and as I was listening to him he provided the new delivery person with excellent instructions on entering our house. He showed him how to carefully place the appliance making sure not to scratch our walls or floors. He is very detail oriented and just did a fantastic job all the way through! Many thanks to Jesus for a job well done! Your professional caring personality represents the kind of quality service that Lowe’s should be very proud of! Thank you Lowe’s and Jesus for making our experience with you the best in the business!
      Sincerely,
      Lisa Diamond

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1106. ordered Dishwasher in July supposed to be delivered third week of August. Still haven’t received dishwasher.Delivery is cancelled every week.Have called customer service numerous times. They have told me that the store has received my model and i will be receiving it. Since I ordered online i suspect salesman at store is putting his customers first. This is not ok .order # 70404xxxx

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1107. My Project no. 629381525, Store #1658 for Pella patio door with screen installed. Installer came with door and screen door and installed door but screen door with 3/4″ higher than required. They took it back and never came back to install correct screen. Lowes issued me a credit for the screen door without consulting me. When we went to the store for asking about screen door installation, they said that we already issued credit for the screen door. You can order correct screen door with different PN#, which we did without delay. Installer came and we immediately notice that screen door wasn’t metal screen but it was polypropylene. so, installer did not instal all necessary hardware and locking system. We have contacted store and their response was you can get metal replacement screen only at additional money and ask installer to replace with existing polypropylene. We gave up and ask store to send installer to finish rest of the installation work. Unfortunately, we are waiting for more than three weeks and no one show up as of now. Will you please ask someone to take care of my problem and finish installation.

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1108. I’ve been cut off hung-up on and have spent 4 thousand are close to that and I’m livid over it…my number is 757 328 xxxx have someone to care to call me

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1109. We are having great difficulties with service after the sale. We purchased a dishwasher in September which was defective. It was installed and has leaked water onto our family room carpet. This caused damage. We could not get a replacement as “no longer in stock.” Finally we selected another dishwasher which was to be installed today, November 10,2020. We received a call from the installer who reports “ the wrong paperwork was done, therefore we can not install today.” It’s one thing after another and now we are playing pass the buck. This is our first purchase from Lowe’s and we were hoping for a long relationship. However, this is NOT how we do business. To get a straight answer from the store seems impossible. We want Lowe’s to be responsible for service after the sale. Please help us restore our faith in your store by resolving this matter.
      Thank you,
      Dawud A. Salaam
      Khalilah Karim-Rushdan

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1110. Dear Lowe’s
      I have a problem with Lowe’s local store at Salisbury, MD
      I opened my credit card when I bought my lawnmower on April 11, 2020, with a payment plan after that I made several purchases until now. But what was shocked me the interest charge every month? When I try to solve this issue with Lowe’s credit card, they told me to call local store manager to refund and rebill. I call the store several times, and the last time put me on hold for 30 minutes without answering and when I called again they said we are not able to help you and you have to call Lowe’s credit card company. I call Lowe’s credit card company and I received the answer.
      I would like you as Lowe’s Headquarters to help me to solve this problem.
      I will be greatly appreciated your assistance.
      Best regards, Hasan

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1111. I have been trying all day to place an order for multiple pre-hung doors with your store located at 4301 West Fairfield Dr., Pensacola 32508. I have now spent an hour of my time trying to get someone to answer the phone to take my order. This is the usual not the rare case with this store.

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1112. We signed a contract with Lowe’s to rebuild our deck in July 2020. Contractor hired by Lowe’s dismantled the deck on October 19th and have not started on building the new one yet. Now we have 10′ drop from our back door and building material blocking our driveway since October 23rd. Lowe’s cannot tell us when the project will start again.

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1113. Unable (after 30 mins of trying) to get anyone at the Burbank location to answer the phone to correct Lowe’s error in filling an online order for pickup. Charged for half inch wallboard. Lowes delivered 1/4. my number Is 323 447 6876. Please respond or this goes to small claims. Not a good way to retain customers.

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1114. On 10/29 Lowe’s began the installation of laminate floors of my home . It was to be a two project . The evening of the second day the installers said they were unable to finish the job because they didn’t have enough bull nose stair caps. I checked my receipt and was suppose to have had 12 deliver but only had 2. So I called the store on the 31 was told they would find out what happened and get back with me. Did hear from anyone so called back on 11/02 . Finally on 11/3 got a call back was told they would be delivered on on 11/06 and rescheduled the installation for 11/09. They were not delivered so called back on 11/07 after being transferred to flooring/delivery and a store manager no one had a answer for me. So in the mean time my house had been in disarray with 10 cases of flooring and other various supplies for th job sitting in my living room and the job still not finished with no Idea when it will be . I’ve Also lost time from work for rescheduling the installation to me finished on the 11/09 which means I will have to take off more days for when ever they figure out how to get the rest of the materials that I paid for but were not delivered.

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1115. I went to Lowe’s in Augusta Maine today, there were customers not wearing face mask, I spoke to an employee (There is a mask mandate in Maine as of Wednesday 11/4/20) he said he wasn’t the mask police and if I didn’t like it I could shop somewhere else. The signage is not very visible either. You constantly advertise your compliance to all the Covid-19 mandates but it doesn’t seem to be a practice at this store.

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1116. I have been waiting 3 months to get my refrigerator repaired. I have a service contract with Lowes. Still no resolution. Please call me to resolve this. Phone 231668xxxx

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1117. I stopped going to Lowes when I read some of their employee’s had Covid in the beginning of this pandemic.
      Started going back when employees and customers had to wear mask.
      Today there where many customers not wearing mask. I asked an employee why. He said it is recommended but not required. SERIOUSLY!
      So I quickly grab my son who recovered from a stroke, has asthma and only has one kidney partially working and left my cart.
      Now I am reading other Lowes are in denial that this is getting worse. And the customers are having fights. Because these people/ customers whom don’t care. Are telling the customers questioning the. Where is your mask? Mask less customers response and bragging about it on social media. That he told the customer with the mask to ” mind your own business”
      Why is Lowes causing this. One way for all. I hate wearing a mask just as much as the next person.

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1118. My name is Teresa Vinson 205356xxxx. I ordered a stove and dishwasher August 3 2020 at Lowes on 280 in Birmingham Alabama store 1726. 2700 dollars later and multiple fumbles the dishwasher is reorderd due to damage but that was tolerable. I never received word on my stove multiple calls it was coming then in the store. No delivery set up. I entered the store today, later afternoon before 4pm. I encountered Preston a manger. He was beyond rude and condescending. I think he thought I was lying. I had my receipts and paperwork. He acted as if he was a comedian and decided to roast me. A crowd ensued. He said he couldn’t find my stove. I explained repeatedly about August and how it was ordered on the 3rd. I showed him my receipts. He claimed it wasn’t in the computer. He said reluctantly he’d look in the back. I said its not in your computer. He walked away towards the back. I left with tears in my eyes. I will never shop at Lowes again. I have shopped for 17 years. I felt his behavior was prejudiced and I felt attacked. He refused to give me a district manager number, he said Lowes didn’t have any district managers. I’m so undone

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1119. I purchased $3,491.25 in appliances at your Camden, DE store. On 11/03/20 a delivery team arrived at my new house (just closed on it on 11/02/20). Both installers had a strong odor of marijuana. The refrigerator and washer came damaged with dents on the side. The installers scratched my new wood flooring, and to make matters worse the refrigerator started leaking water all over my wood kitchen floor. I tried to call the store on 11/04 but was transferred to 3 different people before I given a (888) number to call with a recording. I was forced to leave my house in the middle of a move and drive several miles to the Lowes store to try to get some assistance. I spoke with Caroline at the Customer Service/Returns counter; she said she was the Sales Floor Supervisor. She was non-professional, non-helpful and had an attitude. Her solution was “if you’re handy, try to tighten the water line yourself”. When I told her if I’m going to fix it Lowes is going to pay me for fixing their mistake, she said “Lowes won’t do that because we don’t charge for installation”. I told her I was a former Home Depot customer for decades but recently switched to Lowes due to their poor service. Caroline said “A lot of people try to compare us to Home Depot”. After arguing with her long enough, she finally brought Oscar (Associate Store Mgr) over to assist since she said the Store Mgr was not in that day. He started by saying it would not be until the next day before they could get someone out to look at it; even then it might be the same installers. Finally he was able to get someone to come to my house same day after I threatened to get corporate involved and argued that my new wood floors were covered in water. Finally a technician from Lowes named Alan showed up. He was the most helpful and professional out of all the Lowes employees I dealt with today. Please make sure he is recognized for his great customer service. Maybe he should train your mgmt team there. This experience was the most frustrating and pathetic display of customer service. I will never step foot in any of your store again, and will make sure to let my friends and family know as well. I’ve had problems with Home Depot in the past, but never to this level of worthless service and lack of skilled mgmt. You should be ashamed of the team at the Camden, DE location. You just lost a potential loyal and big spending customer.

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1120. I’m sure this isn’t really seen by anyone of great authority, but I still have to vent my issue with Lowe’s. I am sick of being treated like crap when in our Scottsdale Lowe’s. I waited in return line forever to return a $4 item — should have only taken 2 minutes. Instead, I waited and waited and watched FOUR employees at this counter all getting involved in another man’s windows issue. He absolutely deserved the attention as he was before me, but NO WAY did all 4 employees have to be up in that business. I was wanting to then purchase paint for my house, but was so fuming that I finally voiced loudly that I will go to Home Depot where I will be attended to. I had to go to 2 different Home Depots and in BOTH, I had such nice employees always offering to help me and interested in my needs. Go figure, the Home Depots were both FILLED with customers, Lowe’s was not. I called Lowe’s to talk to manager after I walked out and he again used Covid as excuse for “not enough employees to help me” and told him to STOP using that excuse. There were enough employees, just standing around getting into the window guys business. He was very sharp with me on the phone and finally said “is that all?” DONE!!!! I will ALWAYS go to Home Depot now, even if a little further to drive. Word to the wise — STOP using Covid as an excuse for everything. It is not. I work at a hospital so I really don’t want to hear it. I will suck it up and keep this darn scrub brush I was going to return just so I don’t have to deal with the rude employees at Lowe’s any more. DONE.

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1121. I bought a washer and dryer 1year and 7 months ago. It is a Maytag, washer MVWB855DC. When I purchased them I bought the Lowe’s protection plan. The washer has broken down 2 times. The first time the manufacturers came out and fixed it now problems. I have been trying for over three weeks to get it fixed this time. I keep getting the runaround from Lowe’s and Premier Appliance. At this point I feel like your customers do not matter to you. All y’all care about is the money. It’s beginning to look like I’m going to have to talk to my lawyer, or call all the news stations go on Facebook and Twitter to get anything done. All I want is my washer fixed and to be able to wash my clothes at home not have to drive 30 to 45 minutes to wash my clothes. I’m pregnant and don’t want to go to a laundromat. I would appreciate anything you can do to help me with this problem. Thank you

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1122. I had the deck eatimater come to my home last week and give me a estimate ..John Parr I think ..he was quick to return all emails until I asked if they could work with me on the price even just a tad ..9k dollar job was lost because he never responded back ..that’s a shame ..and not professional

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1123. I bought a dish washer from Lowe’s last year including Lowe’s extended warranty. The dish washer is now under LoweS extended service contract. The dish washer was purchased at your LoweS 3600 Park Mill Run Dr Hilliard, OH 43026, Store #0037. I am having problems with the dish washer and the particular store is making it the next thing to impossible to honor the warrantee and fix the dish washer. I am placed on hold for hours on in literally. I am switched from from one representative to another and get nowhere except being switched to someone else who never answers. The store manager, James is just as unhelpful and passes the buck. Do I need to get a lawyer involved to honour your contract????? If you have no intentions of honouring your end of the contract I want a refund. After 20 years of purchasing thousands of dollars on products I will get a lawyer involved and start shopping at Home Depot,

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1124. I have a complaint against the Lowe’s store in Lady Lake, Fl and the service provider for my warranty on my riding mower, Buchalla Smll, Belleview, Fl. The manager Nick at the Lady Lake store has been contacted by phone and by person many of times by me. Buchalla came to pick up my riding mower over a month ago. Why would they pick it up if it was just going to sit there until they can get to it. I was not told by anyone that this usually takes 2 to 3 weeks for them to look at and complete the service. How am I supposed to cut my grass. I called the Lowes store in Lady Lake, Fl, I spoke to someone asking them if they had a loaner mower I could use, they told me no. They told me to contact the outdoor manager Nick. I called and spoke to him. He said they do not have loaners. He said he would call the service provider and ask if they have loaners. that was a Wednesday. So Saturday comes and I did not hear nothing from Nick. in the meantime my grass is getting really high. So, went to the Lowes store and had Nick paged. He came and I said what am I supposed to do. He contacted the big manager, I think his name is Clay. He said Clay said have someone cut it and turn in a receipt. So I did. I could not find a company to do it, so I hired someone I now to do it and paid him for it. That was on a Wednesday. I did not get a chance to take the receipt into the store and give it to Nick until that Sunday, this Sunday will be 2 weeks since I turned in the receipt. Nick said I will give it to the manager and he will be in touch. So time is going by and I hear nothing. I so happened to be driving past the Lowes on Thursday evening after work, so I stopped in the store and Nick was off. the lady told me that he would be in the next few days. So I called him a few days later, he said I am sorry that I did not give the receipt to the manager yet. He told me he would, this was this past Tuesday. I still have not heard or received anything. in the mean time Buchalla called me on Wednesday around 10am. They said do you have a lot of sand in your area, I said yes why? He said well because of that we have to totally replace the blades and replace pullies and something else. I will tell you that my father, who I have been here taking care of paid cash for the mower and an extended warranty. The guy at Buchalla told me that the estimate for me to pay is $200 and some dollars, not everything is covered under warranty. He also told me I should have my mower back within 24 hrs. So here it is Friday around 4pm and no mower and no reimbursement for payment and I have not heard anything from Nick or Clay. Now my grass is very high and I am very very angry.
      I work full time and this is totally unacceptable how I have to use all my time dealing with, chasing down and always have to contact people about my darn mower. Someone is going to get a bill for all of my time. NEVER again will I buy anything from Lowes. My dad is a vet and he always shopped at Lowes because of that.

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1125. MR. Ellison you are a racxxx and need to be terminated from your position ,you are a very bad person that preys on good hard working people ,this will go out on twitter , instagram and facebook you are a disgrace to americans how do you get up everyday and look at yourself in the mirror.

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1126. I can’t get past the education/past work experience section on the online app. It’s for Lowe’s in Anderson sc. I can save and finish later but it won’t let me save and continue.

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1127. HORRIBLE customer service on the phone after extended hold times. Woman hung up on me after finding my order and then told me one set of information. I called back, held a long time again, and told the woman that answered that I had been hung up on, expecting empathy and information. She couldn’t find my order. AND SHE HUNG UP ON me after less than 3 minutes! Then I tried to find my order status online and I was told there was a glitch in doing so. THEN, I called one of my local stores and the MANAGER couldn’t find my order. I told him how I had been treated on the phone and he was sympathetic, but impotent to find my damn order! I hung up, telling him I couldn’t take anymore. Then I called another store, and they found the order, but it was to be delivered from the original store I called. So I called them back, using the phone number that the second area store has used to find my order and THEY COULDN’T FIND IT UNDER MY PHONE NUMBER! The information that I was given by the second store contradicted what I was told on the phone by the customer “care” 800 number. What a friggin joke! No wonder I don’t shop here much and won’t! I have 3 homes…you have blown it Lowes. Back to Menards and Home Depot. How do you stay in business with such xty customer service? Don’t you think we might tell others? Shame on you!

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1128. wasted my time at your northridge store- they never answer the phone- wanted to talk to manger steve- please call me back call me 818893xxxx

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1129. I have been trying since May, 2020 to have a water heater under warranty that malfunctioned replaced. It has been one excuse after another. This is a terrible way to treat a customer.

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1130. On 5/26,20, completed an online rebate for the purchase of John Deere zero lawn mower for $2600. The amount of the rebate was $300. On 6/9/20, the original purchase was replaced do to an issue with the mower ultimately causing my rebate to be denied since original mower was returned. Working with your Mansfield, Tx store along with your rebate team, proof of the exchange was provided. As of 10/19/20, another denial notification was received claiming the rebate was not submitted within the allocated time frame. The rebate final submission date was 6/3/20. My initial submission was 5/23/20. The multiple denials for the rebate I am due are a result of a faulty product received during my initial purchase. Seeking your assistance to make this right.

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1131. I have been waiting for 1 hour and 55 min. To get an answer at 336-658-4000. I have always had to wait from 30 to 60 min. To get an answer but this is a record.

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1132. Lowe’s does not enforce mask wearing in their stores. I have been in stores in both KY and OH and contractors are the worse offenders. Experts tell us if we are going curb the current spike in Covid that mask wearing is essential.

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1133. after buying $1000.00 fridge – had to order ice maker on 9/25/2020-made many visits & called, I still don’t have ice maker2626026 -po# 135068619 -store 1744 fultondale al – no one cares about c/s at store – help

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1134. Hi; me & my husband are in our early 60’s and have shopped at Lowe’s Louisville, CO for years. Yesterday I had bad experiences and want to complain.
      First, two separate times, the guys driving the machine that cleans the floors had me stop my shopping/looking at products so that he can drive past me to clean the floor. It was frustrating, but my attitude was “okay, i know ya gotta clean!” So I put my product back and stepped out of the whole aisle so he could get to it. We made eye contact before I moved and understood that he had stopped and was just waiting for me.
      But after I moved out of his way, there was no “thank – you”, no head nod…….no appreciation. It would’ve been nice to just have a small acknowledgement.
      I couldn’t find what I needed. This happens often with Covid now, I understand. And noone was around to ask, so I just dropped it and decided I would shop at another store that I KNEW had it.
      Next, when I went up to the check-out, the guy was very nice. But he proudly and loudly asked me: “Ma’m, did you find everything you needed?” He was very sweet and sincere! And I was nice also! I told him that since he asked, actually……no…..there was something I didn’t find.
      All he said was “I’m sorry about that!”
      There was no question about what could you not find?
      So I just don’t get the point! WHY WOULD he even ask me if he either didn’t care or was willing to handle a “NO” response?
      One more thing: why is it when I purchase several small things: gloves, a toilet flapper replacement, tape, a bag of candy, the checkers ask “Do you want a bag?” when they see I do not have a bag. Am I really supposed to carry those things out with my bare hands? It’s so confusing nowadays with Covid.
      Anyway, just wanted to express my frustration at things that do not make any logical sense when shopping at this store.
      Good Customer service goes a long way. Thanks for listening.

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1135. Lowe’s is a complete joke I have called numerous times to order lumber today as a matter of fact and nobody is Manning the phone.I am definitely going to put this on social media and let everyone know that Lowe’s will not answer their phone for nobody I have went through all the numbers in the phone and it has sent me to different locations in Lowe’s such as home improvement hardware paint plumbing lumber etc and no one answers the phone so I think you guys are very chickenx how do you expect to get work done when no one is working at Lowe’s they’re not answering the phone sucks big time!!!

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1136. You are to hard to get ahold of someone that can help. When I did get someone, they said they would transfer me, cut off twice. NO ACCIDENT! My credit card was denied called to find out why. Somehow there was a dollar owed. I have always payed in full when due, but one time in over 8 years was three days late, and now denied, the guy I talked to said he could see excellent payer. Would have paid the extra dollar with next payment but no denied. Have spent ten of thousands of dollars in this store and embarrassed at the checkout over a dollar that happened one and only time ever! Then to not try to help get this resolved, I’m done with you Home Depot is close I’ll start going there. All over one dollar you guys don’t care about customers!

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1137. I LIVE IN CORNELIUS NC AND OWN A LOCAL PHARMACY–AND I AM VERY SORRY I DIDN’T ORDER MY TREX DECK THROUGH HOME DEPOT IN HUNTERSVILLE–STILL WAITING SINCE MY ORDER JULY 4!,HAVE HAD TO PULL MY CONTRACTOR OFF THE JOB TWICE. JASON IN MILLWORK AND HIS SUPERVISOR BRIAN AT THE PRO DESK CAN’ T SEEM TO GET THE CORRECT VENDOR TO DELIVER OR NEVER CALL ME BACK. EVEN YOUR CORPORATE OFFICE NEVER ANSWERS THE PHONE! I DOUBT THIS EMAIL WILL GET A RESPONSE. I TALK TO MY CUSTOMERS AND THEY NOW SAY I SHOULD HAVE USED HOME DEPOT! I GUESS I WILL EVENTUALLY CANCE THE ORDER AND REQUEST A REFUND ON THE $8,000 ORDER.
      LARRY GUERKE,RPH MBA
      PRESIDENT/OWNER
      COUNTRY PHARMACY INC
      704-209-xxxx
      SALES#2670xxx
      CUST# 59627xxxx

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1138. I purchased a Allen Roth Elec FP White today 10/22/2020 in Starkville, Ms and the one of the gentleman was very rude. I spend money in Lowe’s and I will not be spending my money where I am treated like I’m a nobody.

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1139. I purchased a Allen Roth Elec FP White today 10/22/2020 in Starkville, Ms and the one of the gentleman was very rude. I spend money in Lowe’s and I will not be spending my money where I am treated like I’m a nobody.

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1140. Very confused on some things can u call me 270250xxxx

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1141. I purchased a dishwasher 5 months ago that came with $125.00 rebate from Bosch. I still have not received my REBATE. I have called NUMEROUS times to the rebate dept. & customer service with no luck. They just keep telling me it is being processed.They even escalated it to tier2 dept. I think the top of the food chain should know what is going on, if you want to improve business and retain customers you may want to know about what is not happening with your customers. I am very unhappy with the service!

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1142. My wife and I purchased a very nice cabinet/Large TV stand from Lowes @ Hayden Island, (Portland, OR) a few days ago with terrific help from two store associates, (Jay and Todd). Today I tried to contact a member of the stores Management team to express our appreciation for the wonderful assistance these two provided in making our purchase decision. I made four calls to the store two of which were answered by a very nice sounding lady who forwarded my calls…..which went unanswered and then disconnected automatically result being, I never was able to pass along our compliments to the two employees who earned our gratitude. Too Bad!

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1143. I sent my 12 year old into Lowe’s store #2833 She wanted batteries and noticed the price of a 4 pack Energizer Lithium was $7.49 and the price of the same battery in a 8 pack was $17.98 when she ask at the service desk why the difference in price the female employee’s told her if she didn’t like the price don’t buy it. Well I am a General Contractor who spends about $4000.00 a month at Lowe’s The guys in the lumber department tell me the new female manager could care less about customers So you have managed to irritate this customer for the last time I will not spend one more penny in Lowe’s

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1144. Its not a compaint as such but i just dont understand how yall keep anybody ..many people i know have applied for Lowes do what they ask then you get no respose back and they waiting o. Hearing from some one either way..and the jobs yall but in there should be posted so employees can decide if they eant it should be all stoes in n.c.so they can transfer ..please contact me back i just dont know how your hiring goes..one min they ssying ft next time they saying they hired 2pt imstead.well dont list as ft if it idnt needing it vause my son drove three hours to check a job out and thats what they did come to find out and didnt tell him nothing ..je a good worker and has had alot of management when he workef at walmart.but got offered more money at lowes and less headache .also when they did away with his job he went in different dept and alteady got an award on his second so u tell me why he havinh hard time tranferring ..help mr please underdtand

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1145. Question. I know somebody that has worked at Lowes for almost eight years and the department he worked in shut f o wn anf in those years he got raised and because ysll did away with his job yhey offered him different area ok but want to lower his pay that not right he earned that..anyway my husbanf eorks at lowes also we trying to get my do. On here at the store he works at and theirs ftin p aint and all he gets is run around ..he has e kids to raise and split up with wife and he neefs to make what he wad makinh or at least close…plus we would be ab l e to help him with kifs ..please see what u can do ..my hudband had no troublr in transferring neithet dhould he ..please do something to help

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1146. Started my kitchen remodel last May.The kitchen was completely gutted.New ceiling,walls,lights,and underpayment.Decided to get all new appliances,floor,cabinets,lights,and countertops,bought,bought,and installed at Lowe’s,including delivery.Our whole summer has been ruined,due to the fact that it is now the end of October,and the only thing in my kitchen are my cabinets,that have just recently be installed,and they are still not finished.The wood for my floor I slayed out on my dining room rug.The dishwasher is still in the box in my living room.We are a Family of seven living here.We have been doing our dishes in a 1×1 sink in our bathroom.My Husband has cancer,and has moved an old electric stove that we have been using in and out of our kitchen at least 4 times planning on installers to come and put our floor in.Last Friday was the last time they were supposed to come at 9 am,and we waited 2pm with no one showing up,after the installer had called the night before to say they would be here.He never even called to say he wasn’t coming.When the installer finally came to put our cabinets in,he measured for my countertops.I put a deposit of $1500. dollars down over a week ago,and went to Lowe’s to find out when the template would be done,and why no one showed to do the floor on Friday.I talked to Brian Carr,and Veron,both managers.They were both apologetic,and tried to do what they thought they could,but really weren’t sure what that would be.This has been going on since MAY.I have 7 children,and 16 Grandchildren.Two of my Daughter’s live in South Carolina.One has 5 boys,including an eight year old in a wheelchair.The other one has 2 children,and due in February.Havent been able to have them come to visit since MAY.Our new refrigerator has been sitting at Lowe’s also.This is unforgivable! My Husband has Cancer.Ive called corporate at least 2 times,we’ve been having to get take out food for 7 of us for months.Up and down the road to Lowe’s to complain sooo many times.Calling,and calling,and waiting,and waiting,for calls back from organizers.My closets are full of rugs,dishes,curtains,dish towels.All new things for my kitchen.My new dining room set is at my Sons trailer,in a room because my dining room has my Cali bamboo flooring is piled on my dining room floor,so I have no room for it.Ive spoken to every manager,organizer,etc.Now I am sending this to you.

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1147. Hi. I would like to make a complaint about the Lowe’s in Española NM. I went to purchase a refrigerator sine mine went out which I also purchased at Lowe’s 3 years ago. I could not get anyone to help me. I waited for an hour and a half. I finally went home and purchased my refrigerator online for sane day pickup. I never received a call or email so I went back to the store an hour and a half before closing. The cashier told me that I should’ve waited for my call. I expressed to her that my refrigerator was out and it was close to closing. Finally I was told the had two refrigerators in stock but were on hold and they couldn’t do anything for me but refund my money by then they had cleared the store and couldn’t help me with another refrigerator. Sadly it was late and couldn’t go anywhere else to purchase a refrigerator so I lost a lot of food. I do have a infant that needs milk.

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1148. I’ve ordered a security door on July 15 and just received call to have it installed. Then i got another call right now and was advise that the door is damaged and NOW the sale rep STEPHANIE stated she will call Monday to have it reordered. This is not unexceptable. Sales rep Stephanie should have called the company where SHE door was ordered and ordered it right away, no instead she is going to wait until Monday. Is this how Lowe’s does business?? I am frustrated and would like something done to satisfy me as a customer.

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1149. I fell at the Lowes Store located at 1400 Taylor Avenue, Parkville, MD. 21234, yesterday, October 15, 3-3:30. A can of paint spilled onto the floor and unbeknownst to me as I turned the corner from aisle 4 I slipped and fell in the paint. I could not get up and needed assistance from two employees. My clothes were ruined. I asked for something to clean myself and another employee brought some cloth wipes. It was not enough. I asked to see the manager and finally after 15 minutes he came to the scene. He told me to submit my cleaning bill to him and any other bills. No report was made, no question as to who I was or any of my personal information was taken. The manager gave me his card with his phone number on the back. I tried to contact him this morning and was told he was at a meeting. (Mr. Glenn Rey) I asked if I could call back to talk with him later. When I called later another employee told me was not even on the schedule today. This has been handled very badly! I am disappointed in Lowes and had a high regard for this company. I am sure there are cameras that caught the incident. I wanted to file a report and really am getting no where. I doubt if I will ever be reimbursed for the jeans, hooded sweatshirt and shoes that were ruined from the pink paint that I encountered. I am seeing a doctor this afternoon to have my right leg checked since that is leg that I went down on. I an 82 years old. This whole situation has been terrible!! Joan Orozco, 6726 Queens Ferry Road, Baltimore, MD. 21239

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1150. I would appreciate it if you could walk me through your hiring process.. What your background check looks for & if make it a regular practice to hire felons with records of embezzelmen from former employers? Please dont just ignore this I m looking for important answers & I would prefer to start w the source, YOU.

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1151. DO NOT use Lowe’s for Carpet Installation!!!!
      if you do, be prepared to waist 8-10 hours on the phone, several hundreds in gas money & a whole lot of stress!!!!!!!!!!!

      This is the story……..
      I would like to let you know how terrible my experience was with your carpet purchase and installation service and that is an understatement. First I went into your Lowes location in North Myrtle Beach. I just purchased a condo in the area and was down from Charlotte, NC to meet with painters to price painting the condo. I was told at your North Myrtle Beach location that the SOS carpet package price on the carpet in the store was the installed price, no additional tax or services. That it included everything. I asked twice to make sure.

      I scheduled the measurement and came back down from Charlotte on that day to let them in. After the measurement I waited 3 days and heard nothing from the store. I called and was told that the measurement was in and they needed to know what carpet I had selected. I gave them the name and the price came back way over what I thought it would be based on the information I was giving in the store. I brought up that I was told the SOS package price was the price out the door. I was told I was mistaking and must have misunderstood. I was under a time crunch to get the condo finished so I picked a lower grade carpet. This was for a vacation home and I didn’t have time to go price shopping for other alternatives. I was told after I ordered the carpet that it would be delivered to the warehouse in about two weeks on a Monday and that I would get a call from scheduling once it arrived to set up install. I waited until the Wednesday and called the store. I was told they couldn’t look it up and that I would get a call once it arrived at the warehouse. I called again on Thursday and was told again they told me that someone would call me once it arrived. This time I asked did they not have tracking and they told me in the store that they didn’t. I looked online and called the installation number and they informed me the store was the best place to get the tracking information and they would know exactly where the carpet was. I informed them that I had called and asked on two separate days and was told they did not. She then looked online, called Shaw carpet and was told that it had shipped on Wednesday and would deliver on Thursday or Friday.

      I waited until Friday around lunch and called the store again. I was then giving the number to Service Pros. I called and was informed that the carpet had not arrived. I told them to please check again as I was told that Shaw shipped it on Wednesday and it was suppose to arrive Thursday or Friday. After about a 20 minute hold I was informed that the carpet did arrive but that it arrived short and I would need to order an additional 60 sq feet of carpet for a pattern match. I told them that there was already overage added for the pattern match when I ordered the carpet per the salesman at the Lowes store. I was put on hold again and when they came back I was told again that I would need to contact the store and order more carpet. I asked to speak to a manager and then the call was dropped. I called back gave all the information again to another person and was told the carpet had not delivered. I told them I was informed that it had but was being told that it was short. Put on hold again. Finally after a lot of back and forth I was told that someone would call me back once it was resolved. Waited another couple of hours and then called back. Was passed around from Service Pro to the Lowes store in Myrtle Beach. Service Pros would say that the carpet had to be reordered, Lowes would say that the carpet amount was ok. I asked several times, who makes the final decision to get it installed? This was over 4 hours on the phone. Finally was told a manager from installation would call me back. I waited another few hours and called back. Finally was connected by Shrive Pros to the Lowes Installation Manager and was told I would have to order more carpet and he would have my sales rep call me. When the sales rep called he again told me there was more than enough carpet and that he wanted to wait until in the morning to speak with another associate who installed carpet on the side and get his opinion. I called Service Pros again. Gave my entire history again. This time this individual said that this was crazy. She said she would just put in the system it was ready to schedule and that she apologized for the several hours I spent on the phone trying to work out an issue that should not have been an issue and secondly I should not have been told I had to be the one to fix it. Within 10 minutes I received a text and called to schedule. I scheduled for the earliest available first appointment as I had to again come from Charlotte to meet the installers. I wanted to make sure if anything came up there was plenty of time in the day to fix any problems.

      I received a phone call 3 days before the install wanting me to reschedule. I informed them I had taking time off from work, borrowed our work van to bring furniture down and could not. I asked again if I was the first appointment and was told yes. Between 8-10am and the installers would call 30 minutes before.

      I came down to the beach for my installation window. Waited until 10:00am. No phone call. Nothing. Called Service Pros. While on hold I received a call from the Warehouse saying that the installer was running late finishing up a small job (So much for first appointment) and would be there around 11. 11:30 rolls around, nothing so I call the number back that was used to call me from the warehouse. He informs me that the installer is there loading the carpet for my job. Finally at 12:15 they arrive. I tell them several times how to use the gate and finally just walk from the condo to the gate to let them in. Now I think everything is fine and the carpet will be installed. They didn’t let me know I should worry that they might not finish. I leave them at 1:30 to run grab lunch and pick up some items for the condo. When I arrive back at 2:30 they are cleaning and packing up. They inform me that since it’s drizzling (which didn’t start until after 1:30pm) that they won’t be able to cut the carpet and will have to come back tomorrow. I ask them is there nothing they can do. That this is why I asked for a first appointment. He tells me that if it stops raining/drizzling within an hour he will come back. That I have his word. I call Service Pro and tell them this is not ok, that I have to return to Charlotte and can not stay another day. They inform me they will have a manager call back. At 3:00 it stops drizzling and the sun is shining. I call the installer and no answer. I leave a message. No reply. I call Service Pro and inform them what is going on again. That I was suppose to get a call from a manager, that the installer said they would come back and finish and insist to speak with a manager. I finally get a manager, who is very nice and the only manager from Service Pro that I ever spoke with (even though I was told several times one would call me back). I’m on hold again for over an hour as she is speaking with several people trying to figure out if there is a way for the carpet to get installed. Finally I’m told that there is nothing. That they will have to come back tomorrow. I let her know again all the crap it took to get it scheduled in the first place, and that I was very disappointed in the service I had received to date. That I had waisted several hours on the phone and apparently driving down and she told me I would be compensated but had to wait until after the installation. I let her know I’d have to let them in the gate the next morning and give them my door code because I had to return the van and be back at work in Charlotte. Just so you know, I was very uncomfortable giving out a code to someone I don’t know and want be able to change until this weekend. So if anything is missing you’ll be getting another email about who I report that to.

      The next day at around 10am I received a call from the warehouse in Little River asking if I was at the condo. I told them I was not and asked if the installers had showed up. He said they got there that morning and had tried to call. I let him know he was the first call I had received. I gave him the code and asked that someone call me back and let me know the door was locked back, the air was turned down if adjusted and just for piece of mind the carpet was installed. Never received a call back.

      I called Lowes Installation last Friday, a few days later. Told them I had not received a survey, phone call or anything to let me know that my carpet was installed. No follow ups to make sure that I was satisfied or to say sorry for anything that had happened with the order. I was put on hold as she confirmed the carpet had been installed. I then told her that I was very unhappy with the amount of work I had to put in to make sure the carpet was scheduled (6-8 hours), that the installers showed up very late and didn’t finish the job (or even communicate that they wouldn’t), then be told they would come back to finish if it stopped drizzling, which it did and they and didn’t, that I never even received a call letting me know that the carpet was even installed and that they had locked up. I asked how I would be compensated. She asked what I felt was fare? I told her 20% didn’t even cover the several hours I had spent on the phone but that I thought it would be acceptable. She told me a manager would call me this Monday.

      It is Thursday and par for the course no one called me back. I called Lowes Installation again today. Told them that I was expecting a call to let me know what they were going to do to compensate me for my many hours waisted and down right terrible customer service. After another 30 minutes of waiting for her to speak with a manager I was informed that the carpet was installed within 30 days and that they generally don’t give any compensation if it is installed within that window. I told her first of all, had I not spent 2 days calling that the carpet still would not be installed and that not one time had any manager from Lowes or Service Pros had called me back when I was told someone would. That even today, a manager gave her this information but couldn’t be bothered to speak with me. She told me the best they could do was $109 which was 10% of installation. Again back to the store salesman was suppose to be free. How is $109 10% of free? I told her to do what she wanted with the $109 and that it was not acceptable. I informed her I would be writing this to Lowes and if history serves will see if I get a response.

      I built my current home in Charlotte purchasing a lot of it from Lowes. I buy quite a bit for my job as a Marketing Manager on trade show booths for our company. I want to let you know that after this experience with Lowes customer service, the North Myrtle Beach location and it’s partner, Service Pros, I will not be purchasing anything else when there are other options available.

      Thanks

      Jamie Henderson
      Marketing Manager
      704-307-xxxx

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1152. I just wanted to give Lowes praise. I will be giving you all of my business and will never again enter a Menards store again. Reason is completely due to you allowing those of us who chose not to wear a mask in your store. Menards does not. I have joined a group that is going viral in boycotting Menards and many are choosing Lowes as their go to store from now on. Thank you.

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1153. Freedom vinyl fence panels. Item 385343/model/ 73020872.. Barrett manufacturer says they have plenty and I cannot get Lowe’s to order any.. Lowe’s says you’re out of stock. !!!!! If Lowe’s is out WHY don’t Lowe’s order them so I can finish my fence project? ?? Does Lowe’s feel they don’t need my business? ??? I have bought several thousand $$$$ worth of this fence material in last few years. I just need 7……just 7 panels. ….Please and thank you! !! Have a blessed day!

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1154. Good morning I’m writing you today because you have 2 trees that are dead leaning over my home and driveway I’m worried that it will fell down and hurting also. The Lowe’s is in highland n.y #2326 I believe.my address that boards Lowe’s property is 747 New Paltz Rd . Highland n.y . This needs to be talking care of ASAP thank you Matthew R. Garvilla

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1155. I am recently a former employee I was recently fired because of my mask I really need to talk to someone about this my phone number is 574-931-xxxx my store was 0071

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1156. I’m hoping someone actually reads this. I have dealt with Lowe’s for the first time and the last time. I ordered approximately $5,500 worth of kitchen appliances in washer and dryer. We were told what we had ordered had been in stock. We were told we would be getting the appliances within a week or two for delivery. Then we got a phone call saying that the refrigerator was not in stock and they would be reordering more and we would have to wait. However we found out that the refrigerator wasn’t going to be restocked. In the meantime we were expecting finances on a certain day which never arrived. We were told it would come in Friday or Monday and Tuesday the latest. I did not receive it Friday or phone call. This happened Monday and Tuesday with no phone call that they were not going to deliver. We went back to Lowe’s and ordered a different brand of appliances. Then we were told that the dishwasher and microwave would have to come from somewhere else because they didn’t have that either. So we ordered a different dishwasher and a microwave. The delivery guys came out and installed the refrigerator and stove but not the microwave or dishwasher. We were told there would be an extra $400 to have the dishwasher and microwave installed by some other company named Candy. We were not told this ahead of time. They also did not have the hoses that came with the refrigerator which we had already purchased on the agreement. The delivery guy went ahead and took off the hoses from another refrigerator that was to be delivered. Then they brought in the washer and dryer. The dryer was not in a box and had scratches on it and had water stains on the front so this was not a new dryer. Our salesman Dean had contacted the general manager who and return the general manager had left a message with me on voicemail that he would be contacting me in the morning to take care of the situation. However that was 2 weeks ago and I have never received a phone call from him. Then apparently a new dryer was to be delivered this Friday from an automated voicemail from Lowe’s. Of course that did not arrive either after I waited all day again! I have a regular job and I can’t afford to keep taking off work to wait for somebody who doesn’t show have the decency to call back. and say they’re not coming! I called up Lowe’s in Rapid City and asked if they were actually coming out Friday. Customer service said that we were on the list for them to come out and I asked what all was coming because we also had purchased two big sets of mirrors that they were to bring out at the same time. She said all she could see on the sheet was the dryer. And like I said there was still no phone call and no show. We were actually going to get carpet installed from Lowe’s but we are no longer going to do that. And I am not the only one that has had this experience with Lowe’s out here in Rapid City! I’m very disappointed and I have told all my co-workers and friends my experience with Lowe’s. Needless to say my boyfriend installed the dishwasher and microwave cuz we were not going to pay another $400 to have it installed by someone else. I would like a response back as to resolving this issue. My email is griffoxxxx @gmail.com.

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1157. Tiger that works at Lowe’s, would not stay six feet away. When obviously the squares are there! I asked him to please back up, because my other half has underline condition. He preceded to say that he didn’t have to, because we went through Express lane, even though the squares are there also. He said that he didn’t have to back up from us. Thata we needed to go to a different line. He said he didn’t care about no underline condition! He says big deal that he has two new kidney’s, to get over it!!! Very Rude, and we will no longer shop at Lowe’s because of rude employees like that.

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1158. Dear Sir I am a cash paying frequent customer of Lowes in 2 states Hillsborough NJ an Florence SC. Well I recently purchased a LG fridge and Washer machine Sept 9th on store after the online failed. Well they erroneously ordered an dryer which resulted in a return trip Sept 11. The saga continued I spent 3 hours each time working with them to adjust order with the underlying issues of delay due to end of year on addition to covid I also placed an floor estimate. Well I ended up having an horrifying experience with the truck delivery my tree was damaged he also made me feel very uncomfortable the store staff was understanding however unable to get my estimate. To date I have been calling store since September 21 st. I just called them 3 consecutive times on the 21st an 23rd phone issues at Freedom location in florence today an the days in between long holds excuses. The gentleman owner of flooring seemed disappointed with the store booking him after him advised them that certain days in was NC. I understand Covid but my Customer experience definitely has me going to Home Depot for my home improvement here in SC. IM apparently not important if I was a card holder they explained my experience would have been handled via phone when they ordered erroneous dryer. Well sir I have condominium in Nj an homes as you know positive impact is lifetime but negative impact are contagious in this economy. I live in an area where lowes iui s important it would be remarkable to learn they feel as though customers experience are pleasant. Thank you for your time. Stay safe.
      YOUR TIME IS GREATLY APPRECIATED

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1159. I had the worse security at the derby ct store and is still going on from going into the store And no one helping me to deliver to no device it’s been bad every step of the way and I had it with Lowe’s how unprofessional your ppl are no one wanted to help us from the get go we had to hunt someone down to help and there weren’t much help then they lost our amount then we had to get the driver for the delivery to come back he deliver to the wrong ppl then he just drop off washer and dryer didn’t hook it up dcf they were suppose to them a week wait for some one to come out to hook up then it didn’t work they had to wait free more days for another one to be delivered and again they drop it off didn’t hook it up then this one didn’t work either and over had it with your customer service your employees and the whole experience sucked

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1160. Washer broke 2 weeks ago. Still waiting for another part. When will this lemon be replaced

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1161. We purchased a Craftsman Zero turn model 40n8770067g1 in June this year. When it was delivered there was no operators manual or any information about the mower left. We called the store here in Asheboro where it was purchased. I spoke with one of the managers. He said he would leave one up front. When I picked it up it was something copied off internet. This does not help. No information on what kind of oil, filters or what exactly is needed to service the $ 2800.00 mower. Also I went into the Asheboro store recently to get the information we needed to service our mower. The employee we spoke to told me we needed to use 10w30 oil. When asked if he was sure he said he wasn’t positive. We have no way of knowing what to use because we have No manual and the employees nor the manager seem to care or know. We have spent over $10,000 at this store since we moved here in June and I can prove it. We also have purchased in the garden center and have had to beg or run down employees for help. There are three young men working in the garden center than seem to be glued at the hips. They aren’t helpful in getting mulch or anything heavy. Never offer to help. When I ask for help all three came and two just stood by. Once he loaded it they all three walked off together. I’ve seen them on several occasions and they seem to be avoiding customers while the women that are watering flowers are trying to help customers. I’m 70 and with no help from those young men had to load 10 bags of mulch into my vehicle by myself. I’m about fed up with this store and the customer service. What do I have to do to get a Factory Manual for my mower? I should not have to pay for one downloaded off the internet and I have no printer. Those boys better be grateful that I am not their supervisor. They need training in Customer Service AND told they better start working instead of hanging out together. After all the Customer is the one paying them in the long run. COMMON SENSE

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1162. it amazes me that when a driver hits a vehicle and then company denies the claim and is left with the issue the company should of taken responsibility and paid for it since thier driver hit a parked vehicle with someone in it.

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1163. I ordered in July for a stove and over the range microwave and was told would be in the middle of September. We received a call from Lowe’s on September 28th that it would be delivered on September 29th. So we got rid of the old stove. No one showed up, so we called Lowe’s on s w military dr , and Spoke to Mr Rodriguez Mgr, he said that it was not in stock and blaming the sales representative didn’t input the info correctly, we asked well what were they gonna deliver if it wasn’t there? They didn’t have an answer. So the Mr Rodriguez said for us to come in and pick another stove and microwave. So we went on September 30, Blasa sales representative helped us and placed a sold sign on our stove and I took a picture this time. we were told it would be delivered on oct 3. Again nothing got delivered so we spoke to an acting Mgr Bill on oct 3 because there wasn’t a Mgr working. He assured us that it would be delivered on oct 4th. And we did receive an email stated that it would be delivered between 8am-8pm. Still no one showed up and we couldn’t get a Mgr on the line was told they were off. Mind you I am fostering 4 small children and have not had a stove since September 28th. I am making an executive complaint and I will hold you liable if child protective services gets involve because I don’t have a stove to cook for my children. This is the first time we open An account and purchased a major appliance from Lowe’s. We are very dissatisfied with the customer service we are experiencing and the acting Mgr blaming the sales representative. If we don’t receive our merchandise TODAY. I want to close our account and get our money back and take our business else where.
      Transaction # 14749130
      Oder date: 10-3-20
      Invoice # 14606
      Store# 2786

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1164. Please forward my comment to CEO

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1165. Do you know that you have an employee that bothered my son when he was a child. Police report was filed, but since my son had moved back to live with his father in another state, they were unable to formally charge him. I know that just because I’m writing this does not mean that you are going to just take my word for it, but I thought you should know

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1166. Hello, years ago I had such a horrible experience at a Federal Way, Wa Lowes that I tracked down the CEO’s contact info to email him my day at that store. Anyways, his assistant called me the next day offering his words to apologize on behalf of lowe’s and to send me a handful of merch cards. That was so far and away beyond what I had expected it really blew me away. He told me that if I ever had another problem involving Lowes to call him directly. Theres no way I would’ve kept his number, he did right by me and we are even in my eyes. I told you that story to tell you this, whoever’s may be reading this. First of all I’ve been reading alot about Lowes and hearing all kinds of stuff about store operations. Like the tool rentals and how to rope in new clients. I really want to help you guys get better sales numbers. I know I’m probably coming off as some weirdo. Like who do I think I am? I can only speak for plumber but But I think the information I can help with transcends boundaries. I’ve been a plumber in the field for 18 years and if you Want actual guys in the trade to take you your store serious you need to have to make a couple changes and I can definitely help. I don’t want anything out of it except for Lowes to succeed and really set the curve for other box stores. I hope we can correspond and hear me out. If nothing else but to cure your curiosity about this weird email.

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1167. I went today, 10-1-20, close to 3 PM to the Lowes located at 9191 SW 137 Avenue, Miami, Fl 33186. I went today, with limited time, looking for a piece of 4 x12 carpet from a large roll. I stopped the nearest employee, Henri, so he could cut it for me. The machine to cut the carpet was broken and the roll of the carpet I needed had 4 pallets of tiles in front of it! I thought I was going to have to rush to Home Depot to get my material but Henri walked to the back and came out with some sort of hand fork truck. He moved all the pallets, rolled out the carpet on the floor and cut it with his hand blade. Henri found a way to help me and made sure I was able to get what I had gone in for. I was truly impressed with his tenacity in solving the problem of the product being blocked and the machine not working. I would like to thank this employee for going the extra mile, and keeping his smile. It is refreshing to know that there are still great, hard-working people, who understand the importance of providing great service. I urge you to reach out to this employee and congratulate him.

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1168. Sub: SHOULD WE BE AT THE MERCY OF installers FOR FLOORING indefinetely??

      Pl find below the cooy of the Order – when is the start up date of the Merchandise and today’s date! When is the total amount been in your coffers even before the matl reached us.

      The farcest PROTOCOL we have ever seen on earth is the Buyer is denied the contact number of the layer despite taking away full amount for the material and laying in advance? As if we are seeking some highly sensitive SECRET INFORMATION! We tried to impress upon Mr. Jordan that each time to call him n get the inf of layers schedules have tested the elasticity of our patience. We never get Mr Jordan on line that easily. We have our records showing dates n no.of calls been made from our end to catch hold of Mr. JORDAN . Its ridiculous to bring to every ones notice that the LAYERS went away from the workspot without even informing us that they are leaving though one of us was much available having lunch at dining table. Wondering as to what happened we had to call Lowes to catch hold of
      Jordan and apparently as usual could get him after 4 futile attempts( wait on the line we are calling him is the standard answer we get whoever answers the phone that too after prolonged rings!
      Jordon said he would find out and inform us the next schedule for laying which never saw the light of the day yet! Can you visualize our plight having moved all the stuff from their respective places to pathways n sitting n Dining rooms still unknowing how many more days we need to be on the streets like? Are you happy for having trusted the name of your Company should be given this treatment? Is anybody bothered from your Company about the answerability of the guy who concluded the Order? Why not him be answerable for the delay?
      We were not informed of the time n date of the layers apptt last Friday. Getting schedule from layers Is like getting an apptt with Doctor! So many days to wait in queue? Pathetic!

      Please treat this as my NOTICE of DISMAY …

      Hope you would take up the matter on TOP PRIORITY and conclude the same in a day or two.

      Regards

      Aye 4Munaff

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1169. I order a deep freeze on 5-5-20.They said it would take 3 months because of the con-19.Three months later,I tried calling.They put me on hold 3 times and then hung-up.I would call back.I would say on hold about 30 minutes before they would hung up.After a couple of days I did get somebody.They said we was next on list would be another month.The next month,I waited 4 day after it was suppose to get here.It had been 4 months now.After calling 3 times I finally get someone.They said it would be another month.They where suppose to get it on the 27 of September.And I was the next one on list to get it.On the 10-1-20 we still didn’t hear from them.We call same thing 30min of being on hold they hung up .I call back.Same thing we don’t have it .It will be here 10-28 -20.I know thing happens.It would take to long to go into hold story .But the people there are very rude.and they keep telling another story.All I want to know is went I’m going to get my freeze.And if someone order one today they would say it would taken 3 months which is false advertising.I don’t want my money back.I Just Want My deep freeze.Thank you for your time.Have a great day

      Reply

1170. Good evening Mr Marvin R. Ellison and Headquarters;

      My order was placed in June 19 in Store 0692 under sales id. 1689545, Due date Sept. 19, three months because this pandemic situation, but payment was made in full; and what happened doesn’t have any precedent in my life, Lowe’s makes me feel completely frustrated; The following text was an e-mail I sent in Sept. 24 and still October 1 I do not receive any answer from Lowe’s:
      ( erin.yeates @lowes.com, leonard.saccente @store.lowes.com, nicholas.ball @lowes.com, julie.lang01 @store.lowes.com)
      This is something that I can’t believe, how you can do this to me?; The E-mail as follows:

      ” Luis Vargas
      Sep 24, 2020, 10:37 PM (6 days ago)

      to leonard.saccente, Nicholas, julie.lang01, Erin

      Leonard;

      This is Luis Vargas and I think that you can identify my name and probably me too; I have been a Lowe’s customer for a long time, in fact Lowe’s is my first choice when I go to buy so many things that I have needed for my house such as appliances, construction materials, tools, gardening and landscaping, electrical, wood, supplies, etc, etc.

      Not only because I work with Sherwin-Williams The Paint Co. and I consider Lowe’s a strategic ally and we are growing together, but also because I like what you offer, I agree with your prices and your offers, attention is good. However, today was especially, I would say sad, because I do not understand how you can make a shipment of around 100 linear feet closely and not have detected that it was incorrect, that parts were missing and that the order could probably take three weeks more to be completed; It is a matter of logistics processes that I recommend you should review inside and with your suppliers.

      But above all, the frustration and anger of the client is the greatest impact, you are due to your clients, we are the ones who prefer you, we are counting on you to supply our needs, we are your best reference; we are the ones who buy from you and pay you …

      I still have my property outdoors without the protection of a fence, the summer is gone and apparently part of the autumn without my order installed, the cold is already coming; I had to modify or cancel important social events for my family, I have felt sadness, anger, stress, I have had family differences due to this circumstance, so sad.

      Today, I think we had an intelligent conversation about this issue and now I can only wait for the commitments made and offered in the best way possible. Thank you in advance.

      Sincerely;

      Luis Vargas
      Lowe’s Customer ”

      I hope from CEO and Headquarters involved in my case, I will receive answers and compensations to all damage that you have caused me.

      Luis Vargas
      Lowe’s Customer

      Reply

1171. On Saturday Sept 26 around 4:15pm-4:20pm, I went to the Lowes on North Frederick to pick up an item I ordered early this year. I recieved a message left on my phone the order was ready for pick up. I couldn’t remember the name of the person that called. When I went to pick up my order I was meet with a older, heavy set, african american woman. I didn’t catch her name unfortunately. When I told her about my order. She gave me a really condensending attitude, when I told her I couldn’t remember the name of the individual who left the message her response was “well there are over 200 people who work here sir.” “I am sorry but I cant help you.” She then blew me off and ignored me. I then said well can you find someone who can. She then called another worker by the name of Gabbi to come to the front to help me. I never file complaints. But this I felt was definately warranted because this woman was so condesending, rude, and dismissive. All I wanted to do was to pick up the item I ordered. She did not have to respond this way. It was completely uncalled for. The lady Gabbi that helped me and the nice gentleman that brought out the ramp I ordered were very polite, kind, and helpful. But the lady that I orginally spoke to was horrible.

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1172. I will never purchase another thing from Lowe’s due to the service I received from your Keller,Tx store and especially
      due to my conversation and the attitude of one of your Managers. Patrick who I was led to believe was the store manager but is actually only the appliance dept mgr. needs to be retrained in how to talk and deal with customers. I cancelled my $350 purchase which had been already paid for and was awaiting pickup and went to home depot and made the same purchase due directly to his conversation with me.Worse service and talked down to by him. Word of mouth is a powerful promoting tool and you have lost a customer for life.

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1173. I am very disappointed in the customer relations I am experiencing at your Loews store #247, 8001 Brook Road, Richmond. Va 23227 and salesman Michael Mills.

      In June 1, 2020, I ordered Vertical Blinds. They were delivered, hung up and the installer could not get them to close properly. He said to give it some time to adjust. I waited several weeks, called the store to have them come back out and see what the problem was.

      The installer, Damir, came out, said they were made incorrectly and would have to be replaced.

      I have since heard nothing from the store. Have called about 6 times trying to get in touch with Michael Mills ( the person that handled the order. I finally went over to Loews yesterday to speak with him. I wasted about an hour and half trying to get some satisfaction. He was in the Bldg.but did not come over and talk with me. Told some gentleman that was helping me locate him to have me speak with the manager, Kevin. Finally Kevin came over and was not much help. Looked on the computer and said there was no such replacement order.

      Asked him to just make copies of the order and have Mills get in touch with me; that I had been waiting there long enough and had other things to do rather than standing around there.

      Well, Mills called while I was away and just said in a very hurried message, “this is Michael Mills returning your call” and hung up – no message or anything.

      I am TIRED of trying to run him down. I have been dealing w/Loews for many years and this is the first time I have EVER had any bad dealings with them. I was assured by the installer that these blinds were warranted so is that so???

      Please get back to me ASAP.

      Thank you

      Reply

1174. I have a Portfolio low voltage landscape lighting set and I need to replace the clear lens cap on the two spotlights that have melted from the heat of the bulb, which I don’t think should have happened, very disappointed. Please let me know where i can find them without buying a new set of lights. The item # is 0688428 model # 00746
      Thank You,
      Justin

      Reply

1175. I have tries several times to get a phone number taken off my account. It is not my number and I have no idea who number it is. I have called Lowes several times aboit this issue, They insist they have correct phone number but they do not. I went to Lowes to order doors and they have one of phone number correct but the secong one is not mind. This is a serious problem. I have no idea where you got this number from but it needs to be corrected

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1176. Hello. I bought a window from your company on September 1st and got my confirmation number to track it and was told that the window would be in on Tuesday September 15th. That was fine since I was remodeling and would need the window around that same time. The 15th gets here and no window. I was told it was on the way and should be here on the 17th. No biggie, I could wait 2 more days. The 17th comes and then I was told that the window hasn’t even been shipped yet, but I would be told when it does. Well Saturday the 19th I find out that the window has been shipped from Ohio to Tennessee and would be in either today or tomorrow. I called to find out if it was in today and was told that it shipped on the 16th and won’t be in for another couple of weeks. This window is holding up an entire remodel project. We can’t go any further until that window gets in and no one can seem to tell me when it is coming or if it is coming. I would really like a better explanation then the run around I have been getting and a definite date and time that it will be here.

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1177. I just want to let Mr. Marvin Ellison (ceo) know that trying to call Lowes Headquarters is virtually impossible. Automated is the worst i ever listened to. To reach a store for information takes forever. When i asked for specific information they wanted a code number. I was told to go to the website. WHAT THE HELL HAPPENED WITH THIS COMPANY. I will never shop at this store again. I can’t reach anyone at the headquarters location. Why?

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1178. I need someone to contact me regarding my deck and it’s not installed yet. Becky again didn’t listen to what my husband and I asked for . So it had to be reordered you dint add to the Existing order . And I am still not getting 2 things I wanted. I have been told no wood in stock. But yet both my neighbors had there decks installed already!!! I feel we need compensated for this. Or cancel this whole thing. My husband and I are sick about this. We have had Lowe’s instal blinds in our new house, ceiling fans and a kitchen facet . I will need other stuff Donne but I am not sure about using Lowe’s now. The sales person didn’t listen to what we wanted at all. So since June 23 we have no deck . We decided to do this since we couldn’t go on vacation this year. I have a friend who told me to mason for military discount her husband gets even on top of sale and discount prices which I was told no they do not stack

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1179. Have issue purchased an riding mower delivery was set for 09/19/20 was not delivered called was told by customer service on list. Delivery department contact said not have no delivery for me

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1180. My order has yet to be completed since the end of May I been told one date and it get change still not in yet 09-18-20

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1181. I recieved $2000 in-store credit cards for using my amex lowes card … It is a huge block of cards (20x$100 each) and I’d like to put the credit on a single card that is convenient to carry on my person. Card services asked me to go to a Lowe’s store to request the consolidation of 20 cards. Their flat out answer was NO. Nice. I could have used my rewards elsewhere but now I’m stuck with redeeming these rewards piecemeal. Geez, thanks Lowe’s. Very rude unhelpful staff. Oh well.

      I’m thinking I’ll return everything I bought from you guys in the past year and, um, re-buy these items with the cards. Wonderful way to treat your customer. I can waste your time as well as mine.

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1182. I will never ever buy another appliance from Lowe’s . Don’t get the warranty doesn’t mean anything save your money! After 3 weeks and many hours on the phone, no help😡

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1183. I am writing this because I am a dedicated loews employee, that also happens to be a veteran, this was one of the reasons that i decided to join the lowes team. I was just told that I am no longer able to wear my Marine Corp mask, we do not want to offend anyone is what I was told. Yet I work in my camo vest which I am very proud of along with my name tag that says I am a proud veteran. Among numerous other items.
      A few weeks ago I saw on a abc or cbs news program that a food lion employee quit over not being able to wear a flag mask. It was there policy as such. Then they reversed course after thinking about it. A US flag mask offending someone and we as a country allow someone to dictate that while at work we can not wear a us flag mask. He is a proud US air force veteran.
      I am asking for the same thing, We as proud veterans should be able to wear a US flag mask or a mask that represents what branch of the service we served in.
      I understand that “someone will take advantage and just start wearing anything” that should be a manager managing the issue of uniform policy and not just blanket the whole company, honestly if someone is offended by veterans being proud of the time they defended the country I can’t believe that a company that supports veterans such as Lowes would back down over a mask.

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1184. September 17, 2020

      To Whom It May Concern,

      I have a serious problem with Lowe’s Installation Services that I need resolved. This was not a major problem, and is certainly one that could be handled easily, but for me to reach the point of writing this letter speaks wholly toward the complete lack of customer service exhibited throughout the Installation Services division.

      I met with Lowe’s representative, Mark Martin, on 8/30/19 and was impressed with his presentation so I signed contract #1754007 for $11,366.75 to remove and replace 19 windows and wrap all exterior casing with (MCTA?) Almond. He gave me his contact information and that of two others up the chain of command, (Project Coordinator – Ricky and Supervisor – Chris Lyon) in the unlikely (at the time) circumstance of an unresolved problem.

      On 10/2/19, Crown remodeling installed the windows. Lowe’s sent White trim instead of Almond and Crown had done the front of the house before I noticed it was the wrong color. Lowe’s sent another coil of trim out so Crown replaced all trim. The replacement trim appeared to be lighter than what we had picked out, but I simply assumed the color was accurate.

      Upon completion, I realized there was a mistake and one of the windows facing into my enclosed porch was replaced while another wasn’t. The window that was missed was facing into the kitchen and was adjacent to others that had been replaced so it was obvious that it was intended to be included, so I don’t know how it was missed. I contacted Mark Martin and ordered the additional window, which he graciously offered to sell me at cost due to the error. To this point, I was fine with the way everything progressed.

      No one ever contacted me about the window so I called Mark numerous times but no one answered. I then called Ricky (Lowe’s Project Coordinator) and was told Mark was no longer employed by Lowe’s. Ricky made arrangements to have the window measured and then graciously offered the window at no cost due to the error and time lapse.

      On 1/22/20 Andrew Wayant came to the house and measured the window. He also told me there was a bent sash on the adjacent window which would be replaced as well.

      2/11/20, I called to check the progress of the order and during the course of the conversation
      I asked for a price on another window on the front of the house and Andrew came out and measured that as well. It was expensive, so I decided to hold off for a little while.

      Installation was scheduled for 3/5/20, but no one showed up or even called. When I called the installer, I was told it cancelled because of rain, but it never rained at my house and the window is between the enclosed porch and the kitchen. Had someone called, they would have known that. My wife took off work to be at the house for the install that never happened.

      On 3/18/20 the installer finally showed up and put the window in but there was no trim with the order so they had to come back again.

      On 4/9/20 (yes, three weeks later) the installer put on the trim but it was the wrong color. So he temporarily attached it. He said they would come back to repair, but that was the last I have seen or heard from anyone. I called Chris Lyon, supposedly the Installed Sales Supervisor, four times and left messages, but have not received a return call.

      The very frustrating part of all of this is that the trim we originally ordered was Almond, which was supposed to match the window frames. The trim that was sent and installed was white. When they replaced all of that trim with what was purported to be Almond, it looked light to me but I just wanted the job done. When they installed the window on the porch, there was no trim sent, but when the window was finally trimmed with “Almond” it was significantly darker than the other windows facing the porch and matched the frames very well. So what I now believe is that the last color sent was what all of the windows should be trimmed with from the start.

      Regardless, I am really fed up with this whole process and all I want now is for the three windows facing into my covered porch to be trimmed in the same color. How do I finally get this job complete? I am a very busy person and do not have time to keep screwing around with what should have been a simple fix.

      This is really unfortunate because I was initially so impressed with Lowe’s that I was going to order the expensive window for the front of my house and possibly new garage doors, but now I am not so sure I want to go through the lengthy hassle of getting a simple job done correctly and on time.

      Please let me know how you wish to proceed. It has been over one year (yes, one year!) since I signed the contract and paid for the windows, so I do not think it is unreasonable to think this job should be completed.

      Regards,

      William L. Mako
      xxx Raleigh Court SW
      Marietta, Georgia 30064
      (440) 413 – xxxx
      wmakoxxxx @gmail.com

      Reply

1185. i HAVE BEEN TRYING FOR MONTHS TO GET MY FENCE PUT UP, I DON’T GET CALLBACKS, ROBBY GRIMM NEVER ANSWERS EMAILS, TEXTS OR PHONE CALLS. HE JUST IGNORES ME. IF YOU DON’T WANT MY BUSINESS LET ME KNOW SO I CAN GO TO MENARDS OR HOME DEPOT. i WOULD LIKE MY FENCE BEFORE WINTER. THANK YOU FOR YOUR TIME. I HONESTLY HOPE YOU WILL DO SOMETHING ABOUT THIS. i HAVE HAD NOTHING BUT BAD SERVICE FROM LOWES IN GREENVILLE, OH

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1186. Hello, my husband & I went to the Lowes in North Conway, New Hampshire. We placed an order for a Kohler Generator 20 RESAL-SE #494580. The order was placed on August 29 2020. The ETA was September 8th. We called several times to check on the status. No update was provided. Finally after the 3rd call the person said they would look into the order. They called back the next day and told us our order was cancelled. We understand this can change which you have no control over. What is disappointing is that no one called us to let us know. Our lowes credit card was charged and we received the bill with this charge. No one even offered to contact us when it’s back in stock. We traved 40 minutes each way to go to Lowes. We felt no one cared about the lost sale of $4,454.10. We went out of our way to go to Lowes. It’s very disappointing that we are treated this way.

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1187. Failed delivery, how can a delivery department see, that they have two orders going to the same location and not decide to combine both orders into one delivery? Two and a half weeks ago we bought a refrigerator from the Lowes store in Temple TX, the refrigerator is in stock and just needs delivered. Now last weekend we bought a mower from the same location, the mower was delivered yesterday, when I asked the driver if he by chance brought the refrigerator, he said he seen the delivery order in the system, when he asked about just taking it, was told no it going out on Monday. Here it is Monday and I get a call that they can’t deliver because they don’t have enough drivers. How is that my fault? The driver delivered the mower with a half empty truck. The Lowes delivery department seemed like they could really careless about me or my family. Wondering why I should ever do business with the company ever again. If this is the type of service the provide, then they are losing my business.

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1188. Hi,
      I have written before but no one answers.I am trying to replace two Portfolio 4w low voltage spotlights for my garden but no one responds.

      Reply

1189. I have been trying to get help for damage done to my brand new built house when Lowes delivered my refrigerator which had a dent in it and I sent it back for replacement since September2. I can’t get anyone to call me back. I don’t have a refrigerator and Lowes has my refrigerator and my money. Just want someone to call me and help me out. I have called customer service and all they do is escalate it and say someone will call you back within 24 hours and no one does. HELP!

      Reply

1190. I ordered a generic generator from Lowes on the east beltway and Wallisville in Houston and can’t get it installed. I have been getting the run around. Please help.

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1191. My wife and I started remodeling our bathroom at our lake place in Crosslake, Minnesota in August of this year. We had, however, started months earlier finding and buying fixtures for the new bathroom. Much of the delay was from trying to find contractors.
      We selected the Swiss Madison St. Tropez as the toilet. We ordered this from Lowe’s on June 10, 2020. We stored it inside in its original box (unopened) until we started the construction. We were ready install the toilet in Mid-August. Unfortunately, the plumber noticed immediately that the toilet was leaking from a crack at the base of the tank. We immediately ordered a replacement toilet from Lowe’s on August 13, 2020. We decided to leave the damaged toilet in place until the replacement arrived rather reinstall the old toilet. Our plan was to remove the broken one as soon as the plumber could install that replacement and bring the damaged one to your store in Maple Grove, Minnesota.
      In the meantime, we reconsidered using the Swiss Madison given our experience with it. So, we brought the replacement toilet (unopened) to the Maple grove store and received a refund there. We researched alternatives very closely and ultimately settled on a Toto toilet.
      We decided to purchase and install the Toto “Vespin II” and ordered one from you on September 1, 2020. The price (without taxes) was $495. 60. The replacement toilet arrived within a few days. Unfortunately, it was obviously damaged. It even rattled from broken pieces as we picked up the box. (We still have it and have photographs of it as well.)
      We spoke with one of your online representatives. We placed an order with the representative for a new Vespin II and received a credit for the damaged toilet. The company also gave us a credit of $24.78 because of our experience with the first Toto toilet. (See your order no. 707203833.)
      The replacement Vespin II arrived this past Wednesday, September 9, 2020. When we opened it, we discovered it was not the Vespin II, but a two-piece Toto Aquia IV with the standard height bowl. The bowl appeared to be undamage. As we looked at the Aquia IV, we decided that we liked it better than the Vespin II. So, we decided to keep it. We also just don’t want to go through ordering another toilet.
      One advantage of the Vespin II and the Aquia IV is that we have a 14” rough in. The standard is 12” and there are not a lot of choices in the market for toilets made for the 14” rough in. Toto has an adopter called a Unifit that makes the toilet 14” rough in into one that is 12”. We had purchased the Unifit adaptor from Amazon. Unfortunately, the Vespin II and Aquia IV Unifits are not interchangeable, so we have returned the first one we ordered to Amazon and have ordered one that will fit the Aquia. We are out $8 for postage to return the first Unifit.
      Also, the price of the Aquia from Lowe’s is $453.60 – less that the Vespin II.
      As noted, we have continued to use the original, damaged toilet (the Swiss Madison) while we get a replacement we can install. Please confirm that we can return this to the Maple Grove store for a full refund as soon as our plumber installs the Aquia IV.
      We are asking for reimbursement of monies we are out because of the switch from the Vespin II to the Aquila.

      William Killion

      Reply

1192. I am very dissatisfied with Lowes in Dover Delaware ! I had a horrible experience with Lowes delivering me a dam damaged washer and dryer. I purchased a washer and dryer on 07/23/20 and waited an entire month for the delivery that was due to be delivered on 09/04/20 and when 09/03/20 came around no one called me so I called and no appliances were even put in for a delivery. So I went into the store and complained to the sales clerk Dakota which was so helpful and the person I spoke to named Lucus told me that the person who did the original “order” was not even an appliances associate. So when I got the order finally put in I didn’t even get a discount when I was told I would, the delivery came on 09/07/20 and the appliances were damaged. On top of that I had to wait on a delivery on Labor day a day I had planned to spend with my family. I refused to accept damaged appliances and the sales associate named Natalie in appliances assured me that I would get another washer and dryer delivered on Friday 09/11/20 and this means I am losing another day of work. If there’s a possible way of some reimbursement that would be greatly appreciated for my long wait and multiple problems I have had. My name is Tyra Collins and my email is tyrawxxx @gmail.com and I would like someone to reach out to me and let me know the status of this complaint and matters of resolve

      Reply

1193. I’m trying to look through plumbing products on the Lowe’s website and i must say it is beyond infuriating trying to find products that I can use because half of the products listed do NOT show all of the sizes and diameters. If I am looking for a Tee or a Wye in PVC plumbing, I fully expect to see all 3 sizes for the 3 openings. Charlotte Pipe is the absolute worst about only putting 2 of the 3 opening diameters and leaving out the third. This makes an already hard process significantly harder because now i am forced to guess at what the third diameter is, which makes it useless.

      Reply

1194. Hello!!

      Ive been working on a flooring project and chose one of the Pergo Outlast products Lowe’s carries. The original order number was 702755992 which included 24 boxes of flooring, underlayment, quarter round and weatherstrip.

      I scheduled the install around the 5-7 day time it advised that it would get to the store and took that week off.. When the order arrived I came with my installer to pick up the order and everything went seamless at 1st. When we went to load the flooring into the truck we noticed that there were 3 boxes of damaged flooring and refused to take delivery of them. What we found odd was that the boxes were very damaged and the associates helping us load them were ready to put them on the truck as is. The associates helping us said we could go back inside and that the replacement boxes would be ordered for us. When we got to the counter we were advised that I would be refunded the money back on my card and I would have to go back home and place the order myself. Not really a big deal, when we went back home and unloaded the flooring I remembered that the 1/4 round was ready to be picked up and we forgot it so I went back to the store. When I got there I gave them the order number and they were perplexed because even though I had the email showing it was ready to be picked up somehow that got cancelled? I figured as long as I wasn’t charged that I would re-order that with the 3 boxes of flooring I needed. I went back home and re-ordered the 1/4 round and 3 more boxes of flooring on order: 703792127. I got a call the following Wednesday saying that there was a system issue and that the 3 boxes I had returned were somehow set up as being picked for the new order…and that the store would now have place another order for the 3 boxes of flooring which pushed the install off another week. The lady I spoke to said I could talk to a manager and see if there was anything they could do for the problems and I said I would stop in because the 1/4 round was ready to be picked up. I came in that day which was 7/30/2020. I picked up my order and spoke to Kyle and he said they would refund me 150 plus tax and it would show up in 10-12 business days. Well the refund never came and the next day me AMEX was hacked somehow so they had to issue a new card to the account so I’m not too sure if that has something to do with the refund never going through but I had ended up coming back to the store and returning 2 boxes of flooring and 1 package of underlayment we didn’t need and that credit went though ok. As we finished the project we needed 1 more of the avenue oak 1/4 round so I went online and order another one on order 707234175 which I picked up yesterday. When I got to the store there were now 2 of them and I only got charged for 1. I really didn’t need 2 and they told me to keep it because its on “Lowes” which I found rather odd.

      I just wanted to reach out and let you know that the online order and fulfillment process seems to be broken and I still haven’t received my discount for the very big hassle with the order of flooring and am hoping you can look into this and see where it went wrong.

      Thank you for your time!!!

      Wayne Kubeck
      860-309-xxxx

      Reply

1195. kobalt inflator gun, #0124237, stopped working. Bought in Jan 2020, heard only 90 days! If you can’t make product working for longer than 90 days, take off market. Tried calling Kobalt Tools number but they are too busy, call back later! Been calling back, no luck!. You really need to do more to help customers.

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1196. It is so sad to see so many complaints about a company, however here is one more. I have been trying for months now to get a situation with my refrigerator resolve and as of this date nothing has been done. I could go step by step what has happen but there is not enough room. I received a refrigerator that was damaged. I attempted to have it replace for weeks. Finally after many trips to the store I was told that they would pick-up the item and refund my money. I spent one whole day waiting and no one came. I return to the store and scheduled another pick-up date. I left work early and still no one came. ALL OF THIS IS UNACCEPTABLE!!! It should not be that hard. I should not have received a damaged item in the first place and now I want my money back and the refrigerator out of my house.

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1197. I purchased a Whirlpool Refrigerator from Lowe’s with an extended warranty. I am currently having several unresolved issues with the refrigerator as well as customer service. Lowe’s recently sent me an email asking about my repair experience and their desire to provide high quality service. I have called Lowe’s Service Advantage no less than four times. I have had 2 technicians visit my home and both have said my refrigerator is not cooling and should be repaired or replaced. Absolutely “nothing” has taken place. No repairs, no replacement, and again absolutely no customer service. I find it hard to believe that Lowe’s would endorse this type of warranty service. Under your current time frame and warranty guide lines, I could be without a refrigerator for at least a month. Please tell me what it takes to provide high quality service?

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      1. OP Jimmie Walker

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1198. I have had the worst experience trying to get someone to help me over the phone @ store # 1120.For half hour now I have put on hold with NO ONE TO EVER RETURN, hung up on ECT… I paid for 20 clay pots & was wanting to know if they came in yet. I even called back to ask for a Manager after 5 the time calling back. I was put on hold again and again NO ONE EVER CAME BACK TO HELP ME. This store apparently does not care about customers.

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1199. Order #703542573 acknowledged 7-25-20 – 11 items ordered fulfilling store Lowe’s of Easton, MD delivery 8-19-20 total $2,892.90 to be delivered Annapolis per instructions. Called to verify delivery on 8-17-20. Spoke to customer service in Severn was informed that due to Easton change to order – order was out of system. Received e-mail that order was delayed. Called 8/19/20 10:55 am Easton store spoke with Asst. store mgr. who said some items out of stock, she would try to fill order
      with other items. Later received calll from appliance salesman Josh who was informed me he would be taking over and would call me.
      Have explained to too many this order is to complete a renovation of a for sale apartment and the delivery critical. Other than your customer service rep. in Severn who pin pointed fact that the order was out of the system, there is really no communication. I have received e-mail that a switch that was part of the order is available for pick up in Easton????
      My company has used Loews to supply building materials since you started in business and not withstanding the current pandemic never has there been worse communications. Please intercede with your store to communicate where this order stands.
      cell 443 254 xxxx

      Reply

1200. I have written before but no one is responding.I have been trying to find out how I can get replacement parts for my portfolio low voltage lighting. I need two lens covers for my spotlights they have melted from the light bulb. I have called the customer service # but no one answers. Please respond.
      Thank You,
      Justin

      Reply

1201. Store 1628 pine bluff Arkansas Hire me as your under cover boss and I will put that store at the top of your sales I don’t work there if I did you would have alot better customer service !!!!! It’s ashame that this store is loseing undisclosed amount of money by incompetent management allowing personal to basically just show up and draw a check most people can find what they need and shop .but when someone calls on the phone 15 times and gets noone to answer the incompetence will sure be your business downfall I was fixing to spend 5000plus I’m just one of many that y’all allowing to choose to go elsewhere …but no problem it’s not what your making now it’s what y’all could of made . just saying I hate it for the company Lowe’s name alone deserves better reparation then it’s being given from this store 1628 good luck on your future hope it works out for the best have a blessed day

      Reply

1202. This morning I called your store #2553 in Flowood, MS checking the availability /price of a 5000 or 6000 BTU window air conditioner. I asked where located in store due to my disability, from front door to #29. I went in the mobility cart and located the item and asked a store employee if he could place in cart. Went to front to self checkout and a person assisted me. $234.33 total and I paid it and had your employee Jerry load in my front seat. I had to drive 1-1/2 hours to take to my son’s home because my daughter in law cannot take my grandson out because of his medical conditions he is at high risk (son works out of state). When she tore open the box, luckily outside, their was ants running everywhere, when she tilted it to lift it water poured out, no instructions or screws in the box. Had to spray for the ants and then clean with Lysol. Then in checking the filter you could tell it had been used. I had to drive back an 1-1/2 hours to my home to call your store to ask for a store manager to be give a man in garden center after telling him the problem, find out he is not a manager, I told him I had asked for one could he transfer me. He transferred be it just rang/rang and disconnected. I came to the store to purchase a new AC but instead was sold a used one. I would like to know if I can receive some of the money back since it was not a new product that was up on a shelf and sold as one.

      If it wasn’t that my grandson didn’t need the AC so bad, I would have drove back and returned it for a NEW one. And drive back to their home 1-1/2 hours away.

      Thank you for your attention to this matter.

      Reply

1203. I bought a GE washer in May, the agitator came out. So finally in late June I was delivered a new washer, a Whirlpool. Now this washer sounds like it is fallig apart. The Lowe’s store in Hutto, TX is where I got the appliance from but no one will answer the phone when I try to call them. Ca you help me. Thanks

      Reply

1204. I am writing about awful customer service. I returned some shingles which were wrong 3 weeks ago to the summerville sc store they were supposed to deliver the correct shingles on 8 11 2020 They called me on 8 11 2020 and said they did not have the shingles yet when they get them they will deliver them They have held up the job for over 3 weeks because of delivery problems. This job could have been done weeks ago if i had gotten the right materials the first time. This is the last time I will do any business with Lowes . I will go to Home depot from now on.I am not happy at all

      Reply

1205. I purchased a Samsung refrigerator on 811/2020. I had research it, knew it was in stock. I was please to hear it could be delivered the next day. The delivery team arrived, announced it would not go through the door, took it out of the box, handed my husband the ice maker and said they did not install those , did not reverse the doors or level the refrigerator and left. I got home from work to find multiple places where the paint was off the sides of the unit. I returned to Lowe’s, they said they would arrange an exchange for a new fridge to be delivered today (Saturday).
      Last night we called to check for our delivery window and there was no record of a fridge for us. I returned again (third trip) to the store and they had no record of my visit. I ended up having to buy a SECOND refrigerator so they could come pick up the damaged one and bring me an in-stock unit. I have basically had no refrigerator since Tuesday because I am not putting food in one that I just have to unload again. No mention of money off, just multiple trips for me, stress and time. The men in appliances say, “oh we get complaints all the time, people yell at us all day”. If this is the case, there needs to be better training somewhere along the line.
      What resolution do you plan for this?

      Reply

1206. Poor service from Lowe’s. I ordered an appliance on July 29th that was supposed to be delivered today. Was notified yesterday that delivery will be August 18th. No excuse for this. An associate told me that it was because of the virus. Incompentence.

      Reply

1207. Re: Project No. 643861500 (store 713) Unsuccessful Attempt to Confirm Pre-Paid Installation Schedule via Phone, E-mail or In-Person For Toilets . . . Urgent!

      Reply

1208. On July 3rd an employee at Lowes Chicago Brickyard yelled horribly at me because I stood in wrong line. I complained to the store menager Adrian several times, he refuses to do anything about it. I wrote to Lowes customer service on messenger as well as I send feedback. Nobody does anything. Seriously?!?! What kind of company it is?! First time I’m dealing with such disrespectful, unhelpful, negligent employees!!!

      Reply

1209. I was just informed that I would no longer receive my military discount on sale items. Very disappointed in your action.

      Reply

1210. We recently purchased a washer and dryer from lowes online. July 7, 2020. Order # 425894270 We cannot get ANYONE to help me work this out, but we were charged 2 times for it, and that was ridiculous because we bought merchandise the store didn’t have. Our financial institution shows lowes charged us:

      July 11, 2020 $671.96 – Wilkesboro, NC
      July 13, 2020 $671.96 – Wilkesboro, NC

      Both of theses charges are pending. Not sure why, our appliances were delivered on July 31, 2020 from our local Rome, GA store. Ok then we charged again:

      July 31, 2020 $1,343.92 – location 1513

      Our financial institution said that the 2 seperate charges to the Wilkesboro, NC location, haven’t been released they are pending payment to lowes. The only way they can take the hold off of the money is for lowes to release it.
      We have been treated so poorly and disrespectly by everyone we have spoken to, at 3 different locations which were:
      Rome, GA lowes
      Ft Ogelthorpe, GA lowes
      Ft Payne, AL
      None of these locations had a clue where our merchandise was, and quiet frankly didn’t care. We actually drove to the Rome store and an hour away to the Alabama location, the Alabama store confirmed over the phone we could come and pick our appliances up from their store because they were the location fulfilling our order. They never called us back and said, no you can’t pick it up, it has already partially been shipped to Rome. Instead they’re all running around doing their circle jerk when we get there trying to figure out what to do. Then they wanted us to pay yet again to get the merchandise we had already paid for, or so we thought. The Wilkesboro, NC location, we have no idea how they are even included in this. We never even heard of it until we contacted the bank. I don’t know what needs to be done, but we are check to check family, and that’s $1,343.92 we could use for other things, now it’s in limbo and Lowe’s could care less. We have been told by 1 employee, “We don’t have your money. ” hateful!! We even talked to 1 of the managers at our Rome store, and he sent us home assuring us that a district manager would be in the store that day, and he would speak to him and call us that evening or the next morning, that NEVER happened. We are so sick of this whole experience!! It has literally been a nightmare! We shop with respect of the company and their rules and regulations when we shop, but feel we weren’t treated with the same respect. I know Covid-19 is a big issue right now, but it doesn’t make excuses for ignorance, and bad attitudes. We are really considering returning the washer and dryer and walking away from Lowe’s all together. It’s not fair or right that we are treated like crap by the people we looked to for help. There is no excuse! We would really love it if ANYONE could please sort this out and give us our money back. We are not looking for a free ride we just want to be treated with the same respect we gave lowes going into this business deal. Please help us! I don’t know if you, reading this understands what I’m telling you or not, but none of your store staff do. You can reach us at:
      James and April Shirey
      217 Turner Road, NE
      Rome, GA 30165
      706-331-xxxx
      706-844-xxxx
      shireyaxxxx @ymail.com
      Thank you.

      Reply

1211. 2nd Request
      On 6-25-20, my wife and I purchased a refrigerator, range, microwave, and dishwasher from the Lowes store in Fayetteville GA. We were told that all items were in stock except the range. We also paid for the installation of the DW and Microwave. On 7/16, I followed up with the local store since I had heard nothing since the purchase date. I was told that the refrigerator nor the range were ever in stock by Latrice but after a few minutes, she said that she had the refrigerator and I requested that it be delivered as soon as possible. It was delivered the next day and the delivery team were very professional and helpful. After leaving, my wife and I noticed that the doors on the refrigerator did not line up properly and phoned the local store. They agreed to come and replace the refrigerator when another refrigerator of our model became available. The range delivery was scheduled about a week later and the same delivery person delivered it. While here, he also was able to adjust the doors on the refrigerator and we were satisfied with the fix and no longer needed the replacement.
      Fast forward to 8/10, I called and followed up with the local store on when we could expect our DW and microwave to be scheduled for install. I spoke with Joe and he told me they had both been in stock at his store for 10 days and that I needed to call the installer to see why delivery had not been scheduled. Needless to say, this did not set well with me since I made my purchase from Lowes and not the installer. I think the professional thing to do would have been for someone at the Fayetteville store to deal with the installer and then get back to me…but that did not happen. When I called the installer, I spoke with Dorothy at AGS Installation. She told me that the DW install had been cancelled and she had no record of the Microwave install. She said she had talked to my wife about the DW being installed but my wife thought she was calling about replacing the refrigerator (the one that had door issues but were later resolved). I again called Joe at the Fayetteville store and while on the phone, decided it best to go and see him face to face. I met with Joe about 1:00 p.m. on Monday, 8/10. He looked over my paperwork and agreed to remove one of the installation charges as it appeared that we had been charged twice for the DW install. He also told me that he had talked to Dorothy at AGS and that they were now on the same page. I left the store. I tried calling AGS Installation yesterday and got no answer nor did I leave a message. I called at 10:44 a.m. and again at 1:19 p.m. today and left messages both times. At 1:23, I called the Fayetteville store and attempted to speak with the manager on duty. I was told by Alicia that Joe was with a customer and she took my name and number and said she will have him call me. As of now, no call has been received.
      I understand that there could certainly be some delay in this process. The salesperson that assisted us in the purchase also explained that. What I do not understand is the lack of customer service from Lowes. Along with this large purchase, I have purchased a riding lawn mower, edger, chain saw and several other items in the last 12 months from Lowes. I need the dishwasher and the microwave installed. According to Joe, they are at the store in Fayetteville but it appears to be my job to get your vendor (AGS Installation) on the phone to schedule my delivery. It should never take 48 hours for this to happen.
      I want and expect someone at Lowes Corporate office to call and talk to me about this. My cell number is 404-886-xxxx.
      Lance Spencer

      Reply

1212. Just letting you know that your location on Fairmont and beltway 8 in pasadena Texas s literally keeping peoples money if you dont have exact change. Lady owed me .68 cents and said oh well. More I thought about the more I realized my money was stolen. She had no right to keep it. Not at all worried about .68 but how many .68 are getting kept daily?? Im sure that’s not legal. Went back there today and gave tge same woman exact change and asked if it was legal that she kept my money yesterday and she got super pissy and demanded I contact you. So I am. You need to check in to this. Change is considered legal tender and your employees have no right to not give people their change back even if they have to put it on a gift card. There is no reason why there are no coins in those registers.

      Reply

1213. I was employed at #0425 On Mother’s Day someone stole the Cadillac converter off of my fiancé bus. No one has reached out and I’m out of $920 because I worked that day. I’m so hurt right.

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1214. Your customer service is absoutely horendous! Beside waiting on hold for hours!! Nobody knows what they are doing, I placed an online order. Person never asked where it was going and sent it to a different state (my ental property). It was to replace a damaged shipment to my home address in NC. I have made 6 calls. Have transcipt of last one where I am to wait to be contacted by someone. I am trying to get this sent back and am stuck between Lowes and UPS. Nobody wants to help. As a customer who has spent a lot money at Lowes, in addition to being a shareholder, I am very unsatisfied with how this is being handled. 949-370-xxxx

      Reply

1215. So disappointing to read how many people have experienced Lowe’s poor customer service. I think their service is TERRIBLE. I ordered a refrigerator on 7/24 and was charged on the spot. We were supposed to receive delivery in 2 weeks, which was then pushed to 3 weeks. Today, we were notified that we will not receive the delivery until Sept. 18, but no guarantee.
      The only part of this process that happened quickly was my credit card being charged.
      Every time I call the store for more information, it means over 30 minutes on hold and being transferred around the store and then disconnected.
      I will not shop at Lowe’s again.

      Reply

1216. I had lowes from mt.vernon Illinois sold my lawnmower that I purchased on 8/5/20 suspose to be delivered today now their telling me that I have to purchase a hire lawnmower because they sold my

      Reply

1217. We recently purchased a washer and dryer from lowes online. July 7, 2020. Order # 425894270 We cannot get ANYONE to help me work this out, but we were charged 2 times for it, and that was ridiculous because we bought merchandise the store didn’t have. Our financial institution shows lowes charged us:

      July 11, 2020 $671.96 – Wilkesboro, NC
      July 13, 2020 $671.96 – Wilkesboro, NC

      Both of theses charges are pending. Not sure why, our appliances were delivered on July 31, 2020 from our local Rome, GA store. Ok then we charged again:

      July 31, 2020 $1,343.92 – location 1513

      Our financial institution said that the 2 seperate charges to the Wilkesboro, NC location, haven’t been released they are pending payment to lowes. The only way they can take the hold off of the money is for lowes to release it.
      We have been treated so poorly and disrespectly by everyone we have spoken to, at 3 different locations which were:
      Rome, GA lowes
      Ft Ogelthorpe, GA lowes
      Ft Payne, AL
      None of these locations had a clue where our merchandise was, and quiet frankly didn’t care. We actually drove to the Rome store and an hour away to the Alabama location, the Alabama store confirmed over the phone we could come and pick our appliances up from their store because they were the location fulfilling our order. They never called us back and said, no you can’t pick it up, it has already partially been shipped to Rome. Instead they’re all running around doing their circle jerk when we get there trying to figure out what to do. Then they wanted us to pay yet again to get the merchandise we had already paid for, or so we thought. The Wilkesboro, NC location, we have no idea how they are even included in this. We never even heard of it until we contacted the bank. I don’t know what needs to be done, but we are check to check family, and that’s $1,343.92 we could use for other things, now it’s in limbo and Lowe’s could care less. We have been told by 1 employee, “We don’t have your money. ” hateful!! We even talked to 1 of the managers at our Rome store, and he sent us home assuring us that a district manager would be in the store that day, and he would speak to him and call us that evening or the next morning, that NEVER happened. We are so sick of this whole experience!! It has literally been a nightmare! We shop with respect of the company and their rules and regulations when we shop, but feel we weren’t treated with the same respect. I know Covid-19 is a big issue right now, but it doesn’t make excuses for ignorance, and bad attitudes. We are really considering returning the washer and dryer and walking away from Lowe’s all together. It’s not fair or right that we are treated like crap by the people we looked to for help. There is no excuse! We would really love it if ANYONE could please sort this out and give us our money back. We are not looking for a free ride we just want to be treated with the same respect we gave lowes going into this business deal. Please help us! I don’t know if you, reading this understands what I’m telling you or not, but none of your store staff do. You can reach us at:
      James and April Shirey
      Turner Road, NE
      Rome, GA 30165
      706-331-xxxx
      706-844-xxxx
      [email protected]
      Thank you.

      Reply

1218. Issues with new Refrigerator since we received shipmemt . Order 415218041. I have been emailing customer service since we received order and also calling. No response.

      Reply

1219. i was in your Dixie Highway stroe today August 11, 2020. I made home improvements purchase and had the cashier name Jennifer that made a very prejudicedremark to my mother who is 80 years of age. She used the F word toward her and none of this was called for. I returned everything I brought and wil nervier go back into this store again. Lowes hires and permits their associates to cussed and act like this, totally unexcepted in my world. I am going to out local newspaper with this. I am wanting to speak with a manager who they stated was in a meeting.

      Reply

1220. I ordered window shades on 12-26-19 and as of today (8-11-20) my order has yet to be completed. I have contacted the store via phone & in person many times to no avail. At this time I would like to get a refund on my purchase so that I can do business with another retailer.

      Reply

1221. I have been waiting for a month and a half for my order. It has been changed without my say. After to many phone calls to count and passed around I got pat of my order delivered. Another round of calls and hang ups it was supposed to be delivered. Didn’t arrive more calls and they cancelled the delivery and might call tomorrrow. Won’t hold my breath. I had hired some to put this wall up and hope they can still do it when or order is sent. Would be nice if we could get an answer.

      Reply

1222. To whom it may concern:
      My husband was just in the Lowes in Wentzville, MO and they are not enforcing the mask policy even though it says they are. There were people everywhere with no mask and that includes employees.
      My husband has CLL (chronic lymphocytic leukemia) and is immunosuppressed and I have no immune system at all. Everywhere else in Wentzville is requiring a mask or you don’t go in the building, Home Depot, Schnucks, Dierbergs, Sams, Walmart but not Lowes.
      Needles to say I will be taking my business elsewhere and believe me we spend a substantial amount of money at Lowes on a weekly basis. I however will not be doing that anymore. I will be spending my money at Home Depot where they apparently care about my health and my husband’s.

      Kim Terbrock
      636-366-xxxx
      [email protected]

      Reply

1223. I made an order with Lowe’s on Dickerson road. They said they only needed my phone number so my brother could pick my order up. They didn’t have it under my phone number, but I paid for it on my card on the phone. Now I can’t talk to a manager or anyone. That’s wrong.

      Reply

1224. I purchased glass sliders 4 weeks ago, and when they were being installed we noticed person who ordered the doors, ordered the wrong opening. My old doors had already been removed. I went back to the store and spoke to several supposed managers. Not a one could give me an answer. They told me I have to wait to hear from the store manager. I called the store today and asked for him to call me which I have yet to hear from him. The store # is 1583. 2171 Forest Ave Staten Island New York. I need to have someone from Corporate respond in order to resolve this issue. My name is Shari Fink. My e-mail is shar @ccny.net and my phone # is 917-952-xxxx

      Reply

1225. I recently had some flooring installed. I had to return almost $900 of material. I feel that I should be reimbursed for some of the labor. I would like you to look into this for me.

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1226. I am a loyal Lowe’s customer..but after todays transaction and customer service from the ass manager Virginia in the Lowe’s in Garden City store #1624 NY I will not recommend anyone to this store. ..and rest assure with my connections with the population in and around that area we will be going to H.D. down the block. Virginia the asst manager blew me off like I was dirt on the floor. .and when trying to talk to manager Richard Pietsch who couldn’t be found after 3 associates paged and looked for him wasting over an hour of my precious time..he never showed. Thank Goodness for Christine an asst manager who s/b the manager. I have tried calling the store today 32 times only to be hung up on or not being answered at all. What a disgrace to customer service….as we the public keep your co. in business.

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1227. It sure would be nice if you had people answer your phones. Currently I have been on hold for twenty minutes, which is wrong. we have been trying to get the military discount and no one seems to be able to help us. The website go to the store and they can help you, we did, they didn’t. They said call, we called and no one answers the phone. I would like this matter resolved …PLEASE. My number i s 847-331-xxxx.

      Reply

1228. check out your store in Woodstock Va. There no sing on the saying mask require Half of your customer don;t have mask on . Manager could clear less . Around the corner there a Walmart sign says no mast no entry . Your add on T.V shows Lowe;s in forcing safety.

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1229. Why do I have to pay interest on an ordered product that was not received. I was promised delivery on a 5700. appliance order by 7/27 now they’re talking 8/24. Should I have purchased at Home Depot? I feel I have been cheated.

      Reply

1230. Today I spent 2hrs and 15 minutes to place an order. 1 1/2 hours to actually place the order. After a half hour working on the initial order process, we determined that if you have one shipping address on the account you need to click on that field in order for the system to actually place the order.

      Then I called customer service to lodge a complaint, and request compensation for this poor customer service. I had to wait almost 45 minutes for an agent to pick up. He then said he needed to transfer me to a supervisor. But he transferred me to a store.

      I believe some compensation is in order.

      Barry Karben

      By the way, 4hrs from order placement and no ready for pickup notification

      Barry Karben

      Order # 70500xxxx

      Tel 757 376 xxxx

      Reply

1231. I needed a Pilot Outdoor Smart Security Camera @ $29.99 none of the lowes stores has not even one in stock the site says if I get one I have to order it but I needed it today its a shame that a company as big as lowes cant have one of these cameras in at least one of its stores I live in Morganton, NC 28655 but I might as well live in Alaska I would come closer to getting the item I need today.

      Reply

1232. Pertaining to Lowes store in Clearfield PA.
      Most full time staff are working every weekend and all holidays instead of rotating weekends/holidays instead of using part time/seasonal staff to work weekends and holidays.
      Managers all show favoritism towards staff that are lazy, the hard working staff are criticized, humiliated, and held to higher standards while the lazy employees are held to lower standards.
      Hard working employees are written up for minor situations while lazy employees cause major situations several times and are not written up or even receive a verbal warning.
      All managers at this store show favoritism and are biased towards some employees.
      Policies and procedures change via manager based on who the employee is and if you are in their click or not.
      Staff are working without enough help and are expected to do more responsibilities with less staff.
      Managers are rude and condescending to the employees, managers will yell at staff in front of other staff and/or customers about not getting several tasks done.
      Even though there is not enough staff working to get all tasks completed, and the managers never offer assistance to staff to get tasks completed.
      The managers stay in their air conditioned offices.
      All the managers are unprofessional with how they treat staff it makes it difficult to continue working for lowes when they treat their staff this way.
      One of the managers even told a staff member that she/he should get a better job than working at Lowe’s, and this was in front of another staff member.
      What kind of a role model and professional behavior is this – that a manager should conduct theirself this way?
      This manager is talking bad about the company she/he is working for to other staff at Lowe’s.
      This manager has the ability to write up staff and/or hire/fire people, she/he should be fired for their behavior.
      All current managers need to be demoted and/or fired due to their unprofessionalisim, condesceding behaviors, criticism,unwillingness to help staff due to inadequate staffing. All new management should be hired and trained appropriately so employees want to work at Lowe’s and have an incentive to stay there.
      It appears that the less deserving employees get promoted and the hard working employees get criticized and harassed.

      Reply

1233. This complaint is regarding Lowes and what I have experienced in regard’s to a couple windows that are going to be installed but at this point I may give the business to someone else with reason.

      A customer is paying for the windows and the install but Lowes is charging $350.00 in addition to this with claim’s that it is for the permit required to replace your window’s.

      I called the county that I reside in and there is no charge for the permit and it is free and that it is Lowes that is charging the extra money $350.00 again and it is not the county and that there is no charge to replace your window’s and Lowes claim’s it is for the permit and in reality it is actually the store that is doing this .

      It is more like an administration fee so they need to stop lying to the public with false information.
      This was the Titusville store in Florida and when I addressed this issue with Danny which claim’s to be the store manager because that is who I asked to speak with and I do not believe he was the store manager at all.

      I felt that he was argumentative and told me he has done this for 26 year’s or whatever the time is and it is for a permit, but again I learned that is not a cost from the county to replace two window’s and Lowe’s is the one that is doing this.

      Again not only am I paying for the install and window’s which is right but false representation what the $350.00 is for and again it is not the county and it is Lowe’s.
      That is a lot of money for paperwork and your already making money.

      Stop claiming that it is what the permit cost with the county because that is not true.
      I think that the public should know what Lowe’s is doing that is only fair.
      Your already making money and false pretenses that it is the county and for the permit. (not good at all)

      Again it is Lowe’s doing a little paperwork and making a call that is a lot of money.

      And to speak to Danny was not good because it seemed that he was Mr. know it all so he think’s, and he even disputed what I was told from the county.
      I was told you need to speak to Lowe’s because they are the one’s charging you the money and not the county.
      I am so bothered with what the truth of the matter is.
      It is time that the public really know’s the truth.

      Sincerely,
      Debbie Gil 321.804.5594

      Reply

1234. Hello I just recently ordered a refrigerator from Lowe’s I ordered it on June 1st and it was not delivered until August 1st , I understand with the pandemic everything is delayed but I feel I could have a least been given a discount or something but nothing, then when I did finally receive the product it has 2 big scratches on the side of it and not offered a discount or anything you know if you spend almost a thousand dollars on a appliance you don’t like to receive damaged merchandise I know I could of refused it but after waiting 2 months I was afraid to do that. Thank you for any help you may be able to offer.

      Reply

1235. I need someone from Lowe’s to please call me to set up a time to properly install my dryer. It wobbles and does not dry. I have been calling now for nearly a month and all I get from the Port Orchard Lowe’s is a ringing phone. They will not answer their phone. Today, for the first time, I reach customer service who transferred me to the store manager, who did not answer his phone. This is ridiculous. 360-275-xxxx. Lin Donn

      Reply

1236. To whom it may concern:
      My name is Pedro Rivera, and I would like to lodge a formal complaint regarding a rude treatment with one of your employees when we were already outside in front of the store. We believe it is completely unacceptable the way this employee named Ed followed and treated us like if we were kids in front of other people. It was embarrassing.
      My wife and I went today around 12:00pm to your store located (Store # 1113) at 8050 W. Oakland Park Blvd. in Sunrise, Florida looking to buy an A/C thermostat and also to see if we can find a chest freezer that we have been searching for a few months.
      When we got to the store my wife went to look for the thermostat and I went to the back of the store to see if someone can help me finding a freezer.
      When I got there I saw an employee named Ed, and asked him if there was any freezer available, he told me “NO” in a rude manner and also said that if he orders one for me, there was no timeframe for the freezer to arrive. I asked him if at least a month and he said with more attitude, “No”. I left the area looking for my wife and we both went to Customer Service at the front to get help with the thermostat. My wife asked the lady at Customer Service, if she can check to see if there was any freezer available and she said that there was one available on display. We agreed and asked the lady to get it and that we would buy it. She went to search for help and another employee named Brandon, (very nice guy) went and found it for me. Brandon and I went to the cash register and I paid for it and left the stores. When my wife and I were outside Ed showed up again very rude and said that the freezer was already reserved for somebody else and that he told me that there was no freezer available. My wife and I were in shock since we already paid for something and we were ready to upload it to my car and leave the store. I asked Ed to show me proof that the item was already paid by somebody else and he turned our back and left without saying a word. 
      Brandon apologized several times and told us that the box was not tagged as sold and that was why he proceeded and sold the item to us.
      We hope this type of behavior does not happen again to us or any customer in the future in any of your stores. We also hope my message it’s not ignored and you guys can take any type of remediation.
      Sincerely,
      Pedro Rivera
      954-651-xxxx

      Reply

1237. Hi

      I couldn’t find a way to email the store manager of the Worcester, MA Lowes Store on Lincoln Street, so I figured I would contact you this way.

      When I arrived last Sunday at the Lowe’s store, I realized that I had forgotten my face covering to go into the store. I had a long sleeve shirt in the back of my truck, so I tied it around my head in a makeshift bandana. It was hot, and a little uncomfortable to wear, but I figured I wouldn’t be in the store that long.

      When I made it to the paint aisle to look for a roller cover, there was a mechanical ladder blocking the display. I had attempted to move it out of the way and a store employee (female, short curly hair) offered to move it for me, which she did easily. I thanked her and continued my shopping. I was then looking at different primer, and the employee (I don’t know her name) came over to me while holding a new, disposable paper mask by the ear loop, and said “this one is a little more comfortable if you’d like.” I eagerly accepted the paper mask and said thank you. I continued to have several other interactions with her in the paint department, and She was wonderful – kind, patient, knowledgeable…in short, someone you would want working in your store.

      I wanted to share this with you. As you may not be accustomed to receiving these types of emails, I wanted to make sure that someone knew and could commend this employee for going above and beyond.

      It took place on Sunday, August 2 at approximately 2 pm, and she was working in the paint department. White woman, brown curly/wavy hair.

      Thank you

      Reply

1238. Your ads stress safety IE: store : 1540. lights section is stacked 10-15 ft high above the top level. NO PLASTIC WRAP- some one s going to get hurt. WHY ????

      Reply

1239. I placed an order that was available to be picked up 8/6. Then it moved to 8/7 which was fine. I needed the furniture for the weekend. No updates came through. So I called. I was told it wouldn’t be in until the 12th. That’s so unacceptable. I would have purchased another set or elsewhere as it was needed promptly. Now I search for similar and no stores near me have anything coming up in stock. I’m very upset. This is just discouraging with as much money as we spend at Lowe’s. And customer service wise a complete fail.
      Order 426778060
      Invoice 84614

      Reply

1240. I have to date spent at least 3 hours on the phone trying to resolve my shorted delivery. After waiting on hold and being cut off by your automated system after 5 rings on any one line. I had to a just ask for a refund for the items not delivered. I could not spend any more time on this. I was assured that I would get the refund and have a conformation of that in an email within minutes of ending the call. It has not been five days and I still have not seen anything. The same day I spoke to corporate on the matter and they said they would contact the store and get me the missing items regardless of the refund. I would have to give them at least 24 hours to see when and how it would be done and I would be contacted in the 24 hours.
      Now 5 days later no refund no call no product. I called again and again I was transferred to another department from customer service and cut off. I can’t afford to spend my life on the phone being cut off and lied to just to get back the money I spent for nothing let alone the aggravation. Ref: order#704107265

      Reply

1241. first lets start out that it took several phone calls to the store before someone picked up.when i got a person they forward me to another department that got disconnected.after trying again for several more calls i finally got a person,i told them i wanted to check an item that was online,stated they had 60 in stock.i wanted tide pods in ocean mist as listed online.i tried to order this item in the past and when i tried to pick it up it was the wrong fragrance. i asked if they could please check if the correct fragrance was available,they checked and said there was 9 units,low and behold when i got to the store to pick them up,they informed me sorry we messed up,that fragrance wasn’t available,this was the second time your online item was wrong and that your sales people do not know how to read. i shop here almost weekly.and i try to shop online and use customer pickup not forced to come in during the pandemic.i hope you can correct these problems and i thank you for your time. p.s. could you please make all garden items available for customer pickup,compost,peat moss,you have to go into the store to purchase these items.

      Reply

1242. I was at your store today on my lunch break shopping for some tools and after looking at a few brands I decided on these two items because they were a good price with a good name brand. I grab the two item then went to get all the accessories I might need “bits, blades etc.” and went to check out. Well when the tools were scanned they came up $50 more apiece “$100 total” After informing the cashier she told me to wait around she’ll have somebody from that department come get me so I can take her back show her and get the price adjusted. well after about 30-45 minutes “keep in mind I was on a 30 minute lunch” she finally comes to get me. We walk back to the tools I show her she scans them and tells me that price tag is wrong. Obviously I figured that one out when I tried buying them and told her what I was told and why I waited on her. She started being rude to me telling me I could have moved stuff around switched tags why would I get a price adjustment told me that was crazy and she was being snobby and rude and I felt very insulted by her comments and it was very disrespectful and cost you not only a sale because I would have still bought the impact and drill but also a customer I’ll never go back to the Lowe’s on West 9 mild rd in Pensacola, FL. I might just start going to the Home Depot next to the Lowe’s I normally shop at in my hometown. That whole situation was not only insulting but also cost me my first and only write up in 6 years and a day of work because I was so late getting back from lunch which was the only reason I didn’t stay to talk to a manager.

      Reply

1243. I have been trying to get Replaced windows fixed or replace for 2+ weeks I have left several messages and no reply. I spent 58 minutes on the phone today being transfered 5 times with no results. I finally got ahold of Kelsey Shubert ( Uniontonw PA) today, I have left her several messages no reply, and she told me I had to call the mfg. to get replacements..

      Reply

1244. I was building a big project and needed pressure treated lumber I kept checking your website and the boards I was needing kept saying out of stock. Seen where Home Depot was getting a shipment in so I go there first thing in morning and they have them in. So I decided to check your Columbus store again cause I get military discount and website says out of stock. So I go ahead and purchase my lumber just under $1000 but I decide to go to Lowe’s and get my hardware. When at Lowe’s I decide to go look at lumber in case I needed more later. And they have everything I needed but already purchased at Home Depot. So I’m confused on who is doing the updates. I know you all miss out on a lot of money that way. Just thought you would like to know. Thanks

      Reply

1245. I am very disappointed in my service been trying to make a complaint to corporate still no where..no answer or call back from manager like I was told would happen..I. need some results to my complaint. Please

      Reply

1246. Extremely frustrated with Lowe’s. Spent nearly$6000 in past 18 mos and can’t get anywhere with the problem I am encountering.

      Reply

1247. I have to share my experience and my treatment that I received at your Tomball Lowes store located at 14236 FM2920 on Saturday August 1st 2020 at approximately 1 pm.
      I wanted to purchase 5 lawn chairs from outside in front of the storer, I was able to located an employee who told me that I first have to go inside and purchase the chairs then they would call someone to unlock them. I told the employee that I was in a rush, and if he can just escort me inside to pay he said no it’s the store policy. From a consumer’s perspective this is a major inconvenience, I received no other guidance on how to pay for the exact chair I wanted, so I took a picture of the chair. Feeling like things were not going to go well at the register I wanted to speak to a manager at customer service.
      The customer service reps called the manager named “Mandi” and I told her that I just wanted to purchase chairs and if she can allow the employee outside to unlock the chairs so I could put them on my cart and go into the store, apparently I was a nuisance to her and appeared to be wasting her time because she snapped at me and said “NO that’s the store’s policy and when I’m ready to check out just tell the cashier that I want the chairs from outside and they will ring them up”
      Fine, knowing this would be a problem at the checkout register I asked for her name because she had her name tag tucked halfway in her shirt pocket so it was impossible for me to see her name. I asked for her name and she quickly turned away and proceeded to walk away from me. I was astonished by her disrespect she just displayed to a loyal customer, I called out “excuse me” getting louder on each one, by the third excuse me a customer actually stopped her and pointed to me as if to say hello he is trying to call you. She huffed and turned and walked back to me and then she gave me her name, then again turned quickly walked away from me.
      I proceeded to the checkout register, I produced the photo of the chairs and told her “Mandi” told me to tell you that these are the chairs I want to purchase, the cashier looked confused and as expected she told me she needs a barcode from the chairs to ring it up, she attempted to view her handheld mobile device to see if she can identify the chairs in the system, and asked me if they were $200 each, I replied no they are only $19.99, after about 5 minutes she said she will go outside and get the barcode. This is exactly what I wanted to avoid on a busy Saturday, finally she returned with the barcode and I paid. She then called someone on the phone to unlock the chairs for me.
      Outside, after another 5 minutes or so a very nice employee came out to unlock the chairs, I told her about my experience and how rude the manager “Mandi” was to me, the employee then stated to me “oh yea that doesn’t surprise me she’s like with everyone, all the time”. The employee also stated next time just tear off the barcode and bring it to the register and they can ring it up that way. This was very helpful but I could not believe what I was hearing about Mandi’s reputation of poor treatment towards employees and customers. It was at this point I asked for the store manager “Mark”, they said he was working but could or would not get him for me. They said he may be out to lunch, so this is why I am writing this letter to let not only the store manager “Mark” know but Corporate should absolutely know that they employ such a rude person who is in a position of management representing your company. I have a business credit account with your store and is seriously considering canceling this account!!

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1248. I believe u are holding material for your pro guys and Not selling it to the consumer 400 4by4by8 in stock at lowes in niles ohio. Not one one the shelf. Walk out back stack of them like 400. They wont sell them to me, if i order off website, lowes employee says they will cancel order, Why is that u have them there. This is the second store thats done this, lowes policy ssys Fair Dealings, thats Not fair i believe that wrong, i am a paying customer. Employee tried telling me there paid for, ….NOW WHEN I WAS BACK THERE LOOKN, YES THERE WER ORDERS BACK THERE. WITH NAMES ON NBC THEM. THESE DID NOT HAVE NAMES ON THEM..
      COULD SOMEONE EXPLAIN…

      Reply

1249. This is probably going nowhere as this issue has been going on since July 11. Lowes first sold me 2 washer instead of a washer and dryer as order, never installed the dryer said missing valve no explanation did even hook up washer which was no problem. I complained to the 1800 number someone got back to me a 859 pm 2 days later who said they would get the manager over dept. to get in touch with me cause they was on vacation that was supposed to be over with 2 weeks ago Monday and even the manager was to follow up, which hasn’t. This is the WORST CUMSTOR Service. I paid my Church member who saw my post about Your service and hooked me up. Thanks Lowes for Nothing!!!!

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1250. On Tuesday, August4, 2020 I rented (2) carpet cleaners. At that time the associate told me that. I was being charged a deposit, and when I returned the cleaner. I paid the rental with a check. I was not informed by the associate that I would have to wait for the check to clear before I could get my deposit back. I returned both cleaners the same day even though I had a 24 hr. Rental. Upon returning the units, I was told then by another associate, that I could not be given my deposit because I paid with a check. But I could get the value of my deposit on a gift card. This is unacceptable. I may continue to shop at Lowe’s and I may not. I certainly don’t intend to be forced to spend my refund in Lowe’s. I called to speak to the GM and was told he was not in the store, but the associate on the phone, took my contact information to pass on to the GM. 601 Mary Ann St, 337-793 -xxxx

      Reply

1251. I have been waiting almost a month for a stove I ordered a refrigerator a week after and that seemed to be delivered fine first had to wait for someone to come out and look at the gas line and when he came he couldn’t move the stove said he had surgery so my 66 year old mom had to move it, then I had to go back to the store to pay for it after the contract took another week to be drawn up now another week still nothing from them on a date after I have paid 500. For installation when the stove was only 560. Like it’s been a month this is definitely bad business!! I will never use Lowe’s again absolutely crazy

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1252. I have been calling the numbers for Lowe’s customer service since July 25 and haven’t been able to speak with anyone. I am trying to locate one of the two fans that I ordered on July 17. One was delivered on July 22 and I have not received the second one. FedEx said Lowe’s only sent one. I was charged for two.

      Reply

1253. I have two screen doors and two exterior doors ordered in October of 2019 and installed in February of this year. After the being installed I still have issues. No one from the store responds to my emails and Ron, from Lowe’s installation coordinator can’t seem too get things moving. The store didn’t know the manager’s last name, his email address or when he would be next. I am getting the total run around. Please, I need help! Jim Boyle 412 367-xxxx

      Reply

1254. I would love a person that is over or running Lowes. my phone. 740-861-

      Reply

1255. I had an order picked up 7/2 for invoice #14332 in store #1577. Is there any way I can get a detailed copy of that invoice? The invoice was for $136.70

      Reply

1256. Hello!
      My car was damaged in your Lowe’s parking lot by one of your workers on July 20, 2020. I submitted the three estimates that your local store at 151 East 65 Interstate Rd, in Mobile, AL requested. How long will it take to get a response from you? My number is (251) 377-6lxxxx. Please feel free to contact me.
      Sincerely,
      Steven T. Cox

      Reply

1257. I need help with replacing the lense covers of my two spotlights from portfolio low voltage landscape lighting that have melted from the bulb hitting against the lense..I have called the lowes customer service # and various #s for portfolio but I just stay on HOLD INDEFINITELY!!!!!!!!!!!!
      Very frustrated!!!!!!!
      Thanks,
      Justin

      Reply

1258. Filled out application and did not get a letter in the mail stating the reason I was not hired

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1259. We had to pay up front for our deck and installation to the tune of over $20,000 and were told it would be a month until the materials would arrive. We got a call yesterday that,pushed the materials date back another six weeks. You are sitting on our money and we want interest on it!

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1260. I am not a happy customer right now. I have been on the phone trying to get through to an employee with store #2761 for over 2 hours & still have not gotten my question answered even after speaking to Rebecca one of the Managers on duty. I gave her an hour & 10 minutes before I called back & spoke to another Manager & informed her that I would be calling the Corporate office to report the whole situation. Now let me start at the beginning, My husband called this store at 1:15pm on 7/30/2020 & had to leave for a Dr. Appt. at 2pm so I took over the phone call it rang & rang no one answered the line finely disconnected itself. I called back again & repeated this process for about an hour, then I maneuvered through the prompts to get to Customer Service after about 40 ring someone answered. I asked if they were busy? She said what can I help you with I told her what I needed & she transferred me back to the ringing phone again, it rang until it disconnected again. I called back CS explained what had happen she said I will get you to the Pro Desk & transferred me, it also rang till it disconnected. I called back again & went back to the Building Department again the phone rang about 40 times & someone finally picked it up but said nothing & sat it on the counter or desk whatever & I heard everything said by everyone in the background. I thought that they were just busy & would be right with me but they NEVER came back to the phone. I tried to yell hello & can you pickup the phone & got no response. Tat is when I decided to call the manger on my cell phone & spoke to Rebecca. And the rest of the story is at the top. Please feel free to contact me if you need any additional info from me. This was a Major problem for my husband & myself. I can not believe that LOWES would have people like this working for them at all!!!!!!!!!!!!

      Reply

1261. Your customer service employee at the Milford, MA location was very rude to me when I was picking up an online order last night. His attitude needs to be addressed. I spend a great deal of money at this location and to be treated this way will not be tollerated. Very disapointed.

      Reply

1262. I have been pleased with Lowe’s until now. I placed an order in May for a custom entry door and a storm door. Mr John Brown came to my home to take measurements and give me the total cost including installation. After about a month delivery came with a door in a box marked as the one I ordered and TWO storm doors. The delivery me told me they were delivering what they were told to deliver. Next day installers arrived and when they opened the box- wrong door. So I’m on the phone numerous times and visits to the store, met with mngr Randy. I explained the situation and he said he would check into it and get back to me. Also delivery men came back and picked up door and the extra storm door. After not hearing anything for a few days, back to the store where I was now told they have to order another door, another month waiting. I asked where was the door that was ordered in first place- no answer. So I wait and finally almost a month ( it’s Mid July now, and door gets delivered. This time o asked them to open box and yes, right door-yay!! Next day installers arrive and guess what- hinge placement is wrong!!! I’m back to the store met with mngr Bob, said he will look into it. Called me next day said they were supposed to deliver door frame with door and he would check and get back to me. This was Thursday July 24. After not hearing anything I went back to store on Tuesday 28th and again met with Bob who took down my info again and said he will look into it and get back to me. If this issued isnt resolved by weekend I will be cancelling this order completely and Lowe’s can come and get both doors and the lock sets. Oh, store is Crossville, where I purchased washer, dryer, refrigerator and stove/microwave. Not a happy customer!!!!

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1263. I am having an issue with your Yonkers store and have not been able to resolve with 4 trips to store and multiple phone calls. I am fed up with the issue. My delivery had multiple problems and as of Saturday i was promised a Monday fix i spoke to john at the store , he said he was a manager and was very considerate. However this did not translate into fixing my order. The bad guy in the mix is the person who picked the original order and then whoever countersigned that it was all there. After that the second attempt was also mis picked. Twice i was promised delivery on certain days and was stood up. I was a contractor for many years and this is a highly unusual situation that is so simple to resolve. I do not want to go to my credit card company but i will if i have to and that would be a shame. You are wasting my time and money. How much is that worth ? Plus the 30 minutes on hold just today. I want what i paid for and i want delivery when you say its coming and make me wait like an for you to show up and you don’t. Please contact me immediately upon receipt. Use 9144904985 for order and phone

      Reply

1264. I am a former seasonal employee of the Amarillo Lowe’s on Coulter street. I was employed for 7 months & has nothing but problems & abuse from my manager Brittany.

      In that time, I was written up 2 times for 2 no call no shows in which I was not responsible for.
      Also, I was gripped at for smoking before my shift and on my breaks. I’ve seen many managers smoking outside & many other employees as well.

      My head cashier was Brittany and she would change employees schedules without telling them. Therefore, we missed days of work and get written up for no call no shows. When I complained about it Brittany & Crystal said it was my responsibility to check my email. (My brother-in-law is a former employee of Lowes as well and he encountered the exact same problems with his schedule from his boss.)

      I explained that I don’t have a car every single day and I could not download the app to check my schedule on my phone. I was told that was not their problem.

      I have been verbally abused the whole time by Brittany while I worked there.
      She would yell at me in front of customers and other employees complaining that I did something wrong.
      My career title was a cashier but Brittany kept me cleaning carts all the time. The sun and heat cost me more health problems for my lupus.
      Several doctors appointments I was dehydrated because of being outside at work.
      If and when I did work on a register, I got in griped at by Brittany for making small errors. I’m not on a cashier regularly & therefore I can’t learn what I need to in order to help customers.

      I had a slip and fall on the job that I reported to Peyton. It was witnessed by an employee named “Bear” who ran over to me and helped me up.
      Evan was another manager that witnessed it but he did nothing. With my on-the-job injury I bruised my right hip bone and threw my low back out.
      It has since healed.

      In regards to the COVID changes, The store manager Jacob Moore, Britney, and several other managers do not wear masks. I brought a note from my doctor to show that I’m asthmatic and claustrophobic therefore I could not wear my mask. Jacob Moore told me, “ I don’t care & I don’t care if it’s against your religion, you either wear the mask and you can work or don’t wear it and you can’t work.”

      I’ve had a lot of breathing problems since I’ve been wearing a mask and I feel very offended that my problems are not worth their time and help.

      I quit my job last week because I can only take so much abuse from my boss. I refuse to be abused and insulted anymore. There are many witnesses to Brittneys attitude and abuse towards me.

      I applied for 3 different part time jobs at Lowe’s and was denied on all three.
      Never ever in my life have I ever been written up for anything until I worked at Lowe’s!

      I loved the regular customers that would chat with me and the people I worked with other than Britney or awesome! I really would have loved my job a lot better if Brittany wasn’t my boss.

      Thank you for your assistance in this matter and I would really like a response back please.

      Reply

1265. Lowe’s in Leeds Alabama is the worse i ordered a refrigerator to be delivered it was not and I have called them 5 times they said they going to call me back but have not I called again and they still can’t explain anything the manger Robert heddin is a smart —-and very rude

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1266. I am having an issue with your Yonkers store and have not been able to resolve with 4 trips to store and multiple phone calls. I am fed up with the issue. My delivery had multiple problems and as of Saturday i was promised a Monday fix i spoke to john at the store , he said he was a manager and was very considerate. However this did not translate into fixing my order. The bad guy in the mix is the person who picked the original order and then whoever countersigned that it was all there. After that the second attempt was also mis picked. Twice i was promised delivery on certain days and was stood up. I was a contractor for many years and this is a highly unusual situation that is so simple to resolve. I do not want to go to my credit card company but i will if i have to and that would be a shame. You are wasting my time and money. How much is that worth ? Plus the 30 minutes on hold just today. I want what i paid for and i want delivery when you say its coming and make me wait like an for you to show up and you don’t. Please contact me immediately upon receipt. Use 914490xxxx for order and phone

      Reply

1267. Good afternoon, I’m having and issue with a fence the was done by Lowe’s. The fence fall down less than a year . The installer stated it’s a manufacture isuue. Lowe’s reference 2752 refused to fix it. I ask them to remove the fence and I will have a different company to do it . They want me to pay the credit cart. My phone number is 774 776 xxxx. I really need help to resolve the problem.
      Thanks
      Murielle

      Reply

1268. Order #426103341Ardmore Ok. I had order delivered and 33 divider pieces was not delivered, I prepaid for everything. Haven’t heard anything about when I will get them.

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1269. I called corporate office at the beginning of the week about David and one of his employees and lumber was told the store manager would contact me within 48 Hours who has not today when I went in there and was leaving the store the assistant store manager David gave me intimidating look as I was leaving the store like he knows I called corporate about him and his an employee and was mad about it I would not continue to receive this abuse from these employees. This store is on Platt Springs Road in South Carolina.

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1270. I had a refrigerator delivered on 7/22/20 after waiting a month from order date. Online order # 700511667. The delivery company pulled down a utility line leading into my driveway. I reported it to Ben (manager) at my local store #244 who in turn reported it to the delivery company. Ben was told by the delivery company that I would be contacted that day. To date, I have not been called.

      The line that was pulled down was my cable line. Since I work from home, this was a huge problem as internet is a must. I was unable to work from 11am until 4:30 PM after I called my local utility company to come out. At $22.22 an hour that is huge loss to me as a widow. Since the delivery company does not want to contact me, I am asking for your help with my claim. Not only the loss of wages concern me but waiting to see if the utility company is going to charge me.

      I understand your delivery processes are new but this was total negligence on the part of the driver who by the way tried to pretend the line was down when they pulled in the driveway. The helper knew different and urged the driver to report it.

      In addition, the driver asked me if I wanted him to plug in the appliance or put on the handles. I said yes as that was part of the basic installation. Problem, the handles were put on over top of the protective covering. I had to remove the handle and reinstall in later on that day.

      My address is 26xx Lyntz Townline Rd, Lordstown, Ohio 44481. Phone 330-980-xxxx.

      Reply

1271. I am writing this to complain about the service that I have been given at the Lowe store in Wilson N.C. June 14 I order a refrigator and was told that it maybe delivered on the 26 of June. The refrig did not come in so I was told that it would be delivered July 4 at that time I told the applaience department that I would not be home and could we reschudle it and the answer was yes. July 4th the refrig was delivered anyway but we were not home. July 5 I went to Lowe in wilson to reschudle it. The delivery date was July 12 on July 11 I receive a phone call telling me that our refrig had been sold to someone else. Now my blood is boiling, I was told that I could pick another refrig to replace the other. The one we order was a special size and the others where to big for the area that we have so we could not do that. Mind you that we have paid for this refrig already. So on July 14th we received a call and they said that we would receive our refrig on the 28 of July. That was great news we thought, but on the 23 of july we received a call saying that the refrig that came in was not for us and that they had no ideal when we would get our refrig. Now something is wrong with this picture and we are not happy campers at this point with lowes in wilson. My wife call lowe in wilson july 23 and was on hold for 64 mins for them to tell her that they will call us when one comes in really is this acceptable? We also understand that the covid virus slow things down. My question is why did our frig get resold and then was reorder but to find out the one that was reorder was not for us. How can lowe resell a frig twice? We have never had problems we lowe in the past but this takes the cake and we are highly frusated at this point. Can anyone help us because no one in wilson has know ideal what to do at this point to make it right.

      Reply

1272. Lowe’s in Ponca City, OK is not following your requirements for all employees and patrons to wear a mask. Please check into this and have them start following your guidelines.

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1273. Lowes store 146 your staff there afte a sale and possible service and or repair even with a warranty purchase is terrible the staff that couldnt even identify who the dept managers name is let alone the store managers name needs to addressed.M complaint to you is this your washing machine failed to meet the high standard of the brand you sell with a maytag name on it is as bad as the staff that sold it let alone the code that took f861 no water / yet when applied by button under the lid next to the detergent and fabic softner location location wprls would indicat that your machine is in need of service. Remedy the situation please and dont dance atound the corparate song and dance and smoke tricks to fix this situation

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1274. I purchased Portfolio low voltage path lighting and I’m having a problem with the plastic lense cover on the spot light it melted because the light bulb hit against it. How can I get new ones it happened to the two of them.
      The item#is 0688428 Model#00746 PO.No 26080117 LW#032001-112015. I would appreciate your help.

      Reply

1275. This is Linda Lewis
      Address 5xxx E Lakeview Ct
      Mooresville, Indiana 46158
      Phone 317-831-xxxx home
      317-752-xxxx cell
      317-407-xxxx husbands cell
      Delivery people scratched our floors
      Very unprofessional rude damaged new refrigerator didn’t have right kind of dollie for moving refrigerator blame everything on us very unprofessional.
      Linda Lewis husband name Larry Lewis
      We have shop with Lowe’s for years always had good service till you had 3rd party people delivery.
      Just like to get our floors repaired. May just need buffing out I’m not a floor repair person. Thank you for your time.

      Reply

1276. Phone number 317-831-xxxx
      I left a message for our floors to be repaired earlier my address is
      5xxx E Lakeview Ct
      Mooresville, Indiana 46158
      They said we had to have a claim number from the store in Mooresville, Indiana 46158 manager did not give us one. Delivery people scratched our floors
      We just want them repaired.

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1277. 3rd party people tried to deliver new refrigerator didn’t have right equipment to move it , dented it and moved old refrigerator scratching 3 of our floors. Very rude said they couldn’t move thing’s our house was not set up right for delivery. We have had several things delivered over the years no complaints before. Said it was all our fault they damaged things. Just want our floors repaired. They sent new refrigerator with nice people from Lowe’s delivered it just fine no problems. You need to get rid of 3rd party delivery they are not trained to Lowe’s standards. Just need our floors repaired. Thank you

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1278. My delivery was scheduled for July 21. I purchased the item on July 6. I arranged time off from work to receive the merchandise and checked the delivery status on line which stated preparing delivery. I didn’t received the delivery and when I contacted the store, I wasn’t given an explanation. I lost time and money from work and I feel that I should have been notified if there was going to be a delay. I’m still not certain of the delivery at this time. I have purchased many items from you all in the past. I am very disappointed. My order number is 70154xxxx. I think this matter should be addressed properly.

      Reply

1279. I have been trying to get a shabby carpet installation resolved since last July. I have made probably 75 phone calls and I don’t know how many text messages. I have text and talked to Madison Macdonald, many times, she is very nice, however, nothing gets resolved. I have spoken to Vhristan Abba and texed with her numerous times. Nothing resolved. Some hotshot with pro services called back in April. Gonna get everything taken care of. Never heard back from him. I believe it is time for someone at Lowes to show some leadership. Call me 251-680-4701. Leave message of no answer. Or email at [email protected]. I don’t want to involve a lawyer.

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1280. I have been call emailing calling again. My mother purchased a Refrigerator at the Hampton road Lowe’s in Dallas. She calls me frustrated because she can’t get through. Someone called her yesterday about her Refrigerator and she doesn’t know if it’s delayed if it’s going to get delivered earlier or later and I have been sending emails and I’m calling I get switched over back to the same menu you all really need a better customer service at least answer the phone.
      Very disappointed at your customer service.

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1281. My kitchen and bathroom re-do was totally messed up, a nightmare and the assistant manger of the store tells me she will get back to me, but has not, I went to her store and other managers made excuses for her. I will be taking this matter to 8 on your side next if I don’t receive a response to make what they did to my house- right. This project started last October 2019 and I was promised professional installation and accurate ordering of material- neither was done.

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1282. I ordered kitchen cabinets from the Collierville TN store on June 12. I paid for expedited delivery of cabinets. After four weeks I contacted our sales person, Penelope Pricebichi, several times about delivery date and four weeks later she informed me they were at the courier warehouse and she would contact for delivery. Waited another week and still no cabinets. I got the number to courier and called to set up delivery myself. They were sitting at warehouse for two weeks. If I had not called they would still be sitting there. Once they were finally delivered the order was wrong. One cabinet damaged another was wrong size. And I had to return the wrong size cabinet before she would order new cabinet. Again I had to do the work Lowes should have been responsible for. Now we are waiting another two weeks for new cabinets. If they actually arrive on time. We will be without a kitchen for over 8 or more weeks. I called customer service several times about complaint and said I had to talk to store manger. I did talk to store manager in person, after several tries to contact by phone, they did refund expedited fee, but I feel this has been the worst customer service I have experienced. I will never use Lowe’s again for a home improvement project. At this point some other credits should be extended.

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1283. i complained a couple of days ago about a sale for pressure washers that were not available locally, nor would stores answer their phones in montgomery cty pa area. i was promised a 24 hr response. NEVER got it. RSVP

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1284. I send a message earlier but thanks god I got my materials thank you to Julio , Jr. And Cristina for everything thanks

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1285. I want to complain about the lowes located in Fort Apache in Tropicana Las Vegas Nevada about my stuff I bought for delivery until now they haven’t delivered yet. The employees I charged keep on pointing each other whom to blame. Pls follow it up and I hope I will get it today but I’m not sure coz I’m an add on for the delivery.if you want more information pls call me my number is 908 403 xxxx thanks I’ll could tell you the whole situation if you could call me

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1286. My name is Eric Nshimiye. I live in Uniontown, Ohio. I am very disappointed to say the least in how Lowe’s has handled my freezer order. I placed an online order on 3/19/2020 from the Bedford Heights, Ohio website. The order number is: 409128413.

      I got a notification that the freezer would come on 3/22. The freezer didn’t show up. Later on I received more updates promising other delivery dates but the freezer never showed up. At some point, the updates completely stopped. After several weeks, I started calling the store to find out the status on my order. After waiting from a half an hour or longer, I talked to individuals who never gave me straight answers. After several such phone calls, I decided to cancel the order, thinking that I will get my money back and use it for something else. I spoke to two employees on different instances, promising me that my refund will come between 7-10 business days, but the refund never come. The third time that I called, an employee assured me that if I go to any Lowe’s store, they will be able to cancel my order and give me a refund. I immediately drove to the nearby Green, Ohio store and spent two hours working with a lady that was helping me to process the cancellation. She did all she could to help. She even contacted the IT team to see if they can help her resolve the issue. After waiting for two hours, I decided to leave because I had another commitment, but I asked her to call me after she is done processing my refund. A half an hour later, she called informing me that she was unable to resolve the issue. She advised me to call the Bedford Heights store to ask them to process the refund, even though I had previously spoken to this store three times. I decided to call the store one more time hoping that this time, I was going to have good luck. I called and reached someone who spent several minutes pretending to work on the issue. At the end she told me that she was able to process the refund and that I will get the email confirming that. More than two weeks later, I never received the email or the refund.

      I had an impression that Lowe’s is a world-class company that would not have this kind of disfunction. I found out that I was very naive about. If this how things work at Lowe’s, I don’t think that Lowe’s has a bright future. It will be eaten by the competition that can offer better service. As for me it will take a very long time to restore my faith in Lowe’s.

      Now it has been 4 months after I spent more than $500 on this order using my credit card. I have been paying interest on my credit card bill without receiving my order. As the leader of this company, I am appealing to you to intervene and help me get my refund because I have waited long enough. Please let me know if you need any additional details on this.

      Sincerely,
      Eric Nshimiye

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1287. Need instruction manual on how to use remote control (harbor breeze) ceiling fan.

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1288. I ordered a stove on June 11, 2020 from Lowes Store #3045 in Spokane, WA and paid in full $894.05. I was told it would be in for pick June 20,2020. I called to verify pick and was told it was delayed for 2 weeks due to COVID-19. I then called back July 1,2020 and was told again that it was delayed another two weeks due to the COVID-19 virus (Ridiculous). As of yesterday July 13, 2020 when I called again they could not even find my information in their system. I asked to speak to the manager on duty (Joanie) which had to research back to the sale date to even find my transaction and was told she would have to do some research and she was asked to email me a copy of the original transaction and was told she would get it resolved. As of today July 14, 2020 I have not received an email, no return phone call and no answers to my issue. I proceeded to call the store again and was informed she is off today till Thursday, so I asked for the manager in the appliance department (Dustin). He told me, my paper work was left on his desk by the store manager but didn’t exactly understand what the situation was so he didn’t call me back. He then proceeded to tell me he thought it was a return and wanted to know how he could help me since he had not called me back. He is now at this point trying to see if another store has the stove I ordered and will call me back hopefully. I live 2 hours from the original store I purchased from (4 hour round trip) and a family of 8 to feed, I have had to cook on a camp stove for over a month and still no resolution to my issue. I feel completely ripped off and taken advantage of. If I hadn’t called I would never even have had this situation looked into. The lack of professionalism and customer services is to say the least very disappointing and unprofessional. How can your company allow these situations to occur with your customers and stay in business? No discount has been offered, no free delivery and at this point I want my money back so I can go to a company that values my business. If this is not resolved immediately I will be filing a complaint with the BBB and will make a point to never use your services again. Extreme lack of decency to the people that keep you in business.

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1289. local stores have an ad for power washer karcher 1700–no store locally has,and they don’t answer phone soo how do i get one delivered at sale price. thanks

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1290. Do you think playing on the phone for three hour trying to speak to a person is a long time . wellin plain english it Sxxxx and still never got a person called headquarter and it would ring once and disconnect again Your phone system. No worry

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1291. i have visited your store in goldsboro and rocky mount nc and the employees that you have their and also the management do not seem to care if they sell anything or not, they have the attitude of i am too lazy to look up anything and if you take your business someplace else please do so i do not have anything to do except collect a pay check. i was told they do not sell the floor samples, but the comment was made that they do not want 2 be like other stores and have 2 put out a display when the restock comes in. i guess having to make room n rehang the item tag is too much work, this is not the !st time the service /attitudes have been this way. i can go to other business”s to get what i needed 2 include pulling from another locations inventory . the hassle and games are not worth it, home depot offers the same /more products with out all the hassle. and their employees are willing to assist the customer in what the came in looking 4 so they can leave a satisfied customer and get return business. i will take my business else where and their were other customers with the same conclusion of y shop here it”s not worth it.

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1292. I want to give a compliment to Aaron from the apple valley, CA Lowes he works in the lumber dept. He has gone above and beyond to help me get everything I need not just once but I have been in the store over 20 times in the past month and he has ALWAYS given 100% to help me get all I need, I’ve spent over $20,000 in the past couple months from building a 48foot porch and cover, completely remodeling my kitchen and 2 bathrooms putting in flower beds and all new flooring, Aaron sticks out with everything he has helped with he keeps me coming back, also a shoutout to Mike A the store manager, Jesse, Ken both MODs I truly feel like family especially with how crazy everything is with the covid 19 they all make time to help me get what I need and the help to load it. A+++

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1293. What is wrong with store #2898? The customer service has gone completely! Every time I ask a question, I get “that’s not my department” and no offer to help find someone. The inventory is completely off at that store and the one at Hwy 151 and 410 in San Antonio. It always shows you have it in store, but when I go there, its never there. No one answers their phone, even when they are standing right next to it. The “manager” is always gone. If I ran that store, I would make a change. I even know military people who work there and have lost their entire work ethic. If you got a new manager, they need to be looked at. I understand the virus is impacting, and I’m allowing for that. Yet, I go across the highway to HD, and they are always willing to help and have items in stock (as shown on their website). Please fix your store!

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1294. It is IMPOSSIBLE to get warrantee service on my one year old Frigidaire microwave oven, which is inoperable. All available telephone numbers result in loops of waiting time. If I cannot get this guaranteed service, please REPLACE THIS APPLIANCE! (513) 683-xxxx

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1295. Store1139 Macedonia , Ohio 44056. They pick up the phone, put you on hold, then hang up. Happened six times in a 10 minute period on 6/9/20. Not sure there is a manager/babysitter on duty.

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1296. The store in Elizabethton Tennessee is the worst one in the state. No one knows anything about how to help you. You can’t ever find someone to help you with finding anything. The manager knows less then anyone in the store. I bought the extended warranty and can’t use it because no one knows how to help me with that. No one knows anything about what they are hired to do. A lot of people are bypassing that store to go to the one in the next city. They don’t do inventory and they are out of things for-weeks. I went to buy some pet screen around five weeks ago and they still didn’t have it in stock yesterday. Most of everybody I have talked to says it’s because of poor store supervision and they are100% right. Skip the store in Elizabethton Tennessee and go to the next town over in Johnson City they actually have people that work and know what they are doing and you won’t get ripped off on your purchase

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1297. I orderd a stove on line. They delivered it was damaged. Called the replaced it second one came also damaged. Then 3rd one came damaged. But it was on the side where you would not see it so. Kept it. They were to deliver my microwave with the 3rd one and it was declined. due card hacked. two days before i gave my bank card and ready to go. they did not deliver it had to go to store and get it. Came back to hook it up one of we have propane and one of the orfis was missing. Called Lowes on hold for an hour, for them to call GE and they said to call lowes, which I did some one was to call back and still no call back. I want to know if i can get the one piece that is missing or do I have to purchase it my self this has been such a big mess. Started all this on June 2.

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1298. complaint: lowe’s customer service is the worst! waited on the phone well over 45 min to file a complaint. could not understand the person that finally answered the phone told her I wanted to file a complaint she transfer me to the store that I was complaining about. I spoke with Susan one of the very people that is in my complaint. Why is it impossible to get any problem resolved with Lowe’s?

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1299. I bought the Restore paint to paint my 12x30ft deck from Lowes in April 2016 expecting it to last at least 10-15 years per advertisement and now have to replace the entire porch due to rot. I have learned that there is a lawsuit for this paint that may provide some income to help me pay for my deck replacement….I need a copy of the sales receipts for the paint for April 2016…purchased by my husband, Thomas R. Davis, by Lowe’s credit card (I do not have number) address: 7334 Bowden Circle So, Jacksonville, FL 32216. My husband died in Dec 2018 and I closed his Lowe’s account in January 2019 but do not have any records of numbers or receipts. Can You Help me? I can provide proof of his death and whatever else you need.

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1300. I have been trying for over a month now to set up a warranty appointment to have my refrigerator serviced. I have been calling Lowe’s Service Advantage at 888-775-6937, however, no one answers the phone and just kept on hold. Also, went to my local Lowe’s location, spoke with management and the problem still persists.

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1301. Aja Om, I’m not sure the CEO is who their website says it is. I sent two letters to Marvin Ellison, and no response. Like most of the complaints (32 pages if I wanted to print them all out) it looks like bad service is a “top-down” business model. I only regret having been a loyal LOWES customer since they opened this Hemet, CA store. I’ve spent thousands $$$$ here, and they seem unwilling, and unable to handle the most menial task.
      Sincerely
      Charles A. Bolton

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1302. Have sent two complaints to Marvin Ellison, CEO. Both are fully spelled out as to the problem. Had I seen all of these prior complaints, I never would have been a LOWES customer in the first place.

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      1. Did it help i have the same issues

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1303. To CEO OF LOWE’s
      Hello my name is Aja Om and I’m having a problem with my retaining wall brick I’ve order on 16 of June. The first email stated it will deliver on the next day, I thought it was pretty fast but was glad to be able to start. On 17 I didn’t hear anything, 18 I called lowes and they said it was changed to 4 July ”why ” I asked ” I don’t know ” they said so I said it was a holiday and they assured me it will be delivered. On 4 of July no delivery, I called around 4 p.m. They simply said they don’t have it and it was scheduled for 11 I went to the store I ordered from, and the supervisor ” Liz” was very empathetic and said ”we should’ve called but looks like the 350 brick is on hold and it must be yours and if it is the case we can ship it to you tomorrow but you don’t have to wait, I’ll do all these leg work for you so just go home and wait. Well, no phone calls! Next day I called twice but she was too busy to take my calls and want me to leave message so I went to the store and asked to speak to the store manager but the only person available was Liz, I didn’t want to speak to her because I felt as she tricked me to leave so she didn’t have to deal with me. So two of the associates write a lengthy email to another manager ”Tony” and several times they said I will get the call. That was yesterday, still no sign of delivery. Please tell me how long do I have to wait? It isn’t easy to get thru phone calls so I made personal trips to the store twice but no one cares. I think it’s poor customer service
      I’ve called so far 5 times and 2 visits and cost me $100 because my handyman charged me on 4 of July regardless they did the job or not it wasn’t their problem. Is it because I’m a woman and Asian? Is Lowes profiling and discriminating? I wonder. Don’t have very much faith that ill get the answer for this email but Mr. CEO Do the right thing and need to put on listening ears to the people who treated poorly by your employees.
      Sincerely
      Aja Om

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1304. PATIO SLIDING DOOR AND SCREEN WERE TO BE DELIVERED ON 7/6/20 TO REPLACE EXISTING SLIDING DOOR. AT 10:30 CQLLED AND CONFIRMED DELIVERY AND WAS TOLD WOULD BE EARLY AFTERNOON. I THEN CONTACTED THE GUY HIRED TO DO THE INSTALLATION. THEY THEN REMOVED OLD SLIDING DOOR AND PREPED FOR NEW DOOR. AT 12:30 CALLED BACK ABOUT DELIVERY AND AGAIN ASSURED IT SHOULD BE SOON. AT 3:00 CALLED AGAIN AND A SUPERVISOR WOULD CHECK AND CALL ME BACK. AT 4:00 CALLED BACK AND WAS TOLD THE SUPERVISOR WAS IN A MEETING BUT SOMEONE WOULD CHECK AND CALL BACK. AT 5:00 HAD TO PAY 200 DOLLARS TO INSTALLERS WHO HAD WAITED QLL AFTERNOON FOR DELIVERY. AT 5:00 CALLED AGAIN AND ASKED FOR SUPERVISOR TO CALL ME BACK AND TELL ME WHAT HAD HAPPENED. ISTLL HAVE NOT HEARD FROM ANYONE AS TO WHY LOWES DELIVERY COST ME 200 DOLLARS FOR LACK OF RESPONSE.

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1305. You must start hiring more employees. I have been trying for two days to contact a department in your Knoxville, Tn. stores and no one answers the phone. I am needing a place a order for appliance, but having no luck doing so.

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1306. Several years ago I had a very bad customer service experience at Lowe’s and sent an email. I received follow up from the new manager apologizing and over the years slowly saw things begin to improve. Yesterday I saw things sink to new lows. I understand that these are trying times for everyone and I’m all about giving people grace and being understanding, but when employees are blatantly rude and don’t even bother trying to assist customers you have to wonder why this is tolerated.
      During the middle of the “Stay at Home’ order my husband used your curbside pickup feature. He ordered everything online, received an email a few days later saying his order was ready and headed to town. He got there and was told he still needed to stand in line to enter the store (so much for ‘curb side” service). He waited 35 minutes and got inside, headed to the customer service area, where they knew nothing about his order. They walked around for a while looking for a cart that might have his order on it but never found it. They then told him he would have to go get the items himself, which he did. But when he tried to leave they wanted him to pay…..AGAIN. There was a long discussion trying to explain to the cashier that he had paid online but finally he was able to pull up his email on his cell phone and show them the details. Basically it not only was NOT curbside service, it was horrible service and took even longer than if he hadn’t tried to use your ‘specially advertised COVID safe service”.
      I went in yesterday to purchase several items and as I paid I asked the cashier if someone would help me load my 4 bags of concrete. I am disabled and was having a bad pain day. The “in- training” cashier (who was incredibly polite and helpful) assured me twice that someone would be waiting at the lumber loading area to help me. When I drove my car to the lumber area no one was there. I sat for several minutes and then got out and went to the contractor check out; asking the cashier to please call for someone to assist me. She barely acknowledged me with a nod and “ok” before turning away to deal with the very, very long line. I sat outside waiting for another 10 minutes. Someone exiting the store came over to let me know the cashier had never called anyone to assist me. Her exact words were “she didn’t call, so you may be there for a while. Apparently she’s having a bad day and has a real crappy attitude”.
      Using my cell phone I called the store and got customer service, explaining the situation and again asking for someone to come help me. I was told “we’ll try to find someone that can do that”. I waited another 10 minutes. I finally moved my car as close to the concrete as I could and then tried to load it myself. If I had known that no one was available I would not have bought the concrete that day.
      Sadly the person that was the most helpful and with the best customer service as still wearing a badge that stated she was in training. This tells me that it is not a lack of training but a cultural issue within the store. While Lowe’s is the closest store I am tired of the constant issues and will be making the drive the next town over to shop at Home Depot.

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1307. I had an extra charge in my card, and have talked to several different people at the store I purchased from, from lowes care website and no one will help my!!
      This is an extra $693.36 quite a bit of money for us, it has caused overdraft charges, and a terrible amount of frustration with you company!!!
      I was told I needed to call my bank and have them help, why can’t anyone help me with this situation??
      What in the world do I need to do to fix this ????

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1308. I was going to add my encounter with Lowes to the pile , but it dosen t seem like it would make any difference . It would appear Lowes dose the same business practice no matter where you live. So very disappointing

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1309. Below was the conversation with a Lowes CSR. At the end of it they disconnected the Chat from their end and would not continue the conversation. To make it worse I got an e-mail with the order stating they were working on it then I got another e-mail saying they had no stock. See below: I wasted an hour and a half and 74 miles chasing non existent stock to have a rep disconnect because he did not want to deal with me. In one of of his saying below said :All for your satisfaction, sir!” I guess that was a lie!
      Your New Shipping Date is
      07/12/2020
      Thank you for shopping at Lowe’s. Unfortunately, we are unable to provide you with your merchandise by the original expected date. Please view the description of the delayed item(s) as well as the new expected shipping date.

      LowesCSR.:
      Good day and happy july 4, sir!
      Customer: hello
      Info: The chat transcript will be sent to: email at the end of your chat.
      LowesCSR.:
      Hello, sir! I hope you are enjoying this wonderful celebration for our wonderful nation, United States!
      Customer: I have item# 304087 in my card but I know Sayre, PA and Vestal NY the closest stores are out of stock on it even though the website shows stock
      Customer: I went to both stores, 74 miles and none
      Customer: I tried calling Vestal but no one would answer
      LowesCSR.:
      Do not worry! i will check for you! allow me your zip and i will check in our inventory!
      Customer: 13812
      Customer: I was chatting already and it closed
      LowesCSR.:
      A connection problem, sir
      LowesCSR.:
      Which is your closest store?
      Customer: Sayre pa
      LowesCSR.:
      Your item is a kingspan insulation, right?
      Customer: yes, 3/4″
      Customer: Item # was from a picture at the site
      LowesCSR.:
      Sayre Pa lowes store has 86 units of your item, 14.98 each unit!
      Customer: they have 0
      Customer: I was there and they looked in the yard(Pro Desk) and 0
      LowesCSR.:
      How? I am checking our inventory and 86 units are registered there
      Customer: Vestal, NY showed 87, I drove there and 00
      Customer: they checked twice in the yard and checked with the manager and still 0
      LowesCSR.:
      Do not worry! i will check further and ask to my supervisors for a concrete answer
      LowesCSR.:
      In Vestal lowes store there are 80 units
      In Sayre lowes store there are 85 units; my supervisor is talking with the inventory department about this, please wait
      Customer: Thank you.
      LowesCSR.:
      All for your satisfaction, sir!
      LowesCSR.:
      The inventory department stated that the item is in stock and notified Vestal and Sayre lowes store about this mistake
      Customer: Ok but they checked the yard and they are definitely not there. Sayre said something about they would need to report the missing items
      Customer: so the Pro desk went out to check and didn’t find any
      LowesCSR.:
      Did they check the warehouse?
      Customer: I will submit my order but they will just say come and get it. It will not be there is my worries
      Customer: he went out back said it was the yard and checked
      LowesCSR.:
      Lets try this, sir
      Customer: not a customer location
      LowesCSR.:
      Call to the store and say that the inventory department verified and found that it is in stock
      Customer: WOW! I just spent all this time traveling to both stores 74 miles in total
      Customer: I am not very satisfied with the way this was handled
      LowesCSR.:
      I wish i could compensate you for this issue

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1310. Shopped in your store in East Peoria Illinois this week. NONE of the employees wore a mask. One women had a mask on but around her neck and not over her mouth and nose. WALKED OUT and went to Menards where every employee and customer had a mask on. What is wrong with you people!! There is a pandemic and despite what your ads say you don’t seem to care if your customers and employees are protected. Will not be back in your store again unless you change the way you do business during these trying times!

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1311. I started going to Lowes, instead of Home Depot, though Lowes is quite a bit further,( The store is at 7301 Park Blvd. Pinellas Park, Fl. ) Because the employees are more helpful for the most part and don’t try to hide when they see that you are looking for something, as they do in the Home Depot. However, as I said it is far from my home so I try to call to see if they have what I need before I leave. The complaint is that the phone system in your store is AWFUL! There is no way to call the number and press zero or something, right away to speak to a live person, instead you have to listen to the entire list of departments and the number to press for each of them before you can use the number to reach a customer service person, or operator, in other words a person! Unfortunately, then you are VERY lucky if an employee actually answers it anyway. It took me over 25 minutes the other day to reach a person and I had to keep trying different departments until I found one of them who would answer in their department. From there I thought I could reach a manager, which I did after quite a wait. However, he said there was nothing he could do about it. I asked him if he could contact cooperate office and let them know that this system is EXTREMLY time consuming and annoying, and close to impossible to reach a person on, He said no. He told me to do it. So I am doing that;
      I request that someone change the outgoing message to include, in the beginning of it, a number that you can push to reach an operator, a customer service person, or someone else who is live. (I doubt that anyone will change that completely annoying, time consuming message, but I am giving it a try.) It wouldn’t be quite so bad, if you could reach anyone in any department and be transferred to a person who could help you, but out of the five departments I called, going through the entire department list each time, only one live person answered.

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1312. Lowes Rohrerstown, PA. Employees in Pro shop and garden department have masks under nose or on chin. They allow many customers in without masks. I am immune compromised but still need to take care of my home. Governor Wolf has mandated masks for anyone who leaves their home. When I talked to Manager Jared, he said it’s not their problem to enforce masks. I was upset and my daughter called you. You acted appalled. That was 2 weeks ago and nothing has changed. It has gotten worse since the opening even though masks are MANDATORY. I will report you to Governor Wolf and tell everyone about my experience. That said, I recently read another post about your store – the customer was extremely upset because of the Lowes Rohrerstown cocky attitude about masks. Shame on you. I have spent hundreds of dollars at your store and if I absolutely need something i will use curbside. Oh that’s right, anyone who wants to parks in the curbside spots. One day I went to pick up my order (received email that it was ready) and called for over an hour and no one picked up in customer service or curbside. You have a REAL problem at the Rohrerstown location. Not sure if Dennis is new. I know Jared is absolutely a horrible manager – he doesn’t stand by the customer whatsoever. In February I had a damaged oven delivered and when I went in to talk to Jared he said he would send someone out and also give me the sale price which was currently featured. I never received the $200 credit and the I had to eventually call GE to fix the range. That part is sitting in my dining room. FIX this store. MASKS are mandatory. JARED needs to go.

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1313. Mr.Ellison I am a SENIOR CITIZEN that have had be lied to many times about a NEW refrigerator. John talked to me last wk. He assured me that someone would get back with me.I wanted to pay this refrigerator off but WILL NOT UNTIL THIS PROBLEM IS FIX THANK YOU IN ADVANCE. MS. JOANIE BLAIR. HOPE TO HEAR FROM YOU TODAY.!!!! There is a lot more information that you need to know.

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1314. tried to return waterlily yesterday to the inverness fl. store. says guaranteed to grow but never did in the pond. Bought 5-21-2020. I did not have the receipt but had the credit card statement with invoice number 02565. Service desk said they will not take back without receipt. I asked them to look up on Lowes credit card but she said she is not the bank and it says somewhere above on sign no returns without receipt. I asked for manager but she said no one was there. I came back to car and left. My husband called the store and manager says no returns without receipt. your website states LOST RECEIPT- they can look up on credit card or by phone number. We make many large purchases at Lowes as you can check by credit card bills. This is $9.98. Looks like from now on all our buys will be from home depot.

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1315. Queer Eye promotion? Really? That’s disgusting. Does Lowe’s condone such aberrant lifestyle? It’s immoral. I thought Lowe’s was a family oriented business. I’m disappointed in you.

      Reply

1316. On 7/1/20 between 1:15-1:45 Four of the 5 associates in lawn n garden we’re not masked up. I was afraid to ask a question but I needed assistance. Only Evan was masked up. I’ I’m appalled at such disregard for CDC guidelines masking up and social distancing. As I continued to back up the associate kept coming towards me. Two of the four who were NOT masked up Brandon and Wilma. I did not see the other two name tags. I was also in there today 7/2/20 and Wilma and another lady between 10:15-10:45 were at the entry of lawn and garden NOT masked up again. I was told that it is mandatory for all Lowe’s employees to be masked up. Pull the cameras and you will see who the associates are. I take my health, life and safety seriously as we continue through this pandemic and I expect the same from Lowe’s.
      I frequent Lowe’s often and most employees are exceptional at customer service, mainly Fred, Michelle, Pam and Brinson.

      Reply

1317. I ordered a set of Dremel cutting blades from your Cypress Store. Since I was already placing an order I added a couple of other items. I got an e-mail notification that my order was ready and went to pick them up. But, while the additional items were ready, the Dremel blades were not with the order. The excuse was that they ran out. Yet, the email listed all items order were ready. They called another store showing it had the Dremel blades but, in fact, that store didn’t have any either.

      End result, I went to an Ace Hardware and got exactly what I needed. That’s where I’ll be shopping from now on.

      Reply

1318. My husband and I were buying some decrotive garden rocks. I was trying to pull some off the pallet on the shelf they had covered the pallet with plastic and had broken rocks on the top of the plastic to hold down. I pulled one down and the rocks on top of the plastic fell on top of my wrist as I was trying to block my face. My wrist swelled up immediately, I went and found the manager, just to let him know what had happened to keep it from happening to someone else. He didn’t even ask my name! He told me he couldn’t control what happens in his store from previous customers! I was just trying to let him know so he could take care of this so no one would be seriously hurt! Why don’t you tell me what I should do now! If your people don’t care about their customers, why should I care about your business? Please contact me before this gets out of hand!

      Reply

1319. Purchased refrigerator few days ago from Indy store on N Shadeland Ave Indianapolis . Explained to sales rep & customer service I wanted 12 or 18 month no interest payment plan that was available at time of purchase . Customer ser gave me 5% discount instead . Did not ask for the discount . Could not understand reps clearly because they wore masks . Thought sales & customer rep both said I could go on line to set up auto pay for no interest . Tried to set payments for no interest , cant do . Called lowes was told I had to go to store to fix . Went to store they said only way they could fix was new deal , but I could call lowes credit they could fix online . Do not want to go back to store why can you not fix ? Thank you. 317 353xxxx

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1320. Need someone to explain to me what is happening with your online ordering service. Placed order received ready for pick up back #42363xxxx (Harrisburg Lowe’s). When I made a special trip to pick is up this morning told my order had been cancelled. Why the ready for pickup email. Who and Why cancelled my order. But never informed me. This is the second time I experienced issues with your on line system. Ready not to happened but guess no one cares anymore. Please have someone get back to me with explanation. Thanks

      Reply

1321. HA HA I’m remodeling my kitchen and bathrooms, guess where i’m going? Home Depot, liars. Don’t lie to your customers.

      Reply

1322. I bought a stove and microwave oven was told that when they were delivered they would be installed, when they arrived I was told no they just deliver, no install, why are I’m being lied to? I had to pay a contractor toinstall them

      Reply

1323. So this is my story. Was interested in getting a fence, Started my search in April, in the middle of covid I might add, after my grand dog moved in, and jumped the low chain link fence. First I was told there would be no work because of Covid, then I was assured since it was an outside install, they could do the work. After looking at all options, Lowes out priced others. Gathering all my information and getting a quote from Joe I decided to move forward with my plans and have them install the fence. After a couple of back and forths with Joe, I signed a contract May 10th and was advised because of Covid there may be a 2-3 week delay obtaining the permit.
      I waited 3 WEEKS, reached out to Joe again, and was advised he would contact the installer, who were the ones obtaining the permit. As promised he did and It was at that point they sent me a permit form, 3 WEEKS after I signed the contract. So they had not even applied for the permit in the first place. I contacted both the installer and Joe again, asking for information when they were going to do the install. Joe assured me I would get a phone call. Two more weeks have gone by, I still did not receive a call. I had to reach out to them again, (both Joe and the installer). At this time, 06-16-20, I received a response from the installer that “they would be contacting me shortly to set up install”
      Still have not heard back from Joe. I had plans of using Lowes for some new siding, and a roof, NOT NOW OR EVER.
      I have gotten billed for the fence and had to make my first payment, and GUESS WHAT. It has been over FIVE weeks and I STILL DO NOT HAVE A FENCE.

      Reply

1324. Your Castleton store needs attention. I don’t think you would be happy with the impression it leaves on customers compared to Home Depot and Menards. This Lowe’s is my “go to” store, but I recently visited all 3 stores , looking for a specific item…which I found at Lowes. The parking lots at Home Depot and Menards were clean; the stores were well stocked and looked great. Unfortunately, the parking lot at Lowes was littered with trash…and it usually isn’t kept up well. Inside, aisles were strewn with product (not due to restocking) and the shelves were a jumbled mess. Please bring this to the manager’s attention so Lowes can once again look sharp and well merchandised.

      N.E. INDIANAPOLIS
      Store #0288
      8002 North Shadeland Ave.
      Indianapolis, IN 46250

      Reply

1325. Placed an online order #42373xxxx on 6/14/2020, before ordering it showed 3 items in your Largo, MD store. Called on 6/16/20 at 12:47pm and was told that my order had not been pulled, she said to come for curbside pickup at 1:30pm on 6/16/20 and that is what I did. When I got to the Largo, MD store I was told that they did not carry the item. What exactly is going on with your business. I wasted my time ordering the item, when you indicated that you had 3 items in the store, I wasted my time calling to check on the item on Tuesday and I wasted my time going to your Largo, MD store to pickup an item to be told that you don’t even carry the item in your store, when your inventory said you had 3 items. Yes, this horrible CUSTOMER CARE especially when we are experiencing a pandemic and social distancing to have someone to come pickup an item to be told that you don’t even have the item. Yes, I am upset!! Can be reached at 301-350-xxxx.

      Reply

1326. Calls to The Rim Lowes in San Antonio are ignored or disconnected by staff. I can’t cancel a dishwasher delivery because no one will pick up. Disgusted! Not interested in “regret” form emails so don’t bother.

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1327. I just recently bought a Samsung Refrigerator from the Lowes off of Sunset Blvd in Lexington, SC. I purchased on May 26, 2020 for $2,431.96 and was told the refrigerator would be delivered on 06/13/20 from 8:00 am to 12:00 pm. At noon my husband starting calling deliverary and the customer service and nobody would pick up to see where the fridge was. He finally drove up to the store for them to say it has a deliverary date of 06/15/20 from 8:00 am to 12:00 pm. We got a call this morning that the fridge is no longer available from Samsung and that they would substitute a fridge that was a downgrade from what we purchased without the smart fridge stuff on the front of fridge. I then talk to Tammy the manager I guess of Appliances and I told her that this is not my fault and for the inconvenience, I am not accepting a downgrade on the refrigerator that was purchased and plus for my inconvenience should be offered a discount. We have emptied out our fridge twice to not receive a fridge and you guys have had our money for almost exactly 3 weeks. If they didn’t have they fridge in stock, we should have been notified before the day that we are supposed to receive the product. Tammy informed me that they were not notified until today, but that is a behind the scenes thing for you guys. That has nothing to do with product and the delivary of what I have purchased. And on top of everything else, I have to go up to the store after work today to get the credit processed. For some reason Tammy is unable to process the refund to my debit card, even though she can pull up my order on her screeen and talk to me over the phone. Which I find to be absurd. I am giving you a chance to make this right for my inconvenience or I will process the refund and take my money else where and any future orders that I may purchase, since we are redoing our kitchen and bathrooms

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1328. Trying to place an on line order and want to have someone else pick up order. The CHAT said I had to call the store to give the person’s name. There should be an option to add the pickup person’s information. I’ve been on hold for over thirty minutes

      Reply

1329. ordered dishwasher sent to Monroe la lowes 45 miles away. got 2 emails saying ready to get in holding area. get there and wait too long. they cant find it in the entire store. I want a refund!!!

      Reply

1330. On May 15, 2020 we ordered $10,000.00 worth of wood and carpet flooring. This has been a nightmare! First Lowes in Forney, TX delivered wrong flooring so the installation was cancelled. Then Service Pros set up install date and then cancelled said they could not install that day so they reset installation for another date. When the install guy got to our house after him driving 1.5 hours when he got here we had wrong product again. Now after a month in they still have installed our wood floor.I have talked to Willis at Service Pros, Jerry, Eric and Clarice at Lowes in Forney Texas. At this point I told them come pick up all the wood flooring cancel the carpet installation and give me my $10,000.00 refund! I am furious. We give Lowes a lot of our business but from now on I will never step another foot inside Lowes for any of my home improvement needs. I will tell everyone I know how this was handled and encourage them to stay clear of Lowes for their flooring installations. I will take all our business to Home Depot! This is very sad! If they had a rating system I would give them zero stars!

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1331. Your delivery service stinks! Go back to using your own trucks. I placed an order for materials to build a deck on 6/3 with a delivery on Sunday, 6/7. On 6/7 afternoon no one came, called the Lowes in Wise, Va where I paid and was referred to the delivery company. Called the delivery company and found out the employee who took my order entered my phone number incorrectly so when the driver called it failed and was told the delivery had been rescheduled for 6/9. They could not correct the phone number so referred me back to the store. Called the store and was told the number had been corrected. Called delivery on 6/9 and was told they did not have anything scheduled for me. Went to the store and talked to customer service and was told the delivery would be made on 6/10. Called delivery service on 6/10 and it was not scheduled. Called store again and was told it would be out 6/11. Called delivery on 6/11 still not scheduled. On 6/11 spoke with an assistant manager (Eric) and was told that it would be sent on 6/12 and he personally see that it was. I received a call on 6/11 from delivery saying they would be out between 11 am and 3:30 pm. Today (6/12) delivery company says the store did not have the order available to load. This is almost $2,000. What a load of crap. I have a contractor waiting to do this work.

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1332. Have been trying to call a Lowe’s store for (5) hours about an issue; no answer. Tried corporate phone #; no answer.

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1333. I’m having problems with 2 products I’ve ordered from the LaPlata MD store and can’t get ANYONE from the store or the Corp. office to answer the phone or assist at the store. I’ve even had an employee hand the store manager my cell number and no call in 2 days. I’ve spent around $7,000.00 in the past 30 days and I would like someone from management to contact me. 240-595-0860

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1334. purchased Craftsman lawn mower 7/26/19 receipt is faded, so vertually have no receipt. No one seems to be able to help and Mower is in the shop. spending 1437.00 on a mower ever 11 months is not gonna happen. I fi have to pay for the repairs I will be one very upset FORMER customer.

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1335. I was let go today because of a customer complaint. I would like to have my job back. I would like this to matter to be reviewed again. I do not thing this was reason to be terminated. This was matter was not done in the store. Words where said outside the store, in the mulch loading area. I would like to plea my case in order to keep my job.

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1336. Purchased a dryer and freezer on 6/4/20. promised delivery on 6/10/20. No SHOW, paid for pick up of old appliances. my homeowners assoc wants the old appliances moved today. I tried to talk with store mgr. and they said he was busy. I will pick up my Freezer today, but your customer service is terrible. I have spent over 12,000 dollars with Lowes of Snellville Ga. since I moved up here. I will not spend any more, will shop at Home Depot from now on

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1337. on 5/27/2020 I purchased a lawn mower, Craftsman for $1299. on the first mow the belt burned up. went to store after making several calls to no avail an they came an picked it up and brought another new one. mowed with new one once and it would not go into reverse or forward. have called the Lowes store in Clifton Park N. Y. 12065 wanting to resolve the problem. I cannot use this one either and the 30 day warrantee is not up . I WANT A LAWN MOWER THAT WORKS CORRECTLY FOR THAT KIND OF MONEY, Please help me out.

      Reply

1338. Need to forward Client emails to complaint Department.
      Please forward email address.

      Reply

1339. I am a Lowe’s Customer, my spouse is a Lowe’s Pro Customer and has been ordering from
      Lowe’s Eastlake (Chula Vista) for years.

      We are reconsidering the wisdom of using Lowe’s……..ever again!

      I ordered a Bosch Dishwasher Order #: 42111xxxx on May 27,2020. The committed delivery date June 13, 2020, when I called to confirm
      they said maybe it would, there’s no way to know until June 13 to see if it delivers…..now, online, instead of the previous June 13 date it shows “order processing”………and it comes from Irvine…..1 hour up the road from here.

      I ordered a Bosch Induction Stovetop Order #: 42111xxxx on May 30. The committed delivery date June 16, 2020, when I called to confirm
      delivery, same response, no way to know, wait until the 16th and see if it’s delivered. Now online, instead of the June 16 date it shows “preparing our order….and again, it is originating 1 hour travel time from here.

      Am I supposed to tell my granite fabricators, who have all scheduled around your original delivery date, that they will just have to hang out until Lowe’s is in the mood to deliver???!!

      I ordered a kitchen faucet with electronic hardware Order #: 4211xxxx on June 4, and after never being able to get a delivery date
      cancelled it and ordered it from Amazon, who delivered it in 3 days.

      I ordered an air gap, same order as faucet on June 4, that you show as delivered online, but when I called to say we had
      never received it your rep said it will deliver maybe this week, but would not tell us any date, just maybe….sometime….again the black hole that is Lowe’s!

      So, if I can’t get any information on delivery dates I’m wondering if I’ll have to cancel everything and start again with someone that can.

      Are you able to assist me in getting this resolved?

      Lysa Stein-Hardy &
      Paige Hardy

      Reply

1340. I’m a contractor who is not being taken seriously. Order shipment was short materials and after 4 days still no one answers the phone and when they do they promise to check the order and call me back and that never happens. Manager, Frank store 1779 , said he would call me back asap today. That never happened. Your about to loose another contractor!!!

      Reply

1341. We received our Frigidaire refrigerator yesterday and it has a dent on the side. Who do I contact to replace the part. I tried to call Lowes numerous times ,numerous telephone numbers no one answers. Please assist me. Thank you.

      Reply

1342. on may 22 we made a purchase of LG washer and dryer
      from the Lowes located in Williamsburg, VA. we have as yet to receive the completed order of merchandise. after 4 or 5 times merchandise was returned because of damage. then when they finally delivered. they only delivered 1 item.the next time they delivered they only delivered part of the merchandise. so we’ve been waiting almost 4 weeks to use our washer and dryer. today they finally delivered the dryer. but not the stacking kit. so we have to wait again. we have paid in full for these items and as yet not able to use them. I am very disappointed with your service. and I feel that we should be compensated for all this inconvenience

      Reply

1343. We have a Tropical storm heading our way here in Biloxi, MS and I have an order supposedly being delivered Monday. I’ve been trying to find out if the delivery is still on schedule or cancelled because of the storm. I ‘ve been on the phone for over an hour and a half trying to get an answer. What the hell is going on, if for some reason I’m not home Monday then what happens. POOR ATTITUDE AND POOR SERVICE AND AFTER THIS PROJECT IS COMPLETED LOWE’ WILL GWET NO MORE OF MY BUSINESS!

      Reply

1344. I bought a new stove and Microwave in Lowe’s to be delivered and installed. I’ve had nothing but a run around and still never found anyone who knew anything about my order. I was told it would be delivered on Friday 6/5/2020 and that didn’t happen. I went to the store and no one knew anything and there was no managers to be found. I spent $1000.00 and no one knows anything?? I was told the manager would call me, but never did. I went back to the store and stood for 35 minutes waiting for a manager and no one could find them. Finally right before I left, the manager showed up and I handed him my order and I said Cancel this order…I don’t want it anymore! Then I walked out. You call the store and no one answers the phone EVER!!

      Reply

1345. On June 4, 2029 at 4:50PM, I called your store located in Brandon, FL. The telephone number I used is 813-793-9152. I used the prompt system in which I had to press “9” for additional departments. The prompt system stated for tool and equipment rental press “7” which I did. I tried to do this a couple of times and was disconnected. I finally was connected to customer service department who tried to transfer me to hardware. I explained to her what I needed to rent, a dingo. So, I was transferred and ended back at customer service. I wanted to talk with manager and was transferred to “Christie,” and she explained to me that they did not have tool rental services. I am not sure what is going on with that store but do not care. I am in the process of remodeling a 1500 sq. ft house and the surrounding gardens. I will make my purchases at other stores. I will send you a receipt every time I make a purchase to let you know how much you have lost. I doubt if this will change anything, except possibly your tele-prompt system for this particular store.

      Reply

1346. I’ve been waiting since 5/29 for an email telling me that that my order # 421427729 for a lawn mower is ready for pick up at the Worcester Massachusetts store. I’ve been calling for three days and nobody picks up the phone there!! Nor does anyone pick up at the corporate office phone!! Not that I expect any results from this message either but I checked the site for Worcester and there are 21 of those mowers in stock!! What’s the problem?? I want my son, Matt Carey to pick it up as he is in the area and I would like it soon! I am a veteran and have done business with Lowe’s for a long time I must say this doesn’t make me happy. Please let me know as soon as possible!

      Reply

1347. started to buy a Pulsar PG10000BG generator two days ago for $799. Went back today to finish the order, the price went to $1,161. Called store. They didn’t have a clue. Are you gouging? I’m cancelling my lowe’s credit card, not doing any more business at Lowe’s, and am filing a complaint with better business burear.

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1348. Morgan Davis, Order Number 413258227 ($4,271.86). Online purchase 13 Apr 2020.
      – Everything but the Refrigerator has been delivered. The Order Status says Delivered. They informed me on 1 May that it was out of stock (Daniel fulfilling location San Antonio TX 210-5581730). The canceled that order and ordered another one on 2 May it has not been delivered. I can not get any help from the store, I have talked to them a dozen times, my granddaughter for whom I purchased the appliances has been to the store 3 times and they keep saying its one the way? I received an email for a rebate on 13 Apr 2020. I have been in your rebate systems 30 times and it says that its temporary closed? If you look at the thousands of dollars I spent with Lowes over the years your going to lose a good customer. PS: when they delivered the washer to my granddaughter house they damaged the from door sill and scratched the washer, I have talked to the store Bob Diaz (Customer Service) and appliances and was told that they would get someone to look at it. Please do you have someone it Lowes community that can help me. Morgan Davis, CMSgt, USAF Retired. 210-497-8664, [email protected].

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1349. Lowes Building Dept Manager Has A very bad Attitude and Should be fired her stff is Very Disrespectful i would like something done

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1350. You Building Dept. Manger is very unprofessional and her staff need to learn respect Spring Hill florida Lowes

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1351. need address I can mail letter to problem to long
      to explain in an email

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1352. I was at the Lowes at 7550 W Washington, Las Vegas, NV today. I DID NOT feel safe. More than the employees I saw were not were masks. I will NOT be going back there anytime soon.

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1353. I was at the Lowes at 7550 W Washington, Las Vegas, NV today. I DID NOT feel safe. More than the employees I saw were not were masks. I will NOT be going back there anytime soon.

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1354. I purchased a Frigidaire refrigerator on 10/7/2020 and the fan went out 4/29/2020. I called and set up service order for repairman to come out, and I am assuming it will be under warranty? Then I decided that I wanted a bigger refrigerator and went to my local Lowes and purchased one. Delivery would take too long so we picked it up ourselves. Returning home and unboxing we discovered a large gash in the top. Of course I went to Lowes very disappointed with my purchase. After waiting in line for the first time about 30 minutes I was helped by a nice young lady, but unfortunately she did not have authority to help me with an exchange or delivery. So they send me back to appliances with the name of the manager back there only to find out she has gone for the day. Back up to customer service and another 29 minutes before someone can help me. Explain again what has happened and they put me in touch with a manager from another section who walks me back to appliances and tells the guy what we wanted. An exchange with delivery the next day. I am asked to wait until he finishes the customer he had and he would help me. That was fine, BUT, other rude people got in his face and wanted his attention, so I waited some more. When he finally got around to me, he was very unattentive to me and just typed the info in the computer that the other gentleman told him to do. Told me he had to go get a dishwasher and load for a customer. I waited one hour for another manager to vome back and override the delivery request. But before that happened at about 45 minutes I called the store from my cell phone asking for that manager and customer service told me he had already left about 2 hours ago. NOT TRUE and I do not like being lied too. I hung up, by now I am in tears and so exhausted with the whole issue and called again and told the young lady who answered the phone that I knew there was a Manager on call and would she please just get someone to appliances to help me. I finally got a manager back there and his badge was scanned and things were in place. NOW, I am at home now 3 hours later, but anticipate a phone call in the morning for delivery and exchange for this refrigerator. I hope things get better.

      Reply

1355. Have been trying to get an order delivered for over two weeks that was purchased and paid for in Nov 2019, Delivery was finally scheduled for 4/27 and it has not been delivered yet. Have called, called, called, waited, waited, and not gotten anyone that will own this problem and get it fixed. Your corporate number is NO better, no wonder the stores are so bad. I have been on hold for 26 minutes now. EXPO had it scheduled for delivery today, finally someone to do something. Delivery did NOT occur. EXPO said Lowes deleted this delivery this AM? Please help get order delivered, it is for an appliance suite and storm door and handle. We spent easily $50,000 dollars with Lowes in the last year and get treated horribly.

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1356. I purchased a sink at Lowes.com it was delivered last week. The sink had a dent in it I can send you a picture if you need it. When I called to return it I was told to return it to Home Depot are you kidding. The sink was 280,00 charged to my credit card. I had to install it I had no sink. All I want to know is can I can some kind of refund to my credit card. I don’t think this is asking too much. order#414501442 invoice 96890 no help when I called supervisor is supposed to be calling me tomorrow 516 9720346

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1357. I purchased 12 windows and 1 door and 1 storm door. I want the installation to be completed properly. The door is not sealed, leaks air and condensation forms on the glass on the storm door bottom panel, not a small amount, it actually runs down the glass. I have photos. No weather stripping was installed around the door or windows and it is the door wasn’t caulked around the door casing, the face plate for the door lock on the casing was not installed for the new door handles. I have tried to have this resolved. But I need your help. Please help me with this installation problem. I just want what I paid for. I had asked the contractor prior to his installation if the windows and doors here to have either foam for fiberglass around the opening, he stated yes. Not done.
      Please help with this problem. I have paid my Lowes charge right away. It is a new installation and I just want to get the proper job finished.
      Please help.Thank you in advance for making this as it should be.

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1358. Its really hard to purchase products. Try to order on line for curbside pick up. but when I try to pay your site will not work for payment . when I try to get help on customer service on phone line get dropped from being on hold so long. NO help there, try to call store no answer . Would like to order items for curbside pickup but it is to hard to do.

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1359. I put in an official complaint which was handled by a negotiator who told me that he received a simple description from headquarters indicating that I had a return product dispute with the Murfreesboro Lowe’s store. This was far from a simple complaint. Someone in your store threw my return product in the garbage while I was shopping in your store. This I shoped at Home Depot. In this store, I left a product at the cashier’s section and went home to get my wallet. When I returned, the cashier asked if this was my object. He was holding the product until I returned. He DID NOT throw the product in the garbage or return it to the shelf.

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1360. Mr. Robert Niblock,
      I am pretty traditional in my approach to hardware. Material, Form, Fit, and Function are the most important considerations when I shop. Afterwards, cosmetic considerations are taken into account. My examples, I have been looking for downspout hardware needed to improve my existing gutters and downspouts.so that they can handle Florida deluges without overflowing. Typically I go online to find the items I need, and to check availability at local Lowes stores. If available, I go to the store and check out the items to see if they actually meet my needs. However, the way Lowes’ website is set up, this is very difficult. Sometimes the website may say the item is in stock, only to find out at the store that it is not actually in stock, but can be ordered in. Wasted trip! As I check out the online inventory, I get invitations to chat, and find out that usually the “chat” person is clueless about hardware. Waste of Time! Then, the website’s displays of individual components is inconsistent. Although material is usually shown in the selection, the measurements may not be shown. Is the bend a 4 inch by 3 inch, or a 3 inch by 4? That is a huge difference for me. one bend will hug a wall, and another will bend away from it… So important to form and fit.

      My gutter system is continuous, having been formed from single rolls of aluminum before being hung, I am not about to cut out a section so as to add a downspout in an area that gets inundated by a cloudburst. I prefer to use a punch to create a hole in the bottom of the gutter, and to install the downspout connector to the monolithic gutter, along with the bends necessary to carry excess water under the eaves, to the wall and down to ground level where it can settle into the ground. Little of the in information needed to choose at the store, or even to order in, is provided. Quite likely, the people who set up your website are IT experts, but they are totally inept at understanding and providing the information needed by many in order to buy what is needed. By the way, my gutter and downspout system was under-designed and installed by one of your sub-contractors about 10 years ago.

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1361. Went to store 1625 in San Antonio at 7:37 a.m. and ordered a freezer + warranty. Spent $791.28 and got the worst customer service ever. My husband is a decorated, disabled vet and we were treated like crap. Very negative, staff on their phones, some not wearing masks, no eye contact, no “can I help you?”, NOTHING! We paid cash too. Left feeling less than happy. When I called the store to speak the to manager, Martin, and told him how we were treated all he said was, “just give me your phone number and I’ll refund the money to your debit card (taken immediately but 7-10 days to get it back..really). Very “I could care less you were treated badly attitude”. When I asked, “Is that it?” He said, “Oh sorry this happened.” He made no attempt to try and keep my veteran’s business or to keep us from canceling the order. Lowe’s must be doing well to treat their veterans the way they do. Shameful. Last Lowe’s I will EVER enter. Just like Martin, I doubt any action will be taken on my complaint

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1362. I want to let management know that I am very unhappy with the customer service I received at store #1187 in Bartlett, Tenn. I purchase thousands of dollars of material from Lowe’s over the past years but when I tried to return 3 unopened boxes of flooring at this tore I was tolled I could return unopened boxes, my return was refused to be accepted. I am very unhappy with Lowe’s and will never do business with Lowe’s again. The return is only for $150 but it is the poor service toward customers that is unacceptable. I would like to discuss this with someone at your corporate level if that is possible. A phone call would be nice.

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1363. Does lowes delivery appliances upstairs. Was told basic delivery is ground level only.

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1364. Lowes of Conyers #1076 has very poor customer service and pick up service. Number one they are very poorly staffed 1 cs to 6 customers is typical. In the past few months thatI have ordered from Lowes pick up service, each time I have had to wait 30-45 minutes today I was there an HOUR. After waiting 30 minutes and being told she pulled a wrong item and had to go back I asked to see a manager. The item should have been pulled and waiting in a designated place when I got there!!! A girl points him out and I know by his age yes he is a department manager but not the store manager, but he refused to let me see anyone else and proceeded to tell me I would have to wait he had other customers. I insisted he take care of my problem then I had already been there 30 minutes going on 40. After much arguing he conceded and took care of me. One of the ceiling fan boxes had been rammed with a fork lift it was obvious. I got my money back credit for my gift cards my kids gave me for Christmas $100 to buy the fans. I will have to travel to another Lowes to use them and after 30 years of shopping and thousands of dollars spent at Lowes #1076 in Conyers which I live 5 minutes from I will by pass it.

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1365. To whom it may concern,
      I visited Lowe’s today 1-3-2020;
      4444 N. Galloway Ave
      Mesquite, TX 75150
      Store #0510.
      The guy that works in the plumbing department, I believe him name is Matt (tall white guy with a red beard). He was not very helpful, as usual. No matter what question I asked him, his response would be “What?” As if he didn’t hear me or understand a simple question from me. His answers were short. I stood in the aisle looking at faucets, an older white guy walks up and asked Matt a question. Matt politely answered his question. As Matt got busy, so I ask someone else for assistance. The lady went out of her way to assist me, she found what she thought I was looking for, but wanted to make sure. She told me she would send Matt over to help, he specializes in plumbing. I overheard the helpful lady tell him what I was looking for and my location on the next aisle. He stated to her, ok here’s all I have over here. When he walked over to my location, he told me he didn’t have what I was looking for. My statement to him was; (as we walked to the aisle that I overhear him talking to the other staff), “ok, you just told the other lady here’s all you have over here. His response was, “what?”. I then stated, the sprout that’s in looking for, is this all you have? He said yes.
      I push my basket up to the side and left it and the items there. I called my husband as I drove to Home Depot and made our purchase there.
      If he doesn’t like people of a different race, that’s his issue, and he probably shouldn’t be in the business he’s in; however, he’s there and he should have provided much better customer service.
      Thank you for your time,

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1366. I’m went to Lowe’s this morning at 17460 n.w. 57th ave. Hialeah fl 33015. I tried to purchase 2 black angels I ask the floor lady. She gave me a price when I got to the cashier it did not ring up there where 8 on the shelf the manger named Sal says they can’t sell them because they have to send them back they where on the shelf I think they were wrong. They should’ve sold me. They should’ve came in the morning and remove them not when a customer want to but it

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1367. I had the most amazing experience at Lowes in Yorktown Heights, NY. Steven from the garden dept held some fencing for me that I inquired about via phone. It was all ready and waiting for me at the checkout counter. He was so polite and helped me with my Christmas tree also. Excellent customer service!!!

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1368. My husband purchased a garage door opener on 11/16/2019 from your Hermitage, PA store with the $99.00 installation special. I have had 5 appointments with a subcontractor, Handy, to do this installation. They have been a no-show 5 times!!!! After the 3rd no-show my husband spoke with the store manager, Jared, who said he switched the subcontract to D&R Garage Door. After hearing NOTHING, I called the so-called installation team again and was told of a 4th appointment time with Handy. Yes, the request to change companies was in the system, but had not been processed yet. No-show for appointment #4. I called again. Lowes associate connected me with Handy associate. Given appointment #5. NO-SHOW again!!!!! I called the Lowes associate last night to ask how to get this change of subcontractor processed. She said she had to write an Email to the district office or some such thing, did so, and would let me know when she hears back.

      It has been almost a month that I’ve been dealing with this. They husband spoke to the store manager 1 time. I have made several other attempts to speak with him, but he is NEVER IN THE STORE!!! Messages to have my calls returned go unanswered. Did speak to 2nd in command, Danielle, one day. She was extremely rude and only wanted to connect me to the installation team I have already gotten NOWHERE with!!

      Any suggestions how to get this taken care of????

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1369. My son Clint Lawson Jr. Was employed with your company until recently being terminated for confronting a fellow associate that made a threatening statement about going home and getting a gun and returning to the store to shoot my son. My question is, “why was my son terminated along with the other employee?” My son life was threatened and yet he attempted to put his own life in arms way to save others! My son has suffered emotional and physical distress due to your company’s lack of training in this field which could have put hundreds of innocent people’s lives at risk due to their negligence. I expect this matter to be addressed immediately and for my son to be paid back pay for his time missed. Furthermore, I expect an apology to be directed to my son along with his reinstatement of employment or I will take legal action! I hope we can resolve this matter amicably. Thank you! Clint Sr.

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1370. We went to 3 lowes branch to have our blinds cut. 630pm we went to fort apache since we are from southwest the guy said he can’t cut it because he has so many things to do he called his associate but the associate do not know what to do. We asked the direction to Charleston lowes he can’t finished the direction because he said he needs to finish his thing in the computer. We left! unbelievable the customer service! So we went to Charleston by Decatur nobody was there we have to call anybody and get their attention everybody was just passing the message “let me call somebody” so finally someone who helped us but the machine is broken. So we asked for another branch. He said summerlin. We were their and the man said hurry up because we are about to close and giving us attitude it’s 8:15pm. He left and call peggy because i think he can’t operate the machine. He left peggy in the machine and giving peggy attitude. From all your employees only Peggy gave us very good customer service. We are in fort apache Already but he doesn’t want to cut the blinds. Unbelievable!

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1371. There is an employee by the name of Ron at the Southport NC Lowe’s. He drives the forklift. Having an order that was to picked for Sunday am pick up not ready until 1143am was bad enough but then asking Ron for helping loading the ten 3×12 galv roof sheets and getting eyeball rolls and then ignored was going way to far! Ron was extremely unpleasant with quite a bit of mouth for an employee that I’m sure my 776.82 don’t in just this trip paid his weekly check. I will drive all the way to a Wilmington Home Depot just to make sure I do not have any part in helping pay this rude employees wages. I’m sure if I was a male he would have never acted that way! Extremely dissatisfied at the lack of customer service!!

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1372. Bought a 8 pice portal cable tool set. Got it home and opened it up . It had all the right tools but it had a black n decker charger. It is not the right charger. Now I have to spend more money to take this one back and get the right one . Some one needs to no about this problem. Need some kind of discount for my time and trouble.

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1373. I suggest that Mr. Niblock and the overabundance of VP’s that you have work the exact same schedules as with the recent schedule changes you implemented for your store associates!!! ALL you care about is shareholder’s and don’t care what you do to employee’s to make their lives even more difficult. It’s not the CEO, the Board, shareholder’s or the massive overabundance of executive leadership in corporate that run this company, it IS all the employee’s within your stores or there would be NO Lowe’s… They will survive without you Mr. Niblock but not without the store associates. Perhaps you should think of making the employee’s of Lowe’s happier and going above and beyond other companies in the way you treat them. This company is run horribly and I can definitely see Picket lines in your future. So sick of hearing about shareholder’s.. You and corporate America disgust us and my family and friends will stop shopping at Lowe’s now. How about you sacrifice your salary and pay 100% of employee’s medical benefits because we definitely know that Lowe’s can afford it !!!!!!!!!!

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1374. Lowes Repair Issues
      RICHARD ROSE
      12xxxx ROSE POINT DRIVE
      GULFPORT, MS 39503
      228-297-xxxxx
      Email: [email protected]

      Purchased Nov 15, 2015 with a 5-year extended warranty
      GE Stack Washer/Dryer Model #GUD27ESSJ0WW Serial#SF001436C

      October 4th or 5th , 2019 Washer was run on small load. When completed washing/rinsing cycle I found water on the floor in front of the W/D.
      I immediately moved items around W/D and disconnected hoses and electricity from machine after looking at the hoses in the rear to find possible issues, none were found. I then moved the W/D from its location and took towels and my high velocity air dryer, that I purchased a few days after Hurricane Katrina, and ran the air dryer for about 3 hours.
      I called Lowes repair and was told Coin Appliance would be coming to fix the W/D on Tuesday October 8th between 1 and 6 or so. I was scheduled to work that day as a substitute teacher and had to cancel my job for the day.

      On Monday October 7th I received a phone call from Coin stating that they would not be in the Gulfport area until October 21st. I told the guy that I will call Lowes repair. Lowes repair advised that I can get a GE technician out at my initial expense to fix the W/D, with certain conditions per warranty, at that I would be reimbursed for such qualified expense.
      I was connected to a GE person and she scheduled a tech to come out on Thursday October 10.

      Thursday, October 10: GE tech arrived and found the W/D was too expensive to repair his estimate was $818. I called Lowes repair at this time and advised the Lowes person and she sent me a claim sheet to complete and send back as well as a copy of the techs estimate and his service call invoice of 106.95. I sent this info back to Lowes claims this same day via email.

      Friday, October 11: I visited Sandy at Lowes in Gulfport. Sandy contacted someone and within an hour she said Lowes was sending a tech out from Coin Appliance on October 15th between 8 and noon. (email proof)

      Tuesday, October 15: The Coin tech arrived, looked at the W/D and determined it was too expensive to repair and he would write that up and that I should call Lowes in the next day or so to begin the buyout.

      Wednesday, October 16: approx. 4 pm. I called Lowes repair and was told the info from Coin had not been received.

      Thursday, October 17: I called Lowes repair was told that the Coin info was received but another tech needed to confirm the repair issues. And this Lowes person set up Coin to return to my house on Monday, October 21 between 8 and noon. This meant that I had to take another day off from work. (email proof)

      Tuesday, October 21: approx. 11:50 am. I had not heard from Coin and called Lowes repair. I was told someone is coming but she, Lowes, could not get in touch with Coin but to just wait longer for them.
      Approx. 12:05 p.m. I was done waiting and called Coin and Derek at Coin said they were not coming out as they had already checked it out and the unit was too expensive to repair and Derek told me to call Lowes back and tell them that as Lowes should have already received this information.
      Approx. 12:15 p.m. I call Lowes back lady says ok, she sees the Coin statement and that she will begin the buyout of the machine and will take up to 10 days.

      Friday, October 25: approx. 12:10 p.m. I called Lowes repair about the buyout status and was told it was still processing. She was a nice lady and we spoke of the water on the 3 year old laminate floor I purchased at Lowes in Gulfport in 2016 when I was building my new home was ruined in the area that got wet from the leaking W/D. She told me she would make notes of this on the file and that I need to call back when I have time, I didn’t at the time, and make a claim with Lowes Customer Care (LCC).
      Approx. 3:30 p.m. I called LCC and advised the lady of the floor damage, she said it would be Monday (October 28) when someone from Lowes would call me to talk to me about the damage.

      Tuesday, October 29: Since I did not hear from Lowes on Monday concerning the floor damage, I decided to call Lowes repair about the following:
      1. My $106.95 reimbursement for the GE tech Service Call, First I sent copy of the signed claim doc and copies of the GE tech estimate and service call fee
      a. Then a week later, I had to send photocopy of my bank info from my laptop showing my payment to GE for the amount
      b. THEN a week after that, I had to go to the bank get a paper copy of a partial statement with the bank stamp on it and scan and email back-which I did on Sunday Oct 27 but was told on Tuesday October 29 that it was not received and so I emailed it again on Oct 29 approx. 6 pm.
      2. The buyout status: I was told that it was NOT processing as a GE tech must come out to look at the W/D and check it out. AGAIN. This is NOW scheduled for Friday November 1. I will miss another day of work.

      3. And lastly, the floor damage issue, the LCC person did not have a claim on this so I waited an 1:09 MINUTES to Finally get her to get someone on the phone to get someone out to look at the floor from the local Lowes store, the incident number I was given is 1-31550031735.

      I was also told by one of the Lowes repair call takers during one of my many contacts with Lowes was that if my washer issue is not resolved within 14 days I will receive a laundry reimbursement of $50.00 as I purchased a 5 year extended warranty.

      This has been a TERRIBLE EXPERIENCE. OTHER THAN TIME IT HAS COST ME INCOME FROM MISSING WORK AND SENDING MY CLOTHES OUT TO GET CLEANED.

      ALSO.. LOWES CALL TAKERS KEEP TELLING ME MY EMAIL ADDRESS IS [email protected] or something like that… AND I KEEP TELLING THEM NO, I HAVE NOT HAD THAT EMAIL SINCE 2003! AND TO PLEASE REMOVE THE OLD EMAIL ADDRESS.. EACH AND EVERY TIME I HAVE HAD TO DO THIS.. WHY CAN’T THEY GET THIS CORRECT? .. I HAVE BEEN APPARENTLY RECEIVING SOME EMAILS FROM LOWES AT MY OLD EMAIL ADDRESS.

      BOTTOME LINE:
      FROM OCTOBER 4 Till TODAY OCTOBER 30.—- 26 DAYS NOTHING FIGURED OUT YET.
      HELP ME PLEASE.

      ********************UPDATE NOVEMBER 19, 2019*************************

      NO ONE has come out to check the floor damage caused by the W/D while UNDER warranty.

      Lowes sent out the same GE TECH one November 19, 2019 that I paid for (I AM STILL WAITING ON MY REIMIBURSEMENT) and the same Tech checked out the W/D and came to the same conclusion .. it is NOT REPAIRABLE..

      I called Lowes repair on Tuesday November 5, asked about:
      1: damage to floor, I was told someone from local lowes will be contacting me about the damage.. .. RESULT HAVE NOT HEARD FROM ANYONE
      2: status of buyout.. I was told the buyout was denied on October 28th.. I advised the GE tech you sent came out NOVEMBER 1,.. after some checking I was told OK the buyout should begin and I will hear back within 10 days… RESULT.. I HAVE NOT HEARD ANYTHING AND I STILL HAVE NOT RECEIVED MY reimbursement for the tech LOWES told be to check it out and I have not received my $50 for not repairing the W/D within 14 days..

      What is going on?????

      HELP

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1375. I buy a microwave delivery day they call me – tell me
      they can’t find one in the store.

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1376. I am trying to contact to apply for a job. Do you have a jobs and careers phone number, or can I submit my job application online?

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1377. I would like to know if it is your standards for a customer to have to wait four weeks to have $25,000.00 of kitchen cabinets installed after delivery that were purchased from Lowe’s .they were delivered September 16 I was told by Taren your contact person.l have not heard from anyone I live 6 hours away and have to make plans to be off work

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1378. I am stunned that the Christmas displays, lights, etc. are already set up, at least at the store I usually shop! The Glenmont, NY store. It’s sill mid-September, now your pushing it.

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1379. I’ll bet there’s not too many complaints about a couple bringing in a huge pit bull into the store. The guy had a flimsy leash on his shoulder but not on the dog. I kid not when I say this dog was a giant. Loose inside the store!! I saw two different customers go around to another aisle in order to avoid passing the dog. Complained to the manager, but all she had to say was “where”?? I don’t know the policy of Lowes on pets, but this was no comfort dog!!

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1380. I called the 1800 number an was given the best service ,I had a hard to find replacement coller for my wireless dog system, I had looked an called everywhere in my state no one had one ,he toll the time an found 2 for me he was great ,very nice person his name was Kea,I live in Georgia he found what I needed in Illinois I’m so glad he found those for me just wanted lowes to no what a great job he did for me today ,thank you again kea for finding what I needed an getting it shipped to me

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1381. I shop at Lowes for everything from appliances to plants. One year ago I purchased an LG refrigerator, for the last 8 months I’ve had 5 so called repairs done to the ice/water dispenser which has never functioned properly. LG has been the most frustrating and infuriating company I’ve ever dealt with. It seems their plan is to give me such a run around that hopefully I just give up. I’m disappointed that Lowes sells products from a company with such horrible customer service and one that refuses to honor their warranty. I know I will never purchase another LG appliance and honestly I’m not sure I would buy another appliance at Lowes I feel very ripped off.

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1382. As a devoted customer, I was shocked to hear on NPR that your employee has made irresponsible comments about the latinx community. As a leader a
      In the LatinX community on Staten Island, i would like a response that I can forward to our group, as well as the Craftsmen among us.
      Fraternaly,
      Armando Alexander Carles

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1383. Just wanted to let you know how much we appreciate the excellent customer service we always receive from Charlie in The Electric Dept in the Athens PA store # 2385. He is very knowledgeable & always asks if we need help.

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1384. I have always shopped at Lowe’s over Home Depot but my experience this week at the Brenham, Tx, store may just be the last time I shop with you. I went to the store Sunday evening (8/18/19) to purchase a washer & dryer. My washing machine had quite on Saturday and I needed a new one quick. Since my dryer had some age on it, I decided to buy the set. The sales lady was very nice and scheduled me for delivery on Wednesday (8/21). We were supposed to get a call Tuesday evening to give us the delivery window. That did not happen so the next morning I called the store. Put on hold for over 15 minutes and then was disconnected. I called back and was transferred many times. I spent a total of about 40 minutes on the phone and finally had to hang up because I had to be in a meeting. After the meeting, I called back only to find out that the machines were not even at the store and would not be delivered to the store until Friday and I probably would not get until the next week. I do not understand why when the sales lady put the info into the computer, it did not say they were out of stock. I would have chosen another model. Needless to say, I cancelled my order and went to the local Sears store and guess what, I got a washer / dryer the next day. This store used to have the best customer service but it has gone downhill fast. So disappointed.

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1385. Since March 31 2016 I purchased a WHRLPL 46000 WIFI WATER SOFTENER now lowes No longer has there irisbylowes app to connect to wifi so now they say I’m not electable for a rebait or any help in this matter due to the fact I only have a PO.box I feel like a large corporations like this doesn’t care for the small people out here I feel I was done wrong but can’t fight a large corporation like this so guess my issue will never be resolved. They will get no more money from me any more.

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1386. Waiting on my 4th refrigerator because the first 3 were defective. My husband just past and he was always the one who dealt with these type situations. When I started to cry when the 3rd one didn’t work a very rude delivery man Nathan said ” well if you aren’t happy with your appliances we can load them up and take them back!” I guess asking for appliances that work was to much for the Lafayette Indiana lowes. They promised I’d have one today and now they said maybe tomorrow. So I have to arrange my schedule for a 3rd day. My sister in law called customer service who told her to call the store so no help there. Then she call the leave your comments line and a lady there took her complaint and they said someone at corporate will call me but I won’t hold my breathe. I’ll just be happy to get a refrigerator that works and never step foot in another Lowes as long as I live!

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1387. I bought a dishwasher and electric dryer. The dryer is not working. It was supposed to be picked up on Sunday. My husband had to go in the store at the end of the day, it was not picked up. He arranged for Tuesday pickup. I tried calling corporate/ executive offices, no transparency or help. Called store , Tuesday is supposed to be pick up. Very incompetent.
      My husband was supposed to receive a call from store manager, that was not done either. I am without a dryer since last Thursday

      Very bad customer service.

      Who is willing to stand up and do the right thing to help?
      Thank you
      Myra Horn

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1388. Mr. Niblock just posting this on here cause I am very disappointed with in Lowe’s I purchased a washer and dryer on Thursday the 8th of aug and it was supposed to be delivered Friday and we waited around and nothing so I called the number on my receipt and the supervisor told me she didn’t know y they canceled my order so she put me bk on delivery for Saturday’s delivery and once again I got taken off the schedule with no reason what so ever didn’t receive no call or anything once again I had to call bk to the same umber and was given a different number to call so I called that number and Anthony was no help at all this is ridiculous they already charged my acct in pending and still don’t have a reason y i didn’t receive my merchandise till this point i will never do business with Lowe’s and they don’t want to refund my acct well I will be taken legal action since Lowe’s doesn’t stick to their words. Please be aware when purchasing from Lowe’s

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1389. The Lowes store in Tigard, OR has bad customer service. It’s no wonder that this whole company is struggling to make profits. 90% of the time I have needed assistance, I have had to wait a very long time for help or sometimes not get help at all. I usually give up after waiting 20 minutes for someone even after customer service has called on someone to help in me in some department. I have had deliveries that have never shown up on time and have to be the one to call and complain. The last visit I needed to buy an attic ladder and schedule an install, and they put my name in some book and said someone would contact me. I waited 10 days and never heard from anyone. I tried to call that department and had customer service, not one but 3 times transfer me to the wrong department, then when the wrong department tried to transfer me to someone else I kept getting cut off. I finally gave up and went onto their website to register for installation/project and yet again 2 weeks later I got no call back either. Now to this day 1 month later I still have never heard back from Lowe’s. What a waste of time. I finally had to go buy my products from Home Depot and hire a handyman myself to get the job done. I have other major remodels I need to do but I know now this is not the place to go.

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1390. Ordered a set of french doors at Lowes in Leesville Louisiana in May 2019. The doors took 4-5 weeks to come in and they were the wrong size. They reordered my doors, which took another 4-5 weeks and we picked the up today.

      Guess what, THEY HAVE NO GLASS!!! Really?

      Tried about 5 times to reach a store manager, who in turn offered us a 10% discount.

      No thanks! I’ve already spent way more gas than that going back and forth just to order and return doors. I’m taking my business somewhere else.

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1391. My husband and I are both in our 60s and retired so we shop at the Lowe’s store on Hwy 42 in Clayton, NC at least once a week. For the past three weeks we have encountered several dogs in the store and twice the owners have allowed these dogs to poop on the floor. Just this past Sunday, Aug 30, an owner brought his pit bull into the store stopped beside the customer service area and let his dog relieve himself. Even though he picked up the ‘turds’ he left the residue for the customers to walk over. We told the lady at Customer Service and she was not to happy to accommodate us in cleaning the floor but once my husband started telling the customers not to step in the poop she came out with Windex and paper towels and cleaned the area but this was after about 30 people had already walked in the area. She proceeded to work in her area without washing her hands. I asked to speak to the Manager. After waiting about 10 minutes we spoke with the manager and she said the store had become “pet friendly” so I asked her what would happen if I was bit by one of these animals and she could not answer me and told me to contact corporate office. I said well I guess I can bring my monkey or snake the next time I visit the store! She laughed. I am tired of stepping over poop to shop at your store and now I do not appreciate having to breathe in animal feces while shopping and not knowing if your employees have ‘clean’ hands. Why do we have to accommodate a few for their pets when it definitely is not sanitary for an inside business for the majority.

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1392. Wanted to let you know that your delivery company based in Alabama to deliver in Bay Shore NY is very rude! When you tell them you need a morning delivery they tell you Loews doesn’t tell us what to do, we tell Loews what we are doing and there is no special requests for delivery. They also tell you to just cancel the dryer, if the delivery doesn’t work for you.
      I think you need a new delivery service, maybe one closer to where they are delivering, with people who are polite to your customers.

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1393. I was an employee with Lowe’s, my last official day as submitted in my resignation was 7/7/2019. I called in requesting sick leave for my last 32 hours since I still had 37 hours. I called in each of the four days used. Today is pay-day for the last pay period and I did not get paid for the sick leave requested. I am requesting my paycheck be reviewed and my hours of pay be corrected.

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1394. Tried to purchase your 5 pc dewalt for 279.00 all sold out , the problem is I drove 30 miles to your orchard park store to purchase it only to be told it can only be purchased on line so as I attempted to purchase on line they sold out , now I see them again on line so I press chat to confirm that it’s the same item and I was told yes and it was on sale for 279$ so I go back to order only to be told it’s 539$ now , I hope you can help me with this if not I will start doing my business with someone else I’m about to redo a complete bathroom and a roof for my garage among other projects thank you

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1395. The Lowe’s in Augusta ga on peach orchard rd is the worst store I’ve ever been in the customer service is terrible most of the time the employees are on there cell phones and if you can find a employee they ack like they are doing you a favor by stopping to helping you I’m taking my money to Home Depot I’m done with Lowe’s I would rather drive 15 miles further to Home Depot then be treated like I’m beneath them.

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1396. I purchased a GE double oven five burner stove from Lowes in Greenwood SC in September of 2018. It is still under warranty. The largest burner stopped working and I called Lowes and they contacted GE and scheduled GE repair to come out. On the day they were supposed to come out the repair man called me and said we don’t service your area. ( I am 15 miles from the Lowes store) I called Lowes back and they scheduled me with a different repair service company and said if they don’t call you within 48 hours call them. I waited 48 hours and no one called. I called them and they said we can’t help you our guy is out with surgery and won’t be back for 6 weeks. Now I understand they can’t help surgery but in the meantime I need my stove repaired. I called Lowes back again and they are now saying they will have to find another repair company and call me back in 3 to 4 days. I don’t call this good customer service. I call this being jerked around by a company who should stand behind the products they sell and repair products………promptly for their customers.

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1397. I’m a single woman retiree that cannot put together an electric weed- trimmer. Lowes in San Marcos, refused, saying ” company policy is for larger items only.” Your company should think outside the box and find a way to put together small items.

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1398. we purchased a husquavarna 42 inch riding mower from the Beaumont Texas store about a month ago. the belt pulley is locking up & broke the belt I have called the store 3 times & either been put on hold for 30 minutes & then hung up on. or just transferred & hung up on . they just appear to not give a hoot!

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1399. Just wanted to Thank Lowes #0297 for leaving my Son sitting without a fridge for weeks on end. First time was when he bought it and you claimed four times at least that you couldn’t find it! Then we have now, it goes out and you take you sweet time sending in the repairman, who tells you that he can not fix it! It will need to be replaced. Your response is that it could take up to ‘ten days’ to replace. Well, its already been about thirty four days! So with all the sweet dripping sarcasm I can muster Thank You BUT from now on I will go further and shop at a company that wants me and my money and I will suggest the same to my Son!!

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1400. Kitchen makeover fiasco. I loved Lowe’s until now. I paid and increased my credit line to redo my kitchen. The cabinets will arrive to.orrow, but my installer wl not be available until next week! Oh it’s been 2 months waiting for them but somehow for some reason I have to inconvenienced by waiting for an installation I paid for 2 months ago! “TRUST LOWE’S FOR YOUR INSTALLATION PROJECT ensuring your job is done at your convenience and on time” it says on the brochure. How about we take your money and we install when we’re ready! Totally disappointed and feel like a fool! Can’t return the custom made cabinets…too late to get another installer. .have to cancel my countertop installation, and my backsplash installation. And nothing no manager can do. Poor way of treating a good and loyal customer!

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1401. Things don’t always go well when shopping whether it be for clothing, restaurants or whatever. But here’s my maybe not so common experience at a Lowes Home Improvement Store;
      Yesterday, June 8, 2019, my son and I visited the Lowe’s on Empire Drive in Burbank CA. He wanted to install hanging accent lighting in his backyard for his wife. We made up a list of everything we’d need and proceeded to shop. The lights he found were in the garden department, displayed hanging on one of those outdoor patio pergola things. $29.89 was the price on the tag. OK, so we snap a photo of the UPC tag so we could find the exact ones when we got to the larger display of lights only. What? The UPC tag located on the shelf says $39.89 each. Hmmm…we compared our photo ID of the display tag, and sure enough, someone had mistagged something here. I called on the nearest Lowes employee JULIO, who we showed the discrepancy. He then agreed there was a mistake, but rather than tell us too bad, pay the “correct higher price”, he marks the three sets of lights down to the lower price and initials the boxes. So on out to the check out we go, wondering how the clerk would respond to the markdown…I mean we’re saving $30 here!

      No trouble at all. The clerk hails the MOD, who uses his managers magic card to get the price reduction. Super deal we weren’t expecting.

      My son and I aren’t the type who would have made a scene over the mistake, but Lowes honored it without batting an eye.

      Cudos to the employee JULIO who I guess did the right thing for us, and four hours later my daughter in law is loving her three sets of backyard accent lighting!

      Obviously this is not a complaint, but searching the internet to post my review without the sales receipt was too difficult, so I posted here.

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1402. today i was in the Lowes (192, Melbourne fl 32904) I am handicapped in an Electric wheelchair, and by the way the store is set up with displays and random stacks of items placed sporadically in the isles, i can not roll around to shop. It is nearly imposable for me to maneuver around the items that this store has on the ground; i could not even make make it down the main isles in the store, I’m sure you are aware of the americans with disabilities act, and i hope your managers are aware of fire codes, i hope that my next visit to this store they will make adjustments set that people can move freely to shop.
      Thank you for your attention to this problem.

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1403. Don’t buy anything from Lowe’s.com in Southport N.C. they deal with FedEx I have called both and have got the run a round and have not received my order. Got a notice from Lowe’s that at 9:45 PM one part of my order had been delivered on 5/24/19 at 4:30 PM No Package was delivered
      Called Lowe’s on 5/25/19 at 8:00AM and the package was out for delivery by FedEx by end of day 5/25/19 No Package! Called today 5/28/19 now package scheduled for delivery 5/29/19 this is not acceptable for anyone or any business and I should be compensated for my time.

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1404. I am writing your Office on how I was treated at the Killeen ,Texas store on purchasing a deep Freezer. I purchased on 19 May and Delivery was on 20 May. When the delivery guys showed up they unpacked the Freezer and upon bringing in my House I noticed it was damaged on the bottom. I called the Appliance Section and reported the damages, they checked to see if anymore was in Stock and told me there was no more. The Sales Associate told they would order and receive more on the 22 May and they could deliver by the 23 or 24 May. I did not receive any calls, so I went to the Store 24 May and talked with the Clerk and he told me nothing was done in the system to note my damages and new delivery date. He was trying to get in contact with Supervisor and Delivery Team to no avail. I called back that evening and still nothing was done and know one could tell me anything. I called on the morning 25 May, called placed on hold for 30 minutes, no one came back to the phone. So I had to call back, finally the clerk looked my information up , said my Freezer would deliver 26 May. This situation is terrible Customer Support and my Freezer should have deliver by the 25 May, due to the fact the Freezers were in the Store on the 21st May. This experience with the Appliance Section was unacceptable, and I will think twice about purchasing from this Section again.

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1405. Reduce price sign,$1:00 one dollar, refuse to acknowledge. Two posted sign one yellow,the other grey color,waited over half an hour and nobody came until I found a supervisor lady store 2254 terminal 12 5/09/19 09:57:34. Item gardens ,broken bag, hole half content peat moss dirt nutrient.i have picture of advertiment.

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1406. We are redoing our kitchen, we purchased all cabinets for Lowes and planned to buy the floor. There was a problem so I called customer service to see how soon the flooring could come in. The representative placed the order so that it would ship from the distribution center to me, about an hour later, the order was changed and the delivery was delayed for over a week. The manager I spoke with said that they cannot ship from distribution center directly to me, that’s why it was changed. She didn’t seem to care that I would have to cancel the order because of the changed delivery. Why did I spend all the time on the phone fixing this problem so that someone could just delete it, remove the solution, and tell me they don’t care this is what is supposed to happen.

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1407. Bought a $800 water heater at Lowes in Enid, OK. It worked for only one week. Was told to get a return authorization number from the water heater company. Called them and was told our warranty was voided and could not send parts to fix it because was not a licensed plumber. Called the manager at Lowes he told me he would have the part mailed to me. Part never arrived. Now manager will not answer any phone calls, is not in or is at lunch 5 times a day. Lowes doesn’t care they sell appliances that are defective and can’t get parts to fix it.

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1408. At 6:29pm in Jacksonville Fl , Regency store # 0503 I was in the garden section check out. Attempting to purchase the Kingsford charcoal 2 bags at 20 lbs each . an employee in the grill area told me , it’s on sale. I saw the sign. I didn’t read the whole sign just the prices. Lady at the register said it rang up regular price , she didn’t hesitate to call manager for an override. She said , it’s on sale tomorrow but a manager already letting people have the sale price. I said , cool. The manager shows up with a ton of attitude , kept saying the sale starts tomorrow , he doesn’t care that 2 employees said I can have it at the sale price, no problem. He was arguing , acting like I’m taking money out of his pocket and he’s pissed about it. I’m ready to bring the charcoal back to the store ! Making me , the customer , feel like some kind of thief , like I’m getting away with something I shouldn’t . like he would come to my apartment and get his charcoal back . I don’t know if he’s having a bad day , but I am a veteran of the U.S.Navy. My fiance and I deserve better than to feel the way he made us feel. Like totally not wanted in his store , how dare we try to take advantage of a sale price on a product that we were told by 2 employees about we’ll get the sale price. We went from feeling invited and welcomed to your store to , why the hell did we bother even thinking about bringing this man any patronage !!! Now I’m pissed and I know full well that no management or employees should ever make customers feel like this. I will be sharing this with everyone and anyone that will read or listen. I spent time in the Persian Gulf and the Indian Ocean on the flight deck of an Aircraft Carrier. I feel insulted and more so in front of my fiance . the manager was about 5 foot 7 inches. Appeared to be of Latin heritage with facial hair I believe. Just so mad about this situation to remember. I called to talk to garden center to get his name , didn’t go through completely. I’ll write it up anyway. I think I’ve been thorough about the incident.

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1409. Lowe’s headquarters and Cary Brown and I feel that everybody don’t have money to buy a lot of stuff it is really and it came up with a decision why don’t y’all have Appliance Windows carpet and flooring pay you in by here you only get three months to get paid for and you play one thing at a time out and they come back and get another and that will help people out even on Windows I need Windows and I can buy here and pay you every time I need a thank you

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1410. I called in a complaint about a store manager in Russellville, AR. She called her employees flunkies. We had had a disagreement over some material we were trying to buy. The employee was very helpful but had priced the material less than what the store manager said it should be. The manager then said the employee had no authority to price this material which was outside and had a lot of broken edges on it. It was to be discounted. That was when the manager said that about an employee who had worked there for over 20 years. We did not get the material, which was fine. The issue we had was with the name she called her employees. This was all done in the open with about ten to twelve people around to hear what she said. We called corporate office and complained. Was told we would get a response in 24 hours. A big laugh. It has been over seven days and still no reply from corporate. We keep calling as we are not giving up. I am ready to take my business someplace else.

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1411. Re: An employee of Lowes. Jack Elliott at the Tustin store and his girlfriend Linda Depp Cashmen and Tracey Depp Cashmen robbed me of millions out of my storage unit. And basically empitied and destroyed my home too. Made false police reports broke my arm. I just saw video of them raping my poor little Amanda. Jack is a pedifile. And his friends robbed millions out of Lowes Irvine store. I am prosicuting to full extent of the law and beyond.

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1412. I ordered a lock for my storm door over a month ago. Nobody has contacted me nor do they have the lock. Everytime I call I get no answer or has anyone followed up on my request!!I actually went into the store and asked to speak to a manager and I stood there for 30 min before I had to leave and never seen a manager!Lowe’s customer service is absolutely horrible!!your compan is in big trouble and it wouldn’t surprise me if the doors don’t close due to such horrible customer service!!my name is David McMichael,my number is 502 200-xxxx. Can anyone please help me with this matter??

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1413. Due to how customers are treated at the California Maryland store, I will now be taking my business to Home Depot since Lowes seems to think it is ok to take peoples money and not provide the the products that were purchased. I have spent literally hours on the phone trying to get a refund for items that were never delivered. The delivery kept being cancelled and rescheduled. After a week of discussing the issue with three General Managers, the refund is still incorrect and continue to be charged for items that were never delivered.

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1414. FANTASTIC Customer Service!!!! Lowes #940. I have been a retail manager for over 22 years and between Mr. Shawn (MOD) and Mr. Norm,Ms. Melissa and Ms. Elizabeth in your paint Dept. I had the an amazing WIN!! We had a problem matching paint for my house yesterday(I had to replace 6 pieces of siding), I painted originally in Oct.2018. After several trips and a lot of patience your people matched exactly the color. I didnot have to repaint entire side of house!!! Thank you to all! Great experience!

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1415. I want to take a moment to recognize an outstanding employee of Lowe’s. I tried to get to the corporate office, although I think it is a very difficult to do so. I have to trust this will get to the appropriate person(s) who can reach out to this employee for his outstanding reflection on Lowe’s. I have shopped at Lowe’s for years for all my large renovations and small ones. I have never met a Lowe’s employee more dedicated, more genuine, more professional or more caring than your sales specialist, Leo Penny at 9955 S. Eastern Ave in Henderson, Nevada 89183. We have recently moved here from Pittsburgh, Pennsylvania. Your employee, Leo stands out, high above any employee we have ever met at any Lowe’s. He is a fine reflection on your organization as a whole. I am sure you know what a great person you have working for you, but I wanted to make sure I told you too! He addresses every concern, listens intently to a customer’s every word, takes control of making Lowe’s look like the leader in the industry it is. Not only does he address the sale, but he is an expert at following up and making sure the customer is #1. I do hope you acknowledge his professionalism. He is very deserving.

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1416. The Lowes in High Point, North Carolina will not answer the phone. Tried calling the store for 2 hours, no answer.

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1417. Lack of Customer Service

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1418. In Dec. 2018 I bought a Relia-Built patio door from your Lowe’s store in Hatfield, PA. I was having it installed as a surprise to my husband. In January it was installed by Lowe’s installation crew. The installation was fine until my husband noticed that the screen door had no “female” counterpart to hook into. There was a latch on the screen door but not the frame. By this time it was February and very windy at times and would blow the screen open.

      I called the installer directly and asked if he would come out and look at this. He told me that this situation was impossible and that there was no latch. Basically I didn’t know what I was talking about. So my husband and I went to the Lowe’s store, checked out the Relia-Built patio door that was exactly like ours and it DID have a latch!

      I explained to the person working there, Scott, and he said to call the Installation number. I did this 2 times. No one ever called me back.

      I call the store and speak to Scott who assures me that they will order the part and once in they would arrange the installation. Now 2 weeks later, I call back to the store. The phone rang endlessly and no answer. The operator came back on and told me that she was told that they were on break and would not be answering the phone until 3pm.

      When Scott called me back he said once again that the part was on order and he was going to check on why it is so late in being delivered.

      In the meantime, it is April, very windy. What am I supposed to do if the wind damages the screen door? It’s been 4 months and no one wasn’t to seem to help. Where is Customer Service? I think they all need a refresher course.

      Anything you can do to speed this along would be helpful.

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1419. Currently getting new siding done on my house as well as gutters and shutters. Work thus fourth has been satisfactory but the logistics of getting the work done has been horrific. There is no communication with the different entities doing the jobs. The project coordinators don’t communicate with the contractors or customers. I would not recommend Lowes to do another job for me or anyone I know because the process is too overwhelming. Why are these other people involved if they don’t know what’s going on.

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1420. Yes I work for Lowe’s for 5 years and would like to know how my hours are given to seasonal works. That’s why people leave. When your Hitler they tell 20 -25 hrs. It’s not fair

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1421. I have been with Lowe’s for well over a decade and spent over $60000. At their store in Salem they suggested I open a commercial account. I did at their request. I have an Advantage card with over $10000 limit. Never late and up-to-date. But Lowe’s on my commercial account got the wrong address and I never received a bill although I went to the store many times asking what is going on. After 6 hours on the phone I can not get Lowe’s to take the account out of collections and let me pay on the commercial account. Soon as I get the chance to pay the accounts off I will never shop there again. No customer loyalty at all.

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1422. ordered a rear entry door exterior

      I ordered a custom made rear entry door and a screen door and paid to have them both installed.The order was placed in December of 2018.They whereto be installed in February of 2019.when the installer arrived with the doors in February the order was wrong!Instead of a rear door they had
      a custom made door for the front of the house.The doors were returned and i contacted loew’ and spoke with a manager who took responsibility and sent a person to take new measurements about a week afterwards.March 20,2019 I contacted Lowe’s to inquire about items in question and was transferred more than once and then the phone was hung up.I then contacted customer support and their efforts to resolve the issues were met with the same confusion. I still want the doors but i do not believe i should have to pay to have them installed considering all that has transpired to date and i’ma long time loyal customer. if this can not be resolved to my satisfaction I would like a full refund

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1423. Princeton WV store extremely poor customer service. Purchased new refrigerator, dishwasher, range and range hood on 2-22-19 was told they had to order the dishwasher and they could deliver on 3-2-19. I spoke with the delivery dept on 3-1-19 and everything was there and they would bring it the next day. I waited at home for my delivery which never came nor did I get a call. I called them at 2:30 that day and was now told that someone was supposed to call me that they now didn’t have my refrigerator which was there the day before and that they would have to order one. I was called on 3/8/19 and told that the refrigerator would be in that day and they could deliver on Monday the 11. I arranged once again to have someone at home to let them In and so at 11AM I had not received a phone call so I called and now am told no dishwasher. I received no apologies or trying to help me out at all. I requested a full refund and will now go elsewhere with my business.

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1424. WATING OVER A WEEEK FOR MY DELIVERY. MANAGEMENT MESSING AROUND WITH ME ,LISA RISBOSKIN. NOW I WAS TO GET MY DELIVERY TODAY, THERE TRUCK BROKE DOWN.A MANAGER WAS TO CALL ME BACK AN HOUR AGO,DAVE. NO CALL BACK. STILL WAITING.

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1425. Hello my name is Angelica Cazarez, I would like to speak with who is in charge of making changes on a hiring process. I am a former employee for who’s career ended in early 2018. Please if I could get a reply back. Thank you

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1426. I am contacting you all to let you know your Lafollette Store has managers and salespeople that just cannot tell the truth to customers.I have been since Thursday trying to get doors delivered to me and still don’t have my doors. Even went to the store in person today 03/02/2019 and talked to your store manager Andrew and even talked to a young man name Jimmy I believe he is the delivery manager and was told I would have some of my doors today 03/02/2019 and here it is 7:30 my time and still have no doors. I have already paid 1893.00 plus deliver fee for these doors I tell you this is not a way to run a business. If I can’t be told the truth then don’t tell me nothing.

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1427. I purchased a quartz countertop from Suzie in cabinets/countertops at the Casa Grande LOWES store. I also purchased 2 bathroom sinks and two faucets. Suzie stated LOWES does not do the plumbing but they can refer a plumber which she did. The plumber arrived and was attempted to install said items for about six hours unsuccessfully. He claimed the one sink the hole was cut oblong and thats why it is leaking. He also placed the riser that comes with the faucet on one sink and not the other. I asked him why and he said when he used it and it leaked. This is laughable. It still leaked without it and he said the hole cut by LOWES installer was cut improperly so he has to find another washer. He left and said he will return in two days. After he left I found the other sink leaked as well. I called him and left a message explaining the situation. I have not heard from him yet. I believe Lowes representative, Suzie, referred this plumber thereby assuming some legal liability. I called Lowes in Casa Grande detailing what occured, and the Manager stated it was between The plumber and myself. I stated to her that Suzie acted as Lowes agent when she referred this plumber and there is a legal liability. My phone # is 520-836-xxxx please contact me and let me know how you want to pursue this matter!!!

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1428. I have been a loyal Lowe’s customer for over a decade. So much so that when I retired, I got a part-time job at Lowes and worked there for 2 1/2 years. Over the past 5 years, I have purchased carpeting, vinyl plank flooring, kitchen appliance suite, many light fixtures, toilets, washer/dryer, closet organization kits, outdoor furniture set, fencing, wood/hardware for 4 barn doors, furniture, paint and so many minor projects that I cannot name them all. Last summer, I decided to go forward with new stone kitchen counters. I found a nationwide stone brand and color that I liked at Home Depot but Lowe’s did not have it. I compromised as I trusted Lowe’s. On September 1st, I selected a granite and signed the contract. After 2-3 weeks, someone came to template my counter tops and said there would need to be a seam in the middle of my sink… the granite I chose was fragile. This was not acceptable so I had to choose a different stone. The gentleman had let me take a picture of the list which identified which stone was considered fragile. I chose one not on the list as fragile. It turns out it was. I chose another…. again it turned out to be fragile. I had to go to a lower cost material which turned out to be higher as it was not on sale. However the lower cost granite would not have to have a seam. Additionally, I paid for 6 square feet more as to not have a seam on the L shaped smaller counter top. After a few weeks, the counters were here! The gentlemen did a good job installing. They left the box for the new faucet (also bought at Lowes) on the counter top after they tested the hole cut for the faucet to make sure it was good. The box happened to be sitting on top of a huge ‘crack’. I did not see it until after the plumber completed the faucet install and I was cleaning and placing everything back in place.
      Here was a diagonal crack across the L shape counter top that I paid for 6 extra square feet not to have a seam. I took picture for Stone Central and for Lowes. The Stone Central agent came out a few weeks later and said it was a fissure. Another several weeks and the Cosentino Reg came out and said yes it was a fissure but in a very bad location and he would file a claim. That was on November 20th. The Lowes Rep said it would take 6-8 weeks. I had to email for status reports. The last one is that the claim was rejected and resubmitted. I am still waiting.
      Believe me, none of you would want this counter top with the ‘fissure’ going from the wall diagonally to the front of the counter top.
      With all the work that Lowes gives to these vendors, I would have thought you had some consideration for your customer’s satisfaction. I trusted Lowe’s to do a good job and I feel angry. I acted in good faith. I wish I would have gone to a local company / a local contractor that would not have let something like this happen.
      I paid a lot for these counter tops. I have been patient for a resolution. If something satisfaction is not reached, I will never buy another thing from Lowes.
      Several people have been in my home and have seen this counter top. They continue to ask if Lowes has replaced it as yet. Sadly the answer is NO. I still protect Lowes saying I am sure things will work out. But I don’t trust that feeling anymore.
      Please look into this and resolve this issue.

      Kathy Howard

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1429. I went to lowes to purchase vertical blinds there was no one there to cut the blind. I asked a sales person he proceeded to call someone on the phone but no one came I spoke to another sales person who also was not able to help me. I went to the customer service desk that sales person said she would call someone she didn’t. I found another sales person and ask for the manager she called the manager and he finally got back to her by phone he never came ou to speak to me and said the person in the paint department would help me. I went to the paint department and no one was there. I finally found the person from the paint department and he did not know how to use the machine to cut the blind. I finally gave up after about an hour and a half and left you store on Oakland Park Blvd in Oakland Park Fl. without the blinds I was intending to buy. I will be hard pressed to visit your store again as the quality of assistance is nil.

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1430. Dear Raul Garcia

      Thank you for your interest in the position of Unload Associate- PT- Sun – Thurs evenings, Job ID# 1520497BR at location 1791, S.W. Tucson, AZ. We sincerely appreciate your interest in career opportunities with Lowe’s. At this time, we have decided to proceed with other candidates.

      This 60 year old, Hispanic, Marine Corps veteran, and retired Federal Law Enforcement Agent thank you.

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1431. I Byron Thomas has been installing for Lowes for over 20 years. I am having a situation with an install for store 2203 to make a long story short a manager told me to install a floor even when I told him that there were problems.The original problem was not moisture. Now the store is holding me accountable and I need help. The more it goes the more they put on me. I have never had this problem. I try talking to Roy Henry but he makes me feel like I don’t know anything. I tried working with store and Roy. I pulled up original floor and was going to install new floor even though we were not at fault all in good faith with store . Now I pulled up floor I found the problem is High moisture. I have emails I would like someone to read between myself and the store. Now they want me to pay labor to put moisture barrier throughout the whole house.

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1432. The details of complaint will be included in a letter addressed to Lowes Ex. Team. My experience related to a kitchen project at the Bartonsville PA store is to involved to include here. Suffice it to say I wish I had gone elsewhere to purchase the products and have them installed.

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1433. I CONTRACTED WITH LOWE’S NOVEMBER 2017 TO INSTALL A CHAIN LINK FENCE WITH PRIVACY SLATS, TODAY FEBRUARY 4, 2019 MY FENCE IS STILL NOT COMPLETE AND NOW THEY ARE TRYING TO CHARGE INTEREST ON THE BALANCE DUE BECAUSE OF COURSE I WAS ON THE PLAN OF NO INTEREST FOR A YEAR BUT WHO WOULD OF THOUGHT A YEAR LATER AND IT IS STILL NOT COMPLETE

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1434. My mother (age 81) and I went to Lowes yesterday to look at items and make a apt for a bathroom remodel. We arrives approx. 10:45 am and choose items we liked, wanting to spend approx. 15,000 and made an appt with the design team at the BURBANK Store ( Hailey took our information and made the appointment for 5:30 that day. When I returned to the store at 5:30 pm, they wasn’t anyone in the design center, I found a man to locate “Michael” whom my appointment was with – I arrived 10 minutes early at 5:35 pm, he finally stopped talking with a co-worker and looked up. He then acknowledged my name and appointment in his book. I started to show him the tile and then another women walked up, said she had an appointment as well. This was at 5:45 pm – he started talking to her, ignoring me and told me he couldn’t help me. He said he was booked and I was just standing there, this was 15 minutes into my appointment. I then asked if he was going to help me – he said no, I could leave….. He was very rude and dis-respectful, he didn’t offer any solution at all, I was there on time and was left standing there, it was horrible. I have never been treated so badly. So un-acceptable. Luckily for me, I didn’t bring my mother back with me to watch this. Michael needs customer service training and more………

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1435. Why does the manager at Lowes Quincy insist their staff to work pallets with the temperature is ZERO and windchill is -12. This employee is subject to frostbite in 5 minutes! Does Lowes really want a lawsuit over this stupid decision?

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1436. I have been trying to be reimbursement for extended warranty services from Lowes. They repeatedly sent the reimbursements to the wrong address and I can not get anyone to call me back and help me.

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1437. Very disappointed with Lowes in Victoria, Tx. We are Senior Citizens that live 25 miles from this store. We ordered a sewer pump on line (through the store) and had it delivered to our home. We received it and installed it but have trouble with it. We reported it to the local Lowes and their personnel told us we had to bring the whole pump into the store but the manufacturer told us just to take in the cord. We finally were able to speak to store mgr. and he issued us a refund on a In-Store credit card and told us we could use this to order another pump on-line. Take note that we had paid cash for the first pump and had already installed it. Well, when I tried to order another pump on-line the store credit card was not accepted. So that means that we have to shell out another $300.00 and we are on a fixed income. We just do not have money lying around. We do have $300 In-Store Credit Card but the store does not have the pump that we need. We have been doing business with this store as long as they have been in Victoria, Tx. They apparently do not value their long time customers. SHAME!

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1438. please call lowes and tell them to sell me the tin building for 270.00 as i bought my first building from them 863-701-9800 the demo has been setting there for 4 years lowes also included the floor too please e mail me and let me know what you are going to do as i do all my shopping at lowes

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1439. I went to the Lowes store in Belle Vernon Pennsylvania on December 8 2018 to set up for their garage door installation department to come out and measure for a new garage door, I was told I would be contacted within 48 hours, on December 19th I still had not had a phone call (this was not the first time the installation crew dropped the ball, in October I purchased new storm doors and never received a call from them, I than contacted an outside contractor to do the work), so on December 19th I contacted the 800 they gave me and talked to a lady about the installation crew and then she put me on hold for 20 minutes and got back on the phone to tell me that I would definately be contacted the next day, which I was not. I had all intentions of going to Lowes to get my money back for the installation crew to come out and I was finally contacted on January 2nd and then the guy came out on January 10th to measure, he told me he would put the information into the system and I would be contacted within a few days by Lowes. On January 17th I called and spoke to Chris the manager at the Belle Vernon Store and he told me he would look into it and I would have a call back from either himself or his sales manager within 24 hours. So here I am 5 days later writing this complaint. I will be calling Lowes Corporate as well to speak to an individual and I will be going to the store to get my $35.00 back and this will be the last time I step foot in their store for anything, it will now be Home Depot that gets my business.

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1440. Trying to call the Port Arthur texas store for the last 30 minutes. No one is answering the phone. What the hell?

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1441. Hello Sir or Madam
      Back in August 11 2018 I purchase 10K in kitchen cabinets at Lowes in Farmingdale New York. At first Barbara Talbot for got to put the order in. It took three weeks to realize that the order that was paid for never was submitted to Kraft Maid. The cabinet I ordered were the BONSAI color. Barbara for got to mention that there might be a different in colors from the catalog to the actual small sample that she provide. 6 weeks later the cabinets were deliver and most of the cabinets came in damage, most doors had to be replace along with the pantry cabinets and the 6” cabinets the 90” panels , missing crown molding damage toe kicks and missing screws. at one point the representative show to my home to place blame on myself and my wife. VER UNPROFFESIONAL. To this day this problem hasn’t been resolved. The store manager was no help in resolving the color except he blames me for Kraft Maid screw up. I either want a portin of my money back a full refund or I will escalate this matter to the court system and it will cost you money to get and Attorney involve, My second matter was with Lowes in Bayshore New York, I purchase 3200.00 in appliances to find out during delivery the refrigerator and microwave came in damage and the replace microwave also came in damage and on to of that they cancel the second refrigerator without me being informed. Theresa Davies the delivery manager was not help and insulted us with her B.S offer to keep the damage refrigerator. Now the store manager Les Seaman was nice to deal with but he also was no help. I should have been credited a portion of the money considering I had to take off from work twice and lost money. I need to know what Lowes will do Otherwise I will filed a complaint with district court for lost time and stress as well as to no resolution with both kitchen cabinets and appliances.

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1442. To whom it may concern, I have been a loyal customer of store #0318 since it opened and will continue to be however after buying a new washer on 1-13-19 we were totally dissatisfied with performance. after contacting store and deciding on a more expensive washer I was informed I will not receive credit for unsatisfactory model until it is at the store after returning from my house. this means I paid for new washer today(1-19-19) then can’t get 330.00 credit difference until new washer is delivered on 1-30-19. I do not feel I should be out over 300 dollars for two weeks. credit should happen when I paid for new washer.this is not right and I am very very unhappy about it. thank you, William Bartmess

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1443. Employee at Lowe’s store #2207 North Augusta, SC… I’d call her white-trash, but that would be an insult to A-shirt wearing trailer dwellers everywhere.
      I had very few items and decided to use the self-serve lane. I have a broken elbow. I was struggling to balance items and avoid shifting anything on my injured arm while scanning my items and running over my shopping list in my mind. I was almost done scanning and checked to make sure I had all the sandpaper needed. While scanning the first pack, I realized I had forgotten one last item. I started to ask the cashier (standing RIGHT BESIDE ME) and if I could leave everything for a minute while I got it. The distraction moved attention from the purse hanging on my hurt arm. The weight shifted, sending pain shooting up my arm and I dropped all three items I was holding in my other hand into the bag. This was 3 times the weight of 1 and the register would have stopped until it was right.
      Before the scale could even register, the cashier snatched up my items and took off, never said a thing or even bothered to look at me. I stood there while other customers stared at me, trying to figure out what had just happened. She was gone for several minutes and the register was screaming to place the item into the bag (NOT “BACK” in the bag)
      She returned shoving her finger in my direction, loudly accusing me of stealing $5 worth of sandpaper. (IF…IF I planned on placing my whole livelihood and reputation on the line by stealing something, do you think it would be a $5 pack of sandpaper?? Seriously.) She glared at me, looking like she was about to attack. I was actually afraid she was going to assault me. The old bitty shielded her badge so I can’t give you her name. The nice blonde lady she brought back with her stood between us with my items. I believe she could feel the forthcoming assault, and did what she could to diffuse the situation, but the damage was done. It was complete embarrassment.
      There is a respectful way to treat customers. “Did you realize you had more than one item?” or “You have to scan each item separately.” or even, “I need to ask my manager about that item. I’ll be right back”
      Her judgmental, abrupt, redneck attitude was uncalled-for. People do not deserve this treatment, especially when our presence in your store is paying your salary!

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1444. Lowes is the only store that will not return any Christmas item after 12/25. No signs posted regarding this nor is it on your receipt.

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1445. My husband and I bought an 18′ heavy duty trailer from Lowes in September of 2018. We paid almost $3,000.00 for it; and as of today we still do not have a title and cannot get license plates for it. It sits by our garage, and is of no use to us at all I have gotten the run around from the managers I have dealt with so, far, mainly Jessica in Texas City Lowes. Promises of a returned call, which never arrives. I am sick of this. DO NOT BUY ANY TRAILER FROM LOWES. My next step is my attorney.

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1446. I was treated like a criminal at the New Hartford , NY store by the MOD, Jeremy, over a refund request for an online order that was incorrectly processed by a sister store. Jeremy was abrupt, callous and just about accused me of trying to pull a fast one. I am 66 years old and have never been treated so harshly. He refused to process the return and sent me back to the sister store where he even gave them a hard time over the phone. The Utica, NY store had two wonderful MODs on duty–Jennifer and Greg that eventually were able to give me my refund with respect. I have never seen such a three ring circus like this between stores in my life. Marvin Ellison has along way to go to fix things and should start by requiring a course in customer service and empathy—-not everyone is a thief and Jeremy should be ashamed of himself for his rude and accusatory demeanor. I think I am going to start dealing with the smaller local companies–they may be a little pricier but at least you get a smile and gratitude for your business.

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1447. you have a military discount program but you neglected to include law enforcement who serve equally for our country. it would be appreciated if you would reconsider your policy.

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1448. Ordered an item over the internet almost a month ago. Received a “Rate Item” from Lowes, search on Lowes.com, which shows the item was delivered. LIE! Item was never shipped what was charged. No one knew the procedure on how to notify the customer. Store Manager called me and asked, “you want to cancel an order”. WTH!!

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1449. 15 min breaks are denied to all cashiers yet the rest of the store receives them. FLSA states you can not give some and not others unless you offer compensation mgrs. at 2687 do not follow this guide discussed with each asm and was told it was not their responsibility or that they were not required to give 15 min breaks

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1450. My ordeal with the Lowe’s store#1934 in Mt.Pocono ,PA began on May 18, 2018. I placed an order # 540842945 for an exterior door item#741053 and storm door item# 585293 installation included and with my military discount came to the total of $1,125.14 and as of today 1/5/19 8 months later; I still have not had the doors installed.
      I’ve been dealing with Brendan, Mike (manager) and Demetrius neither of which knows how to fulfill his position and properly follow through with his job specifications. They (Demetrius and Brendan) lack the basic skills of completing an order. Simple things like inputting correct measurements seems to allude them. The manager Mike has no care for the customers and cannot delegate or discipline his staff for jobs not done and dragging for over 8 months.
      On 6/25/18 the first set of doors arrived wrong size. A month and half later on 8/8/2018 I received a call from Demetrius to please come in to the the store and redo the order, new order was placed. (2nd order)
      On 8/22/18 the installer Dawn called to schedule an install date. Much to my dismay, September 7th was the next available date (4 months from original order).
      On 9/7/18 @11am I called Lowes after a no show install and was told install was cancelled because doors were the wrong size AGAIN!!!
      On 9/22/18 another order was submitted (3rd order). On 10/17/18 doors arrived at Lowes and a scheduled install was for 11/17/18.
      On 11/17/18 only the storm door was at Lowe’s, left message at corporate with complaint.
      On 11/20/18 another order for exterior door was put in (4th order). Doors came in December and was scheduled for install Jan 5 2019 (8 months later). Exterior door was finally installed but unfortunately to my horror and disappointment the door jam was broken. A new order was placed Again!! (5th order). Storm door not installed and now I’m told I have to wait another 6 weeks for the door.
      At this point, 8 months later and after 5 orders I am respectfully requesting a my doors to be installed FREE OF CHARGE and A FULL refund in the amount of $1,125.14 be put back on my credit card from original purchase in May of 2018 for all of my pain, suffering and inconveniences.

      I look forward to hearing from you to rectify this matter!

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1451. I tried filling out an application for employment and when I listed my birthdate the pc replied date is unreasonable. My birthday is 09/29/1939 and i could go no further. Im sure you realize I cannot be denied because of age. This needs to be corrected at once.

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1452. grants wrecker equipment recovered a lowe’s truck almost turned over in ditch , mullins s.c. bill was sent 3 times since invoice date 10\17\18 out of florance s.c. store , sent to Verdell small @ mark lane . would you please help us get paid by lowes . thank you our number 843-423-xxxx , invoice 101718a

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1453. wrong number…………this is customer service not the corporate office

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1454. I went to the Stroudsburg PA Lowes and said I wanted gutters put on my shed and leaf guards put on my existing home. I was given an appointment when “Sal” would come to my house and give me an estimate. Cynthia from the store then called me to say I didn’t have an appointment and that the minimum cost of the job would be $800 because “Sal” had to drive there from Allentown. Sal then called me and said the minimum cost would be $1,800. He obviously didn’t want to be bothered with my smaller job (in my mind I was ready to pay $700). I use Lowes on a regular basis but this seems like a bad business practice. You shouldn’t use subs who pick and choose the jobs they want to do. I will now ask for an estimate from Home Depot. Thanks!

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1455. I wanted to say that I had a great experience at Lowe’s in Westborough, MA, when buy my new washer machine. Meryl helped me, he is not a salesman, but, it was early in the morning (6AM) and the sales staff wasn’t in yet. He was great and very helpful. The delivery team was excellent as well and arrived within the time frame promised and a call was made shortly before arrival. If I have to buy an other appliance, I will buy from Lowe’s and I will also recommend Lowe’s to others. So a big thank you to your team.

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1456. It is to my disappointment of the way Estero Florida Loews is so disappointing since the Manager Anthony has taken the position in this store. I remember him not familiar with product many times. It seems way less customer service and all the good Salespeople are no longer with the company. I also am disturbed that in plumbing I walked away from a very rude salesperson Todd and could smell very strongly alcohol. My profession is in law enforcement and can pick up this very easily and how could that be tolerated and I was told by other employees that has been for a long time. I will no longer frequent this Lowes due to the lack of enthusiasm that use to be In this store and so many I look for like in appliances David was tops, Rick Watters was a top go to manager. There were different people in Electric except thank goodness Ken is still there but your other electrical customer service employee named John is not helpful and says I am sorry I do not know what to tell you? You did have a young woman there Tina who was recommended by so many and knew the whole store and I am told they discharged her. In flooring you still have two top people Tony and Dan. I am sorry but my business cannot return to such unprofessionalism and it is not a pleasure to shop at that store any longer even though it is a most strategic location . Shopping in there the last experience you could hear chatter between associates of disarray and discomfort in this particular working environment. I have realtors and contractors that will be following me in the same choice of no longer shopping Lowes.

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1457. Have a problem that I REALLY tried to get to a live person today to discuss about a large lost rebate amount.. (1) spent over an hour trying to find a way a way to send a message on the internet and found there is no way to do this. I kept being sent to a recording, which isn’t going to help me. (2) Called the customer service # and waited several minutes (supposedly on hold) to get to a live voice. Meanwhile, was bombarded by advertising for various companies wanting you to press a number to respond to them. Finally hung up and tried again and when the recordings started (again) I pressed enough odd numbers to get to a live agent…..who said she had to switch me to that department (rebates). I emphatically asked if I would be speaking to a live person and was told, “yes”….guess what, was sent back to the recordings!! Why isn’t it just possible to send an e-mail to a department to get some service.? This is ridiculous!!!!!

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1458. Update: Although I’m still not pleased with the whole ordeal, and not happy with Lowe’s, I want to commend two individuals at the Lowe’s Store in Fairfax, VA, Store #3274, Shana and BK. They both have been super helpful and professional in attempting to resolve the situation with the appliances I ordered on 03 November 2018. Not to long after I left the 1st feedback, about 4:00 PM EST, at 4:26 PM, Shana called back to say she was just about to arrange for an upgrade to the appliances we ordered, when the appliances we ordered just arrived in the store. She set up for a delivery this Thursday 20 December. Shana news was very welcome and saved our Christmas.

      As I said I would like to commend BK as well. I initially talked to BK on the 13th of December; she was very helpful in trying to track down the appliances and discovered they were in a warehouse in Michigan on the 10th and put on a truck on the 12th. She also e-mailed several people in the distribution change to let them know my situation and followed up with a phone call back to me on the 16th. She was also instrumental in saving our Christmas.

      Both of them deserved to be recognized by Lowe’s Leadership; the two of might have kept me from bolting to Home Depot.

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1459. I’ve been a loyal Lowe’s customer for many many years, but after this experience I’m done with Lowe’s. My wife and I are having our kitchen renovated and needed to order some new kitchen appliances. We looked on the Lowe’s website and picked out the four appliances we liked. on 03 November 2018, we went to the store to order in person. The in store ordering process went very smooth. We set a delivery date of 21 November. On the 21st, the truck arrived as scheduled, but only had the dishwasher. After making a phone call, we were informed the Refrigerator, Gas Range and Over The Range Microwave would be delivered on 08 December. Since the contractors weren’t ready for the appliances yet, the 8th was acceptable. On the 7th we were informed that the appliances were not ready and would now be delivered the 13th, that date was also cancelled due to the appliances not ready, maybe they will be delivered on the 18th. The 18th is here and no appliances. After several phone calls, we are now finding out the new delivery date is 29 December. Of course after Christmas, so we have no way of having our family over for Christmas dinner, since we have no refrigerator or gas range to cook anything. Looks like Lowe’s is Mr Scrooge this year. I have contractors on hold that can’t finish the backsplash until the range and microwave are installed; an electrician is on hold to install the microwave, and a plumber is on hold to install the ice maker and water dispenser on the Refrigerator.

      All of this is totally unsatisfactory and there is no guarantee that the appliances will be delivered on the 29th either. Again, after being a loyal Lowe’s customer all these years, I’m done with them. Hopefully Home Depot is bettor.

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1460. The delivery service XPO used in the Waldorf, MD area is unpredictable and unreliable. I waited for two days for a promised delivery. I had no phone updates from XPO. I would call for updates and received incorrect information. I have heard this complaint about XPO from many of Lowe’s customers. Would love to purchase more appliances but cannot afford to take off two days to sit at home with no pay like I just did last week.

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1461. I purchased several appliances from Lowe’s on black Friday, 11/23/18. It has been a complete nightmare to get my appliances delivered and installed. I have experienced multiple delivery cancellations, vendor changes, and lack of communication from the Lowe’s store. The store in Pasadena, Texas seriously needs to be reviewed.The store managers do not communicate with the customer. It is really frustrating to wait almost a month for my appliances to get installed at an outrageous price!

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1462. I am having a very hard time reaching someone in Accounts Payable. I am the Administrator for A GC in your Installer Program. Can someone please give me a call back @702-743-xxxx

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1463. I ordered a refrigerator online on Thanksgiving . The delivery date was scheduled for today Dec. 12th. So yesterday the (11th) we had our old refrigerator removed. When I called this morning to see what time it would be delivered I found out it wasn’t even at the store. It was at the distribution center and no one can tell me when it will be shipped from the distribution center to the store. It could be as long as 14 days. All it would have taken was for someone to tell me that it was going to be longer. Now I am in a mess with no refrigerator and no one can tell me anything. Everyone that I have talked to has been very nice but can’t give me any definite answers. Talk about lack of communication and no one seems to know what is going on. This will be my last big ticket item I buy from Lowes. I’m sure no one in corporate cares but this is problem that could easily be fixed.

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1464. I went to Lowe’s in Glasgow ky did not receive any help had to get and load toilet,tub,and drywall myself I think I should get compensated for it

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1465. I had former employees, that have been fired and police reports made) were allowed to return stolen goods – My Material – for instore credit. after the police: Daniel Davis claimed to have sent return receipts to my cell but didn’t, and provided me with the instore credit card with balance of $310… that I cannot access bc returns require her driver’s license # which I have no way to access. I have attempted to address this situation with store management several times now… all eventually stating that they couldn’t help solve the situation for one reason or another and that I needed to call corporate office or try again at another time with different personell on duty… I have been robbed out of my material, the funding it was returned for, and even access to the instore credit card that was finally provided to me. Please tell me what my options are here and how to correct this situation!! I need to access the return receipts somehow to press charges and to know exact item #s Returned/Accounted For. instore
      card # – 600649174310112xxxx pin: xxxx

      Again, her name is Daniel Davis aka Danni Davis aka Angel Davis and her husband Mike Davis

      I have other issues to report on this matter, but cannot address them until being helped to access necessary documentation

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1466. Lowes have the worst customer service. I don’t even know where to begin! In February of this year I decided to update my master bathroom and update the flooring in my Kitchen, living room, hallway and spare room. Well, it took 8 MONTHS to get one shower done (after three tries)! As if that wasn’t bad enough then about 3 months after getting our floors installed they started to warp. When someone finally came to look at them they took up a few planks and told us we had a leak,..there was mildew on the floor and it was wet, after getting a plumber and a roofer to look at the house we were told there was no leak. Lowes sent someone else who told use the reason the floor warped was because it was not installed properly…there should have been a moisture barrier installed before the floor were put in, because our home in on pier and beam! Mean while my granddaughter who lives with us has asthma and has been getting sick almost on a weekly basis and even almost got hospitalized due to her severe asthma due to the mildew triggering her asthma!!! On November 28th the original installers came back and took off all the flooring in the kitchen, living room and hallway….there was mildew all over the floors…my wife and I spent that whole weekend trying our best to clean the mildew sine my granddaughter has been so sick….this should have been done by LOWES since they were at fault for not having it installed properly in the first place. It is now December 11….two weeks later and still no one has come to look at this horrific mess! We can’t even put up a Christmas Tree. We have been loyal customers since 1996 using Lowes for every thing that has been updated on our homes of the last 22 years. How hard can it be to correct a problem that was caused by not installing these floor right!!!
      LOWES IS TRULY LIABLE FOR THIS MESS AND WE AS CUSTOMERS SHOULD NEVER HAVE TO GO THROUGH SUCH AGGRAVATION..MY FAMILY HAS LIVED IS A DISORGANIZED HOME FOR ALMOST A YEAR!!! NO ONE SHOULD HAVE TO DO THAT. IT TRULY HAS BEEN HELL!

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1467. LOOKING FOR STOVE I ORDERED THRU LOWES WEBSITE 2 WEEKS AGO after CALLING LOWES ABOUT IT I RECIEVED A CALL 15 HRS LATER BLAMING lg FOR LOSING MY PO ANDY ORDER IT FELL THRU CRACK. SOLUTION.. REORDER IT AND WAIT FOR NEW 1 WHICH MAY OR MAY NOT GET HERE IN 2018.. STOVE WAS SUPPOSE TO BE HERE ON 12/22 REALLY… REALLY.. I HAVE 40 PEOPLE COMING FOR CHRISTMAS AND THAT IS THE BEST LOWES CAN DO… REALLY AND TO TOP IT OFF I CANT EVEN GET IT ON LINE THRU LOWES… ANY SUGGESTIONS?????????????

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1468. The Lowes in Warner Robins, Georgia 2704 Watson Blvd, Warner Robins, GA 31093 is absolutely the worst Lowes I’ve ever went to. The culture of laziness, employees never in their departments, customers on hold for over 30mins and no follow through and it starts and ends with the head, GM Joe Laboda and Chuck Schosser who really don’t care. I dare you to call and ask for millworks department or any department and see what happens. Nothing. Joe is never in the store. Disappointing. I will never shop this Lowes ever again. You should be ashamed.

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1469. I have a myLowes card. The number on the back of the card does not match the number on my account. I cannot edit the number. What can I do. I shop at Lowes often but cannot get my military discount which I have applied and been approved for.

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1470. On the evening of Sunday, November 25th my family and I went to Lowe’s to take advantage of the extended Black Friday sales. We purchased a microwave oven, a glass top oven, Maytag washer/dryer with pedestals set and riding mower. We were told only the microwave was not in stock and, consequently, the items would all be delivered on Saturday, November 30th.
      My husband, eager to work on the yard, picked up the riding lawn mower prior to the 30th of November.
      On Saturday, November 30th, our washer was delivered. Nothing else. I called the store and was quickly connected to an associate in Appliances. I asked her why we had only received the washer when only the microwave was out of stock. During our 29 minutes she said she “saw” why the dryer had not been delivered but offered no explanation. She told me that everything would be delivered the following day. The next day, Sunday, December 1st, the pedestals were delivered and nothing else. On Wednesday, December 5th, our beautiful microwave and oven were delivered and installed. I work away from home during the week so when I came home early this morning and saw that the dryer had not been delivered I called the store. After 10 minutes on hold, Robert (appliance associate), took my call. I politely explained that I had been on hold for 10 minutes (2:16pm-2:26pm) and that I had a question about a delivery. He offered no apology and simply said, “okay”. I gave him the above information and he began to look into the matter. He explained that the dryer was now scheduled for delivery on Saturday, December 15th. I asked him why because we were told the item was in stock on the day we purchased it (11/25). He said he would look into it and placed me on hold for another 10 minutes or so. Thus, 29 minutes after my initial call Robert got back on the line and asked for my number so that I would not have to remain on hold. When we ended the call I called back to the store and asked for the store manager. A person identifying herself as Sara took my call. I asked if she was the store manager. She replied that she was “a” manager and that there was no store manager. I told her that I thought all stores had a store manager and she said that no, there were only service managers. She asked why I was calling and I politely explained that I was having a delivery issue and wanted to ensure that I was talking to a manager that could help resolve it. First, I explained that I had called a little earlier and was on hold for 10 minutes to which she offered no explanation or apology. I then explained everything above to which she said she would look into. I asked if she knew why we would be told an item was in stock and two weeks later it would still not be delivered. She replied she had no idea why we would be told that. I asked her why she would not have any idea as I believed that surely there was an explanation. She was not warm, friendly or apologetic in anyway and said she was not responsible for what the associate told us. I was very surprised and explained that when I was a manager I was responsible for the behavior of my subordinates. I told her that I was surprised to hear her say that and still she did not respond except to ask for my item number. As I began to sift through my receipts and paperwork she asked for my phone number. During our 12 minute call she explained that the dryer in stock was discovered to have been damaged and the remaining dryer was a floor model and they didn’t like to deliver those. I asked her why that had not been explained before and she said she did not know. I asked her if she thought our customer service was subpar and she offered that she would talk to the associate who should have communicated to us about why our deliveries were not made when we were told. I asked her if there was anything else. She replied, “Like what?” and I explained that I thought we should be offered an apology for the unexplained delays on our deliveries to which she asked, “Well, did you want us to deliver a damaged dryer?” I realized that she was unwilling to offer anything further in the way of apology or reassurance so I simply told her to have a pleasant day and hung up. I then got on-line to write this complaint.
      My first question? Am I unreasonable to expect an apology after being placed on hold for 10 minutes? It’s rare that I am on hold for that long but when it’s for a customer service call there is almost always an apology to which I gather to mean that it is understood that such a lengthy wait is not standard and effort would be made to not repeat.
      Also, was it unreasonable to expect to speak to a store manager? Sara’s tone was never friendly and at times, condescending. I do not know how long she has been a service manager but I would think she is better suited to handling issues behind the scenes and not in taking customer complaints. It was such a poor experience that while we have always preferred Lowe’s over Home Depot I am wondering if we should reconsider. One of the reasons we began to go to Lowe’s for everything first is because in our experience the customer service was consistently warmer and more helpful.

      We will wait to see how our complaint is addressed before making a decision on how to rate/review our most recent experience on Yelp and other review sites and whether Lowe’s will remain our home improvement store of choice.
      Thank you and Merry Christmas.

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1471. I when To Lowes Today to get my Pick up order. Staff member Ashley, got my Order and told me to get my own cart to put my stuff. Another member happened to open the exit door pulling on the doors, I followed the staff member to get my cart. When I came back inside Staff member Ashley started helping another customer after I waited for 10 minutes for a pick up order. I politely asked her if I could go? Ashley answered me NO with an attitude, and she asked the other client let me finish with him and I will continue to help you. After that she started going off on me about me trying to break the exit door. She told me in front other customers with an attitude saying I cant open the exit door, if you had broken the door I will have to pay $10,000.00 dollars, I told her I didn’t touch the door I just followed her employee, she keep repeating to me well if u break it u have to pay 10k, I keep telling her I didnt touched the door. I told her if she had a problem she need it to let her staff member know that not me and her answer was I not a manager.Them she keep accusing me of me trying to break the door. I told her well you should do your job and have a Cart there for my Items, thats why is called Pick-Up Service. I told her to check her security cameras. She blow me away with attitude and told me sign here and there is the exit.. prejudicedStaff member. I dont treat people for the way they look, because if that was the case I wouldn’t want to deal with someone who has a earring in their nose for customer service. Ashley needs to Learn not to falsely accuse Customers. Ashley keep yelling me about the door Non stopping. I felt ASHLEY was discriminating ma or prejudice against people of other races, I believed No body particular race is superior to another we all Humans. I’m taking my business to Home Depot.

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1472. On December 5, 2018 I was shopping in your Lowe’s Store in Columbus GA to purchase a dyson vaccum cleaner. I was asked for a sales paper and the associate at the customer service desk handed me on and said that the sale ended that day. After waiting probably 20 minutes to have one brought down from stock I headed to the register to pay. The vacuum rung up for the original price $499.00 and the paper had it for $299.00 for the ball animal 2. The associate came to the register to override and said she didn’t know why it was ringing up, (same associate who gave me the paper and stated that the sale ended that day). She took it to another person (MOD) to look at , later came back with the sale ended on Nov 1. After showing it to me on the paper, myself nor the employees seen that, the print is so small at on the sales paper. Why say the sale ends today. I choose Lowes over Home Depot for a reason, customer service, availability, lowes card holder. I was asked if I still want it for the original price, I declined because of what I was told and no one thought it was a good reason to accommodate me. The MOD never even said sorry for the misunderstanding…no one except the cashier. Guess I need to reconsider what I have always thought about Lowes.

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1473. I purchased a gift card at your Brookhaven Pa. Store and was treated exceptionally poorly upon trying to return item as it was found to have been already redeemed. The customer service representative Marshall told me that it was impossible to happen and I had to speak with Apple Corporation even though I had my reciept and had earlier in the day purchased it. I showed my reciept to no avail from this customer service person. So I went home and sought out the gift card dept at Apple Corporation. After a few minutes of waiting on hold of which I would reccomend the classical music selection if you ever have to call them, however the Customer Service Representative there informed me that third party purchasers such as Lowe’s bought these gift cards from them and held responsibility to assure that cards were valid and functional and that unfortunately many of the third party purchasers often are uneducated in these matters at a store level and that I should indeed have to seek resolution with the Store. So then I returned to the store and Marshall the Customer Service Representative again implying I was wrong, denied me a refund or functional card. I requested to speak to a manager as he was unhelpful to insulting. He then summoned a manager called Stephen who had no Idea the process of honoring your products regarding these gift cards. Robert, by now I am sure you can understand I was not happy with my purchase and though I am sympathetic with staffing at this time of year , in honesty I was made to feel I had done something wrong as manager Stephen tried to find out how to handle Apple Gift Cards. He requested a chair from Marshall as I stood waiting while he went on computer to seek the procedure, as niether worker believed me when I told them I was instructed by Apple that this does happen and that if the Store personnel were unwilling to bring resolution to this matter then I would unfortunately have to call the Corporate Office. Well Robert, if I may call you Rob, Rob the staff at this Store called a LP agent in to assist this what should and think you would agree a simple matter into a rapidly deteriorating experience at tgis store. Apparently Stephen contacted the wrong dept. at Apple and he began questioning me as to why and to who I purchased the 50 dollar gift card for, this wasn’t enough he demanded my email address and told me I beginning to concern him about my purchase and that a case was being opened because he contacted the wrong department at Apple and I waited still Rob, trying to be patient at 15 minutes into this, listening to Stephen twlling me I was being uncooperative though I gave my name, had my reciept and told him I had driver license if neccessary to get a new 50 dollar gift card that worked or my money refunded. He wanted my Apple ID # and the id # of person I bought the card for, who I couldnt reach at the time and was a bit embarrassed by the having to request from them what they intended to use the gift card for and what there Id # was and contact information. My goodness Robert Niblock , I am confident that Lowe’s has higher standards of training and treating patrons with a measure of courtesy that exceeds that which Marshall, Nico the LP agent and Stephen the manager who was clearly irritated at me for coming. He said if I was not going to be more helpful in the investigation and willing to bring Law Enforcement into this and give the FTC and Government my email , the recipients information and fill out there forms, and provide them with any paperwork they deemed neccessary via computers and Rob, when I mentioned what the lady at Apple said, Stephen said That Didnt Matter it was now an investigation and if I didn’t do what he said he wasnt going to help me and I might as well just leave. This is a bit of an embarrassment Rob , though I was impressed with labeled parking for vets, unfortunately these staff members dropped the ball extending respect to merchandise issues. I will be calling the North Carolina Office on Monday as I now still have the 50 dollar gift card I purchased. I truly hope and hold fast that we may bring this matter to a prompt resolution.
      Regards,
      Vice Admiral Theodore Manna USN (ret)

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1474. Regarding store # 1639, 4625 W. Charleston, Las Vegas, NV, 89102
      I went to store #1639 for the 2018 Black Friday appliance sale on November 23rd and was immediately waited on by a very helpful and knowledgeable employee, Maria. While Maria helped me decide on a new range, I was undecided on the type of refrigerator as the 4 models I was interested were not on display. I told Maria I’d check the floor display at the Summerlin store for the other models and meet her Monday afternoon to place the order. The Summerlin store had all 4 models on the floor I was interested in, I made my decision and thought I was good to go.
      Monday, when I got to store #1639, there was no one in appliances. I waited 15 minutes, listening to laughing and partying in the cabinet department. Finally I pressed the assistance needed button. A male employee came by, shut off the recording, told me someone would be with me shortly and walked away. Another 15 minutes passed and two young girls showed up at the appliance desk. One came from the cabinet department party and one from somewhere in the back of the store. I was standing 15 feet from the appliance desk at the stove I wanted to buy but they ignored me because they were texting. I walked up to them and asked if Maria was in and without looking up from her phone, one girl said Maria left for the day, she was sick. I stood there a few minutes longer but that was apparently the end of the conversation as they continued texting, laughing and ignoring me, so I left the store.
      I went back Tuesday and waited 25 minutes while a different female employee was helping a customer track down a receipt from October 2017. Tracking down a receipt at the appliance sales counter with people waiting to buy appliances ? Why wasn’t that being done at the customer service counter ? That said, while I waited, several people came to the area after me and all were looking at appliances. The girl did stop her receipt research to call for help and someone came to help out in appliances. When the male employee walked up, I said “I’m next”, because I was, but he gave me a dirty look and proceeded to wait on a man “holding a dog” that had only been in appliances for a few minutes. As the girl continued making calls and working on the computer looking for the old receipt, I went up front and asked for a manager. A very young man came out and listened to my concerns but was condescending and a little sarcastic in his responses. His narrative and body language gave me the impression I was bothering him.
      About this time, the receipt guy from appliances had made it to the checkout line close to where I was talking to this ASM. He started putting his 2 cents into my conversation with the ASM, yelling from his place in line, but the ASM said nothing. Finally the ASM said he could help me but with his attitude, I was hesitant. I simply said I’d had enough for today, started to leave the store and the ASM started yelling at me in front of everyone in a very sarcastic tone that he hoped I’d have a nice day. If he was trying to make me madder, it worked.
      I almost went back the 3rd day but I decided against it after the previous 2 days and other concerns I have with store #1639. Here are a few examples:
      1. I purchased a pallet of tile in January 2016 which had to be shipped in from a Florida Lowe’s. I scheduled a delivery when the tile came in but soon after, the tile manager called me at home. He was furious that I requested the tile be delivered, demanding an explanation and insisted the tile be delivered by the Lowe’s installers when it was time for the installation. I assured him I was having the tile delivered to save Lowe’s storage space because I was not ready for the installation but I would have Lowe’s install it at a later time. He was insulting, verbally abusive and had no right to call me at home to question me or make me justify my delivery decision. Lowe’s did not get the installation job because of his call.
      2. The purchase of new windows and sliding glass doors for my home in 2017 went wrong in every way possible. Jim was the salesperson and he was nothing but a liar. Everything he told me was incorrect and upon delivery, the installers pointed out that 50% of the windows and sliders opened the wrong direction from the originals. The installers also told me that Jim was incorrect about leaving my wooden shutters up during installation and charged me additional installation fees on the spot before they’d continue. I never received final copies of the window orders or installation agreement from Jim so I had no proof of what had been promised or ordered.
      I called the installation department at the store regarding the windows and sliders that opened the wrong direction and was offered a $1000 discount to keep the windows as delivered. I accepted the offer but now that they are installed and I have to use them, I regret it to this very day.
      3. I’ve also had trouble with electrical employee’s lack of knowledge and paint personnel rudeness. There is no excuse for either.
      4. Not only does this store have the dirtiest restroom of any Lowes I’ve ever been to, when I went in to use the restroom Monday afternoon, a half dressed homeless man was taking a sponge bath in the sink with his clothes and belongings all over the floor around him. He interrupted his bath to come over and get up in my face while I was at still using the urinal to beg for money. I couldn’t get out of there fast enough. Where is your security?
      5. Another concern is all the dogs in the store. I’m highly allergic and they are everywhere. In fact, the employee that came to help out in appliances on Tuesday chose a customer holding a sweater wearing Chihuahua. That was certainly not a service dog and neither are the others I see. Not one dog I’ve seen in this store has ever had the actual service dog vest on.
      When the previous manager Ben and senior ASM James were at this location, there were none of these problems. I remodeled 2 homes out of this store without incident and now I can’t get through 1 without problems and disrespect. I have tried to ignore the issues and continue to work with this store but the inability to buy appliances is the final straw.
      There is no excuse for the poor management, lack of employee supervision or employee disrespect at this store and I am done.
      Rather than going back to store #1639 for a 3rd appliance buying attempt, I went to Home Depot. Yes, they had available employees to help me. Yes they had the exact appliances I was going to purchase at Lowe’s and yes they were the same price. It was a surprisingly pleasant experience and the transaction was handled quickly.
      I am done with Lowe’s and I will NOT go back. I won’t beg to buy something, I won’t have my decisions questioned by your employees and certainly will not stand for any more of their disrespect. I will also be calling to close the My Lowe’s account I have. Best of luck with store #1639.

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1475. Re 11%Rebate, tracking number kbkl-6573-5485, $78.38. This purchase was made 5/17/18. I still have not received my rebate. Please tell me what is taking so long, and what is the current status of this issue

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1476. I better hear back from the CEO are I get social media involved local news involved I will get a hundred people outside that Lowe’s in Kansas City Kansas on State avenue I want apology for the man accused my girlfriend stealing something car tags they took our picture I came my name to register some ephedrine my discount nobody was taking nothing he was totally out of line how embarrassing unbelievable can we treated like this and if I don’t get an apology from Lowe’s and the guy that accuse her my dad is the retired sheriff in this town I will pull what ever strings it takes to make you pay I have money Robert niblock I will spend every last dime I want a written apology from Lowe’s that face-to-face apology from the man who accused my girlfriend I am a man of my word I will hear back from you soon thanks

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1477. I’ll be calling you this is so unbelievable I was in your Lowe’s on State avenue in Kansas City Kansas and I’m a veteran and my girlfriend picked up some product and she don’t want us to sit it back on the shelf will they blame her for stealing it they took our picture they took down our tags number it was so embarrassing if if I don’t get a written apology from Lowe’s and the guy that blame her I will put it all over social media I will get the news involved channel for that is I will have a picket I will come up there with my veteran buddies will hold up signs will make sure that this will not happen again the people that does not steal it’s unbelievable I am so pissed off thank you very much

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1478. I have spent 33000.00 on a kitchen remodel back in June and have had issues with warped cupboard doors which they g=have sent new ones but I cannot get them to get them installed. Have called the Burlington iowa store several times and also head cooperate office and spoke to nice lady which after that lowes did call me and had the contractor call but contractor no longer works there and still no one has come and fixed my issues.

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1479. For a year now I have been having trouble very time im in lowe’s in Arlington Wa This last time I went in to buy indoor outdoor carpet their rack did not work but the carpet I wanted was at the bottom of the rack. But because it didn’t spin they would not sell me any. I guess they didn’t feel like helping me. So I went to Home Depot where I got excellent service. Even though Lowes is closer I wont be back. they don’t care about their customers.

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1480. We have recently bought some Allen & Roth cushions, and the base cushions are all sagging, there is enough filling in them, we haven’t even had them six month yet, this isn’t good at all, I am really annoyed, that the cushions have gone like this,and they weren’t cheap to buy, is there anything you can do for me.

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1481. Have you ever done any renovating or updating? It is a stressful process.

      Krissy Shinestine, Libbi Johnson and Claire Wilson of Lowe’s, 4252 Royal Pine Drive, Colorado Springs, CO 80920, Store #2578, helped make the process easier. They took care of everything start-to-finish. We had work done in our master bath where carpet was removed and replaced with tile, replaced jetted tub with new and shower doors, tiled guest bathroom, tiled laundry room, extended wood floor from entry to dining room and carpet replaced upstairs. When I had an issue, I contacted them, and they contacted the vendor to resolve. They have General Contractors they use, and Dan Schiltz was AMAZING on his attention to detail in laying of tiles.
      The whole team kept us informed along the way and always got back to me right away with any of my concerns or questions.

      I had mixed emotions because it was nice getting things done and working with the team but glad it’s done. Everyone keep telling not to use Lowe’s, but I feel they took care of me.

      Lowe’s did my fence installation yesterday and they’re going to rebuild my deck, once I get HOA approval.

      THANK YOU LOWE’s

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1482. Made an order online last week, never received a conformation email. Called customer service yesterday and no record of order with Lowe’s. This is not the first time that this has happened, but it will be the last time, since I don’t ever plan to buy anything else from Lowe’s. We have had major construction on our home in the last 2 years, and because of these issues with Lowe’s, I formed the contractor to get NOTHING from Lowe’s! I think that it a shame that the company does not follow up with complaints made to the store! The last issue we had went on for 10 weeks. After many trip to the store and talking to everyone from the manager down to the maintenance man, after 6 weeks one genius finally decided to put a tracer on the order! Still nothing! 4 weeks later after we had purchased the same exact items from Amazon and received them in 72 hours, we got a call from a trucking company in NC who had a delivery for us! Needless to say we refused shipment, then, that’s not all. We had to wait for several days to get our money returned, because they wanted to make sure we had not gotten the order and was pulling the wool over their eyes.
      Well, enough said, and I am sure you have heard enough, but I was so frustrated this time that I told my husband, I AM DONE WITH LOWES!

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1483. I bought a collapsible dolly on October 5. They are arguing the thirty day thing. The wheel actually came apart on the 4th after 8 I want to a change manager hung up on me. This is ridiculous. I have no car and thus is how I get my groceries etc. I am I. SS’I. 8
      750 A MONTH. GIVE ME. BREAK.

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1484. I applied for a job at one of the stores and I was more than qualified and still the HR department didn’t even setup a interview with me they just tossed me out like a peace of garbage but yet they say equal opportunity employment! Yay right!

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1485. Lowe’s May need to make sure that their cashiers are nice to all customers. Not just to the ones that are the same as they are. Because I am some body too and I shop at the Rome Ga store all the time. This is the first time I have ever felt like a secondhand customer. I was offended just because I am white. I may not go back because no one want to shop and made to fill like that.

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1486. These appliances were ordered and paid for JULY 2018.
      Does it take that long to get appliances? Was the hood fan paid for and not ordered or was that refunded also along with under counter lights?
      (following are emails last I heard from Lowes)
      From Kim Bangert
      Would like appliances, stove, frig, dishwasher, hood fan and under counter lighting delivered.

      Williams, Cynthia – Cynthia J
      Mon, Oct 15, 3:50 PM (7 days ago)
      We can set up the appliances for delivery the hood fan was not ordered and the under counter lighting was returned and refunded. I will give your information to the appliance team to be taken care of.
      Cynde Williams
      Install sales manager
      Lowe’s Store 0319 Billings, MT
      406-655-9317

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1487. I just want Lowe’s to honor the sticker price that is shown on the product.

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1488. Hello,
      Thank you. Your Great Southern Store made it enjoyable again, to shop at Lowes. I reside in Columbus, Ohio.
      I have shopped in a few of your Columbus stores. Sometime the shopping visit is O.K.- Sometimes not so O.K. That said, my recent visit to the Great Southern store put the O.K. back in shopping at Lowes, again.

      Customer Service might be a simple concept, but when you seeing it playing out it is a good thing. Thank you!

      Andy, Howard, and Ben with Millwork. Curtis, with Fencing. Stacy, the store manager there at Great Southern store was just very kind, and followed up !!!

      Thank you all, for making shopping @ Lowes enjoyable again.
      Sincerely,
      Stephanie Glover

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1489. We have been with Lowe’s in Coral Springs since 2006 and have steadily watched it go down hill to a point that I hardly ever go there now on Sunday we purchased a washing machine and drier we were told we would get a call between 6:00 pm and 9:00 pm Sunday night that never happened the following day my wife called and got a run around from the staff who are always very rude and impatient she ended up driving to Lowe’s and once again was passed from one person to another she finally talked to a manager who said the machines would be there at 1:00 pm the installers arrived at 2:00 pm told my wife that they could not turn off the water I came home and turned of the water without any problem cut a long story short the machines have still not been installed they may be installed on Thursday but my wife had to deal with an absolute idiot of a manager this will be the last time we will ever shop at Lowe’s they are useless

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1490. I wanted to leave a review of my experience with Lowes in ordering a range. On September 12th, I ordered an LG range from the 800 number. It was to be delivered on October 3rd. I took off from work and waited around all day waiting on the range which never came. By 4:00 I was starting to think it was not coming, so I called the 800 number. Two phone calls later I found out that my order had been canceled in the store as the range arrived damaged. First, why would the person in the store cancel the order, in lieu of sending the damaged unit back and reordering? Second, why had no one called me, the customer, prior to the delivery date to let me know what was going on?

      After two more calls, I am told I need to go into the store to reorder. Again, why would I need to do this?However, I went into the store only to find out I was at the wrong store. Apparently, there is no rhyme or reason as to how they assign these orders to local stores. The closest Lowes to me is in Upper Marlboro, MD. However, my order went to a Washington, DC store (go figure). This was my second bad experience. When I got to the Upper Marlboro store I went to the appliance department. I waited 20 minutes while they paged an employee who never showed up. There were other customers in the department as well waiting for help. After 20 minutes, I went to the front of the store to request a store manager. Again, I had to wait 20 minutes before that person bothered to come. This person then proceeds to tell me that my order was at the DC store not there and that I would now not be able to get my order until November 22, as it was a special order, and maybe I should consider purchasing something that is in stock in the store. I informed her that I had done my research and the range I ordered was the one I wanted. I also told her that the Cust. Svc. rep indicated that as a result of all the mistakes made with this order I should talk to store manager about some reciprocity. She informed me for that to happen I would have to go to the DC store. Are not all the Lowes–Lowes stores, why should I the customer have to run around town to correct their mistake and be granted some relief.

      I then went home and called the 800 number back who placed the new order. Now I am told that the item wont come until November 23rd. The reason I started in September was because I knew my current range was on its last leg, and I wanted a new range before the holidays came. I thought 2-1/2 months was plenty of time, but I guess not if you are ordering through lowes.

      So now the store (DC again) call me to inform me that they have my order and that it won’t even arrive at the store until November 24th. So I suggest they call LG and explain that the original order came damaged and see if they can expedite the order. She calls me back to tell me that it is not possible as LG does not have them in stock. At this point they were going to check on something comparable in the LG line they could extend to me at the same price. I never heard back from them. On yesterday, October 15th, I called LG myself to check on availability, I found out that the same model I order was available, or would be as of today. I then called Lowes (800 number who referred me back to the store), it took two phone calls as my first was put on hold for 23 minutes and the operator never came back to the phone, It took another 15 minutes on the second call to reach someone who cancelled the other range and reordered the black stainless one. There was not even a mention of doing anything to compensate me for the stress, inconvenience, and sheer incompetence of their process. Because of this next time I will go to one of their competitors (Home Depot or Best Buy). Lowes is not the only game in town, They need to understand that before they go the way of Hechingers! My next step is to go onto twitter and make other customers aware and let them know unless they have 4-5 months, don’t order from Lowes!!

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1491. I am gravely disappointed that Marvin Ellison closed the Orchard Supply Stores in San Jose. Ellison is a cut and burn CEO not knowing the business OSH provided to supplement Lowes. Many time I could not find what I needed at Lowe’s and went to Orchard supple to find it. I have seen this type of CEO before. Cut without thinking about customer’s needs. What did he do for J.C. Penny. Not much. i am a Lowe’s credit card holder but I can find what I need at Home Depot.

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      1. He once was in upper management at Home Depot

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1492. To Whom It May Concern:

      I was in your Lowes store #2261 on Saturday October 13, 2018 at 18:38 and had a conflict with one of your customer service Personnel on that date. I needed to have my credit card looked up which Elle did for me. She proceeded to ring up my items, a Grab bar, 3 small flashlights and a timer. Then she walked away from me. I needed a bag to exit the store. Elle when to ring up another customer, I stated I needed a bag, but it fell on deaf ears of both the personnel behind the Customer service counter. I stated it again but no one seemed to hear. I nugged the other counter personnel girl on her right arm, who was on the phone, for a bag. She stated sharply and loudly, “Don’t you touch me”. I stated I need a bag. She stated “don’t you lay your hands on me”. In amazement, and truly exhaustion, I stated forget the bag. She said “You got that”. As I was approaching the door, “I stated you don’t have to be a b**** to me, I just wanted a bag.” She called at me, “what did you say?” I repeated it to her, as she was very wrong to talk to a regular customer in that manner. “You don’t lay your hands on me”, as she was bobbing her head. I told her she didn’t have to get all Ghetto on me, she is working and needs to be aware of customers. “Your ghetto” she stated. I stated I can call the manager from my phone. I left the store.
      I called the store when I got to my car and left off my stuff in my car.. I went to the lumber check out and called the store on my phone. Finally a manager (a female) did answer the call and I asked for her to meet me in lumber, register 1. A man came down and was answering another customer’s questions and then he stated can I help you. I stated I was waiting for a manager and he stated he was one. I told him the event, as I am telling you.
      It is important to state that the whole time the person I had the conflict was on the phone with another customer, speaking to me in the manner that she did. The other phone customer had to hear her as she talked loudly, rudely and out of turn to another customer.

      I am a regular customer, and actually that day I passed 2 Lowe’s and 2 Home Depot, as the Job I am working at is in Fort Myers, but I usually stop at the one close to my home, which is this store. In fact on Tuesday, I spent over $1000 for sinks, garbage disposals, and faucets. I will shortly be working on a entire kitchen renovation in the next couple of weeks. As well as a Garage renovation coming up at Thanksgiving.
      I make big purchases at least 4 to 6 times a month.
      I did not appreciate the girl’s response to a simple and non-malice nug, and I do not believe Lowe’s wants this to be the person that customers need to interact with. Not only was she rude and belligerent to me, but the customer on the phone was witness to the event as well. She was not aware of other customers in her area. even when I came up and was waiting to be checked out, as she was facing me. Elle had to move from her station to assist me. The girl in the Lumber check out immediately acknowledge me even tho I was just standing there.
      This was a very unpleasant interaction in your store, mostly due an employee who has no sense that she is there to help the customer, not to ignore, insult and berate the customer
      I would appreciate their response for this event.

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1493. I purchased a Lowes protection plan when I purchased a dishwasher. The dishwasher broke with the following issues, would not turn off, brackets broke and it leaked water on the floor and underneath unit.

      Seeing the brackets broken and water on the floor I shut down the main circuit breaker to dishwasher and pulled the unit from the space and cleaned up all water on the floor.

      In doing so I am told this voided the contract, so in your terms I am supposed to leave unit alone, let water sit on floor and ruin cabinets and flooring, also mention the hazard of slipping and falling on the floor till your repair people can come out which is another issue ( not good at all) in trying to make that appointment.

      Rhonda, called me and explained the reason which is total B.S, If Lowes employees tell you that it will be replaced if it cannot be repaired to sell your plan and then its not honored what does that say about your company?

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1494. I had a toilet installed that was too large to open one of the doors into the bathroom on August 3rd. After I called them 4 times (August 9th, 20th, 29th and September 14th), I finally received 2 calls..one (September 17th for yet another apology and another today (September 18th) saying maybe by the end of October I COULD have my issue resolved. Poor customer service!!

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1495. I forgot to mention the store:
      LOWE’S OF DOUGLAS, GA
      Store #: 1783
      1340 BOWENS MILL RD SE
      DOUGLAS, GA 31533
      ORDER: 354356899

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1496. I purchased a over the stove microwave oven on July 30th, 2018. I was told I had to pay a $35 fee for a installer to do onsite inspection to ensure the job could be done. According to the sales associate I should receive a call from the installer within 48 hrs. They supposedly check their work orders daily. That didn’t happen until I called back 96 hrs later asking when will I hear from the installer, they made additional calls and contacted installer. We agreed to a date to meet up at home late afternoon after work. He finally shows up, we chatted socially, then I popped the question did you not know about this install? He went on to give an obscure explanation and thought he was here to inspect work area for a in wall oven unit. (Did he really check his work orders?) Not even close. His bumbling explanation tells me he didn’t and he was there as a reaction from the store. The oven was not in at the time, and I explained it was due August 20, 2018 instead I got an email stating the oven arrived at the store on August 18, 2018. I called days later to the associate who sold the unit and I asked when was the installer coming to bring and install unit. He had no idea what was going on, then said “Oh, you have to pay for installation before he does the work and the initial $35 would be credited to the final bill”. Now I am thinking ok,I could have then the full amount like I am about to do to get this installer to do his job. Again he tells me the installer will be calling me in a couple days. NEVER HAPPENED! I called days later and they are shocked the unit has not yet been installed by then. I was August 27th, 2018. I call again, and again the store contacts the installer who later calls to arrange a day and time. The installer wanted to do it on a Thursday, August 30th , I opted for Wednesday the 29th, we had been more than patient enough. He said He will try, it may be late, but will try, if not, he would call to arrange Thursday or Friday. He never called back. I went out of town for Labor day weekend, and on the way back I called to inquire on the installation. Again the store scrambled to reach installer. He did not call me instead, kept associate on another line to relay if it was ok to install on Tuesday, September 04, 2018, again late but after 6pm. It is now 7:40pm no call, no installation. I will be cancelling the sale of the unit, and getting refund from Lowes and taking business to Home Depot. I read in another complaint that mgrs like to throw out liberally the excuse they don’t control the installers or schedule. That is a cop out. Lowes seeks, vets, and hire local installers, and are bound by Lowes terms. Why in the hell would they guarantee their installations? Based on my experience with this LOWES, and this is not the first time they screwed things up on installation, Is that they hire incompetent employees, and supporting contractors. Now to be fair they have some good ones there, I have met them. But overall LOWES is in a sad state of affairs, and lack REAL LEADERSHIP. I will hesitantly will be taking my future business to LOWES COMPETITORS for the foreseeable future. Let see how long LOWES takes notice of this complaint. I don’t really expect any response or change. There is a reason why LOWES is lagging behind Home Depot and why they are were in the news recently about store closings, and trimming inventory to keep their heads above water. Lowes is about to go through what Home Depot had to overcome a few years ago to remain relevant in the industry. HIRING COMPETENT PEOPLE IS CRITICAL!!!!

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      1. This is a common thing with Lowes….sad but true! What really makes it worse is they seem to not care at all!

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1497. Your Veterans Military Discount Policy: I was in your Corpus Christi Lowe’s 8.1.2018 to purchase a kitchen sink faucet. Got to the check out counter and asked for a military discount and they told me I had to give my telephone number to recieve the discount. I refused to give my number and paid the full price without the discount. I thought about all the times I bought products at lowe’s before and all I had to do was show my military ID to recieve the discount and to my surprise the way you are treating veterans.(WOW) what a way to treat our veterans!! Sir just like many others I protest your policy towards veterans and choose to buy the items I need at other stores that only ask veterans to show their military ID to recieve this discount. To be clear , I use to buy the products I needed from you, but now I will get these products from someone else.

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1498. Update from 1 month ago.
      July 30,2018 @ 9:30 am, Lowes was to install both doors ordered today. However everything was confirmed by corporate all product was correct and the install was to take place. Lowes rep. Cody arrived at my residence and stated the door was wrong and again has to be reordered. The wait will be another 3-4 weeks. WHAT IS GOING ON!!!! I WANT BBB TO help me with getting this job complete. I am exhausted on options for help. Please do not close this complaint till job is completed. Also I haven’t heard anything from corporate. March 28th doors were ordered. This is the fourth time doors were reordered.

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1499. Purchased a patio door, in store , and in stock. It has been more than a month, can’t seem to get this door installed, by the Lowes installers. They have poor, and unreliable help they contract out for their installations. This is the second time around, for the Washington, Missouri Lowes store.
      We will have to purchase from another store, can’t depend on them.

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1500. On Saturday, July 28th, we went to Lowe’s on MacArthur Rd. Whitehall, PA. Although it’s been 48 hours we are still seething over the service we did/DID NOT receive. We went to purchase a refrigerator only to find out there wasn’t a sales clerk in the appliance department. Several times we approached the unmanned service desk in the appliance department. After 45 minutes of waiting we went to customer service. Shortly thereafter a very nice gentleman from the plumbing department made an attempt to help us. He admitted he knew nothing about refrigerators so back to customer service we go. We asked to speak to the manager or assistant manager which was nowhere to be found, so, back to the customer service desk for a 3rd time.
      This is no way reflective on the very nice young lady from customer service that left her register to help us complete the sale. On a Saturday morning, when your store is probably at it’s busiest, you had a totally unmanned appliance department. After 1 1/2 hours we completed our purchase which could have been done immediately upon arrival since we knew which refrigerator we wanted… OUTRAGEOUS!!! For clarification we were given a 10% discount due to this unfortunate incident. However, this does not fix the store’s service. You run the risk that a future recurrence could end our patronage.

      Frustrated customers,
      Karen & Don Evans

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1501. On July 19th I went to my local Lowes Store, 1685, to get help with my account. (I was told to see the Store Manager by Syncphony Bank) so I asked for the Store Manager and was told it was his day off. I then was directed to speak with Steve, some kind of Service Manager. I asked him if we could sit down because I had some questions, so we did. While I was explaining my situation regarding a washer that I bought and returned and another one that I bought which was cheaper, I showed him a return that had been made and I didn’t know what i was for. He took down my name and and the return amount and went to a register to pull it up. He told me that it was the return of a washer. I told him that I spent $763.60 on the first washer and actually paid that one off (so I thought) and then I purchased a washer for $635.00. He then seemed to get irritated with me and told me that Annie at the register could take care of all of this and I should talk with her. He got up and went to the customer service desk and spoke with Annie. He seemed to cop an attitude which I didn’t appreciate since he could see that it was apparent that I was in distress about this. He really didn’t seem like he wanted to take time to even speak with me but when I insisted that we sit down he went along with it. This all took place this morning, July 19th at around 8:15 a.m. He needs to have some “attitude” training. If I would have had that kind of attitude when I owned my business, I wouldn’t have had any business at all.

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1502. I went to Lowe’s store #1579 to buy a refrigerator, washer, dryer, and dishwasher. When I asked about delivery they said they couldn’t deliver the appliances since no delivery folks were available. So I went to a different Lowe’s (store #2480) and asked the same questions. They said they could deliver within a week and so I purchased all four appliances (well over $3,500.00). After the install
      about two days later, my wife told me the dishwasher did not have a heating element and so we went to store#1579 and wanted them to de-install that dishwasher which we never used and bought another dishwasher (different brand) to deliver and install.
      Well the delivery and install/de-install took place about a week later but then Lowe’s was supposed to refund my money on the original dishwasher however, I got the story that until the delivery guy brings it to the store they cannot refund it. So I went back to store #1579 about 10 times now trying to get this taken care of and this has been going on for over a month now and still no refund. Every time I’ve gone there to speak to a Manager it seems there are never any Managers there.
      And by the way, delivery was not free as you advertise on TV. Truth in advertising is a law.
      I want my refund!

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1503. I would like to voice my opinion about a problem I had with the Lowes store in Hammond, La. I purchased a washer from the store on July 10, 2018. The dept. worker was kind and courteous and very helpful in getting me what I wanted in a washing machine. With that being said it all went down hell form there. The washing machine was not in stock so the clerk told me it would be Saturday before it could be delivered. I accepted that for what it was. On Friday , July 15 I received a call from the person which handles deliveries stating that they would be out on Saturday and would call me prior to making my stop. He did not ask me to call and confirm if I would be there but, we had talked about that when I purchased it and said that I would be there. Well Saturday came and went and no delivery. I assumed that someone would call and let me know that I would not be getting my delivery. Unfortunately that did not happen. I wanted until Monday thinking that they would call to say they were coming out today to deliver. They did not so I called them. After doing the hokie pokie on the phone with auto dialers sending me to different connections and no one answering the phone I continued to call until on the 8th try I got to speak to a person. That person told me that I did not call on Saturday to confirm my delivery so they did not come. Hog wash! it was already confirmed when I purchased it. When I asked to have it delivery today , Monday they informed me they could not and it would be the next day before they could drop it off. With That I optioned to pick it up myself. I have be going to this Store since it opened in 2001 I believe and have seen the decline in service, product inventory and it has disappointed me to know end. I believe if someone tells you they are going to do something and you have given them your money and years of patronage they should follow through. I went to the store and it was like half of the workers were on weekend recovery. Not all because some were as helpful as I could except. Come on LOWES let get with it and help your customers.

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1504. Well I have to say that the Lowes in Beech Grove Indiana is about the poorest customer service i have ever encountered I ordered custom blinds and paid for them in cash not on credit or layaway or installments….cold hard earned cash it was a chunk of change for all the windows in my home….that was the first week in april…we are now in July…and the job is still not completed….after several attempts to get the right parts….and many calls to the store…where no one wants to take responsibility…..the installer even went to the store and called them after every failed parts attempt….lets see they brag about being Veteran Friendly….hey and they even give a discount to veterans…welllll this veteran family will never purchase anything from that store again…promises made none ever kept….this is not my first rodeo with them and poor customer service i purchased an extended warranty on my front load washer and dryer…it took 4 months to get the washer from leaking after damage to my wall which they say contact Samsung about….REALLYYYYY….incredible how they stay in business

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1505. On May 25th, I called the 800-445-6937 (Lowes) to order a pool light. The woman checked to see if any of the local stores had it in stock, no one in my area did. She ( the Lowes customer service girl) ordered it, I paid with CC and was told that I would receive it in 2 weeks. It’s now July 10, 2018 and no light. They said it was already delivered to my house. I asked to see the shipping and delivery label. After 3 attempts that someone would get back to me. The vender was not making these for years. Check your CC statements when dealing with this company. I try to stay out of that store because no one there seems to have any knowledge on how to deal with the public. Store should be named Lowest.

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1506. I had a terrible experience with an asst. manager at your store in Dallas on Northwest Hwy,I couldn’t find a particular item so as she was walking by talking on her phone I asked if she could help me and she yelled at me can”t you see I”m on the phone. So I asked to speak to the Store Manager and she said she was,but as I was walking away an associate said that she was not the Store Manger and they will tell you that because the Store Mgr. is also female so no one would know who you were talking about and they will laugh it off or throw it under the rug and no one would be the wiser. They also gave me her name Colleen Birmingham and claimed that she had the other mangers there fooled.

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1507. bought a brand new troy bilt riding mower. sales man didn’t even want to haggle he just said guy bought it and brought it back same day and said it was too small for his yard.. so I bought it and a trailer spent over 1700. well after cutting my grass and I kept sliding I decided to look under seat and thought only one screw held it together till I took the seat off after I fell off after I recently had shoulder surgery and son just passed away thank god I didn’t let my younger son use it. I could of lost him so what do I do. return it and get an upgrade or return it and they can lose my 1000 a month I spend there for my asphalt business. or I return it sue and go to home depot because documentation says all inspected and all parts there and I know when you got x in writing it screws the seller. I lost my son and had surgery and got screwed on a lawn mower ,im not happy. if they don’t mind getting fired I will easily pull them to parking lot and beat their ass. you chose the job so treat people with respect and believe in karma cuz it comes around .

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1508. I ordered a fire pit online it came in three days but half the parts were missing. I’ve called Lowes customer care four times in three weeks I still have no parts. I am very unhappy with Lowes I will never shop there again.This is past pitiful.

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1509. I went to Lowe’s in Conroe, TX twice yesterday to purchase mulch. They were unable to sell it as there was not staff access the supply! Management problems????

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1510. 6/22/2018
      Storm and Entry Door Update.
      Last update: 6/21/2018
      Today 6/22/18 @ 12:24 Called East York, PA Lowes for an update on my doors. Spoke with Doors and Window Rep. Was told again for the THIRD time my doors were measured wrong and it will be another 3 weeks before they will be installed. The new date for installment is around July 20, 2018.
      Order for doors were placed on March 28, 2018!!!! Next step is York, PA Local News Paper!!!!!!

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1511. I’ve requested Jason from the Columbus GA store contact me concerning my purchase/install and follow up. He has NOT made any attempt to contact me. I’ve tried talking to a regional manager or district manager only to be told Loews does not have either. My first call I spent 20 minutes waiting to talk to someone and was disconnected. My next call I spent over an hour on your corporate number going from one person to the next telling them what I wanted. I spoke to at least 5 people. Dealing with Loews is a train wreck. You’re business model does not value customers. I will be opening an issue with the Better Business Bureau this week seeing as I haven’t received a call from Jason. I went to the store, he was off that night. I was assured he would get my message and contact me. It hasn’t happened. I don’t understand why poor customer service isn’t addressed at the corporate level. The reason is becoming evident. Loews core values are nonexistent.

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1512. Storm and Entry Door update from 6/13/2018.
      6/20 @ 4:10 pm Lowes rep. Deiadra, (CPO) left a msg at 16:10 on my hm # stating something about credit.
      6/21 @ 10 am returned call to Lowes, 877-505-4923 and spoke with Rep. who was very indignant. First she stated nothing shows on my file that any one called me. Second she blamed the Manufacturer for my doors not being installed by now. (Order placed March 28th) Third she told me Lowes wasn’t responsible for my door problems when I informed her I had spoken to every one possible concerning the doors and every time I was given a different answer as to what the reason was behind the doors not being installed. Unbelievable. We are near the end of the month in June and I’m still waiting to have the doors installed. On June 15th the East York , PA Manager, Jamie stated he would get back to me about the doors, Still waiting on the call.
      I will never purchase another item from Lowes again!!! Shame on you Lowes. You lost a very good customer!!!!!

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1513. Bottom line…” LOWE’S DOESN’T CARE!!!” We went there with a Home Depot directly across the highway because for some stupid reason we thought we would get better service. OMG!!! We were completely WRONG!.. My wife and I were treated like we were wasting their time. So we went across the street to Home Depot and YES!!! Thank You Very Much HOME DEPOT… They took the time to help us with all our needs and treated us like Human Beings… Don’t waste your time going to Lowe’s. I’m sure there are people that have had similar experiences with both stores, so I guess you can decide for yourselves but in Roseburg Oregon for my wife and I it’s a no brainer… F.U. LOWE’S…. THANK YOU HOME DEPOT!!!!

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      1. couldn’t agree anymore with ya LOWE’S COULDN’T CARE LESS ABOUT THERE CUSTOMERS

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1514. Location 907 in Davenport, Iowa needs an overhaul of people. Starting at Management and going on down the ladder. I ordered online for store pick up a few pieces of lumber and a tool. When I got to the store to retrieve my order, the service person laid my boards out on the counter and said “There you go”. No cart, no asking if I needed assistance, nothing. When I said the boards are warped, he said” they come to us that way”. When I got home I called the store and asked for the store manager. When the woman picked up she said “This is Pat”. I asked if she was the store manager and again she said “This is Pat” I asked again and she said she was one of the store managers. She seemed like she was in a rush. When I told he my experience, she still seemed in a rush. My store has been creeping downhill for some time. Store needs to wipe the board clean and start back with people who want to do the job, instead of people who just want a check. I’m taking my business to Menards and Home Depot where I feel appreciated as a customer and am treated like a valued customer.

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1515. Seems like delivery is an issue that Lowe’s needs to work on. 2 weeks have gone by since delivery was set up using their online system. Saturday I cancelled all my plans so that it could show up. Today Sunday they called and said that they couldn’t deliver because they were 2 hours away… now I have to figure out how to do laundry at a laundromat again and I have to take off work..: so not acceptable.

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1516. I spent over $3. 000.00 on a stove, refrigerator and a stove’s vent on November 13, 2017. When I went to pick up the vent for the stove (they kept on canceling the order) at the store, the sales clerk (the same sales clerk I brought these items from) didn’t wait to wait on me, and told me in a bad manner you need to go up to the front counter. Secondly, I had to call for their repair services for the stove and the refrigerator, once for the stove and three times for the refrigerator in less than six months. Yes, I had to get repairs on a brand new Samsung refrigerator, and Lowes (Glen Burnie, Maryland) act like they didn’t care.

      I then spoke to the manager of the store, at which time; I advised him that I was going to call Lowes Corporate Office about their poor customer service. He then advised me, that the only thing corporate is going to do is to send the complaint back down to their store.

      Now after all of this frustration a couple of months later, I go down to the Lowes store (Glen Burnie, Maryland) just to get a simple water filter for the Samsung refrigerator (over $ 2, 000.00) that I been catching hell with, and I waited over 40 minutes because no one was available in the appliances department and the assistant manager didn’t care either. When does this poor services stop or better question , when does the corporate office take a stand?

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1517. I purchased a washer on June 2, 2018 and was promised a delivery date June 9, 2018 and was told they would deliver it between 1-5 pm. That Saturday the delivery date I slept in until 9:00am and got up and noticed I had a couple calls nd a voice mail, the first call was at 7:24am, and the voice mail left was that I would have to change my delivery date because they were in the area and was going to deliver my washer, so I called them and told them my delivery time was between 1-5 pm and he said they don’t set the time I do because I make the deliveries. I went to the Lowe’s store and talked with person in the appliance area who sold me the washer nd he said e don’t set delivery times nd I asked him was I told it would be delivered between 1-5 omnidirectional he said we don’t give you a delivery time and I told him you’re full of x so I asked for the store manager nd he said there isn’t anything he could do so I did great give me my money back and I ent to sears and bought the same washer and it was delivered that same day. Never going to by anything from Lowe’s again, Home Depot is right across the street so they .will be getting my business from now on

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1518. Purchased custom entry and storm doors for my home on March 28, 20018. Over A month later, at the time the doors were to be installed got a phone call from lowes stating the doors were measured wrong (by lowes) and had to be reordered. Several months later, June called lowes and was told the door were sitting in the warehouse on the premises. No one from lowes bothered to call and say anything about the doors being reinstalled. I called everyone possible, store mgr., dept. mgr., customer service line, CPO line (installers phone #) and told numerous answers as to what’s going on with my doors. On June 6, 2018, latest information concerning doors, ” the doors were measured wrong again.” and had to be reordered. No return call from the Store manager, Lowe’s in East York, Pa. Forgot to mention the doors are paid for!!!

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1519. LOWES has very poor customer relations and consumer care. I am an attorney and can not reschedule Court cases. Deliveries are done by a 3rd party to which Lowes employees and Managers claim to have no control over. Who hires a company and has NO input. I tried to reschedule a delivery to the end of the day versus the morning hours. Voiced my concern to the company and Lowes; the very instant I received the call for next day delivery. Both Lowes and the company advised they could not guarantee a reschedule or a time. Received a call this morning that the delivery would be to my home in 30 minutes. Of course no one is home. The manager of Lowes in Missouri City Texas showed no concern in my request to cancel my order due to Lowes rigid delivery tactics. Decided to take my business where customers are appreciated.

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1520. I would like to voice a concern about the outside lawn and garden in South Boston,Va. In years past it was organized and clean. There were helpful associates that knew the products sold. One particular associate was Bill who always met you with a smile and willing to help. I noticed last year a decline in the willingness to help from some of the newer employees but this year it is disgraceful. I understand that the older employees are no longer with Lowes and the new dept manager doesnt like outside lawn and garden.When you go to the Farmville or Danville stores you have a different experience. I suggest you hire people who want to work instead of hanging out with the cashier instead of loading customers or having a bad attitude and cursing while customers are shopping. Thanks for your time.

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1521. We purchased a freezer from Lowes a few weeks ago. We received a call on yesterday with our delivery window which was today June 9 from 8:30- 10:30 am. A representative from the delivery warehouse named Rhonda called this morning at 9:42 to inform me that they don’t even have the product. She never apologized and had a very nasty attitude. She said she was giving us a delivery date for June 17!!!!. I said wait, you’re giving me a delivery date for over a week away? She said “no, I’m giving you a delivery date for a week away”, we don’t have the freezer.Well, the last time I checked, I’m the one that have been inconvenienced. We had taken all of our food out of the freezer and put it in koolers. Old freezer in my back yard, and the rep never apologized!!!!!
      So I called the central office and an angel named Nicole was on the other end of the line. She was wonderful and very compassionate about my situation.She also put me in touch with a manager at the delivery warehouse, his name is Chris. He was very apologetic also. So, after spending over 30.000 at Lowe’s in a year, they can’t keep one promise. It’s time to part ways.

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1522. I was in the Lowes’ Store at 4401 Rangeline Road, Mobile, Alabama and I needed help purchasing a Dust to Dawn Led Outdoor Light. Please note that I am a Widow 79 years of age and really, really needed help). They paged for help in the Lighting section and someone came and said the LED Lighting was limimited. He then said I am on my way to Lunch. So I said go ahead to Lunch. I shopped around and went back to the lighting section and up come your employee Robere. He did everything he could to explain and searched for the one I wanted we could not read the item number he took a a picture of it and enlarged it to try to read it. He discovered it was not in stock. He continued to research and found just what I needed and explained it all to me in such a caring manner. Each time I was about to give up he said no we will work this out and he did. I left the store happy and the light installed just as he said. Robere was in a wheel chair and it was not even a thought until I got out the store and said I got more help out of a employee in a wheel Chair. Thank God your company has hired him. He is a great employee. Hire more handicaped.

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      1. No

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1523. I was at Lowe,s in Ashland Ky, I was in lawn a gardening, My Heart started Beating really Fast, broke out in sweats, thought I was going to Pass OUT! So, I left biggie and was Trying to get back to truck, I stop at one of THIER water hoses trying to get cooled down! That didn’t help, so I proceeded to truck, when I realized I wasn’t going to make it, a Store EMPLOYEE walk my me, I said, sir could you HELP ME to my Truck, HE said NOT MY DEPT, and just kept walking! Found out His name is JACOB, So I hadda lay down 2 times before I made it to my truck! When my friend got to truck I told her what happened, she told the manager ,He said he couldn’t do NOTHING! His name was Roger! Come to find out the punk that blew me off, was a 1st responder! Go figure! I’m still trying to reach CEO, to report this SENCE they would NOT take one at store! Think it’s really sad, when they see a Customer in. Distress, they tell you NOT THIER DEPT!

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      1. That is really a sad event. That employee sounds like a self absorbed jerk!!!

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         1. This was the worst experience of my life. After we have paid for our items we were profiled as criminals, myself and my 8 year old child were in self check out we have checked all the items and then paid , as we were getting ready to walk out an employee decides to run after us snatch the bag from our cart and grazed my child as she snatches the bag my child sitting in the cart is asking me why they just took our bag, so we proceed to watch the employee walk away with our bag place it on a table and go through it , mind you she didn’t ask she just snatched it and walked away , so as me and my child sit there is astonishment wondering why this employee snatched our bag, she then comes back and gives it to me and does not say anything, then I ask her why did you snatched the bag from our cart and what was the reason, she then gives me an anwser of ” I had
            To deactivate the bag”, in my bag there was two 4$ tub stoppers, one wax less ring kit 10$ and then there was a grill scrubber which was 9$, none of those items have tags for security’s theft, I have worked in retail and I am more then aware there are no security tags on the bag itself, and also you can not snatch someone’s bag and almost hit there child to see if they’re stealing , this is by far the worst experience of my life with Lowe’s, I have been doing all of my repairs using Lowe’s products now I will never go back , and I will make sure everyone knows the situation that has happens , my 8 year old child does not know why an employee decided to snatch our bag almost hit here and then proceed to go through it. We were racially profiled and labeled As criminals with a merely less then 40$ of product in our cart, there is a serious problem that need to be resolved !

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            1. You should have called the police. I would have charged the associate with stealing and with attempted harassment. This sounds ridiculous but stand up for your rights and if a cop refuses to write it up call the officer of the day. Go straight to a Attorney and file anything that you can against Lowe’s and name the associate. It is past time for us to stop being intimidated! I am a white woman but will stand with my friends of all races!

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1524. I bought appliances for my parents at the West Windsor, NJ Lowe’s on 4/22/18. There have been three failed attempts at delivering the correct products and massive communication errors. I am working with one of the Service Managers, Melissa, at present to resolve the issue but it seems like whoever is in charge doesn’t have a CLUE about supply chain and communication with customers.

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1525. I want to you let someone at your office now how we were treated at your La Plata, Maryland store while purchasing a drier. We went to that location on May 28, 2018 to purchase a drier. We were helped by one sales person and he claimed he couldn’t find the drier in stock, another salesman comes by and says he will double check since that was his section. He came back and stated there were two in stock so we went ahead and set up delivery. The delivery was schedule for Sunday June 3, 2018 and we went to the cashier and paid over $600 for this drier and accessories needed. On June 2, 2, 2018 we got a call with delivery time of between 2 – 4 on Sunday June 3, 2018. Sunday at around 10 am we got a call from the store stating they had no driers in stock and they would call us when some came in to reschedule delivery. When my husband asked how they had none but when we purchased it they did, the woman on the other end got upset and said I don’t know but this is all we can do. He then asked more questions and the person hung up on him. We went to the store to ask for a refund since we need a drier and the people at the customer service desk was very shocked and helpful. They treated us very nice and had no issues with returning our money. Now we are out a drier and having to find ways to dry our clothes until we get a new drier. To me this was very unexceptable to treat customers this way. Not sure if they really had any driers and were trying to make a sale or they did and they were setup for other people deliveries and they were hoping to get more in before our delivery date. I was actually shocked at how far out the delivery was since your California, Maryland store does deliveries within 2 days if they have it in stock. Another reason I believe they really didn’t have any available. I would hope this isn’t how your company treats customers and hopes to keep them. Due to how we were treated we will now be taking our business to Home Depot since Lowes seems to think it is ok to take peoples money and not provide the goods. You might want to get better training to this store on how to treat customers and to be truthful about the products they have in stock.

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      1. HD is NOT ANY BETTER! I GUARANTEE this! I worked there and I KNOW that! GOOD LUCK!

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         1. HD is much better, customer service and curtesy way better!

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            1. Home ripped me off for 570.00…

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         2. no kidding

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      2. I just found this page, if I knew it last year I would write this complaint long time ago. Last july 3rd in the evening an employee at Brickyard Lowes in Chicago horribly yelled at me because I stood in wrong line. She was yelling at me solid 5 min and in such a way that whole store could hear her. I complained 4 times to a menager named Adrian, he flatly refuses to do anything saying that they only ” COACH” employees. I wrote to the chief executive if customer affairs and he also refused to do anything to that employee. Unbelievable!!!. What kind of store it is?!?!?!? You should be ashamed to even have such people as your emokoyees!!!0

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1526. I’m a males chauvinist pig, according to one of your associate.
      I was at the Lowes here in Everett, when this clerk at the register noticed I had cotton in my ears. I told her I was playing my drums earlier and forgot they were in there. I told her some times when people see them I like to joke around and say, I tell some people this is the way I get along in my marriage is by having cotton in my ear agreeing to everything my wife says to me. You know being a yes man to my wife trying to not upset her and giving her want she wants, no matter what it is.
      Your associate told me, I am a man chauvinist pig and to get the f out of here. I laugh as I walked out of your store not wanting to cause a scene, but I was pissed off at what she had said and calling me that This happened at store#149 here in Everett, WA. at18:26: on 06/04/2018 Terminal#44

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      1. Your 12 to 24 hours will not work for me I’ve been waiting and no one reposted yet and I ordered from this The 17 of June So please call me 1-504-259-xxxx You have my E-Mail Address about Three Times Now

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         1. ANSWER YOUR PHONE.

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         2. It’s ok to mistreat on old women according to Lowes and the Moro. .manager at hermitage ,pa. I’m 72 and bought a craftsman tractor and had it 3 weeks and it won’t start. The MANAGER, A MOUTHY WOMAN IS AS RUDE AS THEY COME. ITS BEEN GONE 2 weeks and haven’t heard a word. I called 4 times this morning and got put on hold 9 minutes, hung up got same treatment, called two more times and no one would pick up. Called the pro desk and talked to a man who said he’d have the manager call me, it’s been2 and Half hours so far. Worst service ever. I want my 2650.00 back. These morons haven’t even worked on my tractor yet. They’re looking it over. WOW. IT WONT START.TOLD THEM ITS THE CARBERATOR.ACCORDING TO MY NEIGHBOR. LOOK THERE.IMTELLING EVERYONE TO SHOP AT HOME DEPOT. LOWES DOESNT STAND BEHIND THEIR PRODUCTS.

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