Wendy’s Headquarters
The Wendy’s Company Headquarters Contacts.
Corporate office address, contact information and phone numbers for the The Wendy’s Company Headquarters.
Write a review or read complaints from other customers.
The Wendy’s Company Headquarters Phone Number and Address.
- Company Website
- http://www.wendys.com
- Related
- Wendy’s
- Corporate Address
- 1 Dave Thomas Blvd.
- Dublin, OH
- 43017
- Phone Number
- (614) 764-3100
- Fax Number
- (614) 764-3330
- Twitter IDs
- @Wendys
What is Wendy’s Corporate Office Phone Number?
Wendy’s’s Headquarters phone number is: 1-614-764-3100.
What is Wendy’s Customer Service Phone Number?
Wendy’s’s Customer Support phone number is: 1-800-443-7266 or 1-888-624-8140.
How do I Contact Wendy’s Customer Support?
Call the contact numbers above or contact Wendy’s via:
Wendy’s Email Address: Use the Email Form to ask a question.
Wendy’s’ Contact Us page can be found here.
Contact Wendy’s on Social Media:
Wendy’s on Twitter: @Wendys
Wendy’s on Facebook: www.facebook.com/wendys
Wendy’s Headquarters Executive Team.
Wendy’s leadership team consists of:
Todd A. Penegor
Wendy’s CEO, President, Director
Robert D. Wright
Executive vice president, COO, International
Kurt A. Kane
Marketing officer, Chief Concept
Gunther Plosch
CFO
M. Coley O’Brien
Chief people officer
Liliana M. Esposito
Chief communications officer
Abigail Pringle
Chief development officer
David Trimm
Chief information officer
Leigh A. Burnside
Chief accounting officer
E.J. Wunsch
Chief legal officer, Corporate secretary
DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.
Please add your review or complaint below.
A employee off the clock threaten a working disabled employee on the job with death and is still employed at Wendy’s no management called kpd and further actions will pursue since no one wants to step up.
My partner was just at the location on Eastway Dr in Charlotte, NC . He sat at the speaker box 15 minutes before being helped and then another 15 at the window. No ice for the drinks, food was not fresh, barely warm and we live only a block away !! I called corp a couple weeks ago and spoke to a lady that appeared to have an “ oh well” attitude. She didn’t ask my name, email or phone number.
I visited the Wendy’s on Bonforte Blvd. in Pueblo, CO, on December 17, 2022. My order included a double Baconator with no mayonnaise or ketchup. When the employee handed me my food, I unwrapped each burger to ensure my order was correct. While I was doing so, the manager came to the window to ask if there was a problem. I explained yes, I was missing my double Baconator and the manager asked for the bags of food back. He unwrapped a double and showed us and I explained it was NOT a Baconator because it had lettuce and tomato on it. I restated I ordered a Baconator and the manager insisted I ordered a double. The manager offered to make WHAT I ORDERED but said I would have to pay $3.23 for the 6 pieces of bacon on the Baconator to which I refused; I told the manager I was NOT going to pay extra for them messing up my order. (I should mention at the beginning of placing my order I had to repeat wanting a Letter B meal deal three times because the employee said her headset was cutting out.)
I have absolutely no reason to make up what I ordered and could not believe the lack of customer service the manager displayed. After my experience today I am not going back to this Wendy’s (or any other for that fact) when the MANAGER of a restaurant refuses to do what is right.
I went to our local Wendy’s today, for the second time this week, and they had NO salads both times. A bunch of employees standing around laughing and joking. Needless to say the restaurant was quite messy. I went to store # 00008074. Very disheartening!!
Calling health department immediately on location Woburn mass Montvale Avenue. Toilet seat on floor in restroom, restroom filthy, Pee on outside of toilet in the large stall for handicapped. Toilet paper stuffed in holes that used to be the sliding locks so no one can see In, how considerate. Outside of store disgusting broken door for months only one entrance, lock from inside also so you don’t Use the door, health risk? Hope there’s not a fire! Rubbish outside back near broken drive-through menu. Rubbish is piled looks like boxes etc. lit up menu half of it has been unlit for over a month. It is sickening like I said I im falling the health department
Stopped in Salina got 2 medium peppermint Frosty they were like drinking a cup of milk, so runny when lid was taken off they ran all over our coats and pants. We paid $6.10 they were not fit to eat/drink
Q
Stopped in Salina got 2 medium peppermint Frosty they were like drinking a cup of milk, so runny when lid was taken off they ran all over our coats and pants. We paid $6.10 they were not fit to eat/drink
Q
The Wendy’s on Post Rd., in Warwick is using a bait and switch technique. They have the three dollar croissant advertised on their marquee but they will not sell it to you.
I was charged incorrectly for my order at the 4401 E 136th ave. Thornton, CO location and can’t get anyone to answer the phone when I call.
Hello my name is Paul Murphy and I will make this quick I tired of Wendy’s in Greenwood SC screwing up my order I live 15 miles away and will not go back in town after I get home from working all day so this is the last time I will spend my hard earned money and not get what I payed for Unhappy customer
look your store in Roseland in the st josp County socks
I cannot contact Wendy’s except on Fb. Your GM, Cara Wynn, in Macomb, Illinois 61455 had offered Wendy’s parking lot to Wildfire Bar and Grill. Just thought you should know. It is on Wildfire Bar and Grill’s FB page.
Please see attached article link.
This is a disgrace that this disabled person Dennis was fired. Here he was there 20 years working and now 20 years later some incompetent, insensitive, uninformed general manager who obviously is not educated on the American disability act. Fires Dennis.
The General Manager should be fired.
Man with Down syndrome reinstated at Wendy’s after being fired without notice after two decades on the job | The Independent
google.com/amp/s/www.independent.co.uk/news/world/americas/down-syndrome-wendys-fired-notice-b2197924.html%3famp
And if this is the management types that wendys hires. I will be sure not to eat at wendys anymore. One less customer.
The Wendy’s located in Hanover, Maryland is the absolute worse business. They never have staff, doors are locked and you can never place an order for food. They have no business there, what is the problem. They told me to come in to place the order But doors are locked. I canT support them anymore.
Went to Wendy’s drive thru and order small chili it was cold and nasty
I am a employee at wendys and I am being harassed by manager Susan spagnola and employee Austin Taro
The store #67 located between road 861 and 167 in Bayamon, Puerto Rico doesn’t open to the public on time. Now the changed the morning time to 7:00 am for no reason. This store wasn’t affeted by the last week storm, right now the store has electricity and running water. We need to restore the 6:00am openning time like it was before because it is much easily to have something to eat before going to work or to school.
Wendy’s – Greenway Center – Greenbelt MD. – Ordered Dave #1, Received a Double, Cold Fries, and a huge drink. Realizing then the charges was for large. Not what I said to the box. Dave would be turning over if he knew how awful that meal was. Lost. Customer.
I need a separation notice.
Why Did you do away with the chocolate frosting you’re gonna lose a lot of customers
I went to Wendy’s on 4445 W Commerce St.# 00005101 driv thur got home and was missing large chili
we ordered food at Wendy’s in houston tx
9500 main st. they gave us fries that tasted like they’d been sitting there awhile, they didn’t give us the Crispy chicken fries and my hamburger had small pieces of chicken in the wrapper. I guess they don’t clean their prep area. the guy who took our order was being sarcastic. not happy, when we travel we expect same kind of service we get at home.
I purchased a meal at your Lockport, New York location and was shocked at the increase of your prices again along with the size decrease in your product.
Have been sorely disappointed with the service for the past 6 months. Will no longer be a Wendy’s customer.
North Pole Alaska Wendy’s store is chronically out of multiple items on the menu. Are you doing this much business or are you unable to stay stocked ? This time I was told, no French fries, no potatoes, no chili. I asked about substitutions : answer none. I asked for honey dipping sauce , answer NONE. Again, this has happened before. I’d also like to add that the kids working there are having inappropriate conversations while waiting on customers at the drive up window. This too has happened before. Is there anyone older than 18 that works there ?
I had a terrible experience at Wendy, #3095 in Horn Lake, Miss.
The food was cold! I asked the manager for hot fries and they gave me the same fries I sent back! The manager or employer said to me “you customers “ are something else. Because, I wanted hot food! I want my money back the food taste like it was heated up from last night!!!
the food I got from your restaurants is not fit to feed my dog. and i tried go give it to her , she would not eat it either. prisoners get better food than i got . on several occations at different resturaunt locations.. I have Pictures and just will not waste 20 or 30 dollars to eat there again. I will never able to eat wendys again . probably not any fast food because they have all gone to x .I would like my money back. I can send you the last order I got . the burgers looks like someone puked on it and the fries are smashed like someone stomped on them . it’s disgusting and I’m not exaggerating one bit. I have never left anyone a bad review but I have had it, this is the 3rd time and the worst , which none were no where near good , you get your food and look at it and your hunger immediately leaves .and when did you start putting sweet pickles on the burger I’d love to send you pictures.
hi i bought Taco Salad when i got to work i put it in the fridge 2 hrs later i was going to eat well why is my salad welded i couldn’t eat it. i spend $8.97 for this welded salad.
I went to the Wendy’s located at 2101 Sycamore School Rd. on 9/2/22. I first had to wait about 15 minutes for someone to acknowledge the person in front of me and take his order. It then took about 25 minutes for someone to acknowledge me and take my order. After my order was taken I then had to wait another 10 minutes at the window to receive my food. I understand everyone is short staffed but there were at lease 5 people there working therefore I don’t understand why it always take so long. I will not go back to this location.
Today I went to Wendys on W Saginaw and Waverly Rd in Lansing Mi. I walked in. Stood at the counter. A young female was pacing back and forth behind the counter texting on her phone. A man looked at me and yelled for a Brittney.No answer. The young lady said want me to get her? He said yes. No one at any time said a word to me! I walked out in disbelief that I was so disrespected, and ignored. And employees want 15.00 to 20.00 dollars an hour??? I won’t go back even as much as I love their salads. Sad day in America!!!!
Hello, I’m in Amsterdam, New York. I went thru the drive thru to order my food. When I got home I opened my sandwich to put ketchup on my chicken and there is a long black hair mixed in with the mayonnaise.
Well since you fired your sponsor due to her gray hair. I guess what your saying is you don’t want gray hair women buying your product. Well I won’t be taking my grandkid’s to your restaurant cause of your racist acts in your business. Also every time we get frosty’s there are flies and or roaches in it.We don’t go there because your restaurants are nasty. Instead firing someone with gray hair maybe you should clean your restaurants bette maybe you would have better earnings than blaming a lady with gray hair. I hope you realize you made a big mistake.There will be boycotts now Against Wendy’s ! what color is your hair. Feel sorry for your wife she needs a good Attorney when she gets gray hair you’ll leave her. May she take you to the cleaners!!
Time after time cold food cold fries and the workers always standing around
Arrived in drive thru around 12:15am. Two cars in front of me. Took 15 minutes but I finally get to the speaker to place my order. I waited about 10 mnts, saying hello multiple times with no response. I finally drove around. Two cars in front of me drove off, one patron even getting out to knock on the door. No one came to the door. I finally get to the window around 12:50 am… no one at the window. At about 12:58 am, a worker came to window not to take order. 45 mnt wait. About 6 others in line
I had a bad experience at the Wendy’s in the Phoenix airport terminal B . Manager had a bad attitude when asking for
napkins . They should have a training program for managers that need help on treating customers . Training and shadowing would help to correct problem . Please email me back in you have any questions
I want to ask if a manager can bring family and friends to eat free?!because I saw her getting after an employee because she was going to charge them,the lady said she was sorry!is this ok??
Hi I went to your restaurant on fairfield avenue in Bridgeport ct.
I was double charged for my order and not given a receipt
My wife and I walked into Wendy’s on 36th and may ave. In old oklahoma at aprox 4:00 p.m on August 27th 2022. We stood there for 10-15 mins before my wife asked the man working if they had anyone working the front. Then from the back of the restaurant a womans voice yelled back very aggressively and rude that she would be there in a minute. Then they proceeded to cuss and belittle my wife… I’m writin to complain to the corporate headquarters. None of those employees need to be working in customer services or with the public. I am still considering pressing charges for verbal assault.
Why are the Wendy’s fast food site in NJ, specially the Main Street branch and the East Orange site so inefficient in servicing drive-through customers. The lines are long and takes hours to get to the drive-through window any day of the week after 10PM (especially in the African American neighborhoods). The complete opposite occurs in the caucasian neighborhoods, service is on point, little to no waiting time at the drive-through. You a losing a lot of customers at these locations. I’ve witnessed dozens of car drive away due the excessively long waiting times at those Wendy’s locations. Please address this issue, it is appalling to say the least. Thanks and have a great day.
S elmslwy court Greensboro nc third night I have been through the drive thru to order tonight they are only serving chicken and fries nothing else. Been trying to get a frosty for a month asked polity for a manager they shut the window and locked it the next insident the pregnant young lady told me to go to hell and use Google maps to find another location. I asked tonight for there names for cussed out and laughed at and they zipped up there jackets not to present their names I am outraged thy done this now three times in front of my child I need support and something done here
Wendy’s on I -95 & international Golf Pkwy. World Golf Village, Florida. predominantly a mobile order store , had at least 6 employees on duty – all working at a snails pace. I used the one single lady’s room . Too late I realize there is NO toilet paper. None in the 2 roll dispenser and NO paper towels. I asked for the manager when I went to order. I told her the problem. She replied “oh no-what did you do?” She then left the counter to tend the bathroom.No one took over. I waited for a reasonable amount of time. I left. How many guests & employees left that bathroom without the basic necessary sanitation measures? Where are the protocols? The training? Find out how Chik -a -fila hires & trains their employees.
I placed an order at the wrong Wendy’s and I wasn’t able to cancel nor find a number to call the store and I had no luck getting through to customer service twice after waiting over 20 minutes. I even went I to the Wendy’s near me and asked for help and I was told to contact my bank. There has to be a better way to stop an order when a mistake is made. I am ver disappointed in this franchise. I work for the number 1 hospital in NYC and this is bad business that I will loose out on my order and money.
Can you please help me sign up for your rewards program thank you lenslxxxx @hotmail.com im having trouble signing up for it thank you very much
This restaurant’s workers make there own hours. The phone doesn’t work. I waited in the drive thru for 20 minutes Wednesday a little after breakfast, drive around and their were two people sitting outside the door they yelled they’re closed
Good morning I have been sick for two weeks Benton harbor ,mi location .bad stomach problems ate big Dave deluxe
I was in drive thru @5 :50 pm on Washington Blvd today 8.24.22 taking my granddaughter for dinner ordered a frosty and 3 meals and she said Nana I did not get my frosty I look at my Receipt ( I had to ask for from cashier ) obvious she was avoiding giving it to me… to my Astonishment I did not see a frosty but saw She charged me Cash $10.00 and my visa the balance I will be happy to show you receipt 8.24.22 I knew she was up to something showing her 2 co workers with my Visa in her hand So dishonest her name is crystal on 1176 Washington Blvd Ogden Utah 84404
Was at Dillon SC Wendy around 5 o’clock today 3 guys were at the order rail one at Wendy manager smoking a vapor cussing and using the N word many time there was a very large girl behind register 1 screamed out the MF word then looked at me and apologized but the all kept right on cussing and hollering so load the young small guy behind my register couldn’t take my order I could tell he was frustrated but could say anything. I run several businesses in the area . That restaurant is a JOKE.,
The Wendy’s in Albany, Ga on Dawson Road has horrible customer service. They do not greet their customers or give hot food. The manager didn’t greet me either or make eye contact, she just shouted “pull up to the door, we’ll bring it to you.” Had I not already paid for my food, I would have pulled off. Please fix the horrible customer service!
I was dining at your store in Bordentown, NJ this afternoon and a 1 1/2 inch cockroach crawled out from under the table I was sitting at (I’ll send the photo I took upon request) I didn’t want to embarrass anyone working there but thought you should know about it.
Why is Wendy’s no longer giving the customer receipts with order?
I’ve been told we no longer do that in the drive thru & have been told “The printer is broken .
Today, went to Hopkins, MN 55343 location to see if I ordered in the store, if I would get my receipt – the lobby is closed.
I have visited 2 different locations:
HOPKINS. MN 55343
PLYMOUTH, MN 55446.
I use my receipts to verify my expenses.
I would appreciate a response to inquiry.
Thank you.
I stop at wendys number7804 in virginia got 2 spicy chicken and they didnt have Lettuce I called the store and talk to the manager and his answer was the wendys stop serving lettece the every knows about i ask why i wasent told at the speake r o they put a sign his answer to that was the wendys told him not to do it. Very rude
Worst Wendy’s ever will never go back..1468 hwy66 S
Kernersville, NC 27284..ate in parking lot a 8:45..when opened bag coffee was ice cold..so had them bring me another and mentioned to guy that brought out that our fries were cold also..he just threw his hand at us and walked away..so rude..will not vist another Wendys..EVER
I was working at wendys in evanston wyoming until Monday the 8th of Aug. I moved outta state ….I was wondering if I could get my last pay plz
Mold on Breakfast Baconator Sandwich this morning. Called location & phone continuously rang busy minutes after picking up order. Physically stopped in at the location after work to speak to the Manager & after stating the problem to an employee, I asked to speak to a Manager. I was told by the employee they would get the General Manager. I waited patiently only to be told after waiting a few minutes that He was busy. She asked if I wanted a refund. I replied no. If he’s too busy to speak to me, I’ll just keep the picture & receipt & send it off to Corporate. I won’t be back for sometime now. I visit that location frequently with a coworker. Last year he had maggots on his Sandwich & they tried to tell him it was rice. They have never sold rice at Wendy’s since I’ve been on this earth!
I certainly hope something gets done before someone gets sick.
You need a better person in charge that will actually address the issues instead of hiding from them! Thanks for your time.
I was at the Wendy’s on E Craig rd in north las Vegas 2 nights ago at 10:13 pm.I was the 3rd car on line.. it took 21 min to get to the speaker.. Than it took 1 17 min to be acknowledged! Than the girl came on and said welcome to wendy’s.. and I said ahhh someone is working. I just need 2 jr frostys.. she put in 2 small.. waited over 2 min and she said is the screen correct? I said no I asked for 2 JR not small.. again and thank asked again is screen correct No!! Than a man came on and fixed it. Went to window to pay..you would think they would be ready for me with the window open due to me telling them I have been on line since 10:13 . Waited a gain for her to open window..( was not taking the next order.. she was talking to the guy employee) finally offended window and I told her again about how long it took to get my order ORDERED !! for 2 jr frostys..41 min!! I did take picture of the car in front of me order to see if it was large order..2 sandwiches . Really? (It kept popping up on my screen at the speaker..) the girl did aplogize n said they get a beeper in head set when next car is there…4 cars pulled off line send I advised her there is another car there now ! With 3 more behing that…I don’t know what your employees at night are doing. But apparently not there job. This is not the first time at night going to this wendy’s that your employees have no supervision… But had enough on 8/20/22 … you should have cameras on your employees there is plenty of people out of work that love to have a job.. shame on the company if these employees are the face of Wendys..I stop in after soccer game at night to get my grandson a frosty before he goes home. I hope to hear back from someone to be acknowledged that someone cares about your company. — disgusted customer 😡
Been to Lincoln Street in Worcester, Mass. location for breakfast several times and they are never open for breakfast…???
We stayed overnight at the Hampton Inn in Ft. Lauderdale last
Saturday night, the closest place to eat was Wendy’s. Upon arriving a lady in front of us was complaining as she had been waiting for over 30 minutes for her drive through order. As we stood there awaiting someone to take our order we finally asked if this was a drive-through only. Finally, someone took our order after we had waited for almost 20 or 30 minutes. We got our food sat down to eat when one of the women started screaming at a drive-through customer calling her a F@#*ing , she threw a drink at the drive-through customer she never stopped screaming & cussing calling her a, I didn’t get her name but she was a black woman with long red braided hair. We couldn’t get out of there fast enough. The police were called, I don’t know what happened after that.
I am an exemployee. I need my separation letter to prove I’m not longer with the company. I am not receiving any cooperation from my former manager. I am pregnant and I need that letter to proof I’m unemployed. Please help me.!!!!!!!!! I need to go to a doctor for care.
Horrible breakfast
My sister and I decided to give Wendy’s breakfast ago it was a bad mistake we got the egg cheese and sausage croissants with the fries and a drink I bought I bought three meals to take home and we almost gagged could not eat it paid $18 for three meals I should have taken a back but I took two bites thinking it was my imagination the same with my sister and her husbandIt was gross never will we eat there again
I was at the Dickson location and went thru the drive thru we were told we could not place 2 orders since when and why?
In clarkesville, Georgia the bathrooms were nasty, food we order was wrong 3 times I was not satisfied with the service. We spent $40.00 on food
For many years I have felt that Wendy’s was the best fast food restaurant until today. My visit to the Mentor Ohio store was the worst.Burger was burnt fries were cold and few, pack was half full. In addition the employee who served us didn’t care if we were there.
Had a hair in my food took sandwich back they would not refund me my money nor was apologetic very rude
Restaurant #10666, when I stopped with my grandson’s we ordered 3 $5.00 meals, we received 4 meals. The cashier spoke very low and would not speak up when asked. The food was Luke warm and the French fries were only warm and soggy. I had ordered mine with mustard and ketchup and received all of them with everything. I thought Wendy’s always made their food fresh. I was very disappointed with Everything and I’ll never go back to that Wendy’s Again
8331 W Brown Deer Rd
Milwaukee, WI 53223
United States This Wendy’s is TERRIBLE! The customer service is TERRIBLE!, their closing 30minutes earlier than their suppose to, they have you waiting 20mins to order when it barley even be People in line. Smh
Every night when you order in the drive thru, they’ll tell you not accepting cards if you have cash come inside. I feel that’s inconvenient for a lot of families that have young kids in the car
On order #3327 @ the Wendy’s
store #00009513 on the 8/17/2022
@ 4:07 pm
I spend $21.01 on grill chicken combo, and 2 biggie bag combos
All my fries were completely cover with heavy Salt!!! Not only that but they didn’t allow anyone to dine in.
So I had to go thru the drive thru to order and take food to house for there inconvenience. Not happy at all being a customer for so many years. I ask why is close NO Answer just Said Closed. You must order on the app????
What?? So I went got in car and went thru drive thru. ALL My fries 🍟 we’re completely cover in salt!!!
I noticed it when I went home and took all my food out of the bags.
I live pretty far from the restaurant, I call Wendy’s NO Answer 215 739 xxxx
So I decided to call Wendy corporate to place my complaint.
Not fair for me to buy your food and try to enjoyed it sitting in the restaurant and eating it. Would like you to look into this matter.
Couldn’t enjoy my food Cause I live far could not go back to the restaurant. That’s why I asked you to
Today is August 17, 2022 I ordered two kids meals in the drive-through with just mustard and pickle got them home they had ketchup mustard pickle and onion the children are allergic to catch up one of them took a bite and now is going to have hives the store will not contact me back I have left six messages with my phone number they will not answer the phone nor call me back I want a full refund order total was $14.41 thank you
The taco salad I had at the langley location at Fraser highway and the bypass was discussIng.It had no tacos and the lettuce was not eatable.Don’t you have quality control anymore.
I came to this place to feed the kids. I sat behind 6 cars for 20 min before honking and the lady finally picked up the mic. She was super rude to the first car, then to the next car, After waiting for a half hour for them to “help” two people I backed out and went to go speak to the manager. He was inebriated at best. He blamed the customers for not pulling forward which was a blatant LIE. He then proceeded to blame the frosty machine for being the reason they were horrid. I have more to say.
I went to the sierra vista location on fry blvd and all of the workers was outside standing in the back smoking and playing around and they all ran in the building when i pulled up to get order Not 1 of them washed or sanitized their hands its all they do is play and be on the phones its ridiculous and unsanitary they take forever to make an order and its like this everytime i go
Poor. Wendy’s restaurant located at :
833 Ann St
Montgomery,AL 36107
Restaurant #00013342
(334) 398-7079
@ 12:14 PM on 08/14/2022
My in formation:
Pat Bitjoka
(770) 681-2373
Order # 3093
Sir:
My family and I were given poor service/misleading information about your policies regarding senior drinks/water.
The manager in the rear said the senior drinks were free.
The manager in the front said NO.
We end up getting the tiny cups used for frostys after sitting at the drive in window too long.
It seem as though the employees make corporate decisions just to hurry and get you to move on.
We felt disrespected ( laughed at)
Sincerely
I ordered food for delivered on Monday Aug 8th I never received my order so ive been sending emails and phone calls to get my refund and no one absolutely no one has contacted me about it …my order number is 511136760. I would love to get MY MONEY BACK FOR AM ORDER I NEVER RECEIVED
The Wendy’s in downtown Xenia Ohio let customers stand in line. They finally took a long line of orders. Then they locked the door during business hours, and several customers in the store they couldn’t take their orders and turned paying customers away. They said they were only doing door dash . Is that legally allowed?
The Wendy’s in Farmville, VA has taken over 1 hour for me to sit in this drive-thru line. I am currently sitting in the line as I write this complaint. There’s not many customers inside the restaurant just the employees are displaying disgusting customer service and service time. SOMETHING NEEDS TO BE DONE ASAP. This is a good example of a situation where management needs to be held accountable.
The Wendy’s located on the highland st located in Memphis, TN. Is very poor with their quality of service. They don’t greet customers and they get orders wrong. They got my mobile order wrong and tried to rush me out of the driveway. They left out my condiments.
Hello my name is Christopher Jefferson I would like to file a complaint against Wendy’s for discrimination at one of your establishments here in columbia sc. I have never been treated like that ever in all my life of going to a job interview at any company. Something has to be done about this or I will keep pushing forward until the issue is resolved.
Second visit to 13th Ave Wendy’s in Fargo ND. So very dirty. Both bathrooms were disgustingly dirty & no paper towels. Floors in dining room so dirty our shoes stuck. Every table was dirty but there were only 2 filled.
A
We ordered 3 breakfast meals. We had to wait, only for everything to come out cold. Dirty tables
I order food from the Wendy’s located at 4071 Covington Hwy
Decatur, GA 30032
United States and the food was haft cooked as well wrong. The manager was rude and disrespectful. Furthermore it was not cooked to serve
I visited the south holland il on 162nd location today and I patronize this business almost 3 days weekly! the manager is beyond unprofessional! Looking at google reviews this seems to be the perception of most of the customers so hopefully she will be reprimanded for her actions today!!! people have been complaining about her for 3 months now! she first off belittled her cashier at the first window right in front of me! yelling at her about drive thru times! and as i was getting my money together she asked me if im not ready i can go to the back of the line! i forgot my credit card and just wanted to use another card.. i was just trying to locate it! after i gave her exact change because she said they dont split tender.. when i handed her the money she said you dont have to put it in my hand like that! i said this is how you treat your customers that patronize the store frequently she called me ignorant and a blind (cause I wear glasses) than no holds bar I went off on her! cause what normal person wouldnt? i didnt get her name cause i was furious! she has dyed red/orange hair long painted finger nails which is probably against their food service policy to have nails that long! none of them had gloves on! something needs to be done about her she obviously is not in the right field! today is the last day i gave you my business until action is taken about her customer service skills!!
My comment is why is it the Wendy’s and Stephanie boulevard and Bethlehem Pennsylvania you have to sit and wait 20 minutes going through the drive soon drive-through this unacceptable very unacceptable
Went to Wendy’s on Cory pl. lake city FL. We live in Fort white fl. They didn’t give us the large chilli we paid for , no hot sauce or crackers. No utensils to eat with. Just want my chilli that I paid for.
On date 8/10/22 supervisor Sheryl was totally unprofessional I asked to speak to a manager and she proclaim to be one filing a
a complaint seriously
You people should maybe look at the non response you did for the very bad thing that went down in your Arizona branch. I can’t believe you hire criminals like the one that hit the elderly gentleman. I’m going to share this with everyone I can to show that you don’t care or screen your employees. I’m done going to another worthless wendys. Show your worth. Pos
Wendy’s of Sandhills Boulevard, Aberdeen, NC needs help or it needs to shut down. We love the food but it is ridiculous what is going on at that Wendy’s. There is a very big problem entering the traffic there off of Highway number one. I had to drive all the way around the block four times in order to enter the driveway due to traffic backed up. The lady taking your order also takes your money and also has to hand your food. It is ridiculous how slow this place is. It is not the employees fault it is managements fault that they do not get some help. If you can’t get help you need to lock the doors it is very disgusting never seen anything so slow. Thank you
Went to the Wendy’s on redwood road and 9000south. I got and Taco salad and an order of fries. The fries were mushy and luke warm and the Taco salad was old had gross cheese, it was so moosy and there was alot ofold brown lettuce in it. I will never give them my business again. And i had to ask for the chili.😔 it’s to exspenive now to not get quality food.
Hello I have just went to Wendy’s on needmore Rd. And had an awful encounter with the associates. The lady at the window tried to give me small drinks with my order and I asked her if I could get medium drinks I told her I would pay extra if I needed to but that I have never been given a small drink with my order. I was called all kind of names the window slammed in my face when I asked for a return on my money she told me she could not give me a refund I really need to follow up with someone on this treatment.
Had a very bad experience at the cincinnati Ohio gest street location it’s nasty disrespectful people coming in an hour off kitchen back door with kids they didn’t work there no uniform they had employees coming in and out going straight to drive thru window touching food not washing there hands very awful experience.
Yea customer service was horrible at Wendy’s on nicholasville rd!!!!!the lady was very unprofessional speaking on the speaker in drive threw and when pulled up to the window she was standing there on her phone and when asked for the manger he said what’s the problem it’s down time!!! Y’all gotta do a little better
I order ice tea every day $3.17 which is higher than any other fast food. Problem is your plastic cups sweat,melt ice. Why would you use these cups??
Wendy’s on 89th and Penn makes their own hours. App and Google says they are open until 1 AM stop by at 12:04 AM and they said sorry we are closed even tho the website says 1 am. Such an inconvenience since I drove 20 miles in 30 minutes to the restaurant.
AUGUST 2ND 2022 1142 A.M. STORE LOCATION WAS FOUND 0 0 0 0 0 xxxx WAS 832-xx FROM MY MASTERCARD WITH MY NAME ON IT AND THE WRONG FOOD TRY TO SPEAK TO THE ENGLISH SHE DID NOT UNDERSTAND HOW CAN YOU MAKE TAKE AN ORDER IF YOU DON’T UNDERSTAND AT THIS CORPORATION THIS LOCATION WAS SEVEN EIGHT TWO SOUTH BASCOM AVENUE SAN JOSE CALIFORNIA REMEMBER THERE IS 408-295-xxxxx THEY DON’T ANSWER THE PHONES THEY DON’T ANSWER THE PHONES AT ALL THANK YOU FOR THEIR
Re: Leland, NC branch. There’s always a problem; extremely slow drive up, dining room is closed a lot. They have a problem getting orders correctly. I was just on facebook and saw a lot of complaints about Leland running out of menu items quite frequently. What’s up? Maybe time for an in- person check in from headquarters.
I went to 1600 E. College Normal, Illinois address to order food & frosties as carry out.
Several employees sitting in restaurant at tables. Doors were locked and drive thru dark. One African American guy came outside and threw one paper cup in garbage and hung around. I asked him if they were open & he said yes but all on break. Then a dark color Camero pulled up and handed this employee a marijuana joint and he stood there smoking pot. I left. I did not feel safe.
I have contacted the Wendy’s online forum for complaints. Since the end of May I have sent 4-5 emails into the site and received zero response. I waited in a long line there to spend a lot on a taco salad that was only half full at best. If we hadn’t asked for the chili we would not have got that. We were also told they accidentally threw away the receipt we didn’t want that did we. Of course then we get home and see the salad. I want something done to make this right.. the salad and the fact that was on May and nothing.
Hello, I am a substitute teacher abd an upcoming student teacher. When your company decided to include the crayon cases in your kids meals educators everywhere were excited. Unfortunately due to a recent kidney transplant I was unable to join in the craze and purchase any for my upcoming students. If possible I was wondering if your company would be willing to donate any sets for my classroom or allow me to purchase the sets at a discounted rate. Thank you.
Call the store at East beltline in Grand Rapids Michigan, I asked if they would be open inside this afternoon, was told they don’t know, asked when they would know, they don’t know depends on if employees show up!
I have had it with Wendy’s always giving me terrible food! I actually took pictures of the mess this time! Please contact me before I post these pictures on Google reviews
Hi this is a complaint about your highspire Pennsylvania location . These people served pork and beans in the chili and it was just awful,we have had a few issues with this place and we love Wendy’s this place is not consistent at all
I went to the store on grand river and livernois in Detroit and was extremely disrespected by the manager of the establishment. I asked two times very calmly and she got loud and disrespectful. Myself and another customer left. She said she didn’t care I can go somewhere else. I’ve been in customer service for 22 years and would be fired for that behavior. I pray she doesn’t do the trainings.
Wendy’s in carbondale, iL on walnut is ghetto unprofessional everyone needs to be fired I witness them drop lids on the ground and put on salad be rude to customers managers hanging outside. Smoking weed fighting hangin around well its customer in lobby
My daughter had a fly in her food. She didn’t recognize the fly was there until the fries was almost done. This is the worst Wendy’s ever. 728 North main st.,Suffolk,Va.23434
I was at Wendy’s waiting on it to open when the general manager there pulls up and tells me to get off the property because she was scared. She told me that she owns it and that I don’t belong there and that she is trying to open up the store and is afraid. I was no where near her and she ended up calling the cops on me and getting me tresspassed. I feel it was un called for and unnecessary and it was just wrong. I would like for this to be addressed ASAP being that I am a customer on a regular and your employees should not be treating people like that. I have it all recorded on video also and would like to show whoever it is necessary to. Thank you
Food never delivered. In Philadelphia at a hotel waiting to go to airport. The location was on chestnut street. Please return my money.
Always short 2 items then they hang up on me when I call. Done with Wendy’s. Plenty of places to eat here.
Hello I been trying over a week now waiting for claim to contact me
Good Morning! I recently went to the Wendy’s in Morrilton, Arkansas. I was so excited to get the the Crayons that are in the kids meals because I am an educator. I have seen in several social media platforms that teachers get them for free, of course this was even more exciting since my classroom decor is self funded.
I went to this location and asked for a set of the crayons and showed my school identification and made mention that I had been made aware that educators were getting them free, the young man st the counter went and asked the manager in duty and come back to me and said he could get me a set but his manager said “I would have to be charged the price of a cookie for each crayon, I could not just have them”
So, wanting them for my classroom I paid for them. I guess in writing this email, I’m just wanting to say that this self- funding educator would have appreciated a little more appreciation from a big chain. Six dollars may not seem like a lot but when it comes to it a Wendy’s bag with those 6 Crayons inside and a big “Thank you” would have meant so much more.
Thank you!
Went to Wendy’s on Spencer St. in Manchester Connecticut. I used the drive thru . I had to give my order three times which was 2 large strawberry frosty and a Dave’s single. Went to the window and the order was wrong. I was frustrated. I repeated my order three times. So I asked for my money and that took forever.
This is we’re I’m really ticked off I asked the assistant manager for the manager’s name and the phone number I could call him at. Now I don’t know if this is how Wendy’s train the management staff but he wrote down a number and for the name he wrote July. So again I don’t know if he was told to that by the CEO .
Big fan of your chocolate frosty. But what happened to your strawberry frosty? It’s disgusting, a phony Imitation flavor. 👎🏼 🤮
I just got home from Wendy’s. I ordered a taco salad. I got some wilted lettuce , half a tomato and 2 packs of sour cream. This is so sorry!!!!!! Paid over $8
The Wendy’s in Fuquay N.C.has the worst beat by far.Got a bacon burger fries and drink almost 9 dollars and in my 66 years l can’t recall having such a disgusting burger.lt was dry and the one little piece of bacon was like rubber.Will never go to another Wendys.This location needs to be shut down.Dony understand so many bad reviews and no one gives a x.
I am writing to ask whom we need to contact regarding mistreatment of an employee? My brother-in-law worked at one of the locations where the managers were extremely negligent, and should not be allowed to manage a store. They treat the employees like slaves rather than employees. My brother-in-law burned his hand and there was not a first aid kit in site. In fact that same manager forced him to wash dishes and change the oil right after he burned his hand. He was treated so poorly that he had to quit. He felt like he was being targeted by the managers. We need to speak to someone immediately.
Goodmorning I went to Branson Wendys this Wendy’s was on the strip right hand going south any time at after a show after 10pm lots of traffic 4th of July weekend pulled in went in have a service dog floor was to dirty for her we stood there a min finally told my friend could not stay there it was to dirty not one table was clean guy doing burgers in the back throwing them together there was a line for window service down the street.cant imagine how dirty kitchen was don’t know why the hygiene was not in place since covid was so bad I know it is hard to get people to work but if they do please have them clean you made lots of money that nite not from me ..but Wendy’s has gone down hill.Went I had not gone to Branson for 30 yrs…I went to have a burger on 83rd and the freeway in Phx Az where I live it’s by a walmart worst I ever had. I barely get that treat so very dissatisfied with your facilities there is a buffett. In Branson you need to go there and see how clean it is and the service at least on the surface thank you for your time
We went to the 1541 S Nevada Ave
Colorado Springs, CO 80905
United States location at 1:30pm. 7/18. The woman at the intercom was extremely rude they were apparently having issues with their intercom as we were trying to order this person became very hostile and gave a very nasty attitude rather then deal with her we pulled out of line. We will not be going back this location needs management and service training
So my husband and I went to Wendy’s to get fries and cheese fries for our 2-year-old son and when we got this item it had the cheese fries and strips of bacon not crumbles on top of the fries just lazy customer service when I called the manager on duty when I asked policy on food prep he said it was however they felt like making it. Needless to say my 2 year old son almost choked on the bacon strips.
Manager at Wendys in Clinton TN saying inappropriate things too a minor
I had a horrible experience at a Wendy’s in Cashiers, NC today July 14, 2022 at 4:00 PM. I pulled into the drive thru and was told to hold. I waited at least 10 minutes. I said “hello, is anyone there?” A very extremely rude employee came back and informed me that she told me numerous times to hold. She said there is only 2 of us here. She said we will not serve you, so please pull out if the drive thru. I said I can’t believe you’re telling me that. She told me to pull out of the drive thru or she would call the police. I told her to go ahead. I should have waited and called the police myself, but realized they wouldn’t do anything. As I was pulling out of the parking lot, we couldn’t believe she looked at us and waved goodbye. I am a retired businessman having owned a similar business. I don’t know if this a franchise or a company store, but this employee or these 2 employees should not be in customer service, and definitely not Wendy’s employees. I would appreciate how this situation will be addressed. Thank you. After the fact we checked reviews and they were mostly negative, so it appears there is a definite problem that does not reflect positively on Wendy’s!
7/13/22- I have sent many complaints yesterday and today,about how I had been treated while working for Wendy’s (Fort Mill, SC #5114. I will be sending a certified letter also to the headquarters office in Ohio. It will be addressed to the CEO. I am going through financial strain, and Wendy’s management has not helped me.
Management in Springfield ky just informed us that she doesn’t get paid to smile was very rude n shut the window in our face
Inadequate service we spent $35 and didn’t get half hour order and someone said we were lying with the disturbing tone
We have try to go to your restaurant in Moore Oklahoma twice now, but the first time after wait for several minutes we were told we are closed due to short staff. This time with no one in the drive thru we waited several minutes before driving off.
Hi, my name is Olivia Combs, and I decided to work at Wendy’s over the summer, and ran into a few problems at my location. With harassment by another co worker I have been working with Alexis Combs, who has been disruptive and unpleasant to work with. Yesterday, July 6, 2022 I ran into a few problems with this certain co worker I had done nothing to her previously but I needed to use the restroom and the manager on duty Hunter told her to take back cash while I went and while I was talking to hunter she walked up and said “give me the f****** headset you’re so slow” I let it go and just went to the bathroom. Anyway a little time later when I got back he said I could have my ten minute break so I clocked out and went to the crew room and Alexis came back there and threw a headset at me for no reason. When I first started working at Wendy’s, Alexis harassed me by making up stories about me sticking my hand in the mayo and eating it. I left it how it was because it wasthat bad but she also talks about other co workers as welland is very rude to customers.
I have finally had enough of your store on merle hay road in Des moines. It is shocking the last experience I had with this store. Forget the fact that the food is usually cold, not what I order and dirty, sloppy conditions. What I am so upset about and am shocked to have witnessed it was the employees, including the manager were beyond rude and unprofessional. What I witnessed at this store is out of line and should NEVER happen in a retail setting. Employee were making fun of a customer to them directly. Not just one or two, but ALL of them working. One was using the word, they were all chanting to the customer and talking in a threatening, bully tone of voice. I am not exaggerating or embellishing. It was the most shocking thing I’ve witnessed in a retail establishment. I just could not believe what I was hearing!! Someone should get back with me or I will be sure to let anyone I can know that this store is not worthy of being open for business. Someone better do something because there are so many bad reviews with this store already. Facebook might be the best place to start.
In Columbia heights mn I waited for 8 min then a car went o. Front of me right to the wi dow dident even wait in line fyi 5 cars were behind me I left and went to taco bell
I have a complaint about the Wendy’s at 1504B hwy. 38w Latta SC. For the past months they claim they have a change shortage. Other places including other Wendy’s restaurants doesn’t have that issue and it’s a real inconvenience. Like this evening I went and got a frosty and it was $2.85 and I gave them $3 and they couldn’t even give me 15 cents back. This has happened on multiple occasions. There should be a policy if they don’t have change the total should go down to the nearest dollar instead of rounding up. Not that the little change is gonna break me but Wendy’s has more money than me so they should be the one getting shorted instead of the customers. It makes y’all look bad a big company that can’t get change when other places right down the road don’t have that problem.
horrible customer service. wendys in Baltimore MD om washington Blvd. After waiting 30 minutes for a biggie bag. she threw my food at me with no fries.
I came to the drive thru at 12:19 pm and all the workers was outside smoking telling me they are closed when they arent supposed to close until 1:00 am.
I live about 6 minutes from my Wendy’s I go by every morning for breakfast before work and 3 out out the 5 days they are never open on time or they just let you sit there in the drive thru and say nothing. Worst Wendy’s eve
I would fir someone to return my call at 361 442-xxxx .. I live in Corpus Christi m, Texas and I have complain about the Wendy’s on S.P.I.D AND AIRLINE. Trust I’m going to to have to call the Health Department in regards to your employees and the Manger April
we need new lemonade flavors like blue raspberry or black cherry or peach
I went to the Wendy’s at 7807 Parallel Pkwy. in Kansas City, Kansas. I was there at 1:57pm on 6/21/22 and ordered a double with cheese. It was the most disgusting. I had been reheated with the lettuce, tomato, onion and pickle and all the condiments were transparent. It by no means was fresh. I would like a refund of the $7.63 that I spent on this sandwich that was not fit to be eaten and that I threw in the trash. They need to do better than this.
I always buy wendys it’s not the first time I get bad serves they always don’t get my food right they didn’t give food right I what to make a complaint
its 705 pm and was told the inside dining area was closed and was asked to leave the forgot to lock the door we were told .the sign on the door says the dining area is open till ten. three other car loads of people got back in their cars and drove off just like I am about to do I have bin a auto shop owner in this town for over thrifty years I don’t treat my customers in the manner we were treated I do like Wendy’s food but I do not think I will be coming back here aNY time soon and will tell others thank you and have a nice day.
Last week I went to Wendy’s in Stockbridge Georgia on Highway 138 I ordered a large frosty Cino they tried to give me a medium I pitched a fit and the manager came over and finally gave me a large Frosty—cinno.
Thursday I went to a Wendy’s in Snellville on scenic Highway we ordered a triple Daves hamburger a large strawberry frosty and a large frosty Cino. We were given the Dave’s triple and we were given a medium frosty Cino I complain and told them the cup was the same as the large sweet tea then grabbed another cup and poured it over into it and we didn’t realize until we were too far away to go back that I was still given a medium frosty Cino not a large. I do not appreciate being cheated by being given a medium instead of the large that was paid for and we didn’t even get the strawberry frosty at all.
I have a complaint about the Wendy’s restaurant in Robbinsville nc. Every yom I have been here to eat the same couple is there and every time before I finish the meal the couple always ends up ina argument and cursing one another to beat it all and right there in front of the dining area. I’ve let it slide but enough is enough!! I’m goigoing to quit eating there if you don’t do something about this THE MALE IS A MANAGER THEREABD THATS SERIOUS CONSEQUENCES ITSNT IT???
A manager at one of the stores is being very handsy and inappropriate to multiple coworkers
So i visited Wendy’s at 26 Richmond hill rd @ 7:21 p.m 6/15/2022 and this gentleman was refrying old fries and trying to serve to customers when asked to change after three orders his response was that he’s not gonna keep changing French fries because I as the customer don’t like the ones he was serving he continues to be disrespectful and here u have only half of this … this young man is rude and very unprofessional.. for him to treat a paying customer in this manner is unacceptable… I will be reaching out to whom ever is in charge of this franchise
So i visited Wendy’s at 26 Richmond hill rd @ 7:21 p.m 6/15/2022 and this gentleman was refrying old fries and trying to serve to customers when asked to change after three orders his response was that he’s not gonna keep changing French fries because I as the customer don’t like the ones he was serving he continues to be disrespectful and here u have only half of this … this young man is rude and very unprofessional.. for him to treat a paying customer in this manner is unacceptable… I will be reaching out to whom ever is in charge of this franchise
So i visited Wendy’s at 26 Richmond hill rd @ 7:21 p.m 6/15/2022 and this gentleman was refrying old fries and trying to serve to customers when asked to change after three orders his response was that he’s not gonna keep changing French fries because I as the customer don’t like the ones he was serving he continues to be disrespectful and here u have only half of this … this young man is rude and very unprofessional.. for him to treat a paying customer in this manner is unacceptable… I will be reaching out to whom ever is in charge of this franchise.. 26 Richmond hill rd Staten Island New York
Hello, I’ve been to the Wendy’s located in Locust Grove Ga on Bill gardener pkwy for the past 3 days. The employees there have advised the credit card machine has been down and today they advised their entire system is down. I’m not sure if the regional manager is aware of this ongoing issue. I host a number of clients for Verizon wireless and use this establishment for quick lunches. I this can be resolved as soon as possible.
Hello, I’m trying to figure out who to talk to in order to get verification that I no longer work for Wendy’s. The wendys I worked at is in Waverly, Ohio. They say they can’t provide this & I need to speak with the main office. Can someone pls provide this to me? I need to add my newborn son to my insurance as soon as possible. Thank you for your time, Heaven Mead
Why does Wendy’s close for employees break?
I put in an application for 34th Street at Wendy’s well the hiring manager Cale I spoke with her over the phone and she said she will call me Thursday wow she had an employee working with her by the name of Courtney she told her oh I’m not going to hire her because she cannot talk well in the midst of that I called her back and thanked her for the corrective criticism and said I will keep it in mind me while she told Courtney I’m going to Red Flag her calling me back I have no idea why I’m being red flag she was just being very very nasty I never worked for Wendy’s before I have no reason to be flagged she also said I cannot return to the store and which in fact I only been to that Wendy’s one time I am complaining about her unprofessionalism her name is Kayla I believe she works for 34th Street South franchise I give her 10 Downs 10 thumbs down I want to be called back my name is Rachel Jenkins my area code is 727-966-1110 I want this situation rectified because this is very unprofessional and I have no need to be red flags for something I haven’t done please call me back again my name is Rachel Jenkins I’m going to make a police report for harassment I have all the text messages in my phone still saying that I was not rude thank you and have a God blessed day
Good afternoon I apologize for taking your time I’m writing in regards to the time that I lost if you don’t mind. I went to your store in north Ogden today on 27th and Washington boulevard here Utah. On their behalf I did order 18 sausage biscuits (only 2 were to have cheese added to them), with 2 hash browns costing $39+ change. I apologized for such an order so early in their day multiple times before I even got to the window. They of course asked me to pull noff to the side even though I was the only customer their. Your cashier brought out two bags and assured me I was ready to go feed my crew. I get back and not only didn’t get my bosses 2 w/chz but 6 of us didn’t get our sandwiches. Not only that but the potatoe wedges had not been put in a container and thrown in the bag. (I took a picture). So I had to call 3 times before the guy that was cashier answered. I explain to him that I was missing 8 of my sandwiches and none of my cheese sausage biscuits were in the package either bag and I asked him if there was a reason why my potato wedges were thrown in the bag without a container container he replied there’s no reason to act like that. My response to him was I was not acting in any way yet. I go again across town to pick up the remainder of my order. Losing labor for the company and gas. Your manager on duty price to tell me that she only had 5 sandwiches on their for the order the 1st time. My response to her was no man I ordered it at the speaker he repeated it to me did you say 18 you she herself even repeated it to me so there is 3 times before even got to the window that everybody was aware that I was going to 18 sandwiches… I thought. How could 5 sausage biscuit sandwiches (2) hash brown be considered $40 worth of food try again…. She proceeded to try to tell me she couldn’t get the rest of the sandwich’s because they were bringing out lunch. Already 45 minutes late from the project I was hired To do. She relectantly agreed to make me the sandwiches that I ordered previously that my boss paid for Even though it was lunch time to pull over to the side and wait it’s gonna be a few minutes to make some more Breakfast sandwiches at lunch time now since it was 10:36 at this point. I told her I was going to get a hold of you guys already for THEIR behaviour. So, I pulled to the side as requested, Once again assured I was ready to go. I got halfway back through town and decided to check to make sure it was all there, low and behold she only gave me 4 sandwiches (still none with cheese) out of the 8 that they owed me. However, they did replace the 2 potato wedges. Went back for a third time more frustrated. Finally, all sandwich’s were a counted for. She handed me a free jr. cheese burger for my inconvenience. Seriously….? Their a damn dollar anyway! The audacity of your employees blows my mind! Myself and my crew have decided to NEVER spend another dime at Wendy’s. WTG! I really, really enjoyed and could be so bold to say I indulged myself quite frequently. You REALLY need to reevaluate those two. I Have very few times in my 44 years on this planet have gone away from a business where my body is literally vibrating with anxiety and frustration. Got back to the shop and cried because my co-worker was needing to eat to take medication. When you do speak with that employee manager of yours let them know I will be leaving them a bad review on social media of every sort. So are my coworkers North Ogden really as in that big of a town by the way good luck to you.
Your customer service is horrible no one answers. My rewards and coupon were taken from app and didn’t receive the food. Or was the coupons put back on app
The store in sparks nv 89434 needs a house cleaning. I can’t give store number because they never gave me a receipt. They 3:00 crew never get my order right. And this last time the meat was burned cold and the fries were soggy and cold. Read the reviews!!! I wished they would’ve put an Arbys there.
Today June 6, 2022, my husband went to Wendy’s in Wyandotte, Mich., to get me a chicken sandwich,fries, and frosty. So when he brought it home which is kiddy corner to our home, I opened the bag and my sandwich was not wrapped tight so when I took it out of the bag it all fell apart. Now when I went to eat my fries it was very cold and old tasting. The only thing that was good was the frosty. Now every time we go there which is not often at all because each time we go there something is always bad or very bad service from them. So heads up this place needs help very badly with the food and service!!!!!!
I went to one of your stores this morning hoping to try the Breakfast Baconator. I saw it this morning on TV and decided to try it. As I attempted to order I told the servicer I could not hear her, after a long pause I drove to the second window. The servicer ask what I wanted to drink I said orange juice she very rudely replied we don’t have any we ran out, I said ok what other options for breakfast do I have she gave a long sigh and said nothing. I then told her she did not need my money and I left. The is store 13606. I don’t think I’ll ever go back.
Hi, I just want to make a complaint on behalf of my granddaughter, she just got employed at Wendy’s on First Colonial Rd. In virginia beach, VA 23454. They had her work her first day and never got paided, stated it was for training, no training was given they just put her on the To Go Window with a headset and told her to go for it …. really, worked a whole shift no break and no pay, which by the way I am going to see if you can work her and not pay her legally, then her second day back on the to go window, all the staff including the manger left her alone with one cook for 4 hours at lunch rush to have a meeting , so how much they care about staff and customers … I am so discussed. Her first job and gets treated like she is nothing. Honestly I told her not to work for that Wendy’s because as a customer you get cramp service. I stopped going to that wendys years ago … You wonder why you have trouble hiring people. I will put this out there in my area to make sure people do not send there kids to work for you. She is smart, and a bit shy, trying to earn money for college next year. Luckily she was able to land a job that saw her worth and offered her 14.00 vs. Your 11.00 . She better get paided for the day she was “training” , just an fyi, she also was offered tips running the to go window because people were grateful that they got someone that was nice for a change, even called the office to report how great she was … expecting to hear back and will give you all the details for her to get paided for her first day of work. Kathy Harford
I had a problem with the shift manager in the evening and I spoke to Chris manager in the morning and he resolved the situation thanks to Chris he made it better
Dear Sirs, I recently ate at your Port Charlotte location. I don’t have a store # as I wasn’t given a receipt?? I ordered a #12 hot honey chicken sandwich. I don’t like to make problems but they didn’t put any honey sauce on my sandwich at all?? When trying to call the store no one will answer the phone?? Do I need to ask for the honey sauce? This isn’t the first time, the name inplies that honey would be on the sandwich. Then when I wanted to bring it back and have it fixed no one would answer the phone. There shouldn’t be such a difference from store to store. I know things are difficult right now and stuff happens but at least answer the phone and address my issue, I would have just wanted a side of the sauce and put it on myself, but now I’m writing an e-mail to the corporate office because no one want to deal with customer service?? This is not how you keep people coming back. Your employees and Managers should understand if enough people get offended and don’t come back they won’t have a job. Just thought you would like to know.
Help. Sitting in a Wendy’s parking lot waiting for my meal as the manager counts out the drawer. An employee claims he gave me too much change, I never looked so I don’t know. He called me a liar, says I know I got it and refuses to give me the meal I paid for. I honestly don’t know if he gave too much change or not but stunned at the treatment. Manager was great, counter help was shocking. Nashville store, donelson pike
Hi my name is Fabian Escobar I worked at Wendy’s in 2020 and need to see if you can send me my W2 to my New address 30343 Island Bay unit A Murrieta California 92563 I truly appreciate if you do thank you
I went to Wendy in Charles Town, Wva around 1:20 this evening went thru Drive Thru ordered $5 biggie bag and all of my food was old been sitting under the warmer and it was terrible and got me sick on my stomach it was terrible
I feel I was way overcharged being the fact that the Wendy’s employee told me they were out of cheese for the 3rd time around as well as having no sweet and sour sauce again. I still have my receipt and can send that to you but just the week before i went to drive thru and was told they were out of hamburgers that i could only order chicken. Also iv seen them open up until 1am then suddenly on a tuesday they was closed and it was only 1030pm. This Wendy’s has been so awful for claiming their out if food for a long time now. They didnt even offer a discount for my cheeseburgers with no cheese bc they did not have any and it was the worst burgers iv ever had and for what i paid im quite irritated about it. This is the Dry Ridge KY Wendy’s by the way.
At your Wendy’s store in Kyle ,Tx.my son wanted to apply for a job and asked for an application. The worker went back to an area and asked the manager if they hired whites in Spanish. Worker was Hispanic and my son was Caucasian . Hispanic shook his head and said not hiring. My Caucasian son did know what the Hispanic worker asked the manager. My son then left.
If I was you I would see if you are having discrimination going on with your franchises before your company gets in trouble . We can’t have racism going on towards any race in this country.
Manager had her butt crack sticking out f the back of her pants,said what u want as I started ordering walked towards the back never rang me up then after I already give. My order a younger lady came to register I had to repeat my order again and she started arguing with me over the bill at I said the 4 for 5$ ,after I paid slammed my cups on the counter.horrible customer service and disgusting and unprofessional look with those body parts hanging out.
Maite and Carla was at the drive through window when I came through the Wendy’s drive through. I received poor customer service. I received my order very quickly and although I was not told by either of them that my drink being prepared instead the window was closed in my face then When I finally received my drink I asked for some BBQ sauce which was shoved into my hand I still said thank you instinctively just to have the window once again slammed in my face with no reply
Monroe, Michigan location on Telegraph. Food was correct and wonderful. However, 4pm on 5/22 the kid taking orders at drive-thru and taking payments/giving food out the food should really be in the back and not dealing with customers directly, if his attitude is usually like I experienced today. 100% he did not want to be there, and he made sure I knew it. Very bad attitude. Not friendly in the slightest bit, wasn’t even attempting to fake it for the customer. Completely uncalled for. I never leave reviews or write businesses but felt someone needed to be aware so it could be addressed. I never go to Wendy’s this was a random stop not sure if this is a regular thing going through the drive-thru as far as poor attitudes. But thinking the likely this is a individual issue not the whole staff. Shoved the order out to me. Didn’t give me a receipt. I’m a very respectful friendly person, I worked in the restaurant industry for 10 years. We all have bad days, I hope this is just one of them for him. Just really threw me off guard with how angry this kid seemed and how he didn’t care if the customer felt it.
We have just spent the most miserable time at wendys store 00005376. There was no air conditioning and we were told there was nothing they could do and besides, it would be 80 degrees at the park.
I made a complaint concerning my daughter not being treated like a long time employee of Wendy’s. I have not had a response. My daughter was told to go to another store, they do not have any hours for her. Per her supervisor Benjamin Shepherd W606 – W-606-4474 Montgomery Rd.. She was also told by the District manager HNED27-Patrick Minton that she did not know how to do anything. I believe this is retaliation of my complaint I wrote on here. My daughter Yolanda Smith has worked for Wendy’s for 28 years 7 months. Part Time, 3 hours a day, assisting with the lunch rush.
I am going to contact the Disability Rights to try and get some understanding on fair treatment. Jessie Jones
I need someone to contact me in reference to the location on jungermann st Charles mo. The manager hung up on me and was extremely rude said the reason I go bad food was because they are short staffed not my problem.
Unfortunately today I came home with an order that wasn’t mine. Ordered a single meal but came home with a chicken sandwich instead. 😩🥹😭FAIL.. They were actually handing me a sandwich but I thought it was an extra sandwich.
Yes I’m for more employee for Wendy’s in Chesterfield South Carolina on highway 101 West boulevard and I had started last week but they ended up terminating my employment I don’t understand why they’re not giving me any explanation I haven’t got paid for my work now get paid tomorrow and I’m trying to call the store now and nobody is picking up the phone I have called several times the manager there is
Trequela Lindsey, the only way I can get in contact with her is email I don’t have a personal cell number or anything like that and she’s not responding to me and all I need is information for pay active.com enrollment. My complaint is there’s no direct contact with her, she does not answer or return my emails or calls again I have tried to call the store several times just now they’re not busy and nobody is picking up the phone my question this is my complaint please get back to me as soon as possible at 843-584-xxxx which is my cell number
I want to make a complaint for Wendy’s on Dunn Avenue I think it is wrong to have a car pull up and told to park can make their window times good and then have a young man walk to the front to where everyone can see him drinking his drink while having peoples food orders in his hands and then goes outside to walk up to the cars and tell them to check the bag to see if its their order or not the car beside me she said I hope its my food because I don’t want to be touching other peoples food and was mad then when I saw him take my order to the other car beside me and saw the guy look threw the bag and then walk to my car to give me the bag that he went threw is crazy thats a violation for one and 2 for drinking while taking the people their orders I work in a restaurant business and I would never let my employees do that and then said as he was walking away that I will have to go inside I said ok I will and then I heard him tell his manager on duty that there was a white lady out front to talk to her so she asked me what happened I told her and all she could say was well what do u want me to do I said please remake my food or give me the money back the whole time the young man laughing about it and her not doing anything is ridiculous to me so I walked out and told them they can have the 16 dollars and that I won’t be back since she said I was giving her a headache and didn’t care about me being working in the same field as her its very sad that yawl would let a manager run her shifts like that and be able to talk to her customers like that
The Wendy’s in Sierra Vista, AZ. has been going down hill for some time now. We stop in on $/16/2022 around 5:15 pm. Nobody was at the counter and when the young man walked up he acted as if we we were interrupting him from whatever he was doing in the back. His attitude continued while taking our order. When I said I wanted iced tea he said all they had was what’s in the soda machine. FUZE iced tea. I said that I wanted regular ice tea and he seemed confused and said “I think that’s all we have”. Not bothering to make sure. FUZE tea is no different than drinking water so I opted for a Coke. The past three or four times we’ve been in this Wendy’s it has been the same story. “That’s the dead we have. That’s not the case when we stop in at a Wendy’s in Tucson. They have tea so I’m assuming the owner or the crew is either too cheap to have real tea or the crew is too lazy to make it. The fries have been consistently like rubber and we have made our last stop at the Wendy’s in Sierra Vista. The quality of the food isn’t what it should be and the people that work there should not be left unsupervised. The people working there don’t seem to know what a work ethic is and most seem oblivious to customers.
Tooele wendys double charged me .refuses to give refund the . $32.28 back that they charged me twice .but i already left a comment and no reply .i am thinking i need to get a lawyer involved .to get it back as no one will do anything about it .
I was at your drive through last Friday evening bout 8 pm and received the worst food I’ve ever had!!! From your downtown Branson mo location
I am very disappointed in the Wendy’s location near our home.
The last 4 or 5 times we went they are out of hamburgers and say they can only do online orders, etc.
People are going next door to Popeyes. I am sorry to see this because we love the food, but I am done with it.
10747 E Crystal Falls Pkwy, Leander, TX 78641 Is the address.
My daughter Yolanda Smith has been an employee of Wendy’s for 28 years 7 months. It saddens me that after all these years since Haza Foods Management has taken over, She is being treated like a useless employee by the current management . She is a part time employee at Location:OH606 – W606-Montgomery Rd. She works 3 hours a day. She has been told she is not needed and they don’t need a prep person and taken off the schedule due to labor shortage. The new management seem to have a problem dealing with people with a disability. I understand shortage within the company, but I am sure the time she is there is helpful to the crew.
Your. Hamburgers
Your. Burgers. We’re very greasy not fit to eat not even for a dog. Your employees are. VERY. Nasty. Even your website is no good. I got sick from the grease. Hire regular nice workers
There is a brand new store in Eudora Kansas I have been there three times every single time there’s a problem their staff is super friendly they have amazing customer service their service is exceptionally slow but they have good customer service twice now I’ve gotten chili from that location and it’s been nothing but pretty much liquid I got a large chili this time thought I’d give them another chance and there’s nothing in it there’s maybe four beans in the entire large thing of chili and maybe a couple pieces of meat. I asked her cheese and I received none they also do not have any saltines they claim that they can’t order them so you get club crackers with your chili instead of saltine crackers I will tell you this I will never be to another Wendy’s again I’m tired of paying for nothing but liquid chili said have substance it should have beans and it should have meat in it and I’ve already mentioned this before to them they obviously don’t care because they’ve not fixed the problem it tastes like it’s been watered down and they’re not putting any beans in it or meat what am I paying for a bottle of water would have been cheaper
Hello I’m Gloria and I visited your donaldsonville location last night and your employee keyonta and another young black female talked to me horrible and threw my ketchup and told me I’m lucky she didn’t spit in my food. Just because I asked to speak with a manager because my food order wasn’t correct. My phone nunumber is 504-255-xxxx if you need to speak with me.
I just got my rewards account wiped, for the second time in approximately six months, losing about $40.00 in rewards. I’ve been a loyal customer for over forty years. I will be no longer. I don’t go for this BS type of business. I will also be taking about ten other folks with me. I tried to do this on the rewards site, but it wouldn’t allow me to. Good luck keeping customers pulling this crap… Have a nice day. 😁
How can I get in contact with someone about my organization or nonprofit Advertise and promote Wendy’s company.
I bought 4 of the cheeseburger with cheddar cheese and bacon. I think they were onions on it. They looked like they were fried onions. I paid almost 6 dollars a piece. They were the nasties burger I have had. I hade the potato with cheese and bacon. That was great. I work hard for my money and don’t like throwing it out to the trash can. Thank you for reading his.
I am trying to find contact information for a district manager regarding the Wendy’s In Seymore Connecticut. My 14 year old has video of employees smoking inside the building with their intoxicated adult, while the employees entertained my daughters drunk father. On video April 30th Saturday evening, they allowed him to come behind the counter and take orders while intoxicated.
Hello,
This is by far the worst Wendy’s I’ve ever been to. Management is awful. This is the 3rd time I’ve had an issue with this location. I
went to Wendy’s location at 13119 S. US Hwy 301, Riverview, Florida, , and ordered A 4 for $4 bacon cheeseburger. The young lady on the speaker was rude. After ordering my food and paying for it, A young man handed me my bag and my change and said have a good day. I drove off and immediately noticed that they did not give me my drink, nor Barbque sauce. I went back and told the young man. No apologies no nothing. He said nothing, turned around, got my drink and Barbque sauce, handed it to me and walked away. I drove off eating my food, only to realize no bacon cheeseburger in the bag, but a cheeseburger was in it, which i did not order. The fries were cold and the cheeseburger sandwich was very cold with fresh hard cheese on it not even warm. I kept trying to call the number 813-677-1363
Restaurant # 05110421
I guess this is receipt # 3280
I went to wendy’s on 1521 S Arlington to get frosty I ordered small frosty an lady said 2.19 through speaker I thought I didn’t hear her right so when I got to window to pay I said did you say 2.19 for small frosty she said yes you know everything gone up when I got home I thought wow that’s big price difference so I googled it in several places an said small frosty was .99 cent just wondering how much is a small chocolate frosty. Thanks
I would like to report a complaint at the Wendy’s at 4605 Chef Menteur Hwy. I was told that the lady who cursed me was th manager. She was very unprofessional and inappropriate. She called me a bald head b. I am an elderly woman and was appalled by her behavior.
I was employed through Wendy’s west Wareham ma. I was out due to covid while awaiting my paycard. I kept in touch with store manager via text the entire time she only answered the initial text. Now that I am testing neg. I’m trying to obtain my paycard the manager has not responded so I do not know if it was gonna be mailed to me or if it’s just sitting at store.
I went to the Wendy’s in Wetumpka and they wanted to charge me 2.17 for a small frosty that their sign advertised as $1.69. Please see that they know false advertising is illegal. I asked them to call the police so I could pay the correct price. I will try again tomorrow to buy one at the price on the board by the speaker. Please see that. This is corrected. Thank you
What a joke I have been on hold for over 30 minutes for customer service and I have tried repeatedly to write on your website about my horrible experience that will not except my email address or my phone number. Someone please call me 561-572-xxxx
Went to drive- thru speaker prompted order when ready after minute at speaker. Said my order. Waiting for response nothing but silence. Only one car in line before me. So waitd about 2 min. Not sure if they got order. Kept saying hello. Wondering if they got order. Then said the speaker must be broken. Loudly no response. So drove up. Got to window. Told the man which seemed to be the manager older Light skinned African American man States you have to order at speaker. I said I tried and waited. Then said hello bunch times. Became irate raising his voice at me. I did not get loud or ugly he did. He said I cant take your order I have to take the woman behind you. In over. 30 years that. Was. The rudest display of customer service in a drive- thru. This was 5/9. Clearview By harahan about 5:50 pm. I went to Chick Fila. Place had no customers. Reasons like this Chick Fila customers are double lined to the. Street.
My name is Angela Allen I been trying to contact some one since April 16 2022 about something was and my food that I could have choke to death never got a callback from no one so now my lawyer will be involved
I am at 2775 US-75, Lebo, KS 66856 and store is supposed to be open at 10a.m. but employes won’t be ready to open till 10:30a.m.
I drove over 6 Mike’s to get food at Wendy’s for the soul purpose of knowing they don’t close until 1am!! I got in the drive thru at 12:50. I waited and waited only to hear nothing. I said hello twice and nothing, no response! I called and no answer. Then I drove to the window only to see 2 workers cleaning up. One of them kinda motioned to be that they closed it no more. I said to them it’s not 1am. That’s 10 more minutes. He looks at the girl and kind of coward himself away. The girl wouldn’t turn around. This is bullx off at you all new. There is a banner outside the store staying opens till 1am!!!! And the employees wanted to go home early so I couldn’t get my food that I drove 6 Mikee’s for. I wasted my time and had there a back home. I’m very upset over this issue. This should not be happening especially if your ADVERTISING OPENS TILL 1AM.
I have a very important question………
Why do you not offer. baked Sweet Potatoes ?
I love your regular baked potatoes , but there is such a market for the healthier version , plus it could be a welcome choice !
I came here to eat at Laramie wy but no staff is here to serve despite the sign said short of staff open at 7am I am here since 7am and i been half an hour no staff I am calling head office complaint but it’s been half an hour I am on hold what a pathetic and worst serve wendy
I do not feel comfortable patronizing Wendy’s anymore. Along with no personal service no prices posted for a menu you feel like you’re walking into a robotic service center.
Roach in my drink
I email corporate lastnight due to biting down on dirt in an order of bacon ator fries. I finally got in touch with the manager around 1030 shd informed me that she would leave my name. No name left the cashier asked for the managers name. I told her the manager asked my name and didn’t give her name. After in that line 20 minutes she tells me I have to come back. Come back to who?
Every time I order a plain sandwich the staff get it wrong. Not everyone can eat honey mustard. Why can’t the staff read what they wrote on the order and get it right? How many times are we supose to let this slide when it’s my cash paid for the wrong food and the gas we have to run out to come back twice?
I went in a Wendy’s at 315 washington ,memphis,tennessee in the evening time.i was inside when this young person behind the counter said they were only serving the drive through line,I thought this was insane to be in the store,doors open and they couldn’t take my order inside,because they was only serving the drive through!
We eat at your East Washington location in Madison WI. It is the dirtiest restaurant I have ever entered. I don’t even know why we stayed and ate there. I have pictures.
They had one man and a table with ,mom,dad and two small boys, that’s all. Employees talking to friends at the counter. Poor at greeting guests when we walked in also. I know it’s really difficult to get good help. But, I also know you can’t make corrections if you don’t know the problems. Sorry for jumping around with the topics. I’m just extremely disappointed.
I can only imagine how bad the kitchen is.
I need someone to call me back 629 772 xxxx I have a huge complaint
It’s mainly just a question but… isn’t Wendy’s managers supposed to give their employees two 15 minutes breaks and one 30 minute lunch break? Or at least a 30 minute lunch break? I work between 8-10 hours most days and get a 30 minute break once in a blue moon. I work 10 hour shifts with absolutely no breaks most of the time which makes my feet hurt and ankles swell up.
Our local Wendy’s, located on Providence Road, in Virginia Beach, Va, is a constant disappointment. Nine times out of ten, in the evening, they claim that their system is down and that they are unable to serve customers. Tonight, we were told that they don’t make Frostys at night. This is ridiculous. What makes this worse is seeing groups of employees standing out back smoking whatever when we drive by. I’m hoping that this is not the image your corporation is striving for.
This your first time customer buying breakfast at your Wendy’s on Rochester Rd., Rochester Hills, MI. YOUR customer ordered two biscuits with egg, sausage
and cheese and one coffee. Pulled up to the takeout window and received one bag
with ONE WRAPED sandwich. I reminded the person two sandwiches were ordered.
The second sandwich received and coffee. At home YOUR customer found one biscuit with only egg and the second sandwich had egg, cheese and BACON on it!
Both sandwiches not was ordered!!!!! The Bacon was burned black!!!!!
I ordered bacon ator fries an bit down in a rock or dirt or something
Yesterday my husband and I stopped at Wendy’s on the way home from a long trip. We could tell there we’re people inside. When we opened the door a person said our stuff is down. Then another person said we were not doing x so we closed. This was on Sunday May 1st around 6:30 pm in Ruckersville Virginia
I went to your Bridgeton location on St. Charles Rock Road. I was cussed out by one boy when I turned around to confront the boy he ran into the back. Another boy was now at the window and would not tell me the first boys name so I could report him. When I mentioned filing a complaint the second boy didn’t seem to care. There was a 3rd boy there also but he did nothing. Been trying to call customer care for over an hour and just music plays. As much as I like Wendy’s I will never be returning.
I am very pissed off and very upset.
I went to Wendy’s on north Genesee Street in Utica New York with my two sisters. My one sister ordered first, the 4 for 4. Then I ordered thec4 for 4. My other sister ordered the $5 biggie bag. My one sister that ordered first got her for 44 and my other sister got her $5 biggie bag and put them on the same tray. I stood there waiting for my food. When they asked me what I needed I told them I didn’t get my food yet but girls that cook the food turned around and started screaming at me told me that she gave me my food and I told her no she didn’t she gave my other two sisters their food but not me. she starts screaming at me and called me a liar I am very pissed off and upset about this
Wendy’s in Temple , TX I have a complaint …I pull up to the drive thru menu speaker no greet of acknowledgement for several minutes even after me saying hello a few times… I pull around and park and send my 15 yr old inside due that I just got released from the hospital . He ordered 2 double baconator meals with Dave’s pineapple mango lemonade for the drinks and 1 crispy chicken sandwich … I look in the bag it’s 2 single baconators and the chicken sandwich. Along with my 2 Dave’s Pineapple Mango lemonades. I send my son back inside a long with receipt and ask for the sandwiches to be remade for the simple fact we were charged over $22. I was asked to give an additional $4 which was no problem to make the 2 singles, 2 doubles. My additional patties were put in a container. I then go back inside and ask why were the patties placed in container instead of just remaking the two sandwiches. The girls on the shift were very rude and unprofessional she complained I send my child inside to order food . Yes of course he’s 15 and his mother is sick however he does know what the #2 Baconator meal is . He speaks fluent English and comprehends well. She said I was rude and trying to intimidate her when all I asked is for my sandwiches to be remade AFTER PAYING MORE MONEY FOR WHAT I ORDERED! Then I asked for my money back she tells me to come back in the morning and speak to the general manager … I once again asked for my money back due to the fact she told the grill guy to not make my food that I can wait…it was clear she was showing off. I only asked for refund so I can leave to resolve the matter. I told her give me what I paid for she then acts irate and the other girl grabs her and I guess was trying to stop her from wanting to attack me …yes I asked what is she calling herself to try and do to me… Seems she was trying to intimidate me. The workers on the shift were all laughing in humor . I didn’t catch the joke. That girl with dreads (since she wouldn’t state her job title or name) is A Very disrespectful individual… and it was not that serious for the way she reacted. Seems personal… she should want to lead by example…me being a GM myself she would no longer work in my establishment… poor customer service and she is very unprofessional… I can give input on a lot more however seems she’s been getting away with her childish behavior there this far…
My mom and I went to Wendy’s on Friday, April 30, 2022. We waited in line for about 30 minutes. we got to the window to place our order. Someone came to the order window and stated “we’re closed”. I was furious, we pulled up to the pay window blew the horn, they ignored us. I got out of the car banged on the window and stated “we have been waiting in line for 30 minutes, and you say you’re closed” they all laughed, needless to say there were about 5 or 6 cars behind me. The managers name is Torry Foster in Vidalia, GA. I never got an apology or anything. I am hard working and I deserve better service, many customers spend their hard earned money at this establishment. This is so unprofessional and I WILL NEVER EAT OR SPEND MY MONEY HERE EVERY AGAIN. I can see if they came outside to say “after this car we are closed” But to be ignored and laughed at is unacceptable!!!! This manager Torry Foster, needs to take a management class or just being a decent person and to be professional. Does Wendy’s know the type of people that they put in management? Do they care?
I call grubhub for Wendy’s and the whole order was trash the pop tasty like the fountain and the Wendy’s burger was terrible the salad had refrigerator taste and the chicken in the sal tasted like salmon , I complaint to the manager about the order and he said he was working by himself he should’ve close the restaurant instead of serving Wendy’s long time customers garbage I spent 27$ then the mangertold me it was grubhud fault , grubhud did not prepare my food .and the mangers is so ghetto I would never go to that Wendy long as he work there the quality of that food was terrible. And the manager is ridiculous he going to kill some one with that food he serving..and he’s rude.and won’t take responsibility for that trash food he serve , he nasty..
Lenoir no12 has the worst mangers always belittling coworkers they should not be in a supervisor position they do not know how to treat coworkers with respect and say thank you and please.
I was just in the drive thru at the Sierra vista Arizona store there was a group of kids out back , as soon as I pulled up ready to order on kid mouthed “ “ to me. I asked the manager who he was and she could not tell me. I was not given a receipt for my order either. This all happened at 8:35 / 8:40.
I’ve messaged multiple times about being over charged and not a single person had reached out to me.
Wendy’s corner of rodman st & bedford st fr ma is rude to indoor dine customers at 7 am everything wasn’t ready for dine ins.lady walked out & i walked out they lied to lady first them young workers in the back acting silly & laughing.they only cared about drive thru.plus huge amount of trash cups napkins everywhere on property not one janitor outside.7 am.shame laziness.
Wendy’s corner of rodman st & bedford st fr ma is rude to indoor dine customers at 7 am everything wasn’t ready for dine ins.lady walked out & i walked out they lied to lady first them young workers in the back acting silly & laughing.they only cared about drive thru.plus huge amount of trash all over the propwrty not one janitor outside cups bags every where.at 7 am.
My Name is Stephanie Hillmon and I have a complaint and would like for someone to please contact me. Phone number is 912-256-xxxx
Hi,
I would like to let you know about my experience with Wendy’s on 7239 winterburn rd in Edmonton.
My daughter and I wanted to try the breakfast menu . We ordered a #1 and a biscuit with egg and cheese. We went through drive through.
Went to eat the food and it was two croissants with sausages. Went in to get order corrected she Khim was so confusing that I just asked for a refund so we could reorder. She has to give me cash debit didn’t work for refund. The girls were all flustered and the girl opened our sandwiches that were wrong and was taking the sausage off them to give back to us.
I said no we want new ones as mine was a bun not croissant and they cross contaminated the work area where she put the ones we returned on her surface.
Then khim told her she can’t do that and the girl made new ones with sausage again ! I told Khim she went back and made the girl do it right.
What in the world is going on in your store? I have had them do similar things before and it’s just a sorry .
That doesn’t help when we are pressed for time and we have to run back and have it redone.
How can this be made better for the loyal customer?
Wendy’s Broken Arrow Oklahoma
I go there in the mornings to get breakfast and a small key frosty
today the manager said they didn’t serve frostys until 12pm… it’s policy. Why hasn’t the others followed that policy?
I also had to orders (total of 6)for your dollar biscuits, she said you can only get 5. I said ok I’ll just drive around and get the other, She said I can’t do that.
I said well if you go into Walmart your a customer you leave go back your a customer.
Your manager was very snooty and unprofessional, I have worked in customer service for over 30yrs, and it’s also been Satisfy the customer, their right, have good customer service their the business.
Is this not done at WENDYS any more?
Sincerely
Denese D New
denexxxx @gmail.com
Wendy’s Burgers –
Please bring back the original large size solid white plastic drinking cups with Wendy’s logo in red on the outside. Also, please bring back the original lids for the large size cups. I am currently a very frequent customer at the Burbank, Ca. Wendy’s restaurant. Thank you.
my name it is Carlos Irizarry I was at Wendy’s in Sun City in FL. wait on the line by 3:25 I wait for 25 minutes in line on the drive true after I wait they said I have wait for a long time because the shift it is changing and they don’t have personal for work, I ask about inside and they said it is going to be the same . last week I went to Wendy’s and they forgot the fries inside the bag.
Wendy’s in mayfield ky has the absolute rudest employee’s my daughter and I got a cussing from staff including a manager
Wendy’s on Highway 380 in Prosper tx. By 7-11…..THEY ALL ARE RUDE..NOT POLITE..INSIDE OF STORE CLOSE AT 7 PM..LOTS OF FOLKS IN DRIVE THRU ALWAYS….LAZY KIDS TYAT DON’T NEED TO WORK THERE. WRONG ORDERS THROUGH DRIVE THRU. . RIDICULOUS
I bought a Wendy’s keychain tag for free mini frosty and the Wendy’s in Folsom pa wouldn’t give it to me unless I ordered “a meal”
I just went to one of your restaurants on 2755 Southern in phx az . They were very disrespectful talking about how rude customers are. I went there and ordered 5 different things for my family Drove home to feed my family met they messed up the whole order I had to go back and tell them they messed up my order she got very loud with me and said no she didn’t…. This will be the last time I ever come to Wendy’s maybe you guys should think about hiring people that have good customer service to run your businesses. Thank you for listening to me
Complaint noon answes phones
I just left the Shirley ny store on William floyd
The older tall lady was very rude she said that I should say please when I asked for some sour cream for my
Potatoes and then said that she would not serve me unless I said please first I go to Wendy’s 2 times a day I may not go anymore sorry
What the h is going on with the wendys in Hastings mi.? Are they going out of business? They are never open. But when tbe do its open fir dinner rush. And then its like 3 hours.please fix this
First I want to start by saying this…. I HAVE NEVER EVER WROTE A COMPLAINT FOR ANY FAST FOOD OR BUSNIESS. But this Wendy’s on veterans Blvd in Dublin Ga is THE WORST FAST FOOD PLACE IVE EVER BEEN TO I HAVE LITERALLY BEEN WAITING IN THE LINE AT THE WINDOW TO ORDER FOR 32 MINS NOW AND A HUGE LINE BEHIND ME IT! ITS LIKE THIS EVERY SINGLE TIME I HAVE EVER CAME HERE AT NIGHT WHICH ISNT MUCH BECAUSE IT TAKES OVER A HR TO ORDER AND RECEIVE! THERE IN THERE PLAYING AROUND AND DOING GOD KNOWS WHAT I GUESS THEY HAVE TO CATCH THE COW KILL THE COW THEN COOK IT!! AND I KNOW I CANT BE THE ONLY PERSON WHO HAS COMPLAINED ABOUT THIS RIDICULOUS WENDYS YALL NEED TO DO SOMETHING ABOUT THIS BECAUSE ITS
I visited the Wendy’s on Camden rd crossing hope mills rd. We waited in line for 18 minutes to place my order when I got to the pick up window it too another 7– or 8 minutes. That’s was one of the worst drive- through ever! Please open up soon! Hardee’s, McDonald’s even Burger King has opened their dining room.
I am Ms.Robinson I have went to Wendy’s on Keystone and granddaughter had ordered a number two and ask I was paying for my food than I asked made I please make it fresh and the lady say she is not making nothing fresh at all so granddaughter had said her Baconator Was spoiled and the cheese was old and sandwiches was Nasty the young man didn’t give me a Receipt.it 8:30 pm. I can be at 317-985-xxxx
I sat at the speaker for a good 5 minutes and was never greeted or spoken to and I even said 4 different things and they wouldn’t answer me. There was 3 cars served before me and I ended up leaving and there was 2 cars waiting for their food between the speaker and the window and 2 people standing near the drive thru window so after working a 9 1/2 hour shift and.heading home I didn’t get food because they didn’t want to answer me.
What is wrong with the Kansas City MO. Bannister road location? Do you have any idea what goes on there? Your employees are high, rude and dirty. The food is undercooked and rotten. Frozen fries, literally frozen. Bacon is spoiled and the buns have mold. If the district or corporate isnt checking on this location I promise the 15 customers that were there this evening will be sure to have the Health Dept. There on Monday checking in.
COMPLAINT:
I asked for 2 bacon biscuits NO CHEESE…what do I get everything with CHEESE!!! I repeated myself over and over so that I don’t get cheese and I still got cheese. I am allergic to cheese and no one seems to care at Wendy’s. I tried calling the restaurant to let them know, they NEVER answer the phone!! 5299 Holt Bl, Montclair, CA (909)447-5547.
I want my money back!!!
No one ever answers your 888-624-xxxx number lost points because no one answered for 2 days now
My daughter ate a HUGE INSECT in your baked potato 4/21/22. She was regurgitating. I have pictures and also the potato in my possession.
I went to 4950 Linton Blvd Delray Beach FL 33445 This was the worst experience ever I went to Wendys at lunch time and only had cash I ordered a $5 Biggie Bag and handed the cashier $7 cash and she looked at me and said she did not have cash and she didnt know what I was going to do I then asked for a manager who would not even come to the front to acknowledge me but told the rude cashier that she did not have change either and there was nothing they could do , this was the worst customer service I have ever received anywhere
You have a great team at Your Wendys in Poquoson, Virginia on Wythe street. I am a loyal customer. The coffee maker and their homemade lemonade have been out for months!!!! They have lost many customers they so diligently served during Covid. Customers get upset and pull out of line. Their District Manage had their support early on, but after months without
coffee the number one morning drink the
Customers hammer them to wonder!!??
Management asks much , but cannot support them with timely replacement.
I now get my coffee across the streeet at McDonalds, my grandchildren like their
McGriddle pancakes. Someone needs to
get Regional Management by the
Short Hair-no excuses! This is a terrible failure of the power empowered bigger $
Management to not deliver to the store team! They need a new Coffee machine and for a new Lemonade make!
Can You fix this problem
I went to Wendy’s Restaurant 00005253 at 5001 N Big Hollow Road Peoria IL 309-692-2359 order 3282 on 4/18/22 at 6:54 p.m. and stated a few times no cheese on anything and at the start of order. I return to resident and Daves single had cheese on it. It’s a norm anymore for my orders to not be right. I failed to check the sandwich. There have been times at this restaurant I have given 3 sandwich’s back and even washed cheese off my salad. I’d like to be reimburse for my Daves Single. 217-725-xxxx.
This is last effort to let you know I’m reporting your stores on Bloomingdale Ave
and US 301 for major Health Code Violations.
I’ve tried to talk to your District Managers, but they do not have any way to be contacted?
Jack and Jay were the names given to me, I called ALL of your corporate numbers and as no
surprise no answer, and no e-mail addresses.
So, I gave you ample opportunity to have a lower person correct the problem,
and I know you will dismiss this, but I’m going to report you to the HC Health Department as well as the Department of Licenses and the State Health Department of Health.
Right Here.
Online Food Illness Complaint Form
One more opportunity to answer me.
Jim Gray
813-952-xxxx
The Muskegon, MI Wendy’s restaurant on M120 Holton Rd in North Muskegon MI has “Hiring Adults” on display at their road sign.
I went to the Wendy’s on Washington Street East Washington Street about 30 or 40 hundred block about 2:45 and I got a number one and the fries were cold and my sandwich was cold both of them I was not not impressed to say the least normally that’s a pretty good place to go but I’m not going to go back to that one anymore
One of the employees at the drive through at.the Wendy’s in Lumberton, NC on the corner of Fayettville and Liberty was very rude today. 4/18/22. She handed me my tea…with no ice….I asked for a cup of ice because I didn’t want hot tea..her response to me was ..”hufff” and eye roll…Oh Lord… We dont have much ice ..that’s why there is not any in your tea. She handed me a small cup half.full of ice and she shut the window.. There was another girl with a nose ring that handed me my biggie that was very nice.
Don’t know what kind of people you got working but living damn broads are all laughing I haven’t ordered they gave me one and how cold I think you need a new people
Went to Wendy’s on west street tonight around 6:15. I ordered a single cheese combo and did not get my drink. I tried calling them but got a recording telling me they were busy. This is the worst Wendy’s in Wichita for not getting your correct order.
$35 for lunch that stunk. Undercooked baked potatoes (almost raw). Sweetened tea when I ordered unsweetened. Got a vanilla frosty when I ordered chocolate. And flavored Coca Cola when I ordered unflavored Coca Cola. Huge disappointment and it was EXPENSIVE.
I would like to know why everytime I go to your location on Brook rd and Parham Rd in Va, the young man working tell me that the system is down and he can’t help me. I first time I heard this I was like ok I know things happen, but the second time two weeks later and the system is still down. I don’t see that being possible. I would think with a company as big as Wendy’s they could get the computer to work. I don’t think it’s that at all, it always looks like one guy in there working and he is sitting out front on his phone. If you can do any better than that maybe you should just close that location complety. I know it’s hard to find help these days but this is too much. I hope you can get this store straight because I won’t be back and I plan letting other people know. Good luck and I hope you can find someone who wants a job. thank you for your time.
I was at Wendy’s last night and waited 20 min.at 701 w Boynton Beach Blvd. I paid $9.00 and change for two small piece of fish it was WELL DONE AND HARD. I couldn’t eat it and small fries. I said hello 3 times then they said WAIT. I WANT MY MONEY BACK. I TRIED TO CALL FOUR TIMES JUST NOW, NO ANSWER.
Need a phone number for my grandson to call to talk with someone about W2 forms for 2020 and 2021. Has been trying to get them. In Boiling Springs SC thank you
The store #193 has kept an employee after she threatened to shoot the manger and the managers kids. The manger is no longer comfortable and has asked for her to either be fired or to be transferred. Neither has happened and it’s now been a month.
Went to your location in Livonia MI on Plymouth rd got two orders of Chilli, there was no meat and I would swear it was minestrone soup, I took a picture of it poured into a plastic container I would love to forward it to to you, I tried calling the location for an hour with no answer
Wendy’s has returned to pre Covid quality. I did an online order for two doubles and a single with other items. All the burgers were only half cooked with red throughout. Very unsatisfactory. Manager said bring it back but we’re 10 miles away with the flu. I am canceling the charge on my credit card Wendy’s number 00003762 ticket number 44
The local restaurants here in Port Orange Fla, and New Smyrna Bch Fla are discussing. Dirty with a horrible odor. Ate a fish sandwich today and felt sick. I usually have salad but the restaurant was out or too short staffed to make one. Plus there was a heated argument in the kitchen. Burger King had the same problem and now most have closed.
Wendy’s restaurant in palatine northwest hy by sterling had filthy bathrooms needed lots of attention told manager. She acted like she did not care not a place I’m intrrested in again if cannot be cleaned
I’m complaining about the restrictive hours at one of the Wendy’s locations.
This is in Manhattan/NYC. 23rd St.
near E. Park Ave. I’m.one of many night people who live in this city, where most businesses should have very late hours or even be running 24 hrs. a day, as most used to, especially many locations of fast food places, convenience stores, copy/office supply stores & so forth.
The business hours of this location, which is pretty new, need to be later than 10 p.m. at night. There’s really no excuse for this. This is not the bible belt. It’s NYC. Many people (including myself) are here because we need to live somewhere that is not limited to a 9-5 schedule. Having a nighttime chronotype is not a defect or a character flaw or something that someone should “snap out of”. It is engrained in our biology, in our DNA
& becomes more pronounced with age. If you want to make locations available here, you need to accommodate your late night customers & not just shut down simply because it got too dark out or too late. You need to find some way to expand your hours at this &/or other locations. Many of your competitors have already done so.
Why are phones not answered- just don’t have phones if you are not going to answer them. The Wendy’s on Lake Creek Parkway in Austin Texas
Wendy’s in Newcomerstown is filthy slow and they gave mea hamburger that was not cooked well.
Hi , I had previously worked at the Wendy’s In Jackson, TN on S Highland and was wondering if someone could please send me my W2s.
I have never in my 69.years been so disrespected as a custermer . The young lady was so disrespected she didn’t even care. The Manager said nothing. I will never go to another Wendy again. 8:30 pm Harlem and Madison, look at the tape please.
My husband got a fake 20$ bill from Palmyra mo. Wendy’s and I tried to contact the manager she hung up on him and won’t answer our calls I don’t know if she put the money there since she hung up or what to do
No receipts no ketchup no napkins 2days in a row
One of your store managers, Tempestt Clewell at store CL35328 at 6696 Sullivan Trail, Wind Gap, Pa. Brings her kids to work everyday Monday-Friday while she is working. I didn’t know Wendy’s was running a daycare. There has been times when het kids have been sick from school, and she brings them to work. Not good having a sick kid in a food establishment. If nothing is done to correct this, I will go to rhe board oh health. Ask the other employee’s. Her kids, Lily and Noel are there after school every day after school while she is working and all day when they are sick
Wendy’s on York in Edina Mn
The manager was rude. The food was wrong and cold.
So I worry at Wendy’s and I’ve been here for about almost 2 months now and I got paid. I decided to pamper myself and get my nails done. When I come to work the first thing my manager Freddie points out mid my nails. He tells me I should not be wearing them and they are not allowed and I need to take them off. But that’s not true that u can’t wear them. I heard that u can wear them as long as you have protective gloves. And what’s messed ip is there’s a older lady that he’s close too that has long fake nails and he doesn’t complain to her telling her to take them off. Anyways I want something done about this.
Ottawa Illinois Wendy’s has been degrading for several months. I now travel to Peru Illinois instead of waiting in drive thru for over 25 minutes. I see several cars leaving the drive thru line and others very upset at the service. Yesterday I waited for a very long time and when I received chicken sandwich and Chile they were not hot, the sandwich was under cooked and no napkins or spoon were in bag. I was very discussed seeing people inside running all over, conditions we filthy. I’m writing this because I’m sure you know what’s going on there but seems to me nothing is getting done to help this team get themselves up to your expectations. You are losing customers and the perception you are allowing will affect your bottom line. You have to see it to believe it!!!!! Good luck.
I have two children who work at a Wendy’s unit in Northport, AL. Managers there regularly refuse rest and meal breaks. They also have people work after the have checked out.do you work 8 to 12 hour shifts with no breaks at corporate?
I uploaded your app for the first time on the on December 28,2021. I ordered my food and was charged $13.65 for it . I arrived at the South Plainfield,NJ location at 945 pm . I waited on line with other customers in front of me until 10 pm. I waited at the drive up window with no response. I walked to the pick up window and was advised by two employees that they were closed and I would not get my food and I would be refunded . Again , I didn’t not receive my food and I would like my $13.65 ASAP
To date I have emailed , called , went on twitter and instagram . I have received no relief .
Jeff Van Woeart
Purchasers quarter lb hamburger today. Disgusting!! Smaller than should be, mystery meat? Sent back, received another. Totally unacceptable. Cost me $5.08 tx included.
If I’m a general manager in training and have been suspended for un conduct how long till will I have to be on suspension and what steps are to be taken if accused.
Today I picked up an order of Large Fries from Wendy’s (1500 E 104 Ave, Thornton, Co 80233). Getting close to the end of the Fries. I shook the container to bring the remaining Fries to the top. I couldn’t believe my eyes. There among the last of the Fries is a piece of round metal about the size of a button. I took a picture of it and saved it. I would like to attach the pictures of the metal to send to you but don’t know if I can attach to this email.
I Recently went to 308 Brandon blvd location.. I would like to know what your patrons are suppose to do if they need to use the restrooms?? The bathrooms were blocked off by chairs and they were not out of order or being cleaned.. The counter person told me the bathrooms were blocked off for no reason and was not very welcoming which made me not want to purchase anything from this location so I made my exit…
Why aren’t your stores lobbys open why are your employees so ignorant
It’s very embarrassing to email again and again on Store email for my T4 When I ask my friend who is working over there to collect my T4 from Vipan who is general manager over there , they said that they cannot hand out my T4 to him , i need to visit, and when I visited the store yesterday they didn’t gave me, as I already told that I have flight tomorrow but they didn’t care about that. Now I am in different province and Vipan is saying that u need to come. Like, how it’s very funny that I need to come back from Winnipeg for my T4. Please kindly email me my T4 to this email or hand out to my friend who is already working over there. Even I worked over there 3 years at 3698 grandview highway and I am very disappointed from the response my T4 . I’ll really appreciate wendys if you can do anything. I hope you will understand my situation
Thanks
We had Wendys for dinner twice this past week from same location(Bridgeport Mi Dixie hwy) the first night, we were shorted items and by having to go back through drive thru everything was cold and yucky. The 2nd night all of our fries were cold and soggy, our drinks tasted awful, like no pop flavor. Our 5 year old didny get his happy meal toy either night.
The worse people at the chester sc wendys. The worst customer this morning on MARCH 31st with a young lady name Cressey. Not sure if its spell correctly because she wasn’t wearing a name tag and a sat in drive thru 6 minutes no response
I had to call the store
I don’t eat at fast food restaurants very often. Burger King in my town was my favorite until it burned down. However, I have gone to Wendy’s as it used to have the savings menu & it was much closer to my home. I received a $20 Wendy’s gift card for Christmas so I went there 3X. All I can say is………the prices are higher & the quality is lower. 🙁
Employee very rude nasty attitude and cursing at Michigan City Indania
Hello images store 4539 an I was wondering if there an issue in the payroll department I haven’t got my pay yet name is Charles Malloy an # is 202666xxxx an email is charlesmalloyxxxx @gmail.com
My husband and I stopped at the Wendy’s on 03/12/22 at 8:50pm or so. I ordered a chicken sandwich meal with a water and my husband ordered a single CB meal. We were told at the drive thru they were only taking cash. At the time we thought maybe they were closing at 9. Then they advised we needed to have exact change. We did not get a receipt and later speculated if the employees were not being honest. For what it is worth the two cars in from of us drove off so we assume they were told the same thing and do isn’t have cash a change. The women at the drive they was a petite black women in case this helps. Very friendly.
xxxx W Hillsborough Ave
Tampa, FL 33614
United States
I am concerned that Wendy’s would employ rude dismissive and such angry individuals as a manager. I observed a manager treat a potential hire very rude and disrespectful. The young lady was there for an interview, the manager (Elsie) treated this lady with no patience or humility. She just stated we don’t no about an interview so we’ll just give you a call. My mouth dropped! How could this be management? Wendy’s needs to keep trying. Kill the flies and bugs. Unacceptable!
I need my w2
I was at Wendy’s on Broad Street in chattanooga TN Saturday. I paid for the $1 Single through the App and got in the drive thru line at 12:42 to pick it up. I got to the drive through at 1:05 and showed the receipt on my phone. I was told by the manager that my order has came through. I showed him my app with receipt stamped clearly as paid. the manager told me to park until the receipt from the app comes through on his end. I parked but after 30 minutes passed I went back through the drive thru and I asked for my order. Once again the manager said he wasn’t going to fill my order and he said he wasn’t going to refund me either. He said I wouldn’t be charged on my card. This was false the credit card was charged. I have the receipt where the charge did indeed go through. Please refund my card. The order number is 404289361 Location Wendy’s store #3144 3104 S. Broad Street chatt tn 37408
I visited a Wendy’s in Kansas City Missouri and when I got my hamburger it was completely hard and cold I called up there and no one would answer the phone so I couldn’t get a resolution could someone please contact me
Went to your Wendy’s in Manahawkin,nj on RT 72 and my Big Bacon Cheddar Burger was Burnt and had no bacon on it all I wanted was my money back for the Combo meal! Dont know her name , but you’re manager was rude and no apology or nothing and tried only giving me back six dollars and the combo was $10.59 I handed back the bag with the Fries and Drink also yo her at the drive through window to take back and she told me its not her responsibility to throw my trash away, and with an attitude told me the trash can was outside where it belongs .. This is the second incident and bad service Ive had with this manager and Ive had it with these young disrespectful children you hire and just throw into management positions cause you cant hire good qualified employees and adults. Im not some tourist you can treat with disrespect .
Your Wendy location at Brookshire and Mt Holly Huntersville rd is very slow. I spent 10 min behind three car just to get to the place where order takes place, another 5 min at the order speaker and no one every said anything about taking my order or telling me to wait a minute. This is a regular routine at this store.
The Wendy’s restaurant on the south side of paducah Kentucky is nasty
I’m a 66 year old retired black male and I was hired January 3rd for part time work at Wendy’s , store # 8949 , located in Downer Grove . The GM Charles on about March the 15th said in front of as least 5 employees that he wants to convince ,or pressure me to quit , I’m not sure if it’s because of my age or my race . I Admit that I’m not as fast as the young people that works for Wendy’s , but him and Angie a night manager who has been there for many years , except to be super fast in only 3 months , I come to work every day that I’m scheduled , on time every day , and I give it my all , but still it seems that Charles & Angie wants me out of Wendy’s , my hours has been cut , I get sent home early , I just want to work and make living , my age , nor race should not B an issue !
I don’t understand why does store doors are open however they are not waiting on customers on the inside of the facility now as you know this gas is costing us at least $5 per gallon I’m sitting in line for like 20 minutes or more just imagine how much gas I’m just idly burning I rather go to the grocery store go home cook my own Burgers and Fries that way it won’t cost me as much
I order on my mobile. This is twice it happened to me. I get up to window ask for Senior drink they say ok . Than tell me to pull up & they bring out to me & there was no one behind me.
I would went in but they were closed in dinin area. Canton Rd Akron Ohio 44312 store number 9030009
Host Laura she was not very friendly Or nice like it was a lot of work to do.
Manager was not very friendly when I asked for a receipt.
We ordered a #3 and a #8 into a combo and they they didn’t ask if we wanted a drink with the combo and the cheese was not melted and we got cold fries with both meals and no salt.
No one was answering the drive thru. I drove up to the dri e thru window, it was open, I yelled hello 5 tes and told them there drive thru window was open. The manager came to the window while on the phone. I asked if they were open. Hw said no, that is why no one was answering. I told himhow was I supposed to know with the wi ow open. H e rudly rolled his eyes, shut the window and walked off. They could have answered, no, I am sorry we are closed. Had a sing. He is not manager material. Sorry he os representing your company.
Waiting over 1hr to talking to someone call Larry 770 906
xxxx
I am a 68 YR.DRIVES old. Man was in one of your store’s in Oklahoma it on north. Penn and memorial on sunday afternoon between 2-2:30(3-20-2022) I
Got a large chili with cheese?
A your black girl waited on me and I had to ask for a spoon to eat it with? When I took the lid off the chile there was 7 small shredded pieces of cheese on top of the chile? I took it back and said I payed 40cents for some cheese she look at me like I had said something wrong? I said I would like some more cheese? She turn around it gave me a small black cup made for ketchup with it half way full?? When she did that I ask to see her manager? She shook her head ?like she was mad for saying that?then a young black man saw her so that and come to the front of the counter and said with a load voice can I help u? I said I wanted to see the manager ?he precede to ask me the same question 3 times and when I told him I wanted to see the manager?he came out from behind the counter and started to cuss me out and threaten
To lick my ass ? He said it so loud all the people in the store could here him? I said to him if he wanted to go to jail he increase he ‘ s rant to lick my ass? Told me to go out side so he could lick my ass ? I told him boy you better get back in the kitchen ?so the manager got him to go the back door? Well she have me some more cheese? But I decide not to stay there and eat? Like some other customers they got up and left also? So when I left to go to my truck this man comes out from the back of the buiding into the parking lot and started to cuss me out and threaten to kick my ass again? I just got into my truck and left!
If this is the type of people u let work for you ? Then I will not be back!!!(this black guy said he was 32 ? I think he was putting on a show for the young black girl) but anyway I called up a Wendy’s in Oklahoma city to find out who the district manager was man I spoke to was name NICK HE TOLD ME THE DISTRICT MANAGER WAS NAME LUKE who was just promoted? Anyway I called tue around 10 am didn’t here anything back bye 3: 00 pm. From Luke and here at is going on 4:00 pm (tue) so that’s why I am writing your main office??this man that threaten me should be fire?and the young girl should be written up for showing a negative attitude just for asking for some more cheese? So the.
Ball is in your court???wait to here back ? Thank you? For your time??george gilbreath
I ordered a Dave’s double deluxe with bacon.I ended up with a single cheeseburger after I drove home 10 minutes away.Called and left a message with the Eudora,Kansas 66025 location as soon as I got home left another one this morning and still no response.I want my money back and will not support Wendy’s again!
Yesterday we received the WORST customer service ever at a fast food restaurant. We visited the store located in Germantown, TN on 9197 Hwy 72. Upon trying to redeem our BOGO sandwich offered on the receipt for doing the survey, we were told it was not at this address which is CLEARLY printed on the receipt. We immediately went outdoors and put in it our GPS which also verified this was the correct address. I guess being old they thought we were too stupid to figure this out. When we returned to the store the cashier said “They are back”. Then a different person (3rd we talked to) came up and proceeded to take our order saying that she was used to seeing Poplar Ave being printed on the receipt. We have been coming there for some time and have never seen it printed out Poplar (always Hwy 72 as it was this time). She never apologized for how we were previously treated. Also on the way out I noticed just inside the door the SAME GROSS SPOT WE HAD SEEN THERE THE WEEK BEFORE. It looked like either throw up or spit up and it had never been cleaned. Next we tried calling customer service over 60 time, even at 8PM and 6AM and always got a busy signal. AS I am writing this I have been on hold for 1hour, 30 min. We will NEVER visit that location again. Obviously they do not value their customers at all and corporate don’t want to hear about it either.
are all mangers trained to be nasty the one in Niagara fall n.y is my whole order was wrong so I gave the food away and went to B.K I called Arby’s when I got home I asked if his people were trained to read because my food order was all messed up he sad to stop installing him that he would give me free food if that’s what I wanted I said no I don’t want anything for free but I would like what I paid for with a manger like that I won’t be in a hurry to go back or send the people that stay at the hotel I work at after I told him I went somewhere else he said so you just want to complain have a good day and hung up
the manager April from Ernest’s on kennedy is taking money from customers putting it in your pocket and writing it off as a manager mill and she is harassing me because I left Wendy’efore y’all found out she does it everyday to buy lotto tickets and newports check the money and the food counts it’s not going to add up
Hi I was Charged 3 times when I used the Wendy’s app. I called the restaurant and they confirmed but said that only corporate can refund me. So that’s what I’m emailing about.
I worked at Wendy’s in Fredonia NY, from Dec 2020 to August 2021. I have not been able to get my W2
Can someone help me with this. Thank you
Wendys Needs to reopen the Dinning room for customers to eat inside. In Lagrange Ky. This is the only restaurant that does not offer eat in option in Lagrange. Makes the drive thru horrible.
I was embarrassed and threatened by male manager. Please call me 304543xxxx
I am emailing you in regards to my order I placed at the Wendy’s in Lufkin. About 30 minutes ago. I placed my order through the drive thru. I ordered $ 5.00 biggie bag. My burger didn’t have the bacon on it. I called to Wendy’s several times and no one answered the phone
Drive thru menu has the bacon double stack priced at 3.19. The register charged me 3.29. I asked for the manager….she said the menu board is broke and it’s 3.29. I said you are advertising on the 3.19 and you need to honor that price. I left without my food. I’m a former manager and know the proper way to handle this situation. The manager would not honor the advertised price
Host was very rude to me when I asked for my receipt. Her name is Katrina.works in Lexington ky Wendy’s on 1760 sharky way. Receipts #3194.time was 12:00 p.m
I went to Wendy’s in Richmond VA.7802 Midlothian tpk.the manager was very rude did not get my chips and drink.i went back because I had a sale .I paid11.33 cents .cause I did not bring the fries and drink back she only gave me 7.00 dollars back .the manager name was Elaine
Hi,
We eat at Wendy’s frequently, I signed up for Wendy’s rewards and I do NOT want my private email and and information about me sold!! Do I have to cancel my Wendy’s account to achieve or can I opt out of my information being used or sold? How do I do that? Most companies have a link at the bottom of their website..
Amherst, Ohio Wendy’s messes up every single order for years and are rude to fix their mistakes. It’s really sad, it’s been happening for years.
We ordered food at Wendy’s located at 410 north st Joseph avenue and the food was cold, the pop machine in front of it there was a big puddle of water and someone almost fell and the workers didn’t do anything but stand behind the counter and watch the whole time. I’m not very happy at all and I’m very discusted about the whole place cuz it’s not clean at all the bathrooms are filthy
I was just at the Wendy’s on progress avenue in Harrisburg Pennsylvania and I was very very very disrespected over the fact that I asked if they could up charge me for baconator fries with my four for four now when she told me the answer was no I had said to her well they did it for me last week and the week before because I work across the street so I know they do she tells me you didn’t effing she cussed at me yes you didn’t effing get it done here we don’t do that and we haven’t done that I said you don’t have to be so rude ma’am she said anything else anything else anything else she was ignorant as heck so then I was like no nothing else You don’t have to be rude I pull up to the window and she says you’re a dumb b I canceled the order I do not appreciate the way I was just treated these freaking hoodlums out here every last one of them were younger and they have no work ethic and they were up there laughing and making fun of me and I just I’m appalled at what you guys call a business there is no way that a business should be run like that I will never ever ever eat another Wendy’s again I really really appreciate if somebody would get back to me! That’s our neighborhood Wendy’s and I will let everybody in the neighborhood know which they already do everybody’s had problems with this Wendy’s everybody in our neighborhood always complains about that Wendy’s it’s a shame
Having problems adding credit card to mobile app contact me please
I am writing to complain about the lousy staff at the location on Olivia Way in Fishers, Indiana. The staff is consistently rude and lacks any customer service skills whatsoever. Mostly kids. Tonight I sat in line at the drive through at 8pm and a long line had developed waiting to order. Noone was attending the drive through to take orders, no sign saying they were closed. I honked and still no answer. I pulled up to the window to see 4 kids inside who had placed a box top in the window. They saw me and ignored me. After waiting a few minutes, I honked and they all turned to me flailing their arms and yelling “closed”. They seemed annoyed. I won’t return.
Please give the lady at the Wendy’s on West Dixie drive tonight a Giant raise and vacation She is pleasant and explained the staff walked out on her and she is training two people and she is doing the drive-through taking orders and making orders
It clearly said on the door that Wendy’s dining room closes at 10:00 p.m. well it is 7:00 p.m. and they will not let me come in and order food. I’m watching the two employees talking to each other I’m knocking on the window finally I get their attention and they tell me they can’t let me in because there’s not enough customers or employees when it’s just me wanting to order a Frosty
Every time I go to Wendy’s on Wyoming and Menaul they always serve cold fries my chicken sandwich had some fatty pieces in it I want a refund on my eight dollar meal nobody will answer the phone over there
trying to get my w’2, tracy bass , former :tracy hortob
I’m a film maker with a true story about a teen girl going through foster care & successfully managing it to come back as a staff member to serve the youth! I want to feature your product in my film, filming for this July/August 2022. Would you reach out to me & let me know who to talk to about this? This is my story, the film entitled, One of Them!!
I’m not able to get my W2 from my wendys I worked for a few months ago because I moved out of state
We were not served by the workers in my local Wendy’s . This happened at 10:30 am. On march 8, 2022. This is discrimination. I am with the C.I.A. And will have the justice department investigate this.
Who is the owner of the Wendy’s in Feeding Hills, MA.
located on Springfield street.
I am reporting the night time manager there.
Incident happened on 3/7/2022 at approximately 7:30 inside the store.
I went to get a 5 dollar baggy meal which comes with a sprite.
The young lady, who is a college student attending STCC waited on me. She was took my order and gave me a cup to get my sprite. When I went to the machine it was very dirty, finger prints and where the drink comes out.
She proceeded to help, by cleaning the machine. When she was trying to program the machine, the manager of the store was yelling for her, screaming at her , called her by her name, which I unfortunately did not catch. But I do know she mentioned she was a college student.
Anyway, she was cleaning the machine and the manager yelling at her asked what she was doing, the young lady said she was helping a customer, and then the manager started yelling and saying why do you never do what I tell you to do and go where I tell you too. the manager was yelling at the top of her lungs in front of other employees and well as a customer.
I own my own business and I would never treat an employee like that. Chances are I will never visit this Wendy’s in the near future, especially in the evening. The manager does not need to be managing, it is very clear she does not know how to manager or treat her employees.
Do you have secret shopper’s by chance? If not you should think about it . I live in Fort Mill South Carolina and the Wendy’s by us is not open for dine in so we went through the drive through. I ordered a salad and was told they are not serving salads right now . Maybe they should remove them from the menu !!!
I had a terrible experience at the Wendy’s at 2053 w. Lawrence. My daughter and I had to wait 15 minutes and no came over to take our order. So as we were leaving, two Caucasian a man and woman was coming in. I wanted to see if they would be treated the same as us.( People of color) and to my surprise someone came quick to take their order. I didn’t believe Wendy’s was this! I just had to report this, this is not right and my 14 year old daughter should never have to see people being treated differently because of the color of their skin. I was there before 2pm at 2053 w. Lawrence Restaurant# 06600899. Everything I am telling you is true and can be seen on the video. I don’t know if I should call a lawyer to see if this can be changed or if Wendy’s going to correct the problem at this store. I am 50 years old and have seen my share, but to have my 14 year old daughter see this is too much.
I I had a problem at the window and to work or come outside the restaurant and harass me at the wind and threaten me
The last 4 times I have visited the Dunnellon FL Wendy’s they have not accepted card for payment. Is there something that can be done to fix the issue. Please and thank you.
This is concerning lack of employees in your main road’Vineland nj store. You need to hire more people. Don’t use covid as an excuse…. no one wants to work excuse…. many I know have Applied to no avail. I was in line for 25 minutes with three cars in front of me. But when I left. Line was on the main road…. there were 3 people working. I asked…… please look into this. It’s all day long. Thank you
Does Wendy’s web site developers understand that white lettering on a white background is impossible to read. Review your latest breakfast and Daves singles offers. A person can’t read the white letters on the egg graphic or on the hamburger onions.
2nd time at Cambridge mn wendys location. Very rude night manager. No gloves on no apron seating at customers. Have c them a 2nd chance no more business from me as they don’t care sit customers. They need customer service training.
Good Afternoon,
We are not happy with the Wendy’s in Gettysburg, PA #00001618. We went thru the drive thru at 2:40 pm, today Friday March 4. We live about 20 minutes from Gettysburg, thought we would grab a burger and fries and eat on the way home,. Stopping there was the biggest mistake, to say the least. We ordered, paid at first window, person had the order at the window at second window. Roughly 3 minutes from order to get order. We were to have the following,
Single Cheese Only Mao Onion: Single Cheese Mao onion Tomato and Lettuce, 1 Order of fries. Where to start, commercials always show , as well as the bag shows, always hot fries. The fries were not hot, they had set, they were cold and semi dry. Now the burgers, which were the biggest disgusting things I have ever seen. Both burgers were cold, dried out, the ends were black, from being dry and over cooked. My burger was to have cheese, mayo, onion only. Opened the paper and it has everything, if you want to call one small ring of onion, dried out, tomato, 2 pieces of lettuce, one the size of a quarter, the other was the vein of the head of lettuce, no mayo. My husbands was to have everything, little to no mayo, one ring of onion, dried from laying around, one small piece of lettuce. He took what I had on mine. I refused toe eat the burger, he ate, fries and burger, said it was terrible. I tried to give our Cats pieces of the burger, they would not eat it, I wonder why? We would have gone back, but it was not a good idea, I would have not been pleasant, and would not have wanted a fresh order. I am finished with Wendy’s! I’m sorry we stopped there and spent the money for inedible food, nothing like the commercials. Sorry to go on and on, but I wanted to air what happened.
Thank You for Your Time,
Carol A. Waltz
When in the world is the New Castle PA wendys going to have dine in service? This is ridiculous! Everywhere around us the wendys have dine in service. Why not ours?
I want to talk to someone that’s above management for the Geneva,ohio store i have so much to say about this store
I am in t8mmins Ontario and was refused to get takeout from this restaurant because I dont have a vehicle and can’t go I. drive through.
Went to the drive thru a few days ago. Ordered a large chili, but received a small chili. Looked at my receipt and apparently I paid for another customers combo meal with my credit card. Called spoke to Lenny, he said he didn’t have credentials to offer me a refund, so if I came back he would give me a combo. Went inside two days later and the woman working as the manager, asked me if I wanted a refund. I said, “sure”. She played with the cash register for about 5-10 minutes as a line was forming behind me. I told her just go ahead and make me a combo. After watching her stroke her employees hair with her hand and seeing the open wound on her face, I through the order in the trash later this evening. There is no “real” management at this location. There are a bunch of younger kids working at this location. Apparently, several people do not know how to do their job. Above all, the store is messy and the employee’s hygiene is disgusting. Never going back.
I was refused service because I wasn’t in a vehicle. There is no SIGN stating that one should be in a vehicle.
I sat at the intercom for 30 minutes waiting to order/asking repeatedly if they were ready to take my order/constantly being told/ one moment mam/ only to be told they weren’t serving breakfast any more this morning. I arrived at 10 and they wanted to take my order at 1030. Were they just tired and needed a 30 minute break before serving lunch? Worst service ever and I am 70 years old. Cochran, Georgia WENDY’S should not be in business.
Slaughter location-South Austin
Manager Jose was extremely rude. He kept telling me to hold on while I was placing the order. When I arrived at he window his attitude was horrible. I asked him for a receipt he slammed the window and walked away. The female that was working with him was dapping him off at the counter. When he came back to the window to give me the drinks, I asked him for a receipt. He told me that I could not get me a receipt. When I told him it was a favor order he said that it would take a while to get a receipt. If this is how the manager is behaving I can see why the employee thought it was funny. I asked him for his manager’s name and he said Emma and that he didn’t know how to get in contact with her. I ask the female who was working with him for a cup holder and she wasn’t that pleasant as well. It’s been about 5 minutes and I’m still waiting to get a receipt. This is the worst service. I am going to report it to favor as well.
Store- Host#3392
Manager Jose was extremely rude. He kept telling me to hold on while I was placing the order. When I arrived at he window his attitude was horrible. I asked him for a receipt he slammed the window and walked away. The female that was working with him was dapping him off at the counter. When he came back to the window to give me the drinks, I asked him for a receipt. He told me that I could not get me a receipt. When I told him it was a favor order he said that it would take a while to get a receipt. If this is how the manager is behaving I can see why the employee thought it was funny. I asked him for his manager’s name and he said Emma and that he didn’t know how to get in contact with her. I ask the female who was working with him for a cup holder and she wasn’t that pleasant as well. It’s been about 5 minutes and I’m still waiting to get a receipt. This is the worst service. I am going to report it to favor as well.
Currently Wendy’s is running an ad regarding the freshness of their fries. However I have been to Wendy’s on 2 occasions. One visit at the Versailles Rd location in Frankfort KY and the second at the Thunderstick Dr Location in Lexington KY. On both visits my fries where way beyond the max holding time. I have submitted feedback through the Wendy’s app but have receive no response at the the email address I provided. It is very obvious that the restaurants are not adhering to hold time regarding the fries nor care about customer complaints regarding said fries. Thank you and have a good day.
High one of my visits to Wendy’s made myself and others in my house very sick with food poisoning
This restaurant is the worst Wendy’s in the country !!! 45 min wait to order in drive through ! Cars waiting in the street I am disgusted that I have to wait 45 mins and counting as I type this to email for fast food
Crossgates mall in New York has got to be the worst Wendy on the planet. How do you order an Asiago chicken combo pay almost 14$ and you get nothing but lettuce on it ad employees responds with u have to ask for cheese…….
Need my w2 that I haven’t received yet
I think the people at wendys need to learn customer service there nasty no manners I’ll tell u what I won’t go to another wendys again this was 15237 on McKnight rd
Yes my name is Denise Smith and I worked I did orientation in October of this year still have not gotten paid yet I have gotten a hold of Chris who is the store manager now he’s ignoring my calls I’m still not paid I want my money I work for 4 hours at $16 an hour and nobody’s getting back to me. I am really pissed off because every time I call a place they always say he’s not there he’s not at his regular store you know I talked to him a month ago and he said that he was going to resubmit it and send it to my house cuz I don’t have a vehicle and he still has not done it I want my paycheck and again it was in white it was at Wendy’s in Yorkville that I did my orientation.
This complaint is for the LaFollette, TN 37766 store. I don’t have the store #.
>>Recently I placed a large curbside order for pickup at LaFollette Wendy’s (over $90). My daughter got there, checked in & waited …and waited…and waited…finally went in after 20 minutes, still waited. She was treated extremely rude, even after she told them how long she’d been waiting for our already placed/paid for order. They still didn’t get in a hurry. She even heard one young employee tell the others “guys, that $100 order still hasn’t got their food.” They hadn’t even began to prepare it. It took them a good 20 more minutes to get it together. They handed my daughter the 4 huge bags of food without a word. She couldn’t believe how she was treated. No apology, nothing. So I called & asked to speak to the manager. I was extremely nice on the phone, explaining that I understand from experience that working fast food can be hard. But, unfortunately, she was just as rude as the people up front. She was hateful as could be, offering no apology. I was shocked.
Then last week I stopped in for a quick bite one day. I was once again shocked at the horrible service. I stood and waited for over 5 minutes to have my order taken (no one was in line). The girl running the register never even acknowledged me. I even looked at another lady and said “am I invisible?” I was again treated rudely, like I’m inconveniencing them by them waiting on me & doing their job. Another complete stranger and I even had a conversation about how bad they’ve gotten while we waited (she got hers first and offered a “Good luck!” as she left). We also noticed they were scrambling to get another curbside order corrected that they’d messed up (and they acted like they could care less about the person who’d came in to complain and get it fixed).
I will say that the food was still good, but I just cannot believe how bad the service is. Rude employees. Rude manager. I hadn’t complained after the first incident, even after several people told me about this group, but after last weeks repeat experience, I wanted to share in hopes they’ll improve. It’s like they just don’t care.<<
Payroll
Go through drive thru menu has price of 2.99 but at window to pay 3.49
I have never complained to headquarters about any fast food place in my life but the people working at this Wendys is crazy! I come to the Marshall,Tx Wendy’s. They are the rudest employees & have the worst attitude everytime! They are horrible! They don’t have the prices right on the menu. We had to wait 25mins for the food last week. There was no one else there but us and they brought us cold coffee so we just left. I wasn’t about to wait any longer. We came next time and no one was at the speaker so we drove to window and no one was at the window…so we honked the horn. No one came so my husband got out of the car and knocked on the door. The dining area was closed at this time too. After we honked the horn 5 more times someone finally came to the window being so rude like it was our fault. Today i came to Wendy’s and they had a sign saying dining hall was open and i saw people sitting inside so i went inside and the guy working said we don’t open inside till 10:30am. I said there are ppl sitting there and he said that was family! So i guess they decide when they wanna open and when they don’t! They had people inside being loud and acting like it was a party! I couldn’t believe it! It takes me 20 mins to drive there from where i live! This is ridiculous! They are always out of condiments like jelly and their machines are always down so they can’t make frosty cinos. I wish y’all would hire new people are professional! Thank you
The Wendy’s on 22nd & Meridian employees are terrible. Never a receipt & get your order wrong. Today I came home with the wrong cookie. They do not have good attitudes. I want a receipt & the right order.
I have not been receiving any points/credits for the last few transactions. I have tried calling and held but don’t want to keep waiting on the phone. I have tried to go to the website that it says to go to with regard to the rewards but it won’t go there. I’m just trying to find out when I was giving my last points so I’ll know which receipts to submit.
I’m searching to see where is store 3942 is locates, because someone unauthorized used my debit card. On 02/11/22
If you would put as much effort in to cooking your food, as you do to advertising how good your food is you might be considered a good place to eat. I keep hoping and keep trying, but you keep being a total disappointment.
Just give up. The original owner would probably appreciate it.
My digital wallet and rewards balance both went to zero yesterday. I had 16$ and 576 rewards. What is going on? Please look into this. I had just added a new 29$ gift card 4 days before and had used it once for a 4/4 meal.
I purchased a $10 in your app to buy food now it’s logged me out of my account when I say forget my password I cannot log back in I would like my $10 your app does not work.
I went to the Wendy’s Im Carbondale il ordered a 5 dollar biggie bag and a small frosty they tried to charge me over 8 dollars the Kia was very rude I wanted to talk to Manger she was rude qnd tried to tell me that the 5 dollar biggie bag rings ip to 5.99with tax our raw for Carbondale il fast food is 4.95 % it’s not 20% I told them to keep the food k will never go n ack to that Wendy’s again ruse employees and rider m anger
I’m trying to get my W-2 forms from Wendy’s I work there in 2019 untill 2021 and still have not gotten my W-2 forms
Very rude customer service when returning a bad sprite. Said to check the tank. Got mad when I wanted a refund
How to get access to W-2 inquiries
My husband and I went to Wendy’s this morning on February night 2022 to order breakfast on came to the mic check order the code to the front window and there was a gentleman standing there on his phone not even acknowledging us there’s a car behind us we called and they said they were waiting on somebody else to show up before but they had their lights on or anything nobody acknowledged us this was the Wendy’s in Saline off of Michigan Ave
Our local Wendys store in Proctorville Ohio is terrible! We just got two large chilies there that were so watered down I poured about a half a cup of nothing but watery tomato juice off of mine, and it still did not taste like chili. I called the store to complain, they offered me replacement. I told him no thanks. When I inquired about why it was so bad they told me the recipe was changed. I want to know if that is true. Also our small burgers had stale buns and the meat tasted rubbery. I told him we would not be back, but I felt it was worth a complaint to corporate office To let you know what a lousy store that one is. If you would look at the reviews they got on their Facebook page they are rated a two out of five.
I went to the Wendy’s on Pennsylvania in Oklahoma City the mgr Auther gave me the wrong order. I called back he was very rude he said I didn’t fix your food I will never eat at Wendy’s again I’m going on social media and let everybody know how Wendy’s treat their customers
I have not got my taxes form an the Wendy in lake station won’t give it to me or help me find a way to get it
I broke my hip at Wendy’s in Abingdon,va on 10/21/21 was I hospital 4 days and I’m still having problems with my hip. I feel Wendy’s should compensate a little for all I have gone thru since the accident. Please don’t ignore my request for help. I’m a senior citizen on disability
Looking for w2
Trying to get my w2
I was at your Wendy’s on Harrisburg pike in Columbus Ohio on 2/4/22 in your drive thru and after waiting 50 minutes I blew my horn when I got up to the speaker I was told by a person who has a long blonde ponytail that he wasn’t going to take my order because I blew my horn so now I’m stuck in the drive thur and it takes me 10 more minutes to get out without being able to order I’m there at least 3 to 4 times a week and I’ve never received this kind of service I called the corporate office and never got a call back there customer service really sucks
I sent an email a few days ago to wendys an they returned one but cant find it, im suppose to have 50. returned that i was charged on feb.1st for food i never picked up, i still have 2 25$ orders on my bank that needs to b replaced.
For the past 2 months I have tried to get a frosty but they always say the machine is down.
The fries are cold
I am very upset Wendy’s I have loaded $20.62 into my cell phone but when I bring it up at the Wendy’s they have no idea how to charge it to that account can you please send me directions how I can use the $20.62 I have in my phone
I ate a Classic Asiago ub and when I bit into it I it into the cheese and the cheese still had the plastic wrapper on it. I swallowed and it scratched my throat going down. My stomach also started hurting. I went to Emergency room. This is my se one ti.e trying to notify you about this situation. I have not heard from anyone. My son called Wendy’s 3 times. Someone was to call him back and no one has.
I worked at Wendy’s in Apopka FL for two days which as been over three weeks ago they refuse to give me my last check I’ve called them Ive gone there several times I want my paycheck
Im at wendys all the time love the frostys and cookies. Thats about all you can order from there anymore. The help doesnt ever get the order right, food is always cold, never ever is the order correct. You call and complain they tell you to come back and you get there abd the give you a hard time. Someone needs to do something about the laziness and incompetency that seems to be running rampant through the chain.
Let me ask you a question???? What is a frosty???? Is it supposed to be watery like a milkshake????? NO ITS NOT!!!!! But it is lately. The wendys in aurora co. Off of mississippi and the one off Iliff are terrible not even edible. Management needs to step it up and especially in these locations.
Hello I’m at 0008034 this place needs a real manager here. I felt like I was eating at a high school cafeteria. The profanity here is unbelievable. If the person in charge is of color she is the worst one. They are talking about having a party here and having people rolling up in here. I used to work in the main office of Carl jr. And I used to do secret shopper. This would of had the worst score. Seriously you need to come and retrain you team. I will never be coming back to a Wendy’s. Instead of standing around talking and acting like they are at school they should be cleaning and paying attention to orders. I asked for a vanilla frosty for chocolate. I asked for no tomato and got tomato. Very disappointed
I use to work at Wendy’s in north Genesee st been asking for my W2 from 2021 and have not yet been able to get any correspondence or help from mangers there
Went in bought a spicy chicken sandwich combo got to work the combo was cold and hard when I got it I asked for a freshly made one I called back and she told me to call back tomorrow I asked her what is the manager’s name and number and she hung the phone up in my face I called back she picked up the phone but didn’t say anything I want I want my money back or hot chicken sandwich please return my email
My name isBriyana Dee and I used to work for your Wendy’s on Charles Street in Providence Island I have not yet received my W-2s which should’ve been here by 31 January and they are not and legally they should’ve been here to me by the 31st agenda January I try to talk to my former GM and she’s rude and she’s ignorant I don’t know why she’s the GM of that store I appreciate somebody calls me back or just mailed me my W-2 form because I’m getting ready contact with the government you have a good day my phone number is 41516xxxx or you can email me and Melissa Jackson @yahoo.com immediately thank you have a good day
I had quit your company today because of not being treated fairly at one of your locations in Lynchburg Virginia on Memorial Avenue. I was not given no opportunity to excel in anything before my hours were cut to 1 day of this week. I was a new employee for part time and was wanting a full time position initially. I was tried on the fries station twice and that’s it. I’ve been prepping food, trash, sweeping the parking lot and washing dishes. I wasn’t given no other opportunities to do anything else and worked with on excelling to do the job right. I don’t appreciate how I was treated by Carla-the manager and Latoryia the overseer of the work hours. The manager Antjuan Harvey wasn’t going to help me either. I don’t sit down and work like I’m supposed to. I don’t steal food or anything like that. I like for Wendy’s but I’m not going to be treated wrong because of me being white or anything else. Can you please do something about this? My phone number is (434)329-xxxx. Of course, your employees will not tell you the truth and will cover their actions up. Thank you!
You advertise that you now have hot, crispy fries. That couldn’t be further from the truth!!!! The last 3 orders I purchased for my family have been terrible!!! Not hot and soggy!!!
My name is Donna Pryor. I was previously employed at the new albany, ms location and have since moved and would like to receive a copy of my w2 online if possible.
Your commercial that screams when you see the McDonald’s sign doesn’t make me want to buy Wendy’s. As a person who suffer from frequent migraines and sound sensitivity these type of things drive me away from a product because I associate it with pain and discomfort. I know Wendy’s is the one responsible for that so why reward them with my service. Same thing with strobe light affects its not good good for peoples eyes. Thanks
I went to Wendy’s location is 1501 cathom commons Westfield Indiana to get something to eat#1 single combo no cheese no onions no pickle lg vanilla Coke Jr chocolate frosty a small half and half frosty and 2 medium chocolate frosty I live 2 miles from wendys I arrive home all my frosty s were pure liquid and french fries cold as hell I love Wendy’s and frosty s I’m very disappointed with them right now I called to talk to the manager about it and she didn’t offer to replace any of my order all I got was a chuckle and I’m sorry thing’s happen. She needs to be demoted from managa⅞
Every time I decide to give it another try, so stupid, my order, again , is so screwed up, plus ruined my lunch break, I get an hr, wait in line half an hour, wrong uneatable food. I am asking, no I am demanding some satisfaction, I want refund cause never eating your garbage again, bout to put this full pic of a order on line let it go viral, u only employ lazy people
My name is James McElroy I haven’t received my paycheck yet I’m missing two of them
I hate to compare Wendys to McDonalds but they have your breakfast sandwich beat by a mile. Yours is smaller, the biscuits are rarely done and the sandwich has less on it. For a dollar more, McDonalds gets my business.
I am sueing for the sandwich that made me sick. I took pictures of this raw sandwich after I took a couple of bites in my room while watching TV in the dark. I didn’t realize until I started feeling queezy. I will post and produce my pictures on every social media and local news media circuit there is about your product. Good thing I didn’t digest the entire sandwich!!!
Wendys burgers are superior to McDonald’s but wendys lines need to move faster. McDonald’s is next door and their line moves much faster. Perhaps that’s why their food is awful. People sometimes drive away because the wait is too long. I’m waiting anyway.
I need someone to call me by next week. One of your employees called the police on me and said I threatened her (I didn’t) I just wanted my money back! She placed my order WRONG then blamed me then made it wrong again theeeeen said she only remakes it once! 831)601-1724 Jerry. If I don’t hear from someone by the 15th of February I will contact a lawyer! More to the story than this but I will explain more!
I am mother of an employee at Wendy’s she did not feel good and asked to go home she tested 3 times negative for COVID it’s been a month and still not been put on work schedule after many text to manager asking her to please put her on and walking in talking to her personally as well she has not quit or been fired please help find out what’s going on
On 1/29 I stopped at Wendy’s on 17st in Wilmington a order a # 1 double combo the two Pattie’s were raw I have picture s prove it the coke also tasted like cleaner
All your managers at Wendy’s on Highway 60 are very very nasty nasty nasty when I say nasty I mean nasty as if you take the dirty a dustpan and wash it out in the sink I mean so nasty and they take the nasty nasty nasty nasty garbage can being put in the Back sink where you wash the dishes and one of ur work don’t wash the lettuce and yall know the lettuce come in there dirty and then has never to up on your price and give us less product
I need to complain on the Wendy’s in Seymour Indiana the manager I’m supposing she’s a manager I don’t know her name but she’s the morning manager on today today’s date is January 29th 2022 at 10 10: 30 AM I go to the Wendy’s I go to that Wendy’s every morning I go this morning to order the same thing I order every morning which is a butter chicken biscuit she asked me am I ordering breakfast or lunch and I say I’m ordering breakfast she says OK we have no biscuits I said OK well can I get the chicken sandwich the homestyle chicken sandwich and she yells at me and tells me there is no there is no chicken only chicken they have is the little small chicken the bacon the bacon butter or something like that but I say no I want to if I can’t have the biscuit then I’ll take the homestyle chicken and she says we do not have any chicken she’s yelling at me she cusses at me and I tell her name I speak to your manager and she says I am the manager and I said well you asked me do I want breakfast or lunch she said I’m trying to explain to you we do not have any chicken I say first you tell me you don’t have no biscuits so I tell you that I want the homestyle chicken because I don’t want the bacon chicken or whatever that she’s trying to tell me I just want you guys to know that she’s very rude she cusses at customers and she does not need to be a manager so I did not order from that Wendy’s this morning I’m very upset I got that Wendy’s every morning and I think she needs to be talked to she needs to be demoted down to a worker if not that fired because she is a very rude person she has I think she has a speech speech problem I’m not for sure exactly what her name is but I know she’s very rude and as she does not need to be in that position
I worked at Wendy’s in Sebastian Florida and never got paid for the hrs I worked yet I got a tax return on it
We just left the drive through window at the Glade Spring Va Wendy’s. We go everyday or did. My husband buys your key tags and he had 3. The manager not a worker a manager tapped the little girl working the drive through on the shoulder pointed to us spoke behind her hand and then proceeded to laugh. After all that she said one of his key tags was expired and she would allow it this time. Ok I’m not mad she brought to our attention the out of date tag I’m mad because she thought she should name fun of my husband before she did it. She is MANAGEMENT! if Wendy’s can’t teach a manager not to make fun of customers especially where they can see you. I have almost 100,000 views on my Google review page and I am definitely telling anyone who will listen that woman should not be a manager really she shouldn’t work with the public. I know I sound petty but a nurse did the same thing to my grams and she stopped eating and died within the month. This is not as severe but it could have been.
It’s 10:15 and I went to the Wendy’s in pearl,ms on Pearson road and the website says they don’t close until 11pm but they had me waiting at the speaker for 5 mins with 5 cars behind me so I pull to the window and they say their closed as they are standing around puttin food in bags I guess to take home for themselves but I am so disappointed and will definetly not be going back the if their closing early and the service sucks like this.
Subject: 4950 Linton Blv,Delray beach Fl,33445
Hi Who it may concerned.I shop at 4950 Linton Blv Delray Beach, FL33445 .I buy food at list 3 or 4 times a week.Employee name Dafna or Dafney keep over changing me by $2 .When I confronted her on Friday 12/10 4:45 p.m She said “ you” I asked for manager…I presented her my receipts. She seems confused…But willing to help while Employee Dafney still using “F” word over and over.Please help me.numerous insults I wonder if Dafna Should serve customers.I want to continue buy meals 3-4 times week but this employee needs to be professional and treat customers with respect.$2 a lot of money 2×4 =16 $ week a MOG would Wendy’s take my place and pay more?Looking forward to your respond.She still works there.Natasha Fanelli customer
My husband & I (age 74) use to eat at the Piqua, Oh Wendy’s most every week. We just visited there for the first time since their recent remodel. The “new” dining room absolutely stinks. It was industrial looking, very uncomfortable & everyone kept their coats on because it was cold in there. …….very bad experience overall. We just don’t know what, whoever did the remodel, was thinking. As I said before, it really stinks.
I worked here in 2021 need my w2 location. Round lake IL
Last 4 of ss xxxx
I was at the Wendy’s on Popele Level Rd., Louisville, KY I sit in the drive-through line for 25 minutes I had took my medicine before I got there and I need my medicine so I could eat they didn’t even wait on me I end up he and find some other place to go because I was taking and getting sick did I call and no one’s answer the phone
I have been a loyal patron for the past 35 years. On Friday, 1/21/2022 at 5:30 PM, I ordered the #8 combo and dined in at the Wendy’s located on Martin Luther Kind Blvd in Durham, NC 27713. The cheddar bun was stale. When I notified an employee, she stated they didn’t have any fresher buns. Both ice machines in the dining room were out of order, so I received a small amount of ice from behind the counter. I tried 3 different soft drinks, all of which were weak and lacked carbonation. When I needed more ice, I was ignored by 3 different employees who walked right past me and refused to make eye contact with me as I patiently stood at the counter. The dining room was completely empty at the time. Given the poor quality food and service, I respectfully, request a gift card in the amount of $11.71. Thank you in advance for your assistance and support.
My mailing address is:
SCOTT TOTH
3 CALAVERAS CT
DURHAM, NC 27713
my grandaughter is 17 and in high school. working at wendy’s is her first job. last night her manager left her sitting on the curb in the dark. that is unacceptable. there is nothing in this little strip mall that is open at 10:45 at night. when i called this morning to complain the manager jelissa was rude and said she offered to stay but she had to be back at work at 5am this morning. that is no excuse. it is managements job to make sure that all employees are safe. jelissa was also very rude to me when i explained that leaving a 17yr old alone in the dark at that time of night was a poor decision. please look at the turnover you have in that store due to the poor management skills of jelissa. the stoe is at 12701 w. bell road in surprise arizona phone number 623-583-6271 as a result of this incident, i have immediately terminated my daughters employment with wendys. i do not want her working for a company that is not concerned for her safety. oh, and one more thing, at the end of the night all left over food must go in the trash. that makes sence but then the manager jelissa makes up a big bunch of food for her to take home after telling the employees that it is not allowed. you really need to investigate this manager and her management skills as well as her treatment of the employees. thank you, carolyn loftis parent of graysie patel
I stopped in Wendy’s on reservoir Ave in cranston ri I stood in line for about 2 to 3 minutes I’ve had 5 workers look at me and not one person said Hi welcome to Wendy’s I’ll be right with you meanwhile I’m looking around not 1 person in the restaurant but me looking to get served so after the 2 to 3 minutes of waiting that felt like 10 I decided to go to Kentucky Fried Chicken down the street
I was burned with really hot chilli on 01/20/2022in Valrico Florida, 33596, the top was not on the chilli good and it came straight through the bag burning my right leg , they were very rude and unconcerned , replacing it with another chilli with a whole hamburger patty split in two pieces and soup poured on top with the nasty beans . That was so unprofessional and horrible.
Some how I lost all of my rewards points
When is the bbq pulled pork sandwich and fries coming back.
I have tried calling the Corp headquarters f or. Over a month to complaint . Your employees at 4501 s western in Okla city are telling customer s they can not take orders for 20mins every time you go through the drive thru this has been going o for 2 mos at least . Today they just said food wouldn’t be ready fir 45mins it’s terrible customer service
Have not received product ordered
Wendy’s hamburgers on Dunn’s avenue Jacksonville Florida can someone give me a call please I have a complaint about the manager and also the cashier drive the very disrespectful can someone please give me a call back at 904-534-xxxx Ms Williams
Wendy’s in Hanover PA are allowing their employees to smoke pot while working
There is a Wendy’s on McSwain Dr in Cincinnati 45241. They either always have system issues, cones up saying their closed. Never open for breakfast close at 6pm. If you don’t want to make any money tear the store down.
It is not right to have wait hour ir more to get food or order with cash in orlanda fl
I went Wendy’s at 1903 Hwy 45 N Columbus, MS 39705 to order a sandwich and drink. I was told I could not get a free drink without a coupon. I explained that the sign didn’t say I had to have a coupon nor does the commercial says that I have to have a coupon. The young lady insisted that I had to have one to get a free drink. So I told her to keep the drink. I should have told her to keep the order but I was polite and bought the sandwich anyway. My concern is how many people did they do this to how much money did they pocket for themselves with this practice? I believe this needs to be looked into because that makes your advertisement to be false.
The Wendy’s in PARIS TN (zip 38242) has several workers out with COVID. They do not wear their masks and are working with the public.
In your commercial you show a red coffee mug with Wendy’s logo on it. I would really love to get one of these. Since I’m in Columbus it would awesome.
Cathy Cotts
xxxx Homecroft Dr
Columbus, Ohio 43224
Thank you
My granddaughter works at Wendys in Dayton tn,we have filled out her tax forms twice and she claimed single 0 dependant,still no federal is withheld,but yet they say they can’t help her
I work at the Wendy’s in Hampstead NC 28443 and I feel like my boss is bulling me and I feel like I am being. discriminated against due to me not being able to work due to stomach flu I got drs notes but she still is treating me badly I have never worked for a place where u can’t take a break or lunch pls help me I love my job but I know my rights and the way Maggie white is treating me isn’t fair it’s discrimination against me being sick and me and being out because of my mental health issues which were all covered by doctors and it got approved by you guys for me to take a leave please call me back 910-970-0966 I thought Wendy’s What is a good company to work for until I started getting bullied and discriminated against for my illness
Wendys LaVale Md 01-08-22 8:30pm.Grandson ordered a baconburger meal at the drive through. Poor customer service.When he got home, fries oce cold, bun crumbled, burger burnt, burnt crumbled bacon as well as cheese that looked like it sat out unwrapped all day. I have a photo. I will leave a picturw on facebook. Thank you
I work at Wendy’s on central avenue in Billings montane I’m the lobby person there I work from about 11 to 230 on Mondays Tuesday 11 to 2 off on Thursday work on Friday 11 to 215 Saturday at work from about noon until five but the big issue is I need more hours I take my job really seriously and I do I have a sister that proves it and I will talk to her yesterday I’m only supposed to keep an eye on the kids around lunch hour the boss won’t give me more hours they need to be longer hours I am suffering with money and I want things it’s just a big joke I take my job seriously I can clean that back I can clean that store front back and people don’t bug me i’m a really good worker I like but I don’t like being put down managers name is Lindsay i’ll talk to my sister about this all this and she agrees that I’m only supposed to keep an eye on the kids she looks after me I can’t tell you what she does because that’s confidential I try and check in with people when I try to check in with the people when I am ready to leave I say normally that I am done for the day that makes it easier for me sane I’m done and then I’m going home what I want out of this is that I’m going to do a lot of the trashes do all the hoods and everything to keep that thing clean I have a hard time understanding people because of my disability a stroke can do that to people I wanna clean restaurant not a dirty one and I don’t like being passed around they can ask me to do something but I asked to be asked to be something cleaning wise I just want to do what Or get a new manager this includes my Letter I’m also a leader
Received Verbal abuse from my General Manager Twice in the last two weeks threatened to fire myself Twice once because she asked if I can stay an extra hour I declined and she’s treated after stating why am I being hostile Second time in front of a customer the customer asked if I could talk louder so I did and she told me I can not talk that why I informed her I was not yelling the customer asked for me to speak loud she then in returned threaten to fire me and walked away to get her stuff then Informed another employee that they better talk to me before she fires me the customer in front of my General manager asked if she was my manager he could not understand why she was saying that to her employee I also informed him because he was very upset with my General Manager and the verbal abuse forwards myself That he could file a complaint. And another situation a woman walked into the store asked for me to get her daughter which was an employee on the clock I informed the customer I was able to disclose that information about another employee I then asked her if There was anything else I could help her with she became very rude and stated yes she wanted to place order but she wanted to see her daughter first. So I did inform her daughter the employee that her mother was looking for her and I informed her mother that I could not display another employee information is illegal due to safety of an employee . I began the Mother’s order she began having issues with her young child. And Her rude ness did continue while I was taking her order so I asked My General for assistance which she did and then began to display to other employees That I was begin very rude. The mother before leaving in front of her daughter apologized because she was not realizing her rudeness and again a second time as walking out the door. This is verbal abuse from my General Manager And this behavior is not accepted and grounds for court action.
I would like to talk to someone about a complaint- I don’t think I have ever been that disrespected- this is the Wendy’s in Mandeville, La- not sure who the manager was but someone in the group had to be a supervisor- there was no need for the attitude I received- all I asked was for ketchup and salt- one lady said I put it in the the bag-I said ok and the lady who hands me the the bag and who I asked about the ketchup said “Bye” in a rude manner- I said what- not sure what she was doing- and she said “BYE”! And I looked at her and was stunned at her attitude and she said “BYE” again- and I said “ oh my gosh, how rude” then EVERYONE in there laughed! Horrible customer service! If everyone laughed, as they did, this just shows that it is acceptable for them to act like this. I have had other issues there but nothing like this- the employees there should never be in customer service positions! This happened in Mandeville on 1/9/2022 around 12:30 pm and the rude lady was a light skinned black lady with light eyes- somewhat tall-
On Thu, Jan 6, 2022, 6:15 PM brina wrote:
I order a double Dave’s a double stacker large Chilli all i got is a large chilli 2 double stackers no double Dave’s please refund my number. I kept calling no one would answer. I will not go to this location again
7521 183rd tinley park il 60477
It’s empty so I don’t know ow why they refuse to answer they must realised they forgot some items and now they have a angry customer calling
From all the lactose intollerant people in the world please ask your staff to stop putting cheese on burgers when we ask you not to. I will no longer go to your establishments because I have wasted too much of MY hard earned money becuse you cannot get an order correct. You cannot scrape the cheese off with this condition and when I try to bring it back I am made to feel like I messed up the order. NOT COOL!!!!!
I am a former employee and I have been trying with no luck to talk with someone about my address change so I will recieve my W2s at my current address. I have called and suppose to recieve a call back and noone called back. I need this resolved. My name is Marcella Cook and number is 276-202-xxxx. Thank you
I bought food from Wendy’s on Utica ave in Brooklyn New York my order was totally messed up and I was over charged I love Wendy’s but that Specific one is very slow they always screw up orders and it make me not want to buy it anymore
I told the person when I ordered no Pickles twice I am allergic and my husband no onions or Pickles when we got home the Hamburgers had both. This has caused me when I Bute into it sick on my stomach I am a 66 Senior Citizens with already Medical.
I’m needing someone to contact my local food stamp office and let them know I have not worked for wendys in months. Their number is 806-665-1863 it’s for hailey mccord
The Wendys restaurant sign in the area that I live is so badly damaged that the image of Wendy looks like something right out of a horror movie. I would really like to send you an image so that you can see for yourself.
I will never go to that wendyon5215 spring Valley Rd! Very, very unprofessional! The employee and the supervisor!
I was verbally assaulted by a male Haitian manager on 12/29/2021 at the 320 Northlake Blvd lake park fl. He committed a vile overt malicious act of defamation and slander per my character in the presence of white customers and his staff falsely accusing me of causing a plumbing problem in the men’s restroom. In doing this horrible thing, he committed civil rights violations per ADA 1992 amended 1997 and 1964 and 1968 civil rights laws. My phone number is 561 346-xxxx. Call ASAP.
Jonestown Rd Winston Salem, nc. I go in the mornings for breakfast drive thru. There is employee that is rude, very
unfriendly. I wait in the drive thru for 10 minutes to order. No acknowledgement. I pulled up to the second window and the lady finally looked at me and said they were closed it was 7:05am and walked of. I don’t know her name but that is a very rude woman. She acts like your bothering her very disrespectful. I will not go back and be treated like that. I work with patients all day and customers in the evening at my second job. We do not treat anyone like that.
I went in to a local Wendy’s in Demopolis Al,at the drive thru on the a hand written paper stating have correct change, about 11:10am,made order and pulled up to pick up window to pay with credit card and no one said anything until my card was swiped we can’t give you a receipt cause the printer not working,l made a comment it’s not a Bank debit card how am I to know what you charged me, and at this point store manager came to the window and said we can’t give you a receipt cause our printer not working in a very unpleasant way I took offense to the way I was talked to and I don’t think I will be going back to that place again not for awhile as long that manager is their none professional and rude
Why is it that I can’t get into order food little big truck and a can’t fit to the drive-thru and the doors are locked
After waiting in the drive-thru lane for over 20 minutes (8:00 pm) for a Wendy’s bacon cheddar baked potato I arrived home to discover a bug in the potato and my frosty almost liquefied. I called Wendy’s in Leechburg, PA to complain and the manager wasn’t sure what to do but offer a refund. The fact that your dinner is ruined and you have no intention of going out again, the disgusting bug has left me feeling sick. The manager could not explain how the bug got into the potato. I frequent this Wendy’s often and have tolerated many discrepancies. But this one is hard for me to overlook. How clean is the food prep area at this Wendy’s? I saved the bug and will have it identified.
Changing my password (on 11/28/21 when notified the previous on had been compromised) evidently caused me to loose all of my previously accumulated points. I have created a new account but hope my previous points can be transferred to the new one. I have receipt copies to verify my purchases and two recent receipts when I wasn’t able to access the needed QR code. They are:
Restaurant 06608622 on 12/30/2021 for $5.94 and
Restaurant 00009653 on 12/29/21 for $4.48.
Please email me to let me know that this has been done or to tell me how to resubmit all of my receipts to document my many previous purchases. Thank you.
I was in the Park City, Kansas store a few weeks ago and I was about the 5th person in line. The girl taking the orders would take the order and then stand there until the order was done then give the order to that person. Then take the next order. I waited about 15 minutes and was only now 2 from getting my order taken.
They were so disorganized in the back and I don’t know who was running the show but I don’t think they even knew. They were wrapping burgers without gloves and handling food and money. I was so upset I walked out and went to another burger place. I have not been back until this evening. My wife wanted hamburgers for dinner so I drove up there and there was a line of about 10 cars and they were not moving. I thought that I would just go in and order but the doors were locked so I got back in line which still has not moved. They were taking one order and working it and then take the next order. People were pulling out of line and leaving. The original car that was at the ordering speaker when I first got there was just getting his order at the pick up window. I drove next door to Taco Bell and got my order right away. I use to really like this Wendy’s but they have gone from good to terrible. The restaurants around there should be sending Thank You cards to Wendy’s for sending them new customers. I don’t think I will be going back there. I thought the first time may have been a fluke but the second time just confirmed that they have poor management and are so understaffed and probably because of the poor management.
I would love to send you a picture of my Cheeseburger so you could see how they made it
Wendy’s on main near east north. Cashier very nasty . No manners on speaking to customers. Burnt bacon 🥓 on sandwich she said all our bacon is black . But I took pictures and showed other Cashier the different in the two he apologized. And I got sausage sandwich instead. Very rude to a senior citizen.
I put in a mobile order arrived at restaurant they said they are not open yet but shoud have been. But still charged me even though I didn’t get anything. And I ask to be contacted and never heard from anyone.
New fries 2021 are absolute GARBAGE – Yuck!!!
Order was incorrect. Customer service rep responded with an attitude. #3105
Most the reciept is illedgeable. Burger was cold. Fries not cooked throughout.
Today just about 5 minutes ago I arrive at wendy’s for some lunch I order 4 For 5 And I stated I would like My food super super hot and when My food arrive for Me And My granddaughter it was Cold I’m asking for My money back because we knoe do to The pandemic They can’t take no food back so I’m asking for My money back because we had to throw away the food I have pictures of This Cold ass food They are serving I would like to use This Time to Say I’m mad has hell I spend $12 .36
Worse customer service ever. For some reason, when passing by drive thru, service is really bad and most of the time the order is not correct. Customers are the ones that pay for their salary, yet we are treated like garbage.
Store I visit today was at 13650 sw 26 st in Miami, Florida. I aslso had bad experience at the one on 14280 sw 8 st , also in miami.
My daughter was given free small breakfast combo cards at her work. it says at participating Nashville Area Wendy’s, which we are considered in that area. The local Wendy’s said they don’t know anything about them. Are these legitimate?
I just purchased 3 egg and cheese biscuits at the Wendy at 1312 Johnson Ferry Rd. The egg had black mold in all three!!! ( I saved one and also took a picture. ( bought around 9am). I took one back and showed the manager. He had the cook come out and tell m that The black was part of the yoke. It was in the white of the egg and a big area. Then she walked away after I said I don’t want another one. The manager refused to come out.!! AWFUL lack of respect and business savvy. .. I have the specimen and a picture I can send you. I’m also taking it to the Cobb County restaurant inspection board. I have gotten egg and cheese biscuits there recently and there was never black in it. I’ve never seen the white, bald-headed manager there before and he was not nice. The dread lock guy was always nice. ( not partial.. I am white)
Hello my name is Kayla clay I am a former employee for the Wendy’s company in South Florida wanting to come back to the company but because they when corporate I did not pass my background check I haven’t been in trouble since 2016 and it was nothing really serious wanted to know what I can do to try to get back into the Wendy’s Corporation I love this company and I don’t want this to hold me back
Wendys didnt pay me last pay period and still didnt give me the money
We went the the wendys in ocala off Hwy 40 by I75 and they took forever. So long,in fact that we actually left after sitting there for over 15 min in the drive through. I really wanted a frosty too. But we went to burger king instead.
Went to seymour indiana Wendy’s today to buy breakfast and when I got to the window I paid. I seen them put 2 sandwiches in the bag and hand it out to me. I told the lady I didn’t order 2 sandwiches I only had 1 and sausage gravy biscuits. She got MAD! Grabbed the bag and slammed it down and slammed the window. I kept trying to get her attention she kept waving me off and finally she opened the window. I said I’d keep the stuff I paid for and she argued with me. I said don’t worry about it. She grabbed the food slung it out to me then slammed the window on me.
I don’t know who to contact .my number is 410428xxxx son was told to go home and not come back at a night shift at Wendy’s.This store has had many terminations.My son was emailed that he is a no hire as he was trying to transfer to another store.They did not talk to him or schedule a meeting to see what actually happened.I do know that the store had a toxic atmosphere with slot of cussing by manager.I feel this is unjust and discrimatory as he was not able to say his side of the story.Judgement was made without any thought but was done with prejudice.My son was not able to defend himself.This is an unfair practice as he has been told that he is a good employee.I have been told many times on cussing to employee by management .I feel this situation sickens my stomach as a person in power in management can ruin a persons career and employment with one sided bias .I would appreciate a response to my email or phone 410428xxxx.I am deeply distressed .
I never did anything wrong to get fired or got asked to leave Green Street Henderson Kentucky USA Wendy’s WKS the first day of December 1 2021 I think it is. A big deal after working for you all for three years
Poor management by GM
Hi I wanted to flie a complaint about the manger at nortant shores name Carmen she is really rude and disrespectful & she talks to the employees any kind a way and I don’t think she should be the manger she is very unprofessional
My husband was told to leave the drivethru on pine street in spartanburg sc tonight,and 4black employee’s was giving him the finger.
Hi I am a crew member at your 202 and Arizona avenue location and I am extremely concerned about your team leaders/ management team and I would appreciate someone looking into this matter. There behavior towards other employees is absolutely unprofessional and extremely concerning not only do team leads smoke marijuana on the facility but there is constant favoritism going on. I work hard and am constantly over working to pick up the slack of several other employees do to management not allow crew members to do there actual job.I constantly get moved from positions due to what other employees feel like doing. I should not be punished for the fact that I know several positions while crew leads don’t. Please have someone look 👀 not this matter just so this store can run more smoothly without the constant disruption of management. All I want to do is do my job and go home. So if we could get someone to come out and possibly show all employees the proper way of each shift and how it should be ran would be absolutely amazing. Thank you so much for your time and I apologize for having to speak about the negative situations going on in this store I would very much just love to see improvement so that the store is more profitable and employees are treated with respect and fairness.
Wendy’s store # 3193 in LaPorte, IN routinely runs out of chili, very frequently shorts items from order ( bacon attorney fried and a large frosty in the past week) and commonly say they have absolutely no salads.
Very disappointing
I was burned by hot Chilli in your store located on Jefferson Davis Hy. In woodbridge Va. I had to seek medical assistance I was told someone from your h&r would be contacting me the incident to place on December 2nd I have yet to hear from anyone please give me a reply thank you
Ur location in mamchester, missouri ran out of biscuits last saturday as i ordered 2 sausage, egg, and cheese biscuits. Told her just to put on a bun and i would be ok with that. Said she couldn’t do that. I would think that a hamburger bun would be cheaper than a biscut but she said she would have to charge me regular price for the substution. Not happy
Consideration hire more people on Floyd Road at 4900 store because they don’t serve individuals that who walking because the store do not be open early for breakfast it will not take people walking to the drive-thru
Sir I am sending this email Regarding my nephew who works @ Wendy’s in Huber Heights he has been having his teenage coworkers harass and pick on him almost nightly telling him that he needs fired and comments on his work Supervisor on shift apparently she has spoken to these young people but they are not being receptive to shift leader trying to manage the friction their @ worksite several people have quit. My nephew has personal health issues and headaches have been more frequent. YOUR. business is well known and issues with work place harassment should not be but all employees work as a team.Please follow up on this workplace issue I think all employees are aware of young employees work status.New employee needs positive work environment. Thanks.
Hello, I work in a school. At Halloween, I gave my students Wendys frosty (along with tatoos from the $ store) I was was just informed no candy canes are allowed to be gicven given out to the children ( I make cute one with eyes, ears and a ribbon). I was wondering if you are thinking of a C holiday frosty?
Hey my order wasn’t correct and I want it remade today please! I ordered 2 combos the 1st being the baconnator combo and the 2nd being the original chicken sandwich combo. Both were supposed to come with dr.pepper drinks, and I paid for 2 med. Frostys as well. This took place after church yesterday, Dec. 12th 2021. I received 2 Dave’s single combos with sprites and no frosted. This was at Albert pike drive location in hot springs arkansas please fix my order
West Main Street salem va wendys is slacking big time. We waited at drive thru for 10 minutes with cars behind us and never had anyone response or a greeting and when we pulled out they were all leaning on the counter doing nothing. I called the next day and when I tried to explain they hung up twice. I’ve never had service like this until recently.
Your manager at Wendy’s southbelt hwy named Kaylin called one of your employees a b and she told a customer to leave the store I want her fired and she told the whole staff yesterday that one of your employees has covid and she told this person that she might not have a job when she returns to work
The sausage you use on your breakfast biscuit has an unpleasant smell.
To Wendy’s Corporate Office:
Hello, following many conversations in yr2021 with family and friends and coworkers, I am writing to inform Wendy’s of our unfortunate disappointment in the french fries. Previous fries always had a good potatoe taste. The new recipe Wendy’s is using has resulted in the fries tasting mainly of the cooking oil… and they have lost the good potato-taste. Also, the fries are now smaller and chopped into pieces – not full french fries. As a result: my family and friends and coworkers who all previously preferred Wendy’s food above other fast food restaurants, are now choosing to stop purchasing from Wendy’s. We represent several hospitals and schools and church groups, between 3 states – PA & NJ & NY.
To whom it may concern:
My name is Adelina Corro. I when throughout drive through tonight 12/09/2021 at 7:59pm.
Host Allan
Cashier Maria
#3453
Order type : PUW.
40363
I pay $35.79
Visa Endin in 4721
I call back to the restaurant because my order was incorrectly (incomplete)
This male person answer the phone after 3 times that i continued calling until they answered only to put the phone spiker away!! This is rude!! but I didn’t hung up because I needed to let them know that I was coming back tomorrow for the rest of my food! But guess what I waited for so long until they closed and they never come back to me, I was listening all their laughter and jokes to each other and more, I even recorded 25 minutes of their working environment that I can prove it, to whomever is on charge of this kind of issues as of matter of fact I am writing this email while im continue listening to them over the phone that they just put away after they only pick it up.!!!!!!!!
Hello My name is Westleigh Tache and I work at Wendy’s as a crew member at the corner of the mall Farmington NM, and haven’t got my paycheck yet and I been there for 3 week.
Yes I’m calling to have make a complaint on Bill and Kings mountain on East King Street and North Carolina he was very rude when I was trying to ask him about my order he immediately slammed the window like he attitude and he also had an attitude in his tongue and on top of that I didn’t get my they didn’t get my order right I would like to put someone to contact me as soon as possible so we can take care of this matter at hand my email address is loricegaxxxx @gmail.com
We was at your restaurant in auburn indiana on Dec 6th at 2:52 pm they didn’t get our order right so my husband had to walk up to drive through well needless to say this morning when we went to leave he noticed he didn’t have his wallet we searched house an car then he remembered when at drive through he put his card back in his wallet so when he HAD TO go back to the window it fell out. We called police department made report they told us to go to the restaurant an ask them there if they would watch the video so we can give the police offer more info. This morning bright an early like 5:30 am we was there asked Tyler he said he would watch the video he said they do that for us. Well its 11:00 I call talk to Tyler he says he talked to GM Michael even tho he’s off today GM said well he will call talk to District manager when he gets back to work he’s off today. Ok now I am even more upset a this started because our order was not correct an Wendy’s can’t watch a short part of their surveillance camers around 2:52 and tell me they seen a man or woman driving what so the police will know or they can call the police department themselves and tell them they have video cause police already know you do and tell them whats on it let them see it. I want to cry over all this its not fair I can’t get help with this. This is illegal to keep something that don’t belong to you doesn’t matter if it was lost first and my husband’s identity is in that wallet I am Montana Crago my Husband is Tom 260243xxxx
I was a employee for two days at the 3710 battleground location. I was fired and asked too leave because I was overwhelmed in drivethru with little to no training no expeditor. No nothing in drive thru and we were getting alot of orders today. When I told a manager another employee stated it was my job in a rude manner when the coworkers brother came in which is another manager I was fired and asked too leave which was really unfair I would like to continue to work with Wendy but in another store
I would really appreciate if orders could be double checked. I keep paying for cheese on items and never there or items missing. Once or twice ok but after a while it frustrating. Especially when a whole item. Just example tonight, I paid extra for cheese for potato and chili and neither had cheese.
Dined at Wendys in Indiana PA 15701 today, 12/5 AT 2:30. Apparent floor hadn’t been swept all day or even mopped in several days. 3 patrons finished eating while we were there and no one came to sanitize tables. Entire store felt dirty. Took pics but can’t attach. Weren’t have many places to dine around this town as it is. I’m scratching this one off my list.
First I think it’s ridiculous that none of the lobbies are open… Not to sit and dine. But to do a quick order and go. But I get you want to site COVID for that. But what’s even worse is that it creates a line backed up 20-30 cars deep and a wait time of 20 minutes or more. So to my specific complaint I get in the line at 1015 to get some breakfast. By the time I get to the order box to give my order it is 1032 and they tell me that stopped taking breakfast orders at 1030. First of all I was in line before 1030, and secondly… Really? 2 minutes? That’s complete garbage that you would have them send people away that were waiting all that time over 2 minutes. Especially when it’s your business model that caused the issue. There needs to be something done about this
Fries were. Soggy not hot and crisp. Biscuts no semblanc to plcture. Advertised
Name is Mary and I want to make a complaint call what are you Wendy the East South Boulevard sitting in the Drive-Thru for at least 45 minutes still have not gotten served I have had at least several cars just pull off that is very unprofessional whatever is going on at that location thank you and you have a blessed day
I went to the Wendy in Magee on 12/2 around 6 stayed in line over 20 minutes spent 30 dollars just to get cold food so I called back to talk to the manager a young black guy name Drek or something to that affect wrote my name down to come back on 12/3 to get our food so I called to ask to speak to the manager and I started telling him what happened and he was yelling i told him that a young black manager wrote my name down to come get our food remade cause it was closed so he tells me we don’t have but one male manager that works here and he said it’s me and 3 females in a rude tone of voice so I said you are trying to say I am telling a lie and I told him we are about to pull up and he met me at the door and I was trying to show him my receipt he didn’t want to see it he started streaming and pointing his fingers in my face and said get out of my store and close my door you are letting the air out and I waited outside for the poIice and I called the police to tell them what he done when the police pulled up I told him what happened and he went inside to talk to the manager and come to find out the guy was not a manager and of course you know the police are going to be on there side even though he was wrong and he tells the police that he never wanted us back on the premises so what did we do we just told him what we was told on yea the store manager is a tall slim white guy that has no reason being a manager oh yea he told the police that he was a ex marine so what does that have to do with our order I am very pissed off he should of have apologized or got on to his employee for pretending to be a manager
I have a complaint with your restaurant on Wilson and Firestone these workers are so unprofessional my order is never correct this morning I was accused of lying about my order and that’s something that you just don’t do I asked for a complimentary drink because after going home I realized that I my order was incorrect I had placed an order for 5 sausage egg and cheese breakfast sandwiches but realized that I only had 4 went back and the manager was very rude and ugly accused me of probably lying that is not how business is conducted she was mean spirited and rude every time I go to this particular Wendy’s it’s always a problem concerning my order this young manager needs more professional training before dealing with the general public.
I pulled up last night night to buy my baby something to eat and the teller was rude before we even ordered.And when she did took our order she had an attitude.she curse me out and a guy that work there came out wanting to fight bc I told her she didn’t know me so why is she mad.Im from another city but I was goin put them s on social media to show the world the type of people Wendy’s hired.I will never come back there.
I was fired for being pregnant and told I had to choose between being a manager and being pregnant. I want to sue because they blocked me from even getting unemployment during covid
I would like to say..”Thank you” Wendy’s for opening up for breakfast. It was time for a change from other restaurants.
I live in Greensboro NC. Wendy’s here is set to open at 630am. My complaint is that I get off work at 7 am usually get to Wendy’s around 730ish before I get home.
My complaint is that Wendy’s never be open here. Well I will say the Battleground locations be closed. How do you expect to promote ur breakfast and always closed at the main times people are on there way to work in the am.
..as much as I have enjoyed trying and liking Wendy’s breakfast its becoming an inconvenience for me…I’m wasting gas going there. So if you ever wonder about the sales…thats probably why. I need to be reimbursed for wasting my time going there in the mornings
Just wanted to share with you that your Wendy’s location in wood river Illinois seems to continuously have operational issues during all different shifts . Over the past several months I have on several occasions sat at the drive thru to be told that they are sorry but they are closed .
Tonight I was at Wendy’s on maysville pike in Zanesville Ohio around 7. When I went to order my food I was told we will be with you in a minute. After several minutes my wife was complaining about the service and that it was supposed to be fast food. The female worker said to us you are aware we can hear you right if you don’t like it you can go somewhere else. She also said that you are aware that I’m the one that makes your food and you shouldn’t complain like that. From what she said I left for one she was very rude and I didn’t trust her making my food from what she said.
The Employees at the Wendy’s on Mayesville pike in south Zanesville are rude to customers that are complaining about making them wait in the drive thru lane to take there orders
Manager and employee arguing in front of myself and kidsnin dining area. I do believe profanity was used but not 100% sure by employee
Waited almost 20 minutes in drive through. I’ll not be eating at Wendy’s for a long long time
On November 27, 2021, at the Killeen, Texas Location on WS Young.
My wife was at the drive-through line behind a vehicle that was at the order window before breakfast was over; he wanted to wait in the line until the breakfast time was over and after the staff requested for him to move, he still would not move. Which impeded the rest of the customers behind him from getting the opportunity in getting breakfast. The customer in the car ahead that was holding up the line, once the time breakfast was over he moved out of the line without purchasing anything. This is not the fault of the people behind him that wanted breakfast. There should be a default in this case when you have customers that are disgruntled and are holding up the line. Please respond back to this email as soon as possible.
Why has your Roadside sign on US 1 in Sebastian Florida been off for 3+ months? Do you need a good electrician? I go there nights and no business..everyone sitting around.. maybe if the sign was working it would be busier..?
Went to wendys last night there were two cars ahead of me i waited i drive through 39 mins and when I finally got to window and asked are they short staffed the lady said no i said well i was in that drive thru with no line for almost 40 mins.. She smiled and handed me my food… Unbelievable… Not a sorry about that anything… I love Wendys but my God never experienced anything like this 943 N Pleasantburg Dr, Greenville, SC 29607 this place is def sketchy
Your Pearl Mississippi branch is a Joke every time I go there, there is a problem with my food. And the employees are very rude. Half the time you don’t even get the right order. I just left there without getting my order because the manager and the girl who works the window were very rude and unruly. I will probably not be spending my money with Wendy anymore. And if I feel like y’all don’t care like the employees at the local store then I’ll put it on social media and blow it up and the employees there
The store manager at the Wendy’s in CanonCity, CO 81212 store number #4711 on November 23 at 3:35 PM was extremely rude disrespectful and we ended up driving away without any of our food. She had turned her back on us while mumbling something about she didn’t care, ignored us and told us they were having issues with their scanner.
We were VERY disappointed when we stopped at the Wendy’s at 8922 e 116th street, Fishers, IN. There was an employee smoking at the entrance. I had gotten my child out and was heading into the restaurant because my child had an emergency bathroom situation. i was rudely told that they aren’t open inside and they would not allow her to use the restroom. This is ridiculous, I know there are staffing issues and I understand that. It just sad they would turn a little 5 years old away with an emergency bathroom situation. This needs fixed!
The site is having problems with email contact saying incorrect format. We visited Monaca , PA Wendy’s on Friday, Nov 19. We were told the systems were down. The cashier took the money and asked if we wanted our change. Of course! We waited for over 30 minutes for our food in the dining room with 3 other tables, while the Grub Hub orders and 40 drive thru orders were given out. When we finally got the food, the order wasn’t right,the buns were stale, and the lettuce was brown. The frosty was as melted like milk. The manager asked if no where else was open we could eat. It was rude.
Mobile pymnt and store closed 30 min before it should have .I got there couldnt pick food up i already pd for.
Haven’t got order correct in long time, almost died from allergic reaction, from ingredient that wasn’t supposed to be there
Well normally I’m not one to complain but the Wendy’s you have located on Veterans Hwy in long island NY. Has the worst staff on the night shift and one red haired manager with glasses heavy set build stole 18 dollar’s from my wife from her mobile order. The woman gave us a receipt but no food and continued to a cost my entire family. My wife came and spoke to another manager and that manager Ethan handled the situation with great professionalism yet we my family believe this type of behavior should never be allowed to go on. I love if this employee be fired.
Just pulled up to get a breakfast sandwich at Lake City SC and was not opened. Not even anyone in the building at 7am. Says they open at 630. Would be nice to have correct hours posted.
I come to Wendy’s all the time, but had problem, (11/17/21) morning Wednesday, I order breakfast & coffee, but turned bad, girl at the window handed out way too fast a large hot! Hot!! Coffee dump it all over me my new car & all over me, yes it burned me really bad, I should have went to ER burn unit, but went home, Dr. said put this burn lotion on to help to keep burning feeling go away!! You call me back, help out!! (1 (402 ) 290-xxxx, I called every phone number you have waited hours on phone, hope someone will call back!! Thanks!!
My son and I visited Wendy’s for breakfast. We recently got the latest coupon flyer. We each had a coupon for $2 dollars off a breakfast combo.
We were told only one coupon was allowed per vehicle. Nowhere was that stated on coupon or on flyer. Is that a corporate policy or individual store policy? Either way was not happy with the whole experience
I try and stay positive and I just thought my last trip 2 the Wendy’s in the great town of Lenoir city Tennessee was the worst experience I’ve ever had at a hamburger place until to night 11 18 21 they did me 1 better than the last worst cheese burger if this food was cooked to day I would be very surprised on top of that who ever the night shift lady I’m not going to call her a Manger why do you all continue to take people’s money for a decent meal why do you keep this nasty place open why Can’t u train them to know a good hamburger must be cooked and served 2 the customers in the same day
Visited Wendys at El Jebel, Co. oct 26. Your employee did not like my coupon discussion. I was at driveup window. She threw the order in my face from her location up above. Will I be contacted
You need to tell your store at 3014 N N Scottsdale rd in Scottsdale Arizona that they cannot close their dining room during lunchtime or anytime there about people pulling people pull out they get so mad it’s not fair to people who drive here to get something to eat and can’t go in and sit down and eat.
I put in order at Wendy’s on my computer at work. Came in 15 minutes later and was greeted by two nasty women one claiming to be the manager. Was told your order ain’t ready and it’s gonna be a good while. I asked how long and the manager said a good minute they had to fill drive thru orders and in store orders first. There were two cars in the drive thru and no customers waiting for orders in store. I said I wanted a refund and the manager said we don’t do refunds ur just gonna have to wait a good minute; I don’t have time for this and walked off. I AM STILL WAITING FOR MY FOOD !!!!!
How do I verify who my beneficiaries are on my stocks?
I have a 10.00 Wendy’s gift card that I can’t use.Don’t work at any Wendy’s restaurant.
Wendy’s is my favorite hamburger chain even over Whataburger any of them and today I got a burger that had a bun so tough I couldn’t eat the bun and that is never happened to me before you know and I spent $20 on a meal and I couldn’t eat my bun I called the restaurant and the manager was on the phone and I was asking him how is the band get that hard is it just laying around and he just hung up on me I was so upset he should’ve offered to replace that bad burger and I’ve never had that before the Wendy’s and I’ve never been treated that way anywhere
hi my name is lora im reaching out to you all about what took place the other nite and we have yet to hear back from anyone.my husband and i ordered from doordash here in lansing,michigan and got food from the resturant at 413 s. cedar st on october 23, at approx 930pm my husband and i both took a few bites of our burgers and realized they were raw not a little undercooked but literally raw. you could tell that this meat had pry at best been thrown in a microwave to melt the cheese at best and they had slapped a ton of ketchup,mayo etc to try to cover this up~! this is totally un acceptable and disgusting to say the least. mt husband and myself have both been ill with diareha,upset tummy,vomiting etc we have the picture of this burger that we forwarded to wendys and still have not been contacted as i will provide you with as well we deserve to be compensated for this, this is not okay people can get very ill from this and even die! and whomever was working that evening that is responsible for this needs to be fired period! if i dont hear back from someone we will take further action. thankyou
This evening I visited your store in Lake Nona, Florida. I was there @ 10:20pm. I ordered a small Pecan Salad, and was told, that there is only one size now, and it’s been that way for 5-6 months. I challenged it because earlier in the day, I had been there and ordered a small Pecan Salad and charged 6.99. I have ordered that same size salad at least 11-12 times. I expressed that I had received that salad earlier in the day and this older lady was extremely unprofessional and argumentative. Of course on their sign it does have prices for both a small and large Apple Pecan Salad as well as two other salads. WhenI got up to the window to pay, I told this lady that I found her manner unprofessional and rude. Her tone was extremely abrasive. She informed me that she worked there and she knew what she was talking about and I didn’t. Truthfully, this kind of conduct is reprehensible to a customer. Perhaps, this store owner and or manager should be spoken to about his employees. I have heard other people I know complain about the manner in which they at times are spoken to there at this particular Wendy’s. It’s sad, if someone is unhappy with either their employment or hours they work or environment, perhaps they should consider something else that does not deal specifically and directly with the public. I have frequented this establishment for several years without any type of confrontation, this was both unnecessary and unfortunate. Going forward, if they intend on offering only one size salad, they should remove both price schedules from their signage. Disappointed!
On 10-24-21 I order a classic double bacon burger $9.59, didn’t get any bacon. I was so disappointed, you’ll need to better, make sure this don’t happen again. Can I get a free combo meal since they messed up my order. You’ll have to do better. U can reach me (219)613-xxxx
Good Afternoon I went to Wendy around 4:45p.m. Saturday October 23, 2021 with a friend so I got my son to something to eat and I got something too. It been years since I ate at Wendy now I know why. when I order my food they got the first part and when I order my sandwich just a burger no cheese ketcup and mustard,onion. I had to repeat myself 3 times to the young lady and they still mess up my sandwich they add the chesse. then I ask for a receipt and they tell me the machine is down so they can not give me one. So I said can you write it out they look at me like i was crazy. so I ask the manger she act like she did not want to do it she wrote it out in pencil. the store Wendy was 3011 N. John Young Park Way Orlando, Florida. I will not every go to this store again or a Wendy again. the customer was not good noone with manner at all.
WOULD LIKE TO SEE NEW FRIES WITH YOUR WENDY’S CHILE 🌞👍
What is up with the Wendy’s in Chesterton, IN. ??? They recently remodeled and re-paved the parking lot, but three times when I have recently gone there, they have a sign up “closed for maintenance”. Also they often don’t have things on their menu when I try to order them. Their service is also slow and pretty indifferent😟😟😟
NOT A COMPLAINT
I worked at Wendy’s around 2009-2011 and I was told by my manager that we had the fastest drive through time in Missouri and I was wondering if I still hold the record. It was in Harrisonville, MO and what the time was. Thanks!
Managers at Wendy’s are trying to make school kids work off the clock on weekdays when they know school kids is supposed to be out that store by or before 10 pm. Plz do something about this before I go public with it. This is the second complaint I’ve submitted! But let the managers at Wendy’s tell lt all u have to do is tell the costumers to do the survey on their receipt and corporate or the district managers won’t do anything about it. This is the Wendy’s in Sylacauga Alabama 35150
my wife and i were at wendys in prince Fredrick maryland and she had a foreign object in her burger and had to go to dentist advised wendys manager and sent pics she said someone from corporate would be in touch haven’t heard back now contacting attorney for assistants now that a bill to pay
1405 Monterey HWY San Jose 95110 meun board “5$ Biggie Bag” in “red print” does not specify! “AND/OR” custom reads double stack Jr.bacon cheese burger 4pc. fries,and drink. Manager said “COME ON!” what Double stack AND?meaning 2 /Double stack OR Jr.bacon cheese burger? Choose what? I read double stack Jr bacon cheese burger! Get it right! So I get it right. Manager said “COME ON!” I’m @1-408-500-xxxx BAD FAITH!! TO ME IM RIGHT!
On Friday October 15 my son went through the drive thru at the Wilmington, Ohio Wendy’s on Rombach Ave. He told the young man his drink was wrong and the young man made the comment “he was going to spit in his drink”. My husband and I went to the lobby which was not open but the door was unlocked so we stood in the doorway and asked to speak to the manager. A young lady screamed at us to leave the store and go through the drive thru if we wanted to speak to her. We were still standing in the doorway and told her we just wanted to let her know what the boy had done. She said she didn’t want to hear it, we could go through the drive thru like she asked us to. I said “well we can call the police” and she said screaming ” I can call the police on you”. So we called the police from our vehicle because we could tell she wasn’t going to help us. The police went in the store and talked to her where she went on to tell the officer that these boys joke all the time about spitting in customers food. WHAT???
The office told her that wasn’t something you joke about, especially with Covid and other things going around. I’m still very upset about what happened and how the management of this store handled this situation.
I went to Windy’s on Firestone and Wilson in Jacksonville FL and I tried going in to make my order because there was 3 cars in the drive thru so I figured it would be faster but the door’s was locked so of course I got behind the 3rd car in drive thru I finally got my order in and pulled around and paid Almost $40 for my food which is ok I noticed one of the other cars pulled away after getting their food so now there is 3 of us waiting one more car pulled in and ordered after about 20 minutes the brought out one of the other cars food and another 30 minutes for the car in front of me but first they tried giving me their food after I got it corrected I waited another 30 minutes for mine so that’s a total of 1 hour and 20 minutes which I didn’t complain but when I get home I set down to eat and realize first my 4 baked potatoes wasn’t fully loaded like I ordered although they smoked them I’m melted cheese and I’m talking almost running over I went to cut and mix my potatoes and realized all 4 was hard as a uncooked potato and how they didn’t realize that they wasn’t cooked I don’t know because they was already cut in half with hot cheese all over them and I wish that was it but when I opened the 2 burgers I ordered they was just as hard and cold and also my 2 chocolate Frostys was more like chocolate milk but at least the chocolate milk was at least cold it just wasn’t a frosty like I ordered I’m not sure what I’m going to get out of this but all I’m actually looking for is to know I don’t have to worry about this again because it’s not the only time I had an issue with this same store thanks again hope this gets addressed Carl
Please give receipts in bag after order and when changing shifts please finish the person Ofer Wendy’s at 9587 Charleston Hwy St. George SC 29477
Complaints please call me 510-789-xxxx
Good Morning, I am the legislative Assistant to Anne Arundel Councilwoman Sarah Lacey who represents District 1. The Wendy’s located at Dorsey Rd & 8th Ave in Glen Burnie has been closed for several month. The residents in the surrounding community are concerned with the condition of the property.
Any assistance you may lend in having this concern addressed would be greatly appreciated.
Are there any plans for this location in the future?
We just went thru drive thru and got to the window and we had two coupons and the employee at the window says well if u read the bottom of the coupon it says one per order so what do u want and when we went to tell her which one she said well I’m not serving you at all throws my bank card back thru the car window slams the drive thru window and tells the other employees not to make my order to cancel it and she was a manager. Her behavior was uncalled for even before we gave her the coupons she was rude and hateful to us we had to leave and go to another fast food place because of her refusing to serve us and we will never go back to Wendy’s and something really needs to be done to that employee there’s no call for her to a t that way towards customers and why would the company what that kind of employee working for them acting in such a manor definitely not somebody you want representing your company in my opinion.
I know I was “that guy” the annoying customer who shows up just before closing. I’d just gotten off work myself, so I was going to grab a quick $5 Biggie Bag for dinner. It was 9:55 pm when the girl running the drive through took my order, said it would be about a 5 minute wait for the burger. I was fine with that. She has me pull around and some young kid comes over and says he already shut the grill down. I mentioned that it was still 2 until 10, & they were open. He was rude & unprofessional September 29th, 9:55 pm. Plus the message corporate link on the Wendy’s app doesn’t work.
I bought a salad at a Robertsdale Wendys it had bad lettuce in it I had to pick the bad out lettuce and other ingredients as well .
Very rude manager. Wendy’s located in Calumet Park Il.
Went to Wendy’s last week was told it would be a 45 min wait for baked potato. Ended up leaving . Went again today again wanted to order baked potatoes. Was told we could only get 1 as they only make one per hr. My son brought me the lone baked potato and settled for the not so loaded cheese and bacon fries. We also ordered burgers.
What’s up with the potatoes?
When asked about the potatoes person simply closed the window with no comment.
I live in Thomson Ga. I went by your restaurant tonight to get our dinner and ordered 2 chili and a hamburger. Got back home and we live 14 miles from town, to find that the chill was nothing but Luke warm water with a few beans in it. I called the location and told the lady who I was and the problem and told her they needed to check the chili out. There was nothing to it. I normally love Wendy’s chill but this was the worsed I had ever had. I had no intentions of asking g for bv refund due to it being my choice to go to Wendy’s but the lady that took my call acted like so what. Said thank you for telling me and she hung up. She could have maybe offered replacement? I wont be going back. And I hate that cause most if the tim er I love the food. But bad food and bad customer service? No thank you
I believe in these times where it’s very hard to find jobs and a lot of people aren’t themselves it’s important to point out great customer service and I wanted to let you know that I just went through the Wendy’s drive-through in Spring Mills Martinsburg West Virginia and was greeted by a cashier by the name of TY and it was the most pleasant drive-through experience I have ever had this young lady deserves recognition for being kind and smiling during such a hard time for the United States
I didn’t get all my food and got charged for everything
I had an employee by the name of Sharon shove me in your Auburn Lobby.
I am a new employee who just got back from being on a quarantine. I have head trauma and ended up with a headache that turns into a migraine that’s got to be treated by a doctor. I called into work at Weston Weston WV Wendy’s, and spoke to Missy about calling off for my shift because of my head ache I told her I had stuff to do because of my headache and couldn’t make it in on my shift. Missy said if I didnt come to work not to come back , she then hung up the phone. I called the manager missy back and told her if she was firing me I wanted my check by tomorrow. She said she wouldn’t do that because I abandoned my job. A no call no show is abandoning my job. I called in to call off my shift. And when I brought this to her attention she said she’d just knock my hrs down to 2 hrs a week. Missy also refused to pay david Posey his overtime hours , David worked with me yesterday and he was livid do to the fact he was working overtime hours and the manager on dutie said Wendy’s doesn’t have to pay time and a half for over time. It’s the federal law , to pay time and half to your employees after 40 hrs I dont care what these two managers are saying. They’re running your business to the dirt. This is why that restaurant has such a high turn over on employees because Missy and the bigger lady around 43 yrs old are treating your employees like trash. I also have had to wash the intyre restuarant dishes, I’ve worked alot of fast food chains and I’ve never saw such horrible management. I’m 42 and worked for you all at 15 , I need a email back as soon as possible. My names Julie AnnSkidmore. My address is xxx cemetery St. Weston wv 26452. Thank you for your time and gratitude.
I had a horrible experience at your Wendy’s in Port Orange Florida yesterday. 1st they did not want to give me back my change. Then they gave me an attitude when I did. And told me that I was prejudiced. Which by the way I am far from that. Then I just got an email from the district manager Diane who told me because I described the girl as black that I am prejudiced. You have black-and-white people working there how awesome am I supposed to describe the person. You used to have a wonderful crew there black-and-white. There was no reason for this girl to call me prejudiced because I didn’t give her any reason to call me that. And there was absolutely no reason for your district manager to call me prejudiced as well. I found that disgusting and totally uncalled for and I want something to be done about it. If not I’ll make sure the people know that Wendy’s is a prejudiced organization.
My wife works at Wendy’s in Loganville off atl highway. The manager to be specific her name is Lisa, she’s very rude to her. She acts like Abigail is her property. She yells at her and always has an attitude. Abbie is a diabetic, for example the other day abbie had to go the bathroom and take her medicine. She asked Abbie “let me see” before she allowed her to go to the restroom. Mind you this is a life or death medicine. Abbie informed me that someone there just came back from being in the hospital and she has yet to ask for their papers. I don’t think it’s fair and I honestly dislike the way she treats her and you guys are more than welcome to contact her at (404) 291 xxxx
My names Billy Burnett I work at wendys on main St in lake city florida and I never got paid yet I have the prepaid card
My first time at this place and my last. Food was awful there was hair in my bacon cheese fries. The bacon not cooked fries soggy soda watered down burger was cold. They did not give me a receipt
301 E Indian School Rd, Phoenix, AZ 85012 Your store at this location seems to need help, I went last Tuesday to buy breakfast for a work meeting , got there when to play my order online , it let me select all I want go to pay then got a message sorry this store is closed for the day, I tried the drive-thru and no-one answered the drive up speaker, Today i got and i get told I am sorry but we are running late it will be 10 mins, so i had a little time I waited 15 mins went back to to the drive thru only to be told the same thing as 15 mins ago, i do not mind but i waited 15 extra mins just to get some breakfast but they were still not open. The Manager really needs to understand timing and relay the correct wait times to people, cause waiting and being told I will have to wait longer makes it so I can not even go else where to get my breakfast so now I had to go with out anything just cause i waited the first time, This location Is always opening late I really am at the point of not going there anymore
I got to the Wendy’s on Fredericksburg road every time I got way before 11 pm they are already closed. I usually go between 10:30 pm and 10:45pm and they always take awhile to respond and tell me they are already closed. I will no longer be going to this Wendy’s and giving them my business.
We would love to get some of the current kid’s meal toys for school PTA meetings. Do you ever donate them?
Two days ago, my husband and I went through the drive-thru and ordered at the Wendy’s in Newaygo, Michigan. When we got to the first window, the young man repeated my total of $9.09 so I gave him a twenty dollar bill and a dime. He then handed me $1.01 in change. When I corrected him and told him I gave him a twenty, he handed me eight more dollars, thus shorting me $2. I didn’t make a big deal out of it because it was only $2.
This evening, my husband and I tried to go through the drive-thru at 9:43 only to be informed that the store was closed and to come back during normal business hours. When I checked online, it says that Wendy’s closes at 10 pm. I am highly dissatisfied with the customer service my husband and I have received the last two times we’ve gone through the drive-thru.
I know it is difficult to find anybody that wants to work right now and things can get crazy between call offs, no shows, and people quitting. With that being said, IF YOU ARE CLOSING EARLY THEN TURN OFF YOUR DAMN SIGN! I haven’t contacted corporate yet because I haven’t decided if it’s worth it. Just thought I would give others a heads up to check your change when it’s given to you and if you’re hungry at 9:43 then you might want to go to McDonald’s or Taco Bell since they don’t close early.
Wendy’s Panola road Lithonia Georgia. Drive through line wait was 1 HOUR! ABSOLUTELY RIDICULOUS. After our order the wait was still another 1
Hello I went to your store and Burlington North Carolina tonight. It’s at 2423 Church Street. The phone number is 336-226-8677, that number will not do you any good I think they leave it off the hook at all times. I ordered a number one a double. I ended up with a chicken sandwich with some kind of weird sauce on it. Then I tried to call the store to let them know the situation and I could not get a hold of them. The number on the receipt is 0000-2890. It looks like my order number was 3441. You know it’s a problem that I didn’t get my correct order of course. But the bigger problem is that I can’t even get a hold of the store to rectify the situation. Thank you
Wendy’s in Park Cuty is never open. If they are open they are rude and poor hygiene. You are better off closing that restaurant
Wendy’s in Park Cuty is never open. If they are open they are rude and pot hygiene. You are better off closing that restaurant
I worked for wendys in bartlesville Oklahoma and I still have not got my pay yet they have been owing me my pay for over a week and a half I’m needing help to receive my money that Wendy’s been owing me I can’t get the Wendy’s in bartlesville Oklahoma to answer the phone or call me back my name is dusty Bever my phone number is 918-886-xxxx if I could get someone to please help me thank you
We went to Wendy’s in villa rica ga go 3biggie bags and when we got home the hamburger were to well done and cold and the fries were also cold was not happy with the food thank you Barbara stoughton e mail is barb1xxxx @aol.com address is xxxx Taylor gin rd temple ga 30179
My daughter has been working for the wendy’s in North River IL. For over a month and still hasn’t received a paycheck
We ordered 2 specific sandwiches,2 loaded baked potato, one with no chili what we got was 2 plain( no toppings) overdone beef patties with cheese cheese,1 baked potato (plain.. not even butter) and 1loaded.its ridiculous.we need an explanation and the FOOD WE ORDERED.or I will complain for your reviewers
Need some chili cups (just the cups, not including chili) for a church fundraiser. Will you help us? We are in Georgia. Please let me know. Need about 150. Many many thanks.
Do you provide payment such as Apple Pay, and or Samsung Pay? I was at the Wendy’s restaurant location Rodi Road, Pittsburgh (Penn Hills), PA. I wanted to utilize contactless service and the employees to me they do not take that type of payment. Please contact me with further Information on this matter. You may contact me at nshaxxxx @gmail.com or 267-987-xxxx. Thank you.
In line for 45 minutes in drive through.
I have been sitting in the drive thru for over 45 minutes. I’ve watched three people play on their cellphones. This location doesn’t have a strong team nor enough people working. Im also watching vehicles pull off and turn around. This has been an ongoing issue for a long time. Sands Dr. Greensboro NC
I don’t understand the level of incompetence at the Wendy’s in Forest Lake MN at 22790 Everton Ave N, Forest Lake, MN 55025 I deliver for Door Dash and the employees are slow and stupid they run out of potatoes and chili all the time I think they need better training and management.
I ordered from the wendys in homewood, IL. Restaurant number 00002523 on 7-22-21 at 10:55 pm through uber eats. It may be an issue with the app. But if someone selects no premium bun, would you expect to get 2 pieces of meat with a slice of bacon covered with 2 slices of lettuce. I have pictures of the receipt and your new lettuce wrap, lol. If you are interested. Any help would be appreciated. Thanking you in advance.
Mr. Morris Lofton, left his wallet on counter, after buying a Sprite drink, left out, went back in they cashier, lying say she did not have it, all his credentials was in wallet, he is senior citizen. Contact him at, 720-506-xxxx.
I went into the Wendy’s in Columbia City,In ( 563 N Line St Columbia City,In 46725) on July 22,2021. I had the worst experience the restaurant was so gross and dirty we are in the middle of a global pandemic and not one of the workers was wearing gloves while preparing orders, there was nasty food dried to tables in the lobby, the bathrooms were so gross I did not even use it. The general manager came out from the back wearing flip flops. I’m so disgusted I will not ever go back to this place again.
I purchased a salad and coffee at the 2021 Ridge Road location on Thursday 7/22 at 12:17pm. The individual who gave me my food had coffee dripping everywhere, even onto the bag of food. When I said “ooh I’m gonna need a napkin” they were annoyed and flung the salad aside and put the coffee in another container. There was another person helping who place the food in a dry, new bag. They were helpful but the person manning the window should not work in that capacity. Inability to use please, thank you or sorry is one thing, but don’t throw the food at the customer. I cannot help the lid was faulty. Loved the food, but will not return because of that kind of behavior. It’s just inexcusable.
Morning. I have a complaint about one of your Wendy’s. The one in Grants Pass, OR. There very slow. It takes 10 to 30 mins to get your food. There not very nice. You ask if that is the right Coffee and there rude back at you. Of course it is why would i give you anything else. I went there for dinner a few days ago for 6 of us. I was in line for over a half hour. I almost left but that’s what every one wanted for dinner. I pulled up this morning one car in front of me .I wanted a coffee and i was in line for almost 10 mins. People who have to be at work are kind of in a hurry. About a month ago i went there and the line was long for the drive threw so i decided to go in side it was not even 6PM and they had the doors locked cause they didn’t have enough people so they only were doing drive threw. When someone there told me that when i tried to open the door i left. I hope you can get this fixed. Thank You
Went to wendy’s on milton and there was a very very rude guy name Andrew he had like a purple shirt on. He was very rude and most of the time I was there, he was flirting with the females. He needs to take” how to treat customers ” class
I know they have a hard time finding workers, but last night waited 22 minutes in drive thru just to order my food. There was a gap in line and this woman pulls right in front of me. I was past the ordering station.
I guess she delivers for door dash , so now it takes another 10 minutes for her to get the orders and drives off,
I then get handed the bag that you can see has been sitting there while they got her order ready.
She should wait in line line everyone else, my food was cold and nasty, I even ask the girl working if that’s acceptable and she said “no she should wait in line but I didn’t want to argue with her”
If the knew it was wrong they should have never let her do it. And they should have supplied me with fresh hot food instead of saying it’s all right
7/20/2021 At 1:00 pm stop at Wendy’s store #14, 1151 S Rainbow Blvd in Las Vegas, spend $20.99 on a Spicy Asiago ranch club and a Taco salad – salad was with tomatoes old and bad, lettuce old and dry, No chips and they left the chili bean open and spills all – the spicy Asiago ranch club tasted bad .
I throw away all the food – plus on the drive thru takes too long to place any order with the weather here in Vegas.
I’m so disappointed with service and quality of food
Is not Acceptable and will like my full refund of what I spend in this place
You guys lost a very good customer – never coming back to any of your Restaurants and will let people know all about it.
How in the world do you stay in business? Don’t you do anything about all the complaints?
Your Iowa city Wendy’s is with out a doubt the worst Wendy’s that I have ever been to! Can’t understand the people taking my order, wrong order, and fights among the staff. I try to patronize Wendy’s, being from Ohio, but I’m sorry I’m giving up on this place🙁
5819 st clair there’s no counter service after 8:00pm line is around the corner safety hazard service is terrible slow items not available on the menu
An adult coworker in his 30s has been bullying my 16 year old son. a couple weeks after my son complained to a manager, the adult coworker physically assaulted my so. By throwing his arm into metal kitchen equipment. This was done in front of an assistant manager who did nothing. A police report was filed and contacts made to ethics line, compliance line and board of directors email, not only nothing done, but the abusove adult twice my sons age has is still working same shift as my son (after the y told the responding police officer the adult assaulted would have his hours changed). Wendy’s has done nothing and is keeping my minor son in danger.
I have been to Wendy’s here in las Cruces off of Walton blvd and it has been by far the most messed up store I’ve ever been to. The manager breeana was useless as she couldn’t refund the cost of a single burger as I did not trust anyone to handle my food anymore. Her only excuse was she shorthanded. Apparently I was not the only one as she line of people complaining about there order being completely wrong . All this happened yesterday around 4:30 5:00 pm. I know customers are a dime a dozen but if you continue to hire inexperienced personnel you lose the customers who keep you in business.
Horrible service experience at Wendys in Dallas on 11722 N. Central Expressway and Forest Lane in Dallas Texas. Store manager identified himself as BJ and basically called me a liar. I explained I asked for a grilled Asiago Combo mean and paid $11 and change (didnt get a receipt). When I called to ask for how to fix it, he said I didnt tell him Grilled, which I very much did. I want a refund as I will not be going back to that location.
I’ve called your telephone number on a Monday at 2:00 p.m. Monday at 2:00 p.m. Eastern standard time and I received the same message I received received the same message I received last Friday that you’re closed. I spoke with one of your store managers and when I told her how I was treated when I came by or how I was treated when I came by there and how nasty the yard nasty the yard was even littered with Bojangles by with Bojangles boxes not only did she not care chito I care she told me that because I took the time to call that I took the time to call that I was belittling her authority as a manager…. This would be your Wendy’s at the carowinds amusement park Carol wins amusement park location it may be listed it may be listed as Fort Mill South Carolina carolina all I know is I was treated bad the restaurant is nast at the restaurant is nasty the doors were closed and locked at 12 locked at 12 noon 4:00 in the afternoon as a matter of or in the afternoon as a matter of fact they were locked all day long she told me oh she told me that I could be more understanding that she hadn’t understanding that she has a hard time getting employees but yet when they were out of life but yet when they were out of large cups for the frosties they substituted a they substituted a different cup When I ask why am I being charged for a large cup but not getting a large cup the girl says well that’s what the manager told us to do. I want someone to call me being that I give them money 2 and sometimes 32 and sometimes 3 times a week by going to the amusement park to the amusement park often won often often 6 of us…. The manager Tammy was very rude to me and it’s rude to me and telling me that I’d be littered her by complaining…. That I should be more understanding funny she didn’t mind taking my money… Is this how Dave Thomas would work I just don’t think so. I can be reached at 704604339xxxx and don’t hand me off to the store manager as to the store manager as we see what her attitude is. Doors shut and she also said that Sunday she opened the restaurant by herself and was the only employee working the entire day I would like to know if she’s lying to me that means drive-through window and how is it that the doors were open to the dining room which she says there’s a sign up that dining room is only open from 11 until 1 yet I took a picture of the only sign up up that’s not what the sign says I’d be glad to post this sign for anybody including social media I’m rather appalled to be treated this way… Look forward to a phone call rob
I was at wendy’s on mamoial ave and all the managers was hanging out at latoya’s car smoking and you could smell it all threw the returant
I absolutely LOVE Wendy’s chili sauce packets and do not live anywhere near a Wendy’s anymore. Is there a way I can buy a box so I can enjoy the chili sauce with my meals?
Need to have better morning hours. I go to Wendy’s on Bay Street in Taunton, MA and you are loosing customers all the time. I am retired, love your coffee and breakfast sandwiches. But, this location is right off of 495 where there is truckers and people heading for Cape Cod. I go early to Wendy’s and the truckers and there were two different families that wanted to sit down and eat breakfast. But it wasn’t open inside until 9. You need to open inside earlier for truckers and families using the highway
WORSE food I’ve ever tried to eat and they only gave me half my order . The so called manager named Tanya thought it was FUNNY. This Wendy’s on new haven ave. In Melbourne Florida is the worst. Don’t you even care about your customers because I’ll never go back
Worst wendy’s ever no fries bad service people were walking out I did to
The last year and a half I feel I’ve been treated lower than a bum I drive truck and I can’t even get any food from you people you work all day stop to get something to eat since you’re in the truck stops but you close too early 8:00 at night
I quit wendy’s because of all the yelling and scheduling hours and pushing me beyond my limits you would be frazzled bye the time your shift was over! Every manerger there should be made to go to a communicating skills class for there staff !
All the yelling at the wendy’s on mamoial ave it doesn’t help anything but the managers keep doing it day after day and pushing people beyond there limits !! You try to tell the manager your problem but they don’t won’t to hear it! It will be the same thing the next day but more yelling and screaming and it gets on your last nerve! All the managers need a course in people skills and how to communicate with there staff! This is why I quit! Is because of the yelling scheduling hours and pushing you beyond you limits! They don’t give breaks they push you so far that’s why you quit because the managers there especially the day managers they tell so much!
I visited the 815 Germantown Pkwy. Cordova Tn. 38018, location on 7-14-2021. A new employee nervously took my order and I apologized for having only a 50.00 bill. She stated she had to ask her manager if she could accept it. The “manager” yelled out, “Tell him to put it back in his pocket and get out of here.” There was no posting that they didn’t accept large bills. I was very embarrassed. I’m also wondering if it was motivated as I was the only person in the restaurant. The is no excuse for such behavior in the public business.
Wendy’s on west south blvd Montgomery al 36108 on today’s date 07/15/2021….had lights off in front as if closed at 9:30pm went through drive through to be told they not taking orders
EVERY time I’ve gone to Wendy’s at Main Street in North Vancouver it’s been done problem. Last time I was there in June I waited 1/2 in line to be told there were out of everything!! Today. 4 items ordered from skip the dishes wrong order and still paid delivery fee!! What a joke. Never again
We waited a really long time in the drive thru Wendy’s E. Main Street Hummelstown PA 8:30 p.m., we were cut off while ordering and told to pull around even our order was not complete and not even read back to us. When we got to the window, the girl at the window refused to let us add a drink to the order that she cut us off before the order was complete. She started yelling out the window that she couldn’t add any more to our order because the line was long. I said well you cut us off before we finished our order. She then handed the card back and yelled some more about how busy they were and she was canceling out order because we were rude to her. So because of her attitude and our 30 minutes waiting, my children didn’t have their food. E. Main St Hummelstown PA. July 15 2021.
Wendys location in millersville md. Manager said she hates niggers, I will be contacting the police to make a hate case on this location. manager wouldn’t give name! Thursday morning @ 10:45am millersville md. on Veterans Highway. I ws hung up on when calling the 1888624xxxx number by a Laurie, who wasn’t pleasant at all! Why are your employees so rude and outrageous?
Is it Wendy’s corporate policy to hold employees hostage when they ask to leave?I had to visit our local Wendy’s in Hellertown so they would let my daughter leave the building. I was told she’s 18 she can’t just leave? Is this your policy? I find it in direct conflict with the law
Well it was bout 6:00 went to ur drive thru to order no came to speaker pull up to first window no one next window look in. All the employees standing round talking ask to order said the lights just got turn baqk on so they could not take my order I’m very angry cause my grands was in my car hungry poor service
Poor service…waitimg for. 20 minutes
The Wendy’s in Oxford, PA is a disaster. They are out of of some type of food whenever I go there, which will be no more, and it is impossible to get served in a reasonable amount of time. It’s like they wait until you order to start making your food. I was in the drive through line for over 25 minutes each of the last two times I was there and there were only 5 cars in front of me. Then, when I complained, the “manager” said he didn’t have to serve me and my grandkids and I could just leave. This is the worst restaurant I’ve ever seen in my 60 years. I’m also going to call the health department. It looked so filthy inside that I almost threw the food out. Disgusting!! I was there last evening around 8:15 PM. 7/13/2021. The manager threatened me with physical violence and should be fired. Honestly. He also looked dirty and looked like he needed to get cleaned up. You are going to have a law suit on your hands soon if something isn’t done immediately.
Manager in store #00003534 wasn’t very nice. I called to complain because they forgot my French fries and she hung up on me. I called a second time and she ignore me told me off and then hung up on me. She is very unprofessional to be a manager or Wendy’s should have better training programs. This called happen July 13,2021 at 6:54pm. Management really needs to talk to her.
Bad customer service manager rude Norma I bought a meal for a guy that was standing at your front door felt sorry for him
I’m not getting my pay from Wendy’s on 71st and memorial and I don’t know who I can contact
I want to know why this is the only restaurant is closed in the inside address is 2071 Griffin Rd. It’s been like this for months or other places are open why is this one so special
Wendy’s restaurant #00004975
9401 Annapolis Rd Lanham MD
301-731-5681
Order #3215
Host:Mathwin
Good evening ,
When I can thru drive thru today 7/11/2021 @5:39pm.
The person placing my order was really rude , had an ugly attitude. Saying what you want ? While the other employee was just laughing. I try to tell the guy what I want but the guy (manager , in the red shirt) keep yelling . Then when place the two order , he paid just come around . The lady on the drive thru. Look at me while handling me the drinks . Saying “shorty , is burned” laugh at me . To crack up at me . I ask the guy who took my order , I didn’t appreciate talk to me like in front of my daughter . The disrespect I was getting for no reason . Then the guy and lady starting laughing more . He try to apologize but keep on laughing. It was so unprofessional of them . The lack of respectful and laziness. Special the manager on duty . And girl to be so forward and rude to customer . Makes me not want to order from there again. But I want to bring this your attention before you lost more customers because of the bad behavior and the lack of work. Definitely need training or leave the company if they can’t work properly at work .
I am wanting to call of tomorrow
Got my order from Wendy’s Country Club Road , Fairmont , WV the sandwiches were cold and put together very sloppy . The friends were not fresh and not eatable . This place needs to review its job skills and care about the looks of the food and freshness .
Today is the last time we stop at Wendy’s we get out of car in pouring rain to ear inside and get to door and dining room closed sign is up this is the last time we will try to eat there went to Arbys
As a back man walking into an establishment with only Caucasian employees and not getting the proper service at the Wendy’s located on gate city high way I will do my best to organize an rally to boycott the services form minority people. The service is not exceptable
This place is NEVER open! Even when there is someone in the kitchen, when you pull through the drive-through they say it due to staffing shortages they’re not making any food. First time I pulled up they said they couldn’t make any food because the computer was down. The second time they made the excuse about being short staffed. They also told me at that time with theRestaurant seating would be open on July 5. On July 5 not only was the restaurant not open but as I went through the drive-through I got the same lame excuse. That is three times I went to this Wendy’s and could not make a purchase! I would like to have my Wendy’s gift card refunded. Please let me know how to receive this refund.
Store # 00008661 Westowne, Ave. Oshkosh, WI
Food was stale, very cold, BAD!
Service window #2 was rude.
I was at the Macomb il wendys recently and ordered a double hamburger. When were hust passing through Macomb. after I are my fries I opened my burger and there was cheese on it. I ordered it without cheese and I am allergic to cheese so therefore no sandwich. I was very upset. A0nd still hungry.
Why is it that when I try to look at your menu online or look up nutritional information I get taken directly to an online order page? I am NOT going to order online, I am just trying to decide where to go to eat. Going to McDonald’s instead, their website was much more friendly.
The 13th Ave S Fargo ND Wendy’s needs more staff. I went to that Wendy’s today and sat in line for 10 or more minutes but left to go over to DQ across the road. I was through the line and leaving DQ and the guy who was in front of me at Wendy’s was just getting to the window. So he sat by the ordering speaker for 20 minutes. This IS NOT the first time it’s happened. I know your short employees but then don’t things need to change. I just thought you should know.
Today, my husband and I went to have lunch at the Wendy’s location in Cochrane, Alberta. When we arrived, we found out that they are still not offering dine in service. We asked the manager on duty why they didn’t offer dine in as Alberta’s Covid restrictions were lifted on July 1. Her reply was that there is an issue with all of their chairs because they haven’t been used in a year. It is interesting that my husband has eaten at a Wendy’s location, in Calgary, Alberta since the lifting of the restrictions and was able to eat in the Calgary restaurant. As we were eating our lunch, outside of the restaurant, a family of five, with small children, made the same complaint of no dine in service. One of their children had to stand to eat. I personally was tempted to go to any other fast food restaurant where I could enjoy my meal in a nice air conditioned and clean dining area. I would like to know the rationale for why the dining room at the Cochrane Wendy’s remains closed. I will not be eating at this location again until such time as the dining room is open again.
Complaint. Location: 2600 Murfreesboro Rd. Nashville
Hello,
I have a complaint to file regarding poor and unprofessional customer service I experienced today.
The location:
2600 Murfreesboro Road Nashville,Tennessee 37217.
Date: 7-9-2021. Time: 5:00 pm
Drive-Thru
There were two rude and young unprofessional employees working Drive -Thru. I would like to speak directly to someone if possible to explain the details that occurred today. The service they are representing at this business will definitely make this company loss business.
I was definitely surprised the store manager did not step in. Very unprofessional on their management skills. Maybe one of them were the manager!
They definitely need additional training on communication and customer service skills.
Please contact me at your earliest
615710xxxx
Sincerely,
Denise Frazier
Store # 3148.
Drug activity taking place at drive thru, witnessed employee exchange money for what look like marijuana, the attitude of this team is less then becoming.
No smiles no thank you, in fact the employee slammed the window shut, at a question I had About sauce for my fries.
Wednesday, July 7, 2021, my brother in law and i went to Wedneday for lunch. We were at the Wendy’s on Mechanicsvolle, Mechanicsville, VA. We waited in line 15 minutes with no customers in front of us. At least 2 employees looked at us and we still were not helped. I have been to this Wendy’s ever since it was built. I have never had such horrible service. Just wanted you to be aware as it could affect sales there. Thank you.
I I am at store 1825 and they have the lobby closed. Every restaurant in the county is open so why is Wendy’s refusing to open their lobby? I’m currently the 15th vehicle in the drive-through……
I went to Wendy’s, Highway 16, Taylorsville, NC 28681 today July 9, 2021. As I waited behind a car, with a dog who had his head sticking out of the car window, a Wendy’s employee stuck her arm out of the pick-up window and gave the dog a bite of food. When I pulled up to the window I did not see the lady which could mean she was out of view because she was the one making my sandwich.
your wendys on se 14th street has poor sivercie it took them 15 min to take our order than another 10 min to get our food to us than 2 months ago my mom ate there and got sick
just left a wendy’s in tulsa ok, got home and the gravy is nothing but water, the sausage/egg/swiss croissant has no cheese, this store should be closed
not edible
Good morning yesterday I was at your store 3174 there was a a cashier name f e l i x was very rude to me and my daughter the that was an older lady named Mary and she was very rude to
I have worked for Wendy’s 5yr I am a manager I recently contracted the covid 19 I’m out of work 14days will I still be paid ?
Store served RED burger and hung up when I called to report it
I went to a location to buy a classic chicken and cheese sandwich got it home opened up wrapper and a piece of bloody mucus was on the wrapper
Please bring a Wendys to Los Molinos California. Town consenus is Wendys! Thank You
Wendy’s in Wadesboro, NC
Single Cheese was cold and missing lettuce , tomato… employee’s had theocar parked at the drive through…door open and yelling at their friends driving by! Out $23 food wasn’t worth eating! I have photos of the car and Wendy’s employees
I go to this Wendy’s all the time 1 cause I love ur food & great prices. So bout 13 months ago I move to higley & university and I go to the Wendy’s on Greenfield and main several X a week. Well anytime I go there after 10:15-close they rarely have vanilla ice cream. So I just drive off upset and go all the way to the other one on power & US60, I have never had any type of these problems there it’s just even further to drive. So to day at the main & Greenfield one the Manager Arturo told me I should just get chocolate, and I asked why they don’t have it when its on the menu. He said”it’s not working at the moment. So the 100 other X I drove there and ran into this same issue I never said a word, but it’s just gotten unprofessional to go on for so long, but I have no problems with any other Wendy’s just this 1! So I realized that I must let the heads of the store know that the employees or manager is trying to save time and clean um early so they can leave 2 mins sooner. That’s not fair for the people who go out of there way to get there and expect to be able to order off the menu without being told “no it’s not working at the moment” when really it works fine they just shut things down hour-2 hours early. I don’t want nobody in trouble or loss of hours or pay, just want them to show the same respect all the other Wendy’s give just by doing there jobs right and not cutting corners like greenfield & main has been doing. And I’m not sure if there’s a different manager sometimes but I have gotten what I ordered a couple X’s but 95% I’m getting ” no ice cream machine is down”. Please help the people, & I hate to do this but don’t know how else to fix this. Thanks again.
Wendy’s in Georgia has limited meals tremendously to one meal per car . I have 4 children. So hows this fair i am definitely not happy.
Thought no one would notice? You have downsized the Salads. You took the last value at Wendy’s and made it smaller! When does the customer come first? You need to remember why you have a business, and who funds it.
Wendy’s in Waldo Florida on Route 301 in Men’s room soap dispenser missing from wall and no where for anyone, including employees, could wash hands.
Also, women’s lacking toilet paper in stall.
Thankfully, we hadn’t ordered and didn’t eat at this store.
How can i get a copy of my w2 from 2018 from wendy’s
July 5th 2021
Wendy’s Telegraph in Southfield Michigan by 696 Interstate.
Very rude employee working the drive-thru taking 1 order at a time, takes funds and hands them their order b4 assisting another customer. Tried 2 order 2 cheeseburgers, 1 with ketchup and the other with ketchup and mayo, the RUDE lazy employee asked if we wanted cheese? What, I ordered 2 cheeseburgers. Emoloyee asked to repeat the order again and asked the same stupid question. To be treated so poorly, oh because I’m white and that’s why I was treated this way? I will be going viral about my experience at this location. UNBELIEVABLE
Hello.
This is Jason Mahone mother again. I sent an email to you on last Saturday concerning the night shift manager. The district manager did reach out to me on last Monday. She was to got back with me on Thursday of last week. I just reach out to her today. Her response was she have to get with HR because everyone in that department took Thursday and Friday off work because of the holiday. July 4 was Sunday. I truly feel they want my son to quit his job by keeping him off work another week. Who does this? I don’t like playing games. I reach out because my son privacy rights was violate after give that information to the staff at Wendy’s. If nothing else. I do want to see that manager remove from her job. Also the district manager number is 225-283-xxxx. So I was told by her she will get with me by 3 pm on tomorrow. I will not let this go. Because if I don’t stand up for my son been bullying on a job because of his medical condition then who will.
I need to speak with someone about the Wendy’s on west evans she is a GM Cheryl can u give me a call
Wendy’s
3617 W Silver Springs Blvd
Ocala, Fla 34482 Store # 3040
I’m an old customer of this particular store & your employee Janelle is always the best on customer service. She keeps the drive in livne promptly moving & no waiting like some of the other stores. She goes out of her way to be nice & helpful. In the times we are living in now a polite & courteous greeting always goes a long way. Don’t have any way to know what you pay her but I can tell you this hard working lady deserves a raise & some recognition, perhaps a nice bonus. Very hard to find employees like this.
you need to close the wendys down in bishopville sc sorry service always out of frostys chilli once in a while an food is no good in the last 7 months got a frosty once
Hi Wendy had a taco salad. It was cold had mostly the hard ends of lettuce a bags of tortilla s. No silverware, I was traveling. I threw it away. It was a handful of salad. And it cost 8 dollars Please pay more attention
Your employee at Wendy’s in east Gadsden Alabama would not serve a police officer at drive thru. And he overheard her say f the police. If you don’t fix the problem you will loose most of your business. We in Alabama love our police officers.
Your Wendy’s in Atascadero on curbiril has there doors locked to dining room @1045. The sigh reads dining room open at 1030. I knocked on the window but was ignored and they saw me. Finally I walked up to the drive through window and was able to speak to some. They walked a round and let me. She did not bother to unlock the door. I asked why and what about other customers, her reply was there keeping the dining room close because of an employee shortage. Once inside I counted 4 employees working. One of them was a manager who could care less. So this is what we can expect these days at Wendy’s..! And they want $15 an hour…plenty of other places serving lunch
Wendy’s #1698 Cuyahoga Falls, Oh. Went there to redeem T-Mobile free sandwich. No one asked to help me. When cashier came back she did not know how to help me with the app. A male worker asked to help me and the manager told him to get away. Other than that gentleman everyone else was extremely rude. I ended up working thru the app but had to charge the free sandwich to my credit card. Corporate said the district manager would call me. He did not! Tried to phone again and your system did not work. Help!
Sat 6/26/21 @ 830p Duncan SC location. I watched an employee come in from smoking and digging in her nose to return working without washing her hands. When I said something to the lady handling my food she proceeded to argue with me that she didn’t touch my food so not to worry. I refused my food and left. Absolutely disgusting and horrible service
Wendy’s 7423 N. Shadeland Ave, Indianapolis, IN 46250.
Drive Through around 5:05 pm est.
Ordered Two $5 Biggie Bags. After Swiping my Bank Card, this idiot hands me Two Hot Drinks with no ice. I said these drinks are hot. Her response was we’re out of ice. So you charged me for some hot soda. Will never patronize this wreck again. Threw that hot x out. Just close down because your employees think our money is to be trifled with.
My name is Patricia Neeley. Iam the mother of Jason Mahone. There was an incident at his job on Hwy85 in Riverdale Ga. As a parent I disclosure my son medical condition to your Wendy’s Staff because he was a minor. However the night shift manger decide to throw his medical situation up in his face in front of the staff tonight. This is not the first time this have happened. I am not please with his medical situation being put out there like that. My son have ADHD. This have happened twice. I really needed for some one to get back in touch with me. 770-369-xxxx. It is 1 am in the morning. So as you can see Iam very upset. My son will not go through life being mistreat for a medical condition from no one. My son is only 17. Trying to find his way in life.
I was just at the Wendy’s in Franklin Indiana and a male employee was yelling at a female employee using the f word so loud that I and my grandkids heard it thru the open window at drive thru . I told the lady working drive that it was very rude and that the young kids in the car didn’t need to hear it and she just blew it off, like oh well no big deal. Excuse me it’s is a big deal, young kids don’t need to hear things like that, especially from a drive thru.
The Peebles St. Store in Wilkinsburg,Pa is awful. I haven’t had a hot burger of any kind from there in two years. This will be my last visit to any Wendy’s. I should not have to ask for a hot sandwich. Wendy’s standard has decreased since Dave died. They use to be hot and juicey off the grill. Now they give you meat that was cooked a half hour ago and put in a warmer. I’m done. Maybe someone reading this can do something about it. I know that I am only one person, but you have lost a customer for life…
My daughter get fired for no reason at Wendy’s the new manager they hired told her she get fired and she did the new manager lied to the boss this is in sutton’s wv that they hired she ben Harrison he since the hired here
When you offer something free from T-Mobile, you should honor it. The Wendys on Frederick Ave, in Maryland, did not comply.
I have a complaint regarding the Windies on 111th Cicero Alsip IL I went there yesterday which is Thursday the 24th and I receive my food there was no receipt given this location is always telling me that they have no receipt I got my food as I was driving off I noticed my order was wrong the food looked at horrible the drive through was out in the street the inside dining room was closed at 7 o’clock I went back to Wendy’s park my car in their lot walked around to the drive-through window ask him to give me my money back the food was not right they said they couldn’t give me my money back they would make the food over again I said no I was in line drive-through for 35 minutes please check into this I thought I was going to have to call the police Corp need to check this location no receipt can be stealing money out of the registers I will not go back to this location
Burned on left thigh from Chilli on June 15 th 2021
Someone stole my card and need help changing my direct deposit
Well I worked for Wendy’s and I got moved up to to a manager.Came to find out that I was still getting paid like an employee working a manager position. I talked to HR they let me know that I was gonna get back pay for it. Till this day I haven’t received anything.
I live in Amarillo Texas and I use my phone app to buy food in Amarillo. I eat at the Wendy’s in Hereford and they keep telling me they don’t honor the rewards program. This is not fair.
I need an executive to email me back reguarding an employee an a district manger of one of your locations in Massachutteess that were very rude an disrespectful an should be fired for there actions the way they handled things was very unprofessional an to have the cops call my phone beacuse of false actuations can someone please email me back or call me at 774628xxxx because this matter needs to be handle accordingly beacaue this shouldnt not have happened at all an to swear at me an my kids
I was trying to redeem my promo for the free Dave’s single that I received from the T-Mobile Tuesday app.The cashier scanned the square barcode and required assistance from the manager. I tried explaining that since she scanned it it says redeemed so it no longer worked. He was very argumentative, nasty and talked down to me as if I didn’t know what I was doing/talking about in front of other customers and employees. I felt embarrassed and disappointed that he didn’t even try to solve the issue.
I came to the Wendy’s in.jacksom.tn. #00002957 @ 1912n. Highland Ave. Jackson.tn 38301 I sat in drive thru for about 15 mins I drove to window and they all.seen me finally after 10ims of waiting an employee came to window told me to.come in because the drive thru was not working I proceeded to go in after getting my baby out if car and they told me they were not open for dine im.either and that I couldn’t order my food so I asked fir the 1 800 number finally a mngr came from.back.looked like she was sleeping and said they was doing shift change and they had no workers but 4 yet there was about at least 7 to 8 people there laughing carrying on and getting paid as I was there about 20 cars left from not getting any service they were rude disrespectful and none of them.imcluding mngrs did not know what was going on none was working tintry and solve the problem.
Your store in Duncansville, Pa. is going down hill FAST! We eat here frequently and I’m going to tell you the service at this location is extremely poor. Our last couple visits were beyond acceptable. The friendliness of the associates along with the accuracy of the orders are becoming obsolete. Extremely long waits at the drive through only to get up to the ordering menu to be told they will be right with you and five minutes later they come back! NOT acceptable! I’ve seen young adults at this location that are supposed to be working and ARE needed to be working standing around on their cell phones doing NOTHING! Changes need to be made at this location or you will soon see people going elsewhere including myself.
Wishing you a nice day.
Mrs. Denise Cherry
Cherrydexxxxx @gmail.com
814-693-xxxx
I went to a store and was treated completely ridiculous they kept making me repeat my order and then I could hear everybody laughing in the background and giggling then when I called to speak to the store manager she tried to blow it off as a new employee and kitchen manager who wasn’t doing their job and basically dismissed the whole thing and hung up on me very rude very disrespectful and I am making a complaint with the better Business bureau I’m also making a complaint with the FCC due to the phone call complaint not working out and I’m also going to get a lawyer and look at how I can deal with people like this in the future because guess what treating people the way I was treated at this restaurant and then by the manager is unacceptable behavior nobody should feel the way I felt in your drive-thru being laughed at and I’m handicapped and disabled and drive a piece of crap van they did not need to laugh at me and make fun of me I left without food and I will never return to Wendy’s again I hope your business fails if you are going to keep employing people like this girl and the manager of the location at 28th Street in Grand Rapids Michigan by bretton Avenue
I waited in the drive up for 30 minutes, placed my order, and when I got to the pickup window was informed they were out of what I had ordered. No excuse for this type of service!
I feel at work and my manager will not give me an incident report.
Good evening, my name is Lindsay MA and I visited your store at 31 0 3 sands drive this evening about 7:45. I frequent this store a lot to buy dinner and lunch sometimes breakfast for my CO workers as well as myself this evening my experience was pretty much awful from beginning to end I went to the drive-through there was 2 cars ahead of me and I even spoke with the guy ahead of me because we sat there for 15 minutes and no one even said hold for 1 minutes or aknowledge that he was sitting at the drive thru window. This man as well as myself were very patient i know sometimes they could be busy or short staffed and i respect that. When it was my turn i told the gentlemen i needed to place 2 separate orders i was not trying to be difficult but was ordering for my employees and my children SSI i asked if i could make Two separate orders and the man clearly loudly on headset said “oh.lord” then mumbled a few other things i honestly felt bad apologised for being difficult and tried to laugh it off. Then when i got you the window he nor the two other young women seemed by far friendly and seemed very aggravated by me ordering , again paid for my order he didn’t give me ither receipt handed me 3 drinks threw his hands up walked off. The young. woman who gave me my order messed up three drink sizes of three first order in tried to tell her what i had i paid for a med tropical lemonaid and told her that and a large diet coke she gave me a regular large lemonaid from fountain drink machine and a small diet coke which again i did say that three sizes were wrong but she disregarded that and blankly starred at me so in left because the way i was treated i did not want to piss them off further and have them spit in my drinks or do something to it. This was by far the worst experience i have EVER HAD at Any restaurant… I honestly tried to just be understanding and nice about the whole situation but it kept getting worse. Again i frequent this location alot and really am disappointed with this experience on thur other hand all the other employees i have encountered EVERY other time have been great 😔 And i. know my purchases which are usually about 40. dollars i feed my n employee alot and this location is is near lowes so its convenient but i know my.purchases don’t make a huge difference but i almost want to not go there again i just felt that you should be aware about this. Thank you and have a wonderful night. Any questions please feel free to reach out 336 954 xxxx
Please stop asking what you can fix fresh. There is nothing fresh about Wendy’s. Numerous times this has happened now I am just fed up. Baked potatoes are not fresh warmed up from day before and buns are dried out and hard all the time when getting a Jr. Burger. If you going to advertise fresh I want my fresh hamburger on the grill cooked while I wait. That’s fresh. Not cooked sitting in a pan for hours. Please make a change.
I need someone in management to call me, a Wendy’s customer about a bad experience. I’ve started the survey but keep having to reduce the characters because there’s a lot I want to convey. I will continue with the survey. At the same time, I’ve called the restaurant several times on different days and no one picks up. Someone needs to know about this.
I had a job interview at Wendy’s in Oswego ny at 3pm and when I got there the doors were locked. I saw 2 employees go in the back door so I tried to get their attention but was ignored so then I knocked on the back door and waited 5 minutes but no one came to the door. So now I missed my interview cause no one would answer the back door or the phone when I called
Wendy at around 6900 Hull St Chesterfield Va has very large hole in driveway at mike. Almost got stuck
I ordered a double Dave’s meal with cheese and when I got it the fries were cold and the burger was very greasy.I need my order replaced .
I just went to Wendy and ordered a 4 for 4 meal and when I got my order my fries wasn’t fresh so the girl at the drive thru and the woman who’s taken the order gone tell me that the fries was fresh so they end up giving me another fries well they still wasn’t fresh.The girl at the drive thru didn’t have the descent to even greet me and after I told her my fries wasn’t fries I catch her rolling her eyes with a attitude her and they lady that’s taking the orders I eat there almost everyday and I’m wasn’t pleased with they service that I got today
Yes I looked online to make sure that Wendy’s was still open and drove there to place an order at 1130pm on Thursday June 17th. There were 3 other cars ahead of me in line at the drive through and when i got to the order box I was informed they were closed. I replied “I thought you were open until 12am” and was told “it is a weeknight and so we are closed” I asked again “what time do you close” and her response was “well we close at 1150 tonight” which was the exact time I was Trying to place my order. When I inquired why no one could tell me that, i wasn’t given a response. This was very upsetting considering the fact that there are so many other fast food places that i could have chosen Instead. I guess the employees just make up their own hours. That’s good to know. Next time I want fast food I’ll go somewhere else. Problem tonight was everywhere else closed at 12 also or Before so I didn’t have enough time to go somewhere else.
I Am a former employee of a local wendys and i would like to file a complaint as to why i quit
I would like a call back or email. I had a horrible experience at the Wendy’s in Eagan, MN off PIlot Knob RD. Employees gave us the wrong order and the manager and employees were so rude and disrespectful I could have puked!
The summer strawberry chicken salad ads you run have one image showing a strawberry being sliced in half- it’s brown on the inside indicating it’s begun to go bad- not exactly the “fresh ingredients” image you’re trying to project.
The Wendy’s located at: 27400 Chagrin Blvd Cleveland, Ohio 44122 has employees who are running the business into the ground. When you pull up to the Drive-thru window you sit there for a few minutes and have to say hello. Someone tells you just a minute and maybe after 5 minutes they take your order. I watch several cars leave because they never took the order. When get to the window you have to wait another 5 to 10 minutes for your food. The employees are all walking around inside doing nothing. I thought it was a fluke and went back a week later and the same thing happened. If the owner doesn’t get new employees they will run the location into the ground. It’s the only Wendy’s around with a short line for the drive -thru. The employees all seem very young. There is a lot of yelling inside to. Very unprofessional!
Salads
Why is it so hard to fix a salad at Grenada Mississippi Location I have been several times and they don’t have a salad. When I do want a salad they never have them and it 8 Pm can the problem not be fixed?
I worked for Wendy’s back in February of 2020.i never received any pay,but its showing up on the workforce site that I made $305.00. I need my pay.my lights are about to be cut off
Complaint on Wendy’s Englewood ohio. Poor customer service by employee at drive through
Window on Saturday 6/12/2021. 2:30pm. Manager was very rude while defending employee behavior . Managers name was Jackie whom was very rude and unprofessional.
Dear Wendy’s,
I am about to offer you my service as a customer service representative for Wendy’s corporation. Your Wendy’s in Manteno Illinois is one of the worst Wendy’s I’ve ever been to. The customer service is extremely poor, and the food is definitely in the negative zone.
You need more customer service representatives to go into Wendy’s evaluate the services so they may bring it up to us a greater quality fast food to your customers/clients. I am for hire I know I would be a great asset to the company and helping to evaluate Wendy’s services and restoring better quality as well.
I made a mistake in thinking this manager in utah would give me a chance and hire me as a cashier, or grill cook. Im the minority in florida, and would appreciate your assistance in getting a position to work in utah or ohio with wendys. The manager in utah was insensitive towards me for no apparent reason. Im sure she is not the minority in utah. please assist; she text me once saying ha, ha. and another time saying you, and that she worked with alot of spanish people in utah. its like shes the only american. im offended by this. i didnt think she would be cruel. im exceptional and cant get a college degree. ive have gotten job offers from companies when im not able to do that kind of position cause im not intelligent. thank you.
Brand new Wendy’s in winter springs florida on Hwy 434. Been there 3 times. Order wrong every time!!
The Midfield store advertising bourbon bacon burger number 9 for $7 89 cent when they ring it up it comes out $9.89 they are overcharging you because they don’t sell the number nine but the advertising number nine not the double that they making you pay for and the manager got a real nasty attitude
The Wendy’s store in orange City Florida is having trouble with their scanner so I didn’t get credit for what I purchased and I have been there at two to three times a week
Hey my name is iesha i work at wendys my managers regina tia an 2 coworkers always leavin to go smoke weed an walkout to smoke then Regina an 2 coworkers tried to jump me they name is stephine wear an Kayla
Staff has a very bad attitude problem. Rude, unfriendly, no smiles, Sharp tongue. I’m a 75-year-old Vietnam veteran previous owner of three restaurants locally, come off like hate white people. I always tip, even fast food workers at the window. I wanted to add four salads on my order and they have no salads are to Believe. They say they totally sold out of salads.
But not this time.
My Daughter was hired and went through training but never got paid. She has tried to contact the Iowa City Iowa Wendy’s But it’s never been fixed. They have told her it’s in the mail, and that they will look into it but the woman who hired her is no longer there. If she don’t see composition soon we will contact the BBB.
Hello to whom it may concern, I want to send you some pictures of what was in my drink on 5/8/21 at around 8:15 pm, how do I go about to send them?
Please contact me about and employee issue at your Rodi Road, Penn Hills, PA 15235 store. I was treated very rudely by a drive-thru employee today and want to have the situation addressed.
Workers extremely rude
Yesterday, 6/8/2021, I bought my first Taco Salad at Wendy’s. I had tried once previously but it was late in the day and the location was sold out of all salads. I was very disappointed with the salad I received yesterday. While the ingredients that were included were all crisp and fresh, I felt 2 very important ingredients were not there. A “real taco” has red beans and meat along with the lettuce, tomato, cheese, salsa sauce and sour cream. I was very disappointed to not find any beans or meat in the salad. I feel you can avoid disappointing people with this salad by naming it more accurately- a “veggie taco salad”. Then people definitely won’t expect any meat and probably won’t be surprised by missing beans either. These 2 items are “hallmarks” of a real taco and consequently should be included in a salad bearing that name. I’m not looking for any remuneration and so I’m only including my name with no address. Thank you.
Complaint!
Your advertising with the “Major Bag Alert” song is the dumbest thing I’ve ever heard. It’s x hop, mumble rap, trap rap garbage! It literally makes me want to vomit. The ad doesn’t even make sense. Fire the whole marketing staff.
The Wendy’s Restaurant located at 8645 South Stony Island in Chicago Illinois has the worst customer service. This establishment is unprofessional the workers are rude and disrespectful. I ordered my food and the attitude was awfully distasteful. I received my food and change back with no receipt because they are always out of receipt paper. The cashier and cooks are talking and playing and I waited in line for over 30 minutes just to order. This was and always is an awful experience when I visit this particular location. No management is on board because the place is running like a pack of wild animals. I can not believe that this business is operating in this manner. The food is over cooked and the employees seem to be there only to get a check. I do not recommend this location and I will not be back until something changes.
This is John Collins 478 494 xxxx ….give me a call asap tea grins in carry out tea..
AVOID AT ALL COST location at 624 S Memorial Dr, Greenville, NC 27834!! I place an order thru the app for pick up like I had done multiple times. Arrived at the drive thru and gave my name and was told they don’t have the order. Nothing else – no do you have an order confirmation, just no we don’t have it. So i pull into a space to verify I had the correct location and sure enough I was at the right location and order showed as being placed to go to the drive thru and pick up my order. So I get back in line and pull up to the window and again give them my information. At first I get the don’t have your order response again very rude and short. I let them know I have a confirmation if they would like me to pull forward. They come back on an tell me I have to come inside that it is ready at the counter. I let them know it says to pick up thru the drive thru and I have never had to come inside (kind of defeats the purpose). I should mention that it was 85*+ outside and I had my dog with me (kinda why I wanted to go thru the drive thru) Also why is my food already ready and sitting on a counter to get cold? After back and forth with multiple employees someone tells me to come around. I receive no response when I ask to the drive thru window? So I pull forward anyway. When I get to the window there are 3 employees standing there and 1 says I need to come inside like I had done something wrong and was a pain in her backside. She said that the order goes to the front register and they had a team meeting about it last Thursday and decided to make ppl come inside to get their order ahead orders. I tried to show her my phone that said to come thru the drive thru and explain that I understood this wasn’t her fault personally and SHE WALKED AWAY in the middle of me talking. I told them to cancel my order as I was not coming inside. I also canceled the order thru the app and then discovered that they charged me anyway. This is perhaps the rudest encounter I have ever had with someone in customer service. I have reached out to the corporate office but am guessing all of the local Wendy’s are owned by the same franchisee so will be avoiding them all unfortunately until the staff is trained and supported to offer appropriate (or even bare minimum) customer service. With the attitude of the employees I would not feel safe to eat any food coming out of this location either.
I went to your Wendy’s location in Jensen Beach Florida I was standing at the counter for approximately 4 minutes had to employees go right in front of me and not recognize me or say will be right with you very disappointed especially when I was just the only one inside that store and two cars at the drive-thru
Surely by now you’re aware that your Wendy’s commercial has the word innovation spelled wrong or is that on purpose?
Did not get my money’s worth. Being gipped of a combo and you don’t get anything. The Host was Harrell #3319 on 6/6/2021 at 8:33pm/40248 – See the first email that was sent regarding the Address and Location, in Miami, Fl 33147. People work hard for the stuff and get gipped off. I did not get my fries along with the combo of Taco Salad and drink, but no fries. I might not want to be a customer if the have employees with no mind and conscience as to what they were doing. Not paying attention or just plain lazy.
Customer: I bought a Taco Salad on Sunday June 6, 2021; and it mentioned a taco salad (combo) with drink and fries.
Got everything and did not get the fries. I paid $10.58. These employees need to pay more attention to what they are doing. The Management there is not very good. The ph# there is 305-835-7535, 8295 N.W. 27th Avenue, Miami, Fl 33147. Miami, fl has the worst case of fast foods!! Trust me!!
There is a Wendy’s 1085 broad st Sumter sc #00002853. This is by far the worst business establishment I’ve ever wasted my time at. The manager does not run this establishment properly. All teenager employees hanging out the drive thru, picking and choosing when to take orders, having customers literally sitting in line for hours almost while they play and lollygag in the establishment. When you get to the windo if you actually ever get to the window they have no problem showing you they don’t care freely. They will talk to you like your just their friend or a classmate playing around.
Innovation is spelled with 2-“n”‘ Your current commercial has a typo. Need a new editor?
We stopped at the Wendy’s exit 82 near Spartanburg SC. Bad service dirty floor with trash thrown around. Dirty tables. No soap or toilet paper in the restroom. Cardboard fries that had been cooked for quite a while. I like Wendy’s but you really need to check on this one. Employees were more concerned about chatting with each other than working. And if I have to wait that long for food I at least think the fries should be fresh and hot
Was not impressed by the manager at forest lake, wendy. Mn.
Very unprofessional and she needs to be fired. Should not have been able to lock customers out. Stood in line for 20 minutes to order
We complained and she refused to let us order. Never go back again. And I’m telling many other people to stay away. Posted all over social media. Wendy’s forest lake sucks.
Wendys in Columbia City, Indiana is terrible!!! The food is always cold. They have a bunch of kids working here that don’t give a damn.
So disappointed half salads are gone. My favorite fast food lunch. Please reconsider.
Hey Wendy’s, just saw your new bbq burger commercial….you spelled in-n-ovation wrong!
Not sure if this was intended or not …to gain publicity? 😆
Anyway, love your food!
365 store#
I went to your store and had the most awful experience at store #365 off of south cobb with your manager name Tasha. I ordered an apple pecan salad and when I was at the drivethru I told her what I wanted. She said hold on after I ordered. It took so long I thought she had my order so I drove around. The place where I pay said you skipped. I said I did not skip I ordered. I ask for the manager and she said I told you to hold and she said I told you to hold twice. I said I knew you had my order and you kept so long I thought you had she. This lady should not be managing. Very disrespectful and unprofessional. I never won’t to hurt anyone on their job but this lady does a disservice to your company . I highly recommend discipline and training. She would not even let me order. This occurred about 7:50pm. If someone takes the time to write this. I hope you see the genuineness of this email. June 2,2021
Hi, I just wanted to bring something to the owner/ managers attention.
My family and I love Wendy’s and frequent the one by our home about once or twice a week. The store is located in Griffith, IN on 45th and Kennedy.
The last two weekend nights we’ve tried to go their “systems have been down”
The last time was this past Saturday 5/29 about 10pm.
Just found it funny that they would be down on a weekend night twice. Maybe it’s true and just a coincidence?
Wanted to mention it. Thank you for your time.
Refugee road location only excepting mobile orders? They would not take my order in the drive-through after waiting 20 minutes in line.
Wendy’s drive thru show one total and at the pickup window my total was more. Is there a problem with the electronics? The telephone number is 832-284-xxxx.
I do not have any complaints about your location service. However, someone should be made aware that it is almost impossible to order from your website!! In these times it should not be so difficult to have your pages load or to sign in. And it has nothing to do with the time or location. I have used different phones, computers, etc. at various times to order and hardly ever have been able to even get to the menu section. I gave up several times and even downloaded the app. That will not let me get past the part where it is asking for a birthday. I order from other restaurants frequently and never have a problem.
It is constant. In a time where so many things are done online, there could be many lost customers. And I would hope that every customer is valuable to you.
went to your store located on Route 27(sunrise highway) in Seaford, N.Y. After taking a few bites of my burger I took the bun off to put ketchup on the burger and found what appears to be a small worm on the lettuce. Contact store NOW! I have the burger. Should I take it back to store?
Wendy’s restaurant in painesville township Ohio is the worst. I was made to wait at the drive thru for 5 minutes. Then was told they just stopped serving breakfast. Also no signs on what time they open …6:30 am? For breakfast 😋.
I am sitting here at Taco Bell in Spanish Fort Alabama watching all the cars drive-through Wendy’s And they’re closed And they’re closed Erzer lined up down the whole side of the building and they just keep pulling through closing at 8 o’clock every night is gonna destroy your business there’s gotta be people in other locations that you can bring to this location to work you still have online that you’re open till 12:00 a.m. Taco Bell line is down the street because people can’t get windies you’re losing so so much money you got people in the store people sitting in the drive-through a watch and on they sit there for about 15 minutes and then they drive up to the window nobody that’s in that store is letting anybody know that they’re closed It’s such a disservice to customers I’ve sat in that line several times and have been told that they’re closing when I get to the window because they don’t have help It’s such a disservice to customers I’ve sat in that line several times and have been told that they’re closing when I get to the window because they don’t have help If it was my business and I was a manager or an owner I’d be there myself helping these customers and making some money
I can’t believe you have misspelled word “innovation” on your commercial.
Was at Wendy’s in farmville va 23901 May 30 at 5:20 asked if they accepted smart pay the woman in the drive threw wanted to have a adittued gave here a 100 dollar bill said they didnt have change went to the back gave me 5 20’s gave her a 20 she still had a adittued went to the second window to get my food and she went over there and was yelling at me I did not find that ok at all that was very disrespectful
We go to the Wendy’s in Ormond Beach Granada and Williamson GM is Chris what a hard working professional courteous young man you have a wonderful asset in this young man. Just wanted him to receive some praise
Clearly Wendy’s in Albany GA on Dawson and Slappey have very poor customer service. I got in the driver Thur line at 11:10 and finally drove off at 11:45 because they had stop taking orders. They didn’t tell anybody. People jus waiting. Poor customer. All went to Checkers and got great customer service
This is the third time I’ve went to Wendy’s on Queen street in martinsburg wv and received bad sandwiches this time waited 12 minutes and got a spicy chicken sandwich that looked and tasted like it had been there all day.
I stop at Wendy’s on my way home. I was in Wendy’s drive through, I waited 53 minutes, got to the speaker to order food,they ,they said they would be right with me it took an additional 15 minutes, they didn’t have the chill I wanted , since I waited so long , I had to order something.the person was very rude and short with me, when I got my food it was thrown in the bag, all of the fries were at the bottom of the bag and the sandwich was half wrapped, I called today and asked to speak to a manager, who was not available,
Waited 38 minutes in drive though.I, long with 8 cars ( potential customers) left not being. Able to even give our orders. What is going on?
Need to have some call ASAP , there was an incident with one of your employee at south Congress an Ben white , this happen at 10:30 this morning . I rather talk with someone about this matter Im not happy with this at all Please call me at 512-552-xxxx
Good Morning my name is Regina Taylor and I went through the drive thru window to place my order and the manager ask me what was my order and she rushed me and when she couldn’t get my order right see called me and ignorant ass out loud over the speaker through the drive through window at South East Boulevard Saturday morning at 9:00 am
What a nasty store.went there this morning ,no answer at drive thru drove to window nobody,saw a worker didn’t say anything.left
I have applied for the lansing location and they keep setting me uo even hired me and then tell me its filled why is this happening very unfair ang fustrating
My name is Pamela Jordan and I just went to Wendy’s this morning at 8 AM. The host Maricela #3013 there at Wendy’s restaurant number is 00009863.Wendy’s Restaurant
2891 W. 120 Th Street . Maricela has very nasty Attitude this morning to customers and that’s not fair, She is unprofessional and she needs some people skills and customer service skills.
I live in Princeton WV , we have two Wendy’s in the small city, the one I go to that is near my home has become impossible to deal with. I say I’m line approx 35-40 minutes tonight me bring the 3rd car from the ordering speaker before I could even get to the speaker to place an order, I watched numerous cars sit 15-20 minutes and leave , numerous people told they would have to wait 10 minutes for a certain item to be cooked , 3 workers outside smoking at one time for about 10 min . When I finally get to the speaker and ask for a frosty…. I’m sorry we don’t have any frostys we are out! Seriously???? I told the lady you mean to tell me I’ve waited 40 min in line for you to tell me you have No Frostys?!!! No answer on the other end and I left.
This is the second time this week No frostys . I wouldn’t care but my 76 year old dad is ill and that’s what he likes.
I just thought someone higher up should know the conditions of this Wendy’s.
The location is 113 Courthouse Rd , Princeton, WV 24740
Thank You
Me and my husband were in the drive through in Plymouth Indiana, we had waited in a long line for awhile. We finally ordered,and was pulling up to the window to pay when a man walked up to the window and started talking to the boy taking the money,the guy proceeded to put an order in,we waited another 5 minutes while this guy and boy chatted. I was not happy with that,I told them that we all had to wait in line and that guy should too. He is no better than the rest of us who waited. Mind you our order was in and so was 2 cars behind us when this guy threw his order in through all of this. The guy said he was a truck driver and he could of called his order in and had it brought outside or he could of walked in the drive through like the rest of us to wait and get our turn. I found this very rude,and unprofessional for your employee to take his order in that way. He was no better than rest of us and the guy was very rude and so was employee..not once did we get an apology and we didn’t get our food. The gut that walked up actually got his food (or maybe ours since he cutted) before the 2 vehicles behind us that had ordered. I hope the employee has his paycheck deducted for our food we didn’t receive due to the rudeness and unprofessionalism of your employee. This was Plymouth Indiana location on May 26,2021 at approximately 9:15 pm.
To whom it may concern. I just got home from your establishment on West Main in Turlock California. As I was going through the drive through the manger of the establishment was yelling at his employees. My children and I could hear him from our car. This is absolutely unexceptable behavior!!!! Someone needs to have a talk with this manager about treating his employees with dignity and respect!!!
Respectfully
Shelley Sousa
I have recently worked at Wendy’s on Norhfield rd for 3 weeks & I haven’t received any paycheck yet
The manager and one of the coworkers decided to argue with me and try to keep my money and not give me any food. Wendy’s in Durham NC located on NC 54. This store is always unprofessional and extremely slow. Workers always argue with customers
I order for pickup on accident and would like my money back for that order. Order number is 2157xxxx
Complaint; two young ladies at your Homewood Wendy’s Drive Thru window assaulted me with very nasty words. Both were Black. I am Black so it wasn’t racially motivated but simply very ignorant and non professional behavior. They hollered and snapped at me and said why are you still in the window waiting. I said for my change. Then one with Afro braids snapped we don’t have no change do you just want your quarter back. The other came to window as if to fight and a young tall black man held her back. I was amazed how they were coming at me as if I had no right to inquire about my receipt and change. But it was only a nickel and so once learning they had no change I said okay. But the young thin one was so belligerent acting with me saying you still hard up for that nickel…. Certainly, I didn’t looked the part as I had over $3000 in my possession and didn’t need it at all. But to shout and tell me to just gone this heifer was waiting on a nickel. She appeared high off something she had to be held back and tried to be calmed down. And I’m a 60 year old woman just sitting in my car??!! I want a manager to call me at 708.439.xxxx
If you quit because the manager told u scrub floor all because you a new hire and the manager want give you your check because you got bring uniform in but u dont have the hat. They still have to give you your money you worked u get paid.
Please OPEN the dining room !!!!!! It is time !!! It’s getting HOT outside. You’re losing buisness not being able to come in. Arby’s and Burger King and mcdonalds have most of theirs OPEN. Come on.
I get tired of waiting in these long lines to order my food paying all that money and don’t get what I ordered. I feel like I’m being ripped off. I’m paying for a double and get a single.
Jtryef to to order a side salad and the girl said that you guys don’t make side salads anymore so I said okay may I just have a salad with chicken with chicken and cheese and nothing else she said no you have to chose between an avocado or some kind of almond something salad I don’t understand because I come get salads from you guys all the time or regular salad so I said to her fine give me the grilled salad whatever you got but I need ranch dressing the young lady said no we cannot substitute any other do you get the dressing that comes with it on I don’t understand this is the first time I had this much trouble it was just a battle with this young lady I’m really upset because right now I have a salad that I’m trying to pick through but I just didn’t appreciate how she was this was at the Wendy’s at Thomas crossroads in Newnan Georgia
Why do you never have chocolate frosty mix in new store in Southport NC. Slack store
I ordered 2 large & 1 small chili from the 1515 E. Dixie Dr. Asheboro, NC Wendy’s. The vinegar taste was so strong we couldn’t eat it. I was very disappointed and had to figure out something else for my dinner tonight. Today is May 23, 2021.
I went to a Wendy’s in Campbell River British Columbia. I ordered a Dave’s double (plain) with a fry and a root beer. I waited 18 minutes to get my order. I look at the burger and it’s got everything on it. So I take it to the counter and a annoyed cashier comes, grabs it, takes it to the kitchen saying “I will get this fixed” As I go back to waiting in the waiting area I see an old couple who had ordered say “I don’t have time for this” and straight up leave with no food. I hear more old people complain that they have been waiting here for so long and all that wendys seems to care about is drive thru. After another 9 minutes of waiting I finally get the burger. Upon receiving the burger I ask why it took 27 minutes for somebody to put 2 pieces of meat on a bun. The cashier gets defensive saying “we have a lot of orders in drive thru. We are understaffed”…every excuse imaginable. Then the manager comes up so I ask him why it took 27 minutes for a simple burger. He informs me that they are understaffed and there are lots of orders in drive thru. I told him I don’t give a x about drive thru there are people out front who are being completely forgotten about. He then tells me that there is only one lady making the food in the back. So am I to take from this exchange that Wendys management is incompetent therefore it has to understandable? This trip was an absolute disgrace and I am embarrassed for your brand. If Wendys doesn’t want to deal with customers in their lobby CLOSE THE LOBBY.
In the last week I have visited 2 Wendy’s one on the south side and one on the northwest side of Chicago. Both times I purchased the Southwestern Avocado salad. The one on the north side was missing the avocado the one on the south side was missing the bacon. I really like this salad but I will not purchase it again.
I am a former crew member as if today, I have been treated respectfully by crew leaders who have made other employees cry, and come to me with there complaints, for example; placing false orders to over work you, constantly throwing trash on floor to over make you sweep, crew members are left crying, belittling their work performance. These assistant managers are loud use profanity, and are disrespectful, they don’t use universal precaution. This Wendys is a nightmare, located on pearl Rd in Cleveland, ohio
Line for 20 minutes they were three cars ahead of me to place an order no wonder you’re doing so poorly
hello my name is Mrs Hendricks. I had a very unfortunate event at the white oak location in Garner NC 27529 location 1020 timber drive. I purchase 4 orders be one of them separate order. Specifically requested hot and fresh food being done time ago food was luke warm waited patiently for the food and the clerk not only did not give me the lemonade I requested but gave me just cheese burger instead of a double stacker that I stated to requested more than twice unfortunately when I finally recieve the food everything was cold and to make insult to already a bad situation the supervisor who was a overweight African American lady only to use a discription of the person. After being frustrated which was rationale being my order was completely cold and the clerk who appeared to be new had a nasty disposition and when I requested for my money to be returned threw the money in my hand which indeed made the situation 10 times worse. The supervisor had the nerve to state to me instead of apology and my loss of time states to me I should have stayed home as she walked away. What’s crazy as the customer and having my order out in wrong twice and all cold food the blame is on me as a customer. It was indeed a horrible situation I have been going to Wendy at a young age and always had good experience but this situation made me have a very bad taste for Wendy’s overall. I do believe each one has a different owner but I totally would appreciated for secret shoppers or the store be looked into more in depth. My family has leaves In the area and this appears to be the worse thus far yet.
I went to the Wendy’s on Dublin grandville rd at 1140pm and they were already closed and had the light off and everything shut down. I went to the speaker and was told that there system was down but the real reason was they just closed early someone needs to speak with the manger who was working tonight because he must clearly do this quite often since this isn’t the first time this has happened at this store
Wendys on 933 in south bend ind always has doors x saying there short staffed i habe videos on my phome of employees standing out back smokimg weed there always in there cars but cant never serve paying custmers just like right now doors are shut but thwy will be out back smoking and everything else
My sister and I had gotten some very badly cooked Bacon Double Stacks, the bacon and the hamburger meat was way overcooked. It was BLACK
I want to address Wendy’s policy of giving a receipt in the bag after purchase. Please have the receipt given when the product is purchased not when it is picked up. Half the time we do not get receipt unless we ask for it and many times we forget to ask for it. Other fast food restaurants give receipt at point of purchase. Thank you.
I eat there all the time, with no problems afterward, not this time, this time I got violently ill, with diarrhea and dizziness, and chills. Which tell me, A someone didnt wash their hands, B the food was left out for too long prior to cooking. Either way i think that warrants a reteaching on your staff on the importance of hand hygiene and peoples health. I know it was from here because I hadn’t eaten anything prior, for at least 6 hours. So I will never eat here again.
Poor customer service from employee and manager.
Staff are clueless when questioned for assistance.
Left furious never to return and I don’t think the employees care!
Yes I was calling to complain about wends on bear creek rd Hampton ga very nasty ppl and jumement was off and very nasty bathrooms and not really cleaed
I recently visited Wendy’s on reed hartmen Cincinnati Ohio store and the cashier called me a racial slur that I don’t want too repeat but it was very blunt as I drove away from the drive thru
Went to the drive thru at the Waynesboro PA location and the worker on the mic stated that since no workers arrives for work the location was closed . The will be the last time I visit this or any Wendys…very poor situation I hope the franchise owner is aware.
Hi. I have a complaint about your store manager Tony at the Wendys located in Reno, NV 9790 S Virginia St. We arrived approximately at 12:24. The gentlemen on the speaker box told us tell me what you want when you are ready. I looked at my son and asked if he knew what he wanted. I listed 3 sandwiches to him from the value menu. My son who is 9 decided on a Jr bacon cheeseburger. Than I started looking for myself but before I could the guy on the speaker box said ok what do you want. I told him we are still looking. He replied, you need to hurry because there’s a line and you’ve been sitting there for 4min. My son asked what was going on and I told him we have only been here a minute but he’s claiming we’ve been here for 4. My son asked why that matters and I told him because fast food places have a time clock. All of a sudden the man speaking from the speaker says yes! This is fast food and you need to hurry or you need to come inside and order your holding up the line. I asked him to please stop so I can decide and let him know that there are only 3 cars behind me but he kept going on saying no you need to order and go, this is fast food you have been in the line to long and you need to go. I asked if I could speak to someone else to take my order but he told me no so I asked for a manager and to my surprise he told me was the manager. My son at this point is scared and I told him it’s ok. The guy is just being a jerk. The manager (man speaking in speaker) told me hey you can’t speak like that. I asked him what’s his problem is and why is he treating a paying customer this way. He said because his time clock is running up and I need to hurry. I drove up to the window hoping someone else could take my order but the manager came to the window yelling at me that I’m to slow for the drive through and need to come inside and order or he will call the cops. I told him he can’t speak to me like this. He replied you want to do my job let’s see if you can do my job. I let him know I had his job as a manager at a Wendy’s 11 years ago and this why I’m shocked that he’s being allowed to talk to customers like this because completely inappropriate. He than asked what I wanted I said my son would like the jr. bacon cheeseburger and he started yelling more at me that I took that long to order just that. I told him I wasn’t given a chance to decide for myself so I’m just ordering for my son. He was so mad and kept asking for the payment but kept closing the window on me at the same time. I told him I had enough and was reporting him. He than had the bag in his and kept flinging it towards me shouting here, here! I thought he was going to throw it at me, I haven’t even paid yet. I decided to take the bag and gave it to a homeless woman and went to In-N-Out instead where employees and management are always kind no matter how long the line is or how long you take to order.
Is this really how managers are allowed to treat customers at Wendys now? I know I would of been fired if I ever spoke like that towards anyone when I was a manger at Wendy’s.
On May 18th 2021 My Wendy’s App Order was at 5:49 Wendy’s Restaurant #0001520 My total charge was $21.11. I ordered bacon pub fries no salt, a large chili with extra onions and extra cheese 2 Dave singles no ketchup extra lettuce extra mayo on top and bottom bun. I had my food delivered to me by somebody that I know. I first called to order my meal because that’s what I usually do with no problem. I spoke with Gloria she said she cannot take my order over the phone. I asked her why she said that’s something that they don’t do and I said I do it all the time in fact I do it every time, but she wouldn’t take my order. Said to get the Wendy’s app and order my food through the Wendy’s app so I did that and I asked her does it give me the option for extra things that I want she said yes, so I told her what I was ordering if she could please make sure that my order was correct she said yes. My order was not correct at all she didn’t even bother to check I found out later she left didn’t even check my food. My chili was spilled in the bag because they didn’t put the lid on properly there was no extra cheese nor extra onions. My 2 Dave singles did not have extra mayo, on top and bottom bun in fact they didn’t have any mayo at all, and I did not get any extra lettuce. The pub fries were a waste of my money they were not very good at all. I did the survey and it was not good in fact I never do surveys, but because Gloria was not very nice and was very adamant that she couldn’t take my order over the phone and was absolutely rude to me is why I did the survey. I did the survey on May the 8th or the 9th and I have not heard back from Wendy’s at all to this day
PLEASE call me about your Annapolis store 1949 WEST ST. annapolis. Phone no. is (410)570-xxxx call soon please
Hello,
We visited the Wendys at 17308 Park 78 Dr, North Fort Myers, FL 33917 on 5/19/2021 at approx. 8:40 pm. We waited about 12 to 15 min at the drive thru speaker (no cars in front of me but several behind me) no one ever came. I drove up to the window and was told by the employee (blond hair and glasses) that the drive thru speaker was not working and I was very rudely told I would have to come inside to order. There was no sign on the speaker it was not working so they just let people set. I asked the very rude person could I order at the window and was told NO ” if you want anything you have to come inside I will not wait on you here”. Why???
Isn’t that the reason for a drive thru to avoid going in?
These are the same inept individuals who will soon be getting $15 a hour. Are you kidding me? You think they are going to magically change and be nice and courteous when they get more money? NO! There is absolutely NO excuse for such sorry customer service. She should be fired. Ridiculous.
I got real sick enjoy and hamburger yesterday I had to leave wok
Store # 3199
Tyleia the Cashier cursed me out because I came back through the drive through because they can’t get a simple order correctly. She need to be Fired. Plan and simple.
JUST WANT TO SAY I NEVER TASTED ANYTHING SO DELICIOUS AS THE BOURBON BURGER. I CAN’T WAIT TO HAVE ANOTHER ONE. I CRAVE IT EVERY DAY!!!!
WHAT A GREAT JOB WITH THIS BURGER! KEEP IT ON THE MENU ALL THE TIME PLEASE
I am needing my password changed to the Ultipro and they said they can’t do it to contact Wendy’s Hr… how can I reach them please.. I worked at the Wendy’s in Mason, Oh. 45040 Reading Road. The GM is somewhat angry with me and it’s not on the top of her list of things to do I suppose. I had to file an extension just to receive this W2.
I am needing my password changed to the Ultipro and they said they can’t do it to contact Wendy’s Hr… how can I reach them please..
Second time in 2 days they are not open. When I called at 6:30 when they were supposed to be open was told hopefully by 7 when staff showed up. This is not the first time that we have gone for breakfast and this location is not open.
The Wendy’s commercial about the new Bourbon Bacon Cheeseburger misspells the word “innovation.” The word appearing on a whiteboard (“inovation”) is missing an “n.” Is this intentional or do Wendy’s advertisers lack ability to spell?
There’s really no sense in going to Wendy’s bc they never get an order right and this is the third time recently I’ve had to throw my order away
Hi my name is Isaac Ferris IAM sending this complaint regarding store number 573 every time I have been to this location my order is incorrect and after returning to get the mistake fixed I was treated very rude. I don’t believe this the way Wendy’s does business and would like to think that you guys hold better standards for you quality of service. I’m to the point where I won’t be coming back to Wendy’s any time soon and inclined to tell everyone I know how bad the food and customer service is. Please reach back out to me regarding this matter
Hello my name is E I order a 4 four today at Wendy’s 2603 west in ave and the person who be taking the order was very rude and rolling his eyes at the people like he don’t won’t to work and the manager was very smart and rude too like she had attitude that is very nasty
Went to Wendy’s, Pitssford-Palmyra Road, Perinton, NY
very disappointed. First glance….moldy smell, rugs were filthy , no one in front of no one behind us. We ordered, picked up our condiments, walked to our table and here comes our order. Burger was lukewarm, fries lukewarm. We couldn’t wait to leave. It was a warm day so my husband complained he didn’t get a frosty. I went back in ordered 2 chocolate frosty got back in the car to eat…disappointment…it was not cold and milkshake consistency. Not a good experience . 🙁
I have a complaint about your store located at 101 River Oaks Drive Tarboro, NC 27886. I arrived at the store at 4:15pm on 5-15-21 and saw a sign stating that due to management they close at 4:00pm. I drove to the drive-thru window to make sure and saw a lot of workers making food and putting them into bags. There were no customers inside the restaurant. I tried asking a female worker if the restaurant was closed, but she looked at me and ignored me and a male worker came to the window and gestured with his hands as if someone says “cut off”. The workers were packing bags with food items so I assumed they were gonna take it home. They were rude to me. I come to that restaurant frequently and just wanted to verify that they were closed.
What a horrific and embarrassing experience I had at my local Wendy’s. I went in without a mask as I have since the beginning of this pandemic. I was immediately asked to put one on or I would not be served. I explained I couldn’t as I am medically exempt, and that the CDC partially lifted the mask order. She again said she couldn’t serve me. Apparently, she wants me to pass out. So, I calmly asked for a manager because this poor teen doesn’t make enough for me to fight with her.
The manager came stomping over, clearly annoyed I exist to which he loudly says, “WE WON’T SERVE YOU WITHOUT A MASK!” I again attempted to explain that I’m exempt and that exemptions are allowed as the mandate is just that a mandate, not a law. He snarkily said, “it’s corporate policy that everyone wears them plus its private property.” Not only was he rude and condescending, but he was also incorrect. You cannot discriminate against me for medical reasons. I tried to explain to him that Wendy’s corporate policy dictates what your employees do, not what I do. You’re a private business that’s engaged in commerce with the public who apparently doesn’t know the meaning of pubic accommodations.
I have the right to be there and be served like everyone else. Don’t you know your refusal of service constitutes illegal conduct that you can be liable for? No store can violate established law and today that happen! Your employees are not law enforcement officers they do not have the legal authority to stop me from ordering without a mask. Nor are the licensed medical professionals to give me medical advice … such as telling me to put on a mask … you know because it’s a medical intervention. You are directing your employees to violate federal and state civil law! You are also violating your own code of ethics!
Forcing me to use the drive-through is not an accommodation. So can you require everyone to walk inside the restaurant, including someone in a wheelchair, and therefore it’s not discrimination? Are you aware of the legal exemptions to the guidelines, that you are required to follow? Apparently not because it’s corporate policy! Ultimately I used the takeout window, as I have an autistic child who was expecting me to bring home the meal he asked me for. However, I am done with Wendy’s and will tell everyone about this experience of discrimination right here in our town. I cannot believe how I was treated. I really think it’s sad and pathetic in this day you let your political views dictate service. That is 100% unacceptable. Your employees and company need to rethink your corporate policies.
Daniele Hughes
I was trying to reach someone about an incident that happened at Wendy’s located at Iliff and Buckley in Aurora Colorado I reached out to the restaurant and they gave me some phone numbers that were not corporate numbers and not managers I would like someone to give me a call back and I will greatly appreciate it I will try to reach out again to someone because no one has responded back to my complain
I have been trying to talk to somebody who works for your marketing team for weeks and either people refuse to pick up the phone or they just refuse to read my emails. I’m just going to keep reaching out to you guys until you answer me I don’t know what to tell you.
I am writing to inform you that I will not be eating at your restaurants until you pay all your workers a living wage. There is no excuse to pay anything less. I know one person’s business means very little too you, but the people of this country mean a lot to me. And I can’t support businesses that don’t take care of their employees. Do better.
Vanilla Frosty is gray color and there is some metal or led in the bottom of the cup
The Wendy’s commercial with people sitting around the table with the word “inovation” on the white board is misspelled INNOVATION
Have you intentionally misspelled “innovation” with one n in your TV commercial featuring the Bourbon BBQ hamburger?
The Wendy’s @ 921 E State Rd 44, Wildwood, FL – HORRIBLE Experience – Rude employees – 1 employee pulled a knife on me in the parking lot! Stay safe and stay away from this Wendy’s.
LG chili’s. When I got home I was very disappointed. I chilli full. 1 chilli 3/4 full and 1 half full. All pinto beans and very little meat. Someone needs to do better with the ingredients. Lake City SC
I have called the manager, general manager, corporate twice and it’s not getting anywhere! I would like a refund because I feel like I’ve got ripped off!
I am being bullied on my Job by a Manger named Don he is new and he is very hostile and curses at me and I am losing 3 days of work because I am scared to work on the same says as Don.
Wendy restaurant 00000577
Order a triple baconator, small fries and small frosty, received two small fries, small frosty and triple cheeseburger. Paid 13 dollar 40 cents: where my triple baconator?
The Wendy’s in Tupelo Mississippi on south Gloster is the worst in the city. They had me waiting in line for 30 minutes and didn’t have my food order in which I placed a mobile order. It said that it was ready and it wasn’t. She had each car sitting at the drive through speaker for 15 minutes for no apparent reason.
I have had some pretty bad food in 34 years in the army. But this morning I stopped at the Wendy’s restaurant in the Charlotte airport. The bacconator breakfast sounded wonderful
It was cold. Sausage old and dry. Cheese and egg cold and old burnt bacon
Fries where new to me. They were ok
Spent just less than 9.00. Total waste of calories. I threw it out and went to coni on next store
My coworker and I visited the Wendy’s in Canonsburg, PA. on Thursday May 6th. We had a Dave’s single. After a couple of bites of our burger, we took a good look at it and discovered it was pink throughout the entire burger. When we picked the food up at the window, the worker informed us that there were only 3 people working that day. I always thought that a burger was to be cooked to a certain degree, to be safe to eat. Needless to say our lunch was ruined. And on Friday the next day, I did not feel very good. Not sure if it was caused from the burger or not. I did call the restaurant and informed them of the undercooked burger.
Just thought it was best to let you know this.
I was just at the Wendy’s on chaffee road in Jacksonville Florida. The so called manager we’re standing behind the girl taking orders yelling at her words that should not have been said in front of anybody. The young girl was in tears. I really don’t think customer should hear what she had to say especially the word she was using. It was a redhead colored lady with a black shirt on so I was assuming she was the manager. That might explain why they always have signs up needing help. That is so not professional to holler at your employees in front of customers.
Argument. . Threats . Name calling at hillside new jersey. Between cashier and customer.. around 5-6 pm .. customer was waitin for 5 mins and cashire wasn’t taking orders cause it was rush hour so customer said can any one help in an okay tone of voice , but the cashire said “you talkin to me “ in a bad tone so customer said it’s been 5 mins , cashire said don’t talk me like that or I’m a gout out there so customer say ok . When cashier went out the door saying prejudiced names .. the other employees help to stop the argument . But the manager was a no show and didn’t even. Talk to employe .
I’m very unhappy with Wendy’s!! Unfortunately to many things are very disappointing! This morning I wanted the honey butter chicken biscuit. I drove up to order and no one came to take my order. I waited for 5 minutes. I drove up to the window, no one! Waited a second called the store and a guy finally answered. He said he didn’t have his headset on and he was prepping food. Hello, isn’t there someone else to help?This was In ADAIRSVILLE Georgia!! They really need to get their act together! One lady that works in the morning sometimes is rude! This Wendy’s used to be great not any more. They don’t cook their fries and serve cold food!
Porter’s neck location in wilmington nc needs all employees fired
I was at the drive thru for 15 min and no one took my order
I sent a complaint on Sunday the 25th about the food I received on Saturday the 24th of April when I pulled up and started to place my order and my sisters I was told cash only after I was halfway through it I had to pull out of line to figure out how I would pay luckily my sis had extra cash on her so I got back in line again to place our orders we were told it will be 15 min for the biggie bags we ordered Because they had to drop more burgers they were out so I went on and ask for a sweet tea sorry were out so I proceeded with my order I ask for a baked potato sorry were out I ask for 3 frosties sorry were out by now I was Getting a bit angry so she gave me my order at the window which was not 15 min for the burgers then told me to move up because my sisters wasn’t ready so I did then about 5 min they brought hers out by now I’ve been waiting almost 25 min for a 10 min order so we get back home and go to eat and both burgers on each sandwich looked about 4 days old so I know they weren’t the fresh ones we were told we were waiting for tried biting into it and I thought it was the sole of a shoe and that’s no exaggeration I have pics the worse I ever had from carry outside and the bacon was so hard it hurt my gum and my tooth it was ridiculous and I didn’t mention the entire or was cold so I got disgusted and threw it away it wasn’t worth my gas money to take it back so I could get more nasty food now I went there about 2 weeks ago and the food was great no problems it was juicy and hot and nothing was burnt and hard but that’s gonna be the last time I go back there that place is a hit and miss when it comes to food good one time terrible the next so I’m done and I have told my friends and family not to go there and throw money away my order was 35.00 for everything I got and if I got everything I ask for it would of been more and this is the Wendy’s on Ritchie Hwy, and Crain Hwy. behind it I believe the address is 6910. Mrs. Carey
The first time that I cried your chicken sandwiches the jalapeno spicy cheese was delicious and since then I have gone back three times ordering the same food again and all three times the sandwich chicken has been Drive old hard and it’s very hard to eat that with no teeth I’m really tired of spending all my money on food and not being able to eat it never get ahold of anybody please help me someone
Hello my name is Kenneth Parms I’ve worked at the location Wendys in Monroeville PA I’m asking for my paperwork to file my taxes before time runs out
In Mena AR. I stopped on my though. I ordered for 5 people. Ordered a salad after I paid was told no salad dressing. I told them I did want the salad. I ordered a number 1 combo. I had total of 5 combo. After we got our order was told no ketchup. “ no ketchup in the whole place” why was we not told also why did I have ketchup on my burger if they had none. Spend $50 and I have to say will not eat a Wendy’s again.
Wednesday April 21st so I’ve been trying to call Wendy’s so I can get my last two pay stubs and nobody has not been answering the phone
I go to Wendy’s all the time. The other day we stopped at one 7765 W Irlo Bronson Memorial Hwy. In Florida. We waited 25 to 30 minutes in drive up. The line was not moving at all. Finally a girl got out of car went to the window only to find out after all this time the girl said she was alone other workers in there weren’t helping or doing anything. She than told her after all the time we all waited she was closing take out window, it was hot and very tiresome. I was so upset and others were too. This has spoiled our going to Wendy’s. That place needs to fire those people who did nothing. Is this how wendys works.
Joanne Therrien
Very upset customer
I have stopped at the same Wendy’s location at 6740 East Broad St 01101862 3 times in the past week for breakfast of the $1.99 Honey Butter Chicken sandwich. My 1st visit wsa on 4/16/21 at 7:48 am in which I had no real issue other than ther sandwiches were 50% dry. The 2nd trip was 4/20/21 at 7:47 am. I ordered 3 of the Honey Butter Chicken but was told they had no biscuits and my options were buns or croissants. I chose the croissants based on the voice on the intercom. I get to work and they are on buns and not croissants as ordered. My 3rd trip was today 4/21/21 @7:58am. This trip was the worst of the 3. There were 3 vehicles in fron of me. The 1st vehicle haited almost 5 minutes before his order was taken and he was thru the drive thru line and gone before the next vehicle in line could even order. When I got to the line, I was told to wait a second. It was 4 minutes later before another voice took my order. In the next minute 3 vehicles had their order taken. But that was the least of my issues. All 3 of my Homey Chicken were as dry as a desert. They all had little to no honey butter and the biscuits were bone dry. These sandwiches are good, “IF” they are actually prepared correctly. And the wait time at this particular location is unbelieveably slow. My visit today took 15 minutes to place and get my order with only 3 vehicles ahead of me and this is not the 1st time this has occured (the unnecessaryily long wait). I have watched on more than 1 occasion people pull out of line, tire of waiting, and go 100 ft away to the McDonalds where they can get in and out before I am done waiting at Wendys. So to summerize, I have purchase 9 of the Honey Chicken sandwiches in the past week, paid $17.91 and received 3 that were 50% dry, 3 that were made incorrectly, and 3 that were dry ase sand. I cannot pay money when this location cannot serve the customer correctly. My nameis Steve Reese, my phone # is 614-519-xxxx and my e-mail is steve.reexxxx @gmail.com and my home address is xxxx Wingate Place Orient, OH 43146
I bought two LARGE chili’s. They were both about the size of the small chili, I am not looking for any type of compensation. Just wanted to express my disappointment in this particular Wendy’s, went to another Wendy’s yesterday and got a large, which was a large chili. I have pictures if you are interested.
Hello, I normally don’t go to this extent to file a complaint. In fact, I hardly ever complain about food or service, but the events that took place at a Wendy’s in Anderson Indiana need to be known. My family and I stopped in on our way back to Michigan to eat dinner. No one wanted to take our order. A young lady finally took our order and seemed put out or bothered to do so. The two men at the food prep area had no mask on to prevent covid spread. After waiting 20 mins without our food, I inquired how much longer it would be. I showed another worker my receipt and discovered my order was never processed. I asked to see a manager. My wife was upset and demanded to see a manager after waiting 10 more minutes. My wife was called a and I was threatened with physical violence because I told the manager the two guys at food prep were doing nothing and that’s why we have no food. I just wanted a refund. This entire event took place in front of my young children. After this experience me and my family of 5 will never eat at Wendy’s again and I will tell everyone I can about my treatment. I asked for the owners name and number and was told I couldn’t have it. Totally disappointed. maybe something could be done to address this franchise so another family isn’t threatened violence or treated so poorly. Thank you for your time.
It is very unsanitary to put condiments and straws etc on top of someone’s food which can lead to a number of illnesses and to be turned away when voiced to a franchise telling me they have a bagging protocol can someone please change the bagging protocol to put the food on top and nothing else I mean it’s common sense.
I am a Wendy’s employee and need to file a complaint against my manager. I am been discriminated. Help, call me back at 909 706-xxxx
I visited the Geneva Ohio Wendy’s. I am the driver of a 45 foot motor coach. I went inside to place an order and the manager told me the dining room was not open. I said I don’t plan to eat in the dining room I want to order food and take it out. Again she informed me the dining room was not open. Again I informed her that I had a bus that it was not convenient to drive through the drive through. She repeatedly informed me the dining room was not open. At that point I went to my bus and drove it to their drive-up window and she did take my order. She said she was the manager. She was not dressed like a manager as she had on blue jean capris and a black shirt with even not even a name tag on her. I asked for her name so I can make this complaint and she refused to give me her name.
I was an employee at the wendy’s store on 7802 midlothain turnpike I got wrongful laid off without proper justification and base off hearsay I was not giving a chance to explain myself not was I giving a fair chance my complaint is against the store manager takesha mcalister she’s the store manager for this wendy’s and a unprofessional and bais and discriminated against me period camera in the dining will show an employee tried to physical attack me in front of the store manager and she allow this employee to still work there but didnot let me come back to work she claims she got co workers to write statements against me but none of the co workers were present so they lied she base her decision off hearsay cause she wasnot there at all and never asked me my side of the story she missed manage the whole situation and it’s on camera that the employee was trying to attack me but she got him working the and not me she shows favoritism this complaint against her Ive tried to speak to the districted manager but the will give me his information I content with filing a lawsuit against her for wrongful termination and being bais but would like to speak to the districted manager
Wendy’s in Fox Lake Illinois has every other customer in drive through pay at 2nd window where they handle the food to give to you. I have complained about this to manager twice , he says basically nothing and slams window. In this Covid era I don’t want a gloved (joke) man handling the bags of food after he has touched everyones money with same gloved hands. More bacteria om money than anywhere else. Used to be our favorite but won’t go there again! Let first window handle money, second one hand you your food. Insanity.
Your Wendy’s on highway 60 in Lake Wales Florida might as well close the doors, our last three times there they have had no salad dressing one time no forks to eat salads , most soda out ? Sign says no change to give back use card. Right across the street Mc Donald’s has all three items. When you ask the help why they just laugh and walk away. I will not stop here and eat again.
I was just at your Wendy’s on North Anthony in Fort Wayne Indiana. I eat lunch there at least once a week. Last week I ordered through the drive up and they told me their monitors were down come to the window. I waited 20 minutes almost for a salad the manager came out and apologized. I was just there at 2 o’clock today the monitors are down and I’m sorry we cannot order any food today.I guess I do not understand how this place is staying in business
Still have charge for order I never received and I’ve made multiple calls & have been treated like an a piece of x because I ask lady who lies & says she’s manager & yells at me that she has no help, yet she let me sit at window with all lights on & screen, everything, which suddenly be if not open! So ur paying someone who is only making it look like they r open! Its false advertisement & I’ve had it happen EVERY WEDNESDAY FOR ALMOST A YEAR! ITS RIDICULOUS! IVE CALLED CORPORATE & I DONT ANSWER NUMBERS I DONT KNOW SO I NEED A DIRECT NUMBER TO CALL & PERSONALLY I WANT MY MONEY THAT WAS STOLEN FROM MY CARD BACK! SPEAKING TO ANYONE DOES NOTHING & ITS BEEN PROVEN OVER YEAR & A HALF! SAD REALLY SAD! So GAURENTEE FAV BREAKFAST, NO I DONT THINK SO I TRULY RATHER GO TO MCDONALDS, ITS ALWAYS OPEN & THEY FIX THERE MISTAKES AND THEY CAN AFFORD TO LOSE A MILLION CUSTOMERS! YOU SHOULD CHECK THAT STORES SALES & NOTICE BREAKFAST SHOULD BE MOST MONEY MADE, BUUUT SINCE NO 1 IS EVER WORKING THAT WILL NOT BE TRUE! AGAIN SO SAD! P.S I CALLED DAY IT HAPPENED, STILL WAITING ON MY MONEY!
Worst restaurant in independence mo!! 32 mins to get thru drive thru! Food cold, drinks watered down, ask manager for corporate number, an his name wouldnt give it out. Said they were short handed, i counted 4 people walking around in back while i was waiting to place order, 1 in white tshirt, talking on cell phone, the other 3 standing jokeing an laughing, all while 3 cars behind me drove off, an 2 cars in front of me drive off, which left me an the car in front of me waiting for 20 mins or more. Should close the place if you dont care anymore, people dont want to wait like i did just to get cold food that taste bad!!! Cant hire responsible people, close it down!
I order my food on the Wendy’s mobile app I went through the drive thru the first time I was asked did I say it at the intercom and I said no and one of your little helpers told me to go back around second time to say I am here to pick up my order I didn’t like the way I was treated by the little helper after the manager came to the window to see what the problem was this little helper had a smirk on her face when clearly my order was ready when I went through the first time bc it said it through the app! I WILL ABSOLUTELY NOT RETURN TO YOUR RESTAURANT EVER!! I will rate my experience a ZERO! From one to ten!
I asked 4 half apple pecan salad, they told me that they didn’t sell it but it was on the menu. I bought the whole one but got half the ingredients and had to wait 35mins 4 that
The wendys on Harrisburg pike is the worst the wait times in the drive-thru are between 25 to 45 mins at any giving time. The orders are not always correct so then u have to wait another 25 to 45 mins to get your order straight. Being a shift manager I know this is unacceptable. And as a customer this is nuts. I don’t believe I’ll be eating at this place anymore. I’ll have to drive 45 mins out the way to get wendys. Unbelievable
I just left your store at 3250 SW Topeka Blvd. in Topeka, KS. NOBODY was wearing gloves including the lady sweeping the floor then packing to go bags, the guy dipping ice into cups and the guy with the dirty fingernails who handed me my burger and drink. When I asked if they were supposed to wear gloves, I was told to ‘Get the outta here!’. Everything is going straight to the trash and I was ALWAYS get the outta Wendy’s. Not paying for rude or bad service and that’s exactly what I got. Y’all need to hire better people!
I just left your store at 3250 SW Topeka Blvd. in Topeka, KS. NOBODY was wearing gloves including the lady sweeping the floor then packing to go bags, the guy dipping ice into cups and the guy with the dirty fingernails who handed me my burger and drink. When I asked if they were supposed to wear gloves, I was told to ‘Get the outta here!’. Everything is going straight to the trash and I was ALWAYS get the outta Wendy’s. Not paying for rude or bad service and that’s exactly what I got.
You have a Wendy’s location on Lee Hwy in Ooltewah Tn. I did not see anyone wearing a mask. Very concerning, and now I don’t know whether I should eat my food from there.
Thank you sooo much fot the Reggie Miller commercials. Very clever and so funny!
My name is Brian Callahan and I am an employee at ur Whiting, N.J. Store. I have been slandered several times by a assistant manager at that store. Her name is Ms. Paul. So far she has accused me of being a pervert, a thief, and a child molester. I find this behavior unacceptable. I have multiple witnesses for each incident. Please contact me as soon as possible.
Hello, my daughters wanted bowls of Wendy’s chili for dinner today (04/04/2021). So we went through the drive thru in Litchfield, Illinois,(5:36pm) ordered our food and drove away. Once we parked and began eating dinner, my 11 year-old says she found something in the bag and handed it to me. It was chewed up gum smashed inside some paper tag from a toy. I have a picture of the disgusting item along with my receipt.
I havent been paid in a month. I am being denied access to HR phone number and i cannot get anyone on the phone.
I have a complaint about the Franklin, VA Wendy’s. There’s way too much to put in this box. The employees there are rude and incompetent, and Never say Thank you. I will not return to this Wendy’s ever.
Was at wendy’s store #3227 3 times in the last 2 months ask for bake potatoes they don’t have them ask if they discounted the and they reply no one what to make them today and laugh. Not a great why to run a business. How the manager does that in the restaurant is a shame should take off menu so you are not false advertising. Guess I just need to eat some place else.
Hello my name is Tia Reaves and I use to work at Wendy’s and I was wondering how I can get my W-2 information sent to my email
On Tuesday 30 March 2021 my wife and I went to the Wendys in Jacksonville Fl. located at 103st and Blanding Blvd. It was around 10 am and we were turned away being told that they were not taking orders as noboby showed up for work. This is not the first time this has happened and if this is the Wendys service you may as well start closing stores.
Make it looked closed we won’t have as many customers, if any! Easy $ for lazy employees.
At 9:39pm I went through the srivve thru at Lincoln Abwe. In Evansville, IN. The big sign put front wS off and so wS the sign where you place your order. I pullled around go the window where I know atleast 3 people aaw he; one of them held up the finger for just a second. I waited several minutes and nobody came to the window. Please call me at 812-431-xxxx as I am a frequent customer and wish to explain this matter more throughly.
I have a complete and will quit eating at a Wendy the commercial about a bag shows a woman stealing a bike an 8-9 year old girl pointed it out to her mom. Very bad walker to advertise
The food at Wendy’s is good, but the lady that works late at night in the drive thru is very rude. She does not greet you, makes you wait without any warning, she does not thank you for waiting, and does not acknowledge you. She is very aggressive, her tone of voice is very loud, it sounds like she is yelling at you. She does not repeat or verify the order to you. For instance, she should say, Good evening, Welcome to Wendy’s, how May I help you? She leaves you waiting with no warning and does not even thank you for waiting. She sounds very unprofessional, no skills, no education, no respect, overpowering. Extremely rude! She sounds like she could be very abusive. She sounds very mean. It’s very bad, because she sets a very bad example to other employees. My only hope is that Wendy’s retrains their employees to provide superb customer service. I really hope they do something about it since I eat at Wendy’s several times a week.
In this day and age with anti Asian violence why would you show an Asian female steeling a bicycle in your commercial?My wife who is Asian was absolutely appalled by this. I think it shows really bad taste on your company’s part. I’m forwarding an email to Fox News also.
I went to the wendys on clinton highway in knoxville tn last evening and they gave us cold gross food and left food out and when i went back into the drive thru the night manager said he wasnt gonna replace my nasty food or give me the food that they left out just because it was close to closing. He even refused me service and called the police on me because i wanted my order fixed after i paid for it. I will never eat at wendys again just because everytime i go thru one of there drive thrus I have either food missing or its cold or old or wrong
I have a big complaint with wendys in chesterville ohio I was eating a sandwich last night and trama in a choking hazard with paper that they melted in my pretzel bacon sandwich in the cheese so I be taking this to a small claims court I will never eat wendys again or fast food
Rudeness from a manager when asking about tax on take-out & REFUSAL of service after explaining Ohio’s to-go tax code. Store#933
Wendys at 6910 Ritchie Hwy., Gen Burnie, MD 21060, says that you no longer can order at drive through, they only take orders online??? Restrictions have mostly been lifted in MD, so why now, last week we could order at drive through???
I ordered the new Jalapeno pepper salad today, from your Sandlake rd, Belle Isle, Fl. Store….. SEVERE DISAPPOINTMENT!!!
I WISH, I COULD SEND THE PICTUTE TO YOU!! HOLY x GUYS!! The price you’re
charging for salads, will justify me going to a REAL restaurant for lunch in the future….
It might be the sole reason, I NEVER return to Wendys!!
….and, I didnt even get a reciept….
Pathetic!
I am currently waiting on the customer service line to file a complaint/report.
I went to Wendy’s and ordered a 4 for 4 and with my burger, there was a used entire glove in my food. I am completely disgusted. The store manager is very very aware of my complaint and has acknowledged and apologized for their negligence. With COVID and other diseases around I may look into getting a Lawyer regarding this matter.
Horrible service…Wendy’s Beaufort Sc on Boundry street…yelled at over drivespeaker peaker
My husband and I ordered off the wendy’s online. When I got to the wendy’s on e north in rapid city sd…the online showed items that this store didn’t have but still charged us for. Once we got to the wendy’s to pick up the food they were out of the spicy chicken, no strawberry lemonade, no chocolate frosty coffee drink, no large cups, and they were unwilling to help with any compensation or adding or what not. By the time we got the food it was cold and hard. and the app online had messedon the upgrade on the $5 biggy bag…my sald was missing the add ons i paid for. the one that was at the drive through window was rude while i was speaking with her she kept closing the window…the manager needs to learn his position and try to make the customers happy and if the orders the best he can and the employees need to learn customer service skills and not hand four bags of food out the window all at once because that could be a mess if the customer doesnt have hold of those bags. and i would like to find out how to get a refund for the items i didn’t get?
I ordered a taco salad for my son and he found a wood shaving in his salad and put it in his mouth this is unacceptable my son is 8 years old it could of killed him
The customer service at the Kansas City area Wendy’s is horrible! Specifically the Bannister road and Lee’s Summit locations. The service is extremely slow with an average wait time of 18 minutes. Additionally they are constantly out of Menu items. Today at the Bannister location the only drink they had was Coke and Iced Tea, no salads and no cookies. As an Uber eats driver, I can’t afford to wait 20 minutes for an order. I have complained to Uber eats about this as well. Drivers do not like to accept Wendy’s orders due the the long wait times. Another part of the issue is the staff does not seem to care. I do hope you will look in to it.
1344 eastern boulevard in Maryland someone in your Wendy’s has COVID-19 and I think they should be closed for a while
I was at your Wendy’s on Trickum Road in Woodstock, GA at exactly 10:26 on March 20th 2021 to recieve your promtion you were offering, a free honeybutter biscuit. When I pulled up to order mo one came on. After saying hello hello several times someone finally came on and said their systems were down. I told them they were losing customers as I saw several people driving off. The person that was soeaking to me said they did not care let them drive off. At 10:32 they said the system was back up. When I tried to order the promotion they said they stopped serving breakfast at 10:30. When I explained I had been waiting there since 10:26 which they knew since they spoke to me they did not care. I found this to be totally unprofessional and unacceptable. Is this how Wendy does business now. And by the way all other fast food places serve breakfast until 11 on weekends. I will never go back to Wenfy’s again. Offer a promotion. Systems conveniently go down. When they come up a few minutes later, oh we’re not serving breakfast now. Do you think this is right?
I visited Wendy’s #3389 in Conroe, Texas on 3/18/2021 I was given the wrong order attempted to call to speak to someone I was hung up on several times.
I have been at wendy’s on ford ford in Dearborn for 1 hour 45min it is now 5:17 pm still waiting this really bad service letting people in in front of the cars I’m 73 and don’t appreciate it please spot this wendy’s for yourself its horrible chicken 2 for 5 manger said it’s not came back next day same place it was 2 chicken sandwiches for 5 she didnt no her job sad
I am a previous employee at store number 304 ( I think that is the store number, the address is 1790 St. Lucie West Blvd in Port St. Lucie FL). I only worked there from the week of 2/22/21 through the week of 3/1/2020 and would like to get paid for the hours I worked. I have called the store various times and keep getting the run around, no one wants to talk to me. I have tried to call headquarters and can not get through to anyone.
I had the most unprofessional service at your business.
I ordered fries with no salt and a frosty,l got the frosty right away then was told to pull up to wait for my fries
I got there at 5:15pm now its 5:30 still no fries so I went in to see what was talking so long and a young lady was coming out I asked her if one of those bags was mine she said no you ordered fries with no salt
She later sent another worker to give me a age with cold fries, now I am late for work its 5:45 so went inside to get my card because now I want my money back and late for ,
They need to realize we pay for our food it is not given to us and if we don’t come they don’t get paid
Her attitude was so nasty I will not be going back
Hello my name is Geraldine Ferguson and I want to tell you what happened today after days of watching your commercial on TV about the big one Wendy’s meal I was very excited to send my son to put an order in for my husband myself my two granddaughters and my son since it was mine granddaughter Amber’s birthday coming up on Wednesday I thought that would be a nice treat for her do celebrate today Sunday because I would not see her on Wednesday her birthday well my son went after our order the total was $27 that was not the problem the problem was what he brought back was not the complete order and nowhere to be found was the big one and it’s on special bag with the items that you advertised so he went back to see what happened and to get the big one as we were expecting needless to say we did not even get a big one hamburger we got two little ones bacon cheeseburgers the french fries were nasty and cold when my son went back they gave us the exact order that he had picked up the first time no big one bags insight I was so disappointed you have a good advertising plan very enticing but the Wendy’s in Knoxville Tennessee on Maynardville Pike fell very short of our expectations my son said what should I expect I told him more than what we got just wanted to let you know I doubt if I’ll go back there thank you for listening to my complaint
Yes I drove to town to get my family something to eat after repeating myself 3 times about a plain kids hamburger and then gettingnhomeb15 min later to it not being in there my 3 yr old was of course devastated and crying which pisses me off…. then I call local office after ringing for 10 min they tell me they don’t know where the manager is really……. Is this what thebworld has comento a bunchnof lazy ass kids running corporate fast food chains that are already over priced. Well my friends you just lost another customer that has 6 kids u know how much that tab runs. Thanks alot WENDY’S
I am sick and tired of trying to get somebody to call me back from Wendy’s corporate and then waiting for a phone call since last Saturday my phone number is 513-439-xxxx my name is david worley
Just left Wendy’s to get me some food for my lunch break so I can go back to work way over the bay and my food is cold cannot believe it have never ate Wendy’s and it was cold I am so disappointed I tried to call them they would not answer their phone on Dauphin Street Mobile Alabama
I’m emailing concerning the horrible, horrible customer service I received at your store 100 located at 3847 Hwy 138 SE Stockbridge, Ga 30281, I ordered a Wendy’s double no cheese, Mayo Ketchup lettuce x onions, meat cooked well done, not burnt and a small chilli, I retrieved order at 10:30 PM, went home my order was completely wrong, retuned to Wendy’s at 10:45 Pm, and was told by one of your Managers, Deborah that the store was closed, however according to your operating hours your store closes at 11:00 pm, Deborah refused to refund my money, slammed the drive through Window in my face, and instructed Jason an employee there to cover window with white paper, while covering the window Jason began making prejudiced jesters towards me, so I called the Police, I just wanted a refund for the horrible food and customer service I received, Nyshika another manger stated to Police that they had shut down the systems before closing time, and that I would have to make another trip to store to retrieve refund, after the prejudiced jesters from Jason, I didn’t comfortable with doing that, however I did return and retrieved my refund, if this is the type of customer service that is being taught to your employees, Wendy’s should be shut down, I will never patronize your prejudiced store again, and really thinking about filing a discrimination suit against your company for hiring people who hate. Worst customer service I have ever experienced from a fast food chain
Hi every time I go to Wendy’s there is something wrong with my food the burger was so dry and burnt they should not have been serving it and I have the Wendy’s at and they didn’t know how to put the number end up register for the discount someone needs to do something about this the Wendy’s on nannie Helen Burroughs Avenue Northeast Washington DC
Try 5 to file complaint. I called the 800, once I 37 in line, then another time 34th, then 57th. I texted the 888 and they said thanks and that was that. I emailed and no response. I want to avoid writing a letter to Corp. Hdqrs.
So here is complaint. I had a coupon for buy a baconator for $6 and get ne for a dollar. When I got home I saw there was no receipt, so checked my Visa. I $12 for 2, so I’m out $5.
John Barnitz
xxx Craig Y No’s Av
Dresher, Pa 19025
215 -350-xxxx
I ordered a taco salad and it wasn’t a taco salad at all, no meat beans or taco seasoning, worst taco salad ever, it came with a salad and a runny cup of chili that I guess you are supposed to dump on the salad, I tried it, it was gross, you should rename it chili salad, and chili salad is terrible.
I went to Wendy’s at 1530 W Valley Pkwy, Escondido, CA 92029 today around 1:40pm something. I ordered a Apple Pecan Salad, which is supposed to be made fresh!!! And I also said no blue cheese! I live all the way on the other side of town, I get home and there is blue cheese on my salad!!! And the lettuce they used was not fresh!! It was yellowish/brownish color it tasted old and gross!!! I called the restaurant and they said they needed my receipt, which they didn’t give me one!!
Forward my W2 to my new adress please .
3/5/21 noon. Went through drive through 28 degrees. No chili. Comeback maybe 30 min. Really on my lunch half hour. 3/721. Drive through. Hello hello. Please wait we have two large orders. And it’s going to take awhile. So we went to McDonald’s. What is going on with Ashtabula Ohio Wendy’s?
I had a taco salad today and noticed the chili used to isn’t as spicy as before and looks like you are using different a lighter type of bean in it. Please bring back the spicy beans you used to serve in your chili because the chili and the taco salad taste generic not with the kick I used to get when eating them. Thanks
On Feb. 18, 2021, I submitted a SC DSS form to Wendy’s on Broad Street, Sumter, SC to be completed for an ex employee, Mario N. Washington, Jr., regarding employment and payroll verification from Jan. 1, 2021 thru Jan. 31, 2021. It was due on Feb. 21st. Not only was the information not on the form but it was not held in the strictest of confidence and I can also add mail fraud. To this day I am still trying to capture this information for DSS purposes. Since time is of the essence, do you think it possible to retrieve this information? Please advise.
Thanking you in advance.
Hey I was at Wendy’s on lake forgetful and it took me 30 minutes to get my food I don’t know if they need employees or what
I was at the 24845 Ryan Rd. warren MI Wendy’s drive-through and they were not wearing facemasks. When I asked for the manager she was very belligerent at me and even called me a . They still would not wear their masks when I ask them why weren’t they wearing masks. This is a health issue at a time when we’re at a crisis. I will not eat at Wendy’s if this is how you treat your customers during a health crisis and I will tell all of my friends about the lack of caring Wendy’s takes about their customers.
I visited the wendy’s on Normandy blvd jacksonville florida on Monday March 1 2021 at 3:05 pm at the drive thru only to be told that they were in the middle of a shift change and not taking orders for the next 15-20 minutes. Is this standard procedure cause I couldn’t wait that long for an order
I worked at Wendy’s in I believe 1982 and still have my blue and white striped hostess dress. I’m wondering if you would be interested in having it? Please let me know either way. Thank you!
Rudest person ever had hand me food
Good Morning,
I just wanted to share some feedback I just experienced this morning at my local Powell Ohio Wendy’s. First off I love the food and it’s the only place where my son will eat that is fast food. This morning I wanted to try the breakfast for the first time. As I ordered and pulled up to window , I paid and they asked me to pull up due to a delay with the potatoes, no big deal to me so I pulled into a spot. About 5 minutes later an employee comes out with a sandwich (that I did not order) I told her I had order 5 breakfast sandwiches not a baconater. She proceeded to tell me that someone already gave me my food and there was nothing missing. I explained that I had only received an orange juice. I told her that another car was waiting and they had been brought out food so not sure if they gave them mine also. I shared my exact order with the employee, another employee came out about 8 minutes later with a bag of sandwiches, but was still missing a sandwich so I shared with him which sandwich I was missing. Another 5 minutes later an older lady (I think the manager ) comes out and says here is your sandwich you now have 7 sandwiches in a very rude tone. I explained to her that I did not have 7 sandwiches and she walked away. I did not appreciate being treated like I had stolen food and collecting sandwiches as I patiently waited for my food for a long time. I just wanted to share that I felt they should have showed a smidge of empathy for my wait and mess up of food. Not to mention it was not busy as I was the only car waiting. I just felt I should share as I work in the service industry and respect the customer experience. Not a great way to start my morning, sorry I had to share but think it’s important. Thank you and have a great day
Just got back from picking up our order at the 2008 E Central Texas Expy, Killeen, TX 76541. First off, I ordered online and PAID for my food and STILL had to wait 30 minutes when I got there for my food! It was my mistake to not check the bag but not only did none of the burgers I ordered have bacon, but I was also missing a burger. I live 20 min from the restaurant and was trying to call so I could pick something up tomorrow. I called 5x and noone ever answered and at one point, i was hung up on. This is not the first time that we get TERRIBLE service. The people there could not care less about the customers. I will NEVER go to any of your restaurants again and I will be sure to tell everyone I know just how downhill your customer service has gone. I hope you retrain some of your employees because they are not representing you well.
I have a situation about my employment at the Wendy’s in Chipley,FL
I purchased a taco salad tonight at the location in Midfield, Alabama. Person at window was rude. I was not informed until I had paid that they were out of chips. I get home open salad and it has “dirt” particles in it and smelled bad. Chilli was cold, beans were not cooked. Ice tea I received tasted like water. I paid $12 for a meal that was awful. This is ridiculous. I tried to call them and no one answered the phone. I want a refund!
Hi I just ordered through the drive through at Latrobe Pa and ordered a plan baconator and cheese burger meal . Now plain to me means no condiments Just the meat and cheese and so I go home thinking I have the right order and it was not very disappointed. People need trained better if they are only gonna offer drive through I live 5 miles away and will not run gas out of my car for this . Very disappointed in this company
I went and got a number 11 fried pretzel pub it was grilled and it had been sitting under the lamps for awhile it was awful. I asked for no salt on fries. They had salt and were cold. I paid $8.75 for food I couldn’t eat.
Who do I contact about Wendy’s standards, and quality. What I just went through was not apart of Dave Thomas’s vision!!
I asked for the GM’s name so I would be able to speak with him/her that info wasnt given. I then asked for the DM’s name definitely didnt get that either. All I could get out of the manager on duty was the store number. And she had the audacity to ask me to give them a highly satisfied survey almost like she was dismissing me and the way I was treated. My cousin. Was almost jumped by male crew members all because he was trying to talk to the manager about the incident. Would really like to know the GM’s name and the DM’s name in charge of store number 209. Thank you
I have been unable to get thru thru e-mail, chat or phone. I am a frequent Wendy’s customer and usually buy a half size salad. I was advised this morning they are no longer available – why would I buy anything that is more food than I want? Congratulations, you just lost a loyal customer
My husband and I stopped at Wendy’s on hwy 148 in Illinois (inside a truck stop) and ordered 2 chicken biscuits. There was a huge sign on the window that said 2/$4.00 on 3 different sandwiches. When they rang them up, we were charged $3.19 each. When we said they were 2/$4, we were told that they could not refund our money and we would have to contact corporate. This is false advertising and a terrible business practice. The so called manager had no clue what to do. You have a real problem here.
I would like to speak with a CEI::
Feb 23 around 3:00 I place an Irder and received ok’d food!! I requested the order freshly prepared and the manager managing orders prepping food touching handles and preparing sandwiches!! Not changing her gloves!! Very unprofessional hygiene and there is a COVID Virus!!!! and I feel staff need to follow sanitize instructions/ hygiene!!!!
The location is Wendy’s Madison And Harlem Oak Park Il 60302 !
Please respond !!
I am very upset. With the service I received!!!
Dellrita Thomas
708 582 xxxx
I work @ Wendys on 1777 Roquarry rd in Henry County, Stockbridge and the manager there is very rude, cruel, and disrespectful to not only the guest but to her employees. I walked out because of the way she was coming off @ me upfront of customer’s. It was very disrespectful. Her name is Shafirie and I would like to report her to tone down. I worked @the Wendy’s in Chamblee Tucker Road and trust me it was nothing like this. Know good customer service at all and I think the problem is they see someone with customer skills and are jealous of that fact. I’m damn good I n what I di however don’t blame me when you mess up.
I went through the drive through at Wendys located at 3943 N Harlem Chicago il 60634 on 2-21-2020 around 5:30 pm and had ordered 3 chocolate frosties
As the manager was filling them up I noticed the manager pulled his mask up and turned and I thought i saw him flimging something out of his mouth in the frostie. I came home and as I started eating the frostie After about 5 to 6 spoons I ended up having a piece of food particle in the frostie. Please call me at 309-807-xxxx Thank you Nikola P.
West Memphis AR. The Wendy’s thatbis in the pilot/ flying j. I went in to the facility and was told I need a mask so I covered my face with my shirt. This is considered a facial covering just like any other cloth covering for the face. I was denied service because I did not have a MASK. The mandate calls for a facial COVERING. My face was covered from the eyes down! The ladies working were very rude and even served others with FACIAL COVERINGS (NOT MASKS). I’m a truck drive that was simply trying to get something other than a rice crispy after 5 days.
Heidi Anderson is the manager at st marys pa Wendy’s and is so verbally abusive to the employees in front of the Customers it scares me about the way she treats them belittles them in front of Customers and makes a fool out of them and is not very nice to the Customers I believe Labor Relations needs to get involved it has gone on such a long time please remove her as manager and the mask is a problem was reported before!
Hello . I was at Wendy’s on Beechmont at 8:45 for my order. I repeated everything correctly and state FRESH as always. As usual with this Wendy’s whoms on the failed inspection list multiple times decided to park me because I said FRESH . They weren’t busy at all I was the 1st to 2nd car there and I live by Wendy’s so I know when they’re busy. I always check my fries to see if they’re cold or not. Of course they were cold. I pull around to tell them my fries were cold I asked for FRESH. Whomever it was that was at the window said huh in frustration as if it was my fault they CAN’T keep up on fries. I worked for McDonalds ON FRIES and it wasn’t that hard. So they tell me to pull to the second window .. there’s 3-4 cars that were in front of me… No way was I Going to wait that long for some items they messed up because the whole order was out of place! I then stated I would like a refund because you guys have multiple cars right here and my order isn’t even right. The manger on duty then stated in frustration again I Can’t Get You A Refund I Have Your Fries Right Here.. I stated yes you can give out a refund I the order isn’t made correctly on your end and I’m not about to wait that long. They then YELLED I’m Not Obligated To Give Out A Refund To You . I Told Her I Don’t Know Who You Getting Smart With You Need To Watch Who You’re Talking To Because You Messed Up On My Order When You Not Even That Busy I’ll Be Calling Corporate. They said “ Call Them “ . So Now I’m Contacting You Guys I WANT MY MONEY BACK❗️That Wendy’s Have Poor Customer Service It Was Night Shift And They Never Serve FRESH Food .. I Wouldn’t Blame Them If They Always Fail A Inspection Probably Cooking And Cleaning At The Same Time. Shut Them Down Or Recruit New Employees Because The Ones There ? LAZY AND UNPROFESSIONAL It Makes Wendy’s Look Bad.
The drive through service was 37 min today with 8 cars ahead of me. This was the Brandon, FL 33511 location on Hwy 60/ Brandon Blvd near the corner of 60 and Parsons. No hamburger is worth thay…
Complaint about service
How do I go about getting my W-2 I haven’t received it in the mail
I have not received my w2s yet been in contact with Ladonna at west Carroll store it’s been 3weeks in getting really upset
I went to the Wendys at 2100 Red Lion Rd, Philadelphia, PA 19115 on 2/19/2021 @ around 11 pm. I ordered a medium son of the baconator meal with a dr.pepper with light ice. After receiving my meal which I was told totaled $9.64 I asked for my receipt because it was not given to me. I was told there was no receipt paper so I could not receive a receipt. I have a major issue with this. How can I tell exactly what I was rang up for and what my real total was. I was not told upon ordering I was just told to come to the window. I need to be able to ensure I was charged for what I ordered. How can you just not have a solution to offer a person their receipt. MAJOR PROBLEM!
No complaint. No just had two classic chickens. They were terrific. Warm. Lettuce fresh. Not to much Mayo. Perfect. 2 for $5. Can’t be beat
Wendy’s is keeping us alive. We wanted to thank you from the bottom of our hearts for keeping your promise of quality. The new customer appreciation programs are a god send. During pandemic my partner and I lost our jobs, homes, families, and were feeling pretty hopeless. We’ve been living out of our car for 6 months now and without a solid foundation to cook meals, and little money, Wendy’s has been there for us. The other fast food restaurants just don’t compete. With Wendy’s we are satisfied, well nourished, and never have to dig too deep in our pockets to do so. We’ve purchased both the frosty and coffee key tags, this offer is how we treat ourselves when times get even tougher. We moved from Illinois to California in pursuit of our music dreams. Moving during pandemic was interesting to say the least, but what better time to do this than when the world is at a standstill? When we make it we would love nothing more than to represent the Wendy’s brand. Thank you for being there for us when no one else was. The team at Wendy’s HQ really cares and it shows. Please keep up the amazing work.
Is it a policy to force people to take a drink carrier if the have more than 3 drinks- even when a customer requests not to have one? The have to receive attitude from a rude employee . Not everyone wants one . I have had drinks dumped all over my car because the drinks weren’t pushed down in them properly ! I think it would be simple good customer service to oblige such a request, and save some company $, and do a little better for the environment by not forcing them on customers – How ridiculous is it that I felt I needed to type this up because of how rude the employee was at the window about it ! Probably will not be back ! Belgrade – Montana store.
Hi my name is Mattie Witherspoon. I didn’t receive my taxes from 2020. They didn’t take out any Federal or State. And they didn’t take out any depends me or my 18 year old son. I gross 500 for the year of 2020. I’m at the Wendy’s on Harrison And Glenmore
My child was scheduled to work the closing shift on 2:13 2021 and did I get off of work until 4 a.m. at which time the weather was below zero in due to this the road conditions were very unsafe is it your Policy to allow them to continue to work even when road conditions and other conditions outside the building may or may not put their life in danger?????
Furthermore is it your policy to not inform your employees when you’re closing the store for the day when they’re scheduled to work because I’m 214 2020 my child was not informed that they did not have to go to work and yet we try to drive on the ice and get them to work slipping and sliding and on the road very dangerous conditions only to find out the store was closed again yet putting our life in danger and other people when all that was needed was a phone call from there employer letting them know the store was closed due to weather conditions. I’m just curious? Communication is the key to any business. “Maybe you should communicate with this one and let them know they communicate with their employees thank you” Store # 301 I think anyways the address is 1201 S. Fort Hood St. Killeen Tx. 76542
Please tell me why a member of your management team Linda ) Is stating that Wendys foes not mail W-2 forms W-2 forms by law are to me mailed no later than January 31st Why is your manager giving illegal information address 4321pouncey tract glenallen va 23060
I went to Wendy’s for the two for four 2/14/2021. They gave me old food and even told me “we are waiting for fresh food.” I thought they just needed to make it. The girl who took my order was so miserable I thought she sounded suicidal. They screwed up my order and I had to go back through the line. The food was cold, stale, un-eatable. I would have had better food going to the gas station. There were kids there. What manager would leave Wendy’s open knowing there was no food and they were giving the public stale old food. I’ll never go to Wendy’s again. This wasn’t the first time.
I contacted 3 Wendy’s locations:Zachary,Baker,Baton Rouge (Airline Hwy) in Louisiana to inquire if Chili was still on the menu. No one answered at either location.What is the problem???
Can u please send my w2 form to 302 16th are east Milan Illinois 61264 my sister through the other one away with my close I need my w2 so I can file I’m begging you please
Wendy’s Gaylord. Monday February 8th, 2021, 10:55 A M. I ordered 2 sausage, egg, cheese sandwich. This was a promotion 2 for $4 with signage in the store. The order taker rung up a biscuit, sausage, cheese. I pointed out the error, he asked, do you mean on a croissant. I replied no just the sandwich. He yelled to the back line because he didn’t know they had a breakfast sandwich on a bun. He didn’t know his product (not trained) and was put on register???? 2 sandwich’s and a coke came up to about $10 I pointed to the sign 2 for $4. He had to get the manager ( not trained on promotions either).
She came up to fix the mistake and told me I ordered wrong. My response to her was—Don’t blame me because you didn’t train him on your promotions. Her reply, I’m not blaming you—you should have told him you wanted the special, (he should know and automatically ring it as a special) My reply, you just blamed me again. It isn’t my fault or his that you don’t train your people. I might as well go to McDonalds. Her response Well you can go –have a nice day. I stared at her in disbelief. I let her know I wanted my order. When she handed it to me she said have a nice day I replied your welcome (note there was no thank you from her). before I got to the door she voiced loudly and sarcastic—SOME PEOPLE!!!
I turned around in anger and let her know that if she ‘s going to talk badly about a customer to wait until they leave. She was waiting on a customer at the back window yelling “you can leave now have a nice day”. This phrase was repeated at least 5 times prior to me exiting the restaurant. Note there were other customers in the dining room being subjected to this boorish behavior. Obviously the managers are not trained so why would the employees be trained. Unless you like to be abused, don’t go there. I certainly hope someone responds to this.
Why aren’t there any free refills for soda?
The cost of not honoring my refills is pennies. The cost of my patronage is much greater. I’m sorry this is the policy of the Girard PA Wendy’s policy. They have an open restaurant. Not just drive thru.
I just went thru wendys at Airport exit in zanesville, Ohio. I ordered 1 baconator without swiss cheese, 1 regular Baconator and a sausage egg and cheese biscuit meals and the sausage egg and cheese biscuit was cold. Looked and tasted like yesterdays! Then they put swiss on both baconators. I am beyond disappointed. Its safe to say that I wont be returning!
Wendy #3556 122 south delsea drive in vineland NJ. I wrote this review on their website..
Oh my goodness. The employee and manger are soo0o rude. They have nasty attitude because I work for grubhub and I am deaf. I cant hear the speaker. Usually most fast food restaurant understood and work with me. But not them. They are the opposite. They are not deaf friendly all. Im not done with them. I will make their restaurant known that they are not deaf friendly. Its not over! U messed with the wrong deaf. I wish I dont give you 1 star but if I dont then I can’t comment. I would give u minus 5. Worse ever.
I dont appreciate their attitude and need to be train how to communicate.
Need information to get my W-2. I’ve tried everything and can’t seem to get anywhere with it.
the worse Chile water I ever had.. REd water with onion on top
Visited your brooklyn center store# my order was not correct asked them to correct it or refund my money they slammed the window shut i spent 38 dollars i want a refund
Had a terrible experience at Wendy’s on Sugar Creek Rd. In Charlotte N.C. The two people preparing food did not have mark’s covering their month’s or nose, have pictures ?
Potatoes are not baked when they are boiled or put in microwave and they cost too much to have crappy xty potatoes. They one of the only things a vegerterian can eat that is not a salad and saying it is baked and it is not is stealing to me. If you need money just ask me no need to steal or lie to me to get it or at least make the lie a good one. The worse potatoes ever.
I ordered from the Wendy’s on Main St. Buffalo New york. The Wendy’s right across the street from the bus station, next to Subway, not sure the address. I would like to notify the Corporate office of such Ghetto behavior. I went through the drive thru, i made my order the female on the mic said after i ordered “come on” and i approach the window the gentleman handed me my bag with his pants hanging off his behind “i can see his underpants. I said thank you out of courtesy of a business transaction, and no response from either party male or female. I arrive at home and unwind, open my bag” the chicken sandwich was not in the wrapper, like it was just thrown in the bag. I’m a customer that’s never satisfied when i order there. I figure after a few months new professional staff but always ghetto.
Please call me at 267-588-xxxx I have been trying to reach someone at the cooperate office for weeks
Can someone contact me asap. I have an issue that needs to be addressed, the incident may have happened in the Wendy’s on hwy 14 in Millbrook Alabama. I would greatly appreciate someone calling me so we can discuss this. It was credit card information theft and I am trying to locate the source of the problem without getting people in trouble that may not be at fault. My bank contacted me about a fraudulent charge I am pretty sure it may have been from this location at around 1:30 on 1/31/21. We had stopped by for a quick lunch as we have done many times at this location we were on our way to a memorial for my father in law who has just lost his battle with covid. Any help in this would be greatly appreciated.
This was the 3rd time I had a problem with “Char” who will Not accept competitors coupon, when you have a sign in the window that you do. I have on 2 previous times went to manager “Jason” and he said he would talk to her. Has NOT worked. She is Rude and said she will Not take competitors coupons. Food was made, and thrown into the trash. I am taking this personal since I have reported this 2 other times (9/22/20, 12/15/20 and now 1/13/21). Please help. Thank you
Hello. I purchased a classic chicken sandwich on Sunday evening from the Wendy’s at the Pavillion in Fayetteville GA. I burnt my lip when I bit into it. The sandwich was delicious but it was way too hot It! It hurt initially, but I thought it would be ok but now it is blistered and sore. Please contact me. 770.568.xxxx
Went to Wendy’s and got a full size apple pecan salad . Got home and didn’t have pecans or dressing . I called and they told me I could come back and get them . It was late and I told her I wasn’t coming back out so she said whenever I came back out they would replace salad . So yesterday I got my replacement salad and got home and had NO pecans . I called and she told me she was sorry but she didn’t do it . She said I could come back for them . It was snowing and I was not going back out . So not only did they get my order wrong but also got the replacement order wrong . Wouldn’t you think in ordering an apple pecan salad you would remember to add the pecans . So aggravated.
How do I look up my check stubs
My property was flooded by the Wendys sewer line 99e roethe rd milwaukie Or.on 01/10/21 and need your insurance carrier my ph 503-659-xxxx I need help!!!
Good afternoon.
I’m a frequent customer at your Perth, On., Can. store. Without any exaggeration, every time I ago through their drive thru, my order is always messed up. I have dietary restrictions (gluten and dairy allergies), and was always able to get something from the menu. I pulled up to the speaker today and ordered and I quote, “a chili fry”, nothing else. When I got to the first window to make payment I asked the cashier to please make sure there was no cheese on it. She came back with, “Well it might be too late now.” She started to move up to the front to tell staff that it would be a chili cheese fry with no cheese. I said, “ I asked for a chili fry, so I hope there’s no cheese on it,” then moved up to the next window. I was handed my order, checked it and said to the woman, “Hon, I asked for no cheese.” Another older woman came to the window and said,” You want a chili cheese fry with no cheese?” in a very snotty tone, then reached for my bag, snatched it out of my hand, took the bag back through the window, and threw it angrily into the trash inside the window. She then miserably slapped another one together for me and handed it through the window very abruptly, no “sorry for the inconvenience”, or any kind of apology.
As I stated earlier, I’m a frequent customer, and this is a small town. I’m sure they know my face by now. If I were a nasty person, I could understand, but I’ve always been told I’m too nice. I know it’s a very difficult time for everyone, I too work with the public. But I certainly expect more from a bunch of middle aged women (which I am also), serving a good customer. Through this pandemic, my partner and I have ALWAYS left a tip at the window for the staff. Clearly today, that kindness we’ve always shown didn’t matter. I’m very upset about this transaction. Neither my partner nor I deserve that kind of treatment. I’m a hairstylist so I certainly know all about serving the public, and my partner a retired paramedic, and volunteer fireman in our community. I treat my clients with great respect, as they’re my bread and butter. If I didn’t, I’d have no return business. Unfortunately because of today’s miserable, I will no longer be a customer of the Perth store, nor will my family. It’s very unfortunate, but that’s how I feel.
Thank you in advance for taking the time to read, and deal with this complaint.
Sincerely,
Susan MacMunn-Titus
Hello I work at Wendys’s in Olean I had a customer complaint and wanted a cash refund. The general manager opened my drawer and told me to give a cash refund with no refund slip or any paperwork. Due to this my drawer was short. Is this common practice. At the end of my shift While I was counting my drawer I was presented with a write up for attitude and told that Wendys’s has a no refund policy. Is that true I have been a restaurant manager for several restaurants and have never seen this practice. In the interview the general manager told me if you hit cash and the customer wants to pay with a card then you eat the cost verbatim but nothing about refunds. This makes no sense to me and I need to know what the company policy is. The customer was an elderly man who came up to me afterwards and apologized saying he thought a frosty was a shake not ice cream. He had a key tag and originally wanted to upgrade the frosty and pay the difference. Sue the general manager explained to him that is for a jr frosty is how it began. What is Wendys’s policy on refunds?
I have been to the Wendy’s on Stefko Bl in Bethlehem Pa almost every Monday night for the last 7 weeks between 445 and 530 and they never have baked potatoes. I spoke to the manager about it and was assure they would have them the following week and went and they didn’t have any available. Called and spoke to owner who also assured me they would have them and they still do
Not as of 5:05 tonight. This was the last chance I’m giving them because it’s a waste of my time and gas waiting in line at the drive thru to not have them available during the supper hour.
Wendy’s store on hopple is horrible. Time inside and I’m the drive thru..the attitudes of the workers is nasty as ever and they really need to be retrained. It should never take me 12 minutes to order 2 4 for $4 meals. And had to two-year my order 3 times because the cashier kept leaving the window. Then left me guessing if my order was completed and needing to my price. Then i get to the window and she asked what my order was
It’s a little annoying. There was one car ahead of me. This location is getting worse and worse. Please get it together! Sincerely a former manager at Wendy’s and Waffle House.
How can i get a check stub from from my employement of 2006 and 2007?
Your Wendy’s location at 3020 Veterans Hwy., Bristol PA 19007 is open until 12am per its website. I went there at 11:28pm on 1/10/21 to the drive thru & was informed by a young female employee “We closed”. When I tried to say the website states open until 12am, she turned off the speaker. This is not the way to run a business. Thank goodness that McDonald’s in Levittown is open until midnight & gladly filled my order at 11:47pm.
I went to Wendy’s because it’s down the street from the Wawa I work at 3-11. Never again.
I started working at a store a month ago and never received my pay card to have access to my pay, essentially meaning I haven’t been paid in a month
Hello an would appreciate a response to my complaint. Visited your store Friday 1/07/2021. Ordered my food in drive in and when went to pay the person excepting my money DI D NOT SPEAK ENGLISH an so stated No english!. I find this unexceptional and spoke to the manager that I did not receive a reason or an appropriate response.
I called the di strict manager Ralphael who also did not give an appropriate response an i feel could cared less about my call. The store is located at 49503 HWY 27 Parcel C Davenport Florida 33897. District managers phone number 787-519-4984. You need to fire the manager of this store and I will not return. Please advise of your action !
Went to Wendy’s in Leesburg fl was filthy took 20 minutes to get 2 taco salads and fries ended up bringing our food home because we did not feel comfortable there because another customer was being loud and obnoxious putting down white people he also went up and helped himself to cups behind the counter when the workers weren’t looking . Needless to say we will not be going back and hopefully they close the place down . Definitely no one working there was concerned about getting orders out . Also food was cold and sloppy made Definitely wasn’t worth the 25.00 I spent
Call me at 513-673-xxxx. Your complaint form to submit a complaint cannot be used, as the phone format and e-mail format are not accepted.
I was fire today for not taking out the trash yesterday. I was told by someone else that they would take put the trash because they always do. No warnings, no write ups, just fired.
Choked on plastic in my breakfast sandwich
The wendy’s in philadelphia has been denying me service and forced me to use the drive thru that is MEANT FOR CARS. I have been a customer for said wendy’s for a long time. Their staff shouldn’t lock their doors. I am upset and outraged. I would like to have one of them fired and the two of them held accountable. It would be helpful if they “DO THEIR JOB”. If it doesn’t happen, I will take you to court. Trust me it won’t be pleasant.
just got home to eat dinner we ordered from Wendy’s. I am beyond disappointed!!! I ordered an Apple Pecan Salad, the salad has no Blue Cheese on it, and no Pecans. We also ordered 2 Double Big Bacon Classics with no tomato or onions, both were dripping with sauce and both had everything on them. They forgot the straws which we were told were in the salad bag. I called and asked for the manager, I spoke to Arianna, she said what would u like me to do about it. I said our meal which we paid over $32.00 for is completely wrong, and I’m not dragging my Grandbaby out again together food that should have been correct the first time. There is no customer service anymore! It’s really disappointing since Wendy’s has always been one of our favorite places to eat. I will think twice before visiting your restaurant again with this kind of service!!!!
Hello I’m a bit Worried because I was terminated without a notice no one gave me a call or a warning but I’m still on the schedule…I have always come in on time and I’m hoping it was a mistake..
Hello I’m a bit sorry because I was terminated without a notice no one gave me a call or a warning but I’m still on the schedule…I have always come in on time and I’m hoping it was a mistake..
About 10 10 am today I placed an order with Wendy’s on Harlem ave Chicago through pistmates
I received confirmation order was received and being worked on
25 minutes go by just to receive an e mail saying order has been canceled
My money was taken 18.59 to be exact
I called the store asked fir a manager some rude lady answered I asked her for the store manager
A black gentleman claimed to be the manager
I told him what happened just to be continuously interrupted by the rude lady
After some bantering
The alleged manager then told me nothing came across his store and that I am a stupid white piece of x and I should learn how to use electronics
After I repeatedly asked for names they continued with more racial remarks
I’m so glad Wendy’s allows this behavior
It just proves what I suspected from the start
I will never spend another penny in Wendy’s and if they ever need a bail out I pray the government says no
But chances are the government will help a scum corporation like this as it allows racism against whites
I hope you get sued
And I have proof you did receive my order and proof you canceled it 25 minutes afterwards
I hope the Corporate Office would look into how customer are treated when ordering chili can not order due to temperature issues. Baked potatoes are sold out with no possible of purchasing due to lack of ambitious workers who could bake some. I have ordered thru the mobile app for chili and potatoes waited in drive thru for 20 minutes only to be told we don’t have what you ordered. I love Wendy’s food however I am reluctant to stop by Wendy due to lack of Customer service and ability to order food items. This has been going on for months and at this point I believe something should be done. Thank y for your time and consideration.
Sincerely
brendalixxxx @yahoo.com
Not going back to Wendys
I just went thru drive thru because that’s all you all have open. This is South Williamson Ky !!! I got a large chili with 5 maybe less bean ,2 pieces of meat and the rest was liquid. I’ve been trying to call them back since 5:30 p.m and it’s 6:50 p.m and and the phone is still busy and I’m sitting in drive thru I’ve been in it for 20 minutes now and trying to call to. So so sad. I wish they would come and how they do here!!!!
Went to Wendy’s in Gonzales, La. tonight (12/4/20). My daughter ordered a chili. The chili did not have any beans, was watery, and had chunks of ground beef in it. Basically, it was watery, ground beef, soup. It also was not seasoned. I ordered a #1, single with only ketchup, pickles, and mustard- no cheese. I noticed that screen notated that I requested NO cheese. Instead, my hamburger had cheese on it. Disappointed in Wendy’s tonight!
The lady bringing out orders tonight at 9:30 (store #00010540) was a TOTAL. F’N. B!T@H! So uncalled for. The epitome of what you DON’T want repping your store!!!!!!
After thinking about my 14 year old son’s experience I felt I needed to write. He and I went to the North 84th Wendy’s in Lincoln, NE about 6:30pm. He ordered using the on-line app. He paid for it using funds in his account. He also clicked for a free item since it was a mobile order. We traveled there from home. When we got to the window the order was ready. We showed that his phone showed the order was paid. We also had four Jr. Frosty coupons to use for his siblings. At the window they saw the phone, but could not find it at the register. A manager came to the window, looked and left. We sat for almost five minutes with cars piling behind. The manager came back and mumbled, huffed, and left again. I waved at the person at the register who was away from the window and asked if I could pull forward or needed to wait. She asked the manager who said to pull forward. I did. At the window we got the original order. I said thank you and she shut the window. I asked about the free item and if I could get the Jr. Frosty’s as I had submitted the coupons. She huffed again and then finally gave the them, but no item for the mobile order and shut the window mumbled again and walked away. My son asked what he did wrong. He had used the on-line app, paid for it, tried to use the free mobile item, and support Wendy’s by using the Jr. Frosty coupons. It was not his fault that the register did not work or that no one would speak to us about it. It was very disappointing. He commented that he likes Wendy’s, but not sure that it makes sense to go again. I understand that all is difficult with Covid and all right now. We just wanted to support the business. This is not about getting someone in trouble. Hopefully others do not feel like this or it could lose customers which are needed now.
Stop in Knox Strawberry Plains Exit We got Some pub fries they was horrible it would make you sick It was like scraps pored over the fries from a deep fryer We got the fries around 9 o’clock tonight
Horrible place to work. A lot of discrimination
Need someone to contact me asap
WHAT HAS HAPPENED TO YOUR WENDY’S ON APPERSON DRIVE IN SALEM, VA????? THE GIRL TAKING MY ORDER DID NOT KNOW WHAT SHE WAS DOING. HAD MY ORDER TYPED IN WRONG AND TRIED TO CHARGE ME DOUBLE AND WHEN SHE CALLED SOMEONE TO HELP (ASHLEY)….. SHE HAD AN ATTITUDE WHEN I ASK WHY ALL THE CONFUSION WITH MY ORDER. THIS HAS HAPPENED TO SEVERAL OF US AT WORK AND WE WILL NOW GO ACROSS THE STREET TO MCDONALDS! THIS WENDY’S HAS GONE DOWN HILL VERY FAST!
Wendy’s on Hillsborough Road in Durham NC is terrible. I was there at 1.20 today – 18 October – and waited 10 minute at the outdoor speaker and when answered, she did not respond. I went then inside and ordered again and nothing happened, while 5 people were standing around and one person was the only one cooking. I had paid 2.48 but left there without food. I questioned why 5 people were standing idly around and was told that they were of the clock.
It was an absolutely hot mess!
Just went to Wendy’s in Dunnellon, Florida and the employee that served us did not have a mask on her face. The mask was around her neck. She served up our chili with no mask or gloves on . We were not given a receipt to do survey.
This is NOT a complaint! Our historic society is seeking support for restoration and preservation in our historic district. Do you support such causes? Send info please
How to contact the corporate office out of office hours? I have an issue that needs to be dealt with and It cannot wait until Monday.
10/10/2019
8:33 PM
Host: #3442 = Da’Shayla
I ordered spicy nuggets and was given regular nuggets which was discovered when I got home. Since this had happened to me twice before I decided to bring them back and let them know AGAIN. When I got to the drive thru the cashier got the manager and told her what had happened. After letting the manager know that this was the third time this had happened with the same order she credited my purchase back to my card. I told them that they needed to pay closer attention and check the orders. The cashier then slammed the window in my face while the manager was standing there and the manager gasped and opened it. I told her not slam the window in my face and that I was going to report them to Corporate. The cashier looked at me and started clapping her hands and mouthed profanities not realizing that I had her name and worker I.D. number on my receipt. Thankfully they handed it to me because that is another issue. I always have to ask for it….
WORST CUSTOMER SERVICE AND RUDE…UNACCEPTABLE BEHAVIOR. THIS CASHIER ACTED VULGARLY AND RUDELY. I am just thankful that I was in my vehicle in the drive thru and not inside as I felt threatened by her behavior.
I’ve worked for Wendy’s over a month and their given me a hard time in given me my paycheck what can I do?
I’ve worked for Wendy’s for a month and a half and hasn’t received my paycheck and I keep getting the run around who do I contact?
CHEROKEE North Carolina Wendy’s is the most horrible place to go eat the mgr brandy must be a drug addict as she cusses get help out in front of customers and is very unprofessional
Wendy’s on S.Tryon st Charlotte N.C is the worst stite ever been restaurant nasty inside santion score 91.the girl took order put money in her pocket and gave me change from her pocket over charged me but didn’t have a receipt because she never rung up my order.so didn’t get what i ordered and had no proof.Poor management and down right nasty WENDY’S…HOPE MY FAMILY DON’T GET SICK…..
Wendy’s is going to be a restaurant of my pass. I have never seen any restaurants go down as fast as Wendy’s. I am from Wilson, NC and we have two Wendy’s and both are very bad. The service and the attitudes of the employees are horrible. I always loved Wendy’s and cannot believe no one from corporate office is not checking into all of these complaints I am reading about in different towns. You have a serious problem and sooner or later it’s going to shut you down! You need to get on the ball and check these situations out. Everyone of us can not be telling lies. I will not go back to any Wendy’s until it proves to me that things are much better! Good luck you’re going to need it! Terry Horne Wilson, NC
We frequently stop at Wendy’s on Hwy 70 in Bellevue. There is a “manager” who is a black woman and she is the most repugnant person I have ever met. She snaps at the customers, she refuses to give full cups of frosty deserts, even though we pay full price. She snapped at a little child recently and told him in rough tones, “you can not buy a frosty for the money you have given.” I reached over and paid for the child’s frosty. If you do not remove her from our location (fire her and do not allow her to go to another store to disrupt it), we will find another store to buy our meals. The male manager is very kind and makes customers feel wanted. She is a detriment to your company. All of the employees despise her. Please take this seriously. She is not a good employee, and that is all the kindness I can give her–she is not an employee that I would have in my business.
roach infested restaurant. While eating today they started all over the table and back of booths Store located at 3300 W.Commercial Blvd, Fort Lauderdale, Fl 33309 Hose : Lureena Sad as it was very busy also. If they are out in the public area I can only guess what the kitchen back looks like. 12:29pm 20069, whatever that stands for.
First off, let me start off just by saying that l would allow a lot of things but being disrespectful isn’t one. Secondly, my kiddo and l went to the Wendy’s off of Samuel and Jim Miller like always around 10:05 &10:08 on July 24,2019. The young lady that was taking my order repeatedly and kept asking what did you say again. She shouldn’t be in drive thru if she can’t handle it, rushing, and over talking any customer. How dare you all let someone work for y’all like that? We gotten to the window, and l stated to her were you the one took my order back there, and if so let me see your manager. She said she’s busy and l have a line out there. I stated to her l don’t won’t you to handle my food, order, or money because you’re rude as hell. She said well how about l pay for you food so you could get out my, line, and l said l don’t want anything from you. We immediately started arguing because she’s rude, and don’t have no type of customer service, she talked to me like l was a dog. The way she spoke to me in front of her manager is very unacceptable to me. After the manager pulling her away from the window she’s still running her mouth. I told that manager that corporate will be heari from me because you shouldn’t allow her to talk to ANY CUSTOMER like that. That Wendy’s always have had the worst customer service, and that’s ridiculous. My son was so hungry I ended up taking him to Taco Bell instead. So since she was board casing her name like no one going to say nothing to her, here’s the most embarrassing moment my son and l have as an customer. Will not ever go back to that Wendy’s, and it’s literally 5 mins away from my house. How could you guys let someone work for y’all like that?
The Wendy’s us19stpetersburg fla.s horable …all employees and manager need to go home.bad place to eat..cold food .the people acting like it’s a party..complain to manager was a joke..nota good place to go…
Beware when eating from the Wendy’s at 1410 Lake Murray Boulevard in Irmo. The store manager Vickey is rude and nasty to her workers and she fires them without reason and lies to cover herself. How do you suspend an employee for two days without explaining why, and then fire them for “dropping too many fries” without properly being trained? I even had a shift manager tell me about how they had to sell expired meat in their chili and they advised me not to eat it or I could get sick. They reheat old, cold fries and chicken nuggets by dropping them back in the grease and then they serve them to their customers. The store is filthy and the only time they clean is when they have inspectors coming to grade the store. They have also had a bug problem for the longest and one employee told me they found roaches in their hamburger buns. They don’t want anyone to know about the filth they try to hide every day so they tell the employees if they see a bug, just kill it and act like you didn’t see it. I will be calling corporate to complain because there is no way a restaurant like this should be allowed to stay open. Customers should have the right to know they are putting money into such trashy establishments. Also did I mention, to anyone who may possibly be thinking of getting a job there, THEY ALWAYS HIRING 😂😂 she will lie and tell you that 7.50 is the highest pay because they are too selfish to pay their workers what they deserve. They do not train their employees properly and they only give $.10 raises. If you want roach burgers and ice cream then this is the restaurant for you. People have gotten hired and quit as soon as they learned what actually goes on in this place.
(803) 732-9999 this is the number to the store. I think they deserve to know she is doing a poor job . Calling out manager vickey and her daughter also becky
Beware when eating from the Wendy’s at 1410 Lake Murray Boulevard in Irmo. The store manager Vickey Solomon is rude and nasty to her workers and she fires them without reason and lies to cover her ass. How do you suspend an employee for two days without explaining why, and then fire them for “dropping too many fries” without properly being trained? I even had a shift manager tell me about how they had to sell expired meat in their chili and they advised me not to eat it or I could get sick. They reheat old, cold fries and chicken nuggets by dropping them back in the grease and then they serve them to their customers. The store is filthy and the only time they clean is when they have inspectors coming to grade the store. They have also had a bug problem for the longest and one employee told me they found roaches in their hamburger buns. They don’t want anyone to know about the filth they try to hide every day so they tell the employees if they see a bug, just kill it and act like you didn’t see it. I will be calling corporate to complain because there is no way a restaurant like this should be allowed to stay open. Customers should have the right to know they are putting money into such trashy establishments. Also did I mention, to anyone who may possibly be thinking of getting a job there, THEY ALWAYS HIRING 😂😂 she will lie and tell you that 7.50 is the highest pay because they are too selfish to pay their workers what they deserve. They do not train their employees properly and they only give $.10 raises. If you want roach burgers and ice cream then this is the restaurant for you. People have gotten hired and quit as soon as they learned what actually goes on in this place.
(803) 732-9999 this is the number to the store. I think they deserve to know she is doing a poor job at running this establishment.
I don’t usually complain but this is for Windys benefit
We went to Wendy’s in loves truck stop Waterloo Iowa waited 30 minutes for a sandwich to drive up had 10 cars in it management was horrible nobody was smiling everyone was mad I asked the boy to give me a new fry mine was ice cold and he ignored me this was today June 19, 2019 you need to look into better management it was a major problem
Hello my name is joey brown and i live in Erlanger ky. On this day June 18 i and my family went through the drive thru and the people were so rude and pushing us to order as fast as they could to meet or beat their times in drive thru we didnt get to finish our order and plus they got our order wrong the manager even was trying to get us out of the drive thru so fast that he was even screaming the seconds that we were sittng there checking our order. We drove offso they would stop yelling the time. My question is that the customer should be greeted properly and also be served correctly without being rushed or being talked to rudely. From my years of working in the restraunt business the quality of the service should be up held on a higher standard than the speed of getting the order done and out the door. The quality and politeness is what a customer is looking for. So i am politely asking that someone contact the Erlanger branch and aee why your supervisors and managers are pushing their employees to get things done in a fast manner than having a great quality.
Thanks Joey Brown
I would like to ask why your Wendy’s on Queen St. In Martinsburg, WV does not ever have your chocolate frosty. I purchase from your restuarant regularly. However during this current (and some previous times) ad campaign. They aren’t carrying the chocolate frosty’s. If you can offer vanilla, then it isn’t hard to have chocolate. Even if you have to send someone out to a nearby store for chocolate syrup to make them and offer them. Otherwise you should change your advertisement to reflect that not available at all franchises! Very disappointing. Enough for myself and several others I know not to patronize your establishments in the future. Thank you for your time.
NOTE: (Not that I really believe this will receive any notice or action). Sad because I believed in the integrity of your founder!!!.
You need to have better French fries! Go back to the old style crinkle cut style. I am so disappointed every time I order fries from Wendy’s!!!
Good evening, I recently had the worst service I have ever had. I have used this Wendy’s since it has opened. I specifically went out of my way to go to this establishment, passing another Wendys because I felt so strongly about this place of service. Most places go down hill considerably after they have been opened for awhile; hopefully this insite to you will help to keep this establishment in better standings. I Went thru the drive thru at appx 8:30pm on 4/4/2019. I was missing food when I returned home, the fries were disgusting. I have tried to call the place 25 different times, and the line is continuously busy. I am very very disappointed this time. The Wendy’s I went to is 2398 E Irlo Bronson Memorial Hwy Kissimmee, FL. 34744.
Need offers ensbled on instant pay card
We have been going to Wendy’s for years. They have been great until lately. We went tonight and everything was cold. My potato wasn’t put in the bag. When they gave it to me it was also cold and no cheese. They leave out something every time but they charge us for it. My husband said we are going to stop going to them. I put my email on here but it is not working. So you can text me or write me. I won’t get an email. It’s the Wendy’s on Wade Hampton in Greer SC.
Thank you
Barbara Bailey
9 Stevenson Rd.
Taylor’s, S.C. 29687
864-593-xxxx
My name is Barbara Bailey. My husband and I have been ordering from Wendy’s couple times a week. It has got for the past three weeks we are not getting what we order, of it’s cold when we get home. Tonight the hamburger and fries were cold. My husband had to ask for my baked potato they hadn’t put in the bag. Then it was supposed to have cheese on it, but didn’t. We are going to stop going to that Wendy’s. It’s in Greer, S.C.
Thank you!
Barbara Bailey
9 Stevenson Rd.
Taylor’s, S.C. 29687
My email is not working at this time. You can text me back if you like. Thank you.
On march,23 around 3:30 PM my wife and three kids went to get frosty’s,there was two people ahead of us,we waited about 15 min. And still wasnt able to get our order.I’ve worked in fast food for years. It’s really unacceptable the “manager” wasnt managing at all,there was no sense of structure at all,she rather be talking about other things than making sure the restuarant was running smooth.the restuarant is on kirby prky. In memphis tn. Wendy’s has definitely lost my business
Hello,
May I suggest that someone put some shade blinds on the east and west side of Wendy’s in Bartlett, Tn their address is- 5998 Stage Road, Bartlett. When the sun is low in the morning and low in the late afternoon it gets very warm in there.
I visit this restaurant often and would appreciate it if could would have this done. I know other diners would appreciate it also.
Thank you for looking into this matter
Need copy of w2 have not heard back yet
I went to Wendy’s at about 730/7:45 and ordered 2 4 for 4’s the BLT Chicken meal and got burgers. I called the line was busy so I couldn’t talk to anyone or leave a message. This is messy as they are always at this location.
How much is a share of stock in Wendy’s at this time?
We’ve been trying to buy THREE St. Jude’s frosties tags, but can’t find them at any of the Wendy’s in our area. Can I buy them online? We live in Annapolis, Md.
Stopped in South Bloomfield Ohio Wendy’s and was shocked to find out that they refuse to do a military discount! She said they were corporate and they don’t do that.
visited your store in Auburn, Al (1714 S College Street) a female older lady (Pat) allowed one of her employee(Vera Denson) to be VERY irate using foul language inside the establishment with another customer that was ordering food in the drive thru. I have NEVER heard such foul language come from a female employee mouth who was arguing with her baby father while on the clock and the manager(Pat) allow it. After doing a little investigation with other employee there they stated it goes on ALL the time that Pat the manager is Vera godmother and that Vera was fired before for fighting and Pat allowed her to return. It saddens me that Wendy’s allow this type behavior from their employees it’s just a disappointment my friends and myself have lunch there daily but has seized to do that when they are present. Please look into that incident happened around January 21st or 22nd allowing that type of behavior is a disgrace to your business. So unprofessional.
I am at the Wendy’s at 6:37 in the evening. It is in the Seminole Town Center Mall. There is ketchup and tea dripping on the floor in front of the trash can. The beverage dispenser is very dirty. Smells really bad. Tea on the floor there also. It looks like it has been there all day. There are no lights in the parking lot it is totally dark. It has been that way for months. As I was sitting here a lady complained the side door was stuck. They informed her it was just stuck. I order chicken tenders. They were served to me room temperature. Not hot. There was some time between customers. No attempt was made to even come out and clean up. They just stood there talking. I come here often. But reconsidering with everything that is going on here for a while now
I visited one of your Wendy’s Restaurants recently. I ordered a Frosty with my new 2019 key chain that I purchase every year for myself and my siblings. Inwas told I had to purchase something in order to get the free one. This eas no problem. So I ordered a large chocolate frosty. Because I love them. The problem wa the frostys was not up to part. They tastes and looked like frozen 2% milk and a squirt of chocolate syrup mixed and frozen. It was disgusting. I am afraid to buy another one. My husband is saying try another one. I have not yet, but I will certainly check it out before I leave the restaurant from now on. The Wendy is located in Memphis, TN on Danny Thomas or Hwy 51 near Frayser Blvd. Poor, poor, poor quality . Wendy is known for their Frostys. DID LOVE THEM!
Why do you offer mobile coupons and then tell me it’s too bad because it doesn’t work? Wendy’s recently had a “Dave’s Small Single Combo” two for ten dollars. The girl rings it up and tells me it’s $12.20. What happened to $10.00? I was told there was nothing they could do about it! What good is your app with coupons if you can’t use them? Disgusted!!
Hello I had a small issue with the martinsburg wv store located at
765 Foxcroft Ave, Martinsburg, WV 25401
My sister is an employee there, and she has had several issues from management and other coworkers. She came home and told us that her manager Lily screams at her and other co-workers. She said she doesn’t get a break and she works more than 6 hours, so by law she is required to get atleast a 20 minute meal break after shes worked or scheduled to work 6 hours. They have told her they told her that her dishes were not done she wasnt getting a break it is a law in the state of West Virginia for employees to get a meal break.I have attached a photo from google about that. She has also told us that fellow employees and management belittle her saying shes slow and that they can do her job why cant she. This is her first job she has never worked any where before this establishment and she is being bullied at her place of work. We would like to resolve these issues without having to take further action. Thanks so much.
This evening around five, I drove through the drive through at The Wendy’s in Charlotte, NC, on Charlottown Drive. I was treated very rudely to say the least. My order was simple, but the employee tried to make it next to impossible. I ordered a single cheeseburger with only mustard, onion, and pickles. Employee said do you want a meal . I told her no. She asked me to repeat my order. I did, but noticed on the screen that she entered “plain” cheeseburger. I once again had to repeat my order. At that time, I heard her say to someone next to her “she’s getting on my last
f…… nerve.” She said just drive to the window. I told her that I heard her say that I got on her F…..g nerve. Apparently she forgot to turn her speaker off. I told her that if she couldn’t understand a simple order, that perhaps I wasn’t the problem. I did tell her she acted like she didn’t know what she was doing. She said she was just trying to figure out what I wanted! I drove off and went inside to talk to the manager. She said that she was the manager and that she didn’t have to talk to me because I called her a nigger. Not true. I told her she had no reason to use the language she did and she called herself a manager when she couldn’t even represent herself as a decent human being. I did yell because I was upset and felt like I was being bullied because I am an older white female. I’m sick of the race card being thrown out when no civil conversation could be carried out. If this woman is a manager, then she doesn’t represent your company well at all. She has no business working to help the public if she gets so bent out of shape over a simple order of One sandwich. After I said what U did, I left. While getting into my car, I saw a stocky young white male walking behind me. I felt rather threatened by his sudden approach. At any rate, I left without getting any food. At that point, I feel it would have been spit on!! Never back there again if this is the type of individual you need to hire.
Good Morning!
I went in your Baton Rouge location drive thru bought a combo meal on 11/2/2018 1:15pm. First bite in the sandwich something in it cracked my tooth. I spit the object out of the window. I spoke to someone today asking me do I still have the object. 12/19/2018 a month later. I have a picture of my cracked tooth I have a picture of my tongue where the object cut my tongue. The lady say’s that there’s nothing Wendy’s can do I think this is really horrible. Now I must pay $1.500.00 dollars behind a Wendy’s burger. I’m going to Social Media and let everyone know what Wendy’s think of customers. I think that customers keep Wendy’s open. Things happen that why you have insurance. Can someone please contact me form your Corporate office.
Thanks
Donald Lewis
225-326-xxxx
[email protected]
My husband and I went to Wendy’s in keystone heights fl 32656 we ordered chili 2 of them have you changed your chili we got all liquid and beans and just a little meat. We both felt sick after we ate half of it do you put msg in it. It was terrible nothing like you used to make I guess we will have to go to fire house subs there chili is thick and tastes great yours is terrible now
Wendy’s at Ft Worth Ave will never get my money again,they are something else espically that guy manager.
The Manager Noel is very rude at Wendy’s at 1981 Ft.Worth Ave.
I’m a customer at Wendy’s at 1981 Fort Worth Ave Dallas,tx 75208 and They had got my order wrong spoke with the manager,by the name of Noel.Let me tell you…He was so rude I just hung up the telephone after he raised his voice at me and got really aggressive…No thanks I won’t be eating at that Wendy’s anymore.
The Granbury Texas location is poorly managed and understaffed. I like Wendy’s and I am afraid the will go out of business if something is not done to improve the management and operations
I work at Wendys, in Nanaimo, BC. Every attempt to find an email contact, has lead me nowhere.
There is a great deal of problems with this store, in spite of it being considered the good Wendys in town.
We have employees harassed by a social-circle of certain managers, and their favorites, who are essentially managers without the title. Our Store manager is some what part of it, and very easily manipulated by these employees- Who are fantastic workers truthfully, but they certainly make sure the rest of us know they are better in every other way as well.
Some are harassed to the point they can not ask simple questions, and are given trouble for doing something wrong, because they could not ask.
Choosing our own availability is seen as a privileged, mostly for the favorites. We are made to know that booking time off, no matter how early in advance, does not mean we can have that day off for sure- which may be reasonable to a degree, but any disagreement is met with assurance that we are expendable.
We just left from dinning in at Wendy’s in Lincolnton nc. The dinning room was filthy, trash on floors, and tables with trash or just not wiped clean. Trash cans over flowing with trash to the point you could not throw anything away. I even heard another customer tell them at the counter as the started to leave that there was no no place to put there trash and the lady said there another one over there but she didn’t look it was full to. I didn’t have my phone or I would have taken pictures. But I I did see another couple taking pictures. I washed my hands and the ladies bathroom was just as bad. Toilet paper on back of toilet no holder on toilet paper roll and no paper towels. Lots of people working but nothing getting done. Me and my husband were very displeased.
Wendy’s hamburger meat has changed and not for the better. You can’t taste any beef flavor in the soft grey Pattie. So the price went up and the Pattie filler went in. So sad.
The wendys in pomeroy Ohio is the worst place to eat. Employees are rude and hateful. They treat you like you’re below them, can’t even say thank you. I will never eat there again. Ever
They hire ppl that likes to flip out on ppl this is a company that just don’t care
We went to Wendy’s March 20,2022 Sunday, at 2620 west Jackson Street Muncie, Indiana 47303
To have breakfast sandwich. FOUND A LONG HAIR
IN our breakfast sandwich. HOW DISGUSTING
They need to WEAR HAIR NETS!!!!
I WILL NOT RECOMMEND WENDY’S TO ANYONE.
STATE BOARD OF HEALTH Definitely needs to do a
Check On how they prepare their foods.
Also how they’re sanitizing for public safety.
I hope someone from corporate office will take Initiative.
Thank you for your time.
I went to our local Wendy’s twice this week. It is located on MacArthur road in Whitehall PA. Both times I left. Service is beyond slow. I saw numerous other people leaving as well. When the store first opened it was nice, clean. Now it is dirty, poorly stocked. We went across the street to Chick fila. Something is very wrong at this store. I was there on 10/23 around 4 pm and 10/26 around 8:30 pm. Just wanted to see if they can find some way to improve their service. They need HELP!
How do I sign up for Wendymail? I would like to receive special offers, etc., whenever you have them.
At a Wendy’s in cherokee nc,one woman working,employees walking around.Line out the door,waiting in line 25 mins for 2 frostys.Worthless manager sitting on his ads not doing a damn thing.Send someone to clean up this store.Will never go back!!!
My name Sasha ishman I was fired yesterday because I was late I been late one time to work work on my off days never give a problem to anyone but I refuse to be told I didn’t call in to tell them i going to be late I call 15 time I have screenshot of me calling in there a problem at Wendy’s in Columbia ms 39429
It is unfortunate that I must bring this to your attention. The Wendys store on 16th street in Holland is guilty of multiple infractions, including violation of child labor laws, harassment, and wrongful termination. Removing owner information, inspection scores, and professional misconduct. Efforts to address these issues in a professional like manner has been completely avoided. Children trying to gain college funds has been brought to a complete stand still. The management and supervisor team has promoted an atmosphere of hostile and retaliation behavior that has affected children just entering the workforce. This behavior has disenfranchised students especially my daughter during her tenure. I have attempted to reach out to the owner resulting in nothing more but a couple of voice mails.
Please follow up at your earliest cconvenience. Prompt action is required at this point
Very very bad service! Will not exempts coupon from my phone, she insisted on a paper coupon or I have to pay full price, I didn’t have the$7.00+, so I left.
I don’t typically eat fast food but I got off work late and was starving so I went to the Wendy’s on how Avenue I ordered a Junior bacon cheeseburger With lettuce only usually comes with tomato and mayo , so I pull up and I pay and I get my food after waiting like eight minutes and after I get it I check it because nine times out of 10 it’s wrong so I check it and it’s a smothered and ketchup so a girl comes back from behind probably where she’s cooking and says what’s wrong with it and I told her it’s just supposed to be lettuce , that’s it , so she brings me over a new one I was very nice to her as I work in customer service myself so as I leave I pull up and check it again it’s the same exact burger smothered in ketchup . I drive back around and she must’ve seen me coming because she standing there with her arms crossed and I pull up and she said what’s wrong now All rude and I said can I just have my money back I’m not gonna have you remake it because she’ll probably spit in it , she wasn’t apologetic and all she said was we don’t do refunds I’ll get my manager so she goes and gets her manager and her manager asked how much I paid I said $4.07 and they both start laughing and the girl who cooked it was like seven cents seven cents and then I looked at the manager and said she’s really rude and the girl Stood behind the manager saying I don’t give a F I don’t give a F and I said clearly you don’t give an F . The manager and her were just laughing this is what’s wrong with today’s world you mess up you don’t even know how to make a burger on your menu and then you get mad at me because I’m not gonna eat it !! such trash I can’t wait to call corporate on both of them . I’ll take a lot from customer service but I won’t let you try and go all ghetto and a hard ass behind some Wendy’s window because you don’t know how to do your job -so fair warning to anybody going there their workers are trash. And a manager working tonight was to.
hi my name is Brianna Johnson I work at Wendy’s on Stone Oak Parkway 19170 my boss name is ScottI try to work around my work schedule I live in South Texas community living in group home on Friday my house manager does not get the appointment sheets until Friday and Mondays and Fridays they tell me to have days off because sometimes those are my appointments and on Wednesdays sometimes I have labs and I just forgot on Tuesday I have a meeting I told Scott that I have a meeting and he said that can they cannelled no they can’t cancel it because they already plandid and sometimes they don’t tell me South Texas Community Living do not tell me anything and sometimes on the weekend I can only use money out of my own pocket I can’t use via tickets because they won’t let me during the week I can only use via ticketif I don’t have money I can’t go anywhere and sometimes we are short on staff when we don’t have gas in the vanso I tell him it’s not my fault it’s their fault that they need to put gas in the van and he told me if I don’t figure it out then he going to fire me and it’s not really fair I hate when he does this I ask him can he find someone to cover me my cell number is 210-699-xxxx
Att: Dublin Corporate Office,
Well, this Was the 3rd time I had worked for Wendy’s company.
I think your company really needs to hear about my experiences as an employee.
First Time For Everything:
The first time I worked at the Wendys in Streetsboro Ohio, April/May 2008 I had just turned 23 years old.
I was hired almost instantly when I was 5 months pregnant!!!
Although, I did think it was rather odd that they would hire me knowing I was only going to be able to work for approximately 4 month, I didn’t question it because I Knew I would be needing the extra money Very soon.
I began noticing that right off the bat my drawer was coming up $40.00 short at a time and continued to do so through out my time working there. I had several register jobs before I worked there and I had never ever had such a problem in that area.
Impossible, I thought because i count the money 3 times outloud during each transaction.
After hearing the money was unaccounted for the manager would tell me say encouraging things like “it’s totally cool, you’ll get the hang of it, and don’t worry yourself too much about it”.
One day while she was counting down my drawer (with me present, as usual) i noticed that I was not paying very much attention while she was counting. I am a talker, so I’d ramble on about whatever happened that day while she would count my drawers down…she was using my ignorance to her advantage.
By the time I had caught on, I went into early labor…
I only worked there 2 months, i had my daughter 2 months early on the 4th of July 2008. (I named her Hazel May, btw)
But…I’m hearing now that the same manager is still a manager somewhere out there working for your company, 10 years later.
Round Two…Fight:
The 2nd time i worked for your company was actually ok… it was last year over the summer of 2017 in Ravenna Ohio, I ran the first window of the drive thru and I absolutely loved it.
I even brought in a really strange plant that I had gotten for my birthday that May to create feng shui back in my window.
I was sooooo happy there. I quickly developed a relationship with my fellow employees and my customers Truely Loved me.
I was recognized by many customers because I am the leader of a paranormal club with over 550 ppl in it and I give people almost Magical tarot card readings… for Free.
After telling my members about getting the new job I started hearing alot of bad reviews. I went to the extent of writing something on my Facebook wall encouraging them to come on back through the drive thru and give us another chance.
Although the drive thru wait wasn’t much better.. at least now, they got to enjoy some good conversation with me, while they waited in the line.
One Sunday morning, after making More then the usual amount of mozzarella salads (because they were so popular), my manager had been in the cooler with me and he noted to me that we only had 1 and a 1/2 packages of mozzarella cheese left. He made a joke “Hey, watch, someone will probably try to steal this” as he held up the unopened package of cheese. We laughed and moved on with our day.
The Next morning when I came in to work the manager runs up to me and asked me if I remembered what he had said yesterday about the cheese and then he revealed that it had went missing the night before. (Although we weren’t surprised) I started to over think about it and narrowed down who allI had thought could have done it.
Later on while sweeping the dining room, another co worker who was aiming for management at the time was in the dining room hanging out with her boyfriend. I mentioned how the cheese was missing and how it was predicted to be stolen earlier in the day and then told her someone actually did end up taking it, and right before I was about to tell her who all I thought could have taken it she cuts me off mid sentence and blurts out “Nobody stole it.. I used it to make salads”. I looked at her in disbelief because I had made the salads myself and knew I had made More then enough. So in confusion, i told her that, that was impossible, I made more then…. then we locked eyes and I came to realization, at that very moment..
that she was the one who stole the cheese.
The Next day my babysitter didn’t show up on time and i called to tell the manager that she was running late and that I would be in shortly. I was only about an hour late. I walked in there, past a group of employees with judgmental eyes (including the cheese burglar who wore an unsettling smile on her face) and he took me in the back and with no past major prior incidents… he fired me on the spot.
I left in tears…
(Now my old manager runs a differnt Wendy’s and I hear that he took my plant with him to his new store and that girl who stole the cheese is now a manager at another store, both work not too far from here).
3rd Times the Charm…Right?
3 months ago or so.. 2018, I had a dream that I got my job back at Ravenna Ohio Wendy’s and was so excited in the dream that i was running around bragging about it to my friends.
When I awoke, since I had previously filled out an application in real life, I thought “what the heck…never hurts to try again”.
So I got up, made myself look presentable, and instead of calling during lunch rush I waited for a minute and then decided to drive up there to see if I could inquire about any open positions.
I was told to come back in a half an hour in which I did, and I was astonished to be hired on the spot (even after telling her why I was fired from there the year before).
I already knew register so a cpl days later she placed me in the first window and it went Very well… I did miss my plant being in the window, though.
I was such an awesome cashier that I got 30 surveys in the first 3 weeks I was working there, filled out for friendliness.
The vice president (Chris) came back to personally meet me after hearing so many great things. He asked my shift leader that day if I would be interested in management. Although I wasn’t even close to the point of knowing enough to become management.. I was still up on cloud nine in regards to all the positive feed back!!!
The manager at the store at that time was at her wits end with the place. 5 people who worked there told me in the first week that they were going to quit because they weren’t aloud to be transferred and/or couldn’t handle the stress load of what was happening there at their location.
I confided in the manager that some of these people were upset because she wasn’t talking to them in the correct tone and was not listening to them when they would try to talk to her about work issues and feelings. She would interupt them and then walk away yelling things like “I’m done with this place” and actually said “I quit” and would go out to the car.
Later on she took me back by the mop station and asked me “who all said that they were quiting”?… I looked her dead in the eyes and quietly said “one of those people..were You”!!! Then I explained to her that she couldn’t quit and reminded her that she was the store manager.
I gave her fair warning about the way she was treating people, i eventually contacted the person above her after seeing no attempt of an attitude adjustment, and then shortly after that she ended up leaving the store for good (after a big meeting with the people above her).
So at this point I’m thinking it’s going to get better now, but then they immediately take me and throw me (after only a month of working there into the 2nd drive thru window) where I am clearly not excelling. I am accurate, friendly, and efficient but obviously not built for speed.
They kept me there even know I wasnt fit for it, the only reason I continued Not to complain about it was the fact that they didn’t have anybody else that was capable of doing it, other than the management on my shift. The girl who was the main 2nd window angel before has been sick with what was thought to be a brain tumor.
I watched as the weeks went by, me recieving less and less survey’s filled out about me..and then I start forgetting things like for example to give the customers back their credit cards while handing out their food. I felt so bad. To make manners worst customers we’re pointing out to me that I was looking more and more tired and you could literally cut the anxiety engulfed around me, with a knife.
Rootstown’s manager aka the general manager came to our aid after our manager left abruptly. It was announced to us that she was the person who was going to be taking over our store.
I was pessimistic at first because I knew her as just a regular employee from the last time I worked there and remembered that she didn’t seem to like me very much for no apparent reason at all, and also because a few months before I started working there she handed me my food through drive thru and said “here” and then shut the window in my face.. no thank you, no have a good day. Just rude!!!
Worried, I went around and asked some of the other employees what they had thought about her and surpisingly, i heard good things about her (from the friends their of hers) they convinced me that she was probably just having a bad day that day.
So she comes in with a smile and everyone looked excited… but then she started hiring people who she knew personally and then I noticed my hours were cut.
I went from 31 hours one week to 24 the next schedule. I told myself not to worry that it was probably just because she was hiring a bunch of ppl and needed the hours to train them.
Totally understandable, Right?..
Then I noticed she wasn’t ordering the things we needed, almost intentionally, so she could have excuses to leave and go to other stores that she works with to borrow the products.
I recieved no help one morning after expressing to her my worries.. that my ocd while making salads causes me to take almost twice as long to make salads then a normal person would take.
She left us there alone right after I said that, to go to two different stores at seperate times before we opened and also had me (who btw has a hiatal hernia) carry in her heavy barrowed boxes of products in from her veichle, and she also had someone from another store come barrow from us that day, too (In which we had to stop what we were doing to help with gathering product for them and loading their car) I felt abandond and overwhelmed as the “fill in” salad maker, that morning.
Shortly after that (not the same day but in that time frame) she threw me in 2nd window and for 20 to 30 minutes at a time she would leave me on 2nd drive thru alone with no help during lunch while she did things like go smoke in her car and chill in the office. She counted herelf as an employee (my drive thru coordinator) and then left me high and dry with only 5 minutes worth of “help is here to save the day”, inbetween.
She didn’t schedule enough people so I actually had the sandwhich trying to help me that day along with having to do their job. I felt so horrible. We had to do 5 people’s jobs and we were only each being paid as being one person. I watched as she ran out of the store as soon as the 2nd shift leader showed up that day, telling him she had to go because of “family drama”.
She didnt talk to the 2nd shift crew or fill them in on what needed done nor did she even tell my shift that she was leaving (I only knew she left because I had over heard her briefly explaining why she needed to hurry out right before she ran out the door) and she didnt inform our shift of any tasks to do before we left that day, either.
I was so overwhelmed that day I cried a little at the end of lunch after once again forgetting to give someone back their credit card. Later after collecting myself I was attempting to collect the trash in during which she yelled at me and told me once again not to worry about it, that it wasn’t “My Job”.. and then made me go smoke a cigarette to “calm down” even though I had stopped crying 20 minutes prior. I told her that I couldn’t conciously go smoke because that there was too much that needed to be done, she told me I had to.
All the trash cans continued to over flow later as she scurried out that door.
Being the last person of my shift to leave that day at 5pm, I walked past the back area and had to do a double take of the scenery. The bacon was still out and opened, now brown laying on the prep table. I remembered it being out since I had gotten there that morning so…7 hours it sat there. (I had not had anytime to go back there during my 7 hour shift so I unaware of the disaster area). The dishes were not rinsed, they were piled up in dirty dish water, and in disarray. There was lettuce still in the other sink, all over the table, cutting boards, and the floor…And if that wasn’t gross enough there was a dead wasp laying on the prep table.
Since it was dinner rush, I did what no one would have done or allowed me to do if I had inquired….
I Secretly Stayed!!!
Yep…..
I post poned my plans that evening and stayed for an extra hour. I swept up, disposed of the insect, rinsed and organised the dishes, fine tooth combed the prep table and salad sink making sure the lettuce was all cleaned up and i threw away at the least 7 sheets of bacon…
What a waste…
10 pieces of bacon to a tray cut in half and each half peice costs a customer
.30cents..so 20 halfs x .30= $6.00. And 6×7 sheets of bacon equals $42.00.
No wonder we didn’t have the labor we needed to run our shift properly that day.. it’s calculated in with our food costs.
Imagion if I hadn’t had thrown the bacon away…??
2nd shift didn’t know how long it had sat out for because no one told them. They most definently would have either put it back in the cooler hours later after dinner rush or cut it in half, cooked it, and served it to our customers.
The next day, I did my usual weekly ritual of purchasing $20 worth of iced mocha coffee for the morning shift and I showed up a half hour early to talk to the manager…
I stopped her in the parking lot on her way to leave to go to another store to go pick up things we needed… I told her what I had witnessed left out and in disarray the night before and expressed concern as I told her that if we would have had a health inspector show up to our store we would have most definitely failed the inspection and then I told her that people could have gotten sick from eating the bacon if I hadn’t stayed over and disposed of it properly. Her whole temperament change to negative.
She snapped back at me with “we already had a health inspector show up recently and he wasn’t due to come back for another 6 months… so that it didn’t matter how the store looked”.
Then she told me that none of the things i was talking about were in my job description… that she didn’t have time for my complaining (even though I sounded sympathetic and was very nice about everything during the conversation. I even previously had handed her an iced mocha coffee which she was drinking at that time of my explaining (not complaining).
She huffed and puffed and said she had to go and that she didn’t have time for me…and got into her car and left.
Before my shift began I called the Rootstown store where she was manager before our store and I left my number and asked for them to pass my message on to the district manager, to have her please give me a call.
My manager came back right before we opened up the drive thru to the public, I worked my shift, everything was fine until…one of the other employees who was working towards management asked me if I had called the Rootstown store and left my number for the district manager that morning.
I replied “yes… I did that”, she looked irritated. Shortly after that the second shift manager who had come in said that she was trying to save on labor and that she was sending me home an hour and a half early, in which I already knew was going to happen out of retaliation beacuse of five minutes prior when the call was mentioned to me, but I said nothing to let them know I was bothered by it and I left quietly.
I called up later to see if the schedule was posted yet.. (it was Sunday and the schedule starts on Monday) and it wasn’t. When I finally received my schedule by text from another employee by request, to see what I worked that week aka the next day.. I got mad to see that I Now Only Had 19 hours. So I went from 31 to 24, down to 19 hours.
I was shorted hours once again but this time i was certain it was intentional because the new guy who she had hired and knew from a past wendys or whatever, who’d only been there for a week, had been given 31 hours.. I was being replaced since I had confronted her that morning and I had attempted to go over her head following… definently Retaliation.
The next day the district manager calls me and tells me that I didn’t have to call human resources to try to get a hold of her. (I did that after being sent home early out of worry that the message I had left with Wendy’s in Rootstown was not going to be relayed) then I explained to her what had happened and exactly what the general manager (my manager) had said… and how I was told that these things that I was “so upset” about were not my job.
She said that’s right and agreed with my manager..that I had no reason to become overly emotional about the matters. I told her the dangers of the bacon episode and health inspector risks and then let her know that I took pictures and could send her pictures of the bacon and the mess before and after I had cleaned it up ( in which she didn’t want to see and I still have) and then she told me that I’m not allowed to take pictures inside of the store.. I apologized and told her i didnt know that.
I had let her know that I didn’t just call to want to talk to her About Management, that I also wanted to get a hold of the vice president Chris and set up a sit down meeting. Her attitude changed for the worst after hearing that. I said that I wanted to arrange a meeting with Chris after I had met him, but no one had wanted to give me a way to contact him or even his last name.
I wanted to tell him that although I am friendly caring accurate and efficient that I am not built for speed and in that situation was wondering if there was another job in the corporation that maybe I would be perfect for…
I had inquired to my manager about a job I saw hanging up in the break room about a month ago called Chief Hospitality officer and I let the district manager know what the manager’s reply was when I had inquired. That only two of the three sheets concerning the position were hanging up back there and that she had lost the third one and also that when I had expressed interest she told me other people had already also expressed interest and that she just turned around and walked away.
I told her that one of the reasons why I wanted to speak to Chris was because since they don’t have cameras in the store and since everybody was so opened when meeting me upon being hired that maybe I should be hired as some type of secret shopper employee where they would take me and put me in random stores for a few months at a time so that I can see where the problem areas lie (and also learn more to maybe one day be knowledgeable enough to become mangement) and then report back in hopes that afterwards they would create some type of sting operation to catch the people in the act of wrong doing (in which sounded fun to me) Like an Undercover Boss kind of thing.
I even recommended that maybe I would be better suited as Wendy’s health inspector. She gave me zero information on how to contact the vice or on how or where to apply for these positions. She then started giving me an attitude… i said “well I’m sure that somebody is going to want me eventually and that I am a very good honest person and an ideal employee, someone will want me” She asked me if I was quitting and I told her “no I was not quitting”.
During that conversation when I noted to her that I had been interested in the chief hospitality officer job The district manager told me that right before I was sent home early for supposable labor issues that I had said in front of customers and employees the words “our manager here is a sh*t manager” and that is why I was sent home early.
I explained to her that no one mentioned that to me prior and that the only thing I said to my manager (a half an hour prior) was “here are the boo coupon books.. I didn’t sell any because i didnt suggestive sell them”… Then she said “it’s okay”.. and then I elaborated to her the reason why I did not suggestive sell them.. because last time when I had sold 21 out of 22 boo books suggestive selling them in 2 hours her reply to me proudly telling her that with excitement was, “well, so and so from 2nd shift sold 65, so…” and then she walked away.
She discouraged me…again
So by not caring if I sold them she technically didnt care whether or not I did it or not. I didn’t say anything profanity wise in front of the customers or anyone behind that counter that day and I was insulted when I heard the LIE. If she wanted to what I said as what she claimed that I said that way, well I’m not going to argue with that.
I Never recieved a write up or was it even mentioned again about the made up comment about the quality of management .
So after that..the general manager AKA my manager was pleasant to me.
I figured that she had been talked to and that the problems were hopefully going to be resolved.
After that I continued to see product not being ordered properly and her running in and out the door store hopping.. and I kept my mouth shut.
Last week I did the dishes and I got dirty dish water on my clothing and since it was cold outside it did not dry very quickly, so I worked with wet clothes for several hours and I got a zit on my leg…and now the zit is infected. I was supposed to work on Sunday.. I texted the shift leader that day and gave him an hour’s notice before my shift telling him that I had woken up sick and that my leg was also swollen, I told him that I would come in at 7am until 10am so this was technically four hours notice that I needed somebody to cover me.
Immediately after texting him I threw up without warning. So now nauseous and limping I got into the car and drove to my job. He was running a few minutes late no big deal I texted him and told him that I was in the parking lot. I told him that it was fine I would be able to work just as long as I didn’t puke again and as soon as I sent that message I immediately had to open up my door and puke, once again, without warning. I walked to the other car sitting in the parking lot and was embarrassed to find that their windows were down and they probably heard me puking.
That stressed me out and then as I was telling the girl I worked with that I’m not feeling good as the manager rolls in and tells me if I puked I had to go home. He had mentioned that I needed a doctor’s excuse but realistically I have an infected zit that needs to pop so me not having medical I cannot go and consciously receive medical treatment for something that seemed like I could simply take care of at home. He excuses the fact that I’m not going to have a doctor’s excuse and he sends me home which was a godsend.
I go in yesterday to Wendy’s and I talked to my manager and I told her that I’m no longer puking that I’m fine in that area but my leg AKA my whole right inner thigh was swollen and it hurt and it was very hard for me to get around. I asked her to have mercy on me tomorrow AKA today and let me work in the first drive-through window and which she said was fine that she had plenty of help now that she was more organized and that we will be seeing a lot of positive things happening in the future.
I go in there Tuesda and you could tell that I definitely was in pain and that I was not walking too well. She put me in the Drive-Thru window only cash like promised and I stood there for 4 hours and ran register noticing that her and other employees were offered cigarette breaks before she offered me one..
I decided to be appreciative of what was offered to me when it was. Later on towards the end of my shift I noticed that I was no longer needed to run the first drive-through window. The customer rate had slowed and I stood there and watched another employee who was training to be manager (but had failed her test / review) was cutting up bacon and traying it up along with making cookies.
I had walked out of the drive-thru area and she told me to tray up bacon. Right after she said that I started to attempt to do so but then my drive-thru headset rang letting me know I had more customers so now after several customers I look over and she is once again panning up the bacon. Assuming it was done I did not attempt to go back to do it. Then she tells me to do it again.
I don’t see any more than three baking trays laying there and I was left wondering why she couldn’t have just finished the last three. Then I turned around to see that there are more baking pans in the sink. I start panning the bacon but then I get another customer in which I had to walk with my swollen leg to the sink and wash my hands that were contaminated and then run to my register to take the next customer. Then I had another small Gap where I repeated the same task ordeal. After having to stop 5 times I started to become frustrated.
Then when I finally was able to go back over and once again attempt to cut and tray the bacon I had talked to the almost was going to be manager about my shift leader coming over to my home later on to check up on me and make sure I was okay. She said she did not want to talk about anything involving him and I was confused about the attitude she said it with and why she was giving it to me.
Then I remember that when he had come over that he had mentioned some incident that happened earlier in the day concerning her doing some unsanitary things. So after a couple minutes I told her that I was sorry and I have been kind of sick and now I kind of understand why she’s upset when I spoke of him. I told her that I understood and then she looked to be upset and ran away..
A few minutes later while cutting the bacon I noticed that she was standing in front of the pin-up board where we have our schedule and she was staring at it while engaged in conversation and laughing while the general manager AKA my manager was playing with a random beach ball and they were laughing and joking. At this present time I could not see the manager because there was a wall in between us but I looked over at the would have been manager one day and said “why am I panning the bacon for you??so that you can just play around”?
My manager yelled “excuse me” I said I wasn’t talking to her I was talking to the other girl and that she had given me her task and which was hard on my leg so that she could just stand around and laugh and play with you. She told me that the girl was my management and that I have to do what she says. “I said she’s not the manager, she did not pass the test so she is of no higher rank than I am” and by this time the girl who I was talking about was not present but I explained that since I started working there she has been pawning off tasks on me, the ones that she doesnt want to do and I explained to her that she wasn’t here for the first couple months so she doesn’t know the history.
Then she explains to me that she is the manager and that she did pass the test a day or two ago… but nobody told me or anybody about it. (Now mind you I bought the same girl a present as a good luck on your new job kind of thing about a week prior)..I wanted her to become management but I was completely unaware that she Was at that time my manager.
Later I was told that nobody was informed she passed because they were going to play a joke on the 2nd shift manager and make her think that she flunked the test… Deems childish in my eyes and it caused some definite miscommunication. Considering the manager had said to me that I have a problem with authority.
Just for the record, I don’t have a problem with authority unless they are Not doing their jobs.
BTW..I also heard that she had help on that manager test while taking it…because the test costs Wendy’s money when you take it and you only get to take it so many times.
I was not surprised to hear that.
After my general manager AKA manager left the store for the day I got my second shift AKA assistant general manager / manager to come over and talk to me for a second and I exclaimed that I was in pain and I could no longer handle the way I was being treated at the establishment and I told her that we seem to have different views (me and the upper management) about how employees should be treated and the way the store was being ran and handled and then I told her that I was quitting.
I waited til the end of my shift to quit because it wasn’t the other employees faults so I couldn’t leave them hugh and dry.
Then I explained to her that after the incident a few weeks ago when she cut my hours down to 19 that I had tried to come up and put in my two weeks notice but I was ignored by my management not only that day but the next day so by then things have cooled off and I decided that maybe things would be different and that maybe I could continue to work there as long as they didn’t cut my hours again. The next schedule I was given a few more hours so I assumed that things would get better in which they evidently didnt judging by how I was talked to that day and treated.
All I know is that my reputation and my integrity where insulted, have been lied about to Upper management, I have been treated poorly on several occasions, I have been working in a hostile environment, been retaliated against in regards to my hours being cut, and me who was once walking around with 30 surveys filled out about how friendly I am, I’m now depressed, upset, hurt, I dont want to be around anybody and I’m out of a job.
Tuesday while working in the Drive-Thru I was offered a job at a place close by, by the CEO of the company… I told my manager that morning that I was called about a job offer at cashland I had applied for but that the one I wanted to work for was 5 minutes away..that the one that called was 20 minutes away and that I would rather stay with Wendy’s because I’m afraid to drive on the roads during the winter. That I was probably going to cancel my interview for Thursday and continue to work for Wendys.
I rapped a rap song that I have written about Wendys, to the manager that morning upon arrival and she Really liked it.. And instead of coming home and recording it like I said I was going to, I came home in tears.
That day I came home and started writing this letter. I spent more time that day writing this letter then I did writing and editing the rap song. All I know is I deserve better and nobody deserves to have emotional distress burdening them after they put so much time and effort into the company that they worked for and actually supported.
“Our burgers are square cuz we don’t cut corners” is placed in my rap song/jingle.
My daughter is now 10 years old and she had to watch her mother cry that day. After seeing all the people who are higher up in the company who lie, cheat, steal food, don’t do their jobs, and treat people like crap…
I was half tempted gimp to the car with a swollen leg and drive to the Wendys 20 minutes away and say “I want my plant back”!!!
But, I knew it wouldn’t fix anything.
I want to say something that I’m sure that you’ve probably heard many times before by employees who have quit your stores or who have been fired in the past, but this time it is 100% the Truth…
It’s Your Loss!
The only thing I feel bad about is not being able to say goodbye to the customers who I Actually care about… so now they’re all going to be wondering what happened to Amy? ..Because they all Love Me.
I made all of them smile and feel beautiful and they made me smile in return. That is what got me and maybe even them through our days, but now they don’t have that.. and neither do I.
So let’s just settle and call it “Our” loss.
It is now Thursday afternoon and my leg is worse…
I am currently debating my next steps?
A
I went to Wendys in Charlotte…on Mt Holly Huntersville Rd. While trying to give my order I was interupted by the employer and was told to drive up….after he asked did I have a coupon. He was an older male and very rude. Stated that I could not use my coupon and could not explain to me why I vould not use them…..he was standing there with a silly grin on his face. Did not have any concern that I did not understand what he was trying to say. I have been dealing with the public and in customer service for 13 years @my job as Acct Patient Rep and this was the worst case of customer service that I have ever seen. I was drove over to Bojangles and received great service. Will not be spending my money at Wendys any more …..ever.
Went to the local Wendy’s drive thru this evening. Young man who has worked there for quite some time commented to my husband “You know the lady manager that has been here for years? They fired her and hired this new manager. His motto is “The foods not old til it’s sold”. The employees are instructed to never throw food out, no matter how long it sits. If the customer brings it in to complain, then take the food back and give them fresh food. I must say we will never use this Wendy’s again. Additionally, we feel obligated to inform our friends and family about the new “policy” for this Wendy’s.
The young man who informed us of this knows we frequent this Wendy’s and feels bad that he has to serve patrons in this way.
I was an employee at a Wendy’s in Charlottesville, VA. and while working with my manager one day, she was in a very bad mood and out of anger, she threw a metal bar in my direction and it hit me in my rib cage. She would not allow me to make an accident report and after having her get very argumentative with me, I noticed the police. Unfortunately, they weren’t able to do anything because it wasn’t seen on camera. I have 2 witnesses that are employees and 2 more witnesses that were customers. I feel that the manager should be held responsible for hurting me. She didn’t even apologize. I quit that same day. The way she handled everything was very unprofessional.
Cleanliness seems to be lacking in most of the restaurants. Lobby, kitchen and most of all the RESTROOMS. No one seems to look at this universal problem. Please make sure this is addressed as doon as possible as my lunch preference is Wendy’s. Looking forward to a more condusive environment with attention to my concerds. Thank you.
rE, wendy’s,thomasville,ga. employee tried to short-change me $20–had to call local police, they referred me to magistrate court–as it was a civil matter. clerk who took the money said it would appear on the tape bu made no effort to get the tape.his attitude was hateful, probably because i was white customer–he claimed he was the mgr. but doubt he finished the second grade! never will return to wendy’s.
After watching cashier handle money then bare handed handle my fries the guy making my sandwich wiped his nose with his fingers lost my appetite wanted refund only will make another sandwich no refunds 6$and change wont break me disgusting so taillights to wendy forever! Belfontaine ohio 43318
My minor child is employed at wendys in ohio, has been for a year. She is still in school and by law not to work past 11pm when there is school the following day. I have informed managment that she is still in school and can only work tell 11pm. But they refuse to listen and keep my daughter working as late as 2am she is never off at her scheduled time at 11pm this has caused behavioral problems from my daughter towards me as well as issues with her getting up for school. I also noticed two clock-in and out time slips both dated Jan 16th, both with her name but stated two completly different times in and times out, which i showed management expecting an explanation. I have asked numerous times for an update of the outcome and still have no answer or even guesses as how she clocked in and out the same day completely different hours and the totaled weekly hours where also different. Wendys in akron, ohio has ruined me and my daughters relationship and my being able to parent her, because they disregard anything i say or concerns i have presented to them thats become a problem or interfered with her schooling. They are not mature and should not be managing anything if they cant following the law.
hello Penny Covey I am totally with you on this one my daughter is 16 and she worked at Wendy’s also in college station tx and the same things were happening to her the late night hours and disregard for what me as a parent is asking in texas they have the child labor law that states certain times how long and what they can and cant do as minors yes ma’am and they totally ignored how I felt as a parent but not even just that they disrespected my daughter and I went in the store where she worked and had a sit down meeting with the GM at the time and he was cool about it in the beginning but things started to change she was getting out later and later and then employees while on the clock would sneak out and go smoke weed behind the building the management coming into work high and I was totally upset because my daughter was not trying to get into any trouble for leaving when she was suppose to but I told her that the child labor law she can leave it didn’t at all matter to me about what they were saying the law is the law and I called in on this store because my daughter was getting to the point where her grades were slipping and she wasn’t getting enough sleep because they had no respect for the employees getting out on time I am so sorry this happened with u all I hope that your child is no longer with them because honestly I wanted to go in and scream lol but one night the gm of that store had the nerve to call a customer the “N” word and the lady was like wow you really just called me this she almost jumped over the counter and I really cant say I blame her she shouldn’t have been treated in such a manner omg I was totally in unbelief that all this was going on at the store and quite a few nights more so then not they would close the store down way to early or a few times no one came to open the store so it was closed for the day due to the manager not wanting to come in. so yes ma’am I know how u feel cause when she would stay late I work also and I would be so tired the next morning because it was so late when we would be able to even get home and in bed so I hope that this helps you I know when I read your post I was like wow another mom who is in my shoes with their daughter I had to comment on this and do not think these people should be in management I am totally not happy with Wendy’s at all.
Someone from headquarters needs to come to Wendy’s on Versailles Rd in Frankfort my. It’s 94 degrees in there. Employees r suffering. Come help them
Recently moved to Colorado from California (3 years). We have been to the Wendy’s near Denver International Airport and the Wendy’s in Conifer, CO. Several different times, thinking they may have gotten better. Each experience has been worse then the previous visit. Both locations are completely filthy (cannot step foot in the restrooms and when we did we found Coke cans stuffed in the toilet in the Conifer location). Tables are never cleaned, the floors in the dining areas have food and trash throughout the restaurant. We have never found the catsup dispensers having catsup in them, always empty. We always enjoyed the CA locations and find the 2 locations that we frequent in Colorado to be in horribly condition. The employees at both locations did not seem to care about our complaints. Also, we have yet to have our orders completed as requested.
Hello! I’d just wanna say that I was hired at a Wendy’s down here in VA andddd. I requested two days of the week off due to my religious belief and the “Head Manager” was notified about my asthma.. I want to also add that when I texted her asking why she put me on schedule the day I requested off and she kept repeating that I either do 5 to closing hours. Which in this area the time to close is 11 pm. Just know the manager refused to make accomodations for me and was a bit disrespectful to me saying that we’d be wasting each other’s time. Plus the fact I had asthma did not seem to phase the manager from last night or the night before that. Just note that this corporation has lost a good employee due to the disrespect and attitudes given. Just thought you all should know.
I just left store 315 in Petersburg Va and order a single with cheese and got a burnt price of meat that obviously was on the back of the grill ready for the chilli pot it wasn’t even busy and I waited over 10mi for that totally unacceptable.
I was surprised and disappointed to find out that your family restaurant, Wendys, not only advertises on the Full Frontal show, but also continues to advertise, even after its actress, Samantha Bee, was so filthy-mouthed and disrespectful with vile insinuations about our First Family…disgusting! Would love to know the reason for aligning your company’s good name with such filthiness? Thank you for your time and consideration in this matter.
Sincerely saddened, Michelle
Wendy’s
60 Towne Square Way, Pittsburgh, PA 15227
Last night my hubby ran to Wendy’s for me. I wanted to try the new salad because the one they made two years ago was so great. I think it was similar to the berry blast with the same raspberry dressing. He ordered the berry blast salad extra dressing and extra chicken. He came home and I am just so excited. I look at it and it is just beautiful. I don’t eat very well so this was a treat. What I meant is that I always watch my diet, due to medical issues. This salad was beyond what I expected. It was really good and I made it into two salads with the extra chicken so that I could eat it the next day. Just a big thank you to Wendy’s. My husband said they were really nice, however they were out of chocolate Frosty ‘s he was sad. But I am thank full. So I am giving you all the stars that I can. I hope that someone higher up reads this and does something nice for this team. These folks work long hours and days. People don’t give them the respect they deserve. Fast food yes but they do much deserve so much more. Words can’t express my excitement and love for my meal late last night and lunch today. Again THANK YOU!!!!!!!
Theresa Cipcic
412-xxx-xxxx
4xxx Old Boston Road
Pittsburgh, PA 15227
Yesterday my wife and I were at one of your restaurants in East Stroudsburg Pennsylvania. The one on Courtland Street , and were very disturbed and shocked. One of your workers was cross contaminating anything she touched. This woman was one of the food preparers. While wearing plactic gloves she wore to make sandwiches she also was removing dirty food tray from the front , that hundreds of customers touch daily and then without changing her disposable plastic gloves she continued preparing sandwiches .. While she prepared my wife’s salad I saw her using her fingers to put beacon on the salad ,with the same plastic gloves she was using to clean and help the other staff.. this was despicable and disgraceful. The lack of regard for cleanliness cross-contamination was shocking .The lack of simple common sense shows a major laps in the protocols and in management ..I have 2 daughters with two kids each ranging in ages from 2 to 6. We frequent Wendy’s since my daughters were babies. I’ve advised them about this situation and will continue to tell everyone I know on social media.
Pulled up to order breakfast this morning and lunch menu up not breakfast. Tried to order and staff said I don’t know what you are talking about. I said I don’t know what it’s called and I can’t see the breakfast menu. Attendant told me not to get a attitude with her. I explained I wasn’t but how do I know what it’s called when I can’t see the menu.
Why wouldn’t staff go outside and manually change the menu? Because they are lazy and the new staff there how the bad attitudes.
Don’t care if I ever eat at another Wendy’s again. I will also tell everyone I work with, about the bad experience with that store. Over 300 employees in our bldg.
Hi Charlie,
I understand how you feel because you are trying get breakfast and it turned out to be a diaster for you. Being the customers, you are supposed to be treated better because you are spending your hard earned money with their company. The service there was terrible and uncalled for. I am with you all the way..let your friends and co-workers know and warn them “NOT TO WATSE THEIR TIME”..SPEND YOUR MONEY WHERE YOU ARE APPRECIATED”.
I understand Covit and it’s delays but sitting in a line for over 30 mins in the small town of Diberville ms is just ridiculous. You talk about slow service !
Hi to it my consern my name is Michael I was at wendy’s on 75 whalley Ave in new haven on Friday 3 /26/21 Connecticut I was waiting for my order for about 20 mins I ask the big black he said he is the manger were is my order he did not answer me then waited a compele of more mins ask him agin were is my order he finealee answer me with a big attitude I was very upset I that I am at wendy’s spending my money and I get attitude from his big black guy that is the manger of this store I think there something done about this manger I will never go back to that wendy’s ever aagain has long he is working there I think there something needs to done about this mader thank you so much Michael ps please have somebudy get back to ASAP
What town and state was this?
Every time my daughter gets sick and has a doctors note saying no work her manager s about it just like now my child has the flu and still is getting forced to work that is not sanitary that store is very disgusting and I don’t like it ! I’m a very upset parent ! By the way it’s the Wendy’s in palm harbor off 19
Thanks, I won’t go there either, and not going back to the one in Clearwater off US 19 near Walmart. In fact me and my wife r boycotting all Wendys!
I observed a manager cussing and yelling at a young girl who was working there . She was calling her names and cussing ! It was absolutely disgusting to see someone being treated so poorly . I seen the young girl in the parking lot crying ! I asked if she was ok and got the name of the “ manager “ ! Unprofessional on so many levels …..
They don’t care unfortunately ms Carole I worked there and they never paid me yet I got a tax return on it